AAE Client 11.3.1 Install Guide
AAE Client 11.3.1 Install Guide
AAE Client 11.3.1 Install Guide
Prerequisites................................................................................................................................................. 3
Installation..................................................................................................................................................... 7
Pre-installation..................................................................................................................................... 7
Client Install......................................................................................................................................... 7
Silent Install................................................................................................................................................ 10
Creating a Response File................................................................................................................. 10
Perform Silent Installation................................................................................................................. 10
Special Notes.................................................................................................................................... 10
Viewing Log Files and Error Messages............................................................................................ 11
Prerequisites
Before installing the Automation Anywhere Enterprise Client, verify that the environment supports the
following requirements.
System Requirements
• Operating System:
(32-bit and 64-bit OS versions are supported)
• Processor: Recommended - 3.5MHZ+ with 4 Cores and above with RAM 8 GB or higher; 4 virtual
CPU (vCPU) or Logical Processor with 1.2 to 1.5 GHz speed per vCPU with RAM 6-8 GB per virtual
machine.
• Hard Disk : 300 MB of free hard disk space for installation.
Note: For Microsoft Windows 10, Microsoft Windows Server 2012 and 2016:
• Automation using Flex technology is not supported.
• The following applications and services of Automation Anywhere Enterprise Client are also running:
• Automation Anywhere.exe
• Event Watcher.exe
• Scheduler Service
• Automation Anywhere Enterprise ClientService
• Autologin Service
• Proxy Server
• Apart from the Automation Anywhere applications and services there might be other applications and
services running on that virtual machine which can utilize a significant amount of CPU and memory,
such as:
• Microsoft Office applications such as Excel
• Browsers such as Internet Explorer and Google Chrome
• Enterprise applications such as SAP, Oracle EBS, CRM, etc.
• VDI infrastructure applications
• Anti-virus software
Warning: For Bots to run properly, all files within the Automation Anywhere local repository
should be excluded from virus scans.
Supported Browsers
Plugins
Plugin Version
Silverlight 5.1.x
Adobe Flex 24
Internet Explorer 11 11.0
Chrome 49 and Above
Edge -
MODI 12.0
TOCR 5.0
Other Requirements
1. .NET Framework 4.6 and 4.6.1 (for Windows 8.1 and Window Server 2012 R2)
Verify and update the Region Format and Settings (Control Panel # Region). To update your Region
Format, select the Format tab.
To synchronize the time between the Automation Anywhere Enterprise Client and Control Room, enable
the Network Time Protocol (NTP) settings on the network.
Note: For more information regarding modification of the NTP settings for your network, contact the
system administrator.
Installation
Refer to the following topis for installation procedures
Pre-installation
Recommendations and permission settings to consider before installation.
Using the Automation Anywhere Enterprise Client setup, install or upgrade the following components:
• Automation Anywhere Enterprise Client
• .NET Framework v4.6 (if not installed)
• Visual C++ Redistributables for VS 2015 (if not installed)
• Internet Explorer 11 plugin (optional)
• Chrome plugin (optional)
• Java plugin (optional)
• Edge plugin (optional)
Client Install
The process of installing the Automation Anywhere Enterprise Client.
If there is a previous version of the Automation Anywhere Enterprise Client installed, perform a complete
uninstall prior to installing the new Automation Anywhere Enterprise Client.
1. Run the Setup for Client - Automation_Anywhere_Enterprise_Client.exe in Admin mode.
The installer first checks whether Visual C++ Redistributables for VS 2015 and .NET Framework
v4.6 is installed. If Visual C++ Redistributable is missing, the installer will prompt to first install that
component. If there are no more components to install, the Welcome screen is displayed.
Note: The default location for the Setup Installation is the C: drive.
Note: To install Edge plugin, you should close any open instance of Edge browser.
6. Optional: Click More Options to configure the Control Room URL and select a folder for runtime files.
Control Room URL This option ensures that when launching the
Automation Anywhere Enterprise Client for
the first time, the login window automatically
populates the Control Room URL. When
performing an upgrade, this will show the existing
URL.
Folder for Runtime Files This option allows for selecting the default folder
to store related folders and files that are used
If Program Data was chosen during installation or a reinstall, ensure that Program Data is selected
again By default, Public Documents is configured.
Note: If switching back to Public Documents after choosing Program Data, the folders - Automation
Autologin, Automation Schedules, and Automation Anywhere Enterprise Client Files need to be copied
to the Public Documents manually.
Silent Install
Silent installation is also known as unattended installation.
Silent Install runs the entire installation process in the background, without requiring user interaction or
displaying messages. To do this, create a file for the installation response file and send that file to the
machine to install the Automation Anywhere Enterprise Client. The installation response file is created with
the name of Setup.iss. This file contains the Install/Uninstall steps that have been recorded during the
process.
Note: Once the installation is complete, send the response file to the machine where you wish to
install the Automation Anywhere Enterprise Client, together with the setup files.
Note: Setup.iss file is by default written to the %SystemRoot% directory for Windows operating
system.
Special Notes
Additional notes for silent installation.
• It is recommended that the setup.iss and the Automation Anywhere Enterprise Client setup.exe
should be in the same folder.
• Silent installation can be used only for installing or uninstalling the product. It cannot be used for
modifying or repairing the installation.
• Use the /z option to pass data to the InstallScript system variable CMDLINE.
• Use opening and closing quotes (“”) in your source file path if it comprises a space.
The Setup.log file is created in the same directory as the response file. The /f2 option enables you to
specify an alternative log file location and file name. For example: C:\Setup.exe /s /f2 C:\Setup.log
Result codes with descriptions are listed in the table below:
0 Success
-1 General Error
-2 Invalid Mode
-3 Required data not found in the setup.iss file
-4 Not enough memory available
-5 File doesn’t exist
-6 Cannot write to response file
-7 Unable to write to the log file
-8 Invalid path to the Install shield Silent response (.iss) file
-9 Not a valid list type (string or number)
-10 Data type is invalid
-11 Unknown error during setup
-12 Dialog boxes are out of order
-51 Cannot create the specified folder
-52 Cannot access the specified file or folder
-53 Invalid option selected
The Productname.txt file is created on the desktop when any of the following errors occur:
For further details on installation and uninstallation of the Control Room and Automation Anywhere
Enterprise Client, contact support.automationanywhere.com
Uninstall
To uninstall, go to Control Panel # Programs and Features. Select the desired Automation
Anywhere Enterprise Client file and click Uninstall.
Alternatively, choose to remove the Automation Anywhere Enterprise Client by launching the Setup
Wizard:
1. Select Remove.
2. Click Next.
Note: The uninstall process for the Automation Anywhere Enterprise Client will not remove all related
folders (e.g. Client Repository folder).
Repair
Use the repair option to re-install all the program features that were installed during the initial setup run.
1. Launch the Automation Anywhere Enterprise Setup Wizard and select the Repair option.
2. Click Next.
Caution: Do not delete the database tables as repair is possible only if the database tables
exist. If the database tables are deleted, the tables will not be re-created using this option.
To check the proper installation of the Automation Anywhere Enterprise Client, try to log on to Control
Room using Automation Anywhere Enterprise Client.
Note: If you are launching Control Room for the first time, type the appropriate Control Room URL.
Note: When logging on to the Control Room using Automation Anywhere Enterprise Client for the
second time, the last login URL is displayed. If you wish to login using another URL, simply enter the
desired URL.
Note: The current username and status are displayed in the status bar.
Troubleshooting
Basic troubleshooting practices.
If there are issues with the login to the Control Room, troubleshoot based on the messages displayed.
Index
A S
admin mode 7, 7, 7 scheduler 14, 17
autologin 14, 17 services 14, 17
Automation Anywhere Enterprise Installer 10 setup 7, 7, 7
setup.log file 11
setup wizard 13
B silent install 10
browser 3, 10 silent 10
silent installation 10, 10, 11
support 3, 10
C system requirements 3
Citrix 3
client 7 U
client service 14, 17
components 7, 7 uninstall 13
control room login 14 upgrade 7, 7, 7
D W
datacenter 3, 10 Microsoft windows 3, 10, 10
E
error messages 11
I
installation 3, 7, 7, 7, 10, 10
L
license agreement 7
log files 11
login error 15
login screen 14
login unsuccessful 15
O
operating system 3, 10, 10
P
permissions 7, 7
plugins 3, 7, 7, 7, 10
prerequisites 3
productname.txt file 11
programdata properties 7, 7, 7
R
reinstall 13
repair 13
response file 10
runtime files 7