MOST IMPORTANT TERMS AND CONDITIONS

Please visit www.rblbank.com for updated Most Important Terms & Conditions
The “Most Important Terms and Conditions” (“MITC”) and all information
herein is applicable to all Credit Cards issued by RBL Bank Limited
(“RBL Bank”) The MITC are subject to change at the discretion of the
Bank and in accordance with laws as applicable from time to time.
(A) FEES AND CHARGES
(i) Annual fees and Supplementary Card fees payable by the
Cardmember
RBL Bank Cards:
RBL Bank Card Variant
Annual Fee Annual Fee (2nd year onwards)
(1st year)
RBL Bank Practo Plus Credit Card Rs. 2,000/- Rs. 2,000/-
Insignia Credit Card (by Invitation only) NIL NIL
Icon Credit Card Rs. 5,000/- Rs. 5,000/-
Blockbuster Card Rs. 3,000/- Rs. 3,000/-
Platinum Maxima Rs. 2,000/- Rs. 2,000/-
Platinum Delight Upto Rs. 1,000/- Rs.1,000/- (waived of on spends of
Rs.150,000/- or more)
Movies and More Cards Rs. 1,000/- Rs.1,000/- (waived of on spends of
Rs.150,000/- or more)
Titanium Delight Upto Rs.750/- Rs.750/- (waived off on spends of
Rs.100,000/- or more)
Cookies Rs. 500/- Rs. 500/-
Paisa On Demand Credit Line/ Rs. 500/- Rs. 500/- (waived off on spends of
RBL Bank MoCash/RBL Bank vCard Rs. 1,00,000 or more)
Shoprite Upto Rs. 500/- Rs. 500/- (waived off on spends of
Rs. 1,00,000 or more)
RBL Bank Fun+ Card Rs.499/- Rs.499/- (waived off on spends of
Rs.150,000/- or more)
ETMoney LoanPass/PayEd card NIL Rs. 499/- (waived off on spends
of Rs. 1,00,000/- or more)
Other RBL Bank Platinum Credit Cards Up to Rs.4,000/- Up to Rs.4,000/-
Other RBL Bank Titanium Credit Cards Up to Rs.2,000/- Up to Rs.2,000/-
*Annual Fee (1st year) will be charged in the first credit card statement

MoneyTap:
Card Variant Line Setup Fee Annual Fee (Second year onwards)
MoneyTap Card Rs. 499/- Rs. 499/- (waived off on spends of
Rs. 1 lakh or more in previous year)
MoneyTap Black Card Rs. 3000/- Rs. 3000/-

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(ii) The annual fees applicable on various Credit Card(s) issued by
RBL Bank may vary from Cardmember to Cardmember, and from
particular description of Credit Card to Credit Card. The applicable
fees shall be as communicated to the Cardmember at the time of
applying for the Credit Card and/or at the time of issuance of the
said Credit Card. Further, such fees, as applicable, are directly
charged to the Cardmember’s Account and are indicated on the
Card Statement accordingly.
Please refer to the Cardmember Agreement for detailed terms of
spend linked reversal of Membership Fee.
Other Fees and Charges
Add-on Card Fees NIL
Card Replacement NIL
Duplicate Statement Fee NIL
Foreign Currency Transactions Mark up of 3.50% of the transaction
amount
Cash Payment at RBL Bank Branches 250/-
Surcharge on Purchase / Cancellation of IRCTC Service Charges + Payment
Railway Tickets Gateway transaction charges (up to 1.8%
of ticket amount + IRCTC service charges).
Refer IRCTC website for details
Fuel Transaction Charge for transactions 1% surcharge on fuel transaction value or
made at petrol pumps in India to purchase fuel Rs.10/- whichever is higher
Overlimit Penalty- Overlimit Penalty is levied Rs. 600/-
in case the outstanding on the card account
exceeds the total current limit
Goods and Services Tax A standard rate of 18% will be charged

Important information for foreign currency transactions: If a

transaction is made in currency other than Indian Rupees, that transaction
will be converted into Indian Rupees. The conversion will take place on
the day the transaction is settled with RBL Bank, which may not be
the same date on which the transaction was made. If a transaction
is carried out in currency other than US Dollar, the conversion will be
made through US Dollars, by first converting the charged amount to US
dollars and then converting the US Dollar amount into Indian Rupees at
Mastercard defined conversion rate on the settlement date.
Please note that all conversion of foreign currency transactions shall
further attract Currency Conversion Factor assessment (currently
3.50%) on such transactions.
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(iii) Cash advance fees
Cash Withdrawal Charges 2.5% of the cash amount withdrawn (Minimum Rs. 300/-)

The Cardmember can use the Credit Card to withdraw cash from any
ATMs in India and/ or overseas in accordance with the compatibility of
the Credit Card at the said ATM(s).
The transaction fee is subject to change at the sole discretion of RBL
Bank. Further, all cash withdrawal transactions shall also carry a
Finance Charge (as provided below) from the date of withdrawal until
the date of full and final payment.
(iv) Interest Free Period
The interest free credit period can range between 20 to 50 days subject
to scheme applicable on the specific Credit Card. However, such credit
period is not applicable, if the previous month’s balance has not been
cleared in full or if the Cardmember has withdrawn cash from an ATM.
Illustration: RBL Bank Credit card’s statement date is 20/01/2019,
and the payment due date is 09/02/2019, which is 20 days from the
statement date (date on which payment is made). The 20 days period
is called interest free credit period.
(v) Finance charges for both revolving credit and cash advances
Overdue Interest on extended Credit on all 3.5% per month or 42% per annum
credit cards except as below*
Overdue Interest on Secured Credit Cards 2.5% per month or 30% per annum
*Overdue interest on extended Credit on 3.4% per month or 40.80% per annum
Insignia

In an event a Cardmember does not make payment of the total

amount due as per the previous statement by the payment due date.
Finance charges are payable at a monthly percentage rate on all such
transactions till the total amount due is paid in full. Finance charges also
accrue on cash withdrawal at ATMs, from the date of cash withdrawal
until the paymnet is made in full.
Any change in the rate of applicable Finance Charges will be
communicated to Cardmember in their statement at least 30 days prior
to its effective date.
(vi) Interest Charges:
Interest will be charged if the total amount due is not paid by the
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payment due date. Interest will be charged on the total amount due
and on all new transactions (from the transaction date) till such time as
the previous outstanding amounts are paid in full. Interest is calculated
on a daily basis at the end of every day, basis the current outstanding
balance of the Cardmember.
Illustration of Interest Charge calculation: If only part of outstanding
amount is paid by the payment due date. Statement date is 2nd of
every month, the interest calculation will be as illustrated below:
Transactions
Date Transaction Amount
12 Dec 2018 Purchase of Groceries Rs. 6000/-
26 Dec 2018 Purchase of Clothes Rs. 4000/-
02 Jan 2019 Statement Date Total Amount Due: Rs. 10,000/-
Minimum Amount Due: Rs. 500/-
10 Jan 2019 Hotel Transaction Rs. 4000/-
15 Jan 2019 Mobile Bill Payment Rs. 2000/-
22 Jan 2019 Payment Credit Rs. 500/-
02 Feb 2019 Statement Date Total Amount Due: Rs. 16,317.42/-
Minimum Amount Due: Rs. 815.87/-

Interest on the amount due will be charged as below: The annual

interest rate is 42.00% which translates to 3.5% per month. Therefore,
daily Interest = Outstanding amount *(3.5%*12 months)/ 365.
Interest Calculation:
Transaction Amount Period Number of Days Amount
Rs. 6000/- 12 Dec 2018 to 21 Jan 2019 41 Rs. 283.07/-
Rs. 4000/- 26 Dec 2018 to 21 Jan 2019 27 Rs. 124.28/-
Rs. 4000/- 10 Jan 2018 to 02 Feb 2019 24 Rs. 110.47/-
Rs. 2000/- 15 Jan 2018 to 02 Feb 2019 19 Rs. 43.73/-
Rs. 9500/- (remaining 22 Jan 2018 to 02 Feb 2019 12 Rs. 131.18/-
balance after adjusting
payment of Rs. 500/-)
Total Interest charged (Exclusive of taxes) Rs. 692.73
Total Interest charged (Inclusive of taxes) Rs. 817.42*

Thus the total interest charged will be: 817.42 (inclusive of Applicable Taxes)
*GST will be levied at the applicable rate on the interest amount.
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(vii) Late Payment Charges
Late Payment Fee 15% of total amount due (Min Rs.50/- and Max Rs.1,000/-)

Late Payment Fee (“LPF”) is applicable if no payment or a payment less

than the Minimum Amount Due (“MAD”) is paid by the Cardmember on
the due date.
Illustration of Late Payment Fee calculation: Consider the Total
Amount Due (“TAD”) on an account is Rs.3,400/- and the Payment
Due Date is 4th Aug’2019. In case the Cardmember does not pay the
MAD by payment due date, a Late Payment Fee of Rs.510/- will be
levied on the cycle date. LPF is 15% of the TAD i.e. 15%X Rs.3,400/- =
Rs.510/-.

(B) WITHDRAWAL LIMITS

(i) Credit limit
Credit Limit and Cash Withdrawal Limits are the maximum assigned
limits communicated at the time of delivery of the Card and are also
indicated on the monthly statements. Add on Cardmember share the
same limit. In case the Cardmember has availed of any loan within the
total credit limit on the Card, the outstanding loan amount will also be
deducted from the total credit limit.

(ii) Available credit limit

The available Credit Limit at any time is the difference between assigned
total Credit Limit & Utilized limit on the Card at that point of time.

(C) BILLING
(i) Billing Statements
RBL Bank will send at Cardmember’s registered mailing address,
monthly statement with details of payments credited and the transactions
debited to the Cardmember’s account since the last statement date.
In case of any change in Cardmember’s communication address,
Cardmember is advised to contact RBL Bank immediately to ensure all
Credit Card statements are regularly received in time.

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(ii) Minimum Amount Payable
Minimum Amount Due (MAD) is calculated as 5% of Total Amount Due
(subject to minimum of Rs. 200/-), new EMI debits for the month or any
previously unpaid EMI debits+GST+Application Fee. In the event the
Cardmember deposits part of the Total Payment Due or the MAD (not
less than the MAD under any circumstance), the balance outstanding
amount payable shall be carried forward to subsequent Statements.
This amount will attract Finance Charges until the date of full and
final payment. Please note that paying only the Minimum Amount
Due every month will result in the repayment stretching over a
long period with consequent interest payment on Cardmember’s
outstanding balance.
Illustration: If a Cardmember spends Rs. 5000/- and pays exactly
the Minimum Amount Due every month, then it may result in the
repayment stretching over 6 years with consequent interest payment
on the outstanding amount. Therefore, whenever cash flow allows, the
Cardmember should pay back substantially more than just Minimum
Amount
Use RBL Due.
MyCard Mobile App to Stay in Control of your Card

(iii) Method of payment RBL Bank

Shoprite
Credit Card
Limit Control

Payment towards the Card account may be made in any of the following
ON

ways. Switch ON/OFF your Card Enable/Disable International Purchases Set Limit Control on your Card
To create an additional Enable or disable your Card for Set a monthly transaction limit on
a) Through onetime
layer of security on
your Credit Card.
payment:
international purchases and keep
your Card secure.
your Card, as well as on any of
your add-on Cards.

Convenient ways to make payment

Online Card Payment NEFT Payment Using RBL MyCard Using Cheque
• Visit rblbank.com, click on ‘ Login’ Add your RBL Bank Credit Card as Mobile App • Drop your cheque in your
then click on ‘Online Card Payment a payee to initiate NEFT transfer. Initiate payment through nearest RBL Bank Branch
(Quick Bill Pay)’ below ‘ Credit Cards’ Payee Name: Name on the Card RBL MyCard Mobile App. • Alternatively, courier your
OR Payee Account Number: Credit Card cheques to:
• Scan the below provided QR Code for number RBL Bank Limited, Unit: 306 –
quick access: Bank Name: RBL Bank 311, 3rd Floor, JMD Megapolis,
IFSC Code: RATNØCRCARD Sohna Road, Sector - 48,
Branch Location: NOC Goregaon,
Gurgaon - 122 018, Haryana.
Mumbai

Visit rblbank.com for more details on making your Card payments.

Please ensure that your e-mail address & mobile number are updated with the Bank, in order to receive all important
communication from the Bank.

Enjoy carefree spends, anytime, anywhere 6

b) Though periodic payments:
Cardmember may opt for Standing Instruction (SI)/National
Automated Clearing House (NACH) on their Credit Card. SI/NACH
can be for Total Amount Due (TAD) or Minimum Amount Due
(MAD).
In case of payments by NACH/SI if the payment due date is a
holiday, the NACH/SI will be presented on the previous working
day. Payments through cheque should be made at least 3 days in
advance to ensure fund realization by payment due date.
If the payment instruction (NACH/SI) is for MAD then-
Payment Scenarios TAD MAD Customer initiated payment SI/NACH execution amount
Instruction type
MAD A 2000 200 0 (No payment) 200
MAD B 2000 200 100 (Payment < MAD) 100
MAD C 2000 200 200 (Payment = MAD) 0
MAD D 2000 200 400 200
MAD E 2000 200 1600 200
MAD F 2000 200 1900 100
MAD G 2000 200 >=2000 0

If the payment instruction(NACH/SI) is for TAD then-

Payment Scenarios TAD MAD Customer initiated payment SI/ECS execution amount
Instruction type

TAD A 2000 200 0 (No payment) 2000

TAD B 2000 200 500 (Payment < TAD) 1500

TAD C 2000 200 1500 (Payment < TAD) 500

TAD D 2000 200 >=2000 0

(iv) Billing disputes resolution

In an event the Cardmember disagree with the charges indicated in the
statement, it should be communicated to RBL Bank within 30 days of
the issuance of statement in writing falling which it may be construed

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that all charges indicated in the statement are in order. Cardmember
may email or send RBL Bank the signed dispute form available on our
website at https://rblbank.com/download-forms/credit-cards
(v) Grievance redressal process
The Cardmember can contact the Bank through any of the following
communication channels for any enquiries and/or redressal of concerns.
Level-I:
You can call us at our Customer Care number at 022-6232 7777 or
1800 121 9050 or email to us at [email protected]
Or
You can write to us with you Card number details to:
Card Services,
RBL Bank Limited,
Unit 306-311, 3rd Floor, JMD Megapolis, Sohna Road,
Sector-48, Gurgaon, Haryana - 122018.
Level-II:
In case you are not satisfied with the resolution provided, you may email
to [email protected]. Do quote your Card number and
the reference number provided at level 1.
Level-III:
In case you are still not satisfied with the resolution provided, you may
escalate to our Principal nodal officer Mr. Saurabh Gaur by calling at
022-71432700 or writing to [email protected].

(D) DEFAULT AND CIRCUMSTANCES

(i) Procedure including notice period for reporting a card
holder as defaulter
In the event of default, the Cardmember will be sent reminders from
time to time for settlement of any outstanding amount on the Credit
Card account using any of the following modes: by post, telephone,
e-mail, SMS messaging and/or engaging third parties to remind, follow
up and collect dues. Any third party so appointed, shall adhere fully to

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the Code of Conduct on debt collection as applicable from time to time.
Occurrence of one or more of the following event shall constitute an
event of default and RBL Bank at its sole discretion may withdraw the
Credit Card facility:
a. The Cardmember consistently fails to pay any amount due to the
Bank within the stipulated period of 180 days;
b. The Cardmember fails to perform the obligations as per
Cardmember Agreement;
c. Any cheques and/or NACH/standing instructions delivered to the
Bank are not encashed/ acted upon for any reason whatsoever on
presentation/being made
d. Any representation made by the Cardmember proves to be
incorrect, false, or incomplete, including but not limited to income
and/or identification papers/documents forwarded to the Bank
being proved incorrect, incomplete, and or containing false
fraudulent information
(ii) Procedure for withdrawal of default report and the period
within which the default report would be withdrawn after
settlement of dues:
a) The defaulter in question has liquidated his entire outstanding dues
with the Bank or settled his dues with the Bank
b) A court verdict has been received against the Bank, in a legal
suit filed by or against the Bank, instructing the Bank to de-list
the Cardmember from the default report. Decisions are taken on a
case to case based upon individual reviews.
(iii) Recovery procedure in case of default:
In case of default, the Bank can recover the amount by referring the
dispute to a sole arbitrator, appointed by a designated officer of the
Bank under the provisions of the Arbitration and Conciliation Act, 1996
as amended time to time. The seat of arbitration shall be Delhi, India.
The arbitration proceedings shall be in English language.

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(iv) Recovery of dues in case of death/permanent in-capacitance
of Cardmember:
Upon death or permanent incapacitation of the Cardmember, the Bank
will try to recover the amount due and amicably settle the Account dues
with the Cardmember’s legal heir.
(v) Available insurance cover for Cardmember and date of
activation policy:
The Credit Card has an insurance policy available to the Cardmember/
customer which is mentioned in terms and conditions of the Cardmember
Agreement. The policy covers any losses occurring within 1 day prior to
reporting loss to the Bank and 7 days post reporting loss to the Bank.
The claim is to be reported to the Bank as soon as possible.

(E) TERMINATION / REVOCATION/SURRENDER OF CARD

MEMBERSHIP
(i) Procedure for surrender of card by Cardmember
a) The Cardmember may choose to terminate the Card account at any
time by returning to the Bank all the Credit Card(s) cut diagonally in
half across the magnetic strip, either along with a written request
or followed by calling the Bank’s 24 Hours Customer Service
Helpline requesting termination of all facilities and benefits thereto
associated with the Credit Card(s). The Primary Cardmember can
cancel the use of Additional Card(s) by notifying the Bank in writing
but, notwithstanding the same, the Primary Cardmember will remain
liable for all charges fees incurred by use of the Additional Credit
Card(s). No annual fees and/or other charges shall be refunded on
a pro-rata basis.
b) In the event that the Cardmember changes his/her employment,
profession or address, or is transferred from his/her present place
of posting, or changes his/her salary account/main bank account
etc. (as the case may be), the Bank at its sole discretion shall have
the right to discontinue the Credit Card facility. The Cardmember
specifically acknowledges that once the Credit Card Account is
cancelled/ closed, the privileges (including all benefits and services)

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 of the Credit Card shall stand withdrawn, and reinstatement such
privileges is not automatic and will take place solely at the discretion
of the Bank.
c) If Cardmember(s)’ Credit Card is never used or not used for over
90 days, the benefits thereto may be withdrawn.
(F) LOSS/ THEFT/ MISUSE OF CARD
i) Procedure to be followed in case of loss/theft/misuse of
card – mode of intimation to Cardmember
The Cardmember must notify RBL Bank immediately by calling
Customer Service at the 24 Hours Toll Free Number in the event the
Credit Card is lost, stolen, not received, swallowed at an ATM of RBL
Bank or any other Bank, or is being misused without his/her respective
permission. In addition, in case of loss theft misuse, the Cardmember
must file the Police Complaint/First Information Report (FIR), a copy of
which be forwarded to the Bank.
ii) Liability of Cardmember in case of (i) above
a) The Cardmember’s liability arising out of any unauthorized use of
the Credit Card prior to notice/ communication to the Bank shall be
towards all charges incurred till the notice/communication to the
Bank and shall be “Nil” only after receipt of notice by the Bank.
b) In case of an unsigned Credit Card, the Cardmember shall be
liable for all charges incurred on it.
c) The Cardmember will fully co-operate with the Bank, the
representatives of the Bank and/or legal authorities in the event of
any investigation into any disputed transaction.
d) In the event the Cardmember subsequently recovers the Credit
Card (after reporting theft), the recovered Credit Card must not be
used and must be cut in half and returned immediately to the Bank.
(G) DISCLOSURE
RBL Bank shall part with all available information about the Card
Member repayment history, etc. to Credit Information Bureaus or to
such other agencies as approved by law.

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Disclaimer:
*RBL Bank may at its sole discretion, utilize the services of external
service provider/s or agent/s and on such terms as required or
necessary, in relation to its products.

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 CC/MITC/082019

www.rblbank.com

RBL Bank Limited

Card Operating Centre: Unit 306-311, 3rd Floor, JMD Megapolis, Sohna Road, Sector - 48, Gurgaon - 122 018, Haryana.
Registered Office: 1st Lane, Shahupuri, Kolhapur - 416 001, India. CIN: L65191PN1943PLC007308