Evolution of Consumer Movement
Evolution of Consumer Movement
Evolution of Consumer Movement
CONSUMER
2. EVOLUTION OF CONSUMER MOVEMENT
3. RIGHTS OF THE CONSUMER
RIGHT TO SAFETY
RIGHT TO BE INFORMED
RIGHT TO CHOOSE
RIGHT TO BE HEARD
RIGHT TO SEEK REDRESSAL
RIGHT TO CONSUMER EDUCATION
4. DUTIES OF A CONSUMER
5. PROBLEMS OF THE CONSUMER
6. HOW TO SEEK JUSTICE
7. CASE 1
8. CASE 2
9. BIBLIOGRAPHY
INTRODUCTION
CONSUMER
A consumer is a person who uses any product or service. Typically
when business people and economists talk of consumers they are
talking about person as consumer, an aggregated commodity item with
little individuality other than that expressed in the buy/not-buy decision.
However there is a trend in marketing to individualize the concept.
Instead of generating broad demographic profile and psychographic
profiles of market segments, marketers are engaging in personalized
marketing, permission marketing, and mass customization.
RIGHT TO SAFETY
RIGHT TO BE INFORMED
RIGHT TO CHOOSE
RIGHT TO BE HEARD
RIGHT TO SEEK REDRESSAL
RIGHT TO CONSUMER EDUCATION
RIGHT TO SAFETY
Means right to be protected against the marketing of goods and
services, which are hazardous to life and property. The purchased
goods and services availed of should not only meet their immediate
needs, but also fulfill long term interests.
RIGHT TO BE INFORMED
Means right to be informed about the quality, quantity, potency,
purity, standard and price of goods so as to protect the consumer
against unfair trade practices.
RIGHT TO CHOOSE
Means right to be assured, wherever possible of access to variety
of goods and services at competitive price. In case of monopolies, it
means right to be assured of satisfactory quality and service at a
fair price. It also includes right to basic goods and services. This is
because unrestricted right of the minority to choose can mean a
denial for the majority of its fair share.
RIGHT TO BE HEARD
Means that consumer's interests will receive due consideration at
appropriate forums. It also includes right to be represented in
various forums formed to consider the consumer's welfare.
That the aggrieved from the order of the District Forum, the Railway
filed an appeal before the State Commission.
CONCLUSION
The State Commission held that this clearly shows that there was
deficiency in service on the part of the Railway and the service rendered
to the passenger, which resulted to mental and physical harassment to
the complainant. The Hon’ble State Commission confirmed the
judgment of the District Forum with some modification and the appeal is
dismissed.
CASE 2
AIR FRANCE
Vs
Ms. SONALI ARORA and ANOTHER
Aggrieved from the order passed by the District Forum, the complainant
filed an appeal before the State Commission, Punjab. The Hon’ble State
Commission set aside the impugned order passed by the District Forum
and held that the District Forum has Jurisdiction to entertain the said
complaint as the Complainant had bought the air ticket from the
opposite party 1 who was the local GSA (General Sales Agent) of the
opposite party 2. The Hon’ble State Commission allowed the appeal
and awarded Rs. 50,000/- as compensation and Rs. 50,000/- against
damages.
The Hon’ble National Commission held, that the objection raised by the
Petitioner that the District Forum had no right to entertain the said
complaint and the order passed by the Hon’ble State Commission is
impugned has no merit hence liable to be dismissed. The Hon’ble
National Commission draw to the attention that the World Ways Travels
(P) Ltd., Jalandhar is the General Sales Agent (GSA) of the Air France
Limited. Even the revision petition also discloses the fact that the
company is located at Jalandhar as the name of the respondent
mentioned in the petition is Air France World Ways Travels (P) Ltd.
Therefore the part of the cause of action arose at Jalandhar.
CONCLUSION
The Hon’ble National Commission also held that the complainant had
bought the air tickets from the Airline’s local GSA and not allowing her to
carry the handbags contained valuable goods and photographs inside
the flight amounted to deficiency in service on part of the Airlines.
That the petitioner also raised the objection in respect of the claim filed
by the complainant before the District Forum was more than what the
complainant has asked in the legal notice issued by the advocate of the
complainant. The Hon’ble National Commission held that there is no
legal bar in claiming higher compensation than the amount mentioned in
the Legal notice.
BIBLIOGRAPHY
LIBRARY
Lajpat Bhawan (Lajpat Nagar)
WEB SITES
www.consumeronline.org/guest/Courts/Courtlist.asp
www.icrpc.org/icrpc.org.courtaddress.htm
citizencentre.virtualpune.com/html/consumer_rights.shtm
www.consumer.org.in
ENCYCLOPEDIA
Encarta Encyclopedia
Wikipedia online Encylopedia
Brittanica Encyclopedia
BOOKS
Text book Social Science (NCERT)