Aarzoo Patel

Sr. Business Analyst

Email: [email protected]
Williamstown, NJ

PROFESSIONAL SUMMARY

• Business Analyst with 8+ years of diverse experience in Requirements

Management, Business Analysis, Data Analysis and Project Management through
Finance, Retail and Auto mobile clients.
• Creative and aggressive self-starter with integrative thinking skills, capable of
communicating creative ideas through graphical analysis charts and statistical
data display.
• Excellent skills in performance management to support strategic planning (SWOT
Analysis), goal setting, strengthen accountability, enhance decision-making.
• Conducted Requirement Gathering Sessions such as Joint Application
Development (JAD), interviewed Subject Matter Experts (SMEs), Stakeholders for
deriving detailed functionality aspects of business process and carefully updated
the requirements information in an easily understandable format.
• Developed RACI Charts for clarifying roles and responsibilities in cross-
functional/departmental projects and processes.
• Excellent business writing skills essential for producing various business
documents such as Business Requirements Document (BRD), Functional
Requirements Document (FRD), and Non-Functional Requirements Document
(NFRD), Business Process Documents, Business Flow Documents,
• Comprehensive knowledge of software development methodologies (SDLC) such
as AGILE SCRUM and Waterfall
• Strong knowledge of Business Process Modeling assessing “As Is” & “To Be”
scenarios and Business Re-Engineering (Re Design) research, &
implementation methodologies, diagramming data & process mapping, applying
Unified Modeling Language (UML).
• Well versed in performing Change Management by using Impact Analysis, Gap
Analysis. Developed Requirement Traceability Matrix using MS-Excel.
• Extensive experience in analyzing and creating Use Cases, Use Case Diagrams,
Data Flow Diagrams, Business Flow Diagrams, Decision Tree Analysis and
Sequence Diagrams using MS –Visio.
• Extensively worked with the On-site and Off-shore Quality Assurance Groups by
assisting the QA team for developing Test Plans, Test Cases, and Test Scripts
etc., conducted User Acceptance Testing (UAT).

TECHNICAL SKILLS
 Methodologies Agile, unified modeling language (UML), Waterfall
methodologies, Six sigma, JAD
Project management Microsoft Project, word, excel, Microsoft Office,
MS Visio, MS FrontPage and MS PowerPoint
Business analysis Requirement analysis, Gap analysis, Cost benefit analysis,
Risk analysis, SWOT, Business rules, Data Model/Domain
Model, flowcharts, Business process modeling, BRD, Use
Case Narratives, State Transition Design (Mockups &
Wireframes), State Interface Diagrams.
Programming C, C++, SQL

PROJECTS SUMMARY

Subaru of America, Camden New Jersey June

2019 – Present
Business Analyst

Subaru of America, Inc. (SOA) is the U.S. Sales and Marketing subsidiary of Subaru
Corporation of Japan and is responsible for the distribution, marketing, sales and service
of Subaru vehicles in the United States.
Being an IT Business Analyst at Subaru of America; I work with the Product
Management to understand their road map and development initiatives to suggest and
build future solutions and processes for Admin Portal - an Internal platform used by
internal stockholders with responsibilities of conceiving and executing critical projects by
providing strong leadership using project management expertise.

• Assists Product Management in developing tactical and strategic product,

services and/or programs to support business goals with Joint Application
Design (JAD) interviews and facilitated meetings.
• Being the project lead responsible for communications between the business and
Telematics IT team, defining performance matrix and documenting requirements
with as-is / to-be business models along with user stories using waterfall
methodology, systems testing, internal & external support and issue
management and resolution
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams,
Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web
Page Mock-Ups.
 • Partner with UX architect and product manager to develop stories and visual
assets.
• Defines, develops and implements quality assurance practices and procedures,
end user test plans and other QA assessments.
• Works closely with team personnel and business partners to identify and maximize
opportunities to use information technology to improve product, service and/or
program business processes.
• Ensures that all items follow the change management process and are entered
and tracked through the change management software.
• Ensures continuing operational quality by documenting bug fixes and
enhancements
• Educate and train stockholders to use the data as an analytical tool, displaying the
information in new forms and content for the purpose of analysis.
• Team player work in conjunction with development, testing, and in validation of
testing complex scenarios and projects and in the maintenance of Quality
Standards in Projects in timely manner.
• Identifies and manages upstream and downstream dependencies along with data
driven discussions; communicated well with another team member for expected
project execution.
• Knowledge in documentation project related information like test execution
procedures, backup plans, new tester training documents, maintaining test logs,
Release notes etc.
• Improved efficiency of Application processing and user Acceptance by 30% over
previous year.

[Environment: MS Visio, Windows XP, GAP Analysis, Clear Case, JIRA, Test
Director, SQL, Use Case, Share Point, MS Project, MS Excel, Power point]

Bed Bath & Beyond, New Jersey NOV 2017 –

May 2019
Sr. Business Analyst

Bed Bath & Beyond Corporation is a department store chain. It has 1,024 stores in the
United States; Puerto Rico, Canada and Mexico. Research analysts could not remotely
access the application to add research content or the editorial and the compliance staffs
have remote approval capabilities, as there was no common platform for staff to share
information. I was involved in development of a web front-end application for remote
access for research, editorial and compliance teams.

RESPONSIBILITIES:
 • Identifying business needs, requirements, constraints and business problems of
current systems along with the stakeholders
• Followed Agile Software Development Methodology and gathered the
requirement and interviewed stakeholders and end users.
• Partner with Product Owner to understand and/or create the vision and business
value for the project
• As part of a Scrum Team, actively participates in Story Creation, Backlog and
PBI Refinement and Scrum Events (Sprint Planning, Daily Scrum, Retrospective,
and Reviews)
• Gathered Business Requirements through constant interaction and conducting
JAD sessions with the Users, Designers and Developers, Project Manager and
SMEs to get a better understanding of the Business Processes. Analyzed and
optimized the process, prepared Business Requirement Document (BRD) and
Functional Specifications.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams,
Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web
Page Mock-Ups using Rational Rose thus defining the Business Process Model
and Data Process Model.
• Collaborate with Product Owners, Business Partners, Scrum Masters and
Architects to build and define the Product Backlogs and in Release Planning
• Developing and writing user stories that directly support the primary objective of
the project and are appropriate size for iterative development
• Mentor Scrum Team members on proper slicing of User Stories/Product Backlog
Items
• Support the Scrum Master as needed and help identify potential issues as they
arise to ensure the team is working as efficiently as possible
• At an individual project level worked cross functionally to define plans and
schedule timelines to meet project objectives.
• Assisted QA team in designing tests plans, test scenarios and test case for
integration to improve overall quality of the application.
[Environment: MS Visio, Windows XP, GAP Analysis, Clear case, JIRA, Test
Director, SQL, Use Case, MS Project, MS Excel]

Met Life (Investments IT), NJ FEB 2016 –

OCT 2017
Sr. Business Analyst

Met life is the largest life insurance company offers life insurance, auto and home
insurance, retail banking and other financial services to individuals, as well as
group insurance, reinsurance and retirement & saving products and services to
corporations and other institutions. The project was to develop the ability to utilize Point-
of- Sale data, transactional, and Market Basket data to better understand business trends
and help develop plans to meet requirements.

RESPONSIBILITIES:

• Analyzed and prioritized user and business requirements and system

requirements through Agile Scrum Methodology while developing the software.
• Works stakeholders and the Scrum Team to manage the Product, Release, and
Sprint Backlogs, clarify and refine Backlog Items so that user goals and required
outcomes are well understood, and make sure the Scrum Team has a steady flow
of well-defined work for each release and each sprint in the release
• Created UML Diagrams like Sequence Diagrams, Activity Diagrams and
Process flow diagrams to elaborate the new processes using Rational Rose.
• Conducted JAD sessions with management, SME (Subject Matter Expertise),
vendors, users and other stakeholders for open and pending issues to develop
specifications.
• Created the USER STORIES to defines operations, security and integration tool
requirements to allow users to evaluate and analyze their network resources for
performance and scalability in test-bed and modeled environments
• Worked closely with the PMO group in defining timelines & schedules for the
project.
• Coordinated daily activities with the IT Developers, QA and Product teams along
with the project management group.
• Assigned problems to the appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement
types and traceability relationships in Requisite Pro.
• Wrote Test Cases and developed strategies with Quality Assurance group to
implement them.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track
defects and used Rational Clear Case to maintain consistency in the builds.
• Conducted training sessions to familiarize users with system.

[Environment: Windows XP, JAVA, Clear case, JIRA, Test Director, SQL, Use Case,
Rational Clear Quest, Rational Suite, MS Project, MS Excel]

Northern Trust, Chicago, IL DEC

2014 – JAN 2016
Business Analyst

Fixed Income Performance Attribution System (FIPA) was developed specifically to

support wealth management groups to provide most valuable advisory services to clients
on Asset Projections, Executive stock option models, Portfolio Rebalancing,
Investment Holdings, Liquidity needs and future goals. The systems solutions advise the
clients on wealth management strategies, provide clear and complete picture of the
clients assets in position and those that are held by other providers, full brokerage
capabilities, access to IPOs and other 3rd party products, research data, tax and
insurance information.

RESPONSIBILITIES:

• Performed GAP Analysis to analyze the difference between the current systems
and the FIPA system.
• Worked with internal users to help define system requirements with the Use of the
Agile Scrum methodology for software development.
• Assist in translating requirements (both functional and non -functional) for products,
into user stories and acceptance criteria for iterative delivery within the sprint.
• Facilitate the sprint planning, daily Scrum, retrospective, Stack holder
meetings, and software demonstration.
• Protect development team from outside distraction, impediments or other team
conflict and maintain focus on product backlog and project timeline.
• Performed Fixed Income Analysis to analyze interest rate risks and credit risks
to determine the expected results.
• Conducted Equity Research to determine returns using techniques like DCF,
Financial Statement analysis & P/E ratios. (Compared Asset returns against
benchmarks like S&P 500 and Russell 2000.)
• Analyzed and prioritized user and business requirements as system requirements
that must be included while developing the software.
• Responsible for scheduling meetings with users and stakeholders to identify
problems, resolve issues and improve the process to ensure a stable and accurate
solution.
• Worked collaboratively with the User Experience Analysts, and System
Analysts to help document custom and system modifications.
• Developed Traceability Matrix for maintaining/updating current and new system
requirements using MS Excel.
• Created and managed Use Case project templates.
• Developed system Use Cases using UML, for FIPA system. Enabled developers
and other stakeholders to understand the business process.
• Used problem and change management software to document work requests for
release activities.
• Coordinated with teams within the organization to collect release requirements.
• Produced and managed documentation on release activities to support problem
resolution and post-release analysis.
[Environment: Windows, MS Word, MS Excel, UML, Clear case, Test Director, SQL,
Use Case]

Morgan Keegan Memphis, TN OCT

2013– NOV 2014
Business Analyst
40 Hours/Week

Morgan Keegan is one of the premier regional investment firms offering full-service
investment banking, securities brokerage, wealth and asset management. The project
was to develop a web-based application (based on HTML platform) for their brokerages
account holders to view details like Account overview, Portfolio, Gains/Losses, Activity,
notification, Account Services.
RESPONSIBILITIES:
• Conducted detailed and comprehensive Business Analysis by working with the
client, IT staff, project managers, supervisors, SME’s, and other stakeholders to
identify the system, operational requirements and improvements through JAD
session.
• Developed crucial functional requirement specifications, creating detailed Use
cases and process flow diagrams to support functional specifications.
• Conducted meticulous GAP analysis while successfully reengineering key
business processes to increase operational efficiency and alignment of business
unit objectives
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted
sprint retrospective and followed up on action items for continuous improvement
• Prepared extensive cost - benefit analysis to support system and process changes.
• Served as a liaison between business team and the project team by assisting
the business in identifying, understanding, and documenting their business needs.
• Converted Business Requirements documents into Functional Requirements
Specification and Technical Specification.
• Identified all necessary Business Use Cases from requirements, created UML
Diagrams including Use Cases Diagrams, Activity Diagrams, and Sequence
Diagrams, using Microsoft Visio.
• Assisted in developing GUI for the new application.
• Created documents like the Business Glossary, Actors Catalog and Data
Dictionary to facilitate the other teams in understanding client business.
• Used Microsoft Project to manage schedules, deadlines, and resources and
collaborate on the project.
• Collected and documented business processes as well as business rules.
• Used Test Case distribution to track the progress of test case planning,
implementation and execution results.
• Worked with testing team to develop Test cases, Use Case Scenarios,
Dashboard for reports, Test case execution using Test Director.
 • Conducted User Acceptance Testing (UAT) with user group.
[Environment: MS Visio, SharePoint, Justin mind Prototype, Test Director, SQL,
Crystal Reports, MS Office, Ms. Project, HTML]

Reliance Money Ltd, India JUL 2012 –

SEP 2013
Jr. Business Analyst
40 Hours/Week

Worked as Business Analyst in The India’s one of the leading providers of investment
advisory services with core focus on Capital Market I was responsible for conducting
quantitative analysis of Index statistics and Market data, performing Benchmark Analysis
and compiling performance data.
RESPONSIBILITIES:
• Followed Waterfall Software Development Methodology and gathered the
requirement and interviewed stakeholders and end users.
• Analyzed the system from Business perspectives and prepared Business
Requirement Document (BRD).
• Involved in meetings with SME (Subject Matter Experts) and users for
requirements gathering.
• Created Sequence Diagrams and create Use Cases, Activity and Workflow
Process Diagrams.
• Prepared the Prototype and Mockup Screens.
• Performed informal benchmarking to analyze how competitors conducted
business.
• Performed Gap Analysis and Smoke testing before starting the major testing
effort.
• Assessed potential risks in the project and analyzed issues of importance with
project managers.
• Assisted QA team to write and execute Test Plans, Test Case, Test Scripts, and
Test Scenarios.
• Enhanced the public image and recognition of the firm name within the business
community through new business development, community outreach, and
aggressive networking.
[Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-
Project, Windows 2000, Clear Case, And Clear Quest.]

EDUCATION
 • Master of Science in Business management, major in Finance
New Jersey Institute of Technology, NJ, USA.
• Master of Business Administration, major in Finance
Gujarat University, India.

Reference will be provided upon request.