Introduction

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Introduction

The ability to speak and communicate is the only difference between Animals and Human
beings. It’s due to effective communications skills that humans interact with one another as a
social being.  For a person to progress well in society, only merits are not enough, only
qualifications don’t work, the person have powerful communication skills so that he can put
across to others what he wants them to do. It’s all fine about communications skills but the
question is how to improve these skills. Firstly, there’s much literature on the net which you can
read and utilize in your life. Secondly, you can get books on the subject and thirdly, you can join
NEO in his Corporate English Training and Communication Classes.
Definition of Communication Skills
Different books and experts define communications skills differently but the most basic
definition is that:
Communication skill is the art and technique of communicating by using oral and body language
to persuade him or bring into him the change that you want him to be.

Thus, Communication skills is the ability to use language and express


information. Communication skills is the set of skills that enables a person to convey information
so that it is received and understood. Communication skills refer to the behaviors that serve to
convey information. Communication skills is the ability an individual displays in consistently to
effectively communicate with clients, colleagues, subordinates, and supervisors in both the
professional and personal world.
Types of Communication Skills
There are different types of communication skills.  The first communication type is Para
Communication Skills. This type of communication includes communicating with the divine and
with spirits in the form incantations and rituals. Secondly, we have  Interpersonal communication
skills. This is direct, face-to-face communication that occurs between two persons. It is
essentially a dialogue or a conversation between two or more people. This type of
communication involves maximum interaction through words and gestures. Thirdly, we have
non verbal communication skills. This includes aspects such as body language, gestures, facial
expressions, eye contact, etc., which also become a part of the communicating process; as well as
the written and typed modes of communications. No matter what the different types of
communication skills are, communicating is an ever-continuing process that is going on all the
time. It is as important to human life as is day-to-day existence.
The Need for Effective Communication Skills
Communication is one of the essential basis of human existence, yet most people overlook the
need to enhance their communication skills. Effective communication skills is a must whether it
is individual or a group. But how can we effectively communicate? We can communicate
effectively when we understand the stages of interpersonal communication: The first is the The
Phatic Stage. This is the initial stage, which determines the course of the conversation. This
begins with the greetings and accompanying gestures such as eye contact, the smile, etc. There is
usually no intention, but it’s just the setting for the next level of the conversation. Next is the The
Personal Stage. This is the second stage in which the individuals bring a more personal things
into the conversation. Here, we are ready to let the others involve in the conversation more about
themselves and the hesitation decreases. The third stage is the The Intimate Stage. This stage is
mainly meant for conversations between friends, family and relatives, where those involved in
the conversation share a higher level of intimacy with each other. This stage of communicating
usually takes opening one’s heart and sharing rather intimate details, which is not a part of
professional conversations. Professional Conversation doesn’t usually reach this stage.
Some Barriers of Communication
Being able to speak doesn’t mean being an effective communicator. Communication is more
than speaking. Yes, speaking is an important aspect of communicating but this is not the only
tool. Speaking clearly and effectively is much more important than merely speaking. We need to
focus on non-verbal aspects of communication and overcome the barriers of communication;
otherwise, we cannot communicate well. The most important barriers of communication are
interrogating, criticizing, blaming, moralizing, threatening, name-calling, eyes flashing, showing
quick movements, staring and over fidgeting. An effective communication can never take place
unless we overcome these barriers. Even the best communicators do feel some communication
barriers. There are usually one or many of these barriers in communication. There are listening
barriers when interrupting people. Sometimes, participants are overzealous so it is difficult to
communication effectively. Also there may be too many questions by the participants which
could be difficult to handle. But speaking barriers are also great hurdles in communications. The
speakers may speak incomplete sentences or transmit unclear messages. In communication, these
barriers post a real problem for communicators.
Verbal Communication
Thoughts automatically keep floating in our mind, but there are very few of us who know how to
express these thoughts and influence the audience. Yes, we can speak about our ideas and
feelings but it is very difficult for some people to communicate these ideas effectively. Then the
common question that arises is : ‘how to improve my communication skill’. Experts in the
field of training have found innovative ways and have provided interesting methods to improve
your communication skills. The first thing you need is to understand the purpose of your
communication and understand the process of communication. Be aware of what others feel and
be aware of what is happening around when you are communicating. Try to understand the needs
of communicators. Dig out the deeper meaning from the conversations of participants so that you
can understand their primary needs and purpose of communication. Clarity is thought is also
very important. One must be focused on the subject at hand and not beat about the bush.
Ambiguity is the greatest hurdle in communication. Try to be exact and direct and avoid being
ambiguous. The most important skill in communication is listening. In fact, effective
communication doesn’t start with speaking. It starts with listening and understanding. So
listening emphatically and try to understand what the person says. Listening also makes the
conversation dynamic. Effective Communication ends in a win-win situation when all the
conflicts or problems have been resolved.
What is good communication?
Communication not only affects you as a person but also others who are engaged with you.
Those who don’t have good communication skills are either ignored or not related with in any
way. Good communication skills are respected and welcomed by all. Good communicators are
always popular with their fellows. What are good communications? The following are the major
tips you must follow for good communication skills.
A good communicator always maintains an eye contact with the audience. It’s due to eye contact
that you can get people involved in you. Thought eye contact, you can always watch the boy
posture of your audience. Their body posture can give you much information as to what they are
thinking of you or whether they are interested in you or not. Gestures are also of vital importance
in communication skills. Use gestures and expressions as often as possible but they should be a
natural part of your communication. These gestures should not be intrusive in your
communication. The last tip for good communication is practice, practice and practice a lot. You
can take a book and start reading aloud imagining an audience before you. You can also watch a
TV program and mimic their presentations.
What are the key communication Skills?
The key communications that a person must learn in order to be a good communicator involve
the following functions: Taking responsibility for one’s messages, Claiming ownership for one’s
messages, Preparing to listen, Reflecting on what the speaker has to say, Being open minded,
Acknowledging differences of opinions, Assessing without being judgmental, Accepting
feedback, Ability to share one’s thoughts and Feelings, Ability to resolve conflicts so that it is a
win-win for all and Ability to explain objectively without evaluating. These key skills are
important in communication skills. Communication training has become very important in 21st
century so keeping these things in mind, different communication programs are designed. A
good communication program must have the following key areas: Introduction to
Communication Skills, Business Communication, Improving Speaking, Attentive Listening,
Using examples and gestures, being emphatic, initiating the communication process, Praising
without being superfluous and Conflict resolution – win-win problem solving ability. The above
are some of the general skills which must be in a every communication course.
Personality Development and Communication Skills
Personality is generally defined as the deeply ingrained and relatively enduring patterns of
thought, feeling and behavior. In fact, when one refers to personality, it generally implies to all
what is unique about an individual, the characteristics that makes one stand out in a crowd. But
there are two factors which grow or make up a person’s personality. These are hereditary and
environmental factors. But environment plays a more important role in personality development
than hereditary factors. While classes and training programs can help one grow and develop each
day, yet one can actually climb the personality ladder by being aware of the self, his environment
and hereditary factors. What actually makes a good personality is positive thinking and accepting
the good with the bad and vice versa. Developing a good personality without any negative
tendencies, one needs some mantras to recite each day which actually tell upon a person’s
personality later.  For example, a person can repeat each and every day, “Every day is a new
day”, “I am full of love today”, “I have faith in myself and others”, “I am an honest and sincere
person” and “I will greet this day with love and my heart and failure can never overtake me if my
determination to succeed is strong enough”. These mantras are important to develop a person’s
personality and without a good personality, there’s no use of communication skills.
Corporate English Training and Soft Skills
Corporate English Training (CET) is effective customized in-house English Training
Courses and Workshops for the company staff. When it comes to training in corporate English
there are two important aspects:  Written English Skills and Spoken English Skills. Together,
they make Communication Skills because one needs to communicate in written as well as spoken
mode of communication. Corporate English itself has certain features which make it a distinctive
type of English. For example, people don’t stand gender-specific language. One must finish what
one has started. One should be direct and not mince words. In Corporate English Training, what
we need most is Soft Skills. The driving force in every company is its employees. In order for
employees to perform better, their trainings are conducted. Among these trainings soft skills are
the most important. According to Human Resource heads of various leading enterprises, regular
training in soft skills, helps the company as a whole, as the result of such a training is to motivate
the staff members. Soft skill refers to self-management.  Every employee has to be a qualified
self-manager. The soft skills, are the essential skills required to make an individual and adept
self-manager. Someone who can manage the self, and other selves in order to be able to perform
above expectations, or at least at par; but definitely not below. The soft skills include courtesy,
honesty, personal integrity, adaptability, Verbal Communication Skills, Team Skills, Written and
Spoken Communication, Critical Thinking and Grooming.
Conclusion
In short, it is evident that Communication Skills is not one single skill rather it is a combination
of many inter-related skills yoked together to achieve an end. The article is only a basic
introduction to the communication skills. For further study, you can study books or get enrolled
in a course by NEO. Thanks.

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