Question 1 of 25

What are the inputs to the Solution Evaluation knowledge

area?

a. Implemente Incorrect It's the

d solution "current
(external), state"
future state description,
description, not the
business "future
objectives, state", and
realized it's the
value. "potential
value", not
the "realized
value."
BABOK
Figure 8.0.2

b. Solution
performance
measures,
enterprise
limitations,
solution
limitations,
recommend
ed actions

c. Implemente Correct BABOK

d solution Figure 8.0.2
(external),
current
state
description,
business
objectives,
potential
value.
d. Implemented solution (external),
 recommend actions, potential value,
solution performance analysis
Question 2 of 25

Kate is a BA working in a manufacturing company. The

COO believes that current downtime of the
manufacturing lines is excessive. He has done the math
and if downtime can be decreased by 50% per year, the
organization could produce $7M more in product
annually. He has asked Kate to assess the current
processes related to downtime.

For the above Scenario, please answer question 1 of 3 below:

Where should Kate first focus her efforts?

a. Kate should Correct BABOK

first 8.1.4.1
determine
what
existing
performance
measures
exist and if
they're
accurate.

b. Kate should
first identify
the
appropriate
stakeholders
and plan
elicitation
activities to
brainstorm
improvemen
t ideas.
c. Kate should
begin
observing
downtime-
related
activities in
order to
identify
areas of
improvemen
t and build
rapport with
production
personnel.
d. Kate should complete benchmarking to
ensure the COO's objective is
achievable.
Question 3 of 25

Kate is a BA working in a manufacturing company. The

COO believes that current downtime of the
manufacturing lines is excessive. He has done the math
and if downtime can be decreased by 50% per year, the
organization could produce $7M more in product
annually. He has asked Kate to assess the current
processes related to downtime.

For the above Scenario, please answer question 2 of 3 below:

What else can you think of that Kate might want to do as

one of the first steps?

a. Kate might Correct At this point

want to the focus is
elicit on
additional identifying
ideas for performance
performance measures
 measures and ensuring
from they're
stakeholders accurate
. and that
methods for
capturing
them exist
and are in
place.
BABOK
8.1.4.1

b. Kate may
want to
begin to
assess how
stakeholders
feel about
the existing
solution in
terms of its
ease of use.

c. Kate should
begin
observing
downtime-
related
activities in
order to
identify
areas of
improvemen
t and build
rapport with
production
personnel.
d. It would be a great idea for Kate to get
on the governance team's agenda for
status updates of the initiative.
Question 4 of 25
 Kate is a BA working in a manufacturing company. The
COO believes that current downtime of the
manufacturing lines is excessive. He has done the math
and if downtime can be decreased by 50% per year, the
organization could produce $7M more in product
annually. He has asked Kate to assess the current
processes related to downtime.

For the above Scenario, please answer question 3 of 3 below:

What type of solution performance measures will Kate

focus on primarily?

a. Whatever is
available
and
accessible

b. Quantitative Correct Since the

measures focus has to
do with
reducing
downtime
by 50%, the
primary
focus is on
measures
which are
more
numerical in
nature.
BABOK
8.1.4.1

c. Both
qualitative
and
quantitative
measures
d. Qualitative measures
Question 5 of 25

Which input describes the value that may be realized by

implementing the proposed future state? It can be used
as a benchmark against which solution performance can
be evaluated.

a. Business Incorrect Business

objectives objectives
are an input
into
Measuring
Solution
Performance
and does not
describe the
value that
may be
implemente
d in the
propose
future state.
BABOK
Figure 8.2.1
and BABOK
8.1.3

b. Potential Correct BABOK 8.2.3

Value

c. Relationship
managemen
t
d. Solution performance measures
Question 6 of 25
 What are the three major considerations that a business
analyst must consider when conducting stakeholder
impact analysis on a solution?

a. Policies,
capabilities,
and risk
tolerance

b. Necessity,
opportunity,
cost, and
sunk cost

c. Understandi
ng,
perception,
and
awareness

d. Functions, Correct BABOK

locations, 8.4.4.2
and
concerns
Question 7 of 25

Raul has conducted the analysis required to document

the current limitations of the solution including
constraints and defects. What outcome is he looking to
achieve by executing this action?

a. Solution Correct This is the

limitation output from
the Assess
Solution
Limitations
task which
Raul has
completed.
BABOK 8.3.8
b. Solution
performance
measures

c. Solution Incorrect This is the

performance output from
analysis the Analyze
Performance
Measures
task. BABOK
8.3.8 and
8.2.3,
Figure 8.2.1
d. Change strategy
Question 8 of 25

Cheryl has just completed her analysis of a solution's

performance measures that she collected to determine
the value the solution provides to the enterprise. What
will she do next?

a. Create key
performance
indicators.

b. Assess the Correct BABOK 8.3.2

solution
limitations
and identify
the causes
for the
limitations.

c. Determine if
the
measures
are
qualitative
or
quantitative
 .
d. Determine if the solution aligns with
the goals and objectives.
Question 9 of 25

Peter and his team have defined desired performance

measures to assess the performance of a solution. Many
of these measures are new to the organization. What is
Peter's next step?

a. Assign
ownership
of, and
determine
the
frequency
of,
measuremen
ts.

b. Gain
approval for
the new
measures.

c. Trace the
performance
measures to
business
objectives.

d. Ensure that Correct BABOK

the 8.1.4.1
enterprise
has methods
in place to
capture the
measuremen
ts.
Question 10 of 25
 The performance report for an in-house developed
solution has shown for the past year that the application
is outperforming its targets in every category. The
defined KPIs set the performance bar pretty high.

For the above Scenario, please answer question 1 of 2 below:

What's the likely cause for "over" performance?

a. The Correct This is also

developers known as
exceeded "gold
the plating."
performance Although not
expectations BABOK-
defined in specific; it
the reflects
requirement more
s and general
acceptance knowledge
criteria. but is a
scenario a
BA may face
when
assessing a
solution.

b. The end- Incorrect End-users

users were can make an
trained impact on
really well the success
on the new and
solution, so performance
they of a
maximized solution, but
the generally
solution's not to the
performance point of
. over
 performance
above and
beyond the
requirement
s and
expected
performance
.
BABOK:8.4.4
.4

c. Sometimes
you just get
lucky!
d. The vendor may have "pushed" updates
improving solution performance.
Question 11 of 25

The performance report for an in-house developed

solution has shown for the past year that the application
is outperforming its targets in every category. The
defined KPIs set the performance bar pretty high.

For the above Scenario, please answer question 2 of 2 below:

Given this scenario, what is the best course of action for

the BA?

a. Investigate Correct Before the

the root BA can
cause of the recommend
over- a course of
performance action or
determine if
the benefit
outweighs
the cost,
they must
understand
 the reason
for "over-
performance
" so they can
calculate
the cost.
BABOK 8.2.6

b. Do nothing

c. Perform a
cost/benefit
analysis to
ascertain
the value of
the over-
performance
d. Present the assessment report to the
appropriate leader and ask them for a
decision to pursue further action or not
Question 12 of 25

Anu is an experienced business analyst who is working on

a project where senior management are looking for her
input on the replacement of an existing solution. She has
identified the fact that the solution has reached the end
of its life. What recommendation should Anu make to
senior management?

a. Identify
additional
capabilities

b. Reduce
complexity
of interfaces

c. Make
organization
al changes
d. Retire the Correct BABOK
solution 8.5.4.2
Question 13 of 25

Ed is working on making recommendations to increase

value of a solution. He has discovered that different
stakeholder groups may have common needs that can be
met with a single solution. What recommendation is the
best option for Ed?

a. Identify
additional
capabilities

b. Retire the
solution

c. Avoid waste

d. Eliminate Correct BABOK

redundancy 8.5.4.2
Question 14 of 25

For the stakeholders that support analyzing performance

metrics, which one can identify risks, and provide
insights into the data and potential value of a solution?

a. Domain Incorrect The Domain

subject Subject
matter Matter
expert Expert only
provides
input into
the data for
analyzing
the
performance
, not the
 potential
value.
BABOK 8.2.7

b. Data analyst

c. Sponsor Correct BABOK 8.2.7

d. Project manager
Question 15 of 25

A solution architect has a paper prototype of the system

for which you are the BA. She asks you to evaluate the
solution to ensure it meets the defined measurements
before she passes it on to the developers as she is going
on vacation and won't be available for rework. How do
you respond?

a. You suggest Correct The solution

she build a must be in
prototype use in some
for form in
evaluation order to be
purposes evaluated.
before BABOK 8.3.3
developmen
t.

b. You trace
the
requirement
s to her
design to
provide
confidence
that the
system will
work.

c. You advise
her to talk
 to quality
assurance as
they will be
conducting
the tests.
d. You advise that your first evaluation is
scheduled after development and will
let her know the results.
Question 16 of 25

What are ALL of the core concepts used in Solution

Evaluation?

a. Comparison,
analysis,
evaluation
context,
stakeholders
, validation,
need.

b. Evaluation
context,
change,
solution,
stakeholders
, value,
need,
validation,
analysis.

c. Change,
need,
solution,
context,
validation,
stakeholders
.

d. Change, Correct BABOK

 need, Table 8.0.1.
solution, All the core
context, concepts are
value, used in each
stakeholders knowledge
. area.
Question 17 of 25

Chris, a CIO in the banking industry, implemented the

Business Relationship Manager (BRM) role to improve
customers' loyalty scores. Best practice frameworks cited
the BRM role as a sure- fire way to ensure customer
satisfaction. Chris implemented the role by the book by
sending six new BRMs through a 4-week training course
and requiring them to pass a rigorous exam to obtain BRM
certification. The scores are in and customer satisfaction
scores are essentially the same as they were prior to the
BRM role.

For the above Scenario, please answer question 1 of 2 below:

What might your initial take be on this situation?

a. Not enough Incorrect This might

due be true, but
diligence the scenario
was given to doesn't
the upfront provide
analysis to enough
determine if information
the BRM role to support
was the this answer.
"right"
solution.

b. The solution
is low
performing,
 but could
potentially
be valuable.

c. The BRM
role isn't
delivering
value so the
organization
should write
off the sunk
cost and
explore
other
customer
satisfaction
enhancemen
t options.

d. The solution Correct The BRMs

might be have all
high gained
performing, certification
but so
contributes presumably
lower value are high
than performing,
expected. but all
customer
satisfaction
scores have
stayed
essentially
the same.
An
assumption
may be
made in that
the problem
is that the
software is
not
 delivering
value, not
the BRMs
efforts.
BABOK
8.2.4.1
Question 18 of 25

Chris, a CIO in the banking industry, implemented the

Business Relationship Manager (BRM) role to improve
customers' loyalty scores. Best practice frameworks cited
the BRM role as a sure- fire way to ensure customer
satisfaction. Chris implemented the role by the book by
sending six new BRMs through a 4-week training course
and requiring them to pass a rigorous exam to obtain BRM
certification. The scores are in and customer satisfaction
scores are essentially the same as they were prior to the
BRM role.

For the above Scenario, please answer question 2 of 2 below:

If Chris will not authorize Peyton to proceed, how should

Peyton treat the lack of measures?

a. As a solution
problem

b. As an Incorrect You may

enterprise view it as
risk such but the
BABOK
offers
different
guidance.

c. As an
enterprise
problem
d. As a solution Correct BABOK
risk 8.2.4.1
Question 19 of 25

A project team is piloting a new set of processes before

full deployment. Barry is a BA who is evaluating the
solution in terms of delivered value. He finds that
stakeholders aren't engaging in the new processes and
have instead reverted to the "old way" of doing things.
What should Barry recommend?

a. Conduct Incorrect There is not

coaching enough
and information
mentoring provided to
as a way to know if this
focus specific
stakeholders recommend
on the new ation would
processes. increase
solution
value.

b. Conduct
more
training as
stakeholders
probably
don't
understand
the new
processes.

c. Create
incentives
so that
stakeholders
are more
motivated
to leave the
 "old ways"
behind.

d. There's not Correct While the

enough BABOK
information doesn't state
provided for this
a specific specifically,
recommend the need for
ation. an
organization
al change
effort is
obvious.
However, it
is
imperative
to perform
root cause
analysis for
the lack of
engagement
before a
specific
recommend
ation is
offered.
BABOK
8.5.4.2
Question 20 of 25

Who are the stakeholders that contribute to measuring

solution performance?

a. UI expert,
developer,
regulator,
documentati
on subject
matter
 expert,
supervisor,
tester.

b. Domain
subject
matter
expert,
documentati
on subject
matter
expert,
regulator,
sponsor,
user
experience
expert

c. Customer, Correct BABOK 8.1.7

domain
subject
matter
expert,
project
manager,
sponsor,
regulator.
d. Supervisor, director, end user, domain
subject matter expert, customer,
sponsor, developer.
Question 21 of 25

The sponsor believes that cultural assessments are of

little value. What would be a compelling way to state the
case for their need?

a. A cultural Correct BABOK

assessment 8.4.4.1
will
determine if
 the existing
organization
is capable of
accepting a
solution. If
cultural
changes are
needed, it
will judge
the
organization'
s ability and
willingness
to adapt to
those
changes.

b. A cultural
assessment
will
determine if
the existing
organization
is capable of
accepting a
solution.

c. It is the
most cost-
effective
way to
develop a
communicat
ion plan that
will ensure
awareness
and
understandi
ng of the
solution.
d. It will judge the organization's ability
and willingness to adapt to cultural
 changes required for stakeholders to
readily adopt solutions.
Question 22 of 25

Which tool used to support assessing enterprise

limitations is defined as follows: "Boundaries of the
proposed new, removed, or modified components of the
enterprise, as well as the potential value expected from
the future state"?

a. Solution
scope

b. Future state Correct BABOK 8.4.5

descriptions

c. Risk analysis
results

d. Current Incorrect This tool is

state not used in
description the Assess
Enterprise
Limitations
task. BABOK
8.4.5
Question 23 of 25

To which task is assess solution limitations closely linked,

including the fact that it can actually be performed
concurrently?

a. Asses Correct BABOK 8.3.2

enterprise
limitations

b. Conduct
elicitation
c. Assess
stakeholders
d. Risk analysis and management
Question 24 of 25

Delivery sales have been decreasing by 5% year-over-year

for a company's bottled water offering. The water is
delivered to a subscriber's door in 5-gallon plastic jugs
which fit on top of a dispenser. This is a common product
in the bottled water industry. Alan has been asked to
assess the solution to understand the reason for declining
sales as it has been the company's steady source of
revenue.

For the above Scenario, please answer question 1 of 1 below:

Alan found that as the population of the customer

segment subscribing to this service aged, the 5 gallon
jugs were simply too heavy to hoist onto the water
dispenser causing them to cancel the service. Alan
brainstormed potential solutions and immediately
completed a financial analysis to understand the
cost/benefit of manufacturing jugs that held 2.5 vs. 5
gallons. He was proud of the fact that the 2.5 gallon jugs
could have the same neck and so would fit existing
dispensers. His recommendation was to go ahead with
the manufacture of the new jugs along with a "win-back"
campaign for lost customers. What might he be missing in
his recommendation?

a. He needs to
provide
alternative
actions in
addition for
consideratio
 n.

b. He needs to Incorrect This is also

provide true but in
decision the is case,
makers with a risk
a view of analysis is
what will more
happen if pertinent.
they do
nothing.

c. Nothing is
missing in
his
recommend
ation. Al's
process and
recommend
ation was
right on!

d. He needs to Correct Alan is

complete a assuming
risk analysis. that people
will be able
to lift a 2.5
gallon jug.
Assumptions
are risks.
BABOK 8.5.6
Question 25 of 25

Brenda is developing a plan to measure solution

performance. In addition to the measures themselves,
what other considerations are part of the plan?

a. Volume or
sample size,
currency.
b. Volume or Correct BABOK
sample size, 8.1.4.3
frequency
and timing,
currency.

c. Frequency
and timing,
currency,
data
collection
tool.
d. Volume or sample size, frequency and
timing, data collection tool.