Scribd Logo
Upload

Welcome to Scribd!

  • 254 views

    IT Manager - Job Desc

    Uploaded by

    Kartiman Ktm
    The job description is for an IT Manager position at a hotel/resort. The IT Manager will be responsible for overseeing all IT systems including computer networks, business systems, and phone systems. They will provide user support, hardware and software maintenance, and coordinate with external vendors. The ideal candidate will have 5+ years of hospitality and IT experience including 2+ years of management experience, technical certifications, excellent communication skills, and the ability to work well under pressure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    IT Manager - Job Desc

    Uploaded by

    Kartiman Ktm
    254 views2 pages
    The job description is for an IT Manager position at a hotel/resort. The IT Manager will be responsible for overseeing all IT systems including computer networks, business systems, and phone systems. They will provide user support, hardware and software maintenance, and coordinate with external vendors. The ideal candidate will have 5+ years of hospitality and IT experience including 2+ years of management experience, technical certifications, excellent communication skills, and the ability to work well under pressure.

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The job description is for an IT Manager position at a hotel/resort. The IT Manager will be responsible for overseeing all IT systems including computer networks, business systems, and phone systems. They will provide user support, hardware and software maintenance, and coordinate with external vendors. The ideal candidate will have 5+ years of hospitality and IT experience including 2+ years of management experience, technical certifications, excellent communication skills, and the ability to work well under pressure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    254 views2 pages

    IT Manager - Job Desc

    Uploaded by

    Kartiman Ktm
    The job description is for an IT Manager position at a hotel/resort. The IT Manager will be responsible for overseeing all IT systems including computer networks, business systems, and phone systems. They will provide user support, hardware and software maintenance, and coordinate with external vendors. The ideal candidate will have 5+ years of hospitality and IT experience including 2+ years of management experience, technical certifications, excellent communication skills, and the ability to work well under pressure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    Job Description for Hotel IT manager

    Position Title: Systems Manager / IT Manager

    Reports To: General Manager / Director of Rooms

    Position Summary:

    As an IT Manager you will be responsible for the day-to-day support of all IT systems, business
    systems, office systems, computer networks, and telephony systems throughout the hotel / resort.

    Additionally responsible for Information Technology issues, products, and services at the
    property. Provides user training and support of all property/site systems, network enhancements,
    hardware and software support. Also maintains inventory of all hardware products and software
    licenses, and reviews maintenance agreements.

    IT / Systems Manager Duties and Responsibilities:

    1. A warm personality, attentive and smartly presentable.


    2. Committed to delivering high levels of customer service.
    3. Responds courteously and efficiently to queries and problems from guests and system
    users.
    4. Ensures cleanliness of all data equipment and computer rooms.
    5. He / She must be a self-starter, alert, energetic, responsible and flexible.
    6. Responsible for smooth functioning and co-ordination of vendors for Guest
    Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony
    systems and other software vendors.
    7. Ability to troubleshoot hardware and software problems.
    8. Responsible for overseeing and handling network configuration, Servers, Workstations,
    Networking equipment, PABX, email accounts, and also support for the underlying
    server/desktop infrastructure.
    9. Should be capable of doing Root Cause Analysis on a problem.
    10. Must know the Network fundamentals, general network setup and device configuration.
    11. Good knowledge of server hardware, Disk storage technology, I/O devices.
    12. Skilled in usage of system level profiling tools and network monitoring systems to aid in
    application performance profiling (iOS tat, Nagios).
    13. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks,
    network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN
    applications.
    14. Background in highly available systems and image capture/management systems.
    15. Extensive knowledge on Active Directory, Management and Implementations.
    16. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
    17. Manage leadership in the establishment of project scope, technical strategy, cost, budget
    and staff support requirements with new IT initiatives. 
    18. Prepare Policy & Procedures for the IT Department and for the user department.
    19. Managing Disaster Recovery Process and ensuring regular daily backup is taken.
    20. Anti-virus setup and day to day support.
    21. Able to plan, assign and take the report from the IT team.
    22. Identifies and implements solutions to user challenges and concerns associated with the
    use of personal computer equipment. 
    23. Ensure that policies and procedure relating to PCI compliance are updated.
    24. Maintains a system error / progress log book and deals with reported problems.
    25. Responsible to ensure that IT Audit points are implemented as per relevant Standard
    operating Procedures.
    26. Monitors and maintains proper inventory of hardware and software license. 
    27. Is aware of IT Security Policies and ensures implementation through regular staff
    training.
    28. Keep updated with latest hotel technology and security risks on a regular basis.
    29. Able to perform other IT or Systems related task assigned by the management.

    Prerequisites:

     Excellent communication and listening skills.


     Ability to work under pressure.
     Excellent organizational and prioritization skills, attention to detail, and problem-solving
    skills.
     Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who
    displays good human relations’ skills.
     Must be flexible in working hours, including weekends, evenings and holidays.

    Education:

    Degree or Diploma in Information Technology field. Along with In depth knowledge of


    Microsoft Operating systems, Microsoft or Cisco certification. 

    Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for
    workstations.

    Experience with these Hospitality related applications and or systems (PMS, POS, Key card,


    PBX, Voice mail).

    Experience:

    A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles.
    Along with minimum of two (2) years of Supervisory / managerial experience.

    You might also like