Ethics in Selling Shoes: Caselet # 1

Business Ethics Reflective paper Deepam Harode
MS20GL129
Caselet # 1
Ethics in Selling Shoes
1. What are the arguments for and against Lola’s actions?
For Against
She is obviously increasing the Due to actions, she was using to
sales and bringing more profit to make pitch, there is a possibility
the stores that she can use with different
customers at the same time, so
this can lead to false statement.
Trying to scale up the sales. Instead of respecting customer
choice she was forcing people to
purchase what they have.
There is a high number of customers There is a possibility that customer

spend, engaging employees, and the cost won’t come back because of dishonesty.
of running business is low. She said to the customer that that
company don’t make odd number shoe
pair if the customer go to other stores
there is a possibility that they could find
their desired pairs.
2. Do you think such practices are common in sales situations? What would you
think if you were a co-worker or a customer of Lola’s?
 Yes, this practice is very much common in commodity market.
 If I were a co-worker of Lola, I would do the same because I also want to earn
more money and get more customers.
 If I would be customer of Lola, then I would not be happy to go back again to
that store because there is a chance that if one person is doing this then there
are chances that her other co-workers might be doing it and
 It is manager’s or store’s responsibility to develop a code of ethics for
business doing like maintain the relationship with customer and not lying them
about their preferences.
MS20GL129
 Misinterpreting the product characteristics to customer’s is not the ethical way

of selling anything, Lola was doing it very happily and enjoying the amount
earned on that.
 Creating code of ethics can help the shoe store to manage this thing so that it
will not happen again in future and not any other employee start doing it.
3. To what extent do you think your incentive scheme has contributed to Lola’s
actions?
 Sell as much as you want action was the main reason behind the Lola’s action.
 Promote utilitarianism which focuses on the consequences of an action and
encourages the good action and good for everyone who is involved in the
process of doing business.
 Store manager promoted the egoism by giving the responsibility to the
employees, which can lead to destruction of good culture. Promoting
individualism in business is not got for business, it is good only in other
aspect.
 Yes, no one complained about her but taking actions as soon as possible is
required to maintain the decorum and spreading this among other employees.
4. How would you approach this situation as Lola’s manager?

 As soon as possible talk to Lola about this situation and make sure she does it
only till some extend but do not lie about the product specifications and do not
make comments like “This company does not make odd number of shoe pair”.
What if a company representative visit and gets to know that they are selling
the wrong pitch for their product which can lead to customer dissatisfaction
and can hamper the company’s image.
 Write a code of conduct for soliciting customers, communicating with the
customers, pricing, and selling methods.
 Take immediate action by reducing the commission price or make the limited
number of sales for period so that everyone gets a chance to earn equally.
MS20GL129
Caselet # 2
Medical Triage to Deal with Oxygen Shortage
1. Who are the key stakeholders (not more than top 8) of a medical triaging team in
the COVID situation? What are the pains and pleasures of EACH?
Stakeholders Pains Pleasures

Doctors Not easy to adopt the change More number of success
Safety issues and their diagnostic.
families. Get exact number of target
Uncertainty of getting infected patients
at any point. Less time required to
understand the critical situation
because of triaging.
Patients Had to rely on the system. Designated or critical patients
More waiting time. who needs the care will be
Had to pay more for facilities preferred first.
because of availability of beds. Assurance of safe environment
High chances of getting
infected while in the queue.
Nurse More work Lead time is low therefore
Had to be more critical. handling one patient for more
Had to be very objective in period is reduced.
their work.
Administrator More investment. More patients, more cash

Auditing the business so that comes in.
no one can harm the activity of More number of people were
doing business. immune to Covid-19 which
helped managing the bed
turnover time.
Technician New system comes with new More business.
responsibility and more
maintenance.
Synchronizing the IT system
with live movement of the
patients.
Suppliers Should be responsive to the Can achieve economies of
demand. scale.
Chances of missing out the Reaching more customers.
demand.
More investment in setting up
the business.
MS20GL129
2. Analyse the use of triage using each of the four Western modern ethical theories
and the conclusion based on each.
 Deontology: Theory of deontology states that in decision making process one
should follow rules and ethics. In simple words this theory means that person
will keep his or her duties ethically correct. When a person decides the reason
behind his or her logical and rational thinking is not mentioned in this theory
this is the only flaw this theory has.
Conclusion: this theory provides a consistency in decision, because the
decision will be based on his or her timings open set of norms. As a definition
of deontology is mentioned above talks about the decision-making process one
should follow rules and ethics which is made by them, and this theory also
indicates the individual decision in triage situation the corrective decision will
come from as per individuals perspective, rather than following the rules and
regulations this theory will decisions take decisions as per individuals
perspective.
 Utilitarianism: Theory talks on the best option that could yield the greater
benefit to most of the people. This theory also talks about the consequences
which needs to be taken into consideration for the actions. We can predict the
outcome by certain experience, but it would give the result on the predicted
outcomes is not certain this is one of the drawbacks this theory has.
Conclusion: The comparison between the materialistic basis such as expenses
for the hospital against the intangible gains like emotions is not ethical. The
comparison basis decision it's good for the trial situation to save as many lives
as possible.
 Rights: Rights are highly prioritised decisions which is given by the society
for the individuals and large population adheres to those rights. Rights must be
obeyed by every individual which are determined by the society and culture
which can be different for every individual, and this is the biggest
complication this theory has.
Conclusion: In triage situation there are chances of disobeying the decisions
and the norms which is set up by the society due to personal’s values, ethics,
and morals.
 Virtue: The decision taken by this theory is based on the individuals behaviour
that is by judging them on their current situation. The decision is precise and
cannot be change of this person.
Conclusion: In triage situation the virtue ethical theory person will try his or
her best to save a person’s life if it is critical.
MS20GL129
3. Which of the theories favours triage when considered from the perspective of an
old, diabetic, COVID patient with high lung infection whose chances of survival are
low (say 15%)?
 Deontology: This theory talks about the rules and ethics, so an ethical person
and which is also morally good, I will try to save that person by taking good
care, but as my duty is to save the person so I will focus more on the person
who has high survival rate.

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Business Ethics Reflective paper Deepam Harode

1. What are the arguments for and against Lola’s actions?

There is a high number of customers There is a possibility that customer

 Misinterpreting the product characteristics to customer’s is not the ethical way

4. How would you approach this situation as Lola’s manager?

Stakeholders Pains Pleasures

Administrator More investment. More patients, more cash

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