FInal Internship Report-Rajesh Kumar K.R (MB274)
FInal Internship Report-Rajesh Kumar K.R (MB274)
FInal Internship Report-Rajesh Kumar K.R (MB274)
BY
RAJESH KUMAR K.R
PES1PG19MB274
Submitted to
ISA
ESA
Affiliation: ___________________________________
Internship Certificate
TO WHOMSOEVER IT MAYCONCERN
This is to certify that Mr. Rajesh Kumar K R, a student of PES University has undergone Internship
under the Brand of ExoTalent Innovation Labs & in the guidance of Mr. Ayan Riddhipati (Designation:
Sr. Manager Business Development) from 02.11.2020 to 29.01.2021.
During the period of internship with us he was found punctual, hardworking and inquisitive.
Designation: Partner
CERTIFICATE
This is to certify that Mr. Rajesh Kumar K.R bearing SRN:PES1PG19MB274, is a bonafide
student of Master of Business Administration of the PES University (2019-2021), Bengaluru.
We confirm that the Internship report at Exotalent Consultancy Services LLP is authored by him
under the guidance of Prof.Priyanka Sharma, in partial fulfillment of the requirements for the
award of the degree of Master of Business Administration of PES University, Bengaluru,
Karnataka.
Veena A, PhD
Department Chairperson
Signature & Seal
Date:
DECLARATION
I, Rajesh Kumar K.R, hereby declare that the Internship report with reference to
ExoTalent Consultancy Services LLP, Bangalore is prepared by me under the guidance of
Prof. Priyanka Sharma of M.B.A Department, PESU and external assistance by
Ayan Baidya, Senior Manager Business Development.
I also declare that this Internship work is towards the partial fulfilment of the University regulations
for the award of degree of Master of Business Administration by PES University. I further
declare that this Internship report is based on the original study undertaken by me after undergoing
a internship for a period of 13 weeks from 2/11/2020 to 29/01/2021 and has not been submitted for
the award of any degree/diploma from any other University/Institution.
Signature of Student
Date:
ACKNOWLEDGEMENT
The successful completion of any task would be incomplete without mentioning the people who
made it possible and those who made it possible and whose constant guidance and encouragement
secured us our success. Not just doing the internship, but doing it right is critical. First of all, I
would like to express my sincere thanks to my college PES University.
The internship opportunity I had with ExoTalent LLP was a great chance for learning and
professional development. Therefore, I consider myself as a very lucky individual as I was provided
with an opportunity to be a part of it. I am also grateful for having a chance to meet so many
wonderful people and professionals who led me though this internship period. And a special thanks
to my external guide Mr. Ayan Baidya for the immense support and guidance.
Chapter -2
2.1. Managerial structure
2.2. Style
2.3. Organizational Skills 19 - 22
2.4. Strategy
2.5. Staff
2.6. Systems and processes
2.7. Organizational shared value
Chapter -3 Summary of job assigned in the company and
learning outcome of the same
Week wise job assigned in the company and 23 - 29
learning outcome of the same
Chapter -4
Weekly and Monthly progress reports 30-46
Bibliography 47
LIST OF FIGURES/TABLES
CHAPTER 1
ExoTalent is a one-stop reliable staffing solution for recruitment, consulting and outsourcing needs
that suits your business. ExoTalent comprises of experts in the Automotive, Manufacturing and
Technology domains, who work together to provide you with the best experience.
ExoTalent is backed with decades of experience in the industry, where we work with leading
organizations in the private, public and social sectors for end-to-end recruitment needs. Our
passion with quality has earned us recognition among some of the most reputed brands in the
industry.
ExoTalent provides flexibility where, all the services when provided are custom made, based on
the requirement of the customers with a dedicated team to serve quality. The services received
has gone through stringent quality checks and have the power to meet the demand insights to the
customer’s and make sure there is no miss in a deadline. The services provided to the customers
are in-depth industry knowledge that is painstakingly mapped to each client for an optimal fit.
The value that ExoTalent provides is commitment to assured quality, reliability and personalized
services. As ExoTalent provides commitment, all the clients information is kept confidential and
integrity that is, stand by the words and delivered as promised. The services provided is cost
effective, that is for a fair price.
ExoTalent provides a high quality and low turnaround time with seamless recruitment process
outsourcing solutions with a contingent staffing, that is reliable and effective options that suits the
customer’s needs. The courses offered in ExoTalent, is provided with a niche and diversity hiring,
where an extensive database and expertise caters to unique needs and requirements.
and executive positions. ExoTalent selects from a thoroughly vetted pool of candidates across
industries leading to permanent staffing.
The staffing needs ExoTalent provides industry verticals that will have nuances that set the
customers apart, that is why ExoTalent always stay in the loop and even ahead of the trends.
ExoTalent mission is to go extremes and find those hard to come by roles. There is a wide array of
verticals that ExoTalent services, with dedicated experts in each.
The product and services ExoTalent provide courses in Electric Vehicle, Data Science and Internet
of Things. These courses help customers to upgrade their niche skills for exponential growth. The
courses are mentored by professionals who have more than 20 years of experience in their
respected fields.
The course is designed to give the customers the required impetus to get started with AI, one of
most talked about topic in the business world today. ExoTalent have meticulously chosen the
areas of data science that the customer needs to focus first before getting muddy with different
aspects of machine learning.
As the customers are already into the industry and looking forward to upgrade niche skills of Data
Science and Electric Vehicle. The courses have been designed under the supervision of the same
thought process. ExoTalent streamlines the upskilling process by making it simple and crisp to
project level.
Electric Vehicle Course – This course of Electric Vehicle helps customers to upgrade their niche
skills and get a vast knowledge about Electric Vehicle like EV Architecture, system and other EV
details. It is designed to cover all the main aspects of the working of electric vehicles, and makes it
simple and crisp to project level.
b. Automotive terminology
a. Fundamentals of Motor
9. Module 9.0: Electronic Control Units: Vehicle Controller, BMS Controller, Motor Controller
– 6 hours
Data Science Course – This course helps customers to gain comprehensive understanding in Data
Science process that includes introduction to data manipulation, visualization, predictive analytics,
machine learning and gain insights from complex data and master with tools and methods of data
analysts that includes Cloud Computing, Sentimental analysis and Deep Learning to launch a
successful data career.
a. Artificial Intelligence
b. Machine Learning
c. Dep Learning
a. Elements of Probability
c. Hypothesis Testing
d. Multivariate Techniques
d. Data Visualization
e. Supervised
f. Unsupervised
c. Keras
e. Auto Encoders
f. Time Series
Complimentary
a. Hadoop
b. Spark/Scala
a. Tableau
Internet of Thing Course – This course helps to learn about IoT programming and hardware design
that the customers will be able to apply skills and knowledge to future IoT jobs. Sensors,
software’s and other technologies are used in various applications, but how are these technologies
used in integration with devices? The IoT courses offered will fulfil the answers with projects, that
will master IoT.
a. Value is greatest when linked; Enterprise data – shared vs. public vs. private;
Importance of security, privacy, and authenticity; Industry standards; Web of Things
layer as the driver for IoT systems
c. Market and Technology Trends and Opportunities, Challenges in IoT Data storage
and analysis; Managing high-rate sensor data
a. IoT Architecture
e. Case study and Solution Designing END TO END SOLUTION; Project life cycle of IoT
system
3. Introduction to IoT
Vishwas Vaidya
M. Tech from IIT Delhi. All India GATE rank 122, EV experience over 3 decades. Around 15
international articles, papers in journals. Worked with Tata Motors for 20 Years (1996 – 2016)
involved in many key EV programs of Tata Motors.
Mihir Kashyap
Industry expert
Nagaraju Gooty
An experienced trainer/mentor on Data Science and Oracle DBA having mentored around 70+
people. Working on AI (ML and Deep Learning), Python, R Programming, Tableau, Oracle DBA and
UNIX in domains like Telecom, Media, Healthcare, Retail, Banking and Insurance. Projects with
reputed MNCs’ viz. Allstate, Accenture, Oracle, Target, Infosys and TCS.
Mohini Sudumbrekar
FOUNDER- FutureSkills Consultants. FIE Foundation Design award for best design, IMTEX. Listed
and interviewed as “Women Achiever 2020”. M.E. (Elec) with 40 years of field experience. Design
& Development of CNC machine electrical interface. Industry 4.0, Industry 5.0 Future Workforce &
Skills requirements.
ExoTalent not only provide courses but also Career Support to Customers who would want to get
placed in a good company and with a good salary package. ExoTalent is connected with 200+
Hiring Partners. Why do customers choose ExoTalent is because?
9. 50+ Clientele
5. Placement Interviews
ExoTalent Clients:
Placement Stats
ExoTalent Support function, which provides product and services to customers, where the
programs offered can be customized that will suit the customer requirements, with a dedicated
team to provide services of highest quality. ExoTalent stand by their commitments and deliver as
promised. The services provided are cost effective and the clients’ personal information are always
kept confidential.
Sales Operation: The Sales Team is the most important operation in the company as the team gets
in customers, where the revenue can be generated by them to the company. ExoTalent uses finest
strategy, operations, technology implementation and coaching that leads to a good revenue
generation. The roles of the sales team include:
Calling leads
Finance Operation: Once the Sales team provides a positive lead, the finance operation takes
place where ExoTalent is connected with the company called Eduvanz where the finance operation
takes place. EMI can be availed for periods of 3, 6 or 12 months.
1 months detailed Bank Statement (Salary account/Current account in-case of own business)
Eduvanz facilitate the payments of candidates when they register for programs. Eduvanz offers
three types of payment options:
Business Development Operations: Without getting leads, it is difficult for the company to
process. The business development team helps to research about the customers, get information
about the customer, that would help the sales team to have a good connection with the
customers. The roles of the business development team include:
Lead generation
Marketing Operations: To get customers to you and to build a brand and loyalty to the company,
is the job role of a marketer. The Digital Marketing team enhance their skills in various tools like
Mail Chimp, Designing Tools etc. The company is connected through people by LinkedIn,
Facebook, Instagram, Twitter. The roles of the digital marketing team include:
Content Writer’s: Detail about the company is been designed by content writers to attract
customers. The general English communication done, help to attract customers and get a huge
knowledge about what the company does. Brochures, Modules, Website updating helps
customers to have a brand loyalty and also attracts customers. The roles of the content writing
team include:
Conduct research on the past, present and upcoming events which are relevant to the
services provided by ExoTalent
Assist the digital marketing team while posting content on the internet.
Web Designers: The best way to attract customers is to create a visual representation. Example:
creating videos. More than reading a paragraph people are attracted to videos. The most used app
in the 21st century is YouTube. To make your customer understand what the company is doing in a
short video is really helpful. ExoTalent Web Developer team provides visualizing videos and
designs that attracts customers.
ExoTalent Consultancy Services Llp is a Limited Liability Partnership firm incorporated on 17 April
2013. It is registered at Registrar of Companies, Mumbai. Its total obligation of contribution is Rs.
20,000. The Designated Partners of ExoTalent Consultancy Services Llp are Mrs. Hema Gupta and
Mr. Kumar Gyanesh.
Autobot India (ABI) is a leading company in electric vehicle which offers specialized and
customized training and development programs, Research and Development programs to suit the
industry and academics requirements. The programs are focused on Practical Learning Approach
(PLA) model to give the technological edge in learning and knowledge about the technology and its
application. For academics they offer regular academics programs as well as certification programs
on Electric Vehicle technology and Energy Storage Systems. The training programs are highly
recommended and appreciated by the industry and academicians.
edX
edX is the trusted platform for education and learning. Founded by Harvard and MIT, edX is home
to more than 20 million learners, the majority of top-ranked universities in the world and industry-
leading companies. As a global non-profit, edX is transforming traditional education, removing the
barriers of cost, location and access. Fulfilling the demand for people to learn on their own terms,
edX is reimagining the possibilities of education, providing the highest-quality, stackable learning
experiences including the ground-breaking Micro Masters programs. Supporting learners at every
stage, whether entering the job market, changing fields, seeking a promotion or exploring new
interests, edX delivers courses for curious minds on topics ranging from data and computer
science to leadership and communications. edX is where you go to learn.
Stanford
Stanford Online offers you a front row seat to some of the brightest minds at Stanford. Robust
catalog of global and extended education provides a variety of ways to expand customers learning,
advance customers career, and enhance customers life. Choose from graduate and professional
certificates, advanced degrees, global and executive education programs, lifelong learning, and
free content. Engage with faculty, industry, and other learners — online, on campus, at work, and
around the world. Stanford Online is a part of the Stanford Centre for Professional Development, a
pioneer in extended education since 1995. Located on the Stanford University campus, where
intellectual curiosity and an innovative spirit thrives. Work closely with Stanford schools,
departments, programs, and centres to develop a robust catalog of courses and programs to meet
customer’s needs.
CHAPTER 2
2.2: Style:
The employees are provided an opportunity to pitch in their ideas and help in the decision making
process. As a result, the employees feel valued and have higher motivation to work. This in turn
leads to higher productivity.
Excellent communication:
Good communication is required in order to pitch in the services offered to customers, and
generate sales; to work in coordination as a team and communicate the decisions made among
management and staff.
Digital Marketing:
Taking businesses to the digital platform takes the business to a higher level, due to the ease,
speed and cost effectiveness with which information can be shared in the form of videos,
documents and websites.
Who reports to whom, and who addresses whom must be well known in order to avoid confusion.
The well-defined management structure of ExoTalent facilitates the organization to achieve
targets with ease and free of confusion.
Understanding of concepts:
To generate sales, all the teams, from the content writing team, to the digital marketing, business
development and sales team needs to have knowledge about the product/service that the
company provides. Without prior knowledge about the product/service, there would be a lot of
confusion between teams, and ultimately, it would be difficult to convince leads to enroll for the
products/services offered.
Decision Making:
Without making correct and timely decisions, there would be no progress made, and all the efforts
that have been put in would be in vain. Hence, the employees, and the organization as a whole
need to make well informed and timely decisions in order to sustain and grow.
Interpersonal Skills:
Ability to understand others feelings and act accordingly can play a huge role in convincing
customers to avail the services provided. When a sales person develops an emotional connect
with a client, the client would be ready to pay and enrol for the product/service that is being sold.
This pays a very important role in revenue generation.
2.4: Strategy:
ExoTalent focuses on a niche market segment of working professionals and graduates who are
looking out for a job. This segment is perfect for the courses and career assistance provided, as
they would be looking for a new job or a hike in salary, and upskilling would enhance their career
options.
Staff:
Manager:
Number of Employees:
20-100
To achieve the organizations sales and service objectives, Exotalent uses the following
infrastructure:
Communication:
LinkCXO app is used by ExoTalent for all official communications between faculty,, learrs and the
team.
Digital Marketing:
The company has a website where all the latest activities of the organization can be published.
Sales:
ExoTalent has an office building where the sales team can work together as a team to generate
sales.
Quality of services provided are great, and there is excellent communication among faculty and
students during the online sessions.
Flexibility
The programs are designed in such a way that there is always room for change. This is important,
as the programs provided by the organization are updated on a continuous basis with changes
occurring in the various industries.
Customers first
The customer is the ultimate decision maker, and all services provided are designed with the
satisfaction of the customer in mind.
Collaboration
There is excellent collaboration between the various teams in the organization to achieve the
common goal of customer satisfaction. All the teams come together to work on the development
of the services provided.
CHAPTER 3
Summary of job assigned in the company and learning outcome of the same.
Academic Counselling
I was assigned the job of counselling working professionals with varied backgrounds and
interests, and had to explain about the benefits they get by upgrading their skill set via the
courses offered at the company. Under the road map given by our manager, I had to
understand the pain point of the customer and explain why is it necessary for him/her to
take up the course so that they can progress in their career and overcome the obstacles
infront of them.
Revenue Generation
The customer’s journey in this organisation starts from receiving a call from the counsellor
and ends with he/she getting placed depending on the module they enrol into. I as a
academic counsellor was responsible for cold calling and converting them into prospects
and drawing in revenue from them into the organisation, I also would take care of the EMI
process for few customers who are in need of it. The EMI process included collecting
documents from the customer and being a bridge between the customer and the financing
partner EDUVANZ.
Week wise job assigned in the company and learning outcome of the same.
WEEK 1
JOB ASSIGNED:
Introduction to organisation.
Completing the joining formalities.
Demo session on the product.
LEARNING OUTCOMES:
I was trained on how to represent the organization on a call or video
I was introduced to the work culture in this organisation.
I was given a detailed walkthrough about the company and its offerings to the
customers.
WEEK 2
JOB ASSIGNED:
WEEK-3
JOB ASSIGNED:
I had been assigned to do cold calling with the trash leads to have the practicing session
of the cold calling process
I was assigned to learn the EMI process of EDUVANZ
I had to report about the training of EMI Process.
I had to report to the senior manager about the problems that I was facing while making
cold calls and try to sort out the problems with a healthy advises from the senior
manager.
LEARNING OUTCOMES:
I had learned how to make cold calls.
I had an idea how to deal with different scenarios of the customer based on their
problems.
I was trained to suggest a good financial plan to the customers by EDUVANZ.
WEEK-4
JOB ASSIGNED:
I had been assigned to do cold calling and convert the prospects to customers.
To get trained on CRM process which was by RUNO call tracking application.
Counselling to the prospects about their career aspect.
LEARNING OUTCOMES:
I learnt how to counsel people about their career and their job opportunities.
Got trained about the CRM process and how the inside sales works.
Doing follow ups with the customers to have a track about the customers.
WEEK-5
JOB ASSIGNED:
I had been assigned to do cold calling and convert the prospects to customers.
Had to meet all the trainer to have a better knowledge about the product
WEEK-6
JOB ASSIGNED:
Counsel the customers regarding the program and the way they would be beneficial by
taking about the training program.
Follow up with the customer to hand held them for the queries they have regarding the
program.
Had to book zoom call with the customers on weekends and their leisure time.
LEARNING OUTCOMES:
Doing meetings with the customers on zoom call taught me how to handle queries on a
live call.
I learnt how following up with a prospect increases the chances of conversion.
I have improved on my communication skills by talking different people from varied
backgrounds.
WEEK-7
JOB ASSIGNED:
I was assigned the job of coordinating with our faculty members and internal
stakeholders to host a webinar.
I was also incharge of digital communication, where I sent in webinar invites extensively
to the customers and ensured they attended the webinar without any issues.
LEARNING OUTCOMES:
I learnt how to host an event with corporate etiquette
Learnt how effective a mail can be in a business communication
Had an opportunity to witness how a product demo can help in effective conversions.
WEEK-8
JOB ASSIGNED:
WEEK-9
JOB ASSIGNED:
I was assigned the job of coordinating with our faculty members and internal
stakeholders to host a webinar.
I was also incharge of digital communication, where I sent in webinar invites extensively
to the customers and ensured they attended the webinar without any issues.
LEARNING OUTCOMES:
A second webinar was hosted, so we were well aware of how to drag the crowd to
webinar, we were successful in having better number of attendees to this webinar.
Had an opportunity to witness how a product demo can help in effective conversions.
WEEK-10
JOB ASSIGNED:
Had to follow up the candidates who had attended the webinar and solve their queries.
Convert maximum people who had attended webinar.
Counsel prospects about their career aspect.
LEARNING OUTCOMES:
I learnt how to counsel people about their career and their job opportunities.
Doing follow ups with the customers who have attended webinars.
Learnt how to handle candidates who have attended webinar and convert them to a
customer.
WEEK-11
JOB ASSIGNED:
WEEK 12
JOB ASSIGNED:
LEARNING OUTCOMES:
Improved my communication skills while interacting with the leads.
Improved interpersonal skills and gained knowledge on how to pitch the services offered
to people based on their behavior and current state of mind.
Learnt to understand the problems faced by our prospects and counsel them by
providing solutions based on their problems.
WEEK 13
JOB ASSIGNED:
Cold calling leads, targeting leads which are about to be prospects and focusing efforts
towards converting them to customers.
Conducting video meetings with the prospects and interacting with them for
understanding their problem and working on those problems.
Taking follow ups from our prospects to build a healthy relation with them.
Conversing our prospects into customers.
Counsel customers to solve the problems which they have been facing, related to their
work.
LEARNING OUTCOMES
Learning how to build relation with the prospects as well as with the existing customers
Learned about how to target and prioritize the prospects based on their interest level
Learned about how to pitch the same content in a different perspective based on the
interest of the customer
CHAPTER 4
Weekly Progress
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
7/11/2020 7/11/2020
Training got continued in week 2. We had a revision class on what was trained during last week
and going ahead they taught us concepts like Customer Management for handling the leads
given. Got knowledge about the automobile industry and various domains in automobile
industry like NPD, Product life cycle, quality management, floor management, sheet metal
works.
Deeper knowledge on Customer management
Knowledge on domains of EV industry.
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
13/11/2020 13/11/2020
Attendance
Date Task Assigned Task Achieved Present (P)/Absent (A) (Ayan Baidya)
or Holiday(H) Signature of
Customer Customer Reporting
16/11/2020 P
Acquisition Acquisition officer
Customer Customer
17/11/2020 P
Acquisition Acquisition
Customer Customer
18/11/2020 P
Acquisition Acquisition
Customer Customer
19/11/2020 P
Acquisition Acquisition
Customer Customer
20/11/2020 P
Acquisition Acquisition
Aggregate weekly attendance in percentage 100%
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
20/11/2020 20/11/2020
I learnt how to counsel people about their career and their job opportunities.
Got trained about the CRM process and how the inside sales work.
Doing follow ups with the customers to have a track about the customers.
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
27/11/2020 27/11/2020
I had been assigned to do cold calling and convert the prospects to customers. Had to meet the
entire trainer to have a better knowledge about the product. I counselled prospects about their
career aspect.
I was able to close a few calls and generate revenue for the company.
I learnt how to counsel people about their career and their job prospects.
Had a meeting with the teaching faculty to get better knowledge how the industry is
performing in the market.
Doing follow ups with the customers to have a track about the customer.
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
5/12/2020 5/12/2020
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
11/12/2020 11/12/2020
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
18/12/2020 18/12/2020
I learnt how to council people about the carrier and their job opportunity
I learnt to do follow ups to customers and have a track of them
Learnt how to handle candidates who have attended the webinar and convert them to a
customer
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
26/12/2020 26/12/2020
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
02/01/2021 02/01/2021
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
08/01/2021 08/01/2021
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
15/01/2021 15/01/2021
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
22/01/2021 22/01/2021
Name & Signature with date Name & Signature with date Name & Signature with date
Student Internal Guide External Guide
Rajesh Kumar K.R Ayan Baidya
29/01/2021 29/01/2021
Summary I was trained on the basics of Electric Vehicles and how it works. Introduction of the
of Week 1 Company. I got to know how the company works and its service culture. I learnt the
difference between the Vehicles run by fuel and Electricity and how important it is
for the professionals and the freshers to take up the course to upgrade their skills. I
also learnt about the automobile market trends and the demand for EV.
Summary Training got continued in week 2. We had a revision class on what was trained
of Week 2 during last week and going ahead they taught us concepts like Customer
Management for handling the leads given. Got knowledge about the automobile
industry and various domains in automobile industry like NPD, Product life cycle,
quality management, floor management, sheet metal works.
Summary Training was there which emphasised on different designation and their job
of description, so that we could understand the career path and better pitch the
Week 3 product for a better conversion ratio. The designation which we focused is having
decent experience in the industry with 3+ years.
Knowledge about different designations in automobile industry.
Counselling experienced professionals working on IC engine vehicles.
Suggesting learners with different profiles open in electric automobile industry.
Summary I was assigned cold calling leads and converting the prospects to customers. I was
of Week 4 assigned with a target of 2 hours of calling each day. I was trained on CRM process
which was done by RUNO call tracking applications. I counselled prospects about
their career aspect.
I learnt how to counsel people about their career and their job opportunities.
Got trained about the CRM process and how the inside sales work.
Doing follow ups with the customers to have a track about the customers.
Summary of I had been assigned to do cold calling and convert the prospects to customers.
Week 1 Had to meet the entire trainer to have a better knowledge about the product.
I counselled prospects about their career aspect.
I was able to close a few calls and generate revenue for the company.
I learnt how to counsel people about their career and their job
prospects.
Had a meeting with the teaching faculty to get better knowledge how
the industry is performing in the market.
Doing follow ups with the customers to have a track about the customer.
Summary of I was assigned to counsel the customers regarding the program and the way
Week 2 they would be beneficial by talking about the training program. I followed up
with the customer to hold them for the queries they have regarding the
program. I had to book zoom meeting with the customers on weekends and
their leisure time.
Doing meetings with the customers on zoom call taught me how to
handle quires on a live call
I learnt how following up with the prospect increases chance of
conversion
I have improved on my communication skills by talking to different
people from various background
Summary of I was assigned to arrange a webinar on electric vehicles, by cold calling leads
Week 3 and prospects. Prof Vishwas Vaidya and Mihir Kashyap were our faculty in
charge and along with the guidance of my manager Ayan Baidya, a webinar
were conducted successfully.
Learning outcome was handling Industry working professionals along
the webinar.
I was able to clear doubts asked by the learners regarding electric
vehicles and placements.
Following up prospects after the webinar and converting them to
learners.
Summary of I have been assigned to do cold calling and convert the prospect to customers.
Week 4 I had to follow up the candidates who had attended the webinar and solve
their quires if any. I also had to convert maximum people who had attended
the webinar; I also counselled the prospect about the carrier aspects.
I learnt how to council people about the carrier and their job
opportunity
I learnt to do follow ups to customers and have a track of them
Learnt how to handle candidates who have attended the webinar and
convert them to a customer
Summary I was assigned the job of coordinating with our faculty members and internal
of Week 1 stakeholders to host a webinar. I was also in charge of digital communication,
where I sent in webinar invites extensively to the customers and ensured they
attended the webinar without any issues.
It was a second webinar that was hosted, so we were well aware of how
to drag the crowd to webinar, we were successful in having better
number of attendees to the webinar.
I also had an opportunity to witness how a product demo can help in effective
conversions
Summary I was assigned to do cold calling and convert them to prospects to customers.
of Week 2 Had to follow up the candidates who had attended the webinar and solve their
queries. Convert maximum people who had attended webinar. I also counseled
prospects about their career aspect.
I learnt how to counsel people about their career and their job
opportunities.
Following up with customers who attended webinars.
Learnt how to handle candidates who have attended webinar and convert them
to a customer.
Summary I was assigned to do cold calling and convert the prospects to customers. I also
of Week 3 completed the EMI process and final payments of the candidates who have
already enrolled. Had to follow up the candidates who had attended the webinar
and solve their queries. I converted maximum people who had attended webinar.
Counselling prospects about their career aspect.
Got a brief knowledge how an EMI process works and how to close the
final payments.
Had an upgrade of the product and process knowledge.
I was rigorously put in a tank were I was assigned to collect the pending payments,
So convincing customers to make the pending payments and also clear the
problems of the class schedule and availability to the candidates.
Summary I continued cold calling leads and identifying the prospects. Conducting video
of Week 4 meeting with the prospects was done on daily basis. I have converted few
prospects to customers. I also guided customers through the payment process
with alignment with finance partner. I introduced customers to faculty members
I improved my communication skills while interacting with the leads
Improved interpersonal skills and gained knowledge on how to pitch the
services offered to people based on their behaviour and current state of
mind.
Learnt to understand the problems faced by the prospects and council them by
providing them with solutions based on problems.
BIBLIOGRAPHY
https://exotalent.in/
https://www.zaubacorp.com/company/EXOTALENT-CONSULTANCY-SERVICES-LLP/AAB-4667
https://startupnation.com/sponsored-content/management-styles/
http://mit.wu.ac.th/mit/images/editor/files/1_PB%20Management%20in%20the
%2021%20century%20v_1_0.pdf
https://blog.close.com/sales-strategies/
https://blog.close.com/how-to-develop-a-first-sales-process-for-your-company/