Sales Policy

2.
14 Sales Policy
General
Gugo Incorporated will only sell its product in wholesale to authorized leading superstores,
convenience stores, and supermarkets. The sales will be COD or prepaid by buyer depending on
the agreement between the company and the retailer. Down payments are subject for approval
and the remaining balance will be paid within 30 days from receipt of products. Down
payments if approved, should be at least 1/3 of the amount to be paid. This will cover the
expenses generated during delivery and third-party transactions during the processing of
product. Credit sales will be out of the option since this will be a start-up company that will
need to build up capital. The products could be picked-up on the company warehouse or to be
delivered.
Minimum number of Orders
The minimum number of orders will be 3 boxes for each variant of shampoo bar size. Any
orders of less than 3 boxes for each variant will be charged for the worth of 3 boxes.
Prices
There will be suggested retail prices that are subject to change without notice. Orders will be
invoiced at the prices and discounts that is in effect during the starting day of delivery. Prices do
not include taxes or other surcharges.
Delivery
The ordered goods will be delivered 3 to 5 working days from the date that the order was
approved. Delivery estimates are made in good faith, but delay will be inevitable due to
government restrictions, weather conditions, nationwide strikes, or other causes beyond the
company’s control.
Returned Merchandise
The retailer should have inspected the goods for any defects or damage upon delivery. The
items delivered will be non-refundable and would only be replaced if the good/s was/were
proven to be defective upon delivery of product to the retailer. The inspection of product
would already be processed before the items are delivered but due to delivery variables, items
might be subjected to mechanical forces or conditions that could affect the disposition of the
product. Any customer complaints would be welcomed if they have sufficient proof of the
product’s deficiency. Valid complaints would be about the product quality, and expired item
upon delivery to the retailer. There are instructions provided on the label on how to file for a
complaint. The company will personally deliver any replacements to your home to show our
commitment to our customers. Response time should be one week from the time the
complaint letter or complaint was received to allow deliberation and investigation. Any
replacements will be delivered within 3 to 5 business days not considering uncontrollable
circumstances like change in weather condition or government stoppages.
Claims of shortage
Claims cannot be valid if the retailer has accepted the goods and the purchase receipt with
signature of the claimer without inspecting the delivered items. The delivered items will be
given to the retailer despite missing orders. If there is a shortage in the delivered goods, the
retailer has the responsibility to not sign the purchase receipt so that the company will be able
to deliver the missing order. A certificate of missing order will be given to the retailer and will
be presented when the missing orders are delivered.
Order Procedure
The retailer will submit a purchase order through mailing, email, or through online order
containing all pertinent information about the order specifics. The whole order procedure will
be handled by the finance department and will communicate with the retailer regarding the
status of the request. Once the request orders are validated and confirmed that the order will
be made, payment mode will be agreed upon by the company and the buyer and this payment
agreement will mean no cancellation of order. The whole process will be monitored and
recorded for legal purposes. The transaction will be filed electronically on the company’s
database as a proof that the transaction was done. The company sends a confirmation through
call, email, and mail, that the order will be accommodated. Once the payment agreement is set,
the company will deliver the necessary goods together with the purchase receipt as
requirement. Three copies of the purchase receipt will be generated, one for the buyer, one for
the seller, and one for documentation purposes.
Product Changes
Gugo incorporated reserves the right to redesign, alter, or modify its products at any time,
without notice. Any catalog, design material, price sheets, and/or other written material are
subject to withdrawal or change at any time without prior notice.
Code of behavior towards customers
The company with utmost respect will in good faith deliver the quality shown in the product
labels and commit to the realization of customer’s satisfaction with the product. The company
will strive for excellence and adherence to the company’s goal of satisfying customers
consistently. The company will be willing to innovate for the sake of delivering excellent quality
products that will provide customer satisfaction. The company will be truthful in its claims and
truthful in providing products that would benefit and guarantee the safety of the consumers.

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2.

Minimum number of Orders

not include taxes or other surcharges.

replacements will be delivered within 3 to 5 business days not considering uncontrollable

circumstances like change in weather condition or government stoppages.

be presented when the missing orders are delivered.

the seller, and one for documentation purposes.

subject to withdrawal or change at any time without prior notice.

Code of behavior towards customers

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