Network and Planning - Adip
Network and Planning - Adip
Network and Planning - Adip
Note to Candidates:
Answer ONLY FOUR, and NOT more than four questions should be attempted in
essay format.
Question 1
In every transport company of your choice Management may require to carry out a
long-term change in employee responsibilities in order to create a market that leads
to better service at faster and lower cost. This would at times need some complex
techniques. As an expert in transport, prepare a diagnostic for connected change,
highlighting dimensions, objectives and areas of change.
(25 marks)
Question 2
Question 3.
An airline industry may be able to use historical methods to forecast demand but,
we know that demand in transport is derived. Transport sells a seat which is called
a service which may pass through a transformation from the time of creation of the
Company to the decay of the service or product. Illustrate the life cycle of the
service describing fully every phase of its life to its decadence.
(25 marks)
Question 4.
(a) How would you define customer service in a car spare parts
Company. (5 marks)
(b) What needs and interests does a customer consider dealing with a
Company which markets and sells vehicle spare parts for his fleet of
haulage trucks. (20 marks)
: 3 :
Question 5.
Question 6.
(c) Compare the five (5) forms of business collaboration, explaining in detail
the