Chapter 2 Quiz & Answers Chapter 2 Quiz & Answers

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Chapter 2 Quiz & Answers
Knowledge Management (University of Newcastle (Australia))
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Chapter 2: Knowledge Management Processes
Instructional Module
Multiple Choice Questions
1. Which of the following are components of the Zack KM cycle?

a. Information products.
b. Refinement.
c. Translation.
d. Both a and b.
e. Both b and c.
2. Which of the following are characteristics of a knowledge asset?

a. Using knowledge does not consume it;
b. Transferring knowledge does not result in losing it;
c. Knowledge is abundant, but the ability to use it is scarce;
d. Much of an organization’s valuable knowledge walks out the door
at the end of the day.
e. All of the above.
3. What distinguishes KM from document or content management systems?

a. KM deals with tacit knowledge while documents deal with
explicit knowledge.
b. KM systems are customized tools whereas document management
systems can be bought off the shelf.
c. A document management system stores, manipulates and retrieves
documents as integral wholes, while KM identifies, extracts, and
manages a number of different knowledge items or knowledge
objects within the same document.
d. The unit that is manipulated quite different – both in nature and
scale.
e. Both c and d.
4. Which of the following form the core of an organizational memory?

a. Record management system.
b. Corporate databases.
c. Knowledge repositories.
d. Content management systems.

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e. None of the above.
5. Which of the following represent phases in the Bukowitz and Williams

KM cycle?
a. Get and use.
b. Learn and contribute.
c. Assess and divest.
d. Build and sustain.
6. How do the tactical and strategic phases of the Bukowitz and Williams
KM cycle differ?
a. The tactical phases are represented by the build, sustain and divest
phases.
b. The assess, build/sustain or divest stages are more strategic in
nature, triggered by shifts in the macro environment.
c. The assess, build/sustain or divest stages are triggered by market-
driven opportunities or demands and typically result in day-to-day
use of knowledge to respond to these demands.
d. Both a and c.
e. Both b and c.
7. Which of the following statements are true?

a. McElroy emphasizes that organizational knowledge is held both
subjectively in the minds of individuals and groups and objectively
in explicit forms.
b. Bukowitz & Williams outline how organizations generate,
maintain and deploy a strategically correct stock of knowledge to
create value.
c. Zack proposes that research and knowledge about the design of
physical products can be extended into the intellectual realm to
serve as the basis for a KM cycle.
d. All of the above.
e. None of the above.
8. What is the key element of the McElroy KM cycle?

a. Only explicit knowledge can be managed throughout the KM
cycle.
b. Knowledge is information until it is validated.

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c. Information acquisition is the process by which an organization

introduces new knowledge claims to its operating environment and
retires old ones.
d. Both a and b.
e. Both b and c.
9. In the Wiig KM cycle, the following represent activities in the knowledge

analysis phase:
a. Extracting what appears to be knowledge from obtained material
and abstracting extracted materials.
b. Identifying patterns extracted and explaining relations between
knowledge fragments.
c. Generalizing analyzed material to obtain broader principles and
generating hypotheses to explain observations.
d. Both a and b.
e. Both c and d.
10.What does “knowledge transformation” refer to in the Carlile and

Rebentisch KM processes?
a. Knowledge synthesis
b. Knowledge documentation
c. Knowledge refinement
d. Knowledge metadata updating
e. All of the above
11. Why is the Evans et al KM processes approach more holistic?

a. Because it combines single loop learning with double loop learning
b. Because it gives you the choice of creating or contributing
knowledge
c. Because it combines KM with organizational learning
d. Because it focuses on continuous process improvement
e. None of the above
12.The two perspectives in inter-organizational KM cycles, internal and

external, can be characterized by:
a. An internal perspective views knowledge as an important strategic
resource, core competence or source for innovation; the external
perspective focuses on the relationship between the enterprise and
knowledge stakeholders outside of the organization.

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b. The internal perspective is concerned with inter-organizational

knowledge flow and a common usage of knowledge whereas the
internal perspective focuses on initiating and managing the
processes of knowledge generation.
c. The internal perspective deals with tacit knowledge whereas the
external perspective deals with explicit knowledge.
d. None of the above.
Answer Key Multiple Choice
1 d
2 e
3 e
4 c
5 e
6 b
7 d
8 b
9 d
10 e
11 c
12 a
Essay Questions
1 Compare and contrast the major KM cycle frameworks and

produce a synthesis, taking the best elements of each. Explain how
knowledge would be managed in such a cycle.
2 Extend your synthesis of KM cycles to include inter-organizational

KM. What additional mechanisms will need to be in place? What
are the major challenges that will accrue from virtualization and
how would you address them?
3 Why would you need to “sanitize” knowledge? Provide some

examples.

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4 Why is it that we rarely use knowledge “as is” when processing it?
Provide some examples
5 Why do we need to pay so much attention to metadata? What

would the consequences be if we were to just process knowledge
itself without associating any metadata with each knowledge
object?
6 Why do we include divesting knowledge as a knowledge process?

Under what circumstances would we need to remove knowledge
from an organization?
7 Why is it important to assess knowledge before proceeding any

further with processing that knowledge? Can we “prove” the value
of knowledge? How?
8 Describe some ways in which you can add value to existing

knowledge beyond simply updating it and ensuring it is still valid.
9 What is the role played by technologies in the KM processes? Can

you provide examples of specific tools that would be used for
specific knowledge processing steps?
10 How are the knowledge processing steps for tacit and explicit
knowledge?

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lOMoARcPSD|8075134

Chapter 2 Quiz & Answers

Knowledge Management (University of Newcastle (Australia))

StuDocu is not sponsored or endorsed by any college or university

Chapter 2: Knowledge Management Processes

Multiple Choice Questions

1. Which of the following are components of the Zack KM cycle?

2. Which of the following are characteristics of a knowledge asset?

3. What distinguishes KM from document or content management systems?

4. Which of the following form the core of an organizational memory?

Downloaded by Shubhada Amane ([email protected])

e. None of the above.

5. Which of the following represent phases in the Bukowitz and Williams

7. Which of the following statements are true?

8. What is the key element of the McElroy KM cycle?

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c. Information acquisition is the process by which an organization

9. In the Wiig KM cycle, the following represent activities in the knowledge

10.What does “knowledge transformation” refer to in the Carlile and

11. Why is the Evans et al KM processes approach more holistic?

12.The two perspectives in inter-organizational KM cycles, internal and

Downloaded by Shubhada Amane ([email protected])

b. The internal perspective is concerned with inter-organizational

Answer Key Multiple Choice

1 Compare and contrast the major KM cycle frameworks and

2 Extend your synthesis of KM cycles to include inter-organizational

3 Why would you need to “sanitize” knowledge? Provide some

Downloaded by Shubhada Amane ([email protected])

5 Why do we need to pay so much attention to metadata? What

6 Why do we include divesting knowledge as a knowledge process?

7 Why is it important to assess knowledge before proceeding any

8 Describe some ways in which you can add value to existing

9 What is the role played by technologies in the KM processes? Can

Downloaded by Shubhada Amane ([email protected])

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