STUDENT NAME : LAJ FATIMA ABIDI

STUDENT ID. : SP11-MM-0022

ASSIGNMENT : 10 LETTERS

INSTRUCTOR : SIR NADEEM AHMED

SUBJECT : BUSINESS COMMUNICATION

 M.C.B. Bank
I.I. Chundigar Road
A-759
Karachi
Phone No. : 111-111-999

February 8, 2011

Mr. Mir Adnan

A-583, Block-6
Gulshan-e-Iqbal
Karachi

Dear Sir

Sub.: Welcoming for Opening an Account

I welcome you for opening a current account in M.C.B. Bank. It is only time which will
prove that you have taken a correct decision in selecting our bank.

M.C.B. Bank has a very wide network of branches which are fully equipped with
qualified staff, advance technology, and latest technology. The ATM card facility, bank
overdraft, mobile banking, online transfers, and credit card are some of the distinguished
features of M.C.B. Bank.

You have an opportunity to avail all these facilities according to your desire. I assure you
that M.C.B. Bank offers maximum services that any other bank.

Should you need any information, feel free to contact. 111-222-999

Truly

Branch Manager
Mr. Javed Hussain
 M.C.B. Bank
I.I. Chundigar Road
A-759
Karachi
Phone No. : 111-111-999

February 8, 2011

Mr. Mir Adnan

A-583, Block-6
Gulshan-e-Iqbal
Karachi

Sub.: Your are Appointed

You are congrats to get job in M.C.B. Bank after fulfilling all the requirements. You are
appointed as an Assistant Manager of Finance Department,
Department, and you basic salary in Rs.
25000/=.

Your joining data is Monday 21 February, 2011 Your duty is to gather all required data
said to by the Manager of your department. In details you have to see Income Statement,
Balance Sheet, Cash Flow Statement, and Ratio Analysis. You also have to understand
the software used in the organization S.A.P. and make policies as per your understanding
and report to your Manager Mr. Nadeem Ahmed.

Mir Adnan, we are happy to have skillful labor and we expect quality work from you.

Truly

Branch Manager
Mr. Javed Hussain
 Jaghanfar Imam Company
I.I. Chundigar Road
A-529
Karachi
Phone No. : 021-3769999

Sub.: Inquiry About Electronic Goods

I have gone through the news paper of Sunday where I saw your advertisement about
electronics items. I want to purchase certain electronics items for my company. If you
answer the following question it would help me to reach a particular decision.

1. What different types of electronics items you have for sales?

2. What is the price of each electronics items?
3. Do you sell goods on credit? If so, what are the credit terms?
4. Do you bear delivery charges and installation charges?
5. What after sale service you offer?

I would be glad if you give the answer within a week.

Yours’ Sincerely

Purchase Manager
Mr. Javed Hussain
 Aslam Brothers
A-583, Block-6
Gulshan-e-Iqbal
Karachi

February 8, 2011

Jaghanfar Imam Company

I.I. Chundigar Road
A-529
Karachi
Phone No. : 021-3769999

Sub.: Reply To Enquiry Letter

Attention: Mr. Mir Adnan, Sales Manager

We received your inquiry letter about electronic items. Following are the detailed
answers to your question.

1. We have a wide range of electronic items in different variety.

2. The detail for type and price or each electronic items are mentioned in the price
list which is attached with this letter.
3. We sell goods on credit terms 5/20, n/60.
4. We do not bear delivery and installation charges, but we provide a technical
expert for installation.
5. We generally offer two years warranty on electronic items. Assistance of
technical expert remains valid for one year.

We also offer our customers a 5% trade discount and 10% quantity discount to our valued
customers. You can also visit our website to have a look at electronics items. If you have
any query, just call 111-333-555.

Yours’ Sincerely

Sales Manager

Encl: Price List

 United Bank Ltd.
Gulshan Branch
Gulshan-e-Iqbal
Karachi

February 8, 2011

The Credit Manager

M.C.B. Bank Ltd.
Aab Para Brach
Islamabad

Sub.: Request For Financial Status Information

Attention: Mr. Mir Adnan, Credit Manager

Dear Sir

We have received an application for load from Farooq Textile Mills Ltd. for their plant
expansion. We need the answer to the following question regarding the financial status of
the Company.

1. What is the amount of load your bank has sanctioned to the company?
2. What is the maximum period for repayment of load?
3. What was the number of installments for repayments?
4. Has the company been making payments for installments regularly?
5. Has the company ever defaulted on the installments?
6. What credit rating do you give to the company?

We would appreciate if you answer the questions with in 15 days. Your assistance will
help us in reaching a correct decision.

Truly

Credit Manager
Mr. Javed Hussain

M.C.B. Bank Ltd.

 Aap Para Brach
Islamabad

February 8, 2011

The Credit Manager

United Bank Ltd.
Gulshan-e-Iqbal
Karachi

Sub.: Reponse For Financial Status Information

Attention: Mr. Javed Hussain, Credit Manager

Dear Sir

We have received your request letter about the financial status of Farooq Textile Mills
Ltd. which has applied for load to your bank. Following are the answer, you requested to
us.

1. We have sanctioned a loan for Rs. 20m for plant expansion.

2. The amount was repayable in 3 years.
3. The amount was payable in 6 half-yearly installments.
4. The company has been making payments for installments quite regularly.
5. The company has never defaulted in the payment of loan.
6. We rate the company with category ‘A’ which is above average rating.

We hope that the information would be kept confidential.

Should you need any assistance in this regard, feel free to contact us. 111-333-555.

Truly

Credit Manager
Mr. Mir Adnan

Aslam Textile Mills Ltd.

S.I.T.E.
Karachi.
February 8, 2011

Wasim Electronics
Shop No. 52
Saddar
Karachi

Sub.: Order About Furniture’s

Dear Sir

With reference to your reply letters, we want to place the order for the following items at
agreed price.

Item Nam e S pecificatio nQ uan tity Unit Price T otal Price

Chair S tandard 50 1000 50000
Com p. Table Large 30 2000 60000
Round Table Large 40 3000 120000

We would be thankful to you if you deliver the goods within a week. Should you need
any information, we would be glad to furnish it.

Truly

Purchase Manager
Mr. Mir Adnan

Wasim Electronics
Shop No. 52
 Saddar
Karachi

February 8, 2011

Aslam Textile Mills Ltd.

S.I.T.E.
Karachi.

Sub.: Acknowledgement

Dear Mir Adnan

We have received your order and we have sent the order according to your requirement,
which you will receive, the furniture’s before February 20, 2011

The furniture’s we are providing are of high quality and if there is any were and tear we
provide the service to repair it. We are dealing in vast quantity; we have different types of
furniture’s which give comforts to do work not only in office but also in home. I have
sanded the list of furniture’s which contain price as well.

We will be hoping that you will satisfy from our products and services and for your
convenience you can give order by phone and by email.

Truly

Sales Manager
Mr. Nadeem Ahmed

Aslam Textile Mills Ltd.

S.I.T.E.
Karachi.
February 8, 2011

Wasim Electronics
Shop No. 52
Saddar
Karachi

Sub.: Claims About Furniture’s

Dear Manager

We placed an order for 30 computer tables and we requested you to deliver the goods
within a week from the date of order. We received the goods after 15 days despite couple
of reminders.

It is important to note that time factor counts a lot in business dealings. A slight delay in
delivering may cause the loss of many valuable customers.

You delivered the goods after the required time and we suffered the same loss.

This letter is a request to you in order to explain the losses we have suffered, therefore we
requested you to explain the causes of this delay. Furthermore we request you to take
measures so as to avoid such circumstances. We hope that our good relationship remains
as good as they were in the past

Truly

Purchase Manager
Mr. Mir Adnan

Wasim Electronics
Shop No. 52
Saddar
Karachi
February 8, 2011

Aslam Textile Mills Ltd.

S.I.T.E.
Karachi.

Sub.: Adjustment

Dear Mir Adnan

We have received your complain letter regarding missing computer tables, delay in
delivery.

This is our top priority to give the best services to our customers. This event has given us
an opportunity to improve our standard.

We have setup an enquiry to look into the matter. The initial findings reveal that the table
was damaged due to mishandling of some labors from transportation company. As soon
as we get the complete enquiry report, we will inform you.

We hope that our good relationship will remain as good as they were in the past.

Truly

Sales Manager
Mr. Nadeem Ahmed