Scribd Logo
Upload

Welcome to Scribd!

  • 61 views

    Final Exam Study Guide: Content Will Focus On Post-Midterm Material. However, Pre-Midterm Material Is Fair Game

    Uploaded by

    Jake Fowler
    This document provides a study guide for the final exam in the CIS 235 Introduction to Information Systems course. It lists the major topics and concepts covered in the course that could appear on the exam, including e-commerce, customer relationship management, supply chain management, social media, business processes, systems acquisition, security, business intelligence, big data, SQL, entity relationship diagrams, and Excel. It provides example questions for each topic and advises students to review class materials, presentations, assignments and textbook chapters to prepare.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Final Exam Study Guide: Content Will Focus On Post-Midterm Material. However, Pre-Midterm Material Is Fair Game

    Uploaded by

    Jake Fowler
    61 views5 pages
    This document provides a study guide for the final exam in the CIS 235 Introduction to Information Systems course. It lists the major topics and concepts covered in the course that could appear on the exam, including e-commerce, customer relationship management, supply chain management, social media, business processes, systems acquisition, security, business intelligence, big data, SQL, entity relationship diagrams, and Excel. It provides example questions for each topic and advises students to review class materials, presentations, assignments and textbook chapters to prepare.

    Original Description:

    Original Title

    Final_Study_Guide

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides a study guide for the final exam in the CIS 235 Introduction to Information Systems course. It lists the major topics and concepts covered in the course that could appear on the exam, including e-commerce, customer relationship management, supply chain management, social media, business processes, systems acquisition, security, business intelligence, big data, SQL, entity relationship diagrams, and Excel. It provides example questions for each topic and advises students to review class materials, presentations, assignments and textbook chapters to prepare.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    61 views5 pages

    Final Exam Study Guide: Content Will Focus On Post-Midterm Material. However, Pre-Midterm Material Is Fair Game

    Uploaded by

    Jake Fowler
    This document provides a study guide for the final exam in the CIS 235 Introduction to Information Systems course. It lists the major topics and concepts covered in the course that could appear on the exam, including e-commerce, customer relationship management, supply chain management, social media, business processes, systems acquisition, security, business intelligence, big data, SQL, entity relationship diagrams, and Excel. It provides example questions for each topic and advises students to review class materials, presentations, assignments and textbook chapters to prepare.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    CIS 235 Introduction to Information Systems Summer 2016

    Final Exam Study Guide


    Please review the HW assignments, and their related class materials, as you may have
    ER Diagram, Excel, and SQL related exam questions on top of the concepts
    summarized below
    Knowledge Content Sources
     Class Presentations/Discussion (In-class slides, activities, and the dialogue surrounding them)
     Introduction to Information Systems Textbook
     Assignments: HW, EC, Team Project

    Please keep in mind that while not all of the content in a given reading or assignment
    was covered in class, it is still valid. Similarly, not all material discussed in class was
    covered in a reading or assignment, but it is still valid as well.
    Content will focus on post-Midterm material. However, pre-Midterm material is fair
    game.
    For any concept or content covered, do not simply demonstrate an abstract
    understanding of a concept or idea. It is necessary, but not sufficient, to simply know
    “what” something is or “how” to do something. The important, integrative learning
    occurs when you can contextualize and answer, in addition to how and what, the
    “why” of a subject. Why do these things matter and why are they so important to
    business and the world in general?

    PLEASE NOTE: These are only examples of questions. This is by no means a


    comprehensive list. There will be questions on the exam that examine different areas
    of the subjects covered than what are listed here. These are only a guide for you to
    use in preparing yourself for the exam.
    CIS 235 Introduction to Information Systems Summer 2016

    Please read your Class Slides, Textbook Slides, and Textbook


    Chapter 7 – E-commerce
    1. What is E-commerce?
    2. What were some of the predecessors of E-commerce?
    3. What are the different types of E-commerce models?
    4. What are the different iterations of Web Technology (1.0-4.0) and what are examples of each?
    5. Why do these web techs matter for E-commerce?
    6. What is the difference between a forward auction and a reverse auction, how are those services
    typically implemented online, and what are example of online services that use similar functions
    but do not actually provide auctions?
    7. What are the different degrees of digitization?
    8. How can E-commerce affect the supply chain?
    9. What is the Long Tail, and how does E-commerce make it possible?
    10. What is Crowdfunding, and how does E-commerce make it possible?

    Chapter 11 – CRM
    1. What are the 4 phases of Customer Life Cycle? Do you know the order of the phases?
    2. How does CRM work along Customer Lifecycle?
    3. What are the CRM components that are used for solicitation/lead tracking and relationship
    management?
    4. What is the fundamental difference between top line and bottom line initiatives? How does this
    impact our strategic decision-making regarding CRM systems and their implementation?
    5. What is the difference between customer facing and customer touching applications?

    Chapter 11 – SCM
    1. What is a supply chain?
    2. What is supply chain management (SCM)?
    3. What steps or organization types or typically involved in a supply chain?
    4. Why is the term “chain” misleading?
    5. What is Disintermediation in regards to strategic use of SCM?
    6. What's the difference between supply-chain profitability and organizational profitability?
    7. What is Just-in-time (JIT), and why do organizations want to implement this practice?
    8. What are some of the ways IS can improve a supply chain?
    9. What factors affect its performance?
    10. What is the “Bullwhip effect”?
    11. What are the trade-offs of sharing information with other members of your supply chain and
    why is this relevant to the Bullwhip Effect?
    12. Can you briefly explain the concept of Statistical Control?
    13. Can you briefly explain Kanban and why it is important?

    Chapter 9 – Social Media in Business


    1. What is a Social Media Information System (SMIS)? How is it used?
    2. What is a “Defender of Belief”?
    3. What is a “Seeker of the Truth”?
    4. What is SLATES in relationship to SMIS and Enterprise 2.0?
    5. What is a Folksonomy? Can you provide an example?
    CIS 235 Introduction to Information Systems Summer 2016

    6. What are examples of SMIS that are used across an organization’s Value Chain?
    7. How has the Customer Decision Journey changed in the presence of Social Media?
    8. What are some fundamental ways that marketing has changed in the presence of Social Media?
    9. What are some potential pitfalls of engaging with customers via Social Media?
    10. What is the “Gig” Economy?

    Chapter 2 – Business Process


    1. What is a business process? What are the components of a business process?
    2. Which one of the 5 components of IS serves as a bridge between the human side and the
    computer side?
    3. What does it mean to automate a manual process?
    4. What are some key ways to improve or refine a process (go from serial to parallel, etc)?
    5. Discuss the importance of processes being in a particular order
    6. What is meant by an “as-is” model and why is it important?
    7. What is meant by a “to-be” model and why is it important?
    8. What is the difference between BPR and BPI?
    9. Difference between parallel and serial performance of processes?

    Chapter 13 – Systems Acquisition


    1. What is an Information System?
    2. How can technology adjust a break-even analysis?
    3. What are our options for employing a new system?
    4. What are the key differences between insourcing, selfsourcing, and outsourcing systems
    development?
    5. What are the phases of the SDLC?
    6. In which phase do we need to complete the feasibility analysis and come up with a project plan?
    7. What are the 4 feasibility analyses that need to be completed?
    8. List the activities that are performed within each of the phases of the SDLC
    9. What is the role of system analysts in the planning/investigation phase?
    10. What are the four ways organizations can implement a system conversion?
    11. What are the major differences between small projects and large projects?
    12. How/Why is the “waterfall nature of SDLC” is problematic?
    13. What is a JAD session?
    14. How do new approaches on system developments value individuals and interactions?
    15. What is agile? How does it compare to waterfall? What is users’ role in agile?
    16. In the context of agile systems development, what is an iteration?
    17. Can all projects be run in agile development?
    18. Can you briefly describe Scrum
    19. Between what dimensions are the key trade-offs in Project Management?
    20. What is a “Definition of Done”?

    Chapter 4 – Security
    1. Who is the greatest threat to an organizations’ security?
    2. What are the five top security trends for 2015, according to CIO.com?
    3. What is “https”?
    4. What is a firewall? How does it work?
    5. What are the different types of malware and attacks?
    CIS 235 Introduction to Information Systems Summer 2016

    6. What is a Denial of Service (DoS) or Distributed Denial of Service (DDoS) attack?


    7. How should you, as a user, handle security?
    8. How should an organization handle security?
    9. What does the acronym “CIA” mean for security?
    10. What are some alternatives to passwords?
    11. Is “security” an outcome or a process?

    Chapter 12, Chapter 5 pp. 137-147 – Business Intelligence


    1. Can you define and explain the “buzz words” discussed in class?
    2. What are the four phases of the Rational Model of Decision Making?
    3. What is a Pareto Analysis? SWOT Analysis? Management By Objectives (MBO)?
    4. What is the purpose of business intelligence?
    5. What’s the difference between an information worker and a knowledge worker?
    6. What is dirty data? Coarse data?
    7. What is a Data Warehouse?
    8. What is a data mart? How is it different from a data warehouse?
    9. What is data mining?
    10. How is supervised data mining different from unsupervised data mining?
    11. What is Predictive Modeling?
    12. How do reporting systems create information from data?
    13. What is a KPI? A Critical Success Factor (CSF)?
    14. What is the difference between Structured, Semistructured, and Unstructured decision-making?
    15. What is a “measure”?
    16. What is a “dimension”? A dimensional hierarchy?
    17. What is OLAP?
    18. Why is OLAP different than OLTP?
    19. Excel PivotTables – rows, columns, data area, filter, drill down

    Chapter 5 pp. 131-137 – Big Data


    1. What is a HiPPO?
    2. How can the balance between data and opinion driven decision-making be impacted?
    3. How does Big Data impact decision-making?
    4. What are the three V’s of Big Data?
    5. What is Hadoop?
    6. What is MapReduce and why is it needed?
    7. Be able to define and explain the “buzz words” discussed in class
    8. What is “42”?

    Other:
    1. Given a table and a set of SQL commands, what is the expected output?
    2. Given a table and the desired output, what SQL commands would you use?
    3. Please practice SQL using the web sites we used in class and for your homework.
    4. Identify Nouns and Verbs in the information given you to create an ER Diagram. Draw the
    diagram. Know how to represent cardinality.
    5. Be able to read and/or identify key elements in an existing ER Diagram
    6. Excel: Be able to explain or execute basic functions and cell references
    7. What is “Digital Darwinism”?
    CIS 235 Introduction to Information Systems Summer 2016

    8. Can you write a simple Python script produce given output?


    9. Can you debug a simple Python script that is not functioning properly (or at all)?
    10. What is the difference between sentinel- and counter-controlled repetition?
    11. What does it mean to “cast” a variable’s value in Python?
    12. What are the various operators we discussed in this class for use in Python?
    13. How do conditional statements work in programming?
    14. What is an algorithm?
    15. Can you craft an algorithm to solve a simple problem programmatically?
    16. What is a PivotTable? A PivotChart? A Slicer? Why do we need these things? What do they have
    to do with OLAP?
    17. Can you construct a simple PivotChart and make an analysis and recommendation based on a
    simple dataset?

    You might also like