Citizens Charter Feb-2022

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Unique Identification Authority of India

Government of India

CITIZEN’S CHARTER FOR


UNIQUE IDENTIFICATION AUTHORITY OF INDIA

February 2022
CONTENTS
1. Introduction 3

2. Our Vision 3

3. Mission Statement 3

4. Stakeholders 4

5. Our Services 5

6. Standards of services provided by UIDAI 6

6.1. Aadhaar Enrolment 6

6.2. Aadhaar Generation 8

6.3. Letter Delivery/e-Aadhaar 9

6.4. Demographic and Biometric Update Service 10

6.5. Authentication Service 13

7. Other Aadhaar Online Services 14

8. Grievance Redress Mechanism 16

9. Contact Points for obtaining service benefits 16

10. Indicative Expectations from the Stakeholders 18

11. Miscellaneous 18

11.1 Month and Year of next review of the Citizen’s Charter 18


Unique Identification Authority of India
Government of India

1. INTRODUCTION
UIDAI has been set up for providing a unique identification numbers (UID) called
“Aadhaar”, to all residents of India . This identity is (a) robust enough to eliminate
duplication and fake identities, and (b) is capable of being verified and authenticated
in simple, cost-effective manner.

2. OUR VISION
The Vision of UIDAI is to empower residents of India, with a unique identity and a
digital platform to enable authentication anytime, anywhere.

3. MISSION STATEMENT
● To facilitate the provision of good governance, efficient, transparent and
targeted delivery of subsidies, benefits and services, the expenditure for which is
incurred from the Consolidated Fund of India and Consolidated Fund of the State
to individuals residing in India through assigning ofunique identity numbers.

● To develop policy, procedure and system for issuing Aadhaar number to


individuals, who request for the same by submitting their demographic and
biometric information, by undergoing the process of enrolment.

● To develop policy, procedure and systems, for Aadhaar number holders for
updating and authenticating their digital identity.

● Ensure availability, scalability and resilience of the Aadhaar technology infrastructure.

● Build a strong and rebust organization, to carry forward the vision and values of the
UIDAI.

● To ensure security and confidentiality of identity information and authentication


records of individuals.

● To ensure the compliance of Aadhaar Act, by all individual and agencies in letter and
spirit.

● To make regulations & rules consistent with the Aadhaar Act, for implementing the
provisions of the Aadhaar Act.

Citizen’s Charter For Unique Identification Authority of India 3


Unique Identification Authority of India
Government of India

4. STAKEHOLDERS

SL.
Stakeholder Description
No
“Resident” means an individual who has resided in India for a period or
periods amounting in all to one hundred and eighty-two days (<182)or
1. Resident
more in the twelve months immediately preceding the date of
application for enrolment
“Registrar” means any entity authorized or recognized by the
2. Registrar
Authority for the purpose of enrolling individuals.
“Enrolling Agency” means an agency appointed by the Authority or a
3. Enrolling Agency Registrar, as the case maybe, for collecting demographic and biometric
information of individuals.
Banks and other Financial Institutions interface with Aadhaar Payment
Banks/ Financial Bridge (APB) and Aadhaar Enabled Payment System (AEPS) linking
4.
Institutions Aadhaar to bank account to accomplish the goal of “Targeted Delivery”
and “Financial Inclusion”
“Authentication Service Agency” or “ASA” shall mean a licensed entity
Authentication Service providing necessary infrastructure for ensuring secure network connectivity
5. Agencies (ASA) and related services for enabling a requesting entity to perform
authentication using the authentication facility provided by the Authority.

Authentication User “Authentication User Agency” or “AUA” means a requesting entity that uses
6. Agencies(AUA) the Yes/ No authentication facility provided by the Authority.

“e-KYC User Agency” or “KUA” shall mean a requesting entity which, in


KYC User addition to being an AUA, uses e-KYC authentication facility provided by the
7.
Agency(KUA) Authority.

OEMs and other Agencies that innovate and develop devices, software solutions and
8. Technology Partners peripheral components compliant with Aadhaar enrolment and
authentication framework.

Agencies that collate, transport and archive documents collected


9. Logistics Partners during enrolment. Logistics Partners print and deliver Aadhaar letters
and Aadhaar PVC cards to residents.

“Requesting Entity” means an agency or person that submits the


Aadhaar number, and demographic information or biometric
10. Requesting Entity
information, of an individual to the Central Identities Data Repositoryfor
authentication.

“Sub-AUA” means a requesting entity that uses the Yes/ No authentication


11. Sub AUA facility provided by the Authority through an existing AUA.

Citizen’s Charter For Unique Identification Authority of India 4


Unique Identification Authority of India
Government of India

“Sub-KUA” means a requesting entity that uses e-KYC authentication facility


12. Sub KUA provided by the Authority through an existing KUA.

Citizen’s Charter For Unique Identification Authority of India 5


Unique Identification Authority of India
Government of India

5. OUR SERVICES

SL.
Service Description
No

The process to collect demographic and biometric information from


Aadhaar
1. residents by the enrolling agencies for the purpose of issuing Aadhaar
Enrolment
numbers to such individuals.

Upon receiving enrolment information from registrars and enrolment


Aadhaar
2. agencies, UIDAI performs de-duplication and other checks on residents’
Generation
demographic and biometric data before generating Aadhaar number.

Aadhaar Letter / UIDAI through its logistics partner (s) delivers printed Aadhaar letters /
3. card Delivery / e- cards to residents. It also provides a web based solution to download a
Aadhaar digitally signed soft copy of Aadhaar letter, also called e-Aadhaar.

Aadhaar Update This service has been created to facilitate residents to update their
4.
demographic and biometric data in Aadhaar.

“Authentication” means the process by which the Aadhaar number


along with demographic information or biometric information of an
Authentication
5. individual is submitted to the Central Identities Data Repository for its
facility or
Service verification and such Repository verifies the correctness, or the lack
thereof, on the basis of information available with it. “Authentication
facility” means the facility provided by the Authority for authenticating the
Aadhaar number along with demographic information or biometric
information of an Aadhaar number holder through the process of
authentication, by providing a Yes/ No response or e-KYC data, as applicable;

Citizen’s Charter For Unique Identification Authority of India 6


Unique Identification Authority of India
Government of India

“e-KYC authentication facility” means a type of authentication facility in which


the biometric information and/or OTP and Aadhaar number securely submitted
e-KYC with the consent of the Aadhaar number holder through a requesting entity, is
6. authentication matched against the data available in the CIDR, and the Authority returns a
facility or eKYC digitally signed response containing e-KYC data along with other technical
service details related to the authentication transaction;

Citizen’s Charter For Unique Identification Authority of India 7


Unique Identification Authority of India
Government of India

6. STANDARDS OF SERVICES PROVIDED BY UIDAI

6.1 Aadhaar Enrolment

SL.
Service Description SuccessPerformance
No

Normal Process for Enrolment

Enrolment is conducted by Enrolment Agencies


working on behalf of Registrars. One of the following
three approaches of enrolment maybe adopted by
the EAs to enroll a resident.

1.0 Document based Enrolment


Submission of one valid Proof of Identity (PoI) and
one valid Proof of Address (PoA)

2.0 Head of Family (HoF) based Enrolment


Head of family (HoF) may introduce family members
by means of documents, which establish the Proof Up to 20
of Relationship (PoR). minutes
Aadhaar
1 after 95%
Enrolment
3.0 Introducer based Enrolment start of
In the absence of valid Proof of Identity (PoI) and enrolment
valid Proof of Address (PoA), an introducer’s service
can be leveraged. An introducer is a person identified
and notified by the Registrar or the Regional Offices
of the Authority and should have a valid Aadhaar
number.

All of the above three approaches require successful


capture of biometric information (Facial image, all 10
finger prints and scans of both Irises), and
demographic information like name, date of birth,
gender, name of parents/guardian, residential
address, mobile number (optional) and email
address (optional).

Citizen’s Charter For Unique Identification Authority of India 8


Unique Identification Authority of India
Government of India

Child Enrolment for children below five years of


age

1. For children below five years of age, the


following demographic and biometric information
shall be collected:
a. Name
b. Date of Birth
c. Gender
d. Enrolment ID or Aadhaar number of
either of the parents or guardian,
preferably that of the mother in the
event both parents are alive. The
Aadhaar number or EID of such parent
or guardian is mandatory, and a field
forrelationship will also be recorded.
e. The address of such a child, which is
the same as that of the linked parent/
guardian.
f. Facial image of the child shall be
captured. The biometric informationof
any one parent/ guardian shall be
captured or authenticated during the
enrolment.

2. The Proof of Relationship (PoR) document


for establishing the relationship between the
linked parent/guardian and the child shall
be collected at the time of enrolment. Only
those children can be enrolled based on the
relationship document (PoR), whose names
are recorded in the relationship document.

Exception Process for Enrolment

In case of biometric exception (unavailability of any


of 10 fingers or 2 Irises) an exception photographis
taken in addition to the photograph of the face.

Citizen’s Charter For Unique Identification Authority of India 9


Unique Identification Authority of India
Government of India

Aadhaar enrolment is free of cost

A resident should enroll only once, as multiple


enrolments will result in rejections unless it is
advised by UIDAI.

6.2 Aadhaar Generation

SL.
Service Description Success Service
No

Aadhaar is generated successfully if:


1. Quality of enrolment data meets prescribed
standards laid down by UIDAI
2. The enrolment packet passes all the
validations done in Central Identities Data Normally
Repository (CIDR) up to 30
Aadhaar
1 3. No Demographic/Biometric duplicate is days from 90%
Generation
found the date of
4. There are no unforeseen technical issues enrolment*
.
If any of the above conditions is not satisfied,
then Aadhaar generation for the resident may be
put on hold and Aadhaar Generation/Rejection
may take a longer time.
Resident will be notified on registered mobile
number about the status of Aadhaar generation/
rejection. A resident may also check the status of
Aadhaar enrolment by using any of the following Normally
methods: up to 30
Aadhaar
2 Status days from 90%
Notification 1. By visiting UIDAI official website “uidai.gov. the date of
in”(or Click Here) enrolment*
2. Resident may also call the contact center at .
1947 or email a query to [email protected]
to obtain the Aadhaar status.
*Registrars/Enrolment Agencies are normally expected to send enrolment packet to UIDAI within 2 days of enrolment
Citizen’s Charter For Unique Identification Authority of India 10
Unique Identification Authority of India
Government of India

6.3 Letter Delivery/e-Aadhaar

SL.
Service Description Success Indicators Service
No

Normally within 10 days


of Aadhaar generation,
Upon successful Aadhaar generation/ Aadhaar Letter is
demographic update except mobile and printed and handed
Aadhaar email, UIDAI prints Aadhaar letter and over to Department
1 Letter 95%
Delivery delivers to residents on the postal of Post for delivery to
address mentioned during enrolment/ the residents as per
update. timelines mentioned in
the Department of Post
Citizen’s Charter

A resident may download and print


digitally signed copy of Aadhaar from
UIDAI’s Website https://eaadhaar.uidai.
gov.in.
All the data printed in e-Aadhaar letter, is Resident can download
the same data as printed in Aadhaar e-Aadhaar immediately
2 e-Aadhaar 95%
letter. e-Aadhaar is a valid and secured after successful Aadhaar
electronic document which should be generation or update
treated on par with the printed Aadhaar
letter (refer Circular– https://uidai.gov.
in/images/uidai_om_on_e_aadhaar_
validity.pdf)
Aadhaar PVC Card is the latest form of
Aadhaar introduced by UIDAI. Other
than easy to carry and durablity, the
PVC-based Aadhaar Card has a digitally
signed secure QR code with photograph Normally Aadhaar PVC
and demographic details with multiple
security features. It can be ordered card is handed over to
online - - https://myaadhaar.uidai.gov.in/India Post within 5
Order using Aadhaar number or Enrolment ID working days of request 95%
3 Aadhaar by paying a nominal charge of Rs. 50/- submitted by Resident,
PVC card for delivery to resident’s
Aadhaar PVC card should be treated on registered address
par with other forms of Aadhaar (ref- through Speed post
https://uidai.gov.in/images/Circular_date service of India Post.
d_30_09_2020_regarding_Aadhaar_PVC
_Card.pdf )

*Registrar/Enrolment Agencies are normally expected to send enrolment packet to UIDAI within 2 days of enrolment.

Citizen’s Charter For Unique Identification Authority of India 11


Unique Identification Authority of India
Government of India

6.4 Demographic and Biometric Update Service

SL. Service Success Service


Description
No Offering Indicators Standard

A. After successful Aadhaar generation,


a resident may request for update/
correction by visiting any enrolment
centre for changes in following
demographic attributes:

a. Name (Can be updated twice)


b. Gender (Can be updated Once)
c. Date of Birth (Can be updated Once)
d. Address
e. Mobile Number
f. Email

Normally up
Demographic to 30 days
1 B. Residents who have registered mobile 90%
Update from the date
number in Aadhaar, can also update the
of update, by
following fields in their Aadhaar through
resident.
online portal myaadhaar.

i. Address
ii. Name (minor corrections)( Can be
updated twice)
iii. Date of Birth (Can be updated Once)
iv. Gender (Can be updated Once) and
v. Regional Language

Citizen’s Charter For Unique Identification Authority of India 12


Unique Identification Authority of India
Government of India

The process for online update is as follows

1. Visit Online Portal (SSUP) - https://ssup.


uidai.gov.in/ssup/
2. Login with your Aadhaar number
3. Enter the OTP received on your mobile
4. Select the field you want to update
5. To successfully save the update request,
OTP validation will be performed using
your current mobile number
6. Enter the Demographic details
7. Allow UIDAI to do transliteration to your
regional language in your Aadhaar or
correct the regional language yourself
from the auto-translated text
8. Take a coloured scan/photograph/
image (pdf,png,.jpeg) of the supporting
document (if the document has multiple
pages, scan all and save as a single
.pdf file) and then upload
9. Review details and spellings and
supporting document again, please use
Edit option to make corrections if any.
10. Re confirm with OTP received on
registered mobile and submit
11. Kindly click Make Payment button and
process the payment
12. Fee for SSUP is Rs.50/- per packet,
request for more than one field will be
considered as one packet and Rs. 50/-
shall be charged.
13. Resident can cancel the update request
before BPO processing (On payment
failure amount if paid shall be refunded
to the resident).
14. Please note-down or save the provided
URN (Update Request Number) for
future reference.

The following limits have been set for update


of demographic information in their Aadhaar:

• Name – Can be updated twice


• Gender – Once
• Date of Birth – Once

Citizen’s Charter For Unique Identification Authority of India 13


Unique Identification Authority of India
Government of India

Resident has option to update one or more


fields through a single request. The residents
are charged @Rs. 50/- per request against the
demographic update requests.

For availing these services, Resident may visit


the following link (click here) and follow the
instructions.
A resident may go for biometric data update
under following conditions

1. Child attains age of 5 or 15 years.


2. Events like accident or diseases leadingto
biometric exception conditions (loss of
limbs, loss of eyes etc.)
Normally up to
Biometric 3. It is recommended that a resident goes 30 days from
2 for biometric update every 10 years 90%
Update the date of
update, by a
Residents are advised to visit the nearest resident.
Aadhaar Kendras (Permanent Enrolment
Center)/Enrolment Centres for update of
biometric data. Resident’s biometric will be
verified against the existing biometric in the
database and replaced.

Exception Handling

In order to avoid misuse or malpractices, Limits


have been set for update of Demographic
information in Aadhaar:
 Name – Can be updated twice in lifetime
 Gender – Can be updated Once
 Date of Birth – Can be updated Once
Normally up to
90%
90 days from the
Exception date of update,
3 In case the resident has valid reason to update by a resident.
Handling
their demographic details more than the
above threshold limit, UIDAI provides
exception handling process to update their
Aadhaar data. For the cases requiring updateof
Name, Date of Birth and Gender more than the
above threshold, the following procedure is to
be followed -

Citizen’s Charter For Unique Identification Authority of India 14


Unique Identification Authority of India
Government of India

• Resident to update their data at the


nearest Enrolment Centre by providing
valid document.
• Once, the request is rejected, the
Resident shall/may be required to
approach Regional Offices (RO) of their
region by call at 1947 or email to
[email protected] with relevant details
of update along with necessary
supporting documents.
• RO shall carry out due diligence and
ascertain whether the update request
beyond the prescribed threshold is
genuine. RO may seek additional
information from the resident to carry
out a field investigation as may be
required.
• In case RO ascertain the said update
request to be genuine, case shall be
sent to Tech Center for processing / re-
processing the request.

6.5 Authentication Service

SL. Service Success Service


Description
No Offering Indicators Standard

A type of authentication facility in which the


identity information and Aadhaar number
securely submitted with the consent of
the Aadhaar number holder through a
requesting entity, is then matched against
the data available in the CIDR, and the
Authority responds with a digitally signed CIDR
response containing “Yes” or “No”, along response
with other technical details related to the in less
Yes/No authentication transaction, but no identity Authentication than 10
1 Authentication response either
information. seconds.
facility or Yes/No
95%
Service
Modes of Authentication: Service
a) Demographic authentication Standard

b) One-time pin (OTP) based


authentication

c) Biometric-based authentication
(fingerprints authentication, Iris
Citizen’s Charter For Unique Identification Authority of India 15
Unique Identification Authority of India
Government of India

authentication and face


authentication*)

d) Multi-factor authentication
*For limited services

Successful
A type of authentication facility in which Authentication
the biometric information and/ or OTP and will return
Aadhaar number securely submitted with demographic
the consent of the Aadhaar numberholder information
through a requesting entity, is matched
along with the CIDR
against the data available in the CIDR, and
e-KYC photograph of response
the Authority returns a digitally signed
Authentication response containing e-KYC data along the Aadhaar in less
facility or with other technical details related to the number than 10
2
Service authentication transaction. holder. The seconds.
demographic 95%
Modes of Authentication: data field and Service
photograph Standard
a) Demographic authentication
may be
b) One-time pin (OTP) based authentication returned
as per the
c) Biometric-based authentication classification of
(Fingerprints authentication, Iris the AUA.
authentication and Face Authentication*)

d) Multi-factor authentication

*For limited services

7. THE AADHAAR ONLINE SERVICES


Following are the various services available at UIDAI official Website (uidai.gov.in) and
mAadhaar Application (Android and for iOS 10 and above). To install the app, follow
the steps as given below:

● Visit the Google Play Store for Android mobile and App Store for iPhone.

● Type mAadhaar in the search bar and download. Alternately Click here for
Android or Click here for iOS (10 and above)

SL.
Service Offerings Description
No

Citizen’s Charter For Unique Identification Authority of India 16


Unique Identification Authority of India
Government of India

Locate Enrolment
1 Locate nearby Aadhaar enrolment centre of your convenience
Center

Retrieve Lost UID/ If you have lost your enrolment slip or Aadhaar number, you can
2
EID retrieve the same on your registered mobile number

Verify Aadhaar
3 Check if an Aadhaar number is valid or not
Number

Check your Email/


Check if your email or mobile number is registered in Aadhaar
4 Mobile Number in
Database
Aadhaar

Lock/Unlock Secure your biometric authentication as per your need by locking or


5
Biometrics unlocking your Biometrics

Check Aadhaar &


Check if your Aadhaar number is linked with your Bank Account
6 Bank Account
number
Linking Status

Virtual ID (VID) Aadhaar Number holders can generate/retrieve their 16 Digit VirtualID
7
Generator (VID).

Aadhaar
Aadhaar number holders can view the details of Aadhaar
8 Authentication
Authentication they have done in last 6 months.
History

Aadhaar A secure digitally signed xml document having demographic details


9 Paperless Offline and photograph of Aadhaar Number Holder for offline verification of
e-KYC his/her identity.

Lock/Unlock Aadhaar Number Holder can Lock/Unlock their Aadhaar for online
10
Aadhaar authentication
Secure QR Code is present on all forms of Aadhaar like Aadhaar letter,
Aadhaar PVC card, e-Aadhaar and mAadhaar. Secure QR Code is
digitally signed by UIDAI and can be used for offline identity
verification. Aadhaar secure QR Code can be scanned using m-Aadhaar
11 Secure QR Code app available on iOS/ Android and for desktop/laptop, Application is
available on UIDAI website
https://uidai.gov.in/ecosystem/authentication-devices-documents/qr-
code-reader.html

Citizen’s Charter For Unique Identification Authority of India 17


Unique Identification Authority of India
Government of India

This facility is to allow resident to booking an appointment at an


Aadhaar Seva Kendra for the following Aadhaar services:

• Fresh Aadhaar enrolment


• Name Update
Book an
12 • Address Update
Appointment
• Mobile No. Update
• Email ID Update
• Date of Birth Update
• Gender Update
• Biometric (Photo + Fingerprints + Iris) Update

Citizen’s Charter For Unique Identification Authority of India 18


Unique Identification Authority of India
Government of India

8. GRIEVANCE REDRESSAL MECHANISM


UIDAI has setup a multi-channel grievance handling mechanism for resident’s queries
and grievances related to Aadhaar Enrolment, Updation and other services. Resident
can reach UIDAI through multiple channels viz. Phone, Email, Chat, Letter and Web
Portal.

For quick disposal of complaints resident must keep the EID/URN/SRN handy.

The detailed information about available channels is as below:

SL.
Service Description
No

UIDAI contact center consists of a self service IVRS (Interactive Voice


Toll Free
1. Response system) and Resident Support Executive based assistance. It
Number -
1947 provides support in following 12 languages:

1. Hindi 5. Kannada 9. Gujrati


2. English 6. Malayalam 10. Marathi
3. Telugu 7. Assamese 11. Punjabi
4. Tamil 8. Bengali 12. Odia

a. Self Service IVRS:


Following services are available in self service mode on 24X7 basis:

 Resident can check their enrollment or update status


 In-case of successful Aadhaar generation, resident can know their
Aadhaar number using EID (Post validation)
 Resident can check their complaint status by entering their
complaint number

b. Contact Center (Resident Support Executive):


Timings (All days except 03 National Holidays: 26th Jan, 15th Aug,
2nd Oct):

 Monday to Saturday: 07:00 am to 11:00 pm


 Sunday: 08:00 am to 05:00 pm

Citizen’s Charter For Unique Identification Authority of India 19


Unique Identification Authority of India
Government of India

2. Chatbot (Ask UIDAI Chatbot is an automated chat platform available on UIDAI official
Aadhaar) – website (uidai.gov.in) for quick automated response related to Aadhaar
https://uidai.gov.i and its services. It is available on the main page of UIDAI website and
n Resident portal at right bottom. By clicking on blue icon of ‘Ask
Aadhaar’, resident can start interacting with Chatbot. It supports Hindi
and English languages.

3. Through Resident Resident can lodge complaint using available scenarios on UIDAI
portal - website under ‘File a complaint’ section.
https://resident.ui
dai.gov.in/file-
complaint

4. Through Email – Resident can send email to [email protected] for any queries and
[email protected] complaint related with Aadhaar services.

5. Walk-In at Resident can walk in to the respective regional offices according to


Regional Offices their state for their queries or submission of complaints related to
Aadhaar

In addition to above, resident can also approach UIDAI through


following channels:

By Post: 
Grievances may be lodged in UIDAI HQs or ROs through post/hardcopy.
The grievances are examined internally and forwarded to concerned
Regional Office/Concerned division. The concerned Regional Office/
division handles the grievance by necessary action.
6. Through Public Centralized Public Grievance Redress and Monitoring System
Grievance Portal (CPGRAMS) is an online platform available for the citizens 24x7 to lodge
(CPGRAMS) of the their grievances to the public authorities on any subject.
Government of
India: Grievances may be lodged at UIDAI through Centralized Public
Grievance Redress and Monitoring System (CPGRAMS) website
https://pgportal.gov.in/. The grievances are examined internally and
forwarded to concerned Regional Office/Concerned division. The
concerned Regional Office/ division handle the grievance by necessary
action.

Citizen’s Charter For Unique Identification Authority of India 20


Unique Identification Authority of India
Government of India

9. RTI (Right to Information Act, 2005)

RTI (Right to Updated LIST OF CPIO & FIRST APPELLATE AUTHORITY, UIDAI (HQ
Information Act, and Regional Offices) is available on UIDAI Official website (uidai.gov.
2005) in) OR Click Here

10. CONTACT POINTS FOR OBTAINING SERVICE BENEFITS

Regional States and Union Territories


Contact Details
Office covered by the RO

Khanija Bhavan, No. 49, 3rd Floor, South Wing


Race Course Road, Bengaluru - 01
Karnataka, Kerala, Tamil Phone : 080-22340104
RO
Naidu, Pondicherry, Fax : 080-22340310
Bengaluru
Lakshadweep Appointment for Grievance Center :
https://www.robinspec.net.in/appointment

SCO 95-98, Ground and Second Floor, Sector17-


Jammu & Kashmir, Punjab, B, Chandigarh 160017
RO
Haryana, Himachal Pradesh Contact : 0172-2711947
Chandigarh
and UT of Chandigarh Fax : 0172-2711717
Email ID : [email protected]

Ground Floor, Pragati Maidan Metro Station,


Pragati Maidan, New Delhi-110001
RO Uttarakhand, Madhya
Grievance Cell : 011-40851426
Delhi Pradesh, Delhi and Rajasthan
Reception : 11-40851426
Fax : 011-40851406
Email ID : [email protected]

Block-V, First Floor, HOUSEFED Complex,


Assam, Arunachal Pradesh, Beltola-Basistha Road, Dispur, Guwahati -
RO Meghalaya, Manipur, 781006
Guwahati Nagaland, Mizoram, Tripura
and Sikkim Reception : 0361-2221819
Fax : 0361-2223664

Citizen’s Charter For Unique Identification Authority of India 21


Unique Identification Authority of India
Government of India

6th Floor, East Block, Swarna Jayanthi Complex,


Beside Matrivanam, Ameerpet Hyderabad-500
Andhra Pradesh, Telangana,
RO 038, Telangana State
Orissa, Chhattisgarh,
Hyderabad
Andaman and Nicobar
Reception : 040-23739269
General Fax : 040-23736662

3rd Floor, Uttar Pradesh Samaj Kalyan Nirman


Nigam Building, TC-46/ V,Vibhuti Khand, Gomti
Nagar, Lucknow- 226 010
RO
Uttar Pradesh Grievance Cell :
Lucknow
Enrolment Related - 0522-2304979
SSUP Related - 0522-2304978
Email ID : [email protected]

7th Floor, MTNL Exchange, GD Somani Marg,


Gujarat, Maharashtra, Goa, Cuff Parade, Colaba, Mumbai - 400 005
RO
Dadar & Nagar Haveli,
Mumbai
Daman & Diu UIDAI RO Mumbai Contact No : 022-22163492
Email ID : [email protected]

1st Floor, RIADA Central Office Building,


Namkum Industrial Area, Near STPI Lowadih,
RO Bihar, Jharkhand and West Ranchi - 834 010
Ranchi Bengal
Helpdesk Tel. No. : 9031002292,9031002298
Helpdesk Email ID : [email protected]

Note: For updated contact details, Resident is requested to refer UIDAI website.

Citizen’s Charter For Unique Identification Authority of India 22


Unique Identification Authority of India
Government of India

11. INDICATIVE EXPECTATIONS FROM THE STAKEHOLDERS

SL.
Expectations
No

Residents are expected to duly fill the Enrolment/Update form and bring valid and
1
complete documents when going for Aadhaar Enrolment/Update.

Residents are expected to review and ensure that the Operator has entered correctand
2
complete details during Enrolment/Update process.

Registrars, Enrolment Agencies and AUA/KUA/ASA are required to comply with the
3
provisions of Aadhaar Act 2016 and the regulations notified under the Act.

12. MISCELLANEOUS

11.1. Month and Year of next review of the Citizen’s Charter


July 2022 or before if need arises

Citizen’s Charter For Unique Identification Authority of India 23

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