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Position Title: Duty Manager REPORTS TO: Front Office Manager Position Summary

The Duty Manager is responsible for supervising front office staff and ensuring efficient and professional operations. Key responsibilities include greeting VIPs, handling guest requests and complaints, supervising room assignments, and approving schedules and charges in the absence of the Front Office Manager. Successful candidates require a bachelor's degree in hospitality management, at least two years of relevant experience, strong communication and computer skills, and the ability to provide outstanding guest service.

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310 views

Position Title: Duty Manager REPORTS TO: Front Office Manager Position Summary

The Duty Manager is responsible for supervising front office staff and ensuring efficient and professional operations. Key responsibilities include greeting VIPs, handling guest requests and complaints, supervising room assignments, and approving schedules and charges in the absence of the Front Office Manager. Successful candidates require a bachelor's degree in hospitality management, at least two years of relevant experience, strong communication and computer skills, and the ability to provide outstanding guest service.

Uploaded by

Kartiman Ktm
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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POSITION TITLE: 

DUTY MANAGER

REPORTS TO: Front Office Manager

POSITION SUMMARY:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing
outstanding guest service, assisting all Front Office staff and maintaining a calm, professional
environment at all times.

Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest


Relations and Business Centre. Responsible for VIP movement in the Hotel.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:

 Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs
special services for VIP Guest’s.

 Assists in VIP’s arrival departure in absence of guest relation officers.

 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.

 Checks on registration cards of arriving guests and ensures all information should be
filled on each card either by Guest Relation Officers or the guests.

 Assists in sending guest messages or incoming document.

 Gives the instructions to the Night Reception, during the high occupancy periods,


regarding: walk-in guests and release room blocked because of no-shows

 Assists in handling room lock problems.

 Prepares and checks for VIP’s arrival and escorts guests to rooms.

 Co-ordinates with all departments concerned in order to maintain Front Office functions
properly.

 Operates the front office computer system in order to assist front office attendants.

 Checks group department, fit and ensure switchboard makes appropriate wake up calls.

 Handles guest complaints and other related problems and reports on the Assistant
Manager’s log book.
 Assists reception, business center, cashier, concierge and bell captain during they are
busy.

 Answers guests inquires, handles complaints and attend to the needs of the guests.

 Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

 Authorizes charges to be made for late departures and/or compliments on them.

 Promotes and maintains good public relations.

 Motivates and maintains good staff relations.

 Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

 Follows up in credit check report, liaise with credit manager.

 To responsible for front office operation during the absence of Front Office Manager
(HO).

 To discuss all matters that needed to follow up with the next shift Reception Manager.

 Approves the working schedule for the front office attendants and submits them to front
office manager (HO).

 Conducts and ensures the neat of appearance of front office attendant as well as correct
attitude and behavior, discusses problems that encountered on this point with front office
manager, assistant front office manager and their shift leaders.

 Assigns and Approves Duty roster for all Front desk staffs.

PREREQUISITES:

Must be able to communicate in English writing and speaking and other languages are
advantages. Good personality and charming is important to be the Assistant Manager in the way
to represent himself on behalf of hotel management.

Education: 

Graduates’ bachelor degree and/or diploma in hotel and restaurant management or other related
field

Experience: 

Minimum of two years of experience in similar position. Should be familiar with basic computer
skills and previous experience in using Hotel management software’s, Telephone Switch board.

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