British Butler Service

LONDON
BRITISH BUTLER
TRAINING
3 Day Introduction to Butler Service

for Hotels
THE BRITISH BUTLER
For centuries the British
have been renowned for
their faultless manners
and impeccable politeness
alongside the ability to
provide luxury service that is
unsurpassed. Nowhere is this
more apparent than in the
service provided by the British
Butler.
All over the world social

niceties are falling by the
wayside, but the refined art of
the private butler has never
been more in demand, and a
British trained butler is one of
the most sought after symbols
of luxury and wealth.
The affluent and well
travelled guests who stay in
luxury hotels want the staff
who serve them to not only
understand their lifestyle
but to know how to act
with charm and elegance.
A British trained butler
will exceed expectations
and create unforgettable
guest experiences for your
clients. As a luxury hotel
you have already mastered
the surroundings, you know
how to wrap your guests in
a cocoon that is welcoming,
elegant and chic.
By providing British trained

butlers, you will elevate
service to an art form.
DAY ONE
Butler Behaviour and Decorum

A butler is conscious that they are The first day of training covers the
always on stage. A British butler essential elements of what it means
knows how to act, speak and react to to be a butler and how a professional
any number of different situations with butler should present themselves and
ease and charm. act when in any public or guest area.
This module will cover the following topics:
1. Meeting, Greeting & Introductions

2. First Impressions and Acting Appropriately
3. Grooming & Appearance
4. Body Language & Non-verbal communication
5. Speech, Diction and Elocution
DAY TWO
Butler
Communication
Most challenges experienced by
guests can be traced to failed
communication of one sort or another.
This makes a workable and easy-to-
use communication system a vital part
of any butler department. Our ability
to relay accurate information verbally
has long been known to be faulty.
Ensuring that a sound and effective
communication system is in place is
vital to the butler departments success.
In Butler Communication we look at the
most effective systems in use around
the world.
1. The Red Book System

2. Pre-arrival Systems
3. Developing Guest History/Profiles
4. Butler Noticeboard
5. Butler Riders
6. Butler Handovers and Log Systems
DAY TWO CONTINUED..
The Butler and

their Guests
Looking after and taking care of their
guests are what British trained butlers
are renowned for all over the world.
This is why British trained butlers are
so in demand. The concept is simple:
treat guests as the most important
people in the world.
The butlers role in ensuring the

comfort of their guests starts well
before the guest arrives at the
hotel. It usually starts as soon as the
reservation is made. Affluent and VIP
guests generally have very individual
needs and being prepared prior to their
arrival will make their stay seamless.
This module will cover the

following topics:
1. Pre-arrival Introduction
2. Day of arrival checklists
3. The butler welcome
4. Customising the guest stay
5. Creating personal touches
6. Wow factor guest experiences
7. Anticipating guest needs
8. Dealing with very demanding guests
DAY THREE
The Butler as Valet

When we speak of a valet, we are referring to the staff member who looks
after the personal affairs of the guest, not the person who parks the cars!
In the 19th century, the personal valet usually took care of his master’s
clothing; helped with his personal appearance, including matters of
hygiene and dressing; he sometimes even cooked and served the meals. In
today’s modern luxury hotel, the butler will carry out the valet duties for their
guests.
1. Packing and unpacking a suitcase

2. Hanging and storing garments
3. Brushing and caring for clothes
4. Polishing shoes
5. Drawing baths and readying a bathroom
6. Laying out clothes
The Butler as Diplomat
DAY THREE CONTINUED...
and Etiquette Expert

As a butler, it should never be forgotten that you are working within your guests
personal living space. As such, it is important that the butler be discreet,
diplomatic and understand how to behave in an exemplary manner at all times.
Butlers can be confronted with challenging and difficult situations and it is the
smoothness with which he resolves them that is a hallmark of the British butler.
A butler is never confrontational, opinionated or judgmental, rather preferring
to put all parties as much at ease as the situation will allow.
1. Dealing with delicate situations

2. Dealing with unusual or inappropriate requests
3. How to behave when guests are arguing or fighting
4. Understanding different cultures and their approach
5. Resolving awkward situations
6. Dealing with exceptionally difficult guests
LUXURY ACADEMY ARE DELIGHTED TO
HAVE BEEN FEATURED IN THE PRESS ON A
NUMBER OF OCCASSIONS.
Testimonial
I thought it was going to be Actually the workshop gave
stuffy and formal but it was me more confidence and
a lot of fun with lots to learn. will help me do my job
much better.
I was also worried about
being the only girl on the
training but it wasn’t any
problem, the guys made me
really welcome.
ADVANTAGES FOR HOTELS
HIGHER ENHANCED ENGAGED AND

BEDROOM RATES GUEST EXPERIENCES WELL TRAINED STAFF
Implemeting a British trained Affluent and VIP guests will Butlers who have been trained to
butler service for your high appreciate being looked after and understand their role better and
value bedrooms or suites taken care of by a professional who have been given the skills
allows hotels to charge dedicated to their needs, thereby to deal with every situation
a premium rate for these increasing guest experience which arises have increased
services. and loyalty. engagement and company
loyalty.
Testimonial
The trainer was so cool. I First class workshop, very
loved the way he explained enjoyable and informative.
everything using stories. Certainly there are a
number of things myself
and my team will be able to
put into action straight away.

British Butler Service

Uploaded by

Copyright:

Available Formats

British Butler Service

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

British Butler Service

Uploaded by

Copyright:

Available Formats

LONDON

3 Day Introduction to Butler Service

All over the world social

By providing British trained

Butler Behaviour and Decorum

This module will cover the following topics:

1. Meeting, Greeting & Introductions

guests can be traced to failed

communication of one sort or another.

This makes a workable and easy-to-

use communication system a vital part

of any butler department. Our ability

to relay accurate information verbally

has long been known to be faulty.

Ensuring that a sound and effective

communication system is in place is

vital to the butler departments success.

In Butler Communication we look at the

most effective systems in use around

This module will cover the following topics:

1. The Red Book System

The Butler and

The butlers role in ensuring the

This module will cover the

The Butler as Valet

This module will cover the following topics:

1. Packing and unpacking a suitcase

and Etiquette Expert

This module will cover the following topics:

1. Dealing with delicate situations

HIGHER ENHANCED ENGAGED AND

You might also like