MST Question Paper With Solutions
MST Question Paper With Solutions
MST Question Paper With Solutions
Instructions
1. Write down your names, ID number and other required details in the space provided in
the Answer Book.
2. There are three sections in paper and all sections are compulsory.
3. Answers to all questions are to be written in the Answer Book.
Total 20
Section A
1
Circle the letter that best represents the answer in each case.
[5 marks]
1. Managers and economists traditionally have seen human resource management as:
A. a source of value to their organization.
B. a necessary expense.
C. an asset.
D. an essential component of a high-performance work system.
2. Which of the following decisions cannot be classified under HRM?
A. Analyzing and solving problems from a profit-oriented point of view
B. Assessing costs or benefits of recruitment and training
C. Using planning models that include realistic, challenging, specific, and meaningful
goals
D. Emphasizing the strategic importance of expendable employees
3. Which one of the following terms describes the best possible fit between a company's
social system and its technical system?
A. Outsourcing
B. Self-service system
C. High-performance work system
D. Total quality management
5. Reengineering involves:
A. practice of another company providing services
B. surgically reducing the workforce by cutting down of unproductive workers
C. two companies joining forces to have a greeter market share
D. a complete review of organization’s critical work processes to make them
efficient
6. Which one of the following is not true about the role of the Occupational Safety and
Health Administration?
2
A. posts records of accidents and illness in organisations.
B. conducts on site inspections
C. violations of OHS practices are discussed with employers
D. monitors violations of OHS practices and follows it with employers in correcting these
violations
10. Why is hiring new employees for every labor shortage not preferable?
Section B
3
Write either True or False for each of the statements given below.
[5 marks]
2. The planned effort to enable employees to learn job-related knowledge, skills, and
behavior is known as employee development False
3. In some organizations, employees evaluate their own performance, and often, peers and
subordinates participate, too. True
4. The globalization of the world economy and the development of e-commerce have
reinforced the implementation of a 40-hour workweek. FALSE
6. A major safety challenge with young workers is that they are normally fearful in
challenging authority on safety issues. True
8. Managers promoting cooperation with vendors, suppliers and customers to control cost
illustrates a core value of Total Quality Management True
9. A transitional matrix is a statistical procedure used for the purpose of forecasting demand
for labor. False.
10. Although downsizing has an immediate effect on costs, much of the evidence suggest that
it hurts long term organizational effectiveness True
Section C
4
Write approximately half a page to answer each of the following questions.
Question 1
Identify any four contributions HRM makes towards organizational effectiveness. How can
management ensure that their HR practices are ethical in nature?
Ethical
HRM practices must result in the greatest good for the largest number of people
Employment practices must respect the basic human rights of privacy, due process, consent and
free speech
[3 marks]
5
Question 2
Alternative work arrangements are methods of staffing other than the traditional hiring of
fulltime employees. Identify any three forms of alternative work arrangement leant in the course.
Explain any two disadvantages of this nontraditional employment relationship.
Alternative work arrangements are methods of staffing other than the traditional hiring of full-
time employees. There are a variety of methods including the following:
Independent contractors, On-call workers, Temporary workers and Contract company workers,
casual and part time workers
There is some debate about whether nontraditional employment relationships are good or bad.
Some labor analysts argue that alternative work arrangements are substandard jobs featuring low
pay, fear of unemployment, poor health insurance and retirement benefits, and dissatisfying
work.
[4 marks]
Question 3
Define the term outsourcing. Explain any two challenges of outsourcing organization’s non- core
activities to external vendors.
Many organizations are increasingly outsourcing business activities. Outsourcing refers to the
practice of having another company-a vendor, third-party provider, or consultant-provide
services
[3 marks]