Management System Manual PDF
Management System Manual PDF
Management System Manual PDF
ISO 9001:2015
ISO 14001:2015
OHSAS 18001:2007 (ISO 45001:2018)
Date : 25.12.2017
REVİZYON GEÇMİŞİ
I. FOREWORD................................................................................................................................................ 3
II. COMPANY PROFILE ................................................................................................................................. 4
1. SCOPE ........................................................................................................................................................... 5
2. REFERANCE TO STANDARDS ............................................................................................................... 6
3. DESCRIPTION AND ABBREVIATION .................................................................................................. 6
4. CONTEXT OF THE ORGANIZATION .................................................................................................... 6
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT ................................................. 6
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES ........... 6
4.3 DETERMINING THE SCOPE OF INTEGRATED MANAGEMENT SYSTEM .............................. 6
4.4 INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESS ..................................................... 6
5. LEADERSHIP .............................................................................................................................................. 7
5.1 LEADERSHIP , COMMITMENT AND CUSTOMER ORIENTATION .......................................... 7
5.2 POLICY..................................................................................................................................................... 8
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES .................................. 8
6. PLANLANNING .......................................................................................................................................... 8
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES .............................................................. 8
6.2 OBJECTIVES AND PLANNING TO ACHIEVE THEM ..................................................................... 9
6.3 PLANNING OF CHANGES .................................................................................................................... 9
6.4 OBLIGATION TO COMPATIBILITY ................................................................................................. 9
7. SUPPORT ................................................................................................................................................. 10
7.1 RESOURCES......................................................................................................................................... 10
7.2 COMPETENCE AND AWARENESS ................................................................................................. 10
7.3 COMMUNICATION ............................................................................................................................ 11
7.4 DOCUMENTED INFORMATION ..................................................................................................... 11
8. OPERATION ............................................................................................................................................ 11
8.1 OPERATIONAL PLANNING AND CONTROL ............................................................................... 11
8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES .................................................................. 12
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES ............................................. 12
8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES ....... 12
8.5 PRODUCTION AND SERVICE PROVISION .................................................................................. 12
8.6 CONTROL OF NONCONFORMING OUTPUTS............................................................................. 13
8.7 BE READY FOR EMERGENCY SITUATION AND ACTION........................................................ 13
9. PERFORMANCE EVALUATION ......................................................................................................... 13
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION ........................................ 13
I. FOREWORD
Yüksel Proje has comprehend and assimilated the importance of quality since its foundation. It has
been conveyed to the all employees that the quality is an inseparable part of our products, services
and our daily lives.
Behind the achievements of Yüksel Proje; there is a quality approach based on customer
satisfaction. All processes are structured to meet customer expectations.
In all fields of activity; our company executes its works by giving particular importance to quality,
occupational health and safety, social responsibility and environmental awareness. For this reason,
our employees’ suggestion and idea are always important and priority for us.
ISO 9001 Quality, ISO 14001 Environment and OHSAS 18001 (ISO 45001) OSG management
systems standards we have, are implemented as “Integrated Management System” in our
company. I would like to thank all of our employees for the improvements and developments we
have with implementation of these management systems.
Attila HOROZ
President
I. COMPANY PROFILE
Yüksel Proje Uluslararası A.Ş. (Hereinafter referred to as Yüksel Proje) that was founded in 1978 is
Turkey's largest engineering and consultancy company. Our company having a many large-scale
projects as national and international provides service in the field of design, construction, supervision
and project management.
Yüksel Proje providing services in 15 countries up to today, was ranked 204th in the world's top 225
design firms according to ENR News Record 2015; in the survey of "Turkey's Top 500 Exporter Services"
organized by Turkish Exporters Assembly take place near the top in the field of consultancy.
Contact Details:
OUR SERVICES
DESIGN
High technological opportunities are uses; our design works are aesthetic, economical, functional,
environmental and unique.
CONSTRUCTION SUPERVISION / TECHNICAL CONSULTANCY
We ensure to carry out the construction works in an effective manner, on time and within the
budget according to specification, contract and OHS process taking into consideration
environmental impact.
DESIGN MANAGEMENT
We consider a project holistically, follow up all details in particularly the cost and carry out
process management taking into consideration the efficiency principle.
1. SCOPE
This manual covers the requirements for sustainability of the integrated management system of
Yüksel Proje.
Required information on how the integrated management system is planned, how it is applied,
what control methods it has, and what precautions are taken for continuous improvement are
described in IMS manual and related documents cited in the book.
Yüksel Proje adopts Plan-Do-Check-Act (PDCA) model to ensure that the Integrated Management
System is systematically implemented in all functions and is able to evaluate opportunities for
continuous improvement.
In the following chart, Integrated Management System’s interaction prepared by PDCA model
under ISO 9001, ISO 14001 and OHSAS 18001 (ISO 45001) standards.
PDCA MODEL
Plan-Do-Check-Act
PLAN DO
(PLANNING) (6) SUPPORT (7)
OPERATION (8)
Customer
conditions Customer
Satisfaction
LEADERSHIP
Context (5)
(4)
Product /
ACT CHECK Service
IMPROVEMENT PERFORMANCE
(10) ASSESSMENT
(9)
2. REFERANCE TO STANDARDS
ISO 9001:2015 Quality Management Systems - Terms
ISO 14001:2015 Environmental Management Systems - Terms
ISO 45001:2018 (OHSAS 18001) Occupational Health and Safety Management Systems - Terms
OSH Legislation
Environmental Legislation
3. DESCRIPTION and ABBREVIATION
KYS : Quality Management System - QMS
ÇYS : Environmental Management System - EMS
İSG : Occupational Health and Safety - OHS
İSGYS : Occupational Health and Safety Management System - OHSMS
EYS : Integrated Management System (IMS)
Integrated Management System (IMS): This system is an integrated, applicable and sustainable
to fulfillment of Quality, Environment and Occupational Health and Safety Management Systems’
requirements.
YP : Yüksel Proje
YPNet : Yüksel Proje Internet Portal
ERP : YP Project Management Program / Document Management Program
4. CONTEXT OF THE ORGANIZATION
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT
Yüksel Proje has determined the internal and external way to ensure that the Integrated Management
System can achieve the intended results by meeting the requirements of ISO 9001: 2015, ISO 14001:
2015 and OHSAS 18001 (ISO 45001: 2018) standards.
The processes needed for the EMS are determined and described in the process plans. A risk-based
approach has been considered during determining the processes.
For Yüksel Proje; all opinions, suggestions and complaints of all stakeholders who are affected
from our activities directly or indirectly, existing and potential customers, institutions and
organizations in the sector have a great importance. Customer satisfaction, suggestions and
complaints are put on our record by individual interviews or relevant person. Our work on
customer satisfaction has been described in article 9 of the Manuel.
5.2 POLICY
Yüksel Proje Executives have created IMS policy and put it in writing which;
supports the goal, objective and strategic direction,
provides framework for objective determination
includes conformity of the conditions determined on the environment and OHS issues and
IMS to continuous improvement,
It is provided that IMS policy is announced to all employees and relevant parties.
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES
Yüksel Proje Executives determine the duties, authorities and responsibilities of all employees
who plan, direct, implement, control, verify and report their performance directly affecting IMS
and provide full understanding into the company. The organizational structure of the Yüksel Proje
is given as an annex to this manual. The responsibilities and authorities of the employees working
under Yüksel Proje are defined in terms of reference documents. Related records are kept by the
Human Resources Unit.
Related Documents:
Integrated Management System Policy
Annex 1 - Organization Chart
6. PLANLANNING
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES
Yüksel Proje has considered the following points when planning IMS.
a. To obtain intended outputs of IMS
b. To increase requested effects
c. To prevent or reduce undesirable effects
d. To provide improvement
In parallel with these steps and our compliance obligations, integrated system planning by taking
into consideration of our customers, company, stakeholders and relevant parties’ expectorations
and requests, occupational health and safety, environmental impact and dimensions of the steps,
assessment of predictable and unpredictable emergency, determining the hazards, risks and
opportunities by considering the nature of the work as well as the human factor and taking and
action has been carried out.
It is addressed to the documents related to the procedures covering the details of risk and
opportunities determination, relevant environmental impact, environmental conditions and
waste management activities of environmental impacts.
7. SUPPORT
7.1 RESOURCES
Yüksel Proje Executives have determined the required labor force, machinery/equipment and
financial resources to the needs and expectations of customer, employee and stakeholders under
implement the Integrated Management System, improve its effectiveness, ensure its continuity.
These resources are provided by the Executives.
Human Resources
The personnel performing to work which may affect a product/service quality in Yüksel Proje is
selected among the people who are qualified enough for education, training, skills and experience.
The activities related to the selection and qualification are managed within the procedure referred
to the related document by Human Resource Unit. Also, there is “Personnel Request Form”
prepared by our software group department depending on the procedure.
Infrastructure and Work Environment
The work environment and infrastructure where required environment to fulfill the work and
responsibilities of Yüksel Proje Employees are provided. Ergonomic work environment (heat,
light, sound, etc.), proper software/ programs and equipment have been provided to work
efficiently of all personnel.
Monitoring and Measurement of the Resources
Use of monitoring and measuring equipment, control and follow are under responsibility of
“Ground Laboratory” Unit in Yüksel Proje. Our ground laboratory has TS EN ISO/IEC 17025
certificate and meets all required standards.
Corporate Information
Yüksel Proje is one of the leading engineering and consultancy companies in the Turkey with its
services provided during the period from 1978 to the present day. In this scope, the company has
gained the experience and knowledge in a great extent.
Yüksel Proje has created its corporate memory via special programs produced by the software
group in order to share in company and be accessible when it is necessary. All correspondence
from the company or out of the company, project information and documents, Quality,
Environment and OHS systems` information and document via ERP software are accessible and it
has a great achieve capacity.
7.2 COMPETENCE AND AWARENESS
Yüksel Proje attaches a particular importance to the employees because of the most valuable
resource. The maximum qualification, authorization and responsibilities, which the personnel
must have, have been identified by taking into consideration of their position in the organizational
structure and these have been documented in the Terms of Reference. These qualifications are
taken into account when recruiting personnel. The qualifications and competencies that the staff
must have are determined in the Personnel demand software.
In order to evaluate and increase sufficiency of the employees, the Human Resources/Training
Process has been created within Integrated Management System. Orientation Training,
Occupational Health and Safety Training and Basic Integrated System Training are provided by
our company before each of employees start to the work. Participation in internal / external
trainings, conferences, seminars of our personnel is provided when required.
7.3 COMMUNICATION
Yüksel Proje has determined the internal and external communication issues and described them
in the related procedure. The communication are performed via meetings, announcements, face-
to-face communication, e-mail, etc.
In our company, information and documents that may be prepared by us or from outside of the
company related to both the Quality Management System, the Occupational Health and Safety and
the Environmental Management System are announced to our personnel, stakeholders and
relevant partied when the assessment by Quality System Expert and Executives approved them.
7.4 DOCUMENTED INFORMATION
The methods and the records after implementation covering quality increase of Integrated
Management System which has been created in parallel with the reference standards and legal
obligations, to keep occupational health and safety and to raise environmental awareness have
been documented in Yüksel Proje.
Our document management are controlled via ERP software. The following topics are followed in
ERP:
Document definition and format
Revision changes
Review after changes
Confirmation
Distribution, access and announcement
Keeping etc.
Quality System Expert provides the update, distribution and announcement of IMS documents in
electronic environment. After approved, the document published in ERP/YPNet are announced to
all personnel via the same program. This announcement is made by both using the program
feature and e-mail when required.
All issues regarding to control of documented information and management are described the
procedure referenced in the related document.
Related Documents:
YP-9118-PRS-0032 Personnel Demand and Assessment Procedure
TS EN ISO/IEC 17025 Test and Calibration Laboratory Certificate
YP-9110-PRS-0005 Human Resources Procedure
YP-9110-PRS-0019 Communication Procedure
YP-9111-PRS-0001 Document Control Procedure
YP-9111-PRS-0004 Records Control Procedure
8. OPERATION
8.1 OPERATIONAL PLANNING AND CONTROL
Yüksel Proje has determined the required process to meet requirements for products and
services. The determined processes carry out their activities within PDCA Model.
It is described what the processes are in article 4.4 and it is addressed to the relevant documents.
and complaints in our interviews as written or verbal (with face to face, telephone, e-mail or social
media). Negative or positive news in the social media as written or visual are assessed by the
executives and precautions are taken if necessary.
Notifications of customer feedback are evaluated at the executives` review meetings. Yüksel Proje
analyses the data obtained the effectiveness and continuous improvement of the IMS. The data is
analyzed with using written analyses, bar chart and histograms by the quality system expert.
Before revive of the method, it is recorded with the Management System Performance Report.
Assessment of Conformity
Assessment of conformity has been described in the article 6.4 of the manual and it has been
addressed in the document related to the procedure describing the activities performed.
9.2 INTERNAL AUDIT
Intercompany audits are planned, implemented and ensured it`s continuity to be determined the
system effectiveness and verified the execution of the system in accordance with the regulations
determined in the system documentation of the activities related to IMS
9.3 MANAGEMENT REVIEW
the Management Review Meeting will be held to ensure the continuity, conformity, adequacy and
effectiveness of the Integrated Management System with participation of Yüksel Proje Executives.
When required;
Determination of the agenda, the keeping of the records of the decisions taken and the
announcement to the relevant departments, the keeping of the original documents of the minutes
of the meeting, following of the decisions, coordination and controlling of them are carried out
The Quality System Expert. The records obtained from the review of the Executives are kept.
Related documents:
YP-9110-PRS-0014 Compliance to Legal Legislation Procedure
YP9110-PRS-0009 Internal Audit Procedure
YP9118-PRS-0024 Management Review Procedure
10. IMPROVEMENT
10.1 GENERAL
Yüksel Proje identifies and implements the required opportunities to increase performance and
effectiveness of the IMS, prevent or reducing unnecessary printouts.
The necessary improvements are planned to the result of the following activities:
Assessing risks and opportunities
Environmental and impact analysis
OSH hazard identification and risk assessment
Monitoring, measurement, analysis and evaluation
Assessment of conformity
Internal audits
Reviewed by Executives
Related Document:
YP-9110-PRS-0017 Incident - Accident Reporting Procedure
YP-9110-PRS-0011 Corrective Action Procedure
EYS (IMS) Process Plan