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    Bolt EV Recall

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    WSYX/WTTE
    General Motors is conducting a safety recall of certain 2017-2019 Chevrolet Bolt EVs due to a risk of fire from high voltage battery cells produced by LG Chem. Dealers will perform diagnostic procedures and replace any faulty battery modules, and install software to detect potential issues before problems develop. Owners should contact their dealer immediately to schedule an appointment for the inspection and repair, which will be done at no cost. If a battery module replacement is needed, a loaner vehicle will be provided until repairs are complete.

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    Bolt EV Recall

    Uploaded by

    WSYX/WTTE
    443 views1 page
    General Motors is conducting a safety recall of certain 2017-2019 Chevrolet Bolt EVs due to a risk of fire from high voltage battery cells produced by LG Chem. Dealers will perform diagnostic procedures and replace any faulty battery modules, and install software to detect potential issues before problems develop. Owners should contact their dealer immediately to schedule an appointment for the inspection and repair, which will be done at no cost. If a battery module replacement is needed, a loaner vehicle will be provided until repairs are complete.

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    Bolt EV Recall

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    General Motors is conducting a safety recall of certain 2017-2019 Chevrolet Bolt EVs due to a risk of fire from high voltage battery cells produced by LG Chem. Dealers will perform diagnostic procedures and replace any faulty battery modules, and install software to detect potential issues before problems develop. Owners should contact their dealer immediately to schedule an appointment for the inspection and repair, which will be done at no cost. If a battery module replacement is needed, a loaner vehicle will be provided until repairs are complete.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    443 views1 page

    Bolt EV Recall

    Uploaded by

    WSYX/WTTE
    General Motors is conducting a safety recall of certain 2017-2019 Chevrolet Bolt EVs due to a risk of fire from high voltage battery cells produced by LG Chem. Dealers will perform diagnostic procedures and replace any faulty battery modules, and install software to detect potential issues before problems develop. Owners should contact their dealer immediately to schedule an appointment for the inspection and repair, which will be done at no cost. If a battery module replacement is needed, a loaner vehicle will be provided until repairs are complete.

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    of 1

    Product Safety Recall

    N202311731 High Voltage Battery May Melt or Burn

    IMPORTANT SAFETY RECALL


    June 2021
    This notice applies to your vehicle, VIN: _____________________________________
    Dear General Motors Customer:
    This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
    Previously, you were notified that your 2017-2019 model year Chevrolet Bolt EV was involved in GM recall
    N202311730. This letter is to inform you that the final service procedure is now available to repair your vehicle under
    N202311731.
    General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year
    Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
    However, we are concerned about your safety and continued satisfaction with our products.

    IMPORTANT
    · Your vehicle is involved in GM safety recall N202311731.
    · Schedule an appointment with your GM dealer.
    · This service will be performed for you at no charge.

    Why is your vehicle A certain number of these vehicles were built with high voltage cells produced at LG
    being recalled? Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or
    very close to full, capacity.
    What will we do? Your GM dealer will perform diagnostic procedures on your vehicle and, if necessary,
    replace battery module assemblies that fail the diagnostics. Your dealer will also
    install advanced onboard diagnostic software that, among other things, has the ability
    to detect potential issues related to changes in battery module performance before
    problems can develop.
    This service will be performed for you at no charge. In most cases, the inspection
    and service will take approximately one hour. If the replacement of a battery module
    assembly is required, your dealer will provide you with a courtesy loaner vehicle while
    your vehicle is being repaired, which could take several days, depending on parts
    availability.
    What should you You should contact your GM dealer to arrange a service appointment as soon as
    do? possible.
    When scheduling your appointment, confirm with the dealer that they are an EV
    certified dealer.
    Do you have If you have questions or concerns that your dealer is unable to resolve, please contact
    questions? the Bolt EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation
    are Monday through Friday, 8:00 AM to 7:00 PM ET.
    If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
    remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
    Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
    Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
    Highway Traffic Safety Administration Campaign ID Number for this recall is 20V701.
    Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
    lessee within ten days.

    Maryann L. Combs
    Vice President
    Global Vehicle Safety

    GM Recall: N202311731

    Page 10 of 10

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