STUDENT ASSESSMENT

BOOKLET
CHCCCS015 PROVIDE INDIVIDUALISED SUPPORT

Student first name: _______________________________________________________________________

Student last name: _______________________________________________________________________

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 ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCCCS015 Provide
individualised support.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 2 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.

Assessment Task About this task

Assessment Task 1: Written questions You must correctly answer all questions to show that you
understand the knowledge required of this unit.

Assessment Task 2: Case study, You are to read the case study and answer the questions that
Workplace project, Workplace follow.
observations
You are to develop a report on the support services provided
to three different clients.

You need to complete this task in your workplace. There are

two parts to this task:
 Part A requires you to provide support services to a client
 Part B requires you to complete and store reports and
documentation as per your workplace’s policies and
procedures.
Your assessor will observe you during this task.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.

Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.

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Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements Due date

1. Written questions

2. Case study

3. Workplace project

4. Workplace observations

AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No

Do you understand the requirements of this assessment?  Yes  No

Do you agree to the way in which you are being assessed?  Yes  No

Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?

____________________________________________________________________________________________________

Do you understand your rights to appeal the decisions made in an assessment?  Yes  No

Student name: ______________________________________________________________________________________

Student signature: ______________________________________________________ Date: ________________________

Assessor name: _____________________________________________________________________________________

Assessor signature: _____________________________________________________ Date: ________________________

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 ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

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QUESTION 1
Provide a definition of each of the following:
 Person-centred practice
 Strengths-based practice
 Active support

QUESTION 2
Explain the following types of person-centred approaches.

 PATH – Planning Alternative Tomorrows with Hope

 MAPs – Making Action Plans

 PFP – Personal Futures Planning

 Circles of Support

QUESTION 3
Describe what the term ‘self-directed support services’ and ‘self-determination’ means.

QUESTION 4
a) Part of your role and responsibilities when providing individualised support is to meet your service’s
documentation requirements.
What documentation are you required to complete as part of your work in providing client support? Provide at
least three examples and explain the purpose of each one.
b) Provide two examples of when members of the support team might be required to provide feedback
on individual plans.

QUESTION 5

a) Provide a definition of each of the following and an example of each in practice.

 Privacy
 Confidentiality

 Duty of care
 Dignity of risk
 Discrimination

 Mandatory reporting/compulsory reporting

 Responsibilities and limitations relating to work role boundaries

b) Now read each scenario and match it with the correct ethical issue or breach in the table below.

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 Scenario A
Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a
wheelchair after a car accident in her late 20s.
Belinda, her support worker, often makes strong political and racial comments about Muslims living in
Australia to both clients and colleagues. She is unaware that Nancy is a Muslim.
Scenario B
You overhear Beth, one of your colleagues, talking on the phone to her friend during her lunch break. Beth
is laughing to her friend over the phone about the mental health issues of one of her aged care clients and
disclosing personal details. Beth is outside in the garden area – you are pretty sure that at least one client
has overheard her conversation as well.
Scenario C
Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly
whilst bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old.
Scenario D
Steven, one of the support workers, has been known as popular with the female clients. He likes to joke
around with them and make them laugh. On occasion he brings in surprise treats or gifts for them.
Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers,
clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his
shift.
Scenario E
Clients in wheelchairs who visit your recreational facility once a week have not been properly informed
about the rotting ramp board at the front entrance. There is a side entrance clients can access safely,
however they are not advised to use it as the front board seems to be holding up for the time being.
Scenario F
Georgie has a mental illness and wants to go outside and put the fallen twigs that have accumulated in the
garden into a big pile. Felipe, his support worker tells him strictly that he’s not allowed to go outside for fear
of him poking himself in the eye or falling over. Georgie has fallen over in the garden once before. Felipe
locks the door and Georgie begins to cry.
Scenario G
Maria has a mild intellectual disability. She has capacity to make her own decisions, and has not identified
anyone who can make decisions on her behalf. Amy, her sister, approaches a new employee at your
service and asks them for health information about Maria, particularly related to some new medication she
has heard Maria is taking. Maria says she wants to research the medication and make sure that it is the
right choice for Amy. The carer looks up Maria’s record and provides Amy with the medication details.

Ethical issue/breach Which scenario covers this?

Privacy/confidentiality

Discrimination

Work role/boundaries

Duty of care

Mandatory reporting

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 Dignity of risk

QUESTION 6
a) Explain the key objectives of the United Nations Convention on the Rights of Persons with Disabilities
(UNCRPD).
b) Provide three examples of client rights that you must uphold as part of your job role.

QUESTION 7
a) List two situations where a care worker may experience a risk to their health or safety.

B) Identify two examples of risks that can occur in a care environment.

c) Explain what steps a worker should take when they are confronted with such risks to one’s safety.

QUESTION 8
For each area below, identify two examples of how carers can support ongoing skills maintenance and
development of new skills in each area

Life skills

Example 1:

Example 2:

Social skills

Example 1:

Example 2:

Vocational skills

Example 1:

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 Example 2:

Personal support skills

Example 1:

Example 2:

QUESTION 9
a) Read the scenario below and identify a minimum of two factors that would affect the support received by
this client.

Antonio is a 45-year-old male client who sustained an acquired brain injury after a motorcycling accident.
He is an Italian expatriate who moved to Australia with his family 5 years ago. He speaks little English and
prefers to use Italian where possible, depending on his children to assist him with translation. He is
unable to work as a result of his injury and has become isolated since the accident, rarely leaving his
home and relying predominantly on his wife and children for support.

c) Explain how social devaluation can impact clients who require support.

d) Explain how cultural differences can affect clients who require support.

QUESTION 10
There are many people you would be expected to work alongside and liaise with in your profession as an
individual support worker. In order to provide the best possible care for your clients, it is important to
understand the roles and responsibilities of different parties.
a) For each of the following roles, provide a description of what their expected responsibilities in the
workplace would be.

Role Responsibilities

Carers and families

Person being supported

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 Health professionals

Individual workers

Supervisors

e) For each role pairing below, describe the type of interaction that would occur as well as the
communication methods or channels.

Role pairing Reasons for interaction Communication

methods/channels

Supervisor/Individual
workers

Health professionals/
Carers and families

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 Role pairing Reasons for interaction Communication
methods/channels

Person being supported/

Health professionals

Individual workers/Carers
and families

Supervisor/Carers and
families

Person being supported/

Individual workers

QUESTION 11
Provide a brief description for each model of care in the table below.

Model of care Description

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 Person-centred model

Service delivery

Advocacy

Inter-agency approach

Charity model

QUESTION 12
One of your responsibilities as a care worker is to observe your clients for changes and report them to your
supervisor. List two observations you might make that you would need to report to your supervisor.

QUESTION 13
a) It is part of your role and responsibility as a care worker to complete workplace documentation, including
progress notes and observations of your clients. Services will have specific requirements around how you
are to record your information.
Indicate at least three guidelines that must be followed when documenting observations and client
information.
b) As part of a service’s privacy procedures, client documentation and other information must be stored in a
way that will keep client’s information private.
Explain three ways in which a worker must ensure that information is stored as per procedure.

QUESTION 14
As you are working closely with clients, you will get to know them well and will often be able to identify when
something may be wrong or of concern. The signs you are seeing could be that the client has unmet needs.

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List four indicators of unmet needs you may encounter in your work as a care worker.

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

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 ASSESSMENT TASK 2: CASE STUDY, WORKPLACE PROJECT, WORKPLACE
OBSERVATIONS

TASK SUMMARY:
You are to read the case study and answer the questions that follow.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your responses).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

INSTRUCTIONS:
Read the case study below and answer the questions.

CASE STUDY: TULLY

Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music.
She is not overly social and tends to spend time alone privately completing recreational activities. She has
been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for
short periods at a time only.
Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and
stressed. Being anxious or stressed causes Tully to smoke more frequently through the day.
Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is
to cut back on smoking. She is hoping to smoke only 2 cigarettes per day.

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1. Imagine you were Tully’s support worker. Explain how you would do the following:
 Interpret and clarify your role in putting in place an individualised plan for Tully, and why.
 Who you would work with in putting together the individualised plan and why.
 Who you would discuss issues with if you encountered situations that were beyond your skills,
knowledge or area/s of responsibility, and what the role of that person would be?
 Ensure that Tully understands her rights as a client and what she can do if she feels her rights are
being infringed upon.

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2. Explain how you would work with Tully to determine strategies to help her achieve her goal. In your
answer, identify at least three strength-based activities that would assist in promoting her independence,
and how you would ensure Tully is able to make her own informed decisions.

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3. Identify at least two other health professionals who may be involved in supporting Tully to achieve her
goal.

4. It’s two weeks later and Tully tells you that she wants to go for a longer walk today, down a particular tree-
lined street that she finds relaxing. Her confidence has been building as she has noticed progress in her
general health and wellbeing.
You know that the end of the street has some roadworks being done on it and there are a few noisy trucks
and machinery. You tell Tully no, it’s not a good idea and explain why. She becomes frustrated and upset
– she was so looking forward to the walk and thinks she can deal with the noise if she knows it’s coming
and she can approach it slowly.
Have you done the right thing for Tully? Explain your answer. What other options could you have
suggested?

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5. It’s many months later and Tully has successfully quit smoking. She managed to get down to two
cigarettes a day, and then decided to quit completely. She is ecstatic at exceeding her original goal!
Explain how you would support Tully to maintain the strategies and skills she learned to help her quit
smoking, to ensure that she does not ‘fall off the wagon’ and start smoking later down the track.

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6. You go on leave for several weeks and when you return you notice that Tully’s stress and anxiety levels
seem to have increased somewhat. She also appears to have put on some weight. There are several
unfinished craft activities put aside and she appears to have no interest in completing them.
What appears to be the problem and what might be the risks involved? What would you do in this
situation?

What do I need to hand in for this task? Have I completed this?

Your answers to these questions 

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 WORKPLACE PROJECT

TASK SUMMARY:
You are required to write a report on the provision of support services for three clients in
your workplace (one report for each client).

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to your workplace
 Access to three clients in your workplace
 Supervisor’s permission form for each client (see end of this task)
 Access to three individual support services plans
 Access to a computer (if you prefer to type out your answers).

WHEN DO I DO THIS ASSESSMENT?

 You will do this task in your workplace.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not completed all parts of each report correctly, or have not worked with
three clients, they will give you some feedback and you will need to resubmit.

INSTRUCTIONS:
This task requires you to choose one client and report on how you used their individual support plans to
provide support.
Before you begin this task, you must obtain permission from your supervisor to work with each client. Where
possible, try to choose at least one client who has a guardianship or advocacy arrangement in place, or who
has a family member or carer involved in their care.
Ask your supervisor to sign the permission forms at the end of this task. You will need to submit this as part of
your assessment.
Review the report template provided – there is one for each client you will need to fill out. This will help you
figure out what you need to do and write about.
Your reports will need to be filled in over a period of time, as you will more than likely not be able to fill them
out based on one day or one shift of work. Where you are unable to answer or experience any of the items in
the template provided, talk to your supervisor about how these items are addressed by carers.
Provide as much detail as you can in your report for each area (at least one – two paragraphs).
Remember, in order to adhere to privacy and confidentiality procedures, you must make sure that you do not:
 identify your client by name
 identify family members or friends of the client by name
 document any other identifiable information (such as names of health practitioners, locations of other
services being used, etc)
 identify colleagues by name.

When you have finished each report, give it to your supervisor to review and sign off that your statements are
accurate and true records of your work activities and performance.

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 What do I need to hand in for this task? Have I completed this?

Your completed report for client 1 

Your completed report for client 2 

Your completed report for client 3 

Provide Individualised Support – Permission Form for Client

Supervisor’s approval

I, ___________________________________________________________________________________________,

<Supervisor’s name> approve _________________________________________________________________

<student’s name> to undertake this project with _________________________________________________

<Client’s name>.

Approval is dependent on the following conditions:

 The student is to work with three clients.

 The student must be supervised at all times when working with the client.

 The client or their family may request that this project be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name: ___________________________________________________________________________

Signature:____________________________________________________________________________________

Date: ___________________________

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 Workplace Project: Report on Client

Client support needs

How did you understand your role and

responsibilities when determining support
needs for this client?

What was your role in implementing the client’s

individual plan?

What are the support needs for this individual

according to their plan?

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 Workplace Project: Report on Client

Explain the process you followed/took to

confirm with the client the details of their
individualised plan, and why you would need to
do this.

Did you need to confirm any information in the

plan with the client’s family or carers? If yes,
explain why. If no, indicate NA.

How did you ensure that your client understood

their rights?

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 Workplace Project: Report on Client

How did you work with the client to support

their needs?

How did you prepare for support activities?

What documentation did you review and
information did you gather?

Explain your role and duty of care for this client.

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 Workplace Project: Report on Client

Describe the role and responsibilities of each

member of the support team, including your
supervisor.

Who did you seek support from when you were

implementing aspects of the support plan,
outside the scope of your job role and/or
knowledge?

What are the skills opportunities according to

the client’s plan?

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Providing support

Describe your communication with this client

and members of the support team, including
your supervisor.

What strategies did you use to develop and

maintain trust with your client?

What equipment were you required to

assemble or use? How did you know what to
do and how to do it?

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How did you include family and/or carers as
part of the support?

How did you help to achieve a safe, healthy,

clean and comfortable environment during
your work with this client?

What procedures do you follow to ensure the

above?

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Maintaining support

How did you collaborate with the client to

ensure services were meeting their needs?

Were any changes to the plan identified? If so,

describe the process undertaken, including
how the care team, the supervisor and the
client worked together.

How did you support the client’ self-

determination?

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What documentation was completed as part of
organisation policy and procedures?

Describe the process you take to ensure your

client’s information is stored according to
workplace policy and procedures. How is client
information kept secure from unwanted
access?

Supervisor sign off: The student’s report is a true and accurate representation of their interactions with the client, their family and/or
carers (where applicable) and employees in the workplace.

Signed:

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 WORKPLACE OBSERVATIONS : Providing support services & Complete
documentation

TASK SUMMARY:
You will need to complete this task in your workplace in the presence of your assessor.
There are two parts to this task:
 Part A requires you to provide support services to a client
 Part B requires you to complete and store reports and documentation as per your
workplace’s policies and procedures.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to the client’s individual support plan
 Approval from your workplace supervisor to work with a client
 Access to your workplace service
 Access to the client and/or family members of the client
 Access to your workplace’s policies and procedures
 Access to workplace reports and documentation
 Access to your supervisor.

WHEN DO I DO THIS TASK?

 You will do this task during your assessor’s visit to your workplace.
 Write in the date of your assessor’s workplace visit: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks,
they will give you some feedback and you will need to do the specific task again.

INSTRUCTIONS:
You will need to complete this task in your workplace during your assessor’s visit. Your assessor will
observe you as you work.
You will need to choose one client to work with. You must obtain permission from your supervisor to have
this client participate in the task – see the permission form provided at the end of this task.
Look at the checklists below and talk to your supervisor about your choice of client – will you be able to
demonstrate all of these things?
Note that your assessor may observe you over more than one occasion if they are unable to see all the
requirements at the one visit.
 PROVIDING SUPPORT SERVICES

For this part of the assessment your assessor will observe you providing support services to a client by
following their individual support plan.
The types of support you provide your client will vary depending on your client’s needs. Ideally your work
will involve the use of some equipment.
If your client does not use any equipment, your assessor will ask you to demonstrate the use of some
equipment commonly used the workplace for support activities. A time will be organised for you to do this
in consultation with your supervisor so you can have access to the equipment. Further instructions will be
provided.
Following this observation, your assessor will ask you some verbal questions.

Your assessor will be looking to see that you can:

 Review your client’s individual support plan before any care activities commence.
 Use your client’s individual support plan to provide the support services.
 Effectively communicate with the client, family and/or carer to talk about the contents of their plan and
any activities or actions that support the plan.
For example, this should include being polite and courteous; speaking in a way that the client/family can understand;
listening and confirming that messages have been understood; appropriate use of body language; and so on.
 Ensure you are organised and prepared to undertake support activities
 Follow organisation process and procedures when providing support
For example, WHS, privacy and confidentiality, client support, code of conduct and so on.
 Safely use required equipment (if there is not equipment required this may be simulated following the
observation with the client) when providing support
For example, this should include following manufacturer’s instructions, following directions, obtaining advice and so on.
 Maintain a safe, healthy and comfortable working environment when providing support
For example, following safe work procedures; doing risk assessments and implementing risk controls; making sure the client
is comfortable and so on.
 Maintain a clean environment when providing support
For example, use of infection control procedures; leaving things clean and tidy, disinfecting surfaces where required; wearing
PPE; using correct hand-washing procedures and so on.
 Follow procedures to accurately complete workplace documentation to record information
For example, completing shift notes, progress notes, checklists, etc; may also include verbally reporting to other staff or the
supervisor.
 Work collaboratively with members of the support team
For example, discussing tasks with the team; sharing information; asking for advice; following instructions; reporting
observations.
 Respect the client and their family and/or carer during service provision and all discussions
For example, respecting differences; being polite and courteous; by being non-judgmental; treating everyone as individuals
and so on (may not be able to be seen if you do not have access to the client’s family or their carer)
 Communicate and interact with the client in a way that shows a trusting relationship and that you respect
their privacy and dignity
 Talk to the client about how their needs are being met and whether they want to change anything
 Seek assistance as required for tasks outside the scope of own role
For example, when a situation occurs that you don’t know how to handle; if a client has a need that you are unable to
address; a client asks for advice that you are not qualified to give, etc
 Correctly answer the verbal questions.
 COMPLETE DOCUMENTATION

For this part of the assessment, your assessor will observe you updating and completing reports and
other relevant documentation following the provision of support services. This part of the task will also
include you discussing your client observations with your supervisor (for example, it may be part of
handover or end-of-shift procedures).
Following this observation, your assessor will ask you some verbal questions.

Your assessor will be looking to see that you can:

 Complete and maintain documentation by following workplace policy, procedures and protocols
For example, writing a clear and concise report of observations; maintaining confidentiality/privacy; using correct terminology
and so on.
 Accurately reporting your client observations to your supervisor.
For example, providing a concise and accurate account of observations; answering any questions; may be required as part of
end-of-shift/handover protocols, referring to information already documented (progress notes or checklists) etc.
 Store information by following workplace policy, procedures and protocols
For example, by filing documents in correct place; by transferring information onto a computerised record; by maintaining
confidentiality (such as locking filing cabinets; not leaving passwords lying around; not leaving client documentation where
others can view it, and so on).
 Correctly answer the verbal questions.
 Provide Individual Support (observation) – Permission Form

Supervisor’s approval

I, ___________________________________________________________________________________________,

<Supervisor’s name> approve _________________________________________________________________

<student’s name> to undertake this project with _________________________________________________

<Client’s name>.

Approval is dependent on the following conditions:

 The student is to be observed by their assessor while completing this task.

 The student must be supervised at all times when working with the client.

 The client or their family may request that this project be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.

Supervisor’s name: ___________________________________________________________________________

Signature:____________________________________________________________________________________

Date: ___________________________

What do I need to hand in for this task? Have I completed this?

You do not need to submit anything for this task NA