Discussion question

9-1 How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.

Firstly, organizational behavior means how employees achieve their achievement more effectively. The interface between human behavior and the organization

behavior. Organization as iceberg has visible aspect and hidden aspect. Every organization has their own structure and operations. Hidden aspects focus individual

behavior and group behavior. For example, Attitudes Perceptions Group norms, etc. However, visible aspects focus organizational behavior. For instance, Objectives

Policies and procedures Structure etc.

9-2 Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.

I don’t think knowledge of OB differ based on a manager’s level in the organization. Managers are not interested in every attitude because each employee have attitude

so it’s difficult to handle each attitude. Managers just follow job satisfaction, job involvement, organizational commitment. As a reason why,

Job satisfaction- Employee’s general attitude. For example, he or she likes to his/ her job. How they work their tasks. It’s directly connected effectively and efficient

results.

Job involvement – How employees participate their job and how motivated and employee’s performance.

Organizational commitment – involvement in the organization. Take for example, their new idea and their performances result how affect the organization.

9-3 Define the six important employee behaviors.

Employee productivity – Managers need to know their employee’s performances how efficiency and effectiveness.

Absenteeism – It’s directly related to employee’s responsibility which can affect organization’s function also plan and performance.

Turnover- It is withdrawal from an organization. It can include selection and training cost.

Organizational citizenship behavior Organizational citizenship behavior has merits and also there some demerits. One of the advantages is employee extend the work

time for help the others tasks. Employee can finish their tasks in right time and performance might be good. However, one of drawback is employee is stressed out and

work overload.

Job satisfaction- Employees own attitude affects/towards their jobs.

Workplace misbehavior- Employee behavior is harmful to the organization or individuals within the organization. Workplace misbehavior shows in organizations in

four ways:

Deviance

Aggression

Antisocial behavior

Violence

9-4 Clarify how individuals reconcile inconsistencies between attitudes and behaviors.

Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.

The importance of the factors creating the dissonance- For example, if factors are really important employee, employee may change their behavior and attitude.
The degree of influence the individual believes he or she has over those factors – For example, if employee believe factors affect their behavior and attitude, they do not

change their attitude.

The rewards that may be involved in dissonance – For example, manager need to fire their employee, manager know why he or she need to do this but his or her

attitude and behavior feels it’s wrong.

9-5 Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.

Self- motivation, empathy, social skills are the main important thing of the emotional intelligence. Even the person can’t do their job the manager need to give them

motivation and help them to improve with their job. People can’t be so cold when they are manager. They have to understand and have the feeling that employees are

feeling. Even they are feeling bad, they have to manage it.

9-6 “Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled.” What do you think this

statement means? Explain. What’s your reaction to this statement? Do you agree? Disagree? Why?

Some suggestions would be that a caring culture and managers with good interpersonal skills, will provide an environment in which employees will be satisfied and

normally productive. When the culture of an organization is a good match with the personality of the employee, the employee is often satisfied. An environment that is

conducive and consistent with the employee's values will foster the commensurate motivation and performance.

Case application #3

9-22 What is your impression of an “employees first” culture? Would this work in other organizations? Why or why not? What would it take to make it

work?

I would work this organization because organization’s top priority is employee’s satisfaction. Employee first culture encourage employee’s motivation. Therefore,

employee’s performance might increase more than other organization’s employee performance.

9-23 How might an understanding of organizational behavior help CEO Vineet Nayar lead his company? Be specific. How about first-line company

supervisors? Again, be specific.

Organizational behavior is individual applying knowledge in improving in effectiveness in organization. CEO Vineet Nayar has idea about motivating employee’s

workforce. Some employee who actually like this culture which situation give benefits.

9-24 What aspects of personality do you see in this story about HCL? How have the personality traits of HCL employees contributed to make HCL what it

is?

Enterprising is offer opportunities to influence others and attain power. HCL’s employee has

sensitive to changes

creative to generate new ideas

They have the personality that people will understand everyone, because every people has their own problems and even the managers have to deal with the employees

and workers also have to take care and understand the managers and CEOs.

9-25 Design an employee attitude survey for HCL’s employees.

They have good communication with the workers. There is good atmosphere in the company. Employees were communicating with the CEO is the best way that they

are having like a family. They can become more useful and happier.