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    Toyota Motors: The King of Total Quality Management 26/04/2013 by D. B

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    Ella Louella Lavador
    Toyota Motors has significantly contributed to the development of Total Quality Management (TQM). It is renowned for its lean production system and directly addresses TQM more than any other company in the Fortune Global 500. Toyota introduced Statistical Quality Control in 1949 and received various quality awards. At the core of Toyota's success are concepts like "customer first", continuous improvement (kaizen), and employee participation. These concepts led to higher quality products and improvement across the organization.

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    Toyota Motors: The King of Total Quality Management 26/04/2013 by D. B

    Uploaded by

    Ella Louella Lavador
    235 views2 pages
    Toyota Motors has significantly contributed to the development of Total Quality Management (TQM). It is renowned for its lean production system and directly addresses TQM more than any other company in the Fortune Global 500. Toyota introduced Statistical Quality Control in 1949 and received various quality awards. At the core of Toyota's success are concepts like "customer first", continuous improvement (kaizen), and employee participation. These concepts led to higher quality products and improvement across the organization.

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    Operations management

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    OpMan2

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    Toyota Motors has significantly contributed to the development of Total Quality Management (TQM). It is renowned for its lean production system and directly addresses TQM more than any other company in the Fortune Global 500. Toyota introduced Statistical Quality Control in 1949 and received various quality awards. At the core of Toyota's success are concepts like "customer first", continuous improvement (kaizen), and employee participation. These concepts led to higher quality products and improvement across the organization.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    235 views2 pages

    Toyota Motors: The King of Total Quality Management 26/04/2013 by D. B

    Uploaded by

    Ella Louella Lavador
    Toyota Motors has significantly contributed to the development of Total Quality Management (TQM). It is renowned for its lean production system and directly addresses TQM more than any other company in the Fortune Global 500. Toyota introduced Statistical Quality Control in 1949 and received various quality awards. At the core of Toyota's success are concepts like "customer first", continuous improvement (kaizen), and employee participation. These concepts led to higher quality products and improvement across the organization.

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    © All Rights Reserved
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    of 2

    Ella Louella T.

    Lavador
    BSA 2 - A23
    Operations Management and TQM

    Toyota Motors: The King of Total Quality Management


    26/04/2013 by D. B.

    Total Quality Management (TQM) would not be what it is today without Toyota Motors.

    Renowned for its lean production system, Toyota Motors is the tenth most important company
    in the world according to Fortune Global 500 and one of the only companies on the list to
    directly address TQM.

    Graphs, extensive timelines and reports line the company’s website to address the evolution of
    TQM and Quality Control (QC) throughout its 75-year history.

    Toyota Motors Co., Ltd. has received various prestigious awards for quality management,
    including the Deming Application Prize in 1965 and the Japan Quality Control Award in 1970.

    For Toyota, TQM is based on the concept of “customer first”, kaizen meaning continuous
    improvement and “total participation” which means the involvement and input of all
    employees. In 1951, Toyota launched the Creative Idea Suggestion System to support and
    encourage employees in making effective contributions to the company’s development. Toyota
    introduced Statistical Quality Control (SQC) in 1949. The company also makes great efforts to
    give back with community-based projects and environmental initiatives.

    These concepts are at the core of Toyota’s Production System (TPS), and have led to higher
    quality of products and work, and improvement in all aspects of the organization, from
    individuals to services.

    History of TQM at Toyota

    Understanding the magnitude of the company’s contribution to overall total quality


    management is a great feat. First of all, one must look back at history.

    The Industrial Revolution marked a turning-point in the manufacturing industry with the
    introduction of assembly-lines and mass production. It marked a time of innovation and Japan
    wanted to compete – so it “put the call out for inventors”. Another turning-point in TQM was
    during the Second World War. Weapon-manufacturing, especially in the U.S., required the
    optimization of manufacturing machinery, goods and statistical methods to keep track of
    production. Although the U.S. took part in the development of Quality Control methods,
    industrial engineers and statisticians who wanted to implement new techniques were often
    overlooked because Quality was associated with a greater effort and restrictive regulations.

    Japan’s economy was in need of total economic rebuilding, so they invited Statisticians and
    Quality Managers such as Edward Deming and Malcolm Badridge to help reshape the economy.
    Toyota was one of the first to implement Quality Control in the 1940’s and 1950’s. Toyota’s
    current method known as Toyota’s Production System, aka “lean production”, owes itself to the
    work of Edward Deming and is today a reference point for Quality Management worldwide.
    Along with core principles such as “Customer First” and “kaizen”, Toyota boasts many
    management tools such as its 8 Step Practical Problem Solving method, PDCA, A3 Reporting
    and 5S.

    The Toyota Way

    The company established The Toyota Way, a set of business principles, in 2001. It is based on
    kaizen — continuous improvement — and strives to eliminate waste and overproduction, as
    well as to create a bureaucratic system where any employee can suggest a change where they
    see fit. There is a high value on human participation. There is constant encouragement for
    further innovation, consensus and ideas for improvement. The Toyota Way also focuses on long-
    term improvements rather than short-term. The two main pillars of the Toyota Way are
    ‘Customer First’ and ‘Respect for people’.

    Reference:

    http://blog.bid-org.com/toyota-motors-the-king-of-total-quality-management/

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