Epicor Eclipse Johnstone Ware Group Ens
Epicor Eclipse Johnstone Ware Group Ens
Epicor Eclipse Johnstone Ware Group Ens
Company Facts
• Location: Jacksonville, FL
• Industry: HVAC/R
• Number of Employees: 250
• Web site: www.johnstonewaregroup.com
Challenges
The largest distributor in the 118-member/380-store national Johnstone Supply
• Support the growth of a Southeast regional
Cooperative, The Ware Group is the leading HVAC/R wholesaler in north and central
Johnstone Supply distributor by improving
Florida. Headquartered in Jacksonville, The Ware Group’s 250 employees serve a
efficiencies, communication, and
customer base of residential, commercial, and refrigeration contractors, as well as
customer service.
institutional accounts, across 18 branches in Florida and South Carolina.
Solution According to Don Livingston, Vice President of Finance, IT, and HR, The Ware Group
• Epicor Eclipse with Wireless Warehouse has experienced “fantastic growth” since its founding in 1981. In part, this can be
Management System attributed to the distributor’s forward-looking use of the Epicor Eclipse enterprise
resource planning (ERP) system. When Livingston joined The Ware Group in 2008,
Benefits the company had just installed the solution and needed him to drive it. “We have
• Company doubled sales volume over the past doubled in size over the past eight years, and sales revenue and profit per employee
8 years are up by 70 percent with Eclipse,” he states. “The solution allowed employees to
• 99.99% inventory accuracy change roles, and gave them the ability to provide higher quality information at a
• Sales revenue and profit per employee are faster rate and process more sales orders that are highly accurate.”
70% higher
In addition, inventory accuracy is much better than with their previous ERP system.
“Even with $25 million in inventory, we pride ourselves on 99.99 percent inventory
accuracy,” says Livingston. “That is phenomenal.”
Success Story – The Ware Group
Corporate Office Latin America and Caribbean Europe, Middle East and Africa Asia Australia and New Zealand
804 Las Cimas Parkway Blvd. Antonio L. Rodriguez #1882 Int. 104 No. 1 The Arena 238A Thomson Road #23-06 Suite 2 Level 8,
Austin, TX 78746 Plaza Central, Col. Santa Maria Downshire Way Novena Square Tower A 100 Pacific Highway
USA Monterrey, Nuevo Leon, CP 64650 Bracknell, Berkshire RG12 1PU Singapore 307684 North Sydney, NSW 2060
Toll Free: +1.888.448.2636 Mexico United Kingdom Singapore Australia
Direct: +1.512.328.2300 Phone: +52.81.1551.7100 Phone: +44.1344.468468 Phone: +65.6333.8121 Phone: +61.2.9927.6200
Fax: +1.512.278.5590 Fax: +52.81.1551.7117 Fax: +44.1344.468010 Fax: +65.6333.8131 Fax: +61.2.9927.6298
The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically
disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and
functional content expressed herein are believed to be accurate as of its date of publication, July 2015. The results represented in this testimonial may be unique to the particular user as each user’s experience will vary. The usage of any Epicor software
shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this
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