BJMP3053 / STRATEGI OPERASI (OPERATIONS STRATEGY)

MATRIC NO: ____________________

SOALAN SATU / QUESTION ONE (30 MARKAH / MARKS)

(a) Strategi kapasiti merupakan salah satu sumber operasi untuk pembuatan keputusan. Sila
senaraikan LIMA (5) isu dalam strategi kapasiti.

Capacity strategy is one of the operation resources for decision making. Please list down FIVE
(5) issues in capacity strategy.

(10 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

(b) Sila jelaskan mengapa strategi kapasiti penting kepada operasi syarikat?

Please explain why capacity strategy is important to the firm’s operations.

(10 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

1
 BJMP3053 / STRATEGI OPERASI (OPERATIONS STRATEGY)
MATRIC NO: ____________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
_____________________________________________________________________

(c) Strategi kapasiti yang baik akan memastikan operasi syarikat dapat diteruskan dan
berkembang maju. Sila bincangkan EMPAT (4) faktor yang mempengaruhi keseluruhan
tahap kapasiti.

Good capacity strategy will ensure the firm’s operations to continue and prosper. Please
discuss FOUR (4) factors that influence overal level of capacity.

(10 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
______________________________________________________________________

2
 BJMP3053 / STRATEGI OPERASI (OPERATIONS STRATEGY)
MATRIC NO: ____________________

SOALAN DUA / QUESTION TWO (30 MARKAH / MARKS)

(a) Sila nyatakan akibat daripada pengurusan rantaian bekalan yang tidak cekap ke atas operasi
sesebuah syarikat.

Please explain the consequences of inefficient supply chain management on the firm’s
operations.

(15 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

(b) Sila nyatakan LIMA (5) keadaan di mana penyumberluaran sesuai digunakan untuk
menyokong operasi sesebuah syarikat.

Please describe FIVE (5) situations where outsourcing is suitable to be used to support firm’s
operations.

(15 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

3
 BJMP3053 / STRATEGI OPERASI (OPERATIONS STRATEGY)
MATRIC NO: ____________________

___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________

SOALAN TIGA / QUESTION THREE (20 MARKAH / MARKS)

Dalam istilah “lean”, apakah gambaran terbaik bagi sisa? Bagaimanakah penghapusan sisa
membantu aliran bahan dalam proses, operasi, dan rangkaian bekalan?

In lean term, what is the best description of waste? How does the elimination of waste help
in the flow of materials in the processes, operations, and supply network?

(20 markah/marks)

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

4
 BJMP3053 / STRATEGI OPERASI (OPERATIONS STRATEGY)
MATRIC NO: ____________________

SOALAN EMPAT / QUESTION FOUR (20 MARKAH / MARKS)

Penanda Aras Operasi adalah kaedah ‘sehari-hari’ yang digunakan oleh pengurus kanan
untuk mendorong peningkatan organisasi. Dan menurut British Quality Foundation terdapat
beberapa jenis penanda aras. Senaraikan dan terangkan secara ringkas LIMA (5) jenis
penanda aras.

Operational Benchmarking is ‘day-to-day’ method used by senior managers to drive

(20 markah/marks)

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

SOALAN TAMAT
“END OF QUESTIONS”