Equipment/01561097 - INC8754436 - Network / OCC Every User Lost Internet Connection (High Priority)
Equipment/01561097 - INC8754436 - Network / OCC Every User Lost Internet Connection (High Priority)
Equipment/01561097 - INC8754436 - Network / OCC Every User Lost Internet Connection (High Priority)
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Dear Team,
We are contacting you in regards to above incident number. Hayley Meaker [ [email protected] HM66704
] has contacted FJ-SGN-ServiceDesk to raise an issue with the application/system you support.
Please be informed, that the above incident's priority is 2
For more information, please see below:
• Best contact number: 07792265778 / 08450701427
• Description of the issue/fault: OCC every user lost internet connection
• Description of the issue/fault: OCC every user lost internet connection
• Screenshots & copy of downloaded error log / error message: n/a
• When was the service last time used successfully? 03.09.2021 02:44
• Business impact: All systems lost, users are not able to dispatch gas escapes, possible healthy risk
o Service affecting – all site is down for all users and all services (all circuits at a site are down) Y
o Tracert:
MIM: After further conversation with the end user, we know that nightshift team in Control Room have a workaround and are
using SIM cards in their laptops. The issue is that the office lost network and when dayshift employees will come, they won't be
able to work because their machines do not have SIM cards.
Could you please assist?
https://outlook.office.com/mail/[email protected]/AAMkADc2ODUyOTJkLThhOTUtNDU0OC04NDlhLWNhYWNhMzAyMTQ3NgAuAAAAAAA4KQKiEFmiS6a… 1/2
9/3/2021 Email - GTT NOC - Outlook
Thank you in advance.
With best regards,
Mikolaj Czechowicz
SGN IT Servicedesk
FUJITSU
E-mail: [email protected]
https://outlook.office.com/mail/[email protected]/AAMkADc2ODUyOTJkLThhOTUtNDU0OC04NDlhLWNhYWNhMzAyMTQ3NgAuAAAAAAA4KQKiEFmiS6a… 2/2