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Asmnt 2 Gurjot Sitxhrm 004

cookery (Australian National University)

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SITXHRM004
Student Name- Gurjot Singh Gurm
Student ID: EN 5181
Trainer- Rakhwant Kaur

Assessment 2

Your task:

PART A – Planning the recruitment and selection process

Following a restructure of the Food and Beverage services provided by the Ocean Breeze Hotel, an
audit has identified that there is a shortage of staff to deliver the quality of service expected from an
operation at this level. As a result, in your position as the Human Resources Manager, you are required
to recruit, select and induct staff for three additional new food and beverage positions, and a
volunteer to support events and seminar. The recruitment needs to include consultation with relevant
colleagues like the Food and Beverage Manager, the Head Chef, the Events manager and the Hotel
Manager. You have already obtained approval for recruitment as per your organisational recruitment
policies from the head office in relation to these positions.

The 4 positions are as follows:

a. Chef de Partie Room Service Kitchen, 11.00pm – 7.30am night shift (full-time position)
b. Room Service Attendant, breakfast shift (casual position 2 days per weekend)
c. Restaurant Manager, breakfast shift (part-time position 20 hours per week)
d. Volunteer, event and seminar support (Thursday and Friday 10 hours per week)

In order to get recruitment processes organised you are required to develop the following
documentation and processes:

Establish the job descriptions for each position based on feedback from colleagues in each
department and develop a set of selection criteria for each position which must include expected
levels of experience and the customer service attitude required to work at Ocean Breeze. To assist
you in creating job descriptions you may use the following links as a reference for positions a-c :

http://www.thejobilove.com.au/category.php?id=15

And for position d:

http://www.thejobilove.com.au/category.php?id=14

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Job Title – Chef De Partie

Position – Full time

Reporting to – Manager

Supervising and Liaising – cook, preparing dishes, managing cooking staff

Key skill requirements – Thorough knowledge of all the dishes. Able to work in a hectic schedule.

Helping the sous chef and head chef to develop new dishes and menus

Ensure you and your team have high standards of food

maintain hygiene and follow the rules of health and safety

Date of commencement – 03/11/2019

Desirable – 3 of experience as a chef required.

Job Title – Room service attendant

Position – Casual (breakfast shift)

Reporting to – Supervisor

Supervising and Liaising – Customers, food delivering

Key skill requirements – Good communication skills, good knowledge of equipment handling.

Room service attendants must have excellent communication skills.

Must pay attention to detail in order to deliver excellent service.

Date of commencement – 3/11/2019

Desirable – 1 years of experience will be preferred but not required. Flexible

Job Title – Restaurant manager

Position – Part time (breakfast shift)

Reporting to – senior manager on duty

Supervising and Liaising – customer service staff, liaise with customers

Key skill requirements – Able to manage staff of 3-4 people at a time.

Confident with restaurant management software

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Date of commencement – 3/11/2019

Desirable – 2 years of experience is required.

Job Title – Volunteer

Position – 10 hours per week

Reporting to – Supervisor/manager

Supervising and Liaising – Customer, fellow staff

Key skill requirements – Be able to speak and handle situations politely and without offending
anyone’s values

Date of commencement – 8/11/2019

Desirable – High school qualification pass out.

1. Design the advertisements to attract the appropriate candidates for each of the above jobs.
Include selection criteria in the advertisements in order to narrow the field of applicants. Provide 3
options you could use to advertise these positions for maximum reach and include a basic
overview of approximate costs.

For chef de partie

About the business

Ocean Breeze Hotel is expanding its business. So, we are looking for a chef to take care of the kitchen
and make it their own.
Are you ready to step into a role where you lead a team?

This new business offers customers a contemporary breakfast and Beverages offer.
Experience in writing own menu is highly appreciated.
Presentation and attention to detail is a must.
Relevant Diploma or higher and at least 3 years of previous experience in a similar role.

About the role

 Business Hours 24 hours

 Kitchen Hours 11pm – 7:30am

 Weekend and Public Holiday availability is mandatory

The person:

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 Ability to manage and follow precise recipe card

 Managing and ordering stock

 Excellent communication skills

 Ensuring Hotel remains clean and compliant with regulations

Where to apply

Apply with a cover letter outlining your experience followed by your resume

***Attractive Salary – Incentive on offer for the right candidate based on experience***
Interviews 1st, 2nd November

For room service attendant

Ocean Breeze Hotel is designed to be most luxurious Art property. It is located in the centre of city
Gold Coast and features 60 guests rooms with custom contemporary furnishings. The three story
hotel boasts impressive food and beverage offerings in restaurant and roof top bar.

We are seeking energetic & enthusiastic Room Attendants on a casual basis 2 days per
weekend to join our Team and live our dream.
About the Role

As a casual Room Attendant in Housekeeping, you will be responsible to provide an excellent and
level of service to guest whilst conducting cleaning duties in the assigned place of work, transforming
rooms into a home away from home for our guests.
Team work is essential, you will support the Housekeeping Manager the day to day tasks, as well as
supporting the team to achieve our purpose.

Some of the responsibilities include:

 Work closely with Front Office in order to release rooms at the allocated times
 Use correct cleaning techniques to clean following OHS regulations
 Report lost and damaged items to the Housekeeping Management team
 Check and restock room supplies including beverage supplies
 Maintain guest corridors and report any spillage to the Housekeeping Management team
 Cleaning of guest rooms adhering to the standards required by the department and hotel
 Restock and clean the trolley according to established procedures

Qualifications

 Previous experience as a Room attendant or cleaner

 A strong attention to detail
 Exceptional organisational and time management skills
 Superior customer service skills along with the capability of working both autonomously and
as part of a team

 The flexibility to work on a rotating roster, including weekends and public holidays

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 Positive attitude

Job type: casual 2 days per weekend

We are looking for someone who goes that extra mile to provide a memorable guest experience.

Apply here [email protected]

For restaurant manager

Benefits& culture
Salary $30,000 - $35,000 a year
People and result oriented organisation
Career advancement opportunities
About the Role:
 We are looking for highly motivated, people & profit focused individual to lead a team of our
restaurant to produce results in our organisation
 The position is Part Time per week
 The successful applicant will be required to manage the daily operations of the restaurant
 The successful applicant must have right to work in Australia and provide relevant
documentations.
Skills & Experience
Strong leadership skills and motivating small to medium team
Have a customer focused attitude
Have high standards in the areas of Quality, Service & Cleanliness
Excellent written & oral communication
Available to work part time
Have rights to live and work in Australia
Selecting, training, and supervising waiting and kitchen staff
Take reservations, great guests, and assist in taking orders
any other reasonable order given by the management.

Qualification:
- Advanced Diploma or Diploma
only suitable candidates will be contacted

Job Type: Part time

Experience:

 Restaurant Management: 2 years (Required)

For volunteer

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The Ocean Breeze Hotel is looking for volunteers to assist with directing participants to parking, start
and finish line, event control, food, drinks, bag drop and public facilities on the day of event.

Once this information is received you'll be sent a volunteer briefing from the event organisers with all
the information you require.

Job Type: Volunteer

Location:

 Ocean Breeze Hotel

Availability required:

 Thursday and Friday 10 hours per week

Online job advertisement

www.jobsearch.com.au

Newspaper: The Australian

Recruitment agency: Karma Jobs

The cost for these advertisement platform will be around $250.

2. Write a detailed account of how you will process applications as per your organisational policy;
review applications against the criteria; and choose people to progress to an interview. Which
types of background checks might you undertake in general and what would these require?

The got applications will be surveyed liberated from any of the segregation and on fair premise. The
applications will be gotten through the determination models and limited to individuals who may be
reasonable for the activity and will be approached to desire a meeting. The interviewee will be
additionally looked at, and a 2 people will be chosen toward the end and 1 will join the situation as
the necessary title. The other one candidate will be required to be postponed for quite a while on
the off chance that the primary individual doesn't work out. All the foundation including criminal
check, police history check and any misrepresentation check will be finished.

3. Outline the procedures you will put in place to inform successful candidates and arrange for their
attendance at interview, including accommodating potential special needs. Provide a sample letter
you would send to unsuccessful applicants.

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John Cena
67 Kane Street, Springfield, Australia
4300

10/12/20**

Dear John
Thank you for your application for the position of Chef-de-partie.
We have received so many applications from well-qualified and experienced candidates.
Unfortunately, on this occasion your application for employment with us was unsuccessful.
Thank you for your interest in joining us at Ocean Breeze Hotel and for taking the time to
apply for employment.
We wish you all the best in your future endeavours and encourage you to apply again in
future if a suitable position becomes available.

Yours sincerely

Gurjot Gurm
HR Manager

Once the candidate is selected and accepts the position, it is important to complete the recruitment
and determination standards through growing a workforce for the profitable candidate. This file will
be used to file all the recruitment records according to the organization’s policies and procedures.
Staff may also need to be notified for new position. Also, inform different departments like IT,
Administrative etc. For unsuccessful candidates we may use following template

4. Outline the process of selecting and organising an interview panel. Include the instructions and
basic documentation you will provide for each panel member so they can evaluate candidate
responses to each question you have developed in Question 5 (do this for each position).

The interview panellists have to signify a go area of the hiring department and a variety of related
positions. Different interviewers appear for special qualities and skills. For instance:

 Direct managers and team leaders can interview candidates about their experience and work
style.

 Peers can provide additional perception on culture, personality and work style alignment.

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 An executive recruiter gives worthwhile objectivity and market intelligence.

Another key consideration is the diversity of your panellists to avoid any perception of discrimination
based on race, gender or other issues.

Responsibilities of Panellists

Specific roles include:

 Selection panel chair: This person provides leadership to other team members and keeps
your process on track, in conjunction with your recruiter. They set up panel meetings and
oversee the scheduling of interviews and, at the same time, serve as an equal member of the
panel.

 Panel members: These individuals commit the time needed to study materials and fully
participate in the hiring process.

Documentation needed for interview panel include all the relevant information about the
interviewees like resume, CV, background checks etc.

5. You and the panel have interviewed all selected candidates and narrowed the selection to 2
candidates per position. Explain the process to make the final selection for each position. What
needs to occur following the interviews if neither candidate meets the criteria desired for the job?
Which legal aspects must be considered? What is the importance of merit in this process?

As a recruiting administrator, you've plausible previously thought to be every one's aptitude cover
with the set of working responsibilities.

Along these lines, we have to go further than simply perceiving what number of boxes they test off
by gauging the significance of the abilities. Possibly one possibility for a business position has six out
of seven of the capabilities, and different has four out of eight, however has client care involvement
in a particular organization item. We may conclude that the representative with the extraordinary
deals experience has a superior foundation for the activity than the person who completely has more
prominent of the necessary abilities. Inside half a month after the sum total of what meetings have
been finished, assemble the questioners. We ought to consider a reliable strategy to choose the best
up-and-comer from among the questioners. For instance, notice the name of an applicant, and
permit 15 minutes aggregate for all questioners to share their impressions of that up-and-comer.
Likewise share aftereffects of any remarks from references and additionally personal investigations.
Rehash the procedure for every applicant. After the sum total of what applicants have been talked
about, at that point list the up-and-comers once more, this time having questioners vote in favour of
the best competitor from the rundown.

In the event that there doesn't appear to be reasonable applicant, at that point think about the
accompanying:

1. Hire the candidate who most closely matched the requirements of the job and then plan for
dedicated training to bring that person’s skills up to needed levels.

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2. Re-advertise the position.

3. Get advice from a HR professional.

4. Hire a consultant for the position on a short-term basis, but only as a last resort as this may
be quite expensive.

6. You and the panel have agreed on the final candidate for each position and need to make an
employment offer to each candidate. What would this involve and which aspects must be
considered in terms of budget and awards? Design and attach a template for a letter of
appointment and use this to write one letter to any of the applicants with all details for
remuneration based on the current awards, conditions etc.

We will consider recruiting metrics and data in our analysis. For instance, if we may have spent 30%
of our budget on certain job boards but only got about 15% of our qualified candidates from them.
We have to figure out what this yield means for your company. Maybe an exterior recruiting price
range had a negative impact on our time-to-fill or time-to-hire metrics. Valuable information can be
obtain from the right metrics, so we will try to make our analysis as thorough as possible.

Employment Letter

John Cena
67 Kane Street, Springfield, Queensland
4300, Australia

10/12/20**

Ocean Breeze Hotel

101 Main Street, Brisbane, Queensland

4300, Australia

Dear John,

We are pleased to inform you that you passed your interview and we are hereby offering you
employment on contract basis for the position of a room service attendant at Ocean Breeze. The
terms and conditions of your employment are as follows:

1. Day of Commencement

You are expected to report to your duties as from 24th November 2019. Your contract is based on a
period of three years after which we may renew it based on your performance and mutual
agreement.

2. Reporting

You will report to your immediate supervisor on the said date. You are required to comply with the
company’s rules and regulations at all given times and should always act in a manner that protects
the company’s interest.

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3. Allocated Place of Work

You will be based at the company’s Headquarters in Gold Coast City.

4. Roles and Responsibilities

Your roles and responsibilities are outlined in the job description which is an extension of this
contract. Your signature will imply that you fully agree with all the terms and conditions laid out in
this contract.

5. Monthly Salary

You are entitled to a monthly compensation amounting to {$4550} which will be subject to all
statutory and company deductions with regards to the law.

6. Working Hours

Your working hours shall be from 8 a.m. To 5 p.m. (Monday-Friday). However, you may also be
required to avail yourself outside these stipulated hours if the need arises.

7. Vacation

You will be entitled to 21 working days of leave at full pay. However, the leave days should only be
taken at a time most suitable for both you and your employer.

8. Sick Leave

You are entitled to up to (29) working days of sick leave at full pay.

9. Parental Leave

You are entitled to a paternity leave of up to (two) calendar weeks of which you should apply seven
days beforehand.

10. Termination

This contract can be terminated:

By either party given a prior 30 working days written notice failure to which a compensation
equivalent to a month’s salary will be awarded.
Or,
By the Employer on grounds of indiscipline or under-performance.
Or,
By the Employer on account of redundancy/retrenchment as per the law.

11. Copyrights and Ownership

You shall not work with any other company either full time or part-time in a capacity that would
create a conflict of interest with the company.

12. Amendment and Enforcement

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Any alterations or amendment to this contract shall be duly communicated in writing taking into
consideration both the employer’s and employee’s views.

Yours’s faithfully
Gurjot Singh Gurm
Human Resource Manager
Ocean Breeze Hotel

To affirm your acceptance to the terms and conditions laid out in this letter kindly sign below

(Date) (Name) (Sign)

(Witness) (Sign)

7. Provide an overview of the legal obligations for all documents required as part of recruitment
processes. Which information needs to be filed?

The Success of company’s depend upon on how they treat their employees. Abiding by your legal
obligations as an employer is the first place to start. Legal obligations to employees and other
workers come from a variety of sources:

 Federal, state and territory laws

 Industrial awards and agreements

 Tribunal decisions

 Contracts of employment (whether written or verbal).

Our legal obligations as an employer include:

 ensuring a safe working environment

 ensuring you have workers compensation insurance for each employee

 Paying your employees correct wages

 Providing employees with pay slips

 Reimbursing your employees for work-related expense

 Not damages the trust and confidence necessary for an employment relationship

 Not providing a false or misleading reference

 Forwarding PAYG tax withheld amounts to the Australian Taxation Office (ATO)

PART B – Planning and organising a induction program

Develop the induction program for the 4 new employees detailed in Part A. Please use all the
relevant information as necessary from PART A (planning document) as necessary. The following
documentations needs to be included:

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1. The Induction program needs to include provisions to introduce the employees to the business,
their colleagues, and their job. The induction needs to be structured logically, from general
information covering information about the business, its practices and its culture to specific
information about the employees’ different jobs.

2. The orientation should be designed featuring a brief agenda which outlines the activities that will
be undertaken, who will be conducting these activities, where these will happen and timeframes
for each activity of the induction program. Additional information could include the provision for
handouts relating to industrial relations, unions, contacts, etc.

The induction program

An induction does not have to complex or lengthy. Try to make it as interactive and interesting as
possible. It is also important to tell stories which provide an emotional connection to information.

 INTRODUCE THEM TO THEIR COLLEAGUES, MANAGERS AND SUPERVISORS

 Explain employment conditions and policies, including: work hours, break timing,
smoking areas, pay and leave entitlements.

 Explain their duties and have some work for them to do

 provide necessary equipment, uniforms, email addresses and computer access
details
 ask if they have any questions
 must use positive language and tell people what they can do rather than what they can’t do.
The trainers should consider involving senior management, so that the trainees get to see
the people behind the scenes of the company.

The Orientation – The orientation at Ocean Breeze Hotel should include:

 Take the new employees on a tour of our business premises, pointing out important areas:
Break room
Toilets
Fire evacuation
Their work area

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 Provide them with general information on your business, which may include :

Policies and procedures

Annual reports

Marketing material

Business plans

KPI’S

Phone lists

Fire and evacuation instructions

Phone lists

First aid on premises

Emergency exits plan

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