M. Umer Waqar, 17-Arid-6666, MGT-618, CIM

Pir Mehr Ali Shah
Arid Agriculture University, Rawalpindi

Office of the controller of Examinations
Final Exam (Theory) / Spring 2021 (Paper Duration 12 hours)
To be filled by Teacher
Course No.: MGT-618 Course Title: Contemporary Issues in Management

Total Marks: 30 Date of Exam: 08-07-2021
Degree: BBA Semester: 8 Section: A
Marks
Q. No. 1 2 3 4 5 6 7 8 9 10 Obtained/
Total Marks
Marks
Obtaine
d
Total Marks in Words:
Name of the teacher: Ms. Quratu;ain
Who taught the course: Signature of teacher / Examiner:
To be filled by Student
Registration No.: 17-Arid-6666 Name: Muhammad Umer Waqar
Answer the following questions.
Question No. 1:
A lady by the name of hina has been working in an insurance company for the last 5
years, joins a fast moving consumer goods company. She is a very bright prospect and
does outstandingly well in her training period of one year and her colleagues during
that period also vouch for that fact. After one year of training, she is given charge of a
small territory in which she does very well and is again praised by her colleagues and
supervisors alike. She is then given charge of a much larger territory after a few
months. Her supervisor after a time complains to the senior management that hina has
not been good at her job and is finding it difficult to handle her customers. Even the
person in charge of overseeing hina training personally, reports that she is not
performing well. hina in turn complains that her job is going on perfectly well and if
there are any complaints it's because she is being victimized in the male dominated
atmosphere. The matter is then reported to the head office. How decision making is
being done by the higher authorities effectively?
Question No 2:
a) Why emotional intelligence is important. Differentiate among the best traits
of. opportunist and diplomats. Illustrate the switch from expert-achiever, achiever-
individualist, and individualist-strategist?
Why Emotional Intelligence is important

Emotional intelligence (also called emotional quotient or EQ) is the capacity to get, use, and
deal with your own feelings in good manners to calm pressure, communicate viably,
empathize with others, conquer difficulties and stop struggle. Emotional intelligence assists
you with building more grounded relationships, prevail at school and work, and accomplish
your vocation and individual objectives. It can likewise assist you with interfacing with your
sentiments, transform expectation right into it, and settle on informed choices about what
matters most to you.
The sharpest individuals who are the best or the most satisfied throughout everyday life. You
likely know individuals who are scholastically splendid but are socially incompetent and
ineffective at work or in their own relationships. Scholarly capacity or your intelligence
quotient (intelligence level) isn't sufficient all alone to make progress throughout everyday
life. Indeed, your intelligence level can assist you with getting school, yet your EQ will assist
you with dealing with the pressure and feelings when confronting your last, most important
tests. Intelligence level and EQ exist couple and are best when they work off each other.
Your performance at school or work. High emotional intelligence can assist you with
navigating the social intricacies of the workplace, lead and motivate others, and dominate in
your vocation. Truth be told, with regards to measuring important occupation candidates,
numerous organizations currently rate emotional intelligence as important as specialized
capacity and utilize EQ testing before recruiting.
Your physical health. In case you can't deal with your feelings, you are presumably not
dealing with your pressure by the same token. This can prompt genuine health issues.
Uncontrolled pressure raises circulatory strain, smothers the invulnerable framework, builds
the danger of cardiovascular failures and strokes, adds to barrenness, and paces up the
maturing cycle. The initial step to further developing emotional intelligence is to figure out
how to oversee pressure.
Your mental health. Uncontrolled feelings and stress can likewise affect your mental health,
making you helpless against uneasiness and wretchedness. On the off chance that you can't
comprehend, become familiar with, or deal with your feelings, you'll likewise battle to form
solid relationships. This thus can leave you feeling desolate and isolated and additionally
exacerbate any mental health issues.
 The Opportunist:
• Focus on close to home successes and controlling outside climate.
• People are a chance for abuse.
• Legitimate dishonest conduct.
• Reject input.
• Externalize fault.
 Strengths and Weakness:

• Good in crises and in seeking after deals.
• Few individuals need to follow then as long as possible.
 The Diplomat:
• Focused on dealing with their own conduct.
• Conform to the gathering.
• Avoid/disregard clashes.
• Supportive + Assist with uniting individuals.
 Strengths and Weakness:

• Supportive paste in groups.
• Can't give agonizing criticism or settle on the hard choices expected to further
develop execution.
 From expert-achiever
 This change is the most generally utilized among financial specialists, the board and
leader schooling.
 Specialists to achiever’s programs.
 Perceptive pioneers and leader’s mentors help them.
 Achiever skills.
 Inside business training, MBA programs
 Achiever-individualist
 Barely any exemptions, a horrid record in perceiving, supporting and improvement.
 The achiever center around the endgame.
 Mediations support mindfulness.
 Achievers use to decide if they are achieving their objectives and how they may
achieve them all the more adequately.
 The nonconformist starts to ask about and ponder the objectives themselves
determined to work on future objectives.
 Individualist-strategist
 The specialist and chemist activity rationales is qualitatively.
 May look for profound and moral direction from mentors.
 Common tutoring with peers who are as of now part of their organizations.
b) Why teams don’t work, as per your observation what could be the major
reason?
Here are six normal reasons why teams fail to meet expectations.
1. Poor communication
Lack of communication is a significant motivation behind why teams may fail to meet
expectations. Without compelling communication, it's improbable that individuals will
comprehend the errands they are relied upon to do.
Best case scenario, this disarray will prompt postponements in completing activities. To say
the least, it could bring about employees creating poor perspectives or choosing to leave the
organization out and out.
2. Ineffective leadership
Another driver of poor team execution is ineffective leadership. While inability to convey can
be a significant justification poor leadership, it's absolutely not alone. Great leadership
incorporates a wide scope of abilities, including designation, keeping teams centered and
empowered, and requesting customary input.
3. Low employee engagement

Underperformance is brought about by a few ecological pressing factors of disengagement.
At the point when employees don't care for their job or feel they're not esteemed by their
organization, they're undeniably more averse to perform well in their job or in a team.
4. Lack of motivation
Poor execution can originate from low engagement however it might have different causes, as
mental weakness, individual pressure, or sensations of self-question. Getting to the main
driver of motivation issues may set aside time, however it's a significant issue for team
pioneers to tackle.
5. Poor job fit

At the point when individuals are in some unacceptable jobs, it makes work more
enthusiastically. The motivation behind why is basic: Individuals work better when they have
a job that lines up with their qualities.
Shockingly, administrators and pioneers often don't have an unmistakable image of the
attributes required for specific jobs and consequently job fit. Fortunately, conduct appraisals
and different devices can assist with revealing insight into which employees are most
appropriate for specific positions.
6. Lack of formal training

At the point when employees battle to perform assignments or capacity as a component of a
team, a lack of training might be to blame. Numerous school majors don't give every one of
the abilities graduates need when they enter the labor force. Accordingly, companies must put
resources into and give thorough training to their employees.
Question No 3:
a) Critically review any Harvard business Review related to current issue of
management of your own choice.
b) Do you think diversity plays any role in the modern era of management?
Question No 4:
Why Philips electronics based in Netherlands fails to understand change importance,
could personal compact plays any role between employees and the Company? Justify
the statement with solid reasoning.

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Pir Mehr Ali Shah

Arid Agriculture University, Rawalpindi

Course No.: MGT-618 Course Title: Contemporary Issues in Management

Registration No.: 17-Arid-6666 Name: Muhammad Umer Waqar

Answer the following questions.

Why Emotional Intelligence is important

 Strengths and Weakness:

 Strengths and Weakness:

3. Low employee engagement

5. Poor job fit

6. Lack of formal training

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