CASE-ANALYSIS JKMonzonB229

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Carefully read the case below and answer the questions given:

KELLOGG'S

In the U.S. cereals are taken at breakfast time. Cereal manufacturing is an industry of great magnitude. Cereals
are manufactured in various shapes, flavours and colours and the advertisement is directed at children. The
leading manufacturers are Kellogg’s, General Mills, General Foods, Quaker Oats, and Champion. Kellogg’s
share was constantly being eaten away by other manufacturers who were introducing new cereals. Kellogg’s
therefore thought of introducing a new cereal, which they had not done for a long time. The cereals were not
only consumed by children, but a substantial portion formed the adult market as well. Kellogg’s developed a
new plan to come out with a cereal which would be tasty, nutritious, and free of sugar and made of grain. The
cereal consisting of the above attributes was named “Nutrigrain”. These were available in four types. Nutrigrain
Corn, Wheat, Barley and Rye. These were introduced together, and no test marketing was done to avoid
competition. These Products were advertised heavily and targeted at adults. To promote the product further,
discount coupons were freely distributed, which gave a cut of about 30 per cent in the retail price of the product.
Coupons were also inserted in the Nutrigrain boxes’ so that customer would return to take advantage of these
coupons, and make repeat purchases. A lot of information and advantages of consuming Nutrigrain was boldly
printed on the packages for the information of the consumers. Proper display in the shelves of stores was also
taken care of. Their efforts brought results, and the stores were loaded with orders and most adults started eating
these cereals, because of promotion, curiosity, etc. After one year, the sales declined because there were very
few repeat purchases. This started the extensive thinking as to where they had gone wrong. Consequently, they
withdraw two of their brands—Barley and Rye. These were replaced by raisin and wheat varieties. They also
found out later, that there was a shortage of time for the adults, which prevented them from having cereals. If
they could get out of bed 10 minutes early and devote these ten minutes to breakfast, they would probably enjoy
the cereals. They also found out that though people were clamoring for sugarless cereals, yet they loved to
satisfy their palates with sugar coated cereals.

Use the worksheet provided below to analyze the case.

Case Analysis Worksheet

“Kellogs Nutrigain”

1. Should Kellogg’s have done test marketing and gradual product introduction? Explain why. (10 pts)

Kellogg’s have done test marketing and gradual product introduction because it gives a day to
day goods and most healthy products of which it contains the protein content rich in all the other dairy
products. As I have seen in some Social Medias, they published more advertisement of which it attracts
the more children by eating and other milk products. They also provide some cereals which it is more
efficient and too good for health.

2. How can you comment on the habits of the consumers and their preferences? (10 pts.)

Kellogg’s welcomes social responsibility and notes the environment, advocating healthy
lifestyles, and promoting diversity as its main responsibility. When it comes to baking, this is one thing
that Kellogg’s knows and does best. And as a result, many products are in mature stage and are at a peak
when it comes to profitability
3. Suggest methods of increasing the market share of the adult market? (20 pts.)

 Recruit more baby-boomers because their market is growing and they are the most health
conscious and wealthiest generation
 Increase their advertising towards Generation Z to establish customer loyalty
 Expand their snack catalogue so it is marketable to all age groups with all kinds of concerns and
preferences
 Stay ahead of your competitors
 Develop a unique brand position
 Be available at all times, because social media is 24/7, consumers have come to expect
immediate responses from brands, even nights and weekends.

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