Hotel Security Operations Manual Roadmap V.1 12.2014 PDF

Hotel Security
Operations A–Z
Roadmap
A Guide to Completing the Hotel Security Operations A–Z Manual
<Insert name of Hotel>
The information contained herein is confidential and proprietary information

of Hyatt Corporation, Inc. and should not be distributed to or reproduced by third parties
without the express, written authorization of Hyatt Corporation, Inc.
© Hyatt Corporation, Inc., December 2014. All rights reserved.

Hotel Security Operations A – Z V.1 December 2014
Hotel Security Operations A–Z Roadmap

Introduction
This Roadmap is being issued along with the Security Policy Manual, Security Standards Manual, and the Hotel
Security Operations A–Z Manual. This Roadmap is a guide to completing the Hotel Security Operations A–Z and
achieving the key deliverables.
For experienced Security professionals, the Roadmap can be used to address gaps in Plan development and help
identify and hold accountable members of the Security Team who are tasked with completing the Plan. For less-
experienced Security professionals, the Roadmap will define the steps necessary to build a thorough and
compliant Hotel Security Operations A–Z Manual. These recommended plans are not just specific to a Security
Department, but contain topics that are relevant also to other Hotel Departments. Where similar plans do exist,
it is important for these to be consistent in their procedural content and not contain conflicting statements or
processes.
Table of Contents
Hotel Security Operations A–Z Roadmap ................................................................................................... 1
Introduction ............................................................................................................................................ 1
Using the Hotel Security Operations A–Z Template ............................................................................... 1
Naming the Hotel Security Operations A–Z Manual............................................................................... 2
Step One: Determine Who Will Write the Manual..................................................................................... 3
Tasks for the Plan Owner ........................................................................................................................ 3
Step Two: Complete Each Procedure of the Manual.................................................................................. 3
Step Three: Review and Finalize the Plan ................................................................................................... 3
Step Four: Distribute the Plan..................................................................................................................... 4
Plan Distribution ..................................................................................................................................... 4
Step Five: Train to the Plan ......................................................................................................................... 4
Using the Hotel Security Operations A–Z Template

 Locate the MS Word file called “Hotel Security Operations A-Z TEMPLATE” in the Security Policy, Standards
and Guidelines Library section of the Security page on Hyatt Connect.
 Download the file to your computer/local drive.
 Use the “Save As” function in Microsoft Word; then follow the instructions below to name your plan.
<Insert Hotel Name> | Hotel Security Operations A–Z Roadmap 1

© Hyatt Corporation, Inc., December 2014. All rights reserved.
Emergency Response Plan Roadmap V1 12.2013
Naming the Hotel Security Operations A–Z Manual

For Reference: Each property should follow the formula below for naming the electronic version of their Hotel
Security Operations A–Z Manual.
<SpiritCode><Location Name> Security Operations Manual <V.#> <DATE>
Example
HELRA Hyatt Regency Atlanta Security Operations Manual V.1 04.19.14
Important Note about File Naming

Save a NEW copy of your Manual, using a new version number (V.2, etc.) and date when you change your
Manual. NEVER write over the existing plan: save as a NEW copy and rename it. You will need prior versions for
safekeeping and for reference.
<Insert Hotel Name> | Hotel Security Operations A–Z Roadmap 2

© Hyatt Corporation, Inc., December, 2013. All rights reserved.
Step One: Determine Who Will Write the

Manual
The Manual Owner should be a member of the Security Team. This person should be knowledgeable about the
Hotel property and have an understanding of common principles in security response and incident prevention.
Tasks for the Plan Owner

 Read the Security Standards and Security Policy Manuals available on the Security page of Hyatt Connect.
 Read and review this Manual template to understand the types of information to be assembled.
 Confirm Manual Owner is up to date on all Hyatt training in the areas of security and incident prevention.
 Determine adequate deadlines and a schedule for review and completion of the Manual.
 Consider budget needs to fill any gaps discovered in equipment and systems related to implementing the
Security Operations A–Z once completed.
Step Two: Complete Each Procedure of the

Manual
This Manual is organized with procedures listed alphabetically by topic. This structure is intended to make the
procedures easy to locate and follow.
For each topic, a standard policy, the purpose of the policy, and the procedures to follow are already written.
The Hotel Security Team should carefully review each procedure and align them with local protocols.
Be aware that all policies and procedures in the Hotel Security Operations A–Z must be in
conformance with the Security Standards and Security Policy Manuals provided by
Hyatt Global Security.
Step Three: Review and Finalize the Plan

 Establish a review schedule and deadlines with all members of the Security Team.
 Establish a review schedule with the Hotel owner.
 Establish a review schedule with Hotel professional resources such as legal counsel and financial advisors.
 Define the timeline and process for the Security Team to sign off on the completion of the Manual.
<Insert Hotel Name> | Step One: Determine Who Will Write the Manual 3
Step Four: Distribute the Plan

Plan Distribution
Your plan should exist in these places:
Plan Distribution Checklist*

 Hotel-level shared drive/Intranet
 Security Office (printed)
 Hotel Departments (printed and communicated to each area where procedures are relevant)
*These places should be updated with a new Manual, with the version number and
date updated, every time you make a change or adjustment to your Manual.
Step Five: Train to the Plan

 Schedule training sessions for the Security Team and the Hotel (as relevant).
 Schedule periodic reviews to ensure operational compliance with procedures.
Schedule training to cover team members on all shifts.
<Insert Hotel Name> | Step Four: Distribute the Plan 4


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<Insert name of Hotel>

The information contained herein is confidential and proprietary information

© Hyatt Corporation, Inc., December 2014. All rights reserved.

Hotel Security Operations A–Z Roadmap

Using the Hotel Security Operations A–Z Template

<Insert Hotel Name> | Hotel Security Operations A–Z Roadmap 1

Naming the Hotel Security Operations A–Z Manual

Important Note about File Naming

<Insert Hotel Name> | Hotel Security Operations A–Z Roadmap 2

Step One: Determine Who Will Write the

Tasks for the Plan Owner

Step Two: Complete Each Procedure of the

Step Three: Review and Finalize the Plan

Step Four: Distribute the Plan

Plan Distribution Checklist*

Step Five: Train to the Plan

Schedule training to cover team members on all shifts.

<Insert Hotel Name> | Step Four: Distribute the Plan 4

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