International Journal of Multidisciplinary and Current Research ISSN: 2321-3124

Research Article Available at: http://ijmcr.com

Effect of Training and Development on Employee Attitude: A Study on Karachi

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Uzma Rasool Khan , Ramsha Haleem^ and Samreena Kanwal^
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Assistant Professor, ^MBA Students, Department of Business Administration, Jinnah University for Women, Karachi, Pakistan

Accepted 15 April 2017, Available online 16 April 2017, Vol.5 (March/April 2017 issue)

Abstract

The purpose of the research is to recognize the effect of training and development on employee attitude. Employees are
the basic part of every organization through which the goals and objectives of the organization accomplish. If employees
have the capabilities of related task so they will bring the best output. These capabilities can be boost up by giving the
effective training to the employees. Training and development offer helpful effect to employees of the organization in a
sense that they have more advanced position towards their work as they can be more competent, work better with
fewer errors and require less supervision. Our sample size is 30 to 35 employees from different organization which we
get the result through questionnaire about the training and development of employee’s status. This paper is based on
quantitative technique in which we come up with the graphical presentation. The findings show that training play an
important role to increase the productivity of an organization and employee attitude which will surely bring huge
returns for the organization in the future.

Keywords: Employee attitude etc.

Introduction 2) To identify perceptions of the employees on how

training and development proved to be beneficial to
In the rapid changing world of business and them.
environmental uncertainty, organizations understand its 3) To examine how training and development
drawback of dealing with new challenges and should contribute to the individual performance and
spend in training and development programs to make productivity.
their human resources skilled enough to face problems
and take efficient decision and actions in time and also Scope of the study
remain competitive in the market.
Employees are the most important part of every The study emphasis on finding out the importance of
organization because they can build or break a company’s training and development which is beneficial for the
image and can negatively affect organizational overall outstanding performance and attitude of employees. It
productivity. Without suitable training, both new and categorizes the scope to which the employees are able to
current employees do not get the information and achieve their goals effectively.
enlarge their skills and abilities for accomplishing their
tasks at their highest potential. Research questions
There are many advantages of training through which
an employee can be able to give their best output for the 1) Does training and development have positive effect
organization. Training provide positive result to on worker attitude, performance and productivity?
employees of the organization in a sense that they have 2) How training affect the employees’ overall
more activist attitude towards their work as they can be outcomes?
more efficient, work healthier with fewer errors and
require less supervision. On the other hand less trained Significance of the study
employees gave poor quality efforts and can put
organization at risk too. This research work will help out any organization as well
as individuals in assessing the effect of training and
Objective of the study development on employee productivity and attitude. The
result may again help managers to look up their tactic
1) To investigate the effect of training and development regarding training and development, and might help HR
on employee attitude. managers bring in more resources for training
347|Int. J. of Multidisciplinary and Current research, Vol.5 (March/April 2017)
Uzma Rasool Khan et al Effect of Training and Development on Employee Attitude: A Study on Karachi

programmes or get rid of resources that do not support programs’ existing in the industry, the objective of the
employee dedication. training offered, and the methods employed and finally
the effects of training and development on employee
Limitation of the study performance. A qualitative research approach of the data
collection was adopted using a questionnaire comprising
There is limited time by which we take minor responses. of 18 questions distributed to 120 respondents.
Employees are major assets of any organization. The
1) Our sample size is 30 to 35 only which could be energetic role they participate towards a company’s
exceeded further. achievement cannot be underestimated. As a result,
equipping these unique assets through valuable training
Literature Review becomes essential in order to maximize the job
performance. (Nassazi, 2013)
(Truitt1, 2011) clearly state that training is so essential in (Neelam Tahir, 2014) Find the relationship between
forming positive attitudes that it may further go ahead to Training and Development and Employees’ performance
job proficiency, and not getting sufficient training is and Productivity. This paper is quantitative in nature.
connected with a feeling of reduced capability, it seems Data for the paper have been collected through primary
very logical to expect that poor training could result in source that are from questionnaires surveys. The data
poor attitudes about performance, which then could lead have been checked through statistical software to find
to poor performance The results also showed that those the impact of training and development on employees’
employees who fully agreed that they received effective performance and productivity. HRM plays a more key role
training and those who fully agreed they received in managing an organization, such as the effects of HRM
significant training felt they verified an increase in job on innovation, ‘new way of working principles ‘for
proficiency. The author finds a direct relationship working relations and enhancing employees’ capability.
between one’s positive training experiences and attitudes Training and Development is an important part of HRM. It
and one’s proficiency. In this study, 86.8% of those who is important for organization to get experienced and
had efficient training had the most positive attitudes talented employees for better performance, and
toward training. Furthermore, 80% of those who had employees will be than capable when they have the
negative training attitudes also had negative views on knowledge and expertise of doing the task.
their proficiency. In summary, this author researched the According to (DEGRAFT-OTOO, 2012) it has been
hypotheses that enough job training is associated to observed that clear human resource management in
positive attitudes about job proficiency and that having general, and training and development in particular at
adequate job training is related to positive attitudes Accra Polytechnic, should become more closely tied to
about job training. The results have supported the the needs and strategies of Accra Polytechnic. As this
hypotheses. occurs, training and development at Accra Polytechnic
(Franklin Dang Kum, 2014) Highlighted the findings will be the thread that ties together all other activities
exposed that working conditions and a lack of resources and integrates these with the rest of the departments. It
influence the training and development of employees. was also found that training and development had
Training and development is a vital process, which seeks positive impact on employees. The study revealed that
to get better performance of workers in the organization. there were organizational issues such as lack of
In order to figure out the proficient committees, management support for training and development
employees’ significant knowledge and intellectual ability programmes, which constrained training and
desires to be enhanced. Moreover, the uselessness of development.
training and development of employees in the Employee is a blood stream of any business. It focuses
organization reduces the organization’s output, as on the role of training in enhancing the performance of
organizations depend on having people with the accurate the employees. Training plays an essential role to build of
skills, attitudes and capabilities in order to attain goals competencies of new as well as current employees to
well. Companies whose investment perception is on complete their task in an effective way. It also prepares
human resource management view training as a chance employees to hold potential position in an organization
to boost long-term productivity. Investing in training and with full capabilities and helps to defeat the problems in
any job related area. Training is considered as that sort of
development is essential for any organization, which will
investment by the firm that not only brings high return on
surely understand a return on its investment in training
investment but also supports to achieve competitive
and developing its workers. . Effective employee training advantage. Some of the organizations plan and execute
leads to enlarge in quality as a result of potentially less the training program for their employees without
mistakes. identifying the reason and objectives and without
Training and development have an impact on the knowing what the knowledge, skills and abilities
performance of employees with regards to their jobs. In employees would learn at the end of the training program
order to know the study aim, four goals were developed and whether they will be able to accomplish targets on
and these focused mainly on identifying the training job. (Imran2, 2013)
348 | Int. J. of Multidisciplinary and Current research, Vol.5 (March/April 2017)
Uzma Rasool Khan et al Effect of Training and Development on Employee Attitude: A Study on Karachi

Methodology Experience
0-5 6-10 11 &above
This research is based on quantitative research and the
primary data was collected through questionnaire which 10%
was conducted by 30 to 35 employees in different
organization in Karachi. The research instrument which
we use in this research is questionnaire, and we use bar 21%
charts and pie charts as a statistical tool through SPSS.
Based on this sample the results obtained indicate that
training have a clear effect on the performance and 69%
attitude of employees.

Data analysis

 Graphical representation Interpretation: (Pie Charts)

Pie Charts The above results shown in the pie charts are that
majority of our respondents are between the age of 21-
Age
21-30 30 and we collected data from 30 to 35 employees among
whom most of them are male as well as female. From the
15% pie chart we have seen that our mostly respondents are
graduated and from them 69% employees have 0-5 years
of experience.

55% Bar chart

30%
Response on the statements
Strongly agree Agree
Neutral Disagree
90%
80%
Gender 70%
Male Female
60%
50%
40%
26%
30%
20%
10%
0%
74%

Education Interpretation of the statements

Undergraduate Graduate
1) Attitude
12%
20% Statement: Training has a positive impact on employee
attitude.

Interpretation

68% As we can see in the above chart that 66% respondents

highly agree to this statement and 24% are agreed, 5%
people stay neutral and some ratio from respondents
’ disagreed from this statement.
349 | Int. J. of Multidisciplinary and Current research, Vol.5 (March/April 2017)
Uzma Rasool Khan et al Effect of Training and Development on Employee Attitude: A Study on Karachi

2) Motivation Interpretation

Statement: Training and development increases the Majority of the employees strongly agree to this
employee morale and motivation. statement that training and development helped to
improve job performance, 10% agree and other are
Interpretation disagree.

For this statement 30 % respondents strongly agree, 30 % 8) Productivity

are agreed, 20% goes to neutral and others are against on
it. Statement: T & D helped to increase the productivity of
employees.
3) Organizational image
Interpretation
Statement: It helps to promote organizational image.
From the above chart it is shown that 73% respondents
Interpretation are strongly agree, 20% are agree, 2% goes to neutral and
5% are disagree to this statement.
This chart illustrates that 25% strongly agree, 35% are
agreed on the other hand 7% are disagree and 10% are Findings and discussion
strongly disagree.
This paper has made several analyses throughout the
4) Targets and goals of the company study. Training provide positive result to employees of
the organization in a sense that they have more activist
Statement: T & D increase capacity to achieve set targets attitude towards their work as they can be more efficient,
and objectives of the company. work healthier with fewer errors and require less
supervision. It is also concluded that training and
Interpretation development play an important role for the employee
motivation and morale. It becomes a worthwhile
investment when employees are capable to attain goals
58% of the respondents are strongly agree that T & D
and objectives of the organization. T & D is important for
increases capacity to achieve set targets and objectives of
organization to get experienced and talented employees
the company, 20% are agreed, 5% select neutral, 13%
for better performance, and employees will be than
disagree and remaining are strongly disagree.
capable when they have the knowledge and expertise of
doing the task.
5) Organizational communication
Conclusion
Statement: Training improves organizational
communication. In order to do so, organizations have to acquire and
develop their human resources effectively. Organizations
Interpretation need to be aware of face more practically towards
keeping their human resources up-to date.
From this chart, 20% are strongly agree, 42% are agreed, Training and development have achieved a high
24% goes to neutral and 10% and 9% are disagree. degree of gratitude for their value in helping individuals
become better performers and support organizations in
6) Investment achieving their goals. The field has become more
observable, training processes more clearly defined, and
Statement: Training and development has been a the need for training more clearly as societal and
worthwhile investment for employees. technological changes have occurred.
It is, therefore, in every organizations responsibility to
boost up the job performance of the employees and
Interpretation indeed implementation of training. Further, when
employees gain new skills and attain new knowledge,
This graph shows that majority of the employees said that they raise their career potential and add more worth to
training and development has a worthwhile investment their employers.
for employees other are disagreed. In the end we would like to conclude that Training
plays an effective role in enhancing the capabilities of
7) Job performance both new and current employees. Training is a type of
investment by the organization on its employees that
Statement: It helped to improve job performance. brings huge returns for the organization in the future.
350 | Int. J. of Multidisciplinary and Current research, Vol.5 (March/April 2017)
Uzma Rasool Khan et al Effect of Training and Development on Employee Attitude: A Study on Karachi

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performance.
[1]. Degraft-Otoo, E. (2012). The effect of training and [5]. Neelam Tahir, I. K. (2014). The impact of training and
development on employee performance at accra
development on employees performance and productivity
polytechnic.
[2]. Franklin Dang Kum, R. C. (2014). The impact of training and a case study of united bank limited peshawar city, KPK,
development on employee performance: a case study of pakistan. International journal of academic research in
escon consulting. Singaporean journal of business business and social sciences, 86-98.
economics, and management studies vol.3, no.3, 2014, 72- [6]. Truitt1, D. L. (2011). The effect of training and development
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on employee attitude as it relates to training and work
[3]. Imran, D. (2013). The effect of training on employee
performance. European journal of business and proficiency. Sage open
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351 | Int. J. of Multidisciplinary and Current research, Vol.5 (March/April 2017)