ZEESHAN FAYYAZ

[email protected]
+971 55 300 6888

Synopsis:

14+ years of proven experience as a Digital Transformation Manager with the blend of Technical,
Management, & Business skills. Successfully developed, managed and delivered products/projects worth millions
of dollars on Digital Transformation, Cloud adoption, Business Processes Re-Modeling & Automation, Web and
Mobile Apps, Ecommerce (B2B, B2C), Customer Experience Solutions, Contact Center implementations,
Collaboration etc. KPIs also include implementing successful delivery strategies, projects budgeting, enhanced
ROI. Instituting healthy & long-term relationship with the stakeholders: C Level Executives, Principals, and 3 rd
parties. Assessment and adoption of the new technology trends in the market.

Products and Projects delivered for few major clients are following:
 Finance House Abu Dhabi ECommerce apps. (Onboarding Mobile app – integrated with Eithad
Bureau, Central Bank and EID and Value House Mobile Apps)
 SMSA Logistics – Saudi Arabia (Freelance Courier Service Mobile App. and backend hosted
on Azure)
 Total Petroleum – UAE (02 separate applications for budgets and projects tracking)
 MyBazar.com (Ecommerce portal launched in Malaysia and soon coming to GCC)
 OSHAD (Occupational Safety and Health Center – Abu Dhabi)
https://aladaa.oshad.ae/en/Pages/default.aspx currently in use by 75 Govt. entities of Abu
Dhabi
 Environment Agency - Abu Dhabi (Managed Services for 4years (Applications, Identity Access
Management, Unified Communication, HR and Payroll applications) etc.
 Federal Demographic Council (FDC) – Hadoop Big Data project
 ADNOC Group companies (Borouge (Website development and Migration), GASCO
(Delegation of Authorities and Major Projects Dashboards application, Al Dhafra Petroleum
(Website), ZADCO (Nintex based Business Process automation)
 ENOC (Inspection Application, Business Processes Automation)
 Dragon Oil & Land Mark Group (Business Processes Automation)
 SCNS (Supreme Council for National Security - UAE) Business Processes Automation solution
in integration with Oracle E Business Suite
 Emirates Flight Catering (Intranet integration with Oracle HCM)
 Saudi Post (200K mail boxes distributed among several ministries and hosted at STC).
 PDO-Oman (DMS for HSE Dept.)
 PetroChina Halfaya Iraq (DMS)
 Unilever – Pakistan (Lagun Portal)
 Ministry of Culture and Knowledge Development (MCKD) - UAE – Eservices and Website
 Abu Dhabi National Energy Company (TAQA Global)
 Prime Minister Office (PMO) – UAE etc.

Technical Skills & Solutions Experience:

Strong experience on different technologies such as: Azure (IaaS, PaaS), Mobile (Ionic, Xamarin, React),
OpenSource, MS SharePoint, .Net, CRMs (MS & Salesforce), Contact Center Solutions (Vocalcom, Genesys).
Have done integration with different systems like: Oracle Gate, Oracle E-Business suite, Oracle Hyperion, IBM
Maximo, MS Dynamics AX, Biztalk, Livelink.
I have also managed implementations of IT Security & High availability solutions such as: Backups, Archiving,
End Points Protection, DLP (Data Loss Prevention), Identity Access, VDI and MDM etc.

Fair knowledge of DevOps, Big Data (Hadoop), RPA (UiPath, Kofax, Blue Prism), BI, Immersive Tech. (AI,
Chatbots, AR/VR)

 Experience in leading multiple projects (portfolio management) at the same time through efficient
utilization of resources & using PMI standards
 Strong Business Requirement Gathering & Project Management skills for onsite / offshore project
execution models
 Skilled in Waterfall, Agile Scrum, RUP methodologies
 Sound understanding of TOGAF, SOA, MSF and MOF
 Experience in Incident, Change & Problem management using ITIL standards.
 Worked on ManageEngine Service Desk, OP Manager & MS SCCSM
 Good knowledge of ITSM Policies and Procedure

Career Review:

1. Serving as Practice Head at 10Pearls.

(From Oct 2017 – till date)

Key Responsibilities:
 Successfully managing the Enterprise level Digital solution deliveries in the MEA Region
 Supervising the Requirements/Gap analysis for critical projects with business users, processes
re-engineering and converting into workable technical solutions.
 Working with UI/UX and Tech leads on story boarding, product screens and road-map
development
 Engaged in whole SDLC, Developing Architecture base-lining and framework for different projects
 Providing appropriate and customized value propositions through consultative approach
 Timely Deliveries, Projects execution and assessment of the ROI are my core KPIs
 Continuous Review and monitor all the projects with core technical team using tools such as:
Slack, JIRA, Basecamp, MS Project etc.
 Risk mitigation and issues resolution within the best interest of business
 Maintaining healthy relationship with the Stakeholders, Principals / Vendors or 3rd Parties
 Managing and mentoring a team of 15+ Professionals (PMs/Architects, Devs, Infra.
consultants)

2. Started as Manager – Delivery & Pre-Sales at Infotouch Technologies.

(From Mar 2011 – Jun 2017)

Major Achievement:
1. Successfully managed services and support for Infrastructure and Applications, implemented ITSM at
Environment Agency of Abu Dhabi for 4.5years.
2. Delivered several, million-dollars projects for GASCO, Borouge, PetroChina, ENOC, Dragon Oil, PDO
etc.

3. Designed, developed and managed 3.5 million-dollar OHSMS application

https://aladaa.oshad.ae/en/Pages/default.aspx for OSHAD (Occupational Safety and Health Center –
Abu Dhabi). The application is been used by 75 Govt. entities of Abu Dhabi and assuring safety on
work for thousands of works and staff in different industries across the emirates. The application is a
bench mark in UAE for OHSMS monitoring and control.
4. Handled many mission critical projects for different public and private sector enterprises across GCC.

Key Responsibilities:

 Led the planning and implementation of mission critical web and mobile apps projects
 Continuous Review and monitor all the projects with core technical team using tools such as:
Slack, JIRA, Basecamp, MS Project etc.
 Grown and managed a team of 25+ professionals (Team Leads/PMs, Pre-Sales, Devs. Etc.)
 Involved in complete projects implementation cycle through Gap Analysis, FSDs (Functional
Specifications Document), Design, Development, UATs (User Acceptance Test), Deployment, User
Trainings & Support.
 Facilitate the clear definition of project scope, goals and deliverables for complex projects
 Developed Architecture base-lining and framework
 Preparing and presenting solution demos & presentations
 Defining Digital road-map strategies, Brain Storming, Story boarding, UX/UI design inputs along with
creative team. Sometimes drafting RFPs for the clients as well.
 SLAs and AMCs management for delivered projects.
 Manage healthy relationship with the Clients, Principals / Vendors & Channel Partners to
deliver successful projects

3. Served as Sr. Technical Consultant, in Emitac (Emirates Technology Company)

(From Mar 2008 – Jan 2011)

Responsibilities:

 Involved in complete projects development cycle through Gap Analysis, FSDs (Functional Specifications
Document), Development, UATs (User Acceptance Test), Deployment, Users trainings & Support
 Conducting meetings with different departments and divisions of the particular-client to provide clear
understanding of the requirement
 Coding on .Net and SharePoint, supervising complete installation and maintenance of MS services and
web servers’ farm in production environment
 Responsible for UAT and post implementation support and management
 Updating knowledge base by preparing user friendly guides and manuals for efficient use of business
applications, equipment & general training.

4. Worked as E-Commerce & Network Admin, in Arabian Premiers Trading, Dubai – UAE
(From Apr 2006 – Feb 2008)

Responsibilities:

 Taken-care the Implementation, Marketing & Technical Support of Online Ecommerce Portal Utypia
(Server Hosted in Austria) which is providing the online enquiry generation facilities especially to
corporate clients for their fast orders processing
 Responsible for Search Engine Optimization, Social Media Marketing and Strategies, Integrated
Web Campaign, Promotions, PPC
 Responsible to update & manage the Website of the company
 Handling & Providing complete Training & Support to the Major Clients Purchasing Dept. like (National
Bank of Dubai, Emirates Bank, Sharjah Municipality, Dubai Silicon, Commercial Bank
International, Dubai Customs, Sharjah Islamic Bank etc.), for Online Portal UTypia to provide
secure & efficient purchasing services
 SLAs management with Vendors & Suppliers.
 To maintain the File Server & connectivity on VAN through Citrix
  To maintain the whole LAN based network in the company’s Dubai office including (hardware &
software installations etc.)
 To monitor and ensure regular backups of Web servers & Focus Accounts network-based software
 Responsible for purchasing & maintenance all kind of Office Automation Equipment for the Company
 Handling multiple responsibilities as required facilitating the business users

5. Was associated with Unilever - Pakistan as a Technical & IT Support Coordinator, in TPM (Total
Productive Maintenance) Dept., Lipton Karachi Tea Factory.
(From Feb 2004 – Jan 2006)

Responsibilities:

 Providing IT supports to TPM Dept., working on LAN within the factory

 Using MP2 database software for capturing and analyzing machines breakdowns related data and
information
 Working on Layouts of machines on AutoCAD with engineering details in supervision with Engineering
Support Dept.
 Developing TPM training courses/modules & conducting training on TPM related topics & techniques
recommended by JIPM Japan Institute of Plant Maintenance, (CLTI, WWBLA, PPA, 5W 1H) etc.
 Preparing TPM progress presentations & developing TPM activity reports
 Updating electrical load data and drawings of the factory
 Making audit reports and presenting them

Professional Certifications:

- Prince2 (Agile Practitioner), ITIL Foundation, Six Sigma (yellow belt)

- Microsoft Certified Technology Specialist (MCTS)
- ERP based SAP Training Course from University of Karachi
- Brand Management Certification from University of Karachi
- Training on Quality & Productivity through Kaizen Management, from National Productivity
Organization, Ministry of Industries, Production & Special Initiatives & University of Karachi

Academic Qualification:

2002 BS in Computer Science

Personal:

Visa Status: Valid Residence Employment Visa under Free Zone

Driving License: Valid UAE Driving License
Marital Status: Married