Tqmjustin 151214062918
Tqmjustin 151214062918
Tqmjustin 151214062918
Presented by:
Justin K joy
First year M.Pharm Analysis
St.James collage of pharmaceutical sciences.
Contents
• Introduction.
• Concepts of tqm.
• Benefits of tqm.
• Characteristics of tqm.
• Key elements of tqm.
• Tqm in pharma industry.
• Advantages.
• Disadvantages.
• Conclusion.
• References.
• Improve continuously.
4. Improve continuously.
Employee involvement
Continuous improvement
• Front line employees are likely to have the closest contact with
external customers and thus can make the most valuable
contribution to quality.
Improvement – 5 ways:
reduce resources, reduce errors, meet expectations of
downstream customers, make process safer, make process
more satisfying to the person doing
Continuous
Objective Improvement
• Improved quality.
• Employee participation.
• Team work.
• Working relationships.
• Customer satisfaction.
• Employee satisfaction.
• Productivity.
• Communication.
• Profitability.
• Market share.
• Lower cost.