Following IT Governance Roadmap with

ITIL V3

Fernando Mar
[email protected]
Implementation Guide Elements
ITIL Framework V3
 Integrating

C
EGI NT DE VAL
R AT ME LI UE
VE
A
ST IGN RY
AL
PER AGEM

IT GOVERNANCE
MAN

ENT
FO R

EM
NAG K
RIS
MAN NT
E
CE

MA

RESOURCE
MANAGEMENT
 Integrating

C
EGI NT DE VAL
R AT ME LI UE
VE
A
ST IGN RY
PER AGEMAL

IT GOVERNANCE
MAN

ENT
FO R

EM
NAG K
RIS
MAN NT
E
CE

MA
RESOURCE
MANAGEMENT
 Integrating

 Services Strategy  Service Catalogue Management  Transition Planning and Support

 Financial Management  Service Level Management  Change Management
 Service Portfolio  Capacity Management  Service Asset and Configuration
Management  Availability Management Management
 Demand Management  IT Service Continuity Management  Release and Deployment
Management
 Information Security Management
STRATEGIC
RESOURCE
VALUE
PERFORMANCE
RISK
 Knowledge Management
 MANAGEMENT
ALIGNAMENT
DELIVERY
MEASUREMENT
Supplier Management

 Organizational Change,  Service Reporting

Communication Culture  Service Measurement
 Challenges, CSF and Risks  Service Validation and Testing
 Evaluation
 IT Governance Life Cycle

Governance
DIRECT CREATE PROTECT EXECUTE MONITOR
Objective

IT Governance Strategic Value Risk Resource Performance

Focus Areas Alignment Delivery Management Management Measurement

Continual
Association Service Service Service Service
ITIL V3
Service
Strategies Design Transition Operation
Improvement
Road Map to IT Governance
 Identify Needs

• Policies
Raise Awareness and
• Strategies
Obtain Management • Business Case
• Business Plans
Commitment
• Audit Reports

• Strategies • Agreed Business

• Business & IT Plans Goals for IT
Define Scope Service Strategy
• Understanding • Impact on IT
Contribution • Selected Process

Assessment
• Audit Reports • Risk Acceptance
• BCP • Risk Profile
Define Risk Service Measure
• Regulatory • Service Delivery RA
Requirements • Definition de IT Risk
• Projects Portfolio Goals
Service Reporting

• Standards &
Managing
• Best Practices • IT Governance
Define Resources and Communications
• Business Case Framework & Commitment
Deliverables
• Organization Structure • Program Organization
• IT Goals
Organizational Culture

• Program Initiation
Plan Service Portfolio
• Business Case • Program Plan Management
Plan Program
• Organization Plan • Communication Plan
• IT Governance
Framework
 Envision Solution

• Policies
Assess Actual
• Process Description • Maturity Rating
Performance
• Procedures Assessment

Benchmarks

• Capability
Worksheet Define Target for • Target Maturity
• Internal & External Improvement Rating Service Measurement
Benchmarks
Business Questions
for CSI
• Description of
Improvement Service Level
Analyze Gaps and
• Maturity Models Opportunities Management
Identify Improvements
• Risk Response
Document
 Plan Solution

Service Catalogue

Service Level
• Opportunities
• Improvement Management
• Best Practices
Project Definitions
• Standards
Define Project • Record of
• External Proposals Service Measurement
Unapproved
• IT budget
Projects

Service Reporting
• Project Definitions
• Portfolio Management
Develop Improvement • Target Maturity
Plan Results
Plan Rating Change Management
• Resource plan
• IT Budget

Authority Matrix

Supplier Management
 Implement Solution

• Project Definitions Transition Planning

• Project Gantt Chart Implement the • Implemented & Support
• Change Plan Improvements Improvements

Change Management

Service Asset &

• IT goals • Updated Scorecards Configuration
• IT process Goals Monitor • Benefit Register Management
• Existing Measures Implementation • Report Explaining
• Scorecards Performance Scorecard Results Release & Distribution
Management

Service Validation
• Project
& Testing
Documentation Review Program • Post-Implementation
• Original Success Effectiveness Review Report
Criteria Evaluation
 Go-Operations Solution

• Implemented IT
• Post-Implementation Governance
Review Report Build Sustainability Organizational
Change Management
Structures and
Processes
Return on Investment
for CSI
• Post-Implementation
• Recommendations
Review Report Identify new for Further IT Service Level
• Performance Reports governance Governance Management
• Business & IT requirements Activities
Strategy
Continual Service Improvement Model
Preguntas
 Gracias
[email protected]