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    Skills Summary: Abdi Ahmed

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    [email protected] is a 4th year IT student with experience in Java, SQL, Tableau, R, MATLAB, HTML, SAP, and Microsoft Office. He has worked as a customer service representative and assistant manager. His skills include team building, communication, interpersonal skills, and he has certificates in Excel and Tableau. He is looking for an internship to apply his education in systems analysis and design, databases, and programming.

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    Skills Summary: Abdi Ahmed

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    api-553870558
    62 views2 pages
    [email protected] is a 4th year IT student with experience in Java, SQL, Tableau, R, MATLAB, HTML, SAP, and Microsoft Office. He has worked as a customer service representative and assistant manager. His skills include team building, communication, interpersonal skills, and he has certificates in Excel and Tableau. He is looking for an internship to apply his education in systems analysis and design, databases, and programming.

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    [email protected] is a 4th year IT student with experience in Java, SQL, Tableau, R, MATLAB, HTML, SAP, and Microsoft Office. He has worked as a customer service representative and assistant manager. His skills include team building, communication, interpersonal skills, and he has certificates in Excel and Tableau. He is looking for an internship to apply his education in systems analysis and design, databases, and programming.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    62 views2 pages

    Skills Summary: Abdi Ahmed

    Uploaded by

    api-553870558
    [email protected] is a 4th year IT student with experience in Java, SQL, Tableau, R, MATLAB, HTML, SAP, and Microsoft Office. He has worked as a customer service representative and assistant manager. His skills include team building, communication, interpersonal skills, and he has certificates in Excel and Tableau. He is looking for an internship to apply his education in systems analysis and design, databases, and programming.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    ABDI AHMED

    [email protected]
    Profile
    • 4rd year information technology student with in-depth knowledge of current business system
    analysis methodologies and tools.
    • Experience using different computer technologies, software and languages, including Java, ERP
    (SAP), Microsoft Excel, PowerPoint, Word and Project.
    • Strong oral and written communication skills developed through 5 years working both as
    customer service Representative and as an assistant manager.

    Skills Summary
    Soft Skills
    • Team Building – Action-oriented, multitasker and dependable team player who is able to work without
    supervision.
    • Communication - Persuasive communicator with well-developed presentation and negotiation skills
    which can be leveraged to develop productive relationships with colleagues, customers and staff at all
    levels
    • Interpersonal - Able to understand and communicate with others, in a nonjudgmental matter; a skill
    that’s currently developing with my career.
    Programming & Other Technical Experience
    • Java
    • SQL
    • Tableau
    • R
    • MATLAB
    • HTML
    • SAP
    • Microsoft (MS Word, Excel, PowerPoint, Project, OneNote)
    Education
    Bachelor of Commerce in Information Technology June-2021
    Business Systems Analysis
    York University, Toronto, ON
    Relevant Courses and projects:
    System Analysis and Design 1&2
    - Developed knowledge of system analysis and design by working as a lead project coordinator and
    team member for a car rental and applicant tracking support systems.
    - Planned and gathered system scope and requirements.
    - Conducted feasibility analysis for the two projects to determine project viability.
    - Created planning charts (Pert and Gantt), Use case diagrams, use case realizations diagrams,
    DFD, ERDs and UML class diagrams to help visualize the requirements.
    Requirements Management
    - Developed knowledge of requirements management, requirement elicitations methods and
    how to link requirements to business goals through modeling.
    - Acquired the soft skills needed to interact(interview) with the stakeholders and system
    users in order to gather requirements.
    Using and Designing Databases (SQL)
    - Studied database designs from the basics such as developing an ERD, to advanced SQL queries.
    - Gained in depth knowledge about transaction management, data warehousing and database
    security.
    Certificates
    Excel 2016 Essential Training & Advanced formulas and functions January-2021
    LinkedIn Learning
    Tableau Essential Training (2020.1) January-2021
    LinkedIn Learning

    Work Experience

    Customer Service Representative


    Sunlight Solutions, Toronto, Ontario 2018-Present
    • Sent and exchanged money to customers using my financial literacy to organize and manage the funds
    effectively.
    • Utilized oral and written communication skills when working with customers to resolve
    transaction-related inquiries to ensure customer satisfaction.
    • Helped Sunlight solutions using my problem-solving skills to be 100% complaint with the FINTRAC
    thus reducing 6% of yearly audit related costs.
    Assistant Manager
    Dixon Foods Market, Toronto, Ontario 2015- 2017
    • Organized display of products to maximize purchasing appeal.
    • Received, checked and stored stocks upon delivery to ensure quality.
    • Collaborated effectively with store staff on setting and reaching specific store targets.
    • Oversaw the training of store staff to maximize efficiency.
    • Utilized interpersonal skills to enhance staff productivity and solved customer problems.
    • Updated and implemented policies to reduce product thefts and waste.
    • Prepared reports in timely manner to senior manager
    • Maintained a clean and safe work environment for everyone.
    VOLUNTEER EXPERIENCE
    Volunteer/Mentor
    Khalid Bin Walid Mosque, Etobicoke, Ontario August 2015- Present
    • Assisted Mosque youth and elderly activities
    • Organized the Mosque Ramadan evening activities.
    • Played active role in mosque community outreach programs.

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