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EXECUTIVE SUMMARY

Organizations, now, are realizing the need to shift their focus on the interest of society. This
project deals with Corporate Social Responsibility activities undertaken by Reliance ADAG

The first part of the project gives an introduction on Corporate Social Responsibility and the
Indian perspective of CSR.

The second part of the project states the objective of the study and a brief description of the
company in focus i.e. “Reliance ADAG”. It explains the various businesses of the company and
its Subsidies.

The third part focuses on the Corporate Social Responsibility activities undertaken by the
company. It gives a brief idea about the company’s initiatives with regards to various CSR
Activities undertaken by the Company.

Lastly, the project gives information on the kind of research taken for this project and the
Conclusion of this project.

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INDEX

Sr. No. Title Pg. No.

1 Introduction to Corporate Social Responsibility 1
1.1 Benefits of Corporate Social Responsibility 2
1.2 CSR importance and its relevance today 3
1.3 CSR in India 4
1.4 Press Release on CSR in India 7
2 Reliance ADAG – Company Profile 10
2.1 Companies under Reliance ADAG 10
2.2 Chairman’s Profile 17

3 CSR activities undertaken by Reliance ADAG 18

3.1 Education 18
3.2 Environment 24
3.3 Healthcare 28
3.4 Health and Safety 36
3.5 Community Development 39
4 Conclusion 47
5 Recommendations 48
6 Bibliography 49

Corporate social responsibility

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Corporate social responsibility (CSR), also known as corporate responsibility, corporate

citizenship, responsible business, sustainable responsible business (SRB), or corporate social
performance,[1] is a form of corporate self-regulation integrated into a business model. Ideally,
CSR policy would function as a built-in, self-regulating mechanism whereby business would
monitor and ensure its adherence to law, ethical standards, and international norms. Business
would embrace responsibility for the impact of their activities on the environment, consumers,
employees, communities, stakeholders and all other members of the public sphere. Furthermore,
business would proactively promote the public interest by encouraging community growth and
development, and voluntarily eliminating practices that harm the public sphere, regardless of
legality. Essentially, CSR is the deliberate inclusion of public interest into corporate decision-
making, and the honoring of a triple bottom line: People, Planet, Profit.

The practice of CSR is subject to much debate and criticism. Proponents argue that there is a strong
business case for CSR, in that corporations benefit in multiple ways by operating with a perspective
broader and longer than their own immediate, short-term profits. Critics argue that CSR distracts from
the fundamental economic role of businesses; others argue that it is nothing more than superficial
window-dressing; others yet argue that it is an attempt to pre-empt the role of governments as a
watchdog over powerful multinational corporations. Corporate Social Responsibility has been redefined
throughout the years. However, it essentially is titled to aid to an organization's mission as well as a
guide to what the company stands for and will uphold to its consumers. European Commission defines
Corporate Social responsibility as "A concept whereby companies decide voluntarily to contribute to a
better society and a cleaner environment. A concept whereby companies integrate social and
environmental concerns in their business operations and in their interaction with the stakeholders
on a voluntary basis".

Most ideal definition of corporate social responsibility (CSR) has been given by world business council
for Sustainable Development which says, “Corporate Social Responsibility is the continuing
commitment by business to behave ethically and contribute to economic development while
improving the quality of life of the workforce and their families as well as of the local community
and society at large”.

Thus, the meaning of CSR is twofold. On one hand, it exhibits the ethical behavior that an organization
exhibits towards its internal and external stakeholders (customers as well as employees). On the other

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hand, it denotes the responsibility of an organization towards the environment and society in which it
operates.

Introduction

Corporate Social Responsibility (CSR) is the continuing commitment by business to behave ethically,
contribute to economic development, improving quality of life of workforce, their family, local
community and society, build a meaningful relationship between the corporate sector and the rest of the
society. Businesses have to adopt practices that ensure ethical, legal, commercial and public
expectations.

Firms can no longer continue to exploit environmental resources and escape from their responsibility by
acting as separate entities regardless of the interest of the society. Organizations, now, are realizing the
need to shift their focus on the interest of society. The sense of being socially responsible has to come
from within. CSR involves various voluntary efforts in which companies engage themselves in order to
give something back to the society. It involves providing innovative solutions to societal and
environmental challenges. Organizations generally believe that acting in a socially responsible manner
will create value for them. The fact that an organization is committed to social causes, also gives
employees a sense that the company would also be committed to the welfare of its employees as well.

Benefits of Corporate Social Responsibility

Corporate social responsibility offers manifold benefits both internally and externally to the
companies involved in various projects. Externally, it creates a positive image amongst the people
for its company and earns a special respect amongst its peers. It creates short term employment
opportunities by taking various projects like construction of parks, schools, etc. Working with
keeping in view the interests of local community bring a wide range of business benefits. For
example, for many businesses, local customers are an important source of sales. By improving the
reputation, one may find it easier to recruit employees and retain them. Businesses have a wider
impact on the environment also. Plantation and cultivation activities taken up by Intel India are a
step towards the same. Recycling used products also acts as a step towards minimizing wastes.

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Internally, it cultivates a sense of loyalty and trust amongst the employees in the organizational
ethics. It improves operational efficiency of the company and is often accompanied by increases
in quality and productivity. More importantly, it serves as a soothing diversion from the routine
workplace practices and gives a feeling of satisfaction and a meaning to their lives. Employees
feel more motivated and thus, are more productive. Apart from this, CSR helps ensure that the
organization comply with regulatory requirements. .

CSR importance and its relevance today

The amount of information available to customer about the company, product, brand globally
through easy accessible and available mode of information; internet, communication, customer
wants to buy product from trusted brand, employee want to work for the company who respect
them, NGO’s want to work with company who work with the same vision for the benefit of the
people. As said by Peter Duker “The 21st century will be the century of the social sector
organization. The more economy, money, and information become global, the more community
will matter.”

According to strategic corporate social responsibility by William B. Werther, David Chandler

there are three trends which are going to have importance in future which are:-

Increasing Affluence: Customer from elite level can afford to buy and pay more for premium
brand but the poor customer might not be willing to pay so much for brand, instead they would
prefer to spend their money on business which can take their business to much better level.

Changing social expectation: Its natural that customer expect more from the company whose
product they buy but with recent controversy and scandal of company has reduced the trust and
confidence in the regulatory body and organization which manage the corporate.

Globalization and free flow of Information: With growing trend of media and easy access to
information through mobile, TV even the minor mistake of the company is brought in public in no

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time, this sometime fuels the activist group and likeminded people to spread message which can
lead to situation like boycott of the product.

There can be few key steps to implement CSR successfully

1) Better communication between top management and organization
2) Appoint for CSR position.
3) Good relationship with customer, supplier, stakeholder.
4) Annual CSR audit

CSR in India

Corporate Social Responsibility (CSR) is on the rise all over the world and in India also. In India,
CSR has evolved to encompass employees, customers, stakeholders and sustainable development
or corporate citizenship. The spectrum of CSR includes a number of areas as human rights, safety
at work, consumer protection, climate protection and caring for the environment, and sustainable
management of natural resources. From the perspective of employees, CSR activities include
providing health and safety measures, preserving employee rights and discouraging discrimination
at workplace. This helps in fostering a healthy environment within the company.

CSR taken up by various genres of companies primarily focuses on poverty alleviation,

environmental protection and sustained development. Companies are taking initiatives for
developing infrastructure in rural areas, e.g., TATA Motors provides desks, benches, chairs, tables
cupboards, electrical fittings and educational and sports material to various primary schools in
Singur. The company has also planned similar programmes to upgrade school infrastructure and is
also planning to set up a computer laboratory in one of the high schools. Similarly, TVS
Electronics was involved in CSR during the Tsunami to provide relief measures to the victims.
They have also participated with the government to improve sanitation in a village called
Tiruvidenthai. Such initiatives will help in improving the conditions of rural people. Satyam
Foundation of Satyam Computer Services Ltd., Infosys Foundation of Infosys Technologies Ltd.,
GE Foundation of the General Electric Company are exemplary instances of the philanthropic
commitment of the corporate sector in India. Irrespective of the profits they make, these
foundations are aiming at uplifting of the poor and enhancing the standard of life in the rural
sector.
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A survey by the Tata Energy Research Institute (TERI) called ‘Altered Images: the 2001 State of
Corporate Responsibility in India Poll’ Traces Back The History Of CSR In India and suggests
that there is four models of CSR.

Ethical model - The origin of the first ethical model of corporate responsibility lie in the
pioneering efforts of 19th century corporate philanthropists such as the Cadbury brothers in
England and the Tata family in India. The pressure on Indian industrialists to demonstrate their
commitment to social development increased during the independence movement, when Mahatma
Gandhi developed the notion of ‘trusteeship’, whereby the owners of property would voluntarily
manage their wealth on behalf of the people.

Gandhi’s influence prompted various Indian companies to play active roles in nation building and
promoting socio-economic development during the 20th century. The history of Indian corporate
philanthropy has encompassed cash or kind donations, community investment in trusts and
provision of essential services such as schools, libraries, hospitals, etc. Many firms, particularly
‘family-run businesses’, continue to support such philanthropic initiatives.

Statist model - A second model of CSR emerged in India after independence in 1947, when India
adopted the socialist and mixed economy framework, with a large public sector and state-owned
companies. The boundaries between the state and society were clearly defined for the state
enterprises. Elements of corporate responsibility, especially those relating to community and
worker relationships, were enshrined in labour laws and management principles. This state
sponsored corporate philosophy still operates in the numerous public sector companies that have
survived the wave of privatization of the early 1990s.

Liberal Model - Indeed, the worldwide trend towards privatization and deregulation can be said to
be underpinned by a third model of corporate responsibility – that companies are solely
responsible to their owners. This approach was encapsulated by the American economist Milton
Fried-man, who in 1958 challenged the very notion of corporate responsibility for anything other
than the economic bottom line.

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Many in the corporate world and elsewhere would agree with this concept, arguing that it is
sufficient for business to obey the law and generate wealth, which through taxation and private
charitable choices can be directed to social ends.

Stakeholder Model - The rise of globalisation has brought with it a growing consensus that with
increasing economic rights, business also has a growing range of social obligations. Citizen
campaigns against irresponsible corporate behaviour along with consumer action and increasing
shareholder pressure have given rise to the stakeholder model of corporate responsibility. This
view is often associated with R. Edward Freeman, whose seminal analysis of the stakeholder
approach to strategic management in 1984 brought stake holding into the mainstream of
management literature (Freeman, 1984). Ac-cording to Freeman, ‘a stakeholder in an organisation
is any group or individual who can affect or is affected by the achievement of the organisation’s
objectives.’

Beyond the private sector, corporate players in India’s public sector too have been actively
involved in corporate social responsibility initiatives. Most public sector units in the heavy
engineering industry have not only set up a township around the plant, but also established a
school, a hospital and several other civic facilities for its employees and those that live in that
area.

Private sector companies have been encouraged to undertake rural development programmes
down the years through fiscal incentives by the government. For instance, special benefits are
offered in the industrial policy to companies that set up industries in backward areas and tax
incentives are also offered to companies that set up water purification projects.

With the intense spotlight on the subject, the interest in corporate social responsibility is spreading
in India as well. Good corporate citizenship and CSR initiatives are inextricably linked with
improved brand reputation, which is one of the most important drivers of CSR identified by the
respondent companies. The other key drivers of Corporate Social Responsibility in India were
diverse ranging from stated philosophy of founding fathers to improving relationship with local
communities to enhanced shareholder value.

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CSR disclosure: India ranks 4th in Asia

India has been named among the top five Asian countries who lay heavy
emphasis on corporate social responsibility (CSR) disclosure norms, says a
survey.

According to social enterprise CSR Asia's Asian Sustainability Ranking, India ranked fourth in
the list topped by Australia.

The 2009 ASR list was dominated by Australian companies, with eight out of the top 10
companies analysed coming from there, followed by India, the survey said.

However, the report further said that though there are increasing levels of disclosure in the Asian
region, it still is generally poor compared with Europe and North America.

CSR India is a leading social enterprise that focuses on sustainable business practices in Asia.

India: Rank 4 after Australia, China, Hong kong, India, Japan

"In India we find surprisingly high levels of disclosure, particularly from large companies with
recognised brands such as Tata and Infosys. Leading oil companies also have reasonable levels
of disclosure," the report said.

The top 10 companies in India's CSR rankings include Tata Consultancy Services, ITC, Infosys
Technologies, Larsen & Toubro, Reliance Industries, Oil and Natural Gas Corporation, Indian
Oil Corporation, Bharti Airtel, Steel Authority of India Ltd, and NMDC Ltd.

Indian firms are most transparent in terms of governance, policies and code of conduct. They also
provide more information than most companies on issues relating to community impact and
development. Disclosure on environmental issues is also relatively high, the report said.

TF-TNS Corporate Social Responsibility Survey

This national survey was undertaken by Times Foundation and TNS India, a leading social and
market research agency, to look into the various issues of social relevance under the realm of

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CSR. The survey helped to get not only the viewpoints of the top management of leading
Corporate Houses on CSR policies but credible data on CSR policies in India in co-relation with
the policies of the Government of India.

The survey targeted companies in three sectors, i.e. Public Sector Undertakings, Private Sector
Undertakings that have been nationalised and Private Companies. The questions were addressed
to the CEOs and CSR heads of the companies.

Some of the questions that were asked included whether the organisation has a CSR wing, if yes
then which areas it works in, which are the popular areas of functioning as well as the reason
behind these choices, who were the beneficiaries of the CSR activities, the role of the
government when it came to CSR policies, communication and coordination between the
government and the companies and any more.

More than 100 companies participated in the survey and gave their inputs on CSR policies and
initiatives.

RELIANCE

Anil Dhirubhai Ambani Group

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Company Profile

Reliance Anil Dhirubhai Ambani Group (Reliance ADAG) ranks among India's top three
three private sector business houses. The group has a market capitalization of US$ 22 billion,
net assets in excess of US$ 7 billion, and net worth to the tune of US$ 6 billion. Reliance
Anil Dhirubhai Ambani Group has a customer base of over 50 million, the largest in India,
and a shareholder base of over 8 million, among the largest in the world. R-ADAG has a
business presence that is spread over 4,500 towns and 300,000 villages in India, and 5
continents across the world.

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Reliance Anil Dhirubhai Ambani Group came into existence when the business empire of the
Reliance Group founded by Dhirubhai Ambani was split between his two sons, Mukesh and
Anil. Mukesh Ambani, the elder brother, retained Reliance Industries Limited (RIL), the
flagship company of the Reliance Group. The part of the empire that was inherited by the
younger brother Anil Ambani was christened as Reliance Anil Dhirubhai Ambani Group.
Hence, one can say that the founder of Reliance ADAG was Dhrubhai Ambani. The interests
of the Reliance Anil Dhirubhai Ambani span communications, financial services, generation,
transmission and distribution of power, infrastructure and entertainment.

Companies of Reliance ADAG

Reliance Communications Limited:

Reliance Communications Limited is the flagship company of the Reliance - ADA Group.
The company is the culmination of Dhirubhai's dream of bringing about a digital revolution
that will provide every Indian with affordable means of communication and a ready access to
information. Reliance Communications Limited started operations in 1999 and has over 20
million subscribers today. It offers a complete range of integrated telecom services such as
mobile and fixed line telephony, broadband, national and international long distance services,
data services and a wide range of value added services.

Reliance Communications, formerly known as Reliance Infocomm, along with Reliance

Telecom and Flag Telecom, is part of Reliance Communications Ventures (RCoVL). It is the
second largest mobile operator in India, based on number of subscribers. According to
National Stock Exchange data, Anil Dhirubhai Ambani controls 66.77 per cent of the
company, which accounts for more than 1.36 billion shares.[3] It is the flagship company of
the Reliance-Anil Dhirubhai Ambani Group, comprising of power (Reliance Energy),
financial services (Reliance Capital) and telecom initiatives of the Reliance ADAG. It uses
CDMA2000 1x technology for its existing CDMA mobile services, and GSM-900/GSM-
1800 technology for its existing/newly launched GSM services.

RelCom is also into Wireline Business throughout India and has the largest optical fiber
communication (OFC) backbone architecture [roughly 110,000 km] in the country.

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Reliance Communications has launched its Direct To Home (DTH) TV also, known as "Big
TV". RelCom have presence across all B2C communications channel in one of the fastest
growing markets in the world.

Reliance Capital:

Reliance Capital is one of India's leading private sector financial services companies.
Reliance Capital deals in asset management and mutual funds, life and general insurance,
private equity and proprietary investments, stock broking and other activities in financial
services.

Reliance Capital Limited (RCL) is a Non-Banking Financial Company (NBFC) registered

with the Reserve Bank of India under section 45-IA of the Reserve Bank of India Act, 1934.
as a public limited company in 1986 and is now listed on the Bombay Stock Exchange and
the National Stock Exchange (India).

RCL has a net worth of over Rs '3,300 crore and over 165,000' shareholders. On conversion
of outstanding equity instruments, the net worth of the company will increase to about Rs
4,100 crore.

It is headed by Anil Ambani and is a part of the Reliance ADA Group.

Reliance Capital ranks among the top 3 private sector financial services and banking
companies, in terms of net worth.

Reliance Capital has interests in asset management and mutual funds, life and general
insurance, private equity and proprietary investments, stock broking, depository services,
distribution of financial products, consumer finance and other activities in financial services.

Reliance Mutual Fund is India's no.1 Mutual Fund. Reliance Life Insurance is one of India's
fastest growing life insurance company and among the top 4 private sector insurers. Reliance
General Insurance is one of India's fastest growing general insurance company and among the
top 3 private sector insurers. Reliance Money is the largest brokerage and distributor of
financial products in India with over 2.7 million customers and has the largest distribution

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network. Reliance Consumer finance has a loan book of over Rs. 8,900 crore at the end of
December 2008.

Reliance Capital has a net worth of Rs. 7,250 crore (US$ 1.5 billion) and total assets of Rs.
22,340 crores (US$ 4.6 billion) as of December 31, 2008.

Reliance Capital is a constituent of S&P CNX Nifty and MSCI India and also features in the
Forbes list of World’s largest 2000 public companies.

Reliance Energy Limited:

Reliance Energy Limited is a fully integrated utility engaged in the generation, transmission
and distribution of electricity. The company distributes more than 21 billion units of
electricity to over 25 million consumers in Mumbai, Delhi, Orissa and Goa. Reliance Energy
Limited currently generates 941 MW of electricity, through its power stations located in
Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. It is currently pursuing a number
of gas, coal, wind and hydro-based power generation projects in Maharashtra, Uttar Pradesh,
Arunachal Pradesh and Uttaranchal with total capacity of over 12,500 MW.

Reliance Infrastructure

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Reliance Infrastructure Limited

Type Public (BSE: REL)

Founded 2002
Headquarters Mumbai, India
Anil Ambani, Chairman and Managing
Key people
Director
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Industry Electricity Generation and Distribution

Revenue ▲$1 billion USD (2005)
Website Reliance Energy

Reliance Infrastructure, formerly known as Reliance Energy and prior to that as Bombay
Suburban Electric Supply (BSES), is a company under the Reliance Anil Dhirubhai
Ambani Group [1] banner, one of India's largest conglomerates. The company is headed by
Anil Ambani. The company's corporate headquarters is situated in Sector 24, Noida. The
company is the sole distributor of electricity to consumers in the suburbs of Mumbai. It also
runs power generation, transmission and distribution businesses in other parts of
Maharashtra, Goa and Andhra Pradesh. Reliance Energy plans to increase its power
generation capacity by adding 16,000 MW with investments of $13 billion.

Reliance Energy came into existence when it took over BSES in 2002.

Dadri & Sasan projects

Reliance Energy is currently constructing a 5500 MW gas generation power plant in the
district of Dadri in the northern state of Uttar Pradesh. It is planned to be the single largest
gas grassroot gas fired generation plant in the world and will solve much of the power supply
shortages of northern India. The ADAG group is in a bitter fight with Mukesh Ambani
controlled Reliance Industries as the Gas for this project is not yet tied up. The matter was
under litigation in the Bombay high court. On June 15, 2009 the Mumbai High court ruled
the case in favour of the Reliance Natural Gas Limited. asking the Mukesh Ambani owned
Reliance Industries to stick to its commitment of providing the gas to RNRL at a stipulated
amount being agreed upon prior to the split between the brothers.

The Sasan project (Madhya Pradesh) is a 6 * 660 MW coal fired generator currently under
construction. The tender had initially been awarded to Lanco Group, before being
disqualified.

Other projects
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Reliance Energy won on competitive bidding last year for 280 MW Urthing Sobla hydro
power project in Uttarakhand. It has also won two power projects totaling 1700 MW in
Arunachal Pradesh.

Recently Reliance energy has bagged a 1200 MW Hissar and a 2×250 MW Pariccha EPC
project contract. It is also building the 1200 MW Rosa Power Plant.

Relationship with Tata Power

Tata Power is the India's oldest private power section company and considered Reliance
Energy's biggest rival. However Tata Power and REL have an unusual business relationship
in that Tata Power is a net generator of power and sells power to REL while REL has
insufficient generation capacity to supply its Mumbai retail customers and thus must buy the
shortfall from Tata Power. Tata Power and REL both compete directly against each other in
the high end use industrial customer market. This has resulted in several contract disputes
between the two rivals.

Reliance Power

As at 15-Jan-08 Reliance Energy is in the process of structuring an IPO for its subsidiary
Reliance Power. Reliance Energy will issue new shares in Reliance Power equal to 80%
while holding the remaining 20%. The IPO is expected to raise US$3.5 billion, which would
make Reliance Power the largest IPO in India's history. The capital raising is to fund the new
generation projects currently planned.

Reliance Media & Entertainment:

Reliance Media & Entertainment has interest in Movies, Music, Sports, Gaming, Internet &
mobile portals, Digital cinema, IPTV, DTH and Mobile TV. In 2005, Reliance ADA Group
acquired Adlabs Films Limited, one of the largest entertainment companies in India, which
has interests in film processing, production, exhibition & digital cinema. Reliance
Entertainment has also forayed into the FM Radio business through BIG 92.7 FM.

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India is a booming trillion dollar economy. An overwhelmingly young country,

with more than 55% of its population i.e. over 550 million people below the age
of 30. Steady GDP growth rate in excess of 7% has translated into rising income
levels, complementing India’s ongoing economic revolution coupled with the
energy, dynamism and ambition of its youth. India’s future will be propelled by
strategic drivers such as the quality of its human capital, their access to cutting-
edge technology, availability of hi-quality products and services at a lower cost
and their will power to make India shine on the world map.

The Reliance Anil Dhirubhai Ambani Group strongly believes that it has a pivotal
role to play in shaping the destiny of our great nation. Through its various
consumer facing businesses, the group provides a robust platform to every
Indian to realize his potential and shape his / her destiny, through its state-of-the
art products and services. The group, barely three years in the making, now
ranks among India’s top three business houses with respect to key financial
parameters. Its dominant presence across a wide array of high- growth consumer
facing businesses, range from telecom and financial services to infrastructure,
entertainment and healthcare.

Across different companies, the group positively influences the lives of over 100
million customers, or 1 in every 10 young and aspirational Indians every single
day across 4.5 lakh villages and 20000 towns. It enjoys unparalleled trust, faith
and confidence of nearly 12 million shareholders, the largest such family in India,
perhaps even in the world. It is one of the largest employers in the country with
a young, highly trained and motivated workforce approaching 100,000 strong. All
this is focused towards achieving two goals. Building a great enterprise for its
stakeholders and a great future for our country.

Reliance Health:

Reliance Health aims at providing integrated health services and plans to venture into
diversified fields like Insurance Administration, Health care Delivery and Integrated Health,
Health Informatics and Information Management and Consumer Health.

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Reliance Health is the outcome of the late visionary Dhirubhai Ambani's (1932-2002) dream
to herald a health revolution in India by leveraging technology and delivering the
healthcare to the doorsteps of India's vast population.

He saw in the potential of healthcare in India once-in-a-lifetime opportunity for India to

leapfrog over its historical legacy of backwardness and underdevelopment and to provide
better, efficient and cost effective healthcare services.

Reliance Health sees immense potential in the rapidly growing Health services sector in India
and aims to become a dominant player in this industry and offer fully integrated health
services. Reliance Health is set to transform the Healthcare Landscape of India by venturing
into:

• Managed Care Administration

• Health care Delivery and Integrated Health
• Health Informatics and KPO
• Consumer Health

Reliance Health believes that above health initiative of Reliance ADA Group will refurbish
the Indian Health industry to compete with best in the world while meeting the basic
healthcare needs of Indian population.

Focused on the high-growth health care market, Reliance Health has a broad suite of products
and services that span the health services value-chain. With our unparalleled resources,
expertise and service offerings, we will deliver integrated solutions that are innovative and
practical. To our customers and partners, this means we help them focus on what matters
most to them i.e. to remain in control of their primary goals.

Led by experienced healthcare and technology teams, Reliance Health is directly addressing
issues confronting Indian Healthcare.

Reliance Health envisions developing into an integrated healthcare environment with broader
interests across ancillary (supporting) industries and services delivery models.

Chairman’s Profile

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Regarded as one of the foremost corporate leaders of contemporary India, Shri Anil D
Ambani, 48, is the chairman of all listed companies of the Reliance ADA Group, namely,
Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural
Resources.

He is also the president of the Dhirubhai Ambani Institute of Information and

Communications Technology, Gandhinagar

An MBA from the Wharton School of the University of Pennsylvania, Shri Ambani is
credited with pioneering several financial innovations in the Indian capital markets. He
spearheaded the country’s first forays into overseas capital markets with international public
offerings of global depositary receipts, convertibles and bonds.

Under his chairmanship, the constituent companies of the Reliance ADA group have raised
nearly US$ 3 billion from global financial markets in a period of less than 15 months.

Shri Ambani has been associated with a number of prestigious academic institutions in India
and abroad.

He is currently a member of :

• Wharton Board of Overseers, The Wharton School, USA

• Board of Governors, Indian Institute of Management (IIM), Ahmedabad

CSR Activities undertaken by Reliance ADAG

CSR Activities in the field of Education

The 'Dhirubhai Ambani SSC Merit Reward Scheme

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The 'Dhirubhai Ambani SSC Merit Reward Scheme for class X and 'Dhirubhai Ambani
Undergraduate Scholarship Scheme' for class XII, were instituted in 1996 for the first three
meritorious students from each of the district of Maharashtra, Gujarat and later in Goa. The
schemes were extended in 1998 to the first meritorious student amongst the Physically
Challenged category.

The Foundation has reached out to a total number of 4763 meritorious students, including
472 Physically Challenged, from 64 districts of the states of Maharashtra, Gujarat, Goa and
the Union Territory of Daman, Diu, Dadra Nagar Haveli in the last 10 years.
During 2005 the SSC Merit Rewards were received by 264 meritorious students while 307
received the Scholarships. They represent each of the 64 districts of the state of Maharashtra,
Gujarat, Goa and the Union Territory of Daman, Diu, Dadra Nagar Haveli and include 71
Physically Challenged and the first ten in the merit order list of CBSE for each of the state
and three from Goa.

The SSC Merit Reward consists of Rs 3,000/- in cash, a good quality bicycle which reflects
the desire of the Patron Trustee to motivate meritorious students from Rural India. The
Physically Challenged meritorious student is rewarded with Rs 6,000/-. The Undergraduate
Scholarship for Meritorious HSC students, payable each year till graduation ranges between
Rs 9,500/- and Rs 31,500/- p.a. depending up on the stream chosen by the Scholar. A
certificate of Merit from the trustees is given ceremoniously to each of the meritorious
student.

These schemes have been well appreciated by the students and parents as they are purely
merit based; encourage education of a girl child and offer equal opportunity to Physically
Challenged Meritorious students.

Dhirubhai Ambani International School, Mumbai

The Dhirubhai Ambani International School commenced academic sessions in March 2003.
The
school provides international educational opportunities in the context of the emerging
educational needs of students.
• The school prepares students for the Indian Certificate of Secondary Education (ICSE),
Cambridge University's International General Certificate of Secondary Education
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(IGCSE) and the International Baccalaureate Diploma (IB) examinations. The school has
940 students. 90 faculty members with a rich experience in national and international
curricula educate, mentor and guide the children through these developmentally critical
years of growth.
• The very first batch of IB students has created an impressive record by securing
admissions into prestigious universities in the US and UK. Out of 57 IB students, 47
applied to universities in the US and UK. All 47 have gained admission to schools of their
choice.
• The school seeks to develop the creative potential in children, shaping them to be critical
thinkers who appreciate cultural diversity and a global outlook. It hopes to achieve this
through a blend of national and international curricular content and method as well as a
synthesis of internationally acclaimed educational practices with India's rich educational
and
cultural heritage.
• As a step towards creating the idea of a human community, the school has recently
opened the "Dhirubhai Ambani International School Akanksha Centre", in association
with the Akanksha Foundation, an NGO working to educate slum children.
• The school served as a centre for collecting relief materials for those affected by the

recent tsunamis. The response was warm and overwhelming.

Rewards and scholarships

The Dhirubhai Ambani Foundation (DAF) has instituted several rewards and scholar schemes
over the years.
The Dhirubhai Ambani SSC Merit Reward Scheme and Dhirubhai Ambani Undergraduate
Scholarship Scheme encourage and assist district level meritorious students to pursue
professionally oriented higher education. Both the schemes, instituted in June 1996, are
currently applicable in the states of Gujarat, Maharashtra, Goa and the Union Territory of
Diu,
Daman, Dadra and Nagar Haveli.
• These schemes are also suitably designed to encourage education of the girl-child and

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to mainstream the physically challenged.

• This year 575 meritorious students received Rewards and Scholarships under the
schemes. Over the past 9 years, DAF has covered 4,234 students under these two
schemes. Of these 314 are physically challenged.
The Reliance Kargil Scholarship Scheme was launched with the generous contribution of
Reliance employees. It continued to support 383 children from 103 families of martyrs of the
Kargil war as well as disabled soldiers.
The Dhirubhai Ambani Scholars Scheme was announced in 2003 to commemorate the silver
jubilee of the company's listing on the Bombay Stock Exchange.
• Under the scheme, 900 meritorious children of Reliance shareholders were selected for
the scholarships.
• More than 50 percent have joined Engineering Colleges while 13 percent are pursuing
degree courses in Medicine. The rest are pursuing degree or diploma courses in various

disciplines.

‘Teach them young’ is the very motto of Reliance as the Company believes that the quality
of inputs received by an individual at an early age contributes to his or her growth as a
apable human being. To ensure high quality of teaching, Reliance has made significant
efforts towards value enhancement of teachers through professional and institutionalized
raining. Dahej Manufacturing Division conducted educational and excursion tours of students
and teachers from the primary schools of neighbouring villages, and also organized
‘Balmela’ and Science and Mathematics Fair.

To provide training in the field of effective techniques and modern methods of teaching to
high school teachers in the Hazira area, the Company organized training of teachers in
various subjects.

Reliance has launched the “Sky is the limit” programme at Hazira, to address the problem of
school drop-outs in the local community.

The Company also provides opportunities to engineering and management institute students
to undergo in-plant training/projects as part of their academic curriculum, thus enabling them

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to appreciate application of theoretical knowledge and get an exposure to the industrial

practices.

Efforts were made to enhance employability/skill development of local youths. This was
done by giving opportunities to them to work in the Company’s operating plants, which in
turn improve their job prospects.

Executive Development Programs for officers of neighbouring industries were organized in

coordination with PRIA (Patalganga Rasayani Industries Association).

The Company’s major manufacturing locations provide good quality education to the
children of all employees and also cater to the needs of surrounding villages. Jamnaben
Hirachand Ambani School, Kokilaben Dhirubhai Ambani Vidya Mandir, and Jamnaben
Hirachand Ambani Saraswati Vidya Mandir are schools near the Company’s manufacturing
locations at Patalganga, Hazira and Jamanagar respectively. A modern educational
infrastructure coupled with extra-curricular activities and recreational facilities distinguish all
these schools.

To encourage school children from neighbouring villages, Nagothane Manufacturing

Division based CSR cell – MGCC Area Development Research Foundation (MADER) Trust
took following initiatives:

• Felicitated meritorious students from neighbouring villages and tribal hamlets. Each student
received a set of note books, stationary items and a school bag.

• There are several Zilla Parishad schools located on the hilltop near Nagothane
Manufacturing Division where all the children who are attending school are tribal. With an
objective to encourage the tribal students, Reliance also provided school uniforms.

Barabanki Manufacturing Division renovated a primary school in an adjoining village.

Hoshiarpur Manufacturing Division provided free uniform (winter and summer), books, bags,
shoes and stationery to the school-going children of neighbouring village.

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Nanhi Kali

As part of its corporate social responsibility (CSR), Adlabs Cinemas, part of the Reliance
Anil Dhirubhai Ambani Group (ADAG) and India's leading entertainment conglomerate
Adlabs Films, has announced its plan to partner one of India's non government organisations
(NGO) Nanhi Kali for spreading awareness on the issue of educating the disadvantaged girl
child in India.

According to an official press release, Adlabs will introduce a special food combo of popcorn
and pepsi branded 'Classroom Combo' as part of the initiative and contribute a certain
percentage of their sales to Nanhi Kali for bringing forward the latter's campaign towards girl
child education.

Tushar Dhingara, chief operating officer, Adlabs Cinemas, said, "The status of women is a
key indicator of the wellbeing of our society and this is Adlabs' small way of lending support
to nurturing the girl child."

Sheetal Mehta, executive director, Nanhi Kali, said, "With this project, we have been
extending the opportunity of education to over 43,000 under privileged girl children from
poor urban, remote rural and tribal communities in India. We appreciate Adlabs' initiatives in
generating funds for our project."

Nanhi Kali is a national sponsorship programme running its projects in areas including
Mumbai, Delhi, Rajasthan, Madhya Pradesh, Andhra Pradesh and Chattisgarh. It provides
academic support by arranging classes and offering comprehensive materials to children
including uniforms, shoes, socks, school bags, and stationery.

The initiative highlights the role that corporations of any type can play in contributing toward
social issues, given a little creativity and the willingness to see a bottom line beyond mere
profits. And at the same time, they may even rope in customers that otherwise may not be
interested in the product. As someone who rarely buys concessions at the cinema, I might
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make an exception and consider indulging Rs 120 for a “classroom combo” the next time I
find myself in front of a Bollywood film in India. A sucker for well-crafted corporate
marketing? The lazy man’s answer to giving back to society? Perhaps. But the point is, I
would become a cinema-going customer that now thinks about the girl child’s education. And
that twist may lead to other contributions to the issue.

And from the NGO’s perspective, raising awareness about the issue is just the first step in
making a lasting impact:

Sheetal Mehta, Executive Director – Nanhi Kali said, “Project Nanhi Kali is today extending
the opportunity of education, to over 43,000 under privileged girl children from poor urban,
remote rural and tribal communities in India. We believe that it through education of the girl
child that we can effectively deal with many of the developmental problems we are facing as
a country today. We appreciate the initiative by Adlabs in helping create awareness for the
cause and increase funds for our endeavour Nanhi Kali.”

CSR Activities with respect to Environment

In its pursuit of excellence in sustainable development, Reliance further integrated its safety
and environment performance in the overall business plan and strategy. A management
system approach, consisting of gap analysis, planning, implementation, and review has
percolated to all business plans through ISO 14001:2004 at all manufacturing locations.

Through its annual environment plan and business targets, the Company identifies projects
and takes action to achieve these targets with the ultimate goal of becoming water positive,
carbon neutral, with maximum possible recycling and reuse of hazardous and other wastes. A
management framework with defined structures, roles and responsibilities, group guidelines,
audits and training has been instituted to implement the journey towards world-class
excellence in environment. The Company initiated reporting environmental efforts to the
world through Global Reporting Initiative following G-3: 2006 guidelines. Reliance’s second
Sustainability Report for FY 2005-06, “My Reliance. My Life” received the highest possible
accreditation: GRI Checked A+. The Company has also undertaken an exercise to establish
world class corporate environmental standards with the help of DuPont experts.

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Reliance is statutory compliant in the area of environment. As a policy, environment impact

assessment and qualitative risk analysis are performed for all new and major expansion
projects and incorporate all necessary measures to mitigate environmental impacts due to
project implementation. All the hardware - such as effluent treatment plants, air emission
abatement units and waste disposal facilities, were maintained and improved further. The
above efforts have resulted in a significant improvement in water consumption, water recycle
and reuse, CO2 and other air emissions, ozone depleting substances consumption and
hazardous waste generation.

This year, Reliance’s exploration and production (E&P) division,involved in exploratory

drilling in various off-shore blocks off the coast of State of Andhra Pradesh, has moved into
development phase for the KG-D6 project. Regulatory environment monitoring programs
have been instituted from the beginning of construction phase to ensure a fool-proof
compliance tracking and reporting mechanism.

Climate change and Energy conservation

During 2007-08, Reliance registered two Clean Development Mechanism (CDM) projects,
one each from Patalganga and Allahabad, with UNFCCC for CO2 reduction. More than
100,000 Certified Emission Reduction (CER) from two of the registered projects have been
verified and issued by United Nations Framework Convention on Climate Change
(UNFCCC). The Company is exploring all possibilities to take the benefit of CDM credits
through various projects. Reliance also became member of Carbon Capture and Sequestration
Association, London, for active participation in worldwide activities related to Carbon
Capture and Storage (CCS).

To decrease the Company’s carbon footprint, activities have been initiated in the area of bio-
diesel through non-edible route of Jatropha seeds. Extensive distribution of Jatropha saplings
and cultivation in the wasteland has been targeted and a pilot plant of 20 Ton Per day (TPD)
bio-diesels is ready for commissioning. Reliance is also exploring the possibility of bio-
ethanol using second generation raw material.

Fresh water consumption and effluent discharge

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Reliance as a responsible corporate has accorded top priority to water conservation and reuse
to preserve fresh water, one of the precious natural resources. Jamnagar Manufacturing
Division is not dependent on fresh water resource and continues to generate fresh water from
sea. A study was undertaken by nternationally renowned consultant M/S ENSR, USA to
improve the effluent treatment plant’s (ETP) operation at Jamnagar Manufacturing Division.
Their recommendations are being implemented. New facilities have been created for
township and labour camps at the Jamnagar Manufacturing Division and also at the Nagpur
Manufacturing Division for the treatment of domestic sewage and its reuse and recycle.

Compared to the previous year, there has been a reduction in consumption of water at
manufacturing locations Jamnagar, Kurkumbh, Hoshiarpur, Silvassa, Dhenkanal and Nagpur
manufacturing divisions have achieved 100 % recycling of the treated water and thus attained
the status of “Zero discharge” sites. Vadodara and Hazira Manufacturing Divisions have
initiated the “Zero Discharge Project”.

Waste reduction and utilization

Reliance’s Manufacturing Divisions at Vadodara and Hazira have achieved significant

reduction in hazardous waste generation through process improvement, recycling and reuse
efforts, employing Six Sigma methodology. Efforts on plastic waste recycling, through
Indian Center for Plastics in the Environment (ICPE), and PET bottle waste recycling, have
been very well documented, and continue to reduce load on municipal waste. These efforts
also generate employment for the weaker sections of society. A project on conversion of
biological sludge to manure by vermi-compost has been initiated at Vadodara, Hazira and
Naroda Manufacturing Divisions. Canteen waste at Manufacturing Divisions located at
Jamnagar, Hazira and Nagothane is converted to bio-gas and used as fuel. At Nagothane
Manufacturing Division, conversion of horticulture bio-mass to coal briquettes and its use as
fuel has been implemented.

The Company has taken a roactive measure for the safe disposal of electronic waste,
fluorescent tube lights, empty paint containers, spray cans, etc. Silvassa Manufacturing
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Division has established EWaste disposal through E-Parisara, MoEF approved recycling
agency, while the Manufacturing Divisions at Jamnagar and Hazira have instituted tube light
and empty paint container crusher with recovery and safe disposal of toxics. These practices
are being implemented at others sites as well.

Training and Audits

During the year, Reliance has accorded highest priority to the training, awareness and
learning mechanism at all levels. During the year, various internal and advanced training
programs and inter-site meets were conducted involving experts.Learning on specific
environmental issues through participation in national and international conferences,
workshop and courses, has been encouraged at Reliance. Effective networking and
collaboration with national and international agencies such as universities, research institutes,
regulatory bodies, industrial and professional association has helped to assimilate and
implement the world class best practices in HSE management.

Environment audit is one of the important tools on which special emphasis is given and the
Company currently has more than 75 “Trained Lead Auditors” for ISO 4001:2004. Various
audits conducted during the year include third party statutory audits in the state of Gujarat
and ISO audits; group environment audit; independent assurance of Reliance’s Sustainability
Reports by Ernst & Young; Audit by Japanese Union of Scientists & Engineers at Hazira and
Nexant team at Jamnagar. Action plans are made to liquidate all audit observations.

Community Environment Initiatives

Various environment programs, such as tree plantation, water conservation & harvesting and
energy saving initiatives were conducted by all sites within the complex and in the nearby
community. All sites, as part of the ‘World Environment Day’ celebrations created awareness
on Global Warming and melting of ice. This year, manufacturing Divisions at Vadodara and
Dahej gave special emphasis to schools and initiated Green School project using the
framework developed by Centre for Science and Environment (CSE), New Delhi.

To enhance bio-diversity in the vicinity of the on-shore facility at Kakinada, Reliance

undertook an extensive mangrove plantation exercise and also forestation for restoration of
degraded mangrove areas in Coringa mangrove forest in association with MS Swaminathan

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Foundation. Reliance has also sponsored study of coastal wetlands of Godavari Delta to
Environment Centre- a reputed NGO of Andhra Pradesh.

CSR Activities in Health Care

As with education, Reliance stresses one more key contributor to the country's human index
factor - programmes and projects in areas of health awareness and management. Along with
other pre-occupations, social infrastructure is foremost in our minds. Greater importance will
be
assigned to these efforts in the coming years.

Sir Hurkisondas Nurrotumdas Hospital and Research

Centre (HNHRC), Mumbai

The Dhirubhai Ambani Foundation joined the management of Sir Hurkisondas Nurrotumdas
Hospital and Research Centre in December 1997 with the commitment to restore the hospital
to
its erstwhile glory by re-structuring the hospital services and setting up state-of-the-art
technology in the field of healthcare that will conform to international standards.
HNH&RC offers tertiary level healthcare facilities that include cardiology, cardio-thoracic
surgery, neurology and neuro-surgery, oncology, urology, nephrology, paediatric and
neonatal
surgery, gastroenterology, micro-ear surgery, retinal surgery and other services. Over 258
consultants in various areas of specialization drive and manage the activities. They are
assisted

by a staff of 1,000, including paramedical and other support. The centre also provides free
and
subsidised out-patient and in-patient treatment to the needy.

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HNH&RC offers postgraduate qualifications in various specialisations awarded by the

College of
Physicians and Surgeons (CPS) and Diploma of the National Board (DNB).
HNH&RC offers M.Sc. and Ph.D. programs and also runs a Nursing School.

Sir Hurkisondas Nurrotumdas Medical Research Society

(HNMRS), Mumbai

At HNMRS researchers are encouraged to move out of the four walls of the hospitals to carry
out community-based studies.
• Recent projects include studies focusing on children. These include a study of acute and
chronic adrenal insufficiency in severely ill children, and a study of calcium and Vitamin
D status in children under 5 years of age.
• Studies on Tuberculosis in HIV positive cases and on the role of pseudomonas in
nosocomial infections are nearing completion.
• A community based study on the prevalence of Type 2 diabetes was undertaken in a
rural population in Malwan in Sindhudurg District.
• Microbiological studies on transfusion transmitted viruses received two prizes in two
consecutive years at the All India Conference of Medical Microbiologists.

Dhirubhai Ambani Hospital, Lodhivali, Raigad

This state-of-the-art hospital was established seven years ago. It has served the population in
the industrial and rural areas of Raigad District, Maharashtra.
• Besides taking care of hospitalisation requirements, the hospital provides poor patients
and senior citizens free outpatient and subsidised inpatient treatment.
• It has provided critical intervention in the case of numerous highway accidents and
saved lives by providing prompt, specialised and free life saving treatment. A total of 375
highway accident cases were treated last year.

That the private sector is not interested in investing in Emergency Medical Service (EMS)
because of it being a non-profitable venture, not to talk about the mundane medico-legal
hassles, is a reality. An exception is the Dhirubhai Ambani Hospital, located in Raigad
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district of Maharashtra which has a dedicated EMS service being run gratis for most of
the time. It is believed that the late Dhirubhai Ambani chose to build a hospital off the
highway, because of it being a high accident prone zone.

The hospital has a well-equipped ambulatory service, armed with medical and para-
medical staff, which rushes to the spot of the accident within a few minutes. They rescue
the accident victims, administer first-aid and transfer the victims to the hospital if
needed. The hospital has a dedicated unit for EMS- a casualty room, burns room and
well-equipped OT.

The hospital treats around 10 EMS cases a day. Once in a major bus accident, the
hospital has treated 125 victims. The survival rate of the patient is also an unbelievable
90 per cent. So far, the hospital claims to have treated more than 2,000 accident
victims.

Says Col SKP Matwankar, medical director, “As all accident cases have to be reported,
most of the time we take the trouble of lodging a first information report with the
police.”

The hospital does not check if a patient can pay or not. “The administration lives by the
wish of the late Dhirubhai Ambani, who during the inauguration of the hospital said,
“Saving a human life is equivalent to Rs 1 crore.” The hospital has laid down protocols to
be followed for the different kinds of emergencies, whether it is burns, hit-and-run case
or poisoning. “Following standard norms of treatment removes confusion,” says
Matwankar. But what according to him makes the EMS facility of the hospital stand out is
the involvement of the hospital administration. The hospital takes the initiative in tracing
the family of the patient from his belongings, a job which other hospitals might just
leave for the police.

Says A Mahajan, EMS co-ordinator, “We search the belongings of the patient to get the
phone book. Then our staff starts calling up these numbers randomly to trace the family
of the patient.” In the meantime, the EMS team starts treating the patient. And while
other private hospitals necessarily take the consent of the family before conducting the
surgery, here the doctors conduct emergency surgeries, even in the absence of the
relatives of the patient.

Says Lt Col Shiv Shankar, Joint Director and Senior Consultant Anaesthesiology, “Saving
a life is more important than the going through the formalities. We conduct the surgery

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in good faith. Under law, a doctor can perform surgery without taking the permission of
the patient’s relatives.”

But are they troubled by the police? “The police understands our good intentions.
Luckily, they have not harassed us,” replies Matwankar.

A patient can continue his treatment in the hospital or be shifted to another hospital, as
per the wish of the relatives. The hospital has never refused treatment to anybody. Once
an accident-hit victim was recuperating in the hospital for more than a month, before the
patient’s relatives could arrive from Assam.

“If a patient is in a position to pay, he pays, but then the patient is not under any
obligation to pay. Some relatives even say that they would come back and pay, but 90
per cent of these people do not. Anyway, payment is not what we are looking at,” says
Mahajan. The EMS staff documents the belongings of the patients, keeps them safely
and returns it to the patent when he recovers. Says Dr A K Sinha, deputy director,
medical, “Till date there has been no theft of the belongings of the patient. Once we had
to keep gold ornaments of a girl lying in the ICU for a fortnight.”

While authorities of other hospitals are thinking of means of making EMS profitable, for
Dhirubhai Ambani hospital it purely a social venture. As summed by A G Dawda,
president, Reliance Engineering Associate Private Limited, “Our interest in healthcare is
to make healthcare affordable to more number of people. And the EMS of Dhirubhai
Ambani is a brilliant example of that.”

Initiatives to Combat HIV / AIDS and TB

Health Awareness Programs, covering diverse topics such as noise pollution, hazards
substance abuse, prevention of HIV/AIDS and First Aid were conducted for students of
schools at the neighbouring towns and villages of Patalganga. Barabanki Manufacturing
Division provides medical service and awareness programs on health, hygiene, cleanliness
and sanitation in neighboring villages.

Hoshiarpur Manufacturing Division too conducts monthly checkup camps at neighbouring

villages. Free medicines and spectacles were also provided. Round the clock free ambulance
service has been provided to roadside accident victims.

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Hazira Rehabilitation Centre for the Physically Challenged has been set up in partnership
with Disabled Welfare Trust of India for capacity building of physically challenged children
from the weaker sections of society.

The Company provides Community Medical Centres near most of its manufacturing
divisions. These centres cater to the Governmental health care programmes like maternal and
child health, TB, malaria, HIV / AIDS etc., besides providing curative treatment. These
Centres have been well received and go a long way in providing the medical relief for the
community. The Company has implemented HIV / AIDS and DOTS programme at Hazira
and Jamnagar, and is in the process of replicating the same at the other manufacturing
divisions. This initiative is a publicprivate partnership between the Government, NGOs and
Reliance. This comprehensive project extends from creating awareness to providing
treatment, care and support. Reliance’s initiative to combat HIV / AIDS has been recognized
by UNAID, World Bank and other national and international institutions.

Adoption of Public Health Centre (PHC)

Reliance has adopted a Primary Health Centre (PHC) from the State Government of Gujarat
and converted it into a model primary health centre. The PHC located at Dahej in Bharuch
District, Gujarat, has attained the status of the best PHC in the District in a short-span of 6
months and has established itself as a centre of excellence.

Highway Rescue Intervention

To provide emergency and trauma care to victims of highway accidents, Hazira has tied-up
with an NGO to run the project on the State Highway in Gujarat starting from Sachin to
Bharuch, and the State Highway via Hazira - Olpad - Hansot - Ankleshwar. The project will
benefit thousands of commuters who use this highway on a daily basis.

Traffic Police personnel are the first government agency to respond to an emergency
involving a chemical tanker or a truck. With the increase in the number of accidents on roads
and the unending addition of new chemicals, it is important that these personnel understand
the hazards and the basic steps to be taken to safeguard themselves and the general public
from the hazards of chemicals. The Company’s initiative of training traffic police personnel

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by its Kurkumbh Manufacturing Division in handling road transport emergencies involving

chemicals will go a long way in serving the objective of community well-being.

Moti Khavdi Medical Centre

As part of corporate social responsibility services, a community medical centre was

established in Moti Khavdi, a village near Jamnagar Manufacturing Division, during the pre-
commissioning stage of the refinery in November 1995. This Community Medical Centre
provides comprehensive medical services free of cost and round the clock. About 1.2 lakh
villagers of nearby areas like Moti Khavdi, Nani Khavdi, Padana, Meghpar, Gagva, Jogvad,
Baid, Kanalus, Sikka, Sarmat, Navaniya, Mungani, Jakhar, Bara, Vasai and Amra benefit
from the same.

Community Medical Services at SEZ, Jamnagar

A massive workforce from all parts of India are working at the mega construction activities in
the SEZ at Jamnagar. The Company has given shelter in several colonies. Each labour colony
has a separate medical centre. Each medical centre is manned round the clock by doctors,
nurses and ambulances.

Thalassaemia detection camp and Parental counseling

The tribal areas in regions near Surat, Gujarat, are highly endemic to the prevalence of a
thalassaemic trait, which is a genetic disorder. The Company launched a thalassaemia
detection camp in association with the Indian Red Cross in the local high school. Children
from the nearby school were tested for the disorder. The opportunity was also used for
detecting aneamia and sickle cell aneamia. A post-test counseling session was organized for
the parents of these children.

Project “Cancer-Aid” for Cancer patients

In partnership with the Lions Cancer Detection centre, the Company provides monetary
assistance for purchase of medicines to cancer patients.
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Mobile Dispensaries

Reliance also operates free medical diagnostic and therapeutic services at neighbouring
villages of several of its manufacturing locations.

Blood Donation Drives

The Company’s employees organize and participate in blood donation campaigns every year
across its manufacturing divisions and offices.

Public Health Care

Sir Hurkisondas Nurrotumdas Hospital and Research Centre (HNHRC)

Dhirubhai Ambani Foundation (DAF), with financial and technical services support from the
Reliance Group, joined in 1997 the Management of HNHRC, a charitable hospital offering
tertiary health care facilities to all strata of society and providing free and subsidized services
to the poor and indigent patients availing of various diagnostic and treatment facilities.

Thousands of patients have received treatment indoors in the various wards and specialized
care areas and at OPD services at P.T. Clinic, the popular Diagnostic Centre of the Hospital.
The Hospital continues its age-old tradition of rendering free service to all in the casualty
ward. More than 4,000 surgeries were performed during the year, of which a major portion
was special and supramajor surgeries.

The Hospital carried out several Cadaver Transplants in the recent past. Further, the eye
Donation drive initiated by the hospital witnessed an increased response. Some of the
important outreach programmes conducted during the year included a Senior Citizen Health
Screening Program in association with Rotary Club, and a medical back-up for the Special
Olympics event organized by the Lions Club - International. Twice a month, the hospital
continues to conduct free health check-up for senior citizens and physically challenged in
Mumbai. These programmes have gone a long way in educating the community on
prevention of diseases, and promoting a healthy lifestyle.

The hospital is in the process of building a multi-storied ultra modern tertiary care hospital
with state-of-art facilities and infrastructure embracing the entire spectrum of health care
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services. Several new facilities would be added, and many of the existing facilities would be
significantly upgraded in areas like Neurology and Neurosurgery, Urosurgery, Cardiology
and Cardiac Surgery, Cardiovascular Surgery and Cosmetology. A chain of blood banks
would be established at various centers under a new initiative by the DAF. Educational and
research activities at the hospital shall receive significant boost by way of advanced acilities
and better funding. The project, when completed, would be a landmark healthcare facility in
this city.

Sir Hurkisondas Nurrotumdas Medical Research Society (HNMRS)

DAF, through the Reliance Group, supports the scientific research activities of HNMRS. The
Society has been carrying out scientific research activities since 1974 -75 and has completed
more than 130 research projects. The scientists from HNRMS have presented over 180 papers
at various national and international conferences. More than 130 papers have been published
in peer reviewed scientific journals, about half of them being highly rated as prestigious
international journals. Topics of national health priority constitute a major share of the
research projects undertaken.

The researchers are motivated to expand their research avenues to carry out epidemiological
studies and community-based surveys. As part of such studies, children from nearby schools
and susceptible population from neighbourhood communities are regularly screened by
medical / paramedical professionals. Those in need of medical care are offered special
attention and treatment at the institution free of cost.

Drishti

Project Drishti, a nation-wide corneal grafting drive to bring light into the lives of visually
challenged from the underprivileged segment of society, has restored the gift of sight to over
5,500 Indians. A unique joint initiative of Reliance Industries Limited and National
Association of Blind (NAB), Project Drishti has undertaken over 5,500 keroptoplasty
surgeries in less than 4 years since it was started - all free of cost. It is now the largest corneal
grafting surgery project enabled by a single corporate entity in India.

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Drishti Painting Competition

As a part of corporate initiative to propagate awareness of Project Drishti, Drishti painting

competition is organized for school children at several manufacturing divisions and offices of
the Company.

CSR Activities with respect to Health and Safety

Health, Safety and Environment (HSE) is a high priority issue at Reliance. The aim is to
provide comprehensive health services covering preventive, promotive, curative and
community health care services.

Further, the management’s vision to put safety of personnel above all, is evident from the
policy statement, “Safety of persons overrides all production targets”. This vision drives the
company to continuously look for ways to break new barriers in safety management for the
benefit of all.

To establish a direction towards attaining world-class environmental management, the

Company has identified key performance indicators such as material consumption, energy
efficiency, GHG emission, air quality, ozone depleting substances, water consumption, waste
water discharge, hazardous and non-hazardous waste generation and disposal.

Health

Reliance’s state-of-the-art Occupational Health Centres (OHC) at its manufacturing divisions

offer health care services to its employees. These centres are equipped with diagnostic and
therapeutic equipment and are manned by qualified occupational health specialists. The
programmes conducted by medical centres, include preventive health care through pre-
employment and also periodic medical examinations of all employees. The results are
computerized and analysed so as to provide targeted interventions at the individual and group
levels. The medical departments also carry out informative lecture sessions, exhibitions and
diagnostic camps. Curative treatments are a part and parcel of the services provided. The

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employees are also supported for hospitalization by regular liaisoning and provision of
financial support, where required.

CASHe

Reliance’s preventive health care, provided through workplace improvements is carried out
under the CASHe Programme. Started in 2003, it has grown to encompass the entire
enterprise. The programme has been instrumental in creating a culture of implementing
health, safety and environment projects on a priority basis. This programme has also helped
the Company to improve its performance on the occupational health and safety front, besides
being recognized in international forums, like the International Commission on Occupational
Health Congress, held in Italy.

Occupational Health Centres (OHC)

The Company’s occupational health centers are also in the forefront in organizing preventive
educational programmes for noncommunicable diseases, such as: heart problems,
hypertension, diabetes and other lifestyle diseases, along with informative sessions for
communicable diseases, such as: malaria, tuberculosis and HIV / AIDS. The Company
ndeavours to move towards the concept of wellness as it recognizes that a healthy worker is a
productive worker.

Safety

Having reached high levels of safety management within the country, the management has, in
the last few years, been steadily taking strategic steps to take the Company to world class
levels. This year, under the guidance of the HSE Committee of Directors, Reliance entered
into a strategic partnership with DuPont Safety Resources. The engagement is focused on
behavioral as well as process safety aspects and aims at ringing in excellence in safety
management.

In addition to personnel safety, process safety is also a top priority for the Company. World
class documented standards, emphasis on line management responsibility, an improved and
standardized process for safety observations are helping the manufacturing sites achieve
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higher employee participation in the safety management process. In line with the Company’s
vision to always tie-up with the best in the world, Reliance has tied-up with the Centre for
Chemical Process Safety, of the American Institute of Chemicals Engineers (AIChE) of USA.

The focus on construction safety has further increased with standardized safety management
practices being established at all construction areas from Jamnagar to Kakinada. Construction
of office buildings is also being monitored strongly from a safety point of view. This
emphasis has led to the Company achieving a low lost time incident rate even at construction
projects.

With business needs increasing, the Company is also focusing on transportation and
distribution safety. This focus shall not only help establish international systems for the
existing businesses, but also prepare for the upcoming businesses such as Retail.

The Centre for HSE Excellence is accordingly getting further strengthened with the necessary
skill sets and competencies. The Centre is helping Reliance to implement and practice world
class standards as well as standardize the processes and establish the “Reliance Way” of
Safety Management.

CSR Activities with regards to Community Development

At all manufacturing locations, care is taken to improve the quality of life in the surrounding
communities. These community development programmes focus on key areas of healthcare,
education, child welfare, and infrastructure development. Reliance offers medical services at
all
its locations. This includes free outdoor medical services for nearby communities, outreach
mobile medical services, family planning camps, blood donation drives, antenatal check-ups,
vaccination centers, pulse polio camps, school health check-ups, diagnostic multidisciplinary
camps, eye camps and other outreach programmes.

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At Jamnagar

• These included: cattle feed supply to cowsheds; organisation of community meals

programmes benefiting 19,000 villagers in surrounding villages; safety awareness
programmes to educate villagers in community safety; mobile medical van service to
surrounding villages, multidiagnostic medical camps and a village medical center

• We carried out repairing of village roads, supply of drinking water through water tankers
on need basis during the year.

• Reliance continued to support the Jamnagar Municipal Corporation and citizens in

various community celebrations and activities.

• Support to the development of Dwarka continued; a project to construct a bypass road

from the state highway to Gomati ghat was taken up for implementation.

At Hazira

• In fulfillment of the Millennium Development Goals and Agenda 21 guidelines, Reliance

initiated a major outreach programme towards HIV/AIDS and TB intervention, by the
creation of a DOTS (Directly Observed Therapy Short-term) centre. This unique and first
of its kind Public-Private Partnership project, with 4,154 registered patients, has been
recognized by UNDP and has been widely acclaimed. A campaign has been launched to
replicate sustainable models countrywide.

• Eye camps, blood donation camps, a mobile dispensary catering to nearly 15,000
patients and a physiotherapy centre for mentally challenged children constituted some of
the other healthcare initiatives at Hazira.

• As part of its education outreach, Reliance felicitated students and teachers, provided
infrastructure, and initiated a 'Train the Teacher' programme to benefit community
schools.

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At Patalganga

• The complex hosted the 66th Senior National and Inter-State Table Tennis
Championship in January 2005. Reliance organised the entire tournament and took care
of the accommodation, food and transport for 654 participants.

• The Patalganga complex undertook several community health initiatives. These included
organising an HIV awareness drive benefiting 500 tanker drivers, and a blood donation
camp.

• The Patalganga team played an active role to protect the lives, environment and property
of the neighbouring community by providing active support for various accidents and
incidents related to fires and leaks.

Reliance has undertaken several initiatives near the E&P project site in Andhra Pradesh.
These
include financial as well as administrative support for supplying drinking water,
establishment of
a primary health centre and distribution of books to children.
The scope of the Gokul Gram Yojana, being carried out under the Reliance Rural
Development
Trust (RRDT) with the support of the Government of Gujarat, was extended to 23 districts.
• Construction of 44 village roads, 151 community halls, 63 panchayat houses and 16
anganwadis was completed.

• Construction work on 447 new projects commenced in the villages - these include 14
village roads, 111 community halls, 67 panchayat houses and 255 anganwadis.

Community Development

Jamnagar Manufacturing Division continues to extend a helping hand to surrounding villages

and the community at large. Activities during the year focussed on improving village
infrastructure, supply of drinking water, education support etc.
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During the year, in a unique initiative to improve rural housekeeping and sanitation, a totally
fresh approach was adopted to beautify Moti Khavdi; Reliance’s adopted village. Cleaning
and sanitation drive at Moti Khavdi was taken up as an ongoing project.

Three MoUs were finalized with the State Government of Gujarat for development of
Dwarka during the year. They are to (i) develop the temple square in front of the famous
Dwarkadheesh temple (ii) construct ‘Sudama Setu’-a bridge to connect both the banks of
Gomati river behind Dwarkadheesh’s temple and (iii) develop ‘Panch-kui’ area on the sea-
shore where five wells, believed to be dug by Pandavas, still give fresh potable water right on
the seashore.

To maintain and support village cows in surrounding villages, two more brand new cow-
sheds for Kanalus and Kanachikari were constructed and handed over to the respective
villages. These cows and cow-sheds (“Gaushala”) receive regular fodder supply from the
Company’s Jamnagar Manufacturing Division.

Construction of a public lavatory, water tank and avedo (common drinking water facility for
villagers) was done at Nani Khavdi during the year under report. Drinking water through
water tankers was supplied during a crisis period in Sikka, Nani Khavdi, Meghpar and
Padana. At Kanachikari, Drinking water pipelines were laid during the year.

A new primary school building at Navagam was constructed and repairing of some village
schools was taken up. Participation and distribution of sweets in village schools during the
Independence Day and the Republic Day; support to Government of Gujarat’s drive for girls’
education; distribution of gifts to girls of villages during Navratri festival; supporting
Navratri celebrations in Jamnagar were some of the salient aspects of Jamnagar
Manufacturing Division’s Community Welfare Cell as part of routine and regular activities.

In a major initiative to celebrate Navratri, the world’s longest dance festival on a large scale;
Jamnagar manufacturing division took a lead to form Gujarat Industries Navratri Festival. A
gala festival was organized and celebrated at state capital andhinagar’s helipad ground for
nine days jointly with leading industries of Gujarat. The event brought to fore the role of
industries, handicrafts, art and culture etc in the development of Gujarat as a vibrant state.
The event evoked tremendous response and applause from every quarter of the society at
large.

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Reliance Rural Development Trust (RRDT)

The work to improve the rural infrastructure under the Government of Gujarat’s rural
development plans was continued with full energy by RRDT. During the year under report,
the RRDT created 760 facilities in the rural areas at a cost of Rs. 24.07 crore. The facilities
included 247 concrete roads, 465 anganwadis, 38 drinking water facilities, 1 panchayat
office, 2 community halls, 5 check-dams and 2 other amenities in the rural areas of the State
of Gujarat. RRDT has turned out to be an exemplary corporate NGO steadily and silently
implementing government’s developmental plans for rural areas of Gujarat. It is a unique
synergy between a corporate giant like Reliance Industries Limited and the Government of
Gujarat, formed to carry out rural development projects in private public partnership.

Dahej Manufacturing Division has been playing a pivotal role in the development of the
society. Social initiatives undertaken by Dahej Manufacturing Division are concentrated
towards promotion of education, health awareness and medical facilities, infrastructure
development and supply of safe drinking to the villages.

Some of the initiatives undertaken by the Company’s E&P Division near KG-D6 include 1)
gainful employment for local communities, 2) vocational training for the youth, 3)
employment for members of Gadimoga panchayat, 4) financial assistance for community
activities, 5) sponsoring of cultural and sports events, 6) financial relief to affected
communities, 7) compensation to local fishermen, 8) academic and financial assistance and
educational support through distribution of books, 9) improvement of village school
infrastructure and 10) medical help to local communities.

After successfully implementing zero garbage concept at Nagothane Manufacturing

Division, the Company’s CSR cell took the initiative to propagate the concept of solid waste
(dry and wet waste) management in the neighbouring villages so as to help villagers in
keeping their village environment neat, clean and garbage-free.

Reliance has also solved the long-standing drinking water problem of villages near its
Manufacturing Divisions located at Naroda and Nagpur. Further, Reliance has created public
bathing facilities and toilets for truckers and residents of villages for improving hygiene near
its Allahabad Manufacturing Division.

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Empowerment of Women and Youth

Reliance has conducted many training programmes, which would help the rural women and
youth to be self sustaining and generate income for themselves and support their families.

The training programmes conducted at Vadodara for the rural women and youth of
surrounding villages of Vadodara Manufacturing Division during the current year are: 1)
Women Empowerment, 2) Dress making & Designing, 3) Beauty Culture & Healthcare, 4)
Hospital attendant (Helpers for Hospital & Nursing Homes), 5) Plumbing & Hand Pump
repairing raining, 6) Computer Hardware,7) Motor Vehicle Driving, 8) Mobile Repairing
and 9) Doormat making. Several persons participated and benefited from the above training
programmes.

Nagothane Manufacturing Division based CSR cell-MADER Trust is supporting several

Self-Help groups in income generating activities such: Hatsadi tandul (brown rice
cultivation), phenoyl making, agarbati-making, candle-making, papad-making and supplying
it to industrial canteens and also hand-carry-bag making. Hoshiarpur Manufacturing Division
conducts free stitching courses for the women of nearby villages.

Skill Up-gradation

Reliance runs special training programs to equip the young people of neighboring villages
with life and work skills necessary for sustaining livelihood. Nagothane Manufacturing
Division conducted training in fashion designing courses for the ladies to upgrade the skills
of those women who are already trained in basic tailoring. This division also conducted
computer education courses and nursing assistant training courses. The trainees also received
hands on training at the local hospitals and primary health centres at Nagothane. The
Company also trains the youth in vehicle driving courses and also helps them in getting a
driver’s license so that they can earn a livelihood by starting their own business as motor
drivers.

The Company’s Polymer business division organised technical training programmes at 50

Industrial Training Institutes (ITIs) all over India to enhance skills of artisans for new and
advanced technique of plumbing with PPR pipes. The Company also offers plumbing kits,
free of cost, to various plumbers as well as to ITIs to promote this new energy efficient

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application in the building industry. PPR pipes are faster to install than metal pipes. This
results in improving daily productivity of plumbers thereby increasing in their earnings. This
initiative covered many plumbers across the country.

Eco-friendly Initiatives

In addition to the above initiatives, the Company also focusses on the development of the
eco-system and improvement of the green belt across its manufacturing and E&P sites.

Transforming lives at the bottom of the Pyramid

Reliance constantly aims at creating and living up to rising expectations among its valued
stakeholders. The Company cares for providing clean and green environment on a sustainable
basis. It recycles used bottles to produce value added products. When most of the
environmental concerns are subsidised, Reliance has found a solution for being
environmental friendly on a sustainable basis. In the case of recycling bottles, Reliance is
indirectly providing livelihood to around 200,000 individuals. This business has transformed
lives of those at the bottom of the pyramid.

Packaging solution to farmers (Leno bags)

Reliance organised extensive awareness programmes on improved packaging solutions for

potato and other vegetables for farmers all over India. This included demonstration on use of
Leno bags, which are more durable, functionally more efficient and cheaper than traditional
materials. This programme helped the farmers reduce the cost of packaging of potato. These
bags also helped farmers to reduce wastage while keeping in cold storage. The Company’s
efforts helped the farmers to improve their earnings. The programme covered more than
10,000 farmers across India.

Polyethylene (PE) Biogas Domes for Renewable Energy Source

Biogas technology for rural development has been a focus area for Government of India.
Ministry of New and Renewable Energy (MNRE) promotes family-type biogas plants under
the National Project on Biogas Development (NPBD). The project was launched in 1981-82
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with the objective of producing clean and alternate renewable energy for cooking and
lighting, enriched organic manure for agricultural usage, improving sanitation and hygiene
and reducing drudgery of women. The two cubic metre “Deenabhandu” model is the most
popular family type fixed dome biogas plant developed with conventional brick and cement.
Many of these plants get defunct due to dome cracks leading to gas leakages. The Company
has developed a 100 per cent leak-proof Rotomolded PE Dome, which gives end-users a
unique combination of properties like good strength, stiffness, light weight, seamless
construction, ease of installation and very little maintenance. The PE-based dome has been
developed by Reliance and has been approved by the Ministry of New and Renewable
Energy, Government of India.

Sports for the Physically Challenged

Reliance has joined hands with the organising team of Special Olympics Gujarat (Bharat) for
the physically challenged children of Gujarat. Several hundred children participated in the
events that were organised at the Reliance Sports Complex, Vadodara.

Real Indian Heroes

On the occasion of Shri Dhirubhai Ambani’s 75th birthday, 60 years of Indian Independence
and 30 years of Reliance, the Company took up a unique initiative to salute the Real Indian
Heroes of Independent India. Partnering with the TV Channel, CNN-IBN, a series of
programmes to felicitate the unsung heroes of India was launched. CNN-IBN identified 24
Real Heroes, which included six each from the four zones of India. In recognition for their
outstanding contribution to society, Reliance felicitated each of these 24 Real Heroes to
further encourage their contributions.

Dhirubhai Ambani Foundation (DAF)

Dhirubhai Ambani Foundation (DAF) was established in 1995 by Shri Dhirubhai Ambani,
the Patron Trustee of the Foundation. A public charitable trust registered under the Bombay
Public Trusts Act, 1950, DAF has for its objectives a broad spectrum of worthy causes
ranging from health and environment, to promotion of social and economic welfare, and rural
development. However, its main thrust has been on education and public healthcare.

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DAF systematically pursues philanthropic activities to promote national welfare and social
good. Reliance lends valuable support to DAF in terms of financial contribution and
wherever necessary, infrastructural support. Reliance also draws on the DAF expertise in
evolving and coordinating the Corporate Social Responsibility Initiatives and other group
companies also help DAF initiatives wherever possible. Thus, DAF initiatives reinforce
Reliance’s commitment to social responsibility.

Conclusion

It can be concluded that in today’s informative world where information is readily available to
general public CSR has been an important part of any organization to be successful. Organization
in present world cannot be successful without taking into account the social responsibility. CSR
has been a vital component for any organization to have perpetual success and to create brand.

The business of the 21-st century will have no choice but to implement CSR. The sooner
corporate houses realize this and aggressively pursue this process, the better off they will be. The
laws need to be formulated to help in reinforcing CSR practices.

Indian CSR has traditionally been a matter of classical paternalistic philanthropy, financially
supporting schools, hospitals and culture institutions. With minimal state welfare and
infrastructure provision in many areas, companies had to ensure that their workforce had
adequate housing, healthcare and education and simultaneously the country grows at a fast pace.
It will need a great deal of efforts from the companies to start with the CSR activities in India but
the companies which will incorporate CSR activities will get a competitive edge over other
companies.

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Recommendations

The CSR should not be merely a statement of intent. It should be made compulsory for the
corporate operating in India. This will definitely help in upholding human rights.

In this context, the following measures may be made mandatory to ensure participation of the
corporate in social development:

• Incorporation of a section on social actions in annual reports of companies

• Appointment of an independent social accounting committee to measure, monitor, evaluate and

report impact of CSR in annual reports

• Separate department to look after the CSR

• Periodic training programmes and awareness camps to train personnel on CSR

• Linkage between CSR and financial success should be established

• A certain percentage of profit should be earmarked for social development that should reflect
in the annual balance sheets of companies.

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Bibliography

Secondary research was undertaken for this project. The research included compiling of
information from various secondary sources like books, magazines and the internet.

Sr. no. Book(s)/Magazine(s)/Website(s)

01 Annual Report of Reliance ADAG

02 www.karmayoga.com

03 www.wikipedia.com

04 www.google.com

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