Oracle Cloud General Concept
Oracle Cloud General Concept
Oracle Cloud General Concept
June 2017
Documentation for Oracle Cloud users that describes how to
subscribe to Oracle Cloud services, add users, assign roles, and
access service consoles.
Oracle Cloud Getting Started with Oracle Cloud, Release 17.2
E41248-41
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Contents
iii
3 Requesting and Managing Free Oracle Cloud Promotions
Overview of Your Free Oracle Cloud Promotion ................................................................................ 3-1
Signing Up for the Free Oracle Cloud Promotion ............................................................................... 3-2
Setting Language Preferences ................................................................................................................ 3-3
Verifying That Your Services Are Ready ............................................................................................. 3-3
Managing Your Credit Balances............................................................................................................. 3-4
Converting Your Free Oracle Cloud Promotion .................................................................................. 3-4
Next Steps .................................................................................................................................................. 3-5
iv
Creating a New Cloud Account User.......................................................................................... 6-15
Assigning Cloud Account Roles to a User.................................................................................. 6-16
Changing Password for Your Cloud Account with IDCS........................................................ 6-17
Importing a Batch of Users into a Cloud Account with IDCS ................................................. 6-17
B Limits By Service
v
vi
Preface
Getting Started with Oracle Cloud introduces you to cloud concepts and describes how
you can request a trial subscription or purchase a subscription for an Oracle Cloud
service. In addition, this document describes how to add users, change passwords,
and access service consoles.
Topics:
• Topic Overview
• Audience
• Related Documents
• Conventions
Topic Overview
This document contains the following sections:
Title Description
About Oracle Cloud Offers a brief introduction to the Oracle Cloud environment,
terminology, and user roles.
Subscribing to an Oracle Cloud Describes how to get a free 30-day trial subscription to an
Service Trial Oracle Cloud service.
Buying a Metered Subscription Describes how to purchase and manage your pre-paid
to an Oracle Cloud Service metered subscription to Oracle Public Cloud Services.
Adding Users and Assigning Describes how to add and assign roles.
Roles
Creating Service Instances Describes how to create service instances for entitlements.
Managing Your Password Describes how to change your password and password
challenge questions.
vii
Title Description
Frequently Asked Questions Lists a set of frequently asked questions about Oracle Cloud
When Getting Started Portal.
Audience
This document is primarily for users who are responsible for provisioning and
activating Oracle Cloud services, for adding other users who would manage the
services, or, who want to develop Oracle Cloud applications.
Related Documents
For additional documentation related to your Oracle Cloud service, visit the Oracle
Cloud website at:
http://cloud.oracle.com
Open the Support menu at the top of the page and select Documentation to access the
Oracle Cloud Documentation home page. Search or browse the library for
documentation specific to your application, infrastructure, or platform cloud service.
Conventions
The following text conventions are used in this document:
Convention Meaning
boldface Boldface type indicates graphical user interface elements
associated with an action, or terms defined in text or the
glossary.
viii
1
About Oracle Cloud
Oracle Cloud is an enterprise cloud for businesses. Oracle Cloud offers self-service
business applications delivered on an integrated development and deployment
platform with tools to extend and create new services rapidly.
With predictable subscription pricing, Oracle Cloud delivers instant value and
productivity for users, administrators, and developers. Our fully managed
environment is built using Oracle Exadata, Oracle Exalogic, Oracle Database, and
Oracle WebLogic products.
In addition, the Oracle Cloud environment includes built-in identity management,
high availability, elasticity, backup, and monitoring to enable secure and scalable
applications. With open Java and SQL standards at the core, enterprises can finally
leverage existing IT skill sets and avoid lock-in of their business applications in the
cloud.
Topics:
• Select a service category in the menu bar or one of the service category tabs to
learn about a specific application, platform or infrastructure service in Oracle
Cloud.
• Select Support to look at the literature and video library. You can access data
sheets, documentation, Frequently Asked Questions (FAQ), tutorials, videos,
white papers, and discussion forums.
• Click Sign In to go to the Sign In page. You can then sign in to My Services
(Cloud Account) or My Account (Order Management).
Google Chrome 29 and later For some Oracle Cloud service-specific tools,
Google Chrome may not be supported.
Consult the document specific to the Oracle
Cloud service for additional requirements.
Note:
Term Definition
Oracle Account To register for a trial or purchase a subscription to an Oracle Cloud service from
Oracle Store, you must have an Oracle Account (oracle.com account). If not, the
system prompts you to create an account when you attempt to sign up for an Oracle
Cloud service. You can also use this account to manage your (buyer) profile in the
store such as manage orders, or buy additional services.
Oracle Account is a unique customer account and can correspond to an individual,
an organization, or a company that is an Oracle customer. Each account has one or
more identity domains.
An account must have at least one account administrator who is responsible for
activating Oracle Cloud services, creating identity domains, monitoring status and
usage, and designating other users as account administrators.
Data center A facility used to house computer systems and associated components.
Oracle provides data centers in various geographical regions. An identity domain
and the services associated with that domain must belong to a specific data center.
Entitlement Entitlements represent the right to use Oracle Cloud services, based on the resources
you’ve purchased.
Term Definition
Identity domain Controls the authentication and authorization of the users who can sign in to an
Oracle Cloud service and what features they can access.
An Oracle Cloud service must belong to an identity domain. Multiple services can
be associated with a single identity domain to share user definitions and
authentication. Users in an identity domain can be granted different levels of access
to each service associated with the domain.
Metered Oracle Public These are bundled Oracle Public Cloud Services that contain associated services in a
Cloud Services categories single order. These services are metered based on the payment method that the
(buckets) customer chooses. Currently, there are 3 metered categories available, namely:
• Oracle Infrastructure as a Service (IaaS) Public Cloud Services category:
Includes Compute, Storage, Java, and Database Public Cloud services.
• Oracle Java Public Cloud Services category: Includes a host of other Oracle
Public Cloud Services such as Documents, Java, Messaging, or Mobile among
others.
• Oracle Database Public Cloud Services category: Includes Database and
Database Backup Public Cloud services.
Oracle Public Cloud In the case of Oracle Public Cloud Services, an account is a unique customer account
Services Account / that can have multiple Oracle Public Cloud Services of different service types.
Identity Domain For example, You can have three different instances of Oracle Public Cloud Services,
such as Java, Database, and IaaS in a single Oracle Public Cloud Services account,
but you cannot have multiple instances of Oracle IaaS Public Cloud Services in a
single account.
Account creation results in creation of an identity domain (IDM slice) for that
customer that is leveraged across all Oracle Public Cloud Services services (and
across all data centers). During the Oracle Public Cloud Services account setup
process, the customer needs to create an account and specify an account name.
Using the specified account name, that the identity domain will be implicitly
created.
Service A software offering in Oracle Cloud. Oracle offers social, application, and platform
services.
Service association An association between service instances that are part of the same identity domain.
For example, a new Oracle Java Cloud Service trial automatically includes a new
Oracle Database Cloud Service in the same identity domain.
If an identity domain has an existing Oracle Application Cloud service, such as
Oracle Sales Cloud, you can associate any other Platform as a Service offerings, such
as Oracle Java Cloud Service - SaaS Extension or Oracle Database Cloud Service, in
the same identity domain.
Service console Refers to the unique console of the service or to the administrator console if the
service has both an administrator console and a user console.
Service instance An instance of one of the service types. For example, an instance of an Oracle Java
Cloud Service. A service instance can be a slice of a multi-tenant service
infrastructure or a dedicated single tenant service infrastructure.
Service name A name assigned to your Oracle Cloud service. The name must be unique within the
identity domain. You can add a longer description to a service to help you identify
it, after it is activated.
Term Definition
Service notification An event reported on the Notifications page that does not require administrative
action. This type of notification provides information about upcoming system-wide
and service-specific events, such as outages and blackouts.
Trial subscription An Oracle Cloud service that is available for free for 30 days, for trial and evaluation
purposes only.
Utilization Metrics that show how much system resources are being consumed by a service.
You can use either the My Account or the My Services application to view the
utilization metrics for a service.
• When you are assigned a Traditional Cloud Account, your Welcome email
includes an identity domain, which you must specify when you log into your
account. When you are assigned a Cloud Account with IDCS, your welcome email
includes only the Cloud Account name; you don't need to specify an identity
domain when you log in.
• When you click Users on the My Services dashboard, the resulting page is
different. If you are assigned a Traditional Cloud Account, the Users page is
labeled, Users, and the data center information appears at the top of the page. If
you are assigned a Cloud Account with IDCS, the page is labeled, Identity Cloud
Service.
• You’ll also notice differences in the Web address used to access your account (the
My Services URL). Cloud Accounts with IDCS use the actual Cloud Account
name within the My Services URL.
• Pay as You Go: When you know the specific resources you may need (number of
users, data size, OCPUs) you can opt for Pay-As-You-Go subscription. You can
also increase the service limits of specific resources if you need more than the
default available limit. You’re billed monthly, in arrears, based on your actual
usage at the predetermined Pay-As-You-Go rates.
When you sign up for Oracle Cloud metered services and select the pay as you go
payment option, a set of service limits are configured for your services, by default. The
service limit is the quota or allowance set on a service resource. For example, when
you purchase Oracle Compute Cloud Service, 50 OCPUs (for Compute General
Purpose) would be configured by default. Similarly, other Compute resources
(Compute High-I/O, Compute Block Storage etc) in the service would have various
limits defined. If you signed up for our credit promotions through Oracle Store,
promotional limits are set initially and the Pay-As-You-Go limits are set if you decide
to convert the service to Pay As You Go. If you need more resources than the specified
service limits, you can request to have the service limits raised.
What Happens When I Reach a Service Limit?
When you reach the service limit for your service, you won’t be allowed to create new
service instances. You’ll get an error if you try to do so. You can only create new
instances after you increase your service limits or you terminate an existing service
instance.
To learn more about the service limits for specific resources of Oracle Cloud Pay-As-
You-Go services, see Limits By Service.
a. If you are using My Oracle Support, click Switch to Cloud Support at the top of
the page to log service requests.
3. Click Cloud.
• Service Name: Any service instance name associated with the identity domain
that you are requesting a limit increase for. For example, iaasmb-a473329 or
dbmb-a473380.
6. Provide a description.
b. Service for which you are requesting the limit increase. For example, Request
increase in limit for Compute Cloud Service.
c. Requested limit increase. For example, Increase the service limit for Compute
Capacity to 75 OCPUs and Block Storage to 150 TB.
d. Reason for the request. Describe what you are trying to accomplish with the
increase. For example, The application to be deployed requires more resources
than the default Pay-As-You-Go service limits for Compute Cloud Service.
Topics:
• Contacting Oracle
To start a live online chat with an Oracle Support or Sales representative, click the
icon at the top of My Services dashboard or from the help drawer.
In the Chat with Us dialog box, select from the following links:
• Live Sales Chat: To chat with a sales representative about products and their
purchase.
• Live Cloud Chat: To chat with a customer support representative about technical
help or troubleshooting.
Fill in your contact details. Enter your questions and get immediate assistance from a
support or sales representative.
Note:
Live online chat is available only for trial subscription users. If you have
purchased Oracle Cloud services, then you must use My Oracle Support to log
service requests.
Contacting Oracle
To contact us, click the icon located on any Oracle Cloud page. This displays a
toggle window with the contact information.
Click the icon again to collapse the toggle window.
You can:
• Call us at the specified 800 number or click Global Contacts to look up contact
information for Oracle offices around the world.
• Click the link to the My Oracle Support website, sign in, and get help from Oracle
Technical Support.
Note:
For some services such as Oracle Service Cloud, you can get help from Oracle
Service Cloud Technical Support.
• Click the link to the Oracle Support Community if you have questions on system
usage or metrics.
• Click the link to the Oracle Cloud discussion forums where you can post a reply,
start a new thread, or search the current discussions for answers. Oracle product
managers, development, support, and operations team members respond to
threads on the forum.
• If you are a trial subscription user, you can start a live online chat with an Oracle
Support representative. However, if you have purchased Oracle Cloud services,
then you must use My Oracle Support to log service requests.
You can request a free 30-day trial for the Oracle Cloud services that offer a trial
subscription.
Your 30-day free trial subscription begins on the date that you activate your trial
subscription to an Oracle Cloud service. It doesn’t begin on the date that you requested
the trial.
Topics:
Note:
Not all services offer trial subscriptions.
Video
Request a trial Go to the Oracle Cloud website, provide your Requesting a Trial Subscription
subscription information, and submit your request.
Set your language After Oracle processes your trial subscription Setting Language and Time
preferences request, sign in to My Account. You must set Zone Preferences
your language and time zone preferences when
you log in for the first time, before activating
your trial subscription.
Activate your trial Sign in to My Account and activate the Oracle Activating Your Trial
subscription Cloud service. Subscription
Verify that your trial After you activate your service, sign in to My Verifying That Your Trial
subscription is ready to Account or My Services to confirm that your Subscription Is Running
use service is ready to use.
Manage your Oracle Service administrators and identity domain Managing Your Oracle Cloud
Cloud trial subscription administrators use My Services to manage and Trial Subscriptions
monitor service usage, view service details, use
the control panel and associated tools for Oracle
Cloud services.
Sign in to an Oracle Cloud When the activation of your trial is complete, Signing In to an Oracle Cloud
service you’ll receive a postactivation email from Oracle Service
Cloud. The email contains the sign-in credentials
to access My Services.
• Create the account during the process of signing up for an Oracle Cloud service.
• Use the following procedure to create your Oracle.com account before you start
your request for an Oracle Cloud service.
http://www.oracle.com
3. Click the Sign Up link. The Create Your Oracle Account page opens.
4. Enter your account and personal information into the appropriate fields. Be sure to
complete all the required fields.
Note:
• We prefer that you use a valid business email address as the user name for
your Oracle account. Valid email addresses use the following standard format:
[email protected]
Only one account can be created for each business email address.
• Your password must have at least eight characters, must contain both
uppercase and lowercase letters, and must contain at least one number.
5. Click Create. We create your account and send a confirmation email to the address
that you used to create the account.
After your email address is verified, you can use your Oracle.com account to
register for Oracle Cloud services.
http://cloud.oracle.com
2. Select one of the service category tabs. For example, Applications or Platform.
3. Click Free Cloud Trial. The page lists the services that have free subscriptions.
Note:
The trial subscription for Oracle Java Cloud Service typically includes Oracle
Database Cloud Service, which is created in the same identity domain. If you
intend to use both the service types, then request a trial subscription for Oracle
Java Cloud Service. If you intend to use Oracle Database Cloud Service only,
then request a trial subscription for Oracle Database Cloud Service.
• If you already have an Oracle Account, enter your single sign-on (SSO) user
name and password, and click Sign In. The Sign Up for a Trial Subscription
wizard opens.
Note that if you are already signed in to your Oracle.com account, the system
does not prompt for your credentials again. The Sign Up for a Trial
Subscription wizard opens immediately.
• If you don’t have an Oracle Account, then click Sign Up to register for a free
account. Follow the on-screen instructions. We create your account and sends
you a confirmation email. Follow the instructions in the email to verify the
status of your email address. You can then use your Oracle.com account to
register for Oracle Cloud services.
6. Enter the information required to set up your Oracle Cloud account as follows:
Field Description
First Name, Last Name Enter your name.
Company, Country Enter a new company name or select an existing one. Parentheses are allowed in the
company name.
If you are requesting your first trial, enter the company name, and select the
country.
If you have already requested a trial, the Company field shows a company name by
default. You can select an existing company name from the list or you can enter a
new company name.
Country Calling Code The country calling code is automatically selected based on the country you choose
from this list. If you select Other in this field, then you’re prompted to enter the
country code.
Request Code/ You must request a verification code, which will be sent to the mobile number you
Verification Code specified, to verify your identity and complete the trial flow. Click Request Code.
Enter the code (that you received on the mobile phone) in this field. Verification
codes are valid for one-time use.
Field Description
Service Name /Identity Enter the service name that you want to use for which you are requesting a trial
Domain/Account Name subscription.
Oracle Cloud determines your options for the Identity Domain field based on the
company name and country you entered on the Account Information page. For
metered services, this is the account name. You can either create a new identity
domain when requesting for metered service trials or use an existing domain. Note
that you can’t activate metered trials in a domain containing applications such as
Oracle Human Capital Management Cloud Service (Oracle HCM) or Oracle
Customer Relationship Management Cloud Service (Oracle CRM).
• If an identity domain for trial subscriptions does not exist for the company and
country you entered, then Oracle Cloud automatically generates and displays a
unique name for the identity domain. You cannot change the value.
• If an identity domain for trial subscriptions already exists for the company and
country you entered, then the Identity Domain field displays the name of an
existing domain by default. You can select any existing domain from the list or
create a new identity domain.
Some trial services require dependent services to be in the same domain you
create or select. Depending on the service type definition, you can either create
a new domain for such trial services or select an existing one from the list. This
list includes only those domains that contain the required dependent services, if
defined by the service type.
You can see the assigned name in the Identity Domain field. If you change the
domain name, then ensure that you enter a unique domain name in the
Identity Domain field. If you don't, then you'll get an error message when you
try to go to the next step of the workflow.
When generating names for identity domains, Oracle Cloud uses either of the
following formats:
• For metered trial subscriptions: countrycompanynnnnn
• For nonmetered trial subscriptions: countrycompanytrialnnnnn
where:
• country: Standard two-letter abbreviation for the country.
• company:
– For metered trial subscriptions: Up to the first eight characters of the
company name that you specified previously.
– For nonmetered trial subscriptions: Up to the first 13 characters of the
company name that you specified previously.
• trial: The word “trial”
• nnnnn: A 5-digit number, randomly generated.
Examples:
• For metered trial subscriptions: usopenbree94621, caopenbree37518
• For nonmetered trial subscriptions: usopenbreezetrial94621,
caopenbreezetrial37518
Field Description
Data Region If you are prompted, then select the region where you want us to set up your trial
service. Data regions are filtered based on the requested service and subscription
type. A data region is automatically selected based on the Company’s country.
However, you can select another data region to set up your trial, if supported. You
can’t select a data region when you request metered trials.
The company’s country is mapped to configured data region in the system such as:
• APAC
• EMEA
• South America
• North America
North America is selected by default if the country doesn’t belong to the other 3 data
regions. If North America isn’t available, then the first available data region is
selected. You can customize the data region settings as required.
Note:
The generated service URL preview changes as and when you change the
service name, the identity domain name, or both. Note that the actual format
of service URL preview varies based on the service type.
7. Read and accept the terms and conditions of the trial agreement before continuing.
8. Click Sign up. The system confirms that Oracle has received your request for a
trial.
• Service Information: Displays the type of service you requested, the name of
the service, and the identity domain to which the service belongs.
In addition, the Review Summary page lists the name and types of other
services included with your trial subscription request, if any. For example, the
trial subscription for Oracle Java Cloud Service includes Oracle Database
Cloud Service, which is created in the same identity domain.
• Order Information: Displays the order ID, which is a unique identifier for this
order, and the order date. Refer to the order ID whenever you contact us about
billing or payment issues.
After we process your request for a trial subscription, we'll send you an email with the
following subject:
Note:
For paid orders, you set your language and time zone preferences during
service activation. You can either accept or change the settings before using
the application.
1. In the Save Preferences page, select your preferred language from the Language
list.
To view the changed time zone information, place the mouse pointer over the ? icon.
Topics:
• If you activate an Oracle Java Cloud Service trial, both Oracle Java Cloud Service
and Oracle Database Cloud Service, which is included with the Java trial, will be
activated.
• If you view the record for the trial service just after activation, the service is listed
but it may not be fully activated yet by Oracle. When fully activated, the status is
set to Active.
• When the service activation process is complete, the service and its details will be
available in My Services, where you can monitor the status and usage of the
service.
If you already have trial or paid subscriptions to Oracle Cloud services, you can
go to My Services before you activate your service. However, if this request is
your first request for a trial or paid subscription, you will not have access to My
Services until after the activation process.
To use the email link to request that we activate your trial subscription:
1. Open the Welcome email you received from Oracle Cloud.
• If you are not signed in, then the Oracle Sign In page opens. Enter your
Oracle.com account user name and password, and click Sign In. The My
Account application opens and displays the details page for the service.
• If you are already signed in to your Oracle.com account, then the My Account
application opens and displays the details page for the service. You don’t need
to sign in again.
On the details page for the service, note that the system:
• Displays a message that indicates the service was submitted for activation.
You’ll get another email when the service is active and ready to use.
• Updates the Status field in the Additional Information section to indicate the
current status.
1. Sign in to My Account.
http://cloud.oracle.com
b. Click Sign In and then click My Account in the Order Management section.
c. Enter your Oracle.com account user name and password, and click Sign In.
2. Navigate to the listing of the trial service that you want to activate.
Note:
• The cloud icon and its hover text indicate that the service hasn’t been activated.
• The Subscription field specifies the date by which you must activate the trial
subscription for this service. If you don’t activate the service by the deadline,
then Oracle Cloud cancels the subscription.
• The Activate button, which appears only if the service needs to be activated, is
now available.
3. Click Activate.
• Displays a message at the top of the page that indicates the service was
submitted for activation. You’ll get another email when the service is active
and ready to use.
• Updates the cloud icon and the Subscription field to indicate that the
activation is in progress.
• Sign-in Credentials: Your user name, temporary password, identity domain, and
the data center where the service is located.
• My Services URL
As a service administrator or an identity domain administrator, you use My Services
to verify that your Oracle Cloud service is up and running. You can also use My
Services to monitor utilization, view service details, and access any control panels and
associated tools for the Oracle Cloud service.
http://cloud.oracle.com
2. Click Sign In. The Sign In page displays several options, including signing in to
My Services.
3. Be sure to specify the correct data center in the Select Data Center field. The
postactivation email includes the name of the data center where your service is
located.
5. Enter your service administrator user name and password, and the identity domain
that contains the services you want to administer.
If you are signing in to My Services for the first time after the first service for this
identity domain is activated and you haven’t selected your own password, then
use the temporary administrator password you got in the postactivation email.
• When you sign in to My Services for the first time, you must provide a new
password and register three password challenge questions.
• If you get an error message when you try to sign in, you may not be using the
correct user name, password, or identity domain. If you think that you chose
the wrong data center, then go back to the Sign In page and confirm that the
data center is correct before you try to sign in to My Services again.
When you sign in successfully, the My Services Dashboard page displays a list of
activated services that you are designated to manage for the selected identity
domain.
7. Scan the Dashboard page to check the current status of a service. You can:
• Click the service name to open the details page and view additional status
information.
The following table describes the service status icons you may see on the dashboard.
Status Description
Pending activation This service and any associated services haven’t been activated.
You ordered either a trial or paid subscription for an Oracle Cloud service.
We received and processed your order, and sent you an email that says
your service needs to be activated.
To activate your services, click Activate. The status changes to Activation
in progress.
Activation in progress This service and any associated services are in the process of being
activated.
You clicked the Activate button to request that we activate the service. We
are in the process of activating and fully provisioning the service in Oracle
Cloud. When the service is ready for you to use, the status changes to
Active.
Add and manage users in your identity domain Identity domain administrators
Note: Users must be added before they can sign in and
use a service.
2. Enter your identity domain, user name (user ID), and password.
If you are signing in for the first time, Oracle Cloud prompts you to create a new
password for security reasons. Follow the instructions on the screen to complete
this task.
For information about using a particular Oracle Cloud service, see the appropriate
user documentation for the service. For example, for information about developing
Java EE applications, see Developing Applications for Oracle Java Cloud Service-SaaS
Extension in Using Oracle Java Cloud Service-SaaS Extension.
You can sign up for a 30-day Oracle Cloud promotion and receive predefined free
credits. This promotion applies to some of the metered Oracle Platform as a Service
(Oracle PaaS), Oracle Infrastructure as a Service (Oracle IaaS), Oracle Middleware, and
Oracle Big Data Cloud services only.
Topics:
• Next Steps
Note:
Only one credit promotion per user account is allowed. That is, if you’ve
already subscribed to free credits, you can’t subscribe to them again after your
promotion expires.
Here’s how to sign up for the free Oracle Cloud credit promotion and get started using
it.
Set your language preferences. When the setup of free credits is complete, Setting Language and Time
you’ll receive a welcome email from Oracle Zone Preferences
Cloud. After we process your order request,
sign in to My Account or My Services. You
must set your language and time zone
preferences when you log in for the first
time.
Verify that your services are The welcome email contains the sign-in Verifying That Your Services
ready to use. credentials to access the My Account and Are Ready
My Services applications. Log in to the
application to confirm that your service is
ready to use.
Manage your credit balances. Use My Services to view usage details, Managing Your Credit Balances
monitor utilization and credit balances.
Get started with your cloud Learn how to get started with your new Next Steps
service. cloud service.
https://shop.oracle.com.
2. On the Get Free Credits page, click View Details to open the Promotion details
page, and then click Get started for free.
3. Create an Oracle Account (if you don’t have one) by filling in your contact details
and verify your email address from the notification email that is sent to you.
4. Enter and verify your mobile phone number. It’s important to provide a valid
mobile phone number as the verification code is sent via SMS to the phone number
you provide.
6. Click Add Payment Method to add your credit card information. Your credit card
will be charged temporarily for verification. The charges will be reversed within a
few days and you will be charged only if you select the following option.
7. (Optional). Select the check box Yes, convert my account to Pay as You Go... to
continue using your services after the promotion period. If selected, your
promotion will be converted to a pay-as-you-go service and your credit card will
be charged based on your service usage. If you don’t select the check box, the
promotion is suspended after the period ends or the credits are used up.
Your order will be automatically activated by the system and you’ll receive a welcome
email with sign-in credentials and links to My Account and My Services.
3. Scan the dashboard to check the current status of your service. You can:
• Place the mouse pointer on the cloud icon to view status information.
• Expand the service tiles to see status, metrics, and uptime information.
• Click the service name to open the details page and view additional status
information.
If you see a flag in the My Account dashboard then the flagged service is part of a
promotion with the subscription type as Pay as you go. On the My Services Dashboard,
look at the Account Summary section to see your flagged service and credit balance.
After you verify that the service is ready, you can do the following:
• Add other users to monitor the services. See Adding Users and Assigning Roles.
• Create service instances for each of the services under promotion. See Creating a
Service Instance .
View and manage credit balances. Service administrators Viewing Account Balance Details in
My Services
Set soft or hard limits to monitor Service administrators Configuring Alert Rules for
service usage. Entitlements
https://shop.oracle.com.
3. From the logged-in user menu at the top, click Cloud Services. A list of your cloud
services is displayed.
4. Click the Contract/Plan link for the required order. You’ll find your order number
in the order confirmation or welcome email. The subscription plan page is
displayed.
5. Click Update for Convert to Pay As you Go Model option and change it to Yes.
Change it to No to terminate your services after the promotion period expires.
When you change it to yes, you can continue to use your credit promotion as a Pay-
As-You-Go service after the promotion expires and you’ll be charged for your service
usage.
Next Steps
The free credits apply to several metered cloud service categories. You can find the list
of included services in your welcome email. You can choose how you want to get
started with these Oracle Cloud services.
For example, here’s a list of some services and how you can get started with them.
Oracle Application Container Getting Started with Oracle Application Oracle Application Container
Cloud Service Container Cloud Service Cloud Service
Oracle Bare Metal Cloud Service Getting Started with Oracle Bare Metal Getting Started with Oracle Bare
Cloud Service Metal Cloud Service
Oracle Big Data Preparation Getting Started with Oracle Big Data Cloud Oracle Big Data Cloud Service
Cloud Service Service
Oracle Big Data Cloud Service - Getting Started with Oracle Big Data Cloud Getting Started with Oracle Big
Compute Edition Service - Compute Edition Data Cloud Service - Compute
Edition
Oracle Compute Cloud Service Getting Started with Oracle Compute Oracle Compute Cloud Service
Cloud Service
Oracle Container Cloud Service Getting Started with Oracle Container Getting Started with Oracle
Cloud Service Container Cloud Service
Oracle Content and Experience Getting Started with Oracle Content and Getting Started with Oracle
Cloud Experience Cloud Service Content and Experience Cloud
Service
Oracle Database Backup Getting Started with Oracle Database Getting Started with Oracle
Service Backup Cloud Service Database Backup Cloud Service
Oracle Database Cloud Service Getting Started with Oracle Database Cloud Oracle Database Cloud Service
Service
Oracle Database Exadata Cloud Getting Started with Oracle Database Getting Started with Oracle
Service Exadata Cloud Service Database Exadata Cloud Service
Oracle Developer Cloud Service Getting Started with Oracle Developer Oracle Developer Cloud Service
Cloud Service
Oracle GoldenGate Cloud Getting Started with Oracle GoldenGate Getting Started with Oracle
Service Cloud Service GoldenGate Cloud Service
Oracle Integration Cloud Getting Started with Oracle Integration Getting Started with Oracle
Service Cloud Service Integration Cloud Service
Oracle Internet of Things Cloud Getting Started with Oracle IoT Cloud Oracle Internet of Things Cloud
Service Service Service
Oracle Java Cloud Service Getting Started with Oracle Java Cloud Getting Started with Oracle Java
Service Cloud Service
Oracle Mobile Cloud Service Get to Know Oracle Mobile Cloud Service Oracle Mobile Cloud Service
Oracle MySQL Cloud Service Getting Started with Oracle MySQL Cloud Getting Started with Oracle
Service MySQL Cloud Service
Oracle Process Cloud Service Getting Started with Oracle Process Cloud Getting Started with Oracle
Service Process Cloud Service
Oracle Ravello Cloud Service Getting Started with Oracle Ravello Cloud None
Service
Oracle Storage Cloud Service Getting Started with Oracle Storage Cloud Oracle Storage Cloud Service
Service
Oracle SOA Cloud Service Getting Started with Oracle SOA Cloud Getting Started with Oracle
Service SOA Cloud Service
See Accessing Service Consoles for information about accessing specific cloud service
consoles to monitor your service.
This section describes how you can purchase a subscription to an Oracle Cloud
service, set your preferences, activate your order, and manage your Oracle Cloud
services.
Topics:
Order a service You or an Oracle sales representative Ordering an Oracle Cloud Service
creates an order for an Oracle Cloud
service. As part of the ordering process, you
(or sales representative) specify information
about the person who will be the account
administrator.
Set your language After we process your subscription request, Setting Language and Time Zone
preferences sign in to My Account. You must set your Preferences
language and time zone preferences when
logging in for the first time, before
activating your service.
Verify that your service is Service administrators and identity domain Verifying That a Service Is Running
ready to use administrators use My Services to verify
that an Oracle Cloud service is up and
running.
Managing Your Oracle Service administrators and identity domain Managing Your Oracle Cloud Service
Cloud Service administrators use My Services to monitor
utilization, view service details, and access
the control panel and associated tools for
the Oracle Cloud service.
Sign in to an Oracle Cloud When the activation of an Oracle Cloud Signing In to an Oracle Cloud Service
Service service is complete, the service
administrator and the identity domain
administrator (if different) receive a
postactivation email from Oracle Cloud.
The email contains the sign-in credentials to
access the My Services application. The
administrator then creates user accounts
who needs to access the service.
Note:
For paid orders, you set your language and time zone preferences during
service activation. You can either accept or change the settings before using
the application.
To view the changed time zone information, place the mouse pointer over the ? icon.
http://cloud.oracle.com
2. Browse through the product category tabs listed on the home page or open the
categories menu at the top to show the complete list of available cloud services.
6. Click Buy Now for the subscription plan that you want to purchase. The system
redirects you to Oracle Store.
7. Review the service you selected, make additional selections for your service, and
add items to your shopping cart.
8. To review the contents of your shopping cart, click View Cart Details.
You can add items to your cart, remove items from your cart, and update quantities
as needed.
9. When you're ready to complete the purchase of your service, click Checkout.
10. Sign in and follow the on-screen instructions to provide information about your
account administrator, specify the service activator (if applicable) by selecting the
Add activator check box and entering the email address of the Oracle employee
who will activate the service on your behalf, set up your online account profile,
enter billing and payment details, and accept the Oracle Cloud Services
Agreement.
We will confirm that your order was placed successfully. The Order Details page
provides information about the Oracle Cloud service you purchased, the account
administrator you assigned to the service, and the payment and billing options you
selected.
13. Make a note of the following two important numbers shown on the Order Details
page:
• Order Number: Refer to this number whenever you contact us about the
status of your order.
14. Check your email. You’ll get an email from Oracle Store that confirms your order
was received and is being processed.
After we process your purchase order, Oracle Cloud sends an email to the account
administrator you specified during the ordering process. The account administrator
must activate the service. See Activating Your Order for an Oracle Cloud Service.
Note:
You can’t buy some Oracle Cloud services from Oracle Store. Instead, you
must contact Oracle. See Ordering Oracle Cloud Applications.
http://cloud.oracle.com
2. Browse through the Applications tab listed on the home page or open the
Applications menu at the top to show the complete list of available cloud services.
6. Click Buy Now for the subscription plan that you want to purchase. You’ll be
directed to contact Oracle.
7. Call the Oracle number listed in the Buy Now dialog box to purchase your service.
Topics:
• When you request a trial subscription, Oracle Cloud automatically assigns you the
role of account administrator for the service.
• When you order a paid subscription, you can specify information about the
person who will be the account administrator for the service. You can designate
either yourself or another person to be the account administrator for the service.
In either case, Oracle Cloud processes the request or order, sets up the service, and
sends an email to the account administrator when the service is ready to be activated.
The account administrator then uses the My Account application to activate the
service.
Only requests that were processed by us can be activated. See Activating Your Trial
Subscription and Activating Your Order.
Note:
Oracle Java Cloud Service requires Oracle Database Cloud Service. Therefore,
the Activate button for Oracle Java Cloud Service is disabled until there is at
least one active Oracle Database Cloud Service in the identity domain.
If you don’t use your Oracle Cloud services for some time, they may be reclaimed by
us. We also send an email to notify you that a service has been reclaimed. To reactivate
the service, do the following:
To use the email link to complete your order and request that we activate your
services:
2. Review the detailed information about your service included in the email.
• If you are not signed in, then the Oracle Sign In page opens. Enter your
Oracle.com account user name and password, and click Sign In. The Oracle
Cloud Order Activation wizard opens. The wizard steps you through
activating your services.
• If you are already signed in to your Oracle.com account, then the Oracle Cloud
Order Activation wizard opens. You don’t need to sign in again. The wizard
steps you through activating your services.
Note:
The information you provide depends on the type of service you’re activating.
Not all services require the same information.
4. In the Oracle Cloud Order Activation wizard, complete the Select Services page.
• The wizard displays the Select Services page only if this purchase order
includes line items for more than one Oracle Cloud service.
• The Select Services page displays the details for the order you selected and lists
the services in your order.
• Select the service you want to activate. You can activate only one service in an
order at a time with the exception of Oracle Java Cloud Service. Oracle Java
Cloud Service requires Oracle Database Cloud Service.
If this order includes Oracle Java Cloud Service and Oracle Database Cloud
Service, but you do not have an active Oracle Database Cloud Service, then
both services are activated at the same time.
• Click Next.
The information you provide depends on the type of service you’re activating. Not
all services require the same information.
Based on the service name and identity domain name that you enter, Oracle Cloud
generates the service preview URL for most of the services in the following format:
https://<service_name>-
<identity_domain_name>.<cloud_service>.<data_center_name>.ora
clecloud.com
For example:
The generated service URL preview changes as and when you update the service
name, the identity domain name, or both. Note that the actual format of service
URL preview can vary based on the service type.
For Oracle Cloud Software as a Service (Oracle SaaS) applications, such as Oracle
Fusion Human Capital Management Cloud Service, we deploy two instances of the
service and one instance is for production; the other instance is for testing.
You have one URL for your production service instance and one URL for your test
service instance. Each instance is in its own identity domain. We append -test to
your specified identity domain to create a unique domain name for the test
instance. For example, if you enter ourdomain as the identity domain name and
hcm as the service name, then your service URLs begin with:
ourdomain.hcm… (production) ourdomain-test.hcm… (test)
See About the Assign Service Details Page for field descriptions in this page.
The wizard displays the Associations page only if you’re activating a service that
can be associated with other services. The Associations page lists both the required
and optional services. Required associations can be added or removed later.
However, optional associations selected during activation cannot be added or
removed later.
For example, Oracle Java Cloud Service service requires Oracle Database Cloud
Service. Optionally, you can associate Oracle Java Cloud Service with Oracle Sales
Cloud Service if the service is configured within the same identity domain.
When the selected identity domain contains Oracle SaaS applications such as
Oracle HCM Cloud Service or Oracle Sales Cloud Service, you can select only 1
application to associate with the selected service. By default, the None radio button
is selected. However, if the selected domain contains only 1 such service, then it’s
selected by default. It is also possible to activate
You can also associate an Oracle Cloud Software as a Service (Oracle SaaS) with an
Oracle Cloud Platform as a Service (Oracle PaaS). See Associating an Oracle
Software as a Service (Oracle SaaS) with Oracle Platform as a Service (Oracle PaaS).
7. Review the Activate Services page and verify that the responses you provided are
correct.
If you need to make changes, click the Go Back button to navigate to the
previous pages.
• Verify that your request to activate the service was submitted successfully.
• Check out the other options, such as activating another service or viewing all
the services in your account.
1. Sign in to My Account.
http://cloud.oracle.com
b. Click Sign In and then click My Account in the Order Management section.
c. Enter your Oracle.com account user name and password and click Sign In. The
Dashboard page in My Account opens.
2. Click Orders.
3. Scroll down the page to find the order that has the services you want to activate.
You can also select Pending Activation from the Show menu to display only those
orders that have one or more services that need to be activated.
4. Click Activate.
5. In the Oracle Cloud Order Activation wizard, complete the Select Services page.
• The wizard displays the Select Services page only if this purchase order
includes line items for more than one Oracle Cloud service.
• The Select Services page displays the details for the order you selected and lists
the services in your order.
• Select the service you want to activate. You can activate only one service in an
order at a time with the exception of Oracle Java Cloud Service. Oracle Java
Cloud Service requires Oracle Database Cloud Service.
If this order includes Oracle Java Cloud Service and Oracle Database Cloud
Service, but you do not have an active Oracle Database Cloud Service, then
both services are activated at the same time.
• Click Next.
The information you provide depends on the type of service you’re activating. Not
all services require the same information.
Based on the service name and identity domain name that you enter, Oracle Cloud
generates the service preview URL for most of the services in the following format:
https://<service_name>-
<identity_domain_name>.<cloud_service>.<data_center_name>.ora
clecloud.com
For example:
The generated service URL preview changes as and when you update the service
name, the identity domain name, or both. Note that the actual format of service
URL preview can vary based on the service type.
For Oracle Cloud Software as a Service (Oracle SaaS) applications, such as Oracle
Fusion Human Capital Management Cloud Service, we deploy two instances of the
service and one instance is for production; the other instance is for testing.
You have one URL for your production service instance and one URL for your test
service instance. Each instance is in its own identity domain. We append -test to
your specified identity domain to create a unique domain name for the test
instance. For example, if you enter ourdomain as the identity domain name and
hcm as the service name, then your service URLs begin with:
ourdomain.hcm… (production) ourdomain-test.hcm… (test)
See About the Assign Service Details Page for field descriptions in this page.
The wizard displays the Associations page only if you’re activating a service that
can be associated with other services. The Associations page lists both the required
and optional services. Required associations can be added or removed later.
However, optional associations selected during activation cannot be added or
removed later.
For example, Oracle Java Cloud Service service requires Oracle Database Cloud
Service. Optionally, you can associate Oracle Java Cloud Service with Oracle Sales
Cloud Service if the service is configured within the same identity domain.
When the selected identity domain contains Oracle SaaS applications such as
Oracle HCM Cloud Service or Oracle Sales Cloud Service, you can select only 1
application to associate with the selected service. By default, the None radio button
is selected. However, if the selected domain contains only 1 such service, then it’s
selected by default. It is also possible to activate
You can also associate an Oracle Cloud Software as a Service (Oracle SaaS) with an
Oracle Cloud Platform as a Service (Oracle PaaS). See Associating an Oracle
Software as a Service (Oracle SaaS) with Oracle Platform as a Service (Oracle PaaS).
8. Review the Activate Services page and verify that the responses you provided are
correct.
If you need to make changes, click the Go Back button to navigate to the
previous pages.
• Verify that your request to activate the service was submitted successfully.
• Check out the other options, such as activating another service or viewing all
the services in your account.
1. Make a note of the identity domain you used during activation of your Oracle
SaaS application.
2. Activate your Oracle PaaS within the same identity domain that you used for
activating your Oracle SaaS application. All the available applications are
displayed in the Associations page.
1. In the Oracle Cloud Order Activation wizard, select the required services in the
Select Services page.
2. Complete the Assign Service Details page. Specify the required details as below.
Fields Description
Language Select the default language for all the
administrators for the Cloud Account for
which the current order is being
provisioned.
Account Administrator Displays the user name, first name, and the
last name of the person designated as the
account administrator at time of ordering
the service. If the account administrator and
the order activator is the same person, then
these fields are read-only.
Identity Domain Name Select the identity domain you used for
activating your Oracle SaaS application.
When activating a service type that requires
SaaS, it’s good practice to select an identity
domain that already contains an Oracle
SaaS offering. If not, the system warns you
that the domain you selected does not
contain a SaaS offering but allows you to
continue. However, you cannot change the
identity domain after the service is
activated.
Fields Description
Identity Domain Administrator Enter information, such as email, user
name, first name, and last name, for the
person who will be the administrator for
the domain.
To make this person the administrator of
the service as well as the identity domain,
select the Make this person the service
administrator also? check box.
3. In the Associations page, ensure that you select the existing Oracle SaaS and click
Next to continue.
4. Review the Activate Services page and click Activate to activate your Oracle PaaS.
• Sign-in Credentials: Your user name, temporary password, identity domain, and
the data center where the service is located.
• My Services URL
As a service administrator or an identity domain administrator, you use My Services
to verify that your Oracle Cloud service is up and running. You can also use My
Services to monitor utilization, view service details, and access any control panels and
associated tools for the Oracle Cloud service.
http://cloud.oracle.com
2. Click Sign In. The Sign In page displays several options, including signing in to
My Services.
3. Be sure to specify the correct data center in the Select Data Center field. The
postactivation email includes the name of the data center where your service is
located.
5. Enter your service administrator user name and password, and the identity domain
that contains the services you want to administer.
If you are signing in to My Services for the first time after the first service for this
identity domain is activated and you haven’t selected your own password, then
use the temporary administrator password you got in the postactivation email.
• When you sign in to My Services for the first time, you must provide a new
password and register three password challenge questions.
• If you get an error message when you try to sign in, you may not be using the
correct user name, password, or identity domain. If you think that you chose
the wrong data center, then go back to the Sign In page and confirm that the
data center is correct before you try to sign in to My Services again.
When you sign in successfully, the My Services Dashboard page displays a list of
activated services that you are designated to manage for the selected identity
domain.
7. Scan the Dashboard page to check the current status of a service. You can:
• Click the service name to open the details page and view additional status
information.
The following table describes the service status icons you may see on the dashboard.
Status Description
Pending activation This service and any associated services haven’t been activated.
You ordered either a trial or paid subscription for an Oracle Cloud service.
We received and processed your order, and sent you an email that says
your service needs to be activated.
To activate your services, click Activate. The status changes to Activation
in progress.
Status Description
Activation in progress This service and any associated services are in the process of being
activated.
You clicked the Activate button to request that we activate the service. We
are in the process of activating and fully provisioning the service in Oracle
Cloud. When the service is ready for you to use, the status changes to
Active.
1. Open your web browser and go to the service URL given to you either in an email
or by your administrator. The Sign In page opens.
2. Enter your identity domain, user name (user ID), and password.
If you are signing in for the first time, Oracle Cloud prompts you to create a new
password for security reasons. Follow the instructions on the screen to complete
this task.
For information about using a particular Oracle Cloud service, see the appropriate
user documentation for the service. For example, for information about developing
Java EE applications, see Developing Applications for Oracle Java Cloud Service-SaaS
Extension in Using Oracle Java Cloud Service-SaaS Extension.
You can purchase subscriptions to eligible Oracle Cloud services that are metered,
based on certain metrics. The services that are available in this metered subscription
model are called Oracle Public Cloud Services.
This section describes how you can purchase and provision subscriptions to Oracle
Public Cloud Services.
Topics:
• Logging in to My Services
• Oracle Store
The following table describes the process of purchasing metered subscriptions to
Oracle Public Cloud Services.
Browse and learn about Oracle The Oracle Cloud website contains all the Browsing and Learning About
Cloud Services information you need to browse and select Oracle Cloud Services
the services you need. Requesting and Managing Free
Optionally, you can sign up for an Oracle Oracle Cloud Promotions
Free Cloud Promotion and try out some
Oracle Cloud Services free of charge.
Purchase an Oracle Cloud When you’re ready to purchase a Ordering an Oracle Cloud
subscription subscription, go the Oracle Store, add your Metered Service
selections to the shopping cart, and check
out.
Set up your Cloud Account, After you purchase a subscription, you’ll Setting Up an Oracle Cloud
using the first email notification receive an an email message. The message Account
includes a link to set up your new Cloud
Account.
Use the wizard to provide the details
required to set up your account.
Log in to your Cloud Account, When the setup is complete, you’ll receive Logging in to My Services
using the URL and credentials another email with the sign-in credentials to
in the second email access your Cloud Account and view the
My Services dashboard.
Create Service Instances After you have access to your Cloud Creating Service Instances
Account, you can create instances of your
new services and you are on your way.
http://cloud.oracle.com
2. Browse through the product category tabs listed on the home page or open the
categories menu at the top to show the complete list of available cloud services.
1. From the Oracle Cloud website, locate a service you want to order:
http://cloud.oracle.com
2. Click the Pricing tab on the page that describes the service features.
3. Scroll through the pricing options and click Buy Now for the subscription plan that
you want to purchase.
4. Review the service you selected, make any additional selections for your service,
and add the items to your shopping cart.
8. Accept the Oracle Cloud Services Agreement, and review the confirm your
purchase.
The Order Details page provides information about the Oracle Cloud service you
purchased, the account administrator you assigned to the service, and the payment
and billing options you selected.
10. Make a note of the following two important numbers shown on the Order Details
page:
• Order Number: Refer to this number whenever you contact us about the
status of your order.
11. Check your email. You’ll get an email that confirms your order was received and is
being processed.
After we process your purchase order, Oracle Cloud sends an email to the account
administrator you specified during the ordering process. The account administrator
uses the information in the email to set up the Cloud Account.
Topics:
• Create or select an Oracle Cloud Account to assign the purchased Oracle Cloud
Services.
For a Cloud Account with IDCS, you receive the account setup email only if you
didn’t create a Cloud Account previously.
1. Open the Welcome email, entitled, “Welcome to Oracle Cloud. Set up your
account.”
4. If you are prompted to sign in, then enter your Oracle Account user name and
password, and click Sign In.
• If you see the Oracle Public Cloud Services Account Setup wizard, then go to
Using the Oracle Public Cloud Services Account Setup Wizard.
• If you see the Oracle Cloud Account Setup wizard, then go to Using the Oracle
Cloud Account Setup Wizard.
• Oracle Database as a Service (Oracle DBaaS) and Oracle Java as a Service (Oracle
JaaS) subscriptions to an account containing metered Oracle Infrastructure as a
Service (Oracle IaaS) Cloud Services.
• Metered Oracle DBaaS and metered Oracle Java Cloud Services to an account
containing Storage and Compute subscriptions.
1. In the Assign Account Details page of the Oracle Public Cloud Services Account
Setup wizard:
• If you ordered for an Oracle IaaS Public Cloud Services account along with
your Oracle Database or Java Public Cloud Services account, then enter an
account name (Sold to Customer) for assigning the purchased Oracle Public
Cloud Services.
An account name:
– Must be unique
• If you want to assign your Oracle Database or Java Public Cloud Services to an
existing account, then select the account name from the list of applicable,
existing accounts. You can also select a nonmetered domain, a credit account,
or an entitlement to activate your metered service, if they are available. Based
on the account name that you provide, Oracle Cloud generates the My Services
preview URL and the service console preview URLs. Oracle Cloud displays the
preview URL for only one service per service category.
Note:
2. If you selected the option to create a new account in the last step, then enter the
email address, user name, first name, and last name of the initial identity domain
administrator and service administrator for your services. This administrator can
create other administrators or users.
1. In the Account section of the page, enter name for the new Cloud Account.
You will use this name to identify the new account and to log in to the account and
access your Cloud services.
2. Enter the email address that you provided when you purchased your Cloud
services in the Oracle Store.
The Welcome email that got you here was sent to this address.
3. In the Administrator section of the page, enter the email, user name, and first and
last name of the person who will be administering this account.
When you submit this form, Oracle sends an email message to the administrator.
The administrator can then log in to access and manage the Cloud services. The
administrator can also create additional users who can access and optionally
manage the Services in the new Cloud Account.
5. Click Close.
Logging in to My Services
After you set up your Oracle Cloud Account, Oracle Cloud processes the information
and creates the required Cloud service instances. Oracle Cloud then sends an email to
the account administrator with the information to log in and manage the services
you’ve ordered.
More specifically, when the account setup for metered Oracle Cloud Services is
complete, the designated service administrator and identity domain administrator (if
different) receive an email with the subject Welcome to Oracle Cloud. Your
Oracle Public Cloud Services are ready for use.
The email contains the following information required to access the My Services
application:
• Sign-in Credentials: Your user name, temporary password, identity domain, and
the data center where the service is located.
• My Services URL
As a service administrator or an identity domain administrator, you use My Services
to verify that your Oracle Cloud service is up and running. You can also use My
Services to monitor utilization, view service details, and access any control panels and
associated tools for the Oracle Cloud service.
The following table describes the service status icons you may see on the dashboard.
Status Description
Pending activation This service and any associated services haven’t been activated.
You ordered either a trial or paid subscription for an Oracle Cloud service.
We received and processed your order, and sent you an email that says
your service needs to be activated.
To activate your services, click Activate. The status changes to Activation
in progress.
Status Description
Activation in progress This service and any associated services are in the process of being
activated.
You clicked the Activate button to request that we activate the service. We
are in the process of activating and fully provisioning the service in Oracle
Cloud. When the service is ready for you to use, the status changes to
Active.
Add and manage users in your identity domain Identity domain administrators
Note: Users must be added before they can sign in and
use a service.
You can use the My Services Users page to manage identity domain administrators,
service administrators, users, roles, and passwords.
The features and capabilities available when you are adding users will vary,
depending on whether you are using a Traditional Cloud Account or a Cloud Account
with Identity Cloud Service (IDCS). See Types of Oracle Cloud Accounts.
Topics:
• Give certain privileges to the users based on the role assigned to them. Users can
be assigned more than one role.
Topics
Topics:
Note:
The options on the My Services Users page may vary depending on the
selected service. For information about specific services, see the service-
specific documentation.
SFTP Users Set passwords for the secure FTP (SFTP) user accounts.
Roles View a list of all the predefined roles created by Oracle Cloud and
link to a list of users assigned the role you select.
Custom Roles View, add, and remove roles that you created for customized access
to your Oracle Cloud services.
My Profile View your user information, change your password, and change your
password challenge questions.
2. Click Users.
4. Click Add.
• Email: Enter a valid business email address in standard format. For example,
[email protected]. Special characters are allowed within email
addresses. If you use an improperly formatted email address, then you'll get an
error message. The email address shouldn’t be longer than 71 characters.
• Use email as user name: The user name is the unique identifier for the user.
The user enters this value in the User Name field when signing in to Oracle
Cloud.
If this check box is selected, then the system automatically makes the user
name the same as the email address unless the user name is currently in use or
had previously been in use within the current domain. For these cases, the
system adds a number to the email address to create a unique value for the
user name.
• User Name: If you deselect the Use email as user name check box, then you
can enter a unique user name for the user. The user name, along with the
password and the name of the identity domain, define a user's sign-in
credentials. The User Name field accepts spaces between characters, but it
doesn’t allow special characters such as !#$%'*+/=?^`{|}~&.
• Manager Email (optional field): Enter the email address of the user’s manager.
You can also search for the manager’s email address by clicking the search
(magnifying glass) icon and then entering a part of the manager’s email
address. If you specify the same email address for both the user and the
manager, then you’ll get an error message.
6. Assign one or more roles to this user. Roles control access to applications,
resources, and services.
Use this section to assign basic roles to the user, such as the identity domain
administrator role, or the service-specific user or administrator roles.
Note:
The service-specific roles are enabled for selection only after you select a
specific service or an instance. You can add more service-specific or instance-
specific roles to the user by repeating the previous steps.
• To assign the selected roles to the user, click >>. To remove a role, clear the
check box next to the role you want to remove and click the clear link. To
remove all the roles, simply click the clear link.
Note:
Expand this section to add advanced roles to the user. Roles are instance-
specific. Some services, such as Oracle Human Capital Management Cloud
(HCM) Service, have two instances: one instance for testing and one instance for
production. To allow a user to access both the test instance and the production
instance, assign a role that belongs to each instance.
You can select one or more roles, and then use the left and right arrows to move
the roles back and forth between the Available Roles column and the Selected
Roles column.
• To select a consecutive group of roles, click the first role you want in the
group, press and hold down the Shift key, and then click the last role you
want in the group.
• To select non-consecutive roles, press and hold down the Ctrl key, and then
click each role you want to select.
Note:
Simple and advanced role selections are mutually exclusive; you can’t switch
between them. Use one or the other for role assignments.
7. Click Add.
The system adds an account for the user and displays a message if the user account
was created successfully.
After the user account is created, Oracle Cloud sends an email notifying the user that
an account was created. The email includes the following sign-in credentials:
• Provide one or more service URLs to the user, depending on the services the user
is allowed to access.
Identity domain administrators and service administrators can modify an existing user
account and change the roles assigned to a user. Roles control access to applications,
resources, and services.
If users forget their password, identity domain administrators can reset it.
Topics:
To create a CSV file, you can use a standard spreadsheet application, such as Microsoft
Excel or Google Spreadsheet, or you can use a text editor, such as Notepad or TextPad.
You must be sure to save the file in a valid CSV format.
Spreadsheet applications make it easy to create, edit, and save CSV files. You can use
standard features to add and delete rows of data, edit individual fields, search for
records, or sort the list.
The CSV file must meet the following requirements:
• You can select one role to assign to all the users listed in the CSV file and then you
can repeat the process to assign additional roles to the group of users.
• You can create as many CSV files as needed to assign roles to your users.
2. Click Users.
3. Click the Roles tab if you want to assign a predefined role; click the Custom Roles
tab if you want to assign a custom role.
5. To find and select the CSV file you want to use, click Browse.
6. To select the role you want to assign to all the users listed in the CSV file, use the
drop-down list.
7. Click Assign. The system processes the file and assigns the role you selected to
each user listed in the CSV file.
When the system finishes processing the file, the Batch Assign Role dialog box
displays the following results:
• The total number of users assigned the role and the name of the role assigned.
• The total number of users not assigned the role, the user names, and the
reason for the failure. For example, the system can’t assign a role to a user
account the does not exist.
When you make changes to the role assignments, the changes aren’t immediate.
See Oracle Cloud User Roles and Privileges.
Topics:
• First Name
• Last Name
• User Login
For each user account, you create a new row (line) and enter data into each column
(field). Each row equals one record.
To create a CSV file, you can use a standard spreadsheet application, such as Microsoft
Excel or Google Spreadsheet, or you can use a text editor, such as Notepad or TextPad.
You must be sure to save the file in a valid CSV format.
Spreadsheet applications make it easy to create, edit, and save CSV files. You can use
standard features to add and delete rows of data, edit individual fields, search for
records, or sort the list. The following illustration shows an example of user account
data defined in a Microsoft Excel file. The layout lets you easily review the data.
When you save your spreadsheet as type CSV (Comma delimited) (*.csv), a comma
separates the values in each row. For example, the following illustration shows the
data from the Microsoft Excel spreadsheet, saved as a CSV file, and opened in
Notepad:
• Include three columns with these exact headings: First Name, Last Name, and
Email
Note:
In the CSV file, the column heading is User Login. However, the value you
enter in the User Login column maps to the User Name on the Users page in
My Services. This value, also called the user name, is the name the user enters
on the Sign In page.
The user name (that is, the value in the User Login column), along with the
password and the name of the identity domain, define a user's sign-in credentials.
If you don’t include a value in the User Login column, then the system makes the
user name the same as the email address unless the user name being used or been
used within the current domain. For these cases, the system adds a number to the
email address to create a unique value for the user name.
The maximum length of the user name is 80 characters.
2. Click Users.
4. Click Import.
5. Enter the name of the CSV file to import. You can also click Browse to locate and
select the CSV file to use.
• Missing information
If users forget their password, identity domain administrators can reset it.
• Provide one or more service URLs to the user, depending on the services the user
is allowed to access.
Topics
3. In the Add User page, enter the first name and last name of the user. To use the
email address as the user name, leave the check box selected, and enter the email
address in the User Name/Email field. If you'd like to use a user name other than
the email address, clear the check box and provide a user name.
4. To assign the user account to a group, click Next. Otherwise, click Finish. You can
always assign groups to the user account later.
a. In the Assign User to Groups page, select the group to assign to the user
account. You can also Select All to assign all the groups to the account.
b. Click Finish
The user account is created and the Details page is displayed. You can continue filling
in the user details as required. To provide application access to the user, select the
Access tab and select the applications to assign.
See Managing Oracle Identity Cloud Service Users in Administering Oracle Identity
Cloud Service.
3. From the side navigation bar, click the Delegated Administration icon.
A list of available roles is displayed. For example, Identity Domain Administrator,
Security Administrator, or Application Administrator.
3. Select an application from the list and then select the Application Roles tab.
4. For each of the applicable predefined role, click Action and then select Assign
Users.
5. Select one more users from the Role window and then click Assign.
See Managing Oracle Identity Cloud Service Users in Administering Oracle Identity
Cloud Service.
1. Sign in to My Services.
For password requirements, review the Password Criteria pane and ensure that
you meet the specified criteria.
6. Click Save.
If successful, then you’ll receive an email notification. See also Changing Your
Password in Administering Oracle Identity Cloud Service.
Before importing user accounts, you must first create a CSV file that is properly
formatted for the import process. The CSV file is a simple text file in a tabular format
(rows and columns). The first row in the file, which defines the columns (fields) in
your table, must have these exact column headings such as First Name, Last Name,
Work Email, and User ID.
1. Create a CSV file using any standard spreadsheet application. For each user
account, create a new row (line) and enter data into each column (field). Each row
equals one record.
5. In the Import Users dialog box, click Browse to locate and select the CSV file that
contains the user accounts to import. You can also download a sample CSV file for
your reference and use.
6. Click Import.
• If the import job can be processed immediately, a dialog box appears with the Job
ID link. You can review the details by clicking the link.
• You’ve set up an Oracle Cloud Services account. See Setting Up an Oracle Cloud
Account.
• You’ve identity domain administrator privileges to create a user and assign the
service entitlement administrator role to the user, who’ll create service instances.
The actual name of this role depends on the Oracle Cloud service that you’ve
subscribed to. See Creating a User and Assigning a Role.
You can create an instance only when you have sufficient resources. If you didn’t
purchase a required resource for a service, you’ll get an error when you try to create
an instance. Also, you can’t create more than the maximum number of instances
allowed for the service type.
However, if overage is enabled for your purchase, then you can create additional
instances up to the hard limit you specified for the resource, or up to a system-defined
value if you didn’t specify a hard limit. This is possible only if supported by the
service type.
To create an instance:
1. Sign in to My Services.
3. Select the service you want to create an instance for, from the Create Instance
window.
a. Name: Specify a unique name for your service instance. If you specify a name
that already exists, the system displays an error and the instance is not created.
b. Region: Lists all applicable data regions for the selected domain. This field is
displayed only if supported by the service type. Select a data region from the
list.
Note:
Only those plans that you purchased and whose resources are yet to be
allocated are displayed in the list. If an instance is created using a plan, then it
no longer appears in the list. For example, if you purchase 1 Enterprise and 2
Standard plans, then all of them appear in the Plan list. If you create an
instance using the Enterprise plan, then only the Standard plans appear in the
list.
d. Product: If prompted, select the product from the list. The service-specific
attributes that are displayed depend on the product you select. This option is
read-only during instance modification. Products displayed in the list
correspond to the resources you’ve purchased for service entitlements.
7. In the Confirmation page, review the details you entered and click Create Service
Instance.
Note:
When creating an instance, you can’t specify more resources than what you
purchased. When updating an instance, you can’t change a plan but you can
specify additional resources if available.
A new instance is created and the Service Instances page is displayed, which lists all
the instances created for the selected service. Instances are listed in the descending
order, by date. You can add more instances if required by clicking the Create Service
Instance button on top of the page. If supported by the service type, you can click the
instance name (for active instances) or the Service Console link to access the service
console (if available). Or, you can click the Open Admin Console link (if available) to
access the service administration console. You can cancel the instance creation when
an instance is in the initialized state if supported by the service type. See Managing
Service Instances in Managing and Monitoring Oracle Cloud.
Managing a specific Service administrators and identity domain Managing Your Oracle Cloud Service
service instance administrators use My Services to monitor Managing Your Metered Oracle
utilization, view service details, and access Cloud Services
the control panel and associated tools for
the Oracle Cloud service instance.
Use the My Services application to change your password and password challenge
questions.
Topics:
• If you are using a Traditional Cloud Account, then see Changing Your Traditional
Cloud Account Password.
• If you are using a Cloud Account with IDCS, then see Changing Password for
Your Cloud Account with IDCS.
To unlock or reset user passwords, see Resetting User Passwords in Managing and
Monitoring Oracle Cloud.
Note:
Passwords are valid only for 120 days. You must change your password
within the period to continue using Oracle Cloud services.
2. Enter your current password in the Old Password field. You can enter up to 128
characters.
For password requirements, click Password Policy to expand the section and view
the details.
5. Click Submit.
If updating your password failed, then the system displays an error message at the top
of the page. Some common errors are:
• The value you entered in the Confirm New Password field doesn’t match the
value you entered in the New Password field.
2. Scroll down the page to view the Change Challenge Questions section.
4. Select a question from the list, and then enter your answer in the associated field.
Repeat this procedure for the second and third questions. Be sure to select three
different questions and provide three unique answers.
• My Oracle Services
• My Profile Page
My Oracle Services
The My Oracle Services page is displayed as a default when you open My Home. Use
the My Oracle Services page to view and access the service consoles that you’ve access
to.
By default, service consoles in the domain that you logged into are displayed. You can
select another identity domain to view all the service consoles in that domain from the
Scope menu. You can also search for a specific identity domain by entering a few
characters in the search box in the Scope menu. The system suggests possible matches
and the list is refined to display only those, from which you can select the required
domain.
The following table describes the key elements shown on the My Oracle Services page.
Element Description
Data Center Displays the data center name and the time zone
information for a specific identity domain.
User Badge Icons A console with a user badge denotes one of the
following:
•
Note:
With Oracle Public Cloud services, individual service listings display the
service name, such as Oracle Storage Cloud Service, and a link to access the
service console.
This section lists the frequently asked questions (FAQ) related to Oracle Cloud Portal.
Topics:
• Where can I get a list of the available trial Oracle Cloud services?
• When does my 30-day trial period for an Oracle Cloud service begin?
• Can I use any email address to sign up for a trial subscription to an Oracle Cloud
service?
• My 30-day free trial period for a service is over. Can I get an extension?
• I purchased a subscription to Oracle Java Cloud service, and I want to activate the
service. Why is the Activate button disabled in My Account?
• How can I contact Oracle to get help on the Oracle Cloud services?
Where can I get a list of the available trial Oracle Cloud services?
For a list of Oracle Cloud services that are available on trial, use the following link:
https://cloud.oracle.com/tryit
Can I use any email address to sign up for a trial subscription to an Oracle
Cloud service?
Before you can request a trial subscription or purchase a subscription to an Oracle
Cloud service, you must have an Oracle.com account.
We prefer that you use a valid business email address as the user name for your
Oracle.com account. Your Oracle.com account gives you access to a variety of online
applications and resources such as Oracle Store and My Oracle Support.
See Getting an Oracle.com Account.
My 30-day free trial period for a service is over. Can I get an extension?
You can request a one-time 30-day extension for your trial subscriptions.
• From the Welcome email that we sent you when your subscribed services were
ready for use.
1. Go to http://cloud.oracle.com.
3. Sign in to My Account.
How can I contact Oracle to get help on the Oracle Cloud services?
You can get help on the Oracle Cloud services by:
• Chatting online with an Oracle support representative: To start a live online chat
with an Oracle Support representative, click at the right edge of any Oracle
Cloud page. Enter your questions and get immediate assistance from a support
representative.
• Contacting Oracle over phone: To contact Oracle, click located on any Oracle
Cloud page. This displays a toggle window with the contact information.
See Contacting Oracle Support.
When you activate your service, refer to this table. This table provides information on
the Assign Service Details page.
Language Select the default language for all the administrators for the Oracle Cloud
Account for which the current order is being provisioned.
This is useful if you’re activating an order for a customer whose primary
language is not English.
Based on your selection, the Welcome and Onboarding emails are sent in the
specified language.
Time Zone Select the country and relevant time zone for all the administrators for the
Oracle Cloud Account for which the current order is being provisioned.
Account Administrator Displays the user name, first name, and last name of the person designated as
the account administrator at time of ordering the service. If the account
administrator and the person who activated the order are the same person,
then these fields are read-only.
Identity Domain Name You can create a new identity domain for this service or select an existing
domain. You can also select a domain, which contains metered Oracle Cloud
services, when activating a nonmetered Oracle Cloud service.
Enter a name for the identity domain to which this service belongs.
Note: To activate your service in any of the existing domains, you must be an
account administrator to at least one of the subscriptions in the selected
identity domain. If not, the identity domain will not be displayed for selection.
If you create a new identity domain, but you enter the name of an existing
identity domain in the Identity Domain field, then you'll get an error message
when you try to go to the next step in the workflow.
When you order Oracle Platform as a Service (Oracle PaaS) or Oracle Software
as a Service (Oracle SaaS), and an application such as Oracle Customer
Relationship Management Cloud Service (Oracle CRM) together, it is
recommended that you activate Oracle SaaS first and then use the same
identity domain for extending Oracle CRM in that domain.
Identity domain names must be unique across all Oracle Cloud services.
Note: When activating a service type that requires Software as a Service (SaaS),
it’s good practice to select an identity domain that already contains an Oracle
Software as a Service offering. If not, the system warns you that the domain
you selected does not contain a SaaS offering but allows you to continue.
However, you can’t change the identity domain after the service is activated.
Identity Domain Administrator Enter information, such as email address, user name, first name, and last name,
for the person who will be the administrator for the domain. Administrator
User Name is a required field, and it accepts spaces in between characters.
Administrator User Name also supports multibyte characters.
To make this person the administrator of the service and the identity domain,
select the Make this person the service administrator also? check box.
Service Administrator If you didn’t select the Make this person the service administrator also? check
box in the Identity Domain Administrator section, then enter information
about the person who will be responsible for managing and monitoring service
operations (the administrator for the service). You can enter spaces between
characters in the User Name field for the service administrator. User Name is a
required field and it supports multibyte characters. The User Name field
allows up to 80 characters.
The service administrator can be the same person as the identity domain
administrator.
Every service must have a service administrator. You can use the same
information as an existing service administrator if you want one service
administrator to manage multiple services.
For some Oracle Cloud services, such as Oracle Database Cloud Service and
Oracle Java Cloud Service, the identity domain can have more than one
service. By default, the service administrator is also the identity domain
administrator. However, you can designate a different user to be the identity
domain administrator.
For Oracle Applications Cloud services, there is only one service per identity
domain. Therefore, for these services, the designated administrator performs
the functions of both the service administrator and the identity domain
administrator.
If an identity domain has an existing Oracle Applications Cloud service, such
as Oracle Sales Cloud, and any other Platform as a Service offering, such as
Oracle Java Cloud Service - SaaS Extension, and they are added to the same
identity domain, then multiple service administrators can handle the different
services.
Additional Details This section is displayed for some services that may have custom attributes,
depending on the service configuration settings or the purchased plan. Provide
the details as required.
The following table describes the service limits for different resources.
Suite 8 OCPUs
Half Rack 0
Full Rack 0