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    Chapter - 4 Communication Skills

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    Von Valentine Mhute
    The document discusses various topics related to communication skills including principles of communication, process of communication, barriers to effective communication, importance of feedback, forms of communication, causes for communication gaps, oral communication, non-verbal communication, written communication, formal and informal communication, vertical, upward, downward and horizontal communication. It also discusses internal communication, visual communication, listening skills, speaking skills, body language, gestures, dress code, speeches, presentation skills, group discussions, interviews, resumes.

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    Chapter - 4 Communication Skills

    Uploaded by

    Von Valentine Mhute
    144 views71 pages
    The document discusses various topics related to communication skills including principles of communication, process of communication, barriers to effective communication, importance of feedback, forms of communication, causes for communication gaps, oral communication, non-verbal communication, written communication, formal and informal communication, vertical, upward, downward and horizontal communication. It also discusses internal communication, visual communication, listening skills, speaking skills, body language, gestures, dress code, speeches, presentation skills, group discussions, interviews, resumes.

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    Communication Skills for College Students

    Original Title

    Communication

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    The document discusses various topics related to communication skills including principles of communication, process of communication, barriers to effective communication, importance of feedback, forms of communication, causes for communication gaps, oral communication, non-verbal communication, written communication, formal and informal communication, vertical, upward, downward and horizontal communication. It also discusses internal communication, visual communication, listening skills, speaking skills, body language, gestures, dress code, speeches, presentation skills, group discussions, interviews, resumes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    144 views71 pages

    Chapter - 4 Communication Skills

    Uploaded by

    Von Valentine Mhute
    The document discusses various topics related to communication skills including principles of communication, process of communication, barriers to effective communication, importance of feedback, forms of communication, causes for communication gaps, oral communication, non-verbal communication, written communication, formal and informal communication, vertical, upward, downward and horizontal communication. It also discusses internal communication, visual communication, listening skills, speaking skills, body language, gestures, dress code, speeches, presentation skills, group discussions, interviews, resumes.

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    of 71

    CHAPTER - 4

    COMMUNICATION SKILLS
    CORPORATE COMMUNICATION
    FEATURES OF COMMUNICATION
    OBJECTIVES OF COMMUNICTION
    PRINCIPLES OF
    COMMUNICATION
    • Simple language
    • No ambiguity
    • Proper medium of communication
    • Adequacy of information
    • Right climate in the organisation
    • Follow up action
    • Training to the communicators
    • Co-operation of personnel
    • Messages should not be mutually conflicting
    • Action should be in the line with the message.
    PROCESS (OR) COMPONTENTS OF
    COMMUNICATION
    IMPEDIMENTS (OR) BARRIERS OF
    EFFECTIVE COMMUNICATION
    IMPORTANCE OF FEEDBACK IN
    COMMUNICATION
    FORMS OF COMMUNICATION

    According to According to
    According to Direction
    Organisational Structure Expression

    Downward Upward Horizontal Diagonal


    Communicatio
    communication Communication Communication
    n

    Formal Informal Oral Written Gesture


    Communication Communication Communication Communica communica
    tion tion
    CASUSES / REASONS FOR COMMUNICATION
    GAP
    • Fear
    • Mistrust
    • Body language and tone
    • Maintaining an attitude
    • A channel or system of communication
    • Contempt- if there is contempt, then that reflects in
    words, and leads to dirty or half hearted conversations.
    • Fixed ideas
    • lack of homework
    • Communication medium
    ORAL COMMUNICATION
    NON- VERBAL COMMUNICATION
    WRITTEN COMMUNICATION
    PRINCIPLES OF EFFECTIVE WRITING
    ADVANTAGES OF WRITTEN
    COMMUNICATION
    FORMAL COMMUNICATION
    CHARACTERISTICS OF FORMAL
    COMMUNICATION
    ADVANTAGES OF FORMAL
    COMMUNICATION
    INFORMAL COMMUNICATION
    ADVANTAGES OF INFORMAL
    COMMUNICATION
    VERTICAL COMMUNICATION
    ADVANTAGES OF VERTICAL COMMUNICATION

    • Conveying message of subordinate:


    • Maintains good labor-management relations:
    • Maintains organizational discipline:
    • Explaining policies and plan
    • Effective decision making
    • Help in decentralizations
    • Avoid by-passing
    • Maintains chain of command
    • Assigning jobs and evaluating performance
    • Increase efficiency
    DISADVANTAGES OF VERTICAL COMMUNICATION

    • Delay process
    • Disturbing discipline
    • Efficiency reduces
    • Loss or Distortion of information
    • Reduces relationships
    • Slowness system
    • Negligence of superiors
    UPWARD COMMUNICATION
    ADVANTAGES OF UPWARD
    COMMUNICATION
    DOWNWARD COMMUNICATION
    ADVANTAGES OF DOWNWARD
    COMMUNICATION
    TYPES OF DOWNWARD
    COMMUNICATION
    HORIZONTAL COMMUNICATION OR
    LATERAL COMMUNICATION

    EXAMPLES
    ADVANTAGES OF HORIZONTAL
    COMMUNICATION OR LATERAL
    COMMUNICATION
    DISADVANTAGES OF HORIZONTAL
    COMMUNICATION OR LATERAL
    COMMUNICATION
    DIAGONAL COMMUNICATION
    ADVANTAGES OF DIAGONAL COMMUNICATION /
    CROSS WISE COMMUNICATION

    • Building of cross department teams


    • Selecting the right person for transmitting the
    information
    • Fast method of communication
    • Encourages friendliness & informality
    • Correct information is transmitted
    • Effective in critical situations
    DISADVANTAGES OF DIAGONAL COMMUNICATION /
    CROSS WISE COMMUNICATION

    • Destroys lines of authority


    • Creates ego issues
    • Lead to conflicting orders & hence further
    confusion
    • Verbal & hence no accountability.
    INTERNAL COMMUNICATION
    TYPES OF INTERNAL COMMUNIATION
    MEANING OF CROSS CULTURAL
    RELATIONSHIP
    • Cross cultural relationship is the ability to from,
    foster, improves relationship with member of
    culture, different from one’s own.
    • Cross cultural relationships builds on cultural
    values, perceptions, social structure and decision
    making practices.
    VISUAL COMMUNICATION
    VISUAL AIDS / AUDIO VISUAL AIDS
    TYPES OF VISUAL AIDS
    ADVANTAGES OF VISUAL COMMUNICATION
    DIFFERENCE BETWEEN ORAL
    COMMUNICATION VS WRITTEN
    COMMUNICATION
    NEED AND IMPORTANCE OF
    LISTENING
    TYPES OF LISTENING
    • ACTIVE LISTENING
    • PASSIVE LISTENING
    • SELECTIVE LISTENING
    • EMPATHETIC LISTENING
    • APPRECIATIVE LISTENING
    • CRITICAL LISTENING
    • PROJECTIVE LISTENING
    • RELATIONSHIP LISTENING
    • COMPREHENSIVE LISTENING
    • INTUITIVE LISTENING
    LISTENING PROCESS
    BARRIERS TO LISTENING
    SPEAKING SKILLS
    STEPS TO IMPROVE THE SPEAKING SKILLS
    • STEP 1: UNDERSTAND THE AUDIENCE
    • Understand the audience
    • Analyse the circumstances

    • STEP 2: PRESENTATION PREPARATION


    • Brainstorm the topic
    • Collect information
    • Write a draft and check out for correction
    • Use visual aids
    • Practice the presentation and read it aloud

    • STEP 3: DELIVER THE PRESENTATION


    • Deliver of your speech
    • Handling question
    BODY LANGUAGE / KINESICS
    FORMS OF BODY LANGUAGE
    • Aggressive body language: showing physical threat
    • Defensive body language: protecting self from attack
    • Attentive body language: showing real interest
    • Bored body language: just not being interested
    • Deceptive body language: seeking to cover up lying or other
    deception
    • Emotional body language: identifying feeling
    • Evaluating body language: judging and deciding about
    something
    • Open body language: many reasons for being open
    • Closed body language: many reasons are closed
    • Power body language: demonstrating one’s power
    • Relaxed body language: comfortable and unstressed
    • Dominating body language: dominating others
    • Submissive body language: showing you are prepared
    GUESTURES
    POSTURE
    DRESS CODE
    • Dress code refers to a set of rules specifying the types
    of clothing to be worn by a group or by people under
    specific circumstances
    • People are treated on the basis of their social status
    their dress indicates well dressed individuals are
    treated favourably than a poorly dressed individual
    • The kind of clothing one should wear is based on the
    environment and comfort factor. In a business situation
    a person dressed inappropriately will not be taken
    seriously
    FASCIAL EXPRESSION

    • List fascial expression: smile, bush, happiness,


    sadness, anger, disgust, fear, surprise.
    SPEECHES
    CHARCTERISTICS OF SPEECHES
    PRESENTATION SKILLS
    TYPES OF PRESENTATIONS
    • Monologue presentations – speaker speaks without interruption
    and at the end, answers the questions of audience. Example: class
    room situation.
    • Guide discussions
    • Sales presentations
    • Lecture
    • Seminar
    • Discussion
    • Posters
    • Slide shows
    • PowerPoint
    • Videos
    • Presentation software
    • Handouts
    • Flip charts – paper stand
    • White or black board
    HOW YOU DESIGN A NEW
    PRESENTATION
    • Identifying the purpose
    • Considering the audience
    • Selecting the content
    • Organising the structure
    • Designing visual aids
    • Rehearsing the presentation
    • delivering the presentation
    • Evaluating the performance
    GROUP DISCUSSIONS
    FACTORS TO BE CONSIDERED FOR GROUP
    DISCUSSION
    • Subject knowledge
    • Presentation
    • Language
    • Logical thinking
    • Clarity in thoughts
    • Body language
    • Dress code
    • Exchange of information
    • Discuss each other’s interpretations
    • Stay on topic
    INTERVIEW
    TYPES / METHODS / TECHNIQUES OF
    INTERVIEW
    COMMON INTERVIEW QUESTIONS
    TIPS / REQUIREMENTS FOR SUCCESSFUL
    INTERVIEW
    • Arrive about 5 to 15 minutes early for the
    interview
    • Dress in conservative and appropriate manner.
    Always wear the best
    • Greet the interviewer with a firm handshake and
    establish good eye contact
    • Give the interviewer undivided attention
    • Relate your work experience and academic
    coursework directly to the job skills required
    • Be alert to cues that’s the interview is about to
    end.
    MEANING OF RESUME
    • A Resume is document that markets your skills, abilities and
    qualifications.

    • resume is a one to two page formal document that lists a job


    applicant's work experience, education and skills. A resume is
    designed to provide a detailed summary of an applicant's
    qualifications for a particular job - it is not usually meant to
    provide a complete picture.

    • A good resume gives the potential employer enough information


    to believe the applicant is worth interviewing. A one-page cover
    letter, submitted along with the resume, can provide additional
    information about the applicant's qualifications.
    CONTENT/ TIPS OF GOOD RESUME

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