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CAGAYAN NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL
ENGLISH SPEAKER SOCIETY: A PHENOMENOLOGICAL

ANALYSIS OF COMMUTING EXPERIENCES IN TUGUEGARAO CITY
A Research Paper
presented to
the Faculty of the Senior High School,
Cagayan National High School,
Tuguegarao City, Cagayan
In Partial Fulfillment
in the requirements for the subject,
Practical Research 1
By:
Rhena Acosta
Princess Dianne Ancheta
Ian Jewel M. Berbano
Loraine Baltazar
Jamaica Cariaga
Suzea Fayna Lacuesta
Isiah Maribbay
Angel Mae Tocmo
Research Adviser:
Mrs. CHARISMA A. FRACE, Ph.D
March 2020
ACKNOWLEDGEMENT
We have taken efforts in this project. However, it would not have been possible
without the kind support and help of many individuals. The researchers would like to
express their deepest appreciation to all of them.
We thank God for providing with all that we need in completing this project. We
are highly indebted to our Practical Research I teacher, Dr. Charisma A. Frace, who has
the attitude and the substance of a genius; she continually conveyed a spirit of adventure
in regard to this subject and an excitement in regard to teaching.
We would like to express our gratitude to our parents for their cooperation,
support and Encouragement which helped us in the completion of this project. Our
thanks and appreciation also go to the people who have willingly helped us out with
their abilities.
THE RESEARCHERS
DEDICATION
To all the people

who believe in themselves,
who have full o faith and dreams
create successful footprints and
love to others and who
give back the freedom to everyone that
in needs.
And to all those

who are the sources of the
researcher’s strength,
vigour and power to live life prolifically.
To our beloved teachers and Family
that gave us strengths and the love
that they have for us all.
THE RESERACHERS
TABLE OF CONTENTS
PRELIMENARIES Pages
Title i
Research Evaluation Form ii
Acknowledgement iii
Dedication iv
Table of Contents v
Abstract vi
Chapter 1
THE PROBLEMS AND ITS BACKGROUND
Introductory 1
Conceptual Framework 4
Research Paradigm 5
Statement of the Problem 6
Significance of the Study 6
Scope and Limitation 7
Definition of Terms 7
Chapter 2
REVIEW OF THE RELATED LITERATURE AND STUDIES
Customer Satisfaction 9
Commuters Demand and Provision of Public Transport 10
Student Satisfaction in Commuting 10
The Behavior and Experience of Commuters and Drivers 11
The Commuters Attitude 12
The Reliability of Commuters and Drivers 13
Quality of Services 13
The Utilization of Public Transport 14
A Mode of Transportation 16
Service Capacity 16
Transportation and Routes 17
A Characteristics of the Drivers and Transporters 18
Appearance and Disposition of
Vehicles Contribute to the Satisfaction of Customers 19
Satisfaction on Commuters Transport Service 20
The Major Problems for Most Respondents 21
Commuters Complaints 21
Empathy of Drivers Towards their Customer 22
Customers’ Satisfaction and Commuters’ Transport 23
Factor on Customer Satisfaction is the Reliability of the Service 24

Provision of reliable service 25
Passengers Favor and Disfavor 25
The Lack of Assurance and Poor Driving Skills 26
The Major mode of Transportation
and Destination of each Vehicles 27
Service Quality and the Characteristics of the Drivers 27
Willingness to Help Customers 28
Para Transit 28
Problems Encountered by Tricycle Drivers 29
Fare Matrix 30
Accessible Plain Topography 31
The Build up of Characteristic 32
The Tangibility of the Service Providers 32
The Quality Paradox 33
Modal choice and Traffic Assignment 34
Experience and Satisfaction of the Impact of Public Transportation 34
Customer Reference 35
Treating Commuters as Resident Students 36
Comparing Commuters to Resident Students 37
Fallacy of Assuming Commuter Population Homogeneity 38
Commuters as Nontraditional Students 39
Growing Commuter Populations 40
Increasing Commuter Involvement 41
Commuter Students 42
Faculty Factors 43
Transport System of Every Nation 44
Satisfaction with the commute 45
Commuting and physical health 48
Commuters Complaints 50
Urban Transportation Plan 50
Complex Nature of Transport and Traffic Systems 51
Chapter 3
RESEARCH METHODOLOGY
Research Design 53
Locals of the Study 53
Respondents and Sampling Procedure 54
Research Instrument 54
Data Gathering Procedure 55
Data Analysis 55
Chapter 4
PRESENTATION, INTERPRETATIONS AND ANALYSIS OF DATA
Chapter 5
SUMMARY OF FINDINGS, CONCLUSION AND
RECOMMENDATIONS
Summary 61
Conclusions 61
Recommendation 62
Reference 64
Appendix A 68
Appendix B 69
Appendix C 73
Appendix D
Appendix E 75
Abstract
TITLE : ENGLISH SPEAKER SOCIETY: A PHENOMENOLOGICAL

ANALYSIS OF COMMUTING EXPERIENCES IN
TUGUEGARAO CITY
RESEARCHERS: RHENA ACOSTA
PRINCESS DIANNE ANCHETA
LOARNE BALTAZA
JEWEL BERBANO
JAMAICA CARIAGA
SUZEA FAYNA LACUESTA
ISIAH EMMANUEL MARIBBAY
ANGEL MAE TOCMO
YEAR: 2020
INSTITUTION: CAGAYAN NATIONAL HIGH SCHOOL TUGUEGARAO
CITY, CAGAYAN
ADVISER: DR. CHARISMA A. FRACE.
This study about the commuting experiences in Tuguegarao City aims to know
experience of the daily commuters and to know the problems that they mostly
encounter. The qualitative approach focuses on Commuting Experiences of
Tuguegaraoeños. The aim of such method is not to generalise but to understand and
interpret the facts about the matter which explains how social being with their diverse
motivates and their diverse intensions, make and transform the world which they live in.
It seeks to understand the connections between commuting and the social institutions
and material infrastructures that produce and sustain them. Most of the commuters and
drivers in the city experience the problems like traffic, lack of coins, stressful driving,
and rude commuters and drivers. This study concludes that not only commuters are
experiencing such problems but tricycle drivers too. It only proved that some
commuters do not understand the situation of the drivers which is not good at all
because they should unite to prevent the conflicts. On the other hand, not all tricycle
drivers are the same as the commuters It shows that the differences of their attitudes can
lead to big strife to them. Lastly, the researchers observed that Simple ticketing
arrangement is also important in order to make them use public transport. This shows
that every transportation vehicles needs to polish their service and their work to the
commuters so that every commuters will no longer experience the damage and
problems that caused by the services of the transportation vehicles. Thus, to sum things
up society need to wake up, remove its eye-mask and be alert to solve the issue.

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CAGAYAN NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL

ENGLISH SPEAKER SOCIETY: A PHENOMENOLOGICAL

Mrs. CHARISMA A. FRACE, Ph.D

express their deepest appreciation to all of them.

in regard to this subject and an excitement in regard to teaching.

To all the people

And to all those

Factor on Customer Satisfaction is the Reliability of the Service 24

TITLE : ENGLISH SPEAKER SOCIETY: A PHENOMENOLOGICAL

RESEARCHERS: RHENA ACOSTA

PRINCESS DIANNE ANCHETA

SUZEA FAYNA LACUESTA

ISIAH EMMANUEL MARIBBAY

ANGEL MAE TOCMO

INSTITUTION: CAGAYAN NATIONAL HIGH SCHOOL TUGUEGARAO

ADVISER: DR. CHARISMA A. FRACE.

encounter. The qualitative approach focuses on Commuting Experiences of

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