Learner's Guide: Manual For Aadhaar Seva Kendra Using Online ECMP Version 5.5.5.9

Manual for Aadhaar Seva Kendra using Online ECMP Version 5.5.5.
Learner’s Guide
Manual for Aadhaar Seva Kendras using

Online ECMP Version (5.5.5.9) th
Published date 28 March 2018
[email protected] https://uidai.gov.in/ Toll free Number: 1947
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Manual for Aadhaar Seva Kendra using Online ECMP Version 5.5.5.9
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PREFACE
The module is meant to give all readers a firm grounding on Aadhaar Seva Kendra using Online Enrolment Client
Multiple Platform (ECMP) Version 5.5.5.9. The Target audience to this manual will be Registrar, Enrolment
Agency and Operator/Supervisor engaged in Aadhaar Enrolment and Update Process UIDAI.
The purpose of this manual is to provide the Aadhaar Enrolment and Update Staff knowledge of using the Online
Aadhaar Enrolment Client ECMP, pre-requisite to install the client, daily activities and their roles and
responsibility. In addition to this, the manual contains Quality Check related errors and other important
information.
This publication (and any extract from it) may not be copied, paraphrased, reproduced, or distributed in any
manner or form, whether by photocopying, electronically, by internet, within another document or otherwise,
without the prior written permission of UIDAI.
© 2018 Unique Identification Authority, All rights reserved
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Chapter 1: Introduction to UIDAI and Important

Terminology
The Unique Identification Authority of India (UIDAI) is a statutory authority established under the provisions
of the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 (“Aadhaar
th
Act 2016”) on 12 July 2016 by the Government of India, under the Ministry of Electronics and Information
Technology (MeitY).
Prior to its establishment as a statutory authority, UIDAI was functioning as an attached office of the then
th
Planning Commission (now NITI Aayog) vide its Gazette Notification No.-A-43011/02/2009-Admn.I) dated 28
th
January, 2009. Later, on 12 September 2015, the Government revised the Allocation of Business Rules to
attach the UIDAI to the Department of Electronics and Information Technology (DeitY) of the then Ministry of
Communications and Information Technology.
UIDAI was created with the objective to issue Unique Identification numbers (UID), named as "Aadhaar", to all
residents of India that is:
(a) Robust enough to eliminate duplicate and fake identities, and
(b) Can be verified and authenticated in an easy, cost-effective way
Under the Aadhaar Act 2016, UIDAI is responsible for Aadhaar enrolment and authentication, including
operation and management of all stages of Aadhaar life cycle, developing the policy, procedure and system for
issuing Aadhaar numbers to individuals and perform authentication and also required to ensure the security of
identity information and authentication records of individuals.
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Important Definitions
Aadhaar (Targeted Delivery of Financial and Other

Act Subsidies, Benefits and Services) Act, 2016
th
published on 25 March 2016.
The Unique Identification Authority of India

Authority established under sub-section (1) of Section 11 of the
th
Act on 12 July 2016.
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The Aadhaar (Enrolment and Update) Regulations,

th
Regulations 2016 published on 12 September 2016 and other
amendments issued thereafter.
A centralised database in one or more locations

Central Identities containing all Aadhaar numbers issued to Aadhaar
Data Repository number holders along with the corresponding
(CIDR) demographic information and biometric information of
such individuals and other information related thereto.
The process, as specified in Aadhaar (Enrolment and

Update) Regulations, 2016 (2 of 2016), published on
12th Sept 2016 to collect demographic and biometric
Enrolment
information from individuals by the enrolment
agencies for the purpose of issuing Aadhaar numbers
to such individuals under the Act.
 Any entity authorised or recognised by the

Authority for the purpose of enrolling individuals
under the Act
Registrars  Registrars would include both Government and

private sector agencies recognised appointed by
Authority to carry out the enrolment of residents by
them or through enrolment agencies contracted/
appointed by them
 An agency appointed by the Authority or a

Registrar, as the case may be, for collecting
demographic and biometric information of
Enrolment individuals under the Act
Agency
 Enrolment Agencies will directly interact with and
enrol residents and could be third party agencies
that are empanelled by the Authority
A permanent or temporary centre set up by an

Enrolment enrolment agency for carrying out enrolment of
Centre residents and updating their information. Enrolment
Centers is also called as Aadhaar Seva Kendra.
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 It is the system where a resident‟s demographic

and biometric data is captured
Enrolment
Station  The enrolment set-up includes a computer, the
biometric devices, GPS device and other devices
such as printer and scanner
 Hardware vendors will provide the hardware, such

as Laptop, desktop, tablets, GPS device,
Printer-cum-scanner, STQC Certified Biometric
devices etc. as per Authority specifications
Hardware and
 Software vendor are providing the software, such
Software
as operating system (Windows XP, Vista, Windows
Vendors
7), Application software, etc
 Enrolment/Update Software will be provided by the
Authority and it will have in-built security features
to secure the information collected
 Agency engaged by the Authority to conduct

assessment of persons intending to get employed
within any Enrolment Agency as Enrolment
Testing and Operator/Supervisor and perform enrolment/
Certification update
Agency
 Certification Process will ensure that only trained
and certified persons handle the enrolment/update
process
The certified personnel employed by Enrolment

Enrolment
Agencies to execute the process of enrolment at the
Operator
enrolment centres.
The certified personnel employed by enrolling

Enrolment agencies to operate and manage the enrolment
Supervisor centres.
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The personnel appointed by Registrars for verification

Verifier
of documents at enrolment centres
Person registered with the Registrar and Authority

who will confirm the identity of a person who does not
have any valid Proof of his/her Identity (PoI) and
Proof of Address (PoA)
Introducer Note : The Introducer will only confirm the identity
and address of persons whom the introducer knows
and the confirmation will be done using the
Introducer‟s Aadhaar number and biometric
confirmation
An individual who has resided in India for a period or

periods amounting in all to one hundred and
Resident eighty-two days (182) or more in the twelve months
immediately preceding the date of application for
Aadhaar enrolment
Information relating to the name, date of birth,

address and other relevant information of an
individual, as specified by regulations for the purpose
Demographic of issuing an Aadhaar number.
Information
Note: This information shall not include race, religion,
caste, tribe, ethnicity, language, records of
entitlement, income or medical history
Photograph, finger print, Iris scan, or such other

Biometric
biological attributes of an individual as specified by
Information
regulations
Core Biometric Finger print, Iris scan, or such other biological

Information attributes of an individual as specified by regulations
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Enrolment ID A 28-digit Enrolment Identification Number allocated

(EID) to residents at the time of enrolment
Aadhaar A document for conveying the Aadhaar number to a

Letter resident
Central point of contact for resolution of queries and

Contact grievances related to enrolment/update and
Centre accessible to residents through toll free number -
1947 and/ or e-mail- [email protected]
Enrolment Client developed by the Authority and

provided to all the Enrolment Agencies for performing
ECMP Client
Aadhaar Enrolment and Update through Certified
Operator/Supervisor
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Chapter 2: Roles and Responsibilities
Registrar and
EA
For the smooth functioning of any Aadhaar Seva Kendra, sufficient Certified Operator/Supervisor and Verifier are
must be present at all times to complete the Enrolment or Update Process. Registrar and Enrolment Agency
must ensure the following activities are performed on regular intervals at each Aadhaar Seva Kendra:-
 Aadhaar Enrolment/Update Kit (Laptop) shall remain in custody of Registrar‟s person (Bank Employee/
Postal Employee etc). In no circumstances Enrolment Staff namely Operator /Supervisor will be allowed
to take the Enrolment kit outside the Registrar‟s premises. In any case they need to take the machine
outside their premises, they need to take approval from their corporate office in Banks / circle office etc.
who will keep Authority informed about any such activity
 Records must be maintained including the fee collected against Aadhaar Update and list if Fresh
enrolment to reconcile the same at the time of receiving the payment from the Authority
 At least one registrar employee should be activated as Supervisor and available at each Aadhaar Seva
Kendra who can perform end of the day activity and in absence of Operator he/she can perform
enrolment/correction and update process for the resident
 Only the Certified Operators/Supervisors are employed at each Aadhaar Seva Kendra
 Action against any Operator/Supervisor must be taken up on priority in case of any reported complaint or
suggestions received from the Authority or resident to the registrar
 Strict vigilance must be kept on all the outsourced Enrolment Staff to avoid any kind of fraud or
corruptions
Verifier
Who is a Verifier and what is his/her responsibility?
 When the resident comes to enrol for Aadhaar to an Enrolment Centre, demographic information will be
entered from documents that the resident provides
 The authentication of documents submitted by the resident is duly verified by the officials authorised to
verify the documents. Such officials are termed as verifiers
 The verifier present at the Enrolment Centre will verify the documents submitted by the resident against
the enrolment/update form filled by the resident
 The services of the retired government officials who are generally well acquainted with such verification
procedures can be utilised by the Registrars in case they are unable to spare serving officials for
document verification
 Any serving /retired official both from Government (including Armed forces and CPMFs) and PSUs
including Banks not below the rank of Group „C‟/ class III employees may be allowed to be deployed as
Verifiers. In the areas, like big cities and Metros, where registrar is unable to avail the services of such
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Retired/Serving government officials, services of an outsourced vendor can be availed of to provide

verifiers with the approval from Authority‟s Regional Office
 The verifiers in an enrolment centre cannot be from the same vendor, hired as enrolment agency.
Registrar needs to ensure that verifiers are appropriately trained before being put in the field. The
Registrar may appoint more than one Verifier in a centre, if and where required
 The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the
enrolments and the list should be shared with the Regional office concerned
What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the
Documents?
 Make sure that the resident has original documents for verification.
 The documents produced by the resident for Aadhaar enrolment/Update must be in the list of UIDAI
approved documents only
 The format is for certificate to be issued by officials/ institutions (only those that are recognised in the
UIDAI‟s valid list of documents) for Proof of Identity, Proof of Address, Proof of Relationship, Proof of
Date of Birth is as per Appendix C
 Verifiers can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses
verification of the documents produced, reasons should be recorded in brief by the Verifier on the
Enrolment Form and returned to the resident
 In case the Verifier refuses verification with reasons or turns the resident back without recording any
reasons, the resident can approach a designated Authority created by the Registrar for Grievance
Redressal
 Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively
– Name
– PoI requires a document containing the resident‟s name and photograph. Verify that supporting
document has both
– If any of the PoI documents submitted does not contain the photograph of the resident, then it will
not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with
older photographs are acceptable
 Confirm the name in the document by asking the resident his/her name. This is to ensure that the
resident is providing own documents
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 The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss,
Mrs., Major, Retd., Dr. etc
a. It is very important to write the person‟s name very carefully and correctly. For example, the respondent
may tell that his name is V. Vijayan whereas his full name may be Venkatraman Vijayan and similarly R.
K. Srivastava‟s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may
tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from
her/him the expansion of her/his initials and check the same in the documentary evidence produced.
b. In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or
sequence of first, middle and last name, the name as declared by the resident may be recorded .
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c. If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials
and full name), the enrollee‟s full name should be recorded.
d. Sometimes, infants or children may not have been named yet. Try to ascertain the intended name for the
child by explaining to the enrollee the importance of capturing the name of the individual for allotting EID.
In case of non-availability of supporting documents for PoI, the name should be recorded with the
assistance of the Verifier.
Date of Birth (DoB)
a. Date of birth of Resident must indicate day, month and year in the relevant field.
b. If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered
as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth
is considered as “Declared”.
c. When the resident is unable to give exact date of birth and only age is mentioned by the resident or
approximated by the verifier, then only age is recorded. The software will automatically calculate
year of birth in such case.
d. The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has
correctly indicated the date of birth as “Verified” / “declared” or has filled his/her age.
e. In case of change in Date of Birth, Operator/Supervisor must inform the resident to give correct
information only as the change in date of birth is allowed only once and any further changes in DoB
must be done at Authority‟s Regional Office.
Residential Address
a. Verify that the PoA contains the name and address. The Verifier should ensure that the name in the
PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA
document is acceptable if the difference is only in spelling and/or sequence of first, middle and last
name.
b. The “Care of” person‟s name, if any, is usually captured for children and old age people living with
parents and children, respectively. If not available, one can leave this Address line blank.
c. Enhancement of address is allowed. The resident may be allowed to add minor fields, such as
House No., Lane No., Street Name, correcting typographical errors, minor changes/ corrections to
PIN code etc. to the address listed in the PoA as long as these additions/modifications do not alter
the base address mentioned in the PoA document.
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d. If the changes requested in Address Enhancement are substantial and change the base address
that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an
Introducer.
Relationship Details:
a. In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or
guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children
(or they can be enrolled together).
b. In the case of an adult, no verification will be done for the information on parent or spouse. They are
recorded for internal purposes only.
c. Only “C/O” details are captured with name of the person without any particular distinction like W/o,
D/O, S/O etc.
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Head of Family (HoF):
a. Verify that the PoR document establishes relation between the Head of Family and the family
member. Only those family members can be enrolled based on the relationship document (PoR),
whose names are recorded in relationship document.
b. Head of Family must always accompany the family member when the family member is getting
enrolled.
c. The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based
verification. HoF‟s Name and Aadhaar Number in the form should be verified against the Aadhaar
letter.
d. Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of
the HoF only.
Mobile Number and Email address:
a. You may advise the importance of mobile number for the purpose of EKYC through OTP and make
sure that the resident provides his/her mobile number (mandatorily)
b. You may also advice resident to provide his/her email address as it adds an extra security since all
authentication either failed or success are informed to residents through email.
Supervisor
Who is a Supervisor and what are his/her qualifications?

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to
have one Certified Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the
following criteria:
 The person should be of age 18 years and above
 The person shall be 10+2 pass and should preferably be a graduate
 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated
 The person should have a good understanding and experience of using a computer and should be
comfortable with local language keyboard and transliteration
 The person should have read the complete Training Material on Aadhaar Enrolment/Update available on
Authority‟s website before giving the certification exam
 The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency
appointed by Authority
 Note: Obtaining a “Supervisor Certificate” does not entitle the candidate to start the
Enrolment/Update without engagement with Authority‟s empanelled Enrolment Agencies
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After taking the certification and before starting work as EA‟s Supervisor:
 The person must be engaged and activated by any Enrolment Agency in accordance with Authority‟s
guidelines prior to commencing enrolments
 The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency
on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar
enrolment
What are the responsibilities of an EA‟s Supervisor?

At the Aadhaar Seva Kendra, Supervisor‟s role is to plan and deploy logistics and other requirements like setting
up the enrolment stations as per Authority guidelines, performing Enrolment/ Update and supervising other
important operations at the Seva Kendra. When performing his/her role as a Supervisor he/she must ensure the
following:
Site Readiness
 Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested,
attached with all devices like STQC Certified Biometric Capture Devices, GPS Device and
Printer-cum-Scanners and ensure all equipment are in working condition to start Aadhaar
Enrolments/Update process regularly
 Ensure that the only the latest Aadhaar Enrolment client/Update software is installed in each enrolment
station and periodic routine checks are to be carried out for the hardware used for the enrolment process
 Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from
electric/fire hazards
 Ensure that the proper lightning and white background is available around each enrolment station
 Ensure that furniture (tables and chairs used for Operator and the enrolee) laid out should be ergonomic
º
specifically be in 90 Layout and should minimize unnecessary movements of the resident during the
biometric capture process
 Ensure that basic enrolment centre information as given below is displayed mandatorily at each
enrolment station(in local language and English):
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– Name of Registrar and Contact Number

– Name of Enrolment Agency and Contact Number
– Name, Code, and contact number of EA Supervisor at enrolment centres
– Escalation Matrix for Raising Complaint against the Supervisor
– Working hours and Holidays of the Enrolment Centre
– UIDAI Help Line Number: 1947 and email id: [email protected]
– List of Documents required for Aadhaar Enrolment/Update
– Rate List for all the Aadhaar related services
 Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/Authority is
properly displayed at the centre, as per UIDAI guidelines.
 Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the
resident and take charge where Operator is not able to handle dissatisfied residents to prevent
unpleasant situations
 Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents
need help they can easily identify employees by their attire
 Do not undertake enrolment operations at any location without valid agreement with the
Registrars/Authority
On Boarding Self and Others

 Supervisor must submit his/her “On boarding Form” along with
the required documents to the Enrolment Agency which in turn
submit the form to concerned “Authority‟s Regional Offices” for
verification.
 After verification, Authority‟s Regional Offices will approve/reject

the on boarding with the respective Enrolment Agency
 Enrolment Agency will provide a Supervisor/Operator User Name

and Password to the operate the Enrolment Machine/Client
Managing Centre Operations

 Supervisor also acts as an Operator, when required, in exigencies
 Supervisor must be aware of latest guidelines and policies as regard
to Enrolments and updates being released from time to time by
Authority
 Supervisor administers the enrolment process at his/her enrolment

centre. He/she ensures adherence to the UIDAI enrolment processes
and guidelines at the centre and good quality of data captured
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 Supervisor must ensure that the residents who have come for Fresh Enrolment have never enrolled for
Aadhaar by using “Find Aadhaar Facility” provided in the Enrolment Client
 Supervisor must ensure that the resident is well informed that his/her biometric will only be used for
Aadhaar Enrolment/Update
 Supervisor must ensure that the resident has filled the prescribed form for “Aadhaar Enrolment/Update”
correctly and has brought all the Original Supporting documents for scanning
 Supervisor must ensure that only the required items are checked in case of any update, not the complete
information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check
Box should be selected
 Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a
“biometric exception”
 Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be
reviewed at the station during Resident‟s review of enrolment data
 Supervisor must ensure that the Operator diligently reviews the data captured from resident for every
enrolment/update and making corrections when pointed out by the resident
 Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar
enrolment/update
 Supervisor must ensure that Acknowledgement is being printed after every enrolment and duly signed by
the resident
 Supervisor must ensure that the Original Documents used as Proof of identity/Proof of
Relationship/Proof of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every
enrolment
 Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced
 Supervisor must take stock of the centre at the end of the day and make arrangements for replacement
of faulty devices, hardware and other logistics for smooth enrolments the next day
 Check devices periodically for scratches, out of focus images, only partial images getting captured. In
case any such problem is noticed, it should be reported to the concerned Enrolment Agency
Manager/HQ and a change of equipment should be requested
 Ensure all devices and computers are shut down and power is off to avoid accidents
 Ensure security arrangements for devices and other equipments.
 Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations.
Supervisor can make use of these reports in managing day-to-day operations at the centre
 Supervisor must ensure that staff at the centre observes the highest standards of ethics during the
execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the
prescribed fee
 Supervisor is also responsible for maintaining the confidentiality and security of the data collected during
Aadhaar enrolments
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GPS Location and Operator Sync Process

 Supervisor must ensure GPS Coordinates are captured before
using the enrolment client on daily basis
 Supervisor should ensure that enrolment stations are

synched/Operator Sync at start of each date using Aadhaar OTP
based authentication
Performance Monitoring
 The Supervisor cooperates with the Authority/Registrar‟s
monitors in performing monitoring and audit functions at the
enrolment centre and answers their questions to the best of
his/her knowledge. Supervisor details are recorded during
performance also signs on the performance monitoring sheet
 Supervisor ensures that audit feedback, if any, is incorporated in
the process for continuous improvement of enrolment operations
and data quality
Operator
Who is an Operator and what are his/her qualifications?

An Operator is employed by an Enrolment Agency to execute enrolment
at the enrolment stations.
To qualify for this role, person should satisfy the following criteria:
 The person should be of age 18 years and above
 The person shall be 10+2 pass and should preferably be a
graduate
 The person should have been enrolled for Aadhaar and his/her Aadhaar number should have been
generated
 The person should have a basic understanding of operating a computer and should be comfortable with
local language keyboard and transliteration
 The person should have obtained “Operator Certificate” from a Testing and Certification Agency
appointed by Authority
 Note: Obtaining a “ Operator Certificate” does not entitle the candidate to start the
Enrolment/Update without engagement with Authority‟s empanelled Enrolment Agencies
Before starting work as an Operator:
 The person must be engaged and activated by any Enrolment Agency in

accordance with Authority‟s guidelines prior to commencing enrolments
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 The person should have undergone Training Sessions conducted by Regional

Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various
equipment and devices used during Aadhaar enrolment
 The person should have read the complete Training Material on Aadhaar
Enrolment/Update available on Authority‟s website before giving the certification
exam
 The person should be comfortable with local language keyboard and transliteration
On-boarding of Operator
Operator must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency
which in turn submits the form to concerned “Authority‟s Regional Offices” for verification. After verification,
Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
Enrolment Agency will then provide each Operator a User Name and Password to operate the Enrolment
Machine/Client.
Important Commandments that an Operator/Supervisor must remember during Resident Enrolment
 Make sure that on each login, the

 Capturing GPS coordinates at start of date and time setting on the
enrolments every day. computer is current
date and time.
 Make sure to Login with your own Operator ID in Aadhaar client, for undertaking
enrolments, and log off the application when going away from the seat so that no one
else can use your login window for enrolments.
 Brief the enrolment/update process to

resident before and during the process  Make sure that the station layout is
to put the resident at ease and facilitate as per Authority guidelines.
data capture.
 Make sure that the resident has never enrolled for Aadhaar before doing a fresh
enrolment using the “Find Aadhaar Facility” provided in the client
 Make sure that all the Original Documents are available, which are required for type of
Enrolment/Update requested by the resident and belongs to the same resident whose
enrolment/update is to be done.
 Make sure that the resident has entered their Mobile Number for future communication
with the resident and other uses like OTP based Authentication and online Aadhaar
Update facility.
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 Check that the resident‟s Aadhaar

 Make sure that the resident is well
Enrolment/Update form is verified and
informed that his/her biometric will
carries Verifier‟s signature/thumb print
only be used for Aadhaar
and stamp/initials. The form must also
Enrolment/Update and no other
carry Resident‟s (Applicant‟s)
purpose.
signature/thumbprint.
 In case of Introducer/HoF based enrolment, the Introducer/HoF‟s signature/thumbprint

should be available in the form along with their details filled in the fields provided for
Introducer and HoF, respectively.
 Make sure that the resident‟s screen

 Capture demographic and biometric is on all the time during the
data of the resident in the Aadhaar client enrolment/update and ask the
software in the sequence of data capture resident to cross check the data
as per the screens provided on the being entered and review
software client. demographic data with resident
before signing off.
 Make sure that the Enrolment/Update

 Print, sign and provide Form, Original Supporting
acknowledgement to the resident and Documents and Signed Consent slip
take resident signature on consent at the is uploaded in the Enrolment/Update
end of enrolment. Client and all documents are returned
to the resident.
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Chapter 3: Aadhaar Enrolment/Update Process

The Aadhaar enrolment process includes visiting Enrolment Centre, filling the Aadhaar Enrolment/Correction –
Appendix E, getting demographic and biometric data captured, submitting Proof of Identity (PoI) and Proof of
Address (PoA), Proof of Relationship (PoR), Proof of Date of Birth documents before collecting
acknowledgement slip containing EID (Enrolment ID).
 There are other modes of enrolment for the resident who do not have any Proof of Identity and Proof of
Address documents i.e. through Introducer based enrolment or Head of the Family based enrolment.
 Any resident who has resided in India for a period or periods amounting in all to one hundred and
eighty-two days (182 days) or more in the twelve months immediately preceding the date of application
for enrolment is eligible for Aadhaar Enrolment.
 Resident needs to enrol only once, as multiple enrolments will result in rejections unless it is advised by
the Authority.
 The waiting time for Aadhaar generation may vary up to 90 days after receipt of resident data packets in
CIDR.
 Note: In case of omission of Aadhaar number for reasons other than multiple Aadhaar numbers having
been issued, residents shall be required to re-enrol. The reasons for omission of Aadhaar Number are
specified in Appendix F.
Types of Enrolment
 Proof of Identity (PoI) - Mandatory

Document-based
 Proof of Address (PoA) - Mandatory
Enrolment
 Date of Birth (DoB) - Optional
Introducers include:
 Registrars‟ own employees
 Elected local body members
 Members of local administrative bodies
 Postman
 Influencers such as teachers
Introducer-based
Enrolment  Health workers
 Doctors
 Anganwadis / Asha workers
 Representatives of local NGOs
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Information Captured during Introducer-based

Enrolment:
 Introducer‟s name
 Introducer‟s Aadhaar number
 One modality of biometric information of the
Introducer
 Name of Head of the Family

 Proof of Relationship (PoR) of resident and HoF
Head of Family
based Enrolment  Head of Family‟s Aadhaar number
 Biometric confirmation of the Head of Family at
time of enrolment
 Proof of Date of Birth

 Proof of Relationship (parent and child)
 Enrolment ID or Aadhaar number of any one
Child Enrolment parent, preferably that of the mother in the event
(below five years both parents are alive, or guardian
of age)
 Biometric confirmation of the any one parents at
time of enrolment
 The address of child will be the same as that of
the linked parent / guardian
List of Documents allowed as are specified in Appendix G
Convenience Charge: Fresh enrolment and Mandatory Biometric Update for Child after obtaining 5
years in age is FREE OF COST. Operator/ supervisor asking money such activities may be
BLACKLISTED and further legal action will be taken against them. Complete Details of Charges that can
be collected from the Resident is mentioned in Appendix H
Information captured during Enrolment
Biometric information required for enrolment from all individuals except for children below 5 years of age.
Facial image All ten fingerprints Scans of both Irises
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Biometric information namely - all ten fingers and Iris is not required for enrolment of children below 5 years of
age. Facial photograph is captured for the children below 5 years in age.
The demographic information shall not include race,

religion, caste, tribe, ethnicity, language, record of
entitlement, income or medical history of the resident.
Enrolment of residents with biometric exceptions like missing finger/missing eye etc following needs to be
captured:-
 Complete Demographic Information
 One iris, if not possible to capture both the irises
 Fingerprints of remaining fingers in case of missing finger
 Exception photograph
Aadhaar Generation/Updation Steps
Step 1: Enrolment/Update
The enrolling agencies shall upload the
enrolment/update packet to the CIDR using
the software provided by the Authority. Step 2: Aadhaar Processing at CIDR
The Authority shall process the
enrolment/update data received from the
Enrolment Agency.
Step 3: Rejection
The Authority may reject an enrolment/update Step 4: De-duplication/Checks
request due duplicate enrolment, quality or
any other technical reason. After de-duplication and other quality checks
as specified by the Authority, the Authority
generates/update the Aadhaar number.
Step 5: Delivery of Aadhaar Number
 The Aadhaar is communicated to Step 6: Rectification or Update
residents in physical form (Aadhaar
 In case there is some error in the
letter)
information mentioned in Aadhaar Letter
 In Electronic form (e-Aadhaar) available or e-Aadhaar, resident may contact the
for download from Authority by calling 1947 or writing to
https://resident.uidai.gov.in/ (registered [email protected]
mobile number is required)
 Resident can also submit a Update
 Downloaded in the form of m-Aadhaar Request by following the Aadhaar
Android Application (registered mobile Update Process specified by the
number is required) Authority
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Aadhaar Update Process
Aadhaar number holder may seek alteration of his demographic information or biometric information in cases
mentioned below through the Aadhaar Update Process specified by the Authority.
 In case any demographic information of an Aadhaar number holder is incorrect or changes subsequently,
the Aadhaar number holder shall request the Authority to alter such demographic information in his
record in the CIDR
 In case any biometric information of Aadhaar number holder is lost or changes subsequently for any
reason, the Aadhaar number holder shall request the Authority to make necessary alteration in his record
in CIDR
 Mandatory Update: The biometric information of children has to be mandatorily updated upon attaining
five years of age and fifteen years of age
 In case of deactivation, an Aadhaar number holder or resident is required to update his or her identity
information partly or fully
No identity information in the Central Identities Data Repository shall be altered/updated without the
resident‟s consent or request. The reasons for deactivation of Aadhaar Number is specified in Appendix
I
Mode of Updates
 At any enrolment centres with the assistance of

the operator and/ or supervisor. The Aadhaar
Update Request Form is specified in Appendix J
(a).
Visiting
Enrolment  The resident will be biometrically authenticated
Centre and shall be required to provide his Aadhaar
number along with the identity information sought
to be updated and supporting documents
 List of Enrolment Centre is available at:
https://appointments.uidai.gov.in/
 Resident‟s Address can be updated online

through SSUP Portal by submission of Aadhaar
number and the registered mobile number and
uploading the supporting documents
Online mode  Authentication will be carried out through a
One-Time Password (OTP) sent to the registered
mobile number
 The SSUP Portal is available at:
https://ssup.uidai.gov.in/web/guest/ssup-home
The resident shall be assigned an update ID for tracking the status update, and the revised Aadhaar
letter may be made available to the resident in physical or electronic form.
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Chapter 4: ECMP Client Installation and Registration

Guide
This chapter provides installation instructions to install the AADHAAR Enrolment Client Multi-Platform (ECMP)
Online Version 5.5.5.9 under Windows Operating System along with, explaining the process of using the client.
The document is also intended to be a user manual for the AADHAAR Enrolment Client.
Pre-requisite to setup Online ECMP at Aadhaar Seva Kendra
a. Aadhaar Seva Kendra operated by any Enrolment Agency/ Registrar needs to white listed the following
I.P. in their Internal server to access the Online ECMP Client:-
Ports URLs Responsible For this

Destination IP
(Protocol) Port
103.57.226.156 (DC)
TCP/IP, onlineclient.uidai.gov.in
80/58080 103.58.114.156 (DR)
(http/https) 103.57.226.35 (DC)
TCP/IP, sftpportal.uidai.gov.in
103.58.114.35 (DR)
103.57.226.23 (DC)
53508 (sftp) sftp.uidai.gov.in
103.58.114.23 (DR)
b. Local System Ports to be opened by the any Enrolment Agency/ Registrar at their Aadhaar Seva Kendra
which will be used for the devices and services are mentioned below:-
Devices/URLs
Ports Reason For Opening Port Responsible For This
Port
6374 Captured FP and Iris Quality check Application

4401 to 4410 Finger Print Scanner VDM services
23000, 23001&
DM and Authentication services Device Manager
23002
c. Enrolment Agency/Registrar must ensure uninterrupted Internet Facility For Registering & Execution of
Client Process
d. Enrolment Agency / Registrar must check the availability of STQC Certified devices like Finger Print Slap
Scanner ,Iris, GPS, printer, scanner & drivers
e. Enrolment Agency/Registrar must check that Antivirus installed in each Enrolment Station should not
block the transaction of the Aadhaar enrolment client.
f. Enrolment Agency/Registrar must check that the proxy configuration for forwarding http and SFTP traffic
is allowed
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g. Enrolment Agency/Registrar must ensure that http/https tunnelling is not enabled for SFTP traffic.
h. Enrolment Agency/Registrar must ensure that Bypass client IP from SSL scanning on the Proxy is
allowed
i. Enrolment Agency should send the information about the Proxy Setting and I.P. Information to UIDAI
Tech Support team with the approval of Authority‟s Regional Offices for white listing the same in UIDAI
Servers.
j. Enrolment Station and Hardware/Software Specification: Enrolment Agency/Registrar must ensure that
the below mentioned list of Hardware/Software are available in each Aadhaar Seva Kendra:-
 Desktop/Laptop.
 Camera – 2Mega Pixel.
 Slap Scanner – ECMP.
 Single Finger print Device – UCL.
 IRIS Scanner.
 Printer.
 Scanner.
 Windows 7 or Windows 8 (32-bit and/or 64-bit editions).
 High-speed Bank Network Connectivity (for uninterrupted connectivity during client
installation/enrolments/Updation).
 The enrolment station (Laptop/Desktop) should be pre-installed with associated drivers for printer,
Camera, scanner etc.
 Updated window O/S installed using windows live update.
 Anti-virus if any installed should be disabled while client installation.
 2 GHz,Dual core CPU or Later.
 4GB RAM or higher.
 160 GB HDD.
 Dedicated USB 2.0 port(Minimum 5 ports required) for use of IRIS, Finger print scanner, Camera
etc.
 Valid (alpha numeric/numeric) Bios Serial number.
Installation Process
Enrolment Agency/Registrar must excess the below mentioned URLs to download the latest version of the Online
ECMP Client 5.5.5.9
Item Reference Path after downloading the Release

Aadhaar Enrolment Client …..\MSP_ECMP_ONLINE_5.5.5.9_Production_FullBuild_06.July.2018
Set Up Path \5.AadhaarEnrolmentClient\Setup_Aadhaar_Enrolment_Client_v5.5.5.
9.exe
Vendor Devices ……\MSP_ECMP_ONLINE_5.5.5.9_Production_FullBuild_06.July.201
8\4.Dependencies
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Following salient features are available in the Online ECMP Client which was not present in the Offline ECMP
Client:
 No separate ECA Login and Admin.
 Secure Login with Operator Name, Id and UID along with Biometric Details authenticated in real time.
 All the functions/modules of the Client will only work inside Enrolment Agency‟s Proxy Network.
 Supervisor/ Operator On boarding is not required in the local enrolment station.
 SFTP Installation and Registration to upload data not required.
STAGE 1: Installation Package Contents: The installation setup (extracted from the Installation Path) contains
the following folders:
a) ReadMe – Contains the Installation & Uninstallation Instruction
b) Checklist – This folder contains checklist needs to be filled at the time of installation and send it to
[email protected]
c) Documents – Contains all the documents related to the Client application
d) Dependencies - this folder contains all the pre-requisites and Vendor Device Manger (VDMs) that are
required for Aadhaar Enrolment Client to work.
e) Aadhaar Enrolment Client – This folder contains the setup file of the product.
Once all the files are downloaded, users have to extract all the flies and Double click on the Setup. exe file
located directly under Aadhaar Enrolment Client folder and click next button as shown the screen shot below:-
Step 1
Open Setup.exe file and
click Next.
Step 2
Read the terms and
condition and if you agree,
click on Agree button.
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Step 3
By default, the installation
happens to Program Files
folder also called as
Installation directory.
To change this directory,
click on “Browse” button
and select the proper
path to store the setup files
Step 4
Let the Process of
Installation to Complete and
then click on “Finish
Button”
.
Step 5
After Installation a “UIDAI -
Authority of India” Folder is
created in “C drive” & “Start
Menu” as shown
Step 6
After the Process of
Completion of Installation
an “Aadhaar Client Icon”
will be created on the
desktop
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STAGE 2: Vendor Device Software Installation:

 Select the appropriate finger print and IRISVDM software from the “4. Dependencies” folder.
 Follow the vendor instructions to install them. Along with it please contact the Vendor for Installation of
GPS Device Drivers, Printer, and Scanner along with Camera Device Drivers.
STAGE 3: Proxy setting in ECMP application

 Once the Installation is done the Enrolment Agency/Registrar has to manually configure their proxy IPs
and port number in ECMP online client in each enrolment station. Please do the below setup before
Launching the application.
 Go to Location C:\UID Authority of India\Aadhaar Enrolment Client\conf
 Open the file „proxy.properties‟. In proxy.properties file following parameters are available-
Parameters used for configuring custom proxy ip& port -

 custom.proxy.ip =
 custom.port =
Parameters used for configuring server proxy port -

 cidr.admin.server.proxy.port =
 cidr.cis.server.proxy.port =
 cidr.sftp.server.proxy.port =
 cidr.php.server.proxy.port =
These parameters are used to configure server proxy port in "proxy.properties" file instead of hardcoding
in "cid.properties" file. Server proxy port can be same or different.
Parameters used for configuring proxy username & password (only in 5.5.5.9)
 custom.proxy.userName =
 custom.proxy.userpwd =
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STAGE 4: Understand the General Instruction related to the use of ECMP Online Client
a) Transliteration – Most of the fields in the application are provided with transliteration function. Press
TAB key to transliterate a field after entering the data in English. Data will be transliterated to the local
language selected. In case transliterated data need to be overwritten, press INSERT key to make the
change effective. Press CTRL + K to get on screen local language key board.
b) Mandatory fields – All mandatory field are marked with red coloured star - *. Field level validations will
not be passed until these fields are filled with valid data.
c) Every field in the enrolment client has set of validations associated with it. These validations will be
invoked while navigating out of the field. In case certain validations fail, user can see the field
highlighted (in red colour).
d) Every screen in the enrolment client application has set of validations to prevent erroneous data
getting into the system. These validations will be invoked while switching from one screen to another.
If all validations are passed, then a green colour tick mark will appear near the screen name.
e) Maximum number of attempts allowed to capture resident biometric details is configurable. Here, it is
set to 4 attempts. If all the 4 captures fail and does not meet the defined threshold, the last capture is
considered as the best capture.
f) Maximum number of enrolments performed per day, maximum number of un-exported packets
allowed in the client and interval between mandatory synchronization are set by the server. Once
client reaches any of these limit, all enrolments related features in the client will be disabled. However
other features like end of day review, export and sync, report etc will be enabled.
Client Registration Process
Each Enrolment Agency/Registrar should have the following information available with them before the start the
registration of Online ECMP Client with the Authority:-
a) 3 digit Registrar code provided by the Authority
b) 4 digit enrolment agency code provided by Authority
c) 5 digit Station ID number should be unique for the same Registrar and EA Combination.
d) Enrolment agency specific user name and password to register in the enrolment client.
e) Enrolment Station/ System should be connected to Internet.
f) User Credential Files which contains Active operator and supervisor details
g) Master Credential Files which contains Pin code and VTC details
h) Registrar Files which contains POA, POI, POB & EA-Registrar Mapping details
i) Name Dictionary which contains suggestions given by operator in different fields of demographic
page of ECMP client
Client Registration is the first step in configuring the enrolment client is to register the enrolment client with UIDAI.
Without registration operators cannot login to enrolment client. Below are the steps to register the enrolment
client and download the Master Data.
Page 31
Step 1
To download these
credential files we need to
go the portal
https://eaportal.uidai.gov.i
n
Step 2
Download all the credential
files required for importing
in the ECMP Client
Step 3
Click on Aadhaar Enrolment
Client Icon on the desktop
and select “ Database
Mgmt. tab
Step 4
Import all the files
mentioned below which are
provided by the Enrolment
Agency/Registrar.
- Registrar
Credential- .Zip format
- Name Dictionary
- .Zip format
- User Credential - This
File is in .XML format so
for this we extract the
data from Zip Folder
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Step 5
Select and import all the
files in the system
Step 6
Confirmation screen is
shown once all the files are
imported
Step 7
Restart the Enrolment
Client by clicking the ECMP
Client icon available on the
desktop
Step 8
Enter the “User Name and
Password” provided by the
Enrolment
Agency/Registrar and Click
“register”
- After successful
registration the user will
be re directed to the
ECMP login screen and
by default it will show
only single finger print
field
Page 33
Step 9
Operator/Supervisor will
provide their Aadhaar
Number, Login ID, Name
along with Fingerprint/Iris
based authentication.
Step 10
On successful
authentication, the GPS
Menu may be opened by
clicking “ processes” tab
Step 11
Once the coordinates are
captured, confirmation
message is displayed on
the screen.
Step 12
Operator Sync should be
performed by entering all
the required details.
Operator Sync menu is

available by clicking the
“ Processes” icon in the
client
Page 34
Step 13
Operator/Supervisor will
enter the OTP received on
mobile number registered in
Aadhaar.
Along with the OTP, either

one of the Biometric
Authentication like Iris Scan
or Thumb impression is
taken for authentication
purpose
Step 14
On successful
authentication, message is
displayed on the screen.
Now the user will be show

the main screen to start the
Enrolment or Update
Functions.
Page 35
Chapter 5: Guidelines for Capturing Demographic and

Biometric Details of Resident
Detailed Guidelines for Recording Demographic
k. Enter the Demographic details of the resident from the verified Enrolment/Update Form.
l. In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.
m. Ensure that the resident has provided his/her mobile number in the form. In addition to this encourage
resident to email ID in the form, for UIDAI to get in touch with the resident using these details, if required,
like in case of returned letters.
n. Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces,
punctuation marks, capital and small letters during data capture.
o. Avoid use of un-parliamentary language and transliteration error.
p. Leave those non-mandatory fields blank where no data is provided by resident. Do not enter N/A, NA etc.
in fields where Resident has not provided any data.
q. Filling Father / Mother / Husband / Wife / Guardian field is not mandatory for residents above the age of
5 years in case the adult is not in a position or does not want to disclose. Then select checkbox “Not
Given” in “Relationship to Resident”.
r. In case of children below the age of 5 years, one of the parents‟ or guardian‟s name and Aadhaar
Number shall be mandatorily recorded.
s. It is not compulsory for only father‟s name to be recorded against the „parent‟s name.‟ Mother‟s name
can alone be recorded for the „parent‟s/ guardian‟s‟ name if so desired by the parent.
t. Enrolment of the parent is mandatory prior to the child. If the child‟s father /mother / guardian has not
enrolled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child
cannot be done.
u. For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of
the family member to HoF are mandatory details to be entered.
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Verification of Dully filled Enrolment/ Correction Form
Verification of Aadhaar Enrolment / Correction Form by Verifier
 For Documents based Enrolment, duly filled of Aadhaar Enrolment /

Correction Form to be verified against the information mentioned in
supporting PoI, PoA document
 For Head of the Family (HoF) based Enrolment- Name, Aadhaar

Number/EID of HoF and Original Proof of Relationship (PoR) with the
resident has to be verified and dully mentioned in the Aadhaar Enrolment /
Correction Form
 In case of a child below 5 years, POI and POA document for verification is not required, whereas
Original Proof of Date of Birth, Aadhaar Number/EID of either of the parents has to be verified and
dully mentioned in the Aadhaar Enrolment / Correction Form
 For Introducer-based Enrolment, Name and Aadhaar Number of the Introducer have to be recorded in
the Aadhaar Enrolment / Correction Form. The Introducer details must be available in the Enrolment Client
 Mobile Number of the enrolee is entered in the Enrolment/Update form mandatorily
Pre-Enrolment ID
 This field is used for retrieving pre-enrolment data using

pre-enrolment ID (If available)
 Enter the pre-enrolment ID and click on “Go”. Pre-

enrolment data will get populated in the respective fields
 This pre-enrolment data may require correction
NPR Receipt Number
If Resident possesses NPR receipt, then the receipt number should be

recorded in the field. Else, mark as N/A.
Full Name
 Verify the Original Proof of identity documents (PoI) produced by the resident before
recording the name in case of Document based enrolment.
 Follow the guidelines given below when recording the resident‟s name:
– Enter the full name - Ascertain from her/him the expansion of her/his initials and record the same.
For example, resident may tell that his name is V. Vijayan but his full name is Venkatraman Vijayan
– Do not include salutation or titles like Mr., Miss, Mrs., Major, Retd , Dr.
– Sometimes the infants and children may not have been name mentioned in Date of Birth Proof. In
such case please try to ascertain the intended name for the child by explaining to the resident the
Page 37
importance of capturing the name of the individual and use the name mentioned in the Enrolment
Form
– In case of child below 5 years, POI/POA is not required whereas Original Date of Birth Proof and
Aadhaar Number of either of the parent as mentioned in the DoB Proof
Gender
 M for Male
 F for Female
 T for Transgender
Date of Birth (DoB)
 Record Date of Birth (DoB) of Resident, indicating day, month and year in the
relevant field
 If the Resident provides documentary evidence (DoB Proof) of Date of Birth,

then check the box “Verified” and select the name of the document provided
by the resident in the drop down provided for DoB documents
 If the resident does not have any documentary evidence (DoB Proof), record date of birth and check
the “Declared” box
 When the resident is unable to provide exact date of birth and only mentions his/her age, Operator
should only record age in the field provided. The software will automatically calculate year of birth
Residential Address and Contact Details
 Enter the C/O address details as declared by the resident
 Verify the proof of address document (PoA) produced by the resident

before recording the address in case of document-based enrolment
 Enter complete address including the PIN code and landmarks
 The local language transliterations may be incorrect due to phonetics and other reasons, and therefore
it may need manual correction and confirmed by the resident
 If document furnished is not available in the drop down list of PoA, then it is not an acceptable PoA
document and resident may be asked to produce only the allowed PoA. For such cases the Enrolment
should not be performed till the time the resident produce the allowed documents.
 Resident‟s mobile number must be added in the Enrolment/ Update Form. In addition to this,
resident may be encouraged to provide e-Mail ID for status update and using various
Aadhaar-based services.
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Relationship to Resident (Conditional)
 This is applicable only in case of HoF (Head of Family) based Enrolment
 Filling the father / husband / guardian or Mother / Wife / Guardian field is

optional. If the information is provided by the resident, the same may be
recorded
 In case the adult does not want to disclose, then select checkbox “Not Given” in
“Relationship to Resident”
 In case of a child below 5 years, the Aadhaar number/ EID of parent/relative has
to be mandatorily recorded
Disclosure
Disclosure under Section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER
SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016:
 Ensure that the resident has provided his signature/ thumb print against this disclosure
 Resident must be informed about the implication of this disclosure
Review by Operator and Resident
 Operator must read out critical fields to the resident before the Operator finishes the Enrolment. The
Operator must reconfirm the fields given below:
– Spelling of Resident‟s Name(mandatory)
– Correct Gender(mandatory)
– Correct Age/Date of Birth(mandatory)
– Address – PIN Code; Building; Village/ Town /City; District; State(mandatory)
– Relationship details – Parent/Spouse/Guardian ; Relative Name(mandatory)
– Accuracy and Clarity of Photograph of the resident(mandatory)
– Mobile Number (mandatory)
– email ID (optional)
 Operator must ensure that no such text like NA, N/A or ND is entered in fields that do not have any
information
 Leave those non-mandatory fields blank where no data is provided by resident in the Form
 Confirmation from the resident must be taken on the complete information mentioned in the enrolment
application and Local language translation must be verified by the resident before finalizing the
enrolment
Page 39
Operator / Supervisor / Introducer / HoF signoff
 Operator needs to sign off every enrolment by providing his/her fingerprint
 Supervisor‟s sign off is activated and provided in case of biometric exceptions
 For a child below 5 years, the biometric confirmation of linked parent/relative has to be captured
 For Introducer/HoF based enrolment, biometric confirmation of Introducer/ HoF has to be captured
Printing of Acknowledgment Slip
 Operator needs to take out the print of Acknowledgement Slip containing EID
(Enrolment ID)
 Resident has to sign the counter slip and provide it to the Operator for
scanning
Mandatory Scanning
 Aadhaar Enrolment/Correction From, Original Supporting Documents and Signed

Acknowledgement Slip containing EID (Enrolment ID) must be scanned to
complete the enrolment
 All the documents are returned to the resident and should not be retained by the
Operator
Detailed Guidelines for Collecting Biometric Data
Enrolment Agencies must use Biometric Devices certified by STQC for capturing Biometric data namely, Finger
print and Iris capture devices. The list of certified biometric devices is available at STQC website
http://www.stqc.nic.in/
Fingerprint Capture
 The fingerprints need to be captured in order of all four fingers of Left Hand followed by all four fingers
of Right Hand and then the two thumbs
Page 40
 The fingers have to be positioned correctly on the Biometric Device to enable capture
 There should be no direct light shining on the Biometric Device. Use the Indicators on fingerprint
devices for positioning of fingers.
 The fingers should be placed in right direction on the Biometric Device
 Use a lint free cloth periodically to clean the platen of the Biometric Device
 Check devices periodically for scratches, out of focus images or if partial images are getting captured
 Fingerprints cut off, wet/smudged fingerprints, very light prints due to insufficient pressure will result in
poor quality
 The resident‟s hands should be clean (no mud, oil etc). Ask resident to wash hands with water and
soap, if necessary
 The fingers should not be excessively dry or wet.
 The Resident should be requested to place all four fingers of the left
hand/right hand/two thumbs on the fingerprint scanner for the four-finger
capture to ensure good contact and maximise the area of the captured
fingerprints
 Ensure that the fingers are placed flat and till the top joint of the finger is
placed well on the fingerprint scanner.
 If automatic capture does not happen, the operator should force the
capture 4 times till the all the lights on the device turns green.
 The operator should check the actionable feedback when capture fails. Some actionable feedbacks
provided by software are:
 Number of fingers present does not match with expected number of fingers
– Finger not positioned correctly
– Too much pressure (duty cycle)
– Too little pressure
– Central region missing
– Excessive moisture (wetness)
– Excessive dryness
 Fingerprints are best captured in standing position
 In case of additional fingers, ignore the additional finger and capture the main five fingers
 Ensure correct placement of fingers during fingerprint capture
 In case of missing finger select the missing finger and follow the Biometric Exception Handling
Mechanism
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Iris Capture
 Ensure correct alignment of left and right eyes and allows for more
accurate estimation of roll angle
 The Resident will be required to sit in a fixed position, like taking a

portrait photograph
 The software is able to measure the iris image quality. An initial image quality assessment would be
done to provide feedback to the operator during the capture procedure. The software alerts the
operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable
feedbacks provided by software are:
– Occlusion (significant part of iris is not visible)
– Iris not in focus
– Gaze incorrect (resident looking away)
– Pupil dilation
 The iris capture procedure is sensitive to ambient light. No direct or artificial light should directly reflect
off the Resident‟s eyes
 The device should be held steady. In case device requires to be held by resident, the enrolment
operator/supervisor may help the resident to hold the device steady
 Table light used for facial image capture should be switched off during iris capture
 Direct sunlight or any other bright light shining on resident‟s eye will create reflections and result in poor
quality image
 Operator must instruct the resident to look straight into the camera, open eyes wide open, do not blink
and to be stationary during iris capture
 If resident is having trouble during Iris scan and recapture is required, then the operator may navigate
to the next screen to capture other details and then return to Iris capture. This will relax the resident
from constant pressure to keep eyes wide open during iris capture
 The Operator needs to be patient during capture and wait for the device response instead of scrolling,
navigating back and forth on screen
 In case the Iris is not captured as required, Operator must try capturing the iris 4 times
Facial Image Capture
 Position: For capturing facial image, it is advisable for the operator to

adjust the camera instead of the resident to position herself/himself at the
right distance or in the right posture. Frontal pose needs to be captured i.e.
Page 42
no head rotation or tilt

 Focus: The capture device should use auto focus and auto-capture functions. The output image should
not suffer from motion blur, over or under exposure, unnatural coloured lighting, and radial distortion
 Expression: Expression strongly affects the performance of automatic face recognition and also affects
accurate visual inspection by humans. It is strongly recommended that the face should be captured
with neutral (non-smiling) expression, lips closed and both eyes open
 Illumination: Poor illumination has a high impact on the performance of face recognition. It is difficult for
human operators to analyse and recognise face images with poor illumination. Proper and equally
distributed lighting mechanism should be used such that there are no shadows over the face, no
shadows in the eyes and no hot spots. No light exactly above the enrolee should be used since it can
cause shadows. Light should be diffused and placed in front of the enrolee so that there are no
shadows under the eye
 Eye Glasses: If the person normally wears glasses, it is recommended that the photograph be taken
without glasses.
 Accessories: Use of accessories that cover any region of the face is not permitted. Further,
accessories like turban are also allowed as religious, traditional practices
 Operators need to be trained to obtain the best possible face images that satisfy requirements of the
software
 For children, it is acceptable that the child sits on parent‟s lap, but it needs to be ensured that parent‟s
face is not captured along with child‟s face
 Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in
software are:
– No face found
– Resident too far (eye distance in input image is less than 90)
– Resident too close (eye distance in input image is greater than one third of image width)
– Pose (Look Straight)
– Insufficient lighting
– Very low face confidence (faceness, object not identified as human face)
– Pose (yaw angle in output image is greater than 11.5 degrees)
– Non-uniform lighting (of face in output image)
– Incorrect background (in output image)
– Insufficient lighting (bad gray values in face area of output image)
Page 43
Chapter 6: Performing Demographic and Biometric

Update using Online ECMP
Case I - Fresh Enrolment ( Children below 5 Years in Age - Head of Family based)
Step 1
Login to latest ECMP
client using your
login credentials and
Click on “ Resident
Enrolment Tab”
Step 2
Type the required
details in the
Personal Details
section and enter
details of Child
name, gender and
DoB
-Translation in
regional language
may also be checked
Step 3
Fill all the
Demographic Details
and Contact Details
including Mobile
Number and email
-Translation in
regional language
may also be checked
Page 44
Step 4
Click References
tab and select a
document from Date
of Birth proof (PoB)
dropdown menu.
Step 5
Note- Fill the Head
of the Family Details
(for HuF enrolment
only)
-Proof of Relation
(PoR) Documents is
selected from the
dropdown
-Enter Total number
of documents to be
scanned including,
DoB and PoR
Document,
Acknowledgement
and Enrolment Form
Step 6
Click Photograph
tab and click the
photograph of the
resident.
Step 7
Finally, review of
Demographic and
Photograph may
be taken from the
resident. Click
Confirm.
Page 45
Step 8
Go to Fingerprints
tab.
- Capture the HUF
(any one parent)
figure impression
along with
Operator/Supervisor
confirmation and
click “VERIFY”
Step 9
Printing of
Acknowledgement
Slip and getting it
signed by the
resident
Step 10
Mandatory
Scanning of
Supporting
Documents,
Acknowledgement
Slip and Aadhaar
Enrolment Form
Step 11
Confirmation Screen
with Enrolment ID
(EID) is shown and
the enrolment is
complete
Page 46
Case II- Fresh Enrolment ( Document based Enrolment)
Step 1
-Login to latest
ECMP client using
your login credentials
and Click on
“ Resident
Enrolment Tab”
-Type the required
details in the
Personal Details
and Contact details
section as per the
Enrolment Form
-Translation in
regional language
may also be checked
Step 2
Click References tab
and select a
supporting document
– Proof of Address
and Proof of
Identity from
dropdown menu.
- Enter Total number
of documents to be
scanned including
DoB Proof, PoA, PoI
Document,
Acknowledgement
and Enrolment Form
Step 3
Click Photograph
tab and click the
photograph of the
resident
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Step 4
--Both the iris are
captured using iris
capture device
Step 5
All finger prints and
both Thumb
impressions are
captured using slap
scanner
Step 6
Finally, review of
Demographic and
Photograph may be
taken from the
resident.
Click Confirm.
Step 7
Operator/Supervisor
biometric
confirmation and
click “VERIFY” and
Submit button
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Step 8
Printing of
Acknowledgement
Slip and getting it
signed by the resident
Step 9
Mandatory Scanning
of Supporting
Documents- PoI and
PoA,
Acknowledgement
Slip and Aadhaar
Enrolment Form
Step 10
Confirmation screen is
displayed and
Operator/Supervisor
ca start another
Enrolment/Update
Page 49
Case III- Demographic update (A) and Biometric Update (B)

Step 1 (A)
Select Life Cycle
Changes menu.
Click Update Resident

information details.
**Enter information to be
updated in the fields.
***In case Mobile
No./Email is to be
updated, only Aadhaar
Number, Name and
Mobile No./Email are
entered.
Step 1 (B)
Select “BIOMETRIC
UPDATE CHECK BOX”
and enter resident name
and Aadhaar No. if only
biometric update needs
to be done
If this check box is

selected, no supporting
documents are
scanned. Only
Acknowledgment slip
and Form are scanned
Step 2 (A)
- In case of Demographic
Update, select the Proof
of Identity and Proof of
Address from the
dropdown
- Please select the
“CHECK BOX- NOT
GIVEN” in relative details
- Enter the number of
Documents as “4” i.e.
Update Form,
Acknowledgement Slip
PoI and PoA Doc.
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Step 2 (B)
-In case of Biometric
Update and Mobile/Email
Update, only select the
“CHECK BOX- NOT
GIVEN” in relative details
- Enter the number of

Documents as “2” i.e.
Update Form and
Acknowledgement Slip.
Step 3 (A)
-In case Demographic
Update, Photo and any
one of the Biometric
(Fingerprint or Iris) is
captured
-Quality of Photo and

Biometric confirmation
should be more than 50%
Step 3 (B)
In case of Biometric
Update only Photograph of
the resident is captured
along with both iris and all
fingerprints
Step 3 (B) (i)

Capture both Iris
impressions of the resident
and click Next.
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Step 3 (B) (ii)

Capture all fingers and
both thumb impressions of
the resident and click next
Step 4 (A)
In case of Demographic
Review resident needs to
confirm all the details
entered in the system
Once the resident confirms

all the details, click confirm
button
Step 4 (B)
-In case of Biometric
Review, resident will only
confirm the Aadhaar
Number , Mobile
Number/email and
Photograph captured
-Once the resident confirms

all the details, click confirm
button
Step 5 (A and B)
and Biometric Update
Operator/Supervisor
biometric confirmation
is taken and “ verified
check box” is selected
After this submit button

is clicked
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Step 6 (A and B)
Print Acknowledgement
Slip and get it signed by
the resident
Step 7 (A )
update, supporting PoI,
PoA, Signed
Acknowledgement and
Update Form are
scanned and saved (4
Documents)
Step 7 (B)
In case of
Biometric/Mobile/Email
update only Signed
Acknowledgement and
Update Form are
scanned and saved
Step 8 (A and B)
Final Confirmation and
Proceed to next
Enrolment and Update
Page 53
Chapter 7: Exception Handling

There would be instances where a resident would not be in a position to give complete set of biometrics owing to
reasons such, as injury, amputation of the fingers / hands and similar problems with the eyes. The following
guidelines are to be followed while handling such exceptions.
Exceptions in Handling
Problem Suggestions
Fingerprint Image Capture
1. The type of exception must be explicitly marked in

the software along with Exception photograph.
Missing /
amputated / 2. The fingerprints of remaining fingers are captured.
bandaged fingers
3. Resident must be asked to confirm about this
condition before proceeding
Exceptions in Handling
Problem Suggestions
Iris Image Capture
1. If capturing Iris image is not possible due to

non-existence of one or both eyes or bandage
Capturing Iris across one or both eyes / any other deformity or
image is not disease, the same has to be recorded in the
possible system.
1. The type of exception must be explicitly marked in

the software along with Exception photograph.
Squint / 2. If there is exception in one iris, the second iris must
disoriented eye be captured.
Page 54
Chapter 8: Guidelines for Enrolment Operator/

Supervisor on Quality of Enrolment/Update
Quality Check of the Demographic details and the supporting documents scanned during New Enrolment and
Update is done before the Aadhaar card is issued to the resident. This is to ensure quality and correctness of
data in the system.
Enrolment Quality Parameters leading to Process and Demo Error
 The enrolment operator/supervisor should follow the quality parameters as advised by the Authority
and should capture demographic and biometric details correctly
 They must avoid the errors described below to avoid any financial implication and blacklisting from the
Authority
 The errors made during enrolment/update may result in blacklisting of operator and he will not be able
perform any enrolment/update
Quality Check for Enrolments and Updates
Fields Do‟s and Don‟ts
Enrolment operator should verify and match the name carefully against the Proof
Document submitted by the resident.
Do not include any junk value or use any un parliamentary language, this may lead
to blacklisting of operator.
Name
The name should not include any salutation like Mr. Ms. Smt. Dr. etc, else, such
enrolments will get rejected.
The transliteration in local language should match with the name in English.
Gender The gender of the person should be captured correctly.
Date of birth of the resident should be captured correctly as per the proof document
submitted in case of verified case.
Age
Enrolment operator should verify and match the Address carefully against the Proof
Document submitted by the resident.
Address
Do not include any junk value or use any un parliamentary language, this may lead
to blacklisting of operator.
Page 55
The transliteration in local language should match with the address in English.
The address should be captured in full and should include details like house
no/name, locality, street, City/Town/Village, Pin Code etc.
Photograph of the resident should be captured correctly as per guidelines provided

by UIDAI.
Photograph The photo should be neither too dark nor too bright.
The face of the resident should be clearly visible and identifiable.
Process Errors
Process Description
Enrolment Operator/Supervisor should make sure that photo is not taken from:
 Hard copy of photo (passport photo etc.)
 Photo on a monitor
Capturing Resident  Photo on a mobile device

Photograph
 Photo from magazine/ newspaper/ book/ poster
The photograph should be clear and not blurred. There should be sufficient light
while capturing the photograph.
Enrolment Operator/Supervisor should ensure that Unparliamentary/Offensive

Capturing Resident Language is not used.
Demographic Details
The Enrolment Operator/Supervisor should verify the proof documents submitted by

the resident and ensure the following:
1. The Name, address, DOB should match with the Proof document submitted.
Verification of
Documents 2. Should accept only valid and approved proof documents as per UIDAI list of
approved documents.
3. Should scan the documents completely , so that all the details are captured
clearly.
Page 56
4. Should not accept any fraudulent/tampered document as proof.

5. The scan of the proof document should be clear and readable.
6. The document name selected on the client should match with the proof
document submitted.
Document Error – Most Common Reject Reasons
Most of the enrolments are getting rejected due to Invalid Documents submitted by the residents.
Reviewers at Enrolment Centre need to be more vigilant in checking the document before Enrolment.
Some common rejections under Invalid Document category are mentioned below.
Document Error Reject Reason
 Any document scanned as POI/POA/POR/POB which is not in the list of

approved documents will be rejected
Invalid Document  If Name/Photo is missing in POI document, then it will be rejected
 For example, ration card can be used as POI only if it has both Name and
Photo of resident
 Aadhaar Card/letter scanned as POI/POA/POR/DOB will be rejected
 In case of certificate issued by authorized person as per the approved list,
Photo of resident is mandatory and it should have stamp and signature of the
person issuing the certificate, else it will be rejected
 If the document which is attached as POI/POA/POR/POB has expired, it will
be rejected
 When Voter ID card is submitted as POA, both sides of the ID card need to be
scanned, else it will be rejected.
Common Errors by Enrolment Operators
Here are some common errors committed by enrolment operators. Each operator should be careful in avoiding
them.
Enrolment Enrolment operator should not attach Enrolment Slip/Aadhaar as Proof of

Slip/Aadhaar Card is Identity/Address/Date of Birth. This is not a valid proof and will be rejected during
attached as Quality check. The operator may also get balcklisted for uploading incorrect
POI/POA/POR/DOB: document.
This will be rejected in
QC as Invalid
Document.
Page 57
Invalid Document: During enrolment, the Enrolment operator should ensure that the document being
Aadhaar Letter is not accepted and scanned as POI/POA/POR/DOB is valid as per the UIDAI list of
valid as POI/POA/POR aproved documents. The operator should also ensure that the document is valid as
and will be rejected on date before accepting any document. Accepting invalid document will attract
under Invalid penalty on the operator and the may lead to blaclisting of the opertor.
Documents.
Invalid Document:
Scanned copy of A common error committed by enrolment operator, which has been noticed in
only one side of Voter Quality check is that while accepting Voter ID as POA, operator should ensure ,
ID is considered as both sides of the documents is scanned.The enrolment will get rejected if both sides
invalid document. An of Voter ID is not scanned.
operator should
ensure that both the
sides of Voter ID are
scanned.
Invalid Document: When accepting cerificate issued by Village head/Principal on letter head as
Certificate issued by POI/POA , the enrolment operator need to ensure the photo of resident is attested
Principal/Village head on the certificate with stamp and signature of the issuing authority. If the photo
without Name and graph is missing in the certiicate, then the certificate is considered invalid and will be
photo of resident is rejected.
considered as invalid
document.
Operators have to pay attention while entering the demographic details of the
Transliteration Error: resident. If the CAPS LOCK is ON, then attention need to be paid to the
Demographic Details transliteration. The operator need to ensure that the Demographic details entered in
in English does not English is matching with the local language as well, other wise the enrolment will be
match with Local rejected.
Language
Operators have to pay attention that while accepting POI documents, the resident
name should not have „urf‟ , „alias‟ in the Proof of Identifty document submitted.
POI: Resident name Such document will be rejected during Qaulity Check. The POI document submitted
having „urf‟ , alias in should have only a single name as entered in the enrolment form . Resident name
POI with „urf‟ , „alias‟
Age-Photo
Mismatch: Age and When the DoB is declared, care must be taken to verify the year of birth of the
the photo of the resident. Especially in case of children, the year of birth should be verified with the
resident should parents while entering declared DoB.
match
Page 58
Chapter 9: Offences and Penalties
Offenses and Penalties Due to Error Caused during Enrolment/Update

Demographic Error (DE)
Nature of Deficiency Monthly Action to be taken
Amount withheld per case shall be

Rs. 25 per packet. For Monthly
Cumulative DE errors
These are errors in data quality like poor
quality of photograph, Obvious Gender or I) For 30 cases - Suspension of
Date of Birth errors etc. operator for 180 days
II) For 50 cases - Suspension of
operator for period of ONE Year
Biometric Error III (BE-III)
Amount withheld per case shall be

Rs. 25 per packet.
For Monthly Cumulative BE-III errors
Photo not as per guidelines (1) For 30 cases - Suspension of
operator for 180 days
(2) For 50 cases - Suspension of
operator for period of ONE Year
Biometric Error I (BE-I)
Amount withheld per case shall be Rs.

1000 per packet.
For Monthly Cumulative BE-I errors:
 Full Finger Prints or Full Iris
1. For 1or more cases - Suspension
incorrectly recorded as missing
of operator for ONE year
 Photo of Photo within a BE
2. For 5 or more cases -
 Exception Photo of a different person Suspension of operator for period
of Five years. Appropriate legal
action needs to be taken if
cumulative error count is >=1
Page 59
Biometric Error II (BE-II)
Amount withheld per case shall be Rs. 25

per packet.
 Bad quality photo in exception For Monthly Cumulative BE-II errors:
photo
1. For 30 cases - Suspension of
 Exception not visible in operator for 180 days
exception photo
2. For 50 cases - Suspension of
operator for ONE Year
Photo of Photo (PoP)
Amount withheld per case shall Rs. 1000

per packet. For Monthly Cumulative BE-I
errors:
1. For 1 or more cases - Suspension of
When a photo is of other operator for ONE year
photograph/or Non-Human
operator for period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1
Unparliamentarily Language
Amount withheld per case shall Rs. 1000

per packet.
For Monthly Cumulative BE-I errors:
Use of unparliamentarily language/ 1. For 1or more cases - Suspension of
abusive language in residents operator for ONE year
demographics
operator for period of Five Years
Appropriate legal action needs to be
taken if cumulative error count is >=1
Page 60
Enrolment Agency Performance
If the performance rating is below

90%, EA will be treated to be in red
Every enrolment agency performance will zone and if the performance rating
be rated based on quality parameters of drops below 85%, the enrolment
enrolment, adherence to UIDAI‟s operations of the agency will be
processes and guidelines suspended and their EA code and
empanelment will be withdrawn for 3
years.
Review
Excessive deficiencies/violations Enrolment operations of the agency will

reported during the quarterly be suspended and their EA code and
performance review or where amount empanelment will be withdrawn for 3
withheld would exceed 50% of amount years.
payable for the period under review.
Gross violation of the stipulated Rs. 50,000 per incident and blacklisting
guidelines without potential intent to of Operator for a year
fraud - Overcharging resident for UIDAI
services / involved in corrupt practices
and for running unauthorised PEC
found during inspections
Gross violation of the stipulated Rs. 100,000 per machine and

guidelines with potential intent of fraud blacklisting of Operator for 5 years
- tampering with UIDAI‟s software
(BYPASS of operator/supervisor
BIOMETRICS)
For Monthly Cumulative DoE-I errors:

 For 1or more cases - Suspension of
Document Error DoE I operator for ONE year
 Fraudulent document  For 5 or more cases - Suspension

of operator for period of Five Years
 Missing document
 Appropriate Legal Action needs to
be taken if cumulative error count
is >=1
Page 61
Document Error DoE II For Monthly Cumulative DoE-II errors

 Invalid document  For 30 or more cases-Suspension
of operator for 180 days
 Poor quality document
 For 50 or more cases – Suspension
 Data mismatch in document of operator for period of One Year
 Document Name Mismatch
DoE Error I and II will be considered as

Demographic Error and will be counted
along with DE % of total number of erred
Financial disincentive for document packets against the total number of
Error (I, II and III) checked packets for the month will be
arrived at and the same % of the total
payment of that month will be deducted
with DE error
* Capping on the total financial disincentive: Will be capped @ 50% of the total
payment in each monthly payment cycle
Page 62
Chapter 10: Guidelines for the Enrolment Staff to

Improve Customer Satisfaction and avoid Fraud and
Corruption
***If you observe any deviations in abiding with the rules and regulations laid out for carrying out Aadhaar
enrolment and update by the Authority, then immediately report to the authority concerned. Follow the given
hierarchy to report deviations:
Operator Supervisor EA (Nodal Officer) RO (Concerned)
Sample Escalation Matrix (Needs to be displayed at each Centre)
Centre Address :
EA Name and Code :
Operator Name and Contact Number :
Supervisor Name and Contact Number :
EA (Nodal Officer) Name and Contact Number :
Registrar (Nodal Officer) name and Contact Number :
Contact Number of Grievance Cell, UIDAI, RO :
***Operator should give priority treatment to senior citizens and differently-abled residents.
In case of differently-able persons or a residents

In case of senior citizens:
with Biometric exceptions:
Operator should try to capture all the Biometrics i.e., Operator should mark that specific exception only in
10 Finger Prints, 2 Iris and Photograph. the software and capture all other Biometrics.
In case Biometric Device is unable to detect Operator has to capture exception photograph with
Biometrics of senior citizens, operator should try the clearly depicting the exception.
force capture option.
Page 63
DOs DON'Ts
TO IMPROVE CUSTOMER SATISFACTION
Enrolment Agency  Ensure a standard procedure of  Use one password for

operator/supervisor on-boarding: Enrol multiple sets of Operator
operator/supervisor, Train and Certify IDs
operator/supervisor, Register and Activate
operator in EA Admin portal  No two Operators should
have the same Operator
 Ensure proper training of operators including ID (User code)
device-specific training with the help of device
vendors/UIDAI Regional Office  Avoid force capture of
biometrics of operators or
 Facilitate proper seating to ensure recording of supervisors at the time of
quality data by operator on-boarding
 Set up 'Help Desk' to ensure crowd and time  Uncertified
management and address residents' queries operator/supervisor
should not be deployed
 Make available at least one laptop back-up at
each enrolment centre  Do not compromise on
the standard of
 Collect and clean Pre-enrolment data to save equipment deployed at
enrolment time at centre enrolment stations
 Deploy only UIDAI approved biometric
devices. Ensure that all the equipment
required for enrolment is provided at the
enrolment centres
 Sensitise the Supervisor /operator on the
importance of capturing their finger prints
clearly at the end of each enrolment
 Rate Card is pasted at each Enrolment Center
EA Staff-  Ensure proper layout of the enrolment Station,  Do not demand extra
Operator/Supervisor such as height of table, positioning of devices, money other than
position of the resident vis-à-vis the operator, prescribed by the
lighting and position and tautness of the white Authority for any kind of
background Aadhaar update
 Brief the enrolment procedure to resident  Do not deny any resident
before and during enrolment to put the resident for enrolment in case of
at ease and facilitate data capture Biometrics exception and
poor quality finger prints
 Read out if Resident is not able to read. Make
sure spellings of name, gender, address,  Do not speak rudely with
relationship details are correct residents
 Be patient during enrolment and be courteous  Do not re-enrol residents
to residents without checking status
of earlier enrolments of
 Ensure that resident mobile number is entered resident
in the system
Page 64
 Ensure that resident is made to understand the  Do not enter N/A,NA etc.
use of email ID in the enrolment/update in fields where Resident
has not provided any
 Operators need to proactively use “Find data
Aadhaar facility- Advance search” before
any fresh enrolment to minimise the rejections
 Inform residents about time taken for Aadhaar
Generation/ Update i.e. up to 90 days
 Inform resident to download e-Aadhaar after
receiving Aadhaar generation SMS from UIDAI
 Inform resident to contact 1947 or
[email protected] in case resident does not
receive Aadhaar generation SMS or
e-Aadhaar is not available for download after
90 days
 Put the resident at ease and make sure that
the resident‟s screen is on all the time during
the enrolment and ask the resident to cross
check the data being entered
 Give priority treatment to differently-able,
senior citizens and pregnant ladies
 Do not make any changes in the enrolment
form by yourself. Even if the resident insists to
make some minor changes in the form,
operator must refer this to verifier. In such
cases the operator must politely ask the
resident to go back to verifier and make
changes and take signatures of verifier
henceforth in the enrolment form.
Page 65
DOs DON'Ts
TO AVOID FRAUD AND CORUPTION
EA Staff-  Log in with your own Operator ID in Aadhaar  Do not try to tamper the
Operator/Supervisor client and log off the application when leaving Enrolment client/machine
the seat so that no one else can use your login
window for enrolment  Take Photo of a
Photograph to enrol a
 Change your login password frequently resident, take Photo of
Deity (GOD), Objects,
 Perform Operator sync activity regularly Animal/s is taken in place
 Follow the standard operating procedure of Resident Photo and
prescribed by the Authority Use Un-parliamentary
language in Resident
 Use the prescribed POI/POA only Demographic details
 Inform Authority proactively in case any fraud is  Attempt to enrol an adult
noticed by other EA Staff as a child to avoid taking
 File, back up and store enrolment data as per Biometrics OR Attempt to
UIDAI guidelines enrol an child below 5
year in age as Adult
 Sign off all biometric exception cases after due
diligence  Acts as a guardian or
parent of a child only for
 Ensure that GPS coordinates of all the the purpose of Enrolment
Enrolment machines are captured every day
before the start of any enrolment/update  Upload incorrect
document in support of
any enrolment like scan
copy of any newspaper
 Use your mobile number
and email ID in residents
Aadhaar
 Attempt to mix biometrics
of resident while
enrolment
 Sign for enrolment done
by any other operator
 Accept a photocopy,
scanned document or
any document form other
than the original
POI/POA
 Keep a copy of resident
POI/POA (hard copy or in
electronic form)
Page 66
Appendix C
SAMPLE CERTIFICATE OF IDENTITY/ADDRESS FOR AADHAAR ENROLMENT/UPDATE

(TO BE ISSUED ON THE OFFICIAL LETTER HEAD OF THE ISSUING AUTHORITY)
Affix Resident‟s recent

passport size coloured
Photo (To be attested
with half the signature
and stamp of the
issuing officer
appearing on the on the
photograph)
This is to certify that Mr/Ms ( Name of the Resident ) son/daughter/wife/husband/ward of

(Name of the relation/guardian) is known to me from last……years. His/her photograph is
attached and is duly attested by me.
His/her current address is stated below and this certificate can only be used as Proof of
Address/Identity for updation of Aadhaar Number……………………………////
This Certificate may be used as Proof of Address (PoA)/Proof Identity (PoI).
Current Address of the Resident:
Date:
Signature of Issuing Authority:
Full Name Issuing Authority:
Designation Issuing Authority:
Telephone No. of Issuing Authority:
Official seal
(To be signed personally by the Issuing Authority. Proxy signatures are not allowed.)
Page 67
Appendix D
SAMPLE CONSENT PROVIDED BY INTRODUCER
To,
______________________________________ (Name / Designation of Registrar Nodal Officer)

____________________________________________________________ (Name of Registrar)
I, (Name) _______________________ (S/O, D/O, W/O) _______________________ residing at
(Address) _______________________________________________and holding the post of
(Designation) ___________________________at (Organisation)_______________________,
consent to being an Introducer for the purpose of enabling enrolment of residents for AADHAAR
and will follow the guidelines and procedures laid down for Introducers by the Unique
Identification Authority of India and the Registrar. I shall introduce only that resident whose
identity and address I personally know. I understand that UIDAI shall proceed to issue Unique ID
no (Aadhaar) based on my introduction".
I will not collude with a person to impersonate another person (dead or alive) at the time of
enrolment.
I will not help an Aadhaar holder to deliberately take on the identity of another person by
changing his or her demographic information or collude to provide false biometric information.
AADHAAR Number / Enrolment number:
Name: Designation:
Signature: Date:
Landline Phone Number (Office and Home):
Mobile Number:
Email:
Page 68
Appendix E – Enrolment/Correction Form
Page 69
Appendix F – Cases of Omission
Cases requiring omission of Aadhaar Number
The Aadhaar number of an Aadhaar number holder shall be cancelled in the following circumstances:
(a) If it is established that more than one Aadhaar number have been issued to the same person, then
the Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent
Aadhaar numbers shall be cancelled .
(b) Where the Aadhaar number has been generated in violation of the prescribed guidelines:
I. “Photo on Photo” case where core biometric information is not available: Where an existing
photograph is used for enrolment instead of capturing a new photograph at the enrolment
centre, and where core biometric information has not been captured during enrolment, the
resident‟s Aadhaar number shall be cancelled
II. “False Biometric Exception” cases: Where the enrolment has been wrongly carried out as a
„biometric exception‟ case, the Aadhaar number shall be cancelled.
III. Where an adult has been enrolled as a child below five years of age to avoid capturing of
biometric information, Aadhaar number shall be cancelled.
IV. Any other case requiring cancellation owing to the enrolment appearing fraudulent to the
Authority
Upon cancellation, services that are provided by the Authority to the Aadhaar number holder shall be disabled
permanently.
Page 70
Appendix G – List of supporting documents for Aadhaar Enrolment/Update

Supported PoA Documents Containing Name
Supported PoI Documents Containing Name and Photo
and Address
1. Passport 1. Passport
2. PAN Card 2. Bank Statement/ Passbook
3. Ration/ PDS Photo Card 3. Post Office Account Statement/Passbook
4. Voter ID 4. Ration Card
5. Driving License 5. Voter ID
6. Government Photo ID Cards/ service photo identity card issued 6. Driving License
by PSU 7. Government Photo ID cards/ service photo
7. NREGS Job Card identity card issued by PSU
8. Photo ID issued by Recognized Educational Institution 8. Electricity Bill (not older than 3 months)
9. Arms License 9. Water bill (not older than 3 months)
10. Photo Bank ATM Card 10. Telephone Landline Bill (not older than 3
11. Photo Credit Card months)
12. Pensioner Photo Card 11. Property Tax Receipt (not older than 1 year)
13. Freedom Fighter Photo Card 12. Credit Card Statement (not older than 3
14. Kissan Photo Passbook months)
15. CGHS / ECHS Photo Card 13. Insurance Policy
16. Address Card having Name and Photo issued by Department of 14. Signed Letter having Photo from Bank
Posts on letterhead
17. Certificate of Identify having photo issued by Gazetted Officer or 15. Signed Letter having Photo issued by
Tehsildar on letterhead registered Company on letterhead
18. Disability ID Card/handicapped medical certificate issued 16. Signed Letter having Photo issued by
by the respective State/UT Governments/Administrations Recognized Educational Institutions on
letterhead
Supported PoR Documents containing Relationship 17. NREGS Job Card
details to Head of Family 18. Arms License
1. PDS Card 19. Pensioner Card
2. MNREGA Job Card 20. Freedom Fighter Card
3. CGHS/State Government/ECHS/ESIC Medical card 21. Kissan Passbook
4. Pension Card 22. CGHS / ECHS Card
5. Army Canteen Card 23. Certificate of Address having photo issued by
6. Passport MP or MLA or Gazetted Officer or Tehsildar on
7. Birth Certificate issued by Registrar of Birth, Municipal letterhead
Corporation and other notified local government bodies like 24. Certificate of Address issued by
Taluk, Tehsil etc. Village Panchayat head or its equivalent
8. Any other Central/State government issued family entitlement authority (for rural areas)
document 25. Income Tax Assessment Order
9. Marriage Certificate Issued by the Government 26. Vehicle Registration Certificate
27. Registered Sale / Lease / Rent Agreement
Supported Proof of DoB Documents 28. Address Card having Photo issued
by Department of Posts
1. Birth Certificate 29. Caste and Domicile Certificate having Photo
2. SSLC Book/Certificate issued by State Govt.
3. Passport 30. Disability ID card/handicapped medical
4. Certificate of Date of Birth issued by Group A Gazetted Officer on certificate issued by respective State/UT
letterhead Governments/Administrations
5. PAN Card 31. Gas Connection Bill (not older than 3
6. Marksheet issued by any Government Board or University months)
7. Government Photo Id Card / Photo identity card issued by PSU 32. Passport of Spouse
containing DoB 33. Passport of Parents (in case of Minor)
8. Central/State Pension Payment Order 34. Allotment letter of accommodation issued by
9. Central Government Health Service Scheme Photo Card or Central/State government of not more than 3
Ex-Servicemen Contributory Health Scheme Photo card years old
35. Marriage Certificate Issued by the
Government containing address
Page 71
Appendix H– Convenience Charge
Page 72
Appendix I – Deactivation of Aadhaar
Cases requiring deactivation of Aadhaar Number
1. The Aadhaar number of an Aadhaar number holder shall be deactivated in the following
circumstances:
a. “Photo on Photo” and core biometric information is available: Where an existing

photograph is used instead of capturing a fresh photograph at the enrolment centre, and
where core biometric information of the resident has been captured, the Aadhaar number
shall be deactivated, and the resident will be asked to update his photograph. Upon
successful update of his photograph, the Aadhaar number may be reactivated.
b. “False Partial Biometric Exception” cases: Where certain attributes constituting biometric
information have not been captured despite the resident being in a position to provide them,
the Aadhaar number shall be deactivated.
c. Where it is found at a later stage that enrolment has been carried out without valid supporting
documents, the Aadhaar number shall be deactivated till it is updated by the Aadhaar number
holder after furnishing valid supporting documents.
d. Where the information captured has been flagged as having bad data and requiring update
(such as mixed/anomalous biometrics information, abusive/expletive words and
unparliamentary language in resident demographics, multiple names in single name using „urf‟
or „Alias‟), the Aadhaar number shall be deactivated till it is updated by Aadhaar holder.
e. Where a child having attained the age of five or fifteen years of age fails to update his or her
biometric information within two years of attaining such age, the Aadhaar number shall be
deactivated. In cases where such update has not been carried out at the expiry of one year
after deactivation, the Aadhaar number shall be omitted.
f. Any other case requiring deactivation as deemed appropriate by the Authority.
2. Upon deactivation, services that are provided by the Authority to the Aadhaar number holder shall
be discontinued temporarily till such time the Aadhaar number holder updates or rectifies the
information, owing to which his or her Aadhaar number has been deactivated by the Authority.
Inquiry into cases requiring omission or deactivation
1. Any case reported or identified as a possible case requiring omission or deactivation may require
field inquiry, which may include hearing the persons whose Aadhaar number is sought to be omitted
or deactivated.
2. An agency nominated by the Authority shall examine/inquire and submit a report to the Authority as
per the procedures as may be specified by the Authority for this purpose.
3. The Authority may initiate necessary action upon receiving the report and the decision to omit or
deactivate an Aadhaar number shall lie with the Authority.
Page 73
Appendix J (a) – Aadhaar Update Form to be used at Enrolment Center
Page 74
Appendix K – Operator On-boarding form
Page 75
Page 76
Page 77
Page 78
Page 79

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Manual for Aadhaar Seva Kendra using Online ECMP Version 5.5.5.

Manual for Aadhaar Seva Kendras using

[email protected] https://uidai.gov.in/ Toll free Number: 1947

[email protected] https://uidai.gov.in/ Toll free Number: 1947

© 2018 Unique Identification Authority, All rights reserved

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Chapter 1: Introduction to UIDAI and Important

(a) Robust enough to eliminate duplicate and fake identities, and

(b) Can be verified and authenticated in an easy, cost-effective way

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Aadhaar (Targeted Delivery of Financial and Other

The Unique Identification Authority of India

[email protected] https://uidai.gov.in/ Toll free Number: 1947

The Aadhaar (Enrolment and Update) Regulations,

A centralised database in one or more locations

The process, as specified in Aadhaar (Enrolment and

 Any entity authorised or recognised by the

Registrars  Registrars would include both Government and

 An agency appointed by the Authority or a

A permanent or temporary centre set up by an

[email protected] https://uidai.gov.in/ Toll free Number: 1947

 It is the system where a resident‟s demographic

 Hardware vendors will provide the hardware, such

 Agency engaged by the Authority to conduct

The certified personnel employed by Enrolment

The certified personnel employed by enrolling

[email protected] https://uidai.gov.in/ Toll free Number: 1947

The personnel appointed by Registrars for verification

Person registered with the Registrar and Authority

An individual who has resided in India for a period or

Information relating to the name, date of birth,

Photograph, finger print, Iris scan, or such other

Core Biometric Finger print, Iris scan, or such other biological

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Enrolment ID A 28-digit Enrolment Identification Number allocated

Aadhaar A document for conveying the Aadhaar number to a

Central point of contact for resolution of queries and

Enrolment Client developed by the Authority and

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Chapter 2: Roles and Responsibilities

Who is a Verifier and what is his/her responsibility?

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Retired/Serving government officials, services of an outsourced vendor can be availed of to provide

[email protected] https://uidai.gov.in/ Toll free Number: 1947

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Date of Birth (DoB)

[email protected] https://uidai.gov.in/ Toll free Number: 1947

[email protected] https://uidai.gov.in/ Toll free Number: 1947

Head of Family (HoF):

Mobile Number and Email address:

Who is a Supervisor and what are his/her qualifications?

 The person should be of age 18 years and above

 The person shall be 10+2 pass and should preferably be a graduate

[email protected] https://uidai.gov.in/ Toll free Number: 1947

What are the responsibilities of an EA‟s Supervisor?

[email protected] https://uidai.gov.in/ Toll free Number: 1947

– Name of Registrar and Contact Number

On Boarding Self and Others

 After verification, Authority‟s Regional Offices will approve/reject