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    Network and Planning - Adip

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    Fred Chinsinga
    This document provides instructions and questions for an exam on strategic network planning. It instructs candidates to answer 4 of the 6 questions provided in essay format. Question 1 asks about diagnosing change within a transport company. Question 2 defines 10 business terms and asks about a PESTLE analysis of a railway industry. Question 3 describes the lifecycle of a transport service. Question 4 defines customer service and customer interests for a car parts company. Question 5 explains sources of resistance to change. Question 6 defines strategic management, and compares 5 forms of business collaboration for a logistics company.

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    Network and Planning - Adip

    Uploaded by

    Fred Chinsinga
    59 views3 pages
    This document provides instructions and questions for an exam on strategic network planning. It instructs candidates to answer 4 of the 6 questions provided in essay format. Question 1 asks about diagnosing change within a transport company. Question 2 defines 10 business terms and asks about a PESTLE analysis of a railway industry. Question 3 describes the lifecycle of a transport service. Question 4 defines customer service and customer interests for a car parts company. Question 5 explains sources of resistance to change. Question 6 defines strategic management, and compares 5 forms of business collaboration for a logistics company.

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    NETWORK AND PLANNING- ADIP..doc

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    This document provides instructions and questions for an exam on strategic network planning. It instructs candidates to answer 4 of the 6 questions provided in essay format. Question 1 asks about diagnosing change within a transport company. Question 2 defines 10 business terms and asks about a PESTLE analysis of a railway industry. Question 3 describes the lifecycle of a transport service. Question 4 defines customer service and customer interests for a car parts company. Question 5 explains sources of resistance to change. Question 6 defines strategic management, and compares 5 forms of business collaboration for a logistics company.

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    59 views3 pages

    Network and Planning - Adip

    Uploaded by

    Fred Chinsinga
    This document provides instructions and questions for an exam on strategic network planning. It instructs candidates to answer 4 of the 6 questions provided in essay format. Question 1 asks about diagnosing change within a transport company. Question 2 defines 10 business terms and asks about a PESTLE analysis of a railway industry. Question 3 describes the lifecycle of a transport service. Question 4 defines customer service and customer interests for a car parts company. Question 5 explains sources of resistance to change. Question 6 defines strategic management, and compares 5 forms of business collaboration for a logistics company.

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    © All Rights Reserved
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    of 3

    Zambia Council

    JUNE, 2017 CILT INTERNATIONAL ADVANCED DIPLOMA QUALIFYING


    EXAMINATIONS

    DATE: WEDNESDAY 21 JUNE 2017

    TIME: 09:00 – 12:00 HRS

    PAPER No: SNP – STRATEGIC NETWORK PLANNING


    (ADIP – 03)

    Note to Candidates:

    The aim of this examination is to establish your understanding of the general


    principles involved. Answers to questions should always include the relevant and
    principles which apply to land, sea, rail and road transport. Specific examples and
    descriptions may be taken from any appropriate mode of transport.

    Answer ONLY FOUR, and NOT more than four questions should be attempted in
    essay format.

    ALL QUESTIONS CARRY EQUAL MARKS

    Question 1

    In every transport company of your choice Management may require to carry out a
    long-term change in employee responsibilities in order to create a market that leads
    to better service at faster and lower cost. This would at times need some complex
    techniques. As an expert in transport, prepare a diagnostic for connected change,
    highlighting dimensions, objectives and areas of change.
    (25 marks)
    Question 2

    It is rather prudent for strategic Network Planners to be abreast of transport


    business terms which they are able to understand and use frequently during
    corporate meetings.
    (a) Describe fully the following terms:

    1. Corporate Governance (2 marks)


    2. Corporate Social Responsibility (2 marks)
    3. Environmental Impact Assessment (2 marks)
    4. SWOT Analysis (2 marks)
    5. Public Private Alliances (Partnerships) (2 marks)
    6. Monopolistic Market (2 marks)
    7. Green Logistics (2 marks)
    8. Depreciation (2 marks)
    9. Contingency Planning (2 marks)
    10. Lead Time (2 marks)

    (b) Describe a PESTLE Analysis in a railway transport


    industry. (5 marks)

    Question 3.

    An airline industry may be able to use historical methods to forecast demand but,
    we know that demand in transport is derived. Transport sells a seat which is called
    a service which may pass through a transformation from the time of creation of the
    Company to the decay of the service or product. Illustrate the life cycle of the
    service describing fully every phase of its life to its decadence.
    (25 marks)

    Question 4.

    (a) How would you define customer service in a car spare parts
    Company. (5 marks)

    (b) What needs and interests does a customer consider dealing with a
    Company which markets and sells vehicle spare parts for his fleet of
    haulage trucks. (20 marks)

    : 3 :
    Question 5.

    In the process of strategic planning change is normally resisted by employees due


    to some factors. Explain five (5) instances which you know are the sources of
    resistance to change. (25 marks)

    Question 6.

    (b) Define strategic Management and give examples. (5 marks)

    (c) Compare the five (5) forms of business collaboration, explaining in detail
    the

    advantages and disadvantages of each type in a logistics Company of your


    Choice. (20 marks)

    “Markers may accept any appropriate answers given”

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