_________ is an organized portfolio of formal systems a) 1951

for obtaining processing and delivering information in b) 1953

support of the business operations and management of c) 1946
an organization. d) 1954
a) MIS Executive managers establish the overall direction of an
b) DSS organization by setting its strategy and policies.
c) MRS
d) None of the above a) True
b) False
________ expressly designed for the support of
individual and collective decision making. ________ can occur at the individual, group,
organizational or extra-organizational level.
a) MIS
b) DSS a) Planning
c) TPS b) Controlling
d) OIS c) Organizing
d) Scheduling
________ are formal social units devoted to the
attainment of specific goals. Tactical plans may focus on decisions staffing,
advertising and pricing.
a) Management
b) Organization a) True
c) Decision support system b) False
d) None of these ________ ensuring that performance meets established
Economic signals that measure and predict the direction standards that worker’s activities occurs as planned and
of the economy provide information about the that the organization process.
economic climate. a) Controlling
a) True b) Planning
b) False c) Leading
d) Organizing
The cost of information can be _______.
________ is the process of recording, classifying and
a) Costly summarizing the financial activities of an organization.
b) Valuable
c) Processing a) Planning
d) None of the above b) Managerial
c) Accounting
________ technology include computers hardware, d) Diagnosis
software, database management systems and data
communication system. Human and computers are _______ in their ability to
filter and save information.
a) Information
b) Computer a) Similar
c) Marketing b) Different
c) Complementary
d) All of the above
Diagnosis of information needs can occur at the EDI is an example of _________.
individual managerial or organizational levels. a) Decision making
b) Boundary system
a) True
c) Coordination
b) False
d) Modeling
Socialogical approaches help us understand the
organizational behavior of people. Telecommunications means multiple computer
interconnected into networks is called ______.
a) True
b) False a) Distributed database
b) Distributed processing
Management, science, also known as _________, is a c) Central processing
field of applied mathematics.
Newspaper, magazine, radio, television are example of
a) Operations research _________.
b) Management accounting
c) Exchange commission a) Storing information
d) System theory b) Retrieving information
c) Communication information
Mass production of computers started in ________, d) Acquiring information
when UNIVAC 1 was delivered.
MRS stands for _______.
 a) Management reporting system Re-reengineering calls for a change in the performance
b) Management resource system measures :- the cost, quality, efficiency, overheads and
c) Management retrieve system many others.
EIS should offer the capability to _____________into a) True
the data. b) False
a) Drill down A ________ process in any area of the business
b) Drill up organization performs basic steps such as, receive input,
c) Drill diagonal measure, analyze, document, perform, process, record /
d) All of the above store, access, produce and communicate.
A _______ strategy seeks to achieve competitive a) Value
advantages by allowing the business unit to make more b) Decision making
profit than its competitors. c) Business
d) Re-engineering
a) Focus
b) Cost leadership A ______ is a measure, an intangible measure, which is
c) Linkage difficult to count in clear terms.
d) Information leadership
a) Model
Security means protection against theft, manipulation b) Business
and loss of data. c) Value
d) Organization
a) True
b) False The business re-engineering requires a major change in
the _________.
EMS stands for enterprise management system.
a) Machine
a) True b) Mindset
b) False c) Material
_______ is a feature provided for ensuring that the d) Infrastructure
transaction is completed with regards to the business The number of steps in any business process related to
rules set by the management. the data search, its matching, collecting, validating,
a) Advocacy confirming and conforming are carried out in the
b) Authorization redesigned process.
c) Signature a) True
d) Policy formulation b) False
The architecture of the MIS plan provides: ______ is the process of identifying a problem,
a) A way to handle the system or subsystem by developing alternative solutions and choosing and
way of simplificatio0n, coupling and decoupling implementing.
of subsystems. a) Decision making
b) For preparing the schedule of the system in the b) Business
overall information requirement
c) Value
c) An online information on the stocks markets
d) Re-engineering
and the accounts balance
d) None of these Decision making is a _______ activity.
Michael hammer defines re-engineer as _______ and a) Intuitive
radical redesign of business process to achieve the b) Cognitive
performance such as cost, quality, service and speed. c) Systematic
d) Analytic
a) Business process
b) The fundamental rethinking A ________ decision maker approaches a problem by
c) Organization restructuring structuring it and applying a well-defined method to
d) None of the above lead to a solution.
The ________ calls for trimming and chopping of these a) Intuitive
designs so that the cost is reduced, service is improved b) Systematic
and the customer gets higher value at a higher speed. c) Cognitive
d) All the above
a) Business process
b) Radical redesign _______ systems are interactive information systems
c) The fundamental rethinking that assist a decision maker in approaching ill-
d) None of these structured problems by offering analytical models and
access to database.
 a) Decision making a) ENIAC, Pennsylvania
b) Systematic b) UNIVAC, Pennsylvania
c) Cognitive c) ENIAC, Charles Babbage
d) Decision support systems d) None of the above
The components of DSS – True or False –
At the highest level, managers are concerned with
a) Data management sub systems supervising the conduct of day-to-day activities.
b) Model management sub system At the lowest level, managers are concerned with
c) Dialog management sub system setting long term goals and directions for the
d) All of the above organization.
________ systems help to a analyze historical and a) Both are true
current data either on demand or periodically. b) Both are false ‘
a) Data access system c) A – true, b-false
b) Data analysis system d) A – false, b – true
c) Fore cast-oriented data analysis system ______ managers who acts as project managers might
d) System based on accounting models be responsible for one or more unique protects and
A ______ is the actual system that a manager works _______ managers supervise teams of workers who
with during the decision process. must accomplish a specific goal.

a) Specific DSS a) Middle, project

b) DSS generators b) Project, middle
c) DSS tools c) Top, middle
d) 2-Marks d) Top, project

True or False – ______ refers to taking actions that direct and motivate
Formal sources provide information is a less structured employees to accomplish personal and organizational
way. goals.
Informal sources provide information in a relatively _______ establishing a formal reporting structure and a
organized and predictable fashion. system of accountability among workers.

a) a & b true a) Organizing, leading

b) a & b False b) Planning, controlling
c) a – true, b – false c) Leading, organizing
d) b – true, a – false d) None of the above

________ processing, involves duplicating, sorting and Operations can encompass ________.
filling data. a) Only manufacturing
______ processing with electronic scanners involves b) Manufacturing and the provision of services
transforming and entering the data into an electronic c) Services only
form. d) Non profit organizations
a) Manual, electronic _______ refers to the deployment, development,
b) Electronic, manual assessment, rewarding and management of individual
c) Transforming organizational members and worker groups.
d) None of the above ____________is the management of raw materials,
______, _______ and society need to use a variety of partially completed goods service.
systems to organize the collection, storage, processing, Inventory control, HRM
retrieval and communication of information. a) Human resource management, Inventory
a) Management, society control
b) Communicating, organizations b) Capacity planning, Human resource planning
c) Individuals, organizations c) None of the above
d) None of these a). ______ systems are knowledge-based program that
MIS is both an area of _______ and a _______ of imitate a reasoning process to solve a problem within a
scholarly inquiry. domain.
b.) _____ of the expert system acts as a reasoning
a) Design, diagnosis mechanism and attempts to draw a conclusion to the
b) Practice, discipline knowledge base of rules.
c) Evaluation, implementation
d) None of these a) Expert system, Inference engine
b) Expert system shells, Knowledge base system
The first electronic computer, ________ was completed
in 1946 at the university of _______. An ______ corporation exports the expertise and
knowledge of the company to subsidiaries.
A ______ corporation incorporates and integrates a) TPS, TPS
multinational, global and international Strategies. b) DSS, TPS,
c) CSF, DSS
a) Multinational, international
b) Global, multinational Match making –
c) International, transnational DSS a. Which support and coordinate knowledge work
d) None of the these in an office
TPS b. For operational data processing
The ______ system deals with the planning and use of MRS c. Capable of producing reports for specific periods
resources used in the business OIS d. Expressly designed for the support of individual
manufacturing capacity and _______. and collective decision-making
a) EMS, SMS a. 1-a, 2-b, 3-c, 4-d
b) CMS, CMS b. 1-d, 2-b, 3-c, 4-a
c) None of the above c. 1-b, 2-a, 3-d, 4-c
The enterprise resource planning solution structure is d. 1-a, 2-d, 3-c, 4-b
built in three layers ______, ________ & ________. ________ is a complex concept that has a variety of
a) Function, network, database meanings depending on its context and the perspective
b) Presentation, database, application logic in which it is studied. It could be described in three
c) Technology, business and implementation ways _________, _________ & __________.
d) None of these a. Information, as processed data as the opposite
Traditional measures like cost, quality, productivity and of uncertainty, as a meaningful signal to
efficiency which are all task-based should be measured illustrate the richness of the concept of
for the process. Further, the change is from information
Cost to satisfaction b. Processed data, information, uncertainty,
Quality to value richness of information
Efficiency to performance c. None of these
Productivity to effectiveness Match the following –
a) True Software a. Provide the instructions, in the form of
b) False computer code for processing data electronically
Hardware b. Offers a vehicle for storing and supporting
The basic elements of business processes are – the processing of large quantities of no scientific
Motivation to perform & decision making information
Data gathering, processing and storing Database c. Refers to the equipment used to in
Human resource electronic information processing
a) A&B Data communication d. The communication of
b) Only a information across short and long distances
c) Only b a. 1-a, 2-b, 3-d, 4-c
d) c&a b. 1-a, 2-c, 3-b, 4-d
Simon has classified all decisions into two classes c. 1-b, 2-c, 3-d, 4-a
structural decision and unstructured decision. ________ d. 1-a, 2-d, 3-b, 4-c
decisions are repetitive and can be represented as Information management model involves four steps
algorithms. ________, _________, _________ & ________.
_______ decisions require human judgment.
a. Diagnosis evaluation, design, implementation
a) Unstructured, structured b. Diagnosis, design, software, hardware
b) Static, fixed c. Hardware, software, DBMS, Data
c) Structured, unstructured communication
d) None of these d. None of these
______ development of DSS relies on the creation of a Management is the process of achieving organizational
prototype and its progressive refinement. goal by ______, ________, ________ and _______
a) Iterative organizational resources.
b) Traditional a. Organizing, dealing, planning, controlling
c) Quick hit b. Planning, scheduling, controlling, organizing
d) None of these c. Planning, organizing, leading, controlling
a) A decision support system has a more customized d. None of these
orientation than a _________. Match the following –
b)_______ is a collection of capabilities that support the Strategic 1. Focus on organization’s tactical objectives
decision making process of a individual or a small group middle management involvement
of a individual or a small group of people.
Medium-term 2. Focus on implementation middle- The ________ information required by the functional
management involvement head in conducting the administration and management
Short-term 3. Focus on organization is mission top of the function.
executive involvement ________ information required by the middle and top
management.
a. a-3, b-1, c-2 ________ information shows the trend of the activity or
b. a-1, b-2, c-3 a result against the time scale.
c. a-2, b-3, c-1
d. a-1, b-3, c-2 a. Operational, functional, decision support,
knowledge
Financial accounting a. Deals with preparing b. Functional, decision support, knowledge,
information for users outside the organization
operational
Managerial accounting b. Refers to the provision of c. Decision support, functional, knowledge,
financial information that managers within the operational
organization need for their decision-making d. None of these
a. 1-b, 2-a
b. 1-a, 2-b
Which are the components of an organizational
information system.
Dramatic increase of available knowledge
Increased turbulence
Growth of complexity
Informational responses to the new environment\
a. All the above
b. a&b
c. c&d
d. a, b, d
MIS support two types decisions structures and
unstructured ______ decisions occur under of all
possible circumstances may be programmed and
automated and _________ decisions require human
judgment as a critical component.
Unstructured, structured
Structured, unstructured
International or transnational corporation
All of the above
a. a&b
b. a&c
c. a, b & c
d. d
Match making –
ERP 1. Enterprise resource planning systems
DMS 2. Communication management system
CMS 3. Document management system
AMS 4. Attendance management system
a. a-1, b-3, c-2, d-4
b. a-2, b-1, c-3, d-4
Ascertaining the information is classification could be –
Organizational
Functional
Knowledge and operational
All of the above
a. a&b
b. a&c
c. c&b
d. d
The ______ information as the information required by
a number of personal, departments and divisions or the
functions in the organization.