SUMMER INTERNSHIP REPORT

Conducted at

BLUEDART PVT. LTD.

ON

“CUSTOMER SATISFACTION”

Submitted to

Maharishi Dayanand University,Rohtak

In the partial fulfillment of the requirements for the award of degree of Bachelor of Business
Administration

Session (2018-21)

Submitted by
JATIN
202535

DEPARTMENT OF MANAGEMENT STUDIES

 ACKNOWLEDGEMENT

First of all, I would like to thank my Institute, for arranging the internship program for us. I am
also grateful to the Image Creative Education Private Limited for recruiting me as an intern.

This report has been made possible with the cooperation of many persons whom I wish to
express my gratitude and appreciation. I am very grateful to the people who supported me to
transform the report in the materialistic form.

I am thankful to my faculty management at Hindu College,Sonipat for his gratitude during my

project and giving me full co-operation and also valuable information and guidance, without
which it would not be possible for me to complete the project.

I am very much thankful to the Marketing Department of Image Company. They provided me
with much needed information and other required assistance in order to prepare this report.

I would also like to thanks the librarian and staff members of Hindu College providing me the
required books in this field and my friends for their cordial support and help them offered
throughout the process of preparing the whole report. Especially I want thank those person who
were our batch mates. They gave their valuable time and suggestion. I want to give thank to all
these persons.

I am making this project not only for marks but to increase my knowledge.
THANKS AGAIN TO ALL WHO HELPED ME

JATIN SHARMA
 INDEX
Project Contents:
List of figures & diagrams
1. Introduction of the study
1.1 Introduction
1.2 Background
1.3 Scope
2. Literature Review
3. Company Profile
4. Research Methodology
5. Data Analysis
6. Findings
7. Conclusion
8. Bibliography
9. Questionnaire
 CHAPTER -1
INTRODUCTION

INTRODUCTION TO CUSTOMER SATISFACTION

Customer satisfaction is a term frequently used in Marketing. While it's often
abbreviated as CSAT, it is more correct to abbreviate it as CSAT. It is a measure of
how products and services supplied by a company meet or surpass customer
expectation. Customer satisfaction is defined as "the number of customers, or
percentage of total customers, whose reported experience with a firm, its
products, or its services (ratings) exceeds specified satisfaction goals."In a survey
of nearly 200 senior marketing managers, 71 percent responded that they found a
customer satisfaction metric very useful in managing and monitoring their
businesses.

It is seen as a key performance indicator within business and is often part of a

Balanced Scorecard. In a competitive marketplace where businesses compete for
customers, customer satisfaction is seen as a key differentiator and increasingly
has become a key element of business strategy

"Within organizations, customer satisfaction ratings can have powerful effects.

They focus employees on the importance of fulfilling customers' expectations.
Furthermore, when these ratings dip, they warn of problems that can affect sales
and profitability.... These metrics quantify an important dynamic. When a brand
has loyal customers, it gains positive word-of mouth marketing, which is both free
and highly effective.

Therefore, it is essential for businesses to effectively manage customer

satisfaction. To be able do this, firms need reliable and representative measures
of satisfaction.

"In researching satisfaction, firms generally ask customers whether their product
or service has met or exceeded expectations. Thus, expectations are a key factor
behind satisfaction. When customers have high expectations and the reality falls
short, they will be disappointed and will likely rate their experience as less than
satisfying. For this reason, a luxury resort, for example, might receive a lower
satisfaction rating than a budget motel—even though its facilities and service
would be deemed superior in 'absolute' terms.
Satisfaction is basically a psychological state it is a difficult thing to measure
quantitatively .in other words there are no units of satisfaction that have been
defined. The usual measures of customer satisfaction involves a survey
instrument with a set of statements using a liker techniques or scale the
customers is asked to evaluate each statement and select from a scale who the
customer agree or disagree with the statement.

Customer satisfaction is the measure of how the needs and responses are
collaborated and delivered to excel customer expectation. It can only be attained
if the customer has an overall good relationship with the supplier. In today’s
competitive business marketplace, customer satisfaction is an important
performance exponent and basic differentiator of business strategies. Hence, the
more is customer satisfaction more is the business and the bonding with
customer.

CUSTOMER SATISFACTION MEASUREMENT

A basic and effective base line customer satisfaction survey program should focus
on measuring customer perception of how will the company delivers on the
critical success factors and dimensions of the business as defined by the
customers:
For example
• Service promptness
• Courtesy of staff
• Responsiveness
• Understanding the customer problem etc.
The findings of the company performance should be analyzed both with all
customers and by key segments of the customer population. The essential
starting point for customer .
 CHAPTER: 2
Company Profile
BLUE DART
 Type Public

Traded as BSE: 526612
NSE: BLUEDART

Industry Courier

Founded November 1983; 37 years ago

Founder Tushar Jani, Clyde Cooper, Khushroo

Dubash.

Headquarters Mumbai, India

Area served Countrywide, South asian

Key people Tushar Jani

Tulsi N. Mirchandaney
Khushroo Dubash
Clyde Cooper
Ranvijay Singh
Air Marshal Mc Mahon (Retd.)
Thomas Murphy

Products Delivery
express mail
freight forwarding
third-party logistics

Parent DHL[1]
Subsidiaries Blue Dart Aviation
Website Official website : WWW.BLUEDART.COM

Blue Dart Express Limited is an Indian logistics company

providing courier delivery services.It is headquartered
in Mumbai, Maharashtra. It has a subsidiary cargo airline, Blue Dart
Aviation that operates in South Asian countries.In 2002, Blue Dart had
a business alliance with DHL Express and on 8 November 2004, DHL Express
invested €120 million in it, and since then has been a major shareholder in the
company.

Blue Dart was founded by Tushar Jani (chairman) and his friends Khushroo
Dubash and Clyde Cooper in November 1983. In its early years, Blue Dart had
a business agreement with Gelco Express International, UK, for the operations
of international air package express services from India.

In 2010–11, it introduced ′cash on delivery (COD)′ to its customers as an

additional payment option for its courier services. Khushroo Dubash initiated
studies on a "Hub and Spoke" concept for the company's distribution
networking.

Bluedart gives employment to thousands of people. It has turned hundreds of

ambitious aspiring youngsters to be the proud Managers of an elite company.
Much more, it is today a Courier organization which is being looked upon by
the others as a role model of what a courier should be.

Features of BLUEDART Couriers :-

1 .Efficient and safe delivery of your consignments.
2. Well co-ordinate own fleet of transport system of vehicles, leased Rail Wagons,
bus and train On Travel Couriers, inter connecting all destinations. Hand-carrying
valuable documents without any delay.

3. Network supervision by Hub center in-charges.

4. Monthly billing facility for bulk volume customers.

5. Offering Desk pickups and Door deliveries at no extra cost.

6. Offering (POD) Proof of Deliveries on your request.

7.Extensive Network in India covering all bank locations.

8. Overnight service to Metros and several major Cities/Towns in India and

International Service to all corners of the Globe.

9. Air/Surface available to all destinations.

10. Express Collection Centers available nearest to you.

11. Customized service packages to fit specific needs.

12. Transit Insurance facility for non-insured goods on request.

13.Consignment delivery status available in our website : www.blurdart.com .

14 .Consignment status available on your mobile phone by SMS.

Product and Services offered by BLUEDART:

The Bluedart Couriers offers a comprehensive range of solutions to the
requirements of delivery of Documents/Non-Documents, all types of cargo – high
value, critical and urgent shipments all over India and any part of the World.
Based on the specific requirements of each individual or corporate the company
provides customized services with the application of multi-modal distribution
systems integrated by Surface Transport and by Air Freight/Sea Freight.

BlueDart provides the following product &services:-

Products:

COURIER

NON-
DOCUME DOCUME
NT NT

SMALL REGULAR LARGE DAILY WEEKLY MONTHLY

SERVICES:
 SERVICES

REGULAR URGENT SPECIAL

Services:-
1. Delivery across India
2. Free Pick-up from your location

3. Real-Time

4. Regulatory Clearances

5. Free computerized proof of delivery

6. Same day delivery

7. Pick n pack service

8. Delivery on Sunday on request

9. Student academics- 20% disc

10.Special handling and packaging services

11.Industry solutions

12.Stick paper patch on specific product

 SWOT Analysis
Strengths:-
1.High growth rate
2.Web based tracking
3.Good Sales and customer support skilled workforce
Weakness:-
1.Small business units as compared to its competitors.
2. Since this is a competitive segment, the market share growth is limited
Opportunities:-
1.New markets
2.Growing demand
3.Income level is at a constant increase
4. New product and services
5. Growing Economy
Threats:-
1.Growing competition and lower profitability
2Technological problems
3.Increasing costs
4.Tax changes
5.Price changes
6.increase in labor costs
 Chapter: 3
Review of Literature

Review of Literature:-
According to Nick Mathiason (2007), a courier is a person or company employed
to deliver messages, packages and mail. Couriers are distinguished from ordinary
mail services by features such as speed, security, tracking, signature,
specialization and individualization of services, and committed delivery times,
which are optional for most everyday mail services. As a premium service,
couriers are usually more expensive than usual mail services, and their use is
typically restricted to packages where one or more of these features are
considered important enough to warrant the cost. Different courier services
operate on all scales, from within specific towns or cities, to regional, national and
global services. The world's largest courier companies are Aramex, DHL, FedEx,
TNT N.V. and UPS. These offer services worldwide, typically via a hub and spoke
model. In ancient times runners and homing pigeons were used to deliver timely
messages. When the horse became domesticated, its use was rapidly adopted by
couriers. Before there were mechanized courier services, foot messengers 11
physically ran miles to their destinations. To this day there are marathons directly
related to actual historical messenger routes. In cities, there are often bicycle
couriers or motorcycle couriers but for consignments requiring delivery over
greater distance networks, this may often include trucks, railways and aircraft.
Many companies who operate under a Just-In-Time or "JIT" inventory method
often utilize on-board couriers. On-board couriers are individuals who can travel
at a moment's notice anywhere in the world, usually via commercial airlines.
While this type of service is the second costliest - general aviation charters are far
more expensive - companies analyze the cost of service to engage an on-board
courier versus the "cost" the company will realize should the product not arrive
by a specified time (i.e. an assembly line stopping, untimely court filing, lost sales
from product or components missing a delivery deadline, organ transplants). Over
time, demand for a new type of representative courier has emerged. With the
increase in fuel prices and productivity goals monitored closely by companies, this
new type of all-in-one courier has been developed to "take care of business".
Workers in companies have more work and less time to be out of the office.
Operating largely using independent contractors that have gone through a
screening process and background checks have found a niche in the courier
industry. Research, in transit pet care, complex paperwork filing, and a host of
other services are now offered in this new category of courier service. 12 The
genus of the UK same-day courier market stems from the London Taxi companies
but soon expanded into dedicated motorcycle dispatch riders with the taxi
companies setting up separate arms to their companies to cover the courier work.
During the late 1970s small provincial and regional companies were popping up
throughout the country. Today, there are many large companies offering next-day
courier services, including City Link Ltd. and UK divisions of worldwide couriers
such as APC Overnight, FedEx, DHL, UPS and TNT. There are many 'specialist'
couriers usually for the transportation of items such as freight/palettes, sensitive
documents and liquids. The 'Man & Van'/Freelance courier business.

model is highly popular in the United Kingdom, with thousands upon thousands of
independent couriers and localized companies, offering next-day and same-day
services. This is likely to be so popular because of the low business requirements
(a vehicle) and the lucrative number of items sent within the UK every day. Since
the turn of the millennium there has been a noticeable increase in owner drivers,
self employed couriers, operating mainly from home with a sole vehicle.
Advantages of this rather than working for an established same-day courier firm
are that they are able to offer far better rates to their customers. Self employed
couriers come from varied employment backgrounds; from non-skilled through to
highly qualified trades people. 13 Motorbike couriers still exist, but mainly in and
around London (and other large cities), where there is often congestion, as they
are much cheaper to run in heavy traffic. Large companies such as APC Overnight,
Interlink Express, Citylink and FedEx all now provide P.O.Ds online. Lots of the
smaller companies and freelance 'Man & Vans' are unable to provide this, but this
is changing with forever lowering costs of technology. Royal Mail was up until
recently a reasonable competitor of most of the large couriers; offering next day
and special delivery services. This has however changed, with higher costs, strike
action and a lowering public perception of the company. With companies like
Royal Mail & the DX (who offer a private courier 'box network'), it can be difficult
to draw a clear-cut line between postal services and couriers. Some UK couriers
offer next-day services to other European countries. FedEx and Interlink Express
both offer next-day air delivery to many EU countries. Cheaper 'By-Road' options
are also available, varying from 2 days delivery time (e.g. France), up to a week
(e.g. Former USSR countries). Large couriers often require an account to be held
(and this can include daily schedule collections). Senders are therefore primarily
in the commercial/industrial sector (and not the general public); some couriers
such as DHL do however allow public sending (at higher cost than regular
senders). 14 The courier industry has long held an important place in United
States commerce and been involved in pivotal moments in the nation's history
such as westward migration and the gold rush. Wells Fargo was founded in 1852
and rapidly became the preeminent package delivery company. The company
specialized in shipping gold, packages and newspapers throughout the West,
making a Wells Fargo office in every camp and settlement a necessity for
commerce and connections to home. Shortly afterward, the Pony Express was
established to move packages more quickly than the traditional method, which
followed the stagecoach routes. It also illustrated the demand for timely
deliveries across the nation, a concept that continued to evolve with the railroads,
automobiles and interstate highways and which has emerged into today’s courier
industry. The Courier industry in the United States is a $59 billion industry, with
86% of the business shared by only four companies, including DHL, FedEx and
UPS. The remaining 14% shared among almost 11,900 other small businesses
ranging in size from 1 employee to over 600. These businesses comprise of mostly
same day deliveries and are strong offline businesses like Diamond Express and
strong online businesses like Naparex.
 Chapter :4
Research Methodology

NEED OF THE STUDY:-

This project focuses mainly to know how important is the customer service for a
business to exist and to know about the marketing and management skills that
are necessary in this present scenario for any organization’s growth. This survey is
mainly based on satisfaction levels of Professional Co. customers. Feedback is
taken from the customer on visiting the Professional Co. outlets about their
experience visiting to these outlets is collected by the help of questionnaires. One
of the major problems in an organisation is Customer Satisfaction. In the era of
relationship marketing customers feelings and his satisfaction derived from the
service he is using plays a very important role in an organisation. Being an
oligopoly service sector the Telecom service sector has a tough completion.
Professional Co. faces tough completion from first flight, DTDC. Professional Co.
mainly focuses on sale of its services with a better customer service for increasing
its brand loyalty and having a good network with its customers for its success. For
the betterment of its service Professional Co. service sector also takes feedback
from its customers on visiting the work place. To be successful today’s companies
must be dynamic, constantly evolving and adjusting to the ever changing market
conditions.

OBJECTIVE OF THE STUDY:-

1. To understand the awareness of Professional company services among
consumers in the market.

2. To analyze the consumers perception towards Professional company

3. To know the satisfaction level of consumers towards Professional company

products and services.

METHOD OF RESEARCH:-
Survey method:
A Survey is a complete operation, which requires some technical
knowledge Survey methods are mostly personal in character. Surveys are best
suited for getting primary data. the research obtains information from the
respondents by interviewing them.

Sampling:
It is not always necessary to collect data from whole universe. A small
representative sample may serve the purpose. A sample means a small group
taken in a large lot. This small group taken in a large lot .This small group should
be emanative cross section and really “representative” in character.

Sample size: Samples are devices for learning about large masses by observing a
few individuals. The selected sample is 50.

Methods of Sampling:-
convenience sampling method:

Convenience sampling (also known as availability sampling) is a specific type of

non-probability sampling method that relies on data collection from population
members who are conveniently available to participate in study. Facebook polls
or questions can be mentioned as a popular example for convenience sampling.

Research Instrument:
Questionnaire:

A form containing a set of questions, especially one addressed to a statistically

significant numbe r ofsubjects as away of gathering information for a survey. A
questionnaire is a carefully complied logical sequence of questions directed to a
define objective. It is the outline of what information is required and the
framework on which the data is built upon.
Questionnaire is commonly used in securing marker information that its
preparation deserves utmost skill and care.

Collection of data:
One of the important tools for conduction market research is that ava ilability of
necessary and useful data. Date collection is more of an art than a science. The
methods of marketing research are in a way the methods of data collection. The
sources of information fall under two categories.

Internal sources: Every company has to keep certain records such as accounts,
reports etc. these records provide sample information which an organization
usually keeps collection in its working.

External sources: When internal records are insufficient and required

information is not available, the organization will have to depend on external
sources Of data are.

(a)Primary data: The data collected for a purpose in original and for the first
time is known as primary data. The researches collect this data to study a
particular problem. Primary data are fresh (new) information collected for the
first time by a researcher himself for a particular purpose. It is a unique, first-hand
and qualitative information not published before. It is collected systematically
from its place or source of origin by the researcher himself or his appointed
agents.

(b) Secondary Data: The data, which is collected from the published sources
i.e., not originally collected of the first rime is called secondary data. Secondary
data, on the other hand, are information already collected by others or somebody
else and later used by a researc her (or investigator) to answer their questions in
hand. Hence, it is also called second-hand data. It is a ready-made, quantitative
information obtained mostly from different published sources like companies'
reports, statistics published by government, etc.
 CHAPTER-5
Analysis and Interpretation
of Data
 Data Analysis
1. Various types of customers

Types of customers No of Customers

Student 25
Industrial 10
Business 7
House holds 3
Others 5
Total 50

TYPES OF CUSTOMERS
25

20

15 Series 1

10

0
STUDENTS INDUSTRIAL BUSINESS HOUSEHOLD OTHERS

Interpretation:

According to this survey out of 50 customers 25 number of customer are student,

10 number of customers are industrial, 7 number of customer are from business,3
number of customer are households, and remaining of 5 customers are others.
2. Customer appreciation:

Response about the services No of Customers

Yes 35
No 15
Total 50

40

35

30

25

20
Series 1

15

10

0
YES NO

Interpretation:

According to this survey out of 50 customers 35 number of customer appreciates

the service and 15 number of customer don’t appreciate the service.

3. Which of the following service satisfies you the most ?

Service areas No of Customers

Customer care 8
Services 15
Timely 10
Safe delivery 12
Others 5
TOTAL 50
 16

14

12

10

8
Series 1
6

0
CUSTOMER SERVICES TIMELY SAFE DELIVERY OTHERS
CARE

Interpretation:

According to this survey out of 50 customers 8 number of customer are satisfied

with the customer care, 15 number of customer are satisfied with the services, 10
number of customer are satisfied with the time,12 number of customer are
satisfied with the safe delivery, and remaining of 5 customers are others.

4. How often do you use the service?

Customer satisfaction level No of Customers

Once a month 12
More than once a month 15
One every three months 15
Daily 8
TotaL 50
 16

14

12

10

8
NO. OF CUSTOMER
6

0
ONCE A MONTH MORE THAN EVERY THREE DAILY
ONCE A MONTH MONTH

Interpretation:

According to this survey out of 50 customers,12 number of customer are using

the service once a month, 15 number of customer are using the service more than
once a month services, 10 number of customer are using the service once every
three months,8 number of customer are using the service daily.

5. What is your preferred method of Ordering?

METHODS No of Customers
In person 8
Telephone 15
E-mail 10
Via the company website ordering 12
service
TOTAL 50
 18

16

14

12

10

6 NO. OF CUSTOMER
4

0
IN PERSON TELEPHONE E-MAIL VIA THE
COMPANY
WEBSITE
ORDERING
SERVICE

INTERPRETATION:

According to this survey out of 50 customers, 12 number of customer prefer the

method of in person, 15 number of customer prefer the method of ordering by
telephone, 8 number of customer prefer the method of e-mail, 10 number of
customer prefer the method of via the company website ordering service.

6. How much are you satisfied with the ordering service?

CUSTOMER SATISFACTION LEVEL No of Customers

Fully satisfied 17
Satisfied 15
Unsatisfied 7
Neither satisfied nor unsatisfied 8
Fully unsatisfied 3
TOTAL 50
 18

16

14

12

10

8
NO. OF CUSTOMERS
6

0
FULLY SATISFIED UNSATISFIED NEITHER FULLY
SATISFIED SATISFIED UNSATISFIED
NOR
UNSATISFIED

Interpretation:

According to this survey out of 50 customers 16 number of customer are fully

satisfied with the ordering services, 15 number of customer are satisfied with the
services,8 number of customer are neither satisfied nor unsatisfied with the
ordering services,7 number of customer are unsatisfied with the ordering service,
and remaining of 3 customers are fully unsatisfied.

7. Do you agree with the type of shipment you prefer?

CUSTOMER SATISFACTION LEVEL No of Customers

Fully satisfied 20
Satisfied 10
Unsatisfied 9
Neither satisfied nor unsatisfied 6
Fully unsatisfied 5
TOTAL 50
 25

20

15

10
NO. OF CUSTOMERS

0
FULLY SATISFIED UNSATISFIED NEITHER FULLY
SATISFIED SATISFIED UNSATISFIED
NOR
UNSATISFIED

Interpretation:

According to this survey out of 50 customers ,20 number of customer are fully
satisfied with shipment, 10 number of customer are satisfied with the shipment,6
number of customer are neither satisfied nor unsatisfied with the shipment,9
number of customer are unsatisfied with the shipment, and remaining of 5
customers are fully unsatisfied.

8. Are you loyal to BLUEDART courier & cargo?

Loyalty No of Customers
Continue with same company 30
Continue with same company even if 10
you are unsatisfied
Change over to the other company 10
Total 50
 35

30

25

20

15

10 NO. OF CUSTOMERS

0
CONTINUE WITH SAME CONTINUE WITH SAME CHANGE OVER TO THE
COMPANY COMPANY EVEN IF OTHER COMPANY
YOU ARE UNSTASFIED

Interpretation:

According to this survey out of 50 customers,30 number of customer will

continue with the same company,10 number of customer will continue with same
company even if they are unsatisfied, 10 number of customer will change over to
the other company.
 CHAPTER-9
FINDINGS, CONCLUSION
AND RECOMMENDATION
 FINDINGS:
 8 no. of customers are unhappy, as their problems are not being solved
immediately.

 Nearly 9 no. of the customers are not happy with the type of shipment it may
be due to

 the delay of their couriers etc. Majority of the customers appreciates over all
the services which includes ordering

 packaging ,price, track service etc Sometimes the customers are not able to give
the exact address because of being

 uneducated, so this leads to delay or misplacement of parcel

 3 no. of customers are not satisfied with the ordering service

 Conclusion:
Finally it is concluded from the research that most of the respondents are
satisfied with the BLUEDART Courier service. Still some people are not satisfied
due to the customer services provided by them and to increase speed to reach
the place where the BLUEDART courier is needed. So the negative points are to be
rectified by undergoing some needful things and to improve the BLUEDART
courier.
 Recommendation
 Care should be taken for efficient and timely response to the customer
problems.

 The executives shouldn’t talk on their mobiles while interacting to the customer

 The executives should be given training on the aspects where they are lacking
in (like a smile to the customer, solving the queries at lease. making feel the
customer comfortable, updating the new product/service to all the customers).

 Before booking of any parcel the person should check the exact address by
using the pin code andif any problem is noticed, then it should be rectified
BIBLOGRAPHY
 Questionnaire
Customer satisfaction towards Professional Courier & Cargo

Name : _______________________________________________

Occupation : ___________________________

Gender: ____________

Address : _______________________________________________

Contact : _______________________________________________

1.Various types of customers?

(a)Student

(b)Industrial

(c)Employee

(d) Others

2. Customer appreciation?
(a)Yes

(b)No

3. Which of the following service satisfies you the most?

(a) Customer care

(b)Service

(c) Timely

(d)Safe delivery

(e) Other

4.How often do you use the service?

(a)Once a month
(b)More than once a month

(c)Once every three months

(d)Daily

5.What is your preferred method of ordering?

(a)In person

(b)Telephone

(c)E-mail

(d)via the company website ordering service

6. How much are you satisfied with the ordering service?

(a)Fully satisfied

(b)Satisfied

(c)neither satisfied nor unsatisfied

(d)Unsatisfied (e)Fully unsatisfied

7. Which type of shipping do you use most often?

(a) Letter

(b) Parcel

(c) Excessive or oversized shipment

(d)Others

8. Are you loyal to Professional courier & cargo?

(a) Continue with same company

(b) Continue with same company even if you are unsatisfied

(c) Change over to the other company

9. Give the ratings for the following ?

Statements Highly Disagree Neutral Agree Highly

disagre agree
e
1. Do you agree with the 1 2 3 4 5
pricing for the type of
shipment you prefer.
2. The courier arrived within 1 2 3 4 5
the specified delivery time
3. How do you rate our 1 2 3 4 5
package tracking system. (5)
Excellent, (4) Very good, (3)
Good, (2) Fair, (1) Poor
4. After sales service are 1 2 3 4 5
satisfactory.
5. You would recommend 1 2 3 4 5
any of your friend to use this
company