Current accounts

From learning
to earning,
we’ll help you
all the way.
A guide to your new Graduate account.
What’s inside? Page

What you get with your new Graduate account 1

What happens next 2
Smart ways to manage your account 2
Using your TSB Visa debit card 3
Keeping track of your money 4
Internet banking and Text Message Services 5
Mobile Banking App and telephone banking 6
Graduate Arranged Overdrafts 7
Graduate Loan 8
A choice of credit cards 9
Spending abroad options 10
Save the Pennies 11
Your questions answered 12
What you get with your
new Graduate account.
Now that you’ve graduated, you’ll need an account with smart
ways to help you manage your money. Whether you’re taking time
out with a gap year or starting a new job, your new Graduate
account will help you take care of your everyday banking needs.
See page 2 for a range of smart ways to stay in control of your money,
wherever you are.

Interest and fee-free Arranged Overdraft

• After graduation, you can apply for a tiered interest and fee-free Arranged Overdraft* of
up to £2,010 in your first year, £1,510 in your second year and £1,010 in your third year
(subject to application and approval).
Please see page 7 for more information.
Flexible finance when you need it
• A Graduate Loan (subject to application and approval) of up to £10,000
(see page 8 for more information).
• For a choice of credit cards with a limit of at least £500
(see page 9 for more information).
Easy access to your money
• A Visa debit card to use in shops, online and over the phone, both in the UK and abroad.†
• Access to our telephone banking, internet banking and mobile banking services,
24 hours a day, 7 days a week.
• Withdraw up to £300 a day from any UK TSB cash machine and non-TSB cash machine
(TSB does not make a charge but the owner of the machine may).
• Get up to £50 cashback free of charge in most supermarkets.
• No charges for everyday transactions when you’re in credit. Other charges may apply –
please see our Banking Charges Guide in branch or visit
tsb.co.uk/banking-charges-guide

* You must be 18 or over, a resident in the UK and have a Graduate account to apply.
Overdrafts are repayable on demand and subject to status.
† Please see our Banking Charges Guide or visit tsb.co.uk/banking-charges-guide for more details of the fees and charges.
 What happens next.
If you would like to open a Graduate Smart ways to manage
account with us, visit your local branch.
To make an appointment call us on
your account
03459 758 758. Remember to take with Your Graduate account comes with lots of
you all the ID that is required. For further smart ways to help you stay in control of
information visit tsb.co.uk your money. Whether it’s keeping a closer
eye on your balance, or making payments
If you’re a new customer you should receive on the move, we give you all you need to
your requested TSB Visa debit card within stay on top of your finances.
five days of opening your account, and
your PIN a few days later. You’ll then be You’ll need to register for services such as
able to withdraw cash from your account internet banking and telephone banking.
using your debit card, and use your card We’ll register you for Limit Alerts when you
to make payments in shops, online or over open your Graduate account or whenever
the phone. you provide us with a mobile number. Once
you’ve registered for internet banking, you
If you’re an existing customer switching can log on from your mobile.
from a Student to Graduate account, you
can continue using your existing Visa You can also download our Mobile Banking
debit card, your account number and sort App. Further details can be found on
code will not change. We recommend pages 4, 5 and 6.
you register for two of our smart ways to
manage your money – telephone banking
and internet banking – as well as setting up
mobile banking.
If you ask us to, we’ll contact you about our
range of other banking services such as
mortgages, loans, insurance and savings.
If you need any help, you can call us or visit
any TSB branch. We’re here to help you.

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Using your TSB Visa
debit card.
You don’t always want to carry cash when you’re out shopping or meeting up with friends.
Instead, you can use your TSB Visa debit card to pay directly from your account.
You can use your TSB Visa debit card:
• In shops, online or over the phone.
• Withdraw up to £300 a day from any UK TSB cash machine free of charge and
non-TSB cash machine (TSB does not make a charge but the owner of the
machine may).
• To get up to £50 cashback free of charge in most supermarkets.
• Abroad. If you make a debit card payment in a foreign currency or use your card to make
a cash withdrawal in foreign currency then charges may apply. For details please see the
Banking Charges Guide or visit tsb.co.uk/banking-charges-guide
A smart way to buy things
Now you can make everyday payments with your TSB Visa debit cards
by using Apple Pay or Google Pay™. Both are simple and secure ways
to make contactless or in app payments with your smartphone.
Find out more by visiting tsb.co.uk/apple-pay or tsb.co.uk/google-pay

Things to remember
When you use your TSB Visa debit card, some transactions are ‘earmarked.’
This means that the amount of the transaction is reserved until the money leaves
your account. So you won’t be able to use the money for anything else, even though
it’s still shown in your account.
You may wish to set up regular payments to come from your TSB Visa debit card with
a company (known as ‘recurring transactions’). If you want to cancel these payments
in the future you can tell us that you no longer consent to these payments and we will
stop the payments. To cancel the next payment due to be made you do need to let us
know before the end of the last working day before the payment is due to be made.
You should also contact the person who you make the payment to so that they do not
keep trying to take the payment and so that you can cancel the agreement which you
have with them as we can’t do that for you.

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 Keeping track of
your money.
There are many ways to stay in touch with your money whether you’re at home or on the go.
Statements
• You will have access to regular statements that will show every transaction you make.
• You can also print a mini statement from selected cash machines showing the
seven latest transactions on your account.
• It’s quick and simple to print or download your statements with our internet
banking service.
• Log onto internet banking if you want to go paperless and switch off paper statements.
You can always switch back on again if you change your mind.
Check your balance
• You can check your up-to-date balance at cash machines, online through internet
banking (if registered) at tsb.co.uk over the phone by calling telephone banking
on 03459 758 758 or in branch.
• You can also view your up-to-date account balance on your mobile. Simply text ‘BAL’
followed by a space and the last four digits of your account number to 62228.
Sign up for text alerts
We will register you for Limit Alerts when you open your Graduate account. You
can also sign up for a whole range of text alerts to help you manage your bank account.
These include:
• Daily and Weekly Balance Alerts
• High and Low Balance Alerts.
• Overseas Transactions Alerts.

For more information visit

tsb.co.uk/mobileservices

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 Manage your account with internet banking
Internet banking gives you access to your accounts 24 hours a day, 7 days a week.
It’s secure, easy to use, and lets you do your banking whenever it suits you.
With just a few clicks of the mouse you can:
• Check your up-to-the-minute balance.
• Pay your bills.
• Transfer funds between your TSB accounts.
• Set up, view and cancel standing orders.
To register for internet banking, simply go to tsb.co.uk
You can also visit any branch and staff will be able to help you register.

Text Message Services

We’ll register you for Limit Alerts when you open your Graduate account or whenever
you provide us with a mobile number. You can also set up a range of text alerts via
internet banking, over the phone or in branch, to help keep an eye on your balance and
much more.
Limit Alerts – We’ll send you a text to let you know when you’re over your account limit
or when you don’t have enough money to make a payment (and it may be refused due
to lack of funds). You can then credit your account, or arrange an Arranged Overdraft,
to ensure you have enough money to make any payments you have asked us to make
that day and avoid Returned Item Fees and any Unarranged Overdraft Fees.
For full details go to the Text Alert Guide.
High and Low Balance Alerts – You can also set your own alerts to let you know when
the money in your account falls below – or rises above – the limits you choose.
Overseas Transaction Alerts – For added security when your TSB Visa debit card is
used abroad, we’ll text to tell you whether it was a purchase or withdrawal from a cash
machine. This should make it easier for you to spot any fraudulent transactions on your
account and give you time to tell us about them.
Daily or Weekly Balance Alerts – You can tell us the day and time in the week when
a money update would be most useful, and we’ll send you a text with your account
balance and details of your last six transactions.
Text alerts (other than Weekly Balance Alerts and Overseas Transaction Alerts) are sent before 10am UK time 7 days a week.

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 Mobile Banking App
With our simple and secure Mobile Banking App we’re open anytime, anywhere so you
can take care of your day-to-day banking exactly when you need to. It’s free to download at
the Apple App Store and Google Play Store. Customers with other devices can use their
phone’s browser to log on at tsb.co.uk
• Login effortlessly and securely using your device’s fingerprint sensor (if it has one).
• Manage regular payments on the go – set up and amend standing orders and cancel
Direct Debits in app.
• Get an idea of how much foreign transactions made on your TSB card will cost you with
our handy currency converter tool.
The Mobile App’s branch locator is available to all. Other mobile banking services are only available to our UK personal internet
banking customers and registration may be required. Terms and conditions apply.

Manage your account using telephone banking

Our banking service is quick and easy to use and is available 24 hours a day, 7 days a week
on 03459 758 758. You can also speak to a TSB Partner on the same number between
7am and 11pm.
With just one call you can:
• Check your current balance.
• Pay your bills.
• Transfer money between your own accounts or to another person.
• Find out what’s gone in and out of your account.
• Set up standing orders and check Direct Debits.
To register for telephone banking, call us on 03459 758 758 and ask a TSB Partner to send you a 6 digit Security Number in the post,
or call into your local branch. Please have your account number and sort code to hand as you will need this information to register.
Please note, although you can use internet, telephone and mobile banking to give us instructions 24 hours a day, 7 days a week,
some instructions, such as those given after 10pm or at weekends, cannot be processed until the next working day. Not all telephone
banking services are available 24 hours a day, 7 days a week. Please speak to a TSB Partner for more information.

Interest and fee-free Arranged Overdraft

Money can be tight in the first few years after you graduate – especially if you have to repay
your student loan and sort out somewhere to live. One way we can help ease the financial
pressure is to offer you a tiered interest and fee-free Arranged Overdraft of up to £2,010
(subject to application and approval).

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Graduate Arranged Overdrafts
• You can apply for a tiered interest and fee-free Arranged Overdraft (subject to application
and approval) of up to £2,010 in the first year after you graduate. As you settle into your
new life and have more money coming in, the amount of your Arranged Overdraft that is
interest and fee-free will reduce to help you gradually pay it off by the end of your third
year after graduation.
• In your second year after graduation the tiered interest and fee-free amount will be £1,510
and in your third year £1,010. Your actual Arranged Overdraft limit won’t change but it
may mean that when these changes happen that you have to pay the monthly overdraft
usage fee and interest. These will apply each month where you borrow more than the
interest and fee-free amount applicable to your year of study.
For example, if you have an Arranged Overdraft limit of £2,010 and you are a third year
graduate you’ll pay a fee and overdraft interest each time you borrow more than £1,010
(£1,010 interest and fee-free limit for a third year study). We’ll charge you a maximum of
one monthly overdraft usage fee in any monthly billing period.
• Don’t worry we’ll write to you at least 60 days before the interest and fee-free amount is
due to change on your account to remind you about this.
Grace period
Our grace period means that you have until 10pm (UK time) to pay enough money into
your account to avoid any Arranged and Unarranged Overdraft fees and interest that we
may charge that day. The money needs to be immediately available to use, so you could
transfer money from another account you have with us by mobile banking, internet banking
telephone banking, paying in cash over the counter in branch or transferring the money
from another provider.
Avoid missing payments with our retry periods
Our retry periods mean that if you don’t have enough money in your account to allow us
to pay Direct Debits, cheques, standing orders and future dated payments, we’ll give you
extra time to put money into your account to allow us to make these payments. For Direct
Debits and cheques, we’ll try to take the payment:
• shortly after midnight on the due date or next working day.
• again after 2.30pm that same day.
For standing orders and future dated payments, we’ll also try a third time shortly after
midnight the next working day after we first tried to make the payment.

To apply for an overdraft or increase your existing Arranged Overdraft call Telephone Banking on 03459 758 758, or visit any TSB
branch. If you go overdrawn unexpectedly, we may agree to cover your payments with an Unarranged Overdraft.
There are charges and interest payable on this – see our Banking Charges Guide for details of fees.
You can find our current interest rates in branches, online at tsb.co.uk or by calling Telephone Banking on 03459 758 758. Overdrafts
are subject to status and repayable on demand. Must be aged 18+ and a UK resident. How much we lend depends upon our
assessment of your circumstances.
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 The money needs to be immediately available to use, so you could transfer money from
another account you have with us by mobile banking, internet banking, telephone banking
or by paying in cash over the counter in branch.
Please remember, if you don’t have enough money in your account to pay a standing order
three times in a row, we’ll cancel it. For example, if you have a monthly standing order and
don’t have enough money to pay it three months in a row, we’ll cancel it after this happens.

Graduate Loan
Things change when you graduate, so as you settle into your new way of life, you might find
that you need to budget for a major expense, such as a car, or something to make a new
flat feel like home. That’s where our Graduate Loan could help.
• Borrow any amount from £1,000 to £10,000.
• Take up to five years to pay off your Loan.
• Option to make no repayments for the first three months.
• Repayment holidays are available if you meet certain conditions.
Interest will be charged if you take a break from your repayments or defer your payments,
so you’ll pay more interest overall.

To apply for a Graduate Loan or to find out more information

Visit tsb.co.uk/personal-loans/graduate-loan or any TSB branch.

Important information
You must be 18 or over and UK resident to apply. Loans are subject to status. The
amount we may lend and the rate is subject to status and depends on our assessment
of your circumstances. We will normally charge you an early settlement fee if you
choose to pay your loan off early.

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A choice of credit cards
A credit card from TSB is a great way to add a bit of extra flexibility to help manage your
money. Our range of cards are perfect for spending and for consolidating existing credit
and store card balances.
We understand just how important it is that you know exactly where you are with your
finances, so we’ve made sure our cards have got all the services and features you need to
keep you fully informed. Together with the smart features of your Graduate account, they’re
great for managing your money, not just spending it.
TSB credit cards:
Benefits at a glance
• Make life simpler by setting up Direct Debits for your payments – to take either the whole
amount, the minimum amount, or any amount in between.
• Spend with confidence, knowing that when you spend online, in shops, or by phone
you’re protected.
• Set travel flags before you travel abroad to help avoid your card being declined
unnecessarily.
• If your card is used in an unusual place, or an odd way, we will get in touch with you to
double check that it is OK.

To find out more about our range of credit cards

Visit a TSB branch or visit tsb.co.uk/creditcards

Important information
The issue of a credit card depends on our assessment of your circumstances.
You must be 18 or over and a UK resident to apply. Lending is subject to status.
Credit limits and interest rates may vary depending on our assessment of
your circumstances.

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 Spending abroad options
Your TSB Visa debit card gives you a safe and convenient way to pay for things when
abroad. We can also help if you need to send money outside the UK.
If you make a debit card payment in a foreign currency or outside the UK then charges may
apply. Please see the Banking Charges Guide for further information.
Your money won’t go travelling unless you do
Let us know your travel dates and where you’re heading before you leave; that way we
know to expect overseas transactions in your account. Pop into your local branch or call
03459 758 758 and make sure we have your best contact number or mobile number
before you go.
Plus, register for and receive a text alert when your TSB Visa debit card is used abroad, so
if it wasn’t you, you can do something about it straight away. We’ll tell you whether it was
used to withdraw from a cash machine or make a purchase (including those made online,
over the phone or by mail order to companies overseas).
Then, if you believe someone else made the transaction without your knowledge, you can
call us on 03459 758 758 or if you’re calling from abroad +44 (0)203 284 1575 – save this
number to your mobile in case you need to talk to us when you are away.

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Save the Pennies
It can be hard to save in the early years after you graduate, but Save the Pennies is a simple
everyday way to save for the things you want. You could forget you’re even doing it.
• Sign up for Save the Pennies and every time you make a purchase with your TSB Visa
debit card, the difference will be rounded up to the nearest pound and transferred into
your nominated TSB savings account the next working day. We will only do this if your
account is in credit.
• Use your card to buy things big or small, from coffees and sandwiches to your weekly
shopping. You’ll soon discover that your small change will start to add up.

How to register
All you need is a TSB current account and an eligible TSB Savings account.
The following savings accounts are not eligible for Save the Pennies: Monthly Saver,
ISA products and fixed products. Save the Pennies does not apply to over the counter
cash advances, cash machine withdrawals or fees charged for non‑TSB cash
machine transactions.
The easiest way to register for Save the Pennies is through our internet banking
service at tsb.co.uk/savethepennies
To find out more about our range of Savings accounts ask at any branch,
or visit tsb.co.uk

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 Your questions answered
How long do my payments take?
The majority of payments made – other than by cheque and Direct Debit, to a UK bank
will be processed using the Faster Payments Service, with payments usually reaching the
receiving account within two hours. Payments for larger amounts may take up to a day.
We’ll tell you when you ask us to make a payment if the organisation you are sending
the payment to is not a member of the Faster Payments Service. If we cannot make the
payment using the Faster Payments Service you can contact us on 03459 758 758 or call
into your local branch to ask if there is any other method available to make the payment.
For more information about the time it takes to make a payment please see the Personal
Banking terms and conditions.
What happens when I pay in a cheque?
For information about when cheques you either write or pay in will be processed and the
money can be accessed, please see the Personal Banking terms and conditions.
If you need to cancel a cheque you’ve written, please call telephone banking on 03459 758
758 or visit your TSB branch.
What can I do to avoid theft or fraud?
Here are some simple rules to follow so that you’re always in control of your money:
• Make sure that your cheque book and cards are safe, but don’t keep them together.
• We recommend you don’t write down your PIN. But if you need to write it down, disguise
it so that it’s not recognisable as your PIN, and never keep it with any of your cards.
Never let anyone else know your PIN.
• Always sign your cards in ballpoint pen as soon as you receive them.
• Always be sure that before you give your bank details out that you know who you’re
giving them to and why they need the information.
• Ensure that you keep your TSB Visa debit card receipts in a safe place and dispose of
them carefully making sure the TSB Visa debit card details cannot be read.
• Check your statements regularly and get in touch if you see any transactions you
don’t recognise.

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What should I do if my TSB Visa debit card and cheque book are lost
or stolen?
You must report any theft or loss as soon as possible so that we can prevent other people
from using your account.
Please call any TSB branch or the TSB 24-hour Lost and Stolen Cards service on
0800 015 0030 or +44 (0)207 481 2567 if calling from abroad.
You’ll receive replacement cards and/or cheque books from us usually within five working
days of notifying us.

For details of our current interest rates and charges,

please see our rates and charges leaflets in branch or
visit tsb.co.uk

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 Open a Graduate account today:
If you would like to open a Graduate account with us,
visit your local branch. To make an appointment call us on
03459 758 758. Remember to take with you all the ID that is
required. For further information visit tsb.co.uk

If you’d like this in another format such as large

print, Braille or audio please ask in branch.
If you have a hearing or speech impairment you can contact
us using Text Relay or Textphone on 0345 835 3843
(lines open from 7am to 11pm, 7 days a week).
If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us
on 0203 284 1575.
Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to a
TSB Partner for more information. Calls may be monitored or recorded.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other
countries. Apple Pay and Apple Watch are trademarks of Apple Inc.
Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are
trademarks of Google LLC.
TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh
EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority
and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
(Registration number 191240).
TSB Bank plc is covered by the Financial Services Compensation Scheme and the
Financial Ombudsman Service.
TSB adheres to The Standards of Lending Practice which are monitored and enforced by the
Lending Standards Board: www.lendingstandardsboard.org.uk
All information correct as at October 2018.

TSB12117(M) (10/18)