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    Afroz: Good Working Experience On Different Modules of Servicenow

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    Kavitha
    Afroz is seeking a professional position utilizing his 4+ years of experience in IT service management solutions and the ServiceNow platform. He has expertise in consultation, implementation, design, development, and scripting for ServiceNow modules including incident management, change management, and knowledge management. His most recent role was as a ServiceNow Developer for Biogen where he customized their ServiceNow instance, developed applications, and integrated various third party systems.

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    Afroz: Good Working Experience On Different Modules of Servicenow

    Uploaded by

    Kavitha
    152 views4 pages
    Afroz is seeking a professional position utilizing his 4+ years of experience in IT service management solutions and the ServiceNow platform. He has expertise in consultation, implementation, design, development, and scripting for ServiceNow modules including incident management, change management, and knowledge management. His most recent role was as a ServiceNow Developer for Biogen where he customized their ServiceNow instance, developed applications, and integrated various third party systems.

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    Afroz Servicenow

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    Afroz is seeking a professional position utilizing his 4+ years of experience in IT service management solutions and the ServiceNow platform. He has expertise in consultation, implementation, design, development, and scripting for ServiceNow modules including incident management, change management, and knowledge management. His most recent role was as a ServiceNow Developer for Biogen where he customized their ServiceNow instance, developed applications, and integrated various third party systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    152 views4 pages

    Afroz: Good Working Experience On Different Modules of Servicenow

    Uploaded by

    Kavitha
    Afroz is seeking a professional position utilizing his 4+ years of experience in IT service management solutions and the ServiceNow platform. He has expertise in consultation, implementation, design, development, and scripting for ServiceNow modules including incident management, change management, and knowledge management. His most recent role was as a ServiceNow Developer for Biogen where he customized their ServiceNow instance, developed applications, and integrated various third party systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4
    At a glance
    Powered by AI
    Afroz has over 4 years of experience in providing ITIL and IT Service Management Solutions using the ServiceNow platform. They have experience in implementing various ServiceNow modules like Service Catalog, Incident Management, Knowledge Management, and Change Management.

    Afroz has worked as a ServiceNow Developer at HCL Technologies since 2018 and previously worked as an Associate Software Engineer at IMR Softech from 2014 to 2018.

    Afroz has primary skills in ServiceNow development and implementation. They also have skills in scripting languages like JavaScript, AJAX, and Jelly. Additionally, they have experience with languages like Java and tools like NetBeans and Eclipse.

    Afroz

    Email :[email protected]
    Mobile: +91-8147598194

    Career Objectives:
    I am seeking a professional platform, with a strong desire to put in my inherent skills, to obtain a position in
    a strong, forward-thinking, progressive company where I can fully utilize my knowledge and experience.

    PROFESSIONAL SUMMARY:
     An ambitious and optimistic Engineer with over 4 years of hands on experience in the IT industry involved in
    providing ITIL and IT Service Management Solutions in IT Infrastructure with the ITSM suite (Service-Now).
     Good working experience on different modules of ServiceNow.
     Problem solving and troubleshooting skills, leadership qualities, analytical, organizational, with ability to co-
    ordinate activities and interact with end users in a fast paced team environment and ensure delivery within
    time frame.
    ServiceNow Experience:
     Consultation, Implementation, design and development.
     Experience in implementing end-to-end Service Catalog, Incident Management, Knowledge Management,
    Change Management.
     Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script
    Includes, Access Control, Web Services etc...
     Experience working with JavaScript and Angular JS scripting used in ServiceNow.
     Integrated ServiceNow third party with Amazon Alexa, Google Assistance.
     Experience on creation of catalog items, email notifications, record producers.
     Working on creation and customization of complex workflows and custom workflow activities.
     Worked with transform maps, data sources and different transform scripts for data loads and management.

    Education Qualifications:

    ➢ Bachelor of Engineering (2014) from Visvesvaraya Technological University (VTU).

    Certificates:

    ➢ CSA(ServiceNow Certified System Admin(171017996)).

    IT Work Experience:

    Current Organization HCL Technologies.


    Total Experience ‘AUG -2018’- Till Now.
    Designation ServiceNow Developer(Specialist) .

    Page 1 of 4
    Previous Organization IMR Softech.
    Total Experience ‘Nov - 2014’- ‘July - 2018’.
    Designation Associate Software Engineer.

    Technical Skills:

    Primary skill : ServiceNow(ITSM) Development & Implementation


    Scripting : JavaScript, AJAX, Jelly scripting.
    Languages : Java, J2ee.
    Tools : Net Beans, Eclipse, ServiceNow.
    Database : Oracle, MY SQL.
    Technologies : Web - s er v ic e s (RE S T, SO A P) .

    Project: ServiceNow- Biogen devops.


    Role: ServiceNow Developer.
    Duration: Aug’2019’- Present.

    Biogen Inc. is an American multinational biotechnology company based in Cambridge, Massachusetts, specializing in the
    discovery, development, and delivery of therapies for the treatment of neurodegenerative, hematologic, and
    autoimmune diseases to customers worldwide.

    Responsibilities:

     Customized and managed Service Now Instance to support ITSM operations.


     Develops HR-Model, Finance and Learning (scoped application).
     Creating Client/Server Scripts, UI Actions/Policies, Script Include, Business/Security Rules.
     Defining and implementing service-level agreements (SLAs), notifications, alerts and reports.
     HR-Workday and Flexnet integration.
     Creating work flow activities and approvals.
     Third party integration by using web service.
     Have basic understanding in domain separation.
     Moving data in and out of an instance using import sets and transform maps, web- services.
     Email configuration for Inbound & Outbound actions.
     Good understanding in Service Portal.

    Project: ServiceNow-Compose Integration.


    Role: ServiceNow Developer.
    Duration: Jun’2016’- June’2018’.

    Compose is a unit of Canopy Engineering and is in the business of providing cloud solutions is the customer availing
    these services and the front end tool being used for solution is ServiceNow.

    Responsibilities:
    Page 2 of 4
     Customized and managed Service Now Instance to support ITSM operations.
     ITIL Foundation V3 – have got all conceptual knowledge of ITIL required for ITSM operations.
     Develops new application from beginning to end and EOS integration.
     Creating Client/Server Scripts, UI Actions/Policies, Script Include, Business/Security Rules.
     Managing Access Control using Access Control Lists for Creating, Writing, Reading and Deleting actions.
     Defining and implementing service-level agreements (SLAs), notifications, alerts and reports.
     Adding and administering users, groups and roles.
     Creating work flow activities and approvals.
     Third party integration(CSAM) by using web service.
     Have good understanding in domain separation.
     Moving data in and out of an instance using import sets and transform maps.
     Email configuration for Inbound & Outbound actions.
     Basic understanding in Service Portal.

    Project: US-ES.
    Role: ServiceNow Developer.
    Tool: Service-now.
    Duration: March ’2015’–May’2016’.

    Responsibilities:
     Service-Now implementation and development.
     Working with and functional requirements within ServiceNow for CMS, Request Management, Incident,
    Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.
     Facilitating rollout of new applications and modules.
     Application UI Configuration.
     Scripting and advanced conditioning.
     Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions,
    UI Pages, Script Includes, and Access Control Lists.
     Service Catalog and Request Workflow Design and Configuration.
     Designing the Content Management System for Various system which involved layout, UI pages, CSS and
    service catalog work.
     Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
     Working on Report, dashboard designing.

    Personal details:

    Name: Afroz.
    Father Name: Lalesab.
    Address: Afroz s/o Lalesab Krishnanpur TQ:Shorapur DR:Yadgir(Karnataka)
    Languages: Kannada,English,Hindi,Telgu.

    Declaration:

    I hereby declare that the details given above are true to the best of my knowledge.

    Page 3 of 4
    Date:
    Place: AFROZ

    Page 4 of 4

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