7cf5c73ac5 C45610e196

2020 Annual Report PT Bank Central Asia Tbk III
THEME CONTINUITY
2016
Expanding Capabilities
Capturing Opportunities
Ongoing improvements ensure the Bank to provide the best possible services to
customers; fulfill the evolving financial needs of the Bank’s customers and remain at
the cutting edge of technological developments. BCA remains committed to invest
in both transaction banking franchise and lending capabilities while supporting
development of the Bank’s subsidiaries.
The challenging environment faced by the Bank in 2016 served as a test of the
resilience of BCA’s business model. Throughout the year, BCA focused on exploring
and optimizing various business opportunities while remaining prudent at all times.
The Bank’s solid business model allowed BCA to deliver another year of sound
financial performance.
2017
Trust Through Quality
2017 provided both challenges and opportunities for the banking industry in
Indonesia, and BCA specifically. Throughout the year, BCA invested in infrastructure
and resources to strengthen its core transaction banking and lending business.
BCA continues to adapt, embracing technological advances and capturing business

opportunities, while maintaining a prudent approach to business. The Bank always
prioritizes the comfort of its customers by providing convenient, secure and reliable
services at all times.
With the loyal support of its customers, BCA successfully delivered a year of strong
financial performance and maintained its position as the bank of choice in Indonesia.
2018
Positioning for Growth
BCA’s transaction banking constantly innovates and adapts along with changes in
customer behavior and the high adoption of digital technology advancement.
We pay attention to the principle of prudence and continue to maintain a sufficient

capital and liquidity position for the development of a long-term loan portfolio.
Increasing data processing capability provides opportunities to generate a selection of

banking solutions across BCA customer segments.
Investment in information technology, networks and human resources will support

the Bank’s business continuity. BCA is optimistic that the Indonesian economy and
banking sector have good prospects and potential to continue growing in the coming
years.
IV 2020 Annual Report PT Bank Central Asia Tbk

2019
Navigating Change
BCA is evolving alongside the current changes in digital technology, customer

behavior and the business environment.
In response to these changes, BCA is undertaking various strategic initiatives to

maintain its excellence in delivering banking services; satisfying customer needs
through offering quality products and services is its foundation. The company
undertakes continuous product and service innovations by optimizing the
latest developments in technology keeping quality customer experiences at the
forefront of its actions. BCA fosters a culture of innovation, collaboration and
effective teamwork in every area of business in order to improve its readiness to
adapt to changing circumstances.
With all these actions, BCA is actively navigating change to create new
opportunities that can support the company’s growth in the future and provide
added value to its stakeholders.
2020
Beyond Uncertainties:
Managing the Next Normal
BCA found itself in a strong position to overcome
pandemic challenges due to our consistency in digital
banking strategy and extensive digital network, which
positioned the Bank well to capture opportunities as
customers moved faster to online banking and digital
solutions.
BCA believes that customer preference for digital

solutions will continue to increase. As such, BCA strives
to provide a transaction banking ecosystem that can
cater to the needs of customers transitioning to the
“new normal” and maintain high levels of trust in
doing so.
On the lending side, 2020 was a challenging year filled

with uncertaintes and pressures on business activities in
almost all sectors as a result of the COVID-19 pandemic. BCA
implemented credit restructuring policies guided by applicable
government regulations to support its customers, offering and
formulating suitable restructuring schemes according to their
needs.
2020 Annual Report PT Bank Central Asia Tbk 1

CONTENTS
97 Share Ownership Percentage of Commissioners
2 98
99
and Directors
Record of BCA Share and Other Securities Listing
BCA Group Structure and Subsidiaries Ownership
100 Information on Subsidiaries
Main Highlights 102 Capital Market Supporting Institution
103 Awards and Certifications
110 Branches
14 Financial Highlights
113 Information on Company’s Website
18 Stock and Bond Highlights
22 114
Management Report Management Discussion
and Analysis
24 Report of the Board of Directors
34 Board of Commissioner’s Supervisory Report 116 Business Review
116 Business Segment Performance Overview
118 Transaction Banking
42
124 Corporate Banking
128 Commercial and Small & Medium Businesses Banking
132 Individual Banking
138 Treasury and International Banking
Corporate Profile 140

140
Business Support
Risk Management
240 Human Capital Management
44 Company General Information
246 Network and Operation
45 Line of Business
250 Information Technology
48 Milestones
254 Economic and Banking Sector Review
50 Event Highlights 2020
257 Financial Performance Overview BCA in 2020
56 Corporate Culture (Vision, Mission & Core Values)
258 • Financial Position
58 Products and Services
258 - Assets
60 Organization Structure
264 - Liabilities
62 Board of Directors and Board of Commissioners
Profiles 267 - Equity
79 Board of Commissioners Committee Members and 268 • Profit or Loss Statements
Corporate Secretary Profile 269 - Net Interest Income and Net Interest Margin
92 Senior Officers 270 - Operating Income Other Than Interest
94 Number of Employees and Competence Development 271 - Operating Expenses
94 Number of Employees by Organization Level, 272 - Impairment on Financial Assets
Seniority, Age, Education Level and Status
272 - Profit Before Income Tax
95 Employee Competence Development
272 - Net Income
95 Training and/or Education for the Board of
272 - Statements of Comprehensive Income
Commissioners, Board of Directors, Committees,
Corporate Secretary, and Internal Audit Unit 273 • Cash Flow
96 Shareholder Composition 274 • Key Financial Ratios
96 BCA Ultimate Shareholder 275 • Risk Summary
96 Details of 20 Largest Shareholders 277 Review of the Subsidiaries’ Performance
97 Details of Shareholders with More than 5% Share 280 Other Material Information
Ownership 280 • Achievements In 2020
97 Public Shareholders with Less than 5% Share 280 • Marketing Aspect
Ownership
2 2020 Annual Report PT Bank Central Asia Tbk

281 • Debt Service Ability and Loan Receivables 385 Remuneration Policy
Collectibility 391 Board Of Commissioners Committees
281 • Capital Structure and Management Policy 413 Executive Committees of Board of Directors
281 - Capital Structure 437 Corporate Secretary
282 - Capital Management Policy
445 Internal Audit Division
282 - Basis for Determining Management Policy on
449 Public Accountant Firm (External Audit)
Capital Structure
451 Compliance Function
282 • Dividend Policy
454 Implementation of Risk Management
282 • Material Commitments for Capital Expenditure
463 Internal Control System
282 - Purpose of Material Commitments for Capital
Expenditures 466 Application of Anti-Fraud Strategy
282 - Source of Funds for Capital Expenditures 468 Whistleblowing System
283 - Currency and Foreign Exchange Risk Mitigation 471 Anti Gratification
Related To Capital Expenditures 472 Anti Corruption Policy
283 • Realization of Capital Expenditures 473 Affiliated Transactions & Conflict of Interests
283 • Information and Material Information after the 476 Legal Cases
Date of Financial Reporting
478 Significant Cases
283 • Management and/or Employee Stock Option Plan
(MSOP/ESOP) 478 Administrative Sanctions from Related Authorities
283 • Realization of Public Offering Funds 479 Information Access and Corporate Data
283 • Material Information Regarding Investment, 492 Code of Ethics
Expansion, Divestment and Acquisition 494 Corporate Culture
283 • Information on Material Transactions with Conflicts 494 Buy Back Shares And/Or Bonds
of Interest
495 Other Corporate Actions
283 • Disclosure of Transactions with Related Parties
498 Provision of Fund to Related Party and Large
284 • Group-Wide Funding, Commitments and Other Exposure
Facilities to Single Outside Debtors
499 Strategic Plan
284 • Impact of Changes in Laws and Regulations
499 Transparency of BCA Financial and Non-Financial
284 • Changes in Accounting Policies Conditions Undisclosed in other Reports
285 • Business Continuity 500 Provision of Funds for Social Activities
285 • Prime Lending Rate 500 Provision of Funds for Political Activities
286 • Prospects, Strategic Priorities & Projection for 2021 501 Implementation of Integrated Governance
286 - Prospects for the Economy and Banking Sector in 515 Fulfillment Index of Governance Recommendations
2021
286 - Strategic Priorities BCA & Projection 2021
522
288 Corporate Social
Corporate Governance Responsibility
522 Corporate Social Responsibility
296 Introduction
315 General Meeting of Shareholders
334
335
348
Information on Main Shareholders/Controllers
Board of Commissioners
Board of Directors
551
370 Meeting of Board of Commissioners, Board of
Directors and Joint Meetings Consolidated
380
382
Affiliated Relationship
Diversity in The Composition of the Boards of
Financial Statements
Commissioners and Directors

Beyond Uncertainties:
Managing the Next Normal
BCA found itself in a strong position to overcome
pandemic challenges due to our consistency in digital
banking strategy and extensive digital network, which
positioned the Bank well to capture opportunities as
customers moved faster to online banking and digital
solutions.
BCA believes that customer preference for digital

solutions will continue to increase. As such, BCA strives
to provide a transaction banking ecosystem that can
cater to the needs of customers transitioning to the
“new normal” and maintain high levels of trust in
doing so.
On the lending side, 2020 was a challenging year filled

with uncertainties and pressures on business activities in
almost all sectors as a result of the COVID-19 pandemic.
BCA implemented credit restructuring policies guided
by applicable government regulations to support
its customers, offering and formulating suitable
restructuring schemes according to their needs.
Income Before
Third Party Provision and
Funds Loans Tax (PPOP) Net Income
Rp
834.3 Rp
574.6 Rp
45.2 Rp
27.1
trillion trillion trillion trillion
YoY 19.4% YoY -2.1% YoY 10.6% YoY -5.0%

PROVIDING
CONVENIENCE & RELIABILITY
IN TRANSACTION
BagiBagi
application for an easier way to transfer digital
online investing on money at the same time to Sakuku
mutual funds and account through BCA mobile
banking virtual assistant bonds and insurance
accessible through a information
Debit Online
number of popular chat
Control feature
apps
for debit card
QR code-based peer-to-peer transactions via
transfer with BCA mobile BCA mobile
and ‘Sakuku’ e-wallet
Lifestyle
mobile apps for Easy access to
access to BCA airplane and train
internet banking tickets, hotels, and
and mobile banking game vouchers via
services BCA mobile
online merchant
payment feature
emphasizing speed of
transaction
Top Up Flazz
BCA mobile
convenience of top
up Flazz balance via
mobile phone
online savings account

opening through
BCA mobile
Online Account Opening Composition of Number of

Number of Accounts
in 2020 Transactions in Digital Channels
>24 >1.6 99.0 %

million accounts million accounts to total transaction
(contributed >48% of total
account growth)
SUSTAINABLE GROWTH IN
DIGITAL BANKING SERVICES
Number of Transactions Transaction Value
Mobile Banking Mobile Banking
YoY 64.3% YoY 28.9%
6.3 billion
Rp
2,693 trillion
Internet Banking Internet Banking
YoY 30.2% YoY 5.7%
3.3 billion
Rp
11,308 trillion
CAGR 3 years
TRANSACTION
44.1%
GROWTH
Mobile and Internet Banking
9,585
6,356
Number of Transaction (in million)

3,201
4,196
2017
2018
2019
2020

MAINTAINING
PERFORMANCE
IN THE MIDST OF UNCERTAINTY
Solid
CASA Growth Performance
BCA recorded a solid CASA growth supported
by robust transaction banking capabilities,
increases in transaction frequency and number of
customers. This achievements supported a positive
growth of net interest income. However, the
economic slowdown in the same period placed
pressure on loan growth. Despite the pandemic
and the ensuing challenges, BCA achieved a
satisfactory performance in 2020.
Current Account and Net Interest Margin (NIM)

Savings Accounts (CASA) Rp
77.0% (composition to third party funds) 5.7%

Rp
642.1 trillion Non Performing Loan (NPL) - gross
YoY 21.0%
Net Interest Income

1.8%
Rp
54.2 trillion Loan to Deposits Ratio (LDR)
YoY 7.3%
65.8%
Operating Income
Rp
75.2 trillion
Capital Adequacy Ratio (CAR)
YoY 4.9% 25.8%

Corporate Management Customer Service
Forbes The Economist Contact Center World (CCW)

- Forbes’ List of The World’s Best - Top Eight Banks – Performance - Contact Center World (CCW)
Bank 2020: #1 in Indonesia under Current CEO*, per Asia Pacific Award 2020 - 25
- Forbes’ List of Global 2000 October 2020 Gold Medals, 5 Silver Medals,
2020: #487 2 Bronze Medals and Dream
BrandZ Team Award
- Most Valuable Brands 2020 -
Top 100 Most Valuable Global
Brands 2020 *Out of top 50 banks by market capitalization,
Asiamoney CEO or equivalent
- Asiamoney Best Bank Awards
2020 - Best Domestic Bank
Digital Banking Service ESG Employees
Ministry of Finance of FIHRRST HR Asia (Magazine) & Business

Republic of Indonesia - A+ Rating of Public Company Media International
Ministry of Finance of Republic with Best Sustainability - HR Asia Award 2020 - Best
of Indonesia Award Report for 2019 Companies to Work for in
- Best Work Performance of SUN Asia 2020
Retail Distribution Partner in
2019
- Best Work Performance of
SBSN Retail Distribution
Partner in 2020 - Conventional
Bank Category
- IBBCA Predicate - Private Bank
Category
Sustainability
Performance Highlights
2020
Economic Performance
Tax payment Total sustainable

business
financing (KKUB)
Rp 6.4 trillion 127.0

Rp
trillion
16.8% YoY 1.5% YoY
KKUB to total Frequency

bank financing of internet &
mobile banking
transactions
22.1% 9.6 billion
0.8% YoY 50.8% YoY

MSCI FTSE4Good KEHATI
First Place in the list Ranked 2nd in the Top 10 BCA was included in the list of
of 10 MSCI Indonesia’s contituents of FTSE4Good SRI-KEHATI index companies
for the period December 2020
Main Constituents Asean as of December
- May 2021. This shows that
as LST/ESG Leaders – 2020 the company is committed to
December, 2020 managing the environmeal, social,
and governance (ESG) aspects.
The MSCI index takes into FTSE4Good Index is selected www.kehati.or.id and
account the exposures to ESG and sorted transparently and www.idx.co.id
performance against its peers in determined based on ESG
the Indonesian capital markets. criteria in the ASEAN Capital
BCA also received an A rating Market.
in the MSCI ESG ratings for the
period to December 2020.

Social and Community Performance
1 Female occupying 2 Female occupying 3 Female employees 4 Employees

Director positions Branch Heads out of total participating in
positions employess with Sustainable Finance
promotional Training
opportunities
16.7% 56.7% 64.1% 874

5 Bakti BCA Scholarship 6 Assisted Schools 7 Financial Education 8 Customer Engagement
Literacy Participants (CE) Index
20
Rp 5.5 billion
3.8% schools
17.6%
14,000 4.67 (scale 1-5)
727 34.9%
Students in 10 provinces
Branch Service
790
Quality (BSQ) Index
8.1%
teachers
90,000
9,938
people
students
14.3% people
4.87 (scale 1-5)
CSR fund including COVID-19 Operational costs for

assistance handling COVID-19
Rp 116.8 billion
Rp 47.6 billion

Environmental Performance
Solar panels installed in 2

buildings generating 16,654 kWh of electrical
energy in 2020 (2.6 times greater than in 2019)
66 building branches 2 offices with a

supporting the
waste management
green office concept systems
22.5% Reducing paper use

or approximately 18.1 tonnes
with the potential to reduce emissions 37.2 tonnes CO2 eq
14,700 mangroves
able to absorb 31.7 tonnes of CO2e/year
2,100 trees in the peat
restoration areas able to absorb
8.0 tonnes CO e/year 2
8,909 young
turtles Released
31
orangutan
Rehabilitated
in Kalimantan

Financial Highlights Management Report Corporate Profile Management Discussion and Analysis
FINANCIAL HIGHLIGHTS
Total Assets Loans - gross
(in trillion Rupiah) (in trillion Rupiah)
15.1%
17.0% 12.4% 9.1%
13.9% 7.3%
10.9% 9.9% 11.4% YoY Growth -2.1%
YoY Growth
1,075.6 586.9 574.6
538.1
919.0
824.8 467.5
750.3 415.9
676.7
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Third Party Funds Total Equity

25.8%
77.0% 77.0% 21.9% 23.1% 23.4% 23.8% CAR
76.3% 76.7% 75.9% CASA
834.3 to Third 184.7
Party Funds 174.1
699.0
151.8
629.8
581.1 131.4
530.1
112.7
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Operating Income Net Income

Attributable to Equity Holders of Parent Entity
(in trillion Rupiah)
12.3% 6.0% 10.6% 13.6%

4.9% 4.0% 3.9% 4.0% 4.0%
YoY Growth 3.3%
75.2 28.6 ROA
71.6 27.1
25.9
63.0 23.3
57.0
53.8 20.6
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Corporate Governance Corporate Social Responsibility Consolidated Financial Statements
Net Interest Margin (NIM) Return on Equity (ROE)
6.8% 20.5%
19.2% 18.8%
6.2% 6.1% 6.2% 18.0%
5.7%
16.5%
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Loan to Deposit Ratio (LDR) Liquidity Coverage Ratio (LCR)
81.6% 80.5% 391.3% 379.2%

78.2% 353.0%
77.1%
278.2%
276.3%
65.8%
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Non-Performing Loans (NPL-gross) Loan at Risk (LAR)*
1.8% 18.8%
1.5% 1.4%
1.3% 1.3%
3.8% 3.6% 3.7% 3.8%
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
* Sum of loans with collectibility of ‘Non Performing Loan’, ‘Special Mention’,
and ‘Restructured Loans’ of collectibility of ‘current’

Financial Highlights - continued

Key Financial Highlights in the last 5 years (Audited, Consolidated, as of or for the year ended December 31)
(in billion Rupiah) 2020 2019 2018 2017 2016
Financial Position
Total Aset 1,075,570 918,989 824,788 750,320 676,739
Total Earning Assets 1,005,423 818,694 734,401 672,235 604,049
Loans - gross 574,590 586,940 538,100 467,509 415,896
Loans - net 547,644 572,034 524,531 454,265 403,391
Securities - net 339,372 152,559 118,294 140,350 111,256
(including Securities Purchased Under Agreements to Resell)
Placements with Bank Indonesia and Other Banks 47,451 30,948 31,683 18,969 35,364
Total Liabilities1 890,856 744,846 673,035 618,918 564,024

Third Party Funds2 834,284 698,980 629,812 581,115 530,134
CASA (Current Account Saving Account) 642,146 530,552 483,004 443,666 408,205
Current Accounts 228,985 184,918 166,822 151,250 137,853
Savings Accounts 413,161 345,634 316,182 292,416 270,352
Time Deposits 192,138 168,428 146,808 137,449 121,929
Borrowings and Deposits from Other Banks 11,470 9,050 8,588 8,799 7,690
Debt Securities Issued3 591 1,348 240 610 2,332
Subordinated Bonds 500 500 500 - -
Total Equity 184,715 174,143 151,753 131,402 112,715
Comprehensive Income
Operating Income 75,165 71,623 63,034 56,982 53,779
Net Interest Income 54,161 50,477 45,291 41,827 40,079
Operating Income other than Interest 21,004 21,145 17,743 15,155 13,700
Operating Expenses (29,969) (30,742) (27,651) (25,190) (23,379)
Impairment Losses on Financial Assets (11,628) (4,591) (2,676) (2,633) (4,561)
Income Before Tax 33,568 36,289 32,707 29,159 25,839
Net Income 27,147 28,570 25,852 23,321 20,632
Other Comprehensive Income 3,889 2,568 910 755 6,772
Total Comprehensive Income 31,036 31,138 26,762 24,076 27,404
Net Income Attributable to:

Equity Holders of Parent Entity 27,131 28,565 25,855 23,310 20,606
Non-Controlling Interest 16 5 (3) 11 26
Comprehensive Income Attributable to:
Equity Holders of Parent Entity 31,018 31,132 26,766 24,064 27,378
Non-Controlling Interest 18 6 (4) 12 26
Earnings per Share (in Rupiah, full amount) 1,100 1,159 1,049 945 836
All figures in this annual report are in Indonesian formatting, unless otherwise stated.
1. Including temporary syirkah funds of IDR 5,318 billion in 2020, IDR 4,779 billion in 2019, IDR 4,596 billion in 2018, IDR 3,978 billion in 2017, and IDR 3,467 billion in 2016.
2. Third party funds do not include deposits from other banks.
3. Debt securities issued are bonds and medium-term notes issued by BCA Finance, a subsidiary of BCA engaged in the financing of four-wheeled vehicles.
4. Parent company only; financial ratios are presented in accordance with Financial Services Authority Circular Letter No.9/SEOJK.03/2020 dated 30 June 2020 concerning
Transparency and Publication of Conventional Commercial Bank Reports.
5. The CAR ratio takes into account credit risk, operational risk and market risk in accordance with Bank Indonesia Circular Letter No.11/3/DPNP dated 27 January 2009 later replaced
by Financial Services Authority Circular Letter No.06/SEOJK.03/ 2020 concerning Calculation of Risk Weighted Assets (RWA) for Operational Risk Using the Basic Indicator Approach
(PID) and is calculated in accordance with Financial Services Authority Regulation No. 11 /POJK.03/2016 dated 2 February 2016 concerning Minimum Capital Requirement for
Commercial Banks.
6. Calculated from total non-performing loans (substandard, doubtful, loss) divided by total loans.
7. Sum of loans with a collectability of “Non-Performing Loans”, “Special Mention” and restructured loans with a collectability of “Current”.

2020 2019 2018 2017 2016
Financial Ratios 4
Capital
Capital Adequacy Ratio (CAR)5 25.8% 23.8% 23.4% 23.1% 21.9%
CAR Tier 1 24.8% 22.8% 22.4% 22.1% 21.0%
CAR Tier 2 1.0% 1.0% 1.0% 1.0% 0.9%
Fixed Assets to Capital 18.8% 18.5% 19.4% 19.8% 22.4%
Assets Quality
Non Performing Earning Assets and Non Earning Assets to
0.9% 0.9% 0.9% 0.9% 0.8%
Total Earning Assets and Non Earning Assets
Non Performing Earning Assets to Total Earning Assets 0.8% 1.0% 1.1% 1.1% 1.1%
Allowance Provision on Earning Assets to Total Earning Assets 2.8% 1.9% 1.9% 2.1% 2.3%
Non-Performing Loans - NPL - gross6 1.8% 1.3% 1.4% 1.5% 1.3%
Non-Performing Loans - NPL - net 0.7% 0.5% 0.4% 0.4% 0.3%
Loan at Risk (LAR)7 18.8% 3.8% 3.7% 3.6% 3.8%
Rentability
Return on Assets (ROA)8 3.3% 4.0% 4.0% 3.9% 4.0%
Return on Equity (ROE)9 16.5% 18.0% 18.8% 19.2% 20.5%
Net Interest Margin (NIM)10 5.7% 6.2% 6.1% 6.2% 6.8%
Cost to Income Ratio - CIR11 44.3% 43.3% n.a n.a n.a
Cost to Income Ratio - CIR12 37.4% 41.3% n.a n.a n.a
Operating Expenses to Operating Income (BOPO) 63.5% 59.1% 58.2% 58.6% 60.4%
Liquidity
Loan to Deposit Ratio (LDR)13 65.8% 80.5% 81.6% 78.2% 77.1%
Macroprudential Intermediation Ratio (MIR) (consolidated)14 68.6% 83.3% 83.9% n.a n.a
Net Stable Funding Ratio - NSFR (consolidated)15 171.8% 157.4% 152.9% n.a n.a
Current Accounts & Savings Accounts (CASA) Ratio 77.0% 75.9% 76.7% 76.3% 77.0%
Liabilities to Equity Ratio 482.3% 438.5% 454.2% 479.3% 507.5%
Liabilities to Assets Ratio 82.8% 81.4% 82.0% 82.7% 83.5%
Liquidity Coverage Ratio16 379.2% 276.3% 278.2% 353.0% 391.3%
Compliance
Percentage of Violation of Legal Lending Limit
a. Related Parties 0.0% 0.0% 0.0% 0.0% 0.0%
b. Non Related Parties 0.0% 0.0% 0.0% 0.0% 0.0%
Percentage Lending in Excess of Legal Lending Limit
a. Related Parties 0.0% 0.0% 0.0% 0.0% 0.0%
b. Non Related Parties 0.0% 0.0% 0.0% 0.0% 0.0%
Minimum Reserve Requirement
a. Primary Reserve Requirement - Rupiah 3.2% 6.1% 6.6% 7.0% 7.3%
b. Primary Reserve Requirement - Rupiah 2.0% 8.5% 8.4% 8.5% 8.5%
Net Open Position (NOP) 0.4% 0.9% 0.5% 0.5% 0.2%
Other Key Indicators

Number of Accounts (in thousands) 24,487 21,743 19,040 17,048 15,583
Number of Branches17 1,248 1,256 1,249 1,235 1,211
Number of ATMs 17,623 17,928 17,778 17,658 17,207
Number of ATM Cards (in thousands) 22,533 20,069 17,594 15,767 14,402
Number of Credit Cards (in thousands) 4,186 4,029 3,609 3,296 2,983
8. Calculated from profit (loss) before tax divided by average of total assets.
9. Calculated from profit (loss) after tax divided by average Tier 1 capital.
10. Calculated from net interest income (expense) divided by average earning assets.
11. Presented with the calculation of profits from trade and foreign exchange transactions as operating income ; and losses from trade and foreign exchange transactions as
operating expenses, in accordance with SE OJK No.9/SEOJK.03/2020.
12. Presented with the calculation of profit and loss from trade and foreign exchange transactions on a net basis as operating income, in accordance with accounting standard.
13. Calculated from total third party credit divided by third party funds.
14. Macroprudential Intermediation Ratio (MIR) as stipulated by BI Regulation No.20/4/PBI/2018.
15. Net Stable Funding Ratio (NSFR) as stipulated by OJK Regulation No.50/POJK/2017.
16. Calculated from the total High Quality Liquid Asset (HQLA) divided by the total net cash outflows in accordance with Financial Services Authority Regulation No.42/POJK.03/2015
concerning Liquidity Coverage Ratio for Commercial Banks.
17. Including cash offices.

STOCK AND BOND HIGHLIGHTS
BCA Share Performance in 2016 – 2020

35,000 280,000
Volume
Share Price
30,000 240,000
Share Price (in Rupiah)
Volume (in thousands)

25,000 200,000
20,000 160,000
15,000 120,000
10,000 80,000
5,000 40,000
0 0
Jan-16 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20
Source: Bloomberg
2020 2019 2018 2017 2016

Highest Price (in Rupiah) 35,300 34,000 26,975 22,750 16,200
Lowest Price (in Rupiah) 21,625 25,575 20,600 14,950 12,625
Closing Price (in Rupiah) 33,850 33,425 26,000 21,900 15,500
Market Capitalization (in billion Rupiah) 834,572 824,094 641,030 539,945 382,153
Earnings per Share (in Rupiah) 1,100 1,159 1,049 945 836
Book Value per Share (in Rupiah) 7,487 7,059 6,151 5,326 4,560
P/E (x) 30.8 28.8 24.8 23.2 18.5
P/BV (x) 4.5 4.7 4.2 4.1 3.4
Source: Bloomberg
BCA Share Price, Volume & Market Capitalization

in 2016 – 2020
Price
Transaction Market
Year Quarter Highest Lowest Closing Volume Capitalization
(in Rupiah) (in Rupiah) (in Rupiah) (in thousand) (in billion Rupiah)
I 35,300 21,625 27,625 1,487,599 681,095

II 30,500 23,400 28,475 1,428,060 702,051
2020
III 33,000 26,950 27,100 1,084,811 668,151
IV 35,000 27,200 33,850 1,199,845 834,572
I 28,750 25,575 27,750 904,895 684,177
II 30,950 25,700 29,975 806,069 739,034
2019
III 31,450 28,825 30,350 765,867 748,280
IV 34,000 29,750 33,425 764,201 824,094
I 24,700 21,325 23,300 1,002,328 574,462
II 23,650 20,825 21,475 876,115 529,466
2018
III 25,475 20,600 24,150 919,397 595,418
IV 26,975 22,175 26,000 1,016,290 641,030
I 17,000 14,950 16,550 919,042 408,040
II 18,550 16,575 18,150 1,360,255 447,488
2017
III 20,375 18,075 20,300 824,300 500,497
IV 22,750 20,050 21,900 968,402 539,945
I 13,925 12,750 13,300 1,179,220 327,912
II 13,450 12,625 13,325 992,972 328,528
2016
III 16,000 13,200 15,700 1,410,037 387,084
IV 16,200 13,950 15,500 1,158,886 382,153
Source: Bloomberg

BCA Capital Structure in 2016 – 2020

2020 2019 2018 2017 2016
Authorized Capital
Number of Shares 88,000,000,000 88,000,000,000 88,000,000,000 88,000,000,000 88,000,000,000
Total par Value (in Rupiah) 5,500,000,000,000 5,500,000,000,000 5,500,000,000,000 5,500,000,000,000 5,500,000,000,000
Unissued
Number of Shares 63,344,990,000 63,344,990,000 63,344,990,000 63,344,990,000 63,344,990,000
Issued and Fully Paid Up Capital
Number of Shares 24,655,010,000 24,655,010,000 24,655,010,000 24,655,010,000 24,655,010,000
Outstanding Shares
Number of Shares 24,655,010,000 24,655,010,000 24,655,010,000 24,655,010,000 24,655,010,000
BCA Cash Dividends in 2016 – 2020

2020 2019 2018 2017 2016
Earnings per Share (in Rupiah) 1,100 1,159 1,049 945 836
Cash Dividends per Share (in Rupiah) n.a 555.0 340.0 255.0 200.0
Cash Dividends Amount (in Rupiah) n.a 13,683,530,550,000 8,382,703,400,000 6,287,027,550,000 4,931,002,000,000
Interim Dividend (in Rupiah) 98 100.0 85.0 80.0 70.0
Cum Dividend for Trading in:
Regular and Negotiated Market 7 Dec 2020 5 Dec 2019 30 Nov 2018 28 Nov 2017 30 Nov 2016
Cash Market 10 Dec 2020 9 Dec 2019 4 Dec 2018 4 Dec 2017 5 Dec 2016
Final Dividend (in Rupiah) n.a 455.0 255.0 175.0 130.0
Cum Dividend for Trading in:
Regular and Negotiated Market n.a 20 Apr 2020 23 Apr 2019 12 Apr 2018 13 Apr 2017
Cash Market n.a 22 Apr 2020 25 Apr 2019 17 Apr 2018 20 Apr 2017
Dividend Payout Ratio n.a 47.9% 32.4% 27.0% 23.9%

BCA Dividends History*
Amount Recording Payment

Description Declared Cum-Dividend
per Share Date Date
2020 Interim Rp98.0 1 Dec 2020 Regular and
Negotiation Market 7 Dec 2020 10 Dec 2020 22 Dec 2020
Cash Market 10 Dec 2020
2019 Final Rp455.0 14 Apr 2020 Regular and
Negotiation Market 20 Apr 2020 22 Apr 2020 11 May 2020
Cash Market 22 Apr 2020
2019 Interim Rp100.0 29 Nov 2019 Regular and
Negotiation Market 23 Apr 2019 25 Apr 2019 30 Apr 2019
Negotiation Market 30 Nov 2018 4 Dec 2018 21 Dec 2018
Negotiation Market 12 Nov 2015 17 Nov 2015 9 Dec 2015
Cash Market 17 Nov 2015
Negotiation Market 16 Apr 2015 21 Apr 2015 13 May 2015
Negotiation Market 29 Apr 2014 5 May 2014 20 May 2014
Cash Market 5 May 2014
2012 Final Rp71.0 8 May 2013 Regular and
Negotiation Market 28 May 2013 31 May 2013 17 Jun 2013
Cash Market 31 May 2013
Negotiation Market 8 Jun 2012 13 Jun 2012 27 Jun 2012
Cash Market 13 Jun 2012
Negotiation Market 31 May 2010 3 Jun 2010 17 Jun 2010
2009 Interim Rp40.0 26 Oct 2009 Regular and

Amount Recording Payment

Description Declared Cum-Dividend
per Share Date Date
2008 Interim Rp35.0 22 Dec 2008 Regular and
Negotiation Market 15 Jan 2009 20 Jan 2009 30 Jan 2009
Cash Market 20 Jan 2009
Negotiation Market 12 Jun 2008 17 Jun 2008 1 Jul 2008
2006 Interim Rp55.0 21 Sep 2006 Regular and
Negotiation Market 10 Oct 2006 13 Oct 2006 3 Nov 2006
Cash Market 13 Oct 2006
2005 Interim Rp50.0 15 Sep 2005 Regular and
Negotiation Market 6 Oct 2005 11 Oct 2005 25 Oct 2005
Cash Market 11 Oct 2005
2004 Final Rp80.0 28 Jun 2005 Regular and
Negotiation Market 19 Jul 2005 22 Jul 2005 5 Aug 2005
Cash Market 22 Jul 2005
2003 Final Rp112.5 8 Jun 2004 Regular and
Negotiation Market 30 Jun 2004 6 Jul 2004 20 Jul 2004
Cash Market 6 Jul 2004
2002 Final Rp225.0 7 Nov 2003 Regular and
2001 Final Rp140.0 10 Oct 2002 Regular and
Negotiation Market 29 Oct 2002 1 Nov 2002 15 Nov 2002
*
BCA conducted a 2 for 1 stock split, one share was split into two shares, effective on May 15, 2001, June 8, 2004 and January 31, 2008
Bonds Highlights
Nominal
Recording Maturity Interest Peringkat
Instrument Currency Value of the Tenor Trustee Underwriter
Date Date Rate (2019)
Bond
Bank Central Asia Continuous Subordinated Bonds I Phase I 2018
- Seri A 6 July 2018 Rupiah Rp435 billion 7 years 5 July 2025 7.75% p.a idAA PT Bank PT BCA
(Pefindo) Rakyat Sekuritas
Indonesia
(Persero) Tbk
- Seri B 6 July 2018 Rupiah Rp65 billion 12 years 5 July 2030 8.00% p.a idAA PT Bank PT BCA
(Pefindo) Rakyat Sekuritas
Indonesia
(Persero) Tbk
Consolidated basis, the Bank possesses obligations in the form of bonds issued by the subsidiary BCA Finance, which per
31 December 2020 was recorded at Rp590.8 billion. Information on bonds issued by BCA Finance can be found in the audited
Consolidated Financial Statements on pages 656-657.

MANAGEMENT
REPORT


BOARD OF DIRECTORS’ REPORT
Jahja Setiaatmadja
President Director

Respected shareholders and stakeholders,
Despite the challenges, 2020 was a year filled with challenges Economy and Banking in
we took the opportunity for the banking industry. The COVID-19 Indonesia
to transform and pandemic brought a decline in business 2020 presented a number of challenges,
and economic activities, as well as an both foreseeable and unforeseeable.
strengthen BCA’s
increase in banking sector credit risk A US - China trade tension triggered
business capabilities.
from higher restructured loans. significant impact on China’s economy
Owing to the support and spilled over to the Asian region
of our customers, In the midst of these unfavourable times, marked by slower trades and volatile
regulators and all BCA continued to provide banking commodities prices. Post US election
parties, the Bank services and to uphold our commitment in November 2020, major players in
and its subsidiaries to always be by our customers’ side various industries wait and see the
and support the national economic upcoming policies and what implications
have navigated this
recovery process. We proactively provide the outcome would have for trade
difficult time and
support to our debtors by offering and capital flows in the region. In the
delivered a satisfactory loan restructuring schemes tailored to meantime, the global Coronavirus
performance. different needs. pandemic and the dramatic challenges
it presented to both businesses and
Continuous investment in our digital individuals were not predicted and had
service platform, complimented by drastic effects on economies all around
strong corporate branding, has delivered the world, not least of all in Indonesia.
an encouraging outcome during the
transition toward the new normal. This The COVID-19 pandemic had an
is reflected in a significant increase in extraordinary impact on Indonesia’s
the number of customers, and strong economy, especially in the second
growth in transaction volumes and quarter of 2020. The government’s policy
third-party funds. to restrict social mobility in an attempt
to prevent the spread of COVID-19
Despite the challenges, we took the caused a significant decline in economic
opportunity to transform and strengthen activity and domestic purchasing power.
BCA’s business capabilities. Owing to the In the second quarter of 2020, inflation
support of our customers, regulators and was at a low point, and for the first
all parties, the Bank and its subsidiaries time in the last two decades Indonesia
have navigated this difficult time and recorded GDP contraction by 5.3%.
delivered a satisfactory performance. From July 2020, public mobility began to
In general, BCA achieved its business recover as the social restriction policies
targets, which were adjusted mid-year in various regions were eased, driving a
to reflect the unprecedented conditions subsequent improvement in economic
on the ground. activities towards the end of the year.

Bank Indonesia (BI) released a series of macro prudential sector loans decreased by 2.4% by the end of the year, far
policies throughout the year in response to the economy below the growth of 6.1% in 2019 in line with the economic
impacts of the pandemic in an attempt to maintain the macro slowdown, and banks being more cautious in their lending
stability of the nation. Fortunately, Indonesia’s trade surplus amidst increased credit risk. During 2020, the rate of loan
and benign inflation helped counter foreign exchange restructuring experienced a significant increase, reaching
volatility to some extent. Accordingly BI cut the 7-Day Rp971.0 trillion. While, the banking sector’s NPL was higher
Reverse Repo interest rate by 125 bps to 3.75% to stimulate than the level in 2019, it was contained at 3.1%, supported
domestic economy, and at the same time BI played an active by OJK policy that classified COVID-19’s restructured loan as
role in safeguarding market volatility through measured Current.
interventions in the spot and forward foreign exchange
markets. To ensure liquidity, BI lowered the minimum reserve In recent years, the banking industry both globally and
requirement (GWM) ratio by 250 bps to 3.0% for IDR and 400 locally has increasingly embraced digitalization, and 2020
bps to 4.0% for foreign exchange, and rolled out Quantative was a testing ground for these developments. As the
Eeasing via government bond purchase. pandemic spread around the world, more and more people
were forced to stay at home and drastically change their
The Financial Services Authority (OJK) temporarily relaxed social and commercial behaviors, as well as their banking
restructuring regulations for debtors experiencing financial behaviors. Banks that had already established strong digital
difficulties as a result of the pandemic. In parallel, a fiscal ecosystems found themselves better positioned to support
stimulus in the form of a National Economic Recovery fund to their customers’ needs for banking solutions digitally.
the amount of Rp695.2 trillion drove economic improvement
in both areas of demand and supply such as through Strategic Steps and Performance
social support or subsidy and tax incentives respectively. The challenges and pressures presented in 2020 were
The distribution of Economic Recovery Funds through the perhaps unprecedented for economic actors including BCA.
banking sector also supported MSMEs (Micro Small-Medium The spread of the COVID-19 pandemic, the ensuing large-
Enterprise) affected by the pandemic. While the Economic scale restrictions and decreased community activity put
Recovery Fund was favorable for the country’s economy, it the business environment through remarkable difficulty,
brought an impact on lower outstanding loans in the banking including the banking industry.
sector due to loan repayment. In addition, relaxation of
other regulations related to Basel III regulations, educational The Board of Directors prudently considers sound risk
fund obligations, and mark-to-market obligations for management and good corporate governance when taking
securities owned by banks. These proactive responses from decisions, applying initiatives and implementing strategic
policy makers contributed to the resilience of the Indonesian steps. Consistently strong stakeholder confidence, as
economy amid the challenges of the pandemic, making the acknowledged by the appreciation received from regulators,
beginnings of a recovery path possible before the end of the investors and leading independent agencies, is testament to
year. the value of this caution.
The effective and prudent policies from the regulators Throughout 2020 in the face of unstable circumstances, the
supported the national banking system as reflected in the solid Bank performed satisfactorily. Pre provisioning operating
liquidity (LDR) and bank capital (CAR) conditions, recorded profit remained in positive growth, up 10.6% YoY to Rp45.2
at 82.2% and 23.8%, respectively. The banking sector third trillion, supported by stronger operating income. BCA
party funds grew significantly by 11.1% YoY, higher than the allocated higher loan provisioning expenses to anticipate
growth in 2019. Liquidity was further improved due to the the worsening credit quality. BCA continued to maintain
decline in credit demand, as many banking customers chose adequate capital and liquidity amid the risk of deteriorating
to wait and see how the pandemic and economy would asset quality, especially the loan portfolio. Prudent and
react in the mid to long term. Meanwhile, the banking disciplined risk management has always been one of the

Bank’s main principles in mitigating the potential for greater In the ongoing development of the Bank’s electronic
credit risk, and this proved particularly valuable during the channels and digital products and services, BCA recognises
extended pressures of the pandemic. the significant value to be found in the work of e-commerce
and fintech companies, who’s innovation and futurist visions
BCA implemented a number of internal policies and offer great opportunities for the banking industry. BCA
working procedures to mitigate risks and accommodate continued to strengthen its collaboration with the fintech
the employees’ health & safety needs, such as work-from- and e-commerce industries, using Application Programming
home, video conferencing and split office protocols, as well Interface (API) technology to allow for seamless integration
as making use of various technological solutions to maintain with these new tech platforms. BCA has connected with
external and internal communications. Faced with this rapid many leading e-commerce and fintech companies through
and substantial changes to the work environment, BCA this initiative.
employees demonstrated a positive work ethic, maintaining
performance and delivering results despite the interruptions. Underlying all of these initiatives and developments is the
Bank’s robust information technology infrastructure and a
At the same time, BCA believes that there is always reliable security system. In recent years, BCA has invested
opportunity in challenging situation. The Bank continued significantly in improvements to IT security as well as
to develop initiatives, especially in the area of digital in machine learning, big data and artificial intelligence
transaction channels which proved to be increasingly in technology, all of which enhance the digital capabilities of
demand by customers, who sought to avoid physical contact the Bank and ultimately enrich the user experience.
wherever possible.
Beside pursuing digital capabilities, the Bank continues to
Expanding Digital Solutions to Strengthen recognise the importance of the physical branches to offer
Transaction Banking important services for customers with particular requirements
The success of the BCA transaction banking franchise is built or those who simply prefer in-person banking transactions.
upon the pillars of an integrated, multi-channel network, To this end, in 2020, BCA selectively expanded its branch
which ensures that customers have maximum access to network to complement its digital banking network with a
solutions for all their banking needs wherever they are and focus on smaller branch format and nonpermanent counters
at any time. This high accessibility proved especially valuable equipped with digital equipment ‘BCA Express’.
during the pandemic, when more and more customers turned
to digital platforms to facilitate their banking transactions Transaction banking remained the core of the Bank’s
safely. business, with a total of 11.6 billion transactions in 2020,
grew by 34.8% from the previous year. This continued
Developments in the digital space of transaction banking strength in transaction banking, 2020 saw a healthy CASA
included the expansion of online services, including the growth of 21.0% or 77.0% of all third party funds. Success
option to open new accounts without visiting the branch, in this area cannot be separated from customer trust and
an essential service for those customers who took the the Bank’s continued development of various low-touch
health-first decision to avoid banking in person during the banking solutions, such as cardless ATM transactions and
pandemic. Another notable development was the launch non-contact payment options using QR codes among others,
of new feature of ‘Lifestyle’ in BCA mobile, which allows as well as corporate transaction solutions in the areas of cash
customers to buy game vouchers and hotel, train & airplane’s management and corporate payrolls.
ticket. The enhancement of the Banks flagship electronic
services, BCA mobile and Klik BCA continued, facilitating 9.6
billion transactions, a 50.8% growth since 2019, accounting
for 82.9% of all customer transactions in 2020.

BOARD OF DIRECTORS
left to right:
Rudy Susanto Erwan Yuris Ang Henry Koenaifi Subur Tan Armand Wahyudi Hartono Jahja Setiaatmadja
Director Director Director Director Deputy President Director President Director

Suwignyo Budiman Lianawaty Suwono Vera Eve Lim Santoso Gregory Hendra Lembong Haryanto T. Budiman
Deputy President Director Director Director Director Director Director

BCA continued to promote the development of digital BCA Expo specifically for the consumer credit segment,
capabilities in every line of business, including in the lending complementing credit products with transaction banking
side and the internal business process. To this end, the Bank solutions for corporate customers, increasing the focus on
develops visual analytics tools for credit monitoring and the commercial & SME in providing targeted service through the
use of machine learning, big data technology, and data- Service Model Implementation (SMILE) project, a new service
based analysis in order to explore new business potentials. model whereby dedicated staff are assigned to specific
customer segments, and improving the credit processing
Maintaining Credit Quality infrastructure in each segment.
The pandemic led to deteriorating credit quality and slowed
down lending. BCA appreciates and supports the steps taken Synergy with BCA Subsidiaries
by the Government, BI and OJK to mitigate the impact of the BCA continues to seek ways to add value for the customers
pandemic on conditions in the real sector and the banking through the provision of a wide variety of financial products
sector. and services. To this end, BCA has enhanced its business
through a number of subsidiaries in the fields of vehicle
In line with this situation, BCA implemented credit financing, remittance, banking, securities, general & life
restructuring policies that were guided by applicable insurance, and venture capital.
government regulations. During the second and third
quarters of 2020, BCA prioritised applications for credit In addition to synergy in business and marketing
restructuring to accommodate the significant increase. BCA collaboration, BCA provides capital support to its subsidiaries
strives to support its debtors in their business development in accordance with business development and joins forces to
by actively holding discussions with debtors and formulating build capacity & capabilities related to service networks and
restructuring schemes according to the needs and business information technology, especially for subsidiaries that are in
conditions of the debtors. the early stages of business development.
In 2020, total restructured loans at BCA reached Rp97.5 In 2020, BCA completed acquisition of Rabobank Indonesia,
trillion, 16.9% of total loans. This is still lower than the 30% renaming to Bank Interim Indonesia afterwards, subsequently
estimated in early 2020. The number of customers applying merged with BCA Syariah. This corporate action is designed
for credit restructuring reached 100 thousand by the end of to support the Syariah line of business and enhance BCA
the year. The Bank’s NPL ratio stood at 1.8%, higher than Syariah’s liquidity and capital position. Meanwhile, the
2019 but within tolerable limits due to disciplined risk new subsidiary, BCA Digital is in the process of developing
management and the implementation of OJK policy that its digital products & services and will begin operations in
classified COVID-19’s restructured loan as Current. BCA takes 2021. The subsidiaries performances are elaborated in the
a cautious approach and to that end has established an Subsidiary Performance Overview’s section of this report on
adequate loan loss reserve to anticipate for potential loan pages 277-279.
quality downgrade.
Implementing Good Corporate Governance
While maintaining prudent measures, BCA explored some Good Corporate Governance (GCG) is essential to
opportunities and booked a positive growth in business loan maintaining trust and adding value for stakeholders. The
facilities increased by 5.0% YoY in 2020. However, stagnant Board of Directors and the Board of Commissioners along
business activities have led to lower loan utilization rate with all members of management and staff are committed to
which caused a decline in BCA’s loan balance by 2.1% YoY to ensuring that the principles of transparency, accountability,
Rp574.6 trillion. In an effort to support credit disbursement, responsibility, fairness and independence are at the heart of
BCA has developed various initiatives, such as a virtual the Bank’s operations.

In implementing GCG, BCA refers to the Financial Services In the health field, in 2020, BCA donated to 81 public health
Authority, Bank Indonesia, the ASEAN Corporate Governance centres (puskesmas) in East Java and provided face masks for
Scorecard and developments in best practices throughout three provinces—West Java, Central Java and East Java. BCA
the banking industry. The Bank continues to engage in active also encourages employees to participate in blood donor
communication with its customers, the regulators and the events. In 2020, 443 blood bags were donated over two days.
capital market community, and promotes transparency to its
stakeholders. Sustainable Finance
Also important to BCA is developing its business lines
In 2020, the Board of Directors held 57 Board of Directors and franchises sustainably, which the Bank is committed
Meetings and 14 joint meetings with the Board of to achieving through the implementation of various
Commissioners. BCA consistently conducts self-assessment of programmes under its Financial Sustainability Action Plan.
its implementation of governance, and in second half of 2020 This action plan acts as a guide to realising the Bank’s
achieved a “Very Good” rating, which indicates adequate Sustainable Finance vision, “to be the bank of choice and an
implementation of GCG principles. essential pillar of the Indonesian economy in line with the
sustainable development of Indonesia.”
Corporate Social Responsibility
BCA takes seriously its Corporate Social Responsibility (CSR) The BCA Financial Sustainability Action Plan focuses on three
and continuously engages in activities to improve the lives main areas, namely the provision of sustainable financing
of the Indonesian people, with a focus on community solutions for micro small-medium enterprise (MSME)
empowerment, cultural development, education and health. customers, the improvement of competencies related to
sustainable finance amongst the BCA workforce, and the
The Bank works with local communities to create business integration of environmental, social governance with the
opportunities and local employment for twelve tourist Bank’s day-to-day operations.
villages across Indonesia. BCA provided assistance to all
related communities and tourist attractions, including tourist In 2020, BCA implemented a variety of initiatives to
car facilities, and during the pandemic BCA also provided support sustainable banking, such as webinars. In addition,
hand washing facilities, thermo guns, masks and face shields. preparation for Sustainable Finance e-learning has been
completed, and in 2021 it is planned as mandatory e-learning
BCA also conducts education programmes, offering various for BCA employees.
scholarships and internships. In 2020 there were 396
participants in the Bank’s Accounting Education Programme, BCA sustainable financing was recorded at Rp127.0 trillion
172 participants in the IT Education Programme, and 1,920 by year end 2020, comprising 60.8% for Sustainably Financed
participants in the teller and CSO internships managed MSMEs and 39.2% for Sustainably Financed non-MSMEs. This
directly by BCA through the BCA Learning Centre. We represented a 22.1% of total loans the end of 2020, with
also offered education facilities aid, scholarship in banking disbursements in a variety of sustainable sectors, including
education, financial literacy support, and support 20 schools Renewable energy, Energy Efficiency, and Eco-Friendly
in Lampung, Banten and Yogyakarta provinces. Transportation.
BCA values Indonesian and regional cultures, and to this end, To support the Bank’s own contribution to energy savings,
the Bank continued its collaboration with various institutions BCA installed solar panels at Wisma Asia II and main branch
to raise cultural awareness amongst Indonesia’s youth, (KCU) Gading Serpong building. Other manifestations of the
holding a number of events, such as Wayang Day and the ‘green office’ concept include office blackouts during lunch
Wayang Seminar. breaks, the installation of LED lights with an integrated smart

lighting system using motion sensors at BCA Landmark Pluit Performance of the Committees under the
building. BCA also monitors efficient use of clean water in Board of Directors
office buildings. KCU Bintaro and Wisma BCA Pondok Indah There are several committees that support the the Board
are equipped with water recycling systems, which allows non of Directors in their management of BCA. We wish to
drinkable water to be used for watering plants and others. express our gratitude to these executive committees, who’s
commitment and hard work throughout 2020 was invaluable
BCA operates a Cash Processing Center (CPC) with an to the Bank’s success. The committee conducted meetings
integrated system for managing and ensuring the availability regularly to discuss business programs and internal dynamics
of cash, both at ATM machines and in branch offices. This as well as the Bank’s response to macroeconomic conditions
supports convenience for customers in completing cash and regulations.
transactions. The CPC is supported by various technologies,
such as smart conveyor and Robotic Automation Processing Changes to the Board of Directors
(RPA). Beside creating efficient and accurate operation, these In 2020, the annual general meeting of shareholders
sophisticated technologies also promote safety working appointed Mr. Haryanto Tiara Budiman as Director in charge
environment . of compliance, replacing Mrs. Inawaty Handojo who has
completed her service. The Bank would like to express the
In 2020, BCA received several awards, including the following: highest appreciation and gratitude to Mrs. Inawaty Handojo
• An A+ rating from the Foundation for International for the services she has provided during her tenure as
Human Rights Reporting Standards (FIHRRST), which Director.
means the conformity of the contents of the 2019 BCA
Sustainability Report with POJK No.51/POJK.03/2017 is Furthermore, in the same meeting, BCA appointed Mr. Gregory
more than 90%. Hendra Lembong as Director, whose main responsibilities
• 5 (five) awards in the 2020 ESG Award, according to will be in the area of information technology. With these
the magazine Investors and Bumi Global Karbon, in changes, BCA continues to oversee gradual management
the following categories: The LQ45 - ESG issuer’s rating; succession to ensure the Bank’s business sustainability.
The Best Social Disclosure Ranking for The best Banking
Sector Issuers; The Best ESG Disclosure Ranking for The Analysis of Business Prospects and Strategy
Best Book IV Category; The Best Bank Environment in 2021
Openness Ranking for The Best Book IV Category; and Indonesia’s economic prospects in 2021 are expected to
The Best Social Bank Openness Ranking Category Best IV still be under the influence of the COVID-19 pandemic, the
Book. end of which has not yet been reliably predicted. However,
• An ‘A’ rating on the MSCI and ranked 1 out of 10 top several indicators, such as progress in distribution of vaccines
constituents on the MSCI Indonesia Index, ranked 2 out and Government’s on schedule vaccination plan, and the
of 10 top constituents on the FTSE4Good ASEAN Stars effective stimulus funds, suggest national economic recovery
Index. Further, BCA included on the list of companies on is feasible by the second semester of 2021. Ratification
the SRI-KEHATI index. of the proposed Job Creation Law is also expected to
• A customer engagement score of 4.67 on a scale of 5.00 support a better investment climate. The transition back to
based on the Gallup Customer Engagement Index. normalcy following the pandemic can present its own risks,

such as rising inflation and increased credit risk after the to debtors affected by the pandemic. In the coming years,
restructuring period ends. Appropriate and relevant policies BCA will prioritise initiatives that promote digitalisation,
and a high level of synergy between policy makers, banks integration and automation with a view to strengthening
and businesses will be essential to a smooth recovery and services offered to the customers, both in regards of
return to economic stability. effectiveness and efficiency across all lines of business.
In line with the gradual economic recovery from the pandemic Appreciation to All Stakeholders
and the uncertainty that it has generated regarding the As ever, the Board of Directors greatly appreciates the
economic future, BCA has carefully set a moderate target customers and all BCA employees for the role they have
for growth in 2021. Target setting always considers the played in the Bank’s success throughout the year. The trust
development of the main macro-economic factors, including that BCA customers have shown in the BCA has supported
the foreseeable low-interest-rate environment, and takes the Bank’s continuous growth and motivates the consistent
into account the company’s internal capacity and capability. efforts to achieve ever higher levels of quality.
In 2021, BCA will proceed cautiously but remains optimistic The Board of Commissioners offered invaluable support and
about economic recovery. The implementation of various guided the Bank through the challenges that faced BCA and
business development plans is also expected to support the the whole economy in 2020 and carefully supervised the
company’s performance. As such, BCA has set a target for actions and decisions of management every step of the way
Third Party Deposits and Credit growth between 4.0%- 6.0% to ensure positive outcomes.
YoY.
Finally, on behalf of the Board of Directors and the
Realising that the economy will not fully recover next year, management of BCA, I would like to thank all stakeholders,
the Bank will continue to pay close attention to credit quality including the Financial Services Authority and Bank Indonesia,
by monitoring closely and proactively, especially with regard for all the support and trust we have received.
Jakarta, February 2021

On behalf of the Board of Directors,
Jahja Setiaatmadja
President Director

BOARD OF COMMISSIONER’S
SUPERVISORY REPORT
Djohan Emir Setijoso

President Commissioner

Dear Valued Shareholders,
The Board of 2020 was a challenging year for the to drive economic recovery, leading
Commissioners banking industry, with an economic to increased commodity prices and
recognizes the Board of downturn primarily due to the global helping boost export performances in
COVID-19 pandemic forcing the commodity producing countries such as
Directors’ achievements
government to impose restrictions Indonesia.
and respectable
on social and business activities. BCA
performance in 2020, maintained its role as an important Indonesia did not escape the pandemic,
and the appropriate pillar of the Indonesian economy during nor its impact on the economy. The
and insightful measures these unfavorable economic conditions, government imposed large-scale
taken for BCA to by continuing to offer banking solutions social restrictions (PSBB) in the second
remain stable and and support to customers. quarter of 2020 to prevent the spread
of COVID-19. During the PSBB period,
steadfast in the face
The Board of Directors promptly Indonesia’s GDP saw negative growth for
of unpredictable
responded to these challenges, leading the first time in the past two decades at
challenges. BCA to a satisfactory performance in -5.3% in the second quarter, where many
2020. businesses urged to close leading to
increased unemployment and a decline
Overview of Indonesian in public purchasing power, which
Economy and Banking reflected in a relatively low inflation rate
A huge contraction in the global of 1.7% in the third quarter.
economy in 2020 was triggered by the
continuing trade conflict between the With PSBB negatively impacting so many
United States and China, and especially businesses, the Government switched
the impact of the COVID-19 pandemic. to a transitional PSBB protocol and set
The retail, tourism, manufacturing, new rules for the “new normal” in all
export-import, and office services sectors, including health protocols. It
sectors were the hardest hit by social also provided a fiscal stimulus through
and business restrictions during the the National Economic Recovery (PEN)
pandemic. fund with a budget ceiling of Rp695.2
trillion, covering micro SME support
This pushed many countries to launch schemes, village fund transfers, provision
stimulus packages and new policies to of social assistance, corporate financing,
reduce the burden on their economies. interest subsidies, electricity subsidies,
The United States government issued and tax incentives, amongst others. The
a large stimulus, cut interest rates and 2020 State Budget was redrafted to
purchased assets in the form of US accommodate the economic stimulus,
Treasury and asset backed securities. including the PEN programme.
China also rolled out a massive stimulus

BOARD OF COMMISSIONERS

Cyrillus Harinowo Tonny Kusnadi Raden Pardede Sumantri Slamet

Independent Commissioner Commissioner Independent Commissioner Independent Commissioner

To maintain national financial stability, Bank Indonesia (BI) Digital disruption in the banking industry, which began some
released a series of macroprudential monetary policies, time before the pandemic, was significantly accelerated by
including cutting the 7-Days Reverse Repo rate by 125 bps social distancing restrictions and related protocols. As the
to 3.75%, lowering the reserve requirement ratio by 250 bps need for banking services from home soared to avoid crowded
to 3.0%, and the purchase of government bonds. BI lowered places, an unprecedented number of customers transitioned
its benchmark rate gradually throughout 2020 alongside the from conventional banking to digital transaction solutions.
global trend of low interest rates. The rupiah exchange rate
improved and stabilized at Rp14,105/USD at the end of the Board of Directors’ Performance
year despite lower interest rates, as the trade balance surplus The Board of Commissioners recognizes the Board of
and fairly low inflation helped maintain its stability. Directors’ achievements and respectable performance in
2020, and the appropriate and insightful measures taken
The Financial Services Authority (OJK) responded to the for BCA to remain stable and steadfast in the face of
difficult times by rolling out an easing credit restructuring unpredictable challenges caused by the pandemic and the
policy through POJK No.11/POJK.03/2020, amended by POJK ensuing economic implications. The Board’s execution of
No.48/POJK.03/2020 valid until March 2022. This encouraged suitable strategies and initiatives played an essential role in
banks to restructure customer loans and allow them to the Bank’s effective response to macroeconomic changes and
maintain their credit rating as performing loans, helping business dynamics.
maintain continuity for banks and debtor businesses.
Due to prudent risk management practices and good
The approriate measures taken by government and corporate governance, the Bank maintained ample capital
regulators were able to reduce the economic downturn to and liquidity amid the risk of deteriorating asset quality.
-2.1% by the end of 2020, and also gradually restore export Disciplined risk management has always been crucial in
trades, which record a a decrease of 2.6% as December 2020, mitigating potential credit risk, and BCA upheld its culture
lower than the export’s decline of 6.9% in 2019. In addition, of prudent banking through the pandemic. This will remain
for the same period, imports decreased by 17.1%. Banking an essential part of our approach for the foreseeable future.
sector third-party funds posted growth of 11.1%, coming
from many parts of the system such as government-related The Directors closely monitored status and outlook in asset
institutions, private companies and individual customers. quality in each credit segment. The Bank made a major
Healthy liquidity was sustained in the sector, as reflected by effort on loan restructuring to support customer survival
an industry LDR of 82.2%. On the other hand, loans recorded through the pandemic and for post pandemic recovery. Loan
a decrease of 2.4% in Dec-20, as compared to a solid growth restructuring increased and peaked in the third quarter,
of 6.1% in 2019, due to lower domestic consumption and before leveling off for the rest of the year. By the end of
low absorption of corporate capital expenditure. Banking the year, BCA’s restructured loans were Rp97.5 trillion, 16.9%
NPL rose from 2.5% in 2019 to 3.1% in 2020, but this NPL of total loans, but lower than the early estimation of 30%
level remained at a manageable level supported by the made when the pandemic began to have an impact. The
OJK’s credit restructuring relaxation policy. Restructured Bank’s gross NPL ratio remained at a tolerable level on the
loans increased significantly in almost all sectors, reaching back of the credit restructuring relaxation policy. Gross NPL
Rp971.0 trillion (17.8% of total loans) at the end of the year. stood at 1.8% at the end of 2020 compared to 1.3% in the
However, overall asset quality in the sector remained under previous year. Total loans at risk (LAR), consisting of NPL,
control. The industry level capital structure also saw a sound loans in the special mention category and restructured loans
CAR ratio of 23.8%. in the current category, reached Rp108.5 trillion or 18.8% of
total loans. The Bank established adequate credit reserves to
Through the implementation of appropriate policies support its sustainable financial performance, marked by the
and initiatives in line with market dynamics, the Board of relatively high LAR coverage in comparison with other banks.
Commissioners believes the government and regulators We will continue to prioritize lending to quality customers
showed a strong commitment to safeguard the resilience of with proven track records.
the Indonesian economy and support the banking industry.

BCA’s current and savings accounts (CASA) constantly grew with customers while minimizing face-to-face meetings in
from 2010 to 2020 at 11.8% CAGR, underpinned by a accordance with health protocols. BCA also continues to
high level of customer trust in the Bank’s robust payment strive to meet the specific needs of customers who cannot
settlement services. CASA grew by 21.0% in 2020 compared be served online, by continuing to provide personal services
to the previous year, and the composition of CASA to total through an extensive branch network.
third-party funds reached 77.0%. Solid CASA funds became
BCA’s competitive advantage in attaining quality credit The fast growing fintech and e-commerce industry is one
customers. We also recognize that our commitment to area to watch in the coming years. Many business players
maintaining an excellent transaction banking franchise has in this sector are in a better position to take advantage
resulted in high operating expenses and capital expenditure, of opportunities because they are supported by high
although in 2020 these were lower than in previous years as adaptability and speed. BCA is of the view this is not a
programs and developments experienced delays due to the threat, but an opportunity where the Bank has positioned
pandemic. itself as one of the most important partners for fintech and
e-commerce platforms to better serve customers, and this
The Board of Commissioners continues to provide full collaboration is expected to continuously open new business
support to the Board of Directors in directing BCA to opportunities for the Bank.
success in all business lines, and especially appreciates the
Board’s accommodation of digital transformation without The Board of Commissioners concurs with the Board
neglecting the established business model, ensuring new of Directors on preparations for future challenges and
digital developments complement and enrich the Bank’s opportunities. BCA continues to act prudently and pay great
wide range of services. attention to strengthening and expanding its transaction
banking solutions.
Business Prospects Outlined by the Board of
Directors Implementation of Good Corporate
The Board of Directors foresees the challenges experienced Governance
in 2020 will have implications lasting well into 2021. BCA has BCA implements good corporate governance (GCG)
prudently set a moderate growth target for 2021, in line with principles and practices at all levels. GCG is realized through
gradual economic recovery, by considering macroeconomic transparency, accountability, responsibility, independence
conditions and taking into account internal capacity and and fairness, and conforms to the prevailing regulations.
capability. The Board of Commissioners believes the Bank will The corporate governance manual is regularly reviewed to
continue to be mindful of credit risk, observe the principle of ensure it is in line with the latest regulatory updates, and
prudence in all circumstances, and maintain a strong capital has become increasingly aligned with the ASEAN Corporate
structure. Governance Scorecard.
The Board of Directors is pushing for continuous development BCA is committed to preserving the trust of stakeholders and
of digital payment settlement services, which is essential sustaining its long-term corporate performance, through the
for BCA to maintain a leading position in the market, and constant implementation of GCG in all activities. In second
sustainably grow despite economic pressure. The Bank has half of 2020, GCG self-assessments were rated “Very Good,”
a strong footing to benefit from technological advances which indicates adequate implementation of GCG principles.
and economic recovery. Consistency in the development of In recognition of this, BCA has been classified as an “ASEAN
digital banking has put BCA in a superior position to provide assets class” listed company, based on ASEAN Corporate
banking solutions more effectively and efficiently amidst Governance Scorecard criteria.
a wide-scale health crisis, with safety a primary concern
among customers. The Bank made breakthroughs including
online account opening, bolstering online connectivity with
merchants, and conducting webinars to retain relationships

Implementation of Sustainable Finance Performance of Committees Under Board of

BCA is committed to implementing sustainable finance Commissioners
programs that promote alignment between economic, The Board of Commissioners appreciates the efforts of
social and environmental aspects in line with Indonesia’s the committees to improve the effectiveness of the Board
sustainable development plan. of Commissioners in 2020. All committees gave strong
performances and upheld high standards of competency and
The Board of Commissioners fully supports the sustainability quality.
programs implemented by the Board of Directors as part
of the sustainable finance action plan and in line with the The Audit Committee is responsible for the implementation of
Bank’s mission statement: “to align corporate activities with internal control, and in 2020 effectively assisted the Board of
the principles of sustainable finance.” The ESG program is Commissioners in overseeing the implementation of internal
implemented through a number of initiatives, creating a and external audit functions, and ensuring compliance with
social and environmental impact, promoting energy saving applicable laws and regulations in the implementation of
practices, and embracing diversity and gender equality. corporate governance. The committee held 23 meetings in
2020, met with the Internal Audit Division and external audit
BCA booked sustainable financing of Rp127.0 trillion in 2020, for 8 times and 5 times, respectively and reviewed more than
representing 22.1% of total loans. Loans were disbursed in 114 internal audit reports.
sustainable sectors such as renewable energy, sustainable
water and water waste management. The Risk Oversight Committee ensures the Bank’s risk
management system protects BCA against risk. The
BCA achieved an “A” MSCI ESG Rating and also received committee held 9 meetings in 2020, including to review
awards at the 2020 ESG Awards, granted by the magazine credit portfolios and assess operational risk, cyber security
Investors and Bumi Global Karbon, including for the LQ45 - and business continuity plans.
ESG issuer’s rating and Best Social Disclosure Ranking for the
Best Banking Sector Issuers categories. The Remuneration and Nomination Committee carried out
its duties in providing recommendations to the Board of
Board of Commissioners and Whistleblowing Commissioners regarding remuneration policies across the
System Bank. The committee held 5 meetings in 2020, including
The Board of Commissioners has directed and supervised those related to remuneration and talent mapping.
the formulation and implementation of a whistleblowing
system. The Integrated Governance Committee supports the Board
in supervising the implementation of integrated governance
The whistleblowing policy aims to improve the effectiveness throughout BCA and its subsidiaries. The committee held 5
of the system in detecting internal fraudulent activities meetings in 2020 and reported to the Board of Commissioners
and violations. A special working unit has been set up for on the implementation of integrated governance.
the system’s implementation, which is responsible to the
President Director and reports directly to the Board of
Commissioners.
Socialization is conducted through compulsory e-learning,

e-posters and visual advertisements to promote the
whistleblowing system to employees as part of anti-fraud
awareness. The Bank opened a whistleblowing channel
through the company website, where reporting can be made
by internal and external parties. The system is expected
to detect and provide early warning signs of fraudulent
activities and violations, supporting the implementation of
good corporate governance.

Supervision and Advice Given to Board of Directors

The Board of Commissioners and Board of Directors work hand-in-hand to ensure the Bank’s positive performance and
continued growth. The Board of Commissioners supervises the Board of Directors, providing guidance and advice concerning
policy and strategy through meetings and memoranda. There were 30 meetings of the Board of Commissioners in 2020, and
14 joint meetings with the Board of Directors. In consideration of social distancing measures, in 2020 these meetings were
frequently conducted via video conference and other online channels.
Below is a summary of the input and advice provided by the Board of Commissioners to the Board of Directors from January
to December 2020.
Topic Summary
Business Strategy and • The Board of Commissioners together with the Board of Directors regularly reviews
Management BCA’s performance and developments in banking conditions in Indonesia, especially
amid the impact of the spread of the COVID-19 pandemic.
• The Board of Commissioners provides direction and approval with respect to business
developments and the implementation of corporate actions, such as determining
dividends, forming business plans & making acquisitions.
Risk Management • The Board of Commissioners provides directions to review the potential strategic
risks faced by the Bank along with their mitigation, particularly the impact of the
development of the COVID-19 pandemic.
• The Board of Commissioners held discussions and provided directions for conducting
studies into developments regarding credit restructuring and certain industries.
• The Board of Commissioners held discussions with the Board of Directors regarding
the implementation of the National Economic Recovery (PEN) program.
Audit and Compliance • The Board of Commissioners reviewed internal audit performance and discussed
the need for adjustments to internal control items. One such discussion concerned
adjustments needed in response to “New Normal” conditions.
• The Board of Commissioners provided directions for creating a framework for the
restructuring audit process. Discussions covered matters that needed to be audited,
risk mitigation and compliance with regulations.
• The Board of Commissioners conducted discussions regarding the integrated internal
audit process conducted for the subsidiaries.

Changes in Composition of Board of We would like to extend our appreciation to the Financial
Commissioners Services Authority (OJK) and Bank Indonesia for carrying out
There were no changes to the membership of the Board their supervisory roles and providing support this year, and
of Commissioners during 2020. Each member of the Board in the years to come. BCA is committed to making a positive
carries out their supervisory functions and provides advice contribution to the Indonesian economy and provide the
to the Board of Directors in accordance with their respective best possible value for customers, stakeholders and the
competencies and experience. Commissioner profiles can community.
be found in the company profile section of this report on
pages 74-78.
Appreciation to All Stakeholders

We recognize that the Bank’s achievements are inseparable
from the support given by all stakeholders. The Board
of Commissioners wishes to express our gratitude to all
shareholders, business partners, staff and other stakeholders
for their trust and support. We congratulate the Board
of Directors for managing a relatively stable business
performance and maintaining a steadfast financial position,
and we appreciate the subsidiaries’ contribution to the
overall performance of the BCA group, in the midst of a
challenging business environment.

On behalf of the Board of Commissioners,


CORPORATE
PROFILE


COMPANY GENERAL INFORMATION

As of 31 December 2020
Name Change of Name

PT Bank Central Asia Tbk Effective on 2 September 1975
the name of the Bank was changed to
Line of Business PT Bank Central Asia (BCA)
Commercial Bank
Headquarter:
Ownership Menara BCA, Grand Indonesia
PT Dwimuria Investama Andalan 54.94% Jl. M.H. Thamrin No. 1
Public 45.06% Jakarta 10310
Tel. (62 21) 2358 8000
Establishment Fax. (62 21) 2358 8300
10 October 1955
Networks:
Legal Basis of Incorporation 1,248 branches, 17,623 ATM,
Notary Deed No. 38 of Raden Mas Soeprapto and hundreds of thousands EDCs
dated 10 August 1955. (Information of branches address can be found in
Approved by the Minister of Justice in the Branches section on pages 110-112)
Decision Letter
No. J.A.5/89/19 dated 10 October 1955 Subsidiaries:
• PT BCA Finance
• BCA Finance Limited
• PT Bank BCA Syariah
• PT BCA Sekuritas
• PT Asuransi Umum BCA
Authorized Capital • PT BCA Multi Finance
Rp5,500,000,000,000 • PT Asuransi Jiwa BCA
(88,000,000,000 shares) • PT Central Capital Ventura
• PT Bank Digital BCA
Issued and Fully Paid Up Capital (Information of subsidiaries address can be found
Rp1,540,938,125,000 in the Information on Subsidiaries section
(24,655,010,000 shares) on pages 100-101)
Stock Exchange Company Website:

Shares of PT Bank Central Asia Tbk www.bca.co.id
are listed and traded at the Indonesia www.klikbca.com
Stock Exchange (IDX)
Call Center:
Listing Date Halo BCA 1500888
31 May 2000
Corporate Secretary & Communication Division
Share Code • Public Relations
BBCA • Investor Relations
Menara BCA, 20th Floor
ISIN Code Grand Indonesia
ID1000109507 Jl. M.H. Thamrin No. 1
Jakarta 10310, Indonesia
SWIFT Code Tel. (62 21) 2358 8000
CENAIDJA Fax. (62 21) 2358 8300
E-mail: [email protected]
Total Employees [email protected]
24,603

LINE OF BUSINESS
In 2020, BCA carried out banking business and activities with consideration to the Bank’s Articles of Association. Based on
Article 3 of its Articles of Association, BCA as a Commercial Bank may engage the following business activities:
a. To collect funds from the public in the form of deposits l. To provide financing and/or conduct business activities
comprising of clearing account (giro), time deposit, under Sharia Law, through either the establishment
deposit certificate (sertifikat deposito), savings account of a subsidiary or formation of Sharia Business Unit in
an/or any other form equivalent thereto; accordance with the rules and regulations stipulated
b. To provide credit facilities; by Bank Indonesia, or Indonesian Financial Services
c. To issue debt acknowledgment letters; Authority or other authorized institutions;
d. To purchase, sell or guarantee, whether at its own m. To carry out business activities in foreign currencies in
risk or for the benefits of and at the request of its accordance with the rules and regulations determined
customers, the following: by Bank Indonesia, or Indonesian Financial Services
Authority or other authorized institutions;
i. Drafts, including drafts accepted by bank with a
validity period not to exceed that in the normal n. To conduct capital participation in banks or other
practice for trading of such instruments; financial companies, such as leasing companies, venture
capital companies, securities companies, insurance
ii. Debt acknowledgment letters and other commercial
companies, and a clearance, settlement and depository
papers, with a validity period no to exceed that in the
institutions, subject to rules and regulations stipulated
normal practice for trading such papers;
by Bank Indonesia, or Indonesia’s Financial Services
iii. State treasury notes and government guarantees;
Authority or other authorized institutions;
iv. Certificates of Bank Indonesia (SBI)
o. To conduct temporary capital participation for the
v. Bonds;
purpose of dealing with credit failure, provided that
vi. Commercial papers with a validity period in such participation must be later withdrawn, subject
accordance with the prevailing laws and regulations; to the regulations stipulated by Bank Indonesia,
vii. Other commercial papers with a validity period in or Indonesia’s Financial Services Authority or other
accordance with the prevailing laws and regulations. authorized institutions;
e. To transfer funds, either for its own benefit or for the p. To act as a founder (pendiri) or managing executive
benefits of its customers; (pengurus) of pension funds in accordance with the
f. To place fund at, to borrow funds from, or to lend funds existing regulations on pension funds; and
to other banks, whether by letters, telecommunication q. To conduct other activities generally conducted by
facilities, or bearer drafts, cheques or other media; banks to the extent permitted by the prevailing laws
g. To receive payments of receivables from commercial and regulations, including among others, any measures
papers and make calculations with or among this pertaining to restructuring or credit rescue, such as
parties; buying collateral, whether partially or wholly, at an
h. To provide safe deposit box for goods or valuable auction or by other means, in the event that a debtor
papers; fails to fulfill its obligations to the bank, provided that
i. To engage in custody activities for the benefit of any such collateral must be cashed immediately.
other party under a contract;
j. To conduct a placement of fund from one customer to
another customer in the form of commercial papers
that are not registered on the stock exchange;
k. To conduct factoring (anjak piutang), credit card and
trusteeship services;

LINE OF BUSINESS - continued
The line of business that BCA operates so far has strengthened BCA’s position in the national banking industry. However, the
entire industry, including banking and BCA, is now standing in the midst of an increasingly rapid digital revolution. BCA realizes
that the dominance of digital technology offers convenience, comfort, and speed for people around the world. BCA continues
to develop to keep up with ongoing trends in line with the changes in digital technology, consumer behavior and the business
environment.
Various initiatives were implemented to create new opportunities amidst change, to secure future growth of the company and
to provide added value for BCA stakeholders.
INNOVATION FOR THE CONVENIENCE & SIMPLICITY OF CUSTOMERS’ TRANSACTION

1. OneKlik OneKlik is a feature on BCA internet banking (KlikBCA) that simplifies the online shopping payment
process to be faster and easier, with the source of funds coming from a BCA account. Aside from other
payments, OneKlik is widely used to top up electronic money on various digital applications. This is an
alternative for Virtual Accounts.
2. BCA KlikPay BCA KlikPay is a feature on BCA internet banking (KlikBCA) as a practical and reliable way to pay for
online shopping, for customers who have KlikBCA or BCA Card facilities.
3. QR Code QR Code is a feature on BCA mobile and Sakuku that customers can use to pay for shopping transactions
at merchants with QRIS payments.
4. Online Account Online Account Opening is a feature on BCA mobile that makes it easy for customers to open an
Opening account anytime and anywhere.
5. Lifestyle Lifestyle is a feature on BCA mobile that allows customers to buy airplane & train tickets, voucher
game and make hotel reservations.
6. BagiBagi BagiBagi is a feature on the BCA mobile to share money with family/relatives/friends who have the
Sakuku application, during holidays or as a token of appreciation. The amount of money distributed
can be equally or randomly distributed.
7. Cardless Cash Cardless Cash Withdrawal/Deposit is a feature on BCA mobile and/or Sakuku that allows users to
Withdrawal / Deposit withdraw/deposit cash without an ATM card.
8. Debit Online This new features provides customers with two benefits at the same time, namely easy and various
Mastercard transaction control.
9. Virtual Assistant VIRA is an application that is able to provide interactive and real time information, both financial and
Chat Banking (VIRA) non-financial, using Chatbot technology developed through machine learning.
10. Welma Welma is an investment management and protection application that makes it easier for customers to
transact mutual funds, bonds and insurance.
11. Sakuku Sakuku is an electronic money application that can be used for shopping payments, topping up credit/
data packages, buying game vouchers, and other banking transactions.
12. eBranch BCA eBranch BCA is an application that makes transactions easy for prospective and/or BCA customers, with
its main feature is e-forms for opening accounts, reservations, and others.

INNOVATION FOR SUCCESSING CUSTOMERS’ BUSINESS

1. Application API is a technology that connects the system from the company partner directly with the BCA banking
Programming system, as a payment and collection solution, for Business to Business (B2B) and Business to Customer
Interface (API) (B2C). With this technology, the potential for online business growth in the BCA payment ecosystem
can be further optimized.
2. Virtual Account BCA The BCA Virtual Account is a special account provided to customers of cooperation companies as a
means of paying bills, making it easier for cooperative companies to identify the funds they receive.
3. BCA Cash BCA Cash Management Services provide the right solution for corporate cash flow management that is
Management integrated with the business community.
Services
In addition, BCA Cash Management will expand collaborative digital strategic partnerships to create
a seamless ecosystem that will increase customer convenience and simplicity in transacting various
company activities such as managing financial flows; support business decision making; and optimizing
company profits can be done easily, quickly and precisely.
BCA Cash Management features include:

1. Payable Management:
• Payroll
• Auto Credit
• Cash Delivery
• Bill Payment
• Tax Payment
• Outward Remittance
• BCA Visa Corporate
• Fleet Facility
2. Receivable Management:
• Autodebet
• Autocollection
• BCA Virtual Account
• Cash Pick Up
• Inward Remittance
• Payment Gateway
• Business to Business (B2B)
• Business to Consumer (B2C)
3. Liquidity Management:
• Account Sweeping
• Automatic Tranfer System
• Opening a Corporate Current Account
4. Host to Host

MILESTONES
1970’s
Effective on
2 September 1975 1997-1998
the name of the
Bank was changed BCA experiences a
to PT Bank Central bank rush during the
Asia (BCA). Indonesian economic
crisis.
BCA strengthens its
delivery channels In 1998 BCA became a
and obtained a Bank Take Over (BTO)
license to open as and was placed under
a Foreign Exchange the recapitalization
Bank in 1977. and restructuring
program operated by
the Indonesian Bank
1990’s Restructuring Agency
(IBRA), a Government
1980’s BCA develops the

Automated Teller
Institution.
1955 BCA aggressively

Machine (ATM)
network as an
expanded its branch alternative delivery
Bank Central Asia
network in line with channel.
(BCA) founded
as “NV Perseroan
the deregulation 1999
of the Indonesian In 1991, BCA installed
Dagang Dan Industrie 50 ATM units in various
banking sector.
Semarang Knitting locations in Jakarta. BCA was fully
Factory.” recapitalized with
BCA developed
its information BCA intensively the Government of
technology capacity, develops the ATM Indonesia, through
by establishing network and features. IBRA, assuming
an online system ownership of 92.8%
1957 for its branch BCA works with well-
known institutions,
of BCA shares in
exchange for liquidity
office network,
and launches new
such as PT Telkom and support from Bank
BCA commenced Citibank, allowing Indonesia and a swap
operations on products and services
BCA’s customers to pay of related-party loans
21 February 1957 including the Tahapan
their Telkom phone bill for Government
with Head Office BCA savings accounts
or Citibank credit card Bonds.
located in Jakarta. product. bill through BCA ATMs.
Corporate actions Business development

highlights in 2000-2005 in 2000-2005
2000 2002 2005 BCA strengthens and develops

its products and services,
IBRA divested 22.5% of its BCA FarIndo Investment (Mauritius) The Government of Indonesia especially in electronic banking,
shares through an Initial Public Limited acquired 51% of BCA’s through PT Perusahaan by launching Debit BCA, Tunai
Offering, reducing its ownership shares through a strategic Pengelola Aset (PPA), divested BCA, KlikBCA internet banking,
of BCA to 70.3%. private placement. the remaining 5.02% of its BCA m-BCA mobile banking,
shares and no longer has share EDCBIZZ, etc.
ownership in BCA.
BCA establishes a Disaster
2001 2004 Note: There has been dilution effect
Recovery Center in Singapore.
to existing shareholders as new shares
In a Secondary Public Offering, IBRA divested a further 1.4% were issued in accordance with the BCA develops expertise in
10% of BCA’s total shares were of its BCA shares to domestic Management Stock Option Plan, in lending, including expansion
made available to the market. investors through a private which stock options were executable into vehicle financing through
IBRA’s ownership of BCA placement. in the period from November 2001 to its subsidiary, BCA Finance.
November 2006
decreased to 60.3%.

2010-2013
BCA entered new lines of 2014-2016 2017-2018
business including Sharia
banking, motorcycle BCA developed BCA completed a
financing, general MyBCA, a self-service 100% share acquisition
insurance and the capital digital banking outlet;
2007 markets business. In 2013,
BCA increased its effective
expanded cash recycling
machine-based ATM
(directly and indirectly)
of PT Bank Royal
ownership from 25% networks; and launched Indonesia in October
BCA became a 2019. Post-acquisition,
to 100% in its general the Sakuku app-based
pioneer in introducing
insurance arm PT Asuransi electronic wallet. Bank Royal’s business
fixed-rate mortgage
Umum BCA (formerly model will transform
products. BCA launches
PT Central Sejahtera The Bank’s cash into a digital-based
its stored-value card,
Insurance and also known management services bank, complementing
Flazz Card, and
as BCA Insurance). for institutional BCA’s established digital
introduced Weekend
customers were enriched
Banking to maintain channels.
BCA strengthened its on internet banking
its transaction banking
transaction banking platforms, the KlikBCA
leadership. In December 2019,
through further integrated business
development of innovative solution. This service BCA entered into a
products and services, provides features to meet conditional sale and
notably with mobile the needs of business purchase agreement
banking applications in customers.
2008-2009 the latest smartphones,
(CSPA) to acquire a
100% equity stake in
with payment settlement In January 2014, BCA PT Bank Rabobank
services through purchased shares in
BCA proactively International Indonesia
e-commerce, and PT Central Santosa
manages its lending through a new concept subject to regulatory and
Finance (CS Finance), a
and liquidity of Electronic Banking two-wheeler financing shareholders approvals.
position in the face Center which equips ATM company, increasing
of unprecedented Centers with additional the Bank’s effective BCA injected additional
global turbulence technology-backed ownership from 25% to capital into BCA Syariah
while continuing to features. 70%. BCA also obtained and CCV to support the
strengthen the core permission to provide business growth of the
transaction banking Enhancing the reliability of life insurance services
franchise. two subsidiaries.
its banking services, BCA through PT Asuransi Jiwa
completes a new Disaster BCA (BCA Life).
BCA completes Recovery Center (DRC) BCA launched a series
the setting up of a facility in Surabaya which In its role as a major of innovative services
mirroring IT system to functions as a disaster gateway and perception throughout 2019
strengthen business recovery backup data bank, BCA participated including BCA Keyboard
continuity and reduce center, integrated with in the successful (a finger-tip access to
operational risk. the current two mirroring implementation of banking services on
data centers. The new DRC the government’s tax various online chat
BCA introduces replaced the previous DRC amnesty program from
Solitaire, a new platforms); online
in Singapore. July 2016 to March 2017.
banking service account opening through
for high net-worth BCA mobile; Welma (a
individual customers. mobile application for
wealth management
services).
The Bank is establishing

a future branch model
leveraging a range of
2019-2020 technologies. The new
model will enrich the
customer experience and
BCA acquired a 100% operations, work from home Subsidiaries also developed
effective ownership of Bank and physical distancing in various digital initiatives improve the operational
Royal, renaming Bank Royal workspaces all to prevent such as virtual showroom efficiency of the
to Bank Digital BCA. the spread of the virus and and mobile platform apps branches.
maintain sustainability. to support interaction and
The Bank completed a 100% provide products information
share acquisition (directly BCA strengthened its digital for customers.
and indirectly) of PT Bank platforms and electronic
Interim Indonesia (Rabobank), channels, launching a number The Bank continued the
and not long after, merged of digital products and implementation of the Future
Rabobank with BCA Syariah. services, such as QR Code, Branch business model and
Welma, Flazz 2.0, API BCA, a new enhanced service
BCA adapted various work online account opening model with a view to better
processes in response to through BCA mobile Lifestyle serving the changing needs of
COVID-19, introducing split features of BCA mobile. customers.

EVENT HIGHLIGHTS 2020
24 January 30 January
BCA launches the unique “BagiBagi” “Buat Apa Susah” is listed as the most
feature on BCA mobile favorite Youtube Advertisement in 2019
BCA presents its latest technological innovation, Google released the YouTube Ad
the BagiBagi feature, which can be found on Leaderboard for the second half of 2019,
BCA mobile and Sakuku as of 25 January, 2020. containing the best of its “skippable”
This feature allows customers to transfer funds ads. All of the ads on this list can be
to family instantly at the same time. skipped in the first 5 seconds, but the
audience decided to watch them until
the end because they found the brand
and/or story interesting. The BCA ad
“Buat Apa Susah (Why Make it Difficult)”
is one of ten branded content and
advertisements that recorded high. BCA
featured on the most-viewed YouTube ad
leaderboard, reaching more than
13 million viewers.
9 Februari 21 February
9 Young Talents Win BCA Young HackR 2020 BCA holds BCA Expoversary 2020
BCA collaborated with Kalibrr to organize The BCA Expoversary 2020 was held
the BCA Young HackR, an adaptation of the as a one stop shopping services to
hackathon concept for developers, designers, commemorate BCA’s 63rd Anniversary.
business analysts, IT enthusiasts, and other During this event, customers and the
young Indonesians, promoting innovative and public enjoyed special promos for the
creative solutions in the field of technology that
purchase of vehicles, property, travel,
can improve the performance of BCA’s Human
fashion, gadgets, to contemporary food
Resource Department.
and drinks at the same time.
20 February
BCA recorded a solid performance throughout
2019 in the face of a slowing business
landscape
PT Bank Central Asia Tbk (IDX: BBCA) and
its subsidiaries posted a solid performance
in 2019 with net profit after tax growing
10.5% to Rp28.6 trillion. BCA’s business
performance remains solid amidst moderate
domestic consumption and continuing global
uncertainty. BCA maintained its business
excellence in transaction banking and lending,
with growth in current accounts and savings
funds (CASA) of 9.9%, reaching Rp532.0
trillion and growth in total loans of 9.5% to
Rp603.7 trillion.
28 February
Realizing Millennial Tourism, BCA Launches the PeramunHill Application, a Virtual Guide to Bukit Peramun,
Belitung
For its 63rd birthday, PT Bank Central Asia Tbk (BCA) unveiled yet another surprise to the wider community,
especially for travelers with a wanderlust for unique and Instagrammable tourist attractions. BCA & Peramun Hill
Management launched the Peramun Hill application, which can be used to enhance visits to the various beauty
spots of Bukit Peramun, Belitung.

20 March
BCA supports Work From Home, offers
easy and convenient transactions without
leaving home
BCA Always by Your Side with full
commitment to support Indonesia in facing
national health challenges. Supporting
the government’s recommendation to stay
at home, BCA served customer banking
transactions through BCA mobile banking
and internet banking. BCA also enforced
working from home for its employees.
27 March
BCA raises transfer limit for KlikBCA
Individu users to Rp 250 million per day
to support #BankingFromHome
BCA increased the daily transfer limit for
KlikBCA Individu from Rp. 100 million per
day to Rp. 250 million per day per User-
ID for transfers between BCA accounts
and to other domestic bank accounts.
This policy was valid from 27 March 2020 09 April
to 31 July 2020.
BCA holds Annual General Meeting of
Shareholders
BCA held its Annual General Meeting of
Shareholders (“AGMS”) at Menara BCA
Grand Indonesia, Jl. MH Thamrin No. 1,
02 April Jakarta. During the AGM, BCA followed

Health Protocols established by the World
Health Organisation (WHO) and government
BCA donates ventilators to
directives, including taking body temperature
RSPAD Gatot Soebroto
measurements, wearing masks, and preparing
The Bank’s commitment to help
hand sanitisers for shareholders entering the
supporting actions in handling
Menara BCA building and adjusting seating
COVID-19 was realised by channeling
spacing according to recommended physical
Bakti BCA Donations to various related
distancing protocol.
parties. Based on the high demand for
ventilators and information received
from hospitals, BCA made a donation
to the Gatot Soebroto Central Army
Hospital (RSPAD) in the form of 4
ventilators worth more than Rp 2.7
billion.
12 April
BCA & Bakti BCA donations show solidarity in
support of the fight against COVID-19
After donating to a number of referral hospitals
/ health facilities, the government and various
other independent organisations with a total
donation value of more than IDR 13 billion, BCA
employees and BCA Bakti followed up in empathy
for and solidarity with people affected by the
economic impact of the pandemic by initiating an
internal fundraising programme, which collected
donations from April to May and amounting to
Rp 1 billion.
27 May
BCA achieves a solid financial position in the first quarter of 2020
PT Bank Central Asia Tbk (IDX: BBCA) and its subsidiaries were able to record solid
performance during the first quarter of 2020 amidst the pandemic and ensuing
economic challenges, reporting a consolidated net profit of Rp6.6 trillion, an 8.6%
increase over the same period in 2019. BCA recorded a high operating income growth
of 17.3% YoY to Rp19.6 trillion, supported by solid credit growth and strong CASA
performance. A strong financial position provides a strong foundation for the Bank
to face the uncertainty arising from the COVID-19 pandemic.

EVENT HIGHLIGHTS 2020 - continued
05 June
BCA donates to the Association of Indonesian by making donations to the Association
Hospitals in solidarity against COVID-19 of Indonesian Hospitals (PERSI). The
Several BCA subsidiaries–BCA Finance, BCA donation was in the form of more than
Multifinance, BCA Syariah, BCA Sekuritas, 920 thousand surgical masks and
BCA Insurance, BCA Life and of course BCA– 41 thousand rapid test kits, worth more
collaborated in the fight against COVID-19 than Rp. 7.2 billion.
06 July 10 July
BCA secures its position as Indonesia’s BCA achieves record sales of ORI017 Bonds
Most Valuable Brand through the Welma app
BCA again featured in the Top 100 Most BCA in supported the government’s efforts to
Valuable Global Brands according to restore the national economy by becoming a
BrandZ. This achievement was due to distribution partner for the Retail Government
the BCA brand value, which managed Bond Series ORI017. Purchasing ORI017
to grow from $ 13.437 billion in 2019 to online, either through KlikBCA or the wealth
$ 14.917 billion in 2020, an increase of management (Welma) application from BCA,
about eleven percent. With this brand gave an impressive result of IDR 4.5 trillion.
value, BCA ranked 90th in the BrandZ
Global Top 100, up nine places from last
year’s position. BCA was also included
in the Top 10 BrandZ Regional Banks,
along with banks from China, the
United States, India and Canada. 27 July
BCA navigates the challenges of
the pandemic to record a strong
performance in the first semester
of 2020.
BCA and its subsidiaries reported a
fairly solid financial performance for
the first semester of 2020 in spite
of the COVID-19 pandemic. Profit
before fees and taxes grew positively,
supported by lower cost of funds
(CoF) and slower growth in operating
expenses. A solid profit before
provision and tax offset an increase
in provision costs to anticipate a
potential decline in credit quality.
Net profit in the first half of 2020
was recorded at Rp 12.2 trillion,
compared to Rp 12.9 trillion in the
same period the previous year.
30 July
EGMS approves the acquisition of PT Bank BCA and its subsidiary PT BCA Finance plan
Rabobank International Indonesia to purchase 3,719,069 shares and 1 share
BCA held an Extraordinary General Meeting respectively from Rabobank shareholders
of Shareholders (EGMS), which approved the representing 100% of Rabobank’s total issued
proposed acquisition of shares of PT Bank and deposited shares.
Rabobank International Indonesia (Rabobank).

09 August
BCA donates 100,000 face masks to three of COVID-19 in Indonesia. This support was
provinces in Indonesia in support of the Wear- manifested by BCA through the Bakti BCA CSR
a-Mask Movement programme by supporting the Wear-a-Mask
BCA as an institution cannot be separated from Movement (GPM), which donated 100,000
its community and supports the efforts of the masks to the people of West Java, Central Java
World Health Organisation (WHO) and the and East Java.
Indonesian government in slowing the spread
11 August 22 August
BCA launches the Debit Online feature on the BCA BCA supports the disbursement of
mobile app working capital to Kurtalangu Tourist
In the midst of the COVID-19 pandemic, online Village, Denpasar
shopping trends showed a dramatic increase. This has BCA, as part of the National financial
encouraged BCA to become part of the road map for system, is committed to contribute to
the national payment system to support convenience sustainability of MSMEs in Indonesia.
in online transactions. BCA supported the programme One such contribution is the Bank’s
with the launch of a new feature, Debit Online, support for the KUR event at
on the BCA mobile application. This new feature Kertalangu Tourism Village Denpasar.
provides customers with two benefits at once, namely
easy and unlimited transaction control.
02 September 09 September
BCA donates Rp 1 billion to Puskesmas KPR BCA ONLINEXPO facilitates
in East Java customers in “purchasing homes
In support of Indonesia’s handling of from home”.
COVID-19, Bakti BCA donated Rp 1 BCA is again bringing innovation
billion in collaboration with BenihBaik. to customers through the KPR BCA
com. ONLINEXPO event which was held for the
first time in the midst of the Coronavirus
pandemic. KPR BCA ONLINEXPO brings
together customers and the general
public with more than 200 housing
developments and apartments, as well as
property agents online.
24 September
BCA Acquires Bank Interim
BCA completed the acquisition of PT Bank Interim
Indonesia (formerly PT Bank Rabobank International
Indonesia) from Coöperatieve Rabobank U.A.
The transfer of Interim Bank shares was carried out
on 25 September, 2020 after the approval of capital
participation, acquisition and a fit and proper test
was obtained from the Financial Services Authority of
the Republic of Indonesia.

EVENT HIGHLIGHTS 2020 - continued
02 October 06 October
BCA Wins Indonesia’s HR Asia Best Companies to
Work for in Asia 2020 Award
As well as our commitment to provide service
excellence to customers and add value to the
Indonesian people, BCA strives to create a positive
work environment for BCA employees. In recognition
of these efforts, BCA was awarded Indonesia’s HR Asia
Best Companies to Work for in Asia 2020.
BCA Hosts Virtual Indonesia
Knowledge Forum (IKF) IX 2020
PT Bank Central Asia Tbk (BCA)
continues to provide the best
26 October solutions and services for
customers and Indonesian citizens,
PT Bank Central Asia Tbk Achieves Solid Liquidity despite the many challenges and
Through January–September 2020 Amid Various uncertainty presented in 2020. One
Economic Challenges manifestation of these efforts is the
PT Bank Central Asia Tbk (IDX: BBCA) and its Massive Knowledge Festival, held
subsidiaries reported a net profit of IDR 20.0 trillion virtually under the name Indonesia
for the first nine months of 2020, a decrease of Knowledge Forum (IKF) IX 2020
4.2% compared to IDR 20.9 trillion in the previous with the theme “Business Revamp:
year owing to increased provision costs. Amid the Overcoming Uncertainty through
pandemic and several other of economic challenges, Knowledge”.
BCA recorded positive growth in profit before fees
and taxes (PPOP) supported by growth in current and
savings accounts (CASA), decreased cost of funds (CoF)
and decreased operating costs. PPOP increased 13.5%
YoY to Rp33.8 trillion.
17 November 17 November
BCA Disburses Rp30 Billion Loans to BCA Receives Five Awards at the Environmental, Social
MSME with Akseleran & Governance (ESG) Awards 2020
COVID-19 encouraged MSME businesses At the 2020 ESG Award by Investor Magazine, BCA
to devise new strategies, in order to brought home five awards for the LQ 45 - ESG Issuer
increase business potential under the category, the Best Social Disclosure (S) for the Best
circumstances of the pandemic. As Issuer in the Banking Sector, the Best ESG Bank
a form of support for MSMEs, BCA Openness for Book IV Category, Best Environmental
cooperated with peer-to-peer lending Disclosure (E) Bank for Book IV Category and Best
(P2P) fintech company, PT Akseleran Social Disclosure (S) Bank for Book IV Category. The
Financial Inclusive Indonesia or assessment in the 2020 ESG Award event refers to
Akseleran. the disclosure of the 2019 Sustainability Report and
Annual Report as well as 33 factors from capital
markets around the world.
20 November
Promoting MSMEs in Indonesia, BCA launches
the “Bangga Lokal” (Proud Local) Program
PT Bank Central Asia Tbk (BCA) observes that
Micro, Small and Medium Enterprises (MSMEs)
contribute substantial support to the Indonesian
economy. As part of the National financial system,
BCA is committed to support the development
of MSMEs in Indonesia. As such, BCA embraced
MSMEs through the Bangga Lokal Program.
Bangga Lokal Program targets MSME activists
engaged in several industries, especially creative
industries such as food and beverage, fashion, and
hobbies.

14 December 17 December
Committed to Sustainable Governance, BCA Receives Appreciation from
BCA Return to SRI-KEHATI Index Indonesian Government as
PT Bank Central Asia Tbk (BCA) is consistently Best Retailer of SBSN
committed to the sustainable management of At the end of 2020, BCA received two
environmental, social and governance aspects of the awards from the Ministry of Finance
business. This was recognized by the reselection of of the Republic of Indonesia, namely
BCA in the SRI-KEHATI Index Companies List for the the Distribution Partner with the
period of December 2020 to May 2021. Best Performance in 2019 and the
Distribution Partner for the Retail of
SBSN with the Best Performance in
2020.
29 December
BCA Launches “Lifestyle” Feature for BCA mobile Customers
Welcoming New Year festivities, PT Bank Central Asia Tbk (BCA) released
the newest feature on BCA mobile, Lifestyle. This feature allows
customers to browse, order, and purchase airplane tickets, train tickets,
hotel bookings, and various gaming vouchers. BCA continues to expand
the BCA mobile functions to realize customer needs through the ongoing
digitalization trend.

CORPORATE CULTURE
VISION
To be the bank
of choice and a
major pillar of the
Indonesian economy
MISSION
To build centers of excellence in
payment settlements
and financial solutions for businesses
and individuals
To understand diverse customer

needs and provide the right financial
services to optimize customer
satisfaction
To enhance our corporate franchise

and stakeholders value

CORE VALUES
Customer Integrity
Focus
Continuous
Team
Pursuit of
work
Excellence
The vision and mission statements have been approved by the Board of Directors and the Board of Commissioners of PT Bank Central Asia Tbk
through Decree No. 022/SK/DIR/2006 dated 23 February 2006, concerning Vision and Mission of PT Bank Central Asia Tbk. Meanwhile, the core
values were approved through Decree No. 079/SK/DIR/2015 dated 18 June 2015, concerning core values of PT Bank Central Asia Tbk.
More detailed information of corporate culture can be found in the Corporate Governance section on page 494.

PRODUCTS AND SERVICES

Products and Services Description Products and Services Description
Tahapan Payable Management / Disbursement
Tahapan Xpresi Receivable Management / Collection
Tahapan Gold (including B2B & B2C)
Cash Management Services Account & Liquidity Management
Tahapan Berjangka
Tahapan Berjangka SiMuda BCA Card
Tapres BCA Mastercard
Deposits Accounts BCA Visa
Simpanan Pelajar
TabunganKu BCA Amex
Credit Cards
Laku BCA JCB
BCA Dollar Regular Premium Unit Link
Deposito Berjangka Maxi Infinite Link Assurance
Giro Maxi Protection
Safe Deposit Box Single Premium Unit Link
Transfer Provisa Signature Assurance
Remittance Health Protection
Collection dan Kliring Hospital 100% Refundable
Bank Notes Bima Proteksi Kesehatanku
Travellers' Cheque Optima Cancer Protection
Virtual Account Optima Medical Care
Sub Account Proteksi Penyakit Kritis Maksima
Payment (PRIMA)
Auto Debit BCA Life Perlindungan Kritis Optima
(PELITA)
Transaction Banking Payroll Services
Services Life Protection
Cash Pick Up
BCA Life Heritage Protection
Jasa Kustodian
b-Save Accident Protection
Business Debit Card (BDC)
Bancassurance Products BCA Life Proteksi Jiwa Optima
Payment Gateway
Optima Accident Protection
STAR Teller
Education
eBranch
Proteksi Edukasi Maksima (EduPlan)
eService
Retirement
State Revenue Module Generation 3
(MPN G3) BCA Life Purna Medis Optima
(PURNAMA)
e-Billing (local tax payment: PPN, PPh,
and others) Proteksi Retirement Maksima
(RetirePlan)
ATM BCA (multifunction, non cash and
cash recycling machine) Corporate Solutions
Program Pensiun DPLK
EDC BCA
Health Corporate Insurance
Debit BCA
Life Corporate Insurance
Tunai BCA
Asuransi Umum
Flazz
Asuransi Kebakaran
BCA mobile
Asuransi Property All Risks (PAR)
m-BCA
Asuransi Kendaraan Bermotor
Internet Banking Travel Insurance
KlikBCA Individu - for individual Reksa Dana Pasar Uang
customers needs
Bahana Dana Likuid *
KlikBCA Bisnis - for business needs
Batavia Dana Kas Maxima
KlikBCA Bisnis Integrated Solution -
Danareksa Gebyar Dana Likuid
with a more comprehensive features
than KlikBCA Bisnis, for example, to FWD Asset Money Market Fund **
accommodate supply chain services Schroder Dana Likuid
Electronic Banking API BCA Reksa Dana Terproteksi
OneKlik Batavia Proteksi Gebyar V ***
Welma Batavia Proteksi Gebyar VI ****
VIRA Batavia Proteksi Gebyar 7
Sakuku Batavia Proteksi Gebyar 8
Mutual Fund Investment
Duitt Products Batavia Proteksi Gebyar 9
BCA KlikPay Batavia Proteksi Gebyar 10
Batavia Proteksi Gebyar 11
WhatsApp Bank BCA
Batavia Proteksi Gebyar 12
SMS BCA
Danareksa Proteksi Gebyar 1
SMS Top Up
Danareksa Proteksi Gebyar 2
BCA by Phone
Reksa Dana Pendapatan Tetap IDR
Info SMS/Email
Bahana Pendapatan Tetap Makara
Video Banking Prima
CS Digital Batavia Dana Obligasi Ultima
Call Center (Halo BCA) BNP Paribas Prima II
Host to Host (H2H) ERP Integration Danareksa Gebyar Indonesia II

Products and Services Description Products and Services Description

Eastspring Investments Yield Discovery Mortgage
Nikko Gebyar Indonesia Dua Vehicle Loan
Panin Gebyar Indonesia II Syndication Loan
Schroder Dana Mantap Plus II Working Capital Loan
Schroder Prestasi Gebyar Indonesia II Pre-Export Financing
Reksa Dana Pendapatan Tetap USD Trust Receipt
BNP Paribas Prima USD Investment Loan
Schroder USD Bond Fund Distributor Financing
Reksa Dana Campuran Supplier Financing
Credit Facilities
BNP Paribas Spektra * Dealer Financing
Schroder Dana Kombinasi Franchise Financing
Schroder Dana Terpadu II Showroom Financing
Schroder Dynamic Balance Fund Investment Financing
Schroder Syariah Balanced Fund Business Personal Loan
Reksa Dana Saham IDR Kredit Usaha Rakyat
Mutual Fund Investment Ashmore Dana Ekuitas Nusantara Personal Loan
Products Ashmore Dana Progresif Nusantara Pinjaman Berjangka Money Market
(continued) Batavia Dana Saham (PBMM)
Batavia Dana Saham Optimal Advance Payment Guarantee
BNP Paribas Ekuitas Bid Guarantee
BNP Paribas Pesona Counter Guarantee
BNP Paribas Pesona Syariah Custom Guarantee (P4BM)
Standby LC / Bank
Danareksa Mawar Konsumer 10 Direct Pay Guarantee
Guarantees
Eastspring Investments Value Discovery Financial Guarantee
FWD Asset Sectoral Equity Fund ** Maintenance Guarantee
Schroder 90 Plus Equity Fund Payment Guarantee
Schroder Dana Istimewa Performance Guarantee
Schroder Dana Prestasi Inward Documentary Collection
Schroder Dana Prestasi Plus LC Issuance
Reksa Dana Saham USD Trust Receipt
BNP Paribas Cakra Syariah USD LC Forfaiting
Schroder Global Sharia Equity Fund LC Confirmation
USD Export Import Facilities LC Discounting
Money Market (Trade Finance) LC Negotiation
Instrumen Bank Indonesia Letter of Guarantee
DBMM (Deposito Berjangka Money Outward Documentary Collection
Market) Pre Export Financing (Export Loan)
Fixed Income SKBDN Issuance
Government Securities (SBN)
Trust Receipt
Conventional Government Securities
(SUN): SKBDN Forfaiting
Retail Local LC Letter of Guarantee
Indonesian Retail Bond (ORI) SKBDN Discounting
SBR (Saving Bond Retail) Cash Transaction
Non Retail FX TOD
Treasury Investment Fixed Rate Series FX TOM
Products SPN (Surat Pembendaharaan FX SPOT
Negara)
Bank Notes
Global Bonds
Derivatives/ Hedging/ Structured
Government Sharia Securities (SBSN) or
Products
Sukuk Negara
Foreign Exchange Facilities FX FORWARD
Ritel
SR (Retail Sukuk) FX SWAP
ST (Saving Sukuk) DNDF (Domestic Non Deliverable
Forward)
Non Ritel
CCS (Cross Currency Swap)
PBS (Project Based Sukuk)
SPNS (Surat Pembendaharaan IRS (Interest Rate Swap)
Negara Syariah) OIS (Overnight Index Swap)
Global Bonds CSO (Call Spread Option)
Note:
*) Not Available for purchase transactions and incoming transfers, but BCA still serves sales transactions and outgoing transfers.
**) Not Available for purchase transactions and incoming or outgoing transfers, but BCA still serves sales transactions
***) Has matured on April 26, 2020
****) Has matured on May 31, 2020

ORGANIZATION STRUCTURE
GENERAL MEETING OF SHAREHOLDERS
Per December 31, 2020
BOARD OF DIRECTORS
Asset & Liability

Committee (ALCO) PRESIDENT DIRECTOR
Jahja Setiaatmadja
Credit Policy
Committee
Credit Committee
Corporate Audit
Social Internal*) Anti
Risk Management Responsibility Ayna Dewi Fraud
Committee Setianingrum Soeni Atonie
Inge Setiawati
Information
Technology
Steering Committee
Employee Relations
Committee DEPUTY
PRESIDENT DIRECTOR
Integrated Suwignyo Budiman
Risk Management
Committee
SME &
CORPORATE HUMAN CAPITAL NETWORK
COMMERCIAL
BANKING MANAGEMENT DISTRIBUTION
BANKING
DIRECTOR DIRECTOR DIRECTOR
DIRECTOR
Rudy Susanto Lianawaty Suwono Erwan Yuris Ang
Henry Koenaifi
SUBSIDIARIES
Central Capital EXECUTIVE EXECUTIVE

Ventura VICE EXECUTIVE VICE
PRESIDENT VICE PRESIDENT
Linus Ekabranko PRESIDENT Christina Wahjuni
BCA Sekuritas Wira Chandra
Windoe Setyabudhi
BCA Finance Ltd.

Hong Kong Corporate SME & Human Capital Network &
Treasury Consumer Wealth
Banking & Commercial Management Regional
Janto Havianto Finance Management Development
BCA Syariah Transaction^^) Business Hendra
Felicia Mathilda Adrianus Wagimin
• Inge Setiawaty Freddy Iman Tanumihardja Management
• Kristian Marbun Simon
Rudy Setiawan
Asuransi International • Raymond
Umum BCA Banking Tanuwibowo Cash Learning
• Sylna Individual Management & Procurement
Fanny Surjadi
• Yuli Melati Customer Rusdianti Salim Development & Facility
Asuransi Jiwa
Suryaningrum Business Claudius Teddy Management
BCA
Development Gunawan Ong Sukianto
Ugahary Yovvy Credit
Bank Digital Chandra Services
BCA Jip Tommy
Sutanto
Corporate
BCA Multi Finance
Finance Lay Susiana
Santoso
BCA Finance
Corporate
Business
Dhejani Surjadi

Djohan Emir Setijoso, Tonny Kusnadi, Cyrillus Harinowo,
Raden Pardede, Sumantri Slamet
Remuneration
and
Nomination
Committe
Risk
Oversight
Committee
Audit
Committee
Integrated
Corporate
Governance
Committee
DEPUTY
PRESIDENT DIRECTOR
Armand Wahyudi Hartono
reporting lines
INFORMATION COMPLIANCE & FINANCE &
TRANSACTION CREDIT &
TECHNOLOGY RISK MANAGEMENT CORPORATE
BANKING LEGAL
DIRECTOR DIRECTOR ^) PLANNING monitoring lines
DIRECTOR DIRECTOR
Gregory Hendra Haryanto Tiara DIRECTOR #)
Santoso Subur Tan
Lembong Budiman Vera Eve Lim communication lines
coordination lines
Notes:
*)
Oversee internal audit/
risk management /
compliance function of
subsidiaries in association
EXECUTIVE EXECUTIVE with integrated corporate
VICE VICE governance & integrated
PRESIDENT PRESIDENT risk management
Deddy Muljadi application.
Raymon Yonarto Hendrawinata ^^)
Corporate Banking
Director appoints which
corporate business group
Regional & Strategic are reporting to EVP
Operation Transaction Corporate Credit
Branch Banking Information Compliance*)
Strategy Banking Strategy & Analysis
#)
Finance & Corporate
Management Technology Feric Susilo Lie
Planning Planning Director
• Fely Hadinata
Development • Jayaprawirya Business • Edy Gunawan • Oversees & coordinates
Lilik Winarni Development • Grace Putri Ayu overall management of
• Gunawan Prayogo Diah
I Ketut Alam Dewijany subsidiaries
• Frengky Chandra • Evans Charles Risk • Oversees subsidiaries
• Helena Maria
Kusuma Benny H. Wangsawijaya financial performance
Domestic Management*) Atmodjo
• Hendrik Sia • Jip Thomas Finance • Tan Tesien

Payment Eduard Guntoro ^)
Compliance & Risk
• Enny Kamal Sutanto
Services Purba Tanudjaja Management Director
• Tan Widy Tarmizi • Fransiscus Transaction • Budi Mulja Adi oversees subsidiaries risk
• Weminto Suryadi Djunaidi Arifien Kaurrany
• Daniel Hendarto • Lukman
Banking Corporate Sentana as part of integrated risk
management
• Djoko Rosmiatun Hadiwijaya Partnership Secretary &
• Djulijanto Liong
Mijaata
Electronic Solution • Ina Widjaja
Banking Corporate • Widjaja Stephen
• Lukman Development Hera Fendayani
• Mingto Purba Services Enterprise Tjhong Welly
Security Haryn
• Yandy Ramadhani Susanwati Yandoko
Thomas Armand Credit
Layanan Lahey Recovery
Transaction
Perdagangan Edy Untung
Banking
& Pembayaran Product
Internasional Development
Radiman Ali Rohim Jan Hendra
Legal
Januar Agung
Saputera
Layanan Transaction
Digital Banking
Wani Sabu Business
Support &
Services
• Linda Djojonegoro
• Wilson Karimun
BOARD OF DIRECTORS PROFILE
Jahja Setiaatmadja
President Director
NATIONALITY DOMICILE AGE

Indonesian Indonesia 65 years old
Appointed President Director of BCA at the 2011 Annual GMS and approved by Bank
Indonesia on June 17, 2011. He was last reappointed at the 2016 Annual GMS for a
five-year term.
President Director who is responsible for the general coordination as well as to

DUTIES AND
oversee the Internal Audit Division, the Corporate Social Responsibility Work Unit
RESPONSIBILITIES and the Anti-Fraud Bureau.
Previously served as Deputy President Director of BCA (2005-2011), he was

responsible for the Branch Banking Business, Treasury Division, International
Banking Division and overseas representative offices. He worked as a Director
of BCA (1999-2005), and held a variety of managerial positions within the Bank
CAREER from 1990. Prior to joining BCA, he worked as the Finance Director of a leading
Indonesian automotive company, PT Indomobil (1989-1990), and held various
managerial positions at one of Indonesia’s largest pharmaceutical companies,
PT Kalbe Farma (1980-1989), with his last title as Finance Director. He started his
career in 1979 as an accountant at an accounting company (Price Waterhouse)
Bachelor’s Degree in Accounting from Universitas Indonesia (1982)

EDUCATION AND
TRAINING Training, seminars and conferences attended in 2020 can be found on page 355 in
this report.
No financial relationship, stock ownership relationship, and/or family relationship

AFFILIATIONS with members of the Board of Commissioners fellow member of the Board ofDirectors,
and/or BCA controlling shareholders.
No position as a member of a Board of Commissioners, Board of Directors, or Executive

DUAL POSITIONS
Officers at other banks, companies, and/or institutions.

Suwignyo Budiman
Deputy President Director
AGE DOMICILE NATIONALITY

70 years old Indonesia Indonesian
Appointed Deputy President Director of BCA at the Annual GMS on April 11, 2019 for
the term of office until the closing of the Annual GMS of BCA held in 2021 and has
effectively served as Deputy President Director of BCA since October 3, 2019.
Deputy President Director who is responsible for the credit consumer, Individual
Customer Business Development and wealth management businesses and coordinates/
DUTIES AND supervises the Commercial & SME and Human Resources departments. Monitors
RESPONSIBILITIES development of PT BCA Syariah, a BCA subsidiary engaged in Syariah banking and
of PT Asuransi Umum BCA (BCA Insurance) dan PT Asuransi Jiwa BCA (BCA Life),
subsidiaries engaged in general and life insurance.
Previously served as Director of BCA (2002–2019), he was responsible for Individual

Banking, Individual Customer Business Development and Wealth Management.
Previously served at PT BRI (Persero)Tbk as a Head of the Central Java Region
(2000-2002), Head of the Operational Division (1998-2000), Head of Palembang
Region (1996-1998), Special Staff to the Board of Directors (1995-1996),and Head of
the Technology Division (1992-1995) Began his career as a System Analyst in Bank
CAREER
Rakyat Indonesia (BRI) in 1975.
Joined with BCA and served as a Director (2002-2019) and was appointed Deputy
President Director in 2019.
Member of proxy team of Board of Directors at BCA (May–July 1998).
Bachelor’s Degree from Gajah Mada University (1974) and Master’s Degree from
University of Arizona, US (1986)
EDUCATION AND
this report.

AFFILIATIONS with members of the Board of Commissioners fellow member of the Board of
Directors, and/or BCA controlling shareholders.

DUAL POSITIONS

Armand Wahyudi Hartono

Deputy President Director

Appointed as the Deputy President Director of BCA at the 2016 Annual GMS for a
five-year term and approved by the Financial Services Authority (OJK) on June 21,
2016.
Deputy President Director who is In charge of general supervision of the Regional

Network and Branch Director and Transaction Banking Director, and responsible for
the Information Technology Group and operational work units including Strategy
DUTIES AND
and Operational Development Division, Domestic Payment Services, Electronic
RESPONSIBILITIES Banking Services, International Banking Services and Digital Services. Also monitors
the development of PT Central Capital Ventura, a subsidiary engaged in venture
capital.
Served as a Director of BCA in 2009 and as Head of Regional Planning and Development
at BCA from 2004 to 2009. Prior to joining BCA, served in managerial positions at
CAREER PT Djarum (1998–2004) including as Finance Director, Deputy Purchasing Director
and Head of Human Resources. Served as an analyst at Global Credit Research and
Investment Banking, JP Morgan Singapore (1997–1998).
Bachelor’s Degree from University of California (1996) and Master of Science in

Economic System Engineering and Operation Research from Stanford University,
EDUCATION AND US (1997)
TRAINING
Training, seminars and conferences attended in 2020 can be found on page 357 in
this report.
Has financial relationships and family relationships with BCA controlling shareholders,
Robert Budi Hartono and Bambang Hartono, but has no financial relationships, stock
AFFILIATIONS
ownership relationships or family relationships with any members of the Board of
Commissioners or fellow members of the Board of Directors.

DUAL POSITIONS

Subur Tan
Director

Appointed Director at the 2002 Annual GMS and approved by Bank Indonesia on
August 13, 2002. The latest appointment was effective since the 2016 Annual GMS
for a five- year term.
DUTIES AND
BCA Director who is responsible for Credit Analysis, Credit Rescue and Legal.
RESPONSIBILITIES
Before being appointed as a member of the Board of Directors of BCA, previously
served as a Head of Internal Legal Counsel, Deputy Head of Legal Division (1999 -
CAREER 2000), Head of Legal Bureau (1995–1999), and Has held several managerial positions,
including Head of Credit for Operational Headquarter (1991–1995). Began his career
since joining with BCA in 1986.
Bachelor’s Degree in Law from Universitas Jenderal Soedirman (1986) and Notary
qualification from the Faculty of Law at Universitas Indonesia (2002).
EDUCATION AND
this report.


DUAL POSITIONS

Henry Koenaifi
Director

Appointed Director at the 2007 Extraordinary GMS, and approved by Bank Indonesia
on February 13, 2008. The latest appointment was effective since the 2016 Annual
GMS for a five year term.
BCA Director who is responsible for commercial and SME Business, cash management
DUTIES AND and credit services. Also monitors the development of a wholly-owned subsidiary,
RESPONSIBILITIES BCA Finance, engaged in vehicle financing, and BCA Multi Finance, engaged in
industry, factoring financing, consumer financing and leasing.
Prior to serving as a Director of BCA, Henry Koenaifi was the President Director of BCA
Finance (2008–2009). Appointed by Indonesian Bank Restructuring Agency (IBRA) to
serve as the Coordinator of the Management Team of PT Bank Bali Tbk and member
CAREER of the Bank Jaya Management Team (1999–2000). Has held various managerial
positions since joining BCA in 1989, both in branch offices and head office. Worked
at IBM, a global IT company, for 6 years before entering the Banking industry joining
with BCA in 1989.
Degree in Civil Engineering from Parahyangan Catholic University (1984), Master’s

Degree in Management from the Indonesian Institute of Management Development
EDUCATION AND (IPMI, 2000), and MBA from Monash University, Melbourne, Australia (2001).
TRAINING
this report.


DUAL POSITIONS

Erwan Yuris Ang

Director

Appointed Director at the 2011 Annual GMS and approved by Bank Indonesia
on August 25, 2011. Appointed Independent Director on April 7, 2014. The latest
appointment is effective as of the 2016 Annual GMS for a five–year term.
BCA Director who is responsible for managing, supervising and monitoring regional
DUTIES AND
and branch daily operations, and in charge of the Branch Support Divisions, Building
RESPONSIBILITIES and Logistic Division, and Branch and Region Management Division.
Served as Head of Regional Offices in Jakarta, Surabaya, Medan and Malang (2000–
2011). Previously, BCA Bandung Branch Manager (1995–2000), BCA Pekanbaru Branch
CAREER
Manager (1989–1995), and Head of Credit Department at BCA Pekanbaru Branch
(1987–1989). His career at BCA began in 1985 as a trainee at BCA Medan.
Bachelor of Law from Satyagama University (2010) and Master of Business Law from
Trisakti University, Jakarta (2012).
EDUCATION AND
this report.


DUAL POSITIONS

Rudy Susanto
Director

Appointed Director at the 2014 Annual GMS and approved by OJK on 21 July 2014.
Reappointed at the 2016 annual general meeting of shareholders for a five-year
term.
BCA Director who is responsible for the Corporate Banking and Corporate Finance
DUTIES AND Group, Corporate Branch, Treasury Division and International Banking Division. Also
RESPONSIBILITIES supervises BCA’s wholly-owned subsidiary in remittance services, BCA Finance Limited
(Hongkong), and the securities subsidiary, PT BCA Securitas.
Held various managerial positions since joining BCA in 2002, including Executive Vice
President of Credit Risk Analysis Group (2011–2014), Head of Credit Risk Analysis
Group (2004–2011) and Head of Credit Division (2002–2004). Previously worked at
Indonesian Bank Restructuring Agency (IBRA) as Head of Loan Work Out II Division
(2001–2002) and Senior Credit Offficer (1999–2001).
CAREER
Also served at PT Bank LTCB Central Asia as Vice President of Corporate Finance
(1998–1999), Senior Manager of Corporate Finance (1996-1998), Manager Corporate
Finance (1995) and Assistant Manager of Corporate Finance (1994). Began his career
in 1992 as a trainee in Bank Danamon Credit Marketing Programme.
Bachelor’s Degree in Civil Engineering from Tarumanegara University (1989) and

MBA in Finance from University of Tennessee, Knoxville, US (1992).
EDUCATION AND
this report.


DUAL POSITIONS

Lianawaty Suwono
Director

Appointed Director at the 2016 Annual GMS for a five-year term and approved by
OJK on 27 July, 2016.
DUTIES AND BCA Director who is responsible for managing human resources strategies and
RESPONSIBILITIES policies as well as learning and development of human resources.
Served as Head of the Human Capital Management Division (2006–2016) and member
of the Remuneration and Nomination Committee (2007–2016). Joined BCA in 1991 as
a trainee in the Management Development Program. Appointed as Business Analyst
in the Information Systems Division (1992–1996), handling the Integrated Banking
Systems Project for the Integrated Deposit Systems & Integrated Loan Systems. After
handling Information Technology, Lianawaty Suwono started a career in Human
CAREER Resources developing Human Resource Information Systems. Has held various
managerial positions, including Deputy Head of the Human Resources Division
(2002–2006), Head of the HR Resourcing & Development Bureau (2000–2002), Head
of Management Development Program Bureau & Head of Career
Development Bureau (1999–2000), Head of HR Operations Systems & Support Bureau
(1998–1999), Head of HR Operations Support (1996–1998). Also served as President
Commissioner of PT Asuransi Jiwa BCA (2014–2016).
Degree in Business Information Compounding Systems from San Fransisco State

University (1990).
EDUCATION AND
this report.


DUAL POSITIONS

Santoso
Director

Appointed Director at the 2016 Annual GMS for a five-year term, approved by the
OJK on 8 August 2016.
BCA Director who is responsible for Transaction Banking Business Development and
DUTIES AND Marketing, Transaction Banking Partnership Solution Development, Transaction
RESPONSIBILITIES Banking Product Development, and Transaction Banking Business Supports and
Services.
Previously, served as Head of the Consumer Card Business Services & Support Group
(2015–2016), Head of Merchant & Consumer Credit Card Group (2012–2014), Head
of Credit Card Business Unit (2009–2012), Head of Small & Medium Business Division
(2005–2009), Deputy Head of the Consumer Network Division, Deputy Head of the
Service Network Division and Deputy Head of the Sales & Network Division (2000-
2005),and Head of Area Marketing Bureau (1998–2000). Has held various managerial
positions, including Head of Marketing for Non Jabodetabek Areas II (1996–1998).
Joined BCA in 1992 as Head of Administration Support.
CAREER
Santoso also active as Vice Secretary General ASPI (August 2020 - now) Chair of
Research, Assessment and Publication (RPP) at the Indonesian Bankers Association
(IBI) (2019-present), Chairman of Committee VII of the Indonesian Payment System
Association (ASPI) (2016–present), Member of Board of Executives of the Indonesian
Credit Card Association (AKKI) (2013–present), Commissioner of PT Abacus Cash
Solution, a cash management service provider (2010–2016), and as Head of BCA
Pension Fund (2003–2016).
Graduate of the Faculty of Engineering at Universitas Trisakti, Jakarta (1989)

EDUCATION AND
this report.


DUAL POSITIONS

Vera Eve Lim

Director

Appointed Director at the 2018 Annual GMS with a term of office until the closing of
the 2021 Annual GMS and approved by OJK on 23 April 2018.
DUTIES AND BCA Director who is responsible for the Corporate Strategy and Planning Division,
RESPONSIBILITIES the Finance Division, and the Corporate Secretary and Communications Division.
Previously served as the Executive Vice President of Finance and Planning

and Corporate Secretariat. Prior to joining BCA, she held various Director and
Commissioner positions including Director and Chief Financial Officer of PT Bank
Danamon Indonesia Tbk (2006-2017), Commissioner of PT Adira Dinamika Multi
Finance and concurrently Director of PT Bank Danamon Indonesia Tbk (2010-2017),
Deputy President Commissioner of PT Asuransi Adira Dinamika and concurrently a
Director of PT Bank Danamon Indonesia Tbk (2008-2013), and various managerial
CAREER positions, including as Chief Financial Officer of PT Bank Danamon Indonesia Tbk
(2003-2006), and Head of Division and Deputy Head of Divisions In Corporate
Planning, Investor Relations, Financial Accounting and Tax, Regulatory Reporting,
Management Information System (MIS) and others at PT Bank Danamon Indonesia
Tbk (1998-2003). In 1990, she began at PT Bank Danamon Indonesia Tbk as Head of
Corporate Planning and Information Systems. She started her career as an Assistant
Financial Manager at PT Asuransi Sinarmas (1987-1998), Assistant Manager of
Accounting and Finance at PT MBF Leasing (1988-1990).
Bachelor’s Degree in Economy/Accounting from Universitas Tarumanegara (1989) and

graduate of Executive Program at Stanford Graduate School of Business in 2008.
EDUCATION AND
this report.


DUAL POSITIONS
Officers at other banks, companies, and/or institutions

Gregory Hendra Lembong

Director

Appointed Director at 2020 Annual GMS with a term of office until the closing of the
2021 Annual GMS and approved by OJK on 14 May 2020.
DUTIES AND
BCA Director who is responsible for IT and Enterprise Security.
RESPONSIBILITIES
More than 25 years of banking experience in Indonesia and abroad. Before joined
with BCA, was appointed as Chief Transformation Officer since January, 2019 leading
the Transformation & Strategy Program for all units or functions at PT Bank CIMB
Niaga Tbk, previously served as Chief Fintech Officer of CIMB Group (June 2018 until
December 2018), CEO of Transaction Banking CIMB Group (July 2016 until December,
CAREER
2018), Chief of Transaction Banking PT Bank CIMB Niaga (August 2013 until December,
2018), Managing Director at J.P. Morgan Asia Pacific in Singapore (2010–2013), Global
COO & Head of Business Development at Deutsche Bank London (2009–2010), and
started his career at Citibank from 1994 to 2009, holding various roles in strategy and
products in Asia and Europe.
Bachelor’s Degree in Chemical Engineering from University of Washington and

Master’s in Engineering Economic Systems from Stanford University, US.
EDUCATION AND
this report.


DUAL POSITIONS

Haryanto T. Budiman
Director

Appointed Director at 2020 Annual GMS with a term of office until the closing of the
2021 Annual GMS and approved by OJK on 14 May 2020.
DUTIES AND
BCA Director who is responsible for Compliance and Risk Management.
RESPONSIBILITIES
Previously served as Managing Director & Senior Country Officer (Chief Executive) J.P.
Morgan Indonesia (January 2012– April 2020), Senior Executive Vice President and
Head of Change Management Office PT Bank Mandiri (Persero) Tbk (October 2006
until December 2011), began his career at McKinsey Company, a global management
CAREER consulting firm (1996–2006), reaching Associate Partner and Director of PT McKinsey
Indonesia.
Appointed Chairman of the Indonesian Bankers Association (IBI) for a 4-year term
from June 2019 to May 2023.
Bachelor of Science from Texas A&M University, Master of Science from Virginia
Polytechnic Institute & State University (Virginia Tech) and Doctor of Philosophy
EDUCATION AND (Ph.D.) from the Massachusetts Institute of Technology (MIT) in the United States
TRAINING
this report.


DUAL POSITIONS

BOARD OF COMMISSIONERS PROFILE


Appointed President Commissioner at the 2011 AGMS and approved by Bank

Indonesia on August 25, 2011. Last reappointed at the 2016 AGMS for a five-year
term.
Previously served as President Director (1999–2011) responsible by the end of that

period for general coordination, internal audit, corporate planning, finance and
accounting and the Corporate Secretary. Previously worked at Bank Rakyat Indonesia
CAREER
(1965–1998) reaching the position of Director and served as President Commissioner
of Inter Pacific Bank (1993–1998). Currently active in various organizations, aside
from serving as President Commissioner at BCA.
Bachelor’s Degree from Bogor Institute of Agriculture (1964).

EDUCATION AND
this report.


DUAL FUNCTIONS

Tonny Kusnadi
Commissioner

Appointed Commissioner at the 2003 AGMS and approved by Bank Indonesia on

September 4, 2003. Last reappointed at the 2016 AGMS for a five-year term.
Previously Commissioner then Director of PT Cipta Karya Bumi Indah (2001–2002), a

property development and construction company. Held several previous managerial
positions: President Director of PT Sarana Kencana Mulya (1999–2001); Chief Manager
CAREER
of Corporate Banking at BCA (1992–1998); General Manager at PT Tamara Indah, an
engineering and general supplier company (1988–1992); and General Manager at PT
Indomobil, a leading Indonesian automotive company (1987).
Degree in Mechanical Engineering from Brawijaya University, Malang (1978).

EDUCATION AND
this report.

DUAL FUNCTIONS Concurrently serves as President Commissioners at PT Sarana Menara Nusantara Tbk.

Cyrillus Harinowo
Independent Commissioner

Appointed Commissioner at the 2003 AGMS and approved by Bank Indonesia on

September 4, 2003. Last reappointed at the 2016 AGMS for a five-year term.
Worked at Bank Indonesia as more or less than twenty five years, among others, Director
of the Money Market and Giralization, and Monetary Management Department (1994–
1998), a director level position. Served also as an Alternate Executive Director and
Technical Assistance Advisor for Monetary and Exchange Affairs Department, IMF (1998–
2003). Served as a delegation member in meetings for the Inter Governmental Group
on Indonesia (IGGI), Consultative Group for Indonesia (CGI) and IMF annual conference
and World Bank. Also held various managerial positions, in both governmental
CAREER and nongovernmental institutions and was assistant to the Minister of Trade (1988–
1989).
Teaches at several leading universities in Jakarta, and speaks regularly at seminars and
forums both domestically and abroad as well as as writing articles for mass media.
Has published books on Indonesia’s public debt (2002) and on the IMF (2004) as well
Indonesian Economic Spring (2005) and Oceanic Joy: A Journey of a Big Indonesian
Shipping Company (2020).
Bachelor’s Degree in accounting from Gadjah Mada University (1977), Master’s in

Development Economics from the Center for Development Economics, Williams
College, Massachusetts (1981) and PhD in Monetary and International Policy from
EDUCATION AND
Vanderbilt University, Nashville, Tennessee, USA (1985).
TRAINING
this report.

No position as a member of the Board of Commissioners, a member of the Board of

DUAL FUNCTIONS
Directors, or executive officer at any other bank, company, and/or institution.

Raden Pardede

Appointed Independent Commissioner at the 2004 AGMS and approved by Bank

Indonesia on June 14, 2004. Last reappointed as Independent Commissioner at the
2016 AGMS for a five-year term.
Served as President Commissioner of PT Asset Management Company (2008–2009)

having previously served as Deputy President Director (2004–2008).
Has also held various positions in several companies and governments, including
Deputy Chair of the National Economic Committee (2010–2014), Special Staff of the
Minister of Finance (2008–2010), Chair of the Indonesian Financial System Stability
Forum (2007–2009), Secretary of the Financial System Stability Committee (2008–
2009), Chair of Indonesia’s Infrastructure Development Financing (2004–2005),
CAREER Special Staff of the Indonesian Minister of Economy (2004–2005), Executive Director
of PT Danareksa (2002–2004), Deputy Coordinator of the Assistance Team for the
Minister of Finance (2000–2004), Chief Economist and Division Head of PT Danareksa
(1995–2002), Founder of the Danareksa Research Institute (1995), Consultant to the
World Bank (1994–1995), Planning Staff at the Indonesian Ministry of Industry (1985–
1990), and Process Engineer at PT Pupuk Kujang (1985).
Also a visiting lecturer at the Bandung Institute of Technology, University of Indonesia,

and Prasetiya Mulya Business School.
Bachelor’s Degree in Chemical Engineering from Banding Institute of Technology

(1984) and PhD in Economy from Boston University, US (1995).
EDUCATION AND
this report.

Also serves as Independent Commissioner at PT Adaro Energy Tbk and as Executive

DUAL FUNCTIONS
Secretary I to the Covid-19 Response and National Economy Recovery Committee.

Sumantri Slamet

Appointed Independent Commissioner at the 2016 AGMS for a five-year term and
approved by OJK on 11 July 2016.
Previously served as an Independent Commissioner and Chairman of the Audit

Committee at PT Multi Bintang Indonesia Tbk, Member of the Board of Trustees of
the University of Indonesia, Chair of the University of Indonesia Risk Committee,
Member of the Information Technology and Risk Management Committee of
PT Bursa Efek Indonesia, Member of Remuneration & Nomination Committee and
Audit Committee of PT CIMB Niaga Tbk, and President Commissioner at PT Danakita
Investama, an investment management company.
CAREER
Has also held managerial and Director positions in several companies, including Head
of Project Finance and Investor Relations—Strategy and Business Development at
PT Medco Energy International Tbk (2008-2013) as well as Managing Director at
several Medco subsidiaries outside Indonesia, namely in Singapore, United States,
Oman, Yemen and France (2008–2013). Additionally, served as a Director at PT Surya
Citra Televisi-SCTV (2005–2008) and Director at PT Surya Citra Media Tbk (2004–2008).
Bachelor’s Degree from the Faculty of Mathematics and Natural Sciences at Universitas
Indonesia (1978) and Master of Science (1981) and PhD in Computer Science (1983)
EDUCATION AND from University of Illinois, Urbana Champaign, US.
TRAINING
this report.

DUAL FUNCTIONS Also serves as a member of the Risk Committee of Universitas Indonesia.

AUDIT COMMITTEE PROFILE

Cyrillus Harinowo has served as Chairman of the Audit Committee of BCA since
2015. His appointment for this last tenure was effective on June 2, 2016 based
on Board of Directors Decree No.078/SK/DIR/2016. He is also an Independent
Commissioner. His more detailed resume is available in the Board of Commissioners
Profile section on page 76.
Cyrillus Harinowo
Chairman
Indonesian citizen, aged 70. Resides in Indonesia. Has served as member of the
Audit Committee of BCA since 2011. His appointment for this last tenure was
effective on June 2, 2016 based on the Decree of the Board of Directors No.078/
SK/DIR/2016.
CAREER
Prior to joining BCA, he spent 30 years at Bank Indonesia, building an extensive
career in Banking oversight, and was once assigned as Head of Bank Indonesia
Representative in Singapore (2002-2005) with his pre-retirement position
as Director of Asset Recovery Special Unit (2005-2008). His post-retirement
position was Treasurer/Finance Director at the Bank Indonesia Employee Welfare
Foundation or YKK-BI (2008-2010).
EDUCATIONAL BACKGROUND
Completed his undergrad program with an accounting major from Airlangga
University (1978) and earned his Master of Science degree in Economic
Development and International Trade from Colorado State University, United
States (1984).
TRAINING AND CERTIFICATION

His participations in trainings, seminars and conferences in 2020 are available on
page 392 of this Annual Report.
Ilham Ikhsan
Member

Indonesian citizen, aged 64. Resides in Indonesia. Appointed as member of the

Audit Committee of BCA on June 2, 2016 based on Board of Directors Decree
No.078/SK/DIR/2016.
CAREER
Launched her career in 1978 at BCA, worked later as system analyst at
PT Giwang Selogam, steel importer and distributor (1984-1987), and as served
as financial manager at PT Multi Electrindo Raya (1998-1991). She returned to
BCA as as financial control adviser (1991-1995), accounting adviser (1995-1998),
financial support adviser (1998-2001), deputy head of finance I (2001-2010), and
as a consultant in the finance and corporate planning division (2010-2012). She
then served as financial director at PT Danamas Insan Kreasi Andalan, a subsidiary
of BCA Pension Fund engaged in human resource development (2012-2015).
Completed her undergrad program at the Faculty of Economics, University of
Indonesia in 1982.

Her participations in trainings, seminars and conferences in 2020 are available on
Tjen Lestari
Member

RISK OVERSIGHT COMMITTEE PROFILE

Sumantri Slamet has served as Chairman of the Risk Oversight Committee of
BCA since Septermber 30, 2016 based on the Decree of the Board of Directors
No. 144A/SK/DIR/2016. He is also an Independent Commissioner and Chairman of
the Integrated Governance Committee. His more detailed resume is available in
the Board of Commissioners Profile section on page 78.
Sumantri Slamet
Chairman
BCA Risk Oversight Committee since 2007. Her appointment for this last tenure
was effective on September 30, 2016 based on Board of Directors Decree No.
144A / SK / DIR / 2016.
CAREER
Endang Swasthika Wibowo is an academic and researcher in risk management,
finance and banking. Her past experience includes head of the magister
management program in banking at ABFII Perbanas, as a trainer of risk
management (Certified GARP-BSMR), head of Perbanas Research and Community
Development Centre (2000- 2006), advisor at Ekuinbank at the Legislation Unit
in the People’s Representative Council (2000- 2005), commissioner of PT Putera
Lintas Kemas, Air Freight Forwarder Co (2000-2004), and head of management
department, STIE Perbanas (1990-1993).
Completed her undergrad program at the Faculty of Economics, Islamic University
of Indonesia, Yogyakarta (1985), and earned her Graduate Diploma in Banking
& Finance (1996) and her Master’s Degree in Banking from Monash University,
Australia (1998).

Endang Swasthika Wibowo
Member

Indonesian citizen, aged 59. Resides in Indonesia. Has served as a member of

the BCA Risk Oversight Committee since September 30, 2016 based on Board of
Directors Decree No. 144A/SK/DIR/2016.
CAREER
Joined BCA in 1990 as a management trainee in the Bank’s management
development program with initial placement in the retail banking division in
1991 before serving as an adviser in the retail lending division (1997-2005). Then
served in the risk management unit of BCA (2005-2016), assuming the senior
adviser of credit risk management position as her last position.
Graduated in Civil Engineering from Trisakti University, Jakarta, in 1986.

Lianny Somyadewi D.
Member
Indonesian citizen, aged 51. Resides in Indonesia. Has served as member of Risk
Oversight Committee of since September 1, 2020 based on Board of Directors
Decree No.147/SK/DIR/2020.
CAREER
Launched her career in May 1991 to July 1993 at PT. Inti Salim Corpora, assuming
the Senior Internal Auditor as her last position, joined BCA in August 1993 with
initial assignment in the BCA Internal Audit Division, and later served as Head
of BCA Payment Product Center Work Unit (2000 - 2003). She built her extensive
career in BCA Risk Management Unit (2003 - June 2020), assuming Senior Adviser
of Operational Risk Management position as her last position.
Graduated with a Bachelor Degree in Economics from Satya Wacana Christian
University in 1991, and completed her Graduate Program in Management (S2) at
PPM in 2002.

Ernawati Soegito
Member

REMUNERATION AND NOMINATION

COMMITTEE PROFILE
Raden Pardede has served as chairman of the remuneration and nomination
committee since 2007. The appointment of this last tenure of his was effective
on August 10, 2016 based on the Decree of the Board of Directors No. 107A/SK/
DIR/2016. He is also an independent commissioner. His more detailed resume is
available in the Board of Commissioners profile on page 77.
Raden Pardede
Chairman
Djohan Emir Setijoso has served as member of the remuneration and nomination
committee since 2011. His appointment for this last tenure was effective on
August 10, 2016 based on the Decree of the Board of Directors No. 107A/SK/
DIR/2016. He is also the president commissioner. His more detailed resume is
available in the Board of Commissioners profile on page 74.

Member

Indonesian citizen, aged 48. Resides in Indonesia. Appointed as member of

Remuneration and Nomination Committee on August 10, 2016 based on Board
of Directors Decree No. 107A/SK/DIR/2016. He is also head of the human capital
management division since August 1, 2016.
CAREER
Launched his career in BCA in 1990 and has gained a vast experience in human
resources training programs for banks since 1997. He later assumed various
managerial positions including as deputy head of the training and development
division (2009- 2011), head of the learning and development sub division (2011-
2015), head of network and regional planning work unit (2015-2016), and head of
human capital management division (2016-present). He was once senior manager
(2006-2008) at PT Kalbe Farma Tbk.
Completed his undergrad program in accounting at Tarumanagara University
in 1995 and earned his master’s degree in finance from University of Indonesia,
Jakarta in 2002.

Hendra Tanumihardja
Member

INTEGRATED GOVERNANCE COMMITTEE PROFILE

Sumantri Slamet has served as Chairman of the Integrated Governance
Committee of BCA since 2016. His appointment for this last tenure was effective
on September 25, 2017 based on Board of Directors Decree No.119/SK/DIR/2017.
He is also an Independent Commissioner and Chairman of the Risk Monitoring
Committee. His more detailed resume is available in the Board of Commissioners
Profile section on page 78.
Sumantri Slamet
Chairman
Indonesian citizen, aged 72. Resides in Indonesia. Appointed a member of the

integrated corporate governance committee in 2016. His appointment for this
last tenure was effective on September 25, 2017 based on Board of Directors
Decree No. 119/SK/DIR/2017.
CAREER
Wimpie Rianto is a banking practitioner with vast experience including in risk
management and finance. He started his career at Citibank N.A. Jakarta from
1972 to 1976, before holding various managerial positions with BCA from 1976
to 1994. He then served as deputy president director of Bank LTCB Central Asia
(1994–1997) and president director of Bank Yama (1997-1999). He returned to BCA
from 1999 to 2002 as head of risk management and compliance division. Prior to
being appointed to the integrated corporate governance committee of BCA, he
served as compliance director (2004-2007) and independent commissioner (2007-
2014) of Bank Sinar Mas, and as a member of the risk oversight committee of BCA
(2015-2016).
Earned his Bachelor’s Degree in economics from Atmajaya Catholic University,
Jakarta (1972). An active participant in professional trainings and skills
enhancement programs e.g. in risk management, both domestic and overseas.

page 408 of this Annual Report. Wimpie Rianto
Member


integrated corporate governance committee in 2019 based on Board of Directors
Decree No. 076/SK/DIR/2019 dated May 27, 2019. She is also an independent
commissioner of PT BCA Finance.
CAREER
Launched her career in 1978 – 1981 at an export import company in 1981 and
joined PT Bank Central Asia Tbk with various positions throughout her career
until July 2004, assuming Head of Finance and Accounting Division position
as her last position. From that to recently, she has been a trainer and financial
consultant and partner at Leny-Astrid & Associates, and since 2016 until recently
she has been an Independent Commissioner at PT BCA Finance.
Graduated with accounting major from Yayasan Akuntansi Indonesia (1983) and
Sekolah Tinggi Management PPM (1996).

Sulistiyowati
Member
integrated corporate governance committee since 2015. His appointment for this
last tenure was effective on September 25, 2017 based on Board of Directors
Decree No. 119/SK/DIR/2017. Currently, he is also an independent commissioner at
PT Asuransi Umum BCA since 2011.
CAREER
Prior to joining BCA, from 1979 to 2011, Gustiono Kustianto assumed various
senior positions, both in financial and nonfinancial industries, such as VP of
Citibank N.A Jakarta, director of PT Bank Tiara Asia Tbk (later merged to PT Bank
Danamon Tbk), division head of BPPN Bank restructuring unit, deputy president
director of PT Bank Internasional Indonesia Tbk (now PT Bank Maybank Indonesia
Tbk), director of PT Tri Polyta Indonesia Tbk (now PT Chandra Asri Petrochemical
Tbk), CFO of PT Broadband Multimedia Tbk (now PT First Media Tbk), and
president director of PT Indonesia Air Transport Tbk .
Earned a Bachelor Degree in civil engineering from the civil engineering faculty
of the Petra Christian University, Surabaya (1979), and a Master Degree in business
administration from Indonesian Management Development Institute, IPMI) in
1988.

Gustiono Kustianto page 408 of this Annual Report.
Member
Holder of the following certificates:
• Certified in professional risk governance (CRGP) issued by Lembaga Sertifikasi
Risk Management Profession Certification Institution - LSPMR)
• Certified in enterprise risk governance issued by Enterprise Risk Management
Academy (ERMA).

Indonesian citizen, aged 64. Resides in Indonesia. He has been a member of the
integrated corporate governance committee since 2015. His appointment for
this last tenure waas effective on September 25, 2017 based on the Board of
Directors Decree No. 119/SK/DIR/2017. He is also an independent commissioner
and chairman of the audit committee of PT Asuransi Jiwa BCA, since November
2014.
CAREER
Prior to joining BCA, Pudjianto spent 31 years of his professional life building
a career at PT Asuransi Kesehatan Indonesia (PT Askes - Persero) and another 5
years at PT Asuransi Jiwa InHealth Indonesia. Launched his career at PT Askes,
Jakarta, as a finance division staff in 1977. He was promoted to finance manager
assistant (1983-1987), accounting manager (1988-1999), and accounting general
manager (2000-2008). During 2009-2013, Pudjianto once assumed Director
positions in finance, human resources, and general affairs at PT Asuransi Jiwa
InHealth Indonesia, Jakarta.
Completed his bachelor’s degree in the with commercial administration major at
Universitas Terbuka Jakarta (1990) and a master’s degree in financial management
at Sekolah Tinggi Manajemen IMMI Jakarta (2002).

page 409 of this Annual Report. Pudjianto
Member
Indonesian citizen, aged 66. Resides in Indonesia. He has been member of the
integrated corporate governance committee since 2015. His appointment for
this last tenure was effective on September 25,2017 based on Board of Directors
Decree No. 119/SK/DIR/2017. He is also an independent commissioner PT Bank
BCA Syariah since November 2013.
CAREER
Has been with BCA for 32 years and assigned at PT BCA Syariah for 3 years.
Launched his career at BCA Palembang as a clearing officer in 1978. In 1983, he
became BCA representative at Bank Indonesia acting as a counterpart for small
investment loans (KIK) and permanent working capital loans (KMKP). A year later
he served at the Tabanas and Taska division. Previously Suyanto Sutijadi was the
authorized signer of BCA Palembang (1985-1986). Then consecutively from 1987-
2004, he served as head of BCA branch offices including the supporting branches
of Palembang, Pangkal Pinang, Jambi Branch, Hayam Wuruk, Gajah Mada, Wisma
Asia, and as head of regional office V Medan. Retired from BCA in 2010. In 2013
he was appointed as an independent commissioner of PT BCA Syariah.
Earned a bachelor’s degree in economics from the University of Sriwijaya,
Palembang (1983).

page 409 of this Annual Report. Suyanto Sutjiadi
Member

Indonesian citizen, aged 52. Resides in Indonesia. He became a member of the

integrated corporate governance committee in 2015. His appointment for this
last tenure was effective on September 25 ,2017 based on Board of Directors
Decree No. 119/SK/DIR/2017. He is also a member of syariah supervisory board of
TP Bank BCA Syariah.
CAREER
Prior to joining PT Bank BCA Syariah, he was senior corporate banking (1993-
1994) at PT Bank Muamalat Indonesia, and later assumed a director position at
Karim Business Consultant (2004-2014). From 2010-2015, Sutedjo Prihatono was
a member of the audit committee and risk oversight committee of PT Bank BCA
Syariah.
Earned a bachelor’s degree in management from the economics faculty of
Krisnadwipayana University (1993) and a master’s degree in management from
Binus Business School (2014).

Sutedjo Prihatono
Member
Indonesian citizen, aged 62. Resides in Indonesia. He was appointed a member

of the integrated corporate governance committee in 2016. His appointment for
Decree No. 119/SK/DIR/2017. Currently he also serves as independent director of
BCA Finance Limited since January 2016.
CAREER
Joined BCA in 1984 and has since held various managerial positions including as
general manager and head of global trade and payment services (2009-2013),
chief manager and deputy head of international banking division (1995-2009),
deputy chairman of SWIFT Indonesia Association (2007-2009), senior manager and
deputy head of the Sudirman branch (1990-1995), and manager of the Asemka
branch (1984-1990).
Completed his undergraduate program in general management and marketing
at Catholic Parahyangan University, Bandung (1983).

Rudy Harjono
Member

Indonesian citizen, aged 63. Resides in Indonesia. Appointed a member of

integrated corporate governance committee of BCA in 2016. His appointment for
Decree No. 119/SK/DIR/2017. He is also an independent commissioner of Central
Santosa Finance since November 28, 2016, a member of the audit committee of PT
Asuransi Jiwa BCA since October 1, 2014, and a member of the audit committee
of PT BCA Finance since August 2015.
CAREER
Launched his career at BCA in 1992 and has since held various positions in lending
business units including as head of credit risk analysis group (2006-2012), adviser
of credit risk review work unit (2000-2006), and head of loans recovery (1992-
2000).
Earned his bachelor’s degree and master’s degree in economics from the University
of Mannheim, Germany (1991).

Mendari Handaya
Member

integrated corporate governance committee on September 25, 2017 based
on Board of Directors Decree No. 119/SK/DIR/2017. He is also an independent
commissioner of PT BCA Sekuritas since 2017.
CAREER
Currently serves as president commissioner of PT Karya Griya Bersama since 2009,
president commissioner of PT Dayalima Abisatya since 2012 and independent
commissioner of PT Pelayaran Nasional Bina Buana Raya Tbk since 2012
and Independent Commissioner at PT PPA Finance since 2018, as well as the
planning and risk monitoring committee of Perumnas. He has also served as an
independent consultant in corporate finance and capital markets (2012-2014,
and 2016-present). Previously, he served as president director of PT Pefindo Riset
Konsultasi (2014-2016), director of investment banking and corporate finance at
PT OSK Nusadana Securities Indonesia (2006- 2012), director of PT Catunilai Finans
Adhinarya (2002-2006), advisor at Lippo Group (2000-2002), and the group head
of bank restructuring and division head of asset management investment at the
Indonesian Bank Restructuring Agency – IBRA (1998- 2000).
Completed his undergraduate program in urban and regional planning techniques
at Bandung Institute of Technology (1990) and earned his master degree in
business administration from George Washington University, USA (1994).
TRAINING AND CERTIFICATION Hendra Iskandar Lubis

His participations in trainings, seminars and conferences in 2020 are available on Member

Indonesian citizen, aged 61. Resides in Indonesia. Appointed as a member of the

Integrated Governance Committee on July 10, 2020 based on Board of Directors
No.125/SK/DIR/2020. Also an Independent Commissioner of PT Bank Digital BCA
based on the Extraordinary General Meeting of Shareholders held on January 22,
2020, which became effective June 1, 2020.
CAREER
He spent his early professional years from 1986 to 2014 at BCA with various
positions in Information Technology Division and Enterprise Security Work Unit.
He is currently Head of the Information System Security Division at PT Rintis
Sejahtera, a position he has assumed since 2015. Prior to his years at BCA, he
had built his career at different companies in cyber security as an IT consultant,
computer analyst and systems engineer.
Completed his Diploma program in Business Data Processing at St. Petersburg.
Lawrence College of Applied Arts & Technology (Canada).

Ignatius Julianto Sukardi

Member

CORPORATE SECRETARY PROFILE

Indonesian citizen, aged 50. Resides in Jakarta. Has assumed the corporate
secretary position at BCA since September 1, 2019 based on Decree No. 2271/SK/
HCM/KP/A/2019. He has also served as senior executive vice president responsible
for accounting & finance and tax and economic research since May 1, 2018.
CAREER
Raymon Yonarto had assumed various managerial position at BCA including Head
of finance and planning Division (2011-2018), Corporate Secretary (2007-2011)
and head of investor relations (2005-2006). Prior to his years at BCA, he was vice
president of the Financial Sector Policy Committee (2002-2003), vice president
of the Indonesian Bank Restructuring Agency (1998-2002), banking analyst at
PT DBS Securities Indonesia (1996-1998) and a staff of finance, accounting and
internal audit department at Modern Group (1994-1996).
He earned a Bachelor of Arts Major Degree in accounting from the Philippines
Christian University (1994) and completed an MBA Degree from Strathclyde
University in the United Kingdom on Chevening Scholarship program.

Raymon Yonarto
Corporate Secretary

SENIOR OFFICERS
Name Position
Fely Hadinata Head of Regional Office I, Bandung
Gunawan Prayogo Head of Regional Office II, Semarang
Frengky Chandra Kusuma Head of Regional Office III, Surabaya
Hendrik Sia Head of Regional Office IV, Denpasar
Enny Kamal Head of Regional Office V, Medan
Tan Widy Tarmizi Head of Regional Office VI, Palembang
Weminto Suryadi Head of Regional Office VII, Malang
Daniel Hendarto Head of Regional Office VIII, Pondok Indah, Jakarta
Djoko Rosmiatun Mijaata Head of Regional Office IX, Matraman, Jakarta
Lukman Head of Regional Office X, Pluit, Jakarta
Mingto Purba Head of Regional Office XI, Balikpapan
Yandy Ramadhani Head of Regional Office XII, Wisma Asia, Jakarta
Christina Wahjuni Setyabudhi Executive Vice President of Wealth Management Division
Deddy Muljadi Hendrawinata Executive Vice President of Credit Risk Analysis Group
Linus Ekabranko Windoe Executive Vice President of Treasury & International Banking Division
Raymon Yonarto Executive Vice President of Corporate Finance and Secretary & Communication Division
Wira Chandra Executive Vice President of Corporate Banking & Corporate Finance
Inge Setiawati Head of Corporate Social Responsibility
Soeni Atonie Head of Anti Fraud Bureau
Ayna Dewi Setianingrum Internal Audit Division Head
Freddy Iman Commercial & SME Business Division Head
Felicia Mathilda Simon Consumer Credit Division Head
Ugahary Yovvy Chandra Individual Customer Business Development Division Head
Rusdianti Salim Cash Management Division Head
Hendra Tanumihardja Human Capital Management Division Head
Claudius Teddy Gunawan Learning and Development Division Head
Ong Sukianto Logistic & Building Division Head
Rudy Setiawan Network & Regional Development Division Head
I Ketut Alam Wangsawijaya Transaction Banking Business Development & Marketing Division Head
Jan Hendra Transaction Banking Product Develop Division Head
Tjhong Welly Yandoko Transaction Banking Partnership Solution Development Division Head
Janto Havianto* Treasury Division Head
Fanny Surjadi* International Banking Division Head
Hera Fendayani Haryn* Corporate Secretary and Communication Division Head
Lilik Winarni Operation Strategy & Development Division Head

Name Position
Adrianus Wagimin* Wealth Management Division Head
Edy Gunawan *
Head of Corporate Credit Risk Analysis Group
Grace Putri Ayu Dewijany* Head of Corporate Credit Risk Analysis Group
Helena Maria Atmodjo* Head of Corporate Credit Risk Analysis Group
Tan Tesien Tanudjaja *
Head of Corporate Credit Risk Analysis Group
Budi Mulja Adi Sentana* Head of Commercial & SME Credit Risk Analysis Group
Djulijanto Liong* Head of Commercial & SME Credit Risk Analysis Group
Ina Widjaja *
Head of Commercial & SME Credit Risk Analysis Group
Widjaja Stephen* Head of Commercial & SME Credit Risk Analysis Group
Inge Setiawaty *
Head of Corporate Transaction Group
Kristian Marbun* Head of Corporate Banking Group
Raymond Tanuwibowo Head of Corporate Banking Group
Sylna*
Head of Corporate Banking Group
Yuli Melati Suryaningrum* Head of Corporate Banking Group
Lay Susiana Santoso Head of Corporate Finance Group
Dhejani Surjadi Head of Menara BCA Corporate Branch Office
Jayaprawirya Diah Head of Data Management & IT Management Office Group
Evans Charles Benny H. Head of Digital Innovation Solution Group
Jip Thomas Sutanto Head of IT Infrastructure & Operation Group
Fransiscus Kaurrany Head of IT Architecture & Service Quality
Lukman Hadiwijaya Head of Application Management
Linda Djojonegoro Head of Credit & Consumer Card Services Group
Wilson Karimun Head of Transaction Banking Business Support Group
Feric Susilo Lie Head of Compliance
Thomas Armand Lahey Head of Enterprise Security
Eduard Guntoro Purba Head of Risk Management
Edy Untung Head of Credit Recovery
Wani Sabu Head of Digital Services
Jip Tommy Sutanto Head of Credit Services
Djunaidi Arifien Head of Domestic Payment Services
Susanwati Head of Electronic Banking Services
Radiman Ali Rohim Head of International Trade & Payment Services
Januar Agung Saputera Head of Legal Group
*
Report to the Executive Vice President

NUMBER OF EMPLOYEES AND

COMPETENCE DEVELOPMENT
Number of Employees
At the end of 2020 BCA had 24,603 employees, representing a decrease of 0.8% compared to 24,789 employees in 2019.
Employee by Organization Level

2020 2019 2018
Non Staff 1,201 1,304 1,181
Staff 18,609 18,884 19,330
Managers 4,681 4,511 4,346
Senior Officers (Including the Board of Commissioners and Directors) 112 90 84
Total 24,603 24,789 24,941
Employee by Seniority
2020 2019 2018
≤ 1 Year 1,653 1,842 1,177
> 1 – 5 Year 5,205 5,985 6,967
> 5 – 10 Years 5,588 3,864 2,626
> 10 – 15 Years 908 841 773
> 15 – 20 Years 824 1,436 1,712
> 20 Years 10,425 10,821 11,686
Total 24,603 24,789 24,941
Employee by Age
2020 2019 2018
≤ 25 Years 2,967 2,812 2,740
> 25 – 30 Years old 5,939 6,121 6,128
> 30 – 35 Years old 3,518 2,762 2,060
> 35 – 40 Years old 1,030 1,007 1,203
> 40 – 45 Years old 2,555 3,167 3,712
> 45 – 50 Years old 4,632 5,078 5,375
> 50 Years old 3,962 3,842 3,723
Total 24,603 24,789 24,941
Employee by Education Level

2020 2019 2018
Up to Senior High School 3,452 4,016 4,357
Diploma and Undergraduate 20,212 19,885 19,741
Graduate and Doctorate 939 888 843
Total 24,603 24,789 24,941
Employee by Status
2020 2019 2018
Permanent 23,206 23,211 23,833
Non Permanent (incl. contract, probationary, and trainee) 1,397 1,578 1,108
Total 24,603 24,789 24,941

Employee Competence Development
Employee Training
2020 2019 2018
Number Number Number of Number Number Number of Number Number Number of
of Classes of Days Participants of Classes of Days Participants of Classes of Days Participants
Managerial Leadership &
270 32,304 9,039 642 63,968 19,923 706 58,656 22,973
Personal Development
Credit Management 128 26,578 3,721 200 30,788 5,261 179 22,721 4,111
Risk Management
34 792 586 40 822 481 39 831 511
Certification Program
Sales 112 6,696 2,978 189 9,841 6,372 123 7,443 3,840
Service 77 3,854 3,213 144 8,619 6,429 93 5,812 4,129
Operations & Information
566 81,753 13,714 861 123,706 21,285 835 110,200 24,152
Technology
Other 181 8,384 6,014 196 10,994 7,797 30 1,850 732
Total 1,368 160,361 39,265 2,272 248,738 67,548 2,005 207,513 60,448
Employee Training Expenses (in million Rupiah)

2020 2019 2018
Total Employee Training Expenses 208,954 395,659 335,991
More detailed information regarding competence development can be seen in this Annual Report under the Human Resources chapter on page 240-245.
TRAINING AND/OR EDUCATION FOR THE BOARD

OF COMMISSIONERS, BOARD OF DIRECTORS,
COMMITTEES, CORPORATE SECRETARY, AND
INTERNAL AUDIT UNIT
Information regarding training and/or education for the Board of Commissioners, Board of Directors, Committees, Corporate
Secretary, and Internal Audit Unit is presented in the section on Corporate Profile, pages 62-91 and Corporate Governance,
pages 341-342, 355-363, 391-412 and 448 in this Annual Report.

SHAREHOLDER COMPOSITION
BCA Ultimate Shareholder
Robert Budi Hartono Bambang Hartono

(Ultimate Shareholder) (Ultimate Shareholder)
51.00% 49.00%
PT Dwimuria Investama
Public
Andalan
54.94% 45.06%*
Note:
Controlling Shareholders
Controlling Line
* Of the portion of shares belonging to public shareholders, 2.49% is owned by affiliated parties of PT Dwimuria Investama Andalan, 1.76% is owned
by Anthoni Salim. In addition, 0.19% is owned by certain members of the current Board of Commissioners and Board of Directors of BCA.
Details of 20 Largest Shareholders

No Name Number of Shares %
1 PT DWIMURIA INVESTAMA ANDALAN 13,545,990,000 54.94

2 GIC S/A GOVERNMENT OF SINGAPORE 238,532,039 0.97
3 BNYM RE BNYMLB RE EMPLOYEES PROVIDENTFD BOARD-2039927326 174,291,500 0.71
4 ANTHONI SALIM 171,047,927 0.69
5 SSB KGZ3 S/A INVESCO OPPENHEIMER DEVEL MAR FUND-2144619731 155,138,000 0.63
6 JPMBL SA UCITS CLT RE-JPMORGAN FUNDS 151,318,100 0.61
7 JPMCB NA RE-VANGUARD TOTAL INTERNATIONAL STOCK INDEX FUND 140,070,950 0.57
8 HSBC BANK PLC S/A SAUDI ARABIAN MONETARY AUTHORITY 137,096,230 0.56
9 JPMBLSAA AIF CLT RE-STICHTING DEPOSITARY APG EMERGING MARKETS EQUITY POOL 135,718,100 0.55
10 DJS KETENAGAKERJAAN PROGRAM JHT 132,817,700 0.54
11 JPMCB NA RE - VANGUARD EMERGING MARKETS STOCK INDEX FUND 125,850,750 0.51
12 LGT BANK AG - CLIENT ASSETS 123,553,150 0.50
13 JPMCB NA RE-WELLCOME TRUST 114,260,500 0.46
14 PT PRUDENTIAL LIFE ASSURANCE - REF 94,489,800 0.38
15 PT LINGKARMULIA INDAH 90,000,000 0.37
16 BNYMSANV RE BNYMIL RE FS INV ICVC-ST IN A PA LE FD-2039846536 87,179,855 0.35
17 BNYMSANV RE BNYM RE PEOPLE'S BANK OF CHINA-2039845393 84,610,500 0.34
18 JPMCB NA RE-T.ROWE PRICE INTERNATIONAL STOCK FUND 80,323,900 0.33
19 BNYM RE VANGUARD INTERNATIONAL GROWTH FUND -2039926057 78,475,300 0.32
20 SSB 2Q27 S/A ISHARES CORE MSCI EMERGING MARKETS ETF-2144613424 77,336,400 0.31
Total 15,938,100,701 64.64
Source: Indonesian Central Securities Depository (KSEI)
Note:
Several of the listed institutions act as custodians for shareholders

Details of Shareholders with More than 5% Share Ownership

As at 31 December 2020, there are no shareholders with more than 5% shareownership, except PT Dwimuria
Investama Andalan as the controlling shareholder of BCA.
Public Shareholders with Less than 5% Shares Ownership
Composition*
Individual
Local 3.31%
Foreign 0.03%
Institution
Local 7.20%
Foreign 34.52%
Total 45.06%
Composition*
Local Shareholders 10.51%
Individual 3.31%
Limited Liability Company 2.53%
Insurance 1.96%
Danareksa 1.58%
Foundation 1.13%
Cooperative 0.00%
Foreign Shareholders 34.55%
Individual 0.03%
Foreign Entity 34.52%
Total 45.06%
* Calculated based on total number of BCA outstanding share amounting to 24,655,010,000.

Source: Indonesian Central Securities Depository (KSEI) and PT Raya Saham Registra
Share Ownership Percentage of Commissioners and Directors

As at 31 December 2020, the Board of Commissioners and Board of Directors of BCA hold on aggregate 0.19% of the
shares of BCA. Details of the share ownership of individual Commissioner and Director are presented in the section on
Consolidated Financial Statements on page 665.

RECORD OF BCA SHARE AND

OTHER SECURITIES LISTING
PT Bank Central Asia Tbk (BCA) held Initial Public Offering (IPO) on 11 May 2000. The IPO was listed on the Jakarta Stock Exchange
and the Surabaya Stock Exchange on 31 May 2000 (Currently both exchanges were merged into the Indonesia Stock Exchange).
Record of BCA Share Listing at the Indonesia Stock Exchange

Number of Total par Value
Date Description
Outstanding Shares (in Rupiah)
11 May 2000 Initial Public Offering (IPO) 2,943,986,000 2,943,986,000 500
15 May 2001 Stock split I with ratio of 1:2 x2 5,887,972,000 250
Shares issued in accordance with the
2001 58,025,000 5,945,997,000 250
Management Stock Option Plan (MSOP)

2002 71,526,000 6,017,523,000 250

2003 113,611,500 6,131,134,500 250
8 June 2004 Stock split II with ratio of 1:2 x2 12,262,269,000 125

2004 40,944,500 12,303,213,500 125
2005 15,888,000 12,319,101,500 125
2006 8,403,500 12,327,505,000 125
31 January 2008 Stock split III with ratio of 1:2 x2 24,655,010,000 62.5
Note:
The Extraordinary General Meeting of Shareholders on 12 April 2001 decided to increase the issued capital by issuing 147,199,300 shares through the Management Stock
Option Plan (MSOP). The MSOP was executable from 10 November 2001 up to 9 November 2006. Shares issued in accordance with the MSOP program above were taken into
account for the effect of the stock split.
Record of Other Securities Listing

In 2018 BCA has issued subordinated bonds, which detail can be seen in the Bonds Highlights on page 21.

BCA GROUP STRUCTURE AND

SUBSIDIARIES OWNERSHIP
100% 99.576% 99.9999% 75% 75% 99.9997% 90% 90% 99.99999%
PT Central
BCA Finance 0.424% PT BCA 0.0001% PT Bank BCA 25% PT Asuransi 25% PT BCA Multi 0.0003% PT BCA PT Asuransi 0.00001% PT Bank
Capital
Limited Finance Syariah Umum BCA Finance Sekuritas Jiwa BCA Digital BCA
Ventura
100% 100% 100% 100% 100% 90% 90% 100%
100%
PT BCA Finance
Vehicle Loan New Car Financing, Used Car Financing
BCA Finance Limited Money transfers and Fire Cash, Tahapan, LC

Opening Tahapan
(savings) accounts
Funding Tahapan iB, Tahapan Rencana iB, Current Account iB,

PT Bank BCA Syariah
Deposits iB, Simpanan Pelajar (SimPel) iB, Tahapan Mabrur iB
Financing Checking account financing - shariah iB, Bank Guarantee, Umrah

financing iB, Working Capital BCA Syariah iB, Investment loan BCA
Syariah iB, Mortgage iB, Factoring BCA Syariah iB, Auto financing iB,
Gold iB
Services Deposit services - Haji BCA Syariah, Money transfer (Retail dan
RTGS), Kliring (Lokal dan Intercity Clearing), Inkaso, Safe Deposit
Box (SDB), Payroll, Bank’s Refference
PT Asuransi Umum BCA (BCA Insurance) Auto Insurance, Fire Insurance, Property All Risks Insurance,
Personel &
EARTHQUAKE Insurance, Personal Accident Insurance, Travel
Commercial
Insurance, Freight Insurance, Terorism and Sabotage, Contractor
Insurance
All Risks, Heavy Equipment, Machinery Breakdown
PT BCA Multi Finance

(Dahulu PT Central Santosa Finance/ CSF) Auto Financing Kredit Pemilikan Motor (KPM), Kredit Sepeda Motor (KSM), Kredit
Motor Bekas (KMB), Kredit Mobil Seken (KMS)
PT Central Capital Ventura (CCV)

Investment and Investment and collaboration Services
collaboration
PT BCA Sekuritas
Retail Brokerage &
Investment Banking Retail Brokerage & Investment Banking
PT Asuransi Jiwa BCA (BCA Life) Asuransi Hospital 100% Refundable, Bima Proteksi Kesehatanku,
Health
BCA Life Perlindungan Kritis Optima, BCA Life Purna Medis Optima
Heritage BCA Life Heritage Protection, BCA Life Proteksi Jiwa Optima
Accident b-SAVE Accident Protection

INFORMATION ON SUBSIDIARIES
Company Name Share Ownership Type of Business
PT BCA Finance PT Bank Central Asia Tbk : 99.576% Auto Financing & Multipurpose Financing
BCA Finance Limited : 0.424%
Total : 100%
BCA Finance Limited PT Bank Central Asia Tbk : 100% Remittance and Money Lending
PT Bank BCA Syariah PT Bank Central Asia Tbk : 99.9999% Sharia Banking
(BCA Syariah)
PT BCA Finance : 0.0001%
Total : 100%
PT Asuransi Umum BCA PT Bank Central Asia Tbk : 75% General Insurance
(BCA Insurance)
PT BCA Finance : 25%
Total : 100%
PT BCA Multi Finance PT Bank Central Asia Tbk : 75% Auto Financing & Multipurpose Financing
(formerly PT Central Santosa
Finance) PT BCA Finance : 25%
Total : 100%
PT Central Capital Ventura PT BCA : 99.9997% Venture Capital Company

(CCV)
Total : 100%
PT BCA Sekuritas PT Bank Central Asia Tbk : 90% Securities Brokerage Dealer and Underwriter for Issuance of
Securities
Chandra Adisusanto : 10%
Total : 100%
PT Asuransi Jiwa BCA PT Bank Central Asia Tbk : 90% Life Insurance
(BCA Life)
Chandra Adisusanto : 10%
Total : 100%
PT Bank Digital BCA PT Bank Central Asia Tbk : 99.99999% Banking (Commercial Banking)
(formerly Bank Royal)
Total : 100%

Total Assets Operational

Brief Profile Company Address
(in billion Rupiah) Status
PT BCA Finance was established in 1981 and currently 8,536.1 Wisma BCA Pondok Indah Lantai 8, Operating
provides vehicle financing, particularly 4-wheeler. Jl. Metro Pondok Indah No. 10
BCA became a major shareholder in 2001. Jakarta 12310
Tel. : (021) 29973100
BCA Finance Limited was established in 1975, and 910.0 Unit 4707,47/F, The Center, Operating
currently holds a business license as a money lender with a 99 Queen's Road Central,
focus on fund remittance services. BCA owned direct and Hong Kong
indirect ownership to 100% in 1996. Telp. : (852) 28474249
PT Bank BCA Syariah (formerly PT Bank UIB) was 9,720.3 Jl. Jatinegara Timur No. 72 Operating
established in 1991 and currently operates as a sharia Jakarta 13310
bank. BCA owned direct and indirect ownership to 100% Telp. : (021) 8505030, 8505035,
in 2009 8190072
PT Asuransi Umum BCA (formerly PT Central Sejahtera 2,127.3 Gedung Sahid Sudirman Center Operating
Insurance) was established in 1988 as an insurance Lantai 10 Unit 10F
company particularly engaged in general or loss insurance Jl. Jend. Sudirman Kav.86
activities. BCA through PT BCA Finance held a 25% shares Jakarta 10220
ownership in 2010 and increased its direct and indirect Telp. : (021) 27889588
ownership to 100% in 2013.
PT BCA Multi Finance (formerly known as PT Central 1,069.9 WTC Mangga Dua Lantai 6 Operating
Santosa Finance/CSF) was established in 2010 and is Blok CL No. 001
engaged in motorcycle, car and multipurpose financing. Jl. Mangga Dua Raya No.8
In 2010, BCA owned a 25% stake of the company Jakarta 14430
indirectly through PT BCA Finance. In 2014, the Bank Telp. : (021) 29648200
became the majority shareholder with ownership of 45%.
In 2017, it increased its direct and indirect ownership
to 100%.
PT Central Capital Ventura, was established in 2017 as a 406.0 Gedung Office 8 Lantai 16 Unit F Operating
venture capital company. BCA owned direct and indirect SCBD Lot 28
ownership to 100%. Jl. Jend. Sudirman Kav 52-53
Jakarta 12190
PT BCA Sekuritas (formerly PT Dinamika Usaha Jaya) 1,258.4 Menara BCA, Grand Indonesia Operating
was established in 1990 with business lines as securities Lantai 41, Suite 4101
brokerage and investment bank. BCA became a major Jl. M.H. Thamrin No.1
shareholder in 2011. Jakarta 10310
Telp. : (021) 23587222
PT Asuransi Jiwa BCA was established in 2013 as a life 1,467.9 Chaze Plaza Lantai 22 Operating
insurance company and began its operation in 2014. Jl. Jend. Sudirman Kav.21
In 2017, BCA became a direct shareholder in Jakarta 12920
PT Asuransi Jiwa BCA with 90% shares ownership, Telp. : (021) 21888000
whereas previously BCA has indirect shareholding
through PT BCA Sekuritas and PT Asuransi Umum BCA.
PT Bank Digital BCA (formerly PT Bank Royal), engages in 2,893.9 Jl. Suryopranoto No.52 Operating
commercial banking business with status of Bank BUKU Jakarta Pusat 10130
II. BCA owned direct and indirect ownership to 100% in Telp. : (021) 63864472, 63864473
2019.

CAPITAL MARKET SUPPORTING

INSTITUTION
Public Accounting Trustee

Kantor Akuntan Publik Tanudiredja, Obligasi Subordinasi Berkelanjutan I
Wibisana, Rintis & Rekan Bank Central Asia Tahap I Tahun 2018
(a member firm of PwC Global Network) (Seri A & B)
WTC 3
Jl. Jend. Sudirman Kav. 29-31 PT Bank Rakyat Indonesia (Persero) Tbk
Jakarta 12920 Up. Bagian Trust and Corporate Services
Indonesia Divisi Investment Services
Tel. (62-21) 521 2901 Gedung BRI II - 30th Floor
Fax. (62-21) 5290 5555, 5290 5050 Jl. Jendral Sudirman Kav. 44-46
Jakarta Pusat 10210
Share Registrar Tel. (62-21) 250 0124, 575 2362, 575 8130
PT Raya Saham Registra Fax.(62-21) 575 2444, 251 0316
Gedung Plaza Sentral, 2nd Floor
Jl. Jend. Sudirman Kav. 47-48
Jakarta 12930 Notary
Tel. (62-21) 252 5666 Christina Dwi Utami, S.H., M.Hum., M.Kn
Fax. (62-21) 252 5028 Jl. K.H. Zainul Arifin No.2
Website : www.registra.co.id Jakarta Barat 11140
Indonesia
Tel. (62-21) 634 5668
Securities Rating Agency Fax. (62-21) 634 5666
Fitch Ratings Singapore Pte Ltd
One Raffles Quay
South Tower #22-11 Law Firm Consultant
Singapore 048583 Hadiputranto, Hadinoto & Partners
Tel. (65) 6796 7200 Pacific Century Place, Level 35
Website : www.fitchratings.com Sudirman Central Business District Lot 10
Jl. Jendral Sudirman Kav. 52-53
PT Fitch Ratings Indonesia Jakarta 12190
DBS Bank Tower, 24th Floor, Suite 2403 Indonesia
Jl. Prof. Dr. Satrio Kav. 3-5 Tel. (62-21) 2960 8888
Jakarta 12940 Fax.(62-21) 2960 8999
Tel. (62-21) 2988 6800
PT Pemeringkat Efek Indonesia (PEFINDO)

Panin Tower Senayan City, 17th Floor
Jl. Asia Afrika Lot 19, Jakarta 10270
Tel. (62-21) 7278 2380
Website : www.pefindo.com

AWARDS AND CERTIFICATIONS
PENGHARGAAN
AWARDS
Time Award Organizer Category

Corporate
Apr 2 PR Indonesia Award 2020 PR Indonesia Winner of 2020 PR Indonesia Award as the most
popular in Media Category in 2019
Mei 14 Corporate Branding PR Award The Iconomics Winner of Corporate Branding, 2020 PR Award for
2020 (Virtual Award) Banking Category
Jun 30 Indonesia’s Top 100 Most SWA Magazine, WIR The fourth Most Valuable Indonesian Brand 2020 with
Valuable Brands 2020 Global, Brand Finance Brand Value from US$2,917mn and AAA+ Rating
Asia Pacific
Forbes' List of The World's Forbes #1 in Indonesia
Best Bank 2020
Forbes' List of Global 2000 Forbes #487 Global 2000:
2020 - #1644 Sales
- #385 Profit
- #509 Assets
- #255 Market value
Jul 16 Leading Disruption Economy Iconomics 20 Pilar Finansial Indonesia Award 2020
21 Investor Awards 2020 Investor Magazine Top Performing Listed Companies 2020
Aug 19 SWA 100 : Peringkat SWA Magazine 100 Best Listed Companies based on WAI 2020
Perusahaan Publik Terbaik
(Best Public Company Rank)
2020
19 5th Indonesia Best Banking Warta Ekonomi The Healthiest Bank
Award 2020
25 Bank Terbaik (Best Bank)2020 Berita Satu (Investor "2020 Best Bank" for Buku IV Bank category with Tier
Magazine) I Capital above Rp. 30 trillion. Special Award as "2020
Best Listed Bank"

AWARDS AND CERTIFICATIONS - continued
AWARDS

Sep 29 Infobank Award 2020 Infobank Magazine awarded EXCELLENT for 2019 Financial Performance
for Buku 4 Bank Category
30 Asiamoney Best Bank Awards Asiamoney Best Domestic Bank
2020
Oct 2 HR Asia Award 2020 HR Asia (Magazine) Best Companies to Work for in Asia 2020
& Business Media
International
28 Iconomics Top Bank Iconomics Iconomics Platinum Award for Buku 4 Bank Category
2020
29 World Best Banker 2020 The Economist TOP 8 of World Best Banker 2020
1. Best Mega Contact Center
2. Best In Customer Service
3. Best Helpdesk
4. Best Green Contact Center
5. Best Contact Center Design
6. Best Community Spirit
7. Best Direct Response Campaign
8. Best Outbound Campaign
9. Best Social Media
10. Best Sales Campaign
11. Best Recruitment
12. Best Incentive Scheme
13. Best Outsourcing Partnership
14. Best Customer Loyalty
1. Best Technology Innovation
Nov 6 Indonesia IT Award III 2020 Economic Review Platinum Award - 2nd Best IT for Listed Company
12 Indonesia Financial Award Iconomics Brand Awareness, Brand Image, Customer Service
2020 (Millennial's Choice) Quality
13 Asean Business Award 2020 ASEAN-BAC Awarded with the category of Combating COVID-19
Dec 3 Obsession Awards 2020 Men's Obsession Best Companies 2020
Magazine
10 Forbes Indonesia Best of the Forbes Indonesia Top 50 Companies for 2020 (Rank 16)
Best Awards 2020 Trifecta Award for Winning 3 Years in a Row
14 Bisnis Indonesia Award 2020 Bisnis Indonesia The Best Bank for Private Foreign Exchange
Commercial Bank Category
17 Indonesia Customer Majalah SWA Indonesia Customer Experience Award 2020
Experience Award 2020
Penghargaan Kementerian Kementerian Best Work Performance of SUN Retail Distribution
Keuangan Republik Indonesia Keuangan RI (Ministry Partner in 2019
(Ministry of Finance of of Finance of Republic Best Work Performance of SBSN Retail Distribution
Republic of Indonesia Award) of Indonesia) Partner in 2020 - Conventional Bank Category
IBBCA Predicate - Private Bank Category
18 Iconomics Emiten Award 2020 Iconomics Iconomics Emiten Award 2020 in FINANCE sector
22 Top Digital Awards 2020 IT Works Magazine Top Digital 2020 Level Stars 5
Top Digital Transfirmation Readiness 2020

AWARDS

Product & Services
Feb 12 Indonesia Digital Innovation Warta Ekonomi Innovative Company For Sustainable Digital Banking
Award 2020 Experience
19 TOP Brand Award 2020 Marketing Magazine BCA (for Credit Card category)
BCA (for Deposit Product Category)
Flazz (for Prepaid Card Category)
HALO BCA (for Call Center Category)
Klik BCA (for Internet Banking category)
KPR BCA (for Bank's mortgage category)
m-BCA (for Mobile Banking Category)
Tahapan BCA (for Saving Product Category)
Mar 11 Infobank - The Best Bank in Infobank Magazine The Best Bank in Mortgage 2020 on Property Credit
Mortgage 2020 Rating in 2019
11 Infobank – Top SME Lender Infobank Magazine Top SME Lender on SME Credit Rating by Infobank in
2020 2020
Jun 26 Indonesia’s Most Popular Iconomics Indonesia’s Most Popular Digital Financial Brands
Digital Financial Brands (Millennials' Choice)
Award 2020
Jul 23 Banking Service Excellence Infobank & MRI 1st Best Opening Account via Mobile Application/
Awards 2020 Mobile Browser
1st Best Digital
2nd Best ATM Public Area
2nd Best CRM
2nd Best e-Banking
2nd Best Chatbot
3rd Best Overall Performance
Sep 2 Anugerah Inovasi (Innovation IDX Channel Innovation in Products and Business Model for Digital
Award) IDX Channel 2020 Platform: Rising The Bar
Nov 4 WOW Brand Award Markplus Inc Winner of Internet Banking Category
Winner for ATM Category
Winner for Mobile Banking Category
Winner for Credit Card Category
Winner for Call Center & Saving Account Category
Winner for E-Money Card Category
Winner for Mortgage Category
20 Indonesia Property&Bank Property&Bank Best Home Ownership Loan Technology
Award XV 2020 Magazine
25 Payment Channel Award 2020 BPJS Kesehatan The highest Transaction and revenue for Non-pooling
Bank Category
The highest autodebit participant for Non-pooling
Bank Category
26 3rd DataGovAi 2020 Summit DataGovAi Best Data Technology DatagovAI 2020
and Awards
Best Data Governance DatagovAI 2020
30 Top Innovation Choice Award Infobrand Magazine BCA mBanking feature: BagiBagi (Sharing to many
2020 accounts)
WELMA Apps
Des 17 Indonesia Customer SWA Magazine Mobile Banking Category
Experience Award 2020
Credit Card Category
18 Indonesia Best Brand Award SWA Magazine Credit Card Category (Platinum Predicate)
2020

AWARDS

Customer Service
Feb 20 Satisfaction Loyalty Infobank Magazine & Rank I 2020 Engagement Index Category
Engagement Awards (SLE) Marketing Research
2020 Indonesia (MRI)
Rank I 2020 Satisfaction Index Category
Rank I 2020 Customer Influence Index Category
Rank I 2020 Customer Purchase Index Category
Rank I 2020 Satisfaction Index for Physical Outlets
Category
Rank I 2020 Satisfaction Index for ATM Category
Rank II 2020 Loyalty Index Category
Rank II 2020 Customer Knowledge Index Category
Rank II 2020 Satisfaction Index for Customer Service
category
Rank III 2020 Customer Referral Index Category
Rank III 2020 Satisfaction Index for Teller category
Rank III 2020 Satisfaction Index for Security category
Nov 5 Contact Center World (CCW) Contact Center World 1. Best Analyst
Asia Pacific Award 2020
2. Best Quality Auditor
3. Best HR Professional
4. Best IT Support Professional
5. Best Operation Manager
6. Best Trainer
7. Best Sales Manager
8. Best Project Manager
9. Best Customer Service Professional
10. Best Sales Professional
11. Best Workforce Planner
1. Best Operation Manager
2. Best Analyst
3. Best Supervisor
4. Best IT Support Professional
1. Best Project Manager
2. Best Customer Service Professional
20 Indonesia Contact Center Indonesia Contact Grand Champion (20 Platinum, 15 Gold, 6 Silver dan 5
Association (ICCA) Award Center Association Bronze )
2020
Corporate
Platinum Contact Center Operation
Platinum Technology Innovation
Platinum Digital Media Innovation
Platinum Business Contribution
Platinum Employee Engagement
Platinum People Development
Gold Customer Experience

AWARDS

Nov 20 Indonesia Contact Center Indonesia Contact Teamwork
Association (ICCA) Award Center Association
2020 (lanjutan)
Platinum Quality Assurance
Platinum SMART
Platinum Telesales
Gold Reporting
Gold Schedulling
Individu
Platinum BTB Leader
Platinum BTB Support
Platinum BTB Customer Service
Platinum Manager
Platinum Trainer
Platinum Desk Control
Platinum Team Leader Inbound Large
Platinum Team Leader Outbound
Platinum Team Leader Cust Service
Platinum Agent Digital
Platinum Agent Inbound Large
Gold BTB Manager
Gold BTB Agent Inbound
Gold Supervisor Large
Gold Team Leader Cust Service
Gold IT Support
Gold Quality Assurance Large
Gold Back Office Large
Gold Customer Service
Gold Agent Premium
Gold Agent English Large
Gold Telemarketing
Gold Team Leader Outbound
Silver Manager
Silver Supervisor Large
Silver Team Leader Digital
Silver Back Office Large
Silver Agent Inbound Large
Silver Agent Premium
Bronze BTB Leader
Bronze BTB Support
Bronze Quality Assurance Large
Bronze Agent English Large
Bronze Telemarketing

AWARDS

Esg
Feb 27 Indonesian CSR Brand Equity The Iconomics Excellence Corporate Social Responsibility Program for
Award 2020 Bank Category
Sep 23 Indonesia CSRxPKBL Award Warta Ekonomi TOP 4 CSR for Indonesia CSR x PKBL Award 2020,
2020 " Prosperity, Humanity, Finance Category, Subsector BUKU 4 Bank
and Sustainability"
Nov 10 Foundation for International Foundation for A+ Rating Listed Companies with the Best
Humas Rights Reporting International Humas Sustainability Report in 2019
Standards (FIHRRST) Rights Reporting
Standards (FIHRRST)
17 Environmental, Social & Berita Satu (Investor LQ 45 - ESG Listed Company
Governance (ESG) Award Magazine)
2020
The Best Social Disclosure for Listed Companies in the
Banking Sector
The Best ESG Disclosure for Buku IV Bank Category
The best environmental disclosure for Buku IV Bank
Category
The Best Social Disclosure for Buku IV Bank Category
Management
Jul 23 Indonesia Financial Top Warta Ekonomi Jahja Setiaatmadja as Best Leader for Business
Leader Award 2020 Sustainability Through Business Innovation -
Effectiveness of Digital Acceleration Category State-
Private Bank Buku IV
Sep 9 PR Indonesia Most Popular PR Indonesia Jahja Setiaatmadja as the Best CEO for Private Listed
Leader in Social Media 2020 Companies.
Dec 1 Infobank Top 100 Bankers Majalah Infobank Bankers of The Year (Bapak Suwignyo Budiman)
2020
10 CNBC Indonesia Award 2020 CNBC Indonesia The Most Influential Leader (Bapak Jahja Setiaatmadja)
Iconomics Indonesia Top 40 Iconomics Top 40 PR Persons Award 2020 (Ibu Hera F. Haryn)
PR Persons Award 2020
Indonesia Most Admired CEO Warta Ekonomi Most Admired CEO (Bapak Jahja Setiaatmadja)
Award 2020
Top Leader on Digital Implementation 2020 (Bapak
Armand W Hartono)
Sharia Banking
Mar 11 Top SME Lenders Award 2020 Infobank
Sep 29 Golden Throphy "25th Infobank
Infobank Award'
Nov 21 The Best Performance Sharia Property & Finance
Bank During Pandemic Journalist Alliance
(AJPK) dan
Property&Bank
Magazine
Dec 15 The Most Innovative Islamic The Islamic Retail
Retail Banking Product in Banking Awards (IRBA)
Indonesia 2020
20 Bank Syariah Terbaik Anugerah Syariah
Republika (Republika
Sharia Award) 2020

AWARDS

Financing
May 15 3rd rank of 9th Digital Brand Infobank
Awards - Conventional
General Insurance Category
Insurance
Sep 2 General Insurance Company Infobank
with gross premium between
500 billion rupiah - under 1
Trillion
Platinum Trophy Infobank
Okt 14 Top 7 Best Financial ThinkInnovate dan
Performance Insurance Pikiran Rakyat
Companies With Assets
Between IDR 2-10 Trilion,
Category General Insurance
Dec 10 The Most Innovative Islamic The Islamic Retail
Retail Banking Product in Banking Awards (IRBA)
Indonesia 2020
Priority Banking
Sep 16 The Best Inhouse Magazine Grid Story Factory and
Category (Private Sector, 2nd Grid Voice
Winner)

BRANCHES
REGION I REGION III

Address: Number of Branches: Address: Number of Branches:
Jln. Asia Afrika 122-124 11 Main Branches Jln. Raya Darmo 5 13 Main Branches
Bandung 40261 67 Sub Branches Surabaya 60265 92 Sub Branches
Tel. (022) 4236303 12 Cash Offices Tel. (031) 5618921 31 Cash Offices
Locations: Locations:
Bandung Majalengka Bangkalan Pamekasan
Banjar Ngamprah Bojonegoro Sampang
Ciamis Purwakarta Gresik Sidoarjo
Cianjur Singaparna Jombang Sumenep
Cimahi Soreang Lamongan Surabaya
Cirebon Subang Mojokerto Tuban
Garut Sukabumi
Indramayu Sumber REGION IV
Karawang Sumedang Address: Number of Branches:
Jln. Boulevard Blok F5 No.5 13 Main Branches
Kuningan Tasikmalaya
Makassar 90231 62 Sub Branches
Tel. (0411) 453355 20 Cash Offices
REGION II Locations:
Address: Number of Branches: Ambon Palopo

Jln. Pemuda 90-92 13 Main Branches
Bau Bau Palu
Semarang 50133 83 Sub Branches
Tel. (024) 3550333 28 Cash Offices Bitung Pare Pare
Locations: Denpasar Pinrang
Banjarnegara Purbalingga Gianyar Praya
Bantul Purwodadi Gorontalo Ruteng
Batang Purwokerto Jayapura Selong
Blora Purworejo Kendari Semarapura
Boyolali Rembang Kotamobagu Sentani
Brebes Salatiga Kupang Singaraja
Cilacap Semarang Luwuk Sorong
Demak Slawi Makassar Sungguminasa
Jepara Sleman Manado Tabanan
Kajen Sragen Manokwari Ternate
Karanganyar Sukoharjo Mataram Timika
Kebumen Surakarta Mengwi Tomohon
Kendal Tegal Negara Watampone
Klaten Temanggung
Kudus Ungaran
Magelang Wates
Mungkid Wonogiri
Pati Wonosari
Pekalongan Wonosobo
Pemalang Yogyakarta

BRANCHES - continued
REGION V REGION VII

Jln. P. Diponegoro 15 13 Main Branches Jln. Jend.Basuki Rachmat 70-74 11 Main Branches
Medan 20112 56 Sub Branches Malang 65111 49 Sub Branches
Tel. (061) 4155800 / 4575800 20 Cash Offices Tel. (0341) 358500 13 Cash Offices
Locations: Locations:
Banda Aceh Medan Banyuwangi Malang
Bandar Seri Bentan Padang Batu Magetan
Batam Payakumbuh Blitar Nganjuk
Bengkalis Pekanbaru Bondowoso Ngawi
Binjai Pematang Siantar Jember Pasuruan
Bireuen Rantau Prapat Kanigoro Ponorogo
Bukittinggi Sei Rampah Kediri Probolinggo
Dumai Tanjung Balai Kepanjen Situbondo
Kisaran Tanjung Balai Karimun Kraksaan Trenggalek
Lhokseumawe Tanjung Pinang Lumajang Tulungagung
Limapuluh Tebing Tinggi Madiun
Lubuk Pakam Tembilahan
REGION VIII
REGION VI Address: Number of Branches:
Wisma BCA Pondok Indah 11 Main Branches
Address: Number of Branches: Jln. Metro Pondok Indah No.10 97 Sub Branches
Jln. Kapten A. Rivai 22 10 Main Branches Jakarta 12310 25 Cash Offices
Palembang 30129 38 Sub Branches Tel. (021) 29973488
Tel. (0711) 312244 32 Cash Offices
Locations:
Locations:
Cibinong Purwakarta
Bandar Lampung Menggala
Cikarang Tangerang
Bangko Mentok
Depok Tangerang Selatan
Baturaja Metro
Jakarta (Pusat, Selatan, Timur & Tigaraksa
Bengkulu Muara Bungo Utara)
Curup Muara Enim
Gunung Sugih Pagar Alam
REGION IX
Jambi Palembang
Address: Number of Branches:
Kalianda Pangkal Pinang Jln. Matraman Raya 14-16 13 Main Branches
Jakarta 13150 109 Sub Branches
Kepahiang Pangkalan Balai Tel. (021) 8581259 19 Cash Offices
Koba Prabumulih Locations:
Kotabumi Pringsewu Bekasi Depok
Kuala Tungkal Sekayu Bogor Jakarta (Pusat, Selatan, Timur &
Lahat Sungai Liat Utara)
Lubuk Linggau Tanjung Pandan Cibinong Karawang
Manggar Toboali Cikarang
Martapura

BRANCHES - continued
REGION X NON REGION OFFICE

Jln. Pluit Selatan Raya 10 Main Branches Menara BCA, Grand Indonesia 1 Main Branches
Komplek Perkantoran Landmark 89 Sub Branches Jln. MH Thamrin No. 1
Pluit Blok A No.8 3 Cash Offices Jakarta 10310
Jakarta 14440 Tel. (021) 23588000
Tel. (021) 6601718
Locations:
Locations:
Jakarta (Pusat)
Jakarta (Barat, Pusat & Utara)
REPRESENTATIVE OFFICE
REGION XI
SINGAPORE HONG KONG
Address: Number of Branches: Address: Address:
Jln. Jend. Sudirman 139 8 Main Branches 360 orchard road Unit 4707, 47/F The Center
Balikpapan 76113 37 Sub Branches #06-06A International building 99 Queen’s Road Central
Tel. (0542) 737133 7 Cash Offices Singapore 238869 Hong Kong
Locations:
Balikpapan Samarinda
Banjarbaru Sambas
Banjarmasin Sampit
Batulicin Sangatta
Bontang Singkawang
Ketapang Sintang
Kota Kubu Sungai Raya
Martapura Tanjung
Mempawah Tanjung Redeb
Palangkaraya Tarakan
Pangkalan Bun Tenggarong
Pontianak
REGION XII
Address: Number of Branches :
Wisma Asia I 12 Main Branches
Jln. S. Parman kav.79 95 Sub Branches
Jakarta 11420 25 Cash Offices
Tel. (021) 5638888
Locations:
Cilegon Serang
Jakarta (Barat & Pusat) Tangerang
Pandeglang Tangerang Selatan
Rangkasbitung Tigaraksa

INFORMATION ON
COMPANY’S WEBSITE
BCA has developed its website, which can be accessed through https://www.bca.co.id/ to enable the public to
receive thorough information about the company.
On the website, BCA provides information on banking products and services solutions to meet individual
and business needs, details about the Bank and other important information.
Information on The Company’s Website

Individual Business
Banking products and Individual Solution Banking products and Solution for Business & Corporate
services solutions to • Ideal Residential services solutions to • Commercial Business & SME Solutions
meet individual needs • Ideal Transportation meet business needs • Corporate Business
• Future Investment • Solutions for Financial Institution
• Maximum Protection • Financial Technology
• Education Plan
• Dream Lifestyle Product and Services
• Need for Additional Funds • Saving
• Practical Saving • Loans
• Easy Transaction • e-Banking
• Credit Card
Product • Banking Services
• Savings • Treasury and Custodia
• Loans
• e-Banking
• Debit Card
• Credit Card Career
• Remittance Working environment, Daily Activities in BCA
• Investment and Insurance career opportunities
and other information Career
Innovation • Magang Bakti
• myBCA about careers at BCA.
• BCA Scholarships
• VIRA • News & Article
• BCA Express
Tools
• Simulation
• Currency and Interest Rate
• Fee & Limit
• Submit Application
There is also the Halo BCA services section on the

About BCA website to allow communication through chatting
This section provides Corporate should there be questions related to the Bank’s products
detailed information • Get to Know About BCA and services, or to give feedback to the company. For
about the company • CSR (Bakti BCA)
• Social Media BCA further information about BCA, please contact:
• Subsidiary Companies Corporate Secretary & Communication Division:
• News
• Newsroom (Kafe BCA) • Public Relations
Investor Relations • Investor Relation
• Financial Highlights Menara BCA, 20th Floor Grand Indonesia
- Quarterly Financials
- Monthly Financials Jl. M.H. Thamrin No.1 Jakarta 10310, Indonesia
• Annual Report
Tel. (62 21) 2358 8000
• Shareholders
• Credit Ratings Fax. (62 21) 2358 8300
• Investor News
E-mail: [email protected]
Good Corporate Governance
• Organization Structure
[email protected]
• Deed of Company
• Corporate Action
• Asean CG Scorecard
• Corporate Governance
• Whistleblowing System
• Anti Money Laundering (AML) and
Counter Financing of Terrorism (CFT)
• Subsidiary Companies

MANAGEMENT
DISCUSSION AND
ANALYSIS
Contents
116 Business Review 281 • Debt Service Ability and Loan Receivables
116 Business Segment Performance Overview Collectibility
118 Transaction Banking 281 • Capital Structure and Management Policy
124 Corporate Banking 281 - Capital Structure
128 Commercial and Small & Medium Businesses 282 - Capital Management Policy
Banking 282 - Basis for Determining Management Policy
132 Individual Banking on Capital Structure
138 Treasury and International Banking 282 • Dividend Policy
140 Business Support 282 • Material Commitments for Capital
Expenditure
140 Risk Management
282 - Purpose of Material Commitments for
240 Human Capital Management
Capital Expenditures
246 Network and Operation
282 - Source of Funds for Capital Expenditures
250 Information Technology
283 - Currency and Foreign Exchange Risk
254 Economic and Banking Sector Review Mitigation Related To Capital Expenditures
257 Financial Performance Overview BCA in 2020 283 • Realization of Capital Expenditures
258 • Financial Position 283 • Information and Material Information after
258 - Assets the Date of Financial Reporting
264 - Liabilities 283 • Management and/or Employee Stock Option
267 - Equity Plan (MSOP/ESOP)
268 • Profit or Loss Statements 283 • Realization of Public Offering Funds
269 - Net Interest Income and Net Interest 283 • Material Information Regarding Investment,
Margin Expansion, Divestment and Acquisition
270 - Operating Income Other Than Interest 283 • Information on Material Transactions with
Conflicts of Interest
271 - Operating Expenses
283 • Disclosure of Transactions with Related
272 - Impairment on Financial Assets
Parties
272 - Profit Before Income Tax
284 • Group-Wide Funding, Commitments and
272 - Net Income Other Facilities to Single Outside Debtors
272 - Statements of Comprehensive Income 284 • Impact of Changes in Laws and Regulations
273 • Cash Flow 284 • Changes in Accounting Policies
274 • Key Financial Ratios 285 • Business Continuity
275 • Risk Summary 285 • Prime Lending Rate
277 Review of the Subsidiaries’ Performance 286 • Prospects, Strategic Priorities & Projection
280 Other Material Information for 2021
280 • Achievements In 2020 286 - Prospects for the Economy and Banking
280 • Marketing Aspect Sector in 2021
286 - Strategic Priorities BCA & Projection 2021


BUSINESS SEGMENT
PERFORMANCE OVERVIEW
Transaction Banking Number of Transaction Growth

(YoY)
Digital trends played the largest role in the

development of the Transaction Banking franchise in
2020, accelerated by the COVID-19 pandemic.
Current Accounts and Savings Accounts (CASA)

34.8 %
showed a solid growth of 21.0% in 2020, supported
Third Party Funds Composition
by BCA’s extensive online and digital platforms, and
contributed 77.0% of the Bank’s total Third Party
Funds. Driving this growth was a 64.3% and 30.2%
increase in transaction frequency through mobile 834.2
699.0
banking dan internet banking, respectively. Overall, 629.8 192.1
99.0% of all transactions were conducted through 168.4
146.8
digital channels. 413.2
345.6
316.2
As of the end of 2020, the BCA physical network

166.8 184.9 229.0
comprises 1,248 branches, 17,623 ATMs and over 550
thousand EDCs. 2018 2019 2020
Current Saving Deposit

Account Account
Corporate Banking Corporate Loan Growth

(YoY)
7.6 %
BCA Corporate Banking continued to offer credit
facilities in order to support its customers’ liquidity
needs. As of December 2020, total corporate loan
was Rp256.6 trillion, a Rp18.2 trillion increase or 7.6%
compared to the previous year’s Rp238.5 trillion.
Growth in corporate loan dominantly came from
investment loan, which contributed mostly by edible Corporate Loan Portfolio LAR - Corporate
oil, telecommunication & transportation infrastructure. (in trillion Rupiah) (in trillion Rupiah)
BCA managed to maintain a Non-Performing Loan 256.6
ratio of 1.6% for corporate loans. Meanwhile, the OJK 238.5
25.9
213.4
relaxation policy which restructured loans for Covid- 26.2
26.7
affected debtors in the “current” category, led to
40.9
higher Loan At Risk (LAR) of 15.9%.
BCA also strengthens its focus on developing

230.7
corporate transaction banking through the Corporate
212.3
Transaction Group, which is essential to ongoing 7.0
186.7 6.1
growth of fee-based income and to increasing CASA
funds 2018 2019 2020 2018 2019 2020
Rupiah Foreign Currencies

Commercial & SME loan growth Commercial & SME Banking

(YoY)
Circumstances of the COVID-19 pandemic, which caused
-7.6 % businesses in almost all sectors to restrict their activities.

As a result, commercial loans saw 8.0% decrease, and SME
loans fell 7.1%. BCA recorded an NPL ratio of 2.1% for
commercial and 2.0% for SME loans. BCA also recorded
Commercial & LAR - Commercial Loan at Risk (LAR) of Rp42.7 trillion or 21.6% of total
SME Loan portfolio & SME commercial and SME loan in 2020, majority coming from
(in trillion Rupiah) (in trillion Rupiah) Tourism and Textile sectors.
125.7
112.1
115.7 BCA continued to develop its API technology to
strengthen collaboration with its commercial & SME
88.5
77.9 82.2 partners, with over 2,500 customers incorporating the
42.7 platform by the end of 2020.
7.7 8.6
2018 2019 2020 2018 2019 2020 2018 2019 2020
Commercial Small and Medium

Enterprise (SME)
Individual Banking
Against the backdrop of the COVID-19 pandemic, BCA emphasized its digital banking platforms, including
digital account opening, which accounted for over 1.6 million new accounts in 2020, a 259.1% increase from
459,495 accounts in 2019. Individual banking served more than 19 million customers and contributed to 70% of
total CASA.
Consumer loans in 2020 experienced a 10.9% decline, due to a high rate of repayments and lower new
bookings, primarily a result of the restricted mobility during the pandemic. BCA recorded LAR of consumer
loans amounting to Rp24.9 trillion or 21.1% of the consumer loan portfolio.
In Wealth Management, BCA saw a 42,5% increase in assets under management, supported by the introduction
of the new WELMA digital application allowing users to buy and sell investment products via their mobile
devices. In 2020, the application acquired 17,320 users.
Consumer Loan Composition by Product LAR - Consumer

(in billion Rupiah)
Increase/(decrease)
Consumer Loan 2020 2019 2018 2020 24.9
Growth Amount %
Morgage 78,571 82,056 78,780 (3,485) -4.2%
-10.9 %
Vehicle 28,355 36,469 39,998 (8,114) -22.2%
Credit Card 11,206 14,106 12,893 (2,900) -20.6% 6.3 7.0
Total Consumer 118,133 132,631 131,671 (14,498) -10.9%
2018 2019 2020

Business Review
TRANSACTION BANKING
Supported by a well-established, extensive

network of electronic and consistently
strengthening digital platforms, BCA allows
customers to conduct their banking activities and
transactions anywhere with no limit of access,
through a wide range of products and services.
The rise of technology and digitalization has shifted the

Transaction Banking way customers behave and altered the way they transact.
in 2020 Nowadays, people rely heavily on digital platforms to perform
daily activities, including banking. In line with this trend,
CASA
customer behaviour has shown a transition from branch
642.1
banking to internet and mobile banking. In 2020, 99.0% of
BCA transactions were made through digital channels.
Rp trillion
Number of Our consistency in digital banking strategy has put BCA in
Transactions Growth a strong position to accommodate our customers’ changing
behavior. Supported by a well-established, extensive
(YoY)
network of electronic and consistently strengthening digital
34.8 %
platforms, BCA allows customers to conduct their banking
activities and transactions anywhere with no limit of access ,
through a wide range of products and services.
Third Party Funds The COVID-19 pandemic in 2020 accelerated the Bank’s
(in trillion Rupiah) transition towards a more digital approach to transaction
413.2 banking. Limited mobility and restrictions on physical
contact caused an increase in demand for electronic and
345.6
316.2 online banking services, a condition BCA was able to use
to its advantage thanks to its well-established electronic
229.0
184.9 168.4
192.1 network. This was proven with a 41% growth in average
166.8
146.8 daily transactions compared to pre-pandemic levels.
In 2020, BCA maintained its position as one of Indonesia’s

leading transaction banks, recording standout growth in
2018 2019 2020 2018 2019 2020 2018 2019 2020
third-party funds compared with the industry. The Bank’s
integrated ecosystem, combining industry leading customer
Current Accounts Savings Accounts Time Deposits
service and relationship banking with comprehensive,

convenient digital solutions, ensured that customers would just one click. The service allows customers to complete their
be able to make their transactions with ease even in the face online shopping quickly and without complication, sourcing
of mounting economic and social challenges. funds from their BCA account. OneKlik offers a seamless user
experience, and is widely used to top up electronic money
Strengthening the Transaction Banking in various digital applications. This is an alternative to the
Franchise through Digitalization Virtual Account, which was introduced to the public earlier
The Bank’s readiness to cater to customers’ digital needs and and provides easy reconciliation for merchants or partners
the high level of customer trust has helped to strengthen the receiving payment from their customers.
BCA franchise. As a continuous investment in its transaction
banking franchise, BCA provides a broad range of banking In 2019, the Bank launched the mobile-based application,
solutions for customers in different segments, with diverse WELMA in response to customer demand for investment
and dynamic needs. As a result, BCA earned customers products and protection information. Through WELMA,
trust, which is an essential pillar in the sustainable growth customers can more conveniently conduct transactions,
of CASA funds. Supported by the Bank’s strong foundation monitor investment products, such as mutual funds and
of electronic and digital channels, in 2020, BCA was able bonds, and find information about insurance and other
to record a solid 21.0% or Rp111.6 trillion YoY growth in products.
Current Accounts and Savings Accounts (CASA), totaling
Rp642.1 trillion or contributed to 77.0% of total third party In 2020, BCA enhanced its online account opening feature.
funds. During the pandemic, people were encouraged to reduce
out-of-home activities, and many sought payment and
The Bank invests in the use of Quick Response (QR) code transaction options that they could complete from home
for transactions between customers via the BCA mobile using various devices. The situation triggered changes in
and Sakuku applications. BCA has also implemented QR customer behavior, affecting the way they interact with the
Indonesia Standard (QRIS) technology to facilitate payments Bank’s network and channels, both in the short and long
to merchants. In addition, the Bank has its Virtual Assistant term. As a result, owing to the closure of some of our branch
Chat Banking (VIRA) feature, which provides interactive and offices in the second quarter of 2020 due to the large scale
real-time information, both financial and non-financial, mobility restriction (PSBB), online account opening saw a
using Chatbot technology that is built on machine learning. significant increase of 37.0% from May to June 2020.
The Bank also introduced Oneklik, which reduces the number
of steps required in the online shopping payment process to

Business Review
TRANSACTION BANKING
In the last quarter of 2020, BCA launched the ‘Lifestyle’ In the midst of changing customer behavior into
feature on its BCA mobile app. The first phase of the digitalization, BCA understands that physical branches still
Lifestyle feature enables BCA customers to purchase airplane holds an important role, providing services for customers
tickets, train tickets, voucher games and book hotels. In the with a particular and more complex requirements or those
future, BCA will regularly update and develop other lifestyle who simply prefer in-person banking transactions. In terms of
features to complete the service and serve a broader range value, 43.7% of total transaction value were still performed
of customer needs. in branch offices. Therefore, BCA continues to expand its
branch channels in a more selective manner, prioritized a
BCA’s renowned world class call center, HaloBCA, also played more efficient format such as BCA Express, a digital banking
an important role throughout 2020 as a Digital Service model combines digital services with a limited human
Centre. HaloBCA has evolved from a traditional call center support. At the end of the year, BCA had 1,248 branch offices.
to integrate common contact center functions with various
BCA digital services, such as MyBCA (video banking), Online Complementing the extensive physical network, BCA expands
Account Opening, Digital Relationship Officers and several its ATM network with more focus on investment in CRMs,
chat facilities with Customer Service Officers, and Solution facilitate both cash withdrawal and cash deposits, which
Assistant (SOLA) services. have been proven to improve efficiency by reducing cash
handling costs. In 2020, the number of CRMs grew by 2,098
Integrated Multi Channel Network units, totaling of 9,038 units. To increase the convenience of
BCA continues to expand its integrated multi-channel its customers in cash deposits and withdrawals through BCA
network by developing synergies and integration between CRMs, the Bank introduced a cardless withdrawals feature,
its physical network of branch offices, ATMs, and EDCs, and available through M-BCA. In 2020, cardless transaction
various digital platform to support diverse financial needs of increased substantially by 124.3% YoY, reached 54.2 million
its customer segments. transactions. Electronic money users may enjoy the cardless
withdrawal feature, as long as their electronic money
provider have contractual arrangement with the Bank. This is
a new business opportunity for BCA to increase its fee-based
income.
Number of Distribution Channels (unit)

2020 2019 2018
Number of Branches (including cash offices) 1,248 1,256 1,249
Number of ATMs 17,623 17,928 17,778
Delivery Channels Transactions

Increase / Increase /
2020 2019 2018
(decrease) 2020 (decrease) 2019
Total Composition Nominal Composition Nominal Composition Total % Total %

Branch
Number of Transactions (in million) 120 1.0% 152 1.8% 156 2.4% -32 -21.1% -4 -2.6%
Transaction Value (in trillion Rupiah) 12,443 43.7% 14,585 49.1% 14,866 53.8% -2,142 -14.7% -281 -1.9%
ATM
Number of Transactions (in million) 1,862 16.1% 2,075 24.2% 2,030 31.8% -213 -10.3% 45 2.2%
Transaction Value (in trillion Rupiah) 2,020 7.1% 2,322 7.8% 2,303 8.3% -302 -13.0% 19 0.8%
Mobile Banking
Number of Transactions (in million) 6,321 54.6% 3,848 44.8% 1,932 30.3% 2,473 64.3% 1,916 99.2%
Transaction Value (in trillion Rupiah) 2,693 9.5% 2,089 7.1% 1,389 5.0% 604 28.9% 700 50.4%
Internet Banking
Number of Transactions (in million) 3,264 28.2% 2,508 29.2% 2,264 35.5% 756 30.2% 244 10.8%
Transaction Value (in trillion Rupiah) 11,308 39.7% 10,701 36.0% 9,107 32.9% 607 5.7% 1,594 17.5%
Total
Number of Transactions (in million) 11,567 100.0% 8,583 100.0% 6,382 100.0% 2,984 34.8% 2,201 34.5%
Transaction Value (in trillion Rupiah) 28,464 100.0% 29,697 100.0% 27,665 100.0% -1,233 -4.2% 2,032 7.3%

BCA continues to improve branch services with respect to To leverage the potential growth in online-based business,
efficiency, convenience of use with the installation of digital BCA has strengthened its payment ecosystem and built
machines that customers can use independently. CS Digital, strategic collaboration with various company partners,
e-service and the STAR Teller machine are some examples of including e-commerce and fintech companies, by taking the
this new concept. Through these machines, customers can advantage of the Application Programming Interface (API)
issue and replace BCA debit cards, print their account books technology that enables company partner’s system to be
and withdraw and deposit cash independently. directly connected with BCA banking service.
Comprehensive Transaction Banking Solutions Currently, more than 2,500 BCA business customers use the
BCA offers a wide range of transaction banking solutions for BCA API to improve their business operational services, and
each customer segment, both business and individual. Such we expect that the number will continue to increase in line
services are supported by a reliable multi-channel transaction with product development. The sectors that use API most
network that integrates branch offices, ATMs, and digital heavily are e-commerce, education, and MSMEs (Micro, Small
platforms, such as mobile and internet banking. and Medium Enterprises). In the future BCA will continue to
build partnerships and collaborations with more business
In line with growing customer needs and advancements actors from various sectors to support overall business
in technology, BCA continues to improve the features and growth.
facilities of its transaction banking solutions, including in
corporate transaction services. The Bank offers solutions in BCA provides various products in order to cater the business
payment and collection, covers both business to business (B2B) customer needs, includes current account that available in
and business to customer (B2C), with focus on connecting the 9 currencies, accessible through the Bank’s internet and
customer’s business along the business chain, starting from mobile banking platform. Customers may choose for various
supplier to the distributor in various business communities. notifications to monitor their operational transactions. BCA
also has several savings products complemented by debit

Business Review
TRANSACTION BANKING
cards that can be used across the Bank’s extensive network, In addition to debit cards, BCA is one of the leading credit
domestically and abroad, in collaboration with local and card issuers with around 4.1 million cards in circulation and a
international partners. BCA savings accounts are mostly market share of around 25%. Aside from the Bank’s various
transactional accounts, which are used as daily transactional partnerships, BCA is the only bank in Indonesia that issues
accounts to cater to the business needs of the Bank’s individual private label or proprietary cards, namely the BCA Batik
business customers. These accounts substantially support the Credit Card and the Everyday Card, which afford a more
sustainable growth of current and saving accounts. direct relationship with customers. Credit card transactions
through offline merchants were severely impacted by the
BCA continues to support the government’s National Payment implementation of PSBB, though changes in consumer
Gateway (GPN) for domestic transactions with its BCA GPN behavior during pandemic resulted in a surge in online
debit cards, while offering the BCA Mastercard debit card shopping, which gave a substantial boost to overall credit card
for international transactions through the international usage. BCA also offers the Flazz Card, an e-money product
Mastercard ATM and merchant network. All BCA debit cards for small value payments, such as toll roads, commuter lines
are equipped with the Indonesian National Standard Chip and Transjakarta fares. In 2020, BCA launched Flazz Gen 2
Card Specification (NSICCS) standard in accordance with the with a new top up facility through BCA mobile.
regulatory requirements. As of 2020, the BCA Mastercard
Debit Card can be used for online transactions with security The Bank’s competitive advantage lies in its large customer
ensured through BCA mobile banking activation so that base, combined with an integrated connection and linkage
customers have full control of their accounts, anytime and to corporates, merchants, business partners, supported with
anywhere. wide ranges of products and prominent digital platform
engine. BCA’s ability to connect between its customers
and various payment ecosystem has made BCA to be the
customers’ top-of-mind in terms for banking transactions.

Future Development Plan

Seeing the positive response from the public to the Bank’s
ongoing development of transaction banking products and
services, BCA is optimistic about the opportunities to serve the
large domestic market. The Bank will continue to strengthen
its core business especially in terms of digitizing transaction
banking, to support sustainable customer, transaction and
business growth.
BCA will continue to develop its platforms to suit consumer

trends and market dynamics while remaining in line with
regulations, which includes expanding access to products
and services through digital channels and increasing the
capabilities and capacity of the digital network to connect
with various ecosystems and payment platforms. In addition,
the Bank will also improve the quality of the customer
experience through the use of information technology and
service standardization.
The Bank’s large, active customer base supports BCA in facing

challenges and provides a significant competitive advantage,
positioning BCA to capture diverse opportunities. Strategic
marketing collaborations across various ecosystems will
remain a focus, not only to acquire new customers, but also
for activation and loyalty programs.
In the coming years, BCA’s EDC capabilities will be further

enhanced to facilitate contactless credit card transactions,
making transactions faster and more hygienic easier. Further,
BCA will develop its digital onboarding initiative to support
a seamless customer experience. With the help of digital
onboarding, BCA may continue to increase its customer
base by responding to several unserved segments, as well
as responding to customers’ needs for banking transactions,
anytime & anywhere. BCA also continues to develop the
capability of transaction service by providing an integrated
Omni channel platform, to serve diverse customer needs and
customized customer experience.

Business Review
CORPORATE BANKING
In the midst of pandemic and the

challenges it presented for banks in
channeling credit to debtors, BCA
Corporate Banking continued to offer
credit facilities to support customer
liquidity needs.
BCA strives to be a reliable partner to support the long term

Corporate Banking business growth of its corporate customers. In the midst of
in 2020 pandemic that placed pressure on banks providing funds for
debtors, BCA Corporate Banking continued to offer credit
Corporate Loan Portfolio
facilities in order to support its customers’ liquidity needs. As
256.6
of December 2020, total corporate loan was Rp256.6 trillion,
7.6% increase compared to the previous year’s Rp238.5
Rp trillion trillion.
Corporate Loan growth In the first quarter of 2020, Corporate Banking recorded
(YoY) a solid growth of Rp23.5 trillion or 9.9%. However, under
7.6
the pressures of the pandemic, corporate loans decreased
by Rp5.3 trillion, resulting a net growth of Rp18.2 trillion,
% YoY. Growth in corporate loan dominantly came from
investment loan, which contributed mostly by Edible Oil,
Telecommunication & Transportation Infrastructure.
Corporate Loan Portfolio
(in trillion Rupiah) BCA’s large customer base gives the Bank a substantial
competitive advantage, providing more opportunities to
256.6
238.5 explore the potential of existing customers who already
25.9
213.4
26.2 have a proven track record with BCA. BCA continues to build
26.7 holistic customer relationships and applies a customer-centric
approach to offer comprehensive financial solutions, BCA
also participates in national infrastructure projects through
syndicated lending.
230.7
212.3
186.7
2018 2019 2020
Rupiah Foreign Currencies

Maintaining Credit Quality 2.9% in 2019, in line with the OJK relaxation policy, which
Despite the challenging environment in the midst of categorized credit restructuring from debtors affected by
COVID-19, corporate loans managed to grow in 2020 COVID-19 as current credit.
despite the slowdown in most sectors and industries,
especially contributed by several less affected sectors, such Regarding to credit risk management, BCA always minimizes
as Telecommunication and Transportation Infrastructure. potential concentration risk by distributing corporate loans
across diverse economic sectors, selecting the best debtors
In corporate portofolio loan, BCA has restructured from each sector with a focus on the top 3 businesses in
Rp41.9 trillion of loans for 136 debtors, 16.3% of the total each industry. This ensures that should a particular sector get
corporate debtor portfolio. BCA’s restructuring schemes, disrupted, the Bank would be protected by the quality and
which include: deferment of principal, deferred of interest resilience of its debtors.
payment, reduction of interest, or a combination of the
three. These schemes were implemented across corporate BCA constantly monitors the conditions of all business sectors
debtors among 24 industries, largerly on top 3 sectors in in order to seize opportunities for lending to potential
Tourism, Property and Construction, followed by Plantations sectors and to minimize exposure to sectors presenting
and Agriculture sector. higher risk. In line with the BCA’s third party funds that
are mostly denominated Rupiah, 89.9% of corporate credit
BCA also took a more cautious approach in evaluating are denominated in Rupiah, with the remaining 10.1%
both new and existing debtors, identifying customers with in foreign currencies, disbursed to those companies with
a strong performance in their sector and allocating a more primary business conducted in foreign currencies.
conservative provision for non-performing loans in order
to maintain the overall quality of bank credit. With these Comprehensive Solutions for Customers
measures and careful diversification across business sectors, To understand and meet the diverse needs of its customers,
BCA managed to maintain a Non-Performing Loan ratio of BCA maintains a team of Relationship Managers, whose
1.6% for corporate loans, higher than the 1.4% at 2019. This extensive expertise and experience in specific business
year’s ratio is relatively low given the economic contraction. sectors give them the ability to serve their customers’ needs
Meanwhile, the Loan At Risk (LAR) ratio for corporate loans directly, offering comprehensive services to customers in line
in 2020 was recorded at 15.9%, an increase compared to with their interests and requirements. BCA also prioritizes

Business Review
CORPORATE BANKING
business communities, such as groups of companies that are million in 2019 to 626.2 million in 2020. Fee based income
in one business chain from suppliers to distributors (value from Virtual Accounts also increased by 12.7% in 2020. As
chain financing), which also allows the Bank to offer services the scale of the e-commerce business continues to grow, BCA
and solutions tailored specifically to the needs of each is exploring opportunities to channel credit to merchants in
community. Corporate banking also continues to collaborate the e-commerce sector.
heavily with businesses in Healthcare, Transportation and
Logistics, e-commerce, property and building materials BCA also focuses on developing corporate transaction
sectors, which demonstrate substantial potential. banking through the Corporate Transaction Group, which
is essential to ongoing growth of fee-based income and to
In the long term, the need for credit and other corporate increasing CASA funds. The Corporate Transaction Group,
banking services continues to grow and provides cross-selling responsible for corporate transaction solutions, maintained
opportunities for financial products and services, such as the flow of corporate funds by introducing and managing
treasury, trade finance, cash management and money market solutions to suit the growing needs of corporate customers,
funding. BCA also offers payment and collection solutions, such as enhancement in foreign exchange transaction, Quick
both Business to Business (B2B) and Business to Customer Response Code Indonesia Standard (QRIS) and electronic
(B2C). This activity is supported by the Bank’s Application direct mandate.
Programming Interface (API) and host-to-host systems, which
enable e-commerce and fintech customers to connect their In the face of uncertainty that characterized 2020, majority
own digital service ecosystems directly with BCA banking of corporate customers limit their operational activities,
services. either because of restrictions from the government or weak
demand, resulting in higher deposits and lower level of
The shift in customers’ behavior shifted the way they transact. credit. The slowdown in business activity resulted in lower
Nowadays, e-commerce acts as a one-stop-shop, where demand for credit. Meanwhile, the funds normally used to
customers may purchase everything from daily necessities to support operations became stagnant, resulting in a growth
electronics, gadgets, and other lifestyle products. As a result, of funds that exceeded credit growth. Corporate banking’s
number of transactions for e-commerce increased from 471.3 total third party funds amounted to Rp50.9 trillion in 2020,

dominated by CASA at Rp41.1 trillion with deposits totaling Future Development Plans
Rp9.7 trillion. Compared to 2019, CASA and Deposits In the future, corporate banking will continue to focus
experienced growth of 44.0% and 57.7%, respectively, with on certain industrial sectors with great potential, namely
an overall increase of Rp16.1 trillion. Healthcare, Transportation and Logistics, e-commerce and
the property and building materials sectors. In addition,
In order to Corporate loan’s services quality, we continue to considering the unpredictability of the COVID-19 pandemic
develop the competencies of our human resources who are and the extensive impacts of the large-scale social
directly involved in credit review and approval. The Bank restrictions, BCA will continue to collaborate with corporate
continues to equip them with deeper knowledge about the customers by enhancing the functionality of the Bank’s
sector, risks and overall debtor’s exposure management as digital platforms, including in account opening, payments,
well as the capability to utilize data analytics to enhance API, and VA enhancements. The Bank aim to continuously
portfolio analysis. enlarge and strengthen its holistic, end-to-end chain of its
customers, from big corporates providing goods and services
Syndicated Loans to Support Infrastructure to individual customers.
Development
BCA is committed to supporting infrastructure development The continuing improvements to the digital ecosystem will
in Indonesia by providing syndicated loans for strategic also facilitate deeper relationships with the customers,
national projects such as toll road construction and electricity allowing for a more comprehensive provision of products
infrastructure. BCA’s participation in financing infrastructure and solutions. BCA hopes that demand for credit will start to
projects takes into account risk appetite, liquidity position grow in the second half of 2021, providing new opportunities
and capital, selecting projects with the potential to for the Bank in the coming years.
strengthen BCA’s core business.
The spread of COVID-19 placed significant pressure on the

economy, which had an effectin provides Syndicated Loans,
with demand in 2020 decreasing compared to the previous
year. BCA participated in syndicated loans totaling Rp31.7
trillion, with an underwriting value of Rp8.9 trillion. BCA’s
participation in these syndicated loans amounted to Rp8.4
trillion, down significantly from 2019, where syndication
value was recorded at Rp61.3 trillion and BCA participated
to the value of Rp17.4 trillion. Most of the syndicated loans
were in infrastructure, agribusiness and livestock industries.
From its role as arranger, underwriter, participant and agent,

BCA recorded acquisition of fee-based income amounting to
Rp168.0 billion. In current uncertain conditions and in order
to maintain fee-based income, BCA opened up opportunities
by providing agency services to non-borrower customers,
such as those in need of escrow agents, and by providing
services to other banks and financial institutions that
required security agents or facility agents.

Business Review
COMMERCIAL AND
SMALL & MEDIUM ENTERPRISE (SME) BANKING
BCA is commited to providing comprehensive

banking solutions to its Commercial and SME
customers. Bank has launched initiatives and
raised collaboration between lending and
cash management services.
COVID-19 presented significant challenges for all business

Commercial & SME Banking segments, including Commercial and SME Banking. Slow-
in 2020 down in economics resulted in weak demand, making it
challenging for credit to grow. Along with the Government’s
Commercial & SME Loan Portfolio
response to COVID-19, with focus on limitation of human
197.9
interactions, many businesses experienced significant drops
in their business activity, thus reducing their ability to pay
Rp trillion interest or instalment for their loans. However, BCA has
maintained relatively good credit quality in the commercial
Commercial & SME Loan growth & SME segments and still offers credit facilities to support
(YoY) customers’ financial needs amid the pandemic. This is done
-7.6
by always applying the principle of prudence and monitoring
debtor developments regularly.
%
As at December 2020, total commercial and SME loan was
Rp197.9 trillion, an 7.6% drop from previous year. In line
Commercial & SME Loan Portfolio with government and regulator policy, BCA conducted
(in trillion Rupiah) credit restructuring of Rp38.9 trillion of commercial & SME,
125.7 or 19.7% of BCA’s total commercial and SME loan in 2020.
112.1 115.7 Majority of the restructured loans were coming from Tourism
88.5
and Textile sectors.
82.2
77.9
In the transaction and liability business, BCA always commit

to provide comprehensive banking solutions to its SME
and Commercial customers. In the recent years, the Bank
has launched initiatives and raised collaboration between
lending and cash management services. Through the
2018 2019 2020 2018 2019 2020
Commercial Small and Medium Enterprise (SME)

provision of cash management services, the Bank was able to The Bank sets limits for commercial and SME by considering
connect business customers and their payment ecosystems. each customer’s current business scale and prospects. In
Supported by integrated ecosystem, digital infrastructure general, the commercial loan limit ranges from Rp15 to
readiness and comprehensive products offered, commercial Rp500 billion, while SME loan nominal value is set up to Rp15
& SME segment was able to record a solid CASA growth billion. Loans in these two segments are mainly channeled in
around 19% in 2020. the form of working capital loans.
Maintaining Credit Quality Despite the pressure of pandemic, BCA continued to strengthen
COVID-19 puts pressure on the national banking credit its capability in SME and Commercial credit portfolio and
performance. The contraction in the national economy trigger growth by optimizing the role of Commercial Business
triggered by the health crisis caused bank credit performance Centers (SBK) in Jakarta, Semarang, Bandung, Surabaya and
to decline in 2020 and majority of banks had to face the Malang as well as in cities outside Java. In 2020, BCA also
challenges of declining credit quality. added 2 MSMEs Centers in Semarang and Malang alongside
existing MSMEs centers in Bandung, Surabaya, Medan and
The Bank’s strategy to maintain its credit quality is by Jakarta. These MSMEs Centers complement the network of
establishing active and periodic communication with its branch offices in processing loan applications and contributed
debtors to have frequent update on their business condition. significantly to new bookings from Commercial and
In addition, the Bank regularly review and assess the Small & Medium Businesses Banking loans in 2020.
adequacy of its credit provisioning in the Commercial and
SME credit portfolio. To correspond to the increasing diverse needs of its
customers, BCA continues to develop various schemes and
BCA always adheres to the principle of prudence and special financing programs, such as those in trading and
prioritizes lending to quality customers with positive track warehouse ownership and special programs that encourage
records and good business prospects. As a result, BCA credit growth from existing customers. For the SME segment,
managed to maintain LAR and NPL level for Commercial & BCA actively organizes MSMEs seminars/webinars, such as
SME loans of 21.6% and 2.1% in 2020. economic outlook and tax seminars. In the micro segment,

Business Review
COMMERCIAL AND SMALL & MEDIUM ENTERPRISE (SME) BANKING
the Bank’s activities include building cooperation with other so as to strengthen the business community in the BCA
various companies that have direct access and infrastructure ecosystem. In 2020, due to Covid-19, these activities were
to the micro market, such as BPR Karya Perdana Sejahtera, carried out online.
Klik ACC, iGrow, Akseleran and Fintech Modalku.
Providing an Integrated Cash Management
Focus on Customer Engagement Service
BCA realizes that maintaining customer relationships are Cash management services are an important element of
important. Thus, the Bank continuously improve the Service BCA’s robust integrated transaction banking platform. The
Model Implementation (SMILE) project, a segmentation Bank continuously improves its cash management solutions
based service model where each customer is served by in payment, collection, liquidity and account management.
specialized human resources according to the respective Cash Management contributes to customer acquisitions and
customer profile. manages customer relationships, which strengthen BCA in
payment settlement and financial solution.
In addition, BCA pursue to continue improving the role
of its Solution Assistant to assist its upper mass customers. Currently, more than 2,500 customers have collaborated with
The Bank emphasize the capacity and capability of its API BCA service, and the number will continue to grow along
PIC Relationship by strengthening product and business with continuous development of API BCA features. API BCA
knowledge, technical skills, and the use of technology to is an open banking platform that will enable business owners
support their performance. to connect with various service offered by BCA integrated
system. The system will be able boost and serve different
BCA believes that stronger customer engagement will support transaction needs online.
its growing customer base and sustainable credit growth. To
create sticky customer engagement, BCA organizes various BCA primarily offers its cash management service to business
activities such as workshops, business gatherings, and other communities with whom the Bank has already developed
joint events. These various activities aim to connect our close relationships, including groups of companies related to
customers, providing them a platform to get to know each one another through their business chain (i.e from suppliers

to distributors). Business communities managed by our cash Future Development Plans

management include those in the capital market, futures To maintain SME and Commercial credit quality, BCA will
market, oil and gas, and telecommunications. prioritize lending to customers with good track records
in sectors that show potentials. In addition, the Bank will
In the Capital Market Community, BCA has opened Investor continue to optimize its lending capacity, with emphasize on
Accounts in collaboration with 96 securities companies, with prudent lending.
more than 40% market share in Customer Fund Accounts
and total managed accounts of more than 820,000 accounts. The Bank will continuously explore new and existing
In 2020, the electronic Investor Account Opening solutions business potential with the use of data analysis, making
were expanded to ease the opening of investor accounts and continuous improvements to the segmented service model
to support investor growth in the Indonesian Capital Market. and enhancement of credit infrastructure which focused
on streamlining credit processing to speed up service level,
BCA cash management collaborates with SPBU Pertamina to particularly in terms of credit digitization.
accommodate payments to principal through BCA system. In
distributing fuel to various gas stations, the transportation In 2021, BCA will continue to support government programs
fleet uses the Fleet Card, which can be used for toll payments related to the extension of the restructuring period. To ensure
and refueling. that restructuring runs in line with government policy, the
Bank carefully monitors accuracy of payments and conducts
In the public service sector, BCA developed cooperation with internal rating modelling to determine the risk category of
strategic partners for the payment of BPJS Employment and each debtor.
BPJS Health. In 2020, the BPJS Employment payment channel
was expanded through the KlikBCA Individu and BCA BCA Cash Management plans to expand collaboration
mobile channels. Currently, 63 thousand customers make through digital strategic partnerships to create a seamless
BPJS Ketenagakerjaan payments through BCA, with total ecosystem that would ensure convenience for customers
transactions reaching more than Rp11 trillion. In addition, in transactions. To further increase penetration of BCA
more than 600 thousand customers have made BPJS Health Payroll service, the Bank will implement new features to
payments through BCA, with total transactions reaching accommodate customers’ needs. To strengthen BCA Payroll
more than Rp3 trillion. For water utility, payments to PDAM community, the Bank intends to conduct webinars and other
can be made through the m-Banking channel. In 2020, BCA outreach activities, promote BCA Payroll benefit programs
expanded its cooperation for receiving PDAM payments in and expand digital strategic partnerships with various digital
Bandung City, Kab. Bandung and Kab. Karawang. supporting platforms.
Apart from the business communities, the number of Close relationships with customers remains as our main focus
companies in the Commercial and Small & Medium Businesses and will continue to be enhanced through the provision of
Banking segment that utilize BCA Cash Management comprehensive service solutions to meet customers’ business
solutions has grown by 14% YoY, totaling more than and personal needs, including by strengthening synergies
210,000 companies, with third-party funds growing 24.4% between lending services and cash management services in
to a total of more than Rp170 trillion. As an impact from the commercial and SME segments.
the implementation of PSBB, cash management transaction
frequency in the Commercial and Small & Medium Businesses
Banking segment achieved a growth of 20% by the end
of the year, reaching more than 460 million transactions.
Transaction value increased by 9.3%, bringing total value to
more than Rp6,000 trillion.

Business Review
INDIVIDUAL BANKING
The individual banking segment continues to rise,

in line with the growing of Indonesia’s middle class
population.
Online account opening, which was introduced in

early 2019, experienced rapid increased and reached
more than 1.6 million accounts during 2020.
Individual Banking seeks to increase its high quality customer

Individual Banking base by mapping areas of potential, compiling attractive
in 2020 programs, and expanding acquisition channels. In 2020,
individual banking served more than 19 million customers and
Consumer Loan Portfolio
contributed to 70% of total CASA. Online account opening,
118.1
which was introduced in early 2019, experienced significant
growth reached more than 1.6 million accounts. As at
Rp trillion December 2020, more than 48% of account growth was done
through online process. The individual banking segment
Number of Accounts Growth continues to rise, in line with the growing of Indonesia’s
(YoY) middle class population.
12.6 %
With its large customer base, BCA continues to
strengthen relationships with these acquired customers,
regardless of their segmentation, thereby generating
higher customer loyalty and trust. BCA has offered an
Consumer Loans Portfolio exclusive Priority and Solitaire banking for its premium
(in trillion Rupiah) customers, and Solution Assistant (SOLA) for its
82.1 mass customers. Aside from maintaining excellent
78.8 78.6
relationships, BCA acknowledges the importance of digital
technology in supporting individual customer banking
transactions. BCA actively socializes the Bank’s features,
40.0
36.5 facilities and products through digital channels. Facilitated by
28.4 a large customer base and the Bank’s leading digital services,
12.9 14.1 11.2
BCA has also made use of big data analytics to understand
customer behavior and offer products according to customer
trends and needs.
2018 2019 2020 2018 2019 2020 2018 2019 2020
Mortgage Vehicle Loans Credit Card

Priority and Solitaire Banking In the face of the Covid-19 pandemic, BCA maintained
Branch banking continuously plays an important role, in convenience and comfort in its provision of services
serving “all segment of customers”, which relies heavily on for Solitaire and Priority members. Adjustments and
deep customer relationships established and maintained by developments were made with the use of digital technology
the Bank’s highly specialised team of Relationship Officers. in accordance with health and safety protocols.
For more than a decade, BCA has offered several priority
banking services under the Prioritas and Solitaire brands for Throughout 2020, BCA will remain focused on fulfilling
Affluent and High Net-Worth Individual (HNWI) customers. and building the capacity and knowledge of Relationship
Both services carry premium benefits such as exclusive Officers in order to provide excellent service to the Bank’s
banking products and services, communication platforms, premium customers. BCA continues to enhance cooperation
and special, dedicated branches and lounges. with several financial advisors and providers on investment
products and the provision of facilities and services, as well
Priority services are available through 175 branches as developing alternative transaction processes to meet
throughout Indonesia, where specially-trained staff provide the specific needs and provide convenience and comfort
exclusive banking services for Prioritas members, as well as for premium customers to ensure customers get the latest
via a premium 24-hour call center, HaloBCA Prioritas. banking information.
Furthermore, the Bank has two Solitaire lounges for business BCA collaborates with reliable business partners to offer
and transaction banking in premium areas of Jakarta. exclusive programs in healthcare, education, business
Specialized relationship officers in these Solitaire lounges networking, travel, and lifestyle. The Bank also provides
offer personal banking solutions and priority services communication and interactive channels available on the
to Solitaire members. Solitaire relationship officers are Prioritas Website.
regularly trained to increase their capabilities and maintain
the specialty knowledge that their customers rely on.

Business Review
INDIVIDUAL BANKING
Quality Consumer Credit Mortgages

As one of BCA’s pillar in maintaining customer trust and The property market experienced a significant decline in
loyalty, BCA individual banking offers a wide array of banking 2020, driven down by the circumstances of the Covid-19
services and products for individuals, including mortgage pandemic, which left the majority of consumers in an
loans, vehicle loans, credit cards, and wealth management anticipatory mode, waiting for the economic pressures to
products. pass before making substantial financial investments such as
property. The decline in business activity amid the pandemic
In the last decade, consumer loan contribution to BCA’s placed heavy pressure on BCA’s consumer loans, with as much
overall loan portfolio has grown overtime. However, the as 43% of the total KPR BCA being refinanced mortgages
challenging economic pressures of 2020 have made the used by customers to finance business expansion. From
public thoroughly review their financial condition, slowing May 2020, the performance of new mortgage bookings per
down their consumptive activities while waiting for more month decreased by around 32.8% compared to conditions
favorable circumstances. Consumer credit for vehicles, homes before the pandemic.
and credit cards amounted to Rp118.1 trillion or saw a 10.9%
decline in 2020. The overall decline in consumer credit, In 2020, BCA recorded restructuring given to KPR customers
mainly in mortgage and vehicle loans, was due to higher amounting to Rp13.9 trillion or 17.7% of the mortgage
repayments compared to new bookings of those credits. portfolio. Meanwhile, new credit disbursements were carried
out more prudently for customers who were not financially
affected by the pandemic. As an initiative to generate new
booking under the New Normal condition, BCA launched
KPR BCA virtual EXPO. From September to October, KPR
BCA Online EXPO served as a solution for customers who
interested in property.

BCA remains optimistic about the long term prospects of to facilitate instalment payments, BCA provides an auto
the property sector, despite the currently weak property debit facility, virtual accounts and ATM payments. Further,
market. BCA believe mortgages will continue to grow as to facilitate customers’ needs for remote transactions, BCA
housing remains a primary need, and mortgage penetration Finance introduced the Vehicle Financing Virtual Mall, which
in Indonesia is still relatively low, not to mention, BCA’s enables customers to experience virtual showroom visits and
large customer base provides a huge opportunity to offer vehicle viewings.
mortgages to quality customers. At last, with the current low
interest rate environment, BCA believe that mortgages have With support from and strong synergy with BCA, the Bank
enough room to grow in the near future. is optimistic that KKB business carried out with BCA Finance
and BCA Multi Finance will improve in the future. In addition,
Additionally, mortgages have a relatively longer credit term, BCA’s competitive vehicle financing rates and incentive
therefore creating a greater opportunity for the Bank to programs are expected to increase customer acquisition.
develop deeper relationships and engage in targeted cross-
selling. Credit Cards
BCA is one of the leading credit card providers in Indonesia
Vehicle Loans and is the only bank in Indonesia to offer a proprietary
In 2020, the pressure from pandemic combined with card or local private label, unaffiliated with other local and
deceleration of motor vehicle sales over the last few years international networks.
resulted in a significant impact on vehicle credit financing.
BCA also suffered from the decline, with loans for both four- Credit cards mainly linked to physical transactions, hence
wheeled and two-wheeled vehicles experiencing a significant the pandemic really hit credit card volume significantly. In
drop by 21.8% and 39.0% respectively. The significant drop 2020, credit card transaction volume reached Rp56.0 trillion,
was mainly due to lower new loan bookings as vehicle loans which is still far below 2019 level of Rp78.5 trillion. Since the
generally have shorter loan period, averaging at 3-5 years. Government first introduced strict social restriction (PSBB),
Thus, vehicle loans have higher repayment to new booking monthly credit card transaction volume dropped from Rp6.6
rate. trillion per month in January 2020, to only Rp4.3 trillion on
average per month in the period of March to December 2020.
During 2020, BCA focused on restructuring loans. The total
restructuring of motor vehicle loans amounted to Rp6.6 The surge in online shopping helped to give a substantial
trillion or 23.3% of the total Vehicle Loans portfolio. BCA boost to credit card usage in 2020. As the Government
implemented various policies for loan restructuring, such as relaxed social restrictions, credit card transaction volume
a payment holiday, interest rate adjustment and deferred marginally increased by 10.0% in the final quarter of 2020
interest. compared to previous year. BCA market share grew 51 bps
to 23.4%, supported by the Bank’s extensive network and
BCA, along with BCA Finance (BCAF) and BCA Multi Finance engaging promotions. Credit card’s recovery is expected
(BCA MF) established good relationships with dealers and when the government relaxed social restriction, enabling
showrooms in developing vehicle financing products as well physical transaction to boost credit card transaction volume.
as providing attractive promotional programs. Recognizing
the demand for digital technology in the process of lending
and monitoring credit, BCAF and BCA MF developed a
mobile platform application as a tool to support interactions
with business partners and to provide information related
to vehicle financing products. Vehicle credit services are
also integrated with the HaloBCA call center, to respond
to inquiries from BCAF and BCA MF customers. In addition,

Business Review
INDIVIDUAL BANKING
Wealth Management Despite the impacts of social restrictions from the

BCA Wealth Management provides a comprehensive range Government, BCA Wealth Management was able to achieve
of products and services to fulfill customer’s needs beyond stellar growth in 2020. The pandemic also encouraged BCA
transaction banking. These include bancassurance and employees to approach selling through various remote
investment products, which BCA offers through the parent channels in an attempt to limit face-to-face contact and slow
company, in collaboration with industry leaders, such as AIA the spread of the virus. Fee-based Income from the Wealth
and Prudential, and BCA’s subsidiary, BCA Life. Management division increased significantly, supported by
sales of bancassurance and government bonds. In 2020, sales
BCA offers products to meet the investment needs of its of government bonds reached Rp42.3 trillion. For the same
customers with diverse risk profiles, working with leading year, Wealth Management’s penetration to overall BCA’s
investment manager partners in Indonesia. In addition, BCA customer reached 3.9%, while to BCA’s Third Party Fund’s
consistently supports the government’s efforts in marketing customers reached 8.5%.
Bond products including Primary Market Bonds and
Secondary Market Bonds, such as ORI, SR, ST. In 2020, BCA was As of the end of the year, BCA has total assets under
a leader in marketing SBN, demonstrating BCA’s commitment management (Asset Under Management / AUM) of Rp57.7
to the government’s Financial Inclusion programme. BCA trillion, a 42.5% growth compared to the previous year.
further refers customers who are interested in conducting In 2019, BCA launched an application called WELMA
transactions in the capital market to its subsidiary, BCA which offers convenience for the public to purchase and
Sekuritas. sell investment products, monitor portfolios and search
for information related to insurance products via mobile
In 2020, the Wealth Management division grew steadily, phones. In 2020, users of the application grew to a total of
supported by the Bank’s strong fundamentals, as well as 17,320 users, dominated by the Affluent segment with a
consistency and solid teamwork. Wealth Management total nominal transaction value of Rp5.7 trillion.
Infrastructure & Services continue to be improved to
complement the Wealth Specialists and Personal Bankers
posted in the branch offices, so that in the future, BCA
will become a more reliable Investment Advisor, providing
valuable services, information and alternative solutions
for customer planning & portfolio solutions. Wealth
Management Program for fresh university graduates was
also introduced to nurture young talents to become Wealth
Specialists and Personal Bankers.

Future Development Plans BCA will also increase its digital capacity & capabilities
In the individual banking business, BCA will remain focused so that customers can make their transactions safely,
on maintaining relationships and increasing the portfolio of comfortably, easily and reliably. Various product and service
existing customers, while continuing to increase the growth enhancements, such as digital personal assistant and Welma
of new customers. Various initiatives and infrastructure enhancement, will be carried out according to customer
will continue to be developed in order to create a better needs in this digital era
customer experience.
In the future, BCA will continue to develop new ways of

increasing the individual banking business through broader
product penetration and deeper customer relationships.
To that end, the continued training and development of
relationship officers will remain a focus, and infrastructure
and programs will be developed in accordance with customer
behavior and preferences.

Business Review
TREASURY AND
INTERNATIONAL BANKING
BCA Treasury always focuses on managing

liquidity prudently by always maintaining a
balance between tenors, returns and risk levels
for each investment opportunity.
The Bank is continually developing these
services in line with customer needs and their
business growth.
TREASURY
Treasury and International BCA Treasury always focuses on managing liquidity prudently
Banking by always maintaining a balance between tenors, returns and
in 2020 risk levels for each investment opportunity. BCA strives to be
a reliable provider of treasury banking solutions to meet
Investment funds managed by Treasury
(Treasury Portfolio) customer needs for foreign exchange transactions, capital
382.0
markets, custodian services and other financial products. BCA
Treasury continues to build synergy with other work units in
Rp trillion the organization and all BCA branch offices, and is active in
socializing and providing hedging products to customers as
Treasury Portfolio growth solutions to the dynamics of market conditions.
(YoY)
101.8
2020 was an exceptional year due to Covid-19. Restriction
in mobility and physical interaction have forced businesses
% to close down, slowing down in economics, hence resulted
in weak demand in credit. Low interest rates environment
continues, not only in Indonesia, but also in other parts
Portofolio Tresuri
(in trillion Rupiah) of the world. As at Dec-20, the Indonesian Central Bank
382.0 has cut the benchmark interest rate for the 7-days Reserve
40.9 Repo by 125 bps. The implementation of the Government’s
expansionary monetary policies, have led businesses and
149.1 individuals to have ample liquidities. People held back on
189.3
spending, preserving their cash for emergency needs and
147.1 41.2 uncertain economic condition.
42.0 192.7
79.6
58.3
68.5
46.8
2018 2019 2020
Bank Indonesia Government Other Marketable

Instruments Bonds Securities

Managing Liquidity Overall, BCA Treasury managed an investment of Rp382.0

In the midst of these pressures, BCA managed to maintain trillion, an 101.8% increase from Rp189.3 trillion at the
an adequate liquidity condition, supported by solid growth end of the previous year. In 2020, the treasury investment
in CASA funds of 21.0% or Rp 111.6 trillion. The growth portfolio represented 35.5% of BCA’s total assets. BCA is
is a result of the high level of customer trust in the BCA active in buying and selling foreign currency and securities,
transaction banking service franchise. BCA is well known for taking advantage of market fluctuations in accordance with
its reliable, safe, and comprehensive digital platform. This the Bank’s risk appetite, profits from these transactions
is one of the Bank’s competitive advantage, as it provides a are recorded in the net trading income post. In 2020, the
holistic platform, equipped customers with varied features combined revenue from these items increased by 24.5% to
and connecting them with large ecosystems. Rp4.3 trillion.
In general, BCA placed a large portion of its Treasury portfolio Treasury Banking Solutions
in low-risk and liquid assets, such as securities issued by the Supported by its digital infrastructure, BCA facilitates
Government and Bank Indonesia. During the early period customers’ foreign exchange transactions through digital
of Covid-19, BCA invested its excess liquidity in longer tenor and internet banking channels with more competitive rates
instruments, hence maximizing yield from higher interest than can be found in-branch. Meanwhile, for corporate
rates offered. However, as the time passes and in line with and commercial customers, BCA provides foreign exchange
the drop of the benchmark interest rate, BCA Treasury faced transaction facilities through KlikBCA Bisnis and allows
another challenge of finding the balance between managing customers to negotiate exchange rates with the BCA Treasury
ample liquidity, maximizing profitability and keeping a team directly through the J-Valas platform.
liquid balance sheet. The condition will likely to continue in
the first semester of 2021, or at least until economics recover,
which highly dependent on the success rate of vaccination.

Business Review
TREASURY AND INTERNATIONAL BANKING
Through synergies with other units, BCA Treasury is actively Trade Finance Services
offers hedging products such as FX Forward, FX Swaps, BCA presents various Trade Finance products and services in
Interest Rate and Cross Currency Swaps, and Call Spread the form of letters of credit, SKBDN, documentary collection
Options (CSO) to customers. In addition to the foreign and bank guarantees to support customers’ business needs.
exchange products and services, BCA also offers Fund BCA also serves international trade transactions through
Administration services for mutual funds and custodians. BCA local currencies with Malaysia, Thailand, and Japan through
Custodian is a service that offers securities safekeeping and “Local Currency Settlement” collaboration.
mutual fund administration for both bustiness and consumer
customers. BCA Custodian ensures the safe administration The impacts of the economic slowdown to Indonesia’s
of assets under management and safeguards the rights of International trading partners put pressure on Indonesia’s
asset owners, such as receiving dividends or bond coupon own trading activities. Indonesia’s export–import activities
payments. In 2020, BCA Custodian recorded a total of throughout 2020 experienced a decline, with the cumulative
Rp155 trillion in assets under management and more than value of Indonesia’s imports drop by 17.1% to USD141.6
118,000 securities accounts. BCA Custodian manages a range billion and exports down 2.6% to USD163.3 billion. However,
of securities, including shares, government bonds, corporate international trade transactions through BCA were relatively
bonds, deposits, mutual funds and fund management stable compared to last year. Domestic trade also showed
contracts. It also provides securities safekeeping services in positive performance and supported the growth of the BCA
foreign currencies. International Banking business.
INTERNATIONAL BANKING Increasing the capability of human resources to support

BCA provides international banking services, covering cross the development of the business environment. BCA also
border trade finance, remittance services and services for continues to enhance its services with support from Artificial
financial institute. The Bank is continually developing these Intelligence (AI) technology and Robotic Process Automation
services in line with customer needs and their business (RPA) to streamline document investigation processes
growth. and reduce manual labor processes. BCA also continues to
improve the capabilities of its human resources to adapt to
the changing business environment.

Remittance Services Future Development Plans

In 2020, BCA International Banking introduced BCA Full Along with the rapid development of technology and the
Payment, a new initiative for money transfer services with adaptation of new habits, BCA Treasury will continue to
low and competitive fees, received in full amount for foreign innovate with technology to make it easier for all customer
currency transfers to the country of origin. Meanwhile, to segments to take advantage of BCA Treasury banking
facilitate customer transactions in the midst of the pandemic, solutions, especially for the individual customer segment.
BCA International Banking also expanded the capabilities of BCA Treasury will also cooperate with the International
its e-channels to support money transfers without the need Banking, Corporate, Commercial and Individual Banking
for customers to visit the branch. Division to explore the needs of all customer segments. In
addition to improving business processes, BCA Treasury will
BCA again won the trust of Bank Indonesia as an Appointed also continue to develop internal systems and automation to
Cross Currency Dealer (ACCD) in Indonesia to be able to carry better process customer transactions.
out Local Currency Settlement (LCS) transactions with Japan
in JPY, joining the list of currencies alongside Indonesian Meanwhile, on the international banking side, in line with
Rupiah, Thai Baht, and Malaysian Ringgit. the increasing public adoption of technology and in response
to changes in customer transaction behavior during and
BCA International Banking also supports the implementation after the Coronavirus pandemic, BCA continues to improve
of Bank Indonesia regulations and policies in monitoring and diversify its money transfer services through electronic
foreign exchange earnings and payments, through SIMODIS banking.
or the Real-time Integrated Foreign Exchange Monitoring
Information System. As of July 2020, BCA has developed BCA has been given the trust of Bank Indonesia to facilitate
the capacity to meet customer needs for adjusting SIMODIS cross-border retail payments using QR Codes as a settlement
information through the bank module. bank in the QR Cross Border Cooperation at the regional
level and will be developing its competencies in this area in
Financial Institutions Group the coming years.
Responding to business developments and fund transfer
services in the current digital era, BCA continues to increase A growing customer base and increasingly diverse business
cooperation with licensed fund transfer companies and developments have encouraged BCA to continuously
money transfer operators both from within and outside improve service quality and the variety of solutions offered
of the country through API technology, which allows for to customers. BCA will continue to carry out initiatives on
increased effectiveness and efficiency of fund transfer treasury and international banking that provide added value
transactions for BCA partners. to customers and provide comfortable, reliable and secure
services.
BCA also optimizes collaboration in the financing sector,
with bilateral and trade finance schemes, as well as bank
guarantee schemes with correspondent banks. Additionally,
in support of investment activities from abroad, BCA
cooperates with correspondent banks based on referrals
to offer financing solutions as well as support for banking
services in general.

Business Support
RISK
MANAGEMENT
Implementation of disciplined Throughout 2020, BCA took several key actions related to
the implementation of risk management, including:
risk management increases the • Proactively taking initiatives to provide credit
resilience of the Bank in facing restructuring for debtors affected by COVID-19 in
the pressure and environmental accordance with the regulators policy. The restructuring
scheme tailored based on analysis of debtors’ conditions
changes. and needs. BCA also participated in the National
Economic Recovery Program (PEN) by distributing
interest subsidies for MSME debtors who meet the
criteria according to the provisions of the regulator,
credit guarantee for MSME from a government
BCA is always aware of the inherent risks that lies in every appointed guarantor. Meanwhile, non-MSME is
banking business activity as the operational practices planned to be implemented in 2021.
increasingly become more complex. In an effort to control • Implemented PSAK 71 as a substitute for PSAK 55
the risk, BCA implements an integrated risk management concerning “Financial Instruments”, which became
system covering the risks that the Bank and its subsidiaries effective on January 1, 2020. Changes were mainly
are exposed to. related to the classification and measurement of
financial instruments, the use of expected losses in
BCA applies an Integrated Risk Management Framework, the calculation of impairment of financial assets and
which consists of a strategy, organizational structure, policies improvements of the accounting hedging model. Due
and procedures, as well as a risk management infrastructure. to the COVID-19 pandemic which has an impact on
This aims to ensure that all risks encountered can be economic uncertainty, BCA continuously identified and
identified, measured, monitored, controlled and reported monitored the latest developments by establishing an
appropriately. adequate Allowance for Impairment Losses (CKPN).
• Developing a digital version of the work guide for
Furthermore, in line with various developments in the corporate, commercial and SME banking and credit
organization, regulations, and the business environment, BCA cards, as well as Credit Terms Manual (MKK) for
has made adjustments to internal risk management policies consumer and interbank credits.
to adhere to the prevailing regulations and international • Developing an Integrated Risk Management
best practices. BCA also promotes risk awareness through the Information System (IRMIS) an application that supports
risk management training for all working units. the preparation of BCA risk profile reports, integrated
risk reports and capital adequacy reports.
RISK MANAGEMENT FOCUS IN 2020 • Conducting operational risk assessments for adjustments
BCA keeps a close watch on developments in the business to work processes and customer service during the
landscape when implementing business strategies to support pandemic, as well as providing recommendations for
the company’s growth. To this end, BCA conducts its business mitigating risk and maintaining service.
activities adhering to the prudent banking principles by
applying the sound risk management and complying with
applicable regulations.

BCA regularly performs stress tests to measure the potential Credit Quality
impact of possible changes in macroeconomic factors on The global spread of COVID-19 pandemic since the beginning
capital, liquidity, assets quality and company profits. In of the year, and the slowdown of economic activities,
general, the results of stress tests show that BCA’s capital and gave a significant impact to the debtor’s performance and
liquidity position is very adequate to anticipate estimated repayment capacity to the Bank in every loans segment. In
losses from potential risks faced in various worsening order to maintain the credit quality as well as to support the
scenarios. In addition, the Bank also adopts a risk management national economic recovery program, BCA has issued:
approach by taking into account the magnitude of risk and • Credit restructuring policy for debtors affected by the
trends as evident from the Bank’s Risk Profile Report as Pandemic as a follow-up to POJK No.11/POJK.03/2020
well as the supporting factors in capital adequacy analysis dated 13 March 2020 concerning National Economic
to determine the business model and interactions with the Stimulus as a Countercyclical Policy on the Impact of the
overall risk profile. Spread of Coronavirus Disease (COVID-19).
• Credit Guarantee Terms for MSMEs Affected by
Some of the initiatives that will be carried out in 2021 are as the Pandemic in the Context of National Economic
follows: Recovery (PEN) as a follow-up to Regulation of the
1. Continued to adjust internal work processes and Minister of Finance No.71/PMK.08/2020 dated 23 June
services in the midst of the COVID-19 pandemic with 2020 regarding the Government Guarantee Procedures
consideration to the balance between comfort and through the Guarantee Business Entity Designated in
security and the implementation of risk management. the Context of Implementing the PEN Program.
2. Prepare the necessary infrastructure to meet regulatory • Provisions regarding Interest Subsidies for Micro,
requirements regarding the calculation of Operational Small and Medium Business Loans in the framework
Risk RWA using the Standardized Approach framework of the National Economic Recovery Program (PEN) as a
that will be implemented in January 2023. follow-up to the Minister of Finance Regulation No.85/
PMK.05/2020 dated 09 July 2020 regarding the Provision
of Interest or Margin Subsidy for Credit/ Financing for
Micro, Small and Medium Enterprises in the Context of
Supporting the Implementation of the PEN Program.

• Regarding Credit Guarantee Provisions for Corporate among others, the business sector, business location,
business actors (Non-MSMEs) affected by the Pandemic capabilities and in-depth identification of potential debtors.
in the Context of the PEN program as a follow-up to
Minister of Finance Regulation No.98/PMK.08/2020 BCA implements disciplined risk management in terms of
dated 28 July 2020 regarding Government Guarantee lending, and managed to keep the NPL ratio relatively under
Procedures for Corporate Business through the control at 1.8% by the end of 2020, higher than the previous
Designated Guarantor in the Context of Implementing year’s 1.3%, supported by the implementation of a credit
the PEN Program (will be published in 2021). relaxation policy through POJK No.11 / POJK.03 / 2020 that
has been amended by POJK No.48/POJK.03/2020 valid until
BCA continued to disburse new and additional loans with March 2022 (“OJK Relaxation Policy”), which allowed loans
prudence to mostly existing debtors, taking into account, restructured as a result of the pandemic to be categorized as
Current collectibility for debtors who meet the criteria.
Restructured Loans (non consolidated, in billion Rupiah)

Increase / (decrease) 2020 Increase / (decrease) 2019
2020 2019 2018
Nominal % Nominal %
Performing Loan 93,259 6,506 5,650 86,753 1333.4% 856 15.2%
Current 88,005 3,145 2,903 84,860 2698.3% 242 8.3%
Special Mention 5,254 3,361 2,747 1,893 56.3% 614 22.4%
NPL 4,228 2,642 2,336 1,586 60.0% 306 13.1%
Substandard 1,620 895 1,168 725 81.0% (273) -23.4%
Doubtful 592 208 173 384 184.6% 35 20.2%
Loss 2,016 1,539 995 477 31.0% 544 54.7%
Total Restructured Loan 97,487 9,148 7,986 88,339 965.7% 1,162 14.6%
Total Loan Portfolio 575,649 588,251 537,914 (12,602) -2.1% 50,337 9.4%
% Restructured Loans to Total Loans Portfolio 16.9% 1.6% 1.5% n.a n.a n.a n.a
In line with the OJK Relaxation Policy, restructured loans in 2020 experienced a significant increase reaching Rp97.5 trillion or
increasing 965.7% compared to 2019. This increase was mainly derived from credit restructuring due to COVID-19, amounting
to Rp88.0 trillion or 90.3% of the total re-structured loans. Total restructured represented 16.9% of BCA’s total loan portfolio.
BCA also monitors the Loan at Risk (LAR) ratio, describing a broader scope of credit risk. LAR is the sum of loans with a
collectability of “Non-Performing Loans (NPL)”, “Special Mention” and loans restructured with a collectability of “Current”.
Loan at Risk (LAR) by segment (non consolidated – in billion Rupiah)

LAR (Nominal) LAR (%)** LAR
Increase / (Decrease) Increase / (Decrease)

2020 2019
2020 2019 2018 2020 2019 2018
Rp % Rp %
Corporate 40,866 7,023 6,146 15.9% 2.9% 2.9% 33,843 481.9% 877 14.3%
Commercial & SME* 42,658 8,567 7,673 21.6% 4.0% 4.0% 34,091 397.9% 894 11.7%
Consumer 24,942 7,019 6,344 21.1% 5.3% 4.8% 17,923 255.4% 675 10.6%
Total LAR 108,466 22,609 20,163 18.8% 3.8% 3.7% 85,857 379.8% 2,446 12.1%
*
including productive mortgage
**
LAR nominal/respective loan portfolio
BCA’s total LAR reached Rp108.5 trillion or 18.8% of total The Corporate segment experienced an increase in LAR of
loans in 2020, a significant increase from the previous year’s Rp33.8 trillion in 2020 to Rp40.8 trillion or 15.9% of total
Rp22.6 trillion. This increase occurred in all credit segments corporate credit. The increase was mostly derived from
(Corporate, Commercial & SME and Consumer), mainly due investment credit facilities, especially in the plantation and
to the credit restructuring impacted by COVID-19. agriculture sectors. Meanwhile, LAR in Commercial & SME
segment hiked by Rp34.1 trillion to Rp42.7 trillion or 21.5%

of the total Commercial & SME loans, mostly from investment BCA closely monitored the condition of debtors who
credit in the textile and tourism sectors. The consumer restructured their loans, creating an allowance for impairment
segment LAR increased Rp17.9 trillion, mostly in mortgages. losses on assets Rp11.6 trillion in 2020, an increase of 153.3%
from Rp4.6 trillion in 2019 in anticipation of increased credit
risk in the midst of uncertainty. The ratio of reserves to LAR
reached 24.8%.
Top 10 Industry Sectors in Corporate, Commercial and SME Segment (based on the Bank’s internal classification)*
2020 2019 2018
Financial Services 8.3% 7.8% 8.0%
Plantation and Agriculture 7.1% 7.4% 7.5%
Distributor, Wholesaler and Retailer 6.2% 6.2% 6.6%
Building Material and Other Construction Related 6.1% 6.7% 6.7%
Properties and Construction 5.3% 5.4% 5.2%
Textile and Garment 4.6% 4.3% 4.5%
Food and Beverages 4.5% 4.4% 4.5%
Automotive and Transportation 4.3% 5.1% 5.0%
Chemicals and Plastics 3.6% 4.2% 4.2%
Power Generation 3.3% 4.3% 3.7%
Total 53.3% 55.8% 55.9%
* Not including consumer and employee loans;
Note: These categories are based on internal classifications by BCA and are defined differently from those in the Financial Audit Report, which refers to classifications in the
General Bank Report as stipulated by the regulator.
In managing the credit portfolio (including concentration decline in assets quality, the Bank implemented an early
risk), BCA always pays close attention to and evaluates warning system to monitor changes in debtor’s repayment
the diversification of lending to industrial sectors with capacity and taking preventative steps to minimize the
good business prospects and performance, granting limits risk of non-performing loans. BCA periodically reviews the
for certain financing. Factors include types of financing, business performance and financial performance of debtors
cooperation, groups and location all according to the level and immediately takes the necessary actions if the debtor
of risk, monitoring to avoid over extending and to maintain experiences business or financial difficulties.
quality. This can be seen from the distribution of credit to
the top 10 industrial sectors, each of which is below 10% of Liquidity
total credit. BCA maintains an adequate liquidity position and monitors
the balance between short-term liabilities that must be
The majority of lending is provided in Rupiah in line with fulfilled and the availability of short-term funds held by the
funding sources, which are mostly denominated in Rupiah. Bank. BCA ensures sufficient funds for short-term, liquid and
Lending in USD is intended for business customers whose main low-risk placements, especially in the risk-free placement of
income is in USD. Meanwhile, in lending to infrastructure, securities issued by Bank Indonesia.
BCA continues to apply prudent risk management and
focus on projects with good credit worthiness. BCA provides Most of BCA’s liquidity comes from current accounts and
syndicated loans together with other banks in financing savings accounts (CASA) with low interest funds. Amid the
large-scale infrastructure projects. In addition, The Bank also economic slowdown that occurred in 2020, CASA grew 21.0%
continues to closely monitor sectors with good potential for to Rp111.6 trillion and contributed as much as 77.0% of total
lending opportunities and to watch for sectors that have the third party funds. High CASA ratio is one of BCA’s strengths
potential to experience pressure. in facing future challenges, especially related to the trend of
low interest rates which is projected to happen in the future.
In line with technological development such as machine
learning and data analytics, BCA will continue to develop At the end of the year, BCA’s Loan to Deposit Ratio (LDR) is in
capabilities in the credit process for better quality credit a sound condition of 65.8%. This achievement is inseparable
disbursement. The Bank also provides a comprehensive from high CASA growth, amidst declining demand for credit
solutions to customers’ credit needs (total solution) and accompanied by an increase in credit risk due to the impact
performs continuous monitoring. Realizing the potential of the pandemic. Meanwhile, the Liquidity Coverage Ratio

(LCR) and Net Stable Funding Ratio (NSFR) were solid at Socialisation of operational risk management is carried out
379.2% and 171.8%, respectively. In order to maintain the amongst work units to instil a risk culture throughout the
overall position of third party funds, BCA proactively reviews organisation. BCA also carries out a regular Risk Awareness
deposit rates in accordance with liquidity conditions. Program.
Capital Position In 2020, BCA took several steps to minimise the risk impact
BCA always maintains an adequate capital condition to arising from the pandemic COVID-19, including the following:
support the sustainable business growth of the Bank and its a. Outreach to employees with information related to
subsidiaries. In 2020, BCA had a Capital Adequacy Ratio (CAR) the virus and appeals to anticipate its spread, including
of 25.8%. The Bank’s capital needs are met from organic information about preventive actions. In addition, a call
capital growth supported by solid profitability. centre was also provided for employees seeking more
information related to COVID-19.
In accordance with POJK No. 14 / POJK.03 / 2017 regarding the b. Safeguarding the work environment for employees and
Recovery Plan for Systemic Banks, BCA issued subordinated customers in the following ways:
bonds amounting to Rp500 billion in 2018 to fulfil obligations • Body temperature checks when entering the BCA
to issue debt securities with capital characteristics. building.
• Improved sanitation facilities and infrastructure;
Exchange Rate Risk • Provision of hand sanitiser.
Amid fluctuations in the Rupiah exchange rate against • Worker and guest self-assessment before entering
foreign currencies due to global economic pressures, BCA the BCA work area.
manages risks related to foreign currency exposure by • Assessment for workers who have travelled out of
maintaining a conservative Net Open Position (NOP) which town.
was recorded at 0.05% in 2020, far below the maximum limit • Establish social distancing in the office and elevator
of 20% imposed by the regulator. areas.
• Prohibit cross-building activities.
BCA constantly monitors foreign exchange transactions c. Regulating office activities:
to comply with the provisions and internal policies of • Split operation protocol at head office and
the Bank as well as Bank Indonesia Regulations (PBI) and regional offices.
Financial Services Authority Regulations (POJK). Transactions • Work From Home (WFH) policy for head office /
processed through the branches are monitored, recorded regional office / branch office workers according
and reported to the Treasury Division as the coordinator who to their conditions and needs.
manages all foreign currency transactions. Each branch is • Conference calls and video conferencing in
required to cover its foreign exchange rate risk at the end of replacement of face-to-face activities that involve
each working day in accordance with the NOP tolerance limit many people, such as meetings and training.
given to the branch network. • Limiting/adjusting service hours at branch offices,
weekend banking services, and closing several
Operational Risk smaller branches (KCP), Cash Offices and Cash Cars.
Being focused on transactional banking activities, BCA views • Adjusting working hours for Work From Office
operational risk as one of the primary risks facing the Bank. (WFO) staff:
Operational risk is the risk of human error, inadequacy of - Flexi time: non operational head office
internal processes, system failure, and/or external events. - Early finish: Operational head office /
In managing operational risk, BCA uses the Operational regional offices / branches (after 16:00 and
Risk Management Information System (ORMIS) application, with permission from the unit leader)
a web-based application that includes Risk Control Self-
Assessments, a Loss Event Database, and Key Risk Indicators. Office activities were regulated by continuously implementing
BCA oversees coordination among work units to enhance security measures to minimise the risks that may arise in
work processes as well as to improve services and products connection with the WFH policies, as well as changes to other
to meet customer needs. Through this coordination, BCA internal work processes.
improves operational risk control and mitigation in the
face of increased risks that may arise, both internally and
externally, including those resulting from the pandemic
COVID-19 in 2020.

Regarding the media to communicate and promote a risk In order to support government programs in anticipation
management culture within the Bank, BCA has published the spread of COVID-19 and prioritizing customer safety and
an Operational Risk Management Policy and guidelines for convenience in transactions without neglecting the health of
all transaction processes in the Bank. These policies and customers and employees, BCA took the following measures:
guidelines are always updated in accordance with banking 1. Improved the customer experience in digital
developments, regulations, and the Bank’s needs, which transactions, with the following initiatives:
also regulates transaction limits and controls over existing • Cardless Banking
transaction risks. • Digital Account Opening
• QR Payment
BCA also issues Decrees and Circular Letters related to • Omni Channel, namely the integration of individual
transaction processes and Bank products that have gone data between BCA electronic channels
through the risk assessment process by the Risk Management 2. Developing infrastructure to support Work From Home
Unit. Every new product or activity development also goes (WFH) for employees partially according to government
through a risk assessment process by the Risk Management regulations without neglecting customer support in
Unit. In this review process, the Risk Management Unit transactions.
identifies and provides input on risk mitigation to related
work units. Both policies, guidelines, decrees and circulars INTEGRATED RISK MANAGEMENT
can be accessed by work units through hard copy documents BCA as the Main Entity of the BCA Financial Conglomerate
or digitally through the Bank’s internal website. In addition, has implemented an integrated risk management protocol
various risk management trainings and risk management designed to mitigate the risks faced by BCA and its
dissemination to existing work units have been carried out, subsidiaries. BCA has monitored and managed ten types
both in-class training and through digital or e-learning. of risk in accordance with the provisions of the Financial
Services Authority (OJK). These risks consist of eight risks
In the future, in line with ongoing digitalisation, the that have been previously managed in the application of
use of information technology will play an important Bank risk management, namely credit, market, liquidity,
role in managing operational risk. In accordance with operational, legal, reputation, strategic and compliance
Financial Services Authority (OJK) regulations concerning risks, plus two other risks, namely intra-group transaction
the Implementation of Risk Management in the Use of risk and insurance risk.
Information Technology by Commercial Banks, BCA has an
internal IT policy that takes into account reliability, security, In accordance with the Financial Services Authority Regulation
availability and timeliness in serving customers. Operational No. 26/POJK.03/2015, at the conglomerate level, BCA and its
risk management aims to prevent losses and protect BCA, Subsidiaries have an adequate integrated minimum Capital
including from cyber crime. Adequacy Ratio of 269.5%, above the specified minimum
requirement of 100%.
In supporting the Bank’s sustainable business continuity, BCA
operates two data centers in parallel to maintain security BCA pays attention to the risk exposure of financial
and reliability in transaction banking operations. In an effort conglomerates to be well controlled and managed. In
to anticipate crisis situations, BCA also manages a Disaster implementing integrated risk management, BCA refers to
Recovery Center (DRC) in one of the data center locations, the 4 main pillars which are summarised in the following
which is a part of Business Continuity Management. The DRC table.
is designed to operate as a Crisis & Command Center in the
event of disruption or natural disaster.

4 Main Pillars Integrated Risk Management
1. Active supervision of BCA financial conglomerate by the • Ensuring the implementation of:
Board of Directors and Board of Commissioners of the - Integrated risk management in accordance with the
main entity characteristics and complexity of the BCA financial
conglomerate
- Risk management at each of the subsidiaries
2. Adequacy policies, procedures, and determination of • Formulate policies and procedures, and limit determination
integrated risk management limits of integrated risk management, according to the Bank’s risk
appetite and risk tolerance
3. Adequacy of identification, measurement, monitoring • Implement an integrated risk management system that
and control of integrated risks, as well as the integrated generates reports or information concerning:
risk management information systems - Risk exposure;
- Compliance with the implementation of integrated risk
management and comparison to the existing policies
and procedures
- Compliance with regard to limit determination
4. Comprehensive internal control system concerning the • Implement an internal control system to ensure:
implementation of integrated risk management - Compliance with internal policies and regulations,
including prevailing legislation
- Availability of financial and management information
that is complete, accurate, useful and timely
- Effectiveness of risk culture at the overall financial
conglomerate organization
Further information regarding the implementation of integrated risk management can be found on pages 162-163.
INTERNAL CONTROL RISK PROFILE ASSESSMENT OF BCA AND

The implementation of BCA’s internal control system SUBSIDIARIES
complies with circular letter of Financial Services Authority Based on the self-assessment results in 2020, the Bank’s risk
No.35/SEOJK.03/2017 dated 7 July 2017 regarding Guidelines profile individually and integrated with subsidiaries was
for Internal Control System Standards for Commercial Banks. “low to moderate”. The risk profile level is the result of an
The implementation of risk management and internal assessment of the inherently “low to moderate” risk rating
control systems is the responsibility of all management and and a “satisfactory” implementation of risk management.
employee of BCA. Risk awareness continues to be embedded
at every level of the organisation and is an integral part of DISCLOSURE OF RISK MANAGEMENT
BCA’s culture. The disclosure of BCA’s risk management principles and risk
exposure, including capital, refers to OJK Circular No.09/
BCA applies the concept of three lines of defence for risk SEOJK.03/2020 dated 30 June 2020 regarding Transparency
management and is conducted across all organisational lines and Publication of Reporting for Conventional Commercial
and overseen, by the Board of Commissioners and the Board Bank Reports.
of Directors. The concept of the three lines of defence is as I. BCA’s Application of Risk Management
follows: Guidelines for implementing BCA risk management policies
• All business units and operational units serves as the are based on POJK No.18/POJK.03/2016 dated 16 March 2016
first line of defence, responsible for managing the risks on the Implementation of Risk Management for Commercial
related to the work units; Banks, as follows:
• The Risk Management Work Unit (SKMR) and the
Compliance Unit (SKK) serve as the second line of I.A.
Active Supervision by the Board of
defence, monitoring the implementation of corporate Commissioners and the Board of Directors
risk management policies and guidelines; 1. In carrying out its risk management function, the
• The Internal Audit Division (DAI) is the third line of Board of Commissioners has defined duties and
defence, assigned to provide independent assurance responsibilities as follows:
to the adequacy and effectiveness of risk management • Approving risk management policies
implementation at BCA. including risk management strategy and
frameworks, implemented in accordance with
BCA’s risk appetite and risk tolerance;

• Ensuring the effective implementation and • Ensuring the following:

integration of the overall risk management - All material risks and impacts from such
policies and processes; risks have been followed up and have
• Evaluating the following: been submitted regularly to the Board
- Risk management policies and strategies of Commissioners, including reports on
at least once a year, or on more frequent progress and issues related to material
occasion if there are significant changes risks and corrective actions that have
in factors affecting BCA’s business been, are being and will be carried out;
activities - Implementation of corrective actions
- The responsibility of the Board of towards problems or irregularities in
Directors to ensure the effective BCA’s business activities identified by the
management of BCA’s activities and risks Internal Audit Division;
and to ensure the provision of guidance - Adequacy of human resource support
by the Board of Directors on improving and of resources to manage and control
the implementation of risk management risk;
policies on regular basis. - Independent implementation of risk
- Requests from the Board of Directors management functions, which is reflected
related to transactions requiring the amongst others, in the separation of
approval of Commissioners and making functions of the risk management unit,
decisions on such requests. which identifies, measures, monitors
2. In carrying out the risk management function, and controls risks and work units that
the Board of Directors has defined its duties and conduct and complete the transactions,
responsibilities as follows: measurement, monitoring and risk
• Establishing comprehensive and fully control and the work units that conduct
documented risk management policy, strategy and complete transactions;
and framework, including overall or by-type • Developing a risk management culture,
risk limits, taking into account the Bank’s risk including risk awareness across all levels of
appetite and risk tolerance according to the the organisation. This includes adequate
condition of BCA and the impact of risk on communication to all levels of the
capital adequacy. After obtaining approval organisation regarding the importance of
from the Board of Commissioners, the Board effective internal control;
of Directors sets the policy, strategy and risk • Evaluating and deciding on transactions
management framework; that require the approval of the Board of
• Organising, assigning and updating the Directors;
following: • Conducting periodic reviews to ensure the
- Procedures and tools for identifying, following:
measuring, monitoring and controlling - Accuracy of the risk assessment
risks; methodology;
- Transaction approval mechanisms, - Adequacy of implementation of the risk
including those that exceed limits and management information system;
authority for each level or position; - Accuracy of risk management policies
• Evaluating and/or updating the policies, and procedures and risk limits;
strategies and risk management framework • Declaring when BCA is in an emergency
at least once a year, or more frequently if condition and, if necessary, requesting the
there are any significant changes in factors opinion of the Risk Management Committee
affecting the Bank’s business activities, risk (KMR), the Assets and Liabilities Committee
exposure, and/or risk profile; (ALCO) and/or other related committees.
• Establishing an organisational structure, Under emergency conditions, control of
including clear authority and responsibility authorities is under the direct coordination of
at each level or position related to the the Board of Directors.
implementation of risk management;
• Implementing risk management policies,
strategies and frameworks approved by
the Board of Commissioners and evaluating
and providing guidance based on reports,
including risk profile reports ;

3. The active supervision of the Board of impact on its capital, projected capital and the
Commissioners and the Board of Directors minimum capital requirement (KPMM).
(management) includes the following mechanisms:
• Supervision by the Board of Commissioners is I.C.
Adequacy of the Risk Identification,
conducted in accordance with their duties and Measurement, Monitoring and Mitigation
responsibilities as stipulated in the articles of Processes and Risk Management Information
association and relevant regulations. System
• The Audit Committee, the Risk Oversight 1. BCA has identified, measured, monitored
Committee, the Remuneration and and controlled risk as part of the process of
Nomination Committee, and the Integrated implementing risk management.
Corporate Governance Committee assist Risk exposure is monitored regularly by Risk
in the supervisory duties of the Board of Management Work Unit by comparing the actual
Commissioners. risk with the set risk limits.
• The Board of Commissioners maintains 2. Reports on risk trends, including the BCA risk
constructive communication with the Board profile report, integrated risk profile, and credit
of Directors. portfolio reports, and business plan progress
• The Board of Commissioners actively provides are reported to the Board of Directors regularly,
recommendations to the Board of Directors accurately and in a timely manner.
in determining strategic actions that they
believe should be implemented. I.D. Comprehensive Internal Control System
• The supervisory duties of the Board BCA internal control consists of 5 main components in
of Directors are assisted by the Asset line with the Internal Control Integrated Framework
Liabilities (ALCO), Credit Policy, Credit, Risk developed by The Committee of Sponsoring
Management, Information Technology Organization of the Treadway Commission (COSO),
Steering, Employment Case Consideration, including:
and Integrated Risk Management 1. Management supervision and risk control culture;
Committees. 2. Risk identification and assessment;
• The Board of Directors actively engages 3. Control activities and segregation of duties;
in discussion, provides input and monitors 4. Accounting, information and communication
internal conditions and the development systems;
of external factors that directly or indirectly 5. Monitoring and corrective actions against
affect the Bank’s business strategy. deficiencies.
I.B. Adequacy of Risk Management Policies and BCA applies three lines of defenses in the internal
Procedures and Determination of Risk Limits control system and risk management, involving all parts
1. BCA has an adequate organisational structure of the organisation, with oversight by the Board of
to support the implementation of sound risk Commissioners and the Board of Directors.
management and internal control that consists
of the internal audit division, including the DAI, To support the implementation of the internal control
SKMR, SKK, Risk Management and Integrated Risk system, BCA has a fully documented risk management
Management Committees. policy (organisational structure, segregation of duties,
2. BCA’s risk management policy, as detailed in its plan risk limits, and others). BCA strongly encourages a
and the annual budget and work plan, is in line risk culture and a culture of compliance with regard
with the Bank’s vision, mission, business strategy, to the applicable regulations that are conducted
capital adequacy, human resources competencies, and monitored by the Risk Management Unit and
and risk appetite. This policy is reviewed regularly Compliance Unit, which together form the second line
and adjusted in line with both internal and external of risk management defence.
developments.
3. Policies, procedures and determination of risk The assessment and evaluation of the adequacy
management limits have been fully documented in and effectiveness of the internal control system is
writing and are regularly reviewed and updated. periodically reviewed by the Internal Audit Division,
4. In conducting its business activities, BCA has which is the third line of risk management defence,
developed a bank business plan and an annual to ensure that internal control has been implemented
budget and work plan that addresses the Bank’s adequately. All management and employees of BCA
overall strategy, including business development have the role and responsibility to implement, adhere
direction. BCA’s strategy takes into account its to and enhance the quality, reliability and effectiveness
of the Bank’s internal control.

Risk Management and Internal Control Organizational Structure
GENERAL MEETING OF
SHAREHOLDERS
BOARD OF
COMMISSIONERS
BOARD OF DIRECTORS Remuneration and

Nomination
Asset & Liability
Committee (ALCO) Committee
Credit Policy Anti

Risk Oversight
Committee PRESIDENT DIRECTOR Fraud
Committee
Credit Committee
Risk Management
Audit
Committee Internal
Audit1
Committee
Information
Technology
Steering Committee Integrated Corporate
Governance
Employee Relations
Committee
DEPUTY PRESIDENT DEPUTY PRESIDENT Committee
Integrated DIRECTOR2 DIRECTOR
Risk Management
Committee reporting lines
monitoring lines
COMPLIANCE monitoring lines

ENTITAS ANAK CREDIT &
& RISK
LEGAL coordination lines
Central Capital MANAGEMENT
DIRECTOR
Ventura DIRECTOR3
Note:
BCA Sekuritas
1. Oversee internal audit/risk management/
compliance function of subsidiaries in
BCA Finance Ltd.
Hong Kong
association with integrated corporate
Credit Credit Risk governance and integrated risk
Legal Compliance1
Analysis Recovery Management1 management application.
BCA Syariah
Asuransi 2. Deputy President Director oversees and

Umum BCA coordinates management of subsidiaries.
Enterprise Risk Credit Risk Market Risk Operational Business
Asuransi Jiwa Management Management Management Risk Continuity & Crisis 3. Compliance, Legal & Risk Management
BCA Management Management
Director oversees subsidiaries risks as
Bank Royal part of integrated risk management.
Indonesia
BCA Multi
Finance
BCA Finance
EFFECTIVENESS OF BCA RISK MANAGEMENT Evaluation and updating of policies, procedures and
SYSTEMS methodologies are conducted regularly to ensure
In evaluating the effectiveness of the BCA risk management compliance with the applicable regulations and operational
system, the Board of Commissioners and Board of Directors conditions. Evaluate the effectiveness of risk management
are assisted by committees under the Board of Commissioners is also conducted through regular reports submitted to the
and the Board of Directors. Board of Commissioners and the Board of Directors. These
reports include, among others, risk management policy
These committees meet regularly to discuss and provide implementation reports, risk profile reports, risk updates and
input and recommendations to the Board of Commissioners other related reports.
and Board of Directors.
Implementation of Basel Accords
BCA also conducts regular evaluations on the following: The Bank continues to prepare for implementing the Basel
• Applicable policies and methodologies for risk III framework on bank capital and liquidity standards. BCA
assessments; supports Basel III implementation in Indonesia, taking part in
• Adequacy of policies procedures and determination of a Quantitative impact Study (QIS) exercise that requires the
risk limits; bank to calculate capital position, leverage ratio, net stable
• Adequacy of identification, measurement, monitoring funding ratio, credit risk, market risk and operational risk.
and mitigation of risks;
• Effectiveness of a comprehensive internal control Since 2017, BCA has been in compliance with the Net Stable
system. Funding Ratio (NSFR) regulation implemented by the OJK,
with regard to both reporting and the minimum ratio.
Meanwhile, the leverage ratio starting March 2020 must be
reported and published.

Risk Appetite methodology used in conducting stress tests, in addition

The Bank defines risk appetite as the level and type of risks to statistical models based on historical data, also employs
which are willing to be taken in order to achieve its business judgment methods by considering qualitative risk factors.
objectives. The risk appetite set by BCA is reflected in the Stress testing is carried out in order to see the impact of
Bank’s business strategies and objectives. changes in macroeconomic factors on various key indicators,
including the NPL, profitability, liquidity and capital.
Stress Test
BCA regularly performs stress testing for a variety of scenarios BCA also conducts integrated stress tests with its subsidiaries.
and consistently deepens the factors and parameters of The results of stress testing conducted for credit, market
these tests. Stress test scenarios consider macroeconomic and liquidity risk have been satisfactory; and based on the
variables such as interest rates, inflation rates, gross domestic scenarios built, the capital and liquidity of the Bank are
product (GDP), exchange rates, fuel prices and others. The sufficient to anticipate the estimated potential losses.
II. BCA Capital
Capital Structure
BCA’s capital structure consists of the following:
• Core capital (Tier 1) of Rp179.9 trillion contributing 96.3% to BCA’s total capital;
• Supplementary capital (Tier 2) of Rp7.0 trillion or 3.7% of total capital, most of this capital is general reserve for productive
assets that must be established (maximum of 1.25% RWA credit risk);
Capital Component (consolidated - in billion Rupiah)

2020 2019 2018
Capital 186,953 177,888 156,052
Tier 1 Capital 179,945 170,750 149,413
Tier 2 Capital 7,008 7,138 6,639
Risk Weighted Assets 695,144 721,917 651,532
(Credit, Operational and Market Risk)
Capital Adequacy Ratio (CAR) - consolidated 26.9% 24.6% 24.0%
Capital Adequacy Ratio (CAR) - non consolidated 25.8% 23.8% 23.4%
Capital Management Policy

BCA capital requirements can be fully met from its healthy
BCA ensures an adequate capital position to support the financial growth. Most of the Bank’s net profit is retained to
business development of the Bank and its subsidiaries. increase its capital each year.
The Bank’s capital adequacy is calculated using the Capital
Adequacy Ratio (CAR) indicator. BCA has an adequate capital Basis for Management Policy on Capital Structure
level with a CAR of 25.8%, above the minimum requirement BCA capital policies are dynamically adjusted in response
according to the risk profile and includes additional 5% as to business potential, and the Bank maintains a prudent
a buffer. BCA has formed a buffer in accordance with Bank approach, obtaining approval from the Board of
Indonesia regulations regarding systemic bank compliance Commissioners for capital plans as part of the Bank’s business
to fulfil a conservation buffer, a countercyclical buffer and a plan. The capital structure policy refers to OJK Regulation
capital surcharge. No.11/POJK.03/2016 dated 2 February 2016 and No.34/
POJK.03/2016 dated 26 September 2016 on the Minimum
The Bank and all its subsidiaries have carried out integrated Capital Requirement for Commercial Banks.
stress tests using various scenarios, resulting in changes to
NPL levels and their effects on income, liquidity position and
capital position. In general, the stress test results show that
the liquidity and capital positions of BCA and subsidiaries are
adequate in anticipating losses from potential risks, based on
the scenarios tested.

III. Disclosure of Risk Exposure and 3. The Risk Management Committee’s main function is
Implementation of Risk Management to develop policies, strategies and guidelines for risk
The following is an overview of the risk exposures faced by management implementation, determine matters
BCA in conducting its business and the application of risk related to irregular business decisions and enhance
management designed to minimize the impact of these risks. the implementation of risk management based on
evaluation of the effectiveness of the risk management
III.A. Disclosure of Credit Risk Exposure and process and system.
Implementation of Credit Risk Management
Risk Management Strategies for Activities with Significant
Organisation of Credit Risk Management Credit Risk Exposures
BCA has developed a structured credit risk management BCA formulates risk management strategies in accordance
process to support strong credit principles with strong with the Bank’s overall business strategy and based on the
internal controls. Bank’s risk appetite and risk tolerance. Risk management
1. The Board of Commissioners approves the Bank’s credit strategies are designed to ensure that the Bank’s risk
plans and oversees its implementation, approves its exposure is carefully managed in line with the credit policy,
basic credit policy and requests an explanation from the Bank’s internal procedures, laws and regulations and
the Board of Directors should there be any deviations in other applicable provisions.
loan disbursement from the stipulated policies.
2. The Board of Directors is responsible for the preparation Structured risk management strategies are based on the
of credit plans and credit policy, ensures the Bank’s following general principles:
compliance with prevailing credit and credit policy • Risk management strategies should be long-term-
laws and regulations, and reports to the Board of oriented for the sustainability of the business by
Commissioners on matters such as the implementation considering economic conditions and cycles;
of credit plans, anomalies in credit disbursement, loan • A comprehensive risk management strategy must be
portfolio quality and credit in the special mention or able to control and manage the risks of BCA and its
non-performing loan category. subsidiaries,
3. The chief risk officer, a member of BCA’s Board of • Expected capital adequacy should be maintained
Directors, is responsible for the management of credit, and adequate resources allocated to support the
market, operational and other risks within the Bank’s implementation of risk management.
organisation (hereinafter referred to as the Director of
Compliance and Risk Management). The risk management strategies are prepared with
4. Work units that perform functions related to credit risk consideration of the following factors:
management (the Business Lending Development and • Economic and business development and the potential
Credit Risk Analysis Units), are risk owners responsible impacts of the risks faced by BCA;
for the management of credit risk. • The organisational structure of BCA, including
the adequacy of human resources and supporting
The Bank has dedicated committees assisting the Board of infrastructure;
Directors in the lending process: • The financial condition of BCA, including its ability to
1. The Credit Policy Committee’s principal function is generate earnings and the ability to manage the risks
assisting the Board of Directors in formulating credit arising from both external and internal factors;
policies, especially those relating to the principle of • The composition and diversification of the Bank’s
prudence in lending, monitoring and evaluating the portfolio.
implementation of credit policies, conducting periodic
reviews on the Bank’s basic credit policy (KDPB), Credit Concentration Risk Management Policy
monitoring the credit portfolio’s progress and condition, Portfolio management addresses credit risk by determining
and providing suggestions and corrective measures risk concentration limits for, among others, industrial sector
based on the results of evaluations carried out. exposure, foreign exchange, and certain types of loan as
2. The Credit Committee has the principal function well as both individual and business group exposure. Along
of providing guidance should a more in-depth and with monitoring the development of the ratings database,
comprehensive credit analysis need to be performed, technology, human resources and the Bank’s complexity
suggesting decisions or recommendations on the draft level, as well as the market and regulations, the Bank’s
of credit decisions related to key debtors, specific portfolio management unit actively works to optimise the
industries or on the specific request of the Board of allocation of the Bank’s capital to achieve an acceptable risk
Directors, as well as coordinating with the Assets and level in line with risk appetite and risk tolerance.
Liabilities Committee (ALCO) in terms of funding for
credit and adjustment of corporate lending rates.

Credit Risk Measurement and Control The Bank’s determines the impairment of financial assets
BCA measures credit risk using a standardised method that are not individually and the impairment is assessed
compliant with OJK Circular Letter No.42/SEOJK.03/2016 collectively, by classifying financial assets based on similar
regarding Guidelines for Calculating Risk Weighted Assets. risk characteristics.
BCA uses an internal rating as a supporting tool in the credit
decision-making process. Collective measurement is carried out statistically using the
Credit risk management is executed through the parameters of Probability of Default, Loss Given Default and
establishment of an independent rating system comprising Exposure at Default.
the following:
• Evaluation of the credit administration process; Measurement of Expected Credit Loss
• Assessment of the accuracy in the implementation of Starting 1 January 2020, the Bank’s calculation of reserves
internal risk rating and the use of other monitoring refers to PSAK 71, an adoption of IFRS 9, which introduces
tools; the expected credit loss method for measuring losses due to
• Work units and Bank officers responsible for monitoring impairment of financial instruments.
individual credit quality.
If at the reporting date, credit risk on a financial instrument
BCA uses early detection systems to identify possible non- has not increased significantly since initial recognition, the
performing or potential problematic loans and takes entity shall measure the allowance for losses for that financial
proactive steps in managing the loan portfolio in order to instrument at the amount of twelve months expected loss. An
minimise the impact of non-performing loans on the overall entity shall measure the allowance for losses on a financial
portfolio. instrument at the amount of expected credit losses over its
lifetime, if the credit risk on that financial instrument has
Overdue and Impaired Receivables increased significantly since initial recognition.
Past due loans and receivables are defined as any loan or
receivable that is more that 90 days overdue for payment The Bank has developed risk parameter modelling, such as
for either principal and/or interest. Impaired loans and Probability of Default (PD), Loss Given Default (LGD) and
receivables are those financial assets of significant individual Exposure at Default (EAD), which are used as components
value that have objective evidence of impairment occurring for calculating expected credit losses.
after initial recognition of the financial asset.
Staging Criteria
Individually impaired financial assets PSAK 71 requires entities to classify Financial Assets into
An individually impaired financial asset is a financial asset three stages of impairment (stage 1, stage 2 and stage 3) by
that is individually significant and bears objective evidence determining whether there is a significant increase in credit
that an individual’s impairment has occurred after the initial risk.
claim of the financial asset.
The Bank measures the allowance for losses as 12 months’
In accordance with the Bank’s internal policy, loans expected credit losses for financial assets with low credit
determined individually significant are those granted to risk at the reporting date (stage 1), lifelong credit losses for
debtors in the corporate and commercial segments. financial assets with a significant increase in credit risk (stage
2) and financial assets that experienced a significant decline
Individual measurements are made by looking at the with a history of late payment (stage 3).
difference between all contractual cash flows due to the
entity in accordance with the contract and all cash flows At each reporting date, the entity assesses whether the credit
that the entity expects to receive (i.e. all cash shortages), risk on the financial instrument has increased significantly
discounted at the effective interest rate. (SICR) since initial recognition. In making that assessment, the
entity compares the risk of default with initial recognition and
Financial Assets Not Individually Significant and Assessed considers reasonable and supportable information available
Collectively for Impairment without undue cost or effort that indicates a significant
Financial assets that are not individually significant are those increase in credit risk (SICR) since initial recognition.
loans and receivables provided by the Bank to retail segment
debtors, namely Small and Medium Enterprise (SME) credit
debtors, consumer financing loans (including joint financing
loans), mortgage loans, motor vehicle credit, and credit cards.

Forward Looking Information EBA). BCA acts as an investor and invests in EBA products
In calculating expected credit losses, the Bank takes into with investment grade ratings and do placement in class
account the macroeconomic forecast. In addition, the Bank (tranche) senior or get the first claim rights againts the entire
also determines a weighted probability for the possibility collection of financial assets.
of macro scenarios. Various macroeconomic variables (MEV)
are used in modelling PSAK 71 depending on the results of Standardised Approach to the Implementation of Credit Risk
statistical analysis of the suitability of the MEV with historical Measurement
data for modelling impairment. The calculation of the In the calculation of Risk Weighted Assets (RWA) for
expected credit loss and the macroeconomic forecast (MEV) credit risk, the Bank refers to OJK Circular Letter No.42/
is reviewed by the Bank periodically. SEOJK.03/2016 regarding Guidelines for Calculation of Risk
Weighted Assets by using the Standardised Approach for
Credit Risk, OJK Circular Letter No.48/SEOJK.03/2017 and OJK
Policies related to wrong way risk exposure Circular Letter No.11/SEOJK.03/2018.
To anticipate wrong way risk exposures where market prices
are heading in an adverse direction, BCA adds a capital Through the Basel II standardised approach, the credit RWA
charge for the weighted exposure of the Credit Valuation is calculated based on the ratings issued by rating agencies
Adjustment (CVA risk weighted assets) in accordance with recognised by OJK, as stipulated in OJK Circular Letter No.37/
SEOJK No 42 / SEOJK.03 / 2016. SEOJK.03/2016 regarding Rating Agencies and Ratings
Recognised by OJK.
The impact on the value of the collateral needed to provide
for a credit downgrade The use of third party ratings in the calculation of RWA credit
Collateral as credit guarantee is differentiated between risk is only for claims on Governments of Other Countries,
productive credit and consumer credit. For productive loans Public Sector Entities, Multilateral Development Banks and
such as SME, Commercial and Corporate, the collateral impact particular International Institutions, Banks, and Corporates.
(type, value and / or quality) will affect the credit rating
in terms of the exposure risk factor (not the customer risk Counterparty credit risk arises from Over The Counter
factor), so that the better the collateral can reduce the risk (OTC) derivative transactions and repo / reserve repo
of exposure (the rating exposure risk factor has improved). transactions, both on the trading book and the banking
book. The standardised approach is used to calculate credit
Meanwhile, for consumer loans such as KPR, the impact risk of capital adequacy ratio for any exposures that cause
of collateral value will directly affect the credit rating counterparty credit risk.
of the debtor, high collateral value causes credit rating
improvement. Determination of credit limits related to counterparty
credit risks can be adjusted according to the needs of the
Qualitative Disclosures regarding Securitization Exposures counterparty, the Bank’s risk appetite, and any other
(SECA) applicable regulations, such as PBI No. 8/13/PBI/2006 and
In an effort to diversify risks and maximize returns, BCA has POJK No 32/POJK.03/2018 regarding Legal Lending Limits.
placed a number of portfolios in the form of securitization or
Asset-Backed Securities Collective Investment Contract (KIK

Credit Risk Mitigation When processing credit, the main guarantors / warrant
The preferred type of collateral accepted to mitigate credit providers are analysed as a risk mitigant to the overall credit
risk is solid collateral defined as cash or land and buildings. risk. Creditworthiness and security analysis is determined by
These types of collateral have relatively high liquidity value applying the “Four Eyes” principle, where credit decisions
and/or can be legally attached so that the Bank is able to are determined by two independent parties, the Business
liquidate collateral immediately if the debtor’s / debtor Development Unit and the Credit Risk Analysis Unit.
group’s loan becomes delinquent.
The credit mitigation technique focuses on primary collateral.
Collateral assessment for loans is performed by an independent In addition, to mitigate possible credit risks, BCA’s loan
appraiser. In remote areas where no independent appraiser portfolio is well diversified, both in credit category and by
is available, the appraisal will be conducted by internal staff industry / economic sector.
who is not involved in the processing of the loan. To monitor
the physical collateral pledged to BCA by the debtor, site
visits are conducted periodically to review the status of the
collateral.
III.B. Disclosure of Market Risk Exposure and Implementation of Market Risk Management
Market Risk Management Organization

The Board of Commissioners and the Board of Directors are responsible for ensuring that the implementation of risk management
with regard to exchange rates and interest rates is in line with the Bank’s strategic direction, scale and business characteristics
as well as exchange rate and interest rate risk profiles. This includes ensuring the integration of exchange rate and interest rate
risk management with other risks that may affect the Bank’s risk position.
The Board of Directors delegates its authority and responsibility to the parties listed below
Party Authority and Responsibility
ALCO Determines policies and strategies regarding foreign exchange and interest rate
The Risk Management Unit Supports ALCO in monitoring and measuring foreign exchange and interest rate risks.
Treasury Division Manages the Bank’s overall operations in foreign currency transactions, and interest
rates on the trading book:
- Responsible for maintaining foreign currency Net Open Position (NOP) and mitigating
interest rate on the trading book and ensuring the Bank’s compliance with Bank
Indonesia regulations regarding NOP;
- Responsible for managing trading marketable securities and foreign currency
transactions in line with customer needs and/or income considerations.
Regional Offices and Branches Responsible for managing foreign currency transactions in the respective regional
offices/ branches in accordance with predetermined limits. All regional/branch foreign
currency transactions are covered by the Treasury Division. Limits for each region/branch
are determined in accordance with operational needs.
The calculation of market risk for calculating BCA’s capital requirements uses the standard method of the OJK.
Trading Book and Banking Book Portfolio Management • Indonesia Bond Pricing Agency (IBPA);
Management of portfolios exposed to interest rate risk (on • Bloomberg Generic & Value (BGN & VAL);
the trading book) and to foreign exchange risk is conducted • Exchange prices;
by setting and monitoring the use of Nominal Limits • Dealer screen prices;
(Securities, Net Open Position), Value at Risk Limits, and Stop • The most conservative prices quoted by at least two
Loss Limits. brokers and/or market makers;
The valuation method is based on closeout prices or market • In the even that market prices from independent sources
price quotations from independent sources, including the are not available, pricing is derived from the yield curve.
following:

Market Risk Measurement Anticipation of Market Risks on Foreign Currency and

For the purpose of monitoring market risk, exchange rate Securities Transactions
and interest rate risk, Value at Risk measurements are taken The steps taken to anticipate market risk for transactions
on a daily basis based on a full historical valuation method associated with exchange rate and interest rate risk are
using 250 days’ data at a 99% confidence level. to establish and control market risk limits such as Value at
For the calculation of minimum Capital Adequacy Ratio Risk (VaR) Limit, Nominal Limit and Stop Loss Limit as well
(CAR), market risk is calculated based on the standardised as conducting stress tests in measuring risk. In an effort to
method as adopted by OJK. support the Bank Indonesia program on the Deepening
of Financial Market Transactions, the Bank conducts risk
Scope of Trading and Banking Book Portfolios Accounted for management assessments and prepares policies and
in Capital Adequacy Ratio procedures for the development of various transactions.
Following is the scope of the portfolio coverage included in
the CAR calculations: III.C.
Disclosure of Operational Risk Exposures
• Exchange rate risk covers both the trading and banking and Implementation of Operational Risk
books. Exchange rate risks can arise from foreign Management
exchange transactions today (TOD), tomorrow (TOM), Operational Risk Management – Organisation
Spot, forward, Swap and domestic non-delivery forward The implementation of operational risk management on a
(DNDF); bank-wide basis includes the following:
• Interest rate risk covers the trading book. It can arise • The Board of Commissioners and Board of Directors
from securities, forward and Swap transactions; ensure adequate risk management implementation
• Equity risk (for subsidiaries) considers the trading book. according to the characteristics, complexity and risk
It can arise from equity trading transactions that may be profile of the Bank as well as a good understanding
carried out by subsidiaries. of the type and level of risk inherent in the business
activities of BCA.
Interest Rate Risk in Banking Book (IRRBB) • The Risk Management Committee ensures that the risk
Interest Rate Risk in Banking Book (IRRBB) occurs as a result management framework provides adequate protection
of movements in the market interest rate that are against against risks.
the Bank’s position or transactions, which may affect both • The Risk Management Unit (SKMR) ensures that the
the Bank’s interest income and the economic capital value. Bank mitigates risks correctly by identifying, measuring,
In performing IRRBB measurement, the Bank uses a gap monitoring, controlling and reporting risks in
report (repricing gap) that measures assets and liabilities that accordance with the risk management framework and
are interest rate sensitive in nature to be mapped within a is able to deal with emergency scenarios that threaten
certain period. the sustainability of the bank’s business.
• The Enterprise Security Work Unit protects and secures
Mapping is conducted based on the remaining maturity information assets of the Bank and ensures that
date for any instrument with a fixed interest rate or on information technology governance is implemented in
the remaining time up to the next interest rate adjustment accordance with the Bank’s policy.
for any instrument with a floating rate. The Bank uses an • The Internal Audit Division is tasked with examining
earning approach and economic value approach to measure and assessing the adequacy and effectiveness of the risk
interest rate risk. Monitoring and measurement of interest management processes, internal controls and corporate
rate risk exposure on the banking book is submitted to the governance.
Board of Directors / ALCO on a monthly basis. • The Operating Strategy and Development Unit assists
SKMR in implementing operational risk management
programs and provides support to all work units related
to SKMR programs.
• The Work Units (business and support units) are risk
owners responsible for managing risk in daily operations
and reporting operational risk problems and events to
the SKMR.

Mechanism used by BCA to Measure and Identify Operational • Integrated and comprehensive Business Continuity
Risk Management Plans to ensure operational continuity in
Implemented in 2002, BCA uses a Risk Self-Assessment (RSA) running the business and serving customers;
to identify and quantify operational risks across all work • Internal control systems, which include segregation of
units in the Bank. The main function of the RSA is to cultivate duties and the “four eyes” principle and operate on
a strong risk culture and increase risk awareness as an rotation to avoid potential self-dealing, concealment of
important element of risk management, which is expected to documents or fraudulent transactions.
improve risk control implementation amongst all employees
in their daily activities and subsequently reduce overall risk. Adapting to the conditions of the COVID-19 pandemic,
several things are done by banks to minimize the impact of
The RSA methodology is further refined into a Risk and pandemic risk, including:
Control Self-Assessment (RCSA) model, which has been a. Outreach to employees regarding information, advice
implemented in all branches and head office work units and preventive actions related to COVID-19, as well
identified as having significant op-erational risks. In RCSA as providing a call center for employees who need
methodology, branches and work units identify and measure information related to COVID-19.
operational risks inherent to their respective work or business b. Safeguarding the environment / work area for
units and determine the controls that must be imple-mented employees and customers:
in order to mitigate the identified risks. The response to • Take body temperature measurements when
residual risk with significant value is then closely monitored. entering the BCA building.
• Improved sanitation facilities and infrastructure.
In addition to RSCA, BCA has implemented a Loss Event • Provide hand sanitizer.
Database (LED) and Key Risk Indicator (KRI) system. KRI • Conduct self-assessment of employees / guests
provides an early warning signal in the event of increased (except customers) who will enter the BCA work
operational risk within a specif-ic work unit. KRI has been area.
implemented in all regional offices, branches and head office • Conduct an assessment for workers who travel out
work units that are considered to have fairly significant of town.
operational risks. The KRI system was further developed into • Establish social distancing in the office and elevator
Predictive Risk Management tools that support business units areas.
in detecting and responding to in-creased risks within their • Prohibit cross building activities.
respective fields. c. Office activity arrangements:
• Split operation of head office / regional office
LED is designed to assist in recording and analysing cases workers related to customer service operational
or events that could lead to an operational loss so that transactions.
corrective action can be taken to avoid similar events in the • Work from home (WFH) in turn for head office /
future. The purpose of the LED is to identify the source and regional office / branch office workers according
minimise the possible risk of operational losses. LED is also a to their conditions and needs.
means of operational risk loss data collection used by BCA to • Conference calls and video conferencing in
determine the allocation of capital charges and to monitor replacement of face-to-face activities that involve
events that could lead to further operational losses. LED has many people, such as meetings and training.
been implemented in all re-gional offices, branches and at • Limiting / adjusting service hours at branch offices,
head office. weekend banking services, and closing some
branch / cash offices.
The application of the RCSA, LED and KRI is supported by the • Arrangement of working hours for WFO staff:
Operational Risk Management Infor-mation System (ORMIS). - Flexi time: Head office non operational
Currently all branches and head office units used ORMIS. - Early finish: Operational Head Office /
Regional Office / branch (after 16:00 and
Mechanism for Operational Risk Mitigation permission from the head of the work unit)
To mitigate operational risk, BCA uses the following tools:
• Policies, procedures and limits to measure and mitigate In addition, the Bank has also taken security measures to
operational risks; minimize the risks that may arise in connection with the
• Regular Risk Awareness Programs to promote risk implementation of the work from home (WFH) policy, as
awareness throughout BCA; well as changes to other internal work processes, as well as
• Consistent updates to policies and procedures in improving technology for safeguarding information assets, as
accordance with organisational dynamics and changes well as increasing security awareness simultaneously to BCA
to laws and regulations; employees and management, as well as to BCA customers.

New Product and Activity Risk Management Management of new products/activities includes several
As the largest private bank in Indonesia, BCA provides a important aspects as follows:
wide range of products and/or solutions to fulfil the needs of • New products/activities are launched with the objective
customers. In line with recent technological advancements, of fulfilling customer needs and are expected to enable
BCA continues to develop new digital products and activities. BCA to accomplish its predetermined business targets;
• Every development plan for new products/activities
In managing the risk for new products/activities, BCA has must be approved by the Board of Directors and
implemented a system to help ensure the development of reported to the Board of Commissioners. This is a part of
new products/activities will not significantly affect the Bank’s active supervision conducted by the Board of Directors
risk profile. Risk management is implemented based on and the Board of Commissioners;
internal regulations compiled in accordance with regulatory • The identification of risks will be conducted against the
requirements. development plan for every product/activity so that BCA
is able to implement adequate risk mitigation;
• Every new product/activity should pass several stages,
including planning, development, implementation, and
evaluation;
• Products/activities that have been implemented will
be evaluated to ensure that they have achieved their
targets and that they can be developed further.
III.D. Disclosure of Liquidity Risk Exposure and Implementation of Liquidity Risk Management
Liquidity Risk Management – Organisation

The Board of Commissioners and the Board of Directors are responsible for ensuring that liquidity risk management is conducted
in accordance with the strategic objectives, scale, business characteristics and liquidity risk profile of the Bank. This includes the
integration of liquidity risk management with other risks that may impact on the Bank’s liquidity position.
The authority and responsibility of Board of Directors are delegated to parties below:
Party Authority and Responsibility
ALCO Determines policies and strategies regarding liquidity
The Risk Management Unit Support ALCO in monitoring and calculating liquidity risk
Treasury Division Treasury Division Manage overall operational liquidity of the Bank:
- Responsible for monitoring statutory reserves and ensuring the Bank’s compliance
- Responsible for managing secondary reserves in order to maintain liquidity and
provide income generating opportunities.
Regional Offices and Branches Responsible for managing liquidity risk at the respective regional offices and branches.
Funding Strategy Measurement and Control of Liquidity Risk

Funding strategy consists of strategies to tap diversified The measurement of liquidity risk is conducted
sources of funds and to secure a funding duration profile that comprehensively and regularly by monitoring cash flow
is linked to the Bank’s characteristics and business plan. The projection, maturity profile reports, liquidity ratios and stress
Bank identifies and reviews the primary factors that affect test scenarios. Stress testing is conducted based on the Bank’s
the ability of the Bank to obtain funds, including identifying specific stress scenarios and general market stress scenarios.
and monitoring funding alternatives to strengthen the Bank’s Liquidity risk is monitored to facilitate timely mitigation
capacity to sustain business operations in a crisis condition. and to inform adjustments to the liquidity risk management
strategy as soon as any increase in liquidity risk occurs.
Liquidity Risk Mitigation
In order to mitigate liquidity risk, BCA established guidelines The following activities are included in the liquidity risk
to measure and mitigate liquidity risk, including limits on monitoring process:
Secondary Reserves, Interbank Overnight Borrowing Limits, • Monitoring both internal and external
Liquidity Coverage Ratios and Net Stable Funding Ratio. early warning indicators for events with the
The Bank has also identified and developed Early Warning potential to increase liquidity risk;
Indicators, and has implemented a multi-level Contingency
Funding Plan to mitigate risk.

• Monitoring funds and liquidity positions that include: Organization of Legal Risk Management
- interest rate strategy, investment alternatives In order to minimise legal risk, BCA has established a Legal
for fund owners, changes in customer behaviour, Group at the head office and legal units in regional offices to
changes in foreign exchange and interest rates support BCA in carrying out banking activities and mitigating
offered by a primary competitor that could impact legal risk. The Legal Group also has the duty and responsibility
the fund structure, fund volatility, and core funds. of supporting and safeguarding the legal interests of the
These changes should be monitored on a regular Bank with respect to the prevailing laws and regulations as it
basis (daily, monthly and annually); carries out business activities.
- Daily monitoring of the liquidity position in respect
to Minimum Statutory Reserves Requirement Legal Risk Control
(GWM), secondary reserves, and liquidity ratio. BCA mitigates legal risks through the following:
• Legal Risk Management Policy by having internal
Stress Testing Liquidity Risk regulations to govern the organisational structure and
Stress testing for liquidity risk is a test using certain scenarios job description for the Legal Group and standardization
of the Bank’s ability to meet liquidity needs during a crisis. of legal documents;
Stress tests are conducted based on a bank specific stress • Legal communication forum to leverage the competency
scenario (bank specific stress scenario) and a market stress of legal staff
scenario (general market stress scenario). For specific stress
scenarios on the Bank, it is done at least once every 3 months, Socialisation the impact of new regulations applicable to BCA
while stress testing with stress scenarios on the market is banking activities and the various modus operandi of fraud
carried out at least once a year. and other banking crimes as well as the legal guidelines for
prosecuting such crimes to branches, regional offices, and
Stress testing is carried out by considering several factors, related work units at head office;
including events that have or have the potential to cause • Legal defence of civil and criminal proceedings involving
a liquidity crisis, duration (duration of events or stress the Bank in court and the monitoring of the progress of
conditions) and the severity of problems caused by these such cases;
events. The results of the liquidity risk stress test can then be • Formulation of a credit security strategy plan (in
used as input in reviewing policies and strategies for liquidity collaboration with other work units, including the Credit
risk management, composition of assets, liabilities and / or Rescue Work Unit) in connection with the problem of
administrative accounts, contingency funding plans and limit bad credit;
setting. • Registration of intellectual property rights for the Bank’s
products and services and the securing of ownership of
Contingency Funding Plan the Bank’s assets, such as right to land and buildings
In the context of controlling liquidity risk, a contingency owned by the Bank, with the appropriate authority;
funding plan was prepared, which is an action plan to deal • Monitoring of and taking legal action against violations
with worsening bank liquidity conditions. The action plan is against the Bank’s assets, including infringement of
arranged in several levels, namely level one (normal), level intellectual property rights belonging to BCA;
two (temporary liquidity squeeze) and level three (name • Monitoring and analysis of cases being prosecuted or
crisis). The action plan chosen at each level is adjusted to defended in court by BCA;
the conditions during a crisis with the priority of speeding • Identifying, monitoring, analysing and quantifying of
up obtaining liquidity and at a reasonable cost. Emergency potential losses that may arise in relation to legal cases.
funding plans must be in line with the results of stress tests,
evaluated, updated and tested regularly to ensure a level of III.F. Disclosure of Strategic Risk Exposure and
reliability. Implementation of Strategic Risk Management
III.E.
Disclosure of Legal Risk Exposure and Strategic risk is caused by inaccurate decision making and/
Implementation of Legal Risk Management or implementation of a strategic plan, and/or the inability to
anticipate changes in the business environment.
Legal risk is the risk due to lawsuits and/or juridical
vulnerabilities due to weak commitments made by the Bank, Organisation of Strategic Risk Management
the absence of and/or alterations to laws that cause a Bank The Board of Directors provides direction in the preparation
transaction to be incompatible with prevailing provisions, of strategic plans and business initiatives, as outlined in
and the occurrence of lawsuits in the litigation process the blueprint of the three-year Bank Business Plan (RBB)
arising from third party claims against the Bank and claims to control the direction of business activities and manage
from Bank against third parties.

the potential for strategic risk. Furthermore, the Board of Organisation of Reputation Risk Management
Commissioners reviews and provides approval of the RBB. BCA is committed to managing reputation risk and has
established the Digital Services Division that specifically
The Corporate Strategy and Planning Division supports deals with customer complaints by phone, mail, email, and
the formulation/preparation of the RBB and monitors its social media 24 hours a day, every day. In handling customer
implementation by compiling realisation reports comparing complaints, the Digital Services Division coordinates with
with business plans and budgets on a regular basis, including other related units, including the Consumer Card Division,
reviewing business targets both financial and non-financial the Consumer Credit Work Units and the Electronic Banking
in nature. Services Center, to respond to potential reputation risk
events.
Policies to Identify and Respond to Changes in the Business
Environment Policies and Mechanisms of Reputation Risk Control
In order to identify and respond to changes in the business In order to manage reputation risk, the Bank implements the
environment, both external and internal, BCA conducts the following:
following: • Establishment of provisions for handling customer
• Regular reviews of the Bank Business Plan in accordance complaints that clearly set the policies, procedures,
with business developments and the state of the and work units that monitor and report on customer
Indonesian economy; should there be a need to refresh complaints, including the format of reporting submitted
strategic plans and business initiatives in response to to the regulator.
changing business dynamics, the Bank may prepare • Monitoring of customer complaints and regular
a revision to the Bank’s Business Plan (Revisi RBB) in reporting of the results to the head of the respective
accordance to the prevailing regulation. work units and to the Board of Directors. Customer
• Setting of targets for business aspects with regard to complaint reports are analysed and used to support the
the current economic situation and forecasts for the development a systematic complaint handling process.
coming year with emphasis on prudence, in respect to • Development of infrastructure that includes the
the capacity/capability of BCA and competition trends implementation of appropriate software and hardware,
from other banks and non-banks development of procedures, and improvement of
work management. The development of information
The Bank’s strategy is formulated with reference to Bank management system infrastructure facilitates
Indonesia, OJK regulations and other relevant provisions, as monitoring and supports the speed and quality of work
well as the potential impacts of strategic risk on the Bank’s in monitoring and responding to customer complaints.
capital and the Capital Adequacy Ratio (CAR) based on risk
appetite, risk tolerance and consideration of the Bank’s Reputation Risk Management in Times of Crisis
capabilities. In managing reputation risk in times of crisis, BCA has
performed the following:
Measurement of the Bank’s Business Plan Progress • Implementation of crisis management, which includes:
To measure progress in realising the business plan, BCA - Crisis management policy, which is a strategy
conducts the following activities: to manage crises or events that disturb service
• Identifying, measuring and monitoring strategic risk, as operations and/or deteriorate BCA’s reputation;
well as compiling quarterly strategic risk profile reports; - Crisis management team, responsible for
• Compiling reports on the realisation of the Bank coordinating crisis management, including the
Business Plan, which includes financial performance recovery process;
(actual vs. budgeted), realisation of corporate/divisional - Crisis communication management coordinates
work program and the realisation of branch network crisis communication to internal and external
development. parties, including the mass media. At each stages
of the crisis management process, the flow of
III.G.
Disclosure of Reputation Risk Exposure communication protocols and person in charge for
and Implementation of Reputation Risk communication have been determined;
Management - Crisis management guidelines, including
emergency response, customer transaction services
Reputation risk can occur as a result of reduced levels of trust during crisis and emergency conditions;
from stakeholders triggered by negative perceptions of the • Development of business continuity plans and a disaster
Bank. recovery plan to minimise disruption and speed up the
recovery process in the event of disaster;

• Development of a secondary operation centre, which is Compliance Risk Monitoring and Control
a backup workplace for critical work units to maintain To control and minimise compliance risks, BCA has taken the
business continuity; following steps:
• Installation of backup systems to prevent high-risk • Identifying sources of compliance risk;
business failures. • Conducting gap analysis, analysing the impact of new
regulations on operations, and proposing adjustments
III. H. Disclosure of Compliance Risk Exposure to manuals, internal policies and procedures;
and Implementation of Compliance Risk • Measuring and monitoring compliance risk regularly
Management and submitting the report to the Risk Management
Work Unit (SKMR);
Compliance risk arises from the Bank’s failure to comply with • Socialising regulations and consulting on their
and/or apply prevailing laws and regulations. implementation;
• Conducting compliance test on the implementation of
Organisation of Compliance Risk Management provisions;
To minimise potential compliance risk, all lines of the • Developing a compliance matrix diary as a monitoring
organisation are responsible for the management of tool to comply with reporting obligations to regulators;
compliance risk in all bank activities. • Monitoring suspicious financial transactions by using
the STIM (Suspicious Transaction Identification Model)
The Compliance and Risk Management Director, assisted web-based application, and developing a system of
by the Compliance Unit (SKK), is responsible for ensuring applications by using the latest technology and updated
compliance and minimising compliance risk by formulating parameters to detect suspicious transactions;
compliance risk management policies and procedures as well • Screening customer data and transactions related
as monitoring their implementation. The Compliance Unit is to the List of Terrorists and Terrorist Organisations
dependent from other working units. The Compliance, Legal (DTTOT) and the List of Funding for the Proliferation
and Risk Management Director reports the results to the of Weapons of Mass Destruction (DPPSP) issued by the
President Director to be presented in turn to the Board of relevant authority when opening an account, when the
Commissioners. bank conducts business relations, and when there is any
change in the abovementioned lists.
The Compliance Unit is also responsible for the
implementation of the Bank’s Anti-Money Laundering and In order to improve the effectiveness of internal control,
Counter-Terrorism Financing program, in accordance with coordination is maintained between the Risk Management
prevailing regulations from the regulators. Unit, the Internal Audit Division and the Compliance Unit
through regular meetings and intensive communication.
Business units at head office and branches are the front-line Problems associated with internal compliance control,
in ensuring all business activities are carried out in accordance particularly in addressing potential compliance risks, are
with the relevant regulations. comprehensively assessed, allowing the formulation of
effective measures.
Risk Management Strategies Associated with Compliance
Risk Implementation of Integrated Risk Management
BCA has a strong commitment to comply with prevailing In accordance with POJK No. 17/POJK.03/2014 dated
laws and regulations and actively takes steps to correct any 18 November 2014 and OJK Circular Letter No. 14/
weaknesses. This is in line with the Bank’s compliance risk SEOJK.03/2015 of 25 May 2015 on the Implementation of
management strategy, which contains policies to always Integrated Risk Management for Financial Conglomerations,
comply with the applicable regulations, foremost through BCA has developed Integrated Risk Management for the BCA
proactive prevention (ex-ante) in order to minimise the Financial Conglomerate (BCA FC).
occurrence of any violations and through curative action (ex-
post) as corrective measures. The implementation of integrated risk management includes:
• Active supervision of BCA FC by the Board of Directors
and Board of Commissioners of the main entity;
• Adequacy of policies, procedures, and determination of
integrated risk management limits;
• Adequacy of the integrated risk identification,
measurement, monitoring and control processes as well
as the integrated risk management information system;

• Comprehensive internal control system for the In line with the functions of the Integrated Risk Management
implementation of integrated risk management. Committee (KMRT), in 2020, KMRT held regular meetings,
the first on 20 May 2020 to discuss:
BCA has implemented Integrated Risk Management by: • Integrated Stress Test of the BCA Financial Conglomerate
• Delegating a director to oversee the integrated risk in 2020.
management function; • Integrated Limit Review.
• Establishing an integrated risk management committee; • Integrated Risk Profile Report Semester II, 2019.
• Adjusting the organisational structure of the risk
management work unit to include an integrated risk The 2nd KMRT Meeting 2020 on 2 September, 2020 discussed:
management function; • Integrated Risk Profile Report of the BCA Financial
• Reporting the main entity and members of BCA FC to Conglomerate Semester I, 2020.
the OJK; • Integrated Risk Management Information System
• Conducting socialisation and coordination with BCA FC (IRMIS) Application Development Update.
as a group; • POJK No. 28 / POJK.05 / 2020 concerning Soundness
• Delivering the semesterly Integrated Risk Profile Report; Level of Non-Bank Financial Service Institutions.
• Delivering the semesterly Integrated Capital Adequacy
Report. BCA Financial Conglomeration manages 10 (ten) types of
integrated risks as identified by the regulators. These risks
BCA is building the Integrated Risk Management Information include the 8 (eight) types of risks: credit risk, market risk,
System (IRMIS), a technology-based information system for liquidity risk, operational risk, legal risk, reputation risk,
the preparation of: strategic risk and compliance risk, with the addition of inter-
• BCA Risk Profile Report (LPR BCA); group transaction risk and insurance risk.
• Integrated Risk Profile Report (LPRT);
• Integrated Capital Adequacy Report (LKPR). Inter-Group Transaction Risk
BCA conducts inter-group transactions in accordance with
Based on the results of an integrated risk assessment, BCA FC the principles of fairness and on an arms-length basis in
capital is adequate to anticipate potential losses that may be adherence with prevailing regulations. All inter-group
faced by BCA FC in running its business. transactions are documented appropriately. Inter-group
transactions currently do not have a material impact on the
BCA’s subsidiaries within the scope of implementing overall BCA FC performance.
integrated risk management are PT BCA Finance, BCA
Finance Limited, PT Bank BCA Syariah, PT BCA Sekuritas, PT Insurance Risk
Asuransi Umum BCA (BCA Insurance), PT BCA Multi Finance, BCA also manages Insurance Risk regarding those subsidiaries
PT Asuransi Jiwa BCA (BCA Life), PT Central Capital Venture engaged in insurance. Based on the assessment results,
(CCV) and PT Bank Digital BCA. Insurance Risk has an insignificant impact on the overall
performance of BCA FC.

The summary of the implementation of risk management in each subsidiary is as follows:

PT BCA FINANCE
Active supervision by the board Active supervision is conducted by the Board of Commissioners and the Board of Directors through
of Commissioners and the the following:
board of directors • Establishment of Audit Committee at the level of the Board of Commissioners;
• Establishment of Risk Management Committee and Asset Liability Committee (ALCO) at the
level of the Board of Directors, and through the Regular Meeting Management and
Consumer Meeting;
• The Board of Directors ensures the provision of the implementation of policies and
evaluations, transaction agreements, risk management culture development, policy regarding
independence of risk-taking work units on internal controls, and risk management within the
company;
• The Board of Commissioners actively oversees the performance of the directors.
Adequacy of policies and • Basic Risk Management Policy;
procedures, and determination • Risk management policy and implementation guidelines for various risks as described in
of limits Decision Letters;
• Policies and procedures, and determination of limits are adequate and socialized to all
employees and regularly reviewed.
Identification, measurement, • The identification process is carried out on all products/transactions that contain risks. Risks are
monitoring and mitigation measured according to the type, characteristic, and complexity of each product/transaction by
processes and risk management the risk-taking unit and Corporate Risk Management. Risks are controlled according the risk
Information system exposure and within risk appetite;
• Risk management processes are reflected in, among others, risk profile reports, monitoring
reports and regular limit reviews;
• Risk management of information technology systems is used to identify and detect watchlist
customers, mitigate fraud through certain parameters as alerts, reporting on risk events at the
branches or headquarters through operation risk event management (OREM) application, risk
and control self assessment, and implementation of multiple scoring both internally developed
and in coperation with Credit Bureau for a more prudent lending process;
• Risk profiling report will be integrated to main entity through IRMIS application.
Identification, measurement, • Has formed an Internal Audit Division to assess whether the work process is running effectively,
monitoring and mitigation efficient and in accordance with company needs in the form of active examination as well
processes and risk management passive throughout the Company’s work units.
Information system • Has formed a fraud control unit or function with the anti-fraud strategy below responsibilities
of the Internal Audit Division.
BCA FINANCE LIMITED

Active supervision by the board Active supervision by the Board of Directors is conducted through discussions on business and
of Commissioners and the operational activities between the Board of Directors and management staff through regular
board of directors reports.
Adequacy of policies and • Basic Risk Management Policy and Guidelines;
procedures, and determination • Policies and procedures, and determination of limits are adequate and regularly reviewed.
of limits
Identification, measurement, • Risk management processes are conducted and outlined in risk profile reports on a quarterly
monitoring and mitigation basis;
processes and risk management • Risk management processes are reflected in, among others, the monitoring of limits and
Information system regular limit reviews.
Comprehensive internal control Internal control is conducted by Compliance and Internal Audit division.
systems

PT BCA SYARIAH
Active supervision by the board Active supervision by the Board of Commissioners and the Board of Directors is conducted through
of Commissioners and the the establishment of the following:
board of directors • Risk Oversight Committee, Audit Committee and Remuneration and Nomination
Committee at the level of the Board of Commissioners; and
• Risk Management Committee, Credit Committee, Credit Policy Committee, Human Resources
Committee, Information Technology Steering Committee, and Assets and Liabilities Committee
(ALCO) at the level of the Board of Directors.
Adequacy of policies and • Basic Risk Management Policy;
procedures, and determination • Risk management policy for various risks as defined in Job Procedures and Guidelines;
of limits • Financing Policy related to credit risk;
• Policies and procedures, and determination of limits are adequate and regularly reviewed.
Identification, measurement, • Risk management processes are conducted and outlined in risk profile reports on a quarterly
monitoring and mitigation basis;
processes and risk management • Risk management processes are reflected in, among others, the monitoring of limits and
Information system regular limit reviews.
Comprehensive internal control The effectiveness of internal control is tested by the Internal Audit Work Unit.
systems
PT BCA SEKURITAS
Active supervision by the • Meetings of the Board of Commissioners and Directors are held regularly.
board of Commissioners and • Organizational structure has been established with reference to the provisions of the
the board of directors regulator
• The Board of Commissioners approves credit facilities received by BCA Sekuritas from third
parties.
• The Board of Commissioners ensures that Money Laundering and Terrorism Funding are
discussed in the meetings of the Board of Directors and the Board of Commissioners.
• The Board of Directors approves internal policies.
• The Board of Directors signs all reports in accordance with Capital Market regulations
Adequacy of policies and • Policies and procedures in line with Capital Market regulations are used as the basis for
procedures, and determination developing guidelines in the implementation of BCA Sekuritas business continuity.
of limits • Basic Risk Management Policy (KDMR) and derivative policies are in place.
• Policies, procedures and determination of limits are adequate and are regularly reviewed.
Identification, measurement, • The risk management process is reflected in, among others, regular monitoring of hair cut
monitoring and mitigation effects, customer limits and daily monitoring of customer transactions and is outlined in
processes and risk regular reports.
management Information • The risk management process is implemented and outlined in a risk profile report.
system
Comprehensive internal • Internal control over all business activities is carried out by the Internal Audit Division in
control systems accordance with Capital Market regulations.
PT ASURANSI UMUM BCA

Active supervision by the board • The Audit Committee and the Risk Oversight Committee have been established at the level of
of Commissioners and the the Board of Commissioners;
board of directors • The Investment Committee, Insurance Closure Acceptance Committee and Insurance Claim
Finalisation Committee have been established at the level of the Board of Directors.
Adequacy of policies and • Guidelines are in place for the implementation of risk management
procedures, and determination • Policies, procedures and determination of limits are adequate and regularly reviewed
of limits
Identification, measurement, • Risk management processes are conducted and recorded in risk profile reports
monitoring and mitigation • The risk management process is reflected in, among others, risk profile reports, periodic
processes and risk management monitoring reports and limit reviews, Loss Event Database Reports, company stress test
Information system simulation reports and evaluation reports on the results of testing the Business Continuity
Plan (BCP).
Comprehensive internal control • Internal supervision is conducted by the Internal Audit Unit, which assists management in
systems monitoring the effectiveness of the implementation of all policies/ procedures established.

PT BCA MULTIFINANCE
Active supervision by the board • The Board of Commissioners and the Board of Directors hold regular meetings to monitor the
of Commissioners and the performance of the Bank;
board of directors • The Board of Directors acknowledges and signs all reports for the authorities;
• The Board of Commissioners have established the Audit Committee, Risk Oversight
Committee and the Committee for Remuneration and Nomination to support the Board of
Commissioners in its supervisory function.
Adequacy of policies and • Implementation of Risk Management is supported by regulations and procedures of Risk
procedures, and determination Management and the risk limits set in line with the vision, mission and strategy of BCA Multi
of limits Finance;
• Risk Management Guidelines are in place
• Policies, procedures and the determination of limits are adequate and regularly reviewed.
Identification, measurement, • The identification, measurement and monitoring of control risks, established in the
monitoring and mitigation application of risk management. In practice, the company strives to implement these
processes and risk management processes in order that the risk management process run smoothly
Information system • The Risk Management process is reported in the risk profile report;
• The Information System continues to be improved to provide fast and accurate data to
support the risk management process
Comprehensive internal control • Internal control is conducted by the Internal Audit Division.
systems
PT ASURANSI JIWA BCA

Active supervision by the • The Audit Committee and Risk Oversight Committee have been established at the level of the
board of Commissioners and Board of Commissioners.
the board of directors • The Product Development Committee, Investment Committee and Risk Management
Committee have been established at the level of the Board of Directors.
Adequacy of policies and • Basic Risk Management Policy and its Implementation Guidelines for each type of risk have
procedures, and determination been defined in job procedures and guidelines;
of limits • Policies, procedures and the determination of limits are adequate and regularly reviewed.
Identification, measurement, • Risk management processes have been implemented and outlined in risk profile reports.
monitoring and mitigation • Risk management processes are reflected in, among others, risk profile reports, monitoring
processes and risk reports and periodic limit reviews.
management Information
system
Comprehensive internal • The Internal Audit Division has been established to review the effectiveness and efficiency of
control systems each operational procedure independently and periodically according to the scope of each
work unit.

PT CENTRAL CAPITAL VENTURA
Active supervision by the • Meetings of the Board of Commissioners and Directors are held regularly.
board of Commissioners and • Organizational structure has been established with reference to the provisions of the
the board of directors regulator
• The Board of Commissioners approve the request of the Board of Directors regarding the
injection of shares in PPU.
• The Board of Directors approves internal policies.
• The Board of Directors signs each report and is responsible for submitting reports on the
company profile to the Regulator.
• The Board of Commissioners approves the audit charter and audit plan.
Adequacy of policies and • Policies and procedures are in place in accordance with regulatory provisions.
procedures, and determination • Basic Risk Management Policy is in place.
of limits • Policies, procedures and determination of limits related to company investment are adequate
and are regularly reviewed.
Identification, measurement, • Risk management processes have been implemented and outlined in risk profile reports.
monitoring and mitigation • Risk management processes are reflected in, among others, risk profile reports, monitoring
processes and risk reports and periodic limit reviews.
management Information
system
Comprehensive internal • Internal Audits are carried out periodically with adequate coverage, findings are documented,
control systems and management responds to audit results, and reviews follow-up actions on audit findings.

PT BANK DIGITAL BCA

Active supervision by the board • Establishing a Risk Monitoring Committee, Audit Committee, and Remuneration and
of Commissioners and the Nomination Committee at the Commissioner level.
board of directors • Establishing a Risk Management Committee, Information Technology Steering Committee,
Asset and Liability Management Committee at the Board of Directors level.
Adequacy of policies and • General Risk Management Policy and implementation guidelines for each type of risk,
procedures, and determination described in procedures and implementation guidelines.
of limits • Policies, procedures and determination of limits are adequate and are regularly reviewed,
including reviews in order to change the focus of the business to digital banking.
Identification, measurement, • The risk management process has been implemented and outlined in a risk profile report.
monitoring and mitigation • The risk management process is reflected in, among others, risk profile reports, monthly
processes and risk management SKMR reports and monitoring reports as well as periodic limit reviews.
Information system
Comprehensive internal control • The internal control function is inherent in all work units and its implementation is monitored
systems by the Compliance Work Unit, the Risk Management Unit, and the Internal Audit Unit.

Risk Management Table

1. General - Key Metrics - Bank as Consolidated with Subsidiaries
No Information
Available Capital (amounts)

1 Common Equity Tier 1 (CET1)
2 Tier 1
3 Total Capital
Risk-Weighted Assets (amounts)
4 Total Risk-Weighted Assets (RWA)

Risk-based Capital Ratios as a percentage of RWA
5 CET1 Ratio (%)
6 Tier 1 Ratio (%)
7 Total Capital Ratio (%)
Additional CET1 buffer requirements as a percentage of RWA
8 Capital Conservation Buffer requirement (2.5% from RWA) (%)
9 Countercyclical Buffer Requirement (0 - 2.5% dari RWA) (%)
10 Bank G-SIB and/or D-SIB additional requirements (1% - 2.5%) (%)
11 Total of bank CET1 specific buffer requirements (%) (Row 8 + Row 9 + Row 10)
12 CET1 available after meeting the bank’s minimum capital requirements (%)
Basel III Leverage Ratio *)
13 Total Basel III leverage ratio exposure measure
14 Basel III leverage ratio (%) (including the impact of any applicable temporary exemption of central bank reserves)
14b Basel III leverage ratio (%) (excluding the impact of any applicable temporary exemption of central bank reserves)
14c Basel III leverage ratio (%) (including the impact of any applicable temporary exemption of central bank reserves) incorporating
mean values for SFT assets
14d Basel III leverage ratio (%) (excluding the impact of any applicable temporary exemption of central bank reserves) incorporating
mean values for SFT assets
Liquidity Coverage Ratio (LCR)
15 Total High-Quality Liquid Assets (HQLA)
16 Total net cash outflow
17 LCR Ratio (%)
Net Stable Funding Ratio (NSFR)
18 Total Available Stable Funding
19 Total Required Stable Funding
20 NSFR Ratio (%)

in million Rupiah
Period
31 December 2020 30 September 2020 30 June 2020 31 March 2020 31 December 2019
179,945,482 172,897,956 163,674,057 165,868,756 170,750,375

179,945,482 172,897,956 163,674,057 165,868,756 170,750,375
186,953,899 179,718,032 170,502,980 172,944,837 177,888,239
695,143,985 698,304,981 712,865,261 735,772,844 721,917,072
25.89% 24.76% 22.96% 22.54% 23.65%

25.89% 24.76% 22.96% 22.54% 23.65%
26.89% 25.74% 23.92% 23.51% 24.64%
2.500% 0.000% 0.000% 2.500% 2.500%

0.000% 0.000% 0.000% 0.000% 0.000%
2.500% 2.500% 2.500% 2.500% 2.500%
5.000% 2.500% 2.500% 5.000% 5.000%
16.90% 15.75% 13.93% 13.52% 14.65%
1,182,698,728 1,106,238,116 1,064,224,555 1,058,242,316

15.21% 15.63% 15.38% 15.67%
15.21% 15.63% 15.38% 15.67%
16.25% 16.53% 15.65% 15.65%
16.25% 16.53% 15.65% 15.65%
382,527,127 332,094,413 283,314,870 243,383,634 217,756,088

100,230,657 92,358,254 91,203,709 83,268,771 78,966,925
381.65% 359.57% 310.64% 292.29% 275.76%
914,350,555 861,528,259 837,942,487 820,891,819 794,806,680

532,293,427 519,076,760 533,926,784 510,436,277 505,003,868
171.78% 165.97% 156.94% 160.82% 157.39%

2. General - Difference between consolidated scope and mapping in the financial statement in accordance
with financial accounting standards by risk categories as reported by regulatory for risk categories
a b
Carrying values as Carrying values

reported in published under scope of regulatory
financial statements consolidation
Assets
Cash 24,322,335 24,322,270
Placement with Bank Indonesia 65,888,638 65,888,638
Placement with other banks 21,022,466 20,447,526
Spot and derivative/forward receivables 1,080,043 1,080,043
Securities 201,947,204 200,190,321
Securities sold under repurchase agreement (repo) - -
Claims on securities bought under reverse repo 146,820,397 146,820,397
Acceptance receivables 8,553,975 8,553,975
Loans and financing 583,001,848 583,001,560
Sharia financing 5,569,233 5,569,233
Equity investment 760,761 1,699,201
Other financial assets 10,531,596 10,110,336
Impairment on financial assets -/- (28,562,638) (28,562,638)
Intangible assets 3,355,655 3,326,188
Accumulated amortization on intangible asset -/- (1,726,035) (1,716,579)
Fixed assets and equipment 33,909,756 33,804,148
Accumulated depreciation on fixed assets and equipment -/- (11,994,702) (11,937,557)
Non earning assets 1,693,121 1,693,121
Other assets 9,396,603 9,081,555
Total Assets 1,075,570,256 1,073,371,738
Liabilities
Current account 229,820,528 229,845,354
Saving account 414,041,429 414,041,429
Time deposit 196,890,307 197,189,307
Electronic money 825,293 825,293
Liabilities to Bank Indonesia 577 577
Liabilities to other banks 10,164,022 10,164,022
Spot and derivative/forward liabilities 138,757 138,757
Liabilities on securities sold under repurchase agreement (repo) - -
Acceptance liabilities 4,400,045 4,400,045
Issued securities 1,090,821 1,155,821
Loans/financing received 1,306,721 1,306,721
Margin deposit 183,954 183,954
Interbranch liabilities - -
Other liabilities 31,993,093 29,758,066
Non-controlling interest 118,383 69,139
Total liabilities 890,973,930 889,078,485

(in million Rupiah)
c d e f g
Carrying values of items
Not subject to capital

Subject to credit risk Subject to counterparty Subject to the Subject to the market risk
requirements or subject
framework credit risk framework securitisation framework framework
to deduction from capital
24,322,270 - - 757,400 -
65,888,638 - - 35,127,296 -
20,447,526 - - 15,524,821 -
- 1,080,043 - - -
198,266,336 - 67,783 21,058,729 -
- - - - -
- 146,820,397 - - -
8,553,975 - - 5,372,949 -
583,001,560 - - 31,182,078 -
5,569,233 - - - -
756,333 - - 2,816 942,868
10,090,276 - 174 213,120 -
(28,562,638) - - (3,046,179) -
1,716,579 - - - 1,609,609
(1,716,579) - - - -
33,804,148 - - 21,300 -
(11,937,557) - - (15,859) -
1,693,121 - - 55,692 -
4,262,277 - - 123,980 4,819,278
916,155,498 147,900,440 67,957 106,378,143 7,371,755
- - - 28,768,083 229,845,354
- - - 16,078,673 414,041,429
- - - 14,067,863 197,189,307
- - - - 825,293
- - - - 577
- - - 3,314,750 10,164,022
- - - - 138,757
- - - - -
- - - 3,619,362 4,400,045
- - - - 1,155,821
- - - 903,313 1,306,721
- - - 52,490 183,954
- - - - -
- - - 1,502,162 29,758,066
- - - - 69,139
- - - 68,306,696 889,078,485

3. General - Differences between carrying value in accordance with Indonesian Financial Accounting Standards with exposure value in
accordance with Financial Services Authority (LI2)
(in million Rupiah)
a b c d e
Item subject to :
Total Counterparty
Credit risk Securitization Market risk
credit risk
framework framework framework
framework
1 Asset carrying value amount under 1,170,502,038 916,155,498 147,900,440 67,957 106,378,143
scope of regulatory consolidation (as per
template LI1)
2 Liabilities carrying value amount under 889,078,485 - - - 68,306,696
regulatory scope of consolidation (as per
template LI1)
3 Total net amount under regulatory scope 281,423,553 916,155,498 - - 38,071,447
of consolidation
4 Off-balance sheet amounts 328,749,791 70,465,342 - - 1,023,334
5 Differences in valuations - - - - -
6 Differences due to different netting - - - - -
rules, other than those already included
in row 2
7 Differences due to consideration of - - - - -
provisions
8 Differences due to prudential filters - - - - -
Exposure amounts considered for 184,293,253 916,155,498 147,900,440 67,957 38,071,447
regulatory purposes
4. General - Explanations of differences between accounting and regulatory exposure amounts (LIA)
Difference between carrying value as reported in published financial statements and carrying values under scope of regulatory consolidation
because of the Bank has insurance subsidiaries.
The Group measures fair values using the following hierarchy of methods:
• Level 1: inputs that are quoted prices (unadjusted) in active markets for identical instruments that the Group can access at the measurement
date;
• Level 2: inputs other than quoted prices included within level 1 that are observable either directly or indirectly. This category includes
instruments valued using: quoted market prices in active markets for similar instruments; quoted prices for identical or similar instruments in
markets that are not active; or other valuation techniques in which all significant inputs are directly or indirectly observable from market data;
• Level 3: inputs that are unobservable. This category includes all instruments for which the valuation technique includes inputs not based on
observable data and the unobservable inputs have a significant effect on the instrument’s valuation. This category includes instruments that
are valued based on quoted prices for similar instruments for which significant unobservable adjustments or assumptions are required to
reflect differences between the instruments.
Fair values of financial assets and financial liabilities that are traded in active market are based on quoted market prices. For all other financial
instruments, the Bank determines fair values using valuation techniques.
Valuation techniques include net present value and discounted cash flow models, comparison with similar instruments for which market
observable prices exist and other valuation models. Assumptions and inputs used in valuation techniques include risk-free interest rates,
benchmark interest rate, credit spreads and other variables used in estimating discount rates, bond prices, foreign currency exchange rates, and
expected price volatilities and correlations.

5. Capital - Composition of Capital (CC1) - as of December 31, 2020
Amount Reference from

(in million Rupiah) Consolidated
No Component
Statements of
Individual Consolidated Financial Position
Common Equity Tier 1 Capital: Instruments and Reserves
1. Directly issued qualifying common share (and equivalent for non- 7,252,306 7,252,306 f
joint stock companies) capital plus related stock surplus
2. Retained earnings 155,082,615 162,343,996 i
3. Accumulated other comprehensive income (and other reserves) 18,649,069 19,158,442 h
4. Directly issued capital subject to phase out from CET1 (only N/A N/A
applicable to non-joint stock companies)
5. Common share capital issued by subsidiaries and held by third -
parties (amount allowed in group CET1)
6. Common Equity Tier 1 capital before regulatory adjustments 180,983,990 188,754,744
Common Equity Tier 1 Capital: Regulatory Adjustments
7. Prudential valuation adjustments - -
8. Goodwill (net of related tax liability) (1,113,614) a
9. Other intangibles other than mortgage-servicing rights (net of (464,556) (495,995) c
related tax liability)
10. Deferred tax assets that rely on future profitability excluding N/A N/A
those arising from temporary differences (net of related tax
liability)
11. Cash-flow hedge reserve N/A N/A
12. Shortfall on provisions to expected losses N/A N/A
13. Securitisation gain on sale (as set out in paragraph 562 of Basel II - - k
framework)
14. Gains and losses due to changes in own credit risk on fair valued - - j
liabilities
15. Defined-benefit pension fund net assets N/A N/A
16. Investments in own shares (if not already netted off paid-in N/A N/A
capital on reported balance sheet)
17. Reciprocal cross-holdings in common equity N/A N/A
18. Investments in the capital of Banking, financial and insurance N/A N/A
entities that are outside the scope of regulatory consolidation,
net of eligible short positions, where the Bank does not own
more than 10% of the issued share capital (amount above 10%
threshold)
19. Significant investments in the common stock of Banking, financial N/A N/A
and insurance entities that are outside the scope of regulatory
consolidation, net of eligible short positions (amount above 10%
threshold)
20. Mortgage servicing rights (amount above 10% threshold) - - b
21. Deferred tax assets arising from temporary differences (amount N/A N/A
above 10% threshold, net of related tax liability)
22. Amount exceeding the 15% threshold
23. Significant investments in the common stock of financials N/A N/A
24. Mortgage servicing rights N/A N/A
25. Deferred tax assets arising from temporary differences N/A N/A
26. National specific regulatory adjustments
a. Difference between allowance for possible losses and -
allowance for impairment losses on earning assets
b. Allowance for losses on non productive assets required to be (1,433,254) (1,437,508)
provided
c. Deferred tax aset (4,643,741) (4,819,278) d
d. Investments in shares of stock (6,940,744) (942,868)
e. Shortage of capital on insurance subsidiary company -
f. Securitisation Exposure - -
26g. Other deduction factor of common equity tier 1 - -
27. Regulatory adjustments applied to Common Equity Tier 1 due to - -
insufficient Additional Tier 1 and Tier 2 to cover deductions
28. Total Regulatory Adjustments to Common Equity Tier 1 (13,482,295) (8,809,263)
29. Common Equity Tier 1 Capital (CET1) 167,501,695 179,945,481


No Component
Statements of
Additional Tier 1 Capital: Instruments
30. Directly issued qualifying Additional Tier 1 instruments plus
related stock surplus
31. Classified as equity under applicable accounting standards - - g
32. Classified as liabilities under applicable accounting standards - - e
33. Directly issued capital instruments subject to phase out from N/A N/A
Additional Tier 1
34. Additional Tier 1 instruments (and CET1 instruments not included -
in row 5) issued by subsidiaries and held by third parties (amount
allowed in group AT1)
35 Instruments issued by subsidiaries subject to phase out N/A
36. Additional Tier 1 Capital Before Regulatory Adjustments - -
Additional Tier 1 Capital: Regulatory Adjustments
37. Investments in own Additional Tier 1 instruments N/A N/A
38. Reciprocal cross-holdings in Additional Tier 1 instruments N/A N/A
39. Investments in the capital of Banking, financial and insurance N/A N/A
net of eligible short positions, where the Bank does not own
more than 10% of the issued common share capital of the entity
(amount above 10% threshold)
40. Significant investments in the capital of Banking, financial N/A N/A
consolidation (net of eligible short positions)
a. Investasi pada instrumen AT 1 pada bank lain - -
42. Regulatory adjustments applied to Additional Tier 1 due to - -
insufficient Tier 2 to cover deductions
43. Total Regulatory Adjustments to Additional Tier 1 Capital - -
44. Additional Tier 1 Capital (AT1) - -
45. Tier 1 Capital (T1 = CET 1 + AT 1) 167,501,695 179,945,481
Tier 2 Capital: Instruments and Provisions
46. Directly issued qualifying Tier 2 instruments plus related stock 463.750 463.750
surplus
47. Directly issued capital instruments subject to phase out from Tier 2 N/A N/A
48. Tier 2 instruments (and CET1 and AT1 instruments not included -
in rows 5 or 34) issued by subsidiaries and held by third parties
(amount allowed in group Tier 2)
49. Instruments issued by subsidiaries subject to phase out N/A
50. Provisions 6,385,674 6,544,667
51. Tier 2 capital before regulatory adjustments 6,849,424 7,008,417
Tier 2 Capital: Regulatory Adjustments
52. Investments in own Tier 2 instruments N/A N/A
53. Reciprocal cross-holdings in Tier 2 instruments and other TLAC N/A N/A
liabilities
54. Investments in the other TLAC liabilities of banking, financial N/A N/A
consolidation and where the bank does not own more than
10% of the issued common share capital of the entity: amount
previously designated for the 5% threshold but that no longer
meets the conditions (for G-SIBs only)
55. Significant investments in the capital banking, financial and N/A N/A
insurance entities that are outside the scope of regulatory
a. Sinking fund - -
b. Investasi pada instrumen Tier 2 pada bank lain - -


No Component
Statements of
57. Total regulatory adjustments to Tier 2 capital - -
58. Tier 2 capital (T2) 6,849,424 7,008,417
59. Total capital (TC = T1 + T2) 174,351,119 186,953,898
60. Total risk weighted assets 674,968,017 695,143,985
Capital Ratios and Buffers
61. Common Equity Tier 1 (as a percentage of risk weighted assets) 24.82% 25.89%
62. Tier 1 (as a percentage of risk weighted assets) 24.82% 25.89%
63. Total capital (as a percentage of risk weighted assets) 25.83% 26.89%
64. Institution specific buffer requirement (minimum CET1 5.000% 5.000%
requirement plus capital conservation buffer plus countercyclical
buffer requirements plus G-SIB buffer requirement, expressed as a
percentage of risk weighted assets)
65. capital conservation buffer requirement 2.500% 2.500%
66. Bank specific countercyclical buffer requirement 0.000% 0.000%
67. higher loss absorbency requirement 2.500% 2.500%
68. Common Equity Tier 1 available to meet buffers (as a percentage 15.84% 16.90%
of risk weighted assets)
National minimal (if different from Basel 3)
69. National Common Equity Tier 1 minimum ratio (if different from N/A N/A
Basel 3 minimum)
70. National Tier 1 minimum ratio (if different from Basel 3 minimum) N/A N/A
71. National total capital minimum ratio (if different from Basel 3 N/A N/A
minimum)
Amounts below the thresholds for deduction (before risk
weighting)
72. Non-significant investments in the capital and other TLAC N/A N/A
liabilities of other financial entities
73. Significant investments in the common stock of financial entities N/A N/A
74. Mortgage servicing rights (net of related tax liability) N/A N/A
75. Deferred tax assets arising from temporary differences (net of N/A N/A
Applicable caps on the inclusion of provisions in Tier 2
76. Provisions eligible for inclusion in Tier 2 in respect of exposures N/A N/A
subject to standardised approach (prior to application of cap)
77. Cap on inclusion of provisions in Tier 2 under standardised N/A N/A
approach
78. Provisions eligible for inclusion in Tier 2 in respect of exposures N/A N/A
subject to internal ratings-based approach (prior to application of
cap)
79. Cap for inclusion of provisions in Tier 2 under internal ratings- N/A N/A
based approach
Capital instruments subject to phase-out arrangements (only
applicable between 1 Jan 2018 and 1 Jan 2022)
80. Current cap on CET1 instruments subject to phase out N/A N/A
arrangements
81. Amount excluded from CET1 due to cap (excess over cap after N/A N/A
redemptions and maturities)
82. Cap pada AT 1 yang termasuk phase outCurrent cap on AT1 N/A N/A
instruments subject to phase out arrangements
83. Amount excluded from AT1 due to cap (excess over cap after N/A N/A
84. Current cap on T2 instruments subject to phase out arrangements N/A N/A
85. Amount excluded from T2 due to cap (excess over cap after N/A N/A


No Component
Statements of Financial
Individual Consolidated Position
Common Equity Tier 1 Capital: Instruments and Reserves
1. Directly issued qualifying common share (and equivalent for non-
7,252,306 7,252,306 f
joint stock companies) capital plus related stock surplus
2. Retained earnings 149,535,448 156,119,604 i
3. Accumulated other comprehensive income (and other reserves) 13,302,068 13,772,805 h
4. Directly issued capital subject to phase out from CET1 (only
N/A N/A
applicable to non-joint stock companies)
5. Common share capital issued by subsidiaries and held by third
-
parties (amount allowed in group CET1)
6. Common Equity Tier 1 capital before regulatory adjustments 170,089,822 177,144,715
Common Equity Tier 1 capital: Regulatory Adjustments
7. Prudential valuation adjustments - -
8. Goodwill (net of related tax liability) (811,243) a
9. Other intangibles other than mortgage-servicing rights (net of
(527,812) (554,417) c
10. Deferred tax assets that rely on future profitability excluding
those arising from temporary differences (net of related tax N/A N/A
liability)
11. Cash-flow hedge reserve N/A N/A
12. Shortfall on provisions to expected losses N/A N/A
13. Securitisation gain on sale (as set out in paragraph 562 of Basel II
- - k
framework)
14. Gains and losses due to changes in own credit risk on fair valued
- - j
liabilities
15. Defined-benefit pension fund net assets N/A N/A
16. Investments in own shares (if not already netted off paid-in
N/A N/A
capital on reported balance sheet)
17. Reciprocal cross-holdings in common equity N/A N/A
18. Investments in the capital of Banking, financial and insurance
net of eligible short positions, where the Bank does not own N/A N/A
more than 10% of the issued share capital (amount above 10%
threshold)
19. Significant investments in the common stock of Banking, financial
N/A N/A
consolidation, net of eligible short positions (amount above 10%
threshold)
20. Mortgage servicing rights (amount above 10% threshold) - - b
21. Deferred tax assets arising from temporary differences (amount
N/A N/A
above 10% threshold, net of related tax liability)
22. Amount exceeding the 15% threshold
23. significant investments in the common stock of financials N/A -
24. mortgage servicing rights N/A -
25 deferred tax assets arising from temporary differences N/A -


No Component
26. National specific regulatory adjustments -
a. Difference between allowance for possible losses and allowance
- -
for impairment losses on earning assets
b. Allowance for losses on non productive assets required to be
(992,065) (994,069)
provided
c. Deferred tax aset (2,954,236) (3,129,066) d
d. Investments in shares of stock (5,297,096) (905,545)
e. Shortage of capital on insurance subsidiary company -
f. Securitisation Exposure - -
g. Other deduction factor of common equity tier 1 - -
27. Regulatory adjustments applied to Common Equity Tier 1 due to
- -
insufficient Additional Tier 1 and Tier 2 to cover deductions
28 Total regulatory adjustments to Common equity Tier 1 (9,771,209) (5,583,097)
29 Common Equity Tier 1 capital (CET1) 167,501,695 179,945,481
Additional Tier 1 capital: instruments
30 Directly issued qualifying Additional Tier 1 inastruments plus
related stock surplus
31 classified as equity under applicable accounting standards - - g
32 classified as liabilities under applicable accounting standards - - e
33 Directly issued capital instruments subject to phase out from
N/A N/A
Additional Tier 1
34 Additional Tier 1 instruments (and CET1 instruments not included
in row 5) issued by subsidiaries and held by third parties (amount -
allowed in group AT1)
35 Instruments issued by subsidiaries subject to phase out N/A
36 Additional Tier 1 capital before regulatory adjustments - -
Additional Tier 1 capital: regulatory adjustments
37 Investments in own Additional Tier 1 instruments N/A N/A
38 Reciprocal cross-holdings in Additional Tier 1 instruments N/A N/A
39. Investments in the capital of Banking, financial and insurance
net of eligible short positions, where the Bank does not own N/A N/A
more than 10% of the issued common share capital of the entity
(amount above 10% threshold)
40. Significant investments in the capital of Banking, financial
and insurance entities that are outside the scope of regulatory N/A N/A
a. Investments in Instruments issued by the other bank that meet
- -
the criteria for inclusion in additional tier 1
42 Regulatory adjustments applied to Additional Tier 1 due to
- -
insufficient Tier 2 to cover deductions
43 Total regulatory adjustments to Additional Tier 1 capital - -
44 Additional Tier 1 capital (AT1) - -
45 Tier 1 capital (T1 = CET 1 + AT 1) 160,318,613 170,750,375


No Component
Tier 2 capital: instruments and provisions
46 Directly issued qualifying Tier 2 instruments plus related stock
500,000 500,000
surplus
47 Directly issued capital instruments subject to phase out from Tier 2 N/A N/A
48 Tier 2 instruments (and CET1 and AT1 instruments not included
in rows 5 or 34) issued by subsidiaries and held by third parties -
(amount allowed in group Tier 2)
49 instruments issued by subsidiaries subject to phase out N/A
50 Provisions 6,462,977 6,637,864
51 Tier 2 capital before regulatory adjustments 6,962,977 7,137,864
Tier 2 capital: regulatory adjustments
52 Investments in own Tier 2 instruments N/A N/A
53 Reciprocal cross-holdings in Tier 2 instruments and other TLAC
N/A N/A
liabilities
54 Investments in the other TLAC liabilities of banking, financial
consolidation and where the bank does not own more than
N/A N/A
10% of the issued common share capital of the entity: amount
previously designated for the 5% threshold but that no longer
meets the conditions (for G-SIBs only)
55 Significant investments in the capital banking, financial and
insurance entities that are outside the scope of regulatory N/A N/A
56 National specific regulatory adjustments
a. Sinking fund - -
b. Investments in Instruments issued by the other bank that meet
- -
the criteria for inclusion in additional tier 2
57 Total regulatory adjustments to Tier 2 capital - -
58 Tier 2 capital (T2) 6,962,977 7,137,864
59 Total capital (TC = T1 + T2) 167,281,590 177,888,239
60 Total risk weighted assets 702,925,299 721,917,072
Capital ratios and buffers
61 Common Equity Tier 1 (as a percentage of risk weighted assets) 22.81% 23.65%
62 Tier 1 (as a percentage of risk weighted assets) 22.81% 23.65%
63 Total capital (as a percentage of risk weighted assets) 23.80% 24.64%
64 Institution specific buffer requirement (minimum CET1
requirement plus capital conservation buffer plus countercyclical
5.000% 5.000%
buffer requirements plus G-SIB buffer requirement, expressed as
a percentage of risk weighted assets)
65 capital conservation buffer requirement 2.500% 2.500%
66 Bank specific countercyclical buffer requirement 0.000% 0.000%
67 higher loss absorbency requirement 2.500% 2.500%


No Component
68 Common Equity Tier 1 available to meet buffers (as a percentage
13.81% 14.65%
of risk weighted assets)
National minimal (if different from Basel 3)
69 National Common Equity Tier 1 minimum ratio (if different from
N/A N/A
Basel 3 minimum)
70 National Tier 1 minimum ratio (if different from Basel 3 minimum) N/A N/A
71 National total capital minimum ratio (if different from Basel 3
N/A N/A
minimum)
Amounts below the thresholds for deduction (before risk
weighting)
72 Non-significant investments in the capital and other TLAC
N/A N/A
liabilities of other financial entities
73 Significant investments in the common stock of financial entities N/A N/A
74 Mortgage servicing rights (net of related tax liability) N/A N/A
75 Deferred tax assets arising from temporary differences (net of
N/A N/A
Applicable caps on the inclusion of provisions in Tier 2
76 Provisions eligible for inclusion in Tier 2 in respect of exposures
N/A N/A
subject to standardised approach (prior to application of cap)
77 Cap on inclusion of provisions in Tier 2 under standardised
N/A N/A
approach
78 Provisions eligible for inclusion in Tier 2 in respect of exposures
subject to internal ratings-based approach (prior to application of N/A N/A
cap)
79 Cap for inclusion of provisions in Tier 2 under internal ratings-
N/A N/A
based approach
Capital instruments subject to phase-out arrangements (only
applicable between 1 Jan 2018 and 1 Jan 2022)
80 Current cap on CET1 instruments subject to phase out
N/A N/A
arrangements
81 Amount excluded from CET1 due to cap (excess over cap after
N/A N/A
82 Cap pada AT 1 yang termasuk phase outCurrent cap on AT1
N/A N/A
instruments subject to phase out arrangements
83 Amount excluded from AT1 due to cap (excess over cap after
N/A N/A
84 Current cap on T2 instruments subject to phase out arrangements N/A N/A
85 Amount excluded from T2 due to cap (excess over cap after
N/A N/A

6. Capital - Reconciliation of Capital (CC2) - as of December 31, 2020

(in million Rupiah)
PUBLISHED STATEMENTS OF
FINANCIAL POSITION CONSOLIDATED
STATEMENTS OF
FINANCIAL POSITION
No ACCOUNTS Reference
UNDER REGULATORY
INDIVIDUAL CONSOLIDATED SCOPE
OF CONSOLIDATION
ASSETS
1. Cash 24,314,463 24,322,335 24,322,270

2. Placement to Bank Indonesia 64,951,015 65,888,638 65,888,638
3. Interbank placement 19,711,143 21,022,466 20,447,526
4. Spot and derivative/forward receivables 1,080,043 1,080,043 1,080,043
5 Securities 194,245,485 201,947,204 200,190,321
6. Securities sold under repurchase - - -
agreement(repo)
7. Claims on securities bought under reverse 146,518,049 146,820,397 146,820,397
repo
8. Acceptance receivables 8,553,975 8,553,975 8,553,975
9. Loans and financing 575,648,735 583,001,848 583,001,560
10. Sharia financing - 5,569,233 5,569,233
11. Equity investment 7,481,104 760,761 1,699,201
12. Other financial assets 9,527,339 10,531,596 10,110,336
13. Impairment on financial assets -/- (27,576,229) (28,562,638) (28,562,638)
a. Securities (120,852) (129,616) (129,616)
b. Loans and Sharia financing (26,944,873) (27,913,451) (27,913,451)
c. Others (510,504) (519,571) (519,571)
14. Intangible assets 2,054,813 3,355,655 3,326,188
Goodwill - 1,158,201 1,157,121 a
Mortgage servicing rights - - - b
Other intangibles (excluding Mortgage 2,054,813 2,197,454 2,169,067 c
servicing rights)
Accumulated amortization on intangible (1,590,257) (1,726,035) (1,716,579)
asset -/-
Goodwill - (43,511) (43,507) a
Other intangibles (excluding Mortgage (1,590,257) (1,682,524) (1,673,072) c
servicing rights)
15. Fixed assets and equipment 32,798,565 33,909,756 33,804,148
Accumulated depreciation on fixed assets (11,578,505) (11,994,702) (11,937,557)
and equipment -/-
16. Non productive asset 1,562,951 1,693,121 1,693,121
a. Abandoned property 29,226 44,835 44,835
b. Foreclosed accounts 1,413,853 1,528,414 1,528,414
c. Suspense accounts 15,317 15,317 15,317
d. Interbranch assets 104,555 104,555 104,555
17. Other assets 8,659,419 9,396,603 9,081,555
Deferred tax assets 4,643,741 4,880,723 4,819,278 d
TOTAL ASSETS 1,056,362,108 1,075,570,256 1,073,371,738


(in million Rupiah)
STATEMENTS OF
FINANCIAL POSITION
UNDER REGULATORY
OF CONSOLIDATION
LIABILITIES AND EQUITIES
LIABILITIES
1. Current account 229,060,890 229,820,528 229,845,354
2. Saving account 413,161,288 414,041,429 414,041,429
3. Time deposit 192,608,891 196,890,307 197,189,307
4. Electronic money 825,293 825,293 825,293
5. Liabilities to Bank Indonesia 577 577 577
6. Interbank liabilities 10,197,909 10,164,022 10,164,022
7. Spot and derivative/forward liabilities 138,292 138,757 138,757
8. Liabilities on securities sold under - - -
repurchase agreement
9. Acceptance liabilities 4,400,045 4,400,045 4,400,045
10. Issued securities 500,000 1,090,821 1,155,821
11. Loans/financing received 618,388 1,306,721 1,306,721
Recognized in AT 1 - - - e
Not recognized in capital 618,388 1,306,721 1,306,721
12. Margin deposit 183,759 183,954 183,954
13. Interbranch liabilities - - -
14. Other liabilities 28,062,911 31,993,093 29,758,066
15. Non-controlling interest - 118,383 69,139
TOTAL LIABILITIES 879,758,243 890,973,930 889,078,485


(in million Rupiah)
STATEMENTS OF
FINANCIAL POSITION
UNDER REGULATORY
OF CONSOLIDATION
16. EQUITIES
Paid in capital 1,540,938 1,540,938 1,540,938
a. Capital 5,500,000 5,500,000 5,500,000
a.1. amount eligible for CET 1 5,500,000 5,500,000 5,500,000 f
a.2. amount eligible for AT 1 - - - g
b. Unpaid capital -/- (3,959,062) (3,959,062) (3,959,062)
b.1. amount eligible for CET 1 (3,959,062) (3,959,062) (3,959,062) f
b.2. amount eligible for AT 1 - - g
c. Treasury stock -/- - - -
c.1. amount eligible for CET 1 - - - f
c.2. amount eligible for AT 1 - - - g
17. Additional paid in capital 5,711,368 5,548,977 5,618,537
a. Agio 5,711,368 5,711,368 5,711,368 f
b. Disagio -/- - - - f
c. Fund for paid up capital - - - f
d. Others - (162,391) (92,831)
18. Other comprehensive gain/(loss) 12,027,690 12,596,869 12,548,528
a. Gains 16,407,815 16,966,717 16,918,574 h
b. Losses -/- (4,380,125) (4,369,848) (4,370,046)
19. Reserves 2,241,254 2,241,254 2,241,254 h
a. General reserves 2,241,254 2,241,254 2,241,254
b. Appropriated reserves - - -
20. Gain/loss 155,082,615 162,668,288 162,343,996
a. Previous years 142,437,685 149,171,400 149,003,277
a.1. Gain/Loss previous years 142,437,685 149,171,400 149,003,277 i
a. 2. Gain/Loss due to changes in own - - - j
credit risk on fair valued liabilities
a. 3. Securitisation gain on sale - - - k
b. Current Year 26,279,151 27,131,109 26,974,940
b. 1. Gain/Loss current year 26,279,151 27,131,109 26,974,940 i
b. 2. Gain/Loss due to changes in own - - - j
b. 3. Securitisation gain on sale - - - k
c. Dividen paid -/- (13,634,221) (13,634,221) (13,634,221) i
TOTAL EQUITIES 176,603,865 184,596,326 184,293,253
TOTAL LIABILITIES AND EQUITIES 1,056,362,108 1,075,570,256 1,073,371,738


(in million Rupiah)
STATEMENTS OF
FINANCIAL POSITION
UNDER REGULATORY
OF CONSOLIDATION
ASSETS
1. Cash 25,402,712 25,421,406 25,421,339

2. Placement to Bank Indonesia 73,205,861 74,218,488 74,218,488
3. Interbank placement 14,793,777 15,550,867 15,139,112
4. Spot and derivative/forward receivables 1,935,596 1,935,596 1,935,596
5 Securities 147,845,055 153,719,541 152,142,433
6. Securities sold under repurchase - 120,173 120,173
agreement (repo)
7. Claims on securities bought under reverse 9,268,902 9,577,298 9,577,298
repo
8. Acceptance receivables 9,669,377 9,669,377 9,669,377
9. Loans and financing 588,250,950 586,939,583 586,939,487
10. Sharia financing - 5,645,419 5,645,419
11. Equity investment 5,824,031 704,995 1,607,011
12. Other financial assets 11,158,096 11,158,096
13. Impairment on financial assets -/- (15,143,940) (15,780,371) (15,780,371)
a. Securities (2,734) (11,639) (11,639)
b. Loans and Sharia financing (14,905,039) (14,905,584) (14,905,584)
c. Others (236,167) (863,148) (863,148)
14. Intangible assets 1,835,131 2,801,781 2,783,252
Goodwill - 855,830 854,750 a
Other intangibles (excluding Mortgage 1,835,131 1,945,951 1,928,502 c
servicing rights)
Accumulated amortization on intangible (1,307,319) (1,424,329) (1,417,592)
asset -/-
Goodwill - (43,512) (43,507) a
Other intangibles (excluding Mortgage (1,307,319) (1,380,817) (1,374,085) c
servicing rights)
15. Fixed assets and equipment 30,942,310 31,873,628 31,797,729
Accumulated depreciation on fixed assets (10,716,816) (11,021,327) (10,978,887)
and equipment -/-
16. Non productive asset 1,044,277 1,103,656 1,103,656
a. Abandoned property 26,020 26,020 26,020
b. Foreclosed accounts 976,879 1,036,258 1,036,258
c. Suspense accounts 20,763 20,763 20,763
d. Interbranch assets 20,615 20,615 20,615
17. Other assets 13,231,822 13,591,145 13,019,311
Deferred tax assets 2,954,236 3,184,290 3,129,066 d
TOTAL ASSETS 899,035,962 918,989,312 917,229,993


(in million Rupiah)
STATEMENTS OF
FINANCIAL POSITION
UNDER REGULATORY
OF CONSOLIDATION
LIABILITIES AND EQUITIES
LIABILITIES
1. Current account 184,945,203 184,918,013 184,929,181
2. Saving account 345,633,760 345,634,222 345,634,222
3. Time deposit 168,725,623 168,427,833 168,650,633
4. Electronic money
5. Liabilities to Bank Indonesia 577 577 577
6. Interbank liabilities 6,726,687 6,720,786 6,720,786
7. Spot and derivative/forward liabilities 106,260 106,260 106,260
8. Liabilities on securities sold under - 113,249 113,249
repurchase agreement
9. Acceptance liabilities 5,321,249 5,321,249 5,321,249
10. Issued securities 500,000 1,847,523 1,992,523
11. Loans/financing received 398 2,332,293 2,332,293
Recognized in AT 1 - - - e
Not recognized in capital 398 2,332,293 2,332,293
12. Margin deposit 188,497 188,697 188,697
13. Interbranch liabilities 35 35 35
14. Other liabilities 19,941,087 29,235,419 27,257,578
15. Non-controlling interest
TOTAL LIABILITIES 732,089,376 744,846,156 743,247,283


(in million Rupiah)
STATEMENTS OF
FINANCIAL POSITION
UNDER REGULATORY
OF CONSOLIDATION
16. EQUITIES
Paid in capital 1,540,938 1,540,938 1,540,938
a. Capital 5,500,000 5,500,000 5,500,000
a.1. Amount eligible for CET 1 5,500,000 5,500,000 5,500,000 f
a.2. Amount eligible for AT 1 - - - g
b. Unpaid capital -/- (3,959,062) (3,959,062) (3,959,062)
b.1.amount eligible for CET 1 (3,959,062) (3,959,062) (3,959,062) f
b.2. amount eligible for AT 1 - - - g
c. Treasury stock -/- - - -
c.1. amount eligible for CET 1 - - - f
c.2. amount eligible for AT 1 - - - g
17. Additional paid in capital 5,711,368 5,548,977 5,618,537
a. Agio 5,711,368 5,711,368 5,711,368 f
b. Disagio -/- - - - f
c. Fund for paid up capital - - - f
d. Others - (162,391) (92,831)
18. Other comprehensive gain/(loss) 8,203,228 8,809,910 8,748,027
a. Gains 11,346,464 11,837,483 11,817,201 h
b. Losses -/- (3,143,236) (3,027,573) (3,069,174)
19. Reserves 1,955,604 1,955,604 1,955,604 h
a. General reserves 1,955,604 1,955,604 1,955,604
b. Appropriated reserves - - -
20. Gain/loss 149,535,448 156,287,727 156,119,604
a. Previous years 122,271,536 127,722,674 127,644,872
a.1. Gain/Loss previous years 122,271,536 127,722,674 127,644,872 i
a.2. Gain/Loss due to changes in own - - - j
a.3. Securitisation gain on sale - - - k
b. Current Year 27,263,912 28,565,053 28,474,732
b.1. Gain/Loss current year 27,263,912 28,565,053 28,474,732 i
b.2. Gain/Loss due to changes in own - - - j
b.3. Securitisation gain on sale - - - k
c. Dividen paid -/- i
TOTAL EQUITIES 166,946,586 174,143,156 173,982,710
TOTAL LIABILITIES AND EQUITIES 899,035,962 918,989,312 917,229,993

7. Capital - Main Features of Capital and TLAC - Eligible Instruments (CCA) - as of December 31, 2020
No Question Answer Answer Answer

1. Issuer PT Bank Central Asia Tbk PT Bank Central Asia Tbk PT Bank Central Asia Tbk
2. Unique identifier BBCA BBCA01ASBCN1 BBCA01BSBCN1
3. Governing law(s) of the instrument Indonesian Law Indonesian Law Indonesian Law
Regulatory treatment
4. Transitional Basel III rules N/A N/A N/A
5. Post-transitional Basel III rules CET 1 Tier 2 Tier 2
6. Eligible at solo/group/group&solo Solo Solo Solo
7. Instrument type Common stock Subordinated securities Subordinated securities
8. Amount recognised in regulatory capital 7,252,306 435,000 65,000
9. Par value of instrument 62.5 435,000 65,000
10. Accounting classification Equity Liability – Amortised Cost Liability – Amortised Cost
11. Original date of issuance May 31, 2000 July 5, 2018 July 5, 2018
12. Perpetual or dated Perpetual With maturity With maturity
13. Original maturity date N/A July 5, 2025 July 5, 2030
14. Issuer call subject to prior supervisory approval No No No
15. Optional call date, contingent call dates and N/A N/A N/A
redemption amount (if any)
16. Subsequent call option N/A N/A N/A
Coupons / dividends
17. Fixed or floating Floating Fixed Fixed
18. Coupon rate and any related index N/A N/A N/A
19. Existence of a dividend stopper No No No
20. Fully discretionary; partial or mandatory Fully partial partial
21. Existence of step up or other incentive to No No No
redeem
22. Non-cumulative or cumulative Non-cumulative Cumulative Cumulative
23. Convertible or non-convertible Non-convertible Non-convertible Non-convertible
24. If convertible, conversion trigger (s) N/A N/A N/A
25. If convertible, fully or partially N/A N/A N/A
26. If convertible, conversion rate N/A N/A N/A
27. If convertible, mandatory or optional N/A N/A N/A
conversion
28. If convertible, specify instrument type N/A N/A N/A
convertible into
29. If convertible, specify issuer of instrument it N/A N/A N/A
converts into
30. Write-down feature Tidak Yes Yes
31. If write-down, write-down trigger(s) N/A **) **)
32. If write-down, full or partial N/A can be full or partial can be full or partial
33. If write-down, permanent or temporary N/A Permanent Permanent
34. If temporary write-down, description of N/A N/A N/A
write-up mechanism
35. Position in subordination hierarchy in *) ***) ***)
liquidation
36. Non-compliant transitioned features No No No
37. If yes, specify non-compliant features N/A N/A N/A
Qualitative analysis
*) In a liquidation, shareholders shall only receive the remaining proceeds, if any, after all existing creditors have been paid and there is
still the remaining assets of the company.
**) (i) Common Equity Tier 1 ratio lower or equal to 5.125% from risk weighted assets, both individually and consolidated with
subsidiaries; and/or
(ii) there is a plan from authorized authority to make capital investment to the Emiten which is considered to have the potential
disrupt the continuity of its business; and
(iii) there is an order from Financial Services Authority (OJK) to write down.
If in the future the write down criteria are determined otherwise based on the provisions of the laws and regulations, the write
down criteria will follow these provisions.
***) At the time of Liquidation, the subordinated bond holder will only get return on investment if all preferred creditors and senior debt
holders of the company have received payment and there is still the remaining assets of the company.


7. Capital - Main Features of Capital and TLAC - Eligible Instruments (CCA) - as of December 31, 2019
No Question Answer Answer Answer

1. Issuer PT Bank Central Asia Tbk PT Bank Central Asia Tbk PT Bank Central Asia Tbk
2. Unique identifier BBCA BBCA01ASBCN1 BBCA01BSBCN1
3. Governing law(s) of the instrument Indonesian Law Indonesian Law Indonesian Law
Regulatory treatment
4. Transitional Basel III rules N/A N/A N/A
5. Post-transitional Basel III rules CET 1 Tier 2 Tier 2
6. Eligible at solo/group/group&solo Solo Solo Solo
7. Instrument type Common stock Subordinated securities Subordinated securities
8. Amount recognised in regulatory capital 7,252,306 435,000 65,000
9. Par value of instrument 62.5 435,000 65,000
10. Accounting classification Equity Liability – Amortised Cost Liability – Amortised Cost
11. Original date of issuance May 31, 2000 July 5, 2018 July 5, 2018
12. Perpetual or dated Perpetual With maturity With maturity
13. Original maturity date N/A July 5, 2025 July 5, 2030
14. Issuer call subject to prior supervisory approval No No No
15. Optional call date, contingent call dates and N/A N/A N/A
redemption amount (if any)
16. Subsequent call option N/A N/A N/A
Coupons / dividends
17. Fixed or floating Floating Fixed Fixed
18. Coupon rate and any related index N/A N/A N/A
19. Existence of a dividend stopper No No No
20. Fully discretionary; partial or mandatory Fully partial partial
21. Existence of step up or other incentive to No No No
redeem
22. Noncumulative or cumulative Noncumulative Cumulative Cumulative
23. Convertible or non-convertible Non-convertible Non-convertible Non-convertible
24. If convertible, conversion trigger (s) N/A N/A N/A
25. If convertible, fully or partially N/A N/A N/A
26. If convertible, conversion rate N/A N/A N/A
27. If convertible, mandatory or optional N/A N/A N/A
conversion
28. If convertible, specify instrument type N/A N/A N/A
convertible into
29. If convertible, specify issuer of instrument it N/A N/A N/A
converts into
30. Write-down feature No Yes Yes
31. If write-down, write-down trigger(s) N/A **) **)
32. If write-down, full or partial N/A can be full or partial can be full or partial
33. If write-down, permanent or temporary N/A Permanent Permanent
34. If temporary write-down, description of N/A N/A N/A
write-up mechanism
35. Position in subordination hierarchy in *) ***) ***)
liquidation
36. Non-compliant transitioned features No No No
37. If yes, specify non-compliant features N/A N/A N/A
Qualitative analysis

*)
In a liquidation, shareholders shall only receive the remaining proceeds, if any, after all existing creditors have been paid and there is
still the remaining assets of the company.
**)
(i) Common Equity Tier 1 ratio lower or equal to 5.125% from risk weighted assets, both individually and consolidated with
subsidiaries; and/or
(ii) there is a plan from authorized authority to make capital investment to the Emiten which is considered to have the potential
disrupt the continuity of its business; and
(iii) there is an order from Financial Services Authority (OJK) to write down.
If in the future the write down criteria are determined otherwise based on the provisions of the laws and regulations, the write down
criteria will follow these provisions.
***)
At the time of Liquidation, the subordinated bond holder will only get return on investment if all preferred creditors and senior debt
holders of the company have received payment and there is still the remaining assets of the company.

10.a. Leverage Ratio - Exposure in Leverage Ratio Report and Report of Leverage Calculation - Bank Only
A. Exposure in Leverage Ratio Report
(in million Rupiah)
No Information As of December 31, 2020
1 Total assets on the balance sheet in published financial statements. 1,083,938,337
(Gross value before deducting impairment provision).
2 Adjustment for investment in Bank, Financial Institution, Insurance Company, and/or other entities -
that consolidated based on accounting standard yet out of scope consolidation based on Otoritas
Jasa Keuangan
3 Adjustment for portfolio of financial asset that have underlying which already transferred to -
without recourse securitization asset as stipulated in OJK’s statutory regulations related to
Prudential Principles in Securitization Asset Activity for General Bank
In the event that the underlying financial asset has been deducted from the total assets in the
statement of financial position, the number on this line is 0 (zero).
4 Adjustment to temporary exception of Placement to Bank Indonesia in accordance
N/A
Statutory Reserve Requirement (if any)
5 Adjustment to fiduciary asset that recognized as balance sheet based on accounting standard yet
N/A
excluded from total exposure in Leverage Ratio calculation.
6 Adjustment to acquisition cost or sales price of financial assets regularly using -
trade date accounting method
7 Adjustment to qualified cash pooling transaction as stipulated in this OJK’s -
regulation.
8 Adjustment to exposure of derivative transaction. 1,431,932
9 Adjustment to exposure of Securities Financing Transaction (SFT) as example: 23,092,018
reverse repo transaction.
10 Adjustment to exposure of Off Balance Sheet transaction that already multiply with Credit 95,471,035
Conversion Factor.
11 Prudent valuation adjustments in form of capital deduction factor and impairment. (43,162,959)
12 Other adjustments -
13 Total Exposure in Leverage Ratio Calculation 1,160,770,363
B. Leverage Ratio Calculation Report

(in million Rupiah)
Periode
No Information
31 December 2020 31 December 2019
On-Balance Sheet Exposure
1 On-balance sheet exposure including collateral, but excluding derivatives and 936,340,245 904,531,412
securities financing transaction (SFTs)
(gross value before deducting impairment provisions)
2 Gross-up for derivatives collateral provided where deducted from balance sheet - -
assets pursuant to the accounting standard.
3 (Deductions of receivable assets for CVM provided in derivatives transactions) - -
4 (Adjustment for securities received under securities financing transactions that - -
are recognised as an asset)
5 (Impairment provision those assets inline with accounting standard applied) (27,576,229) (27,102,992)
6 (Asset amounts deducted in determining Basel III Tier 1 capital and regulatory (12,049,041) (12,227,535)
adjustments)
7 Total On-Balance Sheet Exposure 896,714,975 865,200,885
Sum of rows 1 to 6
Derivative Exposure
8 Replacement cost associated with all derivatives transactions (where applicable 1,512,060 126,993
net of eligible cash variation margin and/or with bilateral netting)
9 Add on amounts for PFE associated with all derivatives transactions. 999,915 1,366,834
10 (Exempted central counterparty (CCP) leg of client-cleared trade exposures) N/A N/A
11 Adjusted effective notional amount of written credit derivatives. - -
12 (Adjusted effective notional offsets and add-on deductions for written credit - -
derivatives)
13 Total Derivative Exposure 2,511,975 1,493,827
Sum of rows 8 to 12


(in million Rupiah)
Periode
No Information
Securities Financing Transaction (SFT) Exposure
14 Gross SFT Assets. 146,518,049 108,326,803
15 (Netted amounts of cash payables and cash receivables of gross SFT assets) - -
16 Counterparty credit risk exposure for SFT assets refers to current exposure 23,092,018 18,906,928
calculation.
17 Agent transaction exposures. - -
18 Total SFT Exposure 169,610,067 127,233,731
Sum of rows 14 to 17
Other Off-Balance Sheet Exposure
19 Off-balance sheet exposure at gross notional amount. 278,880,276 280,551,972
(gross value before deducting impairment provision)
20 (Adjustment from the result of multiplying commitment payable or contingent (183,409,241) (185,427,517)
payables with credit conversion factor and deducted with impairment provision)
21 (Impairment provision for off balance sheet inline with accounting standard) (3,537,741) (3,107,671)
22 Total Other Off-Balance Sheet Exposure 91,873,595 92,016,784
Capital and Total Exposure
23 Tier 1 Capital 167,501,695 160,953,241
24 Total Exposure 1,182,698,728 1,085,945,227
Sum of rows 7,13,18,22
Leverage Ratio
25 Leverage ratio (including the impact of any applicable temporary exemption of 14.43% 14.82%
central bank reserves)
25a Leverage ratio (excluding the impact of any applicable temporary exemption of 14.43% 14.82%
26 National Minimum Leverage Ratio Requirement 3% 3%
27 Applicable Leverage Buffer N/A N/A
Disclosures of Mean Values
28 Mean value of gross SFT assets, after adjustment for sale accounting transactions 70,846,805 47,891,060
and netted of amounts of associated cash payables and cash receivables.
29 Quarter-end value of gross SFT assets, after adjustment for sale accounting 146,518,049 108,326,803
transactions and netted of amounts of associated cash payables and cash
receivables.
30 Total exposures (including the impact of any applicable temporary exemption of 1,107,112,851 1,025,509,484
central bank reserves) incorporating mean values from row 28 of gross SFT assets.
30a Total exposures (excluding the impact of any applicable temporary exemption of 1,107,112,851 1,025,509,484
central bank reserves) incorporating mean values from row 28 of gross SFT asset.

10.b. Leverage Ratio - Exposure in Leverage Ratio Report and Report of Leverage Calculation - Consolidated
A. Exposure in Leverage Ratio Report
(in million Rupiah)
No Keterangan Periode 31 Desember 2020
1 Total assets on the balance sheet in published financial statements. 1,104,132,894
(Gross value before deducting impairment provision).
2 Adjustment for investment in Bank, Financial Institution, Insurance Company, and/or other entities (2,198,518)
that consolidated based on accounting standard yet out of scope consolidation based on Otoritas
Jasa Keuangan
3 Adjustment for portfolio of financial asset that have underlying which already transferred to -
without recourse securitization asset as stipulated in OJK’s statutory regulations related to
Prudential Principles in Securitization Asset Activity for General Bank
In the event that the underlying financial asset has been deducted from the total assets in the
statement of financial position, the number on this line is 0 (zero).
4 Adjustment to temporary exception of Placement to Bank Indonesia in accordance
N/A
Statutory Reserve Requirement (if any)
5 Adjustment to fiduciary asset that recognized as balance sheet based on accounting standard yet N/A
excluded from total exposure in Leverage Ratio calculation.
6 Adjustment to acquisition cost or sales price of financial assets regularly using -
trade date accounting method
7 Adjustment to qualified cash pooling transaction as stipulated in this OJK’s -
regulation.
8 Adjustment to exposure of derivative transaction. 1,431,932
9 Adjustment to exposure of Securities Financing Transaction (SFT) as example: 23,392,070
reverse repo transaction.
10 Adjustment to exposure of Off Balance Sheet transaction that already multiply with Credit 95,411,336
Conversion Factor.
11 Prudent valuation adjustments in form of capital deduction factor and impairment. (39,470,985)
12 Other adjustments -
13 Total Exposure in Leverage Ratio Calculation 1,182,698,728

(in million Rupiah)
Periode
No Keterangan
On-Balance Sheet Exposure
1 On-balance sheet exposure including collateral, but excluding derivatives and 954,033,936 920,895,618
securities financing transaction (SFTs)
(gross value before deducting impairment provisions)
2 Gross-up for derivatives collateral provided where deducted from balance sheet - -
assets pursuant to the accounting standard.
3 (Deductions of receivable assets for CVM provided in derivatives transactions) - -
4 (Adjustment for securities received under securities financing transactions that - -
are recognised as an asset)
5 (Impairment provision those assets inline with accounting standard applied) (28,561,490) (28,221,525)
6 (Asset amounts deducted in determining Basel III Tier 1 capital and regulatory (7,371,755) (7,536,595)
adjustments)
7 Total On-Balance Sheet Exposure 918,100,691 885,137,498
Sum of rows 1 to 6
Eksposur Transaksi Derivatif
8 Replacement cost associated with all derivatives transactions (where applicable 1,512,060 126,993
net of eligible cash variation margin and/or with bilateral netting)
9 Add on amounts for PFE associated with all derivatives transactions. 999,915 1,366,834
10 (Exempted central counterparty (CCP) leg of client-cleared trade exposures) N/A N/A
11 Adjusted effective notional amount of written credit derivatives. - -
12 (Adjusted effective notional offsets and add-on deductions for written credit - -
derivatives)
13 Total Derivative Exposure 2,511,975 1,493,827
Sum of rows 8 to 12


(in million Rupiah)
Periode
No Keterangan
Securities Financing Transaction (SFT) Exposure
14 Gross SFT Assets. 146,819,249 108,568,948
15 (Netted amounts of cash payables and cash receivables of gross SFT assets) - -
16 Counterparty credit risk exposure for SFT assets refers to current exposure 23,393,218 19,103,163
calculation.
17 Agent transaction exposures. - -
18 Total SFT Exposure 170,212,467 127,672,111
Other Off-Balance Sheet Exposure
19 Off-balance sheet exposure at gross notional amount. 279,328,468 280,758,282
(gross value before deducting impairment provision)
20 (Adjustment from the result of multiplying commitment payable or contingent (183,917,132) (185,715,913)
payables with credit conversion factor and deducted with impairment provision)
21 (Impairment provision for off balance sheet inline with accounting standard) (3,537,741) (3,107,689)
22 Total Other Off-Balance Sheet Exposure 91,873,595 91,934,680
Capital and Total Exposure
23 Tier 1 Capital 179,945,482 172,897,956
24 Total Exposure 1,182,698,728 1,106,238,116
Sum of rows 7,13,18,22
Leverage Ratio
26 National Minimum Leverage Ratio Requirement 3% 3%
27 Applicable Leverage Buffer N/A N/A
Disclosures of Mean Values
28 Mean value of gross SFT assets, after adjustment for sale accounting transactions 71,233,372 48,324,903
and netted of amounts of associated cash payables and cash receivables.
29 Quarter-end value of gross SFT assets, after adjustment for sale accounting 146,819,249 108,568,948
transactions and netted of amounts of associated cash payables and cash
receivables.
30 Total exposures (including the impact of any applicable temporary exemption of 1,107,112,851 1,045,994,071
30a Total exposures (excluding the impact of any applicable temporary exemption of 1,107,112,851 1,045,994,071
central bank reserves) incorporating mean values from row 28 of gross SFT asset.

11.a. Credit Risk - Disclosure of Net Receivables by Region - Bank Only

(in million Rupiah)
Period of December 31, 2020

Net Receivables by Region
No. Description
Eastern
Sumatera Jawa Kalimantan Total
Indonesia
(1) (2) (3) (4) (5) (6) (7)
1 Receivables on sovereigns - 366,054,431 - - 366,054,431
2 Receivables on public sector entities 2,051 31,943,856 - - 31,945,907
3 Receivables on multilateral development - - - - -
banks and international institutions
4 Receivables on banks 103,048 69,956,670 11,153 64,269 70,135,140
5 Loans secured by residential property 2,497,990 44,104,085 887,946 2,485,559 49,975,580
6 Loans secured by commercial real estate 1,405,651 19,394,685 207,379 574,641 21,582,356
7 Employee/retired loans - - - - -
8 Receivables on micro, small business & 2,277,858 50,698,977 734,136 1,332,050 55,043,021
retail portfolio
9 Receivables on corporate 24,248,032 432,466,829 9,035,124 14,930,667 480,680,652
10 Past due receivables 181,503 3,450,305 47,307 166,603 3,845,718
11 Other assets 3,669,408 49,037,378 900,603 2,363,553 55,970,942
Total 34,385,541 1,067,107,216 11,823,648 21,917,342 1,135,233,747
11.b. Credit Risk - Disclosure of Net Receivables by Region - Consolidated

(in million Rupiah)
No. Description
Eastern Foreign
Indonesia Operation
(1) (2) (3) (4) (5) (6) (7) (8)
1 Receivables on sovereigns - 371,671,258 - - 320,507 371,991,765
2 Receivables on public sector entities 2,051 32,272,299 - - - 32,274,350
3 Receivables on multilateral development - - - - - -
4 Receivables on banks 103,048 69,108,645 11,153 64,270 111,645 69,398,761
5 Loans secured by residential property 2,499,655 44,301,679 887,946 2,485,559 - 50,174,839
6 Loans secured by commercial real estate 1,405,932 19,923,025 207,379 574,641 - 22,110,977
7 Employee/retired loans - 323,296 - - - 323,296
8 Receivables on micro, small business & 2,284,046 58,859,434 734,136 1,332,050 - 63,209,666
retail portfolio
9 Receivables on corporate 24,489,801 437,670,112 9,035,124 14,930,667 445,018 486,570,722
10 Past due receivables 181,503 3,547,168 47,307 166,602 - 3,942,580
11 Other assets 3,669,408 50,200,460 900,603 2,363,553 7,003 57,141,027
Total 34,635,444 1,087,877,376 11,823,648 21,917,342 884,173 1,157,137,983

12.a. Credit Risk - Disclosure of Net Receivables by Contractual Maturity - Bank Only
(in million Rupiah)
Net Receivables by Contractual Maturity
No. Portfolio Category
>1 year to >3 year to Non-
≤ 1 year > 5 years Total
3 years 5 years Contractual
(1) (2) (3) (4) (5) (6) (7) (8)
1 Receivables on sovereigns 235,019,221 38,382,613 39,148,360 53,098,482 405,755 366,054,431
2 Receivables on public sector entities 12,426,696 5,720,101 1,130,047 8,884,761 3,784,302 31,945,907
4 Receivables on banks 53,984,560 12,746,288 450,238 4,998 2,949,056 70,135,140
5 Loans secured by residential property 850,878 7,906,281 9,850,497 30,960,507 407,417 49,975,580
6 Loans secured by commercial real estate 3,115,049 2,175,170 3,401,500 12,013,006 877,631 21,582,356
7 Employee/retired loans - - - - - -
8 Receivables on micro, small business & 9,196,934 19,694,411 15,370,045 8,480,956 2,300,675 55,043,021
retail portfolio
9 Receivables on corporate 256,738,546 49,222,617 59,400,749 100,485,996 14,832,744 480,680,652
10 Past due receivables 265,610 34,041 79,868 273,359 3,192,840 3,845,718
11 Other assets - - - - 55,970,942 55,970,942
Total 571,597,494 135,881,522 128,831,304 214,202,065 84,721,362 1,135,233,747
12.b. Credit Risk - Disclosure of Net Receivables by Contractual Maturity - Consolidated

(in million Rupiah)
Net Receivables by Contractual Maturity
>1 year to >3 year to Non-
≤ 1 year > 5 years Total
3 years 5 years Contractual
(1) (2) (3) (4) (5) (6) (7) (8)
1 Receivables on sovereigns 239,399,491 39,697,303 39,191,883 53,254,012 449,076 371,991,765
2 Receivables on public sector entities 12,447,357 5,846,082 1,181,709 9,014,900 3,784,302 32,274,350
4 Receivables on banks 54,721,137 11,244,129 479,441 4,999 2,949,055 69,398,761
5 Loans secured by residential property 1,002,387 7,921,236 9,860,816 30,982,983 407,417 50,174,839
6 Loans secured by commercial real estate 3,162,817 2,189,055 3,422,558 12,458,916 877,631 22,110,977
7 Employee/retired loans 12,447 80,808 85,100 144,941 - 323,296
8 Receivables on micro, small business & 11,216,339 23,502,647 17,635,700 8,811,501 2,043,479 63,209,666
retail portfolio
9 Receivables on corporate 260,514,443 49,954,069 60,207,079 101,062,387 14,832,744 486,570,722
10 Past due receivables 280,184 102,464 93,415 273,677 3,192,840 3,942,580
11 Other assets 7,377 73 - - 57,133,577 57,141,027
Total 582,763,979 140,537,866 132,157,701 216,008,316 85,670,121 1,157,137,983

13.a. Credit Risk - Disclosure of Net Receivables by Economic Sectors - Bank Only
Receivables on
Multilateral Loans Secured
Receivables on Receivables on Receivables on
No. Economic Sectors Development Banks by Residential
Sovereigns Public Sector Entities Banks
and International Property
Institutions
(1) (2) (3) (4) (5) (6) (7)

As of December 31, 2020
1 Agriculture, hunting and forestry - 264,362 - - -
2 Fishery - - - - -
3 Mining and quarrying - 1,101,286 - - -
4 Manufacturing - 727,762 - - -
5 Electricity, gas and water - 11,690,706 - - -
6 Construction - 2,009,074 - - -
7 Wholesale and retail trading - 3 - - -
8 Hotel and food & beverage - - - - -
9 Transportation, warehousing and - 3,690,617 - - -
communications
10 Financial intermediary 402,184 8,337,804 - 70,135,140 -
11 Real estate, rental and business services - - - - -
12 Public administration, defense and 365,646,492 - - - -
compulsory social security
13 Education services - - - - -
14 Human health and social work activities - - - - -
15 Public, socio-culture, entertainment and - - - - -
other personal services
16 Activities of households as employers - - - - -
17 International institution and other extra - - - - -
international agencies
18 Undefined activities - - - - -
19 Non business field - - - - 49,975,580
20 Others 5,755 4,124,293 - - -
Total 366,054,431 31,945,907 - 70,135,140 49,975,580

(in million Rupiah)
Loans Secured by Receivables on Receivables on

Employee / Retired Past Due
Commercial Real Micro, Small Business Corporate Other Assets
Loans Receivables
Estate & Retail Portfolio Portfolio
(8) (9) (10) (11) (12) (13)
- - 183,449 34,240,995 438,665 -

- - 36,283 854,368 20,835 -
- - 24,295 1,211,864 1,827 -
- - 845,520 135,646,325 473,865 -
- - 9,872 5,780,795 10,726 -
232,246 - 234,254 21,255,391 44,991 -
- - 4,597,937 134,033,809 802,452 -
- - 209,693 13,915,204 796,213 -
- - 300,165 34,578,324 43,156 80
- - 35,070 18,648,999 2,336 539,870

21,350,110 - 379,098 7,872,715 107,705 -
- - - - - -
- - 45,277 1,170,916 275 -

- - 95,586 4,165,544 1,283 -
- - 346,987 6,195,269 18,477 -
- - - - - -
- - 92 - - -
- - 6,121 2,735 35 -
- - 37,220,786 21,114,713 1,034,734 -
- - 10,472,536 39,992,686 48,143 55,430,992
21,582,356 - 55,043,021 480,680,652 3,845,718 55,970,942

13.b Credit Risk - Disclosure of Net Receivables by Economic Sectors - Consolidated
Receivables on
Receivables on Multilateral Loans Secured
Receivables on Receivables on
No. Economic Sectors Public Sector Development Banks by Residential
Sovereigns Banks
Entities and International Property
Institutions
(1) (2) (3) (4) (5) (6) (7)

1 Agriculture, hunting and forestry - 285,618 - - -
2 Fishery - - - - -
3 Mining and quarrying - 1,101,286 - - -
4 Manufacturing - 727,762 - - 151,297
5 Electricity, gas and water - 11,820,845 - - -
6 Construction - 2,075,743 - - -
7 Wholesale and retail trading - 3 - - -
8 Hotel and food & beverage - - - - 364
9 Transportation, warehousing and - 3,711,278 - - -
communications
10 Financial intermediary 402,184 8,427,522 - 69,398,761 -
11 Real estate, rental and business services - - - - -
12 Public administration, defense and 368,777,067 - - - -
compulsory social security
13 Education services - - - - -
14 Human health and social work activities - - - - -
15 Public, socio-culture, entertainment and - - - - -
other personal services
16 Activities of households as employers - - - - -
17 International institution and other extra - - - - -
international agencies
18 Undefined activities - - - - -
19 Non business field - - - - 49,975,580
20 Others 2,812,514 4,124,293 - - 47,598
Total 371,991,765 32,274,350 - 69,398,761 50,174,839

(in million Rupiah)
Loans Secured by Receivables on

Employee / Retired Receivables on Past Due
Commercial Real Micro, Small Business Other Assets
Loans Corporate Portfolio Receivables
Estate & Retail Portfolio
(8) (9) (10) (11) (12) (13)
- 276,012 601,988 34,545,559 443,983 -

- - 121,284 1,006,834 22,048 -
- - 254,289 1,325,810 3,869 -
24,329 - 2,796,142 136,691,290 501,609 -
- - 10,079 5,780,846 10,726 -
279,711 - 249,141 21,626,663 47,841 -
160 - 5,716,073 135,804,092 816,825 -
414 - 345,332 13,919,435 798,293 -
59,298 - 611,632 35,034,774 47,105 80
- - 430,503 19,794,359 3,883 993,697

21,744,782 - 920,786 8,276,419 115,498 -
- - 466,465 2 4,578 -
- - 456,020 1,198,632 3,753 -

- - 388,498 4,173,385 3,309 -
- - 843,420 6,199,420 26,542 -
- - 760,218 946 1,617 -

- - 92 - - -
- - 709,897 11,471 8,224 -

- - 37,220,786 21,114,713 1,034,734 -
2,283 47,284 10,307,021 40,066,072 48,143 56,147,250
22,110,977 323,296 63,209,666 486,570,722 3,942,580 57,141,027

14.a. Credit Risk - Disclosure of Receivables and Provisioning by Region - Bank Only
(in million Rupiah)
No. Description
Eastern
Indonesia
(1) (2) (3) (4) (5) (6) (7)
1 Receivables 26,891,318 969,688,851 9,711,623 17,101,500 1,023,393,292
2 Increased and impaired credit risk 517,107 11,981,385 111,948 370,204 12,980,644
receivables (stage 2 and stage 3)
a. Non past due 133,784 4,485,031 34,393 104,706 4,757,914
b. Past due 383,323 7,496,354 77,555 265,498 8,222,730
3 Allowance for impairment losses - Stage 1 848,856 18,851,273 203,588 760,748 20,664,465
4 Allowance for impairment losses - Stage 2 5,770 769,655 1,260 12,141 788,826
5 Allowance for impairment losses - Stage 3 250,912 5,619,864 45,957 206,205 6,122,938
6 Written-off receivables 85,021 2,466,867 7,189 123,327 2,682,404
14.b. Credit Risk - Disclosure of Receivables and Provisioning by Region - Consolidated

(in million Rupiah)
No. Description
Eastern Foreign
Indonesia Operation
(1) (2) (3) (4) (5) (6) (7) (8)
1 Receivables 26,903,855 980,194,772 9,711,623 17,102,743 876,114 1,034,789,107
2 Increased and impaired credit risk 517,107 11,992,267 111,948 370,204 2,817 12,994,343
receivables (stage 2 and stage 3)
a. Non Past Due 133,784 4,495,913 34,393 104,706 2,817 4,771,613
b. Past Due 383,323 7,496,354 77,555 265,498 - 8,222,730
3 Allowance for impairment losses - Stage 1 848,964 19,490,887 203,588 760,758 1,217 21,305,414
4 Allowance for impairment losses - Stage 2 5,771 821,214 1,260 12,141 - 840,386
5 Allowance for impairment losses - Stage 3 250,912 5,776,167 45,957 206,205 2,816 6,282,057
6 Written-off receivables 85,021 2,724,290 7,189 123,327 - 2,939,827

15.a. Credit Risk - Disclosure of Receivables and Provisioning based on Economic Sectors - Bank Only
(in million Rupiah)
Impaired Receivables Allowance for Allowance for Allowance for

Impairment Impairment Impairment Written-Off
No. Economic Sectors Receivables
Non Past Losses - Losses - Losses - Receivables
Past Due Stage 1 Stage 2 Stage 3
Due
(1) (2) (3) (4) (5) (6) (7) (8) (9)

1 Agriculture, hunting and 33,772,264 562,099 649,128 692,271 484,506 28,545 3,411
forestry
2 Fishery 884,334 1,942 93,244 21,821 339 73,489 275
3 Mining and quarrying 2,259,081 1,152 2,973 87,805 104 1,550 590
4 Manufacturing 122,748,026 1,458,017 861,210 6,336,006 80,258 1,136,211 453,194
5 Electricity, gas and water 15,572,206 4,366 17,657 186,687 578 7,375 3,341
6 Construction 20,843,492 20,439 67,029 614,910 1,017 29,070 17,535
7 Wholesale and retail 123,169,781 1,074,642 2,550,945 4,698,412 31,875 2,296,616 797,874
trading
8 Hotel and food & 14,706,405 195,222 1,585,759 1,747,468 744 871,798 10,348
beverage
9 Transportation, 33,486,897 132,113 219,540 738,911 13,067 250,404 9,002
warehousing and
communications
10 Financial intermediary 98,412,997 29,124 3,305 847,750 209 6,926 188
11 Real estate, rental and 27,620,280 32,154 153,169 1,768,167 2,450 97,757 16,392
business services
12 Public administration, 367,223,918 - - 201 - - -
defense and compulsory
social security
13 Education services 1,054,255 473 445 20,771 61 221 197
14 Human health and social 3,830,300 92 1,724 103,817 5 441 260
work activities
15 Public, socio-culture, 6,307,090 10,229 42,441 227,910 817 27,723 3,995
entertainment and other
personal services
16 Activities of households as - - - - - - -
employee
17 International and other 92 - - - - - -
extra international
institutions
18 Undefined activities 9,411 549 259 240 53 466 960
19 Non business field 110,292,068 1,050,433 1,647,530 1,890,195 111,508 1,012,301 775,370
20 Others 41,200,395 184,868 326,372 681,123 61,235 282,045 589,472
Total 1,023,393,292 4,757,914 8,222,730 20,664,465 20,664,465 6,122,938 2,682,404

15.b. Credit Risk - Disclosure of Receivables and Provisioning based on Economic Sectors - Consolidated
(in million Rupiah)
Impaired Receivables Allowance for Allowance for Allowance for

Impairment Impairment Impairment Written-Off
No. Economic Sectors Receivables
Non Past Losses - Losses - Losses - Receivables
Past Due Stage 1 Stage 2 Stage 3
Due
(1) (2) (3) (4) (5) (6) (7) (8) (9)

1 Agriculture, hunting and 34,690,952 562,099 649,128 725,121 485,931 33,633 10,941
forestry
2 Fishery 972,076 1,943 93,244 27,707 593 74,738 1,657
3 Mining and quarrying 2,599,002 1,152 2,972 99,379 793 3,351 2,903
4 Manufacturing 125,058,005 1,458,017 861,210 6,471,456 84,934 1,158,643 482,065
5 Electricity, gas and water 15,602,474 4,366 17,657 186,999 615 7,375 3,341
6 Construction 20,933,173 20,439 67,029 616,314 1,037 29,343 17,548
7 Wholesale and retail 124,478,102 1,085,524 2,550,945 4,766,868 34,444 2,323,495 813,216
trading
8 Hotel and food & 14,851,352 195,222 1,585,760 1,761,464 1,053 873,395 11,901
beverage
9 Transportation, 34,088,307 134,929 219,540 760,087 13,926 256,455 12,706
warehousing and
communications
10 Financial intermediary 93,047,491 29,124 3,305 864,044 501 8,324 1,993
11 Real estate, rental and 28,524,695 32,154 153,169 1,800,983 3,638 104,092 23,180
business services
12 Public administration, 370,834,761 - - 25,408 1,253 4,648 4,650
defense and compulsory
social security
13 Education services 1,496,709 473 445 42,879 1,009 3,237 3,557
14 Human health and social 4,135,312 92 1,724 117,346 500 2,102 2,191
work activities
15 Public, socio-culture, 6,826,911 10,229 42,441 268,268 1,794 35,562 15,649
entertainment and other
personal services
16 Activities of households as 940,617 - - 154,930 33,663 62,091 157,544
employee
17 International and other 92 - - - - - -
extra international
institutions
18 Undefined activities 744,213 549 259 41,865 1,624 7,209 9,671
19 Non business field 110,292,068 1,050,433 1,647,530 1,890,195 111,508 1,012,301 775,370
20 Others 44,672,795 184,868 326,372 684,101 61,570 282,063 589,744
Total 1,034,789,107 4,771,613 8,222,730 21,305,414 840,386 6,282,057 2,939,827

16.a. Disclosure on Detail Movements of Allowance for Impairment Losses - Bank Only *)
(in million Rupiah)
No. Description
Stage 1 Stage 2 Stage 3
(1) (2) (3) (4) (5)
1 Beginning balance - allowance for impairment losses **) 17,136,139 986,376 5,198,585
2 Additional/reversal allowance for impairment losses during 7,081,244 (127,823) 4,037,605
the year (Net)
3 Allowance for impairment losses used for written off receiv- - - (3,186,527)
ables during the year
4 Other additional (reversal) of allowance during the year (39,462) (45,494) 73,275
Ending Balance - Allowance for Impairment Losses 24,177,921 813,059 6,122,938
*) Disclosure on detail movements of allowance for impairment losses was including movements of allowance for impairment losses on commitment and contingency
**) Impact on initial implementation of SFAS 71 was include
16.b. Disclosure on Detail Movements of Allowance for Impairment Losses - Consolidated *)

(in million Rupiah)
Periode 31 Desember 2020
No. Description
Stage 1 Stage 2 Stage 3
(1) (2) (3) (4) (5)
1 Beginning balance - allowance for impairment losses **) 17.491.098 1.043.975 5.328.700
2 Additional/reversal allowance for impairment losses during 7.367.075 (133.862) 4.332.939
the year (Net)
3 Allowance for impairment losses used for written off receiv- - - (3.452.857)
ables during the year
4 Other additional (reversal) of allowance during the year (39.251) (45.494) 73.275
Ending Balance - Allowance for Impairment Losses 24.818.922 864.619 6.282.057
*) Disclosure on detail movements of allowance for impairment losses was including movements of allowance for impairment losses on commitment and contingency
**) Impact on initial implementation of SFAS 71 was include

17.a. Disclosure of Net Receivables by Portfolio and Rating Category - Bank Only
Rating
Long-Term Rating
Company
Standard and
AAA AA+ to AA- A+ to A- BBB+ to BBB-
Poor's
Fitch Rating AAA AA+ to AA- A+ to A- BBB+ to BBB-

Moody's Aaa Aa1 to Aa3 A1 to A3 Baa1 to Baa3
PT. Fitch Ratings AA+(idn) to AA- A+(idn) to BBB+(idn) to

AAA (idn)
Indonesia (idn) A-(idn) BBB-(idn)
PT ICRA [Idr]AA+ to [Idr] [Idr]A+ to [Idr] [Idr]BBB+ to [Idr]
[Idr]AAA
Indonesia AA- A- BBB-
PT Pemeringkat id BBB+ to
idAAA idAA+ to idAA- idA+ to idA-
Efek Indonesia idBBB-
(1) (2) (3) (4) (5) (6) (7)
1 Receivables on sovereigns 1,186,359 - - 38,460,366
2 Receivables on public sector entities 21,267,649 6,190,821 1,256,321 102,775
3 Receivables on multilateral development - - - -
4 Receivables on banks 20,284,372 16,969,547 13,169,638 1,547,945
5 Loans secured by residential property
6 Loans secured by commercial real estate
7 Employee/retired loans
8 Receivables on micro, small business &
retail portfolio
9 Receivables on corporate 27,171,624 16,736,906 16,152,444 1,008,641
10 Past due receivables
11 Other assets -
Total 69,910,004 39,897,274 30,578,403 41,119,727

(in million Rupiah)

Period of Desember 31, 2020
Net Receivables
Short-Term Rating
BBB+ BB+ to
B+ to B- Lower than B- A-1 A-2 A-3 Lower than A-3
BB-
BBB+ BB+ to
B+ to B- Lower than B- F1+ to F1 F2 F3 Lower than F3
BB-
Lower than Lower than
Ba1 to Ba3 B1 to B3 P-1 P-2 P-3 Unrated Total
B3 P-3
BB+(idn) to B+(idn) to Lower than F1+(idn) to Lower than
F2(idn) F3(idn)
BB-(idn) B-(idn) B-(idn) F1(idn) F3(idn)
[Idr]BB+ to [Idr]B+ to Lower than [Idr]A1+ to [Idr]A2+ to [Idr]A3+ to Lower than
[Idr]BB- [Idr]B- [Idr]B- [Idr]A1 [Idr]A2 [Idr] A3 [Idr]A3
idBB+ to Lower than Lower than
idB+ to idB- idA1 idA2 idA3 to id A4
idBB- idB- idA4
(8) (9) (10) (11) (12) (13) (14) (15) (16)
- - - - - - - 326,407,706 366,054,431
- - - - - - - 3,128,341 31,945,907
- - - - - - - - -
- - - - - - - 18,163,638 70,135,140
49,975,580 49,975,580
21,582,356 21,582,356
- -
55,043,021 55,043,021
121,980 - 221,231 - - - - 419,267,826 480,680,652

3,845,718 3,845,718
55,970,942 55,970,942
121,980 - 221,231 - - - - 953,385,128 1,135,233,747

17.b. Disclosure of Net Receivables by Portfolio and Rating Category - Consolidated
Rating
Long-Term Rating
Company
Standard and
AAA AA+ to AA- A+ to A- BBB+ to BBB-
Poor's
Fitch Rating AAA AA+ to AA- A+ to A- BBB+ to BBB-

Moody's Aaa Aa1 to Aa3 A1 to A3 Baa1 to Baa3
PT. Fitch Ratings AA+(idn) to AA- A+(idn) to. BBB+(idn) to

AAA (idn)
Indonesia (idn) A-(idn) BBB-(idn)
PT ICRA [Idr]AA+ to [Idr] [Idr]A+ to [Idr] [Idr]BBB+ to [Idr]
[Idr]AAA
Indonesia AA- A- BBB-
PT Pemeringkat id BBB+ to
idAAA idAA+ to idAA- idA+ to idA-
Efek Indonesia idBBB-
(1) (2) (3) (4) (5) (6) (7)
1 Receivables on sovereigns 1,186,359 - - 38,780,873
2 Receivables on public sector entities 21,443,524 6,190,821 1,387,632 124,031
3 Receivables on multilateral development - - - -

4 Receivables on banks 20,602,108 17,022,834 13,245,112 1,577,188
5 Loans secured by residential property - - 151,296 -
6 Loans secured by commercial real estate
7 Employee/retired loans
8 Receivables on micro, small business &

retail portfolio
9 Receivables on corporate 27,299,431 16,889,897 16,187,074 1,109,433
10 Past due receivables
11 Other assets -
Total 70,531,422 40,103,552 30,971,114 41,591,525

(in million Rupiah)

Net Receivables
Short-Term Rating
BBB+ BB+ to
B+ to B- Lower than B- A-1 A-2 A-3 Lower than A-3
BB-
BBB+ BB+ to
B+ to B- Lower than B- F1+ to F1 F2 F3 Lower than F3
BB-
Lower than
Ba1 to Ba3 B1 to B3 Lower than B3 P-1 P-2 P-3 Unrated Total
P-3
BB+(idn) to B+(idn) to Lower than F1+(idn) to Lower than
F2(idn) F3(idn)
BB-(idn) B-(idn) B-(idn) F1(idn) F3(idn)
[Idr]BB+ to [Idr]B+ to Lower than [Idr]A1+ to [Idr]A2+ to [Idr]A3+ to Lower than
[Idr]BB- [Idr]B- [Idr]B- [Idr]A1 [Idr]A2 [Idr] A3 [Idr]A3
idBB+ to Lower than Lower than
idB+ to idB- idA1 idA2 idA3 to id A4
idBB- idB- idA4
(8) (9) (10) (11) (12) (13) (14) 120(15) (16)
- - - - - - - 332,024,533 371,991,765
- - - - - - - 3,128,342 32,274,350
- - - - - - - - -
- - - - - - - 16,951,519 69,398,761
- - 50,023,543 50,174,839
22,110,977 22,110,977
323,296 323,296
63,209,666 63,209,666
121,980 - 221,231 - - - - 424,741,676 486,570,722
3,942,580 3,942,580
57,141,027 57,141,027
121,980 - 221,231 - - - - 973,597,159 1,157,137,983

18.a. Disclosure of Net Receivables by Risk Weight after Credit Risk Mitigation - Bank Only
0% 20% 25%
(1) (2) (3) (4) (5)
A Balance Sheet Exposures
1 Receivables on sovereigns 224,178,944 - -
2 Receivables on public sector entities - 25,029,936
3 Receivables on multilateral development banks and international institutions - -
4 Receivables on banks 480,330 43,518,846
5 Loans secured by residential property - 11,425,543 21,437,254
6 Loans secured by commercial real estate 813,915 447
7 Employee/retired loans - -
8 Receivables on micro, small business & retail portfolio 489,152 154,433
9 Receivables on corporate 11,636,724 38,262,060
10 Past due receivable 217 3,058
11 Other assets 24,314,463 -
Total Exposures - Balance Sheet 261,913,745 118,394,323 21,437,254
B Off Balance Sheet Commitment/Contingency Receivables Exposures
1 Receivables on sovereigns 400,000 -
2 Receivables on public sector entities - 2,428,534
4 Receivables on banks 5,335 519,546

5 Loans secured by residential property - 135,427 4,815
6 Loans secured by commercial real estate 78,768 -
7 Employee/retired loans - -
8 Receivables on micro, small business & retail portfolio 195,765 -
9 Receivables on corporate 1,999,295 5,620,908
10 Past due receivable - -
Total Exposures - Off Balance Sheet 2,679,163 8,704,414 4,815

C Counterparty Credit Risk Exposures
1 Receivables on sovereigns 22,507,703 -
2 Receivables on public sector entities - -
4 Receivables on banks - 584,316
5 Receivables on micro, small business & retail portfolio - -

6 Receivables on corporate - -
Total Exposures - Counterparty Credit Risk 22,507,703 584,316 -
D Derivative Credit Risk Exposures
1 Receivables on sovereigns 90 -
4 Receivables on banks - 440,568
6 Receivables on corporate - -
7 Credit Valuation Adjustment (CVA risk weighted assets)
Total Exposures - Derivative Credit Risk 90 440,568 -

(in million rupiah)

Net Receivables after Calculation of Credit Risk Mitigation Impact

RWA Capital Charge
35% 50% 75% 100% 150% Others
(6) (7) (8) (9) (10) (11) (12) (13)
- - - - - - -
- 4,484,570 - - - 7,248,272 724,102
- - - - - - -
- 17,673,016 - - - 17,540,277 1,752,274
16,971,991 - - - - 13,584,619 1,357,103
- - - 19,277,306 - 19,277,396 1,925,812
- - - - - - -
- 280 53,633,757 - - 40,256,344 4,021,609
- 15,336,603 - 350,996,788 128,755 366,510,634 36,614,412
- - - 675,879 3,154,316 5,407,965 540,256
- - - 30,183,787 1,472,692 32,392,826 3,236,043
16,971,991 37,494,469 53,633,757 401,133,760 4,755,764 - 502,218,333 50,171,611
- - - - - - -
- 2,866 - - - 487,140 48,665
- - - - - -
-
- 693,041 - - - 450,430 44,998
550 - - - - 28,482 2,845
- - - 1,411,920 - 1,411,920 141,051
- - - - - - -
- 0 569,633 - - 427,225 42,680
- 2,401,799 - 53,950,283 92,476 56,414,078 5,635,766
- - - - 12,248 1,835
18,371
550 3,097,707 569,633 55,362,203 104,724 - 59,237,646 5,917,840
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - 116,863 11,675
- - - - - - -
- - - - - - -
- - - - - - 116,863 11,675
- - - - - - -
- - - - - - -
- - - - - - -
- 1,761,807 - - - 969,017 96,805
- - - - -
- - - 254,962 - 254,962 25,471
75,062 7,499
- 1,761,807 - 254,962 - - 1,299,041 129,775

18.b. Disclosure of Net Receivables by Risk Weight after Credit Risk Mitigation - Consolidated

0% 20% 25%
(1) (2) (3) (4) (5)
2 Receivables on public sector entities - 25,205,811 -
3 Receivables on multilateral development banks and international institutions - - -
4 Receivables on banks 480,330 44,255,422 -
5 Loans secured by residential property - 11,453,810 21,597,885
6 Loans secured by commercial real estate 813,915 447 -
7 Employee/retired loans - - -
8 Receivables on micro, small business & retail portfolio 489,152 154,433 -
9 Receivables on corporate 11,636,724 38,643,431 -
10 Past due receivable 217 3,058 -
11 Other assets 24,322,269 - -
Total Exposures - Balance Sheet 267,684,953 119,716,412 21,597,885
B Off Balance Sheet Commitment/Contingency Receivables Exposures
1 Receivables on sovereigns 400,000 - -
2 Receivables on public sector entities - 2,428,534 -
4 Receivables on banks 5,335 519,546 -
5 Loans secured by residential property - 135,427 4,815
6 Loans secured by commercial real estate 78,768 - -
8 Receivables on micro, small business & retail portfolio 195,765 - -
9 Receivables on corporate 1,999,295 5,620,908 -
10 Past due receivable - - -
Total Exposures - Off Balance Sheet 2,679,163 8,704,414 4,815
2 Receivables on public sector entities - - -
4 Receivables on banks - 584,316 -
5 Receivables on micro, small business & retail portfolio - - -
6 Receivables on corporate - - -
Total Exposures - Counterparty Credit Risk 22,681,635 584,316 -
D Derivative Credit Risk Exposures
1 Receivables on sovereigns 90 - -
4 Receivables on banks - 440,568 -
7 Credit Valuation Adjustment (CVA risk weighted assets)
Total Exposures - Derivative Credit Risk 90 440,568 -

(in million rupiah)

Net Receivables after Calculation of Credit Risk Mitigation Impact Capital
RWA
35% 50% 75% 100% 150% Others Charge
(6) (7) (8) (9) (10) (11) (12) (13)
- - - - - - -
- 4,637,138 - - - 7,359,731 735,237
- - - - - - -
- 16,200,058 - - - 16,951,114 1,693,416
16,982,353 - - - - 13,634,056 1,362,042
- - - 19,805,918 - 19,806,008 1,978,620
- 323,296 - - - 161,648 16,149
- 280 61,800,353 - - 46,381,291 4,633,491
- 15,371,232 - 356,400,368 128,755 372,007,803 37,163,580
- - - 675,879 3,251,179 5,553,259 554,771
- - - 31,103,901 1,714,858 33,676,188 3,364,251
16,982,353 36,532,004 61,800,353 407,986,066 5,094,792 - 515,531,098 51,501,557
- - - - - - -
- 2,866 - - - 487,140 48,665
- - - - - - -
- 693,041 - - - 450,430 44,998
550 - - - - 28,482 2,845
- - - 1,411,929 - 1,411,929 141,052
- - - - - - -
- 0 569,683 - - 427,263 42,684
- 2,401,799 - 53,892,356 92,476 56,356,151 5,629,980
- - - - 12,248 18,371 1,835
550 3,097,707 569,683 55,304,285 104,724 - 59,179,767 5,912,059
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - 116,863 11,675
- - - - - - -
- - - 128,415 - 128,415 12,829
- - - 128,415 - - 245,278 24,504
- - - - - - -
- - - - - - -
- - - - - - -
- 1,761,807 - - - 969,017 96,805
- - - - - - -
- - - 254,962 - 254,962 25,471
75,062 7,499
- 1,761,807 - 254,962 - - 1,299,041 129,775

19.a. Disclosure of Net Receivables and Credit Risk Mitigation Techniques - Bank Only
(in million rupiah)
Portion Secured By
No. Portfolio Category Net Unsecured
Receivables Credit Portion
Collateral Guarantee Others
Insurance
(8) = (3)-
(1) (2) (3) (4) (5) (6) (7)
[(4)+(5)+(6)+(7)]
1 Receivables on sovereigns 224,178,944 - - - 224,178,944
2 Receivables on public sector entities 29,514,507 - - - 29,514,507
3 Receivables on multilateral - - - - -
development banks and international
institutions
4 Receivables on banks 61,672,192 480,330 - - 61,191,861
5 Loans secured by residential property 49,834,787 - - - 49,834,787
6 Loans secured by commercial real 20,091,669 814,362 - - 19,277,306
estate
8 Receivables on micro, small business & 54,277,622 643,865 - - 53,633,757
retail portfolio
9 Receivables on corporate 416,360,930 13,217,580 - - 403,143,350
10 Past due receivables 3,833,470 3,275 - - 3,830,195
11 Other assets 55,970,942 - - - 55,970,942
Total Exposures - Balance Sheet 915,735,062 15,159,413 - - - 900,575,650
B Off Balance Sheet Commitment/ Contingency Receivables Exposures
1 Receivables on sovereigns 400,000 - - - 400,000
institutions
5 Loans secured by residential property 140,793 - - - 140,793
6 Loans secured by commercial real 1,490,688 78,768 - - 1,411,920
estate
8 Receivables on micro, small business & 765,398 195,765 - - 569,633
retail portfolio
10 Past due receivables 12,248 - - - 12,248
Total Exposures - Off Balance Sheet 70,523,209 2,299,363 - - - 68,223,846
1 Receivables on sovereigns 141,475,398 118,967,695 - - 22,507,703
2 Receivables on public sector entities - - - - -
institutions
4 Receivables on banks 5,042,652 4,458,336 - - 584,316
5 Receivables on micro, small business & - - - - -
retail portfolio
6 Receivables on corporate - - - - -
Total Exposures - Counterparty Credit Risk 146,518,049 123,426,031 - - - 23,092,018
D Counterparty Credit Risk Exposures
1 Receivables on sovereigns 90 - - - 90
institutions
4 Receivables on banks 2,202,375 - - - 2,202,375
retail portfolio
6 Receivables on corporate 254,962 - - - 254,962
Total Exposures - Derivative Credit Risk 2,457,426 - - - - 2,457,426
Total (A+B+C+D) 1,135,233,747 140,884,807 - - - 994,348,940

19.b. Disclosure of Net Receivables and Credit Risk Mitigation Techniques - Consolidated
(in million rupiah)
Portion Secured By
No. Portfolio Category Net Unsecured
Receivables Credit Portion
Collateral Guarantee Others
Insurance
(8) = (3)-
(1) (2) (3) (4) (5) (6) (7)
[(4)+(5)+(6)+(7)]
1 Receivables on sovereigns 229,942,345 - - - 229,942,345
institutions
5 Loans secured by residential property 50,034,047 - - - 50,034,047
6 Loans secured by commercial real estate 20,620,281 814,362 - - 19,805,918
7 Employee/retired loans 323,296 - - - 323,296
8 Receivables on micro, small business & 62,444,218 643,865 - - 61,800,353
retail portfolio
10 Past due receivables 3,930,333 3,275 - - 3,927,058
11 Other assets 57,141,027 - - - 57,141,027
Total Exposures - Balance Sheet 937,394,818 15,159,413 - - - 922,235,405
B Off Balance Sheet Commitment/ Contingency Receivables Exposures
1 Receivables on sovereigns 400,000 - - - 400,000
institutions
5 Loans secured by residential property 140,792 - - - 140,792
6 Loans secured by commercial real estate 1,490,697 78,768 - - 1,411,929
8 Receivables on micro, small business & 765,448 195,765 - - 569,683
retail portfolio
10 Past due receivables 12,248 - - - 12,248
Total Exposures - Off Balance Sheets 70,465,342 2,299,363 - - - 68,165,979
1 Receivables on sovereigns 141,649,330 118,967,695 - - 22,681,635
institutions
4 Receivables on banks 5,042,652 4,458,336 - - 584,316
retail portfolio
Total Exposures - Counterparty Credit Risk 146,820,397 123,426,031 - - - 23,394,366
D Eksposur Derivative Credit Risk
1 Receivables on sovereigns 90 - - - 90
institutions
4 Receivables on banks 2,202,375 - - - 2,202,375
retail portfolio
Total Exposures - Derivative Credit Risk 2,457,426 - - - - 2,457,426
Total (A+B+C+D) 1,157,137,983 140,884,807 - - - 1,016,253,176

20.a. Credit Risk - Disclosure of RWA Calculation for Credit Risk Using the Standard Approach - Bank individually
1. Balance Sheet Assets Exposures
(in million rupiah)
Net Receivables RWA before CRM RWA after CRM
(1) (2) (3) (4) (5)
2 Receivables on public sector entities 29,514,507 7,248,272 7,248,272
3 Receivables on multilateral development banks and - - -
international institutions
4 Receivables on banks 17,643,145 17,540,277
61,672,192
5 Loans secured by residential property 49,834,787 13,584,619 13,584,619
6 Loans secured by commercial real estate 20,091,669 20,091,669 19,277,396
8 Receivables on micro, small business & retail portfolio 54,277,622 40,708,217 40,256,344
9 Receivables on corporate 416,360,930 378,935,009 366,510,634
10 Past due receivables 3,833,470 5,412,266 5,407,965
11 Other assets 55,970,942 32,392,826
TOTAL 915,735,062 483,623,196 502,218,333
2. Disclosure of Off Balance Sheets Commitment/Contingency Receivables Exposures

(in million rupiah)
(1) (2) (3) (4) (5)
2 Receivables on public sector entities 2,431,400 487,140 487,140
4 Receivables on banks 1,217,922 453,097 450,430
5 Loans secured by residential property 140,793 28,482 28,482
8 Receivables on micro, small business & retail portfolio 765,398 574,049 427,225
10 Past due receivables 12,248 18,371 18,371
TOTAL 70,523,209 61,450,078 59,237,646
3. Counterparty Credit Risk Exposures

(in million rupiah)
(1) (2) (3) (4) (5)
4 Receivables on banks 5,042,652 1,008,530 116,863
TOTAL 146,518,049 1,008,530 116,863

4. Settlement Risk Eksposures

(in million rupiah)
No. Type of transaction
Eksposure Value Capital deduction factor RWA after CRM
(1) (2) (3) (4) (5)
1 Delivery versus payment - -
a. Capital charge 8% (5-15 days) - -
b. Capital charge 50% (16-30 days) - -
c. Capital charge 75% (31-45 days) - -
d. Capital charge 100% (more than 45 days) - -
2 Non-delivery versus payment - -
TOTAL - - -
5. Securitization Risk Exposures

(in million rupiah)
Eksposure Value Capital deduction factor
(1) (2) (3) (4)
1 RWA for securitization exposures calculated by External 8,070
Rating Base Approach (ERBA) method
2 RWA for securitization exposures calculated by Standardized -
Approach (SA) method
3 Securitization exposures as deduction factor of core capital -
TOTAL - 8,070
6. Derivative Credit Risk Exposures

(in million rupiah)
No. Derivative Credit Risk Exposures
Eksposure Value RWA
(1) (2) (3) (5)
3 Receivables on multilateral development banks and - -
4 Receivables on banks 2,202,375 969,017
6 Receivables on corporate 254,962 254,962
7 Credit Valuation Adjustment (CVA risk weighted assets) 75,062
TOTAL 2,457,426 1,299,041
7. Total Credit Risk Measurement

(in million rupiah)
TOTAL RISK WEIGHTED ASSETS CREDIT RISK (A) 562,879,953
TOTAL RISK WEIGHTED ASSETS CREDIT RISK (B) -
TOTAL ATMR RISIKO KREDIT (A-B) (C) 562,879,953
TOTAL FAKTOR PENGURANG MODAL (D) -

20.b. Credit Risk - Disclosure of RWA Calculation for Credit Risk Using the Standard Approach - consolidated
1. Balance Sheet Assets Exposures
(in million rupiah)
(1) (2) (3) (4) (5)
2 Receivables on public sector entities 29,842,950 7,359,731 7,359,731
4 Receivables on banks 60,935,811 17,053,982 16,951,114
5 Loans secured by residential property 50,034,047 13,634,057 13,634,057
7 Employee/retired loans 323,296 161,648 161,648
8 Receivables on micro, small business & retail portfolio 62,444,218 46,833,164 46,381,291
10 Past due receivables 3,930,333 5,557,560 5,553,259
11 Other assets 57,141,027 33,676,188
TOTAL 937,394,818 495,652,600 515,531,099
2. Disclosure of Off Balance Sheets Commitment/Contingency Receivables Exposures

(in million rupiah)
(1) (2) (3) (4) (5)
2 Receivables on public sector entities 2,431,400 487,140 487,140
4 Receivables on banks 1,217,922 453,097 450,430
5 Loans secured by residential property 140,793 28,482 28,482
8 Receivables on micro, small business & retail portfolio 765,448 574,086 427,262
10 Past due receivables 12,248 18,371 18,371
TOTAL 70,465,342 61,392,198 59,179,766
3. Counterparty Credit Risk Exposures

(in million rupiah)
(1) (2) (3) (4) (5)
4 Receivables on banks 5,042,652 1,008,530 116,863
6 Receivables on corporate 128,415 128,415 128,415
TOTAL 146,820,397 1,136,945 245,278

4. Settlement Risk Eksposures

(in million rupiah)
Eksposure Value Capital deduction factor RWA after CRM
(1) (2) (3) (4) (5)
1 Delivery versus payment - -
a. Capital charge 8% (5-15 days) - -
b. Capital charge 50% (16-30 days) - -
c. Capital charge 75% (31-45 days) - -
d. Capital charge 100% (more than 45 days) - -
2 Non-delivery versus payment - -
TOTAL - - -
5. Securitization Risk Exposures

(in million rupiah)
Capital deduction factor RWA
(1) (2) (3) (4)
1 RWA for securitization exposures calculated by External 8,070
Rating Base Approach (ERBA) method
2 RWA for securitization exposures calculated by Standardized -
Approach (SA) method
3 Securitization exposures as deduction factor of core capital -
TOTAL - 8,070
6. Derivative Credit Risk Exposures

(in million rupiah)
Net Receivables RWA
(1) (2) (3) (5)
3 Receivables on multilateral development banks and - -
4 Receivables on banks 2,202,375 969,017
6 Receivables on corporate 254,962 254,962
7 Credit Valuation Adjustment (CVA risk weighted assets) 75,062
TOTAL 2,457,426 1,299,041
7. Total Pengukuran Risiko Kredit (1+2+3+4+5+6)

(in million rupiah)
TOTAL RISK WEIGHTED ASSETS CREDIT RISK (A) 576,263,253
RISK WEIGHTED ASSETS CREDIT RISK DEDUCTION FACTOR (B)
TOTAL RISK WEIGHTED ASSETS CREDIT RISK (C) 576,263,253
TOTAL CAPITAL DEDUCTION FACTOR (D) -

22. Credit Risk - Counterpary Credit Risk (CCR1) Exposure Analysis - consolidated
(in million rupiah)
a b c d e f
Alpha used
Replacement Potential Future
EEPE to calculate Net Receivables RWA
Cost Exposure
regulatory EAD
1 SA-CCR (for 1,080,043 675,261 1.4 2,457,426 1,299,041
derivative)
2 Internal model N/A N/A
method (for
derivative and SFTs)
3 Simple approach for N/A N/A
credit risk mitigation
(for SFTs)
4 Comprehensive N/A N/A
approach for credit
risk mitigation (for
SFTs)
5 VaR for SFTs N/A N/A
6 Total 1,299,041
24. Credit Risk - CCR Exposure based on Portfolio Category and Risk Weighting (CCR3) - consolidated
Weighted Risk a b c d e
Portfolio Category 0% 20% 35% 40% 45%
Receivables on sovereigns 22,681,635 - - - -
Receivables on public sector entities - - - - -
Receivables on multilateral development - - - - -
Receivables on banks - 584,316 - - -
Receivables on micro, small business & - - - - -
retail portfolio
Receivables on corporate - - - - -
Total 22,681,635 584,316 - - -
25. Credit Risk - Net Credit Derivative Claims (CCR6)
BCA has no exposure to net credit derivative receivables

23. Credit risk - Capital Charge for Credit Valuation Adjustments (CCR2)
(in billion rupiah)
a b
Net Receivables RAW

Total portfolio based on Advanced CVA capital charge 0 0
1 (i) VaR component (include 3× multiplier) 0
2 (ii) Stressed VaR component (include 3× multiplier) 0
3 All Portfolio based on Standardised CVA Capital Charge 2,457 1,224
4 Total based on CVA Capital Charge 75
1,299
(in million rupiah)

f g h i j k
50% 75% 100% 150% Others Total Net receivables

- - - - - 22,681,635
- - - - - -
- - - - - -
- - - - - 584,316
- - - - - -
- - 128,415 - - 128,415
- - 128,415 - - 23,394,366

27. Credit Risk - Securitization Exposure in the Banking Book (SEC1)

(in billion rupiah)
Bank as investor
Traditional Synthetis Sub-total

1 Retail (total) – among others
2 Mortgage loan
3 Credit card
4 Others retail exposure
5 Re-securitization
6 Non-retail (total) – among others
7 Corporate Loan 50 50
8 Commercial Loan
9 Rent and Account Receivable
11 Re-securitization
28. Credit Risk - Securitization Exposure Components in the Trading Book (SEC2)
(in billion rupiah)
Bank as investor
Traditional Synthetis Sub-total

1 Retail (total) – among others
2 Mortgage loan
3 Credit card
5 Re-securitization
6 Non-retail (total) – among others
7 Corporate Loan 89 89
8 Commercial Loan
9 Rent and Account Receivable
11 Re-securitization
29. Credit Risk - Securitization Exposure in the Banking Book and related to its Capital Requirements - Bank Acting as Originator or
Sponsor (SEC3)
BCA does not act as the originator or sponsor of Securitization Exposure

30.a Quantitative Disclosure of Operational Risk - Bank Only

(in million rupiah)
No. Indicator Approach As of December 31, 2020
Average Gross Income

Capital Charge RWA
in the past 3 years
(1) (2) (3) (4) (5)
1 Basic Indicator Approach 58.509.646 8.776.447 109.705.586
Total 58.509.646 8.776.447 109.705.586
30.b. Quantitative Disclosure of Operational Risk - Consolidated

(in million rupiah)
No. Indicator Approach As of December 31, 2020
Average Gross Income

Capital Charge RWA
in the past 3 years
(1) (2) (3) (4) (5)
1 Basic Indicator Approach 62.223.619 9.333.543 116.669.286
Total 62.223.619 9.333.543 116.669.286

34.a.1. Disclosure of Interest Rate Risk in Banking Book (IRRBB) Exposure - Bank as Individual
No. Qualitative Disclosure

1. Interest rate risk in the banking book (IRRBB) refers to the current or prospective risk to the bank’s capital and earnings arising from
interest rates movements in the market as opposed to the banking book positions. The IRRBB calculation uses two perspectives, namely
the economic value perspective and earnings-based perspective. The intention is to identify risks more accurately and to carry out
appropriate corrective actions.
2. Presently, Bank does not have sufficient long-term financial resources to fund fixed-rate loans and banking book securities. Regarding
these conditions, funding sources of fixed-rate loans and banking book securities is calculated from the Core Deposit.
To mitigate risks, Bank has set nominal limits on fixed-rate loans and banking book securities, limits on IRRBB and pricing strategies.
3. Measurements of IRRBB individual are carried out on a monthly basis by using two (2) methods as follows:
a. measurement based on changes in economic value of equity, which measures the impact of changes in interest rates on the economic
value of the Bank's equity (economic value perspective), and
b. measurement based on changes in net interest income, which measures the impact of interest rate changes on earnings of the Bank
(earnings-based perspective).
4. Interest rate shock scenarios used by Bank in measuring IRRBB is in accordance with the standard interest rate shock scenarios, which is
stated in the Financial Services Authority Circular Letter No.12 /SEOJK.03/2018 concerning the Implementation of Risk Management and
Risk Measurement Standard Approach for Interest Rate Risk in the Banking Book for Commercial Banks.
Economic Value of Equity (EVE) Methods use six (6) interest rate shock scenarios, as follows:
1) parallel shock up,
2) parallel shock down,
3) steepener shock (short rates down and long rates up),
4) flattener shock (short rates up and long rates down),
5) short rates shock up,
6) short rates shock down.
Net Interest Income (NII) Methods use two (2) interest rate shock scenarios, as follows:
2) parallel shock down.
5. EVE method calculates the cash flows of the principal amount and interest payments on the balance sheet positions that are sensitive to
interest rates, which then discounted at the relevant interest rates.
The Bank does not calculate a commercial margin and spread components in the cash flows. EVE calculation uses notional cash flows
multiplied by the reference rate (base rate) on the transaction date and then discounted by the risk-free rate at the reporting date.
The IRRBB calculation uses a Core deposit, which is part of a stable Non Maturity Deposit with a very small change in interest rates
despite significant changes in interest rates in the market.
Bank identifies core deposit and non-core deposits from stable funds (retail transactional, retail non-transactional and wholesale).
Placement of core deposit cash flows carried out using uniform slotting on time-bucket over 1 (one) year with the length of period
for each category refers to FSA Circular Letter No. 12 / SEOJK.03 / 2018 concerning the Implementation of Risk Management and Risk
Measurement Standard Approach for Interest Rate Risk in the Banking Book (Interest Rate Risk in the Banking Book) for Commercial
Banks.
The methodology to estimate prepayment rate for loans and early withdrawal rate for time deposits uses historical data within a year.
Bank performs add-on calculations for automatic interest rate options on a floating rate mortgage loan with embedded caps by using
Black-Scholes model.
Bank measures IRRBB for significant currencies, IDR and USD. In total IRRBB, the maximum negative (absolute) value of the two
currencies is aggregated.
6. As of December 31, 2020, IRRBB (EVE method) for BCA as individual decreased by 2.84% compared to June 30 2020, from 9.92% to
7.08%. And for NII Method decreased by 4.58%, from 6.67% to 2.09%. This was caused by the increase in Core Deposits over 1 year
(23.27%), which was greater than the increase in Repriced Assets over 1 year (0.22%), also due to an increase in Tier 1 Capital by 10.10%
and increasing in reprice assets over 1 year of 0.22%, which is smaller than the increase in core deposits over 1 year of 23.27%.
No. Qualitative Analysis
1. Average repricing maturity applied for NMD is 2.9 years.
2. The longest repricing maturity applied for NMD is 5 Years.

34.a.2. Disclosure of Interest Rate Risk in Banking Book Exposure (IRRBB) - Bank Individual
(Currency: USD)
No. (in million Rupiah)
EVE NII
Period T T-1 T T-1

1 Parallel up (11,798,567) (15,045,054) (148,490) (2,410,747)
2 Parallel down 14,219,215 17,443,478 36,080 2,292,299
3 Steepener (3,191,840) (3,060,931)
4 Flattener 807,548 (164,169)
5 Short rate up (5,127,834) (7,349,256)
6 Short rate down 4,513,692 6,852,415
7 Negative Maximum Value (absolute) 11,798,567 15,045,054 148,490 2,410,747
8 Tier 1 Capital (to EVE) or Projected Income 167,501,695 152,140,776 53,741,866 52,075,804
(to NII)
9 Maximum Value dividend by Tier 1 Capital 7.04% 9.89% 0.28% 4.63%
(to EVE) or Projected Income (to NII)
34.a.3. Disclosure of Interest Rate Risk in Banking Book Exposure (IRRBB) - Consolidated
(Currency: USD)
EVE NII
Period T T-1 T T-1

1 Parallel up 642,842 421,947 972,842 1,061,221
2 Parallel down (47,651) (22,739) (972,919) (1,061,271)
3 Steepener (55,971) (51,227)
4 Flattener 196,434 94,713
5 Short rate up 439,957 256,736
6 Short rate down (49,509) (22,739)
7 Negative Maximum Value (absolute) 55,971 51,227 972,919 1,061,271
(to NII)

34.b.1. Disclosure of Interest Rate Risk in Banking Book (IRRBB) Exposure - Bank Consolidated
No. Qualitative Disclosure

1. Interest rate risk in the banking book (IRRBB) refers to the current or prospective risk to the bank’s capital and earnings arising from
interest rates movements in the market as opposed to the banking book positions. The IRRBB calculation uses two perspectives, namely
the economic value perspective and earnings-based perspective. The intention is to identify risks more accurately and to carry out
appropriate corrective actions.
2. Presently, Bank does not have sufficient long-term financial resources to fund fixed-rate loans and banking book securities. Regarding
these conditions, funding sources of fixed-rate loans and banking book securities is calculated from the Core Deposit.
To mitigate risks, Bank has set nominal limits on fixed-rate loans and banking book securities, limits on IRRBB and pricing strategies.
3. Measurements of IRRBB consolidated are carried out on a quarterly basis by using two (2) methods as follows:
a. measurement based on changes in economic value of equity, which measures the impact of changes in interest rates on the economic
value of the Bank's equity (economic value perspective), and
b. measurement based on changes in net interest income, which measures the impact of interest rate changes on earnings of the Bank
(earnings-based perspective).
4. Interest rate shock scenarios used by Bank in measuring IRRBB is in accordance with the standard interest rate shock scenarios, which is
stated in the Financial Services Authority Circular Letter No.12 /SEOJK.03/2018 concerning the Implementation of Risk Management and
Risk Measurement Standard Approach for Interest Rate Risk in the Banking Book for Commercial Banks.
Economic Value of Equity (EVE) Methods use six (6) interest rate shock scenarios, as follows:
2) parallel shock down,
3) steepener shock (short rates down and long rates up),
4) flattener shock (short rates up and long rates down),
5) short rates shock up,
6) short rates shock down.
Net Interest Income (NII) Methods use two (2) interest rate shock scenarios, as follows:
2) parallel shock down.
5. EVE method calculates the cash flows of the principal amount and interest payments on the balance sheet positions that are sensitive to
interest rates, which then discounted at the relevant interest rates.
The Bank does not calculate a commercial margin and spread components in the cash flows. EVE calculation uses notional cash flows
multiplied by the reference rate (base rate) on the transaction date and then discounted by the risk-free rate at the reporting date.
The IRRBB calculation uses a Core deposit, which is part of a stable Non Maturity Deposit with a very small change in interest rates
despite significant changes in interest rates in the market.
Bank identifies core deposit and non-core deposits from stable funds (retail transactional, retail non-transactional and wholesale).
Placement of core deposit cash flows carried out using uniform slotting on time-bucket over 1 (one) year with the length of period
for each category refers to FSA Circular Letter No. 12 / SEOJK.03 / 2018 concerning the Implementation of Risk Management and Risk
Measurement Standard Approach for Interest Rate Risk in the Banking Book (Interest Rate Risk in the Banking Book) for Commercial
Banks.
The methodology to estimate prepayment rate for loans and early withdrawal rate for time deposits uses historical data within a year.
Bank performs add-on calculations for automatic interest rate options on a floating rate mortgage loan with embedded caps by using
Black-Scholes model.
Bank measures IRRBB for significant currencies, IDR and USD. In total IRRBB, the maximum negative (absolute) value of the two
currencies is aggregated.
6. As of Dec 31 2020, IRRBB (EVE method) for BCA as consolidated decreased by 2.64% compared to Jun 30 2020, from 9.69% to 7.05%.
And for NII Method decreased by 4.57%, from 6.47% to 1.90%. This was caused by the increase in Core Deposits over 1 year (22.77%),
which was greater than the increase in Repriced Assets over 1 year (0.31%), also due to an increase in Tier 1 Capital by 9.94%, and the
increase in reprice assets over 1 year of 0.31%, which is smaller than the increase in core deposits over 1 year of 22.77%.
No. Qualitative Analysis
1. Average repricing maturity applied for NMD is 2.9 years.
2. The longest repricing maturity applied for NMD is 5 Years.

34.b.2. Disclosure of Interest Rate Risk in Banking Book Exposure (IRRBB) - Bank Consolidated
(Currency: USD)
EVE NII
Period T T-1 T T-1

1 Parallel up (12,616,860) (15,796,476) (73,964) (2,399,000)
2 Parallel down 15,182,153 18,337,226 (42,247) 2,280,551
3 Steepener (3,257,716) (3,094,221)
4 Flattener 695,637 (290,414)
5 Short rate up (5,597,874) (7,800,172)
6 Short rate down 4,986,312 7,324,912
7 Negative Maximum Value (absolute) 12,616,860 15,796,476 73,964 2,399,000
(to NII)
34.b.3. Disclosure of Interest Rate Risk in Banking Book Exposure (IRRBB) - Bank Consolidated
(Currency: USD)
EVE NII
Period T T-1 T T-1

1 Parallel up 608,221 385,155 974,197 1,063,122
2 Parallel down (45,644) (20,412) (974,274) (1,063,172)
3 Steepener (64,915) (60,771)
4 Flattener 189,779 89,543
5 Short rate up 423,595 240,878
6 Short rate down (47,508) (20,412)
7 Negative Maximum Value (absolute) 64,915 60,771 974,274 1,063,172
(to NII)

36. Report on Calculation for Quarterly Liquidity Coverage Ratio
BANK ONLY
Outstanding balance at end Quarter IV 2020
HQLA after haircut,

outstanding
No. COMPONENTS
Outstanding commitment and
commitment and liabilities times
liabilities / contractual run-off rate
receivables or contractual
receivables times
inflow rate
1 Total data used in LCR calculation 59 days

HIGH QUALITY LIQUID ASSET (HQLA)
2 Total High Quality Liquid Asset (HQLA) 375,380,562
CASH OUTFLOW
3 Retail deposits and deposits from Micro and Small Business customers, consist of: 645,952,543 40,450,320
a. Stable Deposit / Funding 482,898,670 24,144,933
b. Less stable deposit/funding 163,053,873 16,305,387
4 Wholesale Funding, consist of: 162,385,679 43,558,641
a. Operational deposit 132,008,611 31,040,259
b. Non operational deposit and/or Other Non Operational liabilities 30,377,068 12,518,382
c. Marketable securities issued by bank - -
5 Secured Funding -
6 Other cash outflow (additional requirement), consist of: 307,170,295 41,741,177
a. cash outflow from derivative transaction 19,923,270 19,923,270
b. cash outflow from additional liquidity requirement - -
c. cash outflow from liquidation of funding - -
d. cash outflow from disbursement of loan commitment and liquidity facilities 193,742,566 20,824,293
e. cash outflow from other contractual liabilities related to placement of funds - -
f. cash outflow from other funding related contigencies liabilities 93,478,442 967,597
g. other contractual cash outlow 26,017 26,017
7 TOTAL CASH OUTFLOW 125,750,138
CASH INFLOW
8 Secured lending - -
9 Inflows from fully performing exposures 22,926,891 6,936,838
10 Other Cash Inflow 19,824,765 19,824,765
11 TOTAL CASH INFLOW 42,751,656 26,761,603
TOTAL ADJUSTED
VALUE1
12 TOTAL HQLA 375,380,562
13 TOTAL NET CASH OUTFLOWS 98,988,535
14 LCR (%) 379.22%
Information:
1
Adjusted values are
calculated after the imposition of a reduction in value (haircut), run-off rate, and inflow rate as well as the maximum limit for HQLA components, for
example the maximum limit for HQLA Level 2B and HQLA Level 2 and the maximum limit of cash inflows can be taken into account in LCR.
The outstanding value of Quarter IV 2020 is the average LCR during the working days of Oct 2020 to Dec 2020 (59 data points), while Quarter II 2020 is the average LCR during
the working days of July 2020 to Sept 2020 (62 data points).
The Liquidity Coverage Ratio calculation above is based on POJK No. 42 / POJK.03 / 2015 concerning the Obligation to Fulfill the Liquidity Coverage Ratio for Commercial
Banks and POJK No. 37 / POJK.03 / 2019 concerning Transparency and Publication of Bank Reports and presented in accordance with SE OJK No. 9 / SEOJK.03 / 2020 concerning
Transparency and Publication of Conventional Commercial Bank Reports.

(in million Rupiah)

CONSOLIDATED
Outstanding balance at end Quarter III 2020 Outstanding balance at end Quarter IV 2020 Outstanding balance at end Quarter III 2020
HQLA after haircut, HQLA after haircut, HQLA after haircut,

outstanding outstanding outstanding
Outstanding commitment and Outstanding commitment and Outstanding commitment and
commitment and liabilities times commitment and liabilities times commitment and liabilities times
liabilities / contractual run-off rate liabilities / contractual run-off rate liabilities / contractual run-off rate
receivables or contractual receivables or contractual receivables or contractual
receivables times receivables times receivables times
inflow rate inflow rate inflow rate
62 days 59 days 62 days
326,532,381 382,527,127 332,094,413
628,626,928 39,287,507 647,936,455 40,621,226 630,717,018 39,471,050

471,503,709 23,575,185 483,448,382 24,172,419 472,013,046 23,600,652
157,123,219 15,712,322 164,488,073 16,448,807 158,703,972 15,870,398
147,691,160 39,578,549 164,120,037 44,505,491 149,444,355 40,614,369
119,081,471 27,809,200 132,496,819 31,169,048 119,565,605 27,932,211
28,609,689 11,769,349 31,623,218 13,336,443 29,878,750 12,682,158
- - - - - -
- - -
290,673,095 35,198,187 308,000,479 42,456,129 291,067,586 35,530,999
15,761,225 15,761,225 19,923,270 19,923,270 15,761,225 15,761,225
- - - - - -
- - - - - -
184,275,197 18,424,872 193,161,023 20,822,423 183,656,213 18,408,160
- - - - - -
90,519,254 894,671 94,175,041 969,291 91,185,552 897,018
117,419 117,419 741,145 741,145 464,596 464,596
114,064,243 127,582,846 115,616,418
- - 3,011 3,011 1,224 1,224

22,595,956 7,066,826 24,273,529 7,524,413 23,530,276 7,445,982
15,810,958 15,810,958 19,824,765 19,824,765 15,810,958 15,810,958
38,406,914 22,877,784 44,101,305 27,352,189 39,342,458 23,258,164
TOTAL ADJUSTED TOTAL ADJUSTED TOTAL ADJUSTED
VALUE1 VALUE1 VALUE1
326,532,381 382,527,127 332,094,413
91,186,459 100,230,657 92,358,254
358.09% 381.65% 359.57%

Quarterly Liquidity Coverage Ratio Report
Analysis for Bank Only

• The calculation of BCA’s Liquidity Coverage Ratio (Bank Only) for Quarter IV 2020 is based on the average daily position from October
2020 until December 2020. Meanwhile, the calculation for Quarter III 2020 is based on the average daily position from July 2020 until
September 2020, respectively
• BCA’s Liquidity Coverage Ratio (Bank Only) for Quarter IV 2020 increased by 21.13%, from 358.09% (Quarter III 2020) to 379.22%
(Quarter IV 2020). Such increase in ratio was particularly due to an increase in weighted value of HQLA of 14.96% (Rp48.85 trillion))
which was higher than the increase in Net Cash Outflow (NCO) after run-off by 8.56% (Rp7.80 trillion). The increase in HQLA was
particularly driven by an increase in marketable securities issued by the Indonesian government and Bank Indonesia amounted to
Rp57.76 trillion and the decline in placement with BI amounted to Rp10.19 trillion. Meanwhile, the increase in NCO after run-off was
mainly caused by the increase in funding from individual, micro and small businesses, as well as corporate customers amounting to
Rp5.14 trillion, and the increase in unused loan facilities amounting to Rp2.40 trillion, respectively.
• In terms of composition, BCA’s HQLA for Quarter IV 2020 comprises of Level 1 HQLA of 98.82%; Level 2A HQLA of 0.96%; and level
2B HQLA of 0.22%. Of the total Level 1 HQLA, the proportion was dominated by marketable securities issued by the Indonesian
government and BI of 78.23% and placement with Bank Indonesia of 17.31%, respectively
• BCA’s third party deposits composition during Quarter IV 2020 was mainly contributed by CASA at around 77.04%. The composition
can be seen on the Table 1 below:
Table 1. BCA’s funding composition (Bank Only) during Quarter IV 2020.

Total Rp & Va
Current Account 27.85%
Saving Account 49.19%
CASA 77.04%
Time Deposit 22.96%
Total 100%
• BCA’s derivative exposure mainly came from FX Swap Buy-Sell USD transactions by an average of USD2,066.11 million.

• In managing its liquidity, the Bank has properly identified, measure, monitor and control its liquidity risk. Apart from the LCR ratio,
the Bank also monitors condition and sufficiency of liquidity through maturity profile report, cash flow projection, NSFR report and
other liquidity ratios. The Bank has established a limit, early warning indicators, contingency funding plan and recovery plan related to
liquidity risk.

Quarterly Liquidity Coverage Ratio Report
Analysis on a Consolidated Basis

• The calculation of BCA’s Liquidity Coverage Ratio (Consolidated) for Quarter IV 2020 is based on the average daily position from October
2020 until December 2020. Meanwhile, the calculation for Quarter III 2020 is based on the average daily position from July 2020 until
September 2020, respectively
• BCA’s Liquidity Coverage Ratio (Consolidated) for Quarter IV 2020 grew by 22.08%, from 359.07% (Quarter III 2020) to 381.65% (Quarter
IV 2020). Such increase in ratio was mainly due to an increase in weighted value of HQLA of 15.19% (Rp50.43 trillion) which was higher
than the increase in Net Cash Outflow (NCO) after run-off by 8.52% (Rp7.87 trillion). The increase in HQLA was mainly driven by an
increase in marketable securities issued by the Indonesian government and Bank Indonesia amounted to Rp59.51 trillion and the decline
in placement with BI amounted to Rp10.47 trillion. Meanwhile, the increase in NCO after run-off was mainly caused by the increase in
funding from individual, micro and small businesses, as well as corporate customers amounting to Rp5.04 trillion and the increase in
unused loan facilities amounting to Rp2.41 trillion, respectively
• In terms of composition, BCA’s HQLA BCA for Quarter IV 2020 comprises of Level 1 HQLA of 98.63%; Level 2A HQLA of 1.13%; and
Level 2B HQLA of 0.24%. Of the total HQLA Level 1, the proportion was dominated by marketable securities issued by the Indonesian
government and BI of 78.37% and placement with Bank Indonesia of 17.25%, respectively.
• BCA’s third party deposits composition during Quarter IV 2020 was mainly contributed by CASA at around 76.66%. The composition can
be seen on the Table 2 below:
Table 2. BCA’s Funding Composition (Consolidated) for Quarter IV 2020

Total Rp & Va
Current Account 27.73%
Saving Account 48.93%
CASA 76.66%
Time Deposits 23.34%
Total 100%
• BCA’s derivative exposure mainly came from FX Swap Buy-Sell USD transactions by an average of USD2,066.11 million.

• In managing its liquidity, Bank has properly identified, measure, monitor and control its liquidity risk. Apart from LCR ratio, the Bank
also monitors condition and sufficiency of liquidity through maturity profile report, cash flow projection, NSFR report and other liquidity
ratios. The Bank has established a limit, early warning indicators, contingency funding plan and recovery plan related to liquidity risk.

37. NET STABLE FUNDING RATIO (NSFR) (Individu)
A. NSFR CALCULATION
Reporting Position (September 2020)
Carrying Value By Residual Maturity

ASF Component (in million Rp)
≥ 6 Months -
No Specified Maturity < 6 Months
< 1 Year
1 Capital
2 Regulatory Capital as per POJK KPMM 179,370,049 - -
3 Other capital instruments - - -
4 Retail deposits and deposits from micro and small business
customers:
5 Stable Deposits 360,790,077 117,883,726 -
6 Less Stable Deposits 123,277,388 35,331,286 -
7 Wholesale Funding
8 Operational deposits 116,850,183 - -
9 Other wholesale funding 193,041 27,521,797 -
10 Liabilities with matching interdependent assets - - -
11 Other liabilities and equity:
12 NSFR derivative liabilities 832,004 -
13 All other liabilities and equity not included in the above 59,654 26,878,893 141,790
categories
14 TOTAL ASF

Reporting Position (December 2020)
Weighted Carrying Value By Residual Maturity Weighted

Value (in million Rp) Value
≥ 6 Months -
≥ 1 Year No Specified Maturity < 6 Months ≥ 1 Year
< 1 Year
485,500 179,855,549 185,936,410 - - 463,750 186,400,160

- - - - - - -
- 454,740,113 384,817,585 118,950,779 - - 478,579,945

- 142,747,807 126,264,485 37,892,083 - - 147,740,911
- 58,425,091 141,047,646 - - - 70,523,823

- 13,494,428 205,481 36,469,308 - - 17,562,440
- - - - - - -
- - - -
65,104 135,999 39,434 23,865,222 214,525 59,049 166,311
849,398,988 900,973,590

37. NET STABLE FUNDING RATIO (NSFR) (Individu)

RSF Component (in million Rp)
≥ 6 Months -
< 1 Year
15 Total NSFR HQLA

16 Deposits held at other financial institutions for operational 9,766,796 - -
purposes
17 Performing loans and securities
18 to financial institutions secured by Level 1 - 458,752 -
HQLA
19 to financial institutions secured by - 16,649,530 7,299,344
non-Level 1
HQLA and unsecured performing loans to
financial institutions
20 to non- financial corporate clients, retail - 78,154,957 52,458,088
and small business customers, government of
Indonesia, other sovereigns, Bank Indonesia,
other central banks and pubic service entities,
of which:
21 meet a risk weight of less than or equal to - 138,296 67,671
35% under SE OJK ATMR for credit risk
22 Unpledged residential mortgages, of which: - 7,289 14,727
35% under SE OJK ATMR for credit risk
24 Securities that are unpledged, not in default - 16,838,783 2,428,353
and do not qualify as HQLA, including
exchange-traded equities
25 Assets with matching interdependent liabilities - - -
26 Other assets:
27 Physical traded commodities, including gold -
28 Cash, securities and other assets posted as
initial margin for derivative contracts or
contributions to default funds of central
counterparty (CCPs)
29 NSFR derivative assets
30 20% NSFR derivative liabilities before
deduction of variation margin posted
31 All other assets not included in the above 29,947 36,437,179 3,756,817
categories
32 Off-balance sheet items
33 TOTAL RSF
34 Net Stable Funding Ratio (%)


≥ 6 Months -
< 1 Year
8,274,031 9,381,018
- 4,883,398 11,581,631 - - - 5,790,816
- 45,875 - 5,042,652 - - 504,265
32,181,624 38,328,726 - 17,033,352 10,163,510 30,243,964 37,880,722
290,819,897 312,503,435 - 80,853,926 52,465,635 291,593,335 314,514,115
18,280,090 11,985,042 - 135,347 2,777,714 18,489,136 13,474,468
1,007,548 867,424 - 7,787 9,611 1,235,299 1,058,703

49,092,783 32,275,904 - 184,247 616,623 49,033,917 32,272,481
10,231,763 18,330,567 - 17,978,476 1,713,411 10,703,019 18,943,510
- - - - - - -
- - -
- - - -
- - 943,690 943,690
166,401 166,401 - -
3,756,817 77,741,189 15,317 30,629,401 11,005,833 37,941,793 79,592,344
280,551,972 10,311,989 278,880,276 10,356,939

515,713,980 524,713,071
164.70% 171.71%

37. NET STABLE FUNDING RATIO (NSFR) (Consolidated)

ASF Component (in million Rp)
≥ 6 Months -
< 1 Year
1 Capital
2 Regulatory Capital as per POJK KPMM 186,769,127 - -
3 Other capital instruments - - -
4 Retail deposits and deposits from small business customers:
5 Stable Deposits 361,592,877 117,931,521 -
6 Less Stable Deposits 123,382,690 38,439,975 -
7 Wholesale Funding
8 Operational deposits 117,208,674 - -
9 Other wholesale funding 193,041 28,227,273 39,159
10 Liabilities with matching interdependent assets - - -
11 Other liabilities and equity:
12 NSFR derivative liabilities 832,004 -
13 All other liabilities and equity not included in the above 124,606 24,979,096 141,790
categories
14 TOTAL ASF


≥ 6 Months -
< 1 Year
485,500 187,254,627 193,861,905 - - 463,750 194,325,655

- - - - - - -
- 455,548,178 385,719,522 118,993,884 - - 479,477,735

- 145,640,399 126,387,390 41,578,494 - - 151,169,296
- 58,604,337 141,502,156 - - - 70,751,078

175,119 13,624,281 205,481 38,046,578 18,383 94,946 17,815,324
- - - - - - -
- - - -
720,590 856,437 108,573 25,324,465 374,135 555,260 811,467
861,528,259 914,350,555

37. NET STABLE FUNDING RATIO (NSFR) (Consolidated)

RSF Component (in million Rp)
≥ 6 Months -
< 1 Year
15 Total NSFR HQLA

16 Deposits held at other financial institutions for operational 9,954,813 - -
purposes
17 Performing loans
18 to financial institutions secured by Level 1 - 458,752 -
HQLA
19 to financial institutions secured by 106 17,713,085 7,315,768
non-Level 1
HQLA and unsecured performing loans to
financial institutions
20 to non- financial corporate clients, retail - 78,761,502 53,981,520
and small business customers, government of
Indonesia, other sovereigns, Bank Indonesia,
other central banks and pubic service entities,
of which:
35% under SE OJK RWA for credit risk
22 Unpledged residential mortgages, of which: - 116,715 40,317
35% under SE OJK RWA for credit risk
24 Securities that are unpledged, not in default - 17,469,796 2,428,353
and do not qualify as HQLA, including
exchange-traded equities
25 Assets with matching interdependent liabilities - - -
26 Other assets:
27 Physical traded commodities, including gold -
28 Cash, securities and other assets posted as
initial margin for derivative contracts or
contributions to default funds of central
counterparty (CCPs)
29 NSFR derivative assets
30 20% NSFR derivative liabilities before
deduction of variation margin posted
31 All other assets not included in the above 29,947 33,868,804 3,815,931
categories
32 Off-balance sheet items
33 TOTAL RSF
34 Net Stable Funding Ratio (%)


≥ 6 Months -
< 1 Year
8.522.046 9.626.066
- 4,977,407 11,967,024 - - - 5,983,512
- 45,875 - 5,042,652 - - 504,265
33,171,139 39,486,001 105 18,764,567 10,169,122 31,397,301 39,296,563
297,062,458 318,874,600 - 81,740,836 53,380,367 299,233,022 321,908,670
18,280,090 11,985,042 - 135,347 2,777,714 18,489,136 13,474,468
1,616,739 1,452,744 - 115,134 35,282 1,841,082 1,640,128

49,092,783 32,275,904 - 184,247 616,623 49,033,917 32,272,481
10,287,589 18,693,525 - 18,707,960 1,713,411 10,772,076 19,366,950
- - - - - - -
- - -
- - - -
- - 943,690 943,226
166,401 166,401 - -
34,590,505 72,305,186 15,317 31,497,411 11,028,122 34,399,128 76,939,978
280,758,281 10,292,029 279,328,467 10,337,120

519,076,760 532,293,427
165.97% 171.78%

B. QUALITATIVE ASSESSMENT ON NSFR
Analysis on Bank Only Financial Statement

• Based on the calculation, the value of Net Stable Funding Ratio (NSFR) - Individual as of 31 Dec 2020 increased by 7.01% when compared
to that of the period of 30 Sep 2020; namely from 164.70% (as of 30 Sep’20) to 171.71% (as of 31 Des’20). The increase in the NSFR
value was due to the increase in the Available Stable Funding (ASF) component of 6.07% (Rp51.57 trillion), which was greater than the
increase in the Required Stable Funding (RSF) component of 1.74% (Rp9.00 trillion). The increase in the ASF component was mainly
due to an increase in the weighted value of deposits provided by retail customers and funding provided by small business customers as
well as wholesale funding of Rp45.00 trillion and an increase in regulatory capital of Rp6.54 trillion. Meanwhile, the increase in the RSF
component was mainly due to an increase in loans classified as current and under special mention (performing loans) and marketable
securities amounting to Rp4.31 trillion; the increase in the weighted value of other assets component amounting to Rp2.63 trillion; and
the increase of NSFR HQLA amounting to Rp1.11 trillion.
• The NSFR ratio of BCA on an individual basis currently meets the minimum requirement of 100%. It was supported by a fairly large
composition of stable funds, particularly from Stable Funds (59.62%). The composition of Third Party Funds and Bank Funds can be seen
in Table 1 below.
Table 1. Composition of Third Party Funds and Bank Funds- Bank Only as of Dec 31, 2020
Categories %
1. Retail
a. Fully covered and transactional 39.71%
b. Fully covered, non-transactional and related 13.67%
Stable Funds 2. MSME
Total Stable Funds 59.62%
1. Retail 17.80%
Unstable Fund
2. MSME 1.62%
Total Unstable Funds 19.42%
Total Operational Deposits 16.69%
Total Non-Operational Deposits 4.27%
Total Third Party Funds and Bank Funds 100.00%

B. QUALITATIVE ASSESSMENT ON NSFR
Analysis on Consolidated Financial Statement

• Based on the calculation results, the value of Net Stable Funding Ratio (NSFR) - Consolidated as of 31 Dec 2020 increased by 5.81% when
compared to that of the period of 30 Sep 2020; namely from 165.97% (as of 30 Sep’20) to 171.78% (as of 31 Des’20). The increase in the
NSFR value was due to an increase in the Available Stable Funding (ASF) component of 6.13% (Rp52.82 trillion), which was greater than
the increase in the Required Stable Funding (RSF) component of 2.55% (Rp13.22 trillion). The increase in the ASF component was mainly
due to an increase in the weighted value of deposits provided by retail customers and funding provided by small business customers as
well as wholesale funding of Rp45.80 trillion and an increase in regulatory capital of Rp7.07 trillion. Meanwhile, the increase in the RSF
component was mainly due to the increase in loans classified as current and under special mention (performing loans) and marketable
securities amounting to Rp5.65 trillion; the increase in the weighted value of other assets component amounting to Rp5.58 trillion; and
the increase in NSFR HQLA amounting to Rp1.10 trillion.
• The NSFR ratio of BCA on a consolidated basis currently meets the minimum requirement of 100%. It was supported by a fairly large
composition of stable funds, particularly from Stable Funds (59.30%). The composition of Third Party Funds and Bank Funds can be seen
in Table 1 below.
Table 1. Composition of Third Party Funds, Revenue Sharing Investment Funds, and Bank Funds - Consolidated as of Dec 31, 2020
Categories %
1. Retail
Stable Funds 2. MSME
Total Stable Funds 59.30%
1. Retail 18.07%
Unstable Fund
2. MSME 1.66%
Total Unstable Funds 19.73%
Total Operational Deposits 16.62%
Total Non-Operational Deposits 4.35%
Total Third Party Funds and Bank Funds 100.00%

38. REPORT ON ASSET ENCUMBRANCE - ENC
BANK ONLY
a b
Asset placed or pledged to Central

Encumbered
Bank but yet to be used to create
Asset
liquidity
1 Level 1 HQLA
a. Cash and its equivalent - -
b. Placement with Bank Indonesia:
- Current account - -
- Fine Tune Operation - -
- Deposit Facility - -
c. Bank Indonesia Certificates - -
d. Bank Indonesia Syariah Certificates - -
e. Bank Indonesia Syariah Bond - -
f. Bank Indonesia Marketable Securities - -
g. Reverse Repo counterparty BI - -
h. Government Bonds (Rupiah) - 46,267,125
i. Government Bonds (Foreign currencies) - -
2 HQLA Level 2A - -
3 HQLA Level 2B - -
Total HQLA - 46,267,125
Analisis Kualitatif
• Encumbered assets are bank assets restricted, both legally and contractually by the Bank, for supporting liquidity under stress conditions.
Encumbered assets do not include assets being placed with or pledged to Bank Indonesia but yet to be used to create liquidity, as
stipulated by the POJK on Obligation to Fulfill the Liquidity Coverage Ratio for Commercial Banks.
• Unencumbered assets are assets that qualify as High Quality Liquid Asset (HQLA) as stipulated by the POJK on Obligation to Fulfill the
Liquidity Coverage Ratio for Commercial Banks.
• Referring to the explanation of POJK No 42/POJK.03/2015 on Obligation to Fulfill the Liquidity Coverage Ratio for Commercial Banks,
article 9, sub-article (3) letter a, an example of encumbered assets placed with or pledged to Bank Indonesia, but yet to be used to create
liquidity, is the secondary statutory reserves (now known as the Macroprudential Liquidity Buffer).
• As 31 December 2020, BCA (both bank only and consolidated) did not have any HQLA position categorized as encumbered assets.

CONSOLIDATED
c d a b c d
Asset placed or pledged to Central

Unencumbered Encumbered Unencumbered
Total Bank but yet to be used to create Total
asset Asset asset
liquidity
24,314,463 24,314,463 - - 24,322,269 24,322,269
27,287,352 27,287,352 - - 27,482,178 27,482,178

32,315,000 32,315,000 - - 32,323,997 32,323,997
5,348,663 5,348,663 - - 6,082,463 6,082,463
- - - - - -
- - - - 67,037 67,037
- - - - 1,444,585 1,444,585
11,930,909 11,930,909 - - 11,930,909 11,930,909
141,475,398 141,475,398 - - 141,649,330 141,649,330
94,091,766 140,358,891 - 46,267,125 143,411,993 189,960,218
4,884,762 4,884,762 - - 5,201,078 5,201,078
4,142,147 4,142,147 - - 4,485,742 4,485,742
2,433,870 2,433,870 - - 2,483,945 2,483,945
348,224,330 394,491,455 - 46,267,125 400,885,526 447,433,751

Business Support
HUMAN CAPITAL MANAGEMENT
The spirit of One BCA, with the tagline ‘One Goal, One Soul,
One Joy’, has always been present at the heart of the Bank’s
operations. It provided a strong foundation for overcoming
the challenges presented by the pandemic, motivating the
staff to maintain the optimum levels of performance in the
midst of unfavourable economic conditions.
The successes and achievements of BCA throughout the years In 2020, the advent of the COVID-19 pandemic, which
cannot be separated from the hard work and commitment presented the whole world with a very real, human
of a strong and capable workforce. The Bank is committed challenge required great attention from the department to
to maintaining highly competent and agile human capital ensure that the Bank was able to remain productive while
through a combination of careful and diligent recruitment prioritising the health and safety of all employees. Some of
processes, ongoing professional development, and constant the initiatives being undertaken in response to the pandemic
reinforcement of corporate culture and values at all levels of include moving the majority of training and development
employment. programmes online and facilitating changes to working
processes for employees, such as Work-from-Home (WFH)
Human Capital Management (HCM) strives to enhance the protocol, split operations, and flexible working hours.
capabilities of the staff by equipping them with the skills
and competencies to perform to the high standard that is
representative of BCA and providing them with an array
of career opportunities to maximise their potential and
prepare them for future leadership. The Bank undertakes
various initiatives to recruit the best talent from entry-
level graduates to seasoned professionals. To fulfil business
needs, BCA is committed to offering a high-quality, relevant
management training, as well as leadership development
programmes.
Digital focus and culture of innovation for employees

are one of main priorities to accelerate company’s digital
transformation. In line with the spirit of continuous
improvement in operational efficiency, BCA will continue to
improve HCM work processes with increased digitalisation
and automation supported by existing technology within the
BCA platform.

Amidst the challenges brought by the pandemic, BCA Utilizing Digital Platforms for Recruitment
believes team engagement through “One BCA” and strong BCA realises that maintaining the availability of quality
values through “BCA Way” are essential. The spirit of One human capital through a continuous and reliable
BCA, with the tagline ‘One Goal, One Soul, One Joy’, has recruitment process is important to the Bank’s continued
always been present at the heart of the Bank’s operations. growth. To support the organisation’s priorities in
It provided a strong foundation for overcoming the sustainably developing its business lines, especially through
challenges presented by the pandemic, motivating the staff digitalisation and technological enhancement, as well as
to maintain the optimum levels of performance in the midst building a business based on relationships and solutions, BCA
of unfavourable economic conditions. recruits the best graduates from universities both within the
country and abroad. BCA offers various trainee program to
Developing Quality Human Capital complement recruitment practices, such as the BCA Banker
Although face-to-face activities were limited due to the Program, Management Development Program, BCA IT
pandemic, BCA continued to carry out various initiatives to Trainee, Customer Relationship Officer Program, and Wealth
ensure the continuous maintenance of quality human capital. Management Program.
Starting from recruiting highly competent employees,
providing mentoring programs, and conducting training & To improve the quality and speed of the recruitment
development for all employees. BCA also strives to instill an process, BCA leverages its technological capabilities, such
agile mindset and way of working in order that the workforce as implementing robotic process automation (RPA) and
be adaptable to the challenges and dynamics of the business application tracking system. During the pandemic, BCA
landscape that are happening and that will come. implemented an online recruitment system, starting with
the socialisation of career opportunities through the job
Through these initiatives, BCA is confident in its ability to application process to the initial selection and interview
fulfil the human capital needs of the Bank and maintain stages. BCA is also active in branding activities, in the form
consistent levels of productivity through any challenges that of publicising the company profile, and work experience
may arise. in the banking industry, such as campus hiring, job fairs,
and seminars, were still actively conducted online through
various webinars.

Business Support
BCA also provides opportunities for leaders in the Prior to the COVID-19 pandemic, almost 90% of learning at
organisation to become speakers and share their experiences BCA was conducted face-to-face at the BCA Learning Institute
as practitioners at universities and for corporate partners. (BLI), Sentul. BLI is equipped with various learning facilities
In the second semester of 2020, BCA encouraged a referral and infrastructure, namely 50 classrooms, 4 mini bank rooms,
program to fulfil human resource needs, particularly in IT and 8 computer rooms, 7 assessment rooms, 3 dining areas,
relationship functions. This is in line with the Bank’s strategy libraries, and also the BCA Gallery, to support the creation of
to develop digital products & services in an era of rapid face-to-face learning experiences that are dynamic, fun and
technological development and to strengthen relationships comfortable.
with customers. In 2020, BCA has recruited 1.697 employees,
mainly 321 employees in the IT sector and 406 employees in With the rise of the pandemic in the second quarter of 2020,
relationship sector. BCA implemented a range of health protocols to prevent the
transmission of COVID-19. To that end, the Bank transferred
BCA also continued recruiting for the Bakti BCA many of its training programs, which are usually carried
Apprenticeship Programme, which provides opportunities out in the various training facilities, to online platforms.
for high school, Diploma and College graduates to gain work Various adjustments and preparations were made so that the
experience and learn the roles of Teller and Customer Service learning goals and objectives could be achieved in this new
Staff at various BCA branches. context. During the pandemic, training programmes were
enhanced with an array of e-learning approaches including
Training and Development virtual face-to-face session, online group discussions and
Human resource development programmes at BCA are independent learning.
organised so as to support employees through their entire
working experience with the Bank. Starting from the BCA also introduced new content specifically designed
trainee programme and the onboarding programme, on in response to the pandemic, such as topics related to
to programmes that equip workers with technical skills and maintaining productivity when working from home (WFH)
instil behaviour so that they are better able to maximise and leadership in the midst of crisis.
achievements in their fields and are also prepared to continue
their careers to higher levels within the organisation. Developing Digital Competency and a Culture
of Innovation
Realising that online learning requires adequate technology In order to develop competencies in the face of digitalisation
and infrastructure, BCA also provided a digital studio for and foster a passion for innovation, throughout 2020 BCA
facilitators, moderators and speakers to use to deliver conducted training with a focus on low code programming,
learning materials or webinars as well as for other video or design thinking, UI / UX, data analytics, machine learning
recording purposes. The capability of facilitators to present and updated work patterns. In addition, leaders were also
learning materials effectively via online channels is essential. offered programmes related to agile leadership to enhance
In order to enhance teaching skills, a number of training their ability to carry out their roles by promoting agile,
events and programmes were conducted in 2020. collaborative approaches to work.
At all stages, BCA paid high attention to health and social BCA has launched the Digital Buddy Programme (called
distancing procedures recommended by the government. D-dy) to support digital transformation initiatives at BCA.
Throughout 2020, BCA conducted online learning for 846 This program uses a reverse mentoring method with bottom
batches for 104,460 training days with a total number of up approach, as the Digital Buddies mostly are millennials,
participants 24,202 employees supported by 4,616 internal selected to assist non digital savvy workers as they embrace
instructors. digital technology and learn about various digital platforms
and new work trends in the digital world. The Digital Buddy
Entering the onboarding period, new employees who join programme is part of the Bank’s digital transformation,
BCA will take part in the FLY (First Learning Year) program, which aims to strengthen the digital capacity of employees.
which is an induction program conducted for new employees This programme also aims to strengthen the company’s
in their first year of work to provide an understanding of culture of innovation and collaboration.
BCA values, organisational structure, culture, regulations,
and other matters that needs to be known.

Throughout 2020, BCA also established several platforms and a healthy work–life balance through initiatives such as as
communities for sharing latest innovations and best practices financial planning advice, healthy lifestyles, smart parenting
both inside and outside BCA, such as BCA Open Source, and others, all conducted online in light of safe distancing
InnovTalk, and the Data Community. Also important to protocols.
Human Capital Management are the BCA Innovation Awards,
which have been held annually since 2014 to encourage During the pandemic especially, the spirit of OneBCA proved
employees to express their creativity. In Augustus-December invaluable in establishing safe procedures and creating a
of 2020, the BCA Innovation Awards were held online. conducive, welfare-first work environment. To this end,
BCA formed a COVID-19 Crisis Team, comprising several
Career Development and Preparing Future head office work units, to coordinate all health protocol for
Leaders prevention, handling and control of COVID-19 transmission
In order to support human capital development, BCA has within the company. A Covid Call Center was also established
competency frameworks for every position across the to ensure that workers always have the latest information.
organisation to ensure that all workers have the capabilities The most significant change to work processes was the
they need to maximise performance. These frameworks are implementation of work from home (WFH) protocol
the basis for the development programmes implemented by alongside flexible working hours and split operations, all
the Human Capital Management division to prepare the next of which were achieved while maintaining the standards of
generation of leaders who will guard the Bank’s sustainable service expected from BCA.
growth.
Future Development Plans
BCA is committed to laying a firm foundation by investing BCA remains optimistic in welcoming future business growth
in future leaders through a range of programmes, including and will ensure the quantity and quality of human resources
scholarships for master’s degrees as well as several is well maintained amidst the uncertainty surrounding
internal programmes, namely The Career Development Indonesia’s recovery following the COVID-19 pandemic.
Programme, The Leadership Development Programme and
the Matriculation Programme. These are made available HCM will continue to monitor the performance and
to key talents within the organisation and are expected to productivity of BCA’s workforce as well as strengthen
strengthen the Bank’s leadership for the future. In addition, employee competencies. Up-skilling, re-skilling and re-
specifically for new branch leaders, technical skills are also deployment of employees to take different roles in
provided through the Branch Manager Buddy Programme, accordance with business development and expansion will
a mentoring programme for new branch leaders by more continue, supported by various training and development
senior branch leaders. programmes.
Enabling High Performance and Productivity In line with the development in digital technology, HCM
The BCA Way is a set of values that focuses on Customer strives to support and improve employee capabilities and
Focus, Integrity, Team Work, and Continuous Pursuit of adaptation to new ways of working. Digitalisation and the
Excellence and contributes to the core character of the Bank migration of processes online will help improve HCM work
and its employees. BCA Way values are regularly shared and processes and operational efficiency.
explored through the Community of Practice (CoP) and are
implement daily throughout the organisation. Lastly, recruitment and succession planning continue as
ongoing efforts to manage employee demographics and
In 2020, faced with the challenges presented by the prepare future leadership. BCA continues to promote
COVID-19 pandemic, whose impacts were not just economic employer value proposition and conducive and a productive
but also human, BCA renewed its commitment to creating a working environment to attract new joiners and maintain
conducive work environment. BCA works hard to promote employee loyalty.

Business Support
Employee by Organization Level

2020 2019 2018
Non Staff 1,201 1,304 1,181
Staff 18,609 18,884 19,330
Managers 4,681 4,511 4,346
Senior Officers (Including the Board of Commissioners and Directors) 112 90 84
Total 24,603 24,789 24,941
Employee by Seniority
2020 2019 2018
≤ 1 Year 1,653 1,842 1,177
> 1 – 5 Year 5,205 5,985 6,967
> 5 – 10 Years 5,588 3,864 2,626
> 10 – 15 Years 908 841 773
> 15 – 20 Years 824 1,436 1,712
> 20 Years 10,425 10,821 11,686
Total 24,603 24,789 24,941
Employee by Age
2020 2019 2018
≤ 25 Years 2,967 2,812 2,740
> 25 – 30 Years old 5,939 6,121 6,128
> 30 – 35 Years old 3,518 2,762 2,060
> 35 – 40 Years old 1,030 1,007 1,203
> 40 – 45 Years old 2,555 3,167 3,712
> 45 – 50 Years old 4,632 5,078 5,375
> 50 Years old 3,962 3,842 3,723
Total 24,603 24,789 24,941
Employee by Education Level

2020 2019 2018
Up to Senior High School 3,452 4,016 4,357
Diploma and Undergraduate 20,212 19,885 19,741
Graduate and Doctorate 939 888 843
Total 24,603 24,789 24,941

Employee by Status
2020 2019 2018
Permanent 23,206 23,211 23,833
Non Permanent (incl. contract, probationary, trainee) 1,397 1,578 1,108
Total 24,603 24,789 24,941
Employee Training
2020 2019 2018
Number Number Number of Number Number Number of Number Number Number of
of Classes of Days Participants of Classes of Days Participants of Classes of Days Participants
Managerial Leadership &
270 32,304 9,039 642 63,968 19,923 706 58,656 22,973
Personal Development
Credit Management 128 26,578 3,721 200 30,788 5,261 179 22,721 4,111
Risk Management
34 792 586 40 822 481 39 831 511
Certification Program
Sales 112 6,696 2,978 189 9,841 6,372 123 7,443 3,840
Service 77 3,854 3,213 144 8,619 6,429 93 5,812 4,129
Operations & Information
566 81,753 13,714 861 123,706 21,285 835 110,200 24,152
Technology
Other 181 8,384 6,014 196 10,994 7,797 30 1,850 732
Total 1,368 160,361 39,265 2,272 248,738 67,548 2,005 207,513 60,448
Employee Training Expenses (in million Rupiah)

2020 2019 2018
Total Employee Training Expenses 208,954 395,659 335,991

Business Support
NETWORK AND
OPERATION
In addition, financial activation for BCA Mobile and KlikBCA

Individu conducted through Halo BCA means that customers
no longer need to come to the branch to use these services.
BCA has been developing its digital They can simply call Halo BCA to complete the activation
network for over a decade, providing process over the phone and then have immediate access to
BCA’s digital channel to perform banking transactions.
a strong foundation to facilitate
the emergent banking needs of BCA also continued to develop several existing digital features
customers during the pandemic. throughout 2020, especially in BCA Mobile platform, such as
QR, a feature that facilitates easy transfers between accounts
and payments at merchants using QR codes, and a card-less
transaction service for cash deposits and withdrawals at ATM,
both for customers using BCA Mobile and non-customers
using company partner platforms. The latest is the lifestyle
feature, which offers convenience to customers in paying
for airplane and train tickets, hotel reservations and game
vouchers through BCA Mobile.
The pandemic and the ensuing social distancing (PSBB)
policies drove an increase in digital banking transactions in In order to increase operational efficiency at the branches
2020, accelerating a shift toward the digital network, which and afford the frontline staff to spend more time deepening
allows the customers to perform transactions in an easier, relationships with customers, BCA has invested in automation,
faster and more flexible manner. BCA leverages its extensive equipping branches with a range of digital machines. The
multi-channel, multi-platform network to meet the growing CS Digital machine functions to assist customers in making
needs for electronic banking while still providing operational replacement cards, whether their card is damaged, lost or
services through branch offices, especially to facilitate expired. e-Service is a machine which now mainly used for
transactions that cannot be conducted digitally. printing Tahapan (savings account) books and BCA Mobile
& KlikBCA registration and other services. e-Branch is a
Accelerating Digital Banking Trends mobile application that supports selected branch services
In 2020, the global pandemic placed pressure on all aspects online, enabling customers to make reservation for teller or
of social and business interactions, pushing more people to customer service transaction by completing the form inside
conduct their activities online. BCA has been developing application before visiting branch.
its digital network for over a decade, providing a strong
foundation to facilitate the emergent banking needs of Selective Expansion to the Physical Network
customers during the pandemic. The Bank will continue to Changes in customer behavior and the trend of increasing
strengthen these channels as it develops in the future. digital transactions have led to more selective branch network
expansion, directed at facilitating certain transactions that
BCA offered a variety of services and facilities to support cannot be completed online. The Bank continues to equip
Banking from Home during the pandemic, especially in branches with automation and electronic enhancements to
mobile banking and internet banking platforms, such as give customers more autonomy in their banking activities,
Online Account Opening through the BCA Mobile application. while reducing the need for frontline staff to assist in these
During pandemic, account opened online increasing with transactions, allowing them instead to dedicate more time to
total more than 1.6 million accounts in 2020. relationship building.

To this end, BCA focused on adding Cash Offices and BCA In addition to increasing the number of physical branch
Express locations. BCA Express is the smallest and most offices, BCA has also made improvements to service quality
flexible service unit from BCA and provides customer service at branch offices, such as developing the services at the
and teller services supported by a Deposit–Withdrawal ATM. BCA Solitaire and BCA Prioritas branches, which provide
This allows BCA to get closer to customers in high-activity services to priority customers. BCA also maintains a weekend
locations, such as malls, campuses and supermarkets. banking service for customers who require banking services
on weekends.
BCA relocated or closed several branch offices so that by
the end of 2020, also managed a total of 1,248 offices (139 Quality Services & Operations for Customers
Main Branch Offices, 874 Sub-branch Offices, and 235 Cash Customer relationships are essential for BCA to achieve its
Offices), and supported by functional office, mobile cash vision of becoming the Bank of choice and a major pillar of
and BCA Express. Meanwhile, the total number of BCA ATMs the Indonesian economy. Therefore, BCA undertakes many
is 17,623 units mostly consisting of cash recycling machine initiatives that focus on strengthening customer engagement,
(CRM) and multi functional ATM. The focus in developing improving service quality, and fulfilling customer needs.
ATM network is on replacing conventional ATMs with cash
recycling machines, which allows customers to deposit and With the increase in digital banking and the enhancements
withdraw cash at the same machine. brought to the branches by investments in process
automation, BCA is better able to focus on providing quality
BCA also added self-service and self-assisted machines such customer service through the SMART SOLUTION programme.
as STAR Tellers and e-Service to its branches in line with the The programme has been running consistently since 2010 and
implementation of future branch model. These machines and is a development of its predecessor, SMART, which was first
apps are continuously being developed to serve customer introduced in 2001. SMART stands for Sigap (active), Menarik
better. STAR Teller is a machine that supports the tellers in (attractive), Antusias (enthusiastic), Ramah (friendly), and
completing cash withdrawals and deposits in the branch, Teliti (thorough), and focuses on service excellence. The
increasing the efficiency of these transactions. addition of SOLUTION later introduced the principles of Simak
(attentiveness), Open-mindedness, Lengkap (completeness),
Utamakan nasabah (prioritization of customers), Telling-
solutions, Initiative, and ON-time follow-up.

Business Support
NETWORK AND OPERATION
These new additions emphasize the importance of meeting segment-based relationships so that services can be provided
customer needs and providing high quality financial solutions according to specific needs of different customer profiles. In
that help the Bank build close relationships with customers 2020, the number of SOLA agents will be 100 employees, so it
and strengthen customer engagement. is hoped that upper mass customers could be served.
BCA constantly improves the quality and competencies of its In addition, Digital Relationship Officers (DRO) in Halo BCA
relationship officers, tellers and customer officers through also facilitate a range of customer service functions without
various training and skill development programs related to having to meet face-to-face. The DRO contacts customers
product and service knowledge, and relationship building regularly under the 222 concept (two days, two weeks and
capabilities. This is to enable the provision of total solutions two months) to keep close contact with customers and
to customers, not only meeting their banking needs, but maintain trust-based relationships, and their capabilities are
also increasing engagement with them, ultimately building continuously increased through training and development.
customer loyalty.
In the midst of the implementation of PSBB in 2020, BCA
Halo BCA, as a solution service center, plays a very important made several operational adjustments, implementing health
role in sustaining the Bank’s customer services and transaction protocols in accordance with regulations without any cost
banking facilities, especially during the COVID-19 pandemic to operational excellence. BCA implemented varies policies
restricted social activities, for instance assists customers in and protocols, including social distancing in the work area,
opening account online via video call. by enforcing seating arrangements and regulating a 50%
capacity maximum; split operations separating work groups
In 2019, BCA introduced its Solution Assistant (SOLA), a across different working locations; enforced mask wearing
customer relationship assistant under Halo BCA, designed and hygiene protocols; and regular disinfecting of working
to increase engagement while meeting the needs and areas and equipment. A greater emphasis was also placed on
increasing the business potential of upper mass customers. video conferencing and other online solutions to meetings
This is part of the service model implementation (SMILE) and interactions.
project, which is a new service model that focuses on

Future Development Plans

In the coming year, BCA network development will continue
selectively, with a major focus on improving service quality
and better customer experience. In addition, BCA will also
integrate the STAR Teller machine with dual screen tablet
and application that allowing customers to make self-service
cash transactions at branches. All applications and machines
developed at branches aim to increase customer safety
and enhance the efficiency of transactions at branches.
Automation in the branches will continue to be developed
through 2021 into 2022.
BCA will also continue to develop features in Chat Banking

on WhatsApp and Halo BCA Chat services, such as application
submission for financial transaction, complaints and queries
of financial information. To maximise the value of SOLA,
a WhatsApp-based chat channel will also be developed to
facilitate easier communication between customers and
SOLA. In addition, Halo BCA will continue to maintain the
quality of services through existing social media such as
Twitter.
Online Account Opening will also see further developments

and improvements, and features will be introduced to use
biometric face-recognition technology in the customer
verification process, thereby reducing the Average Handling
Time and further enhancing the customer experience.

Business Support
INFORMATION
TECHNOLOGY
Responding to the rapid growth in digital

transactions, BCA carried out various initiative to
strengthen its IT infrastructure capabilities to meet
business and operational needs, as well as to ensure
the reliability of its system.
As one of the leading transaction banks in Indonesia, BCA is productivity & efficiency through increased automation. To
highly committed to investing in information technology (IT), that end, BCA continued to invest a substantial amount of
to ensure all banking services remain reliable and convenient capital expenditure, almost reach Rp4 trillion in 2020, mainly
at all times. for IT investment.
The rapid development of technology has changed the Leveraging Technology to Enhance Innovation
banking behavior of customers, bringing an evolution to the and Productivity
banking industry. Especially in 2020, the COVID-19 pandemic, In the midst of the COVID-19 Pandemic, BCA continued to
which drastically limited human mobility, prompted an innovate towards increased access to banking services despite
unprecedented demand for digital banking solutions. As the limitations presented by the national social distancing
the pandemic continued to spread, customers accessing the health and safety protocol. To support the growing customer
Bank’s transaction facilities online a hit record high, reaching preference for digital transactions, the Bank constantly
44 million transaction per day. enhances its online banking service capabilities and expands
its payments ecosystem.
BCA has been consistently developing its electronic banking
ecosystem, with a particular focus on mobile banking and The BCA IT team supported various innovations developed by
internet banking, with a view to maximizing accessibility BCA’s business units in providing suitable banking solutions
and convenience while maintaining the highest levels of for customers. For instance, in 2020, BCA launched the
reliability and security. This background has put BCA in a ‘Lifestyle’ feature on its BCA Mobile app, enabling customers
very strong position to respond to the digital evolution in to purchase game vouchers, airplane & train tickets and book
the banking industry. hotels. The Bank also continued to enhance the capacity and
capabilities of online account openings via BCA Mobile,
The Bank continuously strengthen the capacity and giving convenience and flexibility to customers to open an
capabilities of its IT infrastructure follows a digital account without having to come to the branch. In addition,
transformation blueprint, to support business growth and the capabilities of Virtual Assistant (VIRA) is constantly
improve internal business processes. IT plays a major role developed to provide financial services and information
in delivering quality solutions to customers and optimizing using chatbot technology and machine learning.

As the e-commerce and fintech sectors continue to grow, more direct access to their banking solutions via a range
BCA is continuously developing its Application Programming of self-service facilities, such as self-service cash deposits/
Interface (API) technology to widen the connectivity across withdrawals, mobile or internet banking registration and
the digital landscape and be prepared to embark on the open credit card applications.
banking era. The Bank is confident that these integrations
will deliver a better customer experience and enlarge Strengthening IT Infrastructure Capabilities
its payment services ecosystem to support the growth of Responding to the rapid growth in digital transactions, BCA
transaction banking business. carried out various initiative to strengthen its IT infrastructure
capabilities to meet business and operational needs, as well
The development of big data analytics and data integration as to ensure the reliability of its system.
has become one of BCA IT strategic initiatives, as BCA
continued to optimize its data set to studying more about Currently, BCA is constructing a New Data Center to support
customer needs and preferences, in turn to create a better the increased traffic. Besides anticipating the increase
solutions for the customers. in electronic transactions, the New Data Center is also
intended to enhance integration with the subsidiaries. BCA
In 2020, BCA continued to invest in efficiency by developing continues to modernize infrastructure, such as upgrading
technology. The Bank adopted various technology in order to the mainframe infrastructure and core system application
improve productivity, such as Optical Character Recognition, like wealth management core system, treasury and other
Artificial Intelligence, and Robotic Process Automation systems to support corporate banking business, as a form of
systems to reduce the requirements for human labour in internal business process reengineering, which also will lead
certain work processes, allowing employees to dedicate more to increased efficiency.
of their time to deepening relationships with customers and
delivering value-added work. BCA relies on the latest advancements in digital infrastructure
along with competent human resources to manage it. In the
Along with this implementations, BCA is developing a more last 3 years, BCA has recruited more than 500 employees in
efficient Future Branch model by optimizing technology and the IT sector, bringing the total number of IT employees to
digital devices, which is a concept whereby customers have 1,086 in 2020.

Business Support
INFORMATION TECHNOLOGY
To build a work culture that is innovative and agile, BCA To protect the important electronic information, BCA has
also made adjustments to the organizational structure and implemented a data security strategy through Data Loss
increased the capabilities of its employees. HR development Prevention (DLP), data classification, 2-Factor Authentication
in the IT sector continues to be carried out through various (2FA), and upgraded Security Information and Event
forms of online training related to IT capabilities, both Management (SIEM) tool to the latest technology in
domestically and abroad, and through participation in detecting fraud attempts.
various online events related to the latest technological
advancements. The competence of human resources continues to be
strengthened through training and education related
In addition, to enrich the young generation of Indonesia in to IT system security to anticipate cyberattacks. The
the field of IT by combining theory with practice, BCA also Bank continuously raises Security Awareness through
held the ICStar Hackathon from April to September 2020. communications both within the company and externally.
This event also serves as a forum for BCA to find and recruit
potential talents to join its IT team. Meanwhile, as a response to the COVID-19 pandemic, BCA
instated work from home procedures. Where required a
As relationships remain an essential factor in banking business, particular security protocols by utilizing technology such as
and with the increase reliance on digital transactions, BCA Virtual Private Network (VPN) and Zero-Trust Technology.
has kept customer engagement in focus and recruited more Remote-accessible applications were assessed for risk, and
employee with Relationship roles. During the pandemic, staff were granted with selective access according to their
with a reduction on face-to-face interactions and customer clearance levels and operational needs.
visits to branches, BCA emphasized online connectivity with
virtual conferences and webinars to maintain relationships As a result of the Bank’s consistency in strengthening the
with customers. network and infrastructure security, BCA has obtained ISO
27001 standard certification related to the Information
Improving Security, Increasing Reliability Security Management System standard for the BCA Network
As the Bank’s network expands and customers have broader and Data Center System.
access to BCA services via an increasing array of channels and
platforms, maintaining security is a top priority. As such, the Future Development Plans
BCA IT Team periodically updates security to protect data and BCA will continue to invest in IT to support the ever
to ensure that the IT system does not experience interference, increasing volume of digital transactions and to facilitate
including through the prevention and anticipation of cyber- the Bank’s business activities in 2021 and beyond through
crime threats and fraud attempts. increased security and efficiency. BCA will increase IT capacity
and capability and to develop employee competencies in the
The implementation of information security is regularly IT field, to support the achievement of the Bank’s targets.
reviewed in accordance with applicable policies. The Bank
has a Security Monitoring Center (SMC) team to monitor all Initiatives planned for 2021 include the continued
threats and attacks against BCA’s Information Technology development of a New Data Center, High Availability System,
systems, both internally and externally. Architecture Rollouts, and Cloud Technology. In facing the
development of new ways of working in the new normal
In securing the applications with direct exposure to the era, BCA will develop more flexible and digital-based work
internet, BCA monitors data traffic for malware detection processes through Work from Anywhere (WFA) procedures.
and frequently conducts application vulnerability testing.
BCA continued to optimize the use of Machine Learning and
Artificial Intelligence technology to carry out early detection
of data traffic anomalies on its network and database.

With regard to the Bank’s ongoing diligence concerning

security, BCA will continue to strengthen human resources,
both within the IT Team and throughout the organisation by
providing education and increasing awareness through video,
email, e-learning, and meetings. In addition, The Bank will
continue its active approach to educating customers about
cyber security awareness and always making adjustments to
the latest conditions, both in terms of process, procedures
and technology used.
The BCA Information Technology Team continues to

collaborate with business units to support the Bank’s plan
to develop a new omnichannel system by preparing the
right infrastructure and technology to provide seamless
experiences and transactions to customers.

ECONOMIC AND
BANKING SECTOR REVIEW
Indonesia did not escape the COVID-19 pandemic,

nor its impact on the national economy. GDP growth,
which before the pandemic was predicted to surpass
5.0%, fell to -5.3% in Q2. The appropriate measures
taken by the Government and regulators were able
to reduce economic downturn to -2.1% by the end of
December 2020.
Growth in Indonesia Gross Domestic Product (GDP) (%)

Economic Review
2020 was a challenging year, impacted by the COVID-19
6.3 6.4 6.2 6.0
pandemic which ultimately spread across the globe and 6.0
5.6 5.5 5.5
5.1 5.0 4.9 5.0 5.1 5.2 5.0
brought economies to a standstill in many countries. In the 4.4 4.7 4.6
middle of the global economic slowdown, several countries
appear to have succeeded in controlling the spread of
COVID-19. China, for example, the country first affected
by the pandemic, was also the country that had the most
success in controlling its spread. China saw improvement in 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Source: Central Bureau of Statistics
its economy, supporting a recovery in the prices of several
industrial commodities, including metals and coal, which had (2.1)
a positive impact on the export performance of producing
countries such as Indonesia.
In many ways, the 2020 economic crisis has been very different
Indonesia did not escape the COVID-19 pandemic, nor its from previous crises that have affected the Indonesian
impact on the national economy. GDP growth, which before economy. Consumption, which is usually the stronghold
the pandemic was predicted to surpass 5%, fell to -5.3% of economic stability, was hit hard by restrictions on social
in Q2. The appropriate measures taken by the Government mobility, which brought a decline in almost all sectors. On
and regulators were able to reduce economic downturn the other hand, export rebound, low import and the decline
to -2.1% by the end of December 2020. This is the worst in world oil prices contributed to Indonesia’s trade balance
economic downturn the country has seen since the 1997– surplus and helped maintain the stability of the Rupiah
1998 Asian Economic Crisis. The signs of economic recovery exchange rate.
began to show after the government relaxed social
distancing regulations (PSBB Transitional) in certain parts
of the country, the spread of COVID-19 has not yet slowed
down and will likely continue to restrict economic recovery
in the short term.

Inflation and BI 7-day (Reverse) Repo Rate (%)

7% Indonesia’s economic prospects will depend heavily on the
BI 7-day (Reverse) Repo Rate
6%
6.00
5.75
COVID-19 pandemic, both domestically and globally. As
5.50
5.00 2021 begins, the global economy as a whole is still shrouded
5% 4.75 4.75 4.75
4.33 4.25
4.00 in uncertainty. The pandemic continues to spread in some
3.75
4% 3.88 3.72
3.40 3.49 parts of the world, and the social and economic impacts
3.13
3%
3.30
3.25 3.12
2.88
3.13 2.98
persist. However, several effective and safe vaccines reached
2.83 2.67
Inflation 2.72
2%
2.57
1.54
completion in December of 2020, and these hold the key to
1.68
ending the economic crisis. As of the publication of this report,
1%
Apr-17 Aug-17 Dec-17 Apr-18 Aug-18 Dec-18 Apr-19 Aug-19 Dec-19 Apr-20 Aug-20 Dec-20 vaccines have been made publicly available in a handful of
Source: Central Bureau of Statistics and Bank Indonesia
countries, and the mass production and global distribution
will gradually take place throughout 2021. The Indonesian
The proactive response from policy makers contributed government has plans to provide free vaccination to all
significantly to the resilience of the Indonesian economy citizens in 2021, which is expected to drive both the national
in the face of these challenges. A fiscal stimulus in the health and economic recovery. Further, the ratification of the
form of the National Economic Recovery (PEN) programme Omnibus Law by the Indonesian Government is also expected
amounting to Rp695 trillion provided a support to the to support a better investment climate for Indonesia in the
Indonesian economy, both driving increased demand and long run.
supporting supply with tax incentives, MSME & corporate
support. At the same time, BI released a series of important
policies throughout 2020, cutting the 7-Day Reverse Repo
interest rate by 125 bps to 3.75%, and the minimum Rupiah
reserve requirement (GWM) ratio by 250 bps to 3.0%.

Banking Sector Overview Looking toward 2021, it is estimated that national banks will
The government’s effective response to the Coronavirus still be shrouded in uncertainty as the COVID-19 pandemic
pandemic offered great support for macroeconomic recovery continues to place pressure on the Indonesian economy.
process during 2020. The banking sector saw solid growth Transitioning back to normal after the pandemic can
in third party funds, posting a 11.1% increase to Rp6,658.5 present risks of its own, such as credit risk concern after the
trillion in 2020. A combination of the PEN program, cautious restructuring relaxation ends. The right and appropriate
monetary policy and high public confidence in the Indonesian policies and synergy amongst policy makers, banks and
banking system provided a solid ground for strong liquidity. business community are essential to the nation’s recovery
On the other hand, national loan portfolio showed a decline and the stability of the Indonesian economy.
reaching as low as 2.4%, owing to the decline in demand for
credit from the real sector. BCA continues to believe that the banking sector has the
potential for recovery particulary in the second semester of
The OJK responded to the economic downturn with a policy 2021. This is based on the government’s prompt response to
easing credit restructuring regulations to support banking the pandemic and with consideration to the many positive
sector and businesses affected by COVID-19. Under the catalysts, such as the growth of the middle income class
relaxation policy through POJK No.11/POJK.03/2020 that has and the nation’s productive population. Credit growth is
amended by POJK No.48/POJK.03/2020 with valid date until expected to return alongside the gradual economic recovery.
March 2022 (“OJK Credit Relaxation Policy”), restructured On the back of benign inflation and stable foreign exchange,
loans were allowed to be counted as Current, resulting a Bank Indonesia issued a low interest rate policy to stimulate
manageable NPL ratio of 3.1% and giving reasonable time the economy and credit demand. BCA is also confident that
for debtors to focus on business recovery and repayment the acceleration of digitalisation in Indonesian banking will
capabilities. Loan restructuring experienced a significant provide distinct benefits for the growth of the sector in the
increase following these policies, reaching Rp971 trillion by future.
the end of the year. Regulator’s strong commitment and its
prompt policies were effective in supporting the resilience
performance of national banks amidst the pressures of the
pandemic. Key financial metrics remained sound with an LDR
of 82.2% and CAR of 23.8%.

FINANCIAL PERFORMANCE OVERVIEW

BCA IN 2020
In 2020, BCA reported resilience performance amidst the On the lending side, demand for credit in the banking sector
challenges of the COVID-19 pandemic, which had a broad has been limited under the conditions of the pandemic which
impact on the global and domestic economy. The COVID-19 have included limited mobility that affected the business
pandemic drove change in various business landscapes climate and purchasing power of the general public. In 2020,
and aspects of life, however, support from the regulators, BCA managed to book a 5.0% YoY business loan facilities.
through various policies, helped the banking sector and BCA However, stagnant business activities have led to lower
navigate the ensuing challenges. loan utilization rate which caused a decline in BCA loan
balance by 2.1% YoY to Rp574.6 trillion. Corporate loans still
BCA in the Banking Industry in 2020 experienced positive growth, mainly driven by investment
loans in certain sectors such as edible oils, infrastructure, and
financial services.
6,658
5,482
BCA’s capital and liquidity were maintained at an adequate
position, providing solid ground to withstand the economic
slowdown. In 2020, the capital adequacy ratio (CAR) and the
3,828*
834 ratio of credit to third party funds (LDR) stood at 25.8% and
642 65.8% respectively. Meanwhile, the ratio of non-performing
575
loans (NPL) was recorded at 1.8%, on the back of the
implementation of OJK Credit Relaxation Policy. Total loans
at risk (LAR) consisting of NPL, loans in the special mention
Current Account & Third Party Funds Loans category and restructured loans in the current category,
Saving Account
reached Rp108.5 trillion or 18.8% of total loans, better than
Industry BCA early estimation at 30% of the total loans.
* Nov 20 82.2%
The circumstances presented by the COVID-19 pandemic 65.8%

provided an opportunity for BCA to increase its focus on
digital banking transactions and expand the payment service 24.2%
25.8%
ecosystem. Various strategic collaborations with fintech
and e-commerce businesses were taken to adapt to the 3.1%
1.8%
changing needs of society and the increasing demand for
digital transactions as part of the new normal. 2020 saw a
robust CASA growth of 21.0%, the highest in the past 5 years NPL LDR CAR
despite conditions of lower interest rates, owing to strong
customer trust in the Bank’s transaction banking franchise. Industry BCA
Solid funding supported the growth of BCA’s total assets,

reaching more than Rp1,000 trillion. As of December 31, BCA booked adequate credit provisioning, increased by
2020, BCA’s total assets grew by 17.0% or Rp156.6 trillion 153.3% compared to last year to Rp11.6 trillion. 2020 net
to Rp1,075.6 trillion. This strengthens BCA’s position as the profit was recorded at Rp27.1 trillion, slightly lower than
largest private bank in Indonesia, with an asset market share Rp28.6 trillion in 2019. Despite the various challenges faced
of 11.4%. throughout the year, BCA booked solid growth in pre-
provisioning operating profit (PPOP) of 10.6% year on year
reaching Rp45.2 trillion.

Below is a description of the Management’s Discussion and Analysis regarding BCA’s financial performance during 2020,
which is compared to 2019 in accordance with the prevailing principles contained in the Statement of Financial Accounting
Standards (PSAK) in Indonesia. Management Discussion and Analysis refers to the Consolidated Financial Statements of
PT Bank Central Asia, Tbk and Subsidiaries for the years ending 31 December 2020 and 31 December 2019, which have been
audited by Kantor Akuntan Publik Tanudiredja, Wibisana, Rintis & Rekan (a member firm of PwC Global Network).
FINANCIAL POSITION
Amidst the challenging economic conditions and the pressures that faced the business environment as a result of the pandemic,
BCA maintained a sound financial position with adequate liquidity and capital.
ASSETS
Total Assets (in billion Rupiah)

Increase / (decrease) Increase / (decrease)
2020 2019 2018
2020 2019
(%) (%) (%)
Nominal to Total Nominal to Total Nominal to Total Nominal % Nominal %
Assets Assets Assets
Cash and Current 51,805 4.8% 73,326 8.0% 65,240 7.9% (21,521) -29.4% 8,086 12.4%
Accounts with Bank
Indonesia
Current Accounts with 11,972 1.1% 10,522 1.1% 8,498 1.0% 1,450 13.8% 2,024 23.8%
Other Banks
Placement with Bank 47,451 4.4% 30,948 3.4% 31,683 3.8% 16,503 53.3% (735) -2.3%
Indonesia & Other
Banks
Securities 339,372 31.6% 152,559 16.6% 118,294 14.3% 186,813 122.5% 34,265 29.0%
Investment Securities 192,553 17.9% 142,983 15.6% 109,081 13.2% 49,570 34.7% 33,902 31.1%
Securities Purchased 146,819 13.7% 9,576 1.0% 9,213 1.1% 137,243 1,433.2% 363 3.9%
under Agreements to
Resell
Loans - gross 574,590 53.4% 586,940 63.9% 538,100 65.2% (12,350) -2.1% 48,840 9.1%
Allowance for (26,946) -2.5% (14,906) -1.6% (13,569) -1.6% 12,040 80.8% 1,337 9.9%
Impairment Losses on
Loans (-/-)
Fixed Assets gross 21,915 2.0% 20,852 2.2% 19,337 2.4% 1,063 5.1% 1,515 7.8%
Others 55,411 5.2% 58,748 6.4% 57,205 7.0% (3,337) -5.7% 1,543 2.7%
Total Assets 1,075,570 100.0% 918,989 100.0% 824,788 100.0% 156,581 17.0% 94,201 11.4%
Total assets reached Rp1,075.6 trillion at the end of 2020, a 17.0% or Rp156.6 trillion increase from 2019. This growth was
mainly derived from the increase in liquidity placed in securities in the form of government bonds as well as placements in
short-term instruments, which is low risk, including securities issued by Bank Indonesia.

Total Earning Assets - gross (in billion Rupiah)

2020 2019 2018
2020 2019
(%) to Total (%) to Total (%) to Total
Nominal Earning Nominal Earning Nominal Earning Nominal % Nominal %
Assets Assets Assets
Placements with Bank 47,451 4.7% 30,948 3.8% 31,683 4.3% 16,503 53.3% (735) -2.3%
Indonesia and Other
Banks
Securities* 338,812 33.7% 151,925 18.6% 117,739 16.0% 186,887 123.0% 34,186 29.0%
Investment Securities* 191,992 19.1% 142,348 17.4% 108,526 14.8% 49,644 34.9% 33,822 31.2%
Securities Purchased 146,820 14.6% 9,577 1.2% 9,213 1.3% 137,243 1,433.0% 364 4.0%
under Agreements to
Resell
Loans 574,590 57.1% 586,940 71.7% 538,100 73.3% (12,350) -2.1% 48,840 9.1%
Consumer Financing 8,514 0.8% 11,158 1.4% 8,156 1.1% (2,645) -23.7% 3,002 36.8%
and Investment in
Finance Leases
Others 36,057 3.6% 37,723 4.6% 38,723 5.3% (1,666) -4.4% (1,000) -2.6%
Total Earning Assets 1,005,423 100.0% 818,694 100.0% 734,401 100.0% 186,729 22.8% 84,293 11.5%
Total Earning Assets to 93,5% 89,1% 89,0%
Total Asset (%)
* In audited Consolidated Financial Statements, Investment Securities (gross) was recorded at Rp192,753 billion in 2020 (including investment in shares amounting to Rp761 billion)
dan Rp143,053 billion in 2019 (including investment in shares amounting to Rp705 billion).
Earnings assets portfolio accounted for 93.5% of the asset Cash decreased by 4.3% from Rp25.4 trillion to Rp24.3 trillion,
portfolio, amounting to Rp1,005.4 trillion, an increase with 96.9% of cash balance in Rupiah. This includes cash in
of 22.8% or Rp186.7 trillion from the previous year. This ATMs, amounting to Rp10.3 trillion. Lower cash balance
growth was mainly recorded in securities purchased under was due to limited business activity caused by the COVID-19
agreements to resell (reverse repo) which rose significantly pandemic and BCA operating hour’s adjustments in selected
by 1,433.0% to Rp146.8 trillion in 2020. The yield on earning branches. In addition, to promote #BankingFromHome
assets in 2020 was recorded at 6.7%, lower than the previous services, payment links and QRIS supported a transition from
year’s 7.9%, consistent with the trend of lower interest rates conventional transaction banking practices to BCA Mobile
and the impact of credit restructuring. supported by Halo BCA.
At the end of 2020, loans booked at Rp574.6 trillion, Meanwhile, Current Accounts with Other Banks increased
decreased by 2.1% or Rp12.4 trillion from previous year, as by 13.8% from Rp10.5 trillion to Rp12.0 trillion. Most of the
a proxy for economic conditions in 2020. Signs of recovery placements of BCA funds are in leading overseas banks. The
began to appear in the last quarter as businesses and society portion of current accounts with other banks was recorded
at large began to adapt to the new normal. at 1.1% of total assets, relatively stable from the previous
year.
CASH, DEPOSITS WITH BANK INDONESIA &
DEPOSITS WITH OTHER BANKS PLACEMENTS WITH BANK INDONESIA & OTHER
In 2020, the position of Cash and Current Accounts with Bank BANKS
Indonesia decreased by 29.4% to Rp51.8 trillion from the At the end of 2020, Placements with BI (Bank Indonesia) and
previous year’s position of Rp73.3 trillion. Other Banks rose 53.3% to Rp47.5 trillion compared to the
previous year’s Rp30.9 trillion. The placement was mainly
Current accounts with Bank Indonesia was recorded at short-term in nature with tenors less than 3 months. This is
Rp27.5 trillion, dropped 42.6% or Rp20.4 trillion from last part of the prudent principles of BCA liquidity management,
year, owing mainly to the lowering of the statutory reserve ensuring the availability of short-term liquidity.
requirement by BI to ensure adequate liquidity for banks. In
2020, through PBI No.22/3/PBI/2020, BI changed the statutory
reserve requirements (PBI No.20/3/PBI/2018) to a Rupiah
reserve requirement of 3.0% (previously 5.5%) and foreign
currency reserve requirement of 4.0% (previously 8.0%).

Securities (in billion Rupiah)

2020 2019 2018
Nominal % Nominal %
Investment Securities 192,553 142,983 109,081 49,570 34.7% 33,902 31.1%
SBBI, SDBI & SBI Sharia 11,998 30,287 20,153 (18,289) -60.4% 10,134 50.3%
Government Bonds 150,076 80,174 58,327 69,902 87.2% 21,847 37.5%
Other Securities 30,479 32,522 30,601 (2,043) -6.3% 1,921 6.3%
Securities Purchased under Agreements to 146,819 9,576 9,213 137,243 1,433.2% 363 3.9%
Resell
Total 339,372 152,559 118,294 186,813 122.5% 34,265 29.0%
At the end of 2020, placements in securities reached Rp339.4 Loan Portfolio

trillion, an increase of 122.5% from Rp152.6 trillion in the
previous year, as the result of higher liquidity supported by 586.9 574.6
solid growth in third party funds and limited demand for 538.1
credit.
Placement in securities is mostly in the category ‘held to

maturity’ amounting to Rp192.6 trillion, a growth of 34.7%
from last year. The largest contribution came from the
government bond portfolio, which amounted to Rp150.1
trillion or 77.9% of total securities for investment purposes.
Along with prudent monitoring of dynamic market
conditions and instrument availability in the market, BCA 2018 2019 2020
placed its excess liquidity in fixed rate government bonds
with a relatively higher yield than other low risk instruments.
2020 was also marked by a significant increase in credit
Meanwhile short-term portfolio investment, securities restructuring with total reached Rp97.5 trillion or 16.9%
purchased under agreement to resell (reverse repo) were of total loans, which 90.3% of the restructured loans
recorded at Rp146.8 trillion, about 14 times higher than were related to the COVID-19 pandemic. BCA showed its
Rp9.6 trillion the previous year, mostly with underlying commitment to supporting customers, both businesses and
instruments in the form of government bonds. individuals, whose finances were affected by the pandemic
through credit restructuring adapted to the needs of the
LOANS customers.
At the end of 2020, BCA’s loan portfolio decreased by 2.1%
to Rp574.6 trillion. The portfolio was supported by positive
growth in Corporate loans, while segment of Commercial,
SME and Consumer recorded a decline in loan demand.
BCA’s credit market share was 10.5% at the end of 2020,
relatively stable compared to last year. Of the total loan
portfolio, sustainable financing accounted for around 22.1%
or Rp127.0 trillion in support of the ESG plan (Environmental,
Social, and Governance).

Loans by Segment
Loan Composition by Segment (non consolidated - in billion Rupiah)

2020 2019 2018
Nominal % Nominal %
Corporate 256,625 238,471 213,356 18,154 7.6% 25,115 11.8%
Commercial & SME* 197,942 214,203 189,960 (16,261) -7.6% 24,243 12.8%
Consumer 118,133 132,631 131,671 (14,498) -10.9% 960 0.7%
Mortgage 78,571 82,056 78,780 (3,485) -4.2% 3,276 4.2%
Vehicle 28,356 36,469 39,998 (8,114) -22.2% (3,529) -8.8%
Credit Card 11,206 14,106 12,893 (2,900) -20.6% 1,213 9.4%
Employee 2,949 2,946 2,927 3 0.1% 19 0.6%
Total 575,649 588,251 537,914 (12,602) -2.1% 50,337 9.4%
*)
Loan by Type of Usage
Loan Composition by Type of Usage (in billion Rupiah)

2020 2019 2018
2020 2019
Nominal Composition Nominal Composition Nominal Composition Nominal % Nominal %
Working Capital 276,388 48.1% 278,378 47.4% 255,323 47.5% (1,990) -0.7% 23,055 9.0%
Investment 177,122 30.8% 172,994 29.5% 148,179 27.5% 4,128 2.4% 24,815 16.7%
Consumer 117,925 20.5% 132,622 22.6% 131,671 24.5% (14,697) -11.1% 951 0.7%
(including Credit
Card)
Employee 3,155 0.5% 2,946 0.5% 2,927 0.5% 209 7.1% 19 0.6%
Total 574,590 100.0% 586,940 100.0% 538,100 100.0% (12,350) -2.1% 48,840 9.1%
Based on loan type, business loans accounted for 78.9% The challenging economic pressures in 2020 caused the
of total loans with working capital and investment loans public to slow down their consumptive appetites. As a result,
respectively stood at Rp276.4 trillion (-0.7% YoY) and Rp177.1 Consumer loans fell 11.1% or Rp14.7 trillion from last year
trillion (+2.4% YoY). to Rp117.9 trillion. The downward was caused by significant
repayments due to relatively short-term tenor of consumer
By segment, Corporate loans were recorded at Rp256.6 loan portfolio and much lower of new bookings from 2019.
trillion, 7.6% or Rp18.2 trillion higher compared to last year. BCA offered credit facilities to meet customer needs through
A large part of this growth came from investment loans, various virtual events such as BCA KPR Online Expo and
which in total grew by 2.4% to Rp177.1 trillion, mainly in BCA Virtual Auto Show in September 2020. The BCA KPR
sectors such as edible oils and telecommunications sectors Online Expo was a collaboration with around 60 property
and transportation infrastructure. developers and more than 200 projects, attended mostly by
visitors aged under 44 years. The results of this event were
Meanwhile, Commercial & SME segments recorded a decline quite reasonably good during the pandemic, giving some
by 7.6% or Rp16.3 trillion to Rp197.9 trillion compared to support to new bookings of consumer loans.
Rp214.2 trillion in 2019. This decline was mostly attributable
to a drop in working capital loans of Rp2.0 trillion in total,
primarily in automotive & transportation and building
material & construction. Going forward, the recovery of
the national economy and the optimization of the role
of commercial business centers and Micro Small Medium
Enterprise (MSME) centers in major cities in Indonesia are
expected to boost an increase in BCA’s Commercial & SME
loans.

Loan by Industry
Diversification in lending minimizes the risk of credit concentration in certain sectors. In 2020, BCA lending to the ten largest
sectors accounted for 53.3% of total loans. At the end of the year, BCA’s largest loan portfolio was in the financial services
sector, accounting for 8.3% of total loans. Meanwhile, loans to the plantation and agriculture sector accounted for 7.1% and
the distributor, retailer and wholesaler sector for 6.2%.
Top 10 Corporate, Commercial and SME Sectors (based on internal classification)*

2020 2019 2018
Financial Services 8.3% 7.8% 8.0%
Plantation and Agriculture 7.1% 7.4% 7.5%
Distributor, Retailer and Wholesaler 6.2% 6.2% 6.6%
Building Material and Other Construction Related 6.1% 6.7% 6.7%
Properties and Construction 5.3% 5.4% 5.2%
Textile and Garment 4.6% 4.3% 4.5%
Food and Beverages 4.5% 4.4% 4.5%
Automotive and Transportation 4.3% 5.1% 5.0%
Chemicals and Plastics 3.6% 4.2% 4.2%
Power Generation 3.3% 4.3% 3.7%
Total 53.3% 55.8% 55.9%
* Not including consumer and employee loans;
Note: These categories are based on internal classifications by BCA and are defined differently from those in the Financial Audit Report, which refers to classifications in the
General Bank Report as stipulated by the regulator.
Loan Quality
The application of the prudent principle has become a very important in the banking industry, especially with the unprecedented
conditions raised by the pandemic and the challenges they have presented to maintaining long-term quality credit growth.
BCA always maintains a strong relationship and open communication with customers, monitors business performance as well
as the capabilities of debt repayment.
BCA offered proactive and selective credit restructuring for customers experiencing financial constraints as a result of the
COVID-19 crisis. For business loans, the restructuring scheme was carried out, deferring principal payments, , deferring principal
and interest payments, reducing interest, of combination of all those three scheme. Meanwhile, restructuring for individual
customers was mostly through tenor extensions.
Loan at Risk (LAR) by segment (non consolidated – in billion Rupiah)

LAR (Nominal) LAR (%)** LAR
Increase / (Decrease) Increase / (Decrease)

2020 2019
2020 2019 2018 2020 2019 2018
Rp % Rp %
Corporate 40,866 7,023 6,146 15.9% 2.9% 2.9% 33,843 481.9% 877 14.3%
Commercial & SME* 42,658 8,567 7,673 21.6% 4.0% 4.0% 34,091 397.9% 894 11.7%
Consumer 24,942 7,019 6,344 21.1% 5.3% 4.8% 17,923 255.4% 675 10.6%
Total LAR 108,466 22,609 20,163 18.8% 3.8% 3.7% 85,857 379.8% 2,446 12.1%
*
**
LAR nominal/respective loan portfolio

BCA measures the Loan at Risk (LAR) ratio to describe a for impairment losses on loans total of Rp9.7 trillion over
broader scope of credit risk. LAR is the sum of loans with a the year, bringing the LAR coverage ratio to 24.8%. The
collectibility of “Non-Performing Loans”, “Special Mention” business segment contributed 77.0% of total LAR, while
and restructured loans with a collectibility of “Current”. the remaining 23.0% of total LAR came from the consumer
segment. Economic sector with relatively higher LAR ratio was
In 2020, BCA’s total LAR was Rp108.5 trillion or 18.8% of spotted in hotel & Tourism, property & construction, textile,
total loans, a significant increase from the previous year’s and metal-based industry. A more detailed explanation
Rp22.6 trillion or 3.8% to total loan, owed to the COVID-19 about LAR can be seen on the business support part in risk
credit restructuring. To that end, BCA added an allowance management section.
Restructured Loans (non consolidated – in billion Rupiah)

2020 2019 2018
Nominal % Nominal %
Performing Loan 93,259 6,506 5,650 86,753 1,333.4% 856 15.2%
Current 88,005 3,145 2,903 84,860 2,698.3% 242 8.3%
Special Mention 5,254 3,361 2,747 1,893 56.3% 614 22.4%
NPL 4,228 2,642 2,336 1,586 60.0% 306 13.1%
Substandard 1,620 895 1,168 725 81.0% (273) -23.4%
Doubtful 592 208 173 384 184.6% 35 20.2%
Loss 2,016 1,539 995 477 31.0% 544 54.7%
Total Restructured Loan 97,487 9,148 7,986 88,339 965.7% 1,162 14.6%
Total Loan Portfolio 575,649 588,251 537,914 (12,602) -2.1% 50,337 9.4%
% Restructured Loans to Total Loans Portfolio 16.9% 1.6% 1.5% n.a n.a n.a n.a
At the end of 2020, loans restructured by BCA were recorded at Rp97.5 trillion, an increase of 965.7% compared to restructuring
in 2019 of Rp9.1 trillion. Most of the restructured loans were collectibility loans 1 (Current) in line with OJK Credit Relaxation
Policy, accounted for Rp88.0 trillion or 90.3% of BCA’s total restructured loans.
Loans by Collectibility (non consolidated – in billion Rupiah)

2020 2019 2018
(%) to (%) to (%) to
Nominal Nominal Nominal
Total Loans Total Loans Total Loans
Performing Loan 565,322 98.2% 580,374 98.7% 530,320 98.6%
Current 555,188 96.4% 568,788 96.7% 520,654 96.8%
Special Mention 10,134 1.8% 11,586 2.0% 9,666 1.8%
NPL 10,327 1.8% 7,877 1.3% 7,594 1.4%
Substandard 2,048 0.4% 1,307 0.2% 1,678 0.3%
Doubtful 1,090 0.2% 687 0.1% 1,185 0.2%
Loss 7,189 1.2% 5,883 1.0% 4,731 0.9%
Total Loans 575,649 100.0% 588,251 100.0% 537,914 100.0%
NPL Ratio – gross 1.8% n.a 1.3% n.a 1.4% n.a
NPL Ratio – net 0.7% n.a 0.5% n.a 0.4% n.a
Provision / NPL 260.9% n.a 189.2% n.a 178.7% n.a
At the end of 2020, BCA recorded a total NPL of Rp10.3 trillion (2019: Rp7.9 trillion) with an NPL ratio - gross against total loans
of 1.8% (2019: 1.3%). This ratio was lower than the national banking sector’s average NPL ratio of 3.1%. Overall, the allowance
for impairment losses on loans at the end of 2020 was recorded at Rp 26.9 trillion, 24.8% of total LAR and 260,9% of total NPL.

NPL Ratio by Segment NPL Ratio of Consumer Loans

(non consolidated) (non consolidated)
3.6%
3.5%
3.1%
2.2% 2.1%
2.1% 1.9%
1.7% 1.6% 1.5%
1.6% 1.6%
1.4%
1.3% 1.4% 1.2% 1.1% 1.1% 1.0% 1.1%
0.9%
Corporate Commercial & SME Consumer Mortgages 2 Wheeler 4 Wheeler Credit Card
2018 2019 2020 2018 2019 2020
With the rapidly changing conditions of the business environment, BCA continues to apply the prudent lending principle and
periodically performs stress testing in anticipation of various scenarios. The results of stress testing indicate that BCA’s credit
quality is manageable at a healthy level in the face of potential risks under the scenarios prepared.
Details of Loans Written Off (non-consolidated – in billion Rupiah)

2020 2019 2018
Nominal % Nominal %
Corporate 655 524 788 131 25.0% (264) -33.5%
Commercial 723 743 626 (20) -2.7% 117 18.7%
SME 220 255 44 (35) -13.7% 211 479.6%
Consumer 1,583 1,400 1,040 183 13.1% 360 34.6%
Mortgage 360 305 170 55 18.0% 135 79.4%
4 Wheeler 465 420 214 45 10.7% 206 96.3%
2 Wheeler 87 157 187 (70) -44.6% (30) -15.9%
Credit Card 671 518 469 153 29.5% 49 10.4%
Total 3,181 2,922 2,498 259 8.9% 424 17.0%
In 2020, BCA wrote off a total of of Rp3.2 trillion in loans, up 8.9% from the previous year. The ratio of loans written off to
BCA’s outstanding loans was recorded at 0.6% at the end of 2020.
FIXED ASSETS
As of December 31, 2020, total fixed assets increased by 5.1% ecosystem. In 2020, realized capital expenditure (Capex)
to Rp21.9 trillion compared to last year’s Rp20.9 trillion. This reached Rp3.8 trillion, of which the largest expenditure
was mainly due to the increase in right-of-use assets and was investment in IT infrastructure and branch banking
office equipment. Most fixed assets are in the form of land networks, including ATM and EDC machines, as well as the
and buildings, network investment in the form of ATMs, development of online channels.
EDCs and investment in information technology, and other
network related assets which are recorded in the office LIABILITIES
equipment account. BCA’s liabilities were recorded at Rp890.9 trillion in 2020, an
increase of 19.6% or Rp146.0 trillion compared to Rp744.8
In order to provide reliable and quality transaction banking trillion in 2019. In the composition of BCA’s liabilities, Third
services and improve business efficiency, BCA continues to Party Funds are the largest component at 93.6% of the total.
make investments, especially in digital development. BCA
also made various investments in the banking network and in
information technology infrastructure as a strategic step to
increase the number of customers and expand the payment

Liabilities (in billion Rupiah)

Composition
2020 2019 2018 2020 2019
Nominal % Nominal % 2020 2019 2018
Third Party Funds 834,284 698,980 629,812 135,304 19.4% 69,168 11.0% 93.6% 93.8% 93.6%
Current Accounts 228,985 184,918 166,822 44,067 23.8% 18,096 10.8% 25.7% 24.8% 24.8%
Savings Accounts 413,161 345,634 316,182 67,527 19.5% 29,452 9.3% 46.4% 46.4% 47.0%
Time Deposits 192,138 168,428 146,808 23,710 14.1% 21,620 14.7% 21.5% 22.6% 21.8%
Deposits from Other 10,163 6,717 6,495 3,446 51.3% 222 3.4% 1.1% 0.9% 1.0%
Banks
Acceptance Payables 4,400 5,321 5,843 (921) -17.3% (522) -8.9% 0.5% 0.7% 0.9%
Debt Securities Issued 591 1,348 240 (757) -56.2% 1,108 461.7% 0.1% 0.2% 0.0%
Borrowings 1,307 2,333 2,093 (1,026) -44.0% 240 11.5% 0.1% 0.3% 0.3%
Accrued expenses and 17,540 14,022 15,026 3,518 25.1% (1,004) -6.7% 2.0% 1.9% 2.2%
other liabilities
Post-employment 9,646 7,955 6,406 1,691 21.3% 1,549 24.2% 1.1% 1.1% 0.9%
benefits obligation
Subordinated bonds 500 500 500 - 0.0% - 0.0% 0.1% 0.1% 0.1%
Other Liabilities 12,425 7,670 6,620 4,755 62.0% 1,050 15.9% 1.4% 1.0% 1.0%
Total Liabilities 890,856 744,846 673,035 146,010 19.6% 71,811 10.7% 100.0% 100.0% 100.0%
THIRD PARTY FUNDS

Composition of Third Party Funds (in billion Rupiah)
2020 2019 2018 Increase / (decrease) 2020 Increase / (decrease) 2019
Nominal Composition Nominal Composition Nominal Composition Nominal % Nominal %
Current 228,985 27.5% 184,918 26.5% 166,822 26.5% 44,067 23.8% 18,096 10.8%
Accounts
Rupiah 200,217 24.0% 163,319 23.4% 146,254 23.2% 36,898 22.6% 17,065 11.7%
Foreign 28,768 3.5% 21,599 3.1% 20,568 3.3% 7,169 33.2% 1,031 5.0%
Currency
Saving 413,161 49.5% 345,634 49.5% 316,182 50.2% 67,527 19.5% 29,452 9.3%
Accounts
Rupiah 397,082 47.6% 332,406 47.6% 302,006 48.0% 64,676 19.5% 30,400 10.1%
Foreign 16,079 1.9% 13,228 1.9% 14,176 2.2% 2,851 21.6% (948) -6.7%
Currency
Total 642,146 77.0% 530,552 76.0% 483,004 76.7% 111,594 21.0% 47,548 9.8%
Transactional
Account
Balance
(CASA)
Time 192,138 23.0% 168,428 24.0% 146,808 23.3% 23,710 14.1% 21,620 14.7%
Deposits
Rupiah 178,070 21.3% 154,115 22.0% 133,461 21.2% 23,955 15.5% 20,654 15.5%
Foreign 14,068 1.7% 14,313 2.0% 13,347 2.1% (245) -1.7% 966 7.2%
Currency
Total Third 834,284 100.0% 698,980 100.0% 629,812 100.0% 135,304 19.4% 69,168 11.0%
Party Funds
Rupiah 775,369 92.9% 649,840 93.0% 581,721 92.4% 125,529 19.3% 68,119 11.7%
Foreign 58,915 7.1% 49,140 7.0% 48,091 7.6% 9,775 19.9% 1,049 2.2%
Currency
On the funding side, BCA managed to record a strong performance during 2020 where total third party funds grew 19.4%
YoY to Rp834.3 trillion. This was supported by the strong growth of CASA (Current Account Saving Account) funds in line with
BCA’s strategic steps to continue strengthening its core business as a leading transaction banking service provider in Indonesia.
BCA’s commitment to providing convenience and security for transactions throughout the pandemic has been a factor in the
increasing number of customers and the number of transactions. CASA funds contributed 77.0% of the total third party funds,
while time deposits contributed the remainder. About 70.0% of CASA funds come from individual customers and the rest come
from organizational customers.

Current Accounts and Saving Accounts (CASA)
CASA & Time Deposit Current Account & Saving Account

Time Deposit Current Account
CASA Saving Account
834.2 642.1
699.0 192.1
629.8 530.5
483.0 229.0
168.4
146.8 184.9
166.8
483.0 530.6 642.1 316.2 345.6 413.2

2018 2019 2020 2018 2019 2020
Throughout 2020, BCA saw robust CASA performance, up 21.0% to Rp642.1 trillion, supported by the increase in the number
of accounts and the number of transactions on the BCA network, despite of unfavorable economic conditions. The number
of accounts increased by 12.6% to reach 24.5 million, supported by online account opening services through the BCA Mobile
application. Total number of transactions in 2020 reached 11.6 billion, grew by 34.8% compare to last year.
Number of Account Number of Transaction in Number of Transaction in

(in thousand) BCA Banking Network Mobile & Internet Banking
(in million) (in million)
24,487 11,567
21,743 9,585
19,040
8,583
6,356
6,382
34.8% 4,196 50.8%
34.5% 51.5%
2018 2019 2020 2018 2019 2020 2018 2019 2020
BCA recorded a significant increase in transactions via mobile Such strong transaction number performance was well
banking and internet banking during the pandemic. The supported by its integrated network & large ecosystem,
number of mobile banking and internet banking transactions quality relationship banking and up-to-date convenient
increased by 50.8%, compared to the previous year. In digital solutions. Robust transaction franchise has led BCA
2020, the number of transactions carried out over internet to gain and maintain a high-level of customer loyalty. The
banking, mobile banking and ATMs reached 99% of total continues development of digital solutions and the expansion
transaction in BCA. Meanwhile, branch banking still plays of the BCA ecosystem, including through collaboration with
important role in building relationships with customers and e-commerce and fintech platforms, have been among the
serving customers’ needs for big cash transactions. Although top priorities.
transactions in branches only cover 1% of total transactions,
they are responsible for 43.7% of transaction value.

CASA’s major contribution to total third party funds enabled of business activities. BCA’s CASA market share reached
the Bank to manage lower funding costs and to support 16.2% (Nov 2020), increase from 15.6% on the previous year.
lending business. On the other hand, for maintaining
sustainable CASA growth, the Bank incurs relatively high Current accounts increased by 23.8% to Rp229.0 trillion
operational costs derived from continuous investments in in 2020 from Rp184.9 trillion in 2019. Of the total current
information technology infrastructure, transaction banking accounts, 87.4% were funds denominated in Rupiah, with
service development while increasing automation and the remaining 12.6% in foreign currency. Meanwhile, savings
enhancing branch network services. BCA is committed to funds were recorded at Rp413.2 trillion, grew 19.5% from
ensure the provision of convenient, secure and reliable last year amid a reduction in interest rates on savings. Savings
banking services for the customers. The Bank’s relentless funds were dominated by Rupiah funds at 96.1%, while the
efforts generate high level of customer trust and favorable remaining 3.9% was denominated in foreign currencies.
results where many customers placed their excess liquidity in
CASA whilst waiting for economic recovery during limitation
Time Deposits
Time Deposits (based on maturity date, in billion Rupiah)

2020 2019 2018
Nominal Composition Nominal Composition Nominal Composition
1 Month 131,355 68.4% 96,964 57.6% 86,611 59.0%
3 Months 37,895 19.7% 44,321 26.3% 41,195 28.1%
6 Months 12,404 6.4% 16,694 9.9% 14,888 10.1%
12 Months 10,484 5.5% 10,449 6.2% 4,114 2.8%
Total 192,138 100.0% 168,428 100.0% 146,808 100.0%
Time deposits from BCA were recorded at Rp192.1 trillion, up 14.1% compared to last year amid a downward trend in interest
rates. During 2020, the regulators successfully maintained adequate liquidity in the banking sector and at the same time
stimulated economic activity, such as by reducing the Minimum Statutory Reserves (GWM). BCA also made adjustments,
decreasing deposit rates gradually by a total of 150 basis points throughout 2020. Despite a relatively low interest rate on time
deposits, BCA recorded a growth in time deposit funds, which is testament to the strength of the BCA franchise.
EQUITY
Equity (in billion Rupiah)

Composition
2020 2019 2018 2020 2019
Nominal % Nominal % 2020 2019 2018
Issued and fully paid-up 1,541 1,541 1,541 - 0.0% - 0.0% 0.8% 0.9% 1.0%
capital
Additional paid-in 5,549 5,549 5,549 - 0.0% - 0.0% 3.0% 3.2% 3.6%
capital
Revaluation surplus of 9,521 9,521 8,752 - 0.0% 769 8.8% 5.2% 5.5% 5.8%
fixed assets
Retained earnings 160,539 155,114 135,569 5,425 3.5% 19,545 14.4% 86.9% 89.0% 89.3%
Appropriated 2,241 1,956 1,697 285 14.6% 259 15.2% 1.2% 1.1% 1.1%
Unappropriated 158,298 153,158 133,872 5,140 3.4% 19,286 14.4% 85.7% 87.9% 88.2%
Other equity 7,447 2,318 248 5,129 221.3% 2,070 834.7% 4.0% 1.3% 0.2%
components
Non-controlling interest 118 100 94 18 18.0% 6 6.4% 0.1% 0.1% 0.1%
Total Equity 184,715 174,143 151,753 10,572 6.1% 22,390 14.8% 100.0% 100.0% 100.0%
BCA’s Total Equity in 2020 increased by 6.1% or Rp10.6 trillion to Rp184.7 trillion. The growth in retained earnings supported
the increase in equity.

This increase in equity further strengthened BCA’s healthy In support of lending and developing the business lines of
capital position, with a Capital Adequacy Ratio (CAR) of its subsidiaries, and in investing in various work programs,
25.8% taking into account credit risk, market risk and BCA always pays attention to capital adequacy, and strives
operational risk. This position was 200 bps higher than 2019 to balance the need for capital and dividend payout. In
despite BCA distributed higher dividend payments. BCA the last three years, BCA’s dividend payout ratio has been
distributed dividends of Rp555 per share or a total of 47.9% in the range of 23%–48% of net income. BCA reviews the
of the 2019 net profit, compared to payout of 32.4% in appropriate dividend payout ratio annually in order to
previous year. BCA also paid Rp98 per share for the interim maintain the level of Retained Earnings and manage a solid
dividend payment in December 2020. overall capital position.
PROFIT AND LOSS STATEMENT
Income Statements (in billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Operating Income 75,165 71,622 63,034 3,543 4.9% 8,588 13.6%
Net Interest Income 54,161 50,477 45,291 3,684 7.3% 5,186 11.5%
Interest Income and Sharia 65,403 63,838 56,767 1,565 2.5% 7,071 12.5%
Interest Expense and Sharia (11,242) (13,361) (11,476) (2,119) -15.9% 1,885 16.4%
Operating Income other than Interest 21,004 21,145 17,743 (141) -0.7% 3,402 19.2%
Operating Expenses (29,969) (30,742) (27,651) 773 -2.5% 3,091 11.2%
Pre-provision operating profit 45,196 40,880 35,383 4,316 10.6% 5,497 15.5%
Impairment losses on assets* (11,628) (4,591) (2,676) 7,037 153.3% 1,915 71.6%
Income before Tax 33,568 36,289 32,707 (2,721) -7.5% 3,582 11.0%
Net Income 27,147 28,570 25,852 (1,423) -5.0% 2,718 10.5%
Income / (Expenses) Other Comprehensive 3,889 2,568 910 1,321 51.4% 1,658 182.2%
Total Comprehensive Income 31,036 31,138 26,762 (102) -0.3% 4,376 16.4%
Net Income attributable to:
Equity holders of parent entity 27,131 28,565 25,855 (1.434) -5.0% 2,710 10.5%
Non-controlling interest 16 5 (3) 11 n.a 8 n.a
Comprehensive Income attributable to:
Equity holders of parent entity 31,018 31,132 26,766 (114) -0.4% 4,366 16.3%
Non-controlling interest 18 6 (4) 12 n.a 10 n.a
* Include Foreclosed Assets
BCA recorded net profit after tax of Rp27.1 trillion, a decrease of 5.0% amidst a number of economic challenges presented by
the pandemic. The decrease in Net Profit was mainly due to a significant increase in the impairment losses on loans, anticipating
higher risk of deteriorating loan quality.
However, profit before provision and tax expenses (PPOP) grew by 10.6% to Rp45.2 trillion, in line with positive growth in
operating income amounting to Rp3.5 trillion or 4.9% and reaching Rp75.2 trillion. This increase was mainly driven by a rise in
net interest income growth of 7.3% to Rp54.2 trillion. Meanwhile, Non-interest Income booked Rp21.0 trillion, slightly down
0.7% owing primarily from decline in fees and commissions of 3.3% compared to the previous year. Operating expense was also
essential to sustaining profitability in 2020.

Net Interest Income and Net Interest Margin
Net Interest Income (in billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Interest Income 65,403 63,838 56,767 1.565 2.5% 7,071 12.5%
Loans 46,596 49,583 43,519 (2.987) -6.0% 6,064 13.9%
Placements with Bank Indonesia and Other 669 1,322 941 (653) -49.4% 381 40.5%
Banks
Securities 13,845 8,372 7,600 5.473 65.4% 772 10.2%
Consumer Financing and Investment in 2,750 2,954 3,016 (204) -6.9% (62) -2.1%
Finance Leases
Others (Including Sharia revenue sharing) 1,543 1,607 1,691 (64) -4.0% (84) -5.0%
Interest Expense (-/-) 11,242 13,361 11,476 (2.119) -15.9% 1,885 16.4%
Current Accounts 1,699 1,542 1,399 157 10.2% 143 10.2%
Savings Accounts 951 1,867 2,379 (916) -49.1% (512) -21.5%
Time Deposits 6,508 7,997 5,902 (1.489) -18.6% 2,095 35.5%
Others (Including Sharia expenses) 2,084 1,955 1,796 129 6.6% 159 8.9%
Net Interest Income 54,161 50,477 45,291 3.684 7.3% 5,186 11.5%
Net interest income showed a growth of 7.3% or Rp3.7 expense of 15.9% or 2.1 trillion to Rp11.2 trillion, derived
trillion to Rp54.2 trillion amidst a low interest rate and weak from a decline in the time deposits and savings interest rate,
demand for lending. Strong CASA growth of 21.0% in 2020 which gradually applied throughout 2020. Take note that
contributed to significant funding with lower cost of funds, overall third party funds still increased by 19.4% or Rp135.3
allowing the Bank to invest in low risk instruments with an trillion to Rp834.2 trillion.
acceptable yield, such as government bonds and short-term
securities at Bank Indonesia. In line with BI’s lower interest rate policy, along with
consideration of liquidity conditions, BCA proactively
Interest income from government bonds grew 77.5% to reviewed and adjusted the interest rates of its loans and
Rp9.1 trillion compensating a 6.0% decline in loan interest funds. Loan yield experienced a decline from 9.0% in 2019 to
income due to slower credit growth and reduced interest 8.1% in 2020, and overall cost of funds was booked at 1.4%
rate. On the other hand, BCA recorded a decrease in interest in 2020, dropping 50 bps compared to the previous year.
Furthermore, the Net Interest Margin (NIM) stood at 5.7%,
54 bps lower than 2019.
Net Interest Income Net Interest Margin - NIM

(in trillion Rupiah) (non consolidated)
YoY Growth Earning Assets Yield
11.5% Cost of Funds

8.3% 7.3%
Net Interest Margin (NIM)
6.13% 6.24%
5.70%
45.3 50.5 54.2 7.61% 7.92% 6.71%
1.81% 1.93% 1.43%
2018 2019 2020 2018 2019 2020

Operating Income Other Than Interest
Operating Income other than Interest (in billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Net Fee and Commission Income 13,160 13,609 11,996 (449) -3.3% 1,613 13.4%
Net Trading Income 4,303 3,456 2,807 847 24.5% 649 23.1%
Other Operating Income 3,541 4,080 2,940 (539) -13.2% 1,140 38.8%
Operating Income other than Interest 21,004 21,145 17,743 (141) -0.7% 3,402 19.2%
Operating income other than interest slightly decreased by Net Trading Income increased 24.5% to Rp847 billion, mainly
0.7% to Rp21.0 trillion, attributed to the decrease in fee contributed from gain on sale inancial assets.
and commission income which contributed 62.7% to total
operating income other than interest. Other operating income booked at Rp3.5 trillion, decreased
13.2% compared to last year.
Net Fee and Commissions Income (in billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Deposits from customers 4,842 4,515 4,062 327 7.2% 453 11.2%
Credit cards 3,537 3,748 3,259 (211) -5.6% 489 15.0%
Loans receivable 1,821 1,649 1,492 172 10.4% 157 10.5%
Payment settlement 1,689 1,995 1,560 (306) -15.4% 435 27.9%
Remittances, clearings, and collections 311 332 317 (21) -6.3% 15 4.7%
Others 961 1,371 1,308 (410) -29.9% 63 4.8%
Total 13,161 13,610 11,998 (449) -3.3% 1,612 13.4%
Fee and commission expense (1) (1) (2) 0 0.0% 1 -50.0%
Net Fee and Commission Income 13,160 13,609 11,996 (449) -3.3% 1,613 13.4%
Overall, Fee and Commission income – net was slightly Fee and commissions from credit card which included
decrease by 3.3%, due to the decline in business activities in autodebet switching income, noted a decrease of Rp211
2020 and lower contributions from subsidiaries. billion or 5.6%. The largest decrease came from credit card
commissions amounted to Rp445.8 billion or 28.2% due to
Fee and Commission income derived from ‘deposits from decreased activities outside the home as a result of restrictions
customers’ grew by Rp327 billion or 7.2% which mainly on mobility. In 2020, credit card transaction volume reached
contributed from monthly administration fees on CASA Rp56.0 trillion, still far below 2019 level of Rp78.5 trillion. On
accounts & BCA Virtual account in line with increased number the other hand, income from switching autodebet increased
of customers. In 2020, total accounts reached more than 24 by Rp281.7 or 13.8% compared to last year. Income from the
million, an increase of 12.6% or 2.7 million accounts, with payment settlements decreased by 15.4% to Rp1.7 trillion.
more than 1,6 million of new account opened online.
Fee from credit increased by Rp172 billion or 10.4% mostly
contributed from admin income from investment loan, in
line with the total investment loan which still grew in 2020.

Operating Expenses
Operating Expenses (in Billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
General and Administrative Expenses 12,978 14,115 13,026 (1,137) -8.1% 1,089 8.4%
Personnel Expenses 13,350 13,337 12,143 13 0.1% 1,194 9.8%
Others 3,641 3,290 2,482 351 10.7% 808 32.6%
Total 29,969 30,742 27,651 (773) -2.5% 3,091 11.2%
BCA strives for discipline in managing costs to income ratio. In 2020, Operational Expenses decreased by 2.5% to Rp30.0 trillion,
in the midst of limited working activities.
Employee expenses showed a relatively flat growth to Rp13.4 trillion. This increase was generally attributable to adjustments
to annual salaries and allowances, as well as expenses for the provision of bonuses and other benefits. In 2020, there is also
decrease in training costs consistent with the relaxation of regulations from regulators regarding the minimum percentage of
training costs against employee costs.
General & Administrative Expenses (in Billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Office supplies 4,471 4,659 4,315 (188) -4.0% 344 8.0%
Depreciation 2,240 1,694 1,667 546 32.2% 27 1.6%
Repair and Maintenance 1,444 1,517 1,285 (73) -4.8% 232 18.1%
Communication 1,108 1,734 1,467 (626) -36.1% 267 18.2%
Rental 1,091 1,420 1,446 (329) -23.2% (26) -1.8%
Promotion 870 1,118 1,109 (248) -22.2% 9 0.8%
Professional fees 466 526 448 (60) -11.4% 78 17.4%
Amortisation of Intangible assets - software 305 322 414 (17) -5.3% (92) -22.2%
Water, electricity and fuel 292 288 285 4 1.4% 3 1.1%
Tax 144 156 121 (12) -7.7% 35 28.9%
Computer and software 93 204 103 (111) -54.4% 101 98.1%
Others 454 477 366 (23) -4.8% 111 30.3%
Total 12,978 14,115 13,026 (1,137) -8.1% 1,089 8.4%
General & Administrative expenses decreased 8.1% to pandemic. Office expenses decreased 4.0% to Rp4.5 trillion,
Rp13.0 trillion, in line with the prioritizing expenditures mostly relating to low daily operating expenses to support
and the postponement of several initiatives within the transaction banking service.
Bank. Meanwhile, depreciation expenses increased Rp546
billion as an impact of the implementation of the new PSAK Repair and Maintenance expense relatively flat compared to
73 on leases, which previously classified as operating lease the last year at Rp1.4 trillion mainly for hardware & software
expenses, hence caused a decline in rental expenses. maintenance.
Communication expense dropped by 36.1% to Rp626 billion, BCA put forward various digitalization and automation
mainly related to decreased processing cost paid to principals initiatives to support customer needs as well as to improve
such as Visa and Mastercard due to a lower transaction operational efficiency. BCA’s consistency in improving
frequency. Product & Service Promotion expenses decreased the capabilities of digital banking services has resulted
22.2% to Rp870 billion compared to last year, in line with in higher use of digital channels, especially internet and
the postponement in promotion activities due to the mobile banking channels, which helped the Bank control

expenses from expansion of the branch and ATM network. dominated by the additional provision on credit, especially
The increase in Cash Recycling Machines as a component of in sectors directly affected by the pandemic, so that the
the total ATM network also helped contain daily operational risk of default for debtors also increased. The Allowance
support expenses, particularly related to outsourcing for cash for Impairment Losses on Loans contributed 84.0% to total
management at ATMs. Allowance for Impairment Losses on Financial Assets or Rp9.7
trillion, an increase 127.5% from previous year. Cost of credit
Impairment on Financial Assets in 2020 reached 1.7% from 0.8% the year before.
BCA has established Allowance for Impairment Losses
Financial Asset in accordance with applicable accounting In establishing its Allowance for Impairment Losses, BCA has
standards and based on the quality of financial assets. complied to SFAS 71, effective 1 January 2020. The Allowance
is calculated for all financial assets, commitments and
Expenses derived from the Allowance for Impairment financial contracts according to expectations of credit losses
Losses on Financial Assets in 2020 increased by Rp11.6 based on various factors, including historical data, current
trillion compared to Rp4.6 trillion in 2019. This increase was asset conditions, and economic projections for the future. In
line with the implementation of SFAS 71, BCA adjusted its
Impairment on Financial Assets begining balance of Rp 8.2
trillion.
Impairment on Financial Assets (in Billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Beginning Balance 15,773 14,449 14,634 1,324 9.2% (185) -1.3%
Adjustment beginning balance of new - 5 - (5) - 5 -

acquired Subsidiary
Impact on initial implementation of SFAS 71 8,194 - - 8,194 - - -
Addition of Allowance During the Year 11,599 4,591 2,677 7,008 152.6% 1,914 71.5%
Assets Written-off During the Year (-/-) 3,462 3,283 3,054 179 5.5% 229 7.5%
Recoveries on Assets Previously Written-off - 31 147 (31) - (116) -78.9%
Exchange Rate Differences & Others (11) (20) 45 9 -45.0% (65) -144.4%
Ending Balance 32,093 15,773 14,449 16,320 103.5% 1,324 9.2%
Profit Before Income Tax Net Income

Profit Before Income Tax in 2020 decreased 7.5% from Net Profit decreased 5.0% to Rp27.1 trillion in 2020. Net
Rp36.3 trillion to Rp33.6 trillion. This decrease mostly due to earnings per share (EPS) was recorded at Rp1,100 per share
the increase in allowance for impairment losses, which grew in 2020, down from Rp1,159 per share in 2019. Return on
153.3% year-on-year. Return on assets (ROA) stood at 3.3% Equity (ROE) reached 16.5% in 2020.
at the end of 2020, lower compared to 4.0% last year amid
the pandemic and the various challenges it presented. Statement of Comprehensive Income
The Statement of Comprehensive Income records changes over
a certain period, excluding changes caused by transactions
with shareholders in their capacity as shareholders. The
following is a comprehensive income statement for the
period of 2018–2020.

Statement of Comprehensive Income (in Billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Net Income 27,147 28,570 25,852 (1,423) -5.0% 2,718 10.5%
Other Comprehensive Income:
Items that will not be reclassified to profit or
loss
Remeasurements of defined benefit liability (1,485) (341) 410 1,144 335.5% (751) -183.2%
Income tax 243 70 (284) 173 247.5% 354 124.6%
Revaluation surplus of fixed assets 1 769 2,164 (768) -99.9% (1,395) -64.5%
Items that will be reclassified to profit or loss
Unrealized (gains) losses for available-for- 6,291 2,605 (1,865) 3,686 141.5% 4,470 239.7%
sale financial assets
Income tax (1,169) (519) 457 650 125.3% (976) -213.6%
Foreign exchange differences arising from 8 (16) 28 24 150.7% (44) -157.1%
translation of financial
statements in foreign currency
Others - - - n.a n.a n.a n.a
Total Other Comprehensive Income 3,889 2,568 910 1,321 51.5% 1,658 182.2%
Total Comprehensive Income 31,036 31,138 26,762 (102) -0.3% 4,376 16.3%
Net Income attributable to:
Equity holders of parent entity 27,131 28,565 25,855 (1,434) -5.0% 2,710 10.5%
Non-controlling interest 16 5 (3) 11 220.0% 8 266.7%
Comprehensive Income attributable to:
Equity holders of parent entity 31,018 31,132 26,766 (114) -0.4% 4,366 16.3%
Non-controlling interest 18 6 (4) 12 202.6% 10 -250.0%
Earning per Share attributable to Equity 1,100 1,159 1,049 (59) -5.1% 110 10.5%
Holders of The Parent Entity (in full amount
of Rupiah)
Total comprehensive income attributable to equity holders of parent entity decreased 0.4% to Rp31.0 trillion. This decrease
was mostly contributed from decrease in net profit of 5.0% to Rp27.1 trillion, consistent with the increase in provision costs
anticipating a decline in credit quality.
CASH FLOW
Cash Flow (in Billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Cash Flows from Operating Activities 50,979 51,942 4,913 (963) -1.9% 47,029 957.2%
Cash Flows from Investing Activities (44,118) (34,732) 20,628 9,386 27.0% (55,360) -268.4%
Cash Flows from Financing Activities (15,553) (7,335) (7,298) 8,218 112.0% (37) -0.5%
Net (Decrease) Increase in Cash and Cash (8,692) 9,875 18,243 (18,567) -188.0% (8,368) -45.9%
Equivalents
Cash and Cash Equivalents, Beginning of Year 113,068 103,312 83,377 9,756 9.4% 19,935 23.9%
Effect of Foreign Exchange Rate Fluctuations 1,895 (119) 1,692 2,014 1693.2% (1,811) -107.0%
on Cash and Cash Equivalents
Cash and Cash Equivalents, End of Year 106,271 113,068 103,312 (6,797) -6.0% 9,756 9.4%

Liquidity management from the funding aspect and loan Cash Flow from Investing Activities
disbursement as well as the provision of optimum cash Considering the lower interest rate trend in 2020, BCA
were taken into account thoroughly. During the year, BCA needed to carefully monitor and manage cash flow from
managed its cash flow carefully and booked cash and cash investing activities while still searching for an optimum yield.
equivalent of Rp106.3 trillion compared with the previous Cash flow from investing saw a deficit of Rp44.1 trillion, due
year’s Rp113.1 trillion. to the acquisition of investment securities as loan demand
remained weak.
Cash Flow from Operating Activities
Cash flow from operating activities reached Rp51.0 trillion, Cash Flow from Financing Activities
slightly decreased by Rp1.0 trillion or 1.9%. The decline Cash outflow for financing activities was Rp15.6 trillion in
was from the netting off of The cash inflow from customer 2020, particularly from the increase in the dividend payment
deposits, against the cash outflow of securities purchased to Rp13.6 trillion compared to Rp8.8 trillion in 2019.
under agreements to resell.
KEY FINANCIAL RATIOS (non-consolidated)
Throughout 2020, BCA successfully maintained healthy financial ratios, as outlined below:
2020 2019 2018 2017 2016
ROA 3.3% 4.0% 4.0% 3.9% 4.0%
ROE 16.5% 18.0% 18.8% 19.2% 20.5%
NIM 5.7% 6.2% 6.1% 6.2% 6.8%
LDR 65.8% 80.5% 81.6% 78.2% 77.1%
NPL 1.8% 1.3% 1.4% 1.5% 1.3%
LAR 18.8% 3.8% 3.7% 3.6% 3.8%
CAR 25.8% 23.8% 23.4% 23.1% 21.9%
CIR* 44.3% 43.3% n.a n.a n.a
CIR** 37.4% 41.3% n.a n.a n.a
BOPO 63.4% 59.1% 58.2% 58.6% 60.4%
* Presented with the calculation of profits from trade and foreign exchange transactions as operating income ; and losses from trade and foreign exchange transactions as
operating expenses, in accordance with SE OJK No.9/SEOJK.03/2020.
** Presented with the calculation of profit and loss from trade and foreign exchange transactions on a net basis as operating income, in accordance with accounting standard.

RISK SUMMARY
No Type of Risk Summary

1 Credit Risk In accordance with the regulatory provisions, BCA took corrective steps with credit relaxation
and loan restructuring for pandemic-affected debtors. For each debtor, the restructuring scheme
was adjusted to their respective need and circumstances. BCA also participated in the national
economic recovery program (PEN) by distributing interest subsidies to debtors that are deemed
eligible by the regulator and applicable credit guarantees for MSMEs from government-appointed
guarantors, with a plan to apply the same scheme to non-MSMEs in 2021.
The Bank implemented PSAK 71 as a substitute of PSAK 55 concerning “Financial Instruments”,

effective on January 1, 2020. The changes were mainly about financial instrument classification
and measurement, recognition of expected loss in financial asset impairment calculation, and
improvements in hedging model in accounting. As the Covid-19 pandemic caused economic
uncertainty, BCA continued to identify and monitor its debtors by provisioning an adequate
amount of Allowance for Impairment Losses (CKPN).
BCA applies a disciplined risk management in lending to maintain its asset quality, as reflected in
the NPL ratio of 1.8% at the end of 2020, a slightly higher than of 1.3% in 2019. This achievement is
still within the limits of the Bank’s risk appetite and was achievable with the help of the regulator’s
policy in credit relaxation. Based on POJK No.11/POJK.03/2020 dated 13 March 2020, restructuring
loans due to the pandemic can be categorized as collectibility 1 or current, for eligible debtors.
This was done to prevent a significant performance drop in the financial service institutions, while
maintaining financial stability to support economic growth.
2 Market Risk In the midst of Rupiah exchange rate fluctuations due to global economic pressure, BCA
conservatively manages its foreign currency risk exposure with a sustained Net Open Position
(NOP) ratio. BCA’s PDN position was 0.05%, far below the maximum 20% limit set by regulator.
BCA constantly monitors its foreign exchange transactions to comply with the regulatory
requirements, internal policies, Bank Indonesia Regulations (PBI) and Financial Services Authority
Regulations (POJK). Transactions processed through branch offices are monitored, recorded and
reported to the Treasury Division, as the coordinator of the Bank’s foreign currency transactions.
Each branch office is required to cover its own foreign currency exchange rate risk at the end of
each working day, according to PDN tolerance limit set for the branch offices.
3 Operational Risk To manage operational risk, with regards to the changes made to minimize the spread of the
COVID-19 virus, and to support the Government’s program, BCA continues to conduct operational
risk assessments for changes/adjustments made to internal work processes and customer service.
The Bank also implements necessary mitigation measures to balance between risks and services
provided.
BCA makes optimum efforts to keep customer safety and convenience in making transactions as
top priority, without neglecting its customers and employees’ health condition.
4 Liquidity Risk BCA maintains an adequate liquidity position and monitors the balance between the Bank’s short-
term liabilities and short-term funds. BCA ensures that it has sufficient fund to meet short-term,
liquid and low-risk placements, especially for risk-free placement of securities issued by Bank
Indonesia.
Most of BCA’s liquidity comes from the collection of current and savings accounts (CASA) funds,
with low interest costs. Amidst the economic setback that took place in 2020, CASA grew by 21.0%
or Rp111.6 trillion and contributed to 77.0% of total third party funds. High CASA ratio is one of
BCA’s competitive advantages in facing future challenges, especially related to the low interest
rate environment that is likely to happen in the future.
At the end of the year, BCA recorded a good Loan to Deposit Ratio (LDR) of 65.8%. This was driven
by strong CASA growth, amid the decreasing demand in credit, combined with the increase in
credit risk due to the impact of the pandemic. Meanwhile, Liquidity Coverage Ratio (LCR) and
Net Stable Funding Ratio (NSFR) remained solid at 379.2% and 171.8%, respectively. To maintain
the overall position of its third party funds, BCA proactively reviews its interest rates on funds, in
accordance with the Bank’s liquidity conditions.

RISK SUMMARY - continued
No Type of Risk Summary

5 Legal Risk BCA mitigated its legal risks, by applying the following items :
• Making a Legal Risk Management Policy and standardizing legal documents, as well as having
internal provisions governing the organizational structure and job description of GHK.
• Organizing forums of communication and socialization on:
- The impact of the new regulations on BCA banking activities
- Various modus operandi of banking crimes and guidelines for relevant branch offices,
regional offices and head office work units to legally handle the crimes.
• Registering BCA’s assets, including Intellectual Property Rights (IPR) of BCA banking products
and services, as well as rights to its land and buildings at competent authorities. In addition,
the Bank continues to monitor and take legal action for violations committed against BCA
assets, including Intellectual Property Rights (IPR).
• Conducting legal defenses for civil and criminal cases that are currently on trials, monitoring
the progress of each case, analyzing the progress of the on-going trial case, and calculating
the potential loss that may arise from each legal case.
6 Strategic Risk In order to identify and respond to changes from external and internal business environment, BCA
takes the following measures:
• Review the Bank’s Business Plan (RBB) periodically in accordance with the business developments
and the condition of the Indonesian economy. When there is a need to update the strategic
plan and business initiatives to correspond the changes in the business environment, the Bank
may compile a Revised RBB based on the applicable regulations.
• Target setting for business aspects, considering the current economic landscape and predictions
for the coming years with an emphasis on the principle of prudence, taking into account the
capacity/capability of the Bank and the trend of competition from both banking and non-
banking sectors.
BCA’s strategy is formulated based on the regulation of Bank Indonesia, the Financial Services
Authority, and on other relevant regulations. BCA also considers the impact of strategic risk
on the Bank’s capital and Capital Adequacy Ratio (CAR), using risk appetite, risk tolerance and
consideration of BCA’s capabilities as the basis.
7 Reputation Risk BCA is capable in managing reputation risk during a crisis, as follows:
• The Bank has a Crisis Management, which includes:
- Crisis Management Policy, a strategy applied to manage crises or events that may disrupt
service operations and/or jeopardize BCA’s reputation.
- Establishment of a Crisis Management Special Team, which is responsible for
coordinating during crisis management process, including the recovery process.
- Crisis Communication Management, a media to coordinate communication about the
crisis to internal and external parties, including the mass media. At all stages of the crisis,
communication protocol and person in charge have been arranged.
- Crisis management provisions on emergency response, customer transaction services in
times of alert and crisis.
• The Bank has a business continuity plan and a disaster recovery plan, which both are
designed to minimize disruptions and speed up recovery process in the event of disaster.
• The Bank has a Secondary Operation Center as backup work area for critical work units to
maintain BCA’s business sustainability.
• The Bank has a backup system to prevent high risk business failure.
8 Compliance Risk BCA embraces a strong commitment to always comply with all applicable rules and regulations, and
take remedial actions whenever needed. This commitment is consistent with BCA’s compliance risk
management strategy, which has a policy to always comply with applicable rules and regulations.
The Bank also takes proactive actions (ex-ante) in order to minimize the occurrence of violations
and curative action (ex-post), for immediate improvement.
9 Intra-Group BCA monitors its Intra-Group Transaction Risk to ensure that the Intra-Group Transactions made
Transaction Risk conform to the principle of fairness, acceptable business practice, and all applicable regulations,
and that all transactions are all well documented. Based on the results of the recent assessments,
the Bank’s Intra-group Transaction Risk has an insignificant impact to the overall performance of
BCA Financial Conglomeration.
10 Insurance Risk BCA also manages Insurance Risk since the Bank has a subsidiary engaged in the insurance business.
The assessment results suggest that the potential impact of BCA Insurance Risk on the Bank’s
overall Conglomeration Financial performance is not significant.

REVIEW OF THE SUBSIDIARIES’

PERFORMANCE
BCA and its subsidiaries continue to build synergy in their In line with the economic slowdown amid the pandemic, as
provision of comprehensive solutions to the diverse needs of December 2020, BCA Finance booked total Assets Under
of the growing customer base. The business lines of the Management (AUM) of Rp40.1 trillion, 22.9% lower than of
subsidiaries provide a variety of financial solutions in December 2019. BCA Finance recorded an NPL of 1.9%, an
various fields, including motor vehicle financing, remittance, increase from last year’s 1.4%.
sharia banking, digital banking, securities, general and life
insurance, as well as venture capital. BCA Finance provides restructuring options for debtors
affected by COVID-19, in line with the Government’s
In the midst COVID-19, most subsidiaries faced difficulties in regulations. As of December 2020, 92.590 customer contracts
maintaining their performance throughout 2020. However, have been restructured, with a total of Rp9.0 trillion.
in line with the current economic improvement process, BCA BCA Finance’s recorded a net profit of Rp1.2 trillion as at
is optimistic that the future performance of its subsidiaries December 2020, decline 28.8% compared to the last year.
will gradually recover and able to support BCA’s consolidated BCA Finance has a fairly strong brand image in the four-
financial performance. wheeled financing industry with a market share of 11.3%,
one of the largest in the finance industry.
PT BCA Finance
BCA Finance became a part of BCA Group since 2001. In In 2020, BCA Finance received awards such as the “Titanium
the last 2 decades, BCA Finance has continued to grow Trophy”, as a multi finance company with “Excellent” rating
and become one of the leading multi finance companies in for 15 consecutive years (2005–2019), as well as “The Most
Indonesia, engaged in motor vehicle financing, especially Profitable Finance Company” from Infobank Magazine.
cars, both new and used.
BCA Finance offers financing through a joint financing BCA Multi Finance was established and operated in 2010,
scheme with BCA. Through this scheme, BCA Finance is able focuses vehicle financing, especially on two-wheeled motor
to maintain a solid funding structure while offer competitive vehicles. In the recent years, BCA Multi Finance has continued
interest rates for financing. BCA Finance and BCA maintain to refine its business model and begun to offer used car
synergy through joint marketing activities in product financing with longer tenor.
marketing across the Bank’s extensive branch network.
BCA Finance introduced the Vehicle Financing Virtual Mall, BCA Multifinance collaborates with BCA through joint
which allows customers to experience virtual showroom financing schemes and joint marketing on the BCA branch
visits and vehicle viewings. To date, BCA Finance itself has 74 network. As of the end of 2020, BCA Multifinance has 70
branch offices, serving more than 400 thousand customers. branches, located across various regions in Java, Sumatra and
To increase customer convenience, BCA Finance provides Kalimantan.
weekend services located at Wisma Pondok Indah and service
points at Mall Artha Gading. In addition, BCA Finance has In line with the developments in digital technology, BCA
collaborated with dealers and showrooms to support its Multifinance develops initiatives to expand its marketing
business growth. reach with the use of e-commerce media and digital
platforms. In addition, the credit process continues to be
BCA Finance takes advantage of technological developments digitalized, to improve service quality.
to increase efficiency and promote marketing process through
mobile platform. Through this application, customers may Total Asset Under Management in 2020 was Rp1.6 trillion. As
access information anytime and anywhere easily, quickly and of December 2020, BCA Multifinance acquired new bookings
conveniently. Furthermore, to make it easier for customers to of Rp1.1 trillion, a decrease of 33.7% from December 2019,
make installment payments, BCA Finance provides payment which was in line with declining industry performance. As
facilities through BCA auto-debit, virtual accounts, BCA a result from pressures from the economic conditions, in
ATMs and others. 2020, BCA Multifinance Non Performing Financing increased

by 140 bps to 4.2%, and a total of 9,158 restructuring BCA Sekuritas continues to improve its service infrastructure,
proposals were approved with a total value of Rp133.1 including the reliability of its mobile-based online trading
billion. BCA Multifinance implemented a restructuring application (BEST Mobile), to support the sustainable growth
policy for its consumers who were affected by COVID-19, of the brokerage business. BCA Sekuritas participates in
under several schemes: extension of tenors, postponement various marketing activities with BCA, such as the BCA
of installments and reduction of interest, in accordance with Expoversary, which was held in several major cities in
the Government’s policy. Indonesia, and gathering activities with customers to
strengthen the customer base.
PT Bank BCA Syariah
BCA Syariah is a subsidiary of BCA, engaged in Sharia banking. At the end of 2020, BCA Sekuritas’ total assets reached Rp1.3
At the end of 2020, BCA Syariah managed a network of 69 trillion, growing 65.1% from Rp762.3 billion the end of 2019.
branch offices, including 40 Sharia Service Units (ULS) located BCA Sekuritas’ net profit was Rp90.0 billion, a 72.6% upside
throughout strategic cities in Indonesia. from the previous year’s Rp52.1 billion. This growth was
mainly supported by an increase in brokerage commissions, in
BCA Syariah collaborates with BCA banking system to provide line with the increase in the transaction value of institutional
value added services to customers in the form of transaction customers, and strong retail customer growth of 38.1% in
access in BCA ATMs and EDC machines, as well as access to 2020.
HALO BCA contact center service. In addition, BCA Syariah
also conduct business to business (B2B) collaborations with In 2020, BCA Sekuritas achieved “Indonesia’s Most Popular
third parties, Market Place, Online Shops and Start Ups. Digital Financial Brands Award (Millennials Choice)” from
The Iconomics.
In the midst of challenging conditions, BCA Syariah was able
to record solid growth, both in terms of assets and third party PT Asuransi Umum BCA
funds. As of December 2020, BCA Syariah’s total assets grew PT Asuransi Umum BCA (BCA Insurance), is a subsidiary of BCA
by 12.6% to Rp9.7 trillion. Assets growth was supported by engaged in the provision of general insurance products, such
an increase in third party funds by 10.4% to Rp6.8 trillion. as motor vehicle insurance, fire insurance, personal accident
Due to pandemic, financing experienced a slight decrease of insurance, travel insurance, and other forms of insurance.
1.3% to Rp5.6 trillion.
BCA Insurance, together with its parent entity and other
BCA Syariah successfully maintained quality financing with subsidiaries such as BCA Finance, works in synergy to meet
a Non-Performing Financing (NPF) ratio gross of 0.5% and a the general insurance needs of BCA Group consumer credit
restructuring portfolio of Rp876.7 billion, or 15.7% of total customers and collaborates in various marketing activities in
sharia financing. In 2020, BCA Syariah recorded a net profit BCA branch offices, as well as special activities such as the
of Rp73.1 billion, increased 8.8% compare to last year. BCA Expo and BCA Travel Fair.
In September 2020, BCA completed the acquisition process In line with technological developments, BCA Insurance
of PT Bank Interim Indonesia (previously known as Bank continues to make improvements to its mobile apps for
Rabobank International Indonesia) which was then merged insurance claim reporting, information on the location of the
with BCA Syariah in December 2020. nearest branch office and workshops for insurance partners.
BCA Insurance also developed an online travel insurance sales
In appreciation of its performance during 2020, BCA Syariah platform through website “bcainsurance.co.id”. In addition,
won the “Golden Trophy” (Awarded “Very Good” for 5 BCA Insurance developed an API (Application Programming
Consecutive Years 2015-2019) from Info Bank Award 2020, Interface) to interact with business partners through market
and “Top Bank 2020 Award” from Top Business Magazine. places, to market BCA Insurance products.
PT BCA Sekuritas As of December 2020, BCA Insurance’s total assets increased

BCA Sekuritas is a subsidiary with an ownership of 90% by by 3.3% to Rp2.1 trillion. Gross premium income decrease
BCA, which engages in securities brokerage and underwriting. by 19.6% to Rp889 billion, from Rp1.1 trillion the previous
BCA Sekuritas provides services to meet customer needs in year. Meanwhile, net profit relatively flat of Rp124.2 billion
terms of raising funds through debt security markets and compared to the previous year, supported by the increase in
equity markets. BCA Sekuritas also provides financial advisory premium income on motor vehicles and property.
services, covering key strategic issues such as mergers and
acquisitions, restructuring, divestments, joint ventures, In 2020, BCA Insurance won the “Platinum Trophy” award
privatization, and other corporate strategies. for “Excellent” Financial Performance in 2010–2019 from
Infobank Magazine and “The Best Performing General
Insurance 2020, category Gross Premium Rp500 billion–Rp1
trillion” from The Finance Magazine.

PT Asuransi Jiwa BCA PT Central Capital Ventura

PT Asuransi Jiwa BCA (BCA Life) is a subsidiary of BCA with PT Central Capital Ventura (CCV) is a subsidiary of BCA that
an effective ownership of 90%, which provides life insurance was established in 2017. CCV engages in venture capital
protection services for its customers, including housing and financing and carries out investment activities in start-up
vehicle loan for BCA customers. BCA Life collaborates with companies, especially those related to financial technology
BCA on the Tahaka product (Tahapan Berjangka), a regular (fintech), which can support the BCA service ecosystem as a
savings product with life insurance protection. In addition, whole.
BCA Life also provides inheritance planning products through
the Heritage Protection life insurance program, especially for CCV focuses on creating synergy between BCA’s banking
BCA Solitaire and Prioritas customers. services and its subsidiaries. Until 2020, CCV has invested in
19 companies and made several additional investment, with
BCA Life provides mobile app facilities and services that can a total investment value of Rp199.8 billion. Total assets of
be used by policyholders and the general public, including CCV were recorded at Rp406.0 billion. CCV’s profit was Rp1.7
the provision of policy information (individual and group billion, a 256.8% increase than the previous year’s loss of
health) and electronic claim facilities. Rp1.1 billion.
BCA Life’s total assets in 2020 amounted to Rp1.5 trillion, PT Bank Digital BCA
a 27.1% increase from the previous year. In terms of BCA acquired PT Bank Royal Indonesia in 2019, as a subsidiary
profitability, BCA Life recorded a net profit of Rp70.6 billion, that engages in conventional commercial banking, and
due to lower insurance cost mainly in cost of acquisition due renamed to PT Bank Digital BCA in 2020. As per December
to lower insurance business activity during the pandemic. 2020, Bank Digital BCA recorded a total asset of Rp2.9 trillion.
Net premium income increased by 22.7% in 2020 to Rp908.0
billion. BCA Digital is in the stage of establishing its business
foundation with a focus on funding business model.
In 2020, BCA Life was awarded “The Most Innovative Furthermore, BCA Digital is developing its digital products
Insurance Companies Award 2020, category Life Insurance” & services oriented towards Business to Customer (B2C) and
from Iconomics Magazine. Business to Business to Customer (B2B2C) strategies through
collaboration with e-commerce platforms. BCA Digital is
BCA Finance Limited targeted to start its operation in 2021.
BCA Finance Limited facilitates the need for remittance
transactions in Hong Kong, including serving the needs of
remittances from Indonesian Workers. BCA Finance Limited
has a strategic function in facilitating trade finance services
for BCA customer and partners located in Hong Kong and
China. At the end of 2020, BCA Finance Limited recorded a
total asset of Rp910.0 billion, an increase of 16.1% compared
to last year’s Rp783.7 billion. Total net income was Rp14.2
billion, an 8.0% decrease compared to last year, in line with
the decrease of net operational income.

OTHER MATERIAL
INFORMATION
ACHIEVEMENTS IN 2020 In terms of profitability, Profit After Tax decreased by 5.0%

BCA managed to record a satisfactory financial performance to Rp27.1 trillion, with Return on Assets (ROA) and Return on
in the midst of challenging environment, with third party Equity (ROE) of 3.3% and 16.5%, respectively. The decrease
funds growth of 19.4% to Rp834.3 trillion, exceeding the in profit after tax was mainly due to a significant increase in
initial target of 10.0% growth. The achievement was driven credit provision cost in line with the increasing risk due to
by a significant CASA growth of 21.0% to Rp642.1 trillion, declining credit quality.
which contributed to almost 77.0% of BCA’s total third party
funds. On the other hand, the slowdown in economic activity Meanwhile, capital and liquidity conditions were maintained
caused a slight decline in BCA’s loan portfolio of 2.1%, to at adequate levels, as reflected in BCA’s CAR and LDR
Rp574.6 trillion in 2020. positions, which stood at 25.8% and 65.8%, respectively.
Below is a summary of BCA’s financial performance achievements compared to the adjusted target considering COVID-19.
Achievement vs Target
Achievement 2020 Target 2020
Loan growth -2.1% -0.7%
Third party funds growth 19.4% 10.0%
ROA 3.3% 2.6%
ROE 16.5% 13.1%
Capital Adequacy Ratio (CAR) 25.8% 23.0%
Loan to Deposit Ratio (LDR) 65.8% 72.4%
MARKETING ASPECT Below are some of the Bank’s main priorities for marketing
BCA realizes that the development of banking products and development activities:
services needs to be supported by an effective marketing • Building synergies with various third parties, including
strategy in order to encourage a higher level of acceptance local business communities. The collaboration may
and stickiness of BCA products and services. be carried out in forms of promotions and education
regarding online account opening services to increase
In line with the development of digital technology and the online customer acquisition, as well as other forms of
implementation of #BankingFromHome, BCA’s marketing partnership and marketing programs, such as campaigns
strategy will focus more on digital marketing activities, but to introduce local products. BCA also continues to
without neglecting its non-digital marketing programs or collaborate on promotional and marketing programs
events. with its various existing strategic partners, such as
Singapore Airlines, MAP Group, Starbucks, Alfamart and
BCA also has a solution center as well as its call center, Halo Indomaret. Other than that, BCA will continue to work
BCA, which can be reached via telephone, video call or with leading e-commerce platforms.
instant chat, to provide information services for BCA banking • Organizing virtual events. In the midst of the pandemic
products and services. and the implementation of social distancing protocols,
physical marketing events faced significant limitations. To
correspond, BCA will organize several virtual marketing
events, presenting a series of attractive promotions
products such as KPR and KKB products, and other
products from its subsidiaries.

• Strengthening digital marketing initiatives. The Bank As part of its liquidity management, BCA made placements in
continues to strengthen its digital marketing approach short-term risk-free instruments (including placements with
to support the marketing of BCA products and services Bank Indonesia), with a composition of secondary reserves
through social media (Facebook, Twitter, Instagram), amounted to 29.7% of total third party funds, totaling
making improvements to the digital command center Rp248.2 trillion. Most of the secondary reserves were in the
to monitor and manage activities on social media and form of BI Reverse Repo with a tenor of less than one year,
enhance BCA digital marketing performance. totaling Rp146.8 trillion.
• Improvements on User Interface. The Bank’s website
bca.co.id was upgraded with a more user friendly In 2020, BCA recorded a solid Capital Adequacy Ratio (CAR)
interface, for both mobile and desktop versions. More of 25.8%, higher than 2019’s 23.8%. CAR calculation takes
complete information on various BCA products and into account credit risk, market risk and operational risk.
services were added, along with features for online The Bank maintained its profitability ratio and performance
account opening and e-branch reservation. efficiency, where Return on Assets (ROA) and Return on
• Enhancement in digital customer service. The Bank’s Equity (ROE) were recorded at 3.3% and 16.5%, respectively.
Virtual Assistant Banking (VIRA) facilities continuously Meanwhile, Net Interest Margin (NIM) was recorded at 5.7%.
undergo improvements and upgrades, especially to cater
for the digital savvy millennial generation. Prudent lending principle was implemented through deep
monitoring of the debtor’s current business conditions and
DEBT SERVICE ABILITY AND LOAN developments in the asset quality of each credit segment. In
RECEIVABLES COLLECTIBILITY 2020, BCA recorded a gross NPL of 1.8%, a 50 bps increase
BCA able to meet all of its liabilities, both short and long from the 2019’s position of 1.3%, supported by credit
term, in 2020. Over the past 5 years, BCA has recorded a relaxation policy from OJK, in which all restructured loans
CAGR for profit growth of 8.5%, with an solid liquidity were classified under ‘Current’ collectibility.
position as reflected in an LDR ratio of 65.8% in 2020. The
Bank also received a favorable assessment from external BCA always prioritizes lending to high quality customers and
rating agencies ‘Fitch Ratings’ as follows: top tier players in each of selected industries, especially for
large amount lending.
Fitch Ratings
CAPITAL STRUCTURE AND MANAGEMENT
POLICY
Outlook Stable
Capital Structure
Local long term rating AA+ (idn)
BCA has a capital structure as follows:
Issuer default - long term rating BBB-
• Core (Tier 1) Capital, accounted for 96.3% of total capital
Issuer default - short term rating F3 or Rp179.9 trillion;
Supporting rating 3 • Tier 2 capital of 3.7% or Rp7.0 trillion. Second tier capital
was mostly consisted of general reserve for Provision for
BCA managed to fulfil its liabilities by maintaining adequate Assets Quality Assessment (PPKA).
liquidity, through prudent asset-liability management. The
Asset-Liability Committee (ALCO) reviews loan requests and
funding estimates on a regular basis, in order to maintain
a solid balance sheet position. ALCO engages proactively in
discussions with related business units to identify issues and
challenges that could affect the Bank’s liquidity conditions.
To measure its liquidity ratio, BCA uses several parameters

such as the Loan to Deposit Ratio (LDR) and the Macro-
prudential Intermediation Ratio (RIM). BCA continues to
maintain an adequate liquidity position supported by stable
CASA funding, which has a solid CAGR of 11.8% in the last 10
years. In 2020, CASA contributed 77.0% of total third party
funds.

Capital Component (consolidated - in billion Rupiah)

2020 2019 2018
Capital 186,953 177,888 156,052
Tier 1 Capital 179,945 170,750 149,413
Tier 2 Capital 7,008 7,138 6,639
Risk Weighted Assets 695,144 721,917 651,532
(Credit, Operational and Market Risk)
Capital Adequacy Ratio (CAR) - consolidated 26.9% 24.6% 24.0%
Capital Adequacy Ratio (CAR) - non consolidated 25.8% 23.8% 23.4%
Capital Management Policy Dividend Payout Ratio

To measure its capital adequacy, BCA uses the Capital
Adequacy Ratio (CAR) indicator, which took into accounts 47.9%
credit, market and operational risks. As of the end of 2020,
BCA recorded an adequate CAR of 25.8%, exceeding the
minimum requirement according to the risk profile. BCA 32.4%
also provides additional capital as a buffer in accordance 27.0%
23.9%
with BI and OJK regulations including Conservation Buffer, 22.1% 21.9%
Countercyclical Buffer and Capital Surcharge for Domestic
Systemically Important Bank.
Along with its subsidiaries, BCA carried out stress tests by

taking into account various possible crisis scenarios, as well
as simulating changes in NPL levels and the impacts on 2014 2015 2016 2017 2018 2019
liquidity and capital. Based on the stress tests’ results, BCA
has a sufficient integrated liquidity and capital resilience
to anticipate for potential losses from risks simulated in Referring to the latest dividend distribution, based on the
accordance with the different scenarios. results of the Annual General Meeting of Shareholders
(AGMS) on 09 April 2020, the shareholders approved to use
Basis for Determining Management Policy on of a portion of 2019’s net profit for cash dividend payments
Capital Structure amounting to Rp13.7 trillion or Rp555 per share. Dividends
The Board of Directors applies capital planning in line with were distributed through interim dividends of Rp100 per
the Bank’s Business Plan, which is approved by the Board share, paid on 20 December 2019 and the final dividend
of Commissioners, with reference to the Financial Services of Rp455 per share, paid on 09 April 2020. This dividend
Authority Regulation No.11/POJK.03/2016 dated 2 February distribution is equivalent to a dividend payout ratio of 47.9%
2016 and No.34 /POJK.03/2016 dated 26 September 2016, of 2019’s net profit.
concerning Minimum Capital Requirement for Commercial
Banks. MATERIAL COMMITMENTS FOR CAPITAL
EXPENDITURE
DIVIDEND POLICY Purpose of Material Commitments for Capital
BCA determines dividend payments through the approval Expenditures
mechanism in the Annual General Meeting of Shareholders. Material related to investment in capital expenditures are
The Bank periodically reviews annual dividend payments to primarily aimed at strengthening BCA’s business activities,
maintain a solid capital position to support asset growth, including through network expansion, development of
capital expenditure activities and the development of new information technology infrastructure and other investments
businesses. to support BCA operations.
Sources of Funds for Capital Expenditures

BCA makes investments that are mostly related to network
development and information technology, with funding
sourced from the accumulated operating profit.

Currency and Foreign Exchange Risk Mitigation REALIZATION OF CAPITAL EXPENDITURES

Related to Capital Expenditures In 2020, capital expenditures that have been realized
The Bank purchases its capital expenditures both domestically amounted to Rp3.8 trillion, mostly comprised of office
and from overseas market. Most of the invoices and payments equipment and other equipment related to the development
for capital expenditure were denominated in Rupiah, to of EDC networks, ATMs and information technology. In
minimize foreign exchange risk. addition, the implementation of the new PSAK 73 on leases,
changed how the Bank recorded its leased assets, which were
previously classified as operating lease expenses under PSAK
30. The implementation included on increased asset value of
Rp0.9 trillion for building leases. BCA is also committed to
invest in technology-based development in order to improve
the capabilities of the Bank’s transaction banking services.
Capital Expenditures Investment (in billion Rupiah)

2020 2019 2018 2020 2019
Nominal % Nominal %
Land 55 128 17 (73) -57,0% 111 652.9%
Buildings 1,424 35 299 1,389 3,968.0% (264) -88.3%
Office furnitures, fixtures and equipments 1,723 2,262 1,759 (539) -23.8% 503 28.6%
Motor vehicles 13 17 15 (4) -23.6% 2 13.5%
Construction in progress 536 584 505 (48) -8.2% 79 15.6%
Total 3,751 3,026 2,595 725 24.0% 431 16.6%
INFORMATION AND MATERIAL INFORMATION • The Bank made an additional capital injection for Bank
AFTER THE DATE OF FINANCIAL REPORTING Digital BCA (formerly Bank Royal) of Rp1 trillion in
There were no significant events, information or material January 2020. This additional capital makes BCA Bank
facts subsequent to the release of the audited financial Digital a BUKU II bank, allowing it to provide digital
report. banking services.
MANAGEMENT AND/OR EMPLOYEE STOCK INFORMATION ON MATERIAL TRANSACTIONS

OPTION PLAN (MSOP/ESOP) WITH CONFLICTS OF INTEREST
In 2020, BCA did not have any share option program for the During 2020, there were no material transactions carried out
Board of Directors, Board of Commissioners or employees. by BCA that could be categorized as transactions containing
conflicts of interest.
REALIZATION OF PUBLIC OFFERING FUNDS
During 2020, BCA did not conduct any public offering in the DISCLOSURE OF TRANSACTIONS WITH
form of issuance of new shares. RELATED PARTIES
BCA carries out various transactions with related parties,
MATERIAL INFORMATION REGARDING but these transactions contain no conflicts of interest. These
INVESTMENT, EXPANSION, DIVESTMENT related parties transactions were conducted with attention
AND ACQUISITION to the fulfillment of arm’s length principles.
In 2020, BCA had no transactions or activities related to On the other hand, detailed information regarding
investments, expansions, divestments and acquisitions with transactions with related parties (amount, type of transactions
material value. However, there were several corporate actions and nature of relationships with related parties) can be found
undertaken by BCA during 2020, including the following: in the audited Consolidated Financial Statements in Note 49,
• BCA acquired Bank Interim (formerly Rabobank Indonesia) schedule 5/15 and in the section “Corporate Governance”
as a support for the national banking consolidation under sub-section “Affiliated Transactions and Conflict of
program. Bank Interim was acquired with a value of Interest”.
Rp643.6 billion or PBV 1.8x which was subsequently
merged with BCA Syariah at the end of 2020.

GROUP-WIDE FUNDING, COMMITMENTS AND OTHER FACILITIES TO SINGLE OUTSIDE DEBTORS

The combined credit facility provided by BCA and its subsidiaries to a certain debtors or groups of debtors as of December 2020
was Rp208.2 trillion, or 36.2% of the Bank’s total outstanding loans. The NPL of these portfolio was 0.5%.
Combined Lending Facilities provided by the Bank and its Subsidiaries (in billion Rupiah, except number of debtors)
Facilities at Subsidiaries
Number BCA BCA Facilities Total
Collectibility BCA BCA
of Debtors Finance Multi in BCA Exposure
Finance Syariah
Limited Finance
Current 390,355 2,545 58 2,723 143 196,469 201,937
Special Mention 22,624 91 - 19 14 2,924 3,050
Substandard 1,865 6 - - 1 890 897
Doubtful 2,604 8 - - 2 359 369
Loss 7,016 46 - 154 3 1,722 1,924
Total 424,464 2,695 58 2,896 163 202,364 208,176
IMPACT OF CHANGES IN LAWS AND implementing the PEN program, the Government shall
REGULATIONS place Funds in Partner Commercial Banks with certain
In 2020, several new regulations were issued with potential criteria.
impacts on the business activities of BCA and its subsidiaries. • Minister of Finance Regulation No.138/PMK.05/2020
These regulations include, among others: dated 25 September 2020 concerning 2020 Procedures
• Financial Services Authority Regulation No.11 / POJK.03 / for Providing Interest Subsidies/Margin Subsidies for
2020 dated 13 March 2020 concerning National Economic Credit/Financing Micro, Small and Medium Enterprises
Stimulus as a Countercyclical Policy on the Impact of the in the Context of Supporting the Implementation of the
Spread of the 2019 Coronavirus Disease. This policy, in National Economic Recovery Program took effect on 28
effect from 16 March 2020, regulates the quality of credit September.
affected by COVID-19 by restructuring until March 31,
2021. The policy was extended until March 31, 2022 by CHANGES IN ACCOUNTING POLICY
POJK No.48/POJK.03/2020 dated 1 December 2020, which The Financial Accounting Standards Board of the Indonesian
came into effect on 3 December 2020. Institute of Accountants (DSAK-IAI) has issued amendments
• Regulation of Members of the Board of Governors No. and interpretations, effective as of January 1, 2020, as
22/10 / PADG / 2020 dated 29 April 2020 took effect on 1 follows:
May 2020 and concerns the Minimum Statutory Reserves • PSAK 71 “Financial Instruments”,
(GWM) in Rupiah for Conventional Commercial Banks • PSAK 72 “Revenue from Contracts with Customers”,
(BUK), Sharia Commercial Banks (BUS) and Sharia Business • PSAK 73 “Leases”,
Units (UUS). This regulation reduced the Rupiah GWM by • Amendments to PSAK 1 “Presentation of Financial
2% from 5.5% to 3.5% for BUK and by 0.5% from 4% to Statements”,
3.5% for BUS and UUS. This was intended to maintain the • Amendments to PSAK 15 “Investments in Associates
availability of banking liquidity and mitigate risks from and Joint Ventures concerning Long-Term Interests in
the impact of the domestic economic slowdown. Associates and Joint Ventures”,
• Bank Indonesia Regulation No.22/4/PBI/2020 dated 26 • Amendments to PSAK 25 “Accounting Policies, Changes
March 2020, came into effect from 1 April 2020. This in Accounting Estimates and Errors”,
regulation concerns Incentives for Banks Providing • Amendments to PSAK 62 “Insurance Contracts”,
Provision of Funds for Certain Economic Activities to • Amendments to PSAK 71 “Financial Instruments
Support Handling the Economic Impacts of the Corona concerning Early Repayment Features with Negative
Virus Pandemic and provides incentives in the form of a Compensation”,
daily allowance of 0, 5% for Banks providing funds for • Amendments to PSAK 73 “Lease Concessions Related to
certain economic activities. COVID-19”,
• Minister of Finance Regulation No.104/PMK.05/2020 • Amendments to PSAK 102 “Murabaha Accounting”,
dated 6 August 2020 concerning Placement of Funds • 2019 annual adjustments to PSAK 1 “Presentation of
at Participating Banks in the Context of the National Financial Statements”,
Economic Recovery Program (PEN). Coming into • ISAK 35 “Presentation of Financial Statements for Non-
effect, this policy regulates that, in the framework of Profit Oriented Entities”,

• ISAK 36 “Interpretation of the Interaction between BCA also pays consistent attention to the security aspects
Provisions regarding Land Rights in PSAK 16: Fixed Assets of its information technology, as dynamic development in
and PSAK 73: Leases”, information technology and digital innovations linked to the
• ISAK 101 “Recognition of Tangguh Murabahah Income increase in cyber security risks. The Bank always ensures the
Without Significant Risk Related to Inventory Ownership”, implementation and development of three main pillars of
• ISAK 102 “Impairment of Murabahah Receivables”, information technology security, which are human resources,
• PPSAK 13 “Withdrawal of PSAK 45: Financial Reporting processes and technology.
of Non-Profit Entities”.
To ensure that the Bank’s business is well maintained, even
Of these new and revised standards, PSAK 71 and PSAK 73 when disruptions take place, BCA possesses a Business
had significant impacts, while the others had relatively little Continuity Plan. The plan takes into account the possibility
impact on the Consolidated Financial Statements in the of natural disasters, or other various emergencies that may
current year or the previous year. occur, including the current condition, where the Bank needs
to deal with COVID-19 to maintain its operational activities.
PSAK 71 is a replacement for PSAK 55 (revised in 2014)
regarding “Financial Instruments”. Changes convern new The ongoing pandemic has led to BCA and various other
arrangements for the classification and measurement of companies to implement work-from-home policy in
financial instruments based on assessing the business model accordance with Government’s health protocols, which
and contractual cash flows, recognizing and measuring requires management of data securities. The Bank has
allowance for impairment losses on financial instruments implemented tighter data security rules, such as rules for the
using the expected credit loss model, replacing the existing use of personal drives or storage, and the implementation of
credit loss model and providing a simpler approach to hedge stricter security access.
accounting.
Human resources plays an important role of the Bank’s asset
Meanwhile, in relation to the application of PSAK 73, BCA as in managing its business and operations. BCA continuously
the lessee has recognized use rights assets and lease liabilities improves the competence of its employees and ensures
related to leases previously classified as operating leases the adequacy of its human resources. The focus of human
under PSAK 30 “Leases”. The exception is short-term leases resource development is to support innovation in digital
or leases with assets of low value. The application of PSAK 73 banking services and strengthen relationships with customers.
uses a modified retrospective approach without restating the The Bank prudently manages leadership regeneration and
comparative period. succession to ensure the continuity of the organization in
the future, with regards to retaining its values and healthy
BUSINESS CONTINUITY governance.
BCA continues to implement strategic policies in accordance
with the banking sector and economic developments. The PRIME LENDING RATE
Bank’s priority to maintain a sound financial performance In connection with Financial Authority Services Regulation
relies on a strong capital position, liquidity and well- No.37/POJK.03/2019 concerning Transparency and Publication
maintained credit quality. of Bank Reports, BCA has implemented transparency in the
Prime Lending Rate (SBDK) to the public through publication,
In facing various challenges ahead and the increasingly such as on the website and Annual Reports. Prime Lending
diverse customers’ needs, BCA strives to maintain the trust of Rate publication improves the Bank’s corporate governance
its customers by providing comprehensive and high quality practices and encourages healthy competition in the banking
financial solutions through a reliable transaction banking industry.
platform. The Bank ensures the reliability of its banking
system, as well as the adequacy of capacities and capabilities The prime lending rate calculation is based on three
in supporting customer transactions, by continuous component: Cost of Funds for Credit (HPDK); overhead costs
investments in information technology. incurred by the Bank in the process of extending credit; and
the profit margin determined for lending activities.
BCA periodically reviews and updates its hardware, core system
networks, software and operating systems. Furthermore, the Detailed information regarding changes to the prime lending
Bank also manages a network infrastructure with real-time rate is available at branch offices and accessible through the
operation. In an effort to maintain business operational BCA website (www.bca.co.id). The following table defines
continuity, the Bank operates two mirroring data centers the Bank’s quarterly prime lending rate in 2020:
in Jakarta and manages a fully integrated disaster recovery
center.

Quarterly Prime Lending Rate (effective % p.a)

Prime Lending Rate Based on Loan Segment
End of Period Consumer Loan

Corporate Loan Retail Loan
Mortgage Non Mortgage
Quarter IV - 2019 9.75 9.90 9.90 8.61
Quarter I - 2020 9.25 9.40 9.90 8.61
Quarter II - 2020 9.25 9.40 9.40 8.61
Quarter III - 2020 8.25 8.75 9.40 8.61
Quarter IV - 2020 8.25 8.75 8.75 8.61
PROSPECTS, STRATEGIC PRIORITIES & Aside from competition within the banking sector, the
PROJECTION FOR 2021 presence of fintech companies, that offer financial services
built upon technological advances, is also a challenge for
Prospects for the Economy and Banking Sector in BCA. However, the Bank sees this as new opportunities to
2021 collaborate with these fintech companies. To that end, BCA
The Indonesian national economy 2021 is predicted to continuously build relationships with fintech companies
face challenges, both external and internal, along with the and e-commerce players through the development of API,
gradual economic recovery. The recovery depends heavily on making it easier to carry out various banking transactions
the success of vaccine distributions and their effectiveness through BCA’s digital channels. This allows BCA to strengthen
in stopping the spread of COVID-19. Furthermore, the its customer base and increase the number of transactions in
distribution of National Economic Recovery (PEN) funds will the larger payment ecosystem.
also play an important role in the recovery of the national
economy, especially in the second semester of 2021. The BCA is also committed to grow together with its subsidiaries
approval of Omnibus Law on Job Creation is expected by increasing business synergy and supporting capital
to support a better investment climate in Indonesia in position, in line with the subsidiaries’ business development.
the future. On the other hand, economic transition from The subsidiaries are expected to increase their contribution
pandemic to normal level may present its own risks, such as to BCA’s overall performance, both in the form of interest
rising inflation and increasing credit risk post restructuring income and fee based income in the future.
relaxation period.
Strategic Priorities & Projection 2021
Embarking 2021, by taking these various developments The Bank closely monitors the developments of its external
into account, banking sector will still pay close attention and internal conditions to determine strategic plans for 2021.
to the developments of its asset quality. In line with the With several uncertainties ahead, BCA will act prudently
macroeconomic developments, national banking is projected while maintaining optimism by prioritizing liquidity and
to grow moderately in terms of both credit and third party adequate capital, especially amidst the increasing credit risk.
funds. Entering 2021, in line with the forecast of gradual economic
recovery, BCA projects moderate growth targets. Growth
In terms of credit, BCA will stay prudent but remain in third party funds and loans is targeted at 4.0-6.0%. In
optimistic, to correspond to the economic recovery process. terms of ratios, BCA strives to maintain ROA ratio of above
BCA continues to strive for high credit quality by closely 3.2%-3.3%, ROE between 16.0%-17.0% and a relatively
monitor its portfolio and proactively communicate with its stable CAR level of 24.0%-25.0%.
debtors regarding updates on their conditions, especially
those affected by the pandemic. BCA is committed to continue various initiatives and
investments in strengthening the Bank’s franchise value.
BCA will focus on maintaining adequate liquidity by Align with the growing diversification in customer preference
prioritizing CASA growth. With the ‘New Normal’ era, which for online services, BCA will continue to strategically focus
is expected to continue in 2021, the Bank continues to on strengthening relationships with its customers, based
increase the capacity of its digital-based transaction banking on three main pillars: strengthening payment settlement
services, supported by various product features and facilities, services, lending and developing comprehensive solutions &
network expansion and payment system acceptance that will services.
boost customer base growth.

i. Strengthening transaction banking franchises through iii. Developing Comprehensive Solutions and Services
payment settlement services The growing customers’ needs have encouraged BCA to
BCA consistently continue to strengthen payment continuously innovate to create more comprehensive
settlement services, which are main engine of BCA’s core financial solutions. BCA collaborates in providing and
transaction banking business. This strategic initiative has marketing financial products & services together with
resulted in stable and sustainable growth in current and its subsidiaries engaged in: (i) vehicle financing (BCA
savings accounts (CASA). Finance and BCA Multi Finance); (ii) Islamic banking (BCA
Syariah); (iii) brokerage and investment management
The limitations of out of home activities during the services (BCA Sekuritas); (iv) insurance (BCA General
pandemic have accelerated the shift of customers Insurance and BCA Life Insurance); (v) remittance (BCA
behavior to digital services, as reflected in the significant Finance Ltd); and (vi) venture capital (PT Central Capital
increase in number of transactions performed through Ventura) including a new subsidiary, PT Bank Digital BCA,
BCA mobile and internet banking platforms. scheduled to start its operation as a digital bank in 2021.

As such, BCA will continue to improve the features The variety of financial products and services complement
and facilities of its digital banking products & services the Bank’s core business of transaction banking and
to increase convenience for customers in making provide an array of cross selling opportunities to support
transactions. The Bank’s main orientation will focus on the Bank’s overall performance. BCA continues to provide
creating a broad and integrated payment ecosystem, support to subsidiaries in the form of gradual capital
including through collaborations with fintech and injection, based on the subsidiaries’ business development
e-commerce companies. BCA also focus to grow its plan, and to provide support through collaboration for
customer base, which is one of the crucial factor to support the development of capacity & capability related to
the Bank’s business growth and payment transactions. In service network and information technology.
supporting this, BCA will improve its digital on-boarding
initiatives for new customer acquisitions.
All of these initiatives are carried out with the support

of solid information technology infrastructure and highly
reliable system security in conducting transactions.
ii. Lending
In the dynamic economic condition and the challenges
presented by COVID-19 pandemic that will likely have
impact in 2021, BCA continue to stay prudent in lending
disbursement, by balancing its targeted credit growth
with credit quality. BCA will continue to prioritize lending
to customers with good track records and adhere to the
principle of prudent lending by implementing disciplined
risk management. One way is by implementing credit
diversification, to mitigate credit risk and by closely
monitoring developments of the debtors’ credit quality,
especially for restructured loans.
BCA will continue to explore new business potential,

by utilizing data optimization and deepening processes
from potential industries and existing customers, as well
as through exploring the business potential of debtors’
networks.
The Bank continues to strengthen its credit infrastructure

by taking advantage of technological developments to
accelerate credit approval and the debtor acquisition
process.

CORPORATE
GOVERNANCE

GLOSSARY
No. Keywords/Terms Initials No. Keywords/Terms Initials

1. Accounting Education PPA 20. Financial Services Institution FSI
Program
21. Good Corporae Governance GCG
2. Annual General Meeting of AGMS
22. Indonesia Deposit Insurance IDIC
Shareholders
Corporation
3. Annual Report AR
23. Indonesia Stock Exchange IDX
24. Informatics Engineering PPTI
4. Asset and Liability Committee ALCO
Education Program
5. ASEAN Corporate Governance ACGS
25. Information Technology ITSC
Scorecard
Steering Committee
6. Audit Committee AC
26. Integrated Governance IGC
7. Bank Indonesia BI Committee
8. Bank Indonesia Circular Letter BI Circular Letter 27. Integrated Risk Management IRMC
Committee
9. Bank Indonesia Regulation BI Regulation
28. Number (for Regulation) No.
10. Bank Sustainability Report Sustainability
Report 29. Personnel Case Advisory PCAC
Committee
11. Corporate BCA
30. PT Bank Central Asia Tbk BCA
12. Corporate Social Responsibility CSR
31. Public Accountant PA
13. Credit Committee CC
32. Public Accounting Firm PAF
14. Credit Policy Committee CPC
33. Remuneration and RNC
15. Extraordinary General EGMS
Nomination Committee
Meeting of Shareholders
34 Risk Management Committee RMC
16. Financial Report FR
35. Risk Oversight Committee ROC
17. Financial Services Authority OJK
36. Small Medium Enterprises SME
18. Financial Services Authority OJK Circular Letter
Circular Letter 37. Subsidiary Company of PT Subsidiary
Bank Central Asia Tbk
19. Financial Services Authority OJK Regulation
Regulation 38 Value Added Tax VAT

CONTENTS
INTRODUCTION 296 Criteria for Members of the Board of 337

Commissioners
The Objective of Corporate Governance 296
Implementation Nomination for Members of the Board of 36
Commissioners 338
Roadmap 296
Number and Composition of the Members of the 339
The Achievement of Corporate Governance in 298
2020
Term of Office of the Board of Commissioners 340
Reference 298
Orientation Program for New Board of 340
Good Corporate Governance Framework and 299
Commissioners Members
Action Plan
Training Programs to Enhance the Board of 341
A. Corporate Governance Structure 301
Commissioners Competence
B. Implementation 302
the Board of Commissioners’ Share Ownership 3436
1. Internal Policies Related to Good Corporate 302 Amounted to 5% or More of Paid-Up Capital
Governance
Dual Positions for the Board of Commissioners 368
2. Compliance with Good Corporate 304 Members 344
Governance Principles
The Report of the Board of Commissioner 3
3. Internalization 311 Committees Assessment and the Impementation of 346
4. Socialization on Code of Ethics 313 their Duties 69
C. Assessment of Good Corporate Governance 313 The Implementation of the Board of 346
Implementation Commissioners’ Duties Report
1. Internal Assessment 313 Performance Assessment of the 3346

Board of Commissioners Members
2. External Assessment 314
INDEPENDENT COMMISSIONERS 347

GENERAL MEETINGS OF SHAREHOLDERS 315
Independent Commissioner Criteria 347
Shareholders’ Rights 315
Terms of Duties of Independent Commissioners 347
2020 Annual GMS and Extraordinary GMS 316
Independent Statement of Independent Commis- 347
Procedures for Organizing AGMS and EGMS 318 sioners
Attendance of Management, Committees and 320
Shareholders
BOARD OF DIRECTORS 348
Chairperson of AGMS and EGMS 320
Guideline and Code of Conduct of Board of 348
Rules of Conduct of GMS and Procedure for Vote 320 Directors (Board of Directors Charter)
Count
Duties and Responsibilities of the Board of 348
2020 AGMS Decision and its Realization 322 Directors
2020 EGMS Decision and its Realization 326 Authorities of the Board of Directors 349
2019 AGMS and EGMS Decision and its Realization 327 Criteria for the Board of Directors 349
Realization of Dividend Payment 333 Nomination for Members of the Board of 350
Directors
Statement Regarding the Unrealized Decision of 334
the GMS Number and Composition of the Members of the 351
Board of Directors
Terms of Office for Board of Directors 353
INFORMATION ON CONTROLLING 334
SHAREHOLDER Division of Duties and Responsibilities of the Board 353
of Directors
Orientation Program for New Members of the 354
BOARD OF COMMISSIONERS 335 Board of Directors
The Board of Commissioners Charter 335 Training Programs to Enhance the Competency of 355
Duties and Responsibilities of the Board of 3357 Members of the Board of Directors
Commissioners Share Ownership for the Board of Directors that 3647
Authorities of the Board of Commissioners 3336 Amounts to 5% or More of Paid-Up Capital
Dual Positions of Members of the Board of 3657
Directors

Performance Assessment of Executive Committee 3677 G. Independence of AC Members 392

of the Board of Directors
H. Duties and Responsibilities of AC 394
Report of the Board of DIrectors’ Duties 3707
I. Authorities of AC 395
Implementation 3
J. Policies and Meetings Implementation of
Performance Evaluation of Members of the Board 3707 395
AC
of Directors 3
K. Realization of Work Program and
396
Implementation of AC Activities in 2020
BOARD OF COMMISSIONERS’ MEETINGS, 370
BOARD OF DIRECTORS’ MEETINGS, AND JOINT
MEETINGS II. RISK OVERSIGHT COMMITTEE (ROC) 397
Board of Commissioners Meeting 3707 A. Legal Basis 397
Board of Directors Meeting 3737 B. ROC Charter 397
Joint Meetings of the Board of Commissioners 3777 C. Structure and Membership of ROC 397
with the Board of Directors 00 D. Profiles and Qualifications of ROC Members 397
E. Education or Training Activities 398
AFFILIATED RELATIONSHIP 380 F. Term of Duty of ROC 398
a. Affiliated Relationships of Members of the 380 G. Independence of ROC Members 398
H. Duties and Responsibilities of Risk Oversight
400
Committee
b. Affiliated Relationships of Members of Board 380 I. Authorities of ROC 400
of Directors 3
J. Policies and Meetings Implementation of ROC 400
c. Statement of Independence of the Board of 3817
Commissioners and Board of Directors K. Realization of Work Program and
401
Implementation of Activities of ROC in 2020
DIVERSITY IN THE COMPOSITION OF THE 382

BOARD OF COMMISSIONERS AND THE BOARD III. REMUNERATION AND NOMINATION
401
OF DIRECTORS COMMITTEE (RNC)
A. Legal Basis 401
Diversity in the Composition of Members of the 3827
Board of Commissioners 8 B. Principle Function of the RNC 401
3827
C. RNC Guidelines 401
Diversity in the Composition of Members of the 2
Board of Directors D. Structure and Membership of the RNC 402
E. Profiles and Qualifications of the RNC 402
PERFORMANCE ASSESSMENT OF THE BOARD 383 F. Education or Training Activities 403

OF COMMISSIONERS AND BOARD OF DIRECTORS G. Term of Duty of the RNC 403
H. Independence of the RNC 404
REMUNERATION POLICY 385 I. Duties and Responsibilities of the RNC 405
Procedure of Determination of Remuneration of J. Policies and Meetings Implementation of the
386 405
Board of Commissioners and Board of Directors RNC
Board of Commissioners’ Remuneration 387 K. Policies Concerning Board of Directors
405
Board of Directors’ Remuneration 388 Succession Plan
Variable Remuneration 388 L. Realization of Work Program of the

406
RNC in 2020
Remuneration Implementation in BCA 389
M. Remuneration of the RNC 406
BOARD OF COMMISSIONERS COMMITTEES 391

IV. INTEGRATED GOVERNANCE COMMITTEE (IGC) 406
I. AUDIT COMMITTEE 391
A. Legal Basis 406
A. Legal Basis 391
B. IGC Guideline and Code of Conduct 406
B. AC Charter 391
C. Structure and Membership of IGC 406
C. Structure and Membership of AC 391
D. Members Profile 407
D. Profiles and Qualifications of AC Members 392
E. Education or Training 408
E. Education or Training 392
F. Term of Office of IGC Members 410
F. Term of Duty of AC 392

G. Independence of IGC Members 411 C. Meeting of CPC 424

H. Duties and Responsibilities of IGC 411 D. Decision Making 424
I. Work Mechanism 411 E. Frequency of CPC Meetings in 2020 424
J. Policy and Implementation of Meetings 411 F. Accountability Reporting 424
K. Realization of Work and Implementation G. Realization of Work Program in 2020 424
Activities of Integrated Governance Program in 412 H. Work Plan of CPC 424
2020
V. CREDIT COMMITTEE (CC) 426

EXECUTIVE COMMITTEES OF THE BOARD OF 413
DIRECTORS A. Structure, Membership of CC, and Voting
426
Rights Status
I. ASSET and LIABILITY COMMITTEE (ALCO) 413
B. Main Function, Authorities, and
A. Structure, Membership of ALCO, and Voting 427
413 Responsibilities of CC
Rights Status
C. Meeting of CC 428
414 D. Decision Making 428
Responsibilities of ALCO
C. Meeting of ALCO 414 E. Frequency of CC Meetings in 2020 428
D. Decision Making 414 F. Accountability Reporting 430
E. Frequency of ALCO Meetings in 2020 415

F. Accountability Reporting 416 VI. INFORMATION TECHNOLOGY STEERING
431
COMMITTEE (ITSC)
G. Realization of Work Program in 2020 416
A. Structure, Membership of IRMC, and Voting
H. Work Plan of ALCO 416 431
Rights Status
431
II. RISK MANAGEMENT COMMITTEE (RMC) 417 Responsibilities of IRMC
A. Structure, Membership of RMC, and Voting C. Meeting of IRMC 432
417
Rights Status D. Decision Making 432
B. Main Function, Authorities, and E. Frequency of IRMC Meetings in 2020 432
417
Responsibilities of RMC
F. Accountability Reporting 433
C. Meeting of RMC 417
G. Realization of Work Program in 2020 433
D. Decision Making 418
E. Frequency of RMC Meetings in 2020 418
VII. PERSONNEL CASE ADVISORY COMMITTEE 434
F. Accountability Reporting 418
A. Structure, Membership of PCAC and Voting
G. Realization of Work Program in 2020 419 434
Rights Status
435
III. INTEGRATED RISK MANAGEMENT COMMITTEE Responsibilities of PCAC
420
(IRMC) C. Meeting of PCAC 435
A. Structure, Membership of IRMC, and Voting D. Decision Making 435
420
Rights Status
E. Frequency of PCAC Meetings in 2020 436
421 F. Accountability Reporting 436
Responsibilities of IRMC
C. Meeting of IRMC 421
D. Decision Making 421 CORPORATE SECRETARY 437
E. Frequency of IRMC Meetings in 2020 422 Structure and Position of the Corporate Secretary 437
F. Accountability Reporting 422 Corporate Secretary Profile 438
G. Realization of Work Program in 2020 423 Competence Development and Training Programs 438
Corporate Secretary Functions 439
IV. CREDIT POLICY COMMITTEE (CPC) 423 Brief Description of the Implementation of
439
Corporate Secretary Duties in 2020
A. Structure, Membership of CPC, and Voting
423 Information Disclosure Report 442
Rights Status
424
Responsibilities of CPC

MAIN DUTIES OF INVESTOR RELATIONS 443 Review/Review Results on Management System

462
Implementation Risk
Main Duties of Investor Relations 442
Statement on the Adequacy and Effectiveness of
Activities of Investor Relations 443 462
the Risk Management System
Investor Relations Contact 2444
INTERNAL CONTROL SYSTEM 463

INTERNAL AUDIT FUNCTION 445
The Purpose of Internal Control System 463
Structure and Position of the Internal Audit
445 The Framework of Internal Control System 463
Division
Main Components of Internal Control System 463
Appointment/Dismissal of the Headd Internal
446
Audit Division Implementation of Internal Control 464
Profile of the Head of Internal Audit Division 446 Evaluation of Internal Control Systems 465
Internal Audit Charter 446
Independency 446 APPLICATION OF ANTI-FRAUD STRATEGY 466
Auditor’s Code of Ethics 447 Introduction 466
Duties and Responsibilities of the Internal Audit Objectives 466
447
Division
Implementation and Internalization 467
Audit Implementation Standards 447
Number of Auditors in the Internal Audit Division 448
WHISTLEBLOWING SYSTEM 468
Competency Development 448
Whistleblowing Procedure 468
Participation in the Internal Audit Professional
448 Whistleblower Protection 469
Association
Internal Audit Division Activities in 2020 448 Report Management 469
Focus of 2021 Audit Plan 449 Parties Managed the Report 469
Disclosure of Internal Fraud and Complaints
470
through Whistleblowing System in 2020
PUBLIC ACCOUNTING FIRM (EXTERNAL AUDIT) 449
Procedures for Using PA Services 449
ANTI GRATIFICATION 471
Effectiveness of External Audit Implementation 450
Background 471
Relationship Between Bank, Public Accountants,
450 Gratification Control Policy 471
and OJK
2020 Audit Fees 450 Joint Commitment 471
Other Services Provided by PAF/PA Beyond Audit 450
ANTI CORRUPTION POLICY 472

COMPLIANCE FUNCTION 451
SKK Organizational Sructure 451 AFFILIATED TRANSACTION AND CONFLICT OF 473
SKK Responsibilities 451 INTERESTS
Integrated Compliance Function 451
Implementation of the Compliance Function LEGAL CASES 476
451
Duties in 2020 Criminal Cases 476
Compliance Indicators in 2020 452 Civil Cases 476
Anti-Money Laundering and Prevention of
453
Terrorism Funding Program (AML and CFT)
SIGNIFICANT CASES 478
IMPLEMENTATION OF RISK MANAGEMENT 454

ADMINISTRATIVE SANCTIONS FROM 478
Overview of the Company’s Risk Management RELATED AUTHORITIES
454
System
Risks Faced and Managed 457

INFORMATION ACCESS AND CORPORATE DATA 479 PROVISION OF FUNDS FOR SOCIAL ACTIVITIES 500
Communcation Channels of Stakeholders 481
List of Press Releases in 2020 481 PROVISION OF FUNDS FOR POLITICAL ACTIVITIES 500
Media 482
Correspondence with OJK and IDX 486 IMPLEMENTATION OF INTEGRATED GOVERNANCE 500
Internal Communication 491 Financial Conglomerate structure of BCA 501
Share Ownership Structure of BCA Financial 537
CODE OF ETHICS 492 Conglomerate 501
Core of BCA’s Code of Ethics 492 Management Structure of BCA Financial 537
Conglomerate 511
Enforcement of Code of Ethics 492
Duties and responsibilities of the Integrated 538
Code of Ethics Related to Anti-Corruption 492 Compliance Unit 501
Code of Ethics Related to Vendors 492 Self-assessment on the Implementation of 511
Socialization 493 Integrated Governance Report
Enforcement and Sanctions for Violations of Code

493
of Ethics FULFILLMENT INDEX OF GOVERNANCE 515
Types of Sanctions for ever Violations 493 RECOMMENDATIONS
OJK Circular Letter No. 32/SEOJK.04/2015
concerning Governance Guidelines for Public 515
CORPORATE CULTURE 494
Companies
BCA Values 494
ASEAN Corporate Governance Scorecard 515
Socialization of Vision, Mission and Values 494
Bad Corporate Governance Statement 515
Introduction of Corporate Culture for New
494
Employee
BUY BACK SHARES AND/OR BONDS 494
OTHER CORPORATE ACTIONS 495

Disclosure of Acquisition of PT Rabobank
495
International Indonesia
Disclosure of the Merger of PT Bank Interim
496
Indonesia into PT Bank BCA Syariah
PROVISION OF FUND TO RELATED PARTY AND 498

LARGE EXPOSURE
STRATEGIC PLAN 499
TRANSPARENCY OF THE BCA FINANCIAL AND 499

NON-FINANCIAL CONDITIONS UNDISCLOSED IN
OTHER REPORTS
Transparency of Financial Conditions 499
Transparency of Non-Financial Conditions 499

CORPORATE GOVERNANCE
In line with the growth of business activities as well as the continuing

growth of digital era, BCA always strives to strengthen the integration
of corporate governance and commits to improve the quality of the
principles of Good Corporate Governance implementation in conducting
the business by abiding the prevailing regulations thus providing added
value for BCA and all stakeholders.
INTRODUCTION • Understanding the various needs of customers

and provide the right financial services to
1. The Objective of Corporate Governance achieve optimal customer satisfaction.
Implementation • Enhancing the franchise value and the value
The implementation of the principles of Good Corporate of BCA stakeholders.
Governance at BCA has the following objectives: c. Providing benefits and added value for
a. Supporting BCA’s vision to become the “To be the shareholders and stakeholders.
most trusted bank of choice and a major pillar of d. Maintaining and increasing healthy and
the Indonesian economy” competitive business for a long term (sustainable).
b. Supporting BCA’s mission, namely: e. Gaining investor confidence to BCA.
• Building a center of excellence in payment
settlement and financial solutions for business
customers and individuals
2. Roadmap
BCA has developed roadmap for governance which is used as a reference for implementing governance at BCA. The
roadmap for BCA governance from 2015 until 2021 is as follows:
2015-2016 2017 2018

Collecting Building Improving GCG
Sketch Foundation Area
• Amend BCA’s Article of • Formulate: • Amend BCA’s Article of - The means to
Association - The mechanism and Association socialize Good
• Establish Integrated submission of Self- • Formulate: Corporate
Assessment Report on
Governance the Implementation of - Insider Trading Policies Governance (GCG)
Committee Integrated Governance - Dividend Policies through GCG
• Formulate: - Mapping of BCA’s - Assessment Policy Articles in MyBCA
- Integrated Integrated Governance for the Board of portal
Governance - The Affilliate Transaction Commisioners and • Fulfill Good
Guidelines and Conflict of Interest Corporate
Policy Board of Directors
- Anti-Fraud Strategy • Revise: Governance (GCG)
• Revise:
Guidelines - The Integrated - The Corporate Indicator
• Statement of Intent Governance Guidelines Governance Guidelines. • Disclose OJK’s Table
by Independent - The Reporting Flow - The Audit Committee of Recommendation
Commissioners Mechanism of Specific with explanations
Share Ownership Charter.
• Improve Integrated
- The Corporate - The Affiliate
Governance
Governance Guidelines Transaction Practices
Communication
- The Board of Directors and Conflicts of Interest
and Board of through Workshops
Transaction with Subsidiaries
Commisoners Charter
• Corporarte Governance - BCA’s Website cooperate with KNKG
Sharing Session Governance Guidelines
Section.

2019 2020 2021

Strengthening GCG Fostering GCG Culture Advancing with GCG
• Fulfill the OJK’s Recommendation • Oversee the Implementation Practice
Regarding Corporate Governance of GCG at BCA according to
• Revise:
• Improve: regulations
- Corporate Governance
- Corporate Governance Guidelines • Revise:
Guidelines.
- Affiliate Transaction Practices and - GCG implementation based on
- Board of Commisoners Charter
Conflict of Interest Policy External Assessment Results
- Board of Directors Charter
- GCG Articles in MyBCA portal - ACGS implementation
- Corporate Secretary Charter
• Analysis: - Sustainable Governance
• Formulate:
- Code of Ethics Implementation
- Anti Corruption Policy
- Annual Disclosure - The Integrated Governance
- Anti Gratification Policy
- BCA’s Website in Corporate Guidelines
• Socialize
Governance Section - The Implementation of
- Implementation of Affiliate
• Implement: Integrated Governance
Transaction and Conflict of
- The assessment of Board • Socialize:
Interest Transaction
of Director’s and Board of - BCA’s Code of Ethics.
- Digitilization of Annual
Commissioners’ Performance - The Annual Disclosure Practices
Disclosure
pursuant to OJK’s guidelines - Compulsory Materials on GCG
- Digitallization of Special List
- Invitation AGMS released 28 Days E-learning to All Employees
Report
before the commencement of
- Digitalization of Board of
AGMS
Commissioners and Board of
- The publication the result of
Directors’s Report on Company’s
AGMS at the same day as the
Share Transactions
commencement of AGMS
• Formulate the Financial Sustainability
Report

3. The Achievement of Corporate Governance in 2020

In line with the governance roadmap that has been compiled, throughout 2020 BCA has carried out various activities in an
effort to improve the quality and strengthen the implementation of Good Corporate Governance as well as keep paying
attention to the new regulations.
Achievement of BCA’s Corporate Governance in 2020
Enhancement of Good Corporate Governance (GCG) Development of GCG eLearning which aims to provide
implementation, based on the criteria of the ASEAN
Corporate Governance Scorecard (ACGS), in the form of: 6 an understanding, strengthen commitment, and build a
culture of good corporate governance at all levels of the
a.
OJK Regulation No. 15/POJK.04/2020 concerning BCA organization.
1 Planning and Holding General Meetings of Shareholders
of Public Limited Companies;
b.
OJK Regulation No. 16/POJK.04/2020 concerning Enhancement of affiliate transaction and conflict of
Implementation of Electronic General Meetings of interest transaction implementation, which are:
Shareholders of Public Limited Companies. a. Develop an application to report affiliate transaction
internally;
Enhancement of Good Corporate Governance (GCG)
7 b. Socialization of affiliate transaction and conflict of
interest internally in accordance with OJK Regulation
implementation, based on the criteria of the ASEAN
No. 42/POJK.04/2020 concerning Affiliate Transaction
Corporate Governance Scorecard (ACGS), in the form of:
and Conflict of Interest.
2 a. Publication of Integrity Pact;
b. Revision of Audit Committee Charter;
c. Meeting attendance rate of the Board of Directors and
Update the BCA website on Corporate Governance section
the Board of Commissioners > 75%.
8 periodically.
The issuance the Board of Directors Decree related to the

3 Orientation Program for the new members of Board of General Meeting of Shareholders (GMS) are held with
Directors and Board of Commissioners. reference to the most recent provisions based on
POJK No. 15/POJK.04/2020 concerning Planning and
the Implementation of GMS for Public Companies as
9 well as the enforcement of granting the power of
attorney in electronic (e-Proxy) to Shareholders for the
The issuance of Charter of Integrated Governance
4 Committee – BCA’s Financial Conglomerate.
implementation of the extraordinary general meeting of
shareholders through the facilities of eASY KSEI provided
by PT KSEI.
Sociliazation to all BCA employees via infographics on

MyBCA portal about:
5 The issuance of Charter of Corporation – BCA’s Financial
Conglomerate.
10 a. Affiliate Transaction and Conflict of Interest Transaction;
b. Code of Ethics; and
c. Completion of Annual Disclosure.
BCA as “ASEAN Asset Class”

In 2020, BCA also achieved an award as one of the
listed companies on national stock exchange which
is included in the category of “ASEAN Asset Class”.
The achievement is assessed based on the criteria of
ACGS which is an initiative of corporate governance
in the implementation plan of the ASEAN Capital
Market Forum (ACMF) to promote ASEAN as an asset
class and increase the confidence of global investors
over the quality of companies in the ASEAN region.
4. Reference addition, the policy and internal provision related to the

BCA has implemented Good Corporate Governance implementation of Good Corporate Governance also
with reference to regulatory provisions, internal refer to the BCA’s Articles of Association in order the
provisions, and best practices that are applicable and developed policy not only comply with the regulations
exemplified in a national and international scale. In but also in line with BCA’s business effort.

The regulations that are used as references in the - OJK Circular Letter No.32/SEOJK.04/2015 concerning
implementation of Good Corporate Governance at BCA, on the Guidelines for Corporate Governance.
as follows: - OJK Circular Letter No.25/SEOJK.03/2016 concerning
- Law No. 8 of 1995 concerning Capital Markets. the Commercial Bank Business Plans.
- Law No. 40 of 2007 concerning Limited Liability - OJK Circular Letter No. 43/SEOJK.03/2016 concerning
Companies. Transparency and Publication of Conventional
- OJK Regulation No. 17/POJK.03/2014 concerning Commercial Bank Reports.
Integrated Risk Management for Financial - OJK Circular Letter No. 13/SEOJK.03/2017 concerning
Conglomerates. Implementation of Governance for Commercial
- OJK Regulation No. 18/POJK.03/2014 OJK Regulation Banks.
concerning Implementation of Integrated Good - BCA’s Articles of Association.
Corporate Governance for Financial Conglomerates
- OJK Regulation No. 33/POJK.04/2014 concerning In applying Good Corporate Governance, BCA also refers
Directors and Board of Commissioners of Issuers or to some of the governance guidance (best practices) as
Public Companies. follows:
- OJK Regulation No. 8/POJK.04/2015 concerning - Roadmap Corporate Governance Guidelines
Website of Issuers or Public Companies. Indonesia published by the OJK
- OJK Regulation No. 21/POJK.04/2015 concerning - Guidelines of Good Corporate Governance (GCG)
Implementation of Governance Guidelines for Indonesia published by Komite Nasional Kebijakan
Public Companies. Governance (KNKG).
- OJK Regulation No. 31/POJK.04/ concerning the - ASEAN Corporate Governance Scorecard published
Disclosure of Material Information or Facts by by ASEAN Capital Market Forum (ACMF).
Issuers and Public Companies. - Corporate Governance Principle published by
- OJK Regulation No. 5/POJK.03/2016 concerning the Organization for Economic Cooperation and
Bank Business Plans. Development (OECD).
- OJK Regulation No. 37/POJK.03/2019 concerning
the Transparency and Publication of Bank Reports. In general, the disclosure of components of Corporate
- OJK Regulation No. 55/POJK.03/2016 concerning The Government in this annual report refers to the following
Implementation of Good Corporate Governance for regulations:
Commercial Banks. - OJK Regulation No. 29/POJK.04/2016 concerning
- OJK Circular Letter No.14/SEOJK.03/2015 concerning Annual Reports of Issuers or Public Companies.
Implementation of Integrated Risk Management - OJK Circular Letter No. 30/SEOJK.04/2016
for Financial Conglomerations. concerning Form and Content of Issuers or
- OJK Circiular Letter No.15/SEOJK.03/2015 concerning Companies’ Annual Reports.
Implementation of Integrated Governance for - OJK Circular Letter No. 13/SEOJK.03/2017
Financial Conglomerations. concerning Implementation of Governance for
Commercial Banks.
5. Good Corporate Governance Framework and Action Plan

The following is the BCA’s framework of BCA’s Good Corporate Governance.
Monitoring and Evaluation
Implementa-
tion
• Governance • Implementation • Assessment

Structure of Good Corporate of governance
(Corporate) Governance Implementation
Principles
Struktur
Structure Penilaian
Assessment
Corporate Governance Implementation Report
BCA Good Corporate Governance Framework

The Good Corporate Governance framework BCA has conducted comprehensive self-assessment
at BCA consists of a governance structure as a periodically to review the adequacy of the
foundation, implementation as an embodiment of implementation of good governance, so that BCA may
the implementation of governance principles, and the immediately establish the required action plan. The
assessment towards the implementation of corporate BCA’s Good Corporate Governance Action Plan in the
governance as a parameter for implementing Corporate 2020 is as follows:
Governance principles at BCA. This parameter is
used by BCA organs as an indicator to continue to
make sustainable improvements in implementing the
principles of Good Corporate Governance. Disclosure of
the Corporate Governance framework is stipulated in
the Corporate Governance Implementation Report.
Strategy Process
BCA’s governance strategy • Comply with the regulations
is developed based and internal policies.
on a good corporate • Refine policies related to
governance framework. Good Corporate Governance.
Improvement * Monitoring
• Update Integrated Governance • Evaluation of Good Corporate
Guidelines. Governance Implementation.
• Update policies related to Good • Evaluation of affiliated
Corporate Governance transaction and conflict of
• Enhancement of BCA website on interest process and policy
Corporate Governance section and • Evaluation of BCA website on
subsidiary’s website. corporate governance section.
• Implementation of ACGS. • Monitoring the results of the
• Socialization related to Good the corporate governance
Corporate Governance. assessment by the external
assessors.
BCA Good Corporate Governance Action Plan
Remarks:
* Improvement is a follow-up from the monitoring results that aimed to provide added value, refinement and / or improvement in implementing the principles of
governance at BCA. Improvements that have been conducted in 2020 include:
- Analysis in order to update the Integrated Governance Guidelines.
- Update policies related to Corporate Governance, among others:
a. Internal audit function;
b. Audit committee;
c. Conflict of interest;
d. Affiliate transaction.
- Socialization of terms of affiliated transactions and conflict of interest transactions to related work units.
- Implementation of an update on the BCA website of the Corporate Governance section and the subsidiary’s website to facilitate the provision of Good
Corporate Governance information for stakeholders and the public.
- Implementation of ACGS indicators.
- Socialization related to Good Corporate Governance through uploaded articles related to corporate governance on BCA internal portal as well as socialization
that discusses issues around Good Corporate Governance, including related to capital market regulations from regulators, corporate governance issues, and
implementation of Good Corporate Governance at BCA.

A. CORPORATE GOVERNANCE STRUCTURE

BCA has set a corporate governance structure that reflects the check and balance principles in the implementation of
Good Corporate Governance.
BCA Corporate Governance Stucture
General Meeting of Shareholders

(GMS)
Check and Balance

BOARD OF
BOARD OF DIRECTORS
COMMISSIONERS
Asset and Liability Corporate

Audit Committee
Committee (ALCO) Secretary
Risk Oversight Risk Management Risk Management

Committee Committee Working Unit
Remuneration and Integrated Risk Compliance

Management
Nomination Committee Committee Working Unit
Integrated Governance Credit Policy

Legal Group
Committee Committee
Credit
Internal Audit Division
Committee
Information Technology
Steering Committee
Personnel Case
Advisory Committee
BCA’s corporate governance structure consists of: 5) Board of Directors’ Executive Committees, which
1) General Meeting of Shareholders (GMS); are Asset and Liability Committee (ALCO), Risk
2) Board of Commissioners; Management Committee, Integrated Risk
3) Board of Directors; Management Committee, Credit Policy Committee,
4) Committees under the Board of Commissioners, Credit Committee, IT Steering Committee,
which are Audit Committee, Risk Oversight Personnel Case Advisory Committee;
Committee, Remuneration and Nomination 6) Corporate Secretary;
Committee, Integrated Governance Committee; 7) Risk Management Work Unit, Compliance Work
Unit, Legal Group, dan Internal Audit Division.

B. IMPLEMENTATION
BCA’s commitment to implement Good Corporate Governance is executed by following areas:
1. Internal Policies Related to Good Corporate Governance

BCA’s internal policies on Good Corporate Governance are served as a tool to comply with regulations, to support
Good Corporate Governance infrastructure, and to execute Good Corporate Governance implementation. BCA’s
policies related to Good Corporate Governance including:
Issues Type of Internal Policies

General Provision 1. Article of Association
2. Code of Ethics
Corporate Governance Policies The Decree of Board of Directors No.168/SK/DIR/2018 dated October 24, 2018
concerning Adjustment of Corporate Governance Guidelines
The Board of Commissioners and the 1. Board of Commissioners Guidelines and Code of Conduct and the Board of Directors
Board of Directors Guidelines and Code of Conduct that become an integral part of the Corporate
Governance Guidelines.
2. The Decree of Board of Directors No. 215 / SK / DIR / 2018 dated 31 December
2018 concerning Self-Assessment Policy of the Board of Directors and the Board of
Commissioners.
The Committees Under the Board of 1. The Decree of Board of Commissioners No. 117 / SK / KOM / 2019 dated July 10, 2019
Commissioners concerning Audit Committee Charter of PT Bank Central Asia Tbk.
2. The Decree of Board of Commissioners No. 172 / SK / KOM / 2019 dated November
7, 2019 concerning Risk Oversight Committee Charter.
3. The Decree of Board of Commissioners No. 035 / SK / KOM / 2017 dated February 24,
2017 Concerning the Remuneration and Nomination Committee Structure.
4. The Decree of Board of Commissioners No. 098/SK/KOM/2020 dated July 8, 2020
concerning Charter of Integrated Governance Committee – BCA’s Financial
Conglomerate.
5. Part B Chapter 3 of the BCA Governance Guidelines concerning Guidelines and Code
of Conduct for the Integrated Governance Committee in Supporting Committees of
the Board of Commissioners of the Integrated Governance Committee Section.
Integrated Governance 1. The Decree of Board of Directors No. 160A / SK / DIR / 2017 dated November 21,
2017 concerning the Revision of the Integrated Governance Guidelines of PT Bank
Central Asia Tbk and Subsidiaries.
2. The Decree of Board of Directors No. 037 / SK / DIR / 2017 dated March 27, 2017
concerning the Integrated Compliance Risk Management Policy.
3. Integrated Governance Guidelines No. 217 / SK / DIR / 2020 dated December 30, 2020.
4. Charter of Corporation – BCA’s Financial Conglomerate.
Affiliated Transactions and Conflict 1. The Decree of Board of Directors No. 214 / SK / DIR / 2019 dated December 27, 2019
of Interest concerning Affiliated Transactions and Transactions Containing Conflicts of Interest.
2. Circular Letter No. 319 / SE / POL / 2019 dated December 27, 2019 concerning
Implementation Guidelines for Affiliated Transactions and Transactions Containing
Conflicts of Interest.
3. The Decree of Board of Directors No. 219 / SK / DIR / 2003 dated 10 November 2003
concerning Provisions regarding Conflicts of Interest.
Anti-Fraud 1. Circular Letter No. 064 / SE / POL / 2015 dated April 7, 2015 concerning Guidelines for
Implementing Anti-Fraud Strategies.
2. The Decree of Board of Directors No. 139/SK/DIR/2020 Dated July 30, 2020 concerning
Declaration of Anti-Fraud and Integrity Pact.
Audit and Internal Control 1. The Decree of Board of Directors No. 078 / SK / DIR / 2019 dated May 28, 2019
concerning Internal Audit Charter.
2. The Decree of Board of Directors No. 183 / SK / DIR / 2017 dated December 13, 2017
concerning Guidelines for the Internal Control System of PT Bank Central Asia Tbk.
Risk Management The Decree of Board of Directors No. 126 / SK / DIR / 2017 dated October 3, 2017
concerning the Basic Risk Management Policy of PT Bank Central Asia Tbk.
Anti-Money Laundering 1. The Decree of Board of Directors No. 065 / SK / DIR / 2015 dated May 15, 2015
concerning Revision of the Anti-Money Laundering and Prevention of Terrorism
Financing Policy.
2. The Decree of Board of Directors No. 143 / SK / DIR / 2018 dated September 20, 2018
concerning Issuance of the Anti-Money Laundering and Prevention of Terrorism
Financing Guidelines for 2018.
Whistleblowing System The Decree of Board of Directors No. 146 / SK / DIR / 2017 dated November 1, 2017
concerning Implementation of the Whistleblowing System at BCA.
Procurement 1. The Decree of Board of Directors No. 130 / SK / DIR / 2017 dated October 10, 2017
concerning Provisions for Procurement of Goods and/or Logistics Services and
Building.
2. The Decree of Board of Directors No. 089 / SK / DIR / 2018 dated June 6, 2018
concerning Procurement of Goods and/or Services Related to Information
Technology (IT).
Insider Trading Part B Chapter 5 of BCA Corporate Governance Guidelines regarding Insider Trading
Transaction.
Governance Guidelines
The Bank has governance guidelines that have distribution, proposed dividend distribution,
been updated and ratified through Decree of and AGMS decisions regarding dividend.
Board of Directors No. 168/SK/DIR/2018 dated Announcement (publication), schedule, and
October 24, 2018 concerning Adjustment of procedure for dividend payment refer to the
Corporate Governance Guidelines. The guidelines prevailing rules and/or regulations, including
include the following areas: regulations, Financial Services Authority (OJK),
• Principles of Good Corporate Governance. Bank Indonesia, Indonesia Stock Exchange (BEI),
• General Meeting of Shareholders (GMS) and taxation, and BCA articles of association. The main
its implementation. points of dividend policy can be downloaded on
• The Board of Commissioners and its guidelines the BCA website under the governance policy
and procedures. section (https://www.bca.co.id/id/Tentang-BCA/
• The Committees of Board of Commissioners Tata-Kelola-Perusahaan/Tata-kelola). Throughout
and their guidelines and procedures 2020, the realization of dividend payments has
• The Board of Directors and its guidelines and been carried out in accordance with applicable
procedures. regulations.
• Communication and information functions.
• Information disclosure. Conflict of Interest Policy
• Insider trading. BCA has a Conflict-of-Interest Policy based on the
• Dividend distribution. Board of Directors Decree No. 219/SK/DIR/ 2003
• Self-assessment report on the implementation concerning Provision Conflict of Interest. This policy
of governance and integrated governance. is a guideline for BCA employees to consistently
• Annual report on the implementation prioritizing BCA values in dealing with customers,
of corporate governance and integrated partners and colleagues in implementing corporate
governance. governance practices and enhancing public trust.
The key points of BCA’s governance guidelines can Emergency Management Policy
be downloaded on the BCA website under the The Emergency Management Policy is regulated
Governance section (https:// www.bca.co.id/en/ in BCA’s Financial Conglomeration Integrated
Tentang-BCA/Tata-Kelola-Perusahaan/Tata-kelola). Business Continuity Policy based on the Decree
of Board of Directors No. 180/SK/DIR/2017
Insider Trading Transaction Policy dated December 11, 2017. The policy contains
The insider transaction policy is regulated in BCA’s the implementation of business continuity to
corporate governance guidelines, which include sustainable the business of BCA and members of
provisions on the policy legal basis, prohibitions, BCA financial conglomerations in the event of
exceptions, and compliance of insider trading a disruption. The matters that are regulated in
transaction policies. BCA staffs are required to this policy are related to business continuity plan
comply with applicable capital market regulations policies, protocols from BCA to members of the
and uphold the values of BCA’s Code of Ethics to BCA’s Financial Conglomerations and vice versa, as
support the implementation of this policy. BCA well as the order of recovery priority.
employees have to ensure that their personal
interests unconflicted with the interests of Information Technology Corporate Governance
BCA as a banking customer or entity, unabused Policy
their position and authority for personal or In line with the rapid development and use of
family interests and that not allowed to commit technology in providing banking services, BCA
disgraceful actions that particularly harm the has had information technology corporate
professional image and BCA image in general. governance guidelines covering policies related
The insider trading transaction policy points can to information technology risks, managing
be downloaded on the BCA website under the information technology changes, managing
governance policy section (https://www.bca.co.id/ information technology problems, controlling
id/Tentang-BCA/Tata-Kelola-Perusahaan/Tata- information technology quality, managing
kelola) information technology capacity, managing
information technology communication networks
Divident Policy and physical data center security. BCA has also
The Dividend Policy is regulated in the BCA regularly measured the maturity of its information
Governance Guidelines, covering rules regarding technology and reviewing the information
the legal basis policy, consideration of dividend technology governance guidelines accordingly.

The key points of BCA’s Information Technology Communication Policy

Corporate Governance Policy can be downloaded BCA recognizes the importance of communication
on the BCA website under the Governance section policies to manage the communication between
(https://www.bca.co.id/id/Tentang-BCA/Tata- BCA and its stakeholders. BCA has a Communication
Kelola-Perusahaan/Tata-kelola). and Information Disclosure Policy as outlined in
the Governance Guideline. The policy includes
Procurement Policy regulations related to the Corporate Secretary,
In supporting the banking business activities, Reporting and Disclosure, Investor Relations, Media
BCA procures goods and services. BCA already Communication, Information Access, Disclosure
has procurement guidelines for BCA to be able Level Determination, Transparency Aspects
obtaining goods and/or services with the desired of BCA conditions, and material information
quality in accordance with applicable regulations or facts disclosure. BCA continues to provide
and the principles of Good Corporate Governance. convenience for the stakeholders and community
BCA procurement policies including, policies for to communicate and access BCA information and
goods and/ or logistics and building services as well data. Key points of BCA’s Communication Policy
as those related to information technology. BCA’s can be downloaded on the BCA website under
updated procurement policy is outlined in the the Governance section (https://www.bca.co.id/id/
Decree of Board of Directors No. 130/SK/ DIR/2017 Tentang-BCA/Tata-Kelola-Perusahaan/Tata-kelola).
dated October 10 2017 and No. 089/ SK/DIR/2018
dated June 6, 2018. Affiliated Transaction and Conflict of Interest
Transaction Policy
Policies on procurement of goods and/or logistical The Affiliated Transaction and Conflicts of Interest
services and buildings cover terms and authority Transaction policy can be seen on page 473-475
for procurement, centralized and decentralized on Affiliated Transactions section of this Annual
procurement systems, types of goods and/or Report.
services, procurement problem handling, activities
grouping, supporting documents, procurement Loan Policy for the Board of Directors and Board of
processes/flow, and vendor selection. Procurement Commissioners
policies related to information technology including Loan policy for the Board of Directors and Board
procurement, trial and end user computing of Commissioners can be seen on page 498 on
activities, procurement recommendations and funding for related parties in this Annual Report.
approvals, procurement recommendation
and approval authority, multi-principal/multi- 2. Compliance with Good Corporate Governance
vendor/multi-brand implementation as well Principles
as procurement guidelines. The procurement BCA has complied with Good Corporate
policy also regulates the mechanism for finding Governance principles based on regulations
and selecting potential vendors by considering in Indonesia, which serve as guidelines for
factors such as cost of the goods/services offered, implementing Good Corporate Governance.
professionalism and credibility of the vendor. BCA is committed to continuously improving the
The key points of BCA’s Procurement Policy can implementation of Good Corporate Governance
be downloaded on the BCA website under the principles in accordance with applicable laws and
Governance section (https://www.bca.co.id/id/ regulations as well as the development of best
Tentang-BCA/Tata-Kelola-Perusahaan/Tata-kelola). practices in corporate governance and the ASEAN
CG Scorecard.
In relation to procurement vendors, BCA staffs are
subject to the code of ethics relating to vendors a. Basic Principles of Good Corporate
which can be seen on page 393-394 of the Code of Governance.
Ethics section in this Annual Report. Throughout Based on OJK Regulation No. 55/ POJK.03/2016
2019, BCA implemented procurement and/or concerning Implementation of Governance
the process of appointing suppliers/contractors for Commercial Banks and OJK Circular
in accordance with BCA internal policies on Letter No. 13/SEOJK.03/2017 concerning
procurement of goods/ services/information the Implementation of Governance for
technology and other stipulated provisions. Commercial Banks, the implementation
of corporate governance in the banking
industry should always be based on 5 (five)
basic principles: Transparency, Accountability,
Responsibility, Independence, and Fairness.

Fulfillment of Good Corporate Governance Principles

Transparency • With regards to implement the transparency principle, BCA has provide Good Corporate
Governance Implementation Report in BCA and disclosed the information in a
timely, cleary, and easily accessible manner to stakeholders through BCA’s website.
• BCA disclosed important information in accordance to the procedures set forth in the
capital market regulations and/or other related laws.
• BCA disclosed to the community related to the coverage in the mass media.
• The disclosure principles adopted by BCA does not reduce BCA’s obligation to fulfill the
provisions on bank and job confidentiality.
Accountability • Members of Board of Directors and Board of Commissioners have clear duties and
responsibilities.
• The Board of Directors and Board of Commissioners take account for their performance
at the Annual General Meeting of Shareholders.
• BCA establishes clear responsibilities for each unit of the organization that should be
in line with BCA’s vision, mission, business objectives and strategies. This can be seen in
BCA’s Organizational Structure, where each unit of the organization acts in accordance
with its responsibilities.
Responsibility • BCA always adheres to the principle of prudence (prudential banking practices) in
conducting its business activities.
• BCA also acts as good corporate citizen.
Independency • BCA acts professionally, free from pressure/intervention from any parties, and be
objective in every decision making.
• BCA avoids conflict of interest all the time.
Fairness • BCA pays attention consistently to the interests of all stakeholders based on the principle
of equality and equal treatment.
• BCA provides opportunities to all shareholders to express their opinions at the General
Meeting of Shareholders.
• All stakeholders have access to information in accordance to the principle of transparency.
b. Implementation of Corporate Governance Guidelines for Public Company (recommendation of OJK Circular
Letter No.32/SEOJK.04/2015).
BCA has fulfilled the Corporate Governance Guidelines for Public Companies, in accordance with Article 3 OJK
Regulation No. 21/POJK.04/2015 concerning Implementation of Corporate Governance Guidelines for Public
Company. In this Annual Report, BCA discloses information regarding the implementation of recommendations
in the corporate governance guidelines, as outlined in OJK Circular Letter No.32/ SEOJK.04/2015 concerning
Corporate Governance Guidelines for Public Company, as follows:
Fulfillment of OJK Circular Letter No.32/SEOJK.04/2015

No Recomendation Description
A PUBLIC COMPANY RELATIONSHIP WITH SHAREHOLDERS IN GUARANTEEING SHAREHOLDER RIGHTS
1st Fundamental
Increase the Value of General Meetings of Shareholders (GMS).
1.1 Public company has a method Implementation: Comply
of voting, both open and
closed voting systems to The voting procedures of the BCA General Meeting of Shareholders (GMS) shall
uphold independence, and the be governed in the GMS Rules of Procedure (announce in the beginning of GMS
interests of shareholders. event) and in the Articles of Association to foster the independence and interest
of shareholders. To ensure transparency, shareholders and the public can also
download the BCA’s GMS Rules of Procedure on the BCA’s website https://www.
bca.co.id/id/Tentang-BCA/Tata-Kelola-Perusahaan/Aksi-Korporasi under GMS
Rules of Procedure section.
In BCA’s Annual General Meeting of Shareholders held on April 9, 2020 and

Extraordinary General Meeting of Shareholders on July 30, 2020, voting
ordinance for every agenda of the GMS was conducted in an open manner in
accordance with the instruction and guidelines described by the GMS Chairman.
Shareholders or authorized proxy for shareholder who disagrees or abstains on
the proposed agenda may raise a hand to submit ballot paper to the Securities
Administration Agency and to be verified by Notary in accordance with BCA
GMS Rules of Procedure.
More info on page 320-321

1.2 All members of the Board of Implementation: Comply
Directors and members of the
Board of Commissioners of The attendance of all members of the Board of Directors and the Board of
the Public Company must be Commissioners at:
present at the annual GMS - The Annual General Meeting Of Shareholders on April 9, 2020 is as follows :
5 (five) members of the Board of Commissioners = 100%
11 (eleven) members of the Board of Directors = 100%
- Extraordinary General Meeting Of Shareholders on July 30, 2020 is as follows:
5 (five) members of the Board of Commissioners = 100%
12 (twelve) members of the Board of Directors = 100%

1.3 Summary of the GMS minutes Implementation: Comply
is available on the public
company’s website for at least BCA has published the summary of the minutes of the Annual GMS on April
one year 9, 2020 and the extraordinary GMS on July 30, 2020 on the BCA website page
and is available for more than 1 (one) year. The summary of the minutes of the
Annual GMS and the extraordinary GMS of 2020 as well as the summary of the
GMS minutes of the past 5 years can be downloaded on the BCA website https://
www.bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Aksi-Korporasi under
the General Meeting of Shareholders.
More info on page 319

2nd Fundamental
Improve the Quality of Communications for the Public Company with Its Shareholders and Investors
2.1 The Public Company has a Implementation: Comply
communication policy with
shareholders or investors. BCA has a communication policy with shareholders set out in the corporate
governance manual of part A chapter of the communication function. BCA
has an Investor Relations Working Unit that supports the communication flow
between BCA and its shareholders or other capital market communities. The
forms of communication include, organizing an analyst meeting to present
BCA’s performance, attending conferences and non-deal road shows, receiving
investors through visits and over conference calls, and submitting information
through the BCA’s website under Investor Relations section. This information
can also be accessed by the public through the BCA’s website: https://www.bca.
co.id/en/Tentang-BCA/Hubungan-Investor.

2.2 The Public Company disclosed Implementation: Comply
the Company’s communication
policy with shareholders or BCA has disclosed its communication policy with its Shareholders in BCA’s
investors on the Website website that can be viewed at:
https://www.bca.co.id/en/Tentang-BCA/Tata-Kelola Perusahaan/Tata-kelola
under Policies related to Corporate Governance under the communication
policy section.

B FUNCTION AND ROLE OF THE BOARD OF COMMISSIONERS
3rd Fundamental
Strengthen the Membership and Composition of The Board of Commissioners.
3.1 Determination of the number Implementation: Comply
of members of the Board of
Commissioners is based on the BCA has fulfilled the provisions of Article 23 of OJK Regulation No. 55/
consideration on the state of
Public Company. POJK.03/2016 concerning Implementation of Good Corporate Governance
For Commercial Banks, that the bank shall have members of Board of
Commissioners with the minimum number of 3 (three) people and maximum
equal to the number of members of the board of Directors. The number of
members of BCA’s Board of Commissioners as of December 31, 2020 is 5 (five),
including 3 (three) members are Independent Commissioners. The determination
of the number and composition of members of the Board of Commissioners
is tasked to the BCA Remuneration and Nomination Committee that provide
recommendations to the Board of Commissioners then seek approval from the
GMS. Such recommendations also given with consideration to the applicable
rules/regulations as well as the condition, capacity, objectives and the fulfillment
of the BCA’s needs.

3.2 The determination of the Implementation : Comply
composition of the members
of the Board of Commissioners The BCA Remuneration and Nomination Committee is responsible to prepare
takes into account the diversity and provide recommendations to the Board of Commissioners regarding:
of skills, knowledge, and - Systems and procedures for the election and/or replacement of members of
experience required. the Boards of Directors and Commissioners;
- The composition of the members of the Boards of Directors and Commissioners;
- Policies and criteria required in the nomination process;
- Performance evaluation policy for members of the Boards of Directors and
Commissioners;
The diversity policy in the composition of the Board of Commissioners is

governed on BCA Governance Policy Section B Chapter 2 about criteria and
composition of the Board of Commissioners. In determining the composition
of the Board of Commissioners, BCA has paid attention to the diversity of its
members, in terms of education (field of study) work experiences, age, and
expertise regardless of gender, ethnicity, religion and race. The diversity of
each highly competent member of the Board of Commissioners supports the
improvement of BCA’s performance.

4th Fundamental
Improve Implementation Quality of Duties and Responsibilities of the Board of Commissioners.
4.1 The Board of Commissioners Implementation: Comply
has self-assessment policy to
assess the performance of the BCA has self-assessment policy for the Board of Commissioners as governed
Board of Commissioners on BCA Governance Policy Section B Chapter 2. The Self-Assessment Policy of
the Board of Commissioners is a guideline used as a form of accountability in
assessing the performance of the Board of Commissioners.
The evaluation on the Board of Commissioners’ self-assessment is conducted

by the Board of Commissioners based on the recommendation from the
Nomination and Remuneration Committee.

4.2 Self-assessment policy to assess Implementation : Comply
the performance of the Board
of Commissioners is disclosed BCA has disclosed the policy of self assessment of the Board of Commissioners’s
through the Annual Report of performance through this Annual Report.
the Public Company.
4.3 The Board of Commissioners Implementation: Comply
has a policy related to the
resignation of members of the The policy regarding the resignation of members of the Board of Commissioners
Board of Commissioners should from its position if involved in financial crime has been governed in Charter of
any member be involved in the Board of Commissioners and Article 14 of the BCA’s Articles of Association.
financial crime.

4.4 The Board of Commissioners or Implementation : Comply
the Committee performing the
Nomination and Remuneration The Remuneration and Nomination Committee of BCA is in charge of formulating
functions shall establish the Board of Directors’ succession policy. Implementation of the succession
a succession policy in the policy of the Board of Directors includes the provision of recommendations
Nomination of the members of regarding the system, procedures and candidates for the Board of Directors for
the Board of Directors the selection and/or replacement of members of the Board of Directors to the
Board of Commissioners to be submitted to the GMS.

C FUNCTION AND ROLES OF THE BOARD OF DIRECTORS
5th Fundamental
Strengthen the Membership and Composition of the Board of Directors.
5.1 Determination of the number Implementation : Comply
of members of the Board
of Directors is based on the BCA has fulfilled the provisions of Article 4 of OJK Regulation No. 55/POJK.03/2016
consideration on the state concerning Implementation of Governance for Commercial Banks, that the bank
of Public Company and the shall have members of Board of Directors with the minimum number of 3 (three)
effectiveness of decision people. The members of BCA’s Board of Directors as of December 31, 2020 is
making. 12 (twelve). The determination of the number and composition of members
of the Board of Directors is tasked to the BCA Remuneration and Nomination
Committee that provide recommendations to the Board of Commissioners then
seek approval from the GMS. BCA has also considered the condition, capacity,
objectives, and the fulfillment of BCA’s needs in determining the number of
members of the Board of Directors.

5.2 The determination of the Implementation : Comply
composition of the members
of the Board of Directors takes The BCA Remuneration and Nomination Committee is responsible to prepare
into account the diversity and provide recommendations to the Board of Commissioners regarding:
of skills, knowledge, and - Systems and procedures for the election and/or replacement of members of
experience required. the Boards of Directors and Commissioners;
- The composition of the members of the Boards of Directors and Commissioners;
- The policies and criteria required in the nomination process;
- Performance evaluation policy for members of the Boards of Directors and
Commissioners;
Through the implementation of the duties of the Remuneration and
Nomination Committee, the determination of composition of members of the
Board of Directors has taken regarding to diversity of expertise, knowledge,
and experience required. The diversity policy in the composition of the Board
of Directors is governed on BCA Governance Policy Section B Chapter 4 about
Criteria and Composition of the Board of Directors, including paying attention
to the diversity of the Board of Directors in terms of gender, age, educational
background, and expertise.

5.3 Members of the Board Implementation : Comply
of Directors overseeing
the accounting or finance Member of the Board of Directors in charge of accounting and finance division
division have expertise and/or have experience in finance and accounting.
knowledge in accounting.
More info on page 71 (Vera Eve Lim profile).
6th Fundamental
Improve Implementation Quality of Duties and Responsibilities of Board of Directors.
6.1 The Board of Directors has a Implementation: Comply
self-assessment policy to assess
the performance of the Board BCA has self-assessment policy for the Board of Directors as governed on BCA
of Directors. Governance Policy Section B Chapter 4. The Self-Assessment is conducted by
referring to Bank’s Business Plan that has been approved by the Board of
Commissioners.
The Board of Directors’ self-assessment results (included President Director) was

evaluated by the Board of Commissioners through the meeting based on the
recommendations from Remuneration and Nomination Committee.

6.2 The self assessment policy to Implementation : Comply
assess the performance of the
Board of Directors is disclosed The performance assessment of the Board of Directors has been disclosed in this
through the Public Company’s BCA’s Annual Report.
annual report.
6.3 The Board of Directors Implementation : Comply
has a policy related to the
resignation of members of The policy regarding the resignation of members of the Board of Directors
the Board of Directors should if involved in financial crime has been governed in Charter of the Board of
any member be involved in a Directors and Article 11 of the BCA’s Articles of Association has covered the
financial crime. resignation regulations of members of Board of Directors.
D PARTICIPATION OF STAKEHOLDERS
7th Fundamental
Improve Corporate Governance through Stakeholder Participation
7.1 The Public Company has Implementation : Comply
a policy to prevent the
occurrence of insider trading. BCA Insider Trading Policy has been included in the Corporate Governance
Guidelines of BCA. The principals of insider trading policy have been disclosed
at the BCA website in the policies related governance column https://www.
bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Tata-kelola on the policies
related governance column insider trading policy section.

7.2 The Public Company has anti- Implementation : Comply
corruption and anti-fraud
policies. BCA has anti-corruption policies contained in the BCA Code of Ethics. In
addition, the BCA also has anti-fraud policy as outlined in the Guidelines for
Implementation of the Anti-Fraud Strategy which refers to OJK Regulation
No. 39/POJK.03/2019 concerning The Application of Anti-Fraud Strategy for
Commercial Bank. Guidelines for Implementation of the Anti-Fraud Strategy
have been in effect since April 7, 2015.
More info on page 466 and 472

7.3 The Public Company has a Implementation : Comply
policy on the selection and
upgrading of suppliers or BCA has policies of goods and services procurement related to logistics,
vendors. buildings and information technology as outlined in the Decree of the Board of
Directors No. 130/SK/DIR/2017 dated October 10, 2017 and No. 089/SK/DIR/2018
dated June 6, 2018. The policy regulates the value of procurement transactions
and the selection method used (tender, direct selection/price comparison, direct
appointment, repeat order, payment system, etc.) so that the procurement
process in BCA is fair and transparent.
More info on page 304 and 492

policy for the fulfillment of
creditor rights BCA guarantees the fulfillment of creditors’ rights through various provisions
that regulate as follows:
- Rights to obtain clear information.
- Rights to deliver suggestion/inputs, complains/reports and obtain the
solutions.
- Rights to claim creditor rights in accordance with the signed agreement.
- Rights to access Annual Report and Audited Financial Report.
- Rights to obtain information and ease of access for announcements,
invitations, and results of Annual General Meeting of Shareholders as stated
in the established procedures in relation to the GMS.
In its implementation, BCA is committed to always fulfilling the rights of the

creditor in accordance with the policy stipulated in the applicable provisions
and based on the mutually agreed agreement regarding the rights of the
creditors in the relationship between BCA and creditors.
Throughout 2020, the BCA has fulfilled the rights of creditors in accordance
with the applicable provisions.

whistleblowing system policy
BCA has established a Whistleblowing System Policy as outlined in the Decree
of the Board of Directors No.146/SK/DIR/2017 dated November 1, 2017 on
the Implementation of Whistleblowing System in BCA. The principals of
whistleblowing system have been disclosed at the BCA website in the policies
related governance column: https://www.bca.co.id/id/Tentang-BCA/Tata-
Kelola-Perusahaan/Tata-kelola on the policies related governance column
whistleblowings system section.

policy of providing long-term
incentives to Directors and BCA has disclosed Incentive Policy for Board of Directors in this Annual Report.
employees. The incentive policy for the employees has been stated in the Joint Employment
Agreement and the Decree of the Board of Directors No.005/SK/DIR/2019 on
Principal Policies of Performance Assessment, Position/Rank and Payroll.
E INFORMATION DISCLOSURE
8th Fundamental
Improve the Implementation of Information Disclosure.
8.1 The Public Company uses Implementation : Comply
information technology more
widely aside from Website The use of information technology as a medium of the BCA information
as a medium of information disclosure:
disclosure. a. External, such as:
• Website (www.bca.co.id),
• HaloBCA,
• Twitter Account (@XpresiBCA, @GoodLife, @BizGuideBCA, @HaloBCA, @
KartuKreditBCA),
• Facebook Account (/XpresiBCA, /GoodLifeBCA, /BizGuideBCA, /BankBCA, /
KartukreditBCA),
• Youtube (www.youtube.com/solusibca),
• Slideshare (www.slideshare.net/SolusiBCA),
• Linkedln PT Bank Central Asia Tbk,
• Instagram (@goodlifeBCA),
• Line (BankBCA).
b. Internal
Internal Information Disclosure medium through MyBCA Intranet portal,
Employee’s Facebook Group (BCA Semua Beres), Instagram @bcasemuaberes,
Info BCA Magazine, and Plasma TV.

8.2 The Public Company’s Annual Implementation : Comply
Report discloses the ultimate
beneficiary of Company’s BCA Annual Report has disclosed:
shareholding ownership of a. List of BCA Shareholders with share ownership of 5% or more,
at least 5% (five percent), in b. Ultimate beneficiary in the BCA’s shareholding ownership,
addition to the disclosure of c. BCA’s major/controlling shareholders.
the final beneficial owner in
the share ownership of Public More info on page 334
Company through the major/
controlling shareholders.
BCA has conducted all of recommendations in the implementation of Corporate Governance Guidelines for
Public Companies. As of December 31, 2020, there are no recommendations in the table above that have not
been implemented.
c. OECD Corporate Governance Principles

In addition to OJK Regulation No. 21/POJK.04/2015 concerning Implementation of Governance Guidelines for
Public Companies and OJK Circular Letter No.32/SEOJK.04/2015 concerning on the Guidelines for Corporate
Governance, BCA also adopts the principles of corporate governance published by the Organization for
Economic Co-operation and Development (OECD).

BCA implements the principles of corporate governance from OECD as the following:
No Principle Detail
1. Corporate Governance BCA has a BCA’s governance framework that is reflected in action plan and
Framework. organizational structure.
2. Rights of Shareholder. In accordance with the Fulfillment of Recommendation Table OJK Circular Letter
No.32/SEOJK.04/2015 - Principle A (Relationship Between Public Company with its
Shareholders in Guaranteeing Rights of Shareholder).
3. Equal Treatment of Under the principle of fairness and equal treatment, BCA provides an opportunity
Shareholders. for all shareholders to convey opinions and have access to information in accordance
with the principle of transparency.
4. The Role of Stakeholders in In accordance with Fulfillment of Recommendation Table OJK Circular Letter No.32/
Corporate Governance. SEOJK.04/2015 - Principle D (Stakeholder Participation).
5. Disclosure and Transparency In accordance with the Fulfillment of Recommendation Table OJK Circular Letter
No.32/SEOJK.04/2015 – Principle E (Information Disclosure).
6. Roles and Responsibilities of In accordance with the Fulfillment of Recommendation Table OK Circular Letter No.
Board of Commissioners and 32/SEOJK.04/2015 – Principle B (Function and Roles of Board of Commissioners) and
Board of Directors. Principle C (Functions and Roles of Board of Directors).
BCA has adopted the principles of corporate governance published by OECD. As of December 31, 2020, there are no
principles in the table above that have not been implemented.
3 Internalization 4) State the presence or absence of

One of the effective efforts to encourage the transaction involvement in the process of
implementation of Good Corporate Governance at granting credit/transactions as partners;
BCA is by internalizing to all levels BCA employees 5) State the presence or absence of family
from the entry level up to the managerial relations with owners, Commissioners/
level. Internalization activities to support of Directors and/or BCA partners;
the implementation of BCA’s Good Corporate 6) State whether the person concerned is
Governance include: the management/member of another
a. Statement of Commitment to the organization that allows a conflict of
Implementation of Good Corporate interest;
Governance. 7) State whether or not the person
As a concrete manifestation of BCA’s concerned has received gifts/rewards/
commitment to continuously improve gifts from parties related to the BCA
the implementation of Good Corporate that can have a negative impact and
Governance principles in accordance with the affect the BCA’s decision and/or the price
applicable regulations, hence, BCA requires exceeds the reasonable limit;
employees at least echelon 5 and above to 8) Other statements in regards to conflict
annually sign the Annual Disclosure. of interest not mentioned in the above
paragraphs.
The written statement in this Annual
Disclosure is as follows: b. BCA Values Socialization.
1) State the presence or absence of BCA values or corporate values that are
ownership of shares/investment of 10% embedded in each employee include:
or more in a company in the name of 1) Customer Focus;
self or wife/husband and/or children, 2) Integrity;
individually or jointly; 3) Teamwork; and
2) State whether the person concerned 4) Continuous Pursuit of Excellence.
serves as commissioner/director/
employee/partner/ally/management in The principles of Good Corporate Governance
company paragraph 1) above and/ or are embodied in every BCA values, specifically
other companies; in the value of Integrity and the value to
3) State whether during the reporting Continue Pursuit of Excellence.
period, the company referred to in
paragraph 1) or 2) above receives credit
or becomes a partner of BCA;

Socialization activities which are one of the 2) Socialization on Anti Fraud Awareness
efforts to internalize BCA’s culture and values (AFA).
are carried out through sharing sessions, face- BCA has guidelines for implementing
to-face meetings with leaders and colleagues anti-fraud strategies that contain
in one division (Community of Practice/ COP), implementation of strategies,
creating comic on values, intranets, and implementation of risk management,
showing videos on values on the internal mandatary reports to the regulators,
portal which is downloadable by employees. and sanctions provided. BCA also actively
promotes fraud awareness and anti-
gratification through the distribution
of anti-fraud themed comics, anti-
fraud statements, slides of anti-fraud
implementation, and whistleblowing
system that can be downloaded by
employees on My BCA internal portal,
AFA videos and comics, posters, COP
implementation of anti-fraud strategies,
elearning that must be followed by
employees, and etc.
Values promotion via video on the internal
portal BCA implements the AFA program so that
every employee is able play an active role
In addition to socialization, efforts to in implementing an anti- fraud culture
internalize BCA’s values are also conducted in an effort to apply the principles of
through SMART SOLUTION program. This accountability and independence in
program aims to achieve BCA’s excellent Good Corporate Governance, to create
service to meet customer needs and provide a working environment that is conducive
financial solutions. The SMART SOLUTION and free from fraud.
program is supported with reward programs
as an effort to encourage the implementation
and evaluation for BCA’s Values to be
stronger and to increase team and customer
engagement. Cultural internalization
programs are expected to encourage the
behavior of BCA personnel to support the
implementation of BCA’s values, innovative,
risk-conscious and productive.
c. Socialization on Good Corporate Governance.

Socialization on Good Corporate Governance AFA comic
is conducted through:
1) Socialization on Principles and
Implementation of Good Corporate
Governance.
This socialization was carried out
through the Corporate Governance
bulletin (GCG series bulletin) on MyBCA
internal portal that can be accessed by all
BCA employees, displaying infographics,
for example with the theme of affiliated
transactions and conflicts of interest,
the mechanism for filling in the annual
disclosures, and etc. Anti-fraud e-learning campaign
3) Socialization on Affiliated Transactions

and Conflicts of Interest Transactions
BCA has an active role in implementing
disclosure of information or reports

on affiliated transactions and conflicts SEOJK.03/2017 concerning Implementation of

of interest transactions in its effort to Governance for Commercial Banks.
apply the principles of Good Corporate a. Procedure
Governance. Policies related to reports BCA’s Secretariat and Corporate
of affiliated transaction and conflicts Communications Division collects data and
of interest transactions are stipulated relevant information to perform the self-
in Decree of Board of Directors No. assessment related to the adequacy and
214/ SK/DIR/2019 dated December 27, effectiveness of the implementation of Good
2019 concerning Affiliated Transactions Corporate Governance. The assessment is
and Transactions containing Conflict carried out covering all aspects of governance
of Interest and Circular Letter No. 319/ by observing the principles of significancy
SE/POL/2019 dated December 27, 2019 and materiality. After the data is collected,
on the Implementation Manual for positive and negative factors from each
Affiliated Transactions and Transactions aspect of governance can be concluded, such
Containing Conflicts of Interest. The as:
policy can be downloaded on MyBCA 1. Governance structure
intranet portal which is accessible for Assess the adequacy of the structure
all BCA employees nationwide. The and infrastructure of BCA Governance
dissemination is held through GCG series so that the process of implementing
bulletins and produce and broadcast the principles of Good Corporate
of infographics on the internal portal Governance produces outcomes that are
MyBCA. in line with the expectations of BCA’s
Stakeholders.
4) Socialization on Code of Ethics 2. Governance process
To encourage positive values and uphold Assess the effectiveness of the process
the standards and ethical business of implementing the principles of
conduct, BCA has a Code of Ethics Good Corporate Governance which
which is compiled as a reference for is supported by the adequacy of
BCA employees in acting and making the structure and infrastructure of
decisions in a professional and ethical Governance BCA.
manner. BCA always ensure that 3. Governance outcome
the Code of Ethics is communicated Assess the quality of outcomes that meet
and disseminated to all levels of the the expectations of BCA’s stakeholders
organization as well as ensure that which is the result of the process of
the understanding of the Code of implementing the principles of Good
Conduct carried out periodically. The Corporate Governance as well as
code of Ethics is socialized through the supported by an adequate structure and
Pocket-Book which is distributed to all infrastructure of Governance BCA.
employees, broadcast of infographics on
the internal portal MyBCA, and sharing b. Assessment Criteria
session or a COP in every Division/Work The criteria used in the assessment are as
Unit in the BCA. stipulated in OJK Circular Letter No. 13/
SEOJK.03/2017 concerning Implementation
of Governance for Commercial Banks that
C. ASSESSMENT OF GOOD CORPORATE include at least 11 (eleven) assessment factors
GOVERNANCE IMPLEMENTATION for the implementation of Good Corporate
Key performance indicators of good corporate Governance, namely :
governance implementation are assessed both internally 1. Implementation of the duties and
and externally. responsibilities of the Board of Directors;
2. Implementation of duties and
1. Internal Assessment responsibilities of Board of
BCA performs an internal assessment of Good Commissioners;
Corporate Governance implementation every 3. Completeness and implementation of
semester by using a self-assessment working Committee’s duties;
paper method referring to OJK Regulation No. 4. Conflicts of Interest handling;
55/POJK.03/2016 and OJK Circular Letter No.13/ 5. Implementation of compliance function;

6. Implementation of internal audit c. The parties conducting the assessment.

function; Self-assessment of 11 (eleven) assessment
7. Implementation of external audit factors is performed by related functions or
function; units, including the Board of Commissioners,
8. Implementation of risk management the Board of Directors, Committees, Internal
including internal control system; Audit Division, Compliance Work Unit, Risk
9. Provision of funds to related parties and Management Work Unit, Corporate Secretary,
large exposure/funds; and other related units.
10. Transparency of the bank’s financial
and non-financial conditions, reports on d. The Result of Self-Assessment.
the implementation of governance and The result of self-assessment of the
internal reporting; and implementation of 2020 Good Corporate
11. Bank’s strategic plan. Governance in 1st semester is rank 2 (two)
and 2nd semester is rank 1 (one), with the
following details:
The Result of Self-Assessment of the Implementation of Good Corporate Governance on 1st Semester – 2020:
Rank Definition of Rank
Individual 2 BCA management has applied good governance in general. The results are
reflected in the adequate over the principles of governance. If flaws exist in the
implementation of the principles of governance, generally they are insignificant
and can be resolved by normal actions by BCA management.
The Result of Self-Assessment of the Implementation of Good Corporate Governance on 2nd Semester – 2020
Individual 1 BCA management has applied very good governance in general. The results are
reflected in the adequate over the principles of governance. If flaws exist in the
implementation of the principles of governance, generally they are insignificant
and can be resolved by normal actions by BCA management.

2. External Assessment Scorecard and BCA is one of the Indonesia’s Listed

In 2020, apart from conducting its self-assessment, Companies was assessed.
the implementation of corporate governance in
the BCA also assessed by independent external a. The parties performing the assessment
parties i.e. RSM Indonesia as a Domestic Ranking The parties who perform the assessment are
Body (DRB) of Indonesia for the assessment of the RSM Indonesia, which was appointed by OJK
ASEAN Corporate Governance (CG) Scorecard. and Indonesia Stock Exchange (IDX) to be
Indonesia’s Domestic Ranking Body (DRB).
ASEAN Corporate Governance (CG) Scorecard
ASEAN CG Scorecard is one of the initiatives of the b. Assessment aspects
ASEAN Capital Market Forum (ACMF) supported The assessment of the ASEAN CG Scorecard
by the Asian Development Bank (ADB) to improve is based on information that can be accessed
the governance practices of listed companies in the by the public. In general, aspects of the
ASEAN. Indonesia became one of the 6 (six) ASEAN assessment of the ASEAN CG Scorecard were
countries participating in this initiative. BCA is created based on the corporate governance
committed to implement aspects of the assessment principles publised by the Organisation for
of the ASEAN CG Scorecard in order to improve the Economic Cooperation and Development
practice of good corporate governance. (OECD).
Aspects of the assessment of the ASEAN CG
In 2019, 100 (one hundred) of the Listed Company Scorecard include:
with the largest market capitalization value in each 1. Rights of Shareholders,
of the ASEAN countries (Indonesia, the Philippines, 2. Equitable Treatment of Shareholders,
Malaysia, Singapore, Thailand, and Vietnam) were 3. Roles of Stakeholders,
assessed based on the criteria of the ASEAN CG 4. Disclosure and Transparency, and
5. Responsibilities of the Board.

c. Assessment result GENERAL MEETINGS OF SHAREHOLDERS

Based on the IDX’s publication on June 9,
2020, the BCA was successfully named as one The General Meeting of Shareholders (GMS) is the highest
of the 10 Indonesia’s Listed Companies, which organ in BCA’s Corporate Governance structure, functions as a
is included in ASEAN Asset Class category. tool for shareholders to exercise their rights and obligations.
The GMS has its own authority, which is not granted to the
The implementation of the ASEAN CG Board of Directors or the Board of Commissioners, within
Scorecard indicators becomes the benchmark the limits specified in the laws and/or BCA’s Articles of
results of the assessment. BCA has been Association.
applying every indicator and able to exceed
the standard implementation of the minimum, The legal basis for organizing the BCA refers to:
which is further described as follows: 1. Law No. 40 of 2007 concerning Limited Liability
1) Summary of the AGM results is published Companies.
on the next working day after the date 2. OJK Regulation No. 32/POJK.04/2014 dated December
of the Annual General Meeting of 8, 2014 concerning Planning and Holding General
Shareholders and Extraordinary General Meetings of Shareholders of Public Limited Companies.
Meeting of Shareholders. 3. OJK Regulation No. 15/POJK.04/2020 dated April
2) Have implemented the framework 21, 2020 concerning Planning and Holding General
for the Sustainability Report which is Meetings of Shareholders of Public Limited Companies.
internationally recognised. 4. BCA’s Articles of Association.
3) BCA may utilize third-party services in
order to search of the candidates of the 1. Shareholders’ Rights
Board of Commissioners and/or board of The rights of the shareholders, among others:
Directors. a. Attend at the GMS.
4) Policies and completeness of the b. Propose GMS agenda in accordance to prevailing
related governance processes around regulations.
information technology issues including c. Obtain the release of the GMS material no later
the handling of interference, cyber than 28 days prior to the GMS.
security, and disaster recovery. d. Receive the opportunity to raise questions and/or
opinions on each GMS agenda.
BCA has also conducted a self-assessment e. Receive the equal treatment from BCA.
based on the ASEAN CG Scorecard indicators to f. Voting at the GMS.
facilitate assessors in assessing and measuring g. Nominates candidates for the Board of
the implementation of the indicators. The Commissioners and/or the Board of Directors.
self assessment result of ASEAN CG Scorecard h. Appoint a member of the Board of Directors and/
can be accessed through the BCA website at or the Board of Commissioners or more to increase
https://www.bca.co.id/id/Tentang-BCA/Tata- the number of existing members of the Board of
Kelola-Perusahaan/ACGS Directors and/or the Board of Cimmissioners or to
replace members of the Board of Directors and/or
d. BCA has carried out good corporate the Board of Commissioners who are dismissed.
governance practices in accordance with i. Dismiss members of the Board of Directors and the
applicable regulations. Regarding matters of Board of Commissioners at any time before ending
concern to ASEAN CG Scorecard are still being term through GMS.
discussed internally within BCA. j. Receive dividend payments in accordance with
applicable procedures and regulations.

k. Execute other rights and/or authorities pursuant 2. 2020 Annual GMS and Extraordinary GMS
to the BCA’s Articles of Association and applicable In 2020, BCA held Annual GMS (AGMS) on April 9, 2020
laws and regulations, including the right to and Extraordinary GMS (EGMS) on July 30, 2020. The
participate in case of authorizing the increase of agenda (along with an explanation of each agenda)
capital, amend BCA’s Articles of Association, and discussed at the AGMS and EGMS is available at the
transfer all or part of assets that cause the sale of Secretariat and Corporate Communication Division -
the company. BCA head office, and has been uploaded on the BCA
website on the same date as the notice for GMS was
The rights, authorities and responsibilities of the released with the following details:
Shareholders are regulated in BCA’s Articles of
Association that can be accessed directly to the BCA
website www.bca.co.id, BCA reminds to all shareholders
and/or their attorneys to attend the General Meeting of
Shareholders held by BCA.
1. AGMS:
Day/Date Thursday, April 9, 2020
Time 10.11 – 11.55 WIB
Venue Menara BCA Grand Indonesia, 19th Floor
Jl. MH. Thamrin No. 1, Jakarta 10310
Quorum The number of share present or represented in the 2020 AGMS was 20,857,227,032 shares or equal to
84.596% of the total outstanding shares of BCA with valid voting rights, namely 24,655,010,000 shares,
therefore the quorum as required by Article 23 Paragraph 1 letter a of the BCA’s Articles of Association
has been met.
Attendance of :
Djohan Emir Setijoso President Commissioner
the Board of
Commissioners Tonny Kusnadi* Commissioner
Cyrillus Harinowo Independent Commissioner
Raden Pardede* Independent Commissioner
Sumantri Slamet *
Due to pandemic COVID-19, attend the AGMS through a video conference which allows them to see
*
and listen to one another in the AGMS.
All members of the Board of Commisoners are present at the AGMS (100%)
Attendance of :
Jahja Setiaatmadja President Director
the Board of
Directors Armand Wahyudi Hartono* Deputy President Director
Suwignyo Budiman Deputy President Director
Tan Ho Hien/Subur or also called Director
Subur Tan
Henry Koenaifi Director
Erwan Yuris Ang *
Independent Director
Rudy Susanto Director
Lianawaty Suwono *
Director
Santoso* Director
Inawaty Handojo Director (concurrently serving as Director of Compliance)
Vera Eve Lim Director
Due to pandemic COVID-19, attend the AGMS through a video conference which allows them to see
*
and listen to one another in the AGMS.
All members of the Board of Directors are present at the AGMS (100%)

Attedance of :
Cyrillus Harinowo Chairman
the Audit
Committee Ilham Ikhsan Member
Tjen Lestari Member
All members of the audit committee are present at the AGMS via video conference (100%).
Attendance of : Due to the COVID-19 pandemic that occurred in early March and OJK issued the OJK Letter No.
the Risk Oversight S-4/D.03/2020 dated March 16, 2020 concerning Measures to Prevent the Impact of COVID-19 in Banking
Committee Industry which appeal to social distancing to prevent the spread and transmission of COVID-19. Therefore,
BCA did not invite other Committees under the Board of Commissioners to attend the AGMS.
Attendance of :
theRemuneration
and Nomination
Committee
Attendance of :
the Integrated
Governance
Committee
2. EGMS:
Day/Date Thursday, July 30, 2020
Time 10.23 s.d 11.13 WIB
Venue Menara BCA Grand Indonesia, 19th Floor
Jl. MH. Thamrin No. 1, Jakarta 10310
Quorum The number of shares present or represented in the 2020 EGMS was 22,170,860,467 shares or equal to
89.924% of the total outstanding shares of BCA with valid voting rights, namely 24,655,010,000 shares,
therefore the quorum as required by Article 23 Paragraph 1 letter a of BCA’s Articles of Association has
been met.
Attendance of :
Djohan Emir Setijoso President Commissioner
the Board of
Commissioners Tonny Kusnadi* Commissioner
Cyrillus Harinowo *
Raden Pardede *
Sumantri Slamet* Independent Commissioner
*
Due to pandemic COVID-19, attend the EGMS through a video conference which allows them to see
and listen to one another in the EGMS.
All members of the Board of Commisoners are present at the EGMS (100%)
Attendance of : Jahja Setiaatmadja President Director
the Board of
Directors Armand Wahyudi Hartono* Deputy President Director
Suwignyo Budiman Deputy President Director
Tan Ho Hien/Subur or also called Director
Subur Tan
Henry Koenaifi Director
Erwan Yuris Ang* Independent Director
Rudy Susanto Director
Lianawaty Suwono* Director
Santoso *
Director
Vera Eve Lim Director
Gregory Hendra Lembong* Director
Haryanto Tiara Budiman *
Director (concurrently as Director of Compliance)
*
Due to pandemic COVID-19, attend the EGMS through a video conference which allows them to see
and listen to one another in the EGMS.
All members of the Board of Directors are present at the EGMS (100%)
Attendance of : Due to the COVID-19 pandemic that occurred in early March and OJK issued the OJK Letter No.
Committees under S-4/D.03/2020 dated March 16, 2020 concerning Measures to Prevent the Impact of COVID-19 in Banking
the Board of Industry which appeal to social distancing to prevent the spread and transmission of COVID-19. Therefore,
Commissioners BCA did not invite other Committees under the Board of Commissioners to attend the EGMS.

3. Procedures for Organizing AGMS and EGMS BCA also submitted an explanation for each
The AGMS and EGMS at BCA are organized with the agenda that requires shareholder approval.
following procedures: • Notice of the AGMS and EGMS shall be made
in at least 1 (one) Indonesian language
a. Notification national daily newspaper, the Indonesia Stock
• No later than 5 (five) working days prior to Exchange (IDX) website, and the BCA website.
the announcement of the AGMS and EGMS, Moreover, the notice of the EGMS can be
notification of the AGMS and EGMS agenda announced at eASY.KSEI where Shareholders
must be submitted clearly and in detail to the can provide power of attorney electronically.
OJK. • To facilitate shareholders, proxy forms can
be downloaded on the BCA website in the
b. Announcement corporate governance section or can be
• In accordance with Article 21 Paragraph 2 of obtained from PT Raya Saham Registra, BCA’s
BCA’s Articles of Association, announcements Securities Administration Bureau, on working
of the AGMS and EGMS are made no letter days and hours at Plaza Sentral Building 2nd
than 14 (fourteen) days prior the notice of Floor Jalan Jendral Sudirman Kavling 47 - 48,
AGMS and EGMS. In accordance with Article Jakarta, 12930.
127 of Law No. 40 of 2007, announcement of
EGMS regarding acquisition plan summary is d. Implementation
made no later than 30 (thirty) days prior the • Shareholders or shareholders’ representatives
notice of EGMS. This time period does not who were entitled to attend the AGMS are
take into account the announcement date shareholders whose names are registered
and the date of the notice of GMS. in the Register of Shareholders on March
• Announcements of the AGMS and EGMS are 10, 2020 at 16:15 WIB. Shareholders or
submitted to BCA’s shareholders through at shareholders’ representatives who were
least 1 (one) Indonesian language national entitled to attend the EGMS are shareholders
daily newspaper, the Indonesia Stock whose names are recorded in the register of
Exchange (IDX) website, and the BCA website. holders of shares on July 7, 2020 at 16:15 WIB.
Moreover, the EGMS can be announced • In accordance with Article 23 Paragraph 1
at eASY.KSEI, an electronic facility for the of BCA’s Articles of Association, the GMS is
implementation of the GMS provided by PT valid and entitled to make binding decisions
KSEI. if BCA’s shareholders or their authorized
• Individual or more shareholders who jointly representatives, who represent more than ½
represent 1/20 (one twentieth) or more (one half) of the total shares of BCA with valid
of the total number of BCA shares and voting rights issued by BCA are present and/
have valid voting rights issued by BCA can or represented in the GMS, unless otherwise
propose agendas for the GMS. Proposals from specified.
shareholder must be received no later than 7 • Each share issued has 1 (one) right to vote, the
(seven) days prior the notice of GMS and will provisions in the BCA Articles of Association
be included in the agenda of the GMS if they do not divide more than one classification of
meet the provisions of Article 21 Paragraph 6 shares that can affect different voting rights.
of the BCA Articles of Association and Article
12 of the OJK Regulation No. 32/POJK.04/2014
dated 8 December 2014 on Planning and e. Minutes of Meeting
Holding General Meetings of Shareholders of • Summary minutes of the AGMS and EGMS
Public Limited Companies. are announced to the public through the
BCA website within 1 (one) working day after
c. Notice of GMS the AGMS and EGMS are held and through a
• The time period for the notice of GMS is 21 national daily newspaper and the IDX website
days prior to the day of GMS. The notice of no later than 2 (two) working days after the
GSM does not take into account the date of AGMS and EGMS are held.
the notice as well as the date of the GMS.

• The proof of announcements of the summary • The minutes of the AGMS and EGMS are
minutes of the AGMS and EGMS are submitted submitted to OJK and IDX no later than 30
to the OJK no later than 2 (two) working days (thirty) days after the AGMS and EGMS are
after the announcement is made. held. A copy of the minutes can be accessed
and downloaded by the public on the BCA
website under the corporate governance
section.
AGMS and EGMS Procedures

Activity AGMS EGMS
Notification Notified to OJK by sending letter No. 141/ Notified to OJK by sending letter No.
DIR/2020 dated February 18, 2020. 431/DIR/2020 dated June 16, 2020.
Announcement • Published the AGMS Announcement • Published the EGMS Announcement
through daily newspaper namely Bisnis through daily newspaper namely
Indonesia and The Jakarta Post, and Bisnis Indonesia and The Jakarta Post,
BCA website on February 25, 2020. eASY.KSEI website, and BCA website
• Proof of the AGMS Announcement was on June 23, 2020.
submitted by sending hardcopy and • Proof of the EGMS Announcement
e-reporting to OJK and IDX on February was submitted by sending hardcopy
27, 2020. and e-reporting to OJK and IDX on
June 25, 2020.
• Proof of Acquisition Plan Summary
of PT Bank Rabobank International
Indonesia was published through daily
newspapers namely Investor Daily on
June 8, 2020.
Notice of GMS • The time period for the notice of AGMS • The time period for the notice of
was 28 (twenty-eight) days prior to the EGMS was 21 (twenty-one) days prior
day of AGMS. to the day of EGMS.
• Published through daily newspapers • Published through daily newspapers
namely Bisnis Indonesia and The Jakarta namely Bisnis Indonesia and The
Post, and BCA website on March 11, Jakarta Post, eASY.KSEI website and
2020. BCA website on July 8, 2020.
• Proof of the Notice of AGMS was • Proof of the the Notice of EGMS was
submitted by sending hardcopy and submitted by sending hardcopy and
e-reporting to OJK and IDX on March e-reporting to OJK and IDX on July 10,
13, 2020. 2020.
• At the time of the Notice of AGMS,
BCA also submitted the hardcopy and
softcopy 2019 BCA Annual Report to
the OJK. In addition, the 2019 BCA
Annual Report is also available on the
BCA website that can be accessed by
stakeholders.
• Revised Notice of AGMS was published -
through daily newspapers namely Bisnis
Indonesia and The Jakarta Post, and
Revised to Notice of AGMS
BCA website on April 2, 2020 (change of
location of AGMS from Hotel Indonesia
Kempinski to Menara BCA).
Implementation Thursday - April 9, 2020 Thursday - July 30, 2020
Summary of Minutes of Meeting • Published through BCA website on April • Published through BCA website on
13, 2020. August 3, 2020.
• Published through daily newspapers, • Published through KSEI website on
Bisnis Indonesia and The Jakarta Post on August 4, 2020.
April 14, 2020. • Published through daily newspapers
• Proof of publication was submitted by namely Bisnis Indonesia and The
sending hardcopy and e-reporting to Jakarta Post on August 4, 2020.
OJK and IDX on April 14, 2020. • Proof of publication was submitted by
sending hardcopy and e-reporting to
OJK and IDX on August 4, 2020.
Minutes of Meeting • Published through BCA website on April • Published through BCA website on
29, 2020. August 10, 2020.
• Minutes of meeting was submitted by • Minutes of meeting was submitted by
sending hardcopy and e-reporting to sending hardcopy and e-reporting to
OJK and IDX on April 29, 2020. OJK and IDX on August 10, 2020.

4. Attendance of Management, Committees and c) Only the shareholders or their legitimate

Shareholders proxies that are present at the Meeting may
A further description on the attendance of the ask questions and/or express opinions in
management, committees, and shareholders in the writing on the Meeting agenda item under
AGMS and EGMS is listed on page 316-317 of this discussion.
Annual Report. d) The questions and/or opinions submitted in
writing must have a direct bearing on the
5. Chairperson of AGMS and EGMS Meeting agenda item under discussion.
The GMS was chaired by Mr. Ir. Djohan Emir Setijoso as e) All questions in the AGMS will be answered in
the President Commissioner, in accordance with Article writing and will be sent to the shareholders’
22 Paragraph 1 (a) of BCA Articles of Association. address that is registered at PT Raya Saham
Registra as the Securities Administration
6. Rules of Conduct of GMS and dan Procedure for Bureau within 3 (three) working days after
Vote Count the date of the Meeting
BCA also provides information related to voting f) In the EGMS, the completed question forms
procedures at the AGMS and EGMS in the rules of the will be forwarded by the Meeting helpers to
meeting which are always read out before starting the the Notary, who will confirm their legality.
AGMS and EGMS. After the Notary confirms the legality of the
forms, the Notary will read out the questions
Shareholders or their representatives who attend the from the shareholders or their proxies.
AGMS and EGMS are advised to observe the following g) The Chairperson of the EGMS may request the
rules: members of the Board of Directors or other
1) Procedure for bringing up matters relating to the parties to answer or respond to the questions
Meeting agenda: and/or opinions from the shareholders or
a) The shareholder or his/her proxy may ask their proxies.
questions and/or express opinions to the
extent that they are directly related to the 2) In respect of all the Meeting agenda items that
Meeting agenda item under discussion and require a resolution, the vote count will be
require the Meeting resolution, subject to the carried out with reference to the provisions of the
following provisions: Company’s Articles of Association, OJK Regulation
i. The questions and/or opinions are No. 32/POJK.04/2014 and OJK Regulation No. 15/
submitted in writing by completing POJK.04/2020 concerning the Planning and Holding
a form, which is provided to all the General Meetings of Shareholders of Public Limited
shareholders or their proxies before Companies (the “OJK REG ON GMS”), and The Law
they enter the Meeting room, and on Limited Liability Companies, namely as follows:
the shareholder or his/her proxy must a) The Meeting resolutions shall be adopted on
complete the form with the shareholder’s the basis of deliberation for consensus;
name, the number of shares held/ b) If the Meeting cannot adopt a resolution by
represented and the questions and/or deliberation for consensus, the resolution will
opinions to be asked or expressed; and be adopted by voting. During the voting, the
ii. The questions and/or opinions are Shareholders or their proxies will have the
submitted at the time the Chairperson right to cast their votes as AGREE, DISAGREE,
of the Meeting gives the shareholders or ABSTAIN on each meeting agenda item of
or their proxies the opportunity to ask the Company;
questions before conducting voting on c) Quorum for passing resolutions:
the relevant agenda item, by raising (1) The resolution on the proposal put
hand and submitting the form to the forward at the AGMS shall be valid if
Meeting helpers. approved by more than ½ (one half) of
b) In the EGMS, to give fair opportunity for the total voting shares present at the
all shareholders, each shareholder or his/ Meeting
her proxy may only ask and/or express not
more than 1 (one) question/opinion on each
Meeting agenda item.

(2) For the EGSM’s agenda: f) The ballots submitted by shareholders or

i. In respect of the first Meeting their proxies will be counted by PT Raya
agenda item, namely Approval of Saham Registra as the Company’s Securities
the Acquisition Plan, the resolution Administration Bureau and will be verified by
on the proposal put forward at the the Notary as an independent public official;
Meeting shall be valid if approved g) In accordance with OJK REG ON GMS, any
by more than 3/4 (three-quarters) shareholders that ABSTAIN shall be deemed
of the total votes present at the to cast the same votes as the majority votes
Meeting; and cast by the shareholders at the Meeting;
ii. In respect of the second Meeting h) Vote count shall be carried out by scanning the
agenda item, namely Approval of barcodes on the ballots of the shareholders
the Amendment of the Company’s or the proxies for the shareholders that
Articles of Association, the DISAGREE and ABSTAIN, which have been
resolution on the proposal put submitted to the Meeting officials, by using
forward at the Meeting shall be a barcode scanner. The total number of votes
valid if approved by more than will appear on the screen provided in the
2/3 (two-thirds) of the total votes Meeting room;
present at the Meeting. i) The shareholders or their proxies that have
d) The Chairperson of the Meeting will ask the registered their attendance but leave the
shareholders or their proxies that DISAGREE Meeting room without reporting to the
or ABSTAIN on the relevant proposal to raise registration staff before the meeting is closed
their hands and submit their ballots to the will be deemed to be present and approve
Meeting helpers. Especially for the EGMS, in the proposals put forward at the Meeting.
respect of the proxies for the shareholders
that have been granted the power of attorney Independent Parties who Conducts Counting and/or
through KSEI Electronic General Meeting Validation of the Votes in the AGMS and EGMS
System (eASY.KSEI), the votes that will be The independent parties that count and/or validate the
counted are the votes cast by the shareholders votes at the 2020 AGMS and EGMS were PT Raya Saham
through eASY.KSEI, and therefore they do not Registra as BCA’s Securities Administration Bureau and
need to submit their ballots to the Meeting Christina Dwi Utami, SH, M.Hum., M.Kn., as the Public
helpers; Notary who verified the vote count.
e) Any shareholders or their proxies that do
not raise their hands to submit their ballots
to cast DISAGREEMENT or ABSTENTION votes
on the relevant proposal shall be deemed to
have approved the relevant proposal without
the Chairperson of the Meeting having to
ask each of the shareholders or their proxies
to raise their hands to indicate agreement,
except for the EGMS to the proxies for the
shareholders that have been granted the
power of attorney through KSEI Electronic
General Meeting System (eASY.KSEI), in which
case their votes will be counted in accordance
with the provisions of point d of this section
2) above;

7. 2020 AGMS Decision and its Realizations

The decision of the 2020 AGMS and its realization are as follows:
No Agenda 2020 Annual GMS Decision Realization

1. First Agenda I. Approving the Annual Report, including: Realized
Approval of the Annual 1. The Financial Statements, which include the Company’s Balance
Report including the Sheet and Profit or Loss Statement for the financial year ended
Company’s Financial 31 December 2019, audited by the Kantor Akuntan Publik
Statements and the Board Tanudiredja, Wibisana, Rintis and Rekan (a member firm of PwC
of Commissioners’ Report Global Network), as evident from its report Number 00039/2.1025/
on its Supervisory Duties for AU.1/07/0229-3/1/II/2020 dated 6 February 2020 with unmodified
the financial year ended 31 opinion, as contained in the 2019 Annual Report; and
December 2019 and grant 2. The Board of Commissioners’ Report on its Supervisory Duties, for
of release and discharge of the financial year ended 31 December 2019, as contained in the
2019 Annual Report;
liability (acquit et decharge)
to all members of the
II. Granting a release and discharge of liability (acquit et decharge)
Board of Directors and the
to members of the Company’s Board of Directors and Board of
Board of Commissioners Commissioners for their respective management and supervisory
of the Company for all actions taken during the financial year ended 31 December 2019, to
actions taken in relation the extent that such actions were reflected in the Company’s Annual
to the management and Report and Financial Statements for the financial year ended 31
supervision of the Company December 2019 and any relevant supporting documents thereof.
in the financial year ended
31 December 2019 Voting Results:
Agree Disagree Abstain Questions
20,818,476,288 9,195,600 29,555,144 1
(99.814%) (0.044%) (0.142%)
2. Second Agenda I. Determining that according to the Company’s Balance Sheet and Realized
Appropriation of the Profit or Loss Statement for the financial year ended 31 December
Company’s Net Profits for 2019, audited by KAP Tanudiredja, Wibisana, Rintis & Rekan (a
the financial year ended 31 member firm of PwC Global Network), the Company’s net profits
December 2019 for the financial year ended 31 December 2019 amounted to
Rp28,565,053,289,341,- (twenty-eight trillion five hundred sixty-five
billion fifty-three million two hundred eighty-nine thousand three
hundred forty-one rupiah) (“Net Profits for 2019”);
II. Appropriating the Company’s Net Profits for 2019 as follows:
1. An amount of Rp555,- (five hundred fifty-five rupiah) per share

will be distributed as cash dividends for the financial year
ended 31 December 2019 to the shareholders entitled to receive
cash dividends; such amount includes the interim dividends
of Rp2,465,501,000,000,- (two trillion four hundred sixty-five
billion five hundred one million rupiah) or equal to Rp100,-
(one hundred rupiah) per share paid out by the Company on 20
December 2019; accordingly, the remaining amount of dividends
is Rp11,218,029,550,000,- (eleven trillion two hundred eighteen
billion twenty-nine million five hundred fifty thousand rupiah) or
equal to Rp455,- (four hundred fifty-five rupiah) per share.
As regards such dividend payments, the following terms and

conditions shall apply:
(i) the remaining amount of dividends for the financial year
2019 will be paid out for each share issued by the Company
as recorded in the Company’s Register of Shareholders as at
the record date, which will be determined by the Board of
Directors;
(ii) as regards the payments on the remaining dividends for the
financial year 2019, the Board of Directors shall withhold the
tax on such dividends in accordance with the tax regulations
in force;


Second Agenda (iii) the Board of Directors is granted the power and authority
(continued) to stipulate any matters concerning the payment of the
remaining dividends for the financial year 2019, including
(but not limited to):
(aa) stipulating the record date as referred to in item (i) to
determine the shareholders of the Company eligible to
receive payments on the remaining dividends for the
financial year 2019; and
(bb) stipulating the date of payment of the remaining
dividends for the financial year 2019, and any other
technical matters with due observance of the regulations
of the Stock Exchange where the Company’s shares are
listed;
2. An amount of Rp285,650,532,893,- (two hundred eighty-five

billion six hundred fifty million five hundred thirty-two thousand
eight hundred ninety-three rupiah) will be appropriated as
reserve fund;
3. The remainder of the Net Profits for 2019 that has not been
appropriated for any particular use will be determined as
retained earnings.
III. Stating that such power and authority as described in point II item
1 of this resolution will be effective as of the date on which the
proposal in this agenda item is approved by the Meeting.
Voting Results:
20,763,926,119 58,293,413 35,007,500 -
(99.553%) (0.279%) (0.168%)
3. Third Agenda I. Approving the resignation of Mrs. INAWATY HANDOJO as a Director Realized
Change in the composition (concurrently serving as the Director in charge of the compliance
of the Board of Directors of function) of the Company with effect from the date on which the
the Company appointment of the new Director in charge of the compliance
function becomes effective;
II. Expressing the highest appreciation and gratitude to Mrs. INAWATY

HANDOJO for her service during her term of office as Director
(concurrently serving as Director in charge of the compliance
function);
III. Appointing Mr. HARYANTO TIARA BUDIMAN as Director (concurrently

serving as the Director in charge of the compliance function) of the
Company, which will be effective on the first business day of the
following month after the Company receives the approval of such
appointment from the Financial Services Authority, with a term of
office until the close of the Company’s Annual General Meeting
of Shareholders which will be held in 2021 (two thousand twenty-
one), provided that if the appointment of Mr. HARYANTO TIARA
BUDIMAN as Director (concurrently serving as the Director in charge
of the compliance function) of the Company is not approved by the
Financial Services Authority, such appointment shall automatically
become void without requiring cancellation by the Company’s
General Meeting of Shareholders, and Mrs. INAWATY HANDOJO will
temporarily continue to hold her office as a Director (concurrently
serving as the Director in charge of the compliance function) of the
Company;
IV. Appointing Mr. GREGORY HENDRA LEMBONG as Director of the

Company, which will be effective on the first business day of the
following month after the Company receives the approval of such
appointment from the Financial Services Authority, with a term of
office until the close of the Company’s Annual General Meeting
of Shareholders which will be held in 2021 (two thousand twenty-
one), provided that if the appointment of Mr. GREGORY HENDRA
LEMBONG as Director of the Company is not approved by the
Financial Services Authority, such appointment shall automatically
become void without requiring cancellation by the Company’s
General Meeting of Shareholders;


Third Agenda V. Granting power and authority to the Board of Commissioners of the
(continued) Company to determine the duties and authorities of and among the
members of the Board of Directors of the Company in accordance
with the provisions of Article 12 paragraph 9 of the Company’s
Articles of Association, and;
VI. Granting power and authority to the Board of Directors of the

Company, with the right of substitution, to cause the resolution on
the composition of the Board of Commissioners and the Board of
Directors as described above to be expressed in a deed made before
a Notary, including the composition of the Board of Commissioners
and the Board of Directors after obtaining the Approval Letter from
the Financial Services Authority in respect of the above-mentioned
Meeting resolution, and subsequently file any notice with the
competent authorities, and take any and all necessary actions in
respect of such resolution in accordance with the prevailing laws
and regulations;
VII.Stating that the grant of power and authority under point VI of this
resolution will be effective as of the date on which the proposal in
this agenda item is approved by the Meeting.
Voting Results:
20,638,518,467 196,855,265 21,853,300 -
(98.951%) (0.944%) (0.105%)
4. Fourth Agenda I. (a) PT DWIMURIA INVESTAMA ANDALAN as the current majority Realized
Determination of the shareholder of the Company is granted the power and authority
amount of salary or to determine the amount of honorarium and benefits to
honorarium and benefits be paid by the Company to the members of the Board of
for the financial year 2020 Commissioners serving the Company over the financial year 2020,
as well as bonus payments with due regard to the recommendations from the Board of
(tantieme) for the financial Commissioners, which will take into account the recommendations
year 2019 payable to from the Remuneration and Nomination Committee;
members of the Board of
Directors and the Board (b) the Board of Commissioners is granted the power and authority
of Commissioners of the to determine the amount of honorarium and benefits to be paid
Company by the Company to the members of the Board of Directors of the
Company serving the Company over the financial year 2020, with
due regard to the recommendations from the Remuneration and
Nomination Committee;
Upon considering the performance of the Company and the

performance of the members of the Board of Commissioners and
the Board of Directors of the Company who served in and over
the financial year 2019, and with due observance of Regulation
of the Financial Services Authority No. 55/POJK.03/2016 on the
Implementation of Corporate Governance for Commercial Banks
in conjunction with article 71 paragraph 1 of Law Number 40
of 2007 on Limited Liability Companies, and after receiving
inputs from the Board of Commissioners, which also took into
account the inputs from the Company’s Board of Directors and
the recommendations from the Remuneration and Nomination
Committee, the Meeting further determined that a maximum
amount of Rp pemegang saham berbentuk badan hukum
445,180,000,000 (four hundred forty-five billion one hundred
eighty million rupiah) will be paid as bonuses (tantieme) to
the members of the Board of Commissioners and the Board of
Directors of the Company who served in and over the financial
year 2019.
In relation to such bonus payments (tantieme), we proposed that

PT DWIMURIA INVESTAMA ANDALAN, as the current majority
shareholder of the Company, is granted the power and authority
to determine the amount of bonuses (tantieme) to be paid and
to determine the distribution thereof among the members
of the Board of Commissioners and the Board of Directors of
the Company who served in and over the financial year 2019,
including all matters related to such bonus payments;


Fourth Agenda III. The amount of salary or honorarium and benefits to be paid by
(continued) the Company to the members of the Board of Directors and the
Board of Commissioners serving the Company in and over the
financial year 2020 and the amount of bonuses (tantieme) to be
paid by the Company to the members of the Board of Directors
and the Board of Commissioners who served in and over the
financial year 2019 will be set out in the Annual Report for the
financial year 2020.
Voting Results:

19,952,472,663 883,592,722 21,161,647 -
(95.662%) (4.236%) (0.102%)
5. Fifth Agenda I. I. Granting power and authority to the Board of Commissioners Realized
Appointment of the to appoint and/or replace the Public Accounting Firm registered with
Registered Public the Financial Services Authority (including the Public Accountant
Accounting Firm (including registered with the Financial Services Authority practicing through
the Registered Public such Registered Public Accounting Firm) that will audit the books and
Accountant practising records of the Company for the financial year ended 31 December
through such Registered 2020 and to determine the amount of fee and other requirements
Public Accounting Firm) in relation to the appointment of such Registered Public Accounting
to audit/examine the Firm registered with the Financial Services Authority including the
Company’s books and Public Accountant registered with the Financial Services Authority
accounts for the financial practicing through such Registered Public Accounting Firm) with
year ended 31 December due regard for the recommendations from the Audit Committee
2020 and the prevailing laws and regulations;
II. Stating that such power and authority will be effective as of the
date on which the proposal in this agenda item is approved by the
Meeting.
Voting Results:
20,145,292,450 664,516,182 47,418,400 -
(96.587%) (3.186%) (0.227%)
6. Sixth Agenda I. Granting power and authority to the Company’s Board of Directors Realized
Grant of powers and (subject to the approval of the Board of Commissioners), to the
authority to the Board of extent the financial condition of the Company permits and with
Directors to pay out interim observance of the prevailing laws and regulations, to determine and
dividends for the financial pay out interim dividends for the financial year ended 31 December
year ended 31 December 2020, provided that to ensure compliance with Article 72 of Law No.
2020 40 of 2007 on Limited Liability Companies, if the interim dividends
are to be distributed, then the distribution must be made to the
shareholders before the end of the financial year 2020, including
to determine the form, amount and method of payment of such
interim dividends;
Meeting.
Voting Results:
20,762,532,719 58,293,413 36,400,900 -
(99.546%) (0.279%) (0.175%)
7. Seventh Agenda Approving the amendments to the Company’s Recovery Plan, as Realized
Approval of the Revised incorporated in the Recovery Plan of PT Bank Central Asia Tbk 2020,
Recovery Plan of the which has been recorded in the supervisory administrative system of
Company the Financial Services Authority, as evident from the letter from the
Financial Services Authority Number S-1/PB.3/2020 dated 17 January
2020 on the Update of the Recovery Plan of PT Bank Central Asia Tbk
2020.
Voting Results:
20,814,587,319 31,661,313 10,978,400 -
(99.795%) (0.152%) (0.053%)

8. 2020 EGMS Decision and its Realization

The decision of the 2020 EGMS and its realization are as follows:
No Agenda 2020 Extraordinary GMS Decision Realization
1. First Agenda I. Approving the Company’s action to purchase or acquire 3,719,069 Realized
Approval of the Company’s (three million seven hundred nineteen thousand sixty-nine) shares
plan to acquire the shares from the shareholders of PT Bank Rabobank International Indonesia
in PT Bank Rabobank or equal to 99.999973% (ninety-nine point nine nine nine nine seven
International Indonesia; three percent) of the total subscribed and paid-up shares of PT Bank
Rabobank International Indonesia.
II. Approving the relevant acquisition plan (rancangan akuisisi) in

relation to the Company’s plan to acquire the shares in PT Bank
Rabobank International Indonesia, the summary of which was
published in Investor Daily newspaper, on the website of the
Indonesia Stock Exchange and the Company’s website on 8 June
2020, and approving the draft acquisition deed, which has been
provided by the Company as the Meeting materials.
III. Granting power and authority to the Board of Directors of the

Company, with the right of substitution, to take any and all actions
required or deemed necessary in relation to the acquisition by the
Company of the subscribed and paid-up shares in PT Bank Rabobank
International Indonesia in accordance with the Meeting resolutions,
including but not limited to determining the terms and conditions for
the acquisition, as well as preparing, drawing up, making, procuring
to be made, and signing the necessary documents including the
acquisition deed, filing applications, requesting approvals and/or
filing a notice of these Meeting resolutions with the competent
authorities, in accordance with the prevailing laws and regulations.
IV. Stating that the grant of power and authority under point III of this
this agenda item is approved by this Meeting.
Voting Results:
18,439,676,241 3,692,397,211 38,787,015 -
(83.171%) (16.654%) (0.175%)
2. Second Agenda I. Approving the amendment of certain provisions of the Company’s Realized
Amendment of the Articles of Association and the addition of 1 new article to the
Company’s Articles of Company’s Articles of Association as contained in the Proposed
Association Amendment to the Articles of Association, which has been provided
for the shareholders or their proxies as the Meeting materials, the
highlights of which have been explained and presented using the
slides, as well as restating and rewriting the other provisions of
the Company’s Articles of Association that are not amended and/
or deleted as contained in Deed Number 125, dated 18 April 2018,
made before Notary Dr. Irawan Soerodjo, S.H., M.Si., such deed
having been notified to the Minister of Law and Human Rights of the
Republic of Indonesia, as evident from Letter of Acknowledgment
of Receipt of Notice of Amendment of the Articles of Association
Number AHU-AH.01.03-0153848 dated 18 April 2018, and published
in the Official Gazette (Berita Negara) of the Republic of Indonesia
number 73 dated 10 September 2018, Supplement thereto Number
2934/L year 2018.


Second Agenda II. Granting power and authority to the Board of Directors of the
(continued) Company with the right of substitution, to take any and all actions
deemed necessary in relation to the above resolutions, including,
without limitation, stating/expressing the resolutions before a
Notary in order to be incorporated in a notarial deed, amending
and/or restating all the provisions of the Company’s Articles of
Association in accordance with such resolutions including adjusting
the wording of any article and the references to the articles, as may
be deemed necessary with due regard for the resolution contained
in point 1, making or causing to be made and signing all deeds,
letters or documents deemed necessary, and further filing a request
for approval and/or the notice of the amendment of these Articles
of Association under these Meeting resolutions with the competent
authorities and making further amendments and/or additions as
may be required to obtain the approval for such amendment and
ensure the acceptance of the notice, and filing and signing any and
all applications and other documents, electing a domicile and taking
any other actions deemed necessary.
III. Stating that the grant of power and authority under point II of this
this agenda item is approved by this Meeting.
Voting Results:
17,829,823,261 4,134,906,735 206,130,471 -
(80.420%) (18.650%) (0,930%)
9. 2019 AGMS and EGMS Decision and its Realization

BCA telah melaksanakan seluruh rekomendasi dari Keputusan RUPS Tahun Buku 2019, sehingga dalam Laporan Tahunan
ini tidak ada informasi mengenai alasan dalam hal terdapat keputusan yang belum direalisasikan.
1. First Agenda I. Approving the Annual Report, including: Realized
Approval of the Annual 1. the Financial Statements, which include the Company’s Balance
Report including the Sheet and Profit or Loss Statement for the financial year ended
Company’s Financial December 31, 2018, audited by KAP Tanudiredja, Wibisana, Rintis
Statements and the Board & Rekan (a member firm of PwC Global Network), as evident
of Commissioners’ Report from its report Number 00037/2.1025/ AU.1/07/0229-2/1/II/2019
on its Supervisory Duties for dated February 11, 2019 with unmodified opinion, as contained
the financial year ended 31 in the 2018 Annual Report; and
December 2018 and grant 2. the Board of Commissioners’ Report on its Supervisory Duties, for
of release and discharge of the financial year ended December 31, 2018, as contained in the
liability (acquit et decharge) 2018 Annual Report;
to all members of the
Board of Directors and the II. Granting a release and discharge of liability (acquit et decharge)
Board of Commissioners to members of the Company’s Board of Directors and Board of
of the Company for all Commissioners for their respective management and supervisory
actions taken in relation actions taken during the financial year ended December 31, 2018, to
to the management and the extent that such actions were reflected in the Company’s Annual
supervision of the Company Report and Financial Statements for the financial year ended
in the financial year ended December 31, 2018 and any relevant supporting documents thereof.
31 December 2018
Voting Results:
Agree Disagree Abstain Question
21,328,133,721 11,580,200 27,098,300 2
(99.82%) (0.05%) (0.13%)


2. Second Agenda I. Determining that according to the Company’s Balance Sheet and Realized
Appropriation of the Profit or Loss Statement for the financial year ended December
Company’s Net Profits for 31, 2018, audited by KAP Tanudiredja, Wibisana, Rintis & Rekan (a
the financial year ended 31 member firm of PwC Global Network), the Company’s net profits
December 2018 for the financial year ended December 31, 2018 amounted to
Rp25,855,154,148,976 (twenty-five trillion eight hundred fifty-five
billion one hundred fifty-four million one hundred forty-eight
thousand nine hundred seventy-six rupiah) (“Net Profits for 2018”).
II. Appropriating the Company’s Net Profits for 2018, which amounted
to Rp25,855,154,148,976 (twenty-five trillion eight hundred fifty-
five billion one hundred fifty-four million one hundred forty-eight
thousand nine hundred seventy-six rupiah) as follows:
1. An amount of Rp340 (three hundred forty rupiah) per share will
be distributed as cash dividends for the financial year ended
31 December 2018 to the shareholders entitled to receive
cash dividends, such amount includes the interim dividends
of Rp85 (eighty-five rupiah) share or a total amount of
Rp2,095,675,850,000 (two trillion ninety-five billion six hundred
seventy-five million eight hundred fifty thousand rupiah) paid
out by the Company on 21 December 2018, accordingly, the
remaining amount of dividends is Rp255 (two hundred fifty-five
rupiah) per share or a total amount of Rp6,287,027,550,000 (six
trillion two hundred eighty-seven billion twenty-seven million
five hundred fifty thousand rupiah). As regards such dividend
payments, the following terms and conditions shall apply:
i. the remaining amount of dividends for the financial year
2018 will be paid out for each share issued by the Company
as recorded in the Company’s Register of Shareholders as at
the record date, which will be determined by the Board of
Directors;
ii. as regards the payments on the remaining dividends for the
financial year 2018, the Board of Directors shall withhold the
tax on such dividends in accordance with the tax regulations
in force;
iii. the Board of Directors is granted the power and authority
to stipulate any matters concerning the payment of the
remaining dividends for the financial year 2018, including
(but not limited to):
(aa) stipulating the record date as referred to in item (i) to
determine the shareholders of the Company eligible to
receive payments on the remaining dividends for the
financial year 2018; and
(bb) stipulating the date of payment of the remaining
dividends for the financial year 2018, and any other
technical matters with due observance of the regulations
of the Stock Exchange where the Company’s shares are
listed;
2. An amount of Rp258,551,541,490 (two hundred fifty-eight billion
five hundred fifty-one million five hundred forty-one thousand
four hundred ninety rupiah) will be appropriated as reserve fund;
3. The remainder of the Net Profits for 2018 that has not been
appropriated for any particular use will be determined as
retained earnings.
III. Stating that such power and authority as described in point II item
1 of this resolution will be effective as of the date on which the
proposal in this agenda item is approved by the Meeting.
Voting Results:
21,309,214,794 20,134,127 37,463,300 1
(99.73%) (0.09%) (0.18%)


3. Third Agenda I. Approving the honourable dismissal of Mr. Eugene Keith Galbraith Realized
Change in the composition as Deputy President Director with effect from the close of this
of the Board of Directors of Meeting.
the Company
II. Expressing the highest appreciation and gratitude to Mr. Eugene
Keith Galbraith for his services during his term of office as Deputy
President Director of the Company.
III. Appointing Mr. Suwignyo Budiman as Deputy President Director,

which will be effective only to the extent of and as from the approval
of such appointment by the Financial Services Authority until the
close of the Company’s Annual General Meeting of Shareholders
which will be held on 2021 (two thousand twenty-one), provided
that if the approval for such appointment from the Financial
Services Authority has not been obtained, Mr. Suwignyo Budiman
will remain in office as a Director until his appointment as Deputy
President Director is approved by the Financial Services Authority. If
his appointment as Deputy President Director is not approved by the
Financial Services Authority, Mr. Suwignyo Budiman will remain in
office as a Director until the close of the Company’s Annual General
Meeting of Shareholders which will be held in 2021 (two thousand
twenty-one).
IV. Replacing the Company’s Director of Compliance by appointing

Mrs. Inawaty Handojo to replace Mr. Tan Ho Hien/Subur a.k.a. Subur
Tan, which will be effective only to the extent of and as from the
approval of such appointment by the Financial Services Authority
until the close of the Company’s Annual General Meeting of
Shareholders which will be held in 2021 (two thousand twenty-one).
Before the approval for the appointment of Mrs. Inawaty Handojo
as the Company’s Director of Compliance is obtained from the
Financial Services Authority or if such approval is not given by the
Financial Services Authority, Mr. Tan Ho Hien/Subur a.k.a. Subur Tan
will remain in office as the Company’s Director of Compliance until
the close of the Company’s Annual General Meeting of Shareholders
which will be held in 2021 (two thousand twenty-one), and Mrs.
Inawaty Handojo will retain her current office as the Company’s
Director.
V. Stating that accordingly the composition of the Board of

Commissioners and the Board of Directors of the Company as from
the close of this Meeting shall be as follows:
Tuan Insinyur Djohan Emir Setijoso President Commissioner
Tuan Tonny Kusnadi Commissioner
Tuan Cyrillus Harinowo Independent Commissioner
Tuan Doktor Insinyur Raden Independent Commissioner
Pardede
Tuan Sumantri Slamet Independent Commissioner


3. Third Agenda
Board of Directors
(continued)
Tuan Jahja Setiaatmadja President Director
Tuan Armand Wahyudi Hartono Deputy President Director
Tuan Insinyur Suwignyo Budiman Director
Tuan Tan Ho Hien/Subur or called Director (concurrently
Subur Tan serving as Director of
Compliance)
Tuan Henry Koenaifi Director
Tuan Erwan Yuris Ang, Sarjana Independent Director
Hukum, Magister Hukum
Tuan Rudy Susanto Director
Nyonya Lianawaty Suwono Director
Tuan Santoso Director
Nyonya Inawaty Handojo Director
Nona Vera Eve Lim Director
without prejudice to the right of the General Meeting of Shareholders

to at any time dismiss any member of the Board of Commissioners
and the Board of Directors of the Company as mentioned above.
In accordance with the provisions of Article 12 paragraph 9 of the

Company’s Articles of Association, the Meeting further granted
authority to the Board of Commissioners to determine the duties and
authorities of and among the members of the Board of Directors.
VI. Granting power and authority to the Board of Directors of the

Company, with the right of substitution, to cause the resolution on
the composition of the Board of Commissioners and the Board of
Directors as described above to be expressed in a deed made before
a Notary, including the composition of the Board of Commissioners
and the Board of Directors after obtaining the Approval Letter from
the Financial Services Authority in respect of the above-mentioned
Meeting resolution, and subsequently file any notice with the
competent authorities, and take any and all necessary actions in
respect of such resolution in accordance with the prevailing laws
and regulations.
VII. Stating that the grant of power and authority under point VI of this
this agenda item is approved by the Meeting.
Voting Results:
21,182,881,652 168,293,669 15,636,900 1
(99.14%) (0.79%) (0.07%)


4. Fourth Agenda I. a. Granting full power and authority to PT DWIMURIA INVESTAMA Realized
Determination of the ANDALAN, as the majority shareholder of the Company, to
amount of salary or determine the amount of honorarium and benefits to be paid
honorarium and benefits by the Company to the members of the Board of Commissioners
for the financial year 2019 serving the Company over the financial year 2019;
as well as bonus payments b. Granting full power and authority to the Company’s Board of
(tantieme) for the financial Commissioners to determine the amount of salary and benefits
year 2018 payable to to be paid by the Company to the members of the Board of
members of the Board of Directors of the Company serving the Company over the financial
Directors and the Board year 2019.
of Commissioners of the
Company In exercise of the power and authority mentioned above:
aa. PT DWIMURIA INVESTAMA ANDALAN, as the current
majority shareholder of the Company, will consider the
recommendations from the Board of Commissioners,
which will take into account the recommendations from
the Remuneration and Nomination Committee;
bb. The Board of Commissioners will consider the
recommendations from the Remuneration and Nomination
Committee.
II. Upon considering the performance of the Company and the
performance of the members of the Board of Commissioners and
the financial year 2018, and with due observance of Regulation
of the Financial Services Authority No. 55/POJK.03/2016 on the
Implementation of Corporate Governance for Commercial Banks
in conjunction with article 71 paragraph 1 of Law Number 40
of 2007 on Limited Liability Companies, and after receiving the
recommendations from the Board of Commissioners, which also
took into account the recommendations from the Company’s
Board of Directors and the inputs from the Remuneration and
Nomination Committee, the Meeting further determined that a
maximum amount of Rp413,500,000,000 (four hundred thirteen
billion five hundred million rupiah) will be paid as bonuses
(tantieme) to the members of the Board of Commissioners and
the financial year 2018. In relation to such bonus payments
(tantieme), PT DWIMURIA INVESTAMA ANDALAN, as the current
majority shareholder of the Company, is hereby granted the
power and authority to determine the amount of bonuses
(tantieme) to be paid and to determine the distribution of
such bonuses (tantieme) among the members of the Board of
Commissioners and the Board of Directors of the Company who
served in and over the financial year 2018, including all matters
related to such bonus payments.
III. Stating that the grant of power and authority under point I and
point II of this resolution will be effective as of the date on which
the proposal in this agenda item is approved by the Meeting.
IV. The amount of salary or honorarium and benefits to be paid by

the Company to the members of the Board of Directors and the
Board of Commissioners serving the Company over the financial
year 2019 and the amount of bonuses (tantieme) to be paid by
the Company to the members of the Board of Directors and the
Board of Commissioners who served in and over the financial
year 2018 will be set out in the Annual Report for the financial
year 2019.
Voting Results:
20,647,772,218 536,995,413 182,044,590 -
(96.64%) (2.51%) (0.85%)


5. Fifth Agenda I. Granting power and authority to the Board of Commissioners to Realized
Appointment of the appoint and/or replace the Public Accounting Firm registered with
Registered Public the Financial Services Authority (including the Public Accountant
Accounting Firm (including registered with the Financial Services Authority practicing through
the Registered Public such Registered Public Accounting Firm) that will audit the books and
Accountant practising records of the Company for the financial year ended 31 December
through such Registered 2019 and to determine the amount of fee and other requirements
Public Accounting Firm) in relation to the appointment of such Registered Public Accounting
to audit/examine the Firm registered with the Financial Services Authority (including the
Company’s books and Public Accountant registered with the Financial Services Authority
accounts for the financial practicing through such Registered Public Accounting Firm) with
year ended 31 December due regard for the recommendations from the Audit Committee
2019 and the prevailing laws and regulations.
Meeting.
Voting Results:
20,854,616,849 (97.60%) 416,406,381 95,788,99 -
(1.95%) (0.45%)
6. Sixth Agenda I. Granting power and authority to the Company’s Board of Directors Realized
Grant of powers and (subject to the approval of the Board of Commissioners), to the
authority to the Board of extent the financial condition of the Company permits and with
Directors to pay out interim observance of the prevailing laws and regulations, to determine and
dividends for the financial pay out interim dividends for the financial year ended 31 December
year ended 31 December 2019, provided that to ensure compliance with Article 72 of Law No.
2019 40 of 2007 on Limited Liability Companies, if the interim dividends
are to be distributed, then the distribution must be made to the
shareholders before the end of the financial year 2019, including
to determine the form, amount and method of payment of such
interim dividends.
Meeting.
Voting Results:
21,309,214,794 (99.73%) 20,134,127 37,463,300 -
(0.09%) (0.18%)
7. Seventh Agenda I. Approving the amendments to the Company’s Recovery Plan, as Realized
Approval of the Revised incorporated in the Recovery Plan of PT Bank Central Asia Tbk 2019,
Recovery Plan of the which has been filed with the Financial Services Authority for its
Company supervision, as evident in letter from the Financial Services Authority
Number S-21/PB.3/2019 dated 8 March 2019 on the Recovery Plan of
PT Bank Central Asia Tbk 2019 (“the Company’s Recovery Plan”).
Voting Results:
21,355,521,921 1,386,600 9,903,700 -
(99.94%) (0.01%) (0.05%)
The decision of the 2019 EGMS and its realization


1. Approving the acquisition I. Approving the acquisition plan (rancangan akuisisi) Realized
plan to acquire shares of in relation to the Company’s plan to acquire all the
PT Bank Royal Indonesia by subscribed and paid-up shares of PT Bank Royal Indonesia
The Company. (whether directly or indirectly through the Company’s
controlled subsidiary, i.e. PT BCA Finance), including the
draft acquisition deed, as appended to the acquisition
plan, which had been distributed to the shareholders or
proxies for the shareholders as materials for discussion at
the Meeting.
II. Approving the Company’s action to purchase 2,871,999

(two million eight hundred seventy-one thousand nine
hundred ninety-nine) shares from the shareholders of PT
Bank Royal Indonesia or representing 99.99% (ninety-
nine point nine nine percent) of the total subscribed and
paid-up shares of PT Bank Royal Indonesia.
III. Granting power and authority to the Board of Directors

of the Company, with the right of substitution, to take
any and all actions required or deemed necessary in
relation to the acquisition of the subscribed and paid-
up shares of PT Bank Royal Indonesia in accordance with
the Meeting’s resolution, including but not limited to
determining the terms and conditions for the acquisition,
as well as preparing, drawing up, making, procuring to be
made, and signing the necessary documents including the
acquisition deed, filing applications, and/or requesting
approvals and/or filing the Meeting’s resolution with the
competent authorities, in accordance with the prevailing
laws and regulations.
IV. Stating that the grant of power and authority under

point 3 of this resolution will be effective as of the date
on which the proposal on this agenda is approved by the
Meeting.
Voting Results:
17,919,918,203 3,407,313,822 377,571,925 -

(82.562%) (15.698%) (1.74%)
Independent Parties who Conducts Counting and/ 10. Realization of Dividend Payment
or Validation of the Votes in the AGMS • Information related to the procedure of proposal
The independent parties that count and/or validate and dividend distribution or payment, shareholders
the votes at the 2019 AGMS were PT Raya Saham who are entitled to receive dividends, and related
Registra as BCA’s Securities Administration Bureau tax provisions are regulated in the BCA Dividend
and Fathiah Helmi, S.H. as the Notary who verified Distribution Policy. The main policy can be
the vote count. downloaded on the BCA website in the Corporate
Governance-Corporate Action-Dividend section.
Independent Parties who Conducts Counting and/
or Validation of the Votes in the EGMS
The independent parties that count and/or validate
the votes at the 2019 EGMS were PT Raya Saham
Registra as BCA’s Securities Administration Bureau
and Christina Dwi Utami, SH, M.Hum., M.Kn., as
the Public Notary who verified the vote count.

• Dividend payments (interim or final/annual) 11. Statement Regarding the Unrealized Decision of
were made by BCA punctually and based on the the GMS
principle of fairness. All shareholders are treated BCA has implemented all recommendations from the
equally and dividends are paid no later than 30 Annual GMS decision and Extraordinary GMS decision
(thirty) days after the announcement of an interim in the 2020 financial year, therefore, there is no
dividend and/or GMS approving the distribution of information pertaining to any reason with regards to
the final dividend. decisions that has not been realized.
• Payment of cash dividends for financial year 2019 INFORMATION ON CONTROLLING

was paid on May 11, 2020 and interim dividend SHAREHOLDER
payments for financial year 2020 were made on
December 22, 2020. The BCA’s Controlling Shareholder since November 11, 2016
is PT Dwimuria Investama Andalan. BCA has approved the
• BCA published the announcement and procedure amendment to the BCA’s Controlling Shareholder through
for payment of cash dividends 2019 on May 11, letter No. KEP-15/D.03/2017 dated February 1, 2017 regarding
2020 in daily newspaper namely Bisnis Indonesia the assessment of PT Dwimuria Investama Andalan to be fit
and The Jakarta Post. The announcement and and proper as a Potential Controlling Shareholder of the
procedure for payment of the 2020 interim BCA.
dividend was published on December 1, 2020 in
daily newspaper namely Bisnis Indonesia and The In connection with the change in the controlling shareholders,
Jakarta Post. there has been no change in control where the BCA’s ultimate
Controlling Shareholders remain Robert Budi Hartono and
• The historical amount of dividend distribution can Bambang Hartono.
be seen on page 20 of this Annual Report.
Information schemes or diagrams regarding the BCA’s
Controlling Shareholders, both directly and indirectly, to the
individual owners are as follows:
Scheme/Diagram on Controlling Shareholders of BCA

(Ultimate Shareholder) (Ultimate Shareholder)
51.00% 49.00%
Public
Andalan
54.94% 45,06%*
Note:
Controlling Shareholders
Controlling Line
* Of the portion of shares belonging to public shareholders, 2.49% is owned by affiliated parties of PT Dwimuria Investama Andalan, 1.76% is owned
by Anthoni Salim. In addition, 0.19% is owned by certain members of the current Board of Commissioners and Board of Directors of BCA.
Information regarding BCA’s Controlling Shareholder can be seen on the BCA’s website (www.bca.co.id) in the investor relations
section.

BOARD OF COMMISSIONERS 2. Duties and Responsibilities of the Board of

Commissioners
Based on Law No. 40 of 2007 concerning Limited Liability The duties and responsibilities of the BCA Board of
Companies, the Board of Commissioners is one of the Commissioners include the following:
corporate organ that has duties and responsibilities a. Supervise BCA management policies and the
to conduct supervision in general and/or specifically in running management in general, for the interest
accordance with Articles of Association, provide advice to the of BCA in accordance with the BCA’s purposes and
Board of Directors, and ensure the implementation of the objectives.
principles of corporate governance in all business activities at b. Directing, monitoring and evaluating the
all levels of the organization. implementation of BCA’s strategic policies
and giving advise to the Board of Directors in
1. The Board of Commissioners Charter accordance with the purposes and objectives of
In carrying out duties and responsibilities, the Board the BCA Articles of Association.
of Commissioners of BCA is guided by The Board of c. Ensure the implementation of the principles of
Commissioners Charter so each member can perform the the Corporate Governance are carried out in every
supervisory function effectively, efficiently, accountably, business activity at all levels of BCA organization,
transparently and independently. The Board of at least through monitoring of the following:
Commissioners Charter refers to OJK Regulation No. − Implementation of the duties and
55/POJK.03/2016 on the Implementation of Governance responsibilities of the Board of Commissioners
for Commercial Banks and OJK Regulation No. 33/ and Directors.
POJK.04/2014 concerning The Board of Directors and The − Completeness and implementation of the
Board of Commissioners of Issuers or Public Companies. duties of the committees and work units that
These guidelines are evaluated and updated periodically carry out the internal control function.
with reference to the prevailing laws and regulation. − Implementation of remuneration policy and
periodic evaluation of the remuneration
The Board of Commissioners Charter is listed in the policy;
BCA Governance Guidelines and can be accessed by − Implementation of the compliance, internal
the public through BCA website in the Corporate auditor and external auditor functions.
Governance Section (https://www.bca.co.id/en/Tentang- − Implementation of risk management,
BCA/Tata-Kelola-Perusahaan/Struktur-Organisasi). including internal control systems;
In general, The Board of Commissioners Charter − Provision of funds to related parties and
regulates the following: provision of large funds;
a. Legal basis. − BCA’s strategic plan;
b. Values. − Transparency of the BCA’s financial and non-
c. Composition and Criteria of the Board of financial conditions;
Commissioners. − Approve and periodically review the BCA’s
d. Independent Commissioner. vision, mission and core values.
e. Terms of Duties of the Board of Commissioners. d. Supervise the implementation of Integrated
f. Appointment of the Board of Commissioners. Governance.
g. Dual Positions of the Board of Commissioners. e. Ensure that the Board of Directors has followed
h. Obligations, Duties, Responsibilities, and Authority up on audit findings and recommendations from
of the Board of Commissioners. the Internal Audit Division, external auditors, the
i. Transparency and Prohibition for the Board of results of supervision by the authorities, including
Commissioners. but not limited to OJK, Bank of Indonesia, and/or
j. Orientation and Training of the Board of the Indonesia Stock Exchange.
Commissioners. f. Notifying OJK/Bank Indonesia no later than 7
k. Ethics and Working Hours of the Board of (seven) working days since the violation of laws
Commissioners. and regulations in the financial and banking
l. Board of Commissioners Meeting. sector has been discovered, and/or circumstances
m. Reporting and Accountability. or predicted condition that may endanger the
n. Remuneration. business continuity of BCA.
o. The Board of Commissioners’ Self-Assessment.

g. Establish: - All members of the Board of Commissioners

1) Audit Committee; are given the opportunity to contribute
2) Risk Oversight Committee; effectively;
3) Remuneration and Nomination Committee; - Each member of the Board of Commissioners
4) Integrated Governance Committee; receives relevant information in a timely
The Board of Commissioners must ensure that manner, including a brief explanation of the
the committees established perform their duties issues that will be discussed at the Board of
effectively and evaluate the performance of the Commissioners’ meeting;
committees at the end of the financial year. - Meetings of the Board of Commissioners
h. Hold meetings and prepare minutes of meeting in produces clear decisions and are recorded in
implementation of the following: the minutes of meeting.
1) Regular meetings of the Board of h. Ensure that the Board of Commissioners behaves in
Commissioners in accordance with applicable accordance to the Board of Commissioners Charter.
laws and regulation; i. Strive to meet the development needs of the Board
2) Regular meetings of the Board of of Commissioners.
Commissioners with the Board of Directors at j. Conduct a final evaluation, taking into account
least once in 4 (four) months. the recommendations of the Remuneration and
i. Under certain conditions, holding the Annual Nomination Committee, on the results of the
GMS and other GMS in accordance with respective collective evaluation of the Board of Commissioners
powers as stipulated in the applicable laws and and Committees, as well as individual evaluation
regulations, and BCA’s Articles of Association. of members of the Board of Commissioners and
j. Submit reports on supervisory tasks that have committee members.
been carried out during the previous financial year
to the Annual GMS and set forth in the Annual In accordance with their duties and responsibilities,
Report. throughout 2020 the Board of Commissioners of
k. Approved the Sustainable Financial Action Plan BCA was not involved in making decisions about BCA
prepared by the Board of Directors. operational activities.
Duties and Responsibilities of President Commissioner 3. Authorities of the Board of Commissioners

The President Commissioner carries out the same duties In carrying out its duties and responsibilities, the BCA
and responsibilities as the Board of Commissioners Board of Commissioners has the authority to:
above, plus other duties and responsibilities: a. Have access to all buildings or other premises used
a. Lead the Board of Commissioners in carrying out or controlled by BCA.
supervisory and assurance duties. b. Check all bookeeping, letters and other evidence.
b. Coordinate the implementation of the duties and c. Request clarifications from the Board of Directors
responsibilities of the Board of Commissioners. regarding all matters concerning BCA
c. Propose to hold Board of Commissioners meetings, d. Temporarily terminate one or more members of
including meeting agendas the Board of Directors, should any of the member
d. Make call and lead the Board of Commissioners’ of the Board of Directors act contrary to the BCA’s
meeting Articles of Association, cause harm to the Bank,
e. Submit a supervisory report to obtain the approval neglect obligations, and/or violate the prevailing
of the Annual GMS for the implementation laws and regulations.
of the duties and supervision of the Board of e. Propose replacement and/or appointment of
Commissioners members of the Board of Directors to the GMS by
f. Ensure that the implementation of the taking into account the recommendations of the
responsibilities of the Board of Commissioners has Remuneration and Nomination Committee.
been carried out according to procedures. f. Evaluate and decide upon Directors’ requests
g. Ensure that meetings of the Board of Commissioners related to the transactions that require the
make decisions effectively based on true and approval of the Board of Commissioners in
complete information, including ensuring that: accordance with BCA’s Articles of Association:
- All strategic and important issues are 1) Lend money or providing credit facilities or
taken into consideration by the Board of other banking facilities that correspond or
Commissioners; result in money borrowing:
- Problems are discussed carefully and
thoroughly;

i. To related parties as stipulated in the from the public in the form of deposits such
provisions of Bank Indonesia or the OJK as current account, time deposits, certificates
or other authorized agencies concerning of deposit, savings, and/or other equivalent
the legal lending limit for commercial forms.
banks. 6) Transfer or relinquish BCA claim rights which
ii. Which exceeds a certain amount that have been written off, either in a part or
from time to time shall be determined in a whole, the amount of which will be
by the Board of Commissioners. determined from time to time by the Board
2) Provide a guarantee or debt security of Commissioners.
(borgtocht): 7) Sell or transfer or relinquish rights or pledge/
i. In order to guarantee payment guarantee BCA’s assets above a certain value
obligations of related parties to other that will be determined from time to time by
parties as stipulated in the provisions the Board of Commissioners but less than or
of Bank Indonesia or the OJK or other equal to ½ (one half) of the total net worth of
authorized agencies concerning the BCA recorded in the BCA balance sheet, either
legal lending limit for commercial banks. in one transaction or in several independent
ii. In order to guarantee the obligations transactions or related to each other in 1
of other parties for amounts exceeding (one) financial year.
a certain amount which from time to 8) Carry out legal actions or transactions that are
time will be determined by the Board of strategic in nature and may have a significant
Commissioners. impact to the continuity of BCA’s business,
3) Purchase or otherwise acquire immovable that the type of legal action or transaction
property, except for the purpose of from time to time will be determined by the
implementing what is stipulated in point q Board of Commissioners.
paragraph 2 Article 3 of the BCA Articles of
Association which exceeds a certain amount The Board of Commissioners shall be aware of the
from time to time will be determined by the provisions of the BCA’s Articles of Association, the
Board of Commissioners, that is to carry out Board of Commissioners Charter, as well as the
other activities that are commonly carried out prevailing laws and regulations in order to carry
by banks as long as they are not contrary to out its duties, responsibilities and authority.
prevailling laws and regulations, including
but not limited to actions in the context 4. Criteria for Members of the Board of
of restructuring or saving credit including Commissioners
buying collateral, either in whole or in part, Members of the Board of Commissioners of BCA are
through an auction or other means, in the individuals who meet the criteria and requirements in
event that the debtor does not fulfill his accordance with OJK RegulationNo. 33/POJK.04/2014
obligations to the bank provided that the concerning The Board of Directors and The Board
collateral purchased is mandatory disbursed of Commissioners of Issuers or Public Companies,
as soon as possible. OJK Regulation No. 55/POJK.03/2016 concerning
4) Establish a new company, undertake or Implementation of Good Corporate Governance
dispose or reduce capital participation or For Commercial Banks, and OJK Regulation No. 27/
increase capital participation, except: POJK.03/2016 concerning Fit and Proper Test for Primary
i. Additional capital participation from Parties of Financial Service Institutions.
BCA stock dividends, or;
ii. Equity participation in the context of The Criteria for the Board of Commissioner members
credit rescue, are as follows:
with regard to the prevailing laws and 1. Have good character, morals and integrity.
regulation. 2. Be competent in carrying out legal actions.
5) Borrow money that is not included in 3. Within 5 (five) years before appointment and
regulation that referred to the Articles of during their tenure:
Association of BCA, namely collecting funds

a. Have never been convicted of a criminal c. Financial reputation requirements, at least

offense that is detrimental to the state evidenced by:
finances and/or related to the financial sector; 1) not having bad credit and/or non
and performing loan; and
b. Have never been a member of the Board of 2) has never been declared bankrupt and/or
Directors and/or a member of the Board of has never been a shareholder, controller
Commissioners who during their tenure: of an insurance company who is not a
• not held an Annual GMS shareholder, a member of the Board of
• accountability as a member of the Directors, or a member of the Board of
Board of Directors and/or a member of Commissioners found guilty of causing
the Board of Commissioners has been a company to be declared bankrupt
rejected by the GMS or does not provide within the last 5 (five) years before being
accountability as a member of the Board nominated.
of Directors and/or a member of the
Board of Commissioners to the GMS; and 5. Nomination for Members of the Board of
• had caused a company obtaining Commissioners
permits, approvals, or registrations The holding of nominations for members of the Board
from OJK fail to comply its obligation to of Commissioners refer to Article 7 and Article 26 OJK
submit annual reports and/or financial Regulation No. 33/POJK.04/2014 concerning The Board
reports to OJK. of Directors and The Board of Commissioners of Issuers
4. Has a commitment to comply with laws and or Public Companies and Article 27 OJK Regulation No.
regulations. 55/POJK.03/2016 concerning Implementation of Good
5. Has knowledge and/or expertise in the fields Corporate Governance For Commercial Banks.
required by BCA.
6. Meet the following requirements for integrity, Nomination Mechanism
competence and financial reputation: BCA has arrangements related to the nomination
a. Integrity requirements, including: mechanism in the Mechanism for Nomination of
1) capable of carrying out legal actions; Members of Board of Commissioners and Board of
2) has good character and morals, at least Directors document which can be accessed by the public
shown by the attitude of complying with through the BCA website in Corporate Governance
applicable provisions, including have Section (https://www.bca.co.id/en/Tentang-BCA/Tata-
never been convicted of a crime in a Kelola-Perusahaan/Tata-kelola).
certain period before being nominated;
3) has a commitment to comply with laws The flow of the nomination mechanism for members of
and regulations and uphold OJK policies; the Board of Commissioners is as follows:
4) has a commitment towards the 1. Proposals from Shareholders/Board of
development of a healthy financial Commissioners/President Director related to the
services institution; nominations of the Board of Commissioners are
5) not included as a individual principal submitted to the Board of Commissioners.
prohibited from being a main party. 2. The Board of Commissioners requests the
b. Competency requirements, including: Remuneration and Nomination Committee to
1) knowledge in banking which is adequate discuss proposals related to the nomination of the
and relevant to the position; Board of Commissioners.
2) Knowledge of the duties and 3. The Remuneration and Nomination Committee
responsibilities of the Main Entity as well conducts discussions related to the proposal in
as the main business activities and main the Remuneration and Nomination Committee
risks of the Subsidiary; meeting. The discussion is outlined in the minutes
3) experience and expertise in banking of the RNC meeting. Matters to be considered in
and/or finance; the meeting include:
4) ability to carry out strategic management a. Reasons and/or considerations of proposals;
in developing a healthy bank b. Criteria and qualifications of candidate in
5) has at least 5 (five) years experience in accordance with the direction of the BCA
the operational field and at least as an strategy;
bank’s Executive Officer. c. The Remuneration and Nomination
Committee takes the following steps:

• Pay attention to external and internal conditions.

• Communicate with the Controlling Shareholder (if the proposal is not from the Controlling Shareholder).
4. After conducting the discussion, the Remuneration and Nomination Committee provides recommendations to the
Board of Commissioners as outlined in the Remuneration and Nomination Committee Decision Letter.
5. Based on the Remuneration and Nomination Committee recommendations, the Board of Commissioners submits
candidates for the Board of Commissioners to the chairman of the GMS through the Decision Letter of the Board of
Commissioners.
6. The GMS leader requests for Shareholders’ approval in the GMS agenda related to the nominations of the Board of
Commissioners.
7. After obtaining approval from the GMS, the approval shall be set forth in the minutes of the GMS which form the
basis of the Fit and Proper Test of the candidates for the Board of Commissioners.
8. BCA may use third parties services to search candidates for the Board of Commissioners.
Nomination Mechanism of BCA Board of Commissioners Members

Shareholders /
Board of Board of Remuneration and
GMS Fit and Proper Test
Commissioners Commissioners Nomination Committee
President Director
Nominated Proposal
Discussion in the Rejected
(Candidate for the Board Submit proposals
RNC meeting
of Commissioners to RNC
BCA
Accepted
Submission of
candidate proposals RNC decision
to the GMS leader letter
The leader of
the GMS asked
for shareholder
approval
Approval is set forth

Preparation and
in the minutes of
fulfillment of the
the GMS
fit and proper test
(basis of fit and
process
proper test)
PT Bank Central Asia Tbk.
Acceptance of fit
and proper test
results
Finish
6. Number and Composition of the Members of the Board of Commissioner

BCA has determined the number and composition of members of the Board of Commissioners in accordance with OJK
Regulation No. 55/POJK.03/2016 concerning Implementation of Good Corporate Governance For Commercial Banks.
OJK Regulation No. 55/POJK.03/2016 concerning Implementation

Implementation at BCA
of Good Corporate Governance For Commercial Banks
Have at least 3 (three) people and at most the same as the There are 5 (five) members of the Board of Commissioners
number of members of the Board of Directors.
Have at least 1 (one) member of the Board of Commissioners All members of the BCA’s Board of Commissioners are
domiciled in Indonesia. domiciled in Indonesia
Have Independent Commissioner at least 50% (fifty percent) The number of BCA Independent Commissioners is 3 (three)
of the total members of the Board of Commissioners. people or 60% (sixty percent) of the total members of the
Board of Commissioners of BCA.

As of December 31, 2020, BCA has 5 (five) members Throughout 2020 there was no change in the
of the Board of Commissioners, consisting of 1 (one) composition of the Board of Commissioners, so in
President Commissioner, 1 (one) Commissioner, and 3 this Annual Report, BCA does not present the reasons
(three) Independent Commissioners. The number of for the change in the composition of the Board of
members of the BCA Board of Commissioners does not Commissioners. The composition of the BCA Board of
exceed the number of members of the BCA Board of Commissioners’ membership in 2020 is contained in
Directors. The number of Independent Commissioners The Meeting Resolution Deed of PT Bank Central Asia
of BCA is 60% (sixty percent) of the total members of Tbk No. 162 dated May 28, 2020, made in the presence
the BCA Board of Commissioners. All members of the of Christina Dwi Utami, S.H. M.Hum., M.Kn., Notary in
BCA Board of Commissioners are domiciled in Indonesia. Jakarta.
The Composition of BCA Board of Commissioners as of December 31, 2020

Name Position No. Letter of Agreement Posisition Period
Djohan Emir Setijoso President Commissioner 13/99/GBI/DPIP/Rahasia dated 2016 – 2021
August 25, 2011
Tonny Kusnadi Commissioner 5/4/DpG/DPIP/Rahasia dated 2016 – 2021
September 4, 2003
Cyrillus Harinowo Independent Commissioner 5/4/DpG/DPIP/Rahasia dated 2016 – 2021
September 4, 2003
Raden Pardede Independent Commissioner 8/84/DPB3/TPB3-2 dated 2016 – 2021
August 16, 2006
Sumantri Slamet Independent Commissioner SR-117/D.03/2016 dated July 11, 2016 2016 – 2021

All members of the Board of Commissioners of BCA governance principles-chapter 2 on guidelines and
have obtained approval from Bank Indonesia or the code of conduct for the Board of Commissioners.
OJK and have passed the fit and proper test from • Board of Directors Decree No. 189/SK/DIR/2020
Bank Indonesia or the OJK before carrying out their dated December 4, 2020 concerning Orientation
duties and functions. This is in accordance with Bank Guidelines for New Members of the Board of
Indonesia Regulation No. 12/23/PBI/2010 concerning Fit Directors and Board of Commissioners of PT Bank
and Proper Test and Bank Indonesia Circular Letter No. Central Asia Tbk.
13/8/DPNP concerning Fit and Proper Test as amended
by Bank Indonesia Circular Letter No. 13/26/DPNP dated The orientation program includes, among others:
November 30, 2011. a. Knowledge about BCA’s Vision, Mission, Values,
Strategy;
7. Term of Office of the Board of Commissioners b. BCA’s mid term and long term plans (current year’s
In accordance with BCA’s Articles of Association, the term Bank Business Plan)
of office of members of the Board of Commissioners is 5 c. BCA’s performance and finances; and
(five) years from the date specified in the GMS. The term d. Matters relevant to banking world.
of office of the members of the Board of Commissioners
for this period will end when BCA Annual GMS is closed Orientation Procedures
in 2021. The GMS still has the authority to dismiss one The orientation procedures for the new members of the
or more members of the Board of Commissioners at any Board of Commissioners may be conducted by:
time before his term ends. • Explanation by work units of head office
• Visits to various BCA’s activity locations.
8. Orientation Program for New Board of • Meetings and discussions with other members
Commissioners Members of the Board of Directors and the Board of
New members of the Board of Commissioners participate Commissioners to discuss various BCA’s issues or
in the orientation program in order to carry out their other information needed.
duties and responsibilities as members of the Board of • Learn various BCA’s information that available
Commissioners properly. electronically (online base).
The Board of Commissioners orientation program are In 2020, there was no implementation of orientation
regulated in: program for members of the Board of Commissioners
• The BCA corporate governance guidelines in Part B because there was no appointment of new members of
concerning procedures for implementing corporate the Board of Commissioners.

9. Training Programs to Enhance the Board of Commissioners Competence

BCA has established the training program policy for the Board of Commissioners which stipulated in the Guidelines and
Code of Conduct for the Board of the Commissioners. BCA obliged the Board of Commissioners members to take a part in
the training program at least 1 (one) time in a year to support the implementation of the duties and responsibilities. The
list of training programs that participated by the Board of Commissioners in 2020 is shown below:
Training Programs that Participated by the Board of Commissioners Members in 2020

No Name Training Program Organizer Location Date
1. Djohan Emir Trading Trends 2020 BCA Jakarta, January 10, 2020
Setijoso Indonesia
Refreshment of Risk Management PwC Indonesia Jakarta, February 4, 2020
Certification : PSAK 71 Indonesia
Knowing Inheritance Law by K.U.H. BCA Jakarta, July 27, 2020
Perdata and Marriage Agreement Indonesia
Post Constitutional Court Ruling
BCA Digital Virtual Workshop McKinsey Jakarta, August 12, 2020
Indonesia
Obligations that must be fulfilled by FSA and IDX Jakarta, September 8, 2020
the Issuer, the role of members of Indonesia
the Board of Directors and members
of the Board of Commissioners
in running the company to meet
expectations and protect the
interests of shareholders
Indonesia Knowledge Forum BCA Jakarta, October 6, 2020
Indonesia
BCA Trade Webinar 2020: Indonesia BCA Jakarta, November 24,
Healthy. Indonesia Recovers. Indonesia 2020
Indonesia Rises
2. Tonny Kusnadi Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Risk Management Certification PwC Indonesia Jakarta, February 4, 2020
Refreshment: PSAK 71 Indonesia
Tax Stimulus related to the BCA Jakarta, July 13, 2020
COVID-19 Pandemic Indonesia
Indonesia
Indonesia
3. Cyrillus Harinowo Refreshment of Risk Management PwC Indonesia Jakarta, February 4, 2020
Indonesia
Economic Crisis in the Covid-19 Pusat Studi Jakarta, August 24, 2020
Pandemic Era BUMN Indonesia
Indonesia
Economic Outlook 2021: Remain BCA Jakarta, November 4, 2020
Optimistic during the Pandemic Indonesia
Indonesia Rises

No Name Training Program Organizer Location Date

Speed Meter of Economy Outlook BCA Jakarta, December 3, 2020
2021 Indonesia
Economy Outlook 2021: Winter or BCA Jakarta, December 11,
Spring? Indonesia 2020
4. Raden Pardede Trading Trends 2020 BCA Jakarta, Januari 10, 2020
Indonesia
Smart Outlook Economic: Business Persatuan Jakarta, January 31, 2020
and Investment In Getting Around Wartawan Indonesia
the Global Economic Recession Indonesia
CNBC Indonesia Economic Outlook CNBC Indonesia Jakarta, February 26, 2020
2020: Indonesia Responds to Global Indonesia
Economic Challenges
Global Economic and Geopolitical BNI Jakarta, March 13, 2020
Developments and Their Impact on Indonesia
the Indonesian Economy in 2020
Financing Industry in the midst of Indonesia Jakarta, May 28, 2020
the Covid-19 Pandemic Corporate Indonesia
Finance
Association
Indonesia
Indonesia
Maintaining Positive Expectations of BCA Jakarta, October 23, 2020
Indonesia’s Economic Prospects Indonesia
CEO Forum Bank: 2021 Banking Perbanas Jakarta, November 19,
Industry Outlook, What Next? Indonesia 2020
Indonesia Rises
5. Sumantri Slamet Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Tax Stimulus related to the BCA Jakarta, July 13, 2020

COVID-19 Pandemic Indonesia
Indonesia
Indonesia
Indonesia Rises

Pursuant to Bank Indonesia Regulation No. 11/19/ a. The Board of Commissioner obligation to disclose
PBI/2009 dated June 4, 2009 as amended by Bank the share ownership of 5% or more of the paid-
Indonesia Regulation No. 12/7/PBI/2010 dated April up capital, which includes the type and number
19, 2010 concerning Risk Management Certification of shares in BCA, other banks, non-bank financial
for Management and Official of Commercial Banks, all institutions and other companies, which are
of the Board of Commissioners members attained the domiciled in and outside the country. In addition
Risk Management Certification and/or Refreshment in to the above, BCA has also held and stored a
accordance with applicable regulations. Special List as regulated in Article 50 of the Limited
Liability Company Law.
10. The Board of Commissioners Share Ownership b. The Board of Commissioner obligation to submit
amounted 5% or more of the paid-up capital the information regarding to the ownership and
BCA policy that regulates the share ownership report any changes in ownership of the BCA’s shares no
for the the Board of Commissioners refers to the Article later than 3 (three) working days. This policy is in
39 of OJK Regulation No. 55/POJK.03/2016 concerning accordance to the Article 3 of OJK Regulation No.
Implementation of Good Corporate Governance For 11/POJK.04/2017 concerning Report of Ownership
Commercial Banks and Article 2 of OJK Regulation No. or Any Changes to Share Ownership in Public
11/POJK.04/2017 concerning Report of Ownership or Companies and has been socialized through the
Any Changes to Share Ownership in Public Companies. Memorandum No. 120/MO/DCS/2017 dated April
25, 2017 by the Corporate Secretary to the entire
The Policy of the Share Ownership or Any Changes of Board of Directors and Board of Commissioners.
Share Ownership Implementation
The Board of Commissioner guideline sets forth the BCA has also delivered a report on any changes in
following matters: share ownership of the Board of Commissioners in
2020 through the e-reporting system and hardcopy
document to the OJK and Indonesia Stock Exchange
(IDX) in compliance with internal and external policies
regarding share ownership reports.
Table of the Board of Commissioners Share Ownership Amounted 5% or more of Paid-up Capital as of December 31, 2020
The Board of Commissioners Share Ownership amounted 5% or more of paid-up capital on:
Name
Non-Bank Financial
BCA Other Banks Other Companies
Institution
Djohan Emir Setijoso - - - √
Tonny Kusnadi - - - √
Cyrillus Harinowo - - - √
Raden Pardede - - - √
Sumantri Slamet - - - -
Note:
√ Owns shares amounted 5% (five percent) or more.
Table of the BCA Shareholding for the Board of Commissioners in 2020

Total Ownership in the beginning of Total Ownership at the end of year
Name
the year (as of January 1, 2020) (as of December 31, 2020)
Djohan Emir Setijoso 22,147,163 21,200,121

Tonny Kusnadi 1,175,285 1,217,653
Cyrillus Harinowo - -
Raden Pardede - -
Sumantri Slamet - -

11. Dual Position for the Board of Commissioners a. The following conditions are not considered
Members concurrent positions, as referred to in the
Throughout 2020, BCA ensured that the Board of paragraph above (paragraph a.), if:
Commissioners complied with the regulations related to • Members of the Board of Commissioners
the Board of Commissioners dual position in accordance serve as members of the Board of Directors,
with OJK Regulation No. 33/POJK.04/2014 concerning members of the Board of Commissioners, or
The Board of Directors and The Board of Commissioners executive officers who perform supervisory
of Issuers or Public Companies and OJK Regulation No. functions in 1 (one) non-bank subsidiary
55/POJK.03/2016 concerning Implementation of Good company controlled by BCA;
Corporate Governance For Commercial Banks. • Non-Independent Commissioners perform
BCA’s Board of Commissioners Members do not hold functional tasks from bank shareholders in
concurrent positions as the members of the Board of the form of legal entities in the BCA’s business
Directors, the Board of Commissioners, or executive group; and/or
officers: • Members of the Board of Commissioners
• In financial institutions or financial company, both hold positions in non-profit organizations or
banks and non-banks; institutions.
• In more than one non-financial institution or non- b. BCA’s Board of Commissioners members do not
financial compny, both domestic and abroad. hold concurrent positions in more than 5 (five)
Committees within the institutions/companies
where they function as the member of the Board
of Director or Board of Commissioner.
Tabel of the Dual Position of the Board of Commissioners of BCA in 2020

Position at
Name Position at BCA Position at Other Institutions/Companies Industry
Other Banks
President
Djohan Emir Setijoso - - -
Commissioner
Tonny Kusnadi Commissioner - President Commissioner of PT Sarana Menara Operator Telkom Tower
Nusantara Tbk
Independent - -
Cyrillus Harinowo -
Commissioner
- Independent Commissioner of PT Adaro Coal mining
Energy Tbk
Independent
Raden Pardede - - Executive Secretary I of the Committee
Commissioner
for Handling COVID-19 and National
Economic Recovery
- Independent Commissioner of PT - Beverages Company
Independent Multibintang Indonesia Tbk (*)
Sumantri Slamet -
Commissioner - Member of Risk Committee of Universitas - Education
Indonesia
(*) Serve until September 1, 2020
Tabel of the Dual Position of the Board of Commissioners in the BCA’s Committee in 2020
Name Position at BCA Period Position in the Committee
Djohan Emir Setijoso President Commissioner 2016 – 2021 • Remuneration and Nomination Committee (RNC) member
Tonny Kusnadi Commissioner 2016 – 2021
Cyrillus Harinowo Independent Commissioner 2016 – 2021 • Chairman of Audit Committee (AC)
Raden Pardede Independent Commissioner 2016 – 2021 • Chairman of Remuneration and Nomination Committee (RNC)
Sumantri Slamet Independent Commissioner 2016 – 2021 • Chairman of Risk Oversight Committee (ROC)
• Chairman of Integrated Governance Committee (IGC)

12 The Report of the Board of Commissioner The Board of Commissioner conducts the assessment to
Committees Assessment and the Impementation those committees with the following conditions:
of their Duties 1. Criteria
The Committess under the Board of Commissioner that The assessment criteria for the committees under
have carried out in supporting the implementation of the Board of Commissioner are based on their
the Board of Commissioner duties include: compliance towards the guidelines and code
1. Audit Committee (AC) of conduct, as well as the realization of work/
2. Risk Oversight Committee (ROC) implementation of the duties of each committee.
3. Remuneration and Nomination Committee (RNC) 2. Process
4. Integrated Governance Committee (IGC) The assessment is performed by the Board of
Commissioners once in 1 (one) year.
3. Result
The Board of Committees consider that all of the
committees under the Board of Commissioners
have carried out their duties and responsibilities
effectively and have been worked accordingly by
upholding competency standards and with a good
quality of work in 2020.
The Assessment Result of the Committees under the Board of Commissioners

Committee Assessment
1. Audit Committee Audit Committee (AC) has ensured the implementation of internal control and assists the Board of
Commissioner effectively in supervising the implementation of internal audit function internally
and externally, corporate governance implementation and compliance with the prevailing rules and
regulations.
Throughout 2020, Audit Committee has carried out the duties effectively and held 23 (twenty
three) meetings. Aside from this, the Audit Committee has also implemented the work programs
as follows:
a. Convened meetings with KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of PwC
Global Network) to discuss the final results of the audit of the BCA’s financial statements for the
financial year 2020, along with the Management Letter.
b. Evaluate and Recommended to the Board of Commissioners on reusing KAP Tanudiredja,
Wibisana, Rintis & Rekan (a member firm of PwC Global Network) to conduct an audit of the
BCA’s financial statements for fiscal year 2020.
c. Convened meetings with KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of PwC
Global Network) to discuss the plan and scope of the audit of the BCA’s financial statements for
fiscal year 2020.
d. Convened meetings with the Finance and Planning Division to:
i. Review the BCA’s financial report, which will be published quarterly.
ii. Review the adjustments and additional notes on the Consolidated Financial Statement in
relation to the some of the new Financial Accounting Standards (PSAK) issuance.
e. Convened 6 (six) meetings with the Internal Audit Division to:
i. Evaluate annual planning;
ii. Evaluate the implementation of internal audits every semester; and
iii. Discuss the results of the audit that considered as significant.
f. Attended internal audit exit meeting at 1 (one) of the BCA’s subsidiary (BCA Multi Finance) as
part of the internal audit quality assessment process.
g. Reviewed internal audit reports and monitored their follow ups.
h. Reviewed the BCA’s compliance with provisions, regulations, and applicable laws in the banking
sector, through a review of reports on compliance with prudential provisions reported every
semester.
i. Reviewed credit portfolio reports issued every semester.
j. Monitored the implementation of risk management through quarterly report on the BCA’s risk
profile and monthly report on Operation Risk Management Information System (ORMIS).
k. Conducted studies on:
i. Audit results of the OJK and their follow ups, and
ii. Management letter from KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of PwC
Global Network) and its follow up.
l. Reported the results of routine studies and evaluations of governance aspects, risk management,
and compliance and control to the Board of Commissioners every quarter.
m. Attended Analyst Meeting and National Work Meeting BCA in 2021 through virtual meeting.
n. Assessed DAI and the results was reported to the Board of Commissioners, to be further
submitted to Nomination and Remuneration Committee (KRN) according to OJK Regulation No.
1/POJK.03/2019.

Committee Assessment
2. Risk Oversight Risk Oversight Committee (ROC) has ensured the risk management system for BCA that provides the
Committee protection against the risks faced by the BCA.
Throughout 2020, Risk Oversight Committee held 9 (nine) meetings. Aside from this, the Risk
Oversight Committee has also implemented the work programs as follows:
a. Monitored the implementation of the duties of the committee, and those of the Risk Management
Work Unit and ITSC (Information Technology Steering Committee).
b. Conducted the analysis on BCA’s risk profile and specifically explored credit risk, operational,
market, liquidity and reputation risk.
c. Conducted the analysis on the results of stress tests of credit, market and liquidity risk.
d. Ensured the implementation GCG was carried out well and in an appropriate manner. The
committee also attended Analyst Meeting and National Work Meeting BCA in 2021 through
virtual meeting.
e. Conducted a monitoring of the realized implementation of risk management, specifically on
credit risk, liquidity and market risk, and operational risk control and limit on monthly basis.
f. Conducted impact analysis and risk mitigation related to the COVID-19 pandemic.
3. Remuneration and Remuneration and Nomination Committee (RNC) has peformed the duties in providing
Nomination Comitte recommendation to the Board of Commissioner related to the BCA’s remuneration policy as a whole.
Throughout 2020, Remuneration and Nomination Committee held 5 (five) meetings. Aside from this,
Remuneration and Nomination Committee has also implemented the work programs as follows:
a. Formulated recommendation on the nomination of the new Directors for the year 2020-2021.
b. Formulated recommendation related to remuneration of the new Directors for the year 2020-
2021.
c. Formulated recommendation related to the proposed tantiem to the Board of Commissioners
and Board of Directors for 2019 performance.
d. Conducted the evaluation on the self assessment result of Board of Director and Board of
Commissioner.
4. Integrated Integrated Governance Committee (IGC) assist the Board of Commissioners of the main entity in
Governance supervising the implementation Integrated Governance in the BCA Financial Conglomerate.
Committee
Throughout 2020, Integrated Governance Committee held 5 (five) meetings. Aside from this,
Integrated Governance Committee has also implemented the work programs such as, evaluating
the implementation of integrated governance in the BCA financial conglomerate. The evaluations
were carried out, among others, through the presentation and discussion of the Integrated Internal
Audit Report and the Integrated Compliance Report.
Explanations regarding the Committees under the Board of Commissioner are detailed in the Chapter Board of
Commissioner Committees on page 391 - 412 of this 2020 BCA Annual Report.
13.
The Implementation of the Board of 14. Performance Assessment of the Board of
Commissioners’ Duties Report Commissioners Members
A full Report on the Implementation of the Duties of Performance assessment of the Board of Commissioners
the Board of Commissioners is presented on page 34 members, which related to the procedures in carrying
under the section of the Board of Commissioners’ report out performance appraisals, the criteria used, and
in this Annual Report. the parties who conduct the assessment can be seen
on page 383 - 384 under section of the Performance
The policies and implementation of the frequency Assessment of the Board of Commissioners and the
of the Board of Commissioners meetings, including Board of Directors in this Annual Report.
joint meetings of the Board of Directors, and the
attendance of the individual members of the Board of
Commissioners in the meeting are presented on page
370 under the section of the Board of Commissioners,
Directors, and Joint Meetings in this Annual Report.

INDEPENDENT COMMISSIONERS 6. Prospective Independent Commissioners who

are former members of the Board of Directors or
As of December 31, 2020, Independent Commissioners of BCA executive officers or other parties having a
BCA were 3 (three) out of 5 (five) members of the Board relationship with BCA must undergo a cooling off
Commissioners, or representing 60% (sixty percent) of the period of at least 1 (one) year before becoming an
total members of the Board. In this case, composition of Independent Commissioners;
the members of the Board Commissioners has complied 7. Non-Independent Commissioners who will shift
with OJK Regulation No. 55/POJK.03/2016 concerning The to Independent Commissioners must undergo a
Implementation of Corporate Governance for Commercial cooling off period of at least 6 (six) months;
Banks and OJK Circular Letter No. 13/SEOJK.03/2017
concerning The Implementation of Governance for In addition to the criteria already mentioned above,
Commercial Banks, which states that the number of Independent Commissioners also have to meet the
Independent Commissioners is at least 50% (fifty percent) of general requirements of candidates for the members of
the total members of the Board of Commissioners. Board of Commissioners.
1. Independent Commissioner Criteria 2. Terms of Duties of Independent Commissioners

The criteria that need to be met by all Independent Terms of duties of Independent Commissioners follow
Commissioners of BCA: the general terms of the Board of Commissioners.
1. Not a person who is employed or has the authority Independent Commissioners who have served for 2 (two)
and responsibility to plan, lead, control, or oversee consecutive terms may be reappointed as Independent
BCA activities within the last 6 (six months), Commissioners in the next period in the case of:
except for re-appointment as an Independent • The Board of Commissioners Meetings assess that
Commissioner of BCA in the following period; the Independent Commissioners remain able to act
2. Have no share in BCA, directly or indirectly; independently; and
3. Have no affiliation with BCA, other members • Independent Commissioners declare their
of the Board of Commissioners, members of the independence at the GMS.
Board of Directors, or the Majority Shareholders of
BCA; BCA has Independent Commissioners who have been
4. Have no direct or indirect business relationships appointed for more than 2 (two) periods, namely Cyrillus
related to BCA business activities; Harinowo and Raden Pardede. Based on the meeting of
5. Meet other requirements for Independent the members of the Board of Commissioners, the two of
Commissioners in accordance with prevailing them can still act independently and each has prepared
regulations; a Statement of Independence which was read at the
appointment of the Independent Commissioner at the
2016 BCA Annual GMS.
3. Independent Statement of Independent Commissioners

The current BCA Independent Commissioners were appointed in 2016 and this will remain effective until 2021. Each of
Independent Commissioner has prepared an independent statement and has submitted to OJK.
Independency Aspects Cyrillus Harinowo Raden Pardede Sumantri Slamet

Not a person who is employed or has √ √ √
the authority and responsibility to plan,
lead, control, or oversee BCA activities
within the last 6 (six months), except
for re-appointment as an Independent
Commissioner of BCA in the following
period.
Have no share in BCA, directly or indirectly. √ √ √
Have no affiliation with BCA, other √ √ √
members of the Board of Commissioners,
members of the Board of Directors, or the
Majority Shareholders of BCA.
Have no direct or indirect business √ √ √
relationships related to BCA business
activities.

BOARD OF DIRECTORS c. Create internal control structure, ensure the

implementation of internal audit function in every
Based on to Law No. 40 Year 2007 concerning Limited level of management, and follow up on internal
Liability Companies, the Board of Directors is the organ of audit findings in accordance with policies or
the company that has the authority and full responsibility directions given by the Board of Commissioners.
to manage the company for the interest of the company, in d. Review BCA’s Vision and Mission in the beginning
accordance with the purposes and objectives of the company of appointment of his positions.
as well as to represent the company, either in or out the e. Prepare and submit Work Plan and Annual Budget,
court in accordance with the provisions of the articles of including others plan related to implementation
association and the applicable laws and regulations. of BCA’s business, to the Board of Commissioners
for approval, prior to the commencement of the
1. Guideline and Code of Conduct of the Board of forthcoming financial year, taking into account
Directors (Board of Directors Charter) applicable regulations.
In performing its duties and responsibilities, the Board f. Implement the Good Corporate Governance
of Directors of BCA have been guided by the Board of principles in every BCA’s business activities at all
Directors Charter that is formulated based on to Article levels and stages of the organization, including
18 of OJK Regulation No. 55/POJK.03/2016 concerning implementation of Integrated Governance.
Implementation of Good Corporate Governance For g. Follow up on audit findings and recommendations
Commercial Banks and Article 35 of OJK Regulation from External Auditor, the results of supervision
No. 33/POJK.04/2014 concerning Board of Directors and of OJK, Bank Indonesia and/or the results of
Board of Commissioners of Issuers or Public Companies. supervision of other authorities including but not
The Board of Directors Charter has been evaluated and limited to the Indonesia Stock Exchange.
updated periodically with reference to prevailing laws h. Establish, at the very least, Internal Audit Division,
and regulations. Risk Management Work Unit, Risk Management
Committee, and Compliance Work Unit.
Guideline and Code of Conduct of the Board of Directors i. Appoint the member of Supporting Committees of
be included in Corporate Governance Guideline and the Board of Commissioners based on the Board of
can be viewed on BCA website (https://www.bca.co.id/ Commissioners Meeting Decision.
en/Tentang-BCA/Tata-Kelola-Perusahaan/Struktur- j. Establish Executive Committees of the Board of
Organisasi). In general, Guideline and Code of Conduct Directors to help the Board of Directors in carrying
of the Board of Directors regulates on: out their duties and responsibilities, if necessary,
a. Legal basis; and evaluate the committee’s performance at the
b. Values; end of each financial year.
c. Composition, Criteria, and Independence of the k. Conduct the meetings, including record minutes of
Board of Directors; meeting in terms implementation of:
d. Terms of duties of the Board of Directors; 1) The Board of Directors’ meetings regularly, at
e. Dual Positions of the Board of Directors; least once in a month;
f. Appointment of the Board of Directors; 2) The Board of Directors and the Board of
g. Obligation, Duties, Responsibilities and Authorities Commissioners’ meeting in accordance with
of the Board of Directors; applicable laws and regulations.
h. Transparency and Prohibitions for the Board of l. Conduct and keep List of Shareholders, Special
Directors; List, Minutes of Shareholders’ General Meetings,
i. Orientation and Training of the Board of Directors; Minutes of the Board of Directors’ Meetings,
j. Ethics and Working hours of the Board of Directors; Annual Report, BCA financial document, and other
k. Board of Directors Meetings; BCA document.
l. Reporting and Accountability; serta m. Provide accountability and whole information
m. Board of Directors self-assessment. regarding company’s situation and operation,
including BCA’s activity report, inclusive of financial
2. Duties and Responsibilities of the Board of report, either through Annual Report or another
Directors documents with consideration to BCA Articles of
The duties and responsibilities of the Board of Directors Association and in accordance with prevailing laws
include the following: and regulations.
a. Lead and manage BCA in accordance with the n. Provide accurate, relevant, and timely data and
purposes and objectives of the BCA Articles of information to the Board of Commissioners.
Association. o. Perform Annual GMS and/or Extraordinary GMS
b. Control, maintain, and manage BCA’s assets for its or others GMS according to BCA’s need and in
interest. accordance with applicable regulations.

p. Responsible for carrying out its duties and 4. Criteria for the Board of Directors
responsibilities to shareholders through GMS. Those who may be appointed as a member of the Board
q. Carry out others responsibilities with consideration of Directors are individuals who meet the criteria and
to BCA Articles of Association or based on the requirements in accordance with OJK Regulations No.
Board of Commissioners Meetings or GMS. 33/POJK.04/2014 concerning Board of Directors and
Board of Commissioners of Issuers or Public Companies,
Throughout 2020, the Board of Directors did not allow Article 6 of OJK Regulations No. 55/POJK.03/2016
general power of attorney to the employees or other concerning the Implementation of Governance for
parties related to their duties and functions, as regulated Commercial Banks, and OJK Regulations No. 27/
in OJK Regulations with regard to Governance. POJK.03/2016 concerning Fit and Proper Test for Main
Parties of Financial Services Institutions.
3. Authorities of the Board of Directors
Based on BCA’s Articles of Association and other relevant Criteria for the Board of Directors are as follows:
regulations, the Board of Directors’ authorities includes: 1. Have good ethics, morals, and integrity.
a. Represent BCA inside and outside the Court 2. Be proficient in performing legal actions.
concerning whole situations, binding BCA with 3. Within 5 (five) years before appointment and
other parties and vice versa, and perform many during the term of office:
actions regarding to management or ownership, a. Not have been punished for committing a
with consideration to restrictions in BCA Articles of crime detrimental to state finances or relating
Association. to the financial sector; and
b. Arrange the Board of Directors’ power handover a) Not have been a member of Board of
to represent BCA inside and outside the Court to Directors and/or Board of Commissioners in
one or several members of the Board of Directors which during his/her term of office:
who are specifically appointed for that purpose, • Did not organize an Annual GMS;
or to one or more BCA employees, either those • His/Her accountability as a member
employees itself or with other people or other of the Board of Directors or Board of
entities. Commissioners have been not accepted
c. The Board of Directors, with his authorities, shall by the GMS or have been not granted to
be entitled to appoint one or more persons to the GMS.
perform certain acts according to terms that have • Have caused the company that own their
been stipulated by the Board of Directors used license, approval or registration from
special power of attorney. OJK did not fulfil their duties to submit
d. Establish policies in leading and managing BCA. the annual report and/or financial report
e. Regulate provisions on employment, including to OJK.
determination of salary, pension, and old age 4. Have a commitment to comply with laws and
security, and other income for employees, based regulations.
on applicable laws and/or GMS resolutions. 5. Have knowledge and/or expertise in the fields
f. Hire and dismiss the employees based on required by the BCA.
personnel regulations. The Board of Directors also 6. Meet the requirements of integrity, competency,
disclose to employees regarding BCA’s personnel and financial reputation as follows:
policies, including the recruitment, promotion and a. Integrity requirements, including:
remuneration system, through communication 1) Be capable of carrying out legal actions;
facilities that can be accessed by employees. 2) Have good characters and morals, for at
g. Perform other actions, either on management or on least could be shown by the attitudes
ownership, in accordance with the provisions that that comply with prevailing provisions,
further regulated by the Board of Commissioners including have never been convicted to
with due regard to the provisions of the prevailing crimal offense in a certain period before
laws and regulations. being nominated;
3) Have a commitment to comply with
In performing its duties, responsibilities and authorities, laws and regulations and support OJK
the Board of Directors shall take actions in good faith, policies;
with full responsibility and prudence, with regard to 4) Be committed to the development of
BCA’s Articles of Association, the Board of Directors financial services institution; and
Code of Conduct and prevailing laws and regulations. 5) Not be included as a party who is
prohibited from being a Main Party.

b. Competency requirements, including: 2. The Board of Commissioners request to

1) Have adequate knowledge in banking Remuneration and Nomination Committee (RNC)
and relevant to his/her positions; to discuss the proposal related to nomination of
2) Have knowledge about duties and the Board of Directors.
responsibilities of Main Entity, and also 3. RNC conducts discussions related to the proposal
main business activities and main risks of in RNC meeting, in which the summary is stated in
Subsidiaries; minutes of RNC meeting. There are several things
3) Have experience and expertise in the to considered in the meeting, among others:
banking and/or financial field; a. Reasons and/or considerations of proposal;
4) Have ability to perform strategic b. Criteria and qualification of candidates
management in the framework of sound according to direction of BCA strategy;
business development; c. The steps taken by RNC include:
5) Have experience for at least 5 (five) years • Pay attention to external and internal
in the operational field and minimum conditions.
served as Executive Officers of banks. • Communicate with Controling
c. Financial reputation requirements, for at Shareholder (if the proposal is not from
least evidenced by: Controlling Shareholder).
1) Does not have bad credit and/or 4. After conducting the discussion, RNC provides
financing; and recommendations to the Board of Commissioners,
2) Have never been declared bankrupt stated in RNC Decision letter.
and/or have never been a shareholder, 5. Based on RNC recommendation, the Board of
Controlling Party of Insurance Company Commissioners decides to submit candidate(s)
who is not shareholder, member of of the Board of Commissioners and/or Board of
the Board of Directors or the Board of Directors to the chairman of the GMS through
Commissioners that found guilty of Board of Commissioners Decision Letter.
causing a company’s backruptcy in the 6. The Chairman of GMS requests shareholders’
last 5 (years) before being nominated. approval in the GMS agenda related to the
nominations of the Board of Directors.
5. Nomination for Members of the Board of Directors 7. After obtaining approval from the GMS, the
The holding of nominations for members of the Board approval is stated in minutes of GMS that becomes
of Directors refers to Article 7 of OJK Regulation No. the basis for Fit and Proper Test of candidates for
33/POJK.04/2014 concerning The Board of Directors the Board of Directors.
and The Board of Commissioners of Issuers or Public 8. BCA may use third-parties services in looking for
Companies and Article 6 of OJK Regulation No. 55/ candidates of the Board of Directors.
POJK.03/2016 concerning Implementation of Good
Corporate Governance For Commercial Banks.
Nomination Mechanism
BCA has regulations related to nomation mechanism
in document of Nomination Mechanism of the Board
of Commissioners and the Board of Directors which is
accessible to public through BCA website in Corporate
Governance Section (https://www.bca.co.id/en/Tentang-
BCA/Tata-Kelola-Perusahaan/Tata-kelola).
The flow of nomination mechanism for members of the

Board of Directors is as follows:
1. Proposal from shareholders/Board of
Commissioners/President Directors related to the
nomination of Directors is submitted to the Board
of Commissioners.

Nomination Mechanism of Members of the Board of Directors of BCA
Shareholders /
Board of Board of Remuneration and
GMS Fit and Proper Test
Commissioners Commissioners Nomination Committee
President Director
Nomination Proposal
Discussion in the Rejected
(Candidates of BCA Submit proposals
RNC meeting
Board of Directors) to RNC
Accepted
Submission of
candidate proposals RNC decision
to the GMS leader letter
The leader of
the GMS asked
for shareholder
approval
Approval is set forth

Preparation and
in the minutes of
fulfillment of the
the GMS
fit and proper test
(basis of fit and
process
proper test)
PT Bank Central Asia Tbk.
Acceptance of fit
and proper test
results
Finish
Succession policy of the Board of Directors is prepared • 1 (one) Compliance Director;

by RNC BCA. Implementation of succession policy of the • 1 (one) Independent Director; and
Board of Directors includes providing recommendations • 7 (seven) other Directors.
regarding to system, procedures, and selection
of candidates for the Board of Directors and/or From the composition above, BCA has a member of
replacement of members of the Board of Directors to the Board of Directors who is also serves as Compliance
become the Board of Commissioners for submission to Director. President Director is independent from
GMS. Succession policy of the Board of Directors can be Controlling Shareholders. BCA also has appointed
viewed in RNC section of this Annual Report. an Independent Director who has some duties and
responsibilities to supervise Regional and Branch
6. Number and Composition of the Members of the Management, Network and Regional Development,
Board of Directors and Procurement.
BCA has complied with the provisions of number and
composition of the members of the Board of Directors In 2020, BCA has had a change of the Board of Directors’
in accordance with Article 4 of OJK Regulation No. 55/ composition member based on Third Agenda’s decision
POJK.03/2016 concerning Implementation of Good of 2020 AGMS. The changes of the Board of Directors’
Corporate Governance For Commercial Banks, states composition member can be seen in General Meeting of
that banks are required to have at least 3 (three) Shareholder section of Annual Report. The composition
members of the Board of Directors. members of BCA Board of Directors in 2020 has been
written in Deed of Resolution of PT Bank Central Asia
As of December 31, 2020, number of members of the Tbk No. 162 dated 28 May 2020, of Notary Public
Board of Directors was 12 (twelve) people consist of: Christina Dwi Utami, S.H., M.Hum., M.Kn.., Notary in
• 1 (one) President Director; Jakarta.
• 2 (two) Deputy of President Directors;

Composition of BCA Board of Directors after AGMS 9 April 2020 (as of 31 December 2020)
Name Position No. Letter of Agreement BI/OJK Position Period
Jahja Setiaatmadja President Director 13/21/DPBB3/TPB3-7 2016-2021
dated June 17, 2011
Suwignyo Budiman Deputy President Director 38/KDK.03/2019 2019-2021
dated August 14, 2019
Armand Wahyudi Hartono Deputy President Director SR-106/D.03/2016 2016-2021
Dated June 21, 2016
Tan Ho Hien/Subur/Subur Director 4/69/DpG/DPIP/Rahasia 2016-2021
Tan dated August 13, 2002
Henry Koenaifi Director 10/32/DPB3/TPB3-2 2016-2021
dated February 13, 2008
Erwan Yuris Ang Independent Director 13/99/GBI/DPIP/Rahasia 2016-2021
Rudy Susanto Director SR-119/D.03/2014 2016-2021
dated July 21, 2014
Lianawaty Suwono Director SR-137/D.03/2016 2016-2021
dated July 27, 2016
Santoso Director SR-143/D.03/2016 2016-2021
Vera Eve Lim Director SR-79/PB.12/2018 2018-2021
dated April 23, 2018
Gregory Hendra Lembong Director No.13/KDK.03/2020 2020-2021
dated May 14, 2020
Haryanto Tiara Budiman Director (concurrently as No.14/KDK.03/2020 2020-2021
Compliance Director) dated May 14, 2020
Composition of BCA Board of Directors before AGMS 9 April 2020

Name Position No. Letter of Agreement BI/OJK Position Period
Jahja Setiaatmadja President Director 13/21/DPBB3/TPB3-7 2016-2021
dated June 17, 2011
Suwignyo Budiman Deputy President Director 38/KDK.03/2019 2019-2021
Armand Wahyudi Hartono Deputy President Director SR-106/D.03/2016 2016-2021
Dated June 21, 2016
Tan Ho Hien/Subur/Subur Director 4/69/DpG/DPIP/Rahasia 2016-2021
Tan dated August 13, 2002
Henry Koenaifi Director 10/32/DPB3/TPB3-2 2016-2021
dated February 13, 2008
Erwan Yuris Ang Independent Director 13/99/GBI/DPIP/Rahasia 2016-2021
Rudy Susanto Director SR-119/D.03/2014 2016-2021
dated July 21, 2014
Lianawaty Suwono Director SR-137/D.03/2016 2016-2021
dated July 27, 2016
Inawaty Handojo Director (concurrently as 39/KDK.03/2019 2019-2021
Compliance Director) dated August 14, 2019
Santoso Director SR-143/D.03/2016 2016-2021
Vera Eve Lim Director SR-79/PB.12/2018 2018-2021
dated April 23, 2018

All of members of the Board of Directors who have obtained approval from Bank Indonesia or OJK and have passed his
fit and proper test before performing their duties and functions in his positions. It is accordance with Bank Indonesia
Regulations No. 12/23/PBI/2010 concerning Fit and Proper Tests and Bank Indonesia Circular Letter No. 13/8/DPNP
concerning Fit and Proper Tests that has been amended to Bank Indonesia Circular Letter No. 13/26/DPNP dated November
30, 2011 or OJK Regulation No. 27/POJK.03/2016 concerning Fit and Proper Tests for Primary Parties of Financial Services
Insitutions.
At present, there is no BCA Board of Director who is a former of BCA President Director in the last 2 (two) years.
7. Terms of Office for Board of Directors

Terms of office for BCA Board of Directors will expire when the fifth of AGMS is closed since the enforcement of GMS
appointed relevant members of the Board of Directors, without reducing the authority of GMS to dismiss one or more
members of the Board of Directors any time before the position ends. BCA Article of Association state that members of
the Board of Directos whose terms of office has ended can be reappointed.
8. Division of Duties and Responsibilities of the Board of Directors

The division of tasks and authorities among members of the Board of Directors is determined based on the decision of
the Board of Directors with approbation by the Board of Commissioners Decree No. 067/SK/KOM/2020 dated June 2, 2020
concerning Division of the Duties and Responsibilities of the Board of Directors of PT Bank Central Asia Tbk, which is
explained in the table as follows:
Alternative Alternative Alternative

No. Name Position Duties and Responsibilities
Director I Director II Director III
1. Jahja Setiaatmadja President Director • Internal Audit*) DHC DCR DJW

(JS) (PD) • Anti-Fraud DCR DHC DJW
• Corporate Social Responsibility DTP DCR DJW
2. Suwignyo Budiman Deputy President • Consumer Business Credit DKS DBK DTP
(SB) Director • Individual Customer Business DKR DTP WP2
(WP1)**) Development
• Wealth Management DTP DKR WP2
• BCA Syariah DTP DJW WP2
• Asuransi Umum BCA DKR DKS DBK
(BCA Insurance)
• Asuransi Jiwa BCA (BCA Life) DHC DKS DBK
• Bank Digital BCA DKS DKR DFC
3. Armand W. Hartono Deputy President • Strategy and Operation DJW DHC DFC
(AH) Director Development Services
(WP2) **) • Domestic Payment Services DKR DJW DKS
• Electronic Banking Services DTP DJW DHC
• Trade and International DBK DTI DHC
Payment Services
• Digital Services DTP DJW DHC
• Central Capital Ventura WP1 DHC DTP
4. Subur Tan Director of Credit • Credit Risk Analysis DJW PD DHC
(ST) and Legal • Credit Recovery DJW PD DHC
• Legal DJW WP1 DCR
5. Henry Koenaifi Director of • Commercial and SME Business DBK WP1 DTP
(HK) Commercial Banking • Cash Management DBK DTP DTI
and SME • Credit Services DKR DJW DBK
(DKS)**) • BCA Multi Finance WP1 DKR DTP
• BCA Finance WP1 DKR DTP
6. Erwan Yuris Ang Director of Regional • Regional and Branch Banking WP2 DKS DFC
(EY) and Branch Network • Network and Regional DFC DKS WP2
(DJW) #) Development
• Logistic and Building DFC DHC WP1
7. Rudy Susanto Corporate Banking • Corporate Banking and DKS WP1 DTP
(RS) Director Transaction
(DBK)**) • Corporate Finance DKS WP1 DTP
• Corporate Branch DKS WP1 DJW
• Treasury PD DKS WP1
• International Banking WP1 PD DKS
• BCA Finance Ltd. (Hongkong) DTP DKR DFC
• BCA Sekuritas WP1 PD DFC

Alternative Alternative Alternative

No. Name Position Duties and Responsibilities
Director I Director II Director III
8. Lianawaty Suwono Director of • Human Capital Management DKR PD WP1

(LS) Human Capital • Learning and Development DCR WP2 WP1
Management/
(DHC)
9. Santoso (SL) Director of Banking • Banking Transactions of Business DHC DTI DKS
Transaction Development and Marketing
(DTP) • Banking Transactions DBK DTI DKS
of Partnership Solution
Development
• Banking Transaction of Product DBK DTI DKS
Development
• Banking Transaction of Business DKS DBK DTI
Support and Services
10. Vera Eve Lim (VL) Planning and • Corporate Strategy and WP1 DKR PD
Finance Director Planning
(DFC) ****) • Corporate Finance PD DKR WP1
• Corporate Secretary and DCR DBK PD
Communication
11. Haryanto T. Budiman Compliance and • Compliance*) DHC DKR DJW
(HB) Risk Management • Risk Management*) DJW DKR DHC
Director (DCR)***)
12. Gregory Hendra Director of • Strategic Technology WP2 DFC DTP
Lembong (HL) Information Information
Technology (DTI) • Enterprise Security DHC DKR DCR
Note :
1. - Subtitute Director reports to the Field Director regarding all of actions have been done/decisions have been made during replacing the Field Director.
- Subtitude Director for credit sector refers to Manual Credit Provisions.
2. The Management Functions of Subsidiaries are regulated as follows:
*)
Monitor the implementation of internal audit function/risk management/compliance with Subsidiaries in order to establishment of integrated corporate
governance and integrated risk management.
**)
Perform monitoring function on business development to Subsidiaries.
***)
Perform risk monitoring function to Subsidiaries in order to integrated risk management.
****)
Perform overall monitoring and alignment function to the management of Subsidiaries and monitoring of Subsidiaries’ financial performance.
The implementation of functions above takes to principle in Limited Liabiliy Companies, in which Subsidiary is an independent separate legal entity.
The Board of Directors and/or Board of Commissioners of Subsidiaries have responsibility to GMS of Subsidiaries.
Parent Company as a shareholder performs its authority and function through the GMS of Subsidiaries.
3. #) Director of Regional and Branch Network as daily executors, supervisors, and mentors of regional and branch management. Head of Regional Office has
responsibility to the Board of Directors.
9. Orientation Program for New Members of the Board of Directors

New members of the Board of Directors attend an orientation program in order to carry out their duties and responsibilities
as members of the Board of Directors properly.
Policy of orientation program of the Board of the Directors is regulated in:

• BCA Corporate Governance Guidelines in Part B concerning Procedures for Implementation of Corporate Governance
Principles – Chapter 4 on Guidelines and Code of Conduct of the Board of Directors ; and
• Directors Decree No. 189/SK/DIR/2020 dated December 4, 2020 concerning Orientation of New Members of the Board
of Directors and Board of Commissioners Guidelines of PT Bank Central Asia Tbk.
The orientation program includes:

a. Knowledge about Vision, Misson, Values, and Strategy of BCA;
b. Medium and long term plans of BCA (Bank Business Plan current years);
c. Performance and financial of BCA; and
d. Other cases relevant to banking.
Orientation Procedures
The orientation procedures for new members of the Board of Directors may be conducted by:
• Presentation by Work Units of Head Office.
• Visiting to various locations of BCA’s activities.
• Meetings and discussion with other members of the Board of Directors and Board of Commissioners to discuss various
issues in BCA and other information needed.
• Learning various information of BCA that available electronically (online base).

Orientation program for new members of the Board of Directors that appointed based on AGMS dated April 9, 2020 have
been implemented in 2020 as follow:
No. Tanggal Topic Participant
1. May 4 - November Overview, Duties and Responsibilities of Related Division/ Haryanto Tiara Budiman
6, 2020 Work Unit/Regional Offices and Subsidiaries.
2. April 17- September Overview, Duties and Responsibilities of Related Division/ Gregory Hendra Lembong
4, 2020 Work Unit and Related Subsidiaries.
10. Training Programs to Enhance Competency of Members of the Board of Directors

BCA has a Board of Directors training program policy in Guidelines and Code of Conduct of the Board of Directors.
BCA requires members of the Board of Directors to attend training programs at least once a year in order to improve
competency and support implementation of duties and obligations of the Board of Directors. The list of training programs
that attended by members of the Board of Directors throughout 2020 is as follows:
Training Programs that Attended by Members of the Board of Directors in 2020

No. Board of Directors Training Program Organizer Location Date
1 Jahja Setiaatmadja Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Economic Outlook 2020 - Examine CNBC Jakarta, February 26,
the Economic of Indonesia in Jokowi Indonesia 2020
Era
Strategy to improve quality of BI Jakarta, March 9, 2020
human resources on SPPUR sector in Indonesia
facing digitalization era and global
competition
Issuer greet New Normal, Challenges AEI Jakarta, June 11, 2020
and Opportunity Indonesia
Discussing PT Kalbe Farma Samuel Sekuritas Jakarta, August 11, 2020
Indonesia
Indonesia
How to Invest in Equity Market BCA Jakarta, August 18, 2020
Indonesia
Shipping Company Perspective: Asia BCA Jakarta, August 25, 2020
Pacific’s Trade Outlook 2020 Indonesia
Realizing MSMs as new force in ISEI Jakarta, August 26, 2020
national economy; synergy of the Indonesia
MSMEs transformation program
into digital ecosystem
Realizing MSMs as new force in Gubernur BI Jakarta, August 30, 2020
national economy; synergy of the Indonesia
MSMEs transformation program
into digital ecosystem
Economic Growth of Indonesia and BCA Jakarta, October 23, 2020
COVID-19 Indonesia
Urban Farming BCA Jakarta, November 17,
Indonesia 2020
Post COVID-19 Economies: The ISEI Jakarta, November 23,
Growing and The Sunset Sectors, Indonesia 2020
What and How to Adapt
BCA Trade : Government policy to BCA Jakarta, November 24,
improve the national economy in Indonesia 2020
2021


2 Suwignyo Budiman Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Indonesia Macroeconomic Update BCA Jakarta, May 4, 2020
: Drawing a Silver Lining on Post Indonesia
COVID-19 Era
Indonesia Macroeconomic Update : BCA Jakarta, May 15, 2020
Invest During Pandemic “Hiding or Indonesia
Add More”
BCA Young Community : How BCA Jakarta, May 29, 2020
Business Stand Still in Pandemic Era, Indonesia
What’s Strategy and For How Long
Indonesia Macroeconomic Update BCA Jakarta, June 3, 2020
: Against the COVID-19 Pandemic, Indonesia
The New Normal
Capital Market Community BCA Jakarta, July 7, 2020
Gathering : Banking and Capital Indonesia
Market in The New Normal
Tax Stimulus During Pandemic of BCA Jakarta, July 13, 2020
COVID-19 Indonesia
The Effectiveness of Crisis Response InfoBank Jakarta, July 23, 2020
and Digitalization Indonesia
(session 1)
Indonesia
Knowing Inheritance Law by K.U.H. BCA Jakarta, August 27, 2020
(session 2)
Knowing Inheritance Law by K.U.H. BCA Jakarta, September 17,
Perdata and Marriage Agreement Indonesia 2020
(session 3)
Indonesia
COVID-19 Indonesia
Indonesia 2020
2021
BCA Young Community : Ensuring BCA Jakarta, November 27,
Family Business Legacy Indonesia 2020
Banking and Financial Outlook 2021 INFOBANK Jakarta, December 1,
: How Banking Leaders Manage Indonesia 2020
Strategy to Reborn From Crisis
Investor Gathering DJPPR : KemenKeu RI Jakarta, December 17,
Synergy in Supporting State Indonesia 2020
Budget Financing for Handling the
COVID-19 Pandemic and Economic
Recovery


Sharia Business and Academic IAEI Jakarta, December 29,
Synergy (SBAS) : Grand Strategy Indonesia 2020
for Human Resources Development
of Islamic Economy Based on Link
and Match Superior HR Solutions,
Indonesia Advanced
3 Armand Wahyudi Trading Trends 2020 BCA Jakarta, January 10, 2020
Hartono Indonesia
IT Town Hall Prime BCA Jakarta, May 18, 2020
Indonesia
A Conversation with Geoffrey Salesforce Jakarta, May 20, 2020
Moore Virtual Executive Indonesia
Roundtable
The Future of 5G Goldman Sach Jakarta, May 20-21, 2020
Indonesia
Advertising During a Crisis CMO Club - Jakarta, June 9, 2020
Hermawan Indonesia
Kertajaya
In the People We Trust BCA Jakarta, June 10, 2020
Indonesia
The Impact of the COVID-19 BCA Jakarta, June 17, 2020
Pandemic on E-Commerce Indonesia
Businesses
New Normal is Here BCA Jakarta, June 17, 2020
Indonesia
Work From Home and Contact Bain Jakarta, June 17, 2020
Center Experience Indonesia
Building Digital Factory with Low- BCA Jakarta, June 19, 2020
Code Indonesia
Building Business Resilience: Vmware - A CIO Jakarta, July 15, 2020
Achieving operational excellence to Peer to Peer Indonesia
drive transformation Roundtable
Indonesia
COVID-19 Indonesia
APAC Gartner Symposium Gartner Jakarta, October 27-29,
Indonesia 2020
BCA Young Community : BCA Jakarta, November 13,
Challenging New Era in Banking Indonesia 2020
Industry
2021
Cyber Fraud and Handling BRI Jakarta, December 1,
Management Indonesia 2020
BCA Young Community : Accelerate BCA Jakarta, December 16,
Your Start Up Indonesia 2020
4 Tan Ho Hien/Subur/ Trading Trends 2020 BCA Jakarta, January 10, 2020
Subur Tan Indonesia


Indonesia
Indonesia
Indonesia
SME Banking and Council EFFMA Jakarta, October 20, 2020
Indonesia
Payment System Sharing in Bank Indonesia Jakarta, December 15,
Indonesia Indonesia 2020
Omnibus Law and Government Plan BCA Jakarta, December 16,
to Combat COVID-19 Pandemic Indonesia 2020
5 Henry Koenaifi Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Banking Challenges : The InfoBank Jakarta, July 23, 2020
Effectiveness of Crisis Response and Indonesia
Digitalization
The 6th Indonesian Finance BEI Jakarta, September 18,
Association International Indonesia 2020
Conference
Economic Situation and Policy ABDINEGARA Jakarta, September 19,
during Pandemic RCRS Indonesia 2020
Challenges and strategies during BCA Jakarta, October 23, 2020
the pandemic, omnibus law Indonesia
application, and support needed by
BCA debtor
Economic Outlook : Stay optimistic BCA Jakarta, November 4,
during the pandemic Indonesia 2020
Indonesia 2020
SME Banking eCouncil - Supporting EFMA Jakarta, November 24,
SMEs during and after the Crisis #3: Indonesia 2020
Spotlighting Asian Leaders ( Part 1)
Economy Outlook 2021 “Winter or BCA Jakarta, December 11,
Spring? Indonesia 2020
Effective Online Learning BCA Jakarta, December 15,
Indonesia 2020
6 Erwan Yuris Ang World Environment Day and World BCA Jakarta, June 21, 2020
Ocean Day 2020 Indonesia
Business Banking: New Challenges Koran Tempo Jakarta, June 25, 2020
and Strategies to Keep Growing Indonesia


COVID-19 Indonesia
Indonesia
COVID-19 Indonesia
7 Rudy Susanto Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Economic Outlook 2020 - Examine CNBC Jakarta, February 26,
the Economic of Indonesia in Jokowi Indonesia 2020
Era
Indonesia
Indonesia
Indonesia
Appreciation of Treasury Customers BCA Jakarta, November 20,
2020 Indonesia 2020
2021
Payment System Sharing in Bank Indonesia Jakarta, December 15,
Indonesia Indonesia 2020
Omnibus Law and Government Plan BCA Jakarta, December 16,
to Combat COVID-19 Pandemic Indonesia 2020
8 Lianawati Suwono Trading Trends 2020 BCA Jakarta, January 10,2020
Indonesia
Safe Tips for Using Video BCA Jakarta, May 8, 2020
Conference Application Indonesia
Post COVID-19 Business Recovery Firstclass Jakarta, May 11, 2020
2020 (Defining Your Target Markets) Indonesia
Women and Realizations in The Britcham Jakarta, May 12, 2020
“New Normal” Beyond COVID-19 Indonesia Indonesia
The Agility Mindset: Change is the BCA Jakarta, May 13, 2020
New Normal Indonesia
Building Strong Employee Future HR Jakarta, May 14, 2020
Motivation and Engagement During Indonesia
and Beyond COVID-19
The Next Journey of Human Future HR Jakarta, May 16, 2020
Working Experience Indonesia
Miracle of Coaching: A Real Story of Vanaya Jakarta, May 16, 2020
COVID-19 Survivor Indonesia
Maintaining The Human Touch in A IBM Jakarta, May 19, 2020
Virtual World oleh IBM Indonesia
Unboxing Your Talent (Recognize Future HR and Jakarta, May 21, 2020
Strength and Self Potential) GenMuda ID Indonesia
How to Get Out of Your Comfort TICMI Jakarta, May 22, 2020
Zone Indonesia
Supporting Managers in Times of LinkedIn and Jakarta, May 26, 2020
Distress Glint Indonesia


Accepting Uncertainties BCA Jakarta, June 3, 2020
Indonesia
New Normal and Mitigating Bisnis Indonesia Jakarta, June 10, 2020
Banking Business During COVID-19 Indonesia
Pandemic
Indonesia
Grow Beyond The Pandemic: OneHR Indonesia Jakarta, June 12, 2020
Develop Your Growth Mindset Indonesia
Indonesia
Model of Apprenticeship of GNIK Jakarta, June 27, 2020
Students and Lecturers in Industry Indonesia
for Indonesia Excels
Next Level of Bank Digitalization for Perbanas Jakarta, July 3, 2020
the New Era Indonesia
COVID-19 Indonesia
Facing the Era of Compulsory GNIK Jakarta, August 15, 2020
Certification for HR Practitioners Indonesia
Global Leadership E-Summit ITD World Jakarta, September 23-24,
Indonesia 2020
Indonesia
Omnibus law : Implications for BCA Jakarta, October 9, 2020
Workers and the Business Indonesia
Leadership Energy Summit Asia ICLIF Jakarta, November 16-19,
2020 Indonesia 2020
Service Leader Webinar Series : SQI Jakarta, November 19,
Humanity in Organization during Indonesia 2020
New Normal
Closing Ceremony Indonesia Fintech OJK Jakarta, November 25,
Summit 2020 : To Survive and To Indonesia 2020
Thrive
Inspigo 2021 Outlook : The Year of Yoris Sebastian Jakarta, December 2,
Possibilities (Session 1) Creative Circle Indonesia 2020
HR Director Breakfast Meeting PMSM Indonesia Jakarta, December 4,
: Organization and Employee Indonesia 2020
Resilience
Inspigo 2021 Outlook : The Year of Yoris Sebastian Jakarta, December 7,
How Can Digitalization Help The Finance Jakarta, Desember 10,
Financial Sector Coping with Crisis Indonesia 2020
and COVID-19 Impact
Inspigo 2021 Outlook : The Year of Yoris Sebastian Jakarta, Desember 12,
9 Santoso Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
Strategy to Improve the quality BI Jakarta, March 9, 2020
of human resources in the field Indonesia
of SPPUR in the face of the era
of digitalization and global
competition


Indonesia
Indonesia
2021
10 Inawaty Handojo* Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
11. Vera Eve Lim Trading Trends 2020 BCA Jakarta, January 10, 2020
Indonesia
The Impact of Coronavirus on Fitch Rating Jakarta, April 8, 2020
Indonesia Credit Indonesia
Global Banking Condition Update CitiBank Jakarta, April 16, 2020
during COVID-19 Indonesia
COVID-19: Key Accounting PwC Indonesia Jakarta, April 17, 2020
Implication of PSAK 71 Indonesia
Economic Impact and Indonesia KPMG Jakarta, April 22, 2020
Government Measures Indonesia
SEA Bank Capital Goldman Sachs Jakarta, May 8, 2020
Indonesia
Radically reimagining the McKinsey Jakarta, June 15, 2020
productivity for banks Indonesia
Perbanas CFO Forum Perbanas Jakarta, June 19, 2020
Indonesia
Digital Transformation in the age of Oliverwyman Jakarta, June 19, 2020
COVID-19 - Time to Change Indonesia
UMKM Guarantee Program Perbanas Jakarta, July 8, 2020
Socialization (PMK71) Indonesia
Robotic Process Automation for PwC Indonesia Jakarta, August 6, 2020
Finance Function in Indonesia Indonesia
The New Normal and Sustainable IBS Jakarta, August 7, 2020
Finance Indonesia
Indonesia
Business Hustle BCA Jakarta, August 28, 2020
Indonesia
Realizing MSMEs as a new force of Gubernur BI Jakarta, August 30, 2020
the national economy; synergy of Indonesia
MSME transformation program into
digital ecosystem
Draft Policy Direction of Short-Term OJK Jakarta, September 7,
SJK Indonesia 2020
Socialization and Dissemination OJK Jakarta, September 8,
of Regulations and Policies to Indonesia 2020
Indonesian Capital Market industry
Policy Maker Series - JKT City Verdhana Events Jakarta, September 12,
Government on Latest PSBB Policy Indonesia 2020


Traditional Banks vs Challenger InfoBank Jakarta, September 29,
Banks in The Era of Open Banking Indonesia 2020
Indonesia
Asia Banking roundtable – AI Bank Mc Kinsey Jakarta, October 21, 2020
of Future Indonesia
Perbanas CFO Forum Perbanas Jakarta, October 23, 2020
Indonesia
APAC Gartner Symposium Gartner Jakarta, October 27-29,
Indonesia 2020
Indonesia Fintech Summit 2020 Fintech Jakarta, November 11,
Indonesia 2020
BCA Young Community : BCA Jakarta, November 13,
Challenging New Era in Banking Indonesia 2020
Industry
Libor Transition Solution Intellect Design Jakarta, November 17,
Indonesia 2020
How Can Digitalization Help The Finance Jakarta, December 10,
Financial Sector Coping with Crisis Indonesia 2020
and COVID-19 Impact
12. Gregory Hendra Business Continuity (BCP), The New Aktiv Konsultan Jakarta, April 15, 2020
Lembong** Paradigm for Financial Institutions Indonesia Indonesia
(Batch #2) dan TrueVA
Consulting
BCA Ecosystem Enabler : AIT and Akar Inti Tech Jakarta, May 18, 2020
McPay dan CCV Indonesia
A Conversation with Geoffrey Salesforce Jakarta, May 20, 2020
Moore Virtual Executive Indonesia
Roundtable
Accepting Uncertainties BCA Jakarta, June 3, 2020
Indonesia
Make Better Decisions During Gartner - Virtual Jakarta, June 5, 2020
COVID-19 Executive Indonesia
Roundtable
Return To Office: Insights and Best Gartner - Virtual Jakarta, June 9, 2020
Practices Executive Indonesia
Roundtable
Indonesia
Building Digital Factory with Low- BCA Jakarta, June 19, 2020
Code Indonesia
Branch banking post COVID-19 – Infosys Finacle Jakarta, July 14, 2020
what banks need to do Indonesia
Building Business Resilience: Vmware - A CIO Jakarta, July 15, 2020
Achieving operational excellence to Peer to Peer Indonesia
drive transformation Roundtable
Banking Challenges : The InfoBank Jakarta, July 23, 2020
Effectiveness of Crisis Response and Indonesia
Digitalization
Research and Innovation in the Indonesia Jakarta, September 4,
future New Normal Banking School Indonesia 2020
Women In Tech MIMPI Jakarta, September 12,
Movement Indonesia 2020


Maintaining Financial System LPS Jakarta, September 17,
Resilience to the COVID-19 Black Indonesia 2020
Swan: Deposit Insurance Strategic
Responses and Policy Options
Indonesia
COVID-19 Indonesia
National IT Zoominar and Indonesia IITA Jakarta, November 6,
IT Award - III - 2020 Indonesia 2020
Gartner Virtual Symposium/Xpo Gartner Jakarta, November 9-12,
2020 EMEA Indonesia 2020
Impact of 2020 US Election on BTPN Jakarta, November 19,
Financial Markets Indonesia 2020
2021
Fintech, the 2020 industry shift and MC. Kinsey Jakarta, November 26,
the way forward Indonesia 2020
3rd DataGovAi 2020 (day 3) ABDI Jakarta, December 1,
Indonesia 2020
13. Haryanto T. Accepting Uncertainties BCA Jakarta, June 3, 2020
Budiman*** Indonesia
McKinsey Webinar BCA Jakarta, June 12, 2020
Indonesia
Indonesia
Banking Business - New Challenges Group Tempo Jakarta, June 25, 2020
and Strategies to Keep Growing Indonesia
Sharing Session with unions BCA Jakarta, June 30, 2020
Indonesia
Policy Synergy for National BI Jakarta, July 24, 2020
Economic Recovery Indonesia
Indonesia
Capital Market Socialization OJK Jakarta, September 8,
Indonesia 2020
Indonesia
Cyber Security Perbanas Jakarta, October 7, 2020
Indonesia
Google for Indonesia Google Jakarta, November 18,
Indonesia 2020
CEO Networking 2020 : Building Pasar Modal Jakarta, November 24,
Resilience to Economic Recovery Indonesia 2020
Note:
*
Mrs Inawaty Handojo ended her term in the AGMS on April 9, 2020.
**
Mr Gregory Hendra Lembong served as the Board of Director based on OJK Circular Letter No.13/KDK.03/2020 dated May 14, 2020.
***
Mr Haryanto T. Budiman served as Compliance Director based on OJK Letter No.14/KDK.03/2020 dated May 14, 2020.
In accordance with Bank Indonesia Regulation No. 11/19/PBI/2009 dated June 4, 2009 and amendments to Bank Indonesia
Regulation No. 12/7/PBI/2010 dated April 19, 2010 concerning Risk Management Certification for Management and Officers
of Commercial Banks, all members of the Board of Directors have a Risk Management Certification and/or Refreshment in
accordance with applicable regulations.

11. Share Ownership for the Board of Directors that which are domiciled in and outside the country. In
Amounts to 5% or More of Paid-Up Capital addition, BCA has also held and stored a Special List
BCA policy in terms of reporting share ownership as regulated in Article 50 of the Limited Liability
of members of the board of Directors refers to the Company Law.
Article 21 of OJK Regulation No. 55/ POJK.03/2016 b. Members of the Board of Directors’ obligation to
concerning Implementation of Corporate Governance disclose information of ownership and changes of
for Commercial Banks and Article 2 of OJK Regulation BCA’s shares within 3 (three) working days at the
No. 11/ POJK.04/2017 concerning Report of Ownership latest. This policy is in accordance with Article 3 of
or Any Changes in the Share Ownership of a Public OJK Regulation No. 11/POJK.04/2017 concerning
Company. Report of Ownership or Any Changes in the Share
Ownership of a Public Company. BCA has been
Implementation for Reporting Policy of socialized through Corporate Secretary Memo
Ownership or Any Change of Share Ownership No. 120/MO/DCS/2017 dated 25 April 2017 to all
Guidelines and Code of Conduct of the Board of members of the Board of Directors and Board of
Directors have regulate among others: Commissioners.
a. Members of the Board of Directors’ obligation to
disclose share ownership of 5% (five percents) or BCA has submitted reports on any changes on share
more of paid-up capital, which includes the type ownership of the Board of Directors in 2020 through
and number of shares in BCA, other banks, non- e-reporting system and hardcopy document to OJK and
bank financial institutions and other companies, Indonesia Stock Exchange to comply with internal and
external policies regarding share ownership reports.
Table of Share Ownership of the Board of Directors amounting 5% or more as of December 31, 2020
Share Ownership of members of the Board of Directors amounting 5%
or more of paid-up capital to:
Name
Non Bank Financial
BCA Other Bank Other Companies
Institution
Jahja Setiaatmadja - - - √
Suwignyo Budiman - - - -
Armand Wahyudi Hartono - - - √
Tan Ho Hien/Subur/Subur - - - -
Tan
Henry Koenaifi - - - -
Erwan Yuris Ang - - - -
Rudy Susanto - - - -
Lianawaty Suwono - - - -
Santoso - - - -
Vera Eve Lim - - - -
Gregory Hendra Lembong - - - -
Haryanto T. Budiman - - - -
Remarks:
√ Have share ownership with amount up to 5% (five percents) or more.

Table of Total BCA Share Ownership by the Board of Directors in 2020
Total Ownership at the Beginning Total Ownership at the End of the

Directors
of the Year (as of January 1, 2020) Year (as of December 31, 2020)
Jahja Setiaatmadja 8,007,628 7,905,463

Suwignyo Budiman 7,475,051 7,556,800
Armand Wahyudi Hartono 851,213 851,213
Tan Ho Hien/Subur/Subur Tan 2,773,326 2,849,792
Henry Koenaifi 1,041,883 908,098
Erwan Yuris Ang 1,251,720 1,269,131
Rudy Susanto 480,926 360,411
Lianawaty Suwono 183,694 174,186
Inawaty Handojo *)
163,374 N/A
Santoso 237,324 264,593
Vera Eve Lim 57,348 115,201
Gregory Hendra Lembong**) N/A 1,800
Haryanto T. Budiman **)
N/A -
Information:
* Mrs. Inawaty Handojo ended her term in the AGMS on April 9, 2020.
** Mr. Gregory Hendra Lembong assumes the position of Director based on OJK Letter No.13/KDK.03/2020 dated May 14, 2020.
*** Mr. Haryanto T. Budiman assumes the position of Compliance Director based on OJK Letter No.14/KDK.03/2020 dated May 14, 2020.
12. Dual Positions for Members of the Board of Directors

Throughout 2020, BCA has ensured members of the Board of Directors comply with the relevant provisions regarding dual
position for the Board of Directors in accordance with Article 6 of OJK Regulation No. 33/POJK.04/2014 concening the
Board of Directors and Board of Commissioners of Issuers or Public Companies and Article 7 of OJK Regulation No. 55/
POJK.03/2016 concerning the Implementation of Corporate Governance for Commercial Banks.
a. All members of the Board of Directors are prohibited to serving concurrently as members of the Board of Directors,
members of the Board of Commissioners or Executive Officers in banks, other companies and/or institutions (exclude
dual positions if the of Board of Directors are responsible to supervise participation in subsidiaries, perform functional
duties as a member of the Board of Commissioners of a non-bank subsidiary company controlled by BCA).
b. Members of the Board of Directors of BCA did not served dual position as a committee member on more than 5 (five)
committees in institution/company where he is also served as members of the Board of Directors or the Board of
Commissioners.
Table of Dual Positions of BCA Board of Directors in 2020

Position in
Name Position in BCA Position in Other Company/Institution Business Line
Other Bank
Jahja Setiaatmadja President Director - - -
Suwignyo Budiman Deputy President - - -
Director
Director
Armand Wahyudi Deputy President - - -
Hartono Director
Tan Ho Hien/Subur/ Director - - -

Subur Tan
Henry Koenaifi Director - - -
Erwan Yuris Ang Independent Director - - -
Rudy Susanto Director - - -
Lianawaty Suwono Director - - -
Santoso Director - - -
Vera Eve Lim Director - - -
Gregory Hendra Director - - -
Lembong
Haryanto T. Budiman Director (concurrently - - -
as the Director of
Compliance)

Table of Dual Position of BCA Board of Directors in Committee in 2020

Name Position Period Position in Committee
Jahja Setiaatmadja President Director 2016-2021 • Chairman of ALCO
• Chairman of Credit Policy Committee
• Permanent Members of CC Corporate
• Permanent Members of Risk
Management Committee
• Permanent Members of Integrated
Risk Management Committee
Suwignyo Budiman Deputy President Director 2019-2021 • Members of ALCO
• Members of Credit Policy Committee
• Permanent Members of CC Corporate
Armand Wahyudi Hartono Deputy President Director 2016-2021 • Members of ALCO
• Members of Information Technology
Steering Committee
Tan Ho Hien/Subur/Subur Director 2016-2021 • Chairman of CC Corporation
Tan • Members of ALCO
• Permanent Members of CC Comercial
Henry Koenaifi Director 2016-2021 • Members of ALCO
• Non - Permanent Members of CC
Comercial
Erwan Yuris Ang Independent Director 2016-2021 • Members of ALCO
Steering Committee
• Non - Permanent Members of CC
Corporated
Rudy Susanto Director 2016-2021 • Members of ALCO
Risk
Lianawaty Suwono Director 2016-2021 • Permanent Members of Risk
Risk
Santoso Director 2016-2021 • Members of ALCO
Risk

Name Position Period Position in Committee

Vera Eve Lim Director 2018-2021 • Members of ALCO
Risk
Gregory Hendra Lembong Director 2020-2021 • Chairman of Information Technology
Steering Committee
Risk
Haryanto Tiara Budiman Director (concurrently 2020-2021 • Chairman of Risk Management
as the Director of Committee
Compliance) • Chairman of Integrated Risk
• Members of ALCO
Steering Committee
• Non-Permanent Members of CC
Corporated
• Non-Permanent Members of CC
Comercial
13. Performance Assessment of Executive Committee 3. Result:

of the Board of Directors Throughout 2020, the Board of Directors asses all
The executive committees of the Board of Directors of Executive Committees who have contribute in
was established by the Board of Directors to contribute accordance with their duties and responsibilities
to the fulfilment of BCA’s business requirements in and provide useful opinions, so that it could support
accordance with the Board of Directors’ duties and the implementation of the Board of Directors’
responsibilities. duties. The Committees actively and periodically
Currently there are 7 (seven) Executive Committees discuss regarding work programs in accordance
under the Board of Directors, namely: with BCA development, economy, and regulations.
1) Asset and Liability Committee (ALCO) The Board of Directors convey appreciation for the
2) Risk Management Committee (RMC) support and commitment of the committees.
3) Integrated Risk Management Committee (IRMC)
4) Credit Policy Committee (CPC) Assessment Result of Committees under the
5) Credit Committee (CC) Board of Directors
6) Information Technology Steering Committee (ITSC) 1) Asset and Liability Committee (ALCO)
7) Personnel Case Advisory Committee (PCAC) Asset and Liability Committee (ALCO) is a
permanent committee under the Board of
The Board of Directors conducted assessment to Directors who has mission to achieve optimal level
Executive Committees of the Board of Directors above of BCA profitability and liquidity risk, interest rate
with the following conditions: risk, and controlled foreign exchange risk through
1. Criteria: the establishment of policies and strategies for
Criteria evalutation to Executive Committees of the BCA assets and liabilities (assests and liabilities
Board of Directors are based on guidelines, code of management).
conducts, and work realization/implementation of
duties from each committee. Realization of ALCO Work Program During 2020
2. Process: Throughout 2020, ALCO has realized the following
Assessment is conducted collegially by the Board of work programs:
Directors and performed once in a year. a. Evaluating the strategy and the position of
BCA assets and liabilities in accordance with
the objective of liquidity risk management,
interest rate and exchange rate.

b. Evaluating and establish the changes in • Informing stress test results of integrated
interest rates funds and loans, the interest Financial Conglomerate BCA 2020.
rate on a credit basis, and the limit related to • Informing integrated limit results.
Asset Liability Management (ALM). • Informing the Integrated Risk Profile Report
c. Reviewing of the results of the simulation of BCA Financial Conglomerate on second
of the profit/loss in accordance with ALM Semester of 2019.
strategy of BCA. • Informing the Integrated Risk Profile Report
d. Establishing policy and strategy in the of BCA Financial Conglomerate on first
arrangement of balance sheet structure and Semester of 2020.
investment portfolio. • Informing IRMIS development updates.
• Informing as for OJK New Regulation 28/
2) Risk Management Committee (RMC) POJK.05/2020 concerning on the Assessment
The Risk Management Committee (RMC) was of Soundness Level for Non-Bank Financial
established to ensure that the risk management Services Institutions.
framework has provided adequate protection
against all BCA risks. 4) Credit Policy Committee (CPC)
The Credit Policy Committee (CPC) was established
Realization of Risk Management Committee Work to direct the lending through the formulation of
Program 2020 credit policies in order to achieve prudent lending
In carrying out its duties during 2020, RMC targets.
accomplished the following work programs:
a. Informing BCA’s funding capacity for stressful Realization of Credit Committee 2020
conditions in the market. Throughout the implementation in 2020, the
b. Informing simulation results regarding impact CPC has implemented the work program, which
of the implementation of OJK Regulation No. provides recommendations on the “Credit
11/POJK.03/2020 related to national economic Restructuring Policy”.
stimulus.
c. Informing condition of BCA portfolio as of 5) Credit Committee (CC)
June 2020. The Credit Committee was established to assist the
d. Informing development of BCA liquidity up Board of Directors in evaluating and/or providing
to July 2020 and BCA’s funding capacity for credit decisions within the authority limits
stress condition in the market according to established by the Board of Directors as stipulated
the stress test assumpstions. in the BCA articles of association with due regard
e. Informing the new OJK Circular Letter to business development without abandoning
regarding the calculation of RWA for prudent principles. The committee consists of the
Operational Risk. Corporate Credit Committee and the Commercial
f. Informing the Cyber Risk and its mitigation. Credit Committee.
g. Informing the OJK Regulation No. 45/
POJK.03/2020 concerning Financial Realization of CC Corporate and CC Commercial
Conglomerates, which includes the criteria Work Program 2020
and coverage of the financial conglomerate In performing its duties throughout 2020, CC
and the Company Charter. Corporate held meetings for 29 times, and CC
Commercial held meetings for 4 (four) times.
3) Integrated Risk Management Committee (IRMC)
The Integrated Risk Management Committee was 6) Information Technology Steering Committee
established to ensure that the risk management (ITSC)
framework provided adequate protection against The Information Technology Steering Committee
all risks of BCA and its subsidiaries in an integrated was established to ensure the implementation
manner. of information technology (IT) systems in line
with BCA’s strategic plan. The committee has the
Realization of Integrated Risk Management mission to enhance BCA’s competitive advantage
Committee Work Program 2020 through the utilization of appropriate information
Throughout 2020, IRMC has realized the following technology (IT).
work programs:

Realization of Information Technology Steering d) Development Work From Home (WFH)

Committee (ITSC) Work Program 2020 infrastructure to support government
Throughout the year 2020, RITSC has been the programs in anticipate the spread
realization of the program of work, among others: of COVID-19 without neglecting the
• Evaluate and oversee implementation of support for customers’ transactions.
IT strategic projects that are aligned with e) Application of work concept “Work
strategic corporate objective of BCA as well From Anywhere” as a culture in the work
as business direction of BCA. process of BCA to be more flexible while
• Evaluate the implementation process and still upholding the principles of security,
technology used in IT development’s projects. both in terms of network and data and
• Review and oversee strategic plan to minimize experience to works are designed as
risk of IT investment, lower operating costs, Work from the Office.
and improve IT service level. f) Development of data architecture to
• Monitor IT 2020 budget utilization. be more efficient and effective and
• Review and evaluate these following new infrastructure automation to support
strategic IT projects: customer data integration and analytics
a) New Acquisition through Digital by initiatives.
utilizing channel digital BCA to reduce • Review and evaluate development of IT HR
the cost of acquisition of the customer. capabilities and Management Office to be
b) Customer Retaining With the build Super able to adapt through technology changes.
Apps to keep customer satisfaction using • Review and evaluate IT Risk Management
channel digital BCA. process, IT Governance, and IT Compliance to
c) Proses Efficiency and Automation achieve Good IT Governance.
through the utilization of RPA (Robotic
Process Automation) to process efficiency 7) Personnel Case Advisory Committee (PCAC)
and reduce manual processes. The Personnel Case Advisory Committee was
d) Customer Data Integration and Analytics established to provide recommendations to the
through process data integration, Board of Directors on the settlement of cases that
include internal, external, alliance meet the principles of justice and equity through
and subsidiary in order to do deeper reviewing cases of violations and/or crimes
analyzed by using media storage of Data committed by employees.
Warehouse and Big Data.
• Evaluate and supervise IT initiatives that Realization of PCAC Work Program 2020
implemented to support the execution of IT In performing its duties throughout 2020, the
strategic projects. These initiatives are: PCAC held 11 (eleven) meetings. PCAC has realized
a) Development of Open Banking which the work program which includes the input in
part of a digital ecosystem to support terms of information, analysis and consideration
the development of the process of to provide recommendations to the Board of
development and delivery of a product Directors in response to several cases of violations
that is more agile. committed by employees that require decision
b) Applying partial release to production from the Board of Directors to settle them, such
to support product delivery faster and as imposition of sanctions and/or improvement of
minimize the potential implementation systems and operational procedures and/or legal
failure. case processing.
c) Development of microservices based on
architectural technology through many Explanations related to the Executive Committee of the
transactions features of banking that Board of Directors can be seen on page 413 Chapter
commonly used by focusing on efficiency of the Directors’ Executive Committees in this Annual
of development and delivery changes. Report.

14. Report of the Board of Directors’ Duties BOARD OF COMMISSIONERS’ MEETINGS,

Implementation BOARD OF DIRECTORS’ MEETINGS, AND
Report of the Board of Directors’ Duties Implementation JOINT MEETINGS
is presented completely on page 24-33 section of the
Board of Directors’ Report in this Annual Report. 1. Board of Commissioners’ Meeting

The Policy and implementation of board of Directors’ Legal Basis
meetings, including the meeting with the Board of BCA refers to the following rules for holding a Board of
Commissioners, and attendance level of meeting for Commissioners’ meeting:
each member of the Board of Directors are completely a. Article 37 paragraph 1 OJK Regulation No. 55/
presented on page 373-379 section the Board of POJK.03/2016 concerning Implementation of Good
Commissioners and the Board of Directors Meetings and Corporate Governance For Commercial Banks,
Joint Meetings in this Annual Report. states that the Board of Commissioners meetings
must be held periodically at least 4 (four) times in
15. Performance Evaluation of Members of the Board 1 (one) year.
of Directors b. Article 31 paragraph 1 OJK Regulation No. 33/
Performance evaluation of Members of the Board POJK.04/2014 concerning The Board of Directors
of Directors is related to procedure of performance and The Board of Commissioners of Issuers or Public
evaluation, criteria used, and the parties who are Companies, states that the Board of Commissioners
conduct the evaluation that can be seen on page must conduct a meeting at least once in 2 (two)
383 - 384 section Performance Evaluation of the Board months.
of Commissioners and Board of Directors in this Annual c. Article 31 paragraph 3 OJK Regulation No. 33/
Report. POJK.04/2014 concerning The Board of Directors
and The Board of Commissioners of Issuers or
Public Companies, states that The Board of
Commissioners should conduct a meeting with the
Board of Directors at least once in 4 (four) months.
d. Article 16 of the BCA’s Articles of Association
e. Board of Commissioners Charter
Meeting Policy
The Board of Commissioners Meeting Policy has been
regulated in the Corporate Governance Guidelines Part
B Chapter 2 concerning Guidelines and Code of Conduct
of the Board of Commissioner, which among others
regulates:
1) Meeting Frequency
Meetings of the Board of Commissioners must be
held periodically, at least 1 (one) time in 2 (two)
months.
2) Scheduling and Meeting Materials
• The Board of Commissioners schedules
meetings for the following year before the
end of the financial year.
• Material for scheduled meetings must be
submitted to meeting participants, no later
than 5 (five) working days before the meeting
is held.
3) Minutes of Board of Commissioners’ Meeting
• The results of the meeting of the Board of
Commissioners must be stated in the Minutes
of Meeting which are signed by all members
of the Board of Commissioners who are
present in the meeting.

• Meetings held through teleconferencing Decisions are made by consensus agreement. If the
technology should be recorded and the deliberation does not reach consensus, then the
Minutes of Meeting should be signed by all decision is made based on agreed votes of more than
members of the Board of Commissioners who ½ (one half) of the total number of valid votes cast
are present in teleconferencing. at the meeting. All decisions taken at the Board of
• Minutes of Board of Commissioners’ meetings Commissioners’ meetings are binding. Dissenting
that have been signed by all members of the opinions that occur in the Board of Commissioners’
Board of Commissioners who attended the meeting and the reasons thereof must be clearly stated
meeting must be distributed to all members in the minutes of meeting.
of the Board of Commissioners.
Implementation
Quorum and Decision Making Throughout 2020, BCA held 30 (thirty) Board of
Decision making at Board of Commissioners’ meeting Commissioners’ meetings. BCA has fulfilled the
is considered valid and binding if more than ½ (one provisions of the OJK Regulation on the minimum
half) of the total number of members of the Board frequency of the Board of Commissioners’ meetings.
of Commissioners are present or represented at the
meeting. This provision is in accordance with article 16
paragraph 4 of BCA’s Articles of Association.
Frequency of Attendance, Schedule and Agenda of the Board of Commissioners’ Meetings

The frequency and attendance of members of the Board of Commissioners throughout 2020 are as follows:
Number of
Name Position Attendance Percentage
Meeting
Djohan Emir Setijoso President Commissioner 30 29 97%
Tonny Kusnadi Commissioner 30 30 100%
Cyrillus Harinowo Independent Commissioner 30 26 87%
Raden Pardede Independent Commissioner 30 25 83%
Sumantri Slamet Independent Commissioner 30 30 100%
The Board of Commissioners’ meeting schedule in 2020 has been posted on the BCA website and can be accessed at
https://www.bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Struktur-Organisasi.
The schedule and agenda of the Board of Commissioners’ meetings held throughout 2020 are as follows:
No. Date Meeting Agenda Attendees
1. January 8, 2020 Approval of Credit Request for Related Parties DES, TK, CH, RP, SS
2. January 15, 2020 - Presentation of Treasury Division DES, TK, CH, RP, SS
- Presentation of Strategic Information Technology Group
- Weekly Credit Decision Review
3. January 22, 2020 - Presentation of Audit Internal Division DES, TK, RP, SS
- Presentation of Strategic Information Technology Group
4. February 5, 2020 - Approval of Credit Request for Related Parties DES, TK, CH, RP, SS
- Internal Discussion of the Board of Commissioners
5 February 12, 2020 - Presentation of Treasury Division TK, CH, SS
6 February 19, 2020 - Presentation of Risk Oversight Committee DES, TK, CH, RP, SS
- Presentation of Audit Committee
7 February 26, 2020 - Presentation of Subsidiary DES, TK, CH, SS
- Presentation of Corporate Secretary and Communication Division
8 February 26, 2020 Internal Discussion of the Board of Commissioners DES, TK, RP, SS
9 March 4, 2020 - Presentation of Transaction Banking Partnership Solution DES, TK, CH, RP, SS
Development Division
- Presentation of Credit Risk Analysis Group and Corporate Banking,
Transaction and Finance Group


10 March 11, 2020 - Presentation of Integrated Governance Committee DES, TK, SS
11 March 19, 2020 Presentation of Remuneration and Nomination Committee DES, TK, RP, SS
12 April 1, 2020 - Approval of Credit Request for Related Parties DES, TK, CH, RP, SS
13 April 29, 2020 - Internal Discussion of the Board of Commissioners DES, TK, CH, RP, SS
14 May 19, 2020 - Presentation of Risk Oversight Committee DES, TK, CH, SS
15 June 10, 2020 - Presentation of Consultant DES, TK, CH, RP, SS
16 July 1, 2020 - Presentation of Legal Group DES, TK, CH, RP, SS
17 July 15, 2020 - Presentation of Transaction Banking Product Development Division DES, TK, CH, RP, SS
- Presentation of Finance Division
18 July 22, 2020 - Presentation of Audit Internal Division DES, TK, CH, SS
19 August 12, 2020 - Approval of Credit Request for Related Parties DES, TK, CH, RP, SS
20 August 19, 2020 - Presentation of Risk Oversight Committee DES, TK, CH, RP, SS
21 August 26, 2020 - Internal Discussion of the Board of Commissioners DES, TK, CH, RP, SS
22 September 2, - Presentation of Risk Management Unit DES, TK, CH, RP, SS
2020 - Weekly Credit Decision Review
23 September 16, - Presentation of Operation Strategy and Development Division DES, TK, CH, RP, SS
24 September 23, - Presentation of Integrated Governance Committee DES, TK, CH, RP, SS
2020 - Presentation of SME and Commercial Business Division
25 October 14, 2020 - Presentation of Credit Risk Analysis Group and Corporate Banking, DES, TK, CH, RP, SS
Transaction and Finance Group
26 October 21, 2020 - Internal Discussion of the Board of Commissioners DES, TK, CH, RP, SS
27 November 4, 2020 - Presentation of Risk Management Unit DES, TK, CH, RP, SS
28 November 18, - Presentation of Risk Oversight Committee DES, TK, CH, RP, SS
2020 - Presentation of Audit Committee
29 November 25, - Presentation of Corporate Strategy and Planning Division DES, TK, CH, RP, SS
2020 - Presentation of Consultant
30 December 16, - Approval of Credit Request for Related Parties DES, TK, CH, RP, SS
Remark:
Abbreviation Name
DES Djohan Emir Setijoso
TK Tonny Kusnadi
CH Cyrillus Harinowo
RP Raden Pardede
SS Sumantri Slamet

Plans of the Board of Commissioners’ Meeting for 2021

BCA has scheduled the Board of Commissioners’ meeting in 2021 as follows:
January - April May - August September - December
Month Date Month Date Month Date
January 13, 20, 27 May 5 September 1, 8, 15, 22, 29
February 3, 10, 17 June 2, 9, 23, 30 October 6, 13
March 3, 10, 24, 31 July 14, 21 November 3, 10, 17
April 7, 14, 21 August 4, 11, 18 December 1, 8
The schedule of the Board of Commissioners’ meetings 2) Scheduling and Meeting Materials
may change from time to time as deemed necessary. • The Board of Directors schedules meetings
for the following year before the end of the
The schedule of Board of Commissioners’ meeting plan financial year.
for 2021 has been posted on the BCA website since • Material for scheduled meetings must be
November 2020 and can be accessed at https://www. submitted to meeting participants, no later
bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/ than 5 (five) working days before the meeting
Struktur-Organisasi. is held.
3) Minutes of Board of Directors’ Meeting
2. Board of Directors’ Meeting • The results of the meeting of the Board of
Directors must be stated in the Minutes of
Legal Basis Meeting which are signed by all members of
The Board of Directors’ meetings are held based on the the Board of Directors who are present in the
following rules: meeting.
a. Article 20 paragraph 1 OJK Regulation No. 55/ • Minutes of Board of Directors’ meetings that
POJK.03/2016 concerning Implementation of Good have been signed by all members of the Board
Corporate Governance For Commercial Banks, of Directors who attended the meeting must
states that each policy and strategic decision is be distributed to all members of the Board of
decided through a Board of Directors meeting Directors.
with due regard for supervision in accordance
with the duties and responsibilities of the Board of Quorum and Decision Making
Commissioners. Decision making at Board of Directors’ meeting is
b. Article 16 paragraph 1 OJK Regulation No. 33/ considered valid and binding if more than 1/2 (one
POJK.04/2014 concerning The Board of Directors half) of the total number of members of the Board of
and The Board of Commissioners of Issuers or Public Directors are present or represented at the meeting.
Companies, states that the Board of Directors must This provision is in accordance with article 13 paragraph
conduct a regular meeting of Board of Directors at 4 of BCA’s Articles of Association.
least once each month.
c. Article 16 paragraph 3 OJK Regulation No. 33/ Decisions are made by consensus agreement. If the
POJK.04/2014 concerning The Board of Directors deliberation does not reach consensus, then the
and The Board of Commissioners of Issuers or Public decision is made based on agreed votes of more than ½
Companies, states that the Board of Directors shall (one half) of the total number of valid votes cast at the
conduct a regular meeting with the Board of meeting. All decisions taken at the Board of Directors’
Commissioners at least once every 4 (four) months. meetings are binding. Dissenting opinions that occur in
d. Article 13 of BCA’s Articles of Association the Board of Directors’ meeting and the reasons thereof
e. Board of Directors Charter must be clearly stated in the minutes of meeting.
Meeting Policy Implementation

The Board of Directors Meeting Policy has been Throughout 2020, the Board of Directors held 57 (fifty-
regulated in the Corporate Governance Guidelines seven) Board of Directors’ meetings. BCA has complied
Part B Chapter 4 concerning Guidelines and Code of with OJK Regulation on the minimum frequency of the
Conducts of the Board of Director, which among others Board of Directors’ meetings.
regulates:
1) Meeting Frequency
Meetings of the Board of Directors must be held at
least 1 (one) time each month.

Frequency of Attendance, Schedule and Agenda of the Board of Directors’ Meetings

The frequency and attendance of members of the Board of Directors throughout 2020 are as follows:
Number of
Meeting
Jahja Setiaatmadja President Director 57 56 98%
Suwignyo Budiman Deputy President Director 57 57 100%
Armand Wahyudi Deputy President Director 57 53 93%
Hartono
Henry Koenaifi Director 57 57 100%
Tan Ho Hien/Subur or Director 57 56 98%
Subur Tan
Erwan Yuris Ang Independent Director 57 49 86%
Rudy Susanto Director 57 57 100%
Lianawaty Suwono Director 57 56 98%
Santoso Director 57 56 98%
Inawaty Handojo* Director (concurrently serving as 24 24 100%
Director of Compliance)
Vera Eve Lim Director 57 57 100%
Gregory Hendra Director 33 31 94%
Lembong**
Haryanto T. Budiman*** Director (concurrently serving as 33 30 91%
Information:
The Board of Directors’ meeting schedule in 2020 has been posted on the BCA website and can be accessed at https://www.
bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Struktur-Organisasi.
The schedule and agenda of the Board of Directors’ meetings held throughout 2020 are as follows:
1. January 9, 2020 Presentation of Wealth Management Division JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
2. January 14, 2020 Internal Discussion JS, SB, HK, RS, SL, IH, VL
3. January 23, 2020 - Presentation of Corporate Strategy and Planning Division JS, SB, AH, ST, HK, EY,
- Presentation of Corporate Secretary and Communication Division RS, LS, SL, IH, VL
4. February 6, 2020 Presentation of Human Capital Management Division JS, SB, AH, ST, HK, RS, LS,
SL, IH, VL
5 February 11, 2020 - Presentation of Subsidiary Company JS, SB, ST, HK, RS, LS, SL,
- Presentation of Risk Management Unit IH, VL
6 February 13, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, RS, LS,
SL, IH, VL
7 February 20, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
8 February 25, 2020 Presentation of Corporate Strategy and Planning Division JS, SB, ST, HK, RS, LS, SL,
IH, VL
9 February 27, 2020 Internal Discussion JS, SB, AH, ST, HK, RS, LS,
SL, IH, VL
10 March 5, 2020 - Presentation of Risk Management Unit SB, AH, ST, HK, RS, LS,
- Presentation of Network and Regional Development Management SL, IH, VL
Division
- Presentation of Subsidiary Company
11 March 10, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
RS, LS, IH, VL
12 March 12, 2020 - Presentation of Corporate Secretary and Communication Division JS, SB, AH, ST, HK, EY,
- Presentation of Corporate Social Responsibility Unit RS, LS, SL, IH, VL


13 March 19, 2020 Presentation of Network and Regional Development Management JS, SB, AH, ST, HK, EY,
Division RS, LS, SL, IH, VL
14 March 26, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
15 April 14, 2020 - Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
- Internal Discussion RS, LS, SL, IH, VL
16 April 16, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
17 April 23, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
18 April 28, 2020 - Presentation of Strategic Information Technology Group JS, SB, AH, ST, HK, EY,
- Internal Discussion RS, LS, SL, IH, VL
19 April 30, 2020 Presentation of Divisi Wealth Management JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
20 May 12, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
RS, LS, SL, IH, VL
22 May 14, 2020 - Presentation of Finance Division JS, SB, AH, ST, HK, EY,
- Presentation of Subsidiary Company RS, LS, SL, IH, VL
RS, LS, SL, IH, VL
24 May 28, 2020 - Presentation of Finance Division JS, SB, AH, ST, HK, EY,
- Presentation of Operation Strategy and Development Division RS, LS, SL, IH, VL
- Presentation of International Banking Division
25 June 4, 2020 Presentation of Corporate Banking Group JS, SB, AH, ST, HK, EY,
RS, LS, SL, VL, HL, HB
26 June 8, 2020 Internal Discussion JS, SB, ST, HK, EY, RS, LS,
SL, VL, HL, HB
27 June 9, 2020 Presentation of Corporate Strategy and Planning Division JS, SB, AH, ST, HK, EY,
28 June 11, 2020 Internal Discussion JS, SB, AH, ST, HK, EY,
29 June 18, 2020 - Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
- Presentation of Network and Regional Development Management RS, LS, SL, VL, HL, HB
Division
30 June 25, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
31 July 2, 2020 Presentation of Corporate Secretary and Communication Division JS, SB, AH, ST, HK, EY,
32 July 9, 2020 - Presentation of Corporate Secretary and Communication Division JS, SB, AH, ST, HK, EY,
- Presentation of Finance Division RS, LS, SL, VL, HL, HB
- Internal Discussion
33 July 14, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
34 July 16, 2020 - Presentation of Finance Division JS, SB, AH, ST, HK, EY,
- Presentation of Corporate Secretary and Communication Division RS, LS, SL, VL, HL, HB
35 July 21, 2020 - Presentation of Corporate Secretary and Communication Division JS, SB, AH, ST, HK, EY,
- Presentation of SME and Commercial Business Division RS, LS, SL, VL, HL, HB
36 July 28, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
37 August 6, 2020 Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
38 August 11, 2020 - Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
- Presentation of Subsidiary Company RS, LS, SL, VL, HL, HB
RS, LS, SL, VL, HL
40 August 25, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
42 September 3, - Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
2020 - Presentation of Learning and Development Division RS, LS, SL, VL, HL, HB


43 September 8, Presentation of Domestic Payment Services Center JS, SB, AH, ST, HK, EY,
2020 RS, LS, SL, VL, HL, HB
44 September 10, Presentation of Subsidiary Company JS, SB, AH, ST, HK, EY,
45 September 17, - Presentation of Finance Division JS, SB, AH, ST, HK, EY,
2020 - Presentation of Wealth Management Division RS, LS, SL, VL, HL, HB
46 September 24, - Presentation of Treasury Division JS, SB, AH, ST, HK, EY,
2020 - Presentation of International Banking Division RS, LS, SL, VL, HL
47 October 1, 2020 Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
48 October 7, 2020 Internal Discussion JS, SB, AH, ST, HK, EY,
49 October 15, 2020 Presentation of Corporate Strategy and Planning Division JS, SB, AH, ST, HK, EY,
50 October 22, 2020 - Presentation of Network and Regional Development Management JS, SB, AH, ST, HK, EY,
Division RS, LS, SL, VL, HL, HB
- Presentation of Risk Management Unit
- Presentation of Wealth Management Division
51 October 27, 2020 Presentation of Consultant JS, SB, AH, ST, HK, EY,
RS, LS, SL, VL, HL
52 November 5, 2020 Presentation of Finance Division JS, SB, AH, ST, HK, EY,
53 November 12, Internal Discussion JS, SB, AH, ST, HK, EY,
54 November 19, - Presentation of Corporate Strategy and Planning Division JS, SB, AH, ST, HK, EY,
2020 - Presentation of Corporate Secretary and Communication Division RS, LS, SL, VL, HL, HB
55 November 26, - Presentation of Project Management Office Division JS, SB, AH, ST, HK, RS, LS,
2020 - Presentation of Corporate Secretary and Communication Divisionss SL, VL, HL, HB
- Presentation of Corporate Strategy and Planning Division
56 December 17, - Presentation of Perusahaan Anak JS, SB, AH, ST, HK, EY,
2020 - Presentation of Wealth Management Division RS, LS, SL, VL, HB
- Presentation of Human Capital Management Division
57 December 22, Presentation of Risk Management Unit JS, SB, AH, ST, HK, EY,
2020 RS, LS, SL, VL, HB
Remark:
Abbreviation Name
JS Jahja Setiaatmadja
SB Suwignyo Budiman
AH Armand Wahyudi Hartono
ST Tan Ho Hien/Subur atau Subur Tan
HK Henry Koenaifi
EY Erwan Yuris Ang
RS Rudy Susanto
LS Lianawaty Suwono
SL Santoso
IH Inawaty Handojo
VL Vera Eve Lim
HL Gregory Hendra Lembong
HB Haryanto T. Budiman
Meeting Plan of Directors in 2021

BCA has scheduled the Board of Directors meetings in 2020 as follows:
January 7, 12, 14, 21, 26, 28 May 6, 11, 13, 20, 25, 27 September 2, 9, 14, 16, 23, 28, 30
February 4, 9, 11, 18, 23, 25 June 3, 8, 10, 17, 22, 24 October 7, 12, 14, 21, 26, 28
March 4, 9, 11, 18, 23, 25 July 1, 8, 13, 15, 22, 27, 29 November 4, 9, 11, 18, 23, 25
April 1, 8, 13, 15, 22, 27, 29 August 5, 10, 12, 19, 24, 26 December 2, 9, 14, 16, 23, 28, 30
The schedule for the Board of Directors’ meetings may change from time to time as deemed necessary.

The Board of Directors’ meeting schedule for 2021 3) Minutes of Joint Meeting
has been posted on the BCA website since November The results of the meeting must be stated in
2020 and can be accessed at https://www.bca.co.id/ the Minutes of Meeting which are signed by all
en/Tentang-BCA/Tata-Kelola-Perusahaan/Struktur- members of the Board of Commissioner and the
Organisasi. Board of Directors who are present in the meeting.
Minutes of Meeting must be distributed to all
3. Joint Meetings of the Board of Commissioners members of the Board of Commissioner and the
with the Board of Directors Board of Directors.
Meeting Policy Quorum and Decision Making

The Joint Meeting Policy has been regulated in Decision making at joint meeting is considered valid
Guidelines and Code of Conducts of the Board of and binding if more than ½ (one half) of the total
Commissioner/Director which regulates: number of members of the Board of Commissioners and
1) Meeting Frequency the Board of Directors are present or represented at the
The Board of Commissioners and the Board of meeting. This provision is in accordance with article 13
Directors are required to hold joint meetings paragraph 4 and article 16 paragraph 4 of BCA’s Articles
periodically at least 1 (one) in 4 (four) months. of Association.
2) Scheduling and Meeting Materials
• The Board of Commissioners and the Board All decisions taken at the joint meetings are binding.
of Directors schedule joint meetings for the Dissenting opinions that occur in the joint meeting
following year before the end of the financial and the reasons thereof must be clearly stated in the
year. Minutes of Meeting.
• Material for scheduled meetings must be
submitted to meeting participants, no later Implementation
than 5 (five) working days before the meeting Throughout 2020, the Board of Commissioners and the
is held. Board of Directors held 14 (fourteen) Joint Meetings.
Attendance Frequency of the Board of Commissioners in Joint Meetings of the Board of Commissioners and
the Board of Directors in 2020:
Number of
Meeting
Djohan Emir Setijoso President Commissioner 14 14 100%
Tonny Kusnadi Commissioner 14 14 100%
Cyrillus Harinowo Independent Commissioner 14 12 86%
Raden Pardede Independent Commissioner 14 12 86%
Sumantri Slamet Independent Commissioner 14 14 100%
Attendance Frequency of the Board of Directors in Joint Meetings of the Board of Commissioners and the
Board of Directors in 2020:
Number of
Meeting
Jahja Setiaatmadja President Director 14 13 93%
Suwignyo Budiman Deputy President Director 14 13 93%
Armand Wahyudi Deputy President Director 14 13 93%
Hartono
Henry Koenaifi Director 14 14 100%
Tan Ho Hien/Subur or Director 14 14 100%
Subur Tan
Erwan Yuris Ang Independent Director 14 13 93%
Rudy Susanto Director 14 14 100%
Lianawaty Suwono Director 14 13 93%

Number of
Meeting
Santoso Director 14 14 100%
Inawaty Handojo* Director (concurrently serving as 6 5 83%
Vera Eve Lim Director 14 14 100%
Gregory Hendra Director 8 7 88%
Lembong**
Haryanto T. Budiman*** Director (concurrently serving as 8 8 100%
Information:
The schedule and agenda of the Board of Commissioners and the Board of Directors in Joint Meetings held throughout
2020 are as follows:
1 January 30, 2020 Presentation of Finance Division DES, TK, SS
JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
2 February 19, 2020 - Presentation of Corporate Strategy and Planning Division DES, TK, CH, RP, SS
- Presentation of Compliance Unit AH, ST, HK, RS, LS, SL,
- Presentation of Compliance Unit and Risk Management Unit IH, VL
3 March 11, 2020 Presentation of Corporate Strategy and Planning Division DES, TK, RP, SS
JS, SB, ST, HK, EY, RS, SL,
VL
4 April 13, 2020 Presentation of Corporate Corporate Secretary and Communication DES, TK, CH, RP, SS
Division JS, SB, AH, ST, HK, EY,
RS, LS, SL, IH, VL
5 April 21, 2020 Presentation of Finance Division DES, TK, CH, RP, SS
RS, LS, IH, SL, VL
6 May 12, 2020 Discussion Related to Government Regulations DES, TK, CH, RP, SS
RS, LS, IH, SL, VL
7 June 23, 2020 Internal Discussion DES, TK, CH, RP, SS
8 July 6, 2020 Internal Discussion DES, TK, CH, RP, SS
9 July 9, 2020 Internal Discussion DES, TK, CH, SS
10 October Presentation of Working Unit DES, TK, CH, RP, SS
7,8,12,13,15,19, JS, SB, AH, ST, HK, EY,
11 October 21, 2020 Presentation of Compliance Unit DES, TK, CH, RP, SS
12 November 11, - Socialisation of the Law DES, TK, CH, RP, SS
2020 - Presentation of Corporate Strategy and Planning Division JS, SB, AH, ST, HK, EY,
13 November 19, - Presentation of Corporate Strategy and Planning Division DES, TK, CH, RP, SS
2020 - Presentation of Action Plan JS, SB, AH, ST, HK, EY,
14 December 16, Internal Discussion DES, TK, CH, RP, SS
2020

Remark: Remark:
The Board of Commissioners The Board of Director
Abbreviation Name Abbreviation Name
DES Djohan Emir Setijoso JS Jahja Setiaatmadja
TK Tonny Kusnadi SB Suwignyo Budiman
CH Cyrillus Harinowo AH Armand Wahyudi Hartono
RP Raden Pardede ST Tan Ho Hien/Subur atau Subur Tan
SS Sumantri Slamet HK Henry Koenaifi
EY Erwan Yuris Ang
RS Rudy Susanto
LS Lianawaty Suwono
SL Santoso
IH Inawaty Handojo
VL Vera Eve Lim
HL Gregory Hendra Lembong
HB Haryanto T. Budiman
Joint Meeting Plan of the Board of Commissioners and the Board of Directors for 2021
BCA has scheduled joint meetings of the Board of Commissioners and the Board of Directors for 2021 as follows:
January - May - September -
February 24 June 16 October 20, 27
March 17 July 7, 28 November 24
April 28 August 25 December 15
The joint meeting schedule above mentioned may change from time to time as deemed necessary.
The joint meeting plan of the Board of Commissioners and the Board of Directors in 2021 has been posted in BCA website
since November 2020 and can be accessed at https://www.bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Struktur-
Organisasi.

AFFILIATED RELATIONSHIP
Affiliated relationships among members of the Board of Directors, the Board of Commissioners, and Major/ Controlling
Shareholders are as follows:
• Affiliated relationship between members of the Board of Commissioners and other members of the Board of Commissioners,
members of the Board of Directors, and Major and/or Controlling Shareholders.
• Affiliated relationship between members of the Board of Directors and other members of the Board of Directors, members
of the Board of Commissioners, and Major and/or Controlling Shareholders.
BCA has disclosed financial and family relationship between member of the Board of Directors, the Board of Commissioners,
and Major and/or Controlling Shareholders in the Corporate Governance Implementation Report. The disclosure is in line with
Article 21 Point b and Article 39 Point b of OJK Regulation No. 55/POJK.03/2016 concerning Implementation of Good Corporate
Governance For Commercial Banks.
1. Affiliated Relationships of Members of the Board of Commissioners

Affiliated relationships of members of the Board of Commissioners are shown in the table below:
Table of Affiliated Relationships of the Board of Commissioners of BCA

Family Relationship with: Financial Relationship with:
Board of Board of Controlling Board of Board of Controlling

Name Position Commissioners Directors Shareholders Commissioners Directors Shareholders
Yes No Yes No Yes No Yes No Yes No Yes No

Djohan Emir President - √ - √ - √ - √ - √ - √
Setijoso Commissioner
Tonny Commissioner - √ - √ - √ - √ - √ - √
Kusnadi
Cyrillus Independent - √ - √ - √ - √ - √ - √
Harinowo Commissioner
Raden Independent - √ - √ - √ - √ - √ - √
Pardede Commissioner
Sumantri Independent - √ - √ - √ - √ - √ - √
Slamet Commissioner
2. Affiliated Relationships of Members of the Board of Directors

Affiliated relationships of members of the Board of Directors are shown in the table below:
Table of Affiliated Relationships of the Board of Directors of BCA



Jahja President Director - √ - √ - √ - √ - √ - √
Setiaatmadja
Armand Deputy President - √ - √ √ - - √ - √ √ -

Wahyudi Director
Hartono
Suwignyo Deputy President - √ - √ - √ - √ - √ - √
Budiman Director
Henry Director - √ - √ - √ - √ - √ - √
Koenaifi



Tan Ho Hien/ Director - √ - √ - √ - √ - √ - √
Subur or
Subur Tan
Erwan Yuris Direktur Independen - √ - √ - √ - √ - √ - √
Ang
Rudy Susanto Director - √ - √ - √ - √ - √ - √
Lianawaty Director - √ - √ - √ - √ - √ - √
Suwono
Santoso Director - √ - √ - √ - √ - √ - √
Inawaty Director (concurrently - √ - √ - √ - √ - √ - √
Handojo* Compliance Director)
Vera Eve Lim Director - √ - √ - √ - √ - √ - √
Gregory Director - √ - √ - √ - √ - √ - √
Hendra
Lembong**
Haryanto T. Director (concurrently - √ - √ - √ - √ - √ - √
Budiman** Compliance
* Mrs. Inawaty Handojo ended her term in the AGMS on April 11 2020.
** Mr. Gregory Hendra Lembong served as Director based on OJK Letter No.13/KDK.03/2020 dated May 14 2020.
*** Mr. Haryanto T. Budiman served as Compliance Director based on OJK Letter No.14/KDK.03/2020 dated May 14 2020.
Independence Statement of the Board of

3. Statement of Independence of the Board of Commissioners
Commissioners and the Board of Directors All members of the Board of Commissioners of BCA
BCA disclosed independence of members of the Board have no financial, management, share ownership, and/
of Commissioners and the Board of Director based on or family relationship up to the second degree with
OJK Circular Letter No. 13/SEOJK.03/2017 concerning other fellow members of the Board of Commissioners,
The Implementation of Governance for Commercial members of the Board of Directors, and/or Controlling
Bank. Shareholders. In addition, all members of the Board of
Commissioners of BCA also have no conflict of interest
Independence Policy and/or have no relationship with BCA that may influence
BCA already has and implements a policy that regulated their abilities to act independently and perform their
to the independence of the Board of Director and the duties professionally and objectively.
Board of Commissioners in article 11 paragraph 15 and
article 14 paragraph 14 of BCA’s Article of Association. Independence Statement of the Board of Directors
The policy regulates that the majority of members of The majority members of the Board of Directors of BCA
the Board of Directors or the Board of Commissioners is has no financial, management, share ownership, and/or
prohibited from having family ties to the second degree, family relationship up to the second degree with other
either in a straight line or a side line, or son-in-law and fellow members of the Board of Directors, members
brother-in-law relationship with fellow members of the of the Board of Commissioners, and/or Controlling
Board of Directors and/or the Board of Commissioners. Shareholders. In addition, the majorities of members
of the Board of Directors of BCA also have no conflict
of interest and/or have no relationship with BCA that
may influence their abilities to act independently and
perform their duties professionally and objectively.

DIVERSITY IN THE COMPOSITION OF The guideline regulates diversity in the composition of

THE BOARD OF COMMISSIONERS AND the Board of Commissioners and the Board of Directors in
THE BOARD OF DIRECTORS terms of education (field of study), working experience, age,
expertise, and independence regardless of gender, ethnicity,
BCA has a diverse composition of its Board of Commissioners religion, and race. Those considerations will have an impact
and Board of Directors. The diversity in composition is on the accuracy of nomination and appointment of individual
important to support the management, governance, members of the Board of Commissioners and the Board of
commissioning, and implementation of the duties of members Directors or composition of the Board of Commissioners and
of the Board of Commissioners and Board of Directors, and to the Board of Directors collegially.
support the acceleration of BCA’s performance. The diversity
in the composition of BCA’s Board of Commissioners and BCA does not limit opportunities for women or men who
Board of Directors meets the provisions of the OJK’s Principles meet the qualification requirements to become members of
and Recommendations, as regulated in OJK Circular Letter the Board of Commissioners or the Board of Directors.
No. 32/SEOJK.04/2015 concerning Corporate Governance
Guidelines for Public Company. The policy of diversity in the composition of the Board
Commissioners and the Board of Directors is set out in the
The policy of diversity in the composition of the Board of Board of Commissioners and the Board of Directors Guideline
Commissioners and the Board of Directors is set out in the and can be seen on BCA website (https://www.bca.co.id/en/
Board of Commissioners and Board of Directors Guideline. Tentang-BCA/Tata-Kelola-Perusahaan/Struktur-Organisasi).
1. Diversity in the Composition of Members of the Board of Commissioners

Diversity in the composition of members of the Board of Commissioners in 2020 can be seen in the following table:
Diversity
No. Realization
Factor
1. Expertise/ Members of the Board of Commissioners have various expertise/education backgrounds from
Education bachelor’s, master’s, up to doctoral degrees, in the field of accounting, engineering, and economics.
2. Professional Members of the Board of Commissioners have various working experiences as professionals
Experience in national/multinational banks and financial institutions, and as consultants, lecturers, and
government officials.
3. Age Members of the Board of Commissioners have various ages ranging from 60 years old to 79 years
old.
4. Gender All members of the Board of Commissioners of BCA currently are male.
5. Independence 1. All members of the Board of Commissioners are independent of BCA’s controlling shareholders.
2. The majority (more than 60% (sixty percent)) of the members of the Board of Commissioners are
Independent Commissioners. Out of 5 (five) members members of the Board of Commissioners,
BCA has 3 (three) Independent Commissioners.
Complete information on the Board of Commissioners’ personal data can be seen in the Company Profile section page
74-78 of this 2020 Annual Report.
2. Diversity in the Composition of Members of the Board of Directors

Diversity in the composition of members of the Board of Directors in 2020 can be seen in the following table
Diversity
No. Realization
Factor
1. Expertise/ Members of the Board of Directors have various expertise/education backgrounds from bachelor’s,
Education and master’s degrees, in the field of economics, accounting, information technology, law,
engineering and business.
2. Professional Members of the Board of Directors have various working experiences as professionals in national/
Experience multinational banks and financial institutions, and as consultants, lecturers, and accounting
professionals.
3. Age Members of the Board of Directors have various ages ranging from 45 years old to 70 years old.
4. Gender Out of 12 (twelve) members of the Board of Directors, 3 (three) are women.
5. Independence • The President Director is independent of BCA controlling shareholders.
• There is 1 (one) Independent Director.
• The majority of members of the Board of Directors are independent of BCA controlling
shareholders.
Complete information on the Board of Directors’ personal data can be seen in the Company Profile section page 62-73 of
this 2020 Annual Report.

PERFORMANCE ASSESSMENT OF THE b. Frequency

BOARD OF COMMISSIONERS AND THE The Board of Commissioners is obliged to perform
BOARD OF DIRECTORS self-assessment at least once every year.
BCA already has policy governing performance assessment c. Criteria or Benchmark

of the Board of Commissioners and the Board of Directors • The criteria used to perform the assessment
through self-assessment method. The self-assessment policy of the Board of Commissioners individually
is a form of accountability for the Board of Commissioners and collegially are include:
and the Board of Directors accountability in carrying out 1) Supervision and giving the advice to the
their duties and responsibilities. Board of Directors related to:
a. BCA’s key strategy and plan;
Performance assessment of the Board of Commissioners and b. Integrity of BCA’s financial statement;
the Board of Directors has implemented annually are as c. Internal control system and risk
follows: management; and
• Performance assessment of the Board of Commissioners d. Good Corporate Governance.
and Board of Directors collegially. 2) Approval of the Board of Directors’
• Performance assessment of individual member of the decisions is granted in accordance with
Board of Commissioners and individual member of the BCA’s Articles of Association and laws
Board of Directors. and regulations.
• Performance assessment of President Director.
d. Parties Who Perform Assessment dan Evaluation
1. Performance Assessment Procedure of the Board • Performance assessment of the Board of
of Commissioners Commissioners collegially
The performance assessment procedure of the Board of The Board of Commissioners jointly conducts
Commissioners includes the following: self-assessment, which it is then evaluated in
a. Assessment Method and Instrument the Board of Commissioners Meeting based
Assessment is conducted through self-assessment on the recommendations of RNC.
method that performed by members of the Board • Performance assessment of individual
of Commissioners by using the Self-Assessment member of the Board of Commissioners
Form. Each member of the Board of Commissioners
conducts self-assessment, which it is then
evaluated in the Board of Commissioners
Meeting based on the recommendations of
RNC.
e. Assessment Process Flow

The self-assessment result of
the Board of Commissioners will
Each member of Board of be evaluated by the Board of
Commissioners fill the Self- Commissioners through meetings Evaluation Results
Assessment Form based on the recommendation
from Remuneration and
f. 2020 Performance Assessment Result

• Performance assessment result of the Board of Commissioners collegially was “Very Good”.
• The average of performance assessment result to individual member of the Board of Commissioners was “Very
Good”.
The Board of Commissioners will strive to improve the implementation of Good Corporate Governance, internal
control, and risk management in banking digitalization era.
2. Performance Assessment Procedure of the Board of Directors

The performance assessment procedure of the Board of Directors includes the following:
a. Assessment Method and Instrument
Assessment is conducted through self-assessment method that performed by members of the Board of Directors by
using the Self-Assessment Form. The form is issued in accordance to the duties and responsibilities of the Board of
Directors as stated in the Company’s decrees.

b. Frequency The parties who assess the performance of the

The Board of Directors is obliged to perform self- Board of Directors collegially are the Board of
assessment at least once every year. Directors itself through self assessment which
is then the outcome will be evaluated by the
c. Criteria and Benchmark Board of Commissioners in a meeting based
• The criteria used to perform the assessment on recommendations from RNC.
of the Board of Directors individually and • Performance assessment of individual
collegially refers to Bank’s Business Plan member of the Board of Directors
which has been approved by the Board of Each member of the Board of Directors
Commissioners. conducts self-assessment, which it is then
evaluated in the Board of Commissioners
d. Parties Who Perform Assessment dan Evaluation Meeting based on the recommendations of
• Performance assessment of the Board of RNC.
Directors collegially

the Board of Directors will
be evaluated by the Board of
Each member of Board of Directors Commissioners through meetings Evaluation Results
fill the Self-Assessment Form based on the recommendation
from Remuneration and

• Performance assessment result of the Board of Directors collegially was “Very Good”.
• The average of performance assessment result to individual member of the Board of Directors was “Very Good”
Coming into 2021, Board of Directors have to realize of several challenges, such as economic conditions that are not
fully conductive, the disruption of digital technology and fin-tech, and changes in customer behavior in order to
maintain BCA’s sustainable business growth. BCA will also focus on implementation of Good Corporate Governance,
internal controls and risk management in banking digitalization era.
3. Performance Assessment Procedure of the President Director

The performance assessment procedure of the President Director includes the following:
a. Assessment Method and Instrument
Assessment is conducted through self-assessment method by using the Self-Assessment Form. The form is issued in
accordance to the duties and responsibilities of the President Director as stated in the Company’s decrees.
b. Frequency
The President Directors is obliged to perform self-assessment at least once every year.
c. Criteria and Benchmark
The criteria or benchmarks used to perform the assessment to President of Director individually refer to Bank’s Business
Plan which has been approved by the Board of Commissioners. BCA have compiled the assessment component of
President Director’s in accordance with the duties and responsibilities of the President Director which include financial,
customer, business process, learning and development components.
d. Parties Who Perform Assessment dan Evaluation
The President Director conducts self assessment, which it is then evaluated in the Board of Commissioners Meeting
based on the recommendations of RNC.
the President Director will be
evaluated by the Board of
The President Director fill the Self- Commissioners through meetings Evaluation Results
Assessment Form. based on the recommendation
from the Remuneration and
Nomination Comittee.

The 2020 performance assessment result of the President Director was “Very Good”. The President Director will also
focus on the input from the Board of Commissioners regarding Good Corporate Governance, internal control, and risk
management in the era of banking digitalization, in order to maintain BCA’s sustainable business growth.

REMUNERATION POLICY 3. The Independency of Remuneration Policy

Implementation
The remuneration of the Board of Commissioners and To ensure the independency of remuneration
the Board of Directors has been established based on implementation for employee in the control unit, the
procedures, structures, and indicators which stipulated in performance appraisal in the control unit is not linked
BCA’s Article of Association and the Board of Commisioner to the achievement of business targets/performance of
Decree No. 060/SK/KOM/2018 dated April 3, 2018 concerning the work units it supervises, this can be ensured through
the Remuneration of the Board of Directors and the Board of 2 (two) ways, namely:
Commissioners, which is in line with: a. Separation of the organizational structure of the
a. OJK Regulation No. 45/POJK.03/2015 concerning the control unit to ensure the independency.
Implementation of Governance for Commercial Banks b. Any approval of business targets must go through
in the Provision of Remunerations. the approval of direct supervisors, and the
b. OJK Regulation No. 55/POJK.03/2016 concerning the supervisors from direct supervisors.
Implementation of Governance for Commercial Banks.
c. OJK Circular Letter No. 40/SEOJK.03/2016 concerning Remuneration Policy Coverage and Implementation
the Implementation of Governance in Remuneration The scope of the remuneration policy that has been
for Commercial Banks. established by BCA regulates the remuneration for members
of Board of Commissioner, members of Board of Director
Remuneration Committee members, and applies to the employees in the business unit
Board of Commissioner has established Remuneration and and operational. The remuneration policy covers fixed and
Nomination Committee (RNC) whose function is to support variable remuneration.
the Board of Commissioner in performing the development
of policy and remuneration implementation for the members External Consultant Services
of Board of Commissioners and the Board of Directors. BCA utilized the external consultant services, namely Wills
Tower Watson in establishing or refining remuneration
The composition, membership structure, duties and policy. The external consultant is tasked with identifying and
responsibilities, meetings, and remuneration paid to the RNC analysing gap on the stipulated remuneration provisions
members presented in the Remuneration and Nomination and conducting Salary Survey which will used as a basis /
Committee section on page 401-406 of this Annual Report. benchmark in determining BCA’s remuneration strategy.
The Process of Remuneration Policy Development Material Risk Takers (MRT) Parties
1. Background and Purpose BCA determined the parties who can become the MRT with
Remuneration policy is developed and established the following criteria:
with the aim of enhancing the quality of management a. Board of Directors and/or other employees due to their
while maintaining the BCA’s resilience and continuity of duties and responsibilities have to make the decisions
business. which have a significant impact to the BCA’s risk profile;
or
Fixed remuneration policies must at least consider b. Board of Directors, Board of Commissioners, and/or
business scale, business complexity, peer groups, employees who received a greater amount of variable
inflation rates, financial conditions and capabilities as remuneration.
well as its does not conflict with the applicable laws and Based on those criteria, the parties determined as the MRT
regulations. Specifically for variable remuneration, the are all members of Board of Commissioners and Board
distribution of remuneration also considers risk factors of Directors with the total of 17 (seventeen) individuals
in BCA’s business activities, namely credit risk, market according to the number who served as of December 31,
risk, liquidity risk, operational risk, legal risk, reputation 2020.
risk, strategic risk, and compliance risk.
2. Remuneration Policy Review

BCA conduct a review of remuneration policy regularly
by revising it to the prevailing laws and regulations.
The revision of the policy based on the review result
has been conducted on April 3, 2018 with the issuance
of the Board of Commissioner Decree No. 060/SK/
KOM/2018 concerning the Remuneration Policy for the
Board of Directors and Board of Commissioners.

Remuneration Related to Risk and Performance

Remuneration Related to Risk
Key Risks in Determining Remuneration Impacts of Key Risk on Remuneration
In setting out the remuneration strategy, particulary on the variable The determination of the key risk types will have
remuneration, BCA is taking into consideration of credit risk as the key an impact on the stipulation of the KPI and have an
risk. Credit risk was becoming the BCA’s key risk in 2020 and the previous impact on the provision of variable remuneration.
years. This is because of the credit risk attached to the types of transactions
and businesses that are most significant in generating profits and the
decision taken for a business decision with major impact on BCA’s business.
Performance Measurement Related to Remuneration

Performance Measurement Indicators in Determining Remuneration of Impacts of The BCA’s Performance, Work Unit
Members of The Board of Directors Performance, and Individual Performance on
The indicators in determining the remuneration of members of the Board Remuneration
of Directors among others are as follows: BCA’s performance will influence the determination
• Performance of each member of the Board of Directors; of amount of remuneration, especially those
• BCA Financial performance; with variable. Individual performance will be
• Industrial benchmarks; reviewed every 1 (one) year. The result of individual
• Risk that may arise in the future resulting in loss to BCA. performance appraisal will be used as the basis
for company appreciation in the form of bonuses,
BCA’s performance appraisal system is carried out as objectively as possible promotions, rank reviews and wages/salary increase.
and oriented towards employee development:
1. Performance appraisal is directed to the work performance and the Performance measurement is based on the agreed
company’s core values that manifested in the employees where: performance at the beginning of the year. The
• The worker accomplishment is the work and achievement of bonus is given based on an assessment of individual
employees against work targets/goals. performance where the determination has been set
• The demonstration of core values is a demonstration of the behavior based on the decree and circular letter. For evaluation
exhibited by employees in carrying out their duties and responsibilities of the achievement of business/work targets that are
which reflect the company’s core values. quantitative in nature, the assessment guideline is
2. The results from the performance appraisal combined with employee used, i.e. exceeding the target (> 110%), achieving
competency assessment become a reference to determine the direction the target (100-110%), and achieving some of the
of employee development. target (80-99%).
Remuneration Adjustment related to Risk and Performance
1. Deferred Variable Remuneration

For Material Risk Takers (MRT), including all Board of Directors and Board of Commissioners, 15% of tantiem are deferred and paid
in prorated terms in cash and shares, as follows:
a. 5% in cash
b. 10% in the form of shares to be locked-up during the withholding period.
Especially for Independent Commissioner, the deferred tantiem is entirely in cash form
2. Postponed Payments (Malus) or Withdrawn Payments (Clawback)

In certain condition, the tantiem that has been paid to the Material Risk Taker (MRT) in cash or shares can be withdrawn.
3. Witholding Period
The withholding period is 3 (three) years from the first time variable remuneration is paid. Equal withholding period is applicable
for all MRT.
1. Procedure of Determination of Remuneration of Board of Commissioners and Board of Directors

Procedure
Based on the resolution of BCA Annual GMS held in 2020, has been given power and authority to:
a. The Board of Commissioner to determine the amount of salary and other allowances for members of Board of
Directors, by taking into account the recommendation of Remuneration and Nomination Committee.
b. The BCA majority shareholders to determine the amount of salary and other allowances to be paid to members of
Board of Commissioner.
c. The BCA majority shareholders to determine tantiem distribution among members of Board of Commissioner and
Board of Directors members.

Scheme of Procedure of Proposal and Determination of Remuneration
RNC submits to Board

of Commissioners the The determination of
The GMS shall
result of evaluation and The Board of remuneration for the
determine the
recommendation of Commissioners proposes members of Board of
remuneration to
remuneration policy of the determination of Commissioners and the
members of the Board
Board of Commissioners remuneration to the Board of Directors is
of Commissioners and
and Board of Directors GMS based on the decision
the Board of Directors
and to be submitted to made by the GMS
the GMS
2. Board of Commissioners’ Remuneration
Remuneration Structure of Board of Commissioners

Remuneration packages and facilities received by the Board of Commissioners cover remuneration structure and details of
the nominal amount, as specified in the table below:
Amount Received in 1 (One) Year

Types of Remuneration 2020 2019
and Facilities
Number In million Number In million
of People Rupiah of People Rupiah
Salary, bonus, routine allowance, tantiem, and other non-natura 5 132.750 5 134.313
facilities
Other facilities in the form of natura (housing, health insurance, etc)
that :
1. Can be possessed - - - -
2. Cannot be possessed - - - -
Total 5 132.750 5 134.313
The remuneration package is classified into income levels received by the Board of Commissioners within 1 (one) year, as
indicated in the table below:
Total Remuneration per Person in 1 (one) Year *)
2020 2019
Above Rp2 billion 5 5
Above Rp1 billion up to Rp2 billion - -
Above Rp500 million up to Rp1 billion - -
Below Rp500 million - -
Note: *) received in cash

3. Board of DIrectors’ Remuneration

Indicators for Determination of Members of Board of Directors’ Remuneration
The indicators for determining the remuneration for the members of Board of Directors, among others, are as follows:
Performance of individual member of the Board of Directors.
b. Financial performance and reserve fulfilment as stipulated in Law No. 40 Year 2007 on Limited Liability Company.
c. Fairness with peer group.
d. The equality of positions within the internal BCA and at several other similar banks, among others, in terms of assets
and characteristics.
e. Consideration of BCA’s long term goals and strategy.
Remuneration Structure of Board of Directors

Remuneration packages and facilities received by the Board of Directors cover remuneration structure and details of the
nominal amount, as specified in the table below:

Types of Remuneration 2020 2019
and Facilities
Number In million Number In million
of People Rupiah of People Rupiah
Salary, bonus, routine allowance, tantiem, and other non-natura facilities 12 464.414 11 456.602
Other facilities in the form of natura (housing, health insurance, etc)
that :
1. Can be possessed - - - -
2. Cannot be possessed - - - -
Total 12 464.414 11 456.602
The remuneration package is classified into income levels received by the Board of Directors within 1 (one) year, as
indicated in the table below:
Total Remuneration per Person in 1 (one) Year *)
2020 2019
Above Rp2 billion 12 11
Above Rp1 billion up to Rp2 billion - -
Above Rp500 million up to Rp1 billion - -
Below Rp500 million - -
Note: *) received in cash
4. Variable Remuneration
Variable Remuneration consists of cash and shares. Shares are in the form of extra bonuses which are spent on PT Bank
Central Asia Tbk (BBCA) shares. Extra bonuses which are spent on BBCA shares by BCA are subsequently postponed (locked
up) for 3 (three) years from the bonus disbursement.
Extra bonuses in form of BBCA shares have the following objectives:

• As an appreciation to the employee’s contribution throughout the year of performance;
• Foster a sense of belonging from employees that is expected to have a positive impact on increasing engagement of
employees with the company;
• Increase productivity of employees;
• Creation of harmony among employees, management and shareholders in improving company performance.

Distribution of variable remuneration, which is the so that the higher the position level resulted in the
bonus budget (cash and shares), is distinguished based greater of the bonus budget.
on position levels:
1. The Board of Directors and Board of Commissioners; The Number of Board of Commissioners, Board of
2. S1-S3 echelon employees; Directors, and Employees Who Received Variable
3. S4-S8 echelon employees. Remuneration
Number of Board of Directors, Board of Commissioners,
The underlying consideration of the differences in the and employees who received the Variable Remuneration
distribution of variable remuneration is the impact of the in 1 (one) year and the total nominal are specified in the
position to the achievement of company performance, table below:
Total Variable Remuneration in 1 (one) year:

Board of Commissioners Board of Directors Employees
Year
Number of In million Number of In million Number of In million
People (Rp) People (Rp) People (Rp)
2020 5 88,430 10 327,450 23,491 2,277,288
2019 5 78,750 11 297,850 24,030 2,091,529
Shares Option
There were no share options for Board of Directors, Board of Commissioners and/or Executive Officers during 2020.
Variable Remuneration that are Unconditionally Guaranteed to Board of Commissioners Candidate, Board of Directors
Candidate, and/or Employees Candidate
There are no variable remuneration that are unconditionally guaranteed to be paid by BCA to Board of Commissioners
Candidate, Board of Directors Candidate, and / or Employees Candidate during the first 1 (one) year of service.
Deferred Variable Remuneration

Total deferred variable remuneration, consisting of cash and/or shares or stock-based instruments issued by BCA and were
implemented as 2020 payments, as follows:
1. In cash Rp22,064,800,000.-
2. In shares Rp24,678,360,000.-
The total amount of deferred variable remuneration paid for 1 (one) year has been implemented for the payment in 2020,
with the details paid in cash of Rp22,064,800,000.-
5. Remuneration Implementation in BCA

The Amount of Remuneration Granted in 1 (one) year
The details of the amount of remuneration granted in 1 (one) year include:
A. Fixed Remuneration*) 2020 2019
1. In Cash 181,284 214,316
2. Shares/stock-based instruments issued by BCA - -
2020 2019
B. Variable Remuneration *) Not Not
Postponed Postponed
Postponed Postponed
1. In Cash 376,338 22,065 337,058 18,966
2. Shares/stock-based instruments issued - 24,678 - 20,577
by BCA **)
Note:
*)
Only applicable for MRT and disclosed in millions of Rupiah
**)
Shares are locked up for up to 3 (three) years

Quantitative Information
Quantitative information related to the total remaining postponed remuneration whether it is exposed to the implicit or
explicit adjustments, the total remuneration deduction caused by the explicit adjustments during the reporting period,
and the total remuneration deduction due to the implicit adjustments during the reporting period are as follows:
2020 2019
Total deduction during Total deduction during the reporting
the reporting report report
Total Variable
Remuneration *) Postponed Due to Due to Postponed Due to Due to
shares explicit implicit Total shares explicit implicit Total
adjustment adjustment (A)+(B) adjustment adjustment (A)+(B)
(A) (B) (A) (B)
1. In cash (in million - - - - - - - -

rupiah)
2. Shares/instruments 859,032 shares - - - 731,829 shares - - -
based on the shares
issued by BCA (in
shares and nominal
million rupiah which is
a conversion of these
shares)
Highest and Lowest Salary Ratios

Salary Ratio 2020 2019
The highest and lowest salary of employees ratio 22.97 25.37
The highest and lowest salary of the Board of Directors ratio 2.7 2.81
The highest and lowest salary of the Board of Commissioners ratio 1.62 1.62
The highest salary of the Board of Directors and highest salary of 8.91 8.68
employees ratio
Annual compensation of the President Director ratio and median/mean 90.22 94.05
of the annual compensation of all employees (except the President
Director)
Number of Employees Who Have Been Terminated and Total Nominal Value of Severance Payments
The total number of employees affected by termination of employment and the total nominal severance paid are shown
in the table below:
Total Nominal Severence Paid for 1 (one) Person Number of Employees

in 1 (one) Year 2020 2019
Above Rp1 billion 231 people 198 people
Above Rp500 million up to Rp1 billion 476 people 588 people
Below Rp500 million 531 people 774 people

BOARD OF COMMISSIONERS 2. Audit Committee Charter

COMMITTEES Audit Committee has the work guidelines which
stipulated in the Audit Committee Charter
1. AUDIT COMMITTEE (AC) to support the implementation of duties and
Audit Committee is formed by and is responsible to responsibilities towards the internal control
the Board of Commissioners to assist the Board of systems supervision. The Audit Committee Charter
Commissioners in supporting the effectiveness of the and the Audit Committee’s Code of Conduct
oversight duties and functions on matters related to have been adjusted in accordance with OJK
quality of financial information, internal control systems, Regulation No. 1/POJK.03/2019 concerning the
performance of internal and external audit functions, Implementation of the Internal Audit Function at
implementation of governance and compliance with Commercial Banks and have been ratified based
applicable laws and regulations. on the Board of Commissioners Decree No. 117/
SK/KOM/2019 dated July 10, 2019 concerning the
1. Legal Basis Audit Committee Charter.
The legal basis for the establishment of Audit
Committee refers to: The scopes governed in the Audit Committee
• OJK Regulation No. 1/POJK.03/2019 concerning Charter are as follows:
Application of Internal Audit Function in • Duties and responsibilities;
Commercial Banks. • Authority;
• OJK Regulation No. 55/POJK.03/2016 • Committee membership structure;
concerning the Implementation of Governance • Membership requirements;
for Commercial Banks. • Term of duty;
• OJK Regulation No. 55/POJK.04/2015 • Work mechanism;
concerning the Establishment and Guidelines • Work hours;
for Work Implementation for Audit Committee. • Meetings;
• OJK Circular Letter No. 13/SEOJK.03/2017 • Reporting;
concerning Implementation of Governance for • Handling complaint/report regarding alleged
Commercial Banks. violation of financial report;
• Article 15 of BCA’s Articles of Association. • Code of Ethics.
• Board of Commissioners Decree No. 117/SK/
KOM/2019 dated July 10, 2019 concerning the The Audit Committee Charter and Audit
Audit Committee Charter. Committee’s Code of Conduct have been uploaded
• Board of Directors Decree No. 078/SK/ on the BCA website (www.bca.co.id) under Good
DIR/2016 dated June 2, 2016 concerning the Corporate Governance section.
Appointment of Chairman and Members of
the Audit Committee.
3. Structure and Membership of the Audit Committee

The Audit Committee’s composition meets the requirements of prevailing regulations in accordance with OJK
Regulation No. 55/POJK.04/2015 concerning the Establishment and Guidelines for Work Implementation for Audit
Committee and as stipulated in Audit Committee Charter. In 2020, BCA’s Audit Committee consisted of 3 (three)
members which appointed based on the Board of Directors Decree No. 078/SK/DIR/2016 dated June 2, 2016 and the
Board Commissioners Meeting Resolution No. 23/RR/KOM/2016 dated June 1, 2016.
Members of Audit Committee as of December 31, 2020

Name Position in Committee Position in BCA Expertise Term of Duty
Cyrillus Chairman (concurrently as Independent Finance and June 2, 2016 - April
Harinowo Independent Commissioner) Commissioner Banking 2021
Ilham Ikhsan Member Independent Party Finance/ June 2, 2016 - April
Accounting 2021
Tjen Lestari Member Independent Party Banking June 2, 2016 - April
2021

4. Profile and Qualification of Audit Committee Ilham Ikhsan

Members The educational background, position, and work
Cyrillus Harinowo experience of Audit Committee members can be
The educational background, position, and work seen in the Corporate Profile section on page 79 of
experience of Audit Committee members can be this 2020 BCA Annual Report.
seen in the Corporate Profile section on page 76 of
this 2020 BCA Annual Report. Tjen Lestari
The educational background, position, and work
experience of Audit Committee members can be
seen in the Corporate Profile section on page 80 of
this 2020 BCA Annual Report.
5. Education or Training
During 2020, members of the Audit Committee have participated in the following educational or training activities:
Means /
Name Education/Training Organizer Date
Location
Cyrillus Can be seen in the Board of Commissioner Chapter in the Sub Section of Training Programs to
Harinowo Enhance the Competence of Members of Board of Commissioner on page 341 of this 2020 BCA
Annual Report.
Ilham Ikhsan Optimization of 3 (three) Lines Learning Media Virtual Webinar August 26, 2020
of Defense Implementation on Indonesia (LMI) Zoom
Digital Banking in terms of the
Risk Management Performance
and Internal Control Systems
Indonesia Knowledge Forum BCA Virtual October 6-7, 2020
Sustainable Finance Training– BCA Virtual November 2, 2020
Introduction to the Sustainable
Finance
Tjen Lestari Optimization of 3 (three) Lines Learning Media Virtual Webinar August 26, 2020
Finance
6. Term of Duty of Audit Committee

The term of duty of Audit Committee members shall expire at the end of the term of the Audit Committee’s chairman,
who is also an Independent Commissioner of BCA, and can be re-elected to serve for the next period. The Audit
Committee’s term of duty for this period will end at the closing of the 2021 Annual GMS.
7. Independence of Audit Committee Members

All members of the Audit Committee are independent parties who do not have the financial, management, share
ownership and/or family relationship with members of the Board of Commissioners, members of the Board of
Directors, and/or Controlling Shareholders, or business relationships with BCA that may influence their ability to act
independently.

The independence aspect of the Audit Committee can be seen in this table:
Independence Aspect Cyrillus Harinowo Ilham Ikhsan Tjen Lestari
Having no financial relationship with the Boardof √ √ √
Commissioners and Board of Directors.
Having no management relationship at the Company, √ √ √
subsidiaries or affiliated companies.
Having no share ownership in the Company. √ √ √
Having no family relationship with the Board of √ √ √
Commissioners, Board of Directors, and/or fellow
members of the Audit Committee.
Not serving as an administrator at any political parties, √ √ √
officials, and government.
Requirements for Audit Committee’s member are 4. Audit Committee must have at least 1 (one)
as follows: member with educational background and
General Requirements expertise in accounting and/or finance.
1. Chairman of Audit Committee can only hold
concurrent position as chairman at no more Independency Requirements
than 1 (one) other committees in BCA. 1. Audit Committee members are not serving as
2. Audit Committee members who are a member of a Public Accountant Firm, Law
independent parties, can hold concurrent Firm, Appraiser, or other parties providing
position as an independent party at other assurance service, non-assurance service
committees in BCA, other banks, and/or at appraisal, service, and/or other consulting
other companies as long as he or she: services to the BCA within the past 6 (six)
a. Meets the required competencies. months.
b. Meets the independency criteria. 2. Audit Committee members are not
c. Can keep BCA matters confidential. currently working or having authority and
d. Adhere to the applicable Code of responsibilities to plan, lead, control, or
Conduct. supervise the BCA’s activities within the
e. Do not neglect their duties and past 6 (six) months, except for a position as
responsibilities as committee members. Independent Commissioner.
3. Audit Committee members must have good 3. Audit Committee members are prohibited
integrity, character, and morals. originate from members of Board of Directors,
4. Audit Committee members must comply either the same bank or other banks.
with the BCA’s Code of Ethics and Audit 4. Audit Committee members are not having
Committee’s Code of Conduct as stipulated either direct or indirect share ownership in
by BCA. the BCA.
5. In the event that an Audit Committee
Competency Requirements member acquires BCA’s shares either directly
1. Audit Committee members must possess the or indirectly as a result of a legal event, the
necessary skills, knowledge, and experience concerned member must transfer the shares
in their respective fields with strong ability to to other parties within a maximum period of
communicate. 6 (six) months after the shares were acquired.
2. Audit Committee members must have an 6. Audit Committee members are not being
understanding of the financial statements affiliated with the members of Board of
and business of the BCA, particularly in Commissioners, Board of Directors, or Major
relation to its services and business activities, Shareholders of the BCA, and
audit process, and rules and regulation in the 7. Audit Committee members are not having a
capital market and other relevant laws and direct or indirect business relationship with
regulations. the BCA’s business activities.
3. Audit Committee members are willing to
continuously improve competence through
training and education.

8. Duties and Responsibilities of Audit 2. Oversee the audit work performed by the
Committee Public Accounting Firm, on the following
In carrying out its function, the Audit Committee aspects:
has the following duties and responsibilities: a. Conformity of audit implementation
Financial Report and Information by the Public Accountant Firm to the
1. Review all financial information to be released applicable Audit Standards.
by BCA to the public and/or the authorities, b. Conformity of Financial Statements to
and other financial-related information. the applicable Accounting Standards.
2. Review and provide advices/recommendations c. Provide independent opinions in case of
to the Board of Commissioners related to disagreements on opinions between the
the planned material affiliated transaction/ management and the Public Accounting
related party transaction Firm on the services they provide.
3. Analyze and report to the Board of
Commissioners on any complaints that Process/Internal Control Systems
relate to the BCA’s accounting and financial 1. Ensure the Board of Directors takes the
reporting processes. necessary and immediate actions on the
findings by DAI, Public Accountants, and the
Internal Audit results of supervision conducted by the OJK
1. Provide recommendations to the Board of and BI.
Commissioners regarding the appointment 2. Provide recommendations to the Board of
and dismissal of the Head of the Internal Commissioners to appoint independent
Audit Division. quality assurance from external parties with
2. Provide recommendations to the Board of the aim of conducting a review of DAI.
Commissioners pertaining to the preparation
of the audit plan, scope and budget of the Governance and Compliance
Internal Audit Division (DAI). 1. Monitor implementation of Good Corporate
3. Provide recommendations to the Board of Governance (GCG) to see if it is effective and
Commissioners for approval of the Internal sustainable.
Audit Charter. 2. Analyze and give advice to the Board of
4. Monitor and review the effectiveness BCA’s Commissioners on conflicts of interest that
internal audit implementation. may occur at BCA.
5. Evaluate DAI’s performance to see if the 3. Review BCA’s compliance with regulations of
internal audit function at BCA is adequate the banking industry, the Capital Market and
and effective, and ensure the DAI upholds other applicable laws and regulations, as well
integrity in discharging its duties. To also as other provisions on BCA’s business.
provide recommendations to the Board of 4. Keep the confidentiality of BCA’s documents,
Commissioners on the DAI annual reward and data, and information.
remuneration for its overall performance.
6. Ensure DAI communicates with the Board Carry out other tasks relevant to the function of
of Directors, the Board of Commissioners, the Audit Committee at the request of the Board
the external auditor, the Financial Services of Commissioners.
Authority (OJK) and Central Bank of Indonesia
(BI). The Audit Committee is obliged to prepare and
7. Ensure DAI works independently. submit a report to the Board of Commissioners on
any given assignments and / or for any problems
External Audit identified that require the attention of the Board
1. Provide recommendations based on evaluation of Commissioners.
results to the Board of Commissioners on the
appointment, reappointment, and dismissal
or replacement of the Public Accounting Firm
(PAF) and/or Public Accountant (PA) who will
audit the BCA’s financial statements based on
independency, the scope of the assignment,
and fee for the audit work.

9. Authorities of Audit Committee 10. Policies and Meetings Implementation of

In performing its duties, the Audit Committee has Audit Committee
the authority to carry out the following activities: The Audit Committee holds 4 (four) meetings, at
1. To receive reports from the head of the the very least, in a year as stipulated in the Board
Internal Audit Division, including work of Commissioner Decree No. 117/SK/KOM/2019
plan Internal Audit Division, internal audit concerning the Audit Committee Charter of PT
implementation report, and internal audit Bank Central Asia, Tbk. The meeting can only
result report. be held if it is attended by at least 51% (fifty-
2. To access documents, data, and information one percent) of the total committee members,
regarding the BCA’s employees, funds, assets, including Independent Commissioners and
and other resources as required. Independent Parties. As of December 2020, Audit
3. To communicate directly with employees, Committee held 23 (twenty three) meetings in
including the Board of Directors and parties total.
who perform the functions of internal audit,
risk management, and Accountants related Submission of results of Audit Committee’s
to the duties and responsibilities of Audit meeting is as follows:
Committee. a. Results of Audit Committee meetings should
4. If needed, can involve independent parties be stated in the minutes of the meeting and
outside the members of the Audit Committee properly documented.
whose services are required to assist the b. Dissenting opinions that occur in the meetings
committee in carrying out its duties. should be clearly stated in the minutes of the
5. To perform other actions with authority meeting, along with the reasons thereof such
granted by the Board of Commissioners. dissent.
Attendance of Audit Committee’s members in the meetings throughout 2020 are as follows :
Number of
Name Attendance Percentage
Meetings
Cyrillus Harinowo 23 21 91%
Ilham Ikhsan 23 23 100%
Tjen Lestari 23 23 100%
Agenda of Audit Committee meetings held throughout 2020 are as follows:

No. Date Agenda
1 January 22, 2020 2019 Audit Realization and 2020 Audit Plan
2 January 29, 2020 Audit Committee Clearance Meeting with KAP Tanudiredja, Wibisana, Rintis &
Rekan
3 February 19, 2020 Financial Performance BCA 2019
4 February 19, 2020 Committee Reporting to the Board of Commissioners (Q4/2019)
5 April 9, 2020 Regular Meeting of AC with Internal Audit Division (I)
6 April 20, 2020 Discussion on the External Reviewer candidates for Audit Internal Division (DAI) -
KAP Discussion Paper
7 May 19, 2020 Committee Reporting to the Board of Commissioners (Q1/2020)
8 May 27, 2020 BCA Financial Performance March 2020
9 June 8, 2020 Audit Committee interviewed by DAI External Reviewer
10 June 29, 2020 Regular Meeting of AC with Internal Audit Division (II)
11 July 22, 2020 Report on the Realization of DAI’s Work Semester 1 to the Board of Commissioners
12 July 22, 2020 BCA Financial Statement Disclosure June 2020 related to latest PSAK issuance
13 July 27, 2020 BCA Financial Performance June 2020
14 August 12, 2020 Regular Meeting of AC with Internal Audit Division (III)

No. Date Agenda

15 August 19, 2020 Committee Reporting to the Board of Commissioners (Q2/2020)
16 August 27, 2020 Audit Planning KAP Tanudiredja, Wibisana, Rintis & Rekan for the fiscal year 2020
17 September 23, 2020 Regular Meeting of AC with Internal Audit Division (IV)
18 October 15, 2020 Bankwide Outlook
19 November 3, 2020 Regular Meeting of AC with Internal Audit Division (V)
20 November 18, 2020 Committee Reporting to the Board of Commissioners (Q3/2020)
21 November 25, 2020 Report on the Results of Independent External Parties Review towards BCAs Internal
Audit Unit (SKAI) Function and DAI Maturity Level
22 December 16, 2020 Progress Audit Update - KAP Tanudiredja, Wibisana, Rintis & Rekan
23 December 16, 2020 Regular Meeting of Audit Committee with Internal Audit Division (VI)
11.
Realization of Work Program and f. Attended internal audit exit meeting at
Implementation of Audit Committee 1 (one) of the BCA’s subsidiary (BCA Multi
Activities in 2020 Finance) as part of the internal audit quality
The realizations of BCA Audit Committee work assessment process.
program throughout 2020 are as follows: g. Reviewed internal audit reports and
a. Convened meetings with KAP Tanudiredja, monitored their follow ups.
Wibisana, Rintis & Rekan (a member firm h. Reviewed the BCA’s compliance with
of PwC Global Network) to discuss the final provisions, regulations, and applicable laws
results of the audit of the BCA’s financial in the banking sector, through a review
statements for the financial year 2020, along of reports on compliance with prudential
with the Management Letter. provisions reported every semester.
b. Evaluate and Recommended to the Board of i. Reviewed credit portfolio reports issued every
Commissioners on reusing KAP Tanudiredja, semester.
Wibisana, Rintis & Rekan (a member firm of j. Monitored the implementation of risk
PwC Global Network) to conduct an audit of management through quarterly report on
the BCA’s financial statements for fiscal year the BCA’s risk profile and monthly report on
2020. Operation Risk Management Information
c. Convened meetings with KAP Tanudiredja, System (ORMIS).
Wibisana, Rintis & Rekan (a member firm k. Conducted studies on:
of PwC Global Network) to discuss the plan i. Audit results of the OJK and their follow
and scope of the audit of the BCA’s financial ups, and
statements for fiscal year 2020. ii. Management letter KAP Tanudiredja,
d. Convened meetings with the Finance and Wibisana, Rintis & Rekan (a member firm
Planning Division to: of PwC Global Network) and its follow
i. Review the BCA’s financial report, which up.
will be published quarterly. l. Reported the results of routine studies and
ii. Review the adjustments and additional evaluations of governance aspects, risk
notes on the Consolidated Financial management, and compliance and control to
Statement in relation to the some of the Board of Commissioners every quarter.
the new Financial Accounting Standards m. Attended Analyst Meeting and National
(PSAK) issuance. Work Meeting BCA in 2021 through virtual
e. Convened 6 (six) meetings with the Internal meeting.
Audit Division to: n. Assessed DAI and the results was reported to
i. Evaluate annual planning; the Board of Commissioners, to be further
ii. Evaluate the implementation of internal submitted to Remuneration and Nomination
audits every semester; and Committee (RNC) according to OJK Regulation
iii. Discuss the results of the audit that No. 1/POJK.03/2019.
considered as significant. o. Attended the Analyst Meeting, and the BCA
National Working Meeting in 2021 virtually.

2. RISK OVERSIGHT COMMITTEE (ROC) 2. ROC Charter

ROC is formed to assist the Board of Commissioners In performing its duties and responsibilities,
in discharging its responsibilities to supervise risk in the ROC has its work guidelines as stipulated in
accordance with the prevailing regulations. the BCA’s Governance guidelines under the Risk
Oversight Committee charter, which has been
1. Legal Basis approved by the Board of Commissioners Decree
The legal basis for the establishment of ROC refers No. 172/SK/KOM/2019 dated November 7, 2019
to: concerning Risk Oversight Committee Charter.
• OJK Regulation No. 55/POJK.03/2016
concerning Implementation of Good The scope governed in the AC Charter, as follows:
Corporate Governance For Commercial Banks. • Duties and Responsibilities;
• OJK Circular Letter No. 13/SEOJK.03/2017 • Authority;
concerning Implementation of Governance • Membership Structure;
for Commercial Banks. • Membership Requirements;
• Board of Commissioners Decree No. 172/SK/ • Work Mechanism;
KOM/2019 dated November 7, 2019 on the • Code of Ethics;
Risk Oversight Committee Charter. • Work Hours;
• Board of Directors Decree No. 147/SK/ • Meeting Mechanism.
DIR/2020 dated August 27, 2020 on the
Appointment and Changes of the Members The ROC Charter have been uploaded on the
of the Risk Oversight Committee. BCA website (www.bca.co.id) under the Good
Corporate Governance section.
3. Structure and Membership of ROC

The ROC’s composition meets the requirements of prevailing regulations in accordance with OJK Regulation No. 55/
POJK.03/2016 concerning Implementation of Good Corporate Governance For Commercial Banks and as stipulated
in Risk Oversight Committee Charter. In 2020, BCA’s ROC Committee consisted of 3 (three) members which appointed
based on the Board of Directors Decree No. 147/SK/DIR/2020 dated August 27, 2020 and the Board Commissioners
Minutes of Meeting Resolution No. 21/RR/KOM/2020 dated Agustus 26, 2020.
Risk Oversight Committee Composition as of December 31, 2020

Sumantri Slamet Chairman Independent Information September 30,
(concurrently as Commissioner Technology and Risk 2016 - GMS 2021
member) Management
Endang Swasthika member Independent Party Risk Management September 30,
Wibowo and Finance 2016 - GMS 2021
Lianny Somyadewi D. *) member Independent Party Risk Management September 30,
2016 - GMS 2021
Ernawati Soegito **) member Independent Party Risk Management 1 September 2020
- GMS 2021
*)
Serve until August 31, 2020.
**)
Effective on September 1, 2020.
4. Profile and Qualification of ROC Members Lianny Somyadewi D.

Sumantri Slamet The educational background, position, and work
The educational background, position, and work experience of ROC members can be seen in the
experience of ROC members can be seen in the Corporate Profile section on page 82 of this 2020
Corporate Profile section on page 78 of this 2020 BCA Annual Report.
BCA Annual Report.
Ernawati Soegito
Endang Swasthika Wibowo The educational background, position, and work
The educational background, position, and work experience of ROC members can be seen in the
experience of ROC members can be seen in the Corporate Profile section on page 82 of this 2020
Corporate Profile section on page 81 of this 2020 BCA Annual Report.
BCA Annual Report.

5. Education or Training Activities

During the 2020, members of the ROC have participated in the following educational or training activities:
Name Education/Training Organizer Means/Location Date
Sumantri Slamet Can be seen in the Board of Commissioner Chapter – in the Subsection of Training Programs to
Enhance the Competence of Members of Board of Commissioner on page 342 of this 2020 BCA
Annual Report.
Endang Instructor Methodology Training Bank Indonesia Bank Indonesia, February 24-26, 2020
Swasthika SPPUR (BI) – Ministry Jakarta
Wibowo of Manpower
(KEMENAKER)
Optimization 3 (three) Lines Learning Media Virtual Webinar August 26, 2020
Finance
CEO Forum: “2021 Banking Perbanas Virtual November 19, 2020
Industry Outlook, what next”
Webinar: “Indonesia Risk LPPI Virtual December 10, 2020
Management Outlook 2021”
Lianny Optimization 3 (three) Lines Learning Media Virtual Webinar August 26, 2020
Somyadewi D. of Defense Implementation on Indonesia (LMI) Zoom
Finance
Ernawati Indonesia Knowledge Forum BCA Virtual October 6-7, 2020
Soegito 2020
Finance
Mitigating What’s next : from LPPI Virtual December 10, 2020
The Second Wave to The
Great Reset – Indonesia Risk
Management Outlook 2021
*)

**)
6. Term of Duty of ROC

The term of duty of ROC members shall expire at the end of the term of the ROC chairman, who is also an Independent
Commissioner of BCA and can be re-elected to serve for the next period. The committee’s term of duty for this period
will end at the closing of the 2021 Annual GMS.
7. Independence of ROC Members

All members of the ROC have fulfilled the independency aspects, which do not have the financial, management,
share ownership and/or family relationship with members of the Board of Commissioners, members of the Board of
Directors, and/or Controlling Shareholders, and business relationships with BCA that may influence their ability to act
independently.

The Independence Aspect of the Risk Oversight Committee described in this table:
Independence Aspect Sumantri Slamet Endang S. Wibowo Lianny Somyadewi D. Ernawati Soegito
Having no financial √ √ √ √
relationship with
the Board of
Commissioners and
Board of Directors.
Having no √ √ √ √
management
relationship at the
company, subsidiaries
or affiliated
companies.
Having no share √ √ √ √
ownership in the
company.
Having no family √ √ √ √
relationship with
the Board of
Commissioners, Board
of Directors, and/or
fellow members of the
IGC.
Not serving as √ √ √ √
an administrator
at any political
parties, officials and
government.
Requirements for ROC members are as follows: • Independency Requirements

• General and Competency Requirements a. ROC members are not allowed to
a. Chairman of ROC can hold only 1 (one) originate from Board of Directors, in the
other concurrent position as chairman at same bank and other banks.
another committee of the BCA. b. ROC members who are independent
b. ROC members who are independent parties, they must originate from the
parties, holding more than one position outside parties of the BCA and have no
as an independent party at other financial and management relationship,
committees in BCA, other banks, and/or share ownership and/or Controlling
at other companies is allowed as long as Shareholders or relationship with BCA
he or she: that may influence his or her ability to
1) Meets the required competencies. act independently.
2) Meets the independency criteria. c. Former members of Board of Directors
3) Can keep BCA matters confidential. or executive officers of the ROC or other
4) Adhere to the applicable Code of parties having relationship with the
Conduct. BCA that may influence their ability to
5) Do not neglect their duties and act independently are not allowed to
responsibilities as committee become an independent party to serve
members of ROC’s BCA. on the committee, unless they have
c. ROC members shall possess high passed the cooling off period of 6 (six)
integrity, suitable experience, strong months. This provision is not applicable
character and good morals. for former Directors or executive
officers whose duties are to conduct the
oversight function.

8. Duties and Responsibilities of ROC 9. Authority of ROC

ROC has the following duties and responsibilities: In implementing its function, the ROC has the
a. Assisting and giving recommendations to following authority:
the Board of Commissioners in order to a. To receive reports from the Board of Directors
improve the effectiveness of oversight duties and management regarding significant
and responsibilities in risk management and risk management issues, then provide
ensuring that risk management policies are the recommendations to the Board of
properly implemented. Commissioners.
b. In regard with the process to provide b. To perform other activities in accordance with
recommendations, the ROC should: the guidelines of the ROC Charter.
1) Evaluate the consistency between
risk management policies and policy 10. Policies and Meeting Implementation of ROC
implementation. The ROC helds 4 (four) meetings, at the very least, in
2) Monitor and evaluate the a year as stipulated in the ROC Charter. A meeting can
implementation of duties of ROC and only be held if it is attended by at least 51% (fifty-one
the risk management work unit. percent) of the total committee members, including
c. Composing and/or updating the ROC’s Independent Commissioners and Independent Parties.
Guidelines and Procedures. As of December 2020, ROC held 9 (nine) meetings in
d. Administer other duties that are relevant total.
with the ROC function as requested by the
Board of Commissioners. Delivery of results of ROC meetings as follows:
a. For each of the ROC meeting, there are
minutes meeting documentations that state
the dates of meetings, attendance of the ROC
members, agenda, and meeting materials.
b. Dissenting opinions that occur in the meetings
of the committee should be clearly stated in
the minutes of the meeting, along with the
reasons behind such dissent.
Attendance of ROC’s members in the meetings conducted throughout 2020 are as follows :
Name Number of Meetings Attendance Percentage
Sumantri Slamet 9 9 100%
Endang Swasthika Wibowo 9 9 100%
Lianny Somyadewi D. *) 6 6 100%
Ernawati Soegito **) 3 3 100%
*)

**)

Meetings agenda of ROC throughout 2020 are as follows:
No. Date Agenda
1 January 29, 2020 1. IT Risk, product realibility (application), security testing and development process
2. Credit Risk Stress-test (corporation dan commercial)
2 February 19, 2020 Committee Reporting to the Board of Commissioners
3 April 29, 2020 Impact analysis and risk mitigation related to the COVID-19 pandemic, Implementa-
tion of restructuring programs
4 May 19, 2020 Committee Reporting to the Board of Commissioners
5 July 28, 2020 Updated the COVID-19 pandemic impact and reviewed restructuring
implementation
6 August 19, 2020 Committee Reporting to the Board of Commissioners
7 September 2, 2020 Discussion with Risk Management Unit (SKMR) related to the prolonged COVID-19
pandemic
8 October 27, 2020 Evaluation, Implementation and Anticipation the COVID-19 pandemic impact
9 November 18, 2020 Committee Reporting to the Board of Commissioners

13. Realization of Work Program and Implementation • Board of Commissioners Decree No. 035/SK/
of Activities of ROC in 2020 KOM/2017 dated February 24, 2017 concerning
The following points are the realized work the Remuneration and Nomination Committee
programs of the ROC in 2020: Structure.
a. Monitored the implementation of the duties • Board of Directors Decree No. 107A/ SK/
of the committee, and those of the Risk DIR/2016 dated August 10, 2016 concerning the
Management Work Unit and ITSC (Information Appointment of Members of Remuneration
Technology Steering Committee). and Nomination Committee.
b. Conducted the analysis on BCA’s risk
profile and specifically explored credit risk, 2. RNC Charter
operational, market, liquidity and reputation In performing its duties and responsibilities,
risk. RNC has its work guidelines and procedures as
c. Conducted the analysis on the results of stress stipulated in the BCA’s Governance Guideline
tests of credit, market and liquidity risk. under the Board of Commissioners’ Committee
d. Ensured the implementation GCG was carried Chapters and Board of Commissioners Decree No.
out well and in an appropriate manner. The 035/SK/KOM/2017 concerning the Remuneration
committee also attended Analyst Meeting and Nomination Committee Structure.
and National Work Meeting BCA in 2021
through virtual meeting. The scopes governed in RNC Charter are as follows:
e. Conducted a monitoring of the realized • Membership Composition and Structure;
implementation of risk management, • Duties and Responsibilities;
specifically on credit risk, liquidity and market • Work Mechanism;
risk, and operational risk control and limit on • Ethics and work hours;
monthly basis. • Meetings;
f. Conducted impact analysis and risk mitigation • Activity Reporting System;
related to the COVID-19 pandemic. • Procedure for Replacement of Members;
• Term of Duty;
• Decision Making and Accountability.
3. REMUNERATION AND NOMINATION COMMITTEE
(RNC) The RNC guidelines and procedures have been
RNC is formed to assist the Board of Commissioners uploaded on the BCA website (www.bca.co.id)
in the development of remuneration and nomination under the Good Corporate Governance section.
policy and its implementation in BCA.
3. Structure and Membership of RNC
1. Legal Basis The RNC’s composition meets the requirements
The legal basis for the establishment of RNC refers of prevailing regulations in accordance with
to: OJK Regulation No. 34/POJK.04/2014 concerning
• OJK Regulation No. 34/POJK.04/2014 concerning Nomination and Remuneration Committee for
the Nomination and Remuneration Committee Issuer or Public Company and as stipulated in RNC
of Issuer or Public Company. Guidelines and Procedures. In 2020, BCA’s RNC
• OJK Regulation No. 45/POJK.03/2015 concerning consisted of 3 (three) members which appointed
Implementation of Governance for Commercial based on the Board of Directors Decree No. 107A/
Banks in the Provision of Remunerations. SK/DIR/2016 dated August 10, 2016 and the Board
• OJK Regulation No. 55/POJK.03/2016 Commissioners Minutes of Meeting Resolution No.
concerning Implementation of Good 31/RR/KOM/2016 dated August 10, 2016.
Corporate Governance For Commercial Banks.
• OJK Circular Letter No. 13/SEOJK.03/2017
concerning the Implementation of Governance
for Commercial Banks.

Members of Remuneration and Nomination Committee as of December 31, 2020

Raden Pardede Chairman (concurrently Independent Finance Economics 2016 - 2021
as member) Commissioner
D.E. Setijoso Member President Banking 2016 - 2021
Commissioner
Hendra Tanumihardja Member Head of Human Capital Human Capital* 2016 - 2021
Management Division
* Head of Human Capital Management Division is the executive officer who has the knowledge of remuneration and/or nomination system and
succession plan.
4. Profile and Qualification of RNC Members

Raden Pardede
The educational background, position, and work experience of RNC members can be seen in the Corporate Profile
section on page 77 of this 2020 BCA Annual Report.
D.E. Setijoso
Hendra Tanumihardja

During 2020, members of the RNC have participated in the following educational or training activities:
Raden Pardede Can be seen in the Board of Commissioner Chapter in the Subsection of Training Programs to
Annual Report.
D.E. Setijoso Can be seen in the Board of Commissioner Chapter in the Subsection of Training Programs to
Annual Report.
Hendra Webinar Accelerating Digital Catapa.com Jakarta, May 5, 2020
Tanumihardja Transformation During Crisis Indonesia
Webinar Moving Forward_The Dunamis Jakarta, May 19, 2020
Role Of HR During Unanticipated Indonesia
Challenges
Webinar Optimizing cost while Korn Ferry and IMD Jakarta, May 20, 2020
investing for the future of your Indonesia
company and Indonesia
Webinar OJK OJK Jakarta, July 22, 2020
Indonesia
Webinar Human Capital Trends Deloitte Jakarta, August 5, 2020

in Indonesia : The social Indonesia
enterprise at work
Webinar "Mengelola Talent di OJK Jakarta, August 18, 2020
Era Digital" Indonesia
CLSA Conference CLSA Jakarta, September 9, 2020
"Indonesian market: Key Indonesia
change on severance pay in
proposed Omnibus Law"
2020 - On Line Indonesia
Webinar “Introduction to the APINDO Jakarta, October 9, 2020
Omnibus law: the creation of Indonesia
employment - Manpower Cluster “


OJK Regulation No. 44/ ADPI (The Jakarta, October 27, 2020
POJK.05/2020 and No. 28/ Indonesian Pension Indonesia
POJK.05/2020 Socialization Fund Association)
Sustainable Finance Training– BCA Jakarta, November 2, 2020
Introduction to the Sustainable Indonesia
Finance for Members of Board of
Commissioners
Socialization of Law on Job BCA -Kemenaker Jakarta, November 11, 2020
Creation Indonesia
CoP on Health “Healthy BCA Jakarta, November 18, 2020
Digestive Dystem for a Better Indonesia
Life” with dr Johannes Juwono
Sadikin, Sp.PD
Socialization of The Book of BCA - Apindo - Jakarta, November 24, 2020
Guidance for Equality and USAID Indonesia
Inclusion in the Workplace
6. Term of Duty of RNC

The term of duty of RNC members shall expire at the end of the term of the RNC’s chairman, who is also an Independent
Commissioner of BCA, and can be re-elected to serve for the next period. The committee’s term of duty for this period
will end at the closing of the 2021 Annual GMS.
7. Independence of RNC Members

All members of the RNC have fulfilled the independency aspects, which do not have the financial, management,
Directors, and/or Controlling Shareholders, or business relationships with BCA that may influence their ability to act
independently.
The independence aspect of the members of RNC described in this table:

Independence Aspect Raden Pardede D.E. Setijoso Hendra
Tanumihardja
Having no financial relationship with the Board of √ √ √
Commissioners and Board of Directors.
Having no management relationship at the √ √ √
Company, subsidiaries or affiliated companies. √ √ √
Having no share ownership in the Company. √ √ √
Having no family relationship with the Board of √ √ √
Commissioners, Board of Directors, and/or fellow
members of the RNC.
Not serving as an administrator at any political parties, √ √ √
officials and government.
Requirements for RNC members are as follows: 3. RNC members who are independent
• General and Competency Requirements parties, can hold concurrent position
1. Chairman of RNC can only hold as an independent party at other
concurrent position as chairman at no committees in BCA, other banks, and/or
more than 1 (one) other committees in at other companies as long as he or she:
BCA. a. Has no affiliation with the
2. If the members of RNC are determined to BCA, members of the Board of
be more than 3 (three) members of RNC, Directors, members of the Board of
then the Independent Commissioners Commissioners, or the BCA’s major
members shall be at least (two) people. shareholders.
b. Has an experience related to
nomination and/or remuneration.
c. Does not hold concurrent positions
as a member of another committee
owned by BCA.

4. RNC members must comply with the 3. To assist the Board of Commissioners in
BCA’s Code of Ethics. conducting the performance appraisals
5. The Executive Officer in charge in compatibility with the remuneration
of human resources or employee received by each members of the Board
representatives who is the committee of Directors and/or members of Board of
members must have knowledge of the Commissioners.
BCA’s remuneration and/or nomination 4. To conduct periodic evaluation of the
system and succession plan. implementation of remuneration policy.

• Independency Requirements • Related to the Nomination Function:
1. RNC Committee members are prohibited 1. To develop and recommend to the
originate from members of Board of Board of Commissioners in regard to the
Directors, either the same bank or other selection and/or replacement systems
banks. and procedures of the members of Board
2. RNC members who are independent of Commissioners and Board of Directors
parties must originate from the outside to be further submitted to the GMS.
parties of the BCA and have no financial, 2. To give recommendations to the Board
management, share ownership and/or of Commissioners on:
family relationship with members of the a. Policy and criteria required in the
Board of Commissioners, members of the nomination process;
Board of Directors, and/or Controlling b. Prospective members of the Board
Shareholders, or business relationship of Commissioners and/or Board of
with BCA that may influence their ability Directors to be submitted to the
to act independently. GMS.
c. Composition of the members of the
8. Duties and Responsibilities of RNC Board of Directors and/or Board of
In carrying out its function, the RNC has the Commissioners.
following duties and responsibilities: d. Competence development program
• Related to the Remuneration Function: of the members of the Board of
1. To evaluate and ensure the BCA’s Directors and/or members of the
remuneration policy conform with the Board of Commissioners.
prevailing provisions and it based on e. Performance evaluation policy for
the performance, risk, fairness with members of the Board of Directors
peer groups, targets and the long- and/or members of the Board of
term strategy, fulfillment of reserves as Commissioners.
stipulated in prevailing regulations and 3. To recommend independent parties
the potential future revenue for BCA. as prospective members of the Audit
2. To give recommendations to the Board Committee and Risk Oversight Committee
of Commissioners on: to the Board of Commissioners.
a. Remuneration policy for the Board 4. To assist the Board of Commissioners
of Commissioners and Board of in conducting the performance
Directors to be submitted to the appraisals of the members of Board of
GMS. Directors and/or members of Board of
b. Structures and amounts of Commissioners based on pre-established
remuneration for members of benchmarks as the evaluation material.
Board of Directors and/or members • To conduct other tasks assigned by the Board
of Board of Commissioners. of Commissioners related to the remuneration
c. Remuneration policy for all and nomination in accordance with the
executive officers and employees prevailing provisions.
to be submitted to the Board • To report the result of reviews and
of Directors by the Board of recommendations with regard to the tasks
Commissioners. of the RNC to the Board of Commissioners if
needed.

9. Authority of RNC 10. Policies and Meeting Implementation of RNC

In performing its duties, the RNC has the authority The RNC holds meetings in accordance with the
to carry out the following activities: needs of the BCA, at the very least once every 4 (four)
1. To access documents, data and information months, as stipulated in the OJK Regulation No. 34/
regarding to the BCA’s employees, funds, POJK.04/2014 dated December 8, 2014 concerning
assets, and other resources as required. Nomination and Renumeration Committee of
2. To communicate with working unit and Issuer or Public Company. The meeting can only
other parties in BCA to obtain information or be held if it is attended by at least 51% (fifty-one
document related to the implementation of percent) of the total committee members, including
RNC’s duties. Independent Commissioners and Executive Officer
3. To obtain input and/or suggestions from who is in charge of the human resources function.
outside of BCA’s parties related to the RNC’s As of December 2020, RNC held 5 (five) meetings in
duties. total.
4. To perform other authorities granted by the
Board of Commissioners. Submission of results of RNC meetings is as follows:
a. The results of RNC meeting must be stated in
the minutes of meeting which describing the
date of meeting, attendance of RNC members,
meeting agenda, and meeting materials
b. Dissenting opinions that occur in the meetings
of committee should be clearly stated in
reasons thereof such dissent.
Attendances of RNC’s members in the meetings throughout 2020 are as follows:

Raden Pardede 5 5 100%
D.E. Setijoso 5 5 100%
Hendra Tanumihardja 5 5 100%
Of the 5 (five) RNC meetings, 3 (three) meetings were held to discuss remunerations and 2 (two) were held to discuss
nominations with the following details:
No. Date Agenda
1 January 22, 2020 Recommendation of the new proposed Director for the tenure 2020-2021
2 February 26, 2020 Discussion on the evaluation results of Board of Directors and Board of Commission-
ers self assessment
3 March 19, 2020 Recommendation of tantiem distribution to the members of Board of Commission-
ers and members of Board of Directors for the year of 2019
4 April 29, 2020 Recommendation of remuneration package for new members of Board of Director
for the financial year 2020 until the close of AGM in 2021
5 August 26, 2020 Recommendation of Risk Oversight Committee (ROC) member
11. RNC Remuneration

Remuneration paid to members of RNC for 1 (one) year is Rp62,447,642,283.00 The remuneration comprises of salary/
honorarium and other bonuses as the BCA’s officer.

12. Realization of Work Program and Implementation of • Board of Commissioners Decree No. 098/SK/
RNC Activities in 2020 KOM/2020 dated July 8, 2020 concerning the
The realizations of RNC work program throughout Integrated Governance Committee – BCA
2020 are as follows: Financial Conglomerate.
1. Formulated recommendation on the nomination • Board of Directors Decree No. 125/SK/
of the new Directors for the year 2020-2021. DIR/2020 dated July 10, 2020 concerning
2. Formulated recommendation related to the Appointment of Members of Integrated
remuneration of the new Directors for the year Governance Committee.
2020-2021.
3. Formulated recommendation related to the 2. IGC Charter
proposed tantiem to the Board of Commissioners In carrying out its duties and responsibilities,
and Board of Directors for 2019 performance. IGC has the work guidelines which stipulated in
4. Conducted the evaluation on the self assessment the IGC Charter, which has been ratified based
result of Board of Director and Board of on the Board of Commissioners Decree No. 098/
Commissioner. SK/KOM/2020 dated July 8, 2020 concerning
Integrated Governance Committee – BCA Financial
Conglomerate.
13. Policy Related to Board of Director’ Succession
This Board of Directors succession policy covers: The scope governed in the IGC Charter, as follows:
a. Develop and provide recommendations on systems • Legal Basis (Reference);
and procedure of selection and or replacement of • Structure and Membership;
members of Board of Commissioners and Board • Membership Requirements;
of Directors to the Board of Commissioners, to be • Term of Duty
submitted to the GMS. • Concurrent Position;
b. Provide recommendations on prospective • Duties and Responsibilites;
members of the Board of Commissioners and/or • Competency;
Board of Directors to the Board of Commissioners to • Authority;
be submitted to the GMS. • Work Mechanism;
c. Rotate the positions of each executive officer of BCA • Work Ethics;
in order to prepare the executive officers to gain. • Work Hours;
• Meetings;
4. INTEGRATED GOVERNANCE COMMITTEE (IGC) The IGC Charter has been uploaded on the BCA
The IGC was formed by and is responsible to the Board of website (www.bca.co.id) under the Good Corporate
Commissioners of the BCA as the main entity in the Financial Governance section.
Conglomerate. IGC was formed with the aim to assist the
Board of Commissioners of the main entity in supervising 3. Structure and Membership of the IGC
the implementation Integrated Governance in the BCA The IGC’s composition meets the requirements
Financial Conglomerate. of prevailing regulations in accordance with OJK
Regulation No. 18/POJK.03/2014 concerning the
The composition of BCA financial conglomerate can be seen Implementation of Integrated Good Corporate
in the Structure of BCA financial conglomerate on page 501 Governance for Financial Conglomerates and
of this 2020 BCA Annual Report. stipulated in Integrated Committee Charter.
In 2020, BCA’s IGC’s Committee consisted of 11
1. Legal Basis (eleven) members which appointed by the Board
The formation of the Integrated Governance of Director of main entity through the Board of
Committee refers to the following regulations : Directors Decree No. 125/SK/DIR/2020 dated July
• OJK Regulation No. 18/POJK.03/2014 concerning 10, 2020 concerning the Appointment of Members
Implementation of Integrated Good Corporate of the Integrated Governance Committee and
Governance for Financial Conglomerates. the Board Commissioners of Main Entity Meeting
• OJK Circular Letter No. 15/SEOJK.03/2015 Minutes Resolution No. 16/RR/KOM/2020 dated
Implementation of Integrated Governance for July 1, 2020.
Financial Conglomerate.
• Board of Commissioners Decree No. 037/SK/
KOM/2015 dated February 26, 2015 concerning
the Establishment of Integrated Governance
Committee.

Integrated Governance Committee Composition as of December 31, 2020

Position in Posititon in Financial
Name Expertise Term of Duty
Committee* Conglomerate
Members from Main Entity
Sumantri Slamet Chairman Independent Information April 2021
(concurrently as Commissioner in the Technology and Risk
member) Main Entity Management
Wimpie Rianto Member Independent Party in Risk Management April 2021
the Main Entity ** and General
Management
Members from Subsidiaries***
Sulistiyowati Member Independent Accounting and April 2021
Commissioner PT BCA Finance
Finance
Gustiono Kustianto Member Independent Risk Management April 2021
Commissioner PT
Asuransi Umum BCA
Pudjianto Member Independent Financial April 2021
Commissioner PT Management and
Asuransi Jiwa BCA Accounting, Risk
Management, Life
Insurance
Suyanto Sutjiadi Member Independent Risk Management April 2021
Commissioner PT Bank
BCA Syariah
Sutedjo Prihatono Member Sharia Supervisory Syariah Banking April 2021
Board Member PT General Management
Bank BCA Syariah
Rudy Harjono Member Independent Director Trade Finance April 2021
BCA Finance Limited
Mendari Handaya Member Independent Credit Risk and Risk April 2021
Commissioner PT Management
BCA Multi Finance
d/h Central Santosa
Finance
Hendra Iskandar Lubis Member Independent Capital Market and April 2021
Commissioner PT BCA Finance
Sekuritas
Ignatius Djulianto Member Independent Information April 2021
Sukardi Commissioner PT Bank Technology and
Digital BCA Information Security
*)
Membership of the Independent Commissioners, Independent Parties, and members of Sharia Supervisory Board in the IGC in the financial
conglomerate is not counted as dual position.
**)
Independent parties who are the members of IGC Committee appointed by the Board of Commissioners of the main entity.
***)
Appointment of the IGC members who are the Independent Commissioners and/or Sharia Supervisory Board, that representing Financial Services
Institution (FSI) in BCA financial conglomerate are appointed based on the appointment of each of the Financial Services Institution (FSI).
Number and Composition of Independent Commissioners

The number and composition of Independent Commissioners who are IGC members are adjusted to the needs of the
financial conglomerate, as well as the efficiency and effectiveness in carrying out the tasks of IGC, and heed the least
representation of each financial service sector.
4. Profile and Qualification of IGC Members

Sumantri Slamet
The educational background, position, and work experience of IGC members can be seen in the Corporate Profile
Wimpie Rianto
The educational background, position, and work experience of IGC members can be seen in the Corporate Profile

Sulistiyowati Rudy Harjono

The educational background, position, and work The educational background, position, and work
experience of IGC members can be seen in the experience of IGC members can be seen in the
Corporate Profile section on page 86 of this 2020 Corporate Profile section on page 88 of this 2020
BCA Annual Report. BCA Annual Report.
Gustiono Kustianto Mendari Handaya

Pudjianto Hendra Iskandar Lubis

Suyanto Sutjiadi Ignatius Djulianto Sukardi

Sutedjo Prihatono
The educational background, position, and work
experience of IGC members can be seen in the
Corporate Profile section on page 88 of this 2020
BCA Annual Report.

During 2020, members of the IGC have participated in the following educational or training activities:
Sumantri Slamet Can be seen in the Board of Commissioner Chapter – in the Subsection of Training Programs to
Annual Report.
Wimpie Rianto Indonesia Knowledge Forum Virtual Virtual October 6-7, 2020
Sustainable Finance Training– DPP BCA Virtual November 2, 2020
Finance
Sulistiyowati Indonesia Knowledge Forum BCA Virtual 6-7 Oktober 2020
Finance
National Webinar “ Webinar APPI, Jakarta - Virtual July 28, 2020
Nasional “Recovery of Financing Indonesia
Industry Health”
Gustiono How Risk Management Mitigate Widya Dharma Jakarta March 10, 2020
Kustianto Window-dressing in Insurance Artha
Industry


Pudjianto Webinar: Pandemic COVID-19: Digital Risk Virtual August 5, 2020
Lesson Learned and Moving Management in
Forward Indonesia.
Business Interruption: Policy AAMAI (Indonesian Jakarta August 26, 2020
Wordings and Claims Handling Association
of Insurance
Management
Experts)
Pelatihan Sustainable Finance DPP BCA Virtual November 2, 2020
– Pengenalan Keuangan
Berkelanjutan
Suyanto Sutjiadi Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Finance
Implementing Operational Risk PT Nusantara Bona Wisma BCA June 18, 2020
Management for Operation Pasogit, Jakarta Syariah
Excellence in Digital Era and The
Macroeconomic Factors Impact
on Liquidity Risk
Sutedjo Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Prihatono
Finance
Rudy Harjono Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Mendari Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Handaya
“Multifinance Road to APPI Virtual Oktober 1, 2020
Recovery” Seminar
Finance
Hendra Iskandar Continuing Education Program Indonesia Securities Virtual June 18, 2020
Lubis for the Board of Directors and Companies
Board of Commissioners of Association
Securities Companies
Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Finance
Ignatius Indonesia Knowledge Forum BCA Virtual October 6-7. 2020
Djulianto
Sukardi
Finance
6. Term of Duty of IGC

Tenure of the members of the IGC is the same as the tenure of BCA’s Board of Commissioners (main entity), and can
be can be re-elected to serve for the next period . Tenure of the currently in charge members of the IGC will end at
the closing of the 2021 Annual GMS.

7. Independence of IGC Members

Independence and requirements of IGC members follow the independence and requirements of the Board of Directors
and/or Board of Commissioners of the main entity and/or independence and requirements of the Board of Directors
and/or Board of Commissioners of subsidiaries in the Financial Conglomerate.
All members of the IGC are independent parties who do not have the financial relationship, management relationship,
Directors, and/or Controlling Shareholders, or business relationship with BCA and/or subsidiaries that may influence
their ability to act independently.
The Independence Aspect of the Integrated Governance Committee described in this table:
Sumantri Wimpie Gustiono Gustiono Suyanto
Independence Aspect Sulistiyowati
Slamet Rianto Kustianto Kustianto Sutjiadi
Having no financial √ √ √ √ √ √
relationship with the Board of
Directors.
Having no management √ √ √ √ √ √
relationship at the company,
subsidiaries or affiliated
companies.
Having no share ownership in √ √ √ √ √ √
the company.
Having no family √ √ √ √ √ √
relationship with the Board
of Commissioners, Board
of Directors, and/or fellow
members of the IGC.
Not serving as an √ √ √ √ √ √
administrator at any
political parties, officials and
government.
Sutedjo Rudy Mendari Hendra Iskandar Ignatius Djulianto

Independence Aspect
Prihatono Harjono Handaya Lubis Sukardi
Having no financial √ √ √ √ √
relationship with the Board of
Directors.
Having no management √ √ √ √ √
relationship at the company,
subsidiaries or affiliated
companies.
Having no share ownership in √ √ √ √ √
the company.
Having no family √ √ √ √ √
relationship with the Board
of Commissioners, Board
of Directors, and/or fellow
members of the IGC.
Not serving as an √ √ √ √ √
administrator at any
political parties, officials and
government.

Requirements for IGC members are as follows: 8. Duties and Responsibilities of IGC
• General Requirements IGC has the following duties and responsibilities:
a) IGC members must have good integrity, a. Evaluate the implementation of Integrated
character, and morals. Governance, at least through the assessment
b) IGC members must meet the requirements of internal controls adequacy and the
as Independent Commissioner at the implementation of the compliance function
main entity and on each of Financial in an integrated manner.
Services Institution (FSI), in accordance b. Provide recommendations to the Board of
with regulatory provisions on each of Commissioners of BCA as the main entity in
the financial services sector. the Financial Conglomerate to improve the
c) IGC members who are independent effectiveness of supervision of the Integrated
parties, holding more than one position Governance implementation, including
as an independent party at other Integrated Governance Guideline refinement.
committees in BCA, other banks, and/or
at other companies is allowed as long as 9. Authority of IGC
he or she: In performing its duties, the IGC has the authority
1. Meets the required competencies. to carry out the following activities:
2. Meets the independency criteria. a. Request the information from working units
3. Can keep BCA/Financial Services in the form of evaluation results related to:
Institution (FSI) incorporated 1) The implementation of Integrated
within BCA Financial Conglomerate Internal Audit Function;
matters confidential. 2) The implementation of Integrated
4. Adhere to the applicable Code of Compliance Function; and
Conduct. 3) The implementation of Integrated Risk
5. Do not neglect their duties and Management Function.
responsibilities as committee b. To perform other activities in accordance with
members of IGC’s BCA. IGC Charter.
• Competency Requirements 10. Policies and Meeting Implementation of IGC

a. IGC members must possess the necessary The implementation of IGC duties and
skill and knowledge in their respective responsibilities performed through the IGC
fields. meeting. IGC holds the meeting at least 1 (one)
b. IGC members are willing to continuously time in 1 (one) semester, as stipulated in IGC
improve competence through training Charter. A meeting can only be held if it is attended
and education. by at least 51% (fifty-one percent) of the total
• Independency Requirements committee members. As of December 2020, IGC
a. IGC members are not allowed to held 5 (five) meetings in total.
originate from Board of Directors of
the main entity, subsidiaries and other Provisions for IGC meetings, as follows:
banks. a. IGC meetings can be held through electronic
b. IGC members who are independent media (video conference).
parties must originate from the outside b. To expedite the implementation of duties,
parties of BCA and have no financial IGC assisted by Secretary of IGC to carry out
relationship, management relationship, secretarial duties with the following:
share ownership and/or family 1) Arrange the meeting schedule.
relationship with members of the Board 2) Propose and contact the prescribed
of Commissioners, members of the interviewees.
Board of Directors, and/or Controlling 3) Prepare and distribute the meeting
Shareholders, or business relationship invitation and materials.
with BCA that may influence their ability 4) Prepare and distribute the minutes of
to act independently. meeting.

c. If required, IGC can invite the interviewees Delivery of results of IGC meetings as follows:
from the Board of Commissioners members, a. For each of the IGC meeting, there are
Board of Directors members, or other minutes meeting documentations that state
parties from the internal and also external the dates of meetings, attendance of the IGC
of the main entity and the Financial Services members, agenda, and meeting materials.
Institution (FSI) which part of BCA Financial b. Dissenting opinions that occur in the meetings
Conglomerate. of the committee should be clearly stated in
reasons behind such dissent.
Attendance of IGCs members in the meetings conducted throughout 2020 are as follows :
Sumantri Slamet 5 5 100%
Wimpie Rianto 5 4 80%
Sulistiyowati 5 5 100%
Gustiono Kustianto 5 5 100%
Pudjianto 5 4 80%
Suyanto Sutjiadi 5 4 80%
Sutedjo Prihatono 5 3 60%
Rudy Harjono 5 5 100%
Mendari Handaya 5 5 100%
Hendra Iskandar Lubis 5 5 100%
Ignatius Djulianto Sukardi *) 2 2 100%
*) Mr. Ignatius Djulianto Sukardi effectively serve on July 10, 2020
Meetings agenda of IGC throughout 2020 are as follows:

No. Date Agenda
1 January 21, 2020 Integrated Governance Committee Self-Assessment
2 March 11, 2020 Integrated Governance Committee Reporting to the Board of Commissioners of the
main entity (Q2/2019)
3 June 10, 2020 • COVID-19 Pandemic Discussion, impact to the main entity, subsidiary, issues and
anticipation/mitigation and solution
• Integrated Governance Committee Charter Finalization
4 September 23, 2020 Integrated Governance Committee Reporting to the Board of Commissioners of the
main entity (Q1/2020)
5 December 10, 2020 Corporate Charter in accordance to OJK Regulation No. 45/POJK.03/2020, and OJK
Regulation 44/POJK.05/2020 implementation
11. Realization of Work Program and Implementation of IGC Activities in 2020

Throughout 2020, the IGC carried out IGC activities/work programs, such as, evaluating the implementation of
integrated governance in the BCA financial conglomerate. The evaluations were carried out, among others, through
the presentation and discussion of the Integrated Internal Audit Report and the Integrated Compliance Report.

EXECUTIVE COMMITTEES OF THE BOARD interest rate risk, and controlled foreign exchange
OF DIRECTORS risk through the establishment of BCA’s policies and
strategies for assets and liabilities management.
BCA has 7 (seven) Executive Committees appointed by the
Board of Directors to assist in carrying out the duties of the Guidelines of ALCO
Board of Directors. The Executive Committees are tasked BCA has guidelines that support the implementation
with providing objective opinions to the Board of Directors of ALCO’s duties and responsibilities, which are
and help to improve the effectiveness of the implementation listed in the Board of Directors Decree No. 167/SK/
of the Board of Directors’ duties in systematic manner, as well DIR/2019 dated October 25, 2019 regarding the Asset
as making contributions in accordance with their duties and Liability Committee (ALCO) Structure and the Board
responsibilities. The Executive Committees under the Board of Commissioner Decree No. 067/SK/KOM/2020 dated
of Directors are: June 2, 2020 regarding the Scope of Duties and
1. Asset and Liability Committee. Responsibilities of the Board Directors and the main
2. Risk Management Committee. organization structure of PT Bank Central Asia Tbk.
3. Integrated Risk Management Committee. Scopes stipulated in ALCO’s decree are as follows:
4. Credit Policy Committee. • Organization scope
5. Credit Committee. - Mission, Main Function, Position and
6. Information Technology Steering Committee. Authority
7. Personnel Case Advisory Committee. - Position and Composition of Committee
• Completeness of Committee
1. ASSET AND LIABILITY COMMITTEE (ALCO) - Committee Personnel
ALCO is a permanent committee under the Board of - Main Duties
Directors whose mission is to optimally achieve BCA’s - ALCO’s working group
profitability levels, as well as ensuring liquidity risk, - Decision Making and Accountability
1. Structure, Membership of ALCO, and Voting Rights Status

Based on the Board of Directors Decree No. 167/SK/DIR/2019 regarding the Asset Liability Committee (ALCO) Structure,
so the structure, membership and voting rights status of ALCO are as follows:
Position in the Committee Served by Voting Rights Status
Chairman (concurrently President Director Reserve voting rights
as a member)
Members Deputy President Director 1 Reserve voting rights
• Deputy President Director 2
• Compliance and Risk Management Director
• Corporate Banking Director
• Commercial and SME Banking Director
• Regional and Branch Network Director
• Credit and Legal Director
• Banking Transactions Director
• Planning and Finance Director
• Executive Vice President (EVP) in charge of Treasury Division
and International Banking Division
• Executive Vice President (EVP) in charge of the Corporate
Banking Group
• Executive Vice President (EVP) in charge of the Corporate
Finance Division and the Corporate Secretary and
Communications Division
• Head of the International Banking Division
• Head of Treasury Division
• Head of Corporate Finance Division
• Head of Corporate Strategy and Planning Division
• Head of the Corporate Banking, Transaction and Finance
Group
• Head of Commercial and SME Business Division
• Head of Banking Transaction Product Development Division
• Head of Banking Transaction Business Development and
Marketing Division
• Head of Banking Transaction Cooperation Solution
Development Division
• Head of Consumer Credit Business Division
• Head of Risk Management Work Unit
Secretary Senior Advisor Risk Management Work Unit in charge of Asset No Voting Rights
Liability Management (ALM)

2. Main Functions, Authorities, and Duties and Responsibilities of ALCO

Responsibilities of ALCO ALCO members who have voting rights, have the
following main duties:
Main Functions of ALCO a. To provide input to the ALCO secretary for the
ALCO has the following functions: preparation of meeting agenda and materials
a. To establish and evaluate liquidity b. To provide input in the form of information
management policies and strategies to and analysis on the ALCO meeting, regarding:
maintain liquidity in accordance with • Methodology for determining price of
the applicable provisions, meet BCA’s funds and loans products.
liquidity needs, including unexpected fund • Methodologies for measuring liquidity
requirements, and minimize idle funds. risk, interest rate risk and foreign
b. To establish and evaluate policies and exchange risk.
strategies related to market risks, such as • Determination of the price of funds and
interest rate risk and foreign exchange risk. loan products.
c. To establish and evaluate pricing policies and • Competitiveness of interest rates for
strategies for funding products, loans and funds and loan products.
inter-office accounts. • Competitor bank strategy.
d. To establish and evaluate policies and • Constraints on the application of ALCO’s
strategies in structuring investment portfolios. decision results.
e. To establish and evaluate policies and • Customer behavior and its changes.
strategies for arranging balance sheet
structure by anticipating changes in interest 3. Meeting of ALCO
rates to achieve an optimal net interest The terms of ALCO meetings are as follows:
margin. - ALCO meetings are held as necessary and at
least once every month.
Authorities of ALCO - ALCO meetings are valid if attended by at
ALCO has authority to take strategic decisions in least 1/2 (half) of the total members of ALCO
the management of the BCA’s assets and liabilities plus 1 (one) member, including the chairman
within parameters set by the Board of Directors. or alternate, or attended by 6 (six) Directors,
The authority of ALCO are as follows: including the chairman or alternate.
a. To establish interest rates on time deposits,
savings, and current accounts. 4. Decision Making
b. To establish lending rates. The decision-making provisions are as follows:
c. To establish funding and investment - Decision making in relation to the exercise of
strategies. ALCO’s authority will only be taken through
d. To establish hedging strategy where necessary. legitimate ALCO meeting decisions.
e. To establish limits relating to liquidity risk, - ALCO meeting decisions are valid and binding
interest rate risk, and foreign exchange risk if approved by 1/2 (half) of the members with
according to the overall risk management voting rights present plus 1 (one) vote.
policy.

5. Frequency of ALCO Meetings in 2020

As of December 31, 2020, ALCO held 20 (twenty) meetings with details of the attendance of ALCO members as
follows:
Number of
Position Attendance Percentage
Meetings
President Director (Jahja Setiaatmadja) 1) 20 20 100%
Deputy President Director (Suwignyo Budiman) 20 20 100%
Deputy President Director (Armand W. Hartono) 20 18 90%
Credit and Legal Director (Subur Tan) 20 20 100%
Corporate Banking Director (Rudy Susanto) 20 19 95%

Commercial and SME Banking Director (Henry Koenaifi) 20 20 100%
Regional and Branch Network Director (Erwan Yuris Ang) 20 18 90%
Compliance and Risk Management Director (Inawaty Handojo) 8 8 100%
Compliance and Risk Management Director (Haryanto T. Budiman) 2) 12 11 92%
Banking Transactions Director (Santoso) 20 19 95%

Planning and Finance Director (Vera Eve Lim) 20 19 95%
Executive Vice President (EVP) in charge of Treasury Division and
20 18 90%
International Banking Division
Executive Vice President (EVP) in charge of the Corporate Banking Group 20 15 75%
Executive Vice President (EVP) in charge of the Corporate Finance Division

20 9 45%
and the Corporate Secretary and Communications Division
Division Head Member or Representative Officer:
International Banking Division 20 18 90%

Treasury Division 20 20 100%
Corporate Finance Division 20 16 80%
Corporate Strategy and Planning Division 20 19 95%
Corporate Banking, Transaction, and Finance Group 20 18 90%
Commercial and SME Business Division 20 20 100%
Banking Transaction Product Development Division 20 17 85%
Banking Transaction Business Development and Marketing Division 20 19 95%
Banking Transaction Cooperation Solution Development Division 20 18 90%
Consumer Credit Business Division 20 19 95%

Risk Management Work Unit 20 20 100%
1)
Chairman of ALCO
2)
Assuming the position of Compliance and Risk Management Director replacing Mrs. Inawaty Handojo since June 2, 2020 (No. 067/SK/
KOM/2020)

The details of the implementation of ALCO meetings throughout 2020 are as follows:
No. Date Agenda
1 January 29, 2020 a. Follow-up report on the previous ALCO meeting resolutions.
b. Economic parameters which include inflation, Bank Indonesia interest rates,
2 February 25, 2020
Term Deposit, Rupiah and USD yield curves, Rupiah and USD market liquidity,
3 March 17, 2020 and Rupiah exchange rate.
c. Liquidity reserves comprising primary and secondary Rupiah and foreign
4 March 27, 2020
exchange reserves, Rupiah and foreign exchange fund structure, credit
5 April 15, 2020 projection, liquidity projection.
6 April 27, 2020 d. Banking Book Interest Rate Risk based on Earnings Perspective (NII method) and
Economic Value Perspective (EVE method).
7 May 15, 2020 e. Development of Trading Book and Forex Interest Rate Risk.
8 May 29, 2020 f. Yield and Cost of Funds in rupiah and Foreign Currency.
g. Analysis of Assets Liabilities Management.
9 June 22, 2020 h. Stress Test for Liquidity Risk and Stress Test for Exchange Rate Risk and Trading
10 June 29, 2020 Book Interest Rate.
i. Development of Bank Funds on Total Banking
11 July 17, 2020 j. Proposed Fund interest rate, Credit and Basic Credit Interest Rates (SBDK)
12 July 28, 2020 k. Profit/loss projections.
13 August 12, 2020

14 August 25, 2020
15 September 15, 2020
17 October 14, 2020
18 October 23, 2020
19 November 16, 2020
20 December 21, 2020
6. Accountability Reporting
Accountability and realization of the committee’s work are reported through:
a. Minutes of regular meetings.
b. Minutes of special meetings held to discuss specific issues.
c. Data and information related to the areas covered.
d. Notes and ALCO’s opinion regarding the minutes of meetings and relevant data and information.
7. Realization of Work Program in 2020

Throughout 2020, ALCO has realized the following work programs:
a. Evaluating the strategy and the position of BCA assets and liabilities in accordance with the objective of liquidity
risk management, interest rate and exchange rate.
b. Evaluating and establish the changes in interest rates funds and loans, the interest rate on a credit basis, and the
limit related to Asset Liability Management (ALM).
c. Reviewing of the results of the simulation of the profit/loss in accordance with ALM strategy of BCA.
d. Establishing policy and strategy in the arrangement of balance sheet structure and investment portfolio.
8. Work Plan of ALCO

ALCO has established work plans for 2021 as follows:
a. Establish and evaluate policies and strategies for the management of BCA’s assets and liabilities to ensure
liquidity, interest rate and exchange rate risks are controlled.
b. Establish and evaluate pricing policies and strategies for fund and loan products, as well as basic lending rates.
c. Establish and evaluate policies and strategies in structuring investment portfolios.
d. Establish and evaluate policies and strategies for arranging balance sheet structure by anticipating changes in
interest rates to achieve an optimal net interest margin.

2. RISK MANAGEMENT COMMITTEE (RMC) Scopes stipulated in the Structure of the Risk
RMC was established to ensure that the risk management Management Committee are as follows:
framework provides adequate protection against all • Organization Scope
BCA risks. - Mission, Main Function, Position and
Authority
Guidelines of RMC - Position and Composition of Committee
In order to support the implementation of RMC’s duties • Completeness of Committee
and responsibilities, RMC is guided by the Board of - Committee Personnel
Directors Decree No. 120/SK/DIR/2019 dated August 6, - Main Duties
2019 concerning the Structure of the Risk Management - Decision Making and Accountability
Committee and OJK Regulation No.18/POJK/03/2016
dated March 16, 2016 concerning Implementation of
Risk Management for Commercial Banks.
1. Structure, Membership of RMC, and Voting Rights Status

Based on the Board of Directors Decree No. 120/SK/DIR/2019 dated August 6, 2019 concerning the Structure of the
Risk Management Committee, so the structure, membership and voting rights status of RMC are as follows:
Chairman (concurrently Secretary (concurrently permanent member) Reserve voting rights
as a member)
Permanent members 1) • All members of the Board of Directors Reserve voting rights
• Executive Vice President of the Credit Risk Analysis Group
(EVP GARK)
• Head of Compliance Work Unit
• Head of Internal Audit Division 3)
Non-permanent • Executive Vice President in except EVP GARK Reserve voting rights
members 2) • All Heads of Divisions/Work Units/Groups, outside Permanent
Members
Secretary (concurrently Head of Risk Management Work Unit/Substitute Officer Reserve voting rights
permanent member)
Notes
1)
For concurrent position, the person only has one vote.
2)
Presence is according to the topic discussed.
3)
Do not have voting rights.
2. Main Functions, Authorities, and Duties and Responsibilities of RMC

Responsibilities of RMC RMC members have the following main duties:
a. Provide suggestions to the RMC secretary on
Main Functions of RMC topics and meeting materials to be discussed
RMC has the following main functions: at the meeting of RMC.
a. Draw up policies, strategies, and guidelines to b. Provide information and analysis related to
implement risk management. the topics discussed at the meeting of RMC.
b. Improving the implementation of risk Topics that can be discussed at the meeting
management based on the results of include:
evaluation of the effective implementation • The direction and objectives of BCA
of the risk management process and system. in formulating policies, strategies and
c. Determining matters related to business guidelines fot the implementation of risk
decisions that deviate from the normal management and changes if necessary.
procedures (irregularities). • Assessment of effectiveness of
the risk management framework
Authorities of RMC implementation.
The RMC has the authority to assess and provide • Developments and trends in total risk
recommendations on matters relating to the risk exposure from BCA and suggestions
management for the Board of Directors to make of an acceptable level of overall risk
decisions. tolerance (risk appetite).


• Results of studies regarding the total risk 3. Meeting of RMC

exposure faced by BCA and its impact. The provisions of RMC meetings are as follow:
• Assessment of BCA’s capital adequacy in a. RMC meetings are carried out according
dealing with the risk of losses that arise to the needs and at least once in 3 (three)
using various stress testing scenarios. months or 4 (four) times in 1 (one) year.
• Proposal for developing risk measurement b. RMC meetings are valid if attended by at
methodologies, contingency plans least 2/3 (two thirds) of permanent members
in abnormal conditions (worst cast or 1/2 (one half) of the permanent members
scenario), and other methods related to by requesting the approval of all permanent
BCA risk management. members.
• Matters requiring justification related
to business decisions that deviate from 4. Decision Making
normal procedures (irregularities). The following are the provisions concerning
• Limits of authority, exposure, and decision making:
concentration of the loan portfolio a. Decision making concerning the use of RMC
as well as other parameters aimed at authority is only made through the legitimate
limiting risk. results of RMC meeting.
b. The decisions of RMC meeting are valid and
binding if approved by more than 1/2 (one
half) of the number of members present.
5. Frequency of RMC Meetings in 2020

As of December 31, 2020, RMC held 4 (four) meetings with details of the attendance of RMC members as follows:
Position Number of Meetings Attendance Percentage

President Director (Jahja Setiaatmadja) 4 4 100%
Deputy President Director (Suwignyo Budiman) 4 3 75%
Deputy President Director (Armand W. Hartono) 4 4 100%
Credit and Legal Director (Subur Tan) 4 4 100%
Commercial and SME Banking Director (Henry
4 4 100%
Koenaifi)
Regional and Branch Network Director (Erwan Yuris
4 4 100%
Ang)
Human Resource Director (Lianawaty Suwono) 4 1 25%
Planning and Finance Director (Vera Eve Lim) 4 4 100%
Compliance and Risk Management Director (Inawaty
1 1 100%
Handojo) 1)
Compliance and Risk Management Director (Haryanto
3 3 100%
T. Budiman) 2)*)
Information Technology Director (Gregory Hendra
3 3 100%
Lembong) 3)*)
EVP of Credit Risk Analysis Group (GARK) 4 4 100%
Head of Compliance Work Unit 4 4 100%
Head of Risk Management Work Unit (Secretary) 4 4 100%
Head of Internal Audit Division 4 4 100%
EVP of Corporate Finance Division and the Corporate
2 2 100%
Secretary and Communications Division 4)
Head of Commercial and SME Business Division 4) 1 1 100%
Head of Corporate Finance Group 4) 1 1 100%
Head of Network and Regional Development 4) 1 1 100%


Head of Enterprise Security Work Unit 4)
1 1 100%
Head of Corporate Secretary and Communication
1 1 100%
Division 4)
Head of Operation Strategy and Development
1 1 100%
Division 4)
Head of Legal Group 4) 1 1 100%
Notes:
1)
Served as chairman (Compliance and Risk Management Director) until May 2020.
2)
Served as chairman (Compliance and Risk Management Director) starting in June 2020.
3)
Served as Director starting in June 2020.
4)
The number of meetings for non-permanent members is in accordance with the invitations for the related discussion topic.
*)
Number of meetings in line with effectively serving as Directors.
The details of the implementation of RMC meetings throughout 2020 are as follows:
No. Date Agenda
1 March 27, 2020 - Liquidity Stress Test (General Market Stress Scenario)
- Impact Simulation of OJK Regulation No. 11/POJK.03/2020
2 August 5, 2020 - Credit Portfolio as of June 2020
- Liquidity Stress Test (General Market Stress Scenario)
3 October 14, 2020 - Minimum Operational Risk Capital Adequacy Requirement using Standardized
Approach.
- Cyber Risk and Mitigations
4 November18, 2020 - Financial Conglomerates (Preparation of the Corporate Charter)
6. Accountability Reporting c. Informing condition of BCA portfolio as of

Accountability and work realization of the RMC June 2020.
are reported through: d. Informing development of BCA liquidity up
a. Periodical written report at least once to July 2020 and BCA’s funding capacity for
in 1 (one) year to the Board of Directors stress condition in the market according to
concerning the results of the routine RMC the stress test assumpstions.
meetings. e. Informing the new OJK Circular Letter
b. Written report to the Board of Directors regarding the calculation of RWA for
concerning the results of special meetings Operational Risk.
held to discuss certain matters. f. Informing the Cyber Risk and its mitigation.
c. Special report or activity report (if necessary). g. Informing the OJK Regulation No. 45/
POJK.03/2020 concerning Financial
7. Realization of Work Program in 2020 Conglomerates, which includes the criteria
In carrying out its duties during 2020, RMC and coverage of the financial conglomerate
accomplished the following work programs: and the Company Charter.
a. Informing BCA’s funding capacity for stressful
conditions in the market.
b. Informing simulation results regarding impact
of the implementation of OJK Regulation No.
11/POJK.03/2020 related to national economic
stimulus.

3. INTEGRATED RISK MANAGEMENT COMMITTEE OJK Regulation No. 18/POJK.03/2016 concerning

(IRMC) Implementation of Risk Management for Commercial
IRMC was established to ensure that the risk Banks, OJK Regulation No. 17/POJK.03/2014 concerning
management framework provides adequate protection The Implementation of Integrated Risk Management
against all risks faced by BCA and its Subsidiaries in an for Financial Conglomerates, and OJK Regulation No.
integrated manner. 45/POJK.03/2020 concerning Financial Conglomerates.
The IRMC’s structure is determined based on the Board Scopes stipulated in the Board of Directors Decree
of Directors Decree No. 121/SK/DIR/2019 dated August No. 121/SK/DIR/2019 concerning the Integrated Risk
6, 2019 concerning the Integrated Risk Management Management Committee Structure are as follow:
Committee Structure. • Lingkup Organisasi Organization Scope
- Mission, Main Function, Position and
Guidelines/Charter Authority, and
In carrying out the duties and responsibilities, IRMC - Position and Composition of Committee
refers to the Board of Directors Decree No. 121/ • Completeness of Committee
SK/DIR/2019 dated August 6, 2019 concerning the - Committee Personnel, Main Duties, and
Integrated Risk Management Committee Structure, - Decision Making and Accountability
1. Structure, Membership of IRMC, and Voting Rights Status

Based on the Board of Directors Decree No. 121/SK/DIR/2019 concerning the Integrated Risk Management Committee
Structure, one of which regulates the structure, membership and voting rights status of IRMC, which are as follows:
Chairman (concurrently The director in charge of the integrated risk management Reserve voting rights
as a permanent member) function
Permanent member 1) • All members of the Board of Directors
• Head of Internal Audit Division 3)
Non-permanent member • All of Executive Vice President
2)
• All Heads of Divisions/Business Units/Groups/Work Units
1. Executive Officer related to Subsidiaries, other than Permanent Members
2. Subsidiary Director *) Directors who represent and are appointed by the Subsidiary
Secretary (concurrently as Head of Risk Management Work Unit/Alternate Officer

a permanent member)
Notes:
*)
The number and composition are adjusted to the needs as well as the efficiency and effectiveness of the implementation of IRMC duties by taking into account,
among others, the representation of each financial service sector.
1)
If there are concurrent positions, the person concerned only has one vote.
2)
According to the topics discussed.
3)
Do not have voting rights.

2. Main Functions, Authorities, and - Matters requiring justification related

Responsibilities of IRMC to business decisions that deviate from
Main Functions of IRMC normal procedures (irregularities).
The IRMC has the main function to provide - Limit of authority, exposure, and
recommendations to the Board of Directors, which concentration of the loan portfolio
at least include: as well as other parameters aimed at
• Compilation of integrated risk management limiting risk.
policies. - Refining the implementation of
• Revision or refinement of risk management integrated risk management periodically
policy based on evaluation results. and incidentally as a result of changes
in internal and external conditions that
Authorities of IRMC affect capital adequacy, risk profile, and
The IRMC has the authority to review and provide ineffectiveness in the implementation of
recommendations on matters related to integrated integrated risk management based on
risk management for decisions by the Board of evaluation results.
Directors.
3. Meeting of IRMC
Duties and Responsibilities of IRMC The provisions of IRMC meetings are as follows:
In carrying out its functions, the IRMC has the • IRMC meetings are held as needed and at
following main duties: least once every semester.
• Provide recommendations to the IRMC • IRMC meetings are valid if attended by at
secretary regarding the topics and meeting least 51% (fifty one percent) of the total
materials to be discussed in the IRMC permanent members.
meetings.
• Provide input of information and analysis 4. Decision Making
related to the topics discussed at the IRMC The following provisions regulate the decision-
meeting. making in the IRMC:
Topics that can be discussed at the IRMC • Decision making related to the exercise of
meeting include: the IRMC’s authority will only be carried out
- The direction and objectives of BCA in through legitimate IRMC meeting decisions.
formulating policies, strategies, and • IRMC meeting decisions are valid and binding
guidelines for the implementation if approved by more than ½ (one half) of the
of integrated risk management, and total members present.
amandments as needed.
- Assessment of the effectiveness of the
implementation of an integrated risk
management framework.
- Developments and trends in integrated
risk exposure and proposing overall risk
levels that can be taken (risk appetite)
and risk tolerance.
- Results of study of the total integrated
risk exposure and their impacts.
- Assessment of BCA’s capital adequacy in
dealing with the risk of losses that arise
using various stress testing scenarios.
- Proposal to develop risk measurement
methods, contingency plans in abnormal
conditions (worst case scenario), and
other methods related to integrated risk
management.

5. Frequency of IRMC Meetings in 2020

As of December 31, 2020, IRMC held 2 (two) meetings with the following details:
President Director (Jahja Setiaatmadja) 1)
2 2 100%
Deputy President Director (Armand W. Hartono) 1) 2 2 100%
Deputy President Director (Suwignyo Budiman) 1)
2 1 50%
Credit and Legal Director (Subur Tan) 1) 4) 2 2 100%
Commercial and SME Banking Director (Henry Koenaifi) 1) 2 2 100%
Regional and Branch Network Director (Erwan Yuris Ang) 1) 2 2 100%
Corporate Banking Director (Rudy Susanto) 1)
2 2 100%
Compliance and Risk Management Director (Inawaty
1 1 100%
Handojo) 1) 4)
Compliance and Risk Management Director (Haryanto T.
2 2 100%
Budiman) 1) 4)
Human Resources Director (Lianawaty Suwono) 1) 2 1 50%
Banking Transactions Director (Santoso) 1)
2 2 100%
Planning and Finance Director (Vera Eve Lim) 1)
2 2 100%
Information Technology Director (Gregory Hendra Lembong) 2 2 100%
Head of Compliance Work Unit 1)
2 2 100%
Head of Risk Management Work Unit (Secretary) 1) 2 2 100%
Head of Internal Audit Division 2)
2 2 100%
PT BCA Finance Director 2) 2 2 100%
PT BCA Multi Finance Director 2)
2 2 100%
PT BCA Syariah Director 2) 2 2 100%
BCA Finance Limited Director 2)
2 2 100%
PT BCA Sekuritas Director 2)
2 0 0%
PT BCA Insurance Director 2) 2 2 100%
PT BCA Life Director 2) 2 2 100%
PT Central Capital Ventura Director 2) 2 2 100%
PT Bank Digital BCA Director 2 2 100%
Notes:
1)
Permanent member.
2)
Non-permanent member
3)
The number of meetings for non-permanent members is in accordance with the invitations for the related discussion topic.
4)
Chaired by Mrs. Inawaty Handojo for the period until May 2020; whereas since Mrs. Ibu Inawaty Handojo ended her term as a Director, IRMC is chaired by
Mr. Haryanto T. Budiman (as of June 2020).

The implementation of IRMC meetings throughout 2020 is as follows:
No Date Agenda
1. May 20, 2020 - Integrated Stress Test of the BCA Financial Conglomerates in 2020
- Integrated Limit Review
- Integrated Risk Profile Report of the BCA Financial Conglomerates for
Semester II in 2019
2. September 2, 2020 - Integrated Risk Profile Report of the BCA Financial Conglomerates for
Semester I in 2020
- IRMIS development updates
- OJK Regulation No. 28/POJK.05/2020 concerning Assessment of the
Soundness of Nonbank Financial Services Institutions.
Accountability and work realization of the IRMC are reported through:
• Written reports periodically at least once in a year to the Board of Directors, containing results of regular IRMC
meetings.
• Written report to the Board of Directors regarding the results of special meetings held to discuss certain matters.
• Special reports or activity reports (if needed).

7. Realization of Work Program in 2020 4. CREDIT POLICY COMMITTEE (CPC)

Throughout 2020, IRMC has realized the following The Credit Policy Committee (CPC) was established to
work programs: direct the granting of credit through the formulation of
• Informing stress test results of integrated credit policies in order to achieve prudent credit targets.
Financial Conglomerate BCA 2020.
• Informing integrated limit results. Guidelines of CPC
• Informing the Integrated Risk Profile Report CPC carries out its duties and responsibilities based
of BCA Financial Conglomerate on second on the Board of Directors Decree No. 175/SK/DIR/2019
Semester of 2019. dated November 5, 2019 concerning the Structure of
• Informing the Integrated Risk Profile Report the Credit Policy Committee (CPC) and OJK Regulation
of BCA Financial Conglomerate on first No. 42/POJK.03/2017 dated July 12, 2017 concerning
Semester of 2020. Requirement to Compile and Implement Bank Credit or
• Informing IRMIS development updates. Financing Policies for Commercial Banks.
• Informing as for OJK New Regulation 28/
POJK.05/2020 concerning on the Assessment Scopes stipulated in the Structure of the Credit Policy
of Soundness Level for Non-Bank Financial Committee are as follows:
Services Institutions. • Organization Scope
- Mission, Main Function, Position and
Authority
- Position and Composition of Committee
• Completeness of Committee
- Committee Personnel
- Main Duties
- Decision Making and Accountability
1. Structure, Membership of CPC, and Voting Rights Status

Based on the Board of Directors Decree No. 175/SK/DIR/2019 dated November 5, 2019 concerning the Structure of the
Credit Policy Committee (CPC), then the structure, membership, and voting rights status of the CPC are as follows:

Chairman (concurrently President Director Reserve voting rights
as a member)
Permanent Members 1) • Deputy President Director 1 Reserve voting rightss
• Credit and Legal Director
• Corporate Banking Director 2)
• Commercial and SME Banking Director 2)
• Banking Transactions Director 2)
• Executive Vice President of the Credit Risk Analysis Group
(EVP GARK) 2)
• Executive Vice President of Corporate Banking Transaction
and Finance Group (EVP GBKF) 2)
• Executive Vice President in charge of Treasury Division and
International Banking Division (EVP DTR-DPI) 2)
• Head of Credit Risk Analysis Group and/or Head of
Commercial and SME Business Division and/or Head of the
Corporate Banking, Transaction and Finance Group and/or
Head of Consumer Credit Business Division and/or Head of
Work Units under the Directorate of Banking Transactions
and/or Head of the International Banking Division or
Substitute Officer 2)
• Head of Internal Audit Division or Substitute Officer
• Head of Compliance Work Unit or Substitute Officer
Secretary (Concurrently as Head of Risk Management Work Unit or Subtitute Officer Reserve voting rights
a permanent member)
Note:
1)
Other Directors are entitled to attend CPC meetings, but without voting rights.
2)

2. Main Functions, Authorities, and - Compliance with statutory provisions in

Responsibilities of CPC granting credit.
Main Functions of CPC - Development and quality of the overall
CPC has the following main functions: credit portfolio
• Assist the Board of Directors in formulating - The veracity of the exercise of authority
credit policies, especially those relating to the to decide upon credit.
principle of prudence in credit. - The veracity of the process of granting,
• Monitor and evaluate the implementation of developing, and quality of credit given
credit policies so they can be implemented to related parties and certain large
consistently and consequently. debtors.
• Conduct periodic reviews of the Bank Basic - The veracity of the implementation of
Credit Policy of BCA. the legal lending limit (LLL).
• Monitor the development and condition of - Settlement of problem loans in
the credit portfolio. accordance with the provisions of the
• Provide suggestions and corrective measures credit policy.
for the results of monitoring and evaluation - BCA’s fulfillment of adequacy of the
that have been carried out. allowance for credit write-offs.
- Results of supervision of the application
Authorities of CPC and implementation of the Bank Basic
CPC has the authority to provide recommendations Credit Policy.
on corrective measures to the Board of Directors
on matters relating to credit policy. 3. Meeting of CPC
The provisions in implementing CPC meetings are
Duties and Responsibilities of CPC as follows:
Main duties of the CPC members are as follows: • CPC meetings are held as needed and at least
• Provide opinions to the CPC secretary in 1 (one) time in a year.
preparing the agenda and meeting materials. • CPC meetings are valid if attended by at least
• Provide opinions in the form of information 2/3 (two thirds) of the total members.
and analysis at CPC meetings to make CPC
decisions, regarding: 4. Decision Making
- Development of credit policies The decision-making provisions of the CPC are as
(Corporate Loans, Commercial Loans, follows:
SME Loans, Small Enterprises Loans, • Decision making regarding to the use of the
Consumer Loans, Credit Card, and CPC’s authority can be carried out through
Interbank Credit) in accordance with the circulation to CPC members or through
mission and business plan of BCA. legitimate CPC meetings.
• Decisions through meetings or circulations
to CPC members will be considered valid and
binding if approved by more than 1/2 (one-
half) of the members present.

5. Frequency of CPC Meetings in 2020

As of December 31, 2020, CPC held 1 (one) meeting with attendance details of CPC members as follows:
President Director (Jahja Setiaatmadja) 1 1 100%
Deputy President Director 1 (Suwignyo Budiman) 1 1 100%
Deputy President Director 2 1) (Armand W. Hartono) 1 1 100%
Credit and Legal Directors (Subur Tan) 1 1 100%
Commercial and SME Banking Director (Henry Koenaifi) 1 1 100%
Regional and Branch Network Director 1) (Erwan Yuris Ang) 1 1 100%
Human Resource Director 1)
(Lianawaty Suwono) 1 1 100%
Planning and Finance Director 1) (Vera Eve Lim) 1 1 100%
Compliance and Risk Management Director (Haryanto T. 1 1 100%
Budiman)
Information Technology Director 1) (Gregory Hendra 1 1 100%
Lembong)
Executive Vice President in charge of Treasury Division and 1 NA -
International Banking Division 2)
Executive Vice President of Corporate Banking Transaction 1 1 100%
and Finance Group (EVP GBKF)
Executive Vice President of Corporate Banking Transaction 1 1 100%
and Finance Group (EVP GBKF)
Head of Credit Risk Analysis Group or substitute officer 1 1 100%
Head of Commercial and SME Business Division or substitute 1 1 100%
officer
Head of the Corporate Banking, Transaction and Finance 1 1 100%
Group a or substitute officer
Head of Consumer Credit Business Division or substitute 1 NA -
officer 2)
Head of Work Units under the Directorate of Banking 1 NA -
Transactions or substitute officer 2)
Head of the International Banking Division or substitute 1 NA -
officer 2))
Head of Internal Audit Division or substitute officer 1 1 100%
Head of Compliance Work Unit or substitute officer 1 1 100%
Head of Risk Management Work Unit or subtitute officer 1 1 100%
Notes:
1)
Other Directors are entitled to attend CPC meetings, but without voting rights.
2)
The details of the implementation of CPC meetings throughout 2020 are as follows:
No Date Agenda
1. October 1, 2020 Proposal of Credit Restructuring Policy

6. Accountability Reporting 7. Realization of Work Program in 2020

Responsibilities and work realization of the CPC Throughout the implementation in 2020, the
are reported through: CPC has implemented the work program, which
• Periodic written reports to the Board of provides recommendations on the “Credit
Directors with a copy to the Board of Restructuring Policy”.
Commissioners regarding the results of
supervision, monitoring and evaluation of 8. Work Plan of CPC
the implementation of the Bank Basic Credit CPC has established work plans for 2021 as follows:
Policy as well as suggestions for the necessary • Evaluate and recommend credit policies.
improvements. • Monitor the implementation of credit policies
• Reports related to data and other information to ensure BCA compliance with applicable
relating to the results of supervision, credit policies.
monitoring and evaluation of activities. • Monitor the development and quality of the
credit portfolio as a whole.
• Identify new regulations issued by regulators
and the impact on BCA’s internal policies.
5. CREDIT COMMITTEE (CC)

Credit Committee (CC) was established to assist the Board of Directors in evaluating and/or providing credit decisions in
accordance with the authority limits set by the Board of Directors, as stipulated in the BCA’s articles of association and by
taking into account business development and implementing the prudence principle.

The establishment of CC was determined through the Board of Directors Decree No. 176/SK/DIR/2019 dated November 5,
2019 concerning the Credit Committee Structure.
1. Structure, Membership of CC, and Voting Rights Status

Based on the Board of Directors Decree No. 176/SK/DIR/2019 concerning the Credit Committee Structure, regulates
the structure, membership, and voting rights status of the CC as follows:
Structure, Membership, and Voting Rights Status of the Corporate CC
Position in the Committee Served by Voting Rights Status (1)

Chairman (concurrently Credit and Legal Director
as a permanent member)
Permanent Members • President Director (PD)
• Deputy President Director 1 Reserve voting rights
• Corporate Banking Director
• EVP GARK
• EVP GBKF(2)
• EVP DTR-DPI(2)
• Kepala GBKF(2) No voting rights
• Kepala DPI(2)
Non-permanent members • Other directors having the authority to decide on credit Reserve voting rights
• Compliance and Risk Management Director (DCR)(3)
Secretary (concurrently as Head of GARK No voting rights

a permanent member)
Notes:
1)
Decision making through meetings is done by a voting mechanism.
2)
3)
Has voting rights in terms of deciding credit settlement and matters relating to risk management.

Structure, Membership, and Voting Rights Status of the Comercial CC

Position in the Committee Served by Voting Rights Status (1)
Chairman (concurrently
2)
Head of GARK based on compliance with commercial credit
as a permanent member) exposure handled
Permanent Members • Commercial and SME Banking Director
• Credit and Legal Director Reserve voting rights
• EVP GARK
• Head of Regional Office
Non-permanent members Compliance and Risk Management Director (DCR)3
Secretary (concurrently as Credit Adviser
voting
a permanent member)
Notes:
1) Decision making through meetings is done by a voting mechanism.
2) The duties of chairman can be substitute among the Head of Group in accordance to the commercial credit exposure that they handled.
3) Has voting rights in terms of deciding credit settlement and matters relating to risk management.
2. Main Functions, Authorities, and Authorities of CC

Responsibilities of CC The authority of the CC includes making credit
Main Functions of CC decisions or providing recommendations for
The main functions of the CC are as follows: the draft of credit decisions, by referring to the
• Provide direction and if necessary can conduct provisions concerning the authority to approve
a more in-depth and comprehensive credit credit as contained in the Corporate Credit Manual
analysis. and Commercial Credit Manual.
• Provide decision or recommendation on the
credit decision draft submitted by the referral/ The following is the scope of authority vested in
proposer related to: the CC:
- Corporate and Commercial debtors. • In terms of authority level
- Specific Industry. The CC has the authority to approve credit
- Special requests from the Board of in accordance with the authorized maximum
Directors. amounts specified for each type of CC.
• Discuss credit applications that are the • In terms of object credit decisions:
decisions of the Board of Directors which - Making credit decisions for corporate
require approval from the Board of and commercial categories above a
Commissioners and the minutes of meeting certain value.
are attached when requesting approval from - Making decision on the proposed credit
the Board of Commissioners (with exceptions facility.
for credit extension). - Determine plans for takeovers/
• Coordinate with the Asset and Liabilitiy purchases of loans that have either
Committee (ALCO) in terms of aspects of been restructured or have not yet
credit funding and adjusting corporate loan been restructured from other financial
interest rates. institutions.
CC Level
In carrying out its duties, the CC is grouped under
the following credit categories:
1. Corporate CC.
2. Commercial CC.

Duties and Responsibilities of CC • Commercial CC meetings can be held both

The CC has the following main duties: at the head office and at the local regional
• Provide direction if a more comprehensive office.
credit analysis is needed, should the presented • Each CC meeting must be stated in the
information be not sufficient for decision minutes of meeting.
making
• Provide consideration to the draft of 4. Decision Making
credit decisions submitted by provider of The following provisions regulate the decision-
recommendation/referral. making in the CC:
• Decide on credit based on professional skills in • Decision making on credit can be made
an honest, objective, accurate, and thorough through approval of a decision draft, which
manner is circulated in writing or confirmation of
• Provide input to the secretary regarding the approval by email (circular memo) to the CC
needs of the CC meetings. members or through legitimate CC meetings.
If the circulated draft decision is not
3. Meeting of CC approved by one of the CC members, then
The provisions of the CC meetings are as follows: the secretary needs to reschedule CC meeting
• CC meetings are held as needed, at least 6 immediately.
(six) times in 1 (one) year. • For the Corporate CC, if the credit decisions
• CC meetings can be held and declared valid taken at the CC meeting have not met the
if attended by at least 3 (three) members provisions concerning the Board of Directors’
having voting rights. authority to decide on credit, the credit
• CC meetings can be conducted through decision draft is circulated for approval
teleconferences. of other Directors and/or the Board of
• For the Corporate CC, the Compliance and Commissioners.
Risk Management Director or the substitute • Monitors and resource persons do not have
must attend each CC meeting. voting rights in credit decisions making.
5. Frequency of CC Meetings in 2020

Throughout 2020, Corporate CC meetings were held 29 (twenty nine) times and Commercial CC meetings were held
4 (four) times. Meeting and attendance levels for Corporate and Commercial CC are as follow:
Frequency of Meetings and Attendance of the Corporate CC Members in 2020

President Director (Jahja Setiaatmadja) **
29 29 100%
Deputy President Director 1 (Suwignyo Budiman)** 29 20 69%
Deputy President Director 2 (Armand W. Hartono) ****
29 22 76%
Credit and Legal Director (Subur Tan)* 29 29 100%
Corporate Banking Director (Rudy Susanto)** 29 29 100%
Commercial and SME Banking Director (Henry Koenaifi)*** 29 26 90%
Compliance and Risk Management Director (Inawaty 11 10 91%
Handoyo)***a
Compliance and Risk Management Director (Haryanto T. 21 16 76%
Budiman)***b
Regional and Branch Network Director (Erwan Yuris Ang)*** 29 1 3%


Banking Transactions Director (Santoso) ***
29 2 7%
Human Resources Director (Lianawaty Suwono)**** 29 1 3%
Planning and Finance Director (Vera Eve Lim) ****
29 20 69%
Information Technology Director (Gregory Hendra Lembong) 21 4 19%
****a
EVP GARK** 29 29 100%

EVP GBKF **
29 16 55%
EVP DTR-DPI** 29 2 7%
Notes:
*
Chairperson (concurrently a permanent member)
**
Permanent Member
***
***a
Based on the BCA Annual GMS on April 9, 2020, the term of office of the Director has ended and has not been reappointed
***b
Served as Director of Compliance and Risk Management starting in May 2020
****
Other Directors
****a
Served as Director of Information Technology starting in May 2020.
Frequency of Meetings and Attendance of the Commercial CC Members in 2020

Credit and Legal Director (Subur Tan) **
4 4 100%
Commercial and SME Banking Director (Henry Koenaifi)** 4 3 75%
Compliance and Risk Management Director (Inawaty 2 - 0%
Handoyo)***a
Compliance and Risk Management Director (Haryanto T. 2 - 0%
Budiman)***b
EVP GARK** 4 4 100%
Head of GARK* 4 4 100%
Head of Small and Medium Business Division ****
4 1 25%
Head of Compliance Work Unit ***** 4 1 25%
Head of Regional Office **
4 2 50%
Notes:
*
Chairperson (concurrently a permanent member)
**
Permanent Member
***
***a
Based on the BCA Annual GMS on April 9, 2020, the term of office of the Director has ended and has not been reappointed
***b
Served as Director of Compliance and Risk Management starting in May 2020
****
Interviewees
*****
Monitors
The implementation of Corporate CC meetings throughout 2020 is as follow:

No. Attendance Agenda
1 January 23, 2020
2 January 30, 2020
3 March 12, 2020
4 March 17, 2020
5 March 26, 2020
6 April 7, 2020
7 April 14, 2020
8 April 28, 2020 Provide decision or recommendation on the Corporate credit decision draft submitted
9 May 14, 2020 by the referral/proposer.
10 May 19, 2020

11 May 28, 2020
12 June 9, 2020
13 June 16, 2020
14 June 25, 2020
15 July 7, 2020
16 July 16, 2020


17 July 30, 2020
18 August 6, 2020
19 August 13, 2020
20 August 25, 2020
Provide decision or recommendation on the Corporate credit decision draft submitted
by the referral/proposer.
25 October 20, 2020
26 October 21, 2020
29 December 10, 2020
The implementation of Commercial CC meetings throughout 2020 is as follow:

1 February 5, 2020
2 March 24, 2020 Provide decision or recommendation on the Corporate credit decision draft submitted
3 August 27, 2020 by the referral/proposer.
4 November 9, 2020
The accountability of the CC can be conveyed through the minutes of the CC meeting, the memorandum of decision
being circulated, and the CC periodic reports.

6.
INFORMATION TECHNOLOGY STEERING Guideline/Charter
COMMITTE (ITSC) The ITSC carry out the duties and responsibilities in
The ITSC was established to ensure the implementation accordance to the Board of Directors Decree No. 128/
of the information technology (IT) system is in SK/DIR/2017 dated October 10, 2017 concerning the
line with the BCA’s strategic plans. In addition, the Information Technology Steering Committee Charter.
implementation aims to improve the BCA’s competitive The scopes governed in the Information Technology
advantage through the utilization of appropriate IT Steering Committee Charter are as follows:
functions. The ITSC was established based on the Board • KPTI Mission
of Directors Decree No. 127/SK/DIR/2017 dated October • KPTI Main Function
10, 2017 concerning the Structure of Information • KPTI Authorities
Technology Steering Committee. • KPTI Responsibilities
1. Structure, Membership, and Voting Rights Status of ITSC

In accordance to the Board of Directors Decree No. 127/SK/DIR/2017 dated July 14, 2020 concerning the Structure of the
Information Technology Steering Committee (ITSC), the structure, membership, and voting rights status of ITSC are as
follows:
Position in Committee Served By Voting Rights Status
Chairman (concurrently Information Technology Director Voting Rights
as member)
Secretary Head of Data Management and IT Management Office Group No Voting Rights
Member • Deputy President Director 2 Voting Rights

• Regional and Branch Network Director
• Strategic Information Technology Group (GSIT)*):
- Head of Data Management and IT Management Office
Group
- Head of IT Architecture and Service Quality Group
- Head of Application Management Group
- Head of IT Infrastructure and Operation Group
- Head of Digital Innovation Solutions Group
• Head of Enterprise Security Work Unit
• Head of Risk Management Work Unit
• Head of Operations-Services Strategy and Development
Division
• Head of Unit for Main IT Users**)
• Head of Audit Internal Division No Voting Rights
Notes:
*
GSIT only has 1 (one) voting rights
**
Participation in a meeting depends on the topic of the meeting that is relevant to the work unit concerned
2. Main Functions, Authorities and Authorities of ITSC

Responsibilities of ITSC The ITSC has the following authorities:
Main Functions of ITSC • Provide recommendations to the Board of
The ITSC has the following main functions: Directors on the IT strategic plans to align
• Review and recommend IT strategic plans to with the BCA’s strategic business activities
match with the BCA’s business plans. plans.
• Conduct the periodic evaluations of IT support • Provide recommendations for the strategic
to the BCA’s business activities. measures to minimize the risk of BCA
• Ensure the IT investments provide added investment in the IT sector.
value to BCA. • Provide recommendations for the investment
feasibility in the IT sector that can contribute
to the achievement of the BCA’s business
objective.
• Provide recommendations on the formulation
of the key of the IT policies, standards, and
procedures.

Duties and Responsibilities of ITSC • Supervise the attempts to solve the variety
The ITSC has the following responsibilities: of issues related to the IT, which cannot be
• Review the IT strategic plans to match with resolved by the user work unit and IT work
the strategic BCA’s business activities plans. unit effectively, efficiently and in timely
• Review the effectiveness of strategic measures manner.
to minimize the risk of BCA investment in the • Ensure the adequacy and allocation of the
IT sector. resources owned by BCA.
• Review the investment feasibility in the IT
sector that can contribute to the achievement 3. Meeting of ITSC
of the BCA’s business objective The following are the provisions of the ITSC
• Review the formulation of the key of the IT meetings:
policies, standards, and procedures. • ITSC held the meeting in accordance to the
• Monitor and ensure the conformity of needs of BCA, at least 4 (four) times in 1 (one)
approved IT projects with the IT strategic year.
plans. • ITSC meeting can only be held if it is attended
• Monitor and ensure the suitability of IT by at least 2/3 (two thirds) of the total of
projects implementation with the agreed invited members and have the voting rights.
project plans (project charter).
• Review and ensure the alignment of IT 4. Decision Making
and management information system The following are the provisions of the ITSC related
requirement and the needs of the BCA’s to the decision making in the meeting:
business activities.
• Oversee the IT performance and the any • The decision making in relation to the
effort to improve it authority utilization of ITSC can only be
exercised through a legitimate ITSC meeting.
• The ITSC meeting decision are valid and
binding if agreed by at least ½ (half) of the
total members are present and have the
voting rights plus 1 (one) vote.
5. Frequency of ITSC Meetings in 2020

As of December 31, 2020, the ITSC held 4 (four) meetings with the following details:
Schedule and Frequency of ITSC Meetings in 2020

IT Director
(Armand Hartono) 4 2 100%
(Gregory Hendra Lembong1)) 2
Compliance and Risk Management Director 4 4 100%
Regional and Branch Network Director 4 4 100%
Strategic Information Technology Group (GSIT) 3):
- Deputy President Director 2 4 4 100%
- Head of Data Management and IT Management Office
4 4 100%
Group
- Head of IT Architecture and Service Quality Group 4) 3 3 100%
- Head of Application Management Group 4)
3 3 100%
- Head of IT Infrastructure and Operation Group 4 4 100%
- Head of Digital Innovation Solutions Group 4 4 100%
Head of Enterprise Security Work Unit 4 4 100%
Head of Risk Management Work Unit 4 4 100%
Head of Compliance Work Unit 4 4 100%


Head of Operations-Services Strategy and Development
4 4 100%
Division
Head of Audit Internal Division 5) 4 4 100%
Notes:
1)
Chairman, serves as IT Director
2)
Effectively served as the IT Director as of June 2020
3)
GSIT has only 1 (one) voting rights, EVP position has been removed in accordance to 067/SK/KOM/2020
4)
Application Management Group and IT Architecture and Service Quality Group Officer was effective as of May 2020
5)
No voting rights
The following are the ITSC meetings held in 2020 :

No Date Agenda
1. March 30, 2020 • IT Strategic Plan 2020
• Partial Release to Production
• Work From Home Supporting Infrastructure
2. July 17, 2020 • Omni Channel
• IT Service Performance
3. September 23, 2020 • Data Architecture Strategy
• Digital Workspace
4. December 2, 2020 • Service Availability and Always On
• Enterprise Security Updates
• GSIT Performance and Tindak Lanjut Arahan IT Steering Committee
6. Accountability Reporting b) Customer Retaining With the build Super

Accountability report/realization of ITSC work is Apps to keep customer satisfaction using
submitted through the minutes of meeting of ITSC channel digital BCA.
with the following conditions: c) Proses Efficiency and Automation
• ITSC members’ presence in the meeting has through the utilization of RPA (Robotic
fulfilled the quorum. Process Automation) to process efficiency
• The ITSC meeting results must be stated and reduce manual processes.
in the minutes of meeting and properly d) Customer Data Integration and Analytics
documented. through process data integration,
• Minutes of meetings are prepared by the ITSC include internal, external, alliance
secretary and signed by the ITSC chairman. and subsidiary in order to do deeper
analyzed by using media storage of Data
7. Realization of Work Program in 2020 Warehouse and Big Data.
Throughout the year 2020, RITSC has been the • Evaluate and supervise IT initiatives that
realization of the program of work, among others: implemented to support the execution of IT
• Evaluate and oversee implementation of strategic projects. These initiatives are:
IT strategic projects that are aligned with a) Development of Open Banking which
strategic corporate objective of BCA as well part of a digital ecosystem to support
as business direction of BCA. the development of the process of
• Evaluate the implementation process and development and delivery of a product
technology used in IT development’s projects. that is more agile.
• Review and oversee strategic plan to minimize b) Applying partial release to production
risk of IT investment, lower operating costs, to support product delivery faster and
and improve IT service level. minimize the potential implementation
• Monitor IT 2020 budget utilization. failure.
• Review and evaluate these following new c) Development of microservices based on
strategic IT projects: architectural technology through many
a) New Acquisition through Digital by transactions features of banking that
utilizing channel digital BCA to reduce commonly used by focusing on efficiency
the cost of acquisition of the customer. of development and delivery changes.

d) Development Work From Home (WFH) f) Development of data architecture to

infrastructure to support government be more efficient and effective and
programs in anticipate the spread infrastructure automation to support
of COVID-19 without neglecting the customer data integration and analytics
support for customers’ transactions. initiatives.
e) Application of work concept “Work • Review and evaluate development of IT HR
From Anywhere” as a culture in the work capabilities and Management Office to be
process of BCA to be more flexible while able to adapt through technology changes.
still upholding the principles of security, • Review and evaluate IT Risk Management
both in terms of network and data and process, IT Governance, and IT Compliance to
experience to works are designed as achieve Good IT Governance.
Work from the Office.
7. PERSONNEL CASE ADVISORY COMMITTEE (PCAC)

PCAC was formed by and reports to the Board of Directors. The PCAC has a mission to provide recommendations to
the Board of Directors regarding case resolution that meets the principles of justice and equality through the review of
violations and/or crimes committed by employees. The PCAC is determined by BCA based on the Board of Directors Decree
No. 181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure.
Guidelines of PCAC
In order to support the implementation of its duties and responsibilities, the PCAC refers to the Board of Directors Decree
No. 181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure.
1. Structure, Membership of PCAC, and Voting Rights Status

The structure, membership, and voting rights status of the PCAC are regulated in the Board of Directors Decree No.
181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure, which are
as follows:
Chairman (concurrently Head of Human Capital Management Division Reserve voting rights
as a member)
Members • Head of Internal Audit Division Reserve voting rights
• Head of Legal Group
• Head of Operation-Services Strategy and Development
Division
Non-permanent member Head of Network Management and Regional Development Reserve voting rights
Division
Secretary (concurrently as Head of Audit Sub-Division of Branch Offices and Regional No voting rights
a member) Offices
Independency of PCAC
Each member of the PCAC will declare the independency on the cases discussed in the committee.

2. Main Functions, Authorities, and 3. Meeting of PCAC

Responsibilities of PCAC Provisions regarding the implementation of PCAC
Main Functions of PCAC meetings are as follows:
PCAC has the following main functions: • PCAC meetings are held as needed.
• Examine cases of violations and/or crimes • Voting rights are owned by members.
committed by employees that require a • PCAC meetings are considered valid if
decision of the Board of Directors to follow attended by at least 2/3 (two thirds) of total
up on the resolution. members.
• Provide considerations to the Board of
Directors in determining the follow-up 4. Decision Making
settlements to the cases of violations and/ Provisions related to the decisions of PCAC
or crimes, which include the imposition meetings and decision making by the PCAC are as
of sanctions, improvement of operational follows:
systems and procedures, as well as legal • Decision making related to the exercise of the
proceedings if necessary. PCAC’s authority can only be made through
• Periodically review the settlement of violation legitimate PCAC meeting decisions.
and/or crime cases decided by the Head of The • Decisions made in PCAC meetings can be in
Main Branch Office and the Head of Regional the form of:
Office. - One recommendation to the Board of
• Provide advice and direction (if needed) to Directors agreed by all members; or
branch and regional offices in handling cases - More than one recommendation (if no
of violations and/or crimes. mutual agreement is reached).

Authorities of PCAC 5. Frequency of PCAC Meetings in 2020
The PCAC has the authority to provide suggestions/ As of December 31, 2020, PCAC held 11 (eleven)
recommendations to the Board of Directors meetings with the following dates:
regarding the resolution of violation and/or crime • January 15, 2020
cases committed by employees. • March 2, 2020
• April 8, 2020
Duties and Responsibilities of PCAC • May 15, 2020
The main duty of PCAC members who have voting • June 16, 2020
rights is to provide input of information, analysis • July 23, 2020
and consideration at meetings to make PCAC’s • July 28, 2020
proposals/recommendations regarding: • September 14, 2020
• Imposition of sanctions • November 5, 2020
• Improvements in operational system and • November 23, 2020
procedures • December 18, 2020
• Legal proceedings
If there PCAC members are unable to attend the

meeting, his presence may be represented by
other officials (at the level of Head of Sub-Division
or Bureau Chief) appointed by the member
concerned.

Frequency of PCAC Meetings in 2020:

Head of Human Capital Management Division *)
11 11 100%
Head of Internal Audit Division 1) 11 11 100%
Head of Legal Group 1)
11 10 #)
90.91%
Head of Operation-Services Strategy and Development
11 9 #) 81.82%
Division 1)
Head of Network Management and Regional Development
11 11 100%
Division 2)
Notes:
*)
Chairman
1)
Permanent member
2)
#)
Unable to attend meetings
6. Accountability Reporting 8. Work Plan of PCAC

Accountability report on work realization of the PCAC will carry out its duties and responsibilities
PCAC is reported in: to provide input in the form of information,
• Minutes of PCAC regular meetings. analysis, and considerations at meetings to
• Minutes of special PCAC meetings held to make suggestions/recommendations related to
discuss certain matters. employment cases in 2021.
7. Realization of Work Program in 2020

In performing its duties throughout 2020, the PCAC
held 11 (eleven) meetings.
PCAC has realized the work program which

includes the input in terms of information, analysis
and consideration to provide recommendations to
the Board of Directors in response to several cases
of violations committed by employees that require
decision from the Board of Directors to settle them,
such as imposition of sanctions and/or improvement
of systems and operational procedures and/or legal
case processing.

CORPORATE SECRETARY Structure and Position of Corporate Secretary

Corporate Secretary function of BCA is carried out by Division
The establishment and implementation of BCA Corporate of Corporate Secretary and Communication, that has been led
Secretary’s obligation is based on OJK Regulation No. 35/ by Corporate Secretary of BCA as an Executive Vice President
POJK.04/2014 concerning Corporate Secretary of Issuers (EVP). Corporate Secretary of BCA has appointed based on
or Public Companies. Through the function of Corporate Decree No. 2271/SK/HCM-KP/A/2019 dated September 1,
Strategy, BCA strives to improve the disclosure of information 2019 and responsibile directly to Director of Planning and
and communication to all stakeholders. Corporate Secretary Finance.
has responsibilities for:
• Ensure that BCA has implemented Good Corporate
Governance principles;
• Manage the positive images and necessity of BCA;
• Maintain good relationship with all stakeholders
• Support BCA business operation by management;
• Implement secretarial duties; and
• Ensure the compliance in BCA to all applicable
regulations
Figure 1: The position of the Corporate Secretary and Communications Division in the organizational structure of BCA
GENERAL MEETINGS OF
SHAREHOLDERS
DIRECTOR
BOARD OF
COMMISSIONERS
CFO OFFICE
OTHER DIRECTOR
(Director in change of
DIREKTOR Corporate Stretegy, Corporate
Strategy and Finance)
Executive Vice
President (EVP)
REGIONAL OTHER
OFFICE WORK UNIT
CORPORATE CORPORATE
FINANCE
STRATEGY AND SECRETARY AND
CORPORATE
PLANNING COMMUNICATIONS
DIVISION
DIVISION DIVISION

Figure 2: Organizational Chart of Corporate Secretary and Communication Division
CORPORATE SECRETARY AND

COMMUNICATIONS DIVISION
SUB DIVISION
SUB DIVISION INVESOR RELATION
ENVIRONMENT
CORPORATE AND CORPORATE
SUSTAINBILITY
COMMUNICATION ACTIONS
GOVERNANCE (ESG)
CORPORATE
SUSTAINABILITY
SECRETARY AND
FINANCE
INTEGRATED GCG
Corporate Secretary Profile

Currently, Corporate Secretary of BCA is Raymon Yonarto.
Profile, position, and legal basis of appointment, work experience, and educational background of Corporate Secretary of BCA
can be seen on Company Profile page 91 of this Annual Report.
Competence Development and Training Programs

In order to support implementation of Corporate Secretary’s duties, he has followed development of competence and training
programs throughout 2020, as follows:
No Training Program / Conference Organizer Location Date
1 CFO Leadership Training DPP - Dunamis Jakarta, Indonesia Januari 10, 2020
Program “Highly Effective
Finance Leadership Final Project
Presentation”
2 Suceeding with Digital First Infosys Finacle Jakarta, Indonesia June 11, 2020
Propositions
3 CFO Perbanas and PwC Indonesia Perbanas and PwC Jakarta, Indonesia June 19, 2020
Forum “The Impact of COVID-19 on Indonesia
Credit Restructuring according to
PSAK 71”
4 Next Level of Bank Digitalization Perbanas Jakarta, Indonesia July 3, 2020
for New Era
5 Digitalization and Covid Situation CLSA Jakarta, Indonesia July 23, 2020
6 Post Pandemic Recovery and Digital BCA Sekuritas Jakarta, Indonesia July 29, 2020
Banking Role
7 Addressing The Coronavirus Fitch Rating Jakarta, Indonesia September 2, 2020
Challenge (Part 2: Corporates,
Infrastructure, International Public
Finance)
8 Web Seminar and E-Awarding InfoBank Jakarta, Indonesia September 29, 2020
INFOBANK AWARDS 2020 with
topic: TRADITIONAL BANKS VS
CHALLENGER BANKS IN THE ERA
OF NEW-NORMAL
9 IKF Forum IX 2020 BCA Jakarta, Indonesia October 6, 2020
10 CFO Forum Perbanas Banking Perbanas Jakarta, Indonesia October 23, 2020
Update – Post Implementation of
PSAK 71 and its issues
11 Gartner Conference Global Gartner Jakarta, Indonesia October 27-28, 2020

No Training Program / Conference Organizer Location Date

12 3 Chonqing Connectivity Iniatiative
rd
Perbanas Jakarta, Indonesia November 23, 2020
Financial Summit (CCI-FS)
13 Preparing for Economic Recovery Mark plus Jakarta, Indonesia November 24 , 2020
14 Morgan Stanley Virtual Asia Banks Morgan Stanley Jakarta, Indonesia Desember 4, 2020
Trip "Digitalisation to Redefine the
New Normal"
15 Webinar and Awarding PROYEKSI Iconomics Jakarta, Indonesia Desember 18, 2020
PASAR MODAL INDONESIA 2021” |
ICONOMICS EMITEN AWARD 2020
Corporate Secretary Functions Based on Board of Directors Decree No. 136/SK/ DIR/2019 dated
Corporate Secretary function of BCA is refer to Article 5 of August 30, 2019 on Implementation of Sustainable Finance
OJK Regulation No. 35/POJK.04/2014 concerning Corporate at PT BCA Tbk, Secretariat and Corporate Communication
Secretary of Issuers or Public Companies, as follows: Division, as an executor of Corporate Secretary function, are
1. To keep updated with the developments in the capital has the following tasks:
market, especially regarding laws and regulations 1. Build and manage BCA image and be responsible for
applicable to capital market; the secretarial duties of a listed company, integrated
2. To provide recommendation to the Board of Directors corporate governance, corporate communications, and
and the Board of Commissioners in order to comply investor relations.
with laws and regulations in capital market field; 2. Maintain and improve BCA’s credibility and financial
3. To assist the Board of Directors and the Board of reputation within the wholesale financial markets
Commissioners in the implementing the corporate community, so BCA has strong potential access access to
governance, which cover: funding from the markets as needed.
a. Information disclosure to the public, including 3. Implement, ensure and monitor all aspects of integrated
information available on BCA website; governance of BCA as a listed company in accordance
b. Timely reporting to the OJK; with applicable rules and regulations; to ensure access
c. Organization and documentation of GMS; to transparent information for shareholders, capital
d. Organization and documentation of meetings market authorities, analysts and the general public
of the Board of Directors and/or Board of through BCA website, periodic and annual reports and
Commissioners; and other forms of reporting.
e. Implementation of orientation program for the 4. Develop a sustainable finance culture and to socialize
Board of Directors and/or Board of Commissioners. to all relevant parties within the Company in order to
4. As a connector between BCA with its shareholders, OJK, achieve a sustainable performance.
and other stakeholders.
Implementation of Corporate Secretary Duties in 2020

In 2020, Corporate Secretary has conducted the following duties and responsibilities:
a. To keep updated with the developments in the capital market, especially regarding laws and regulations applicable to
capital market.
No Subject Description
1. Corporate actions - Manage the AGMS for fiscal year 2019 on April 9, 2020.
- Manage the Extraordinary GMS year 2020 on July 30, 2020.
2. Implementation of capital market - Implementation of OJK Regulation No. 11/POJK.04/2017 concerning Report
regulations of Ownership or Changes to Ownership, of Shares in Public Company.
- Coordination in preparation of Sustainable Finance Action Plan (RAKB).

b. To provide recommendation to the Board of Directors and the Board of Commissioners of BCA in order to comply with
laws and regulations in capital market field.
1. Analysis of Capital Market Analysis of capital market provisions are listed in:
Provisions a. Memo that aimed to Board of Directors and/or Board of Commissioners
through Director Bureau related to fulfillment of Good Corporate
Governance (GCG), namely Memorandum No. 237/MO/DCS/2019 dated
August 29, 2019.
b. BCA internal portal named MyBCA in the hotspot section, with Article link
of GCG, related to:
1. Annual Report
2. Audit Internal Charter.
3. Investigation in Capital Market.
4. Commercial Bank Reporting through Reporting System of Otoritas Jasa
Keuangan.
5. Summary of Amendment to OJK Regulation on Pre-emptive rights.
6. Summary of Amendment to Regulation on the Planning and Organizing
of GMS of Public Company.
7. Re-examination for Main Party of Bank.
8. Buyback of Shares Issued by Public Company.
9. Merger or foundries of Public Company.
10. Special Provision on the Listing of Shares and Equity Securities issued by
listed companies other than Stock at the Accelerated Board .
2. Input/opinion - Review and analyse of Affiliated Transaction at BCA.
- Meetings and training for the Board of Commissioners and Board of
Directors.
- Formulation of the Sustainable Finance Action Plan.
- Follow-up on fulfillment of ASEAN Corporate Governance Scorecard.
3. Adjustment to the implementation - Update Corporate Governance Guidelines and Integrated Governance
of governance with the latest Guidelines.
provisions such as Bank Indonesia - Update Affiliated Transaction Policy.
Regulations, OJK Regulations, and - Fulfillment of Annual Disclosure.
other ACGS provisions. - Review and arrange the policy with coordinate with other work unit.
- Mapping the integrated governance within BCA Financial Conglomerate.

c. To assist the Board of Directors and the Board of Commissioners in implementing the corporate governance, which cover:
1. Information disclosure to public, - Review and improvement of governanace and Investor Relations section of
including information availability BCA website;
onthe website of issuer or listed
company. - Provide disclosure information/investor news to investors and public. The
information can be access on BCA website: https://www.bca.co.id/en/Tentang-
BCA/Hubungan-Investor/Berita-Investor.
- Provide BCA reports on BCA website, including:

a. Annual Report
(https://www.bca.co.id/en/Tentang-BCA/Hubungan-Investor/Laporan-
Tahunan);
b. Monthly, Quarterly, and Annual Financial Statement
(https://www.bca.co.id/en/Tentang-BCA/Hubungan-Investor/Laporan-
Keuangan);
c. Corporate Governance Report
(https://www.bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Tata-
kelola);
d. Integrated Governance Implementation Report
(https://www.bca.co.id/en/Tentang-BCA/Tata-Kelola-Perusahaan/Tata-
kelola);
e. Sustainability Report and/or Corporate Social Responsibility Report
(https://www.bca.co.id/en/Tentang-BCA/Korporasi/Cari-Tahu-Tentang-
BCA/sustainability-report).
- Disclose information of Recovery Plan that can be access on BCA website :

(https://www.bca.co.id/~/media/Files/product-files/20190520-pengungkapan-
rp-2019-indonesia)
- Disclose information related to Corporate Action Acquisition of Rabobank.

https://www.bca.co.id/-/media/Files/Report/RUPS/20200608-ringkasan-
rancangan-akuisisi-investor-daily-8-juni-2020.ashx
- Disclose information related to Affiliated Transaction.

2. Timely reporting to OJK - Conducting Self Assessment of Corporate Governance Implementation for
first semester and second semester in 2020.
- Submitting reports or correspondences related to implementation of
corporate governance and capital market provisions to OJK and the Indonesia
Stock Exchange as described in the section on Access To Information of this
Annual Report.
- Submitting the Annual Good Corporate Governance Implementation Report.
- Conducting Self-Assessment on Integrated Corporate Governance for the
first Semester and for the second Semester in 2021.
- Submitting reports or correspondences related to implementation of
integrated corporate governance and capital market provisions to OJK
and the Indonesia Stock Exchange as described in the section on Access To
Information of this Annual Report.
- Submitting the Annual Integrated of Good Corporate Governance
Implementation Report.
3. Organization and documentation Organizing the Annual GMS and the Extraordinary GMS, and the proper
of general meeting of shareholders documentation of data on BCA Annual GMS and Extraordinary GMS comprising
(GMS) of the notice, invitation, and results of the Annual GMS and the Extraordinary
GMS, through:
- BCA website that can be access at https://www.bca.co.id/en/Tentang-BCA/
Tata-Kelola-Perusahaan/Aksi-Korporasi.
- Documentation data collection (softcopy and hardcopy) by the Corporate
Secretariat and Integrated GCG Bureau - Corporate Secretary and
Communication Division.

4. Organization and documentation Meetings of the Board of Directors and/or Board of Commissioners are
of meetings of the Board of documented by the Board of Directors Bureau. Board of Directors Bureau submit
Directors and/or Board of implementation data of Board of Directors and/or Board of Commissioners’
Commissioners meetings for data collection to Corporate of Secretariat Bureau and Integrated
GCG Bureau - Corporate Secretary and Corporate Communication Division
quarterly.
The number of meetings of the Board of Directors and/or Board of Commissioners

in 2020 is presented in the section on Meetings of the Board of Directors and
Board of Commissioners in this Annual Report.
5. Implementation of orientation An orientation program is provided for new members of the Board of Directors
program for the Board of Directors and /or Board of Commissioners. The report of the orientation program is
and/or the Board of Commissioners presented in the sections on Board of Directors and Board of Commissioners in
this Annual Report
d. As a connector between BCA with its shareholders, OJK, and other stakeholders:
1. Organization of public expose Conduct Public Expose Live that held on August 28, 2020. BCA has reported the
proceedings of Public Expose Live to Indonesia Stock Exchange regarding to
regulations.
2. Organization of press conferences In 2020, , Press Conferences and Analyst Meetings were conducted on:
and analyst meetings - February 20, 2020 (the position of Quarter IV - 2019).
- May 27, 2020 (the position of Quarter I - 2020).
- July 27, 2020 (the position of Semester I - 2020).
- October 26, 2020 (the position of Quarter III - 2020).
3. Internal communication and events - National Work Meeting on December 8-9, 2020 (with other relevant work
units).
- Media internal, for example updates on news clippings, Info BCA magazine,
TV Plasma, etc.
4. BCA communications material - Update the Corporate Governance section in BCA website.
- Manage and update information on BCA website in accordance with prevail-
ing regulations.
- Issued press releases related to performance and development of BCA. The
report on 2020 is presented on the Access to Information section in this An-
nual Report.
- Conduct corporate communication of BCA, such as published financial state-
ment of BCA through mass media, advertisement on national holidays, and
others.
- Developting and implementing sponsorship activities of BCA in accordance
with BCA policies.
In addition to these functions, the Corporate Secretary has also adjusted communications related to the COVID-19, by expanding
information regarding adjusted company operational during the COVID-19 pandemic to all stakeholders via multi-platform as
a means of communication.
Information Disclosure Report

Throughout 2020, BCA has disclosed information to public, both in Bahasa and in English on mass media, BCA website, and IDX
website. BCA has also submitted periodic reports to IDX, OJK Capital Market and/or OJK Banking Supervision Department, and
Integrated SPE-IDX e-reporting sites. The information disclosure report is presented in the Access to Information section in this
Annual Report.

INVESTOR RELATIONSHIP FUNCTION attends conferences and non-deal road shows, activities
organized by securities companies that bring together BCA
Main Duties of Investor Relations with both domestic and global investors. Apart from that,
The main duties of investor relations are representing the BCA also receives visits from investors and holds conference
Board of Directors in their relationship with investor and calls in line with investor’s requests.
capital market community, including:
• Develop a communication strategy especially for Statistics of BCA Investor Relations’ Activities in 2020 and
investors, potential investors, analysts, and capital 2019
market community in general. 2020 2019
• Prepare materials and carry out road shows, analyst
Analyst Meeting and Public
meetings and conference calls. 5 5
Expose
• Communicate various aspects related to BCA shares and
Non-deal road show 0 3
performance as well as financial reports to interested
Investor Conferences and
parties, such as analysts, investors and potential Group Call 68 12
investors. (domestic and international)
• Manage relationships with analysts, fund-managers, Investor's Visit 10 135
experts and economists (especially stocks). Conference Call 132 45
• Monitor and report to the Board of Directors on the
Total 215 200
results of evaluations by analysts on the performance
and price of BCA shares regularly.
• Coordinate the preparation, publication and distribution The number of participants who attended investor visits,
of the annual report to investors / analysts. conferences, virtual conferences, group calls and conference
• Provide BCA financial data and information to investors calls was 667 (six hundred and sixty seven) people, comprising
and capital market community. of people from the following countries:
Others
Activities of Investor Relations 14%
Investor Relations maintains communication with the finance
Indonesian
and capital market communities in order to provide them 29%
with precise and accurate perspectives on the performance,
business prospects and any other information deemed Hong Kong
12%
necessary for investors to make decisions. Investor relations
activities continuously uphold the principles of confidentiality 2020
and equal treatment for all investors.
America
10%
BCA holds analyst meetings and public exposures regularly to
present performance results every quarter. BCA also actively
Europe Singapore
9% 27%
Remark:
*)
Others come from Malaysia, India, Thailand, Australia, Taiwan, etc..

Frequency of Monthly Investor Relations Activities in 2020
24 25
22 21
21
19
18 17
14 13 12
9
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
The average frequency of Investor Relations activities in 2020 was 18 (eighteen) activities per month.
Investor Relations Contact

BCA Investor Relations can be contacted via:
Investor Relation Contact
PT Bank Central Asia Tbk
Menara BCA Lt.20
Jl. MH Thamrin No.1
Jakarta
Telp. : +62 21 235 88000
Email : [email protected]

INTERNAL AUDIT FUNCTION In carrying out its functions, the Internal Audit Division carries
out independent and objective assurance and consultation
The Internal audit function is carried out by Internal Audit to provide added value, by evaluating the effectiveness of
Division with reference to OJK Regulation No. 1/POJK.03/2019 the risk management process, internal control, governance,
dated January 28, 2019 concerning Implementation of and the achievement of business goals.
Internal Audit Function in Commercial Banks. Internal Audit
Division has a mission to improve and protect the value of Structure and Position of the Internal Audit Division
BCA through providing risk-based and objective assurance, The Internal Audit Division’s organizational structure is
advice and insight, as well as acting as management strategic formed based on the Decree of the Board of Directors,
partner. recently adjusted by the Decree of the Board of Directors
No. 063 / SK / DIR / 2017 dated May 17, 2017. Internal Audit
Division is independent and responsible to President Director
and can communicate directly with Board of Commissioners
and Audit Committee. Internal Audit Division also submits
audit reports to the Compliance and Risk Management
Director.
The Internal Audit Division’s organizational structure is as follows:
GENERAL MEETING OF
SHAREHOLDERS
(GMS)
BOARD OF
PRESIDENT DIRECTOR
COMMISSIONERS
AUDIT COMMITTEE
DIRECTOR OF
DIRECTOR OF
COMPLIANCE
SUPERVISORY FOR
AND RISK
SUBSIDIARIES
MANAGEMENT
INTERNAL AUDIT
DIVISION
Headquarter and Branch and Information

Subsidiaries Audit Regional Office Technology Audit Quality Control
Credit
Sub-Division*) Audit Sub-Division Sub-Division and Audit
Review
Development
Bureau
Group
Remarks:
------ communication line/information delivery
*) Includes Integrated Internal Audit Function
To support the implementation of integrated governance for • Conduct audit on subsidiaries and provided
financial conglomerates, the Internal Audit Division carries recommendations for improvements.
out the integrated internal audit function in accordance • Provide support for the development of the Subsidiary’s
with OJK Regulation No. 18/POJK.03/2014 concerning internal audit function.
Implementation of Integrated Corporate Governance for
Financial Conglomerates. The following are several initiatives The Internal Audit Division submits an integrated internal
undertaken in the implementation of integrated internal audit report to the Board of Commissioners, Audit
audits: Committee, and the Board of Directors every semester.
• Monitor the implementation of the Subsidiary’s internal
audit function and provide recommendations that
enhances added value.

Appointment/Dismissal of the Head of Internal Audit Completed her Bachelor of Economics from Tarumanegara
Division University in 1995 and obtained her Masters in Management
The Head of Internal Audit Division is appointed and dismissed from PPM School of Management in 2005.
by the President Director with the approval of the Board of
Commissioners by considering the recommendations of the Starting her career at BCA since 1995, she has experienced
Audit Committee. in various positions in the Internal Audit Division as Credit
Audit Adviser (2006), Head Office Audit Adviser (2009), Head
of Audit Office Sub Division (2012), Head of Information
Profile of the Head of the Internal Audit Division Technology Audit Sub Division (2014).
Ayna Dewi Setianingrum
The Head of Internal Audit Division has participated in a series
Served as the Head of Internal Audit Division since November of competency development training programs to support
1, 2017 based on the Employee Appointment Decree No. 314/ her in carrying out the duties. The following are competency
SK/HCM-KP/A/2017 dated October 24, 2017. development programs that are followed in 2020.
Training Program/Workshop/Seminar/
No Organizer Means/Location Date
Conference
1 IIA CAE Summit – Assurance in Real Time 2020 IIA Malaysia Virtual Event September 8, 2020
2 Whistleblowing – The Best Fraud Detection PwC Indonesia Virtual Event October 13, 2020
Method Webinar
3 Heightened Fraud Risk Due to COVID-19 PwC Indonesia Virtual Event June 23, 2020
Webinar
4 Accounting Impact of COVID-19 for Financial PwC Indonesia Virtual Event June 2, 2020
Services Webinar
5 Business Revamp: Overcoming Uncertainty IKF IX 2020 Virtual Event October 6, 2020
through Knowledge
Internal Audit Charter Independency

The Internal Audit Division has an internal audit charter as To support independency and ensure the effortless operation
a frame of reference in carrying out its duties and contains of the audit and monitoring of follow up to audit results, the
mission, position in the organization, independency and Head of Internal Audit Division is responsible to the President
objectivity, authority, and scope of work. Development of Director and can communicate directly with the Board of
an internal audit charter is referring to OJK Regulation No. Commissioners and the Audit Committee to inform on various
56/POJK.04/2015 concerning Establishment and Guidelines matters relating to the audit. Throughout 2020, there were 8
for Internal Audit Charter and has been adjusted to OJK (eight) meetings with President Director, 8 (eight) meetings
Regulation Number 1/POJK.03/2019 dated January 29, 2019 with Audit Committee, and 2 (two) meetings with the Board
concerning Implementation of Internal Audit Function in of Commissioners.
Commercial Banks. The internal audit charter has been
reviewed and updated periodically in accordance with BCA During 2020, Internal Audit Division has carried out audit
requirements and applicable regulations. The last update of activities independently. There are no conflicts of interest,
the internal audit charter was carried out in May 2019 and limitations on the scope and access to data of personnel or
has been approved by the President Director and the Board of property, as well as restriction of resources that can affect
Commissioners, by taking into account the recommendations the independency of the audit.
of the Audit Committee.
Internal Audit Division has no authority and responsibility
to carry out operational activities, both at BCA and its
subsidiaries.

Auditor’s Code of Ethics 8. Monitor, analyze and report on the follow-up actions
In addition to complying with the BCA code of ethics, the that have been carried out by the auditee on the
Internal Audit Division has the auditor’s code of ethics as a recommendation of the audit results.
standard and reference in behaving and thinking in carrying 9. Carry out continuous credit quality assessments.
out their duties and functions. The code of ethics refers to the 10. Compile and submit reports related to audit results to
International Professional Practices Framework (IPPF) -The the Board of Commissioners, the Audit Committee and
Institute of Internal Auditors (IIA), which consists of integrity, the Board of Directors, as well as other reports on the
objectivity, confidentiality and competency. Annually, all implementation of the internal audit function to the
auditors in the Internal Audit Division make a statement OJK in accordance with applicable regulations.
of compliance to the auditor’s code of ethics as an effort to 11. Carry out the integrated internal audit function.
increase the mutual commitment and trust of stakeholders. 12. Acting as a consultant for BCA internal parties who need
To maintain the objectivity of the auditor in carrying out the it, especially related to the scope of internal audit.
duties, each auditor also makes a statement that the auditor
has no family / financial / other interest in the object of the Audit Implementation Standards
audit and / or the party to be examined (auditee) which may The Internal Audit Division uses the Mandatory Guidance
allow the loss of objectivity in carrying out the task. (covering Core Principles for the Professional Practice of
Internal Auditing, the Code of Ethics, the Standards, and
To maintain the objectivity of the auditor in performing the Definition of Internal Auditing) established by The
his duties, each auditor also makes a statement that the Institute of Internal Auditors and OJK Regulation Number
auditor has no family / financial / other interest relationship 1/POJK.03/2019 concerning Implementation of Internal
to the object of the audit and / or the party to be examined Audit Function in Commercial Banks, as the Internal Audit
(auditee) which may allow the loss of objectivity in carrying Professional Standard. In addition, Internal Audit Division
out the task. also uses the standard issued by Information System Audit
and Control Association (ISACA) as a reference for best
Duties and Responsibilities of the Internal Audit practices.
Division
The scope of the assignment of the Internal Audit Division Review by an independent external party is conducted at
covers the activities of all branch offices, regional offices, least once in 3 (three) years. The last review by an external
headquarters, subsidiaries, and BCA activities that are party was carried out in June 2020 with the conclusion is
outsourced to third parties, with the following duties and generally conform and the report is submitted to OJK in
responsibilities: August 2020.
1. Assist the President Director, the Board of Commissioners,
and the Audit Committee in carrying out the supervisory The Internal Audit Division applies risk-based audit
function. methodology in performing audits. In line with developments
2. Develop and implement a risk-based annual audit plan in technology, the Internal Audit Division continues to
and report the realization to the President Director, the develop the use of data, tools and technology to increase
Board of Commissioners and the Audit Committee. the effectiveness and efficiency of audit as well as increase
3. Perform audit activities by testing and evaluating the added value and early warning systems of potential errors/
adequacy and effectiveness of the risk management fraud, among others by implementing Continuous Auditing
process, internal control, governance processes, and and Predictive Analytic Tools.
providing recommendations for improvements.
4. Evaluate the quality of performance and achievement To support the implementation of audit activities, the Internal
of targets from the work program of the Branch Office/ Audit Division has used an integrated Audit Management
Regional Office/Head Office. System to support the implementation of the audit process,
5. Perform investigations if there are indications of fraud audit planning, and up to monitoring of follow up to audit
either obtained from audit activities or whistleblowing results.
systems.
6. Perform investigations/special audit based on the
request of Board of Commissioners, Audit Committee,
or Board of Directors.
7. Coordinate with work units that perform other
assurance functions to increase the effectiveness of the
internal control system.

Number of Auditors in the Internal Audit Division

As of December 31, 2020, the Internal Audit Division was supported by 188 (one hundred and eighty eight) internal auditors
with various positions, work experience, and professional certifications.
Internal auditors have participated in various professional certification programs with the number of certifications held by the
end of 2020 are as follows:
Certification Number of Auditors
Chartered Accountant (CA) 2

Certified Information System Auditor (CISA) 2
Certified Fraud Examiner (CFE) 1
Enterprise Risk Management Certified Professional (ERMCP) 2
Certified General Insurance (CGI) 1
Risk Management Certification (SMR) – Level 1 33
SMR – Level 2 31
SMR – Level 3 16
SMR – Level 4 5
Qualified Auditor Intern Bank (QAIB) – Auditor 29
QAIB – Supervisor 18
Qualified Internal Auditor (QIA) 20
Competency Development Internal Audit Division Activities in 2020

The Internal Audit Division has a continuous professional In 2020, the Internal Audit Division has carried out audits of
development program referring to The Institute of Internal Branch Offices, Regional Offices, Divisions/Work Units of the
Auditors - Competency Framework which is aligned with Head Office, and Subsidiaries in accordance with the Annual
the BCA strategy. The Internal Audit Division has conducted Audit Plan which is determined based on the results of risk
auditor competency mapping and skill assessment according assessments which are carried out regularly. The focus of the
to the Internal Audit Division’s needs, as a reference in audit has been adjusted to take into account the increased
developing sustainable competency and to meet the needs risks associated with the COVID-19 pandemic, are as follows:
of specialist auditors. 1. Assessment of credit quality, credit restructuring process
including alignment with government and regulatory
Auditor continuous professional development is carried out policies, as well as the adequacy of reserves.
continuously, both internally and externally through training 2. Review of treasury activities related to risk management
or seminars to gain insight and keep abreast of developments of market and liquidity.
in the fields of auditing, business and information technology 3. Operational risk, especially related to Information
according to best practices. Technology (IT) activities, in line with the increase in
digital transactions. The assessment includes reviews
Participation in the Internal Audit Professional of IT infrastructure, reliability of the main application
Association systems that support BCA operations (deposit, credit,
The Internal Audit Division has included its internal auditors trade finance), mobile banking, development of
in various internal audit professional associations in order Electronic Data Capture (EDC) and the Business
to expand insight and develop auditors’ professional Continuity Plan (BCP).
competence, including Institute of Internal Auditors (IIA) - 4. Regulatory audit in accordance with Bank Indonesia
Indonesian Chapter, Association of Fraud Examiners (ACFE) regulation and OJK regulation:
- Indonesian Chapter, Information Systems Audit and Control • Payment system process.
Association (ISACA), the Bank’s Internal Auditor Association • Internal Capital Adequacy Assessment Process
(IAIB), Institute of Indonesia Chartered Accountants (IAI), (ICAAP).
and the Internal Audit Development Foundation (YPIA).

Focus of the 2021 Audit Plan Name of Public Accounting Firm (PAF)
Related to the condition of the COVID-19 pandemic which KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of
has yet to end, the focus of the 2021 audit assessment is PwC Global Network)
adjusted to the results of the risk assessment, especially During 2020, there were no former members of the Board of
related to credit, operational, market, and liquidity risk. Directors, managerial levels, or employees of BCA who were BCA
1. Credit quality related to restructuring and credit external auditors.
processes.
2. Implementation of Branch 2020 in line with the wider In 2020, KAP Tanudiredja, Wibisana, Rintis & Rekan (a member
implementation to improve services in meeting customer firm of PwC Global Network) was PAF who conducted audit of
needs by utilizing latest technological developments. BCA for the fourth period and for Public Accountant is a first
3. The reliability of main applications that support the year assignment.
Bank’s operations (treasury, accounting, remittance).
4. Implementation of Anti Money Laundering and Upon the appointment of KAP Tanudiredja, Wibisana, Rintis
Prevention of Terrorism Funding (AML and CFT). and Rekan (a member firm of PwC Global Network), BCA has
5. Increase the role of Early Warning Systems (EWS) by submitted a report to OJK through the Board of Directors Letter
continuously expanding the scope of audits through No. 478/DIR/2020 dated July 1, 2020. This was in accordance with
continuous auditing and data analytics and developing the provisions stipulated in OJK Regulation No. 13/POJK.03/2017
predictive analytic tools for early detection of potential concerning Use of the Services of Public Accountants and Public
errors (fraud)/fraud by utilizing the latest technology. Accounting Firms in Financial Services Activities and OJK Circular
6. Continue to develop auditor competence and Letter No.36/SEOJK.03/2017 concerning Procedure for Use of the
professionalism on an ongoing basis. Services of Public Accountants and Public Accounting Firms in
7. Enhance the integrated internal audit function by Financial Service Activities.
providing support for the development of Subsidiary’s
internal audits and provide recommendations for Every year BCA submits an annual publication report accompanied
improvement. by a Management Letter on the audit of the annual financial
report to OJK no later than 4 (four) months after the end of the
financial year.
PUBLIC ACCOUNTING FIRM (EXTERNAL Procedures for Using Public Accountant Services
AUDIT) In order to fulfill the implementation of external audit
function in accordance to OJK Regulation No. 13/POJK.03/2017
The Annual General Meeting of Shareholders on April 9, 2020 concerning Use of the Services of Public Accountants and Public
authorized the Board of Commissioners to appoint and/or Accounting Firms in Financial Services Activities and OJK Circular
replace the Public Accounting Firm Registered in OJK (including Letter No.36/SEOJK.03/2017 concerning Procedure for Use of the
PA Registered in OJK incorporated in the Registered PAF) Services of Public Accountants and Public Accounting Firms in
to audit/examine the BCA’s books and records for the year Financial Service Activities:
ending December 31, 2020, and determine the amount of the 1. BCA uses the services of PA and/or PAF to carry out an
honorarium and other conditions regarding the appointment annual audit of historical financial information based
of a PAF Registered in OJK (including PA Registered in OJK on work agreement with the PAF. The work agreement
incorporated in the Registered PAF) by taking into account the includes the scope of the audit.
recommendations of the Audit Committee and the prevailing 2. BCA restricts the use of audit services from the same PA
laws and regulations. for the maximum period of 3 (three) consecutive financial
reporting years. BCA may reappoint the same PA for the
Based on this power of attorney, the Board of Commissioners audit of annual historical financial information after 2
appointed the PAF to conduct an audit of BCA’s financial (two) consecutive financial reporting years, if not using
statements for the financial year ending December 31, 2020, as such audit services from the same PA.
follows: 3. Appointment of PA and/or PAF shall be carried out on
PA and/or PAF registered at OJK.
Name of Public Accountant (PA) 4. BCA’s AGMS has given the power and authority to the
Jimmy Pangestu Board of Commissioners to appoint PAF (including
PA) based on prior recommendations from the Audit
Committee to the Board of Commissioners.

5. The proposal for the appointment of PA and/or PAF Effectiveness of External Audit Implementation
submitted by the Board of Commissioners considers the The Audit Committee evaluates the implementation of audit
recommendations of the Audit Committee, by taking services provision on annual historical financial information
into account: provided by the PA and/or PAF, at least including:
a. Independence of PA, PAF, and staff of PAF; a. Conformity of the implementation of audit by the PA
b. Scope of audit; and/or PAF with the applicable audit standards;
c. Audit services fee; b. Adequacy of time for field work;
d. Expertise and experience of PA, PAF, and audit c. Assessment of the scope of services provided and the
team of PAF; adequacy of sampling; and
e. Audit methodology, techniques, and tools used by d. Recommendations for improvements provided by the
PAF; PA and/or PAF.
f. Benefits of fresh eye perspectives that will be
obtained through the replacement of PA, PAF, and The AC evaluation report is submitted by the Board of Directors
audit team of PAF; of BCA by using the form contained in the attachment (OJK
g. Potential risks for using audit services by the same Circular Letter No.36/SEOJK.03/2017 concerning Procedure for
KAP consecutively for a long period of time; and/or Use of the Services of Public Accountants and Public Accounting
h. The results of evaluation of the implementation Firms in Financial Service Activities) and signed by the Audit
of audit services provision on annual historical Committee.
financial information by PA and PAF in the previous
period. Relationship between Bank, Public Accountants, and
6. BCA reports the appointment of PA and/or PAF OJK
regarding the audit of annual historical financial
information by using the form contained in the In the implementation of audits, BCA always communicates with
attachment (OJK Circular Letter No.36/SEOJK.03/2017 external auditors regarding the audit plan, audit progress and
concerning Procedure for Use of the Services of Public other important issues to support the smoothness of the audit
Accountants and Public Accounting Firms in Financial process. The audit report is submitted to the OJK in accordance
Service Activities), by attaching: with the prevailing laws and regulations.
a. The documents for the appointment of PA and/
or PAF, among others, t he Summary of Minutes 2020 Audit Fees
of General Meeting of Shareholders or Minutes KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of
of General Meeting of Shareholders, Work PwC Global Network) was appointed as BCA’s auditor to audit
Agreement between BCA and PAF. BCA’s financial statements for the year ending December 31,
b. Recommendations of the Audit Committee and 2020, with the service fee of Rp7,580,000,000.- (seven billion five
considerations used in providing recommendations hundred and eighty million rupiah) excluding VAT.
for the appointment of PA and/or PAF.
Other Services Provided by PAF/PA Beyond Audit

In 2020, KAP Tanudiredja, Wibisana, Rintis & Rekan (a member firm of PwC Global Network) also provided services for validating
the implementation of PSAK 71, and services for reviewing the internal audit function, with the service fee of Rp562,000,000.- (five
hundred and sixty two million rupiah) excluding VAT and IDR 850,000,000.- (eight hundred and fifty million rupiah) including VAT.
Information regarding PAF and PA that performed audit services of BCA for the past 5 (five) years, as follows:
2020 2019 2018 2017 2016
Public Accounting Firm Tanudiredja, Tanudiredja, Tanudiredja, Tanudiredja, Siddharta Widjaja
Wibisana, Rintis & Wibisana, Rintis & Wibisana, Rintis & Wibisana, Rintis & and Rekan
Rekan Rekan Rekan Rekan
Public Accountant Jimmy Lucy Luciana Lucy Luciana Lucy Luciana Kusumaningsih
Pangestu Suhenda Suhenda Suhenda Angkawijaya

COMPLIANCE FUNCTION SKK Organizational Structure

Compliance Work Unit (SKK) Organizational Structure is
In performing the compliance function based on the OJK stipulated under the Board of Directors Decree No. 170/SK/
Regulation No. 46/POJK.03/2017 concerning Implementation DIR/2018 dated October 25, 2018. SKK is led by a Chairman
of Commercial Bank Compliance Function, BCA has of SKK where the appointment has been reported to the
established a Compliance Work Unit (SKK) that is independent Financial Services Authority (OJK).
and free from the influence of other work units. Moreover,
as the main entities in the BCA financial conglomerate and in SKK is responsible directly to the Compliance Director. The
order to implement the Integrated Governance for financial appointment and dismissal of Compliance Directors meet the
conglomerate, BCA has added the integrated compliance applicable requirements and go through the process which
aspect in the organizational structure of SKK. determined by Financial Services Authority (OJK).
GENERAL MEETING OF
SHAREHOLDERS (GMS)
BOARD OF BOARD OF
COMMISSIONERS DIRECTORS
REGIONAL OFFICES OTHER HEAD OFFICE WORK COMPLIANCE WORK UNIT

UNITS
SKK Responsibilities To ensure the BCA’s compliance function implementation,

The followings are the responsibilities of SKK: the Board of Directors and the Board of Commissioners
• Monitor BCA’s level of compliance in fulfilling the actively monitor its implementation through the policies
provisions by the Financial Services Authority (OJK), and procedures approval, periodic reporting, clarification
Bank Indonesia (BI) and other regulators. This includes requests, and meetings.
ensuring that the policies, provisions, systems and
procedures, as well as BCA’s business activities are in Implementation of the Compliance Function Duties in 2020
compliance with the regulatory provisions; In 2020, SKK has performed its functions as follow:
• Coordinate the implementation of the Anti-Money 1. Encouraged the creation of a compliance culture
Laundering and Prevention of Terrorism Funding • Conducted the socialization/informed the latest
Program (AML and CFT), i.e. by being responsible regulations from regulators to the Board of
to make an assessment of the risk of AML and CFT Directors, Board of Commissioners, and work units.
program implementation in pursuant to the regulatory • Provided the information about the regulations
provisions. enacted by OJK, BI, and other laws and regulations
on BCA’s portal site that can be accessed by work
Integrated Compliance Function units.
In accordance with OJK Regulation No. 18/POJK.03/2014 • Engaged in various training, seminars, regulatory
concerning Implementation of Integrated Good Corporate socialization and compliance certification
Governance for Financial Conglomerates, BCA as the organized by the Banking Professional Certification
main entity in financial conglomerate has also added Institute (LSPP) which attended by SKK human
an integrated compliance function in the Compliance resources in order to improve quality, including
Work Unit organizational structure. The main tasks of the active participation in the working group of the
integrated compliance function in the Compliance Work Banking Compliance Director Communication
Unit are monitoring and evaluating the compliance function Forum (FKDKP).
implementation and its compliance level on each of the
Financial Services Institution (FSI) that incorporated within
BCA Financial Conglomerate, including the implementation
of the AML and CFT program.

• Carried out the consultative functions related to √ Net Open Position (PDN);
the implementation of applicable regulations √ Legal Lending Limit (BMPK);
through the provision of advice / response to √ Non Performing Loan (NPL); and
questions from the work unit or branch. √ Macroprudential Intermediation Ratio (RIM).
Throughout 2020, BCA operations were run in
2. Ensured that BCA’s policies, provisions, systems and compliance with prudential provision under the
procedures, as well as business activities complied with prudential banking principle.
the provisions: • Conducted monitoring towards if there were any
• Identified the sources of compliance risk. sanctions/fines imposed by the regulator.
• Conducted the gap analysis, analyzed the impact • Made a compliance risk assessment and compiled a
of any new provision to BCA operations, and Compliance Risk Profile Report in every quarter as
proposed manual adjustments, internal policies an effort to manage compliance risk.
and procedures. • Prepared the Quarterly Compliance Monitoring
• Updated the database in accordance to the Report to be submitted to the Board of Director
applicable regulatory provisions. and Board of Commissioner.
• Developed a Compliance Matrix Diary as a • Coordinated with the work units in order to assess
monitoring tool to keep BCA’s commitment to the the Bank’s risk-based soundness.
reporting obligations to regulators. • Utilized the information technology, also known
• Reviewed and provided opinions to ensure the as Regulatory Technology (RegTech) to increase
compliance with applicable regulatory provisions the efficiency and effectiveness in overseeing the
for: regulatory provisions process.
√ New products and activities Design;
√ Internal regulations draft to be issued; 3. Ensured BCA compliance against the commitments
√ Corporate credit releases adherence; and made to regulators:
√ Documents in order to ensure operational • Monitored BCA’s commitment to OJK, BI, and other
readiness for opening, changing addresses regulators in collaboration with the Internal Audit
and closing office networks. Division (DAI).
• Conducted a compliance test on the application of • Monitored and followed up on requests for
provisions at Branch Offices, in collaboration with information/data by OJK and BI in the context of
the Branch Internal Supervisor. bank oversight function.
• Monitored the level of compliance with applicable
regulatory provisions pertaining to prudential 4. Monitored and evaluated the compliance function on
banking principles, such as: each of the subsidiaries that incorporated under BCA
√ Minimum Capital Adequacy Requirement financial conglomerate, and prepared the integrated
(KPMM); compliance reports to be submitted to the Board of
√ Statutory Reserves (GWM); Director and Board of Commissioner.
Compliance Indicators in 2020

Compliance indicators in 2020 presented as the BCA’s commitment and BCA’s level of compliance with the prevailing rules and
regulation, as follow:
Table of Compliance Indicators in 2020

No Compliance Indicator Applicable Provision BCA’s Achievement Description
1 Minimum Capital Adequacy Min. 14% s.d. < 15% 23.80% Higher than the minimum limit
Requirement (KPMM)
Covers the credit risk, market
risk, and operational risk.
2 Non Performing Loan (NPL) Net Maks. 5% 1.34% Lower than the maximum limit
3 Legal Lending Limit (BMPK) Maks. 10% of Equity 0.00% Not exceed or violate the Legal
Lending Limit of the related party
and non-related party.
4 Statutory Reserves (GWM) Min. 3% 6.05% Comply
Rupiah
5 Macroprudential Liquidity Min. 6% 13.51% Comply
Buffer (PLM)

No Compliance Indicator Applicable Provision BCA’s Achievement Description

6 Statutory Reserves (GWM) Min. 4% 8.52% Comply
Foreign Exchange
7 Net Open Position (PDN) Max. 20% from Capital 0.94% Lower than the maximum limit
8 Liquidity Coverage Ratio (LCR) Min. 85% 276.29% Higher than the minimum limit
Commitments to OJK, BI and other supervisory authorities have been properly met.
Anti-Money Laundering and Prevention of Terrorism • Identified and assessed the risk of AML and CFT
Funding Program (AML and CFT) implementation in BCA using a risk-based approach by
BCA is committed to implement Anti-Money Laundering and considering the factors related to customers, countries
Prevention of Terrorism Funding Program (AML and CFT) or geographical areas, products and services and
in accordance with OJK Regulation No. 12/POJK.01/2017 distribution networks.
and OJK Regulation No. 23/POJK.01/2019 I Implementation • Conducted compliance tests of the AML and CFT
of Anti Money Laundering and Combating the Financing implementation at branch offices in collaboration with
of Terrorism Program in Financial Services Sector and OJK branch internal supervisors.
Circular Letter No. 32/POJK.03/2017 Implementation of • Reported suspicious financial transactions, cash financial
Anti Money Laundering and Combating the Financing of transactions, and financial funds transfer transactions
Terrorism Program in Banking Sector. Activities related to from and to overseas, and submitted the data via the
the implementation of AML and CFT program during 2020 Integrated Service User Information System (SiPESAT) to
included the following: the Financial Transaction Reports and Analysis Center
• Performed periodic reports of the AML and CFT (PPATK).
implementation to the to the Board of Director and • Improved the understanding of the AML and CFT
Board of Commissioner. continuously by organizing training and socialization
• Monitored suspicious financial transactions using through the classroom training, online training,
web-based application, namely the STIM (Suspicious e-learning, and virtual events and internal forums such
Transaction Identification Model), developed and as the Coordination Meeting with the Head of the
improved a system of applications using the latest Operational Branch and the Service Operation Forum.
technology, and updating parameters that can detect • Developed the training materials of the AML and CFT
suspicious transactions. Implementation.
• Coordinated the customer data updates by setting up • Conducted the periodic reviews of internal regulations
the targets and monitoring their realization. related to AML and CFT which in accordance to the
• Reviewed the new products and activities plan to ensure regulatory provisions, as well as the changes in BCA’s
they take into account the AML and CFT regulations. processes or products.
• Screened the customer data and watch list transactions
through the List of Suspected Terrorists and Terrorist
Organizations (DTTOT), and the List of Funding of
Proliferation of Weapons of Mass Destruction (DPPSP),
The Office of Foreign Assets Control (OFAC) List, United
Nations (UN) List, European Union (EU) List, which
issued by the competent authority whenever a new
account was opened and when there were any changes
in the watch list transactions record.

IMPLEMENTATION OF RISK
MANAGEMENT
BCA is applying the risk management and internal control In ensuring the implementation of effective risk
system effectively in accordance with objectives, policies, the management, the bank has guidelines that are in accordance
size and complexity of the business activities of the BCA. The with the requirements and procedures set by the regulator
Board of Commissioners and the Board of Directors of the and refers to international best practices. BCA has The
BCA responsible for the implementation of risk management Basic Risk Management Policy based on Board of Directors
and internal control system in BCA, and its Subsidiaries as Decree No. 126/SK/DIR/2017 Dated October 3rd 2017 dan
part of BCA Financial Conglomerate. The integrated risk management policy based on Board of
Directors Decree No. 178/SK/DIR/2015 dated December 10th
2015. Both policies are in accordance with OJK Regulation
No. 18/POJK.03/2016 concerning Application of risk
management for commercial bank and OJK Regulation No.
17/POJK.03/2014 concerning Implementation of Integrated
Risk Management for Financial Conglomerates.
Risk Management Organizational Structure
DIRECTOR OF RISK
MANAGEMENT
(INTEGRATED)
RISK MANAGEMENT
WORK UNIT
(INTEGRATED)
BUSINESS CONTINUITY
ENTERPRISE RISK CREDIT RISK MARKET RISK OPERATIONAL RISK
AND CRISIS
MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
MANAGEMENT
Risk Management Corporate Credit and Bank Integrated MRO Business Continuity
Asset Liability Aspect
Development Aspect Aspect Developoment Management Aspect
Risk Profile and Integrated Commercial, Small and Branch MRO

Forex and Interest Rate in Crisis Management Aspect
Risk Management Policy Medium Enterprise (SME) Implementation
Trading Book Aspect
Aspect and Micro Credit Aspect
Integrated Risk Head Office MRO

Management Control and Conglomerate BC Aspect
Aspek Kredit Konsumen Implementation Aspect
Review Aspect dan Kartu Kredit
Review of Integrated MRO Employee Work Safety and

Implementation Aspect Health Aspect
Credit Policy Aspect
Reporting of Integrated
MRO Implementation
Aspect
Review of Process, Activity

and Product Development
Aspect
Analytical Review Aspect
Overview of the Company’s Risk Management System

In the process of risk management, BCA has implemented the Integrated Risk Management Framework. This framework is used
in the determination of organizational strategies, policies and procedures, and risk management infrastructure to ensure that
all risks faced by the BCA can be identified, analyzed, evaluated, monitored, and reported correctly.

Risk Management Implementation Framework
GMS
BOARD OF DIRECTORS External Auditor

Remuneration and Nomination Committee
Risk Oversight Committee
Director of Risk Internal Auditor Audit Committee

ALCO
Management (Integrated) (Integrated) Integrated Governance Committee
Credit Policy
Committee Scope of implementation Corporate-Wide Risk
Integrated Risk Management: Management
• Oversight of the Main Entity’s
Credit Committee Board of Commissioners and
Directors Main • Risk Management
• Adequacy of Integrated RM (Integrated)
limit setting policies and • Compliance (Integrated)
Risk Management procedures Basic Policy
Committee • The adequacy of the Guide
identification, measurement,
Monitoring
Information monitoring, risk control
processes in an integrated
Subsidiaries
Technology Steering
Committee manner and an integrated
RM information system
• Comprehensive internal
Personnel control system for the • Corporate Planning
Case Advisory implementation of • Credit Risk Analysis
Committee Integrated RM • Legal
• Corporate Secretary
Report
- OJK Regulation No. 18/OJK.03/2016 • Monitoring Subsidiaries
Integrated Risk - OJK Regulation No. 17/OJK.03/2014
- OJK Regulation No. 18/OJK.03/2014
Management
- OJK Circular Letter No. 14/
Committee SEOJK.03/2015
The implementation of BCA risk management includes: • Monitor and evaluate the implementation of
• Active supervision of the Board of Commissioners and the duties of the RMC and risk management
Board of Directors. unit
The implementation supervision of the Board of
Commissioners and Board of Directors are conducted in 2. Supervision by Board of Directors assisted by:
accordance with the duties and responsibilities in the a. Risk Management Committee (RMC)
Corporate Governance Guidelines on the Application specifically tasked with providing
of Risk Management. The board of Commissioners recommendations to the Board of Directors
actively maintaining the communication with the board which at least includes:
of Directors to provide advice on strategic steps in the • Draw up policies, strategies, and
application of risk management in the BCA. guidelines for risk management
1. Supervision by Board of Commissioners assisted implementation.
by Risk Oversight Committee (ROC) which aims to • Improve the implementation of
ensure the existing risk management framework management based on the results of
has provided adequate protection against all BCA’s evaluation on the implementation of
risks and has the main duty : effective risk management processes
• To provide recommendations and opinions and systems.
in an independent professional manner • Determine other matters pertaining
regarding the suitability of policies with the to business decisions that deviate from
implementation of risk management policies. normal procedures (irregularities).

b. Integrated Risk Management Committee measurement, monitoring, control and reporting

(IRMC) specifically tasked with providing in accordance with risk management framework
recommendations to the Board of Directors and be able to face an emergency that threatens
which at least includes: going concern of BCA.
• The preparation of integrated risk
management policies. Roles and Resposiblilites SKMR included:
• Improvement of completion of a. Provide suggestion to Board of Directors
integrated risk management in formulating policies, strategies, and
policies based on the results of the framework for the implementation of risk
implementation evaluation. management.
c. Another committee that is tasked to handle b. Enhancement of procedures and tools to
risk more specifically, among others, the identification, analyze, evaluate, and control
Credit Policy Committee , Credit Committee as risk.
well as Asset and Liability Committee (ALCO). c. Design in implement infrastructure as needed
for the implementation of risk management.
• The adequacy of risk management policies and d. Monitoring the implementation of policy,
procedures and risk limits. strategy and risk management framework
1. BCA has managed risks and ensure the availability of approved by the board of Directors.
policies and determination of risk limits supported e. Monitor the position or exposure risk overall
by procedures, reports and information systems and for each risk, including monitoring
that provide accurate and timely information and compliance with risk tolerance and limit.
analysis to management, including determining f. Conducted stress testing.
steps to deal with changing market conditions. g. Identify and control all risks including those
2. BCA has ensured that in the process of compiling originating from new products and new
work systems and procedures it has taken into activities.
account both the operational and business aspects h. Provide recommendation to work units and/
and the level of risk that may occur in a work unit. or to KMR/KMRT regarding the application of
3. BCA has the Basic Policy of Risk Management risk management.
(KDMR) and the Basic Policy of Risk Management i. Evaluate the accuracy and validity of the data
Integrated (KDMRT) as the main guidelines in the used to measure risk.
implementation of risk management in the BCA. j. Prepare and submit Risk Profile Reports at
The provisions set forth in KDMR and KDMRT least quarterly and Report on the Risk Profile
include: of the Integrated each semester.
a. Framework of the risk amanagement k. review periodically to ensure the adequacy
application of each type of risk. of the framework, methodology, and risk
b. Report of the risk management application. management information system.
c. The application of consolidated risk l. Carry out the authority and responsibility
management. as integrated risk management work unit
d. The application of integrated risk integrated in accordance with the OJK
management. Regulation No. 17/POJK.03/2014 concerning
4. The implementation of the review of the policies, Integrated Risk Management for Financial
procedures, and risk management framework are Conglomerates.
conducted periodically in accordance to the needs 3. BCA is currently building a technology-based
of the BCA and the laws and regulations that information system, which is an Integrated
apply. Risk Management Information System (IRMIS)
application that will be used to prepare:
• The adequacy of the process of identification, analyze, • BCA Risk Profile Report (LPR BCA).
evaluate, and control of risk as well as risk management • Integrated Risk Profile Report (LPRT).
information system. • Integrated Capital Adequacy Report (LKPT).
1. BCA has adequate procedures for the identification, The implementation of the review of the risk
analyze, evaluate, and control of risk as well as risk management information system periodically to
management information system. Monitoring risk adjusted the needs of the BCA and the laws and
exposures on an ongoing basis by SKMR regulations that apply.
2. SKMR has been formed to influence the BCA and
its subsdiary company in an integrated manner to
mitigate risks properly through the identification,

• Internal control system comprehensively. the Company can make appropriate strategies to
The implementation of the system of internal control mitigate these risks as part of implementing the
to support the implementation of risk management “contingency plan”
BCA information presented on the page 463 part of the • In the context of monitoring and controlling credit
Internal Control System in this Annual Report. risk that occurs in subsidiaries, BCA has regularly
monitored the credit risk of subsidiaries, while
Risks Faced and Managed ensuring that the subsidiaries have a good and
In accordance with OJK Regulation No. 17/POJK.03/2014 effective Credit Risk Management Policy.
concerning the Implementation of Integrated Risk • BCA has already implement the Early Warning
Management for Financial Conglomerates and OJK Circular System (EWS), followed by credit provisions in
Letter No. 14/SEOJK.03/2015 concerning the Implementation accordance with the latest provisions of the
of Integrated Risk Management for Financial Conglomerates, regulator and the development of the credit
the Company becomes the Main Entity of the Company’s business with due attention to the credit business
Financial Conglomerate, which integrates managing 10 (ten) and to the principles of prudence and BCA’s risk
types of risks, as follows: appetite.
1. Credit RIsk • In 2021, the focus will be on developing a credit
• Risk organization continues to be refined by scoring system with a more advanced analytics to
referring to the four eyes principle where credit support sustainable credit growth..
decisions are taken from two sides, namely business • BCA has also developed a policy regarding of
development, and credit risk analysis. restructuring of credit for borrowers who affected
• BCA has a basic bank credit policy (KDPB) which is by COVID-19 with reference to the OJK regulation
constantly refined in line with BCA’s development, No. 11/POJK.03/2020 concerning National
regulatory provisions and in accordance with the economic stimulus as a countercyclical policy on
prudential banking principles and international the impact of the spread of coronavirus disease
best practices. 2019, through the mechanism of:
• Improvement of credit risk management system - Determination of credit quality and the
and procedures is carried out through the criteria of the debtor that can be given to
development of a “Loan Origination system on restructuring.
the workflow of crediting process (from beginning - Establish different restructuring scheme for
to end) so that an effective and effiicient credit each segment:
process can be achieved. The development of a o Productive Credit: provideing grace
debtor risk profiile measurement system continues period, extension of the tenor and
to be developed so that it can be applied as a interest rate reduction.
whole, as well as the process of building a credit o KPR: an extension of the tenor, providing
database that continues to be carried out and grace period and interest rate reduction.
refiined. o KKB: postponement of installment
• To maintain credit quality, monitoring continues payments and the option of an extension
to be carried out regularly, both in the credit of the tenor.
category (corporation, commercials, small and
medium Enterprises (SME), Consumers and Credit 2. Market Risk
Cards), the industrial sector and the overall credit • In managing foreign exchange risk, the BCA
portfolio and branches that have SME/KPR Credit centralizes the management of Net Open Position
Card with a DPK 30+ ratio (overdue > 30 days) (NOP) in the Treasury Division, which combines
and a high NPL, close monitoring and control of daily NOP Reports from all branches. In general,
authority is carried out so that the branch can each branch must close its foreign exchange risk at
focus on improving credit quality. the end of each working day, even though there is
• BCA has developed credit risk management by a PDN tolerance limit for each branch depending
conducting stress testing analysis of the loan on the amount of foreign exchange transaction
portfolio and monitoring the results of the stress activity in the branch. BCA makes daily PDN
testing. In response to conditions of market Reports that combine PDN in consolidated and
changes and economic turmoil, BCA periodically administrative account fiinancial position reports
conducts stress testing analysis. Stress testing is (off-balance sheet accounts).
useful for BCA as a tool to estimate the magnitude
of the risk impact on “stressful conditions” so that

• To measure foreign exchange risk, BCA uses the - PLM (Macroprudential Liquidity Buffer) in the
Value at Risk (VaR) method with the Historical form of SBI, SDBI, and SBN.
Simulation approach for internal reporting - Foreign currency GWM in the form of foreign
purposes, while for the calculation of reporting currency demand deposits at Bank Indonesia
on the Minimum Capital Provision Obligation, the • In order to anticipate the impact of the pandemic
Company uses standard methods in accordance COVID-19 against the liquidity risk, BCA has taken
with regulatory provisions. several steps in between that:
• ALCO regularly monitors market developments - Improving monitoring changes of secondary
and adjusts deposit and credit interest rates. reserves and other liquidity ratios to ensure
• BCA deposits and credit interest rates based on adequate liquidity and Early Warning
market conditions and competition by monitoring Indicators (EWI) as the leading indicator of
the movement of the benchmark interest rates and liquidity risk.
interest rates offered by competing banks. - Stimulate liquidity risk stress testing.
• In order to anticipate the impact of the pandemic - Increasing the frequency Meeting of ALCO to
COVID-19 to market risk, the bank has taken review the funds rate and credit.
several steps in which is to analyze and review
the policy of risk weights to anticipate market risk 4. Operational Risk
which is reflected from the increased volatility of • A reliable and effective Operational Risk
the exchange rate USD to IDR, as well as doing a Management is a key factor in maintaining
stress test for the position of Trading and AFS. BCA’s position as the leading transaction bank
in Indonesia. BCA faces operational risks caused
3. Liquidity Risk by human errors, insuffiicient internal processes,
• BCA attaches great importance to safeguarding the system failures, and or external events
adequacy of liquidity in fulfilling its commitments To manage, mitigate, and minimize operational
to customers and other parties, both in terms of risks, BCA has an Operational Risk Management
providing credit, repaying customer deposits, Framework, and hasi mplemented the Operational
and for meeting operational liquidity needs. The Risk Management Information System (ORMIS),
overall management function of liquidity needs a web-based application that consists of several
is carried out by ALCO and operationally by the tools and methodology, as follows:
Treasury Division. - Risk Control Self Assessment (RCSA) to all
• The measurement and control of liquidity risk is branches /regional offices and to work
carried out by: units/divisions at the Head Office that are
- Monitoring liquidity reserves and liquidity considered to have signifiicant operational
ratios such as Loan to Funding Ratio (LFR), risks. One of the objectives of RCSA
Liquidity Coverage Ratio (LCR) and Net Stable implementation is to instill a risk culture and
Funding Ratio (NSFR). increase risk awareness which is the main
- Analyzing maturity profiles, cash flow requirement in risk management.
projections. - Loss Event Database (LED) as a database of
- Stress test regularly to see the impact on BCA’s cases of losses related to operational risk
liquidity in the face of extreme conditions. that occur in all Branch/Regional Office and
The company also has a contingency funding Work Unit/Division at Head Office. The main
plan to deal with these extreme conditions. purpose of implementing LEDs is as a means of
• BCA has implemented provisions related to recording operational losses that will be used
liquidity in accordance with regulatory provisions in calculating the capital burden allocation
that require the Bank to maintain Rupiah liquidity for operational risks, continuous monitoring
(Statutory Reserves (both on daily basis and on of events that can cause operational losses
average for a certain reporting period: for BCA, and to analyze cases or problems
- Primary GWM and RIM Demand Deposits encountered, so that corrective/preventive
(Macroprudential Intermediation Ratio) in actions can be taken to minimize/mitigate the
the form of Rupiah demand deposits at Bank risk of operational losses that may arise in the
Indonesia. future.

- Key Risk Indicator (KRI) which is an application - Developed infrastructure in order to support
used to provide an indicator as a means to be Work From Home (WFH) for workers
able to provide an early warning sign of the according to the rules from the government
possibility of an increase in operational risk in without neglecting support for the customer
a work unit. This KRI is also further developed in the transaction.
as Predictive and Risk Management which • Security awareness done on a routine basis to all
can assist the Work Unit in monitoring risk workers and management BCA in the form of
exposures. e-learning, videos, infographics, and simulated
• In accordance with regulators provisions regarding phishing email. As a form of awareness BCA to
the Minimum Capital Provision Obligation, in the security of the client and to provide the best
calculating BCA’s capital adequacy ratio (CAR), service to the customer, the bank also conducts
BCA has allocated capital for the provision of losses webinars on cybersecurity to the customer.
from operational risk using the Basic Indicator • In order to minimize the risk of impact of the
Approach, excluding capital allocation for reserve pandemic COVID-19 BCA also do the following,
losses from credit risk and market risk. among which:
• With the enactment of the calculation of ATMR a. Socialization to the workers regarding the
for Operational Risk using the standard approach information related to COVID-19, a plea to
by the regulator, the bank has conducted a gap anticipate the spread of COVID-19 and the
analysis and prepare the things that need to be preventive measures that can be done. In
done in order to meet the specified requirements addition, also provided call center as a means
by the Regulator. for workers who need information related to
• To ensure that BCA can serve 24 hour and seamless COVID-19.
banking transactions, the Company runs 2 (two) b. Protecting the environment/work area for
data centers in redundancy designed to ensure workers and customers:
business continuity in the event of a system failure - Perform measurements of the body
in one of the two data center locations. temperature at the time of entering the
In addition to 2 (two) data centers that work in building BCA.
mirroring, BCA also has a Disaster Recovery Center - Enhancement of the sanitation facilities
(DRC) in Surabaya. At present the Surabaya DRC and infrastructure.
continues to be developed as part of the Bank’s - Providing hand sanitizer.
Business Continuity Management and is designed - Conducted self assessment alongside
to be able to operate as a Crisis and Command workers/guests (unless the customer)
Center in the event of a disruption or natural that will fit into the work area BCA.
disaster in the Jakarta area which causes the data - Conducted assessment for workers who
center in Jakarta to be inoperable. want to travel.
• BCA also has a Secondary Operation Center ready - Social distancing in office area and lift.
for use in the event of a disturbance/ disaster in the - Forbidding cross building activities.
building/work location of BCA’s Critical Work Unit. c. Regulating the activities at the office office:
• In order to support government programs in - Conducted split operation for workers in
anticipation of the spread of COVID-19 to continue home office/branch office who related
and to prioritize the safety and comfort of the to transactions operational customer
customer in the transaction, without neglecting service.
the health of customers and workers, then the BCA - Work From Home (WFH) alternately for
do the following things: the workers of the home office/branch
- Improve the experience of customers in the office in accordance with the conditions
trade in the digital world, with the initiative and needs.
here : - Postpone or conduct with conference
➪ Cardless Banking call/video conference for those activities
➪ Digital Account Opening face-to-face involving many people, such
➪ QR Payment as meeting and training.
➪ Omni Channel, which is an integrated
individual data between electronic
channels BCA

- Restrictions/adjustments service hour in − Conduct legal defense of civil and criminal

the branch office, the weekend service cases involving the Company that is in the
banking, and closing some of the KCP/ process in court and monitor the progress of
Cash Office/Car Cash the case.
- Regulations of workers who WFO: − Prepare a strategy for credit security
➪ Flexi time: KP non Operational. strategies (in collaboration with other work
➪ Go Home Early: KP Operasional/ units, including the Credit Rescue Unit) in
Regional/Branch Office over 16:00 connection with the problem of bad credit.
and permiited from work unit − Registering the assets of BCA, including
leader). Intellectual Property Rights (IPR) for BCA’s
Regulation of the activity in the office is banking products and services as well as
made to keep security restrained to minimize rights to land and buildings owned by BCA at
the risks that may arise in connection with the competent authority.
the implementation of the policy Work From − Monitor and carry out legal actions for
Home (WFH) and change the working process violations of BCA’s assets including violations
of the internal. of BCA’s Intellectual Property Rights (IPR).
− Monitor and analyze cases currently in process
5. Legal Risk in court faced by BCA and Subsidiaries.
• Inherent Legal Risk is assessed based on the − Conduct an inventory, monitor, analyze and
potential loss of cases that occur in BCA and calculate potential losses that may arise
Subsidiary Companies that are in the process as related to legal cases that occur.
well as those that have been completed in court
compared to capital on a consolidated basis. The 6. Reputational Risk
parameters used to calculate the potential losses • An assessment of reputation risk is carried out using
for cases currently in process in the court are the parameters such as the number of complaints and
basis of the claim (case position), case value, and negative publications as well as the achievement
legal documentation. Meanwhile, the parameters of complaints.
used to calculate losses from a claim are losses • Developing Infrastructure i.e. implementation the
suffered by the Company and Subsidiaries based appropriate software and hardware (including:
on court decisions that have permanent legal Halo BCA - 24-hour Telephone Service, BCA CRM
force. Contact Center, Halo BCA Mail Application,
• To identify, measure, monitor and control legal Interactive Voice Response [IVR], Social Media
risk, the Company has established a Legal Group Manager Application, Halo BCA Chat Service
at the Head Offiice and Legal Work Unit in all through www.bca.co.id), the development of
Regional Offiices. procedures and better work management in
• In order to mitigate legal risk, the Legal Group has order to facilitate monitoring and management
done, among others: information systems that allow speed and quality
− Creating a Legal Risk Management Policy, of organizational work.
has internal provisions governing the • Reputation Risk is managed based on regulatory
organizational structure and job description provisions.
of the Legal Group as well as standardizing
legal documents.
− Hold legal communication forums to improve
the competence of legal staff.
− Disseminating the impact of the new
regulations in force on the Company’s banking
activities and various modus operandi of
banking crimes and legal handling guidelines
for branch offiicials, Regional Offiices and
related Head Offiice work units.

7. Strategic Risk of supervision of the Compliance Director are

• Inherent strategic risk assessment is carried out reported quarterly to the President Director with
using parameters such as the suitability of the a copy to the Board of Commissioners.
strategy with the conditions of the business • To increase efficiency and effectiveness in the
environment, low risk strategies and high risk process of managing regulatory provisions, BCA
strategies, BCA’s business position and the makes use of information technology or what is
achievement of the Bank’s Business Plan known as Regulatory Technology (RegTech).
• Quality assessment on strategic risk management • In order to support the bank’s strategic positioning
is carried out using parameters such as risk as a transactional back, specifically related to
governance, risk management framework, risk preventing money laundering and terrorism
management process, Management Information funding, the Company uses a web-based
System and Human Resources, and the adequacy application called STIM (Suspicious Transaction
of risk control system. Identification Model) and has developed a system
for cutting edge application and parameter
8. Compliance Risk updates to detect suspicious transactions.
• Compliance risk is a type of risk that must be • The Company also screens customer data and
managed by the Company, considering that this transactions related to the List of Terrorist and
risk can cause both financial and non-financial Terrorist Organizations (DTTOT) and the List of
losses. Funding for the Proliferation of Mass Destruction
• In accordance with OJK Regulation No.46/ Weapons (DPPSP) issued by the competent
POJK.03/2017 dated July 12, 2017 concerning the authority whenever an account is opened, when
Implementation of Commercial Bank Compliance BCA enters business relations, and changes to the
Function, BCA has appointed a member of the list are identified.
Board of Directors as Director in charge of the
compliance function, who is responsible for 9. Intra-Group Transaction Risk
ensuring compliance and minimizing compliance • The assessment of inherent intra group transaction
risk by formulating compliance risk management risk is carried out using parameters such as the
policies and procedures and monitor the composition of intra group transactions in the
implementation. In carrying out its duties, the Financial Conglomerate, documentation and
Director in charge of the compliance function fairness of transactions and other information.
is assisted by the Compliance Unit (CU) which is • Quality assessment of the implementation of intra
independent of the operational work unit. group transaction risk management is carried
• In assessing inherent compliance risk, the out using parameters such as risk governance,
parameters used are the type and significant of risk management framework, risk management
violations committed, frequency of violations process, Management Information System and
committed or track records of compliance, and Human Resources, and the adequacy of the risk
violations of provisions for certain financial control system
transactions. In addition, CU is also responsible
for the implementation of the Anti-Money 10. Insurance Risk
Laundering and Prevention of Terrorism Funding • The inherent insurance risk assessment is carried
Program (AML and CFT), including being out using parameters such as technical risk,
responsible for conducting risk assessments on insurance risk domination of the overall business
the implementation of the AML and CFT program line, product risk mix and types of benefits, and
according to regulatory provisions. reinsurance structure.
• BCA has compliance policies and procedures, • Quality assessment application of insurance risk
which include, among other things, a process management is carried out using parameters such
to always adjust the provisions and internal as risk governance, risk management framework,
systems with applicable regulations, communicate risk management process, Management
provisions to related employees, conduct a review Information System and Human Resources, and the
of new products activities conduct periodic adequacy of the risk control system.
compliance tests, and train employees. The results

Review/Review Results on Management System BCA’s and its Subsidiaries’ risk management policies
Implementation Risk are continually updated to remain compliant with all
Based on the results of self-assessment, BCA had a ‘low to applicable regulations, the direction of Basel II and III
moderate’ risk profile rating in 2020 both individually and Accord development, prudential banking principles and
when treated as an integrated entity with its subsidiaries. global best practices. BCA’s Financial Conglomerate will
continue to attend closely to economic situation and to latest
The risk profile rating was the result of an assessment on development in the banking industry
“low to moderate” risk rating and the quality rating of the
implementation of “satisfactory” risk management. Statement on the Adequacy and Effectiveness of the
Risk Management System
The risk ratings of the 10 (ten) types of risk assessed are as The Board of Commissioners is assisted by the Risk Oversight
follows: Committee plays an active role in monitoring and evaluation
• Risks that were rated as “low” are Market Risk, Liquidity of the implementation of the risk management system
Risk, Legal Risk and Intra-Group Transaction Risk. has been done by the Board of Directors. The Board of
• Risks that had “low to moderate” risk level were Credit Directors continues to evaluate the effectiveness of the risk
Risk, Operational Risk, Reputation Risk, Strategic Risk, management system in BCA subject periodically based on
Compliance Risk and Insurance Risk. the policy and risk management procedures applicable, the
adequacy of the risk management information system, and
BCA was able to achieve “low to moderate” risk rating risk exposures report and the risk profile BCA. Based on the
because the Company and its Subsidiaries had established a results of the evaluation submitted by the management,
quite effective and efficient risk management process in all the Board of Commissioners considered that the risk
of its activities. management system in BCA has adequate and effective.
• The trend of integrated inherent risk for the coming
period is stable because it is estimated that there will be
no significant changes in inherent risk. BCA’s Financial
Conglomerate needs to pay close attention to the
impact of the COVID-19 pandemic, which puts pressure
on macroeconomic conditions because it can have
an impact on BCA’s Financial Conglomerate business
activities, however, it is estimated that the risk in all
BCA’s Financial Conglomerate business activities will be
able to be managed on a prudent basis.
• The quality of the implementation of risk management
in the coming years will be stable because BCA and its
Subsidiaries continuously adjust risk management in all
their activities with more improvements allowing both
to identify, measure, monitor and control any emerging
risk.
BCA and its Subsidiaries have implemented integrated

risk management covering all risks that may directly or
indirectly affect its business sustainability. What BCA and
its Subsidiaries aim is that they can manage risk better and
determine risk appetite and risk tolerance in accordance with
the complexity and characteristics of the business.

INTERNAL CONTROL SYSTEM 2. Board of Directors, First Line, and Second Line
The responsibility of the board of Directors includes
BCA implements the monitoring mechanism formed by the role of first-line and second. First line responsible
the management in a sustainable manner adapted to the for providing products and services to the customer,
purpose, the size and complexity of the business activities of including managing associated risks. Second-line
the BCA and based on the requirements and procedure as role to provide support related to the management
set out by the regulator. BCA’s internal control system abides of risk, including the responsibility for enterprise
by OJK Circular Letter No. 35/SEOJK.03/2017 dated July 7, risk management, among others, by the Director
2017 on Internal Control System Standard Guidelines for of Compliance and Risk Management, the Risk
Commercial Banks. Management Unit (SKMR), and Unit Compliance (SKK).
The Purpose of Internal Control System 3. Internal Audit Division

The implementation of an effective internal control system The Internal Audit Division provides independent and
in BCA objectives to ensure: objective assurance and advice on the relevance and
1. Compliance with laws and regulations as well as policy/ effectiveness of governance, risk management and
terms of internal. internal control processes. The Internal Audit Division
2. Completeness, accuracy, efficiency, and timeliness of the informs the Board of Directors, the Audit Committee,
provision of financial information and management. and the Board of Commissioners of the results of the
3. The effectiveness and efficiency of operational activities. audit.
4. The effectiveness of the risk culture thoroughly.
In fulfilling its role, all lines of communication and
In addition, to support OJK Regulation No. 17/POJK.03/2014 collaboration, as well as contributing to creating and
concerning Integrated Risk Management for Financial maintaining value, are aligned with stakeholder interests.
Conglomerates., BCA sets up a internal control system in a
thorough manner against the application of integrated risk Main Components of Internal Control System
management to ensure.: BCA’s Internal Control consists of 5 (five) main are consistent
a. Compliance with internal policies or conditions and with the Internal Control Integrated Framework that has been
relevant regulations and laws; developed by The Committee of Sponsoring Organizations
b. Financial and management information is fully available, of the Treadway Commission (COSO) meliputi:
accurate, appropriate, and timely; and 1. Management Oversight and Control Culture.
c. The effectiveness of risk culture in the organization of a 2. Risk identification and Assessment.
Financial Conglomerate thoroughly. 3. Control Activities and Segregation of Duties.
4. Accountancy, Information and Communication System.
The Framework of Internal Control System 5. Monitoring Activities and Correcting Deficiencies.
BCA applies three lines model framework to support the
development of credible risk management and governance.
The application of the three lines model principle to the BCA
is as follows:
1. Management
The board of Commissioners and the committee under
the coordination, among others, ensure:
• Structures and processes are adequate and
available for the implementation of effective
governance.
• The purpose and activities of the organization
have been aligned with the interests of the main
stakeholders.

During 2020, the relevance of applying the system of internal control to the COSO integrated internal control framework is
described as follows:
Components of internal control in accordance with the
No Implementation in BCA
COSO Internal Control Integrated Framework
1. Management Oversight and Control Culture The Board of Directors creates the internal control structure,
The oversight of the board of Directors in creating and including publishing the Guidelines for Standards for Internal
maintaining an effective internal control system as Control Systems, Policies and Operating Procedures.
well as ensure that the system runs safely and reliably
in accordance with the objectives of the BCA, as well The board of Commissioners assess the adequacy of the internal
as supervision by the Board of Commissioners of the control committee under the coordination of the Board of
implementation of internal control in general, including Commissioners, among others, the Audit Committee and the
the policy that established the board of Directors. It is the Governance Committee Integrated.
responsibility of the Board of Directors and the Board of
Commissioners to develop a culture of control.
2. Risk identification and Assessment The process of identification and assessment of risks, among
A series of actions undertaken by the Board of Directors others through the formation of SKMR which aims to convince
to identify, analyze and evaluate the risks incurred by the the BCA and the subsidiary company in an integrated manner to
BCA in order to achieve the stated objective. mitigate risks properly through the identify, analyze, evaluate,
control and reporting of the risk management framework risk,
as well as able to deal with emergency situations that threaten
going concern of BCA in accordance with Board of Directors
Decree No. 078/SK/DIR/2018 Dated May 28th 2018.
3. Control Activities and Segregation of Duties In conducting a review of control activities, the board of
Which includes the control activities are planned Directors, among others, to review of the adequacy of the
and implemented to control the risks that have been scope of the internal audit and approve the annual audit plan
identified, and the determination of policies and control to ensure the implementation of the internal audit function
procedures including ensuring consistently adhere to in each of the levels of management in order to assess the
policies and procedures. adequacy and effectiveness of the internal control system.
4. Accountancy, Information and Communication system Implementation of accounting, information and communication
Accounting, information, and communication system supported by the availability of information systems
systems can identify issues that may arise and are that can generate a report regarding the activities of the
used as an exchange of information in the exercise business, financial condition, risk management, and compliance
of their functions in accordance with their respective to support the work of the board of Directors and Board of
responsibilities. Commissioners.
5. Monitoring Activities and Correcting Deficiencies Monitoring of the activities carried out by the Board of Directors,
Ongoing monitoring of the overall effectiveness of among others, through the follow-up report on the results of
the implementation of internal control, as well as the the follow-up audit submitted by DAI on a quarterly basis.
process of reporting internal control weaknesses and Board of directors monitor and ensure the findings and
improvement actions is carried out. recommendations of the DAI, the External Auditors, the results
of the OJK supervision and the results of the other supervisory
authority has been followed up by the relevant units.
Change the target completion of the follow-up audit must be
requested approval of the President Director and the Board of
Commissioners and reported to the Audit Committee.
Implementation of Internal Control Blueprint of a 3 (three) year business strategy and

Based on the framework and components of internal control Annual Work Plan and budget of BCA, which have
that has been compiled, BCA implement internal controls to been distributed to all relevant offiicers of BCA in
ensure the adequacy of financial control, the effectiveness order to be implemented.
and efficiency of operations, as well as compliance with 2) The strategies have been established by factoring
applicable laws and regulations. in any impact of strategic risk on BCA’s capital, in
among other areas, capital projections and the
Internal control is implemented through several activities, Minimum Capital Requirement.
namely 3) The Board of Directors actively engages in
a. Financial Control discussions or offers input and monitors the
1) The Board of Directors has prepared strategic internal situation, and developing external factors
plans that have been approved by the Board that directly or indirectly would affect meeting
of Commissioners. The strategic plans have BCA’s business strategic objectives.
been stipulated in the Bank Business Plan as the

4) BCA has implemented a financial control process, c. Compliance to law and regulation, whereby
both on BCA and on the members of BCA’s Financial 1) BCA is committed to comply with the prevailing
Conglomerates, in order to monitor the realization laws and regulations and take the necessary steps
against the budget as drafted in periodic reports. to improve weaknesses found regarding risk, if
BCA has established a subsidiary monitoring unit any.
to monitor the performance development of each 2) BCA has established a Compliance Work Unit
of its subsidiaries. independent of risk-taking units and is responsible
5) BCA has ensured that all policies and accounting for monitoring the compliance of BCA and its
standards updated periodically in accordance with subsidiaries in an integrated manner.
the provisions and regulations. 3) BCA has:
b. Operational Control - Monitoring on Reporting Compliance to BI or
To support comprehensive operational risk control, BCA OJK or other regulators.
has implemented the following: - Compliance Report of BCA, including Report
a) Established an organizational structure as follows: on the Implementation of AML and CFT
- Segregation of duties to avoid conflict of Program to be submitted to the OJK every 6
interest. (six) months.
- Supervisor oversees the implementation of - Compliance Monitoring Report on the Prudent
internal control at Branch Offices on daily Principles of BCA, including Report on the
basis. implementation of AML and CFT Program to
- Branch Internal Supervisor to oversee the be submitted to the Board of Commissioners,
implementation of internal control at Branch President Director and Deputy President
Offices Director every 3 (three) months.
- Regional Office/Internal Supervisor to oversee 4) BCA’s Compliance Risk Management Strategy
the implementation of internal control at involves the necessary policies to always comply
Regional Offices. with applicable regulations which means
- Head Office internal supervisor to oversee the proactively taking preventive measures (ex-
implementation of internal control in certain ante) to minimize the possibilities of violations
work units at Head Offiice. and conducting curative actions (ex-post) for
- Internal Audit Division that is independent improvements.
of risk-taking unit to examine and assess
the adequacy and effectiveness of risk Evaluation of Internal Control Systems
management, internal control, and corporate The board of directors is responsible for ensuring the
governance processes, either at BCA or for application of the internal control system to achieve the
members of BCA’s Financial Conglomerates. objectives of BCA. The board of Commissioners is assisted
- Risk Management Work Unit and Legal by the Audit Committee is also responsible to supervise the
Group and Compliance Work Unit that are implementation of the internal control system in BCA.
independent of risk-taking units. To assess the adequacy and effectiveness of the BCA’s internal
- Anti Fraud Bureau to improve the effectiveness control system, during 2020 BCA carried out follow-up and
of Fraud strategy implementation on all remediation activities, including:
activities of BCA. 1. BCA continuously evaluates and monitors the
b) Each banking operational transaction that BCA effectiveness of the overall implementation of internal
undertakes has been equipped with a work control, including in cases where changes in internal and
procedure that is stipulated in work manuals. Such external conditions that may keep BCA from achieving
work procedure is developed by the Operational its goals are identified.
and Service Development and Strategy Division 2. Monitoring is prioritized on BCA’s key risks and serves
and reviewed by various relevant work units to as part of daily activities, including through periodic
ensure that operational risks that may arise have evaluations to detect and prevent new risks, both in
been effectively and properly mitigated. operational work units, risk monitoring work units, and
c) Established employee rotation and transfer in the Internal Audit Division.
policies. 3. The adequacy and effectiveness of the internal control
d) Imposing a limit and authorization for officers to system is evaluated independently by the Internal Audit
conduct a transaction. Division and the results are reported to the Boards of
e) Have an information security policy, such as: Commissioners and Directors, and the Audit Committee.
Utilizing User IDs and passwords as well as installing
finger scan for employees to access computers.

APPLICATION OF ANTI-FRAUD STRATEGY In prepared and implemented an effective of Anti-

Fraud Strategy, BCA has paid attention to the matters,
1. Introduction as are follows:
According to OJK Regulation No. 39/POJK.03/2019 1) Internal and eksternal factors;
dated December 19, 2019 concerning on Application 2) The complexity of business activities;
of The Anti-Fraud Strategy for Commercial Banks, BCA 3) Potential, type, and risk of fraud;
already has in place anti-fraud strategy guidelines been 4) The adequacy of required resources.
ratified by circular letter No.064/ SE/POL/2015 dated
April 7, 2015. These guidelines reflect commitment of In supporting the implementation of Anti-Fraud
BCA management to prevent fraud by implementing Strategy, BCA has established Anti-Fraud Bureau who
an effective and continuous fraud control system. is carry out the implementation function of Anti-
This system directs BCA in taking decisive measures to Fraud Strategy in BCA. Anti-Fraud Bureau responsible
prevent, detect, investigate, and monitor any incidents to reports directly to the President Director and has a
of fraud. direct communication and reporting to the Board of
Commissioners.
In accordance with the OJK Regulation, BCA defines
fraud as any deliberate act or omission intentionally 2. Objectives
committed by anyone working at the BCA to deceive, The objective of anti-fraud policy implementation in
swindle or manipulate the BCA, its customers, or any BCA are:
other party, or to misuse office facilities that may lead to • To nurture an anti-fraud culture across BCA
suffering financial loss or where the wrongdoers make organization.
either direct or indirect fiinancial gain. Considered as • To enhance awareness and concern for the risk of
fraudulent acts are: fraud in BCA’s operations.
1) Cheating; • As a reminder to all personnel of BCA to comply
2) Fraud; with applicable procedures and regulations.
3) Asset embezzlement;
4) Disclosure of information;
5) Banking felonies.

Pillar and Implementation of Anti-Fraud Strategy
4 Pilars of Anti Fraud

Strategy
Investigation, Observation,
Prevention Detection Evaluation and Follow-
Reporting and Sanction
Up
Identify and uncover Extracting inforamation, Monitor and evaluate

Reduce the potential
fraud incicents reporting system and fraud incidents as well as
of fraud
imposing sanctions on its necessary follow-up
fraud
Anti Fraud Awareness Whistleblowing Investigation Monitoring
Vulnerability Surprise Audit Reporting Evaluation

identification
Know Your Employee Surveillance System Impose Sanction Follow-Up
Circular Letter No.064/SE/POL/2015 Dated April 7, 2015

Concerning Guidelines on the Implementation of Anti Fraud Strategy
Anti-fraud strategy in its application is manifested in 3. Implementation and Internalization

to a fraud control strategy, has 4 (four) pillars are as
follows: Anti Fraud Declaration
1) Prevention In line with the commitment of BCA in implementing
Set up devises or equipments in order to reduce the Anti-Fraud strategy, BCA has formulated Anti-Fraud
potential risk of fraud, which encompasses at least, Declaration (Board of Directors Decree No. 139/SK/
anti fraud awareness, vulnerability identification, DIR/2020) are as follows:
know your employees.
2) Detection In order to strenghten internal control system,
Set up devises or equipments in order to detect implementation of Good Corporate Governance, and
fraud incidents in BCA’s business operation which as a further implementation of OJK Regulation No. 39/
encompasses at least whistleblowing, surprise POJK.03/2019 dated December 19, 2019 concerning on
audit, and surveillance system mechanism. Application of The Anti-Fraud Strategy for Commercial
3) Investigation, reporting, and sanctions Banks, therefore BCA declares its commitments to:
Intended to extract information, use reporting 1. conducting business fairly and transparently;
system, and impose sanctions on fraud incidents 2. avoid doing business with third parties who were
in BCA’s business operations, which at least not committed to company’s policy; and/or;
encompasses investigative standards, reporting
mechanisms, and imposition of sanctions
4) Monitoring, evaluation, and follow up
To monitor and evaluate fraud incidents that at
least covering monitoring, evaluation, and follow
ups.

3. provide consequences for violating policies and WHISTLEBLOWING SYSTEM

commitments.
Let all levels of BCA organization, customers, and The whistleblowing system is a reporting tool where both
partners work together to build anti-fraud culture internal and external parties can report fraud or violations
and create BCA safe from fraud. presumed to have been committed by anyone at BCA.
Socialization and Training Anti-Fraud BCA’s whistleblowing policy is set forth in the Board of
BCA has improve the awareness and vigilance of Directors Decree No. 146/SK/DIR/2017 dated November 1,
employee against fraud, through anti-fraud statement, 2017 and disclosed in the BCA website on the Corporate
e-learning, comics, posters, videos, in class training, Governance section (https://www.bca.co.id/en/Tentang-BCA/
socialization of anti-fraud culture, and so on. Tata-Kelola-Perusahaan/Tata-kelola).
In 2020, all employees were required to attend Objectives of Whistleblowing System

e-Learning of Anti-Fraud Awareness that can be access The whistle blowing system implementation in BCA aims to:
through MyBCA internal portal or Mobile Learning. • To raise stakeholders (employees, customers, etc.)
awareness in reporting the fraud or violations activities
that they think are being committed in BCA without any
fear and anxious, as their confidentiality is guaranteed.
• To detect and prevent fraud or violations at the earliest
stage possible through the information disclosed by a
whistleblower.
1. Whistleblowing Procedure
A. Media
The media that can be utilized by the
whistleblower to convey the report is accessible
through BCA website (https://www.bca.co.id/en/
whistleblowing). Correspondingly, the managing
team of whistleblowing system will receive directly
Data of Anti Fraud Awareness in 2020 dan 2019 the report
Participant 2020 2019
B. Acceptable Reporting Criteria
New Employees 2,310 2,914
For the convenience and acceleration of the follow
Existing Employees 31,148 30,628
up process, whistleblower must meet the following
reporting criteria:
4. Reporting 1) The reporting must be based on good faith
In monitoring the implementation of Anti-Fraud and should not be a personal complaint or a
strategy, BCA submits Implementation of Anti-Fraud made up story with bad intent/slander.
Strategy Report to OJK every semester and Incidental 2) The whistleblower’s identity should be
Report if there is fraud that have significant effect to provided with a minimum of information,
disrupt BCA operations. which include:
• Whistleblower name (anonymous is
permitted);
• Whistleblower phone number that can
be reached/an active email address;

3) The preliminary indication of fraudulent act or violations that are reliable and accountable with an additional
of attached data (if any) which incorporated the 4W1H, as follows:
• Action/Reported actions (What);
• Alleged Parties (Who);
• Time of events (When);
• Place/location of events (Where);
• Chronology of events (How).
4) Types of fraud/violations to be reported:

Fraud A deliberate misuse or omission to mislead, deceive or manipulate BCA, customer,
or other party, that takes place in a BCA environment and/or uses BCA facilities,
resulted in the bank, customer, or other party suffering a loss and/or the fraud
perpetrator gain direct or indirect financial benefits.
Type of fraud acts:

1. cheating,
2. scams,
3. assets embezzlement,
4. information leakage,
5. banking crimes.
Measures that are not in accordance with the BCA's culture that has been
formulated based on positive values that grow and develop within the BCA's
Code of Conduct Violation
employees, to achieve common goals and as a reference for the BCA's employees
in making decisions and taking measures.
The acts that cause a circumstance in which a person who, in performing his or
her fiduciary duty and obligation, pursues outside interests, such as personal,
Conflict of Interest Violation family related or other parties interests, that may have impaired or intruded upon
his or her professional judgment and objectivity in making decisions and policies
according to the authority that has been awarded by BCA to him or her.
Laws Violation Any actions that violate applicable law in Indonesia.
2. Whistleblower Protection
BCA will provide the protection to the whistleblower, which include:
• Guarantees the confidentiality of the submitted whistleblower’s identity and the report contents;
• Guarantees the protection against mistreatments that might harm the whistleblower;
• Guarantees the protection against perpetrator’s threats, intimidations, punishments or any unpleasant activities.
3. Management of Whistleblowing System (WBS) Report Flow

The following is the flow on how a report is handled by BCA regarding to the whistleblowing system:
Work Units:
Managing Team of WBS: Anti-fraud Bureau: • Conduct the investigation or follow
• Receive and ensure the WBS • Verify and analyze the data up
report matches with the criteria • Coordinate and follow up with • Submit the investigation or follow
• Forward the report to the anti- the relevant work units up results to the decision-making
fraud bureau officials (if proven as fraud)
• Inform the status to the anti-fraud
bureau
4. Parties who Managed the Report

The management and follow-up on the reports are handled carefully with the BCA’s internal team who were appointed
by the BCA’s management, in accordance to the prevailing BCA’s internal laws and laws and regulations in Indonesia.

5. Disclosure of Internal Fraud and Complaints through Whistleblowing System in 2020
A. Number of Complaints Reported through Whistleblowing System

The recapitulation of reports received through the whistleblowing system is submitted to the Board of Directors
periodically. As of December 2020, there were 22 (twenty-two) complaints received through the WBS with the
following status:
Status Number Description

Open (still in process) 4 - In the process of investigation (1)
- Forwarded to the relevant work units for further follow-up (1)
- Waiting for data from the whistleblower (2)
Closed (settled) 18 Failed to fulfill the reporting criteria:
- Personal information/complaint from customers (14)
- Inadequacy of data and the whistleblower did not provide the
additional data/information as requested (4)
B. Number of Internal Fraud Cases

The Company discloses internal fraud pursuant to section 64 of OJK Regulation No.55/ POJK.03/2016 on the
Implementation of GCG for Commercial Banks and Section IX item 5 of OJK Circular Letter No.13/SEOJK.03/2017 in
the Implementation of GCG for Commercial Banks.
Internal fraud is defined as fraud committed by management, supervisors, permanent and contract employees,
or outsourced workers. Classified as fraud is a case where the financial loss or potential financial loss exceeds
Rp100,000,000.- (one hundred million rupiah).
Table of Fraud Violation Committed by Management, Permanent Employees, and Non-Permanent Emloyees
Contract and Outsourced
Members of BoD and BoC Permanent Employees
Internal Fraud in 1 Year Employees
2019 2020 2019 2020 2019 2020
Total Fraud - - 7 9 - -
Settled - - 7 9 - -
In the internal settlement process - - - - - -
Settlement process that has not - - - - - -
been done
Through legal process - - - - - -
C. Sanctions and Follow-Up on Complaints through the Whistleblowing System

If the investigation results are proven that the perpetrator committed fraud or violations, consequently the decision-
making officials will impose the sanctions in accordance to the prevailing regulations.

GRATIFICATION CONTROL
1. Background - The parcel/gifts that has been received, it is

The general public’ and stakeholders’ trust towards BCA believed to have a negative impact and affect
are greatly influenced by ethical behavior of the BCA’s BCA’s decision; and
personnel, ranging from the Board of Commissioner, - The value of the parcel/gifts is beyond the
Board of Director, management down to the employees. reasonable limits.
This trust is very important to maintain and foster • The BCA’s personnel who receive those parcel/
business relationship with customers and other third gifts shall immediately return the parcel/gifts and
parties that have relationships with BCA. provide the explanation politely, stated that all of
the BCA’s personnel are not allowed to receive any
In this regard, to raise the public confidence and to parcel/gifts.
uphold the Law No. 20/2001 on the Amendment to
Law No. 31/1999 on Corruption Eradication, the Board The summary of gratification control policy has been
of Director considers that it is necessary to enact disclosed and can be downloaded through the BCA
the Gratification Control provision, which intended website in the section of Governance (https://www.
to pursue the implementation of Good Corporate bca.co.id/id/Tentang-BCA/Tata-Kelola-Perusahaan/Tata-
Governance principles and provide the guideline to the kelola).
BCA personnel as individuals workers in dealing with
the customers, partners, fellow co-workers. 3. Joint Commitment
The Gratification Control provision is binding and must
2. Gratification Control Policy be understood and implemented earnestly by all of the
As one of the endeavors to prevent the occurrence of BCA’s personnel as a part of BCA’s Code of Ethic and
gratification, the Board of Director of BCA has issued in shoring up the implementation of Good Corporate
the Board of Directors Decree No. 219/SK/DIR/2003 Governance principles. In the event of the violation or
dated November 10, 2003 concerning Provisions any misconduct occurred to this provision, the violator
Regarding Conflicts of Interest that embodied the may be liable to the sanctions in accordance to the
gratification control provision to be enforced to all of extent of violation.
the BCA personnel. The gratification control provision is
intended to provide reasonable, proper and credible to In relation to the above aforementioned matter, all of
all of the BCA personnel in engaging with the customers, the BCA’s personnel are obliged to:
partners and co-workers, and it is not designated to A. To ascertain, comprehend and implement
interfere with the employees’ personal life. the Gratification Control Provision with full
responsibility and without exception.
Gratification Control Policy regulates several matters B. To uphold the implementation of Gratification
including: Control Provision , in which all of the Board of
• All BCA’s personnel are prohibited from requesting Commissioners members, Board of Directors
or accepting or permitting or consenting to receive members and BCA’s employees must create the
a gift or reward from any third parties who obtain Annual Disclosure, containing all circumstances or
or seek to obtained the favors from the BCA in the conditions that permit the emergence of conflict
form of credit facilities or other facilities related to of interest.
BCA’s operational activities.
• All BCA’s personnel are prohibited from requesting It has now been adopted as the part of BCA’s culture
or accepting or permitting or consenting to receive to not accepting the gifts or payments from customers,
a gift or reward from any third parties who obtain debtors, vendors, partners, and other third-parties
or seek to obtained a job or orders relating to the related to the services rendered by BCA’s employee
procurement of goods or services from BCA. within his/her scope of work. In accordance to this
• In the event of customers, partners, and other matter, BCA’s personnel must comply the code of ethics
parties are offering the gifts at certain times, related with the vendors. This code of ethic statement is
such as religious celebrations or other kind of stated in the Corporate Governance Guideline and can
celebrations, if: be seen in this Annual Report section of Code of Ethic.

ANTI CORRUPTION POLICY Furthermore, during 2020 BCA never made any political
donations/contributions or voluntary donations that
As a commitment to improve practices and culture of anti- lead to corruption or bribery. Provisions of politic or
corruption within BCA, BCA has established several policies social donations have been regulated in Corporate
related to corruption preventions with the following details: Governance Guidelines in Code of Ethics sections, as
1. BCA’s Code of Ethics that related to Anti-Corruption follow:
(details information can be seen in Code of Ethics • Every participation of BCA personnel in social and/
sections page 492-493 of this Annual Report). or political activities is on personal behalf and
2. Application of Anti Fraud Strategy Guidelines (details can not represent BCA. Each attitude and action
information can be seen in Application of Anti Fraud that reflects position of BCA must be approved by
Strategy section page 466-468 of this Annual Report). Board of Directors.
3. Anti-Gratuity Policy (details information can be seen • Every donation on behalf of BCA, either for social
in Anti-Gratuity Policy section page 471 of this Annual or political activities, must be approved by Board
Report). of Directors.
4. Conflict of Interest Policy (details information can be
seen in Affiliated Transactions and Conflict of Interests
section page 473-475 of this Annual Report).
AFFILIATED TRANSACTIONS AND
These policies aim to provide guidance which are related to CONFLICT OF INTERESTS
prevent the corruption in BCA, and it can be seen in BCA
website under Governance section (https://www.bca.co.id/ Policy of Affiliated Transactions and Conflict of
en/Tentang-BCA/Tata-Kelola-Perusahaan/Tata-kelola). Interests
BCA has implemented policies related to affiiliated transactions
Implementation of Anti-Corruption Practices and conflict of interests, as stipulated in Board of Directors
Decree No. 214/SK/DIR/2019 dated December 27, 2019
BCA continuesly strive to enhance anti-corruption culture in concerning Affiliated and Conflict of Interest Transactions and
BCA through various practices as follow: Circular Letter No.319/SE/POL/2019 dated December 27, 2019 on
Guidelines for the Implementation of Affiliated and Conflict of
1. Annual Disclosure Interest Transactions and Decree of the Chairman of Bapepam
In order to prevent the corruption, all members of the and LK no. Kep.12/BL/2009.
Board of Commissioners, the Board of Directors, and The Policy of Affiliated Transactions and Conflict of Interests is
BCA employees have to make the Annual Disclosure cover the following items:
that contain of all circumstances or situations which 1. Defiinition of affiiliated and conflict of interest
allow conflicts of interest. Details information regarding transactions.
Annual Disclosure can be seen in Internalization section 2. Affiliated parties.
page 311-313 of this Annual Report). 3. Affiliated transaction category.
4. Reporting mechanism and approval of affiliated
2. Internalization of Anti-Corruption Values transactions plan.
The implementation is carried out through sharing 5. Mechanism flow and reporting period and/or disclosure
sessions, socialization, articles posted on internal portal, of information.
plasma TV, info magazine of BCA and other internal
communication media.
3. Reporting on Corruption
In order to support the implementation of anti-
corruption policy, BCA has had reporting channel
named Whistleblowing System for internal or
external BCA. During 2020, there is no cases regarding
corruption violations that have been received through
Whistleblowing System. Details information of
Whistleblowing System can be seen in Whistleblowing
System section page 468-470 of this Annual Report.

BCA continuously ensure the suitability of internal policy to quality of disclosure of information on affiliated transactions and
development of prevailing regulations. Based on OJK Regulation conflict of interest, in 2020, BCA conduct review on mechanism
No. 42/POJK.04/2020 dated July 1, 2020 concerning Affiliated and reporting flow of affiliated transactions and conflict of
Transactions and Conflict of Interest Transactions, BCA is currently interest, affiliated transaction reporting system, and analyzation
conducting an analysis to improve internal policy related to and socialization of affiliated transactions in accordance with
Affiliated Transactions and Conflict of Interest Transactions. OJK Regulation No. 42/POJK.04/2020 concerning Affiliated
Transactions and Conflict of Interest Transactions.
Review Mechanism and dan Approval of Afiliasi
Transactions and Conflict of Interest Transactions. To ensure that each transaction is made in the best interests of BCA
In real case, every work unit who conduct transactions with and to prevent conflicts of interest from affiliated transaction,
affiliated parties is required to inform in written to Division particularly in material of Related Party Transactions that has
of Secretariat and Corporate Communication accompanied been proposed to management, therefore Audit Committee is
by required data. Division of Secretariat and Corporate authorized to review and provide advices to transactions to the
Communication is coordinating with others work unit to analyze Board of Commissioners.
in determining category of transactions. In order to improve
Flow of Affiliated Transactions and Conflicts of Interest Reporting
The following illustrates the flow of affiliated and conflict of interest transactions reporting in BCA:
Work Unit informs transaction

Plan to DCS
DCS determines category of transaction reporting by

GHK and SKK (as needed)
Report to OJK: Disclose information to the public:: Does not report to OJK
• DCS prepares report • Work unit prepares fairness opinion and disclose information
letter to OJK. Submission • If the opinion is fair, preparing approval of to public
of report Board of Directors and Board of Commissioners
• Letter in accordance with by taking into account recommendation from.
prevailing provisions the Audit Committee. Once approved, DCS will
prepare Information Disclosure to public and
prepare report to OJK. If not approved by the
Board of Directors and Board of Commissioners,
transactions can’t be proceeded further.
• If the opinion is unfair, preparing Independent
GMS.
Completed
Note:
DCS : Secretariat and Corporate Communication Division
GHK : Legal Group
SKK : Compliance Work Unit
1. Affiliated Transactions
Affiliated Parties of BCA are as follows:

1. Employees, Directors, and Commissioners of BCA.
2. Major shareholders of BCA, who are the person or the entities that own at least 20% (twenty percents) of BCA’s
shares with voting rights, or own less than that, directly or indirectly, as has been regulated by OJK.

3. Company Controlled by BCA, is company that Details of disclosure of BCA affiliated parties, nature
has been controlled by BCA, either directly or of relationship, nature of transactions, and details
indirectly. of significant balances and transactions with related
4. Companies that have one or more Board of parties are in accordance with PSAK 7 (Revision 2015)
Directors or Board of Commissioners who are also that can be seen on Consolidated Financial Statements –
be the members of Board of Directors or Board of Audited on Notes No. 49 which it is part of this Annual
Commissioners of BCA. Report.
5. Companies that have been controlled by Major
Shareholders of BCA. Realization of Affiliated Transaction in 2020
6. Anyone who has a familial relationship due to Throughout 2020, BCA has 9 (nine) affiliated transactions
marriage or family lines of up to the second degree, with the following details:
either horizontally or vertically with members of
the Board of Directors, Board of Commissioners,
and/or major shareholders of BCA.
No Date Type of Transaction Affiliated Party Transaction Value Nature of Relationship

1 February 12* Rental Bali Room – Hotel PT Grand Indonesia Rp151,915,500.-
Indonesia Kempinski for
Lunch Together Management
2 February 20* Rental Bali Room – Hotel PT Grand Indonesia Rp128,742,000.-
Indonesia Kempinski for
Analyst Meeting Q4 2019
3 November 10 Application of Maintenance PT Darta Media Rp45,000,000.-
Service of Static Document Indonesia
OCR (Optical Character
Recognition)
4 November 23 Implementation of Software PT Darta Media Rp2,400,000,000.- Transaction between
Enhancement Chatbot Indonesia BCA and company
Human Capital Inspire controlled by
BCA’s controlling
5 November 23 Maintenance Service for PT Darta Media Rp312,000,000.-
shareholder
Software Enhancement Indonesia
Chatbot Human Capital
Inspire
6 November 27 Buy and Sell Software OCR PT Darta Media Rp800,000,000.-
Context Dynamic and its Indonesia
implementation
7 December, 11 Penetration Test Service PT Darta Media Rp5,000,000.- /Man
Indonesia days with a range of
transaction values
Rp880,000,000.- for
1 (one) year,
8 December, 14 Affiliated Transaction related PT BCA Syariah and Share Conversion Transaction between
to merger of PT BCA Syariah Bank Interim 2 (two) companies
and Bank Interim controlled by BCA
9 December,30 Manage Service Support PT Akar Inti Rp4,818,000,000.- Transacion between
System Teknologi BCA and company
controlled by
BCA’s controlling
shareholder
* Affiliated Transaction according to Decree of the Chairman of Bapepam and LK no. Kep.12/BL/2009.

Nature of Affiliated Relationship
The transactions in the table above are affiliated transactions as referred to in tthe companies are controlled by the
parties indirectly in accordance with Article Number 1 on OJK Regulation No. 42/POJK.04/2020 concerning of Affiliated

Fairness of Transaction manage the potential of conflicts of interest, all of BCA

The principles that must be observed when conducting employees of echelon 5 and above are required to sign
transactions with affiliated parties are as follows: the Annual Disclosure (details information can be seen
1. Have to pay attention to the principles of Good in Internalization page 311-313 of this Annual Report).
Corporate Governance, which are transparency,
accountability, responsibility, independency dan In relation to Integrated Governance, Board of
fairness. Directors of BCA ensure that implementation of intra-
2. The appropriateness and fairness of transactions’ group transaction of risk management in Financial
value and requirement (arm’s length transaction). Conglomerate are independent from conflict of interest
that may occur between each individual of Financial
All affiliated transactions that have been carried Service Intitutions.
out by BCA during 2020 are fair and at arms’ length
transaction). Policy of Conflict of Interest for Board of Directors
and Board of Commissioners
Suitability of Affiliated Transactions with the Provisions related to conflicts of interest for Board of
Applicable Procedures Directors and Board of Commissioners are regulated
Transactions that have been conducted with affiliated in Corporate Governance Guidelines, with details as
parties are implemented in context of normal business follow:
activities for business interests of BCA. All affiliated • Members of Board of Commissioners and/or
transactions that took in place in 2020 have been Board of Directors who have conflicts of interest
through the procedures related to affiliated transactions are prohibited to make any decisions and/or
established by BCA. any actions and/or being involved in process of
executing transactions that brings disadvantage
2. Conflict of Interests Transactions for BCA or reduce BCA profit, and he/she has to
disclose condition of conflicts of interest in each
Policy Related to Conflicts of Interest decision.
In accordance with Code of Ethic of BCA, decision • Members of Board of Directors are not authorized
making process is not influenced by other parties and to represent BCA, that he/she has conflicts of
any conflicts of interest. The results of decision making interest with BCA.
and existing conflicts of interest are always recorded
and documented as evidence. Throughout 2020, members of Board of Directors and
members of Commissioners of BCA have not any conflicts
Conflict of intrest policy of BCA has regulated to of interest and manage any potential of conflicts of
all BCA personnel to know and avoid the activities interest that have been regulated in accordance with
that may contain any conflicts of interest. In order to prevailing provisions.
Disclosure of Conflicts of Interest Transactions

Throughout 2020, BCA did not have any conflicts of interest transactions.
.
Name and position of parties who Name and position of decision Types of Value of
Description
have conflicts of interest makers Transaction Transaction
- - - - -

Independent Parties in Affiliated and Conflicts of Interest Transactions
In accordance with BCA policy, if there is a tansaction with affiliated party that required to be disclose to public and to be reported
to OJK, then BCA will appointed independent appraiser to evaluating fairness of the transaction values.
If the independent appraiser states that the transaction is unfair, therefore the transaction is contains conflicts of interest, then it
is important to collect approval from Independent Shareholders of BCA via Independent GMS.

LEGAL CASES
The legal cases, both criminal and civil, that have been faced by BCA in 2020, 2019, and 2018 are presented in the table below:
1. Criminal Law Issues

Details of criminal law issues that have been faced by BCA during 2020, 2019, and 2018 are as follows:
Legal Issues in Criminal Cases 2020 2019 2018
Legally settled 9 8 11
(a verdict has been issued with legal power)
In settlement process 4 5 4
Total 13 13 15
Criminal cases in the Court over reports from BCA against customers, employees, or other third parties which
cover the cases of suspicion of funds transfer, theft, embezzlement, fraud, letter forgery, transfer / transferring
information and / or electronic documents to other people’s electronic systems without rights, but there is not a
case with a material loss value of more than IDR 1 Billion.
Whereas, criminal cases in the Court over reports from customers, employees, or other third parties against BCA are
non/zero.
2. Civil Law Issues

Details of civil law issues that have been faced by BCA during 2020, 2019, and 2018 are as follows:
Legal Issues in Civil Cases 2020 2019 2018
Legally settled 118 123 120
In settlement process 145 144 145
Total 263 267 265
Civil cases faced by BCA are occur as a result of:

1) Lawsuit filed on accounts inherited by customers’ heirs.
2) Customer claims/appeal against account blocking by BCA as request from the Court, Tax Office and or other third
parties.
3) Lawsuit filed by customers/other third parties on payment transactions, transfers, balances, and/or disbursement of
documents.
4) Lawsuit on the use and payment of credit card bills.
5) Lawsuit filed by third parties on disputes over BCA properties i.e. land and buildings.
6) Lawsuits on accounts of legal entities in accordance with a dispute of legal entities management and/or association.
7) Lawsuit/appeal filed by BCA on the settlement of bad loans and saving collateral.
8) Lawsuit/rebuttal of debtor (husband/wife), collateral owner and/or other parties related to foreclosure, auction and
or cleaning up foreclosed collateral.
9) Lawsuit/rebuttal of debtor (husband/wife) and or third parties on credit and/or collateral.
10) Lawsuit filed by BCA or its employees on Industrial Relations.

Civil Cases of BCA which are still on going in 2020 with value of claims over Rp10 billion, but the material value of cases
did not exist or did not have any effect to business continuity of BCA, are as follows:
No. Cases Code BCA Position Lawsuit Case Status Risk for BCA
1. 431/PDT.G/2017/ Defendant II Third party lawsuit Cassation: Potential of
PN.BDG. against collateral with Adjudication Process compesation payments
collateral reason is (District Court and by joint and several
inheritance that has not been High Court: Ruled in liabilty
divided favor of BCA)
2. 758/Pdt.G/2020/ Defendant I Debtor lawsuit against auction District Court: Potential of
PN.Sby. by reason of value auction Adjudicaton Process compesation payments
limit is too low because it is by joint and several
below market value and the liabilty
auction shouldn’t be can be
implemented because the
debtor’s lawsuit
3. 121/PDT.G/2020/ Defendant III The suit of the heirs of District Court: Potential of
PN.CKR. the customer who is the Adjudicaton Process compesation payments
defendant criminal, to sue by joint and several
return of property confiscated liabilty
deceased customer as evidence
by prosecutor’s office on the
grounds the criminal charges
have been dropped by passing
away the accused’s customer
4. 145/PDT. Opposition I Debtor lawsuit against ex land High Potential of
BTH/2019/ emptying, collateral that was Court:Adjudication compesation payments
PN.BPP purchased through auction by Process(District Court : by joint and several
BCA (AYDA) on the grounds Ruled in favor of BCA) liabilty
of the auction is not valid
because of the limit value
below market value
5. 114/PDT.G/2018/ Defendant Debtor lawsuit against Cassation:Adjudication Potential of
PN.SRG auction on the grounds of BCA Process(District Court compesation payments
do deeds & HighCourt: Ruled in
It’s against the law for not favorof BCA)
provide restructuring
credit and auction should be
done based on
court order (fiat
execution)
6. 485/PDT.G/2015/ Defendant V Third party lawsuit Cassation: Potential of
PN.JKT.PST against collateral with Adjudication Process compesation payments
collateral reason is (District Court and by joint and several
inheritance that has not been High Court: Ruled in liabilty
divided favor of BCA)
7. 249/PDT.G/2018/ Defendant I Debtor lawsuit against Cassation: Potential of
PN.DPS auction by reason of process Adjudication Process compesation payments
auction does not match (District Court and by joint and several
rule of law High Court: Ruled in liabilty
favor of BCA)
Throughout 2020, BCA did not face any significant risks over legal cases, becausee based on self assessment, BCA legal risk
level is in a “low” position.

SIGNIFICANT CASES
1. Significant Cases faced by BCA, members of Board of Directors, and members of Board of Commissioners.
Throughout 2020, BCA dan all of members of Board of Directors or Board of Commissioners who are currently officiate
have never been involved in significant cases, both criminal cases and/or civil cases.
2. Significant Cases faced by Subsidiaries

Throughout 2020, all of cassd in the Court that have been faced by subsidiaries, are as follows:
Subsidiary Case Status Civil Criminal
PT BCA Finance Legally settled 73 0
In settlement process 65 0
PT BCA Multi Finance (d/h Legally settled 0 10
PT Central Santosa Finance) (a verdict has been issued with legal power)
BCA Finance Ltd Legally settled 0 0
PT BCA Syariah Legally settled 0 0
PT Asuransi Umum BCA Legally settled 0 0
PT Asuransi Jiwa BCA Legally settled 0 0
PT BCA Sekuritas Legally settled 0 0
PT Central Capital Ventura Legally settled 0 0
PT Bank Digital BCA (d/h Legally settled 0 0
PT Bank Royal Indonesia) (a verdict has been issued with legal power)
3. Significant Cases Faced by Members of Board of Directors and Board of Commissioners of BCA Subsidiaries
Throughout 2020, all of members of Board of Directors and Board of Commissioners of BCA Subsidiaries have never been
involved in any significant cases, whether criminal and/or civil.
Impact of Legal Issues for BCA and Subsidiaries

All of legal Issues faced by BCA and Subsidiaries during 2020 did not have material impact on position and business
continuity of BCA and its subsidiaries.
ADMINISTRATIVE SANCTIONS FROM RELATED AUTHORITIES
Throughout 2020, there was no administrative sanctions that may have the an impact to business continuity of BCA or
administrative sanctions to members of Board of Directors and/or Commissioners from related authorities.

INFORMATION ACCESS AND CORPORATE DATA
BCA is continuously maintaining an effective communication with regulators, shareholdes, customers, BCA’s employees, business
partners, and the public as part of the implementation of transparency and the accountability principle to the stakeholders. The
BCA’s good relation with the stakeholders is stipulated under the Communication Policy.
BCA’s Communication policy is set in the Communication Function and Information section and in the Information Disclosure
section under the BCA Corporate Governance Guidelines. As a form of communcation, BCA provides the access to its corporate
data and information to the public through several communication channels as further explained below.
Communcation Channels of Stakeholders

Stakeholders are the parties who have interests in the BCA’s business activity and significantly influence the sustainability of
BCA.
Customers and Investors and

Client Shareholders
Media, Interest
Groups,Public Labor dan
Labor Union
Business
Public Partners/
Communities Suppliers/
Vendors
Regulator
BCA collaborate and interact with the stakeholders through In establishing the interaction with the stakeholders, BCA
the formal process and a related engagement as needed. provide various communication channels to ensure that the
The interaction with the stakeholders is managed by the information distribution can be executed intensively and
Secretariat and Corporate Communication Division. effectively.

Name of Stakeholders Interest Media Frequency
Customers and Clients • Information related to - Halo BCA Contact center At all times
the products and banking - BCA website
services, as well as the - Social media
security of customer privacy.
• Providing the best
banking solution for the
stakeholders.
• Banking solutions
development always comes
from the customer needs
and it takes into account
the customers’ protection
and safety, while it is also
conducted consistently and
continously.
• Providing solutions to the
transaction problems and
to the products and/or
services while it is in used.
Investors and Shareholders Financial performance and 1. GMS 1. Once a year
the implementation of 2. Quarterly Report 2. Quarterly
prudence principle and the 3. Annual Report and 3. Setahun sekali
Good Corporate Governance. Sustainability Report 4. At all times
4. Investor Relations Contact:
Telp:
+62 21 235 88000
Email:
[email protected]
Regulators (Financial Compliance and the - Monthly Report According to the regulations
Services Authority and Bank implementation of prudence - Quarterly Report (monthly, quarterly, and
Indonesia ) principle and the Good - Information disclosure incidental)
Corporate Governance. related to the Affiliated
Transaction.
- Information elaboration in
mass media
- Submission of evidence
of AGMS and EGMS
announcement, summary
of Consolidated Financial
Statements
- E-reporting GMS preliminary
notice, GMS plan, monthly
report, and public expose
plan
- Press release on Financial
Report, photocopy of
AGMS and EGMS deeds and
newspaper ads
- Submission of evidence of
GMS preliminary notice
- Reports and announcement
of the dividend distribution
schedule
- Ownership or any changes to
share ownership report
Public Communities Empowerment programs a. Sustainability report a. Once a year
and opportunities through b. Bakti BCA Pillars: b. At all times
community programs - BCA Smart Solutions
and Corporate Social - BCA Synergy Solutions
Responsibility (CSR). - BCA Excellence Business
Solutions
Media, Interest Groups, Information and BCA’s data, a. Press release through printed a. If needed
Public concerning to the BCA’s and electronic media b. At all times
financial condition, products b. Secretariat and Corporate
and corporate actions. Communication Division
Contact: [email protected]

Name of Stakeholders Interest Media Frequency
Business Partners/Suppliers/ • Procurement of goods and/ - BCA website If needed

Vendors or services, types of needs / - Beauty Contest
specification, information - Code of ethics for vendors
and BCA’s data, criteria for - Logistic Division (Procurement
partners. Aspects)
• Input, advice and other
informations.
Labor dan Labor Union Industrial relations and Internal communication At all times
matters related to welfare, through info BCA, BCA Update,
rights and obligations of MyBCA, audio visual media,
labor. Halo SDM - call center for BCA
employees, sharing session,
GCG series articles, banking
services and/or facilities
Product Information and Transparency 1. Halo BCA

BCA has provided clear, accurate and up-to-date information BCA continues to give the convenience to the consumers
related to the BCA’s products and services in pursuant to the to access its BCA’s information, reporting mechanism
Financial Service Authority/Bank Indonesia provisions, which and/or problem solving through:
its customers can retrieve the information conveniently
through: Halo BCA
• BCA website that provides comprehensive and timely • Phone number: 1500888.
information on BCA’s products and/or services; • Email address: [email protected].
• Leaflet, brochure, Plasma TV, or other printed materials • Halo BCA Chat: www.bca.co.id, Whatsapp (0811
in every BCA branch offices throughout Indonesia that 1500 998).
contain the banking product information to facilitate • Video Call in main branch offices: BSD, SCBD,
the customer in understanding the information. Alam Sutera, Thamrin, Matraman, Darmo, and at
• BCA officers, comprises of Relationship Office, Account myBCA.
Officer, and Customer Service at all BCA branch offices, • Video Banking at myBCA Gandaria City, Bintaro
who are keen to give the product/service information Xchange, Central Park, Kota Kasablanka,
and the solutions that needed by customers. Emporium Pluit, Ciputra World Surabaya, Grand
City Surabaya, BCA Learning Institute Sentul.
BCA also provides the information of its banking products
and/or services directly to the customers. The information Service level at Halo BCA
conveyed to the customers is based on their prior approval Service level for receiving customer contacts:
when they signed in approval column form during opening - Call Response time: 20 seconds
an account, in which they are agreed to receive more data. - Whatsapp Response time : 2 minutes
The publication of information on BCA products, services, - Twitter Response time: 3 minutes
and/or banking facilities is carried out in accordance with - Halo BCA Chat Response time: 2 minutes
regulatory provisions concerning Transparency in Bank - Email Response time: 1 hour
Product Information and Use of Customer Personal Data.
Media
BCA’s business management does not only focus in gaining
the profits, but also it also encompasses the effort to
provide the best banking solutions for the stakeholders.
The best solution of banking is given by BCA through the
communication channels:

Service Level Agreement (SLA) In addition, to fulfill the customer needs in this digital
BCA has established the duration of problem era, BCA website (www.bca.co.id) exists as the digital
solving, which varies starting from 1 (one) until branch by providing various types of online form
45 (fourty five) working days, depending on the (e-form) that includes the online application form for
types of the reported problems. Currently, 99,3% Home Ownership Loan (KPR), Working Capital Loan,
of the problems raised through Halo BCA have Application Program Interface (API) Partnership and
been resolved in accordance with the service other application forms for various services of BCA.
level agreement (SLA). The number of customers
contacting Halo BCA in 2020 is 14,244,827 (fourteen 3. BCA Social Media
milion two hundred forty-four thousand eight Social media has become an integral part of people’s
hundred twenty-seven). lives. With the BCA’s motto, “Always by Your Side”,
it is not only a written motto, but it is proven by the
existence of BCA in numerous social media platforms
that growth continuously.
Type of Claims
• Twitter Account (@XpresiBCA, @GoodLifeBCA,

16,117,845 @BizGuideBCA, @HaloBCA, @BankBCA, @
KartuKreditBCA),
14,244,827
• Facebook (/XpresiBCA, /GoodLifeBCA, /
37.02% BizGuideBCA, /BankBCA, /KartukreditBCA),
25.67%
• Youtube (Solusi BCA),
52.14% • Slideshare (www.slideshare.net/SolusiBCA),
61.70% Delivering Information
• Linkedln PT Bank Central Asia Tbk,
10.83% Service Request
12.61% • Instagram (@goodlifeBCA),
0.02% 0.01%
Complaints Suggestion
• Line (@BankBCA),
2020 2019 Customers
The official BCA accounts and social media activities can

be accessed through www.bca.co.id/sociamedia.
Types of customer complaints are divided into the
following criteria: BCA continues to innovate by providing VIRA chat-
a. 25.67% are information delivery. bot or BCA Virtual Assistant Chat Banking. VIRA
b. 61.70% are customer services inquiries (e.g. can be accessed through Facebook Messenger and
blocking, activation, etc.). LINE chat application of BCA bank account. Through
c. 12.61% are customer who file the complaints. VIRA, customers can receive information related to
d. 0.02% are suggestion given by customers. the recent promotions, account balances check and
mutation, exchange rates, ATM information, credit card
2. BCA Website information, and other banking access.
BCA website, www.bca.co.id serves as the sources of
realiable information for the existing customers and/ Throughout 2020, BCA actively conducted the
or prospective customers. It offers variety of products, communication campaign that relies on social media, as
services and attractive promotions, as well as it provides follows:
various BCA information, consists of, corporate 1. Campaigns on updates in BCA banking products to
information, finance and banking, BCA’s shareholders communicate the benefits of the products to the
information, credit rating, investor news, and other potential markets.
information disclosures.It also shows the corporate 2. Educational campaigns related to the secure
activities, comprises of analyst meeting, financial banking transaction for the public.
reports, and a wide array of BCA Corporate Social 3. Campaigns related to the recent promotional
Responsibility (CSR) programs that are held regularly programs from BCA.
and presented in BCA website. The disclosures of those
informations are inline with the BCA’s commitment to 4. List of Press Releases in 2020
maintain the transparency of information as part of BCA’s press releases represent the implementation
Good Corporate Governance (GCG) implementation of Good Corporate Governance (GCG) principles,
and in compliance with the regulations, while satisfy specifically on the principle of transparency. During
the needs of information that are essential for investors, 2020, there were 138 (one hundred thirty eight) press
Capital Market communities and shareholders.Through releases made by BCA, which include:
the BCA website, these parties can subscribe their e-mails
to receive quarterly financial information publications.

No. Month Date Press Releases Distribution

1 January January 2, 2020 BCA Jabodetabek Branches that Have Not Resumed Normal Operations
2 January 3, 2020 BCA Jabodetabek Gradually Resumed Normal Operations
3 January 6, 2020 All BCA Branches Have Resumed Normal Operations
4 January 24, 2020 Modern Money Transfer, Five Simple Ways Using BagiBagi Feature on BCA mobile and
Sakuku
5 January 24, 2020 Latest and Unique, BCA Now Has BagiBagi Feature on BCA Mobile!
6 January 28, 2020 Strengthening MSME, BCA Join Forces with Modalku
7 January 30, 2020 BCA’s Ad “Buat Apa Susah” Named Youtube’s Favorite Ads
8 February February 09, 2020 9 Young Talents Win BCA Young HackR 2020
9 February 13, 2020 Enhancing the Role of MSMEs, BCA Organizes MSMEs Development in Bekasi
10 February 18, 2020 BCA Expoversary 2020 offers a City-wide Atmosphere will be Hold in 8 Days
11 February 18, 2020 Teamed with GK – Plug and Play, SYNRGY Accelerator Batch 2 Program is Ready to
Start!
12 February 19, 2020 Consistently Providing The Best Services, BCA Receive Eight Awards in Top Brand Award
2020
13 February 20, 2020 PT Bank Central Asia Tbk Full Year 2019 Results - Solid Performance Amid Modest
Business Environment
14 February 21, 2020 Presenting Special Prizes, BCA Expoversary 2020 is Officially Held!
15 February 21, 2020 Let’s Go to Bobaland at BCA Expoversary 2020. Enjoy the Promo of Up to 63%
16 February 21, 2020 Crazy Promo: Happy Hour Gadget Flash Sale at BCA Expoversary 2020!
17 February 21, 2020 Promoting One Stop Shopping Concept, BCA Expoversary 2020 visits Surabaya!
18 February 22, 2020 BCA Credit Card Holders, Come Join Reward BCA Auction at BCA Expoversary 2020
19 February 22, 2020 More Than 7,000 Visitors Enliven BCA Expoversary Day One
20 February 23, 2020 For Three Days, BCA Expoversary 2020 Packed with More Than 50,000 Visitors
21 February 24, 2020 BCA Organizes Team Building for Wirawisata Goa Pindul
22 February 25, 2020 BCA Jabodetabek Branches that Have Not Resumed Normal Operations
23 February 25, 2020 Educating Customers on Forex Remittance, BCA Holds Remittance Seminar
24 February 25, 2020 [Infographic] BCA Financial Performance 2019
25 February 26, 2020 All BCA Branches Have Resumed Normal Operations
26 February 28, 2020 Realizing Millennial Tourism, BCA Launches Peramun Hill Virtual Guide in Belitung
27 March March 7, 2020 Improving 21st Century Teacher Competencies, BCA Organizes Teacher Training in
Yogyakarta
28 March 11, 2020 Consistently Providing Service Excellence, BCA Wins Two Award from Infobank
29 March 16, 2020 MSMEs as Drivers of Indonesia Economic, BCA Held Coaching of MSME Batik Lamongan
30 March 19, 2020 [Infographic] #BankingFromHome
31 March 20, 2020 BCA Supports Work from Home Movement, Easy Transactions from Home
32 March 24, 2020 Temporary Closure of half of Select BCA Branches
33 March 24, 2020 Fight COVID-19, BCA donates medical equipment for Patients and Healthcare Workers
34 March 27, 2020 Supporting the #BankingfromHome Movement, BCA Increases KlikBCA Individu Transfer
Limit to Rp250 million/day
35 April April 1, 2020 SYNRGY Accelerator Batch 2 Presents 10 Startups at Virtual Demo Day
36 April 1, 2020 #BankingFromHome, Free GoPay Balance Topup and 50% Off LinkAja Topup using BCA
37 April 2, 2020 Addressing the Needs of COVID-19 Referral Hospitals, BCA Donated Ventilators to
RSPAD Gatot Soebroto
38 April 2, 2020 Temporary Closure of Select BCA Branches
39 April 6, 2020 Offering Customer Service Excellence, BCA Relocates KCU Metro
40 April 8, 2020 Reach out Excellence Digital Talent, BCA launch BCA SYNRGY Academy Program and
Jogja Development Lab (JDL) in Yogyakarta
41 April 9. 2020 BCA Holds Annual General Meeting of Shareholders
42 April 17, 2020 BCA Makes Adjustments to Branch Services
43 April 24, 2020 Supporting COVID-19 Handling Efforts, BCA Hands Over Medical Equipments in Lombok


44 May May 12, 2020 Supporting COVID-19 Handling Efforts, BCA Distributes Aid Package in Padang
45 May 12, 2020 Fighting Against COVID-19, Kanwil I BCA Distributes Donation from BCA Employees to
Community
46 May 12, 2020 Helping Communities Affected by COVID-19, BCA Employees and Bakti BCA Hands Over
Donations in Surabaya
47 May 12, 2020 Fighting Against COVID-19, Employees of BCA and Bakti BCA Hands Over Donations to
the Community
48 May 12, 2020 Reducing Burden on COVID-19 Affected Communities, BCA Employees and Bakti BCA
Hand Over Donations in Aceh
49 May 12, 2020 Caring for People Affected by COVID-19, BCA Employees and Bakti BCA Hand Over
Donation at Wisma BCA BSD
50 May 12, 2020 Facing Communities Affected by COVID-19, BCA Employees and Bakti BCA Hands Over
Donations in Balikpapan
Donations at KCU Matraman
52 May 12, 2020 Caring for People Affected by COVID-19, BCA Employees and Bakti BCA Hand Over
Donation at Pluit Sub-Branch Office
53 May 12, 2020 Supporting COVID-19 Handling, BCA Donated Medical Equipments in Medan
54 May 12, 2020 Initiating a Fundraiser, BCA Employees and Bakti BCA Help Communities Affected by
COVID-19
Donation in Malang
56 May 12, 2020 Caring for Communities Affected by COVID-19, BCA Employees Distribute Aid to
Regional Office VIII Pondok Indah
57 May 12, 2020 Invoking Solidarity, Insan BCA and Bakti BCA Hands Over Donation to Fight Against
COVID-19
58 May 13, 2020 After Sumatra, BCA Distributes Aid to Central Java and Yogyakarta
59 May 14, 2020 Consistently Fighting Against COVID-19, BCA Channels Aids in Tarakan
60 May 14, 2020 United in Preventing COVID-19, BCA Employees and Bakti BCA Distribute Donation in
Palembang
61 May 15, 2020 Helping Handling COVID-19, BCA Distributes Aid to Medical Personnel in Makassar
62 May 20, 2020 United in Fighting Against COVID-19, BCA Participates in Large-Scale Social
Collaboration (KSBB)
63 May 20, 2020 Eid al-Fitr 2020 Special Moments: BCA Presents #BankingFromHome and
#RamadanDiRumah
64 May 20, 2020 Eid Mubarak 2020, #HolidayWithoutMudik with BCA
65 May 23, 2020 Welcoming Eid Al-Fitr at Home, BCA and Narasi Holds Live Streaming “Rayakan
Kebaikan”
66 May 27, 2020 [Infographic] BCA Financial Report Q1 2020
67 May 27, 2020 PT Bank Central Asia Tbk First Quarter 2020 Results - Sustaining Solid Financial Position
to Weather Uncertainties
68 May 28, 2020 Supporting COVID-19 Handling, BCA Donated Medical Equipments in Medan
69 June June 05, 2020 Synergize to Fight COVID-19, BCA Group Channeled Donations to PERSI
70 June 07, 2020 BCA and Detik Collaborate on “Living a Good Life with Bakti BCA” Webinar
71 June 09, 2020 BCA Distributed PPE and Medical Masks to Kediri
72 June 22, 2020 Activate Your BCA Credit Card PIN before 1 July 2020
73 June 22, 2020 Offering Service Excellence, BCA Relocates KCP Seberang Hulu
74 June 26, 2020 After Sumatera, BCA Distributes Aid to Central Java and Yogyakarta
75 July July 06, 2020 Achieving Success, BCA Secures First Place for Indonesia’s Most Valuable Brand
76 July 07, 2020 BCA Distributed PPE to Airlangga University Hospital in Surabaya
77 July 10, 2020 Contributing to the Country, BCA’s Welma Sets ORI017 Sales Record
78 July 16, 2020 BCA Launches SYNRGY Accelerator Batch 3!
79 July 16, 2020 Supporting Frontliners in Combating COVID-19, BCA Distributes PPE to RSUD RA Kartini
Jepara


80 July 16, 2020 BCA and Desa Wisata Institute Hold a Post-COVID-19 Tourism Village Strategy Webinar
81 July 24, 2020 BCA Distributes Donations for Inadequate Housing in Surakarta
82 July 27, 2020 PT Bank Central Asia Tbk First Half 2020 Results - Navigating the Bank through
Pandemic Cycle
83 July 28, 2020 BCA, Nusantara Institute and Nusantara Kita Foundation to Hold Indonesian Women
and Culture Webinar
84 July 30, 2020 Shareholders Approve BCA’s bank’s Plan to Acquire PT Bank Rabobank International
Indonesia
85 August August 05, 2020 BCA and Bogor Agricultural University (IPB) Hold “Striving for Exellence During New
Normal” Webinar
86 August 11, 2020 Latest Feature, Activate Debit Online on BCA mobile Now!
87 August 13, 2020 Encouraging Digital Promotion Optimization, BCA and Desa Wisata Institute Organize
Webinar for 12 Assisted Tourism Villages
88 August 19, 2020 Supporting Mask Movement (GPM), BCA Donates 100,000 Face Masks to Three Provinces
in Indonesia
89 August 22, 2020 Raising MSMEs in Indonesia, BCA Supports Micro Loan Distribution at Kertalangu
Denpasar Tourism Village
90 September September 01, 2020 Supporting KUR Distribution, BCA Collaborates with BPR Karya Perdana Sejahtera
91 September 01, 2020 BCA’s Commitment to Building Tourism Village Potentials in Indonesia
92 September 02, 2020 BCA Donated Rp1 billion for 81 Community Health Centers in Jawa Timur
93 September 04, 2020 National Customer Day, BCA Continues to Present Service Innovations for Customers
94 September 09, 2020 New and Fresh, BCA Presents ONLINEXPO KPR BCA
95 September 10, 2020 Making Life Easier, Three Must-Know Features in New Normal Era
96 September 11, 2020 ATM BCA, Easy Solution for PDAM Payment
97 September 11, 2020 Supporting Nelayan Berseri Laut Lestari Program, BCA Donated Rp280 million for
Fishermen
98 September 24, 2020 BCA Holds Financial and Investment Literacy Webinar for 500 UGM Vocational Students
99 September 29, 2020 BCA Officially Acquires Bank Interim
100 September 30, 2020 10 BCA SYNRGY Accelerator Batch 3 Startups Appear at Virtual Demo Day
101 October October 01, 2020 Ahead of the Youth Pledge Day, BCA Supports the Startup Weekend Indonesia
102 October 02, 2020 BCA Wins Indonesia’s HR Asia Best Companies to Work in Asia 2020 Award
103 October 06, 2020 Virtual Intellectual Forum: BCA Holds Indonesia Knowledge forum (IKF) IX 2020
104 October 08, 2020 Commemorating World Tourism Day, BCA Holds Webinar for Tourism Villages in
Indonesia
105 October 12, 2020 BCA Distributes Bakti BCA Scholarships 790 Indonesian Students
106 October 12, 2020 BCA Improves Investment Solutions with 2 (Two) Schroders Mutual Funds
107 October 14, 2020 BCA and Its Employees Distribute Donation for Palu
108 October 22, 2020 BCA Introduce the Assisted Village through Talkshow Program “Liburan dari Rumah”
109 October 24, 2020 BCA Always Stands by Your Side through #BankingFromHome During Long Holiday
110 October 26, 2020 PT Bank Central Asia Tbk January-September 2020 - Results Solid Liquidity in the
Challenging Time
111 November November 04, 2020 BCA Organizes “Economic Outlook: Remain Optimistic Amid the Pandemic” Webinar for
MSMEs
112 November 05, 2020 BCA Invites Customers to “Holiday from Home” to Assisted Village in West Sumatra
113 November 07, 2020 Encouraging the Youth to Preserve Indonesian Culture, BCA Supports Virtual Dance
Competition and Traditional Fashion Competition
114 November 09, 2020 BCA Supports Indonesia Fashion Week 2020
115 November 17, 2020 BCA Distributes Rp30 Billion to MSME via Akseleran
116 November 17, 2020 BCA Distributes PPE and 30,000 Cloth Masks to Central Java
117 November 18, 2020 BCA and Blibli.com Hold an Online Marketing Webinar “Digital Marketing Strategies on
E-Commerce Platforms”
118 November 19, 2020 Calling for the Public to Take Virtual Walks, BCA Introduces Assisted Villages in Belitung
119 November 20, 2020 Advancing the MSME Sector in Indonesia, BCA Launches Bangga Lokal Program
120 November 20, 2020 BCA Wins 47 Awards in The Best Contact Center Indonesia 2020


121 November 25, 2020 Offering Ease of JKN-KIS Payment, BCA Received Payment Channel Award
122 November 25, 2020 Collaborating with Blibli, BCA Presents a Virtual Automotive Festival “KKB BCA x BLIBLI
Autofest”
123 November 26, 2020 BCA Holds an Inspirational Webinar: “Women’s Involvement in Tourism Village
Development”
124 November 27, 2020 Supporting Teacher Development, BCA Holds Series of National Teachers Day 2020
Program
125 November 30, 2020 BCA Wins Top Innovative Choice Award 2020 via Welma Application
126 December December 01, 2020 SYNRGY Academy to Open Batch 2 After Producing 36 Ready-for-Work Digital Talents
in Batch 1
127 December 02, 2020 BCA Invites the Community to Recognize Tamansari Tourism Village and Wukisari
Wayang Tourism Village
128 December 03, 2020 Supporting Education in East Indonesia, BCA Encourages Creative Virtual Learning
129 December 03, 2020 Maximize Banking Activities with BCA #BankingFromHome on Simultaneous Regional
Election Holiday
130 December 07, 2020 President Director of BCA Jahja Setiaatmadja Won the Most Influential Leader Award
131 December 10, 2020 Having Committed to Sustainable Governance, BCA Re-Enters the SRI-KEHATI Index
132 December 14, 2020 BCA Receives the Private Commercial Bank Award at Bisnis Indonesia Award 2020
133 December 14, 2020 BCA Invites the Public to Take Virtual Travel to Doesoen Kopi Sirap and Gemah Sumilir
Batik Village
134 December 17, 2020 Recording the Best Retail SBN Investment Sales, BCA Obtains Two Awards from
Indonesian Ministry of Finance
135 December 17, 2020 BCA Wins Indonesia Most Admired CEO 2020
136 December 18, 2020 Commemorating Mother’s Day, BCA Holds “Women’s Role in Developing Villages”
137 December 21, 2020 BCA Always by Your Side through #BankingFromHome Throughout Christmas and New
Year Holiday
138 December 21, 2020 Welcoming End of Year Holiday Season, BCA Presents Lifestyle Feature on BCA mobile
5. Correspondence with OJK and IDX

BCA’s correspondence with the Financial Services Authority (OJK) and the Indonesia Stock Exchange (IDX) represent
the implementation of Good Corporate Governance (GCG) principles, specifically on the principle of transparency and
accountability. During 2020, correspondences with the two regulators that have been performed by BCA, which include:
Financial Services Authority (OJK)

Date Letter No. To Subject
January 25, 2020 064/DIR/2020 Financial Services Authority Submission of Result of filling out the Fulfillment
Checklist of PT Bank Central Asia Tbk
February 3, 2020 008/DCS/2020 Financial Services Authority Report on Affiliated Transaction
(OJK)
February 14, 2020 021/DCS/2020 Financial Services Authority Information Disclosure on Affiliate Transaction
(OJK)
February 18, 2020 141/DIR/2020 Financial Services Authority Announcement of Agenda of Annual General
(OJK) Meeting of Shareholders of PT Bank Central Asia
Tbk ("Company") for fiscal year 2019
February 21, 2020 024/DCS/2020 Financial Services Authority Information Disclosure on Affiliate Transaction
(OJK)
February 21, 2020 025/DCS/2020 Financial Services Authority Submission of Q4 2019 Financial Statement
(OJK) (audited) of PT Bank Central Asia Tbk ("Company")
February 21, 2020 026/DCS/2020 Department of Bank Submission of Q4 2019 Financial Statement
Supervision 3 (audited) of PT Bank Central Asia Tbk
("Company")
February 21, 2020 028/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
(OJK) Summary Consolidated Financial Statement of
PT Bank Central Asia Tbk and Subsidiaries as of
December 31, 2019


February 21, 2020 029/DCS/2020 Department of Bank Submission of Proof of Announcement of
Supervision 3 Summary Consolidated Financial Statement of
December 31, 2019
February 26, 2020 032/DCS/2020 Department Head of Bank Submission of Proof of Announcement of
Supervision 3 Summary of Minutes of Annual General Meeting
of Shareholders of PT Bank Central Asia Tbk
("Company")
February 28, 2020 034/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
(OJK) Ownership
March 10, 2020 039/DCS/2020 Financial Services Authority Submission of Annual Report and Sustainability
Report of PT Bank Central Asia Tbk ("Company")
for Financial Year 2019
March 10, 2020 040/DCS/2020 Department Head of Bank Submission of Annual Report and Sustainability
Supervision 3 Report of PT Bank Central Asia Tbk ("Company")
for Financial Year 2019
March 13, 2020 068/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
(OJK) Ownership of PT Bank Central Asia Tbk
March 30, 2020 237/DIR/2020 Financial Services Authority Report of Ownership or Changes in Share
April 2, 2020 245/DIR/2020 Financial Services Authority Revision of Summons Related to changes of venue
(OJK) for Annual General Meeting of Shareholders of PT
Bank Central Asia Tbk ("Company")
April 14, 2020 092/DCS/2020 Financial Services Authority Submission of Copy of Minutes of Annual General
(OJK) Meeting of Shareholders of PT Bank Central Asia
Tbk ("Company")
April 14, 2020 093/DCS/2020 Department Head of Bank Submission of Copy of Minutes of Annual General
Supervision 3 Meeting of Shareholders of PT Bank Central Asia
Tbk ("Company")
April 15,2020 096/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
(OJK) Summary of Minutes of Annual General Meeting
of Shareholders (AGMS) of PT Bank Central Asia
Tbk (Company)
April 15,2020 097/DCS/2020 Department Head of Bank Submission of Proof of Announcement of
Supervision 3 Summary of Minutes of Annual General Meeting
of Shareholders (AGMS) of PT Bank Central Asia
Tbk (Company)
April 15,2020 098/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
April 5, 2020 100/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share


April 23, 2020 113/DCS/2020 Department Head of Bank Submission of Annual Report and Financial
Supervision 3 Statement of Subsidiaries
April 29, 2020 115/DCS/2020 Financial Services Authority Submission of a Copy of Deed of Minutes of
(OJK) Annual General Meeting of Shareholders of PT
Bank Central Asia Tbk ("Company")
April 29, 2020 116/DCS/2020 Department Head of Bank Report of Ownership or Changes in Share
Supervision 3 Ownership of PT Bank Central Asia Tbk
April 29, 2020 117/DCS/2020 Department of Bank Submission of Annual Report of the Integrated
Supervision 3 Governance Implementation - Financial
Conglomeration of PT Bank Central Asia Tbk
("Company")
May 26, 2020 121/DCS/2020 Department Head of Bank Submission of Annual Financial Statement of BCA
Supervision 3 Finance Limited (audited)
May 27, 2020 123/DCS/2020 Financial Services Authority Submission of Q1 2020 Financial Statement
(OJK) (unaudited) of PT Bank Central Asia Tbk
("Company")
May 27, 2020 124/DCS/2020 Department of Bank Submission of Q1 2020 Financial Statement
Supervision 3 (unaudited) of PT Bank Central Asia Tbk
("Company")
May 27, 2020 125/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
March 31, 2020
May 27, 2020 126/DCS/2020 Department of Bank Submission of Proof of Announcement of
Supervision 3 Summary Consolidated Financial Statement of
March 31, 2020
June 4, 2020 131/DCS/2020 Financial Services Authority Report on Information or Material Facts
(OJK)
June 5, 2020 133/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
June 22, 2020 152/DCS/2020 Financial Services Authority Continuous Submission of Sustainable
(OJK) Subordinated Bonds I of PT Bank Central Asia Tbk
(“Company”)
June 24, 2020 154/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
(OJK) Extraordinary General Meeting of Shareholders of
PT Bank Central Asia ("Company")
June 24, 2020 155/DCS/2020 Department Head of Bank Submission of Proof of Announcement of
Supervision 3 Extraordinary General Meeting of Shareholders of
PT Bank Central Asia ("Company")


July 8, 2020 164/DCS/2020 Financial Services Authority Submission of Proof of Notice of Extraordinary
(OJK) General Meeting of Shareholders of PT Bank
Central Asia ("Company")
July 8, 2020 165/DCS/2020 Department Head of Bank Submission of Proof of Notice of Extraordinary
Supervision 3 General Meeting of Shareholders of PT Bank
Central Asia ("Company")
July 10, 2020 172/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
July 13, 2020 177/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
June 16, 2020 431/DIR/2020 Financial Services Authority Announcement of Agenda of Extraordinary
Central Asia Tbk
June 17, 2020 433/DIR/2020 The Board of Commisioner of Notification of Termination of Subordinated Bond
Financial Services Authority Public Offering
July 28, 2020 191/DCS/2020 Financial Services Authority Submission of Q2 2020 Financial Statement
("Company")
July 28, 2020 192/DCS/2020 Department of Bank Submission of Q2 2020 Financial Statement
("Company")
July 28, 2020 193/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
(OJK) Summary Consolidated Financial Statement of PT
Bank Central Asia Tbk and Subsidiaries as of June
30, 2020
June 11, 2020 194/DCS/2020 Department of Bank Submission of Proof of Announcement of
Supervision 3 Summary Consolidated Financial Statement of PT
Bank Central Asia Tbk and Subsidiaries as of June
30, 2020
August 4, 2020 195/DCS/2020 Financial Services Authority Submission of Copy of Minutes of Extraordinary
Central Asia Tbk ("Company")
August 4, 2020 196/DCS/2020 Department Head of Bank Submission of Copy of Minutes of Extraordinary
Supervision 3 General Meeting of Shareholders of PT Bank
Central Asia Tbk ("Company")
August 4, 2020 197/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
(OJK) Summary Minutes of Extraordinary General
Meeting of Shareholders of PT Bank Central Asia
Tbk
August 4, 2020 198/DCS/2020 Department Head of Bank Submission of Proof of Announcement of
Supervision 3 Summary Minutes of Extraordinary General
Meeting of Shareholders of PT Bank Central Asia
Tbk


August 10, 2020 200/DCS/2020 Financial Services Authority Submission of a Copy of Deed of Minutes of
(OJK) Extraordinary General Meeting of Shareholders of
August 11, 2020 201/DCS/2020 Department Head of Bank Submission of a Copy of Deed of Minutes of
Supervision 3 Extraordinary General Meeting of Shareholders of
September 14, 2020 210/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
September 29, 2020 237/DCS/2020 Financial Services Authority Report on Information or Material Facts
(OJK)
October 21, 2020 238/DCS/2020 Department Head of Bank Submission of a Copy of Letter of the Ministry
Supervision 3 of Law and Human Rights of the Republic of
Indonesia and the Deed of Statement of Meeting
Resolution of PT Bank Central Asia Tbk
October 21, 2020 242/DCS/2020 Financial Services Authority Submission of Q3 2020 Financial Statement
(“Company”)
October 27, 2020 243/DCS/2020 Department Head of Bank Submission of Q3 2020 Financial Statement
(“Company”)
October 27, 2020 244/DCS/2020 Financial Services Authority Submission of Proof of Announcement of
September 30, 2020
October 27, 2020 245/DCS/2020 Department Head of Bank Submission of Q3 2020 Financial Statement
(“Company”)
November 10, 2020 250/DCS/2020 Financial Services Authority Information Disclosure on Affiliate Transaction
(OJK)
November 20, 2020 252/DCS/2020 Financial Services Authority Report of Ownership or Changes in Share
(OJK)
(OJK)
November 27, 2020 255/DCS/2020 Financial Services Authority Report of Affiliated Transaction
(OJK)
December 11, 2020 262/DCS/2020 Financial Services Authority Report of Affiliated Transaction
(OJK)
December 14, 2020 1086/DIR/2020 Financial Services Authority Report of Affiliated Transaction
(OJK)
December 30, 2020 264/DCS/2020 Financial Services Authority Report of Affiliated Transaction
(OJK)
Indonesia Stock Exchange (IDX)

Date No Letter Letter To Subject
February 20, 2020 023/DCS/2020 Indonesia Stock Exchange (IDX) Submission of Press Release of Summary
Information of Q4 2019 (audited) Financial
Performance of PT Bank Central Asia Tbk
("Company")
March 6, 2020 038/DCS/2020 Indonesia Stock Exchange (IDX) Explanation of Implication of the Effectiveness
of PSAK 71, 72, and 73 for 2020 on the
Financial Statement of PT Bank Central Asia Tbk
("Company")
April 14, 2020 094/DCS/2020 Indonesia Stock Exchange (IDX) Report and Announcement of Schedule and
Procedure of Distribution of Cash Dividends for
Financial Year 2019 of PT Bank Central Asia Tbk
("Company")
August 12, 2020 202/DCS/2020 Indonesia Stock Exchange (IDX) Respond to the Letter No. S-04454/BEI.PP2/08-2020
September 28, 2020 213/DCS/2020 Indonesia Stock Exchange (IDX) Respond to the Letter No. S-05636/BEI.PP2/09-2020
October 27, 2020 246/DCS/2020 Indonesia Stock Exchange (IDX) Respond to the Letter No. S-06452/BEI.PP2/10-2020

6. Internal Communication 3. Plasma TV

Internal communication plays a pivotal role in building Plasma TV is an internal media communication
the character and culture of BCA and the solidity of installed at strategic places within the building
the working teams. Seamless, intensive and effective or other premises in BCA offices. This audio visual
internal communication in disseminating BCA’s related media contains information regarding BCA, its
information will accelerate work processes and banking products and services, work unit activities,
mechanisms across all of the BCA’s lines, giving positive and other important information.
impacts to the overall performance targets.
4. E-mail
The content of information and media communication BCA adopts an emailing system for its internal
are the keys to the success of internal communication. media communication. Another internal
Both of them will complement each other, providing communication built through the email system
comprehensible information that is, convenient for includes a management communication forum.
employees to follow up.
5. Microsoft Lync
An effective internal communication is the key of BCA’s Through the Microsoft Lync facility, BCA’s
success in achieving vision and mission. With a relatively employees can send data or information via PC
huge headcount of employees which spread across (personal computer) and communicate with each
Indonesia, BCA recognizes the needs to devise a proper other, it is similar to chatting features on modern
internal communications strategy aimed to create a gadgets. The Microsoft Lync facility is very useful
harmonious relationship with all employees. for urgent matters, because of the incoming
messages directly appear on the screen along with
The following are BCA’s internal media communication: the incoming message alert. Other than that, the
1. InfoBCA Magazine facility can also be used to transmit large files and
InfoBCA magazine is an internal monthly data.
magazine that serves as media for education,
socialization, entertainment and a tool to share 6. Internal Events
knowledge and experiences, activities within BCA Internal communication is also built through
for all employees. InfoBCA magazine contains various internal events, such as:
BCA’s information, banking products, banking a. BCA anniversary celebrations;
services, networking, internal programs, awards, b. Lunch time with the Management (Lunch
technologies, management, and other useful Together Management);
information for employees. InfoBCA magazine is c. Gatherings, i.e. the celebrations of Christmas/
published in both printed and e-magazine versions New Year and Eid al-Fitr and annual
(which can be downloaded from MyBCA internal gatherings/ recreations, pre-retirement
portal). events for retiring employees, and others;
d. National work meeting;
2. MyBCA e. Bakorseni (arts, sport-related);
MyBCA is an internet-based internal f. Sessions of knowledge sharing i.e. COP
communication system. The internet network can (Community of Practice) activities, BCA Open
only be accessed by internal parties by using the Source, etc.
facilities provided by BCA. MyBCA is managed by
the Information Technology Group, in accordance 7. Corporate Identity Manual
with public relations aspects and other work units An internal guide or a set of standards for BCA’s
in the head office. It serves as a tool to convey BCA internal, especially in the use of the corporate
information, business unit programs, socialization logo, how the logo is used in different forms, and
of banking products, services, learning, and other corporate materials.
various other important information. MyBCA
has been developed for its online employment
information and administration services, including
healthcare fees, leave request, overtime, business
trips, employee data, compensation, appraisals
and others.

8. Facebook Semua Beres and Instagram Semua 7. To not abuse the position and authority for personal or
Beres family interests.
BCA uses Facebook and Instagram as a means of 8. To not commit in any misconduct that may damage
internal communication under the Semua Beres the professional image and the reputation of BCA in
Facebook and (@bcasemuaberes) for Instagram general.
account. Subscribed employees are connected 9. To avoid any types of gambling or speculation.
to one another and can share information and 10. Improve the knowledge and insight continually by
experiences. keeping abreast to the banking industry development
in particular and the business in general.
9. Halo SDM
A call center facility for employees which serves Enforcement of BCA’s Code of Ethics
as a communication bridge for all information BCA’s Code of Ethics provides the framework for ethical values
about provisions enacted on human resources. The and ethical standard that must be fulfilled. In addition, it is
facility provides an opportunity for every employee part of the responsibility of the individual BCA’s employee
to know better, understand and comply with BCA’s and applicable across all levels of the BCA’s organization,
internal rules. including the Board of Directors members, Board of
Commissioners members and all of the BCA’s employees.
CODE OF ETHIC Code of Ethics Related to Anti-Corruption

BCA complies with the Anti-Corruption regulations to ensure
BCA upholds the positive values to all of the BCA’s employees. the business activities of BCA that has been performed,
Accordingly, BCA owned and established the BCA’s Code of in line with the prudence principle and Good Corporate
Ethic that regulates ethical standards, values, and principles Governance principle. BCA employees are committed to
which must be carried out by the BCA’s employees. The create an anti-corruption culture in all of the work aspects.
BCA’s Code of Ethics is the elaboration of BCA’s culture in Anti-Corruption policies in the BCA’s Code of Ethics include:
implementing Good Corporate Governance and achieving 1. Ensure that there are no conflict of interest between
stated vision and mission. personal interest and the bank or customer interest.
The BCA’s Code of Ethics serves as the guidance for BCA’s 2. To not abuse the position and authority for personal or
employees to act and make decision while they are carrying family interests.
out their duties and responsibilities professionally in the 3. To not commit in any misconduct that may damage
daily basis. It provides the guidelines on what is expected the professional image and the reputation of BCA in
to the BCA employees while they have relation with their general.
customers, shareholders, suppliers/partners, government and
the communities where the company operates. Code of Ethics Related to Vendors
The main principles of the BCA’s Code of Ethics are: In performing the duties, BCA employees often work with
1. Professionalism. vendors. Therefore, in relation to the implementation of
2. Integrity. anti-corruption culture, each of BCA’s employees has to
3. Excellent team observe the Code of Ethics related to the vendors, including:
4. Prime service. 1. In carrying out their duties, all BCA employees must
5. Social care. protect the reputation of BCA, including but not limited
to:
Core of BCA’s Code of Ethics a. Maintain the self-appearance and behave with the
The core of the BCA’s Code of Ethics comprises of: good ethics and manners (through the actions and
1. Comply and adhere to the prevailing laws and words).
regulations; b. Not compromise excessively while performing
2. Protect the bank reputation and safeguard the the vendor pre-qualifications and vendor bill
corporate assets; verification.
3. Protect the confidentiality of the bank and customer c. Avoid any meetings that will influence the
data; decisions related to the employees’ duties and
4. Ensure that there are no conflict of interest between responsibilities.
personal interest and the bank or customer interest. 2. Avoiding any situations where the vendors’ behavior
5. Record all of the transactions accurately which in might leads to personal gain and/or create loss to BCA.
accordance to the applicable policies. 3. Protecting the confidentiality of BCA and vendor data,
6. Foster and protect a harmonious working environment which it is obtained when performing the duties and
and fair competition. not using them for personal gain.

4. Providing the information proactively to the Enforcement and Sanctions for the Code of Ethics
Management or the authorities if there is any family Violation
relationship or affiliation with the vendors that may 1. The Code of Ethics is binding in nature and all of the
potentially influence objectivity in carrying out tasks. BCA’s employees must understand and implement it
5. Not taking any profit from vendor’s mistakes. wholeheartedly to support the fulfillment of Good
6. Not asking, receiving any form of money/gift/parcel/ Corporate Governance principles.
services and not binding to the debt transactions. 2. All of the BCA’s employees, including the Board of
7. Requiring to return any form of money/gift/parcel/ Commissioner and Board of Director members signed
services in accordance to the prevailing regulations and a statement stating that they understand and promise
proving that such of returns with a letter signed by the to comply with and implement BCA’s Code of Ethic as
work unit head and a receipt for the return of goods. the guidance of the conduct inside and outside of the
8. Preventing the existence of conflict of interest workplace.
consistently while dealing with vendors. 3. Code of Ethics violation may be the subject of the action
which can be reported through the whistleblowing
Socialization system as stipulated in the implementation of BCA’s
BCA make an effort to ensure that the BCA’s Code of Ethics Whistleblowing System policy, in accordance to the
communicated and distributed to all of the BCA’s employees. Board of Directors Decree Letter No. 146/SK/DIR/2017
The initiatives are taken to socialize the Code of Ethics dated November 1, 2017.
through the following media which include: 4. In the event of a violation or non-compliance with
1. BCA’s Code of Ethics made in a pocketbook form and the BCA’s Code of Ethics, the offender is subject to
has been distributed to all of the BCA employees. sanctions according to the severity of the wrongdoing.
2. BCA’s Code of Ethics presented in the form of e-learning The sanctions are stipulated in the Collective Labor
which accessible for all of the BCA employees, including Agreement which include:
the first jobber and pro hire employees who have just • Main sanctions can be in the form of a verbal
joined with BCA. warning, a written reprimand, written warning,
3. BCA’s Code of Ethics has been uploaded in the BCA demotion or termination.
internal portal (MyBCA) and BCA website in the • Additional sanctions can be given in the form of
Corporate Governance section. job transfer (rotation), promotion delay, salary/
4. BCA’s Code of Ethics has been socialized through the wage increase delay, revocation of facilities
sharing session or COP (Community of Practice) on attached to the offender’s position, dismissal, or
each of the BCA’s Division/work unit, such as BCA’s other sanctions which in line to the prevailing
confidential rules, confidential position, fraud, etc. laws.
Any decisions that were taken by BCA regarding to the

sanction for violation, it will be in accordance to the type and
severity of the violation and based on the comprehensive
evaluation of the individual who committed misconduct.
Code of Ethics Violation Cases in 2020

In 2020, there are Code of Ethics violations cases occurred with the total of 186 (one hundred eighty six) cases, the following
are the recapitulation of the Code of Ethics violations cases:
Types of the Code of Ethics Violation Cases in 2020:

Year Category of Cases Total Cases Status of Resolution
SP I 162
Case Resolved
2020 SP II 16
SP III 8
Note: SP = Warning Letter

CORPORATE CULTURE Socialization of Vision, Mission and Values

Socialization program of the Vision, Mission, and Values is
BCA believes that culture has an important role in determining carried out with these following ways:
the success of BCA while conduct business activities. BCA has 1. Socialization that involved all of work units and
established the culture as follows: employees of BCA, such as COP, team sharing sessions,
• Vision and Mission to provide foundation, direction, and weekly briefings.
and guidance for all of BCA personnel in running its 2. Coordination meetings or quality meetings for all
business activities. regional offices of BCA.
Vision and Mission of BCA have been evaluated by 3. Career development programs such as management
management in 2014 and that were still in accordance development programs or manager development
with BCA’s strategic direction for this time. Descriptions programs, special forums such as account officer forums,
about Vision and Mission of BCA are listed in Chapter and special groups such as project management offices.
Company Profile. 4. Video on BCA’s internal portal internal.
• Values to provide moral guidance for all of BCA 5. E - learning.
personnel in carrying out the Mission and achieve the 6. BCA Info Magazine (internal monthly magazine).
Vission of BCA. 7. Employees’ PC screen saver and mouse pad.
8. Internal training.
BCA Values 9. Internal culture video clip.
1. Customer Focus 10. BCA Handbook.
Paying attention to, understanding, and providing 11. Comic books that are distributed to all employees.
services to meet customers’ specific expectations and/or 12. Games.
needs. 13. Other media.
2. Integrity
Persistence in upholding honesty, openness, and Introduction of Corporate Culture for New Employee
consistency in carrying out roles/duties in various For all new employee in BCA, introduction of corporate
situations and conditions to build customer trust. culture is provided through induction program which is
3. Teamwork introduction of the Vision, Mission, and Values of BCA. Games
Interaction and synergy based on understanding of the are effective to introduce the Vision, Mission and Values of
self and others to reach organizational goals. BCA to new employees, who are Y and Z generations.
4. Continuous Pursuit of Excellence
Continuous efforts to achieve the best in order to
provide added value to customers. BUY BACK SHARES AND/OR BONDS
Throughout 2020, BCA did not repurchase of both shares

and/or bonds.

OTHER CORPORATE ACTIONS
In 2020, BCA conducted other corporate actions with the following details:
1. Disclosure of Acquisition of PT Rabobank International Indonesia

In 2020, BCA and its subsidiary (PT BCA Finance) acquired PT Bank Rabobank International Indonesia. Acquisition by BCA
and its subsidiary (PT BCA Finance) was approved at the 2020 EGMS and has been published with the following description:
Disclosure of Information
Date Description
/Publication
June 8, 2020 • BCA website BCA announces an abridged acquisition plan of PT Bank Rabobank
• Investor Daily International Indonesia on the BCA website (https://www.bca.co.id/) in the
“Investor News” section and the Investor Daily Newspaper.
The acquisition plan will be implemented with the following conditions:
• BCA will buy 3.719.069 (three million seven hundred nineteen
thousand sixty-nine) shares from the shareholders of PT Bank Rabobank
International Indonesia representing 99,999973% (ninety-nine point nine
nine nine nine seven three percent) of the total shares that have been
issued and paid up in PT Bank Rabobank International Indonesia, and
• PT BCA Finance (“BCA Finance”), which is a controlled subsidiary of
BCA, will buy one share from PT Royalindo Investa Wijaya, representing
0,000027% (zero point zero zero zero zero two seven percent) of the
total shares that have been issued and paid up in PT Bank Rabobank
International Indonesia.
June 23, 2020 • The Jakarta Post Announcement of the 2020 EGMS can be downloaded in the “Corporate
• Bisnis Indonesia Action” section on the BCA website (https://www.bca.co.id/).
• BCA website
• KSEI website
July 8, 2020 • The Jakarta Post Notice of the 2020 EGMS in which one of the meeting agendas was the
• Bisnis Indonesia approval of shares acquisition plan in PT Bank Rabobank International
• BCA website Indonesia by BCA, can be downloaded in the “Corporate Action” section on
• KSEI website the BCA website (https://www.bca.co.id/).
July 30, 2020 - The 2020 EGMS, in which one of the meeting agendas was the approval of
shares acquisition plan in PT Bank Rabobank International Indonesia by BCA,
was held at Menara BCA Grand Indonesia, 19th Floor, Jl. M.H. Thamrin No. 1,
Jakarta 10310.
August 3, 2020 • BCA website Announcement of the summary of the minutes of the 2020 EGMS can be
downloaded in the “Corporate Action” section on the BCA website (https://
August 4, 2020 • The Jakarta Post
www.bca.co.id/), which includes the results of decisions related to the
• Bisnis Indonesia
agenda for the approval of shares acquisition plan in PT Bank Rabobank
• BCA website
International Indonesia by BCA, as follows:
• KSEI website
• Approving BCA action to purchase shares of PT Bank Rabobank
International Indonesia
• Approving the acquisition plan;
• Approving the acquisition deed concept; and
• Granting the power and authorization to the Board of Directors of BCA to
implement the acquisition of shares of PT Bank Rabobank
September 25, - Completion of the acquisition of PT Bank Interim Indonesia (“Bank Interim”)
2020 previously known as PT Bank Rabobank International Indonesia by BCA and
its subsidiary, BCA Finance (the “Buyers”), from the shareholders of Bank
Interim, namely Coöperatieve Rabobank U.A., PT Aditirta Suryasentosa,
PT Antarindo Optima, PT Antariksabuana Citanagara, and PT Mitra Usaha
Kencana Sejati (the “Sellers”), under the Conditional Sale and Purchase
Agreement dated December 11, 2019, and the Amended and Restated
Conditional Sale and Purchase Agreement dated May 11, 2020 between the
Buyers and the Sellers (“CSPA”).
September 29, • BCA website BCA has submitted a notification to the OJK that on September 29, 2020 an
2020 Acquisition Deed was signed in order to settle acquisition of the PT Bank
Interim Indonesia. BCA also submits this information on the BCA website
(https://www.bca.co.id/) in the “Investor News” section.

Acquisition Funding C. The transaction is not a Material Transaction based on

Rencana akuisisi akan didanai melalui modal BCA sendiri OJK Regulation No. 17/POJK.04/2020 dated April 20,
dari dana yang tersimpan sebagai laba ditahan (retained 2020 concerning Material Transactions and Alterations
earnings). BCA dalam hal ini juga menyatakan dan menjamin of Business Activities.
bahwa pendanaan akuisisi tersebut: The acquisition plan will
be funded through BCA’s own capital from funds reserved as 2. Disclosure of the Merger of PT Bank Interim
retained earnings. In this case, BCA also states and guarantees Indonesia into PT Bank BCA Syariah
that the acquisition funding: The merger of Bank Interim into PT Bank BCA Syariah
• Not originating from loans or financing facilities in any (hereinafter reffered to as the “Merger”) is effective
form from a Bank or other party in Indonesia as of December 10, 2020 and the Merger has been
• Not originating from and for the purpose of money approved by the Financial Services Authority (“OJK”) as
laundering as stipulated in Law No. 8 of 2010 on the evident in the Duplicate Copy of Decision of Member
Prevention and Eradication of Money Laundering Crimes of the Board of Commissioners of the Financial Services
• Not originating from banking felonies; or Authority Number KEP-182/D.03/2020 concerning the
• Not originating from other felonies. Grant of Approval for the Merger of PT Bank Interim
Indonesia into PT Bank BCA Syariah dated December 8,
Relationship Between the Transacting Parties 2020.
The parties involved in the acquisition transaction of
Bank Interim (previously known as PT Bank Rabobank As a follow-up to such OJK approval, PT Bank BCA
International Indonesia) are BCA and BCA Finance as “Buyers” Syariah (“BCA Syariah”) as the surviving bank in the
and shareholders of Bank Interim, namely Coöperatieve Merger has submitted to the Minister of Law and
Rabobank UA, PT Aditirta Suryasentosa, PT Antarindo Human Rights (“MOLHR”) a notice of Merger Deed No.
Optima, PT Antariksabuana Citanagara, and PT Mitra Usaha 65, made before Christina Dwi Utami, S.H., M.Hum.,
Kencana Sejati as “Sellers”. M.Kn., a Notary in the Municipality of West Jakarta (the
“Merger Deed”) and a notice of Amendment of BCA
BCA Finance is a controlled subsidiary whose shares are Syariah’s Articles of Association following the merger,
entirely owned by BCA (both directly and indirectly). The both of which have been received by the MOLHR, as
Buyers and the Sellers are not affiliated under the laws and evident in Letter of Acknowledgement of Receipt of
regulations applicable in the capital markets. Notice of Corporate Merger No. AHU-AH.01.10-0012509
and Letter of Acknowledgement of Receipt of Notice
Therefore, the transaction is not subject to OJK Regulation of Amendment of Articles of Association No.AHU-
No. 42/POJK.04/2020 dated July 1, 2020 concerning Affiliated AH-01.03-0417472, each dated December 10, 2020.
In connection with the foregoing and in accordance
Transaction Value with:
A. In accordance with the provisions of the CSPA and - Article 20 letter a of OJK Regulation No. 41/
as described in the Acquisition Deed, the Buyers POJK.03/2019 dated December 26, 2019 on
have purchased 3,719,070 shares of Bank Interim, Merger, Consolidation, Acquisition, Integration
representing all the subscribed and paid-up share and Conversion of Commercial Banks; and
capital held by the Sellers in Bank Interim. Thus, the - Article 10 paragraph 1 in conjunction with Article
composition of shareholders in Bank Interim is currently 1 point 10 of the Merger Deed
as follows:
Name Number of Shares Nominal Value The Merger becomes effective as of December 10,
2020, which is the date the MOLHR issued the letters
BCA 3,719,069 1,859,534,500,000
of acknowledgement of receipt of the notice of the
BCA Finance 1 500,000
Merger Deed and the notice of the amendment of
BCASyariah’s articles of association.
B. The acquisition amounted to Rp643,650,000,000,- (six
hundred forty three billion six hundred and fifty million Upon the effectiveness of the Merger, BCA Syariah
rupiah). becomes the surviving bank following the Merger,
whereas Bank Interim is dissolved by law without
having to first go into liquidation, and all the assets and
liabilities of Bank Interim pass by law to BCA Syariah as
the surviving bank following the Merger.

Relationship Between the Transacting Parties (two trillion four hundred thirteen billion four
BCA Syariah and Bank Interim are companies controlled hundred eighty-two million rupiah) (rounded) or
by BCA with more than 99% (ninety-nine percent) of equivalent to Rp1,208,977.61 (one million two
their shares owned by BCA, so BCA only reports this hundred eight thousand nine hundred seventy-
meger transaction to OJK in accordance with Article 6 seven point six one rupiah) per share, so that 100%
of OJK Regulation Number 42/POJK.04/2020 dated July (one hundred percent) of Bank Interim’s shares,
1, 2020 concerning Affiliated Transactions and Conflict namely 3,719,070 (three million seven hundred
of Interest Transactions. This Merger does not involve or nineteen thousand and seventy) shares entitle the
result in any conflicts of interest, whether between the shareholders of Bank Interim to hold 258,883.207
banks conducting the Merger or with any member of (two hundred fifty-eight thousand eight hundred
the Board of Directors, the Board of Commissioners, or eighty-three point two zero seven) (rounded)
the Sharia Supervisory Board. shares in BCA Syariah, or every one share in Bank
Interim will entitle the shareholders of Bank
BCA has appointed Ruky, Safrudin & Rekan Interim to hold 0,07 (zero point zero seven) share
(“Independent Party”) Public Appraisal Services Office in BCA Syariah (rounded).
to evaluate the fairness of the merger of PT Bank Interim - BCA Syariah conducts a stock split, in which 1 (one)
Indonesia into PT Bank BCA Syariah. The independent share of BCA Syariah will be split into 1,000 (one
party believes that the transaction is fair as disclosed thousand) shares, resulting in a change in the
in the fairness opinion report No. 00079/2.0095-00/ nominal value of the share from Rp1,000,000.-
BS/07/0269/1/X/2020 dated 7 October 2020. (one million rupiah) per share to Rp1,000.- (one
thousand rupiah) per share, and therefore after
Transaction Value the split of BCA Syariah’s shares, all Bank Interim’s
The conversion of Bank Interim’s shares in connection shareholders are entitled to the post-conversion
with the Merger is carried out on the following shares totaling 258,883,207 (two hundred fifty-
provisions: eight million eight hundred eighty-three thousand
- The fair market value of 100% (one hundred two hundred seven) shares in BCA Syariah
percent) of Bank Interim’s shares as of July 31, (rounded), representing 11.48% (eleven point four
2020 is Rp312,984,000,000.- (three hundred twelve eight percent) of the shares of BCA Syariah as the
billion nine hundred eighty-four million rupiah) surviving bank following the Merger (enlarged
(rounded) or equivalent to Rp84,156.52 (eighty- capital). Then, the post-conversion shares will be
four thousand one hundred fifty-six point five distributed in the amount of 258,883,137 (two
two rupiah) per share, and the fair market value hundred fifty-eight million eight hundred eighty-
of 100% (one hundred percent) of BCA Syariah’s three thousand one hundred thirty-seven) shares
shares as of July 31, 2020 is Rp2,413,482,000,000.- to BCA and 70 (seventy) shares to BCA Finance.
Accordingly, upon the effectiveness of the Merger, on December 10, 2020, the capital structure and shareholder composition
of BCA Syariah as the surviving bank following the Merger will be as follows:
Nominal Value of Rp1,000.- per share

Description
Number of Share Total Nominal Value (Rp) (%)
Authorized Capital 5,000,000,000 5,000,000,000,000.-
Subscribed and Paid-up Capital
- BCA 2,255,182,137 2,255,182,137,000.- 99.999950
- BCA Finance 1,070 1,070,000.- 0.000050
Total Subscribed and Paid-up Capital 2,255,183,207 2,255,183,207,000.- 100.00
Total Unissued Shares 2,744,816,793 2,744,816,793,000.-
(Saham dalam Portepel)

PROVISION OF FUND TO RELATED Policy on Provisions of Fund to Related Parties

PARTY AND LARGE EXPOSURE Provision of funds to related parties and to debtors in
large exposure is always carried out with due regard to the
Disclosure regarding provision of fund to related parties prudence principle, through a review process and mechanism
(individuals or groups, including the Board of Directors, the in accordance with BCA policies and fulfilling the OJK
Board of Commissioners, Executive Officers of the Bank, and provisions and prevailing laws and regulations, including the
other related parties) and provision of large exposure refers Legal Lending Limit (LLL). In addition, the provision of funds
to OJK Circular Letter No. 13/SEOJK.03/2017 concerning to related parties must be decided by the credit decision
Implementation of Governance for Commercial Banks under officer and obtain approval from the Board of Commisioners.
the Transparency of the Implementation of Governance
section. Implementation of Provision of Funds to Related Parties in
2020
Lending Policy to the Board of Directors and the During 2020, BCA has implemented a policy of provision
Board of Commissioners funds to related parties, large exposure, and lending to
BCA has policies related to loans for the Board of Directors the Board of Directors and the Board of Commissioners in
and the Board of Commissioners, which are regulated in: accordance with applicable regulations, which must meet,
• Credit Provision Guidance for Small & Medium among others:
Enterprises, Commercials, Corporates, and Consumers; • Provision of funds to related parties shall not conflict
with the general lending regulations and procedures
• Policy regarding Credit Approval Mechanism to Related and must generate reasonable profits for BCA.
Parties; and • The credit terms to related parties policy, particularly in
regard to credit interest rates and the form or type of
• The Basic Bank Lending Policy of PT BCA Tbk (KDPB) loan shall still comply with general credit regulation at
published on July 22, 2019 (hereinafter referred to as BCA.
“The Lending Policy for Board of Directors and Board of
Commissioners”) Provision of Funds to Related Parties and to Main Debtors
individuals, and Group (Large Exposure) at BCA during 2020:
The Lending Policy of Board of Directors and Board of
Commisioners regulates that the credit loans to the Board of
Directors and the Board of Commisioners are granted:
- on the basis of the fairness principle or arm’s length
basis; and
- at market interest rates.
Fund Provisioned Total

Debtors/Group Nominal (Rp)
To Related Parties 553 8,052,576,179,617

To Main Debtors:
a. Individu 50 142,954,539,368,656
b. Group 30 203,391,293,789,214
Detailed information on related party transactions can be viewed in the Financial Report Section 49 Page 712-719 of this
Annual Report.

STRATEGIC PLAN • Highlights of important financial data

including an overview of shares, Board of
The Board of Commissioners and Board of Directors are Commissioners reports, Board of Directors
continuously build active communication in aligning their reports, company profile, management
views with business strategy of BCA in banking sector. The discussion and analysis on business and
Board of Commissioners are responsible to direct, monitor financial performance, corporate governance,
and evaluate the implementation of strategic policies of BCA corporate social responsibility and sustainable
and provide advices to the Board of Directors in accordance finance.
with the aims and objectives of BCA’s Article of Association. • Annual Financial Statements audited by
Public Accountant and Public Accounting Firm
Every year the Board of Directors have a major role in registered in OJK which is prepared for 1 (one)
development process, review, monitor and supervise the fiscal year and is presented in comparison
company’s strategy and its implementation in accordance with 1 (one) previous fiscal year, as well as the
with internal policy and regulatory provisions. During beginning of the previous comparative year.
2020, the Board of Directors have been reviewed, monitor, • Responsibility statement of the Board of
and supervised the implementation of company’s strategy Commissioners and Board of Directors on the
through Join Meeting of Board of Directors and Board accuracy of the Annual Report. The statement
of Commissioners with a meeting agenda is regarding to is stated in a statement letter with the
Strategic Plan that involving related work unit. signatures from of all members of the Board
of Commissioners and Board of Directors.
Detail information regarding the exposure of Strategic Plan b. Annual Reports (including Audited Annual
of BCA is stated on page 286 Chapter Strategic Priorities & Reports) have been posted on BCA website –
Projection 2021 of this Annual Report. www.bca.co.id and have been published through
Indonesian newspapers that have wide circulation
in Indonesia.
TRANSPARENCY OF BCA FINANCIAL
AND NON-FINANCIAL CONDITIONS 2. Quarterly Published Report
UNDISCLOSED IN OTHER REPORTS a. BCA has announced Quarterly Published Report
on newspapers and BCA website – www.bca.co.id,
BCA has policies and procedures regarding procedures includes informed Financial Quarterly Published
for implementing transparency in financial and non- Report to OJK or stakeholders in according with
financial conditions in accordance with OJK Regulation the prevailing OJK Regulation.
No. 37/POJK.03/2019 dated December 19, 2019 concerning b. Announcement of Quarterly Published Report
Transparency and Publication of Bank Reports and OJK on BCA website which are Financial Quarterly
Regulation No. 29/POJK.04/2016 concerning Annual Report Published Report or other reports, are being
of Issuers or Public Companies. Information of financial and maintain for at least 5 (five) fiscal years.
non-financial conditions of BCA have been stated clearly and c. Announcement of Quarterly Published Report on
transparently in several reports through printed media and BCA website which are Financial Published Report.
BCA website, as follows: The consolidation of BCA and its subsidiaries is
carried out in 2 (two) newspapers and Financial
Transparency of Financial Conditions Statement of Parent Company of BCA shall be
BCA has prepared and presented report of financial published in 1 (one) newspaper. The selected
conditions’ transparency according to procedures, type, newspapers are daily printed in Indonesian
and scope as stipulated in OJK Regulation and submitted language and have wide circulation in domicile
monthly, quarterly, and annually according to types of the of BCA’s head office. Financial Quarterly Published
reports. Report is signed by President Director and 1 (one)
1. Annual Report member of the Board of Director of BCA.
a. BCA has prepared and presented Annual Report
to OJK, shareholders, and other institutions as 3. Monthly Published Report
required or deemed necessary to obtain them. BCA has published its Monthly Published Report in BCA
Annual Report contains of information as follows: website, includes reporting them to OJK in accordance
with prevailing OJK Regulation.

Transparency of Non-Financial Conditions PROVISION OF FUNDS FOR SOCIAL

BCA has provided some reports related to transparent of ACTIVITIES
non-financial conditions with procedures, type, and scope
as stipulated in prevailing OJK Regulations, and provide BCA actively contributes towards the improvement of
and publish other information related to non-financial people’s welfare and the environmental conditions through
conditions, as follows: program called ”Bakti BCA” as a form of Corporate Social
1. Publish financial and non-financial conditions Responsibility.
transparently to stakeholders, including Periodically
Report of LLL to OJK, corporate governance information Bakti BCA is focused on 3 (three) primary pillars:
through Governance Implementation Report of BCA 1. BCA Smart Solution
or published information in BCA website, and other 2. BCA Synergi Solution
transparent information of non-financial conditions 3. BCA Excellent Business Solution
in Analyst Meeting, Press Conference, Public Expose
and Road Show, and BCA website in accordance with Other than the abovementioned programs, BCA also take
prevailing provisions. part in making donations to other social institutions.
2. Disclosed transparency of Ownership Structure in
Annual Report and BCA website. Complete information on BCA’s social activities and total
3. BCA has published product information and/or BCA funding for social activities in 2020 is listed in the Corporate
services clearly, accurate, and up to date in accordance Social Responsibility chapter on page 529 in this 2020 BCA
with OJK Regulations related to Transparency of Bank Annual Report.
Product Information and Utilization of Customer
Personal Data. These information can be easily obtained
by customers through leaflets, brochures, or other PROVISION OF FUNDS FOR POLITICAL
written forms from each BCA’s branch office in accessible ACTIVITIES
location, and/or in the form of electronic information
provided through hotline service/call center or BCA Throughout 2020, and in previous years, BCA has never made
website. any donations for political activities.
4. BCA provide and inform procedures for customer
complaints and dispute resolution for customers
in accordance with OJK Regulations that regulate
Customer Complaints and Banking Mediation, through
BCA website – www.bca.co.id.
Futhermore, the mediation in order to settle
complement of BCA customers through complainment
channel, which are BCA Branch Office or Halo BCA
Contact Center 1500888 or email [email protected].
5. Provide internal reports that have been carried
out completely, accurately, and in a timely manner,
supported by an adequate management of information
system. BCA has reliably management of information
system and supported by the competent of human
resources, and adequate IT security system that capable
to provide complete, accurate, and timely information
to the Board of Directors in supporting business decision
making process of BCA.

IMPLEMENTATION INTEGRATED BCA as a main entity preparing annual report implementation

GOVERNANCE integrated governance for the year 2020 and communicated
it to OJK. Annual report section implementation integrated
In accordance with OJK Regulatio No. 18/POJK.03/2014 governance prepraredin accordance with OJK circular letter
dated November 18th, 2014 and OJK Circular Letter No. 15/SEOJK.03/2015 on the Implementation of Integrated
No. 15/SEOJK.03/2015 dated May 25, 2015 concerning Governance and contains coverage of the Report on the
Implementation of Integrated Governance for Financial Implementation of Good Corporate Governance (GCG) as set
Conglomerate, BCA as a Main Entity and Subsidiary and/or forth in the applicable regulations for commercial banks.
Company Affiliated, including its subsidiaries in Financial
Conglomerate, BCA has implement Integrated Good 1. FINANCIAL CONGLOMERATE STRUCTURE OF BCA
Corporate Governance comprehensively and effectively. As Throughout 2020, BCA has revised financial
a main entity, BCA has established integrated governance, conglomerate structure with:
formed the Integrated Governance Committee, as well as 1. Board of Directors Decree No. 850/DIR/2020 dated
added Integrated Compliance Work Unit, Integrated of October 20, 2020 concerning Report Submission
Internal Audit Unit, and Integrated Risk Management Rork of changes of financial conglomerate members of
Unit in BCA governance structure. In addition, based on OJK PT Bank Central Asia Tbk, in accordance with the
Regulation No. 45 /POJK.03/2020 dated October 14, 2020 acquisition of PT Bank Interim Indonesia; and
concerning Financial Conglomerate, has established and 2. Board of Directors Decree No. 1109/DIR/2020 dated
send Corporate Charter to OJK based on Letter No. 1118/ December 17, 2020 concerning Report Submission
DIR/2020 dated December 22 2020 concerning Submission of of changes of financial conglomerate members of
documents Corporate Charter PT Bank Central Asia Tbk. PT Bank Central Asia Tbk, in accordance with the
merger PT Bank Interim Indonesia in to PT Bank
BCA Syariah.
100% 99,576% 99,9999% 75% 75% 99,9997% 90% 90% 99,99999%
PT Central
BCA Finance 0,424% PT BCA 0,0001% PT Bank BCA 25% PT Asuransi 25% PT BCA Multi 0,0003% PT BCA PT Asuransi 0,00001% PT Bank
Capital
Limited Finance Syariah Umum BCA Finance Sekuritas Jiwa BCA Digital BCA
Ventura
100% 100% 100% 100% 100% 90% 90% 100%
100%
2. MANAGEMENT STRUCTURE OF BCA FINANCIAL CONGLOMERATE
As of December 30, 2020, management structure of PT Bank Central Asia Tbk as the Main Entity and FSI (Subsidiaries) in
the Financial Conglomerate, as follows:

• Management structure at PT Bank Central Asia Tbk as the Main Entity

(Ultimate Stakeholder) (Ultimate Stakeholder)
51,00% 49,00%
Public
Andalan
54,94% 45,06%*
Keterangan:
Controlled
Controlled line
PSPT The last controlling shareholders
* Of the portion of shares belonging to public shareholders, 2.49% is owned by

affiliated parties of PT Dwimuria Investama Andalan
• SHARE OWNERSHIP STRUCTURE BCA FINANCE LIMITED
100%
BCA Finance Limited
• SHARE OWNERSHIP STRUCTURE PT BCA FINANCE
100%
99,576% BCA Finance Limited
0,424%
PT BCA Finance

• SHARE OWNERSHIP STRUCTURE PT BANK BCA SYARIAH
100%
0,424%
99,99995%
PT BCA Finance
0,00005%
PT Bank BCA Syariah
• SHARE OWNERSHIP STRUCTURE PT ASURANSI UMUM BCA
100%
BCA Finance Limited

99,576%
75% 0,424%
PT BCA Finance
25%
PT Asuransi Umum BCA
• SHARE OWNERSHIP STRUCTURE PT BCA MULTI FINANCE
100%
BCA Finance Limited

99,576%
75% 0,424%
PT BCA Finance
25%

• SHARE OWNERSHIP STRUCTURE PT CENTRAL CAPITAL VENTURA
100%
99,99975% 0,424%
PT BCA Finance
0,00025%
PT Central Capital Ventura
• SHARE OWNERSHIP STRUCTURE PT BCA SEKURITAS
PT Bank Central Asia Tbk Chandra Adisusanto
90% 10%
PT BCA Sekuritas
• SHARE OWNERSHIP STRUCTURE PT ASURANSI JIWA BCA
PT Bank Central Asia Tbk Chandra Adisusanto
90% 10%
PT Asuransi Jiwa

• SHARE OWNERSHIP STRUCTURE PT BANK DIGITAL BCA
100%
99,99999% 0,424%
PT BCA Finance
0,0001%
PT Bank Digital BCA
3. MANAGEMENT STRUCTURE IN THE BCA FINANCIAL CONGLOMERATE
Management Structure of the Main Entity
Management structure at PT Bank Central Asia Tbk as the Main Entity

BOARD OF COMMISSIONER
Position Name
President Commissioner Djohan Emir Setijoso
Commissioner Tonny Kusnadi
Independent Commissioner Cyrillus Harinowo
Independent Commissioner Raden Pardede
Independent Commissioner Sumantri Slamet
BOARD OF DIRECTOR
Position Name
President Director Jahja Setiaatmadja
Vice President Director Suwignyo Budiman
Vice President Director Armand Wahyudi Hartono
Director Tan Ho Hien/Subur atau Subur Tan
Director Henry Koenaifi
Independent Director Erwan Yuris Ang
Director Rudy Susanto
Director Lianawaty Suwono
Director Santoso
Director Vera Eve Lim
Director Gregory Hendra Lembong
Director (Cocurrently Compliance Director) Haryanto Tiara Budiman

Duties and Responsibilities of Main Entity’s Board of d. Outlining the meeting resolutions in minutes of
Commissioners and Board of Directors the meeting, which is documented well, as well
as stating the dissenting opinions occurring in the
1. Duties and responsibilities of Main Entity’s Board of meeting clearly in the minutes, complete with the
Commisssioners reason for the dissenting opinion.
a. Monitoring the implementation of Integrated e. Establish the Integrated Governance Committee.
Governance; 2. Duties and Responsibilities of Main Entity’s Board of
b. In the efforts to monitor the implementation of Directors
Integrated Governance as mentioned above, at a. Ensure the implementation of integrated
least: governance in the Financial Conglomerate.
1) Monitor the implementation of governance b. In the efforts to ensure the implementation of
in each Subsidiary in order to be conformed Integrated Governance as mentioned above, at
with the Integrated Governance Guidelines; least:
2) Monitor the implementation of duties and 1) Formulating the integrated governance
responsibilities of the Board of Directors of guidelines;
the Main Entity, as well as providing directives 2) Direct, monitor, and evaluate the
or advice to the Board of Directors of the Main implementation of the Integrated Governance
Entity over the implementation of Integrated Guidelines; and
Governance Guideline; and 3) Follow-up the directives or advice from the
3) Evaluate the Integrated Governance Board of Commissioners of the Main Entity
Guidelines and provide directives for in the effort to improve the Integrated
improvement. Governance Guidelines
c. Hold a meeting at least once every semester. The c. Ensure that audit findings and recommendations
meeting can be held through video conference. from the integrated internal audit unit, external
auditors, results of OJK’s monitoring and/or
monitoring results of other authorities have been
followed-up by the Subsidiary.
Management Structure of FSI in the Financial Conglomerate
• MANAGEMENT STRUCTURE BCA FINANCE LIMITED

DIRECTOR
Position Name
Director Andy Kwok Sau Lai
Director Rudy Harjono
• MANAGEMENT STRUCTURE PT BCA FINANCE

Position Name
President Commissioner Jacobus Sindu Adisuwono
Commissioner David Hamdan
Independent Commissioner Sulistiyowati
DIRECTOR
Position Name
President Director Roni Haslim
Director Petrus Santoso Karim
Director Amirdin Halim
Director Lim Handoyo
Director Sugito Lie

• MANAGEMENT STRUCTURE PT BANK BCA SYARIAH

Position Name
President Commissioner Tantri Indrawati
Independent Commissioner Suyanto Sutjiadi
Independent Commissioner Joni Handrijanto
DIRECTOR
Position Name
President Director John Kosasih
Compliance Director Houda Muljanti
Director Rickyadi Widjaja
Director Pranata
PENGAWAS SYARIAH
Position Name
Chairman Prof. DR. H. Fathurrahman Djamil, MA
Member Sutedjo Prihatono
• MANAGEMENT STRUCTURE PT ASURANSI UMUM BCA

Position Name
President Commissioner Petrus Santoso Karim
Commisioner Liston Nainggolan
Independent Commissioner Gustiono Kustianto
Independent Commissioner Gunawan Budi Santoso
DIRECTOR
Position Name
President Director Hariyanto
Director Hendro Hadinoto Wenan
Director Antonius
Director Sri Angraini
Compliance Director Arif Singgih Halim Wijaya
• MANAGEMENT STRUCTURE PT BCA MULTI FINANCE

Position Name
President Commissioner Roni Haslim
Commissioner Hermanto, SH
Commissioner Mendari Handaya
DIRECTOR
Position Name
President Director Herwandi Kuswanto
Director Senjaya Komala
Director Adhi Purnama
Director Parmanto Adhi Tjahjono*
Director Liston Nainggolan**
*
Resigned 30 September 2020
**
Actived 1 October, 2020

• MANAGEMENT STRUCTURE PT CENTRAL CAPITAL VENTURA

Position Name
Commissioner Jan Hendra
DIRECTOR
Position Name
President Director Armand Widjaja
Director Michelle Suteja
• MANAGEMENT STRUCTURE PT BCA SEKURITAS

Position Name
President Commissioner Dharwin Yuwono
Independent Commissioner Ir. Hendra Iskandar Lubis
DIRECTOR
Position Name
President Director Mardi Henko Sutanto
Director Imelda Arismunandar
• MANAGEMENT STRUCTURE PT ASURANSI JIWA BCA

Position Name
President Commissioner Christina Wahjuni Setyabudhi
Commissioner Eva Agrayani Tjong
Commissioner Pudjianto
Independent Commissioner Hardjono
DIRECTOR
Position Name
President Director Rio Cakrawala Winardi
Director Yannes Chandra
Director Antonius Widodo Mulyono
Compliance Director Sukawati Lubis
• MANAGEMENT STRUCTURE PT BANK DIGITAL BCA

Position Name
President Commissioner Theresia Endang Ratnawati
Independent Commissioner Ignatius Djulianto Sukardi
Independent Commissioner Sri Indrajanti Dewi
DIRECTOR
Position Name
President Director Lanny Budiati
Director Iman Sentosa
Compliance Director Nugroho Budiman

Duties and Responsibilities of the Board of 2. The Financial Services Institution (FSI) Board of
Commissioners, Board of Directors and Sharia Directors’ duties and responsibilities in the BCA financial
Supervisory Board in the BCA Financial Conglomerate conglomerate, covering at least:
1. The Financial Services Institution (FSI) Board of a. Implement the corporate governance principles in
Commissioners’ duties and responsibilities in the BCA the subsidiaries;
financial conglomerate, covering at least: b. Review the audit results from the internal and
a. Supervise the corporate governance external;
implementation, duties and responsibilities of the c. Prepare the work rules;
Board of Director and review the audit results from d. Organize the Board of Directors meeting which
the internal and external parties; covers at least the decision making procedures and
b. Establish the committee or appoint the party to the meeting documentation;
perform the function that supporting the duties 3. The Financial Services Institution (FSI) Sharia Supervisory
and responsibilities of the Board of Commissioners Board duties and responsibilities in the BCA financial
at least the audit supervision committee or conglomerate, covering at least:
function, and compliance supervision committee a. Provide an advice and recommendation to the
or function; Board of Directors and supervise the BCA Syariah
c. Organize the Board of Commissioners meeting Bank activities in accordance to the Sharia
which covers at least the frequency, attendance Principles;
and decision making procedures; b. Prepare the Shariah Supervisory Board work rules.
d. Compose the Board of Commissioner’s work rules.
Structure of Integrated Governance in the BCA Financial Conglomerate

Intrgrated
Audit Internal Risk Management
Entity Governance Compliance Function
Function Function
Committe*
PT BCA Tbk (Entitas Utama) √ √ √ √
(Including (Including (Including Integrated
Integrated Integrated Audit Risk Management
Compliance Internal Function) Function)
Function)
PT BCA Finance Limited - √ √ √
PT BCA Finance - √ √ √
PT Bank BCA Syariah - √ √ √
PT Asuransi Umum BCA - √ √ √
PT BCA Multi Finance - √ √ √
PT Central Capital Ventura - √ √ √
PT BCA Sekuritas - √ √ √
PT Asuransi Jiwa BCA - √ √ √
PT Bank Digital BCA - √ √ √
*) The IGC (Integrated Governance Committee) Committee is compulsory to be formed in the main entity which consist of the representative of the Independent
Board of Comissioner and/or Shariah Supervisory Board members from each of the FSI in the BCA financial conglomerate.
Integrated Governance Committee (IGC) In 2020, there are some adjustments that have been done to
In accordance to the Board of Commissioners Decree No. 037/ the IGC due to:
SK/KOM/2015 concerning the Establishment of Integrated a. The composition changes in the Board of Comissioners
Governance Committee dated February 26, 2015, BCA has of subsidiaries;
formed the Integrated Governance Committee which consist b. The additional of the Financial Services Institutions
of the BCA’s Independent Board of Comissioner representative, (subsidiaries).
independent party and all of the BCA’s Independent Board of
Commissioner and/or Sharia Supervisory Board representative Further explanation regarding to the IGC can be seen in the
of the subsidiaries members. IGC duty is to assist the BCA’s page 406-415 section Integrated Governance Committee
Board of Commissioners of the main entity in supervising the (IGC) in this Annual Report.
implementation Integrated Governance in the BCA Financial
Conglomerate.

a. Integrated Compliance Work Unit c. Integrated Risk Management Implementation

BCA as the main entity in the BCA financial conglomerate In accordance to the OJK Regulation No. 17/
has added the integrated compliance function in the POJK.03/2014 dated November 18, 2014 concerning
Compliance Work Unit (SKK) to supervise and evaluate Implementation of Integrated Risk Management for
the implementation of compliance function on each Financial Conglomerates, BCA and the subsidiaries in
of the financial services institution (FSI) in the BCA the BCA financial conglomerate has implemented the
financial conglomerate through the coordination with integrated risk management comprehensively and
compliance function in each of subsidiaries. effectively based on the characterstics and complexity
of financial conglomerate business.
The integrated compliance unit has the following duties
and responsibilities: In the implementation of integrated risk management,
a. Monitor and evaluate the implementation of the BCA as the main entity has established the Integrated
compliance function of its Subsidiary company; Risk Management Committee (KMRT) and added the
b. Develop the required methods and processes Integrated Risk Management Function in the Risk
to implement Integrated Compliance Risk Management Work Unit (SKMR) which it also serves as
Management; the Integrated Risk Management Work Unit (SKMRT).
c. Assess and prepare the integrated compliance risk
profile based on the implementation of integrated • BCA’s Integrated Risk Management Committee
risk management; (KMRT) consisted of BCA’s Director Subordianting
d. Prepare and submit the implementation of duties the Integrated Risk Management Function, all of
and responsibilities report integrated compliance the BCA’s Board of Director members, some of
to the Compliance Director of the Main Entity. the BCA’s senior management which related, and
The compliance director prepares and submits Director of subsidiaries as the respresentative
the report on the implementation of duties and from the FSI in the BCA’s financial conglomerate.
responsibilities of integrated compliance to the Further explanation regarding to the Integrated
Board of Directors and Board of Commissioners of Risk Management Committee (KMRT) can be
the Main Entity. seen in the page 420-423 section Integrated Risk
Management Committee (KMRT) in this Annual
b. Integrated Internal Audit Work Unit Report.
BCA as the main entity in the BCA financial • In carrying out the function, Integrated Risk
conglomerate has added the integrated internal audit Management Committee (KMRT) is also supported
function in the Internal Audit Division (DAI) to monitor by the Integrated Risk Management Work Unit
the implementation of internal audit function on each (SKMRT)to ensure that the risks faced by the
of the financial services institution (FSI) in the BCA main entity and the subsidiaries are integrated
financial conglomerate and provide recommendation which can be identified, measured, supervised,
which can increase the added value. controlled, and reported correctly through the
implementation of the suitable risk management
The Integrated Internal Audit Work Unit has the framework. Duties and responsibilities of the
following duties and responsibilities: Integrated Risk Management Work Unit (SKMRT),
a. Assess the adequacy and effectiveness of risk as follows:
management internal control, and governance a. Provide recommendation to the Board of
processes of its Subsidiaries comapany, as well as Directors of the main entity and the Integrated
providing improvement recommendations; Risk Management Committee (KMRT),
b. Monitor the implementation of internal audits in including the preparation and improvement
its subsidiary company; to the Integrated Risk Management Policy.
c. Monitor and evaluate the appropriateness b. Oversee the implementation of the Integrated
recomendations based on audit results of its Risk Management Policy such as developing
Subsidiaries, as well as submitting the report to the and conducting the review periodically to
Board of Directors, Board of Commissioners, and the procedure and the tools for identifying,
audit committee of the Main Entity; measuring, monitoring and controlling the
d. Submit the integrated internal audit report to risks.
the director appointed to performed as function c. Conduct the risk monitoring in the BCA’s
to supervise its subsidiaries, the Board of financial conglomerate.
Commissioners of the main entity, as well as the d. Conduct the stress testing.
Director in charge of the compliance function of e. Review the proposed a new line business that
the Main Entity are strategic and have a significant impact to
e. Provide support to Subsidiaries in developing the the financial conglomerate risk exposure.
internal audit function.

f. Provide the information to the Integrated Risk 1. Supervision of the Board of Commissioners
Management Committee (KMRT) regarding and Board of Directors
to the matters that needed to be follow- Supervision by the Board of Commissioners
up related to the evaluation results of the and Board of Directors is required to ensure the
integrated risk management implementation. effectiveness of the implementation of inter-group
g. Prepare and submit the Integrated Risk Profile transaction risk management and compliance with
Report periodically. the applicable regulations.
4. INTER-GROUP TRANSCATION POLICY Authority and responsibilities of the Board of

As the Main Entity of Financial Conglomerate, BCA is Commissioners
required to manange risk of inter-group transactions authority and responsibilities of the Board of
and monitor inter-group transactions in an integrated Commissioners in the implementation of inter-
manner. group transaction risk management are as follows:
a. Approve the inter-group transaction risk
Definition of Inter-Group Transactions Risk management policies.
Inter-group transaction risk is risk that occurred because b. Evaluate the accountability of the Board
of dependency the entity, both directly and indirectly, of Directors and provide direction for
to other entities in a Financial Conglomerate in order improvement of implementation of inter-
to fulfillment of obligations on written or unrwittren group transaction risk management policies.
agreement that is followed and/or unfollowed by a
transfer of funds. Authority and responsibilities of the Board of
Directors
Objective of Inter-Group Transaction Risk Management Authority and responsibilities of the Board of
Main objectives of the inter-group risk management are Directors in the management of inter-group
as follows: transaction risk are as follows:
a. To manage and supervise inter-group transactions a. Understand inherent risks of inter-group
of Financial Conglomerate based on precautionary transactions in Financial Conglomerate.
principle. b. Formulate and establish the inter-group
b. To ensure that risk management process can transaction risk management policies.
minimize the possibility of negative impacts caused c. Responsible for the implementation of inter-
by dependency of Financial Service Institutions group transaction risk management.
(FSI), directly or indirectly, to other FSI in one d. Ensure that each entity in Financial
Financial Conglomerate. Conglomerate to implementing inter-group
transaction risk management.
Types of inter-group transactions e. Monitor risk of inter-group transactions
Inter-group transactions risk may arise from: regularly.
a. Cross ownership between FSI in Financial f. Develop risk culture as part of the
Conglomerate. implementation of inter-group transaction
b. Centralized management of short-term liquidity. risk management .
c. Collateral, loans, and commitments that given g. Ensure the implementation of inter-group
or obtained by FSI from another FSI in Financial transaction risk management is free from
Conglomerate. conflicts of interest between the Financial
d. Exposure to controlling shareholders, including Conglomerate and individual FSI.
loan exposure and off-balance sheet exposures,
such as guarantees and commitments. 2. Adequary of Inter-Group Transaction of
e. Purchase or sale of assets to other FSI in one Policies, Procedures, and Determination of
Financial Conglomerate. Risk Limits
f. Risk transfer through reinsurance. Inter-Group Transaction of policies, procedures,
g. Transactions to divert exposure of risk from third and determination of risk limits are refer to
party between FSI in the Financial Conglomerate. Integrated Risk Management Basic Policy.
Scope of inter-group transaction risk management

policy
The implementation of inter-group risk management in
the Financial Conglomerate includes:

Risk appetite and risk tolerance Risk Limits of inter-group transactions

Risk appetite and risk tolerance in inter-group Financial Conglomerate has to ensure that the
transactions are described as follow: establishment of inter-group transaction limits
a. Risk appetite is risk that is willing to be is in accordance with the applicable regulatory
taken in order to achieving the targets in an provisions.
integrated manner. Risk appetite is reflected
in business strategies and objectives. 3. Adequacy in Process of Identification,
b. Risk tolerance is the maximum level of risk Measurement, Monitoring, Risk Control,
that is willing to be taken. and Information System of Inter-Group
c. risk appetite and risk tolerance must be in line Transaction of Risk Management
with the business strategy, risk profile, and In the implementation of inter-group transaction
capital plan of Financial Conglomerate. of risk management, BCA as the Main Entity is
required to conduct the process of identification,
Policy and procedures measurement, monitoring and risk control
Several matters that need to be considered in the to all significant risk factors in an integrated
policies and procedures related to the risk of inter- manner, and has been supported by an adequate
group transaction are as follows: information system of inter-group transaction of
a. Financial Conglomerate policy must be risk management.
comply with applicable regulations related to
inter-group transactions. Identification of risk of inter-group transactions
b. Financial Conglomerate have to ensure Identification of risk of inter-group transactions
fulfillment of the arm’s length (fairness of are carried out through:
transaction) principle related to inter-group a. Identification of composition of inter-group
transactions. transactions in Financial Conglomerate.
c. Inter-group transaction risk management b. Identification of documentation of
procedures contain at least: transactions and the arm’s length.
1) Accountability and clear level of c. Identification of other information.
authority delegation in implementation
of inter-group transaction of risk Measurement of risk of inter-group transactions
management. Measurement of risk of inter-group transactions
2) Implementation of reviews on the are aim to rank the risk level of inter-group
procedures periodically. transactions of Financial Conglomerate.
3) Adequate and complete of procedures Furthermore, BCA as the Main Entity is required
documentation in order to make it to prepare risk profile of inter-group transactions
easier to carry out the audit trail. with members of Financial Conglomerate in an
integrated manner.
The following are measurements that have to be conducted to obtain risk profile for integrated inter-group
transactions:
Measurement Description Measurement Result
Inherent Risk In determining the inherent risk level, Main Entity has to conduct 1. Low
a comprehensive analysis by using all relevant quantitative and 2. Low to Moderate
qualitative indicators, that covering 3 (three) aspects, as follows: 3. Moderate
1. Composition of inter-group transactions in Financial 4. Moderate to
Conglomerate. High
2. Documentation and obligation of transactions. 5. High
3. Other information.
Quality of risk Measurement of quality implementation of integrated risk 1. Strong
management management, that covering 4 (four) aspects, as follows: 2. Satisfactory
implementation 1. Supervision of the Board of Commissioners and Board of 3. Fair
Directors. 4. Marginal
2. Adequacy of inter-group transaction policies, procedures, and 5. Unsatisfactory
determination of risk limits.
3. Adequacy in identification process, measurement, monitoring,
and risk control of inter-group transaction risk management.
4. Comprehensive of internal control system for implementation of
inter-group transaction risk management.

Risk Rating
Risk rating is a combination of inherent risk measurement and the quality of risk management implementation
results.
Mapping of risk rating of inter-group transaction risk rating can be viewed in the following matrix:
Result of Assessment
Rank of Risk Management Implementation Quality (KPMR)
Rank of Level Strong Satisfactory Fair Marginal Unsatisfactory
Rank of Low Low Low Low to Moderate Moderate
Integrated of Moderate
Inherent Risk
Low to Low Low to Low to Moderate Moderate to
moderate Moderate Moderate High
Moderate Low to Low to Moderate Moderate to Moderate to
Moderate Moderate High High
Moderate to Low to Moderate Moderate to Moderate to High
high Moderate High High
High Moderate Moderate Moderate to High High
High
Monitoring of inter-group of risk transactions Implementation of the internal control system are
Monitoring of inter-group of risk transactions are as follows:
carried out by considering the following: a. BCA is required to implement an inter-group
a. Composition of inherent risk parameters in transaction risk internal control system
intra-group transactions in the integrated risk effectively by referring to the established
profile report. policies and procedures.
b. Complete documentation of inter-group b. internal control system was structured to
transactions. ensure:
c. Adequacy of the inter-group transactions. 1) Compliance with internal policies or
d. Other information relating to inter-group provisions as well as laws and regulations.
transactions. 2) The effectiveness of risk culture in the
Financial Conglomerate organization
Management of inter-group of risk transactions as a whole to identify weaknesses and
Management of inter-group of risk transactions deviations early and to reassess the
are carried out by considering the following: fairness of policies and procedures in
a. Adequacy of inter-group transactions of the Financial Conglomerate on an ongoing
Financial Conglomerate. basis.
b. Existence of documentation for every inter- c. Review of the measurement of inter-group
group transactions. transaction risk, including:
c. Every inter-group transaction have to be 1) Conformity of policy, organizational
complied with prevailing law/regulator structure, resource allocation, design of
provisions. inter-group transaction risk management
processes, information system, and risk
Inter-group of risk transaction of information reporting in accordance with the business
management system needs of Financial Conglomerate, as well
Internal control system for inter-group risk as the development of regulations and
transactions refer to internal control as stated in best practices related to inter-group
Policy of transaction risk management.
2) Complete and adequate documentation
4. A Comprehensive Internal Control System on the scope, operational procedures,
for the Implementation of Inter-Group audit findings, and responses of the
Transaction of Risk Management management of Financial Conglomerate
Process of implementing an effective inter- based on audit results.
group transaction of risk management must be
complemented by a comprehensive internal control
system. An effective implementation of internal
control system of risk of inter-group transactions
is refer to internal control as stipulated under the
Integrated Risk Management Main Policy.

5. Self-assessment on the Implementation of The assessment on Implementation of Integrated

Integrated Governance Report Governance covers at least 7 (seven) assessment
In accordance with the provisions of OJK factors, are as follows:
Regulation No. 18/POJK.03/2014 concerning 1. Implementation of duties and responsibilities
Implementation of Integrated Good Corporate of the Board of Directors of the Main Entity;
Governance for Financial Conglomerates Article 2. Implementation of duties and responsibilities
44 and 45 in Chapter VIII and OJK Circular Letter of the Board of Commissioners of the Main
No. 15/SEOJK.03/2015 concerning Implementation Entity;
of Integrated Governance for Financial 3. Duties and responsibilities of the Integrated
Conglomerates, BCA as Main Entity, is required to Governance Committee;
prepare the assessment report on the integrated 4. Duties and responsibilities of the Integrated
governance implementation periodically, which Compliance Unit;
will be submitted to OJK. 5. Duties and responsibilities of the integrated
Internal Audit Units;
Assessment of the implementation of Integrated 6. Implementation of Integrated Risk
Governance is conducted in every semester Management;
(twice a year). In 2020, BCA as the Main Entity 7. Formulation and implementation of the
has conducted the assessment on the Integrated Integrated Governance Guidelines.
Governance implementation of the first semester
and second semester. The assessment covers three Results of the assessment on the Integrated Governance
integrated governance aspects: Structure, Process, Implementation in the first semester and second
and Results of Integrated Governance. semester of 2020 were given “Rank 2” (“Good”).
Result of Self Assessment Implementation of Integrated Governance Semester I – 2020

2 The Financial Conglomerate has implemented Integrated Governance that is generally good. This is
reflected from the adequate fulfillment of the implementation of Integrated Governance principles.
In the event of weaknesses in the implementation of Integrated Governance, the weaknesses are less
significant in general and can be resolved with normal actions by the Main Entity and/or FSI.
Result of Self Assessment Implementation of Integrated Governance Semester II – 2020

1 The Financial Conglomerate has implemented Integrated Governance that is generally very good. This
is reflected from the adequate fulfillment of the implementation of Integrated Governance principles.
In the event of weaknesses in the implementation of Integrated Governance, the weaknesses are less
significant in general and can be resolved with normal actions by the Main Entity and/or FSI

FULFILMENT INDEX OF GOVERNANCE RECOMMENDATION
Refrence:
- Appendix OJK Circular Letter No. 32/SEOJK.04/2015 concerning Governance Guidelines for Public Companies
- OJK Circular Letter No. 13/SEOJK.03/2017 concerning Implementation of Governance for Commercial Banks.
- OJK Circular Letter No. 30/SEOJK.04/2016 tentang Bentuk dan Isi Laporan Tahunan Emiten atau Perusahaan Publik.
- ASEAN Corporate Governance Scorecard (ACGS).
OJK Circular Letter No. 32/SEOJK.04/2015 concerning Governance Guidelines for Public Companies
No. Reference Fulfilment
A Relationship of public company with its shareholders in guaranteeing Explained on page 305-310 of this Annual Report
shareholder rights
B Function and role of the Board of Commissioners
C Function and role of the Board of Directors
D Participation of stakeholders
E Information disclosure
ASEAN Corporate Governance Scorecard (ACGS)

The principles of corporate governance from OECD are as follows:
No. Principles and Recommendations Page

A Rights of Shareholders
A.1 Basic Shareholder Rights
A.1.1 Does the company pay (interim and final/annual) dividends in an equitable and timely manner; that
is, are all shareholders treated equally and paid within 30 days after being (i) declared for interim
333-334
dividends and (ii) approved by shareholders at general meetings for final dividends? If the company
has offered a scrip dividend, did it pay the dividend within 60 days
A.2 Right to participate in decisions concerning fundamental corporate changes
Do shareholders have the right to participate in:
A.2.1 Amendments to the company’s constitution? 315-316
A.2.2 The authorization of additional shares? 315-316
A.2.3 The transfer of all or substantially all assets, which in effect results in the sale of the company? 315-316
A.3 Right to participate effectively in and vote in general shareholder meeting, and should be informed
of the rules, including voting procedures that govern general shareholder meetings
A.3.1 Do shareholders have the opportunity, evidenced by an agenda item, to approve remuneration (fees,
allowances, benefits in kind and other emoluments), or any increases in remuneration for the non- 322-325
executive directors/commissioners?
A.3.2 Does the company provide non-controlling shareholders a right to nominate candidates for the Board
315-316
of Directors/Commissioners?
A.3.3 Does the company allows shareholders to elect directors/commissioners individually? 315-316
A.3.4 Does the company disclose the voting procedures used before the start of meeting? 320
A.3.5 Do the minutes of the most recent AGM record that the shareholders were given the opportunity to
320
ask questions, and the questions raised by shareholders and answers given recorded?
A.3.6 Does the company disclose the voting results, including approving, dissenting, and abstaining votes
322-325
for all resolutions/each agenda item for the most recent AGM?
A.3.7 Does the company disclose the list of board members who attended the most recent AGM? 316-317
A.3.8 Does the company disclose if all board members and the CEO (if they are not a board member)
316-317
attended the most recent AGM?
A.3.9 Does the company allow voting in absentia? 320-321
A.3.10 Did the company vote by poll (as opposed to by show of hands) for all resolutions at the most recent
320-321
AGM?


A.3.11 Does the company disclose that it has appointed an independent party (scrutineers/inspectors) to
321
count and/or validate the votes at the AGM?
A.3.12 Does the company make publicly available by the next working day the results of the votes taken
319
during the most recent AGM/EGM for all resolutions?
A.3.13 Does the company provide at least 21 days’ notice for all AGMs and EGMs? 318-319
A.3.14 Does the company provide the rationale and explanation for each agenda item which requires
318
shareholder approval in the notice of AGM/circulars and/or the accompanying statement?
A.3.15 Does the company give the opportunity for shareholders to place item/s on the agenda of AGM? 318
A.4 Markets for corporate control should be allowed to function in an efficient and transparent manner
A.4.1 In cases of mergers, acquisitions and/or takeovers requiring shareholder approval, does the board of
directors/commissioners of the company appoint an independent party to evaluate the fairness of the 497
transaction price?
A.5 The exercise of ownership rights by all shareholders, including institutional investors, should be
facilitated
A.5.1 Does the company disclose its practices to encourage shareholders to engage the company beyond
480
the AGM?
B Fair Treatment to Shareholders

B.1 Shares and Voting Rights
B.1.1 Do the company’s ordinary or common shares have one vote for one share? 318
B.1.2 Where the company has more than one class of shares, does the company publicize the voting
rights attached to each class of shares (eg,, through the company website reports/the stock N/A
exchange/the regulator’s website)?
B.2 Notice of AGM
B.2.1 Does each resolution in the most recent AGM deal with only one item, ie, there is no bundling
322-325
of several items into the same resolution?
B.2.2 Are the company’s notice of the most recent AGM/circulars fully translated into English and
319
published on the same date as the local language version?
Do the notice of AGM/circulars have the following details:
B.2.3 Are the profiles of directors/commissioners (at least age, academic qualification, date of
Situs Web
appointment, experience, and directorships in other listed companies) in seeking election/re-
BCA
election included?
B.2.4 Are the auditors seeking appointment/re-appointment clearly identified? 322-325
B.2.5 Were the proxy documents made easily available? Situs Web
BCA
B.3 Insider trading and abusive self-dealing should be prohibited
B.3.1 Does the company have policies and/or rules prohibiting directors/commissioners and employees
303
from benefiting from knowledge which is not generally available to the market?
B.3.2 Are the directors/commissioners required to report their dealings in company shares within three
343, 364-365
business days?
B.4 Related party transactions by directors and key executives
B.4.1 Does the company have a policy requiring directors/commissioners to disclose their interest in
475
transactions and any other conflicts of interest?
B.4.2 Does the company have a policy requiring a committee of independent directors/commissioners
to review material RPTs to determine whether they are in the best interests of the company and 394
shareholders?
B.4.3 Does the company have a policy requiring board members (directors/commissioners) to abstain from
475
participating in the board discussion on a particular agenda when they are conflicted?
B.4.4 Does the company have policies on loans to directors and commissioners, either forbidding this
498
practice or ensuring they are being conducted on an at arm’s length basis and at market rates?


B.5 Protecting minority shareholders from abusive actions
B.5.1 Does the company disclose that RPTs are conducted in such a way as to ensure they are fair and at
473-475
arms’ length?
B.5.2 In case of related party transactions requiring shareholder approval, is the decision made by
473-475
disinterested shareholders?
C Role of Stakeholders
C.1 The rights of stakeholders established by law or through mutual agreements are to be respected
Does the company disclose a policy and practices that address:
C.1.1 The existence and scope of the company’s efforts to address customer welfare? 479-481
C.1.2 The existence and scope of the company’s efforts to address customer welfare? 304, 492-493
C.1.3 The company’s efforts to ensure its value chain is environmentally friendly or is consistent with Laporan
promoting sustainable development? Keberlanjutan
C.1.4 The company’s efforts to interact with the communities in which they operate?
C.1.5 The company’s anti-corruption programmes and procedures? 472
C.1.6 How creditor rights are safeguarded? 309
C.1.7 Does the company have a separate report/section that discusses its efforts on environment/ economy
and social issues?
C.2 Where stakeholder interests are protected by law, stakeholders should have the opportunity to
obtain effective redress for violation of their rights
Does the company provide contact details via the its website or annual report which stakeholders (eg,
C.2.1 customers, suppliers, general public etc) can use to voice their concerns and/or complaints for possible 479-481
violation of their rights?
Does the company provide contact details via the its website or annual report which stakeholders
C.3 (eg, customers, suppliers, general public etc) can use to voice their concerns and/or complaints for
possible violation of their rights?
Does the company explicitly disclose its policies and practices on health, safety and welfare to its Laporan
C.3.1
employees? Keberlanjutan
Does the company explicitly disclose the policies and practices on training and development
C.3.2 94
programmes to its employees?
Does the company have a reward/compensation policy that accounts for the performance of the
C.3.3 385-390
company beyond short-term financial measures?
Does the company have a reward/compensation policy that accounts for the performance of the
C.4
company beyond short-term financial measures?
Does the company have a whistleblowing policy which includes procedures for complaints by
C.4.1 employees and other stakeholders concerning alleged illegal and unethical behavior, and provide 468-470
contact details via its website or annual report
Does the company have a policy or procedures to protect an employee/person who reveals alleged
C.4.2 468-470
illegal/unethical behavior from retaliation?
D Disclosure and Transparency

D.1 Transparent Ownership Structure
Does the information on shareholdings reveal the identity of beneficial owners, holding 5%
D.1.1 334
shareholding or more?
Does the company disclose the direct and indirect (deemed) shareholdings of major and/or substantial
D.1.2 334
shareholders?
Does the company disclose the direct and indirect (deemed) shareholdings of directors
D.1.3 343, 365
(commissioners)?
Website
D.1.4 Does the company disclose the direct and indirect (deemed) shareholdings of senior management?
BCA
Does the company disclose details of the parent/holding company, subsidiaries, associates, joint
D.1.5 501-505
ventures and special purpose enterprises/vehicles (SPEs)/(SPVs)?


D.2 Quality of annual report
Does the company’s annual report disclose the following items:
D.2.1 Corporate objectives 56
D.2.2 Financial performance indicators 14-17, 257
D.2.3 Non-financial performance indicators 12-15
D.2.4 Dividend policy 282,303
Biographical details (at least age, academic qualifications, date of first appointment, relevant
D.2.5 62-73
experience, and any other directorships of listed companies) of all directors/ commissioners
Attendance details of each director/commissioner in all directors/commissioners meetings held during 371-372,
D.2.6
the year 374-376
D.2.7 Total remuneration of each member of the board of directors/commissioners 387-388
Corporate governance confirmation statement
Does the annual report contain a statement confirming the company’s full compliance with the code
D.2.8 of corporate governance, and, where there is non-compliance, identify and explain reasons for each 302
such issue?
D.3 Disclosure of related party transactions (RPT)
D.3.1 Does the company disclose its policy covering the review and approval of material RPTs? 473
D.3.2 Does the company disclose the name, relationship, nature and value for each material RPT? 474
D.4 Director and commissioner dealings in company shares
D.4.1 Does the company disclose trading in its shares by insiders? 303, 309
D.5 External auditor and auditor report
Where the same audit firm is engaged for both audit and non-audit services
D.5.1 Are the audit and non-audit fees disclosed? 450
D.5.2 Does the non-audit fee exceed the audit fee? 450
D.6 Medium of communication
Does the company use the following modes of communication?
D.6.1 Quarterly reporting 499
https://www.
D.6.2 Company website
bca.co.id/
D.6.3 Analyst meeting 443
D.6.4 Media briefings/press conferences 482-486
D.7 Timely filing/release of annual/financial reports
D.7.1 Are the audited annual financial report/statement released within 120 days of the financial year end? 552
D.7.2 Is the annual report released within 120 days of the financial year end? 553
Is the true and fairness/fair representation of the annual financial statement/report affirmed by the
D.7.3 552
board of directors/commissioners and/or the relevant officers of the company?
D.8 Company website
Does the company have a website disclosing up to date information on the following:
D.8.1 Financial statements/reports (latest quarterly) Materials Situs Web BCA
D.8.2 provided in briefings to analysts and media Situs Web BCA
D.8.3 Downloadable annual report Situs Web BCA
D.8.4 Notice of AGM and/or EGM Situs Web BCA
D.8.5 Minutes of AGM and/or EGM Situs Web BCA
D.8.6 Company’s constitution (by-laws, memorandum and articles of association) Situs Web BCA


D.9 Investor relations
Does the company disclose the contact details (eg, telephone, fax, and email) of the officer/ office
D.9.1 444
responsible for investor relations?
E Board Duties and Responsibilities

E.1 Board Duties and Responsibilities
Clearly defined board responsibilities and corporate governance policy
E.1.1 Does the company disclose its corporate governance policy/board charter? 335, 348
E.1.2 Are the types of decisions requiring Board of Directors/Commissioners’ approval disclosed? 336-337, 349
335-336,
E.1.3 Are the roles and responsibilities of the Board of Directors/Commissioners’ clearly stated?
348-349
Corporate vision/mission
E.1.4 Does the company have an updated vision and mission statement? 56, 494
Does the Board of Directors play a leading role in the process of developing and reviewing the
E.1.5 499
company’s strategy at least annually?
Does the Board of Directors have a process to review, monitor and oversee the implementation of the
E.1.6 499
corporate strategy?
E.2 Board structure
Code of ethics or conduct
E.2.1 Are the details of the code of ethics or conduct disclosed? 492-493
Are all directors/commissioners, senior management and employees required to comply with the
E.2.2 492-493
code/s?
Does the company have a process to implement and monitor compliance with the code/s of ethics or
E.2.3 492-493
conduct?
Board of Commissioners and Board of Directors Structure and Composition
E.2.4 Do independent directors/commissioners make up at least 50% of the board of directors/ 339
commissioners
Does the company have a term limit of nine years or less or two terms of five years each for its
E.2.5 independent directors/commissioners? 340, 353
Has the company set a limit of five board seats that an individual independent/non-executive director/
E.2.6 344, 365-366
commissioner may hold simultaneously?
Does the company have any executive directors who serve on more than two boards of listed
E.2.7 365-366
companies outside of the group?
E.2.8 Does the company have a nominating committee? 401
E.2.9 Is the nominating committee comprised of a majority of independent directors/commissioners? 402
E.2.10 Is the chairman of the nominating committee an independent director/commissioner? 402
Does the company disclose the terms of reference/governance structure/charter of the nominating
E.2.11 401
committee?
Is the meeting attendance of the nominating committee disclosed and if so, did the committee meet
E.2.12 405
at least twice during the year?
Remuneration Committee
E.2.13 Does the company have a remuneration committee? 401
E.2.14 Is the remuneration committee comprised of a majority of independent directors/ commissioners? 402
E.2.15 Is the chairman of the remuneration committee an independent director/commissioner? 402
Does the company disclose the terms of reference/governance structure/charter of the remuneration
E.2.16 401
committee?
Is the meeting attendance of the remuneration committee disclosed and, if so, did the committee
E.2.17 405
meet at least twice during the year?
Audit Committee
E.2.18 Does the company have an audit committee? 391
Is the audit committee comprised entirely of non-executive directors/commissioners with a majority of
E.2.19 391
independent directors/commissioners?


E.2.20 Is the chairman of the audit committee an independent director/commissioner? 391
Does the company disclose the terms of reference/governance structure/charter of the audit
E.2.21 391
committee?
Does at least one of the independent directors/commissioners of the committee have accounting
E.2.22 79-80
expertise (accounting qualification or experience)?
Is the meeting attendance of the audit committee disclosed and, if so, did the committee meet at
E.2.23 395-396
least four times during the year?
Does the audit committee have primary responsibility for recommendation on the appointment, and
E.2.24 394
removal of the external auditor?
E.3 Board processes
Board meetings and attendance
E.3.1 Are the Board of Directors meetings scheduled before the start of the financial year? 373, 376
E.3.2 Does the Board of Directors/Commissioners meet at least six times during the year? 371, 374
Has each of the directors/commissioners attended at least 75% of all the board meetings held during
E.3.3 371, 374
the year?
E.3.4 Does the company require a minimum quorum of at least two/three for board decisions? 371, 373
Did the non-executive directors/commissioners of the company meet separately at least once during
E.3.5 370-379
the year without any executives present?
Access to information
Are board papers for Board of Directors/Commissioners’ meetings provided to the board at least five
E.3.6 370, 373
business days in advance of the board meeting?
Does the company secretary play a significant role in supporting the board in discharging its
E.3.7 439
responsibilities?
Is the company secretary trained in legal, accountancy or company secretarial practices and kept
E.3.8 438-439
abreast of relevant developments?
Board appointments and re-election
337-338, 349-
E.3.9 Does the company disclose the criteria used in selecting new directors/commissioners?
350
E.3.10 Did the company describe the process followed in appointing new directors/ commissioners? 339, 351
Are all directors/commissioners subject to re-election every three years; or five years for listed
companies in countries whose legislation prescribes a term of five years2 each?
E.3.11 340, 353
The five years term must be required by legislation which pre-existed the introduction of the ASEAN
Corporate Governance Scorecard in 2011
Remuneration matters
Does the company disclose its remuneration (fees, allowances, benefits in kind and other
E.3.12 emoluments) policy/practices (ie, the use of short term and long term incentives and performance 388-389
measures) for its executive directors and CEO?
E.3.13 Is there disclosure of the fee structure for non-executive directors/commissioners? 388-389
Do the shareholders or the Board of Directors approve the remuneration of the executive directors
E.3.14 324-325
and/or the senior executives?
Does the company have measurable standards to align the performance-based remuneration of the
E.3.15 executive directors and senior executives with long-term interests of the company, such as claw back 388
provisions and deferred bonuses?
Internal audit
E.3.16 Does the company have a separate internal audit function? 445
E.3.17 Is the head of internal audit identified or, if outsourced, is the name of the external firm disclosed? 446
Does the appointment and removal of the internal auditor require the approval of the audit
E.3.18 446
committee?
Risk oversight
Has the company established a sound internal control procedures/risk management framework, and
E.3.19 463/454-455
does it periodically review the effectiveness of that framework?
Does the annual report/annual corporate governance report disclose that the board of directors/
E.3.20 commissioners has conducted a review of the company’s material controls (including operational, 457-461
financial and compliance controls) and risk management systems?


Does the company disclose the key risks to which it is materially exposed (ie financial, operational
E.3.21 457-461
including IT, environmental, social, economic)?
Does the annual report/annual CG report contain a statement from the board of directors/
E.3.22 commissioners or audit committee commenting on the adequacy of the company’s internal controls/ 462
risk management systems?
E.4 People on the board
Board chairman
E.4.1 Do different persons assume the roles of chairman and CEO? 74
E.4.2 Is the chairman an independent director/commissioner? 340
E.4.3 Are any of the directors a former CEO of the company in the past two years? 352-353
E.4.4 Are the roles and responsibilities of the chairman disclosed? 336
Lead independent director
If the chairman is not independent, has the board appointed a lead/senior independent director and
E.4.5 340
has his/her role been defined?
Skills and competencies
Does at least one non-executive director/commissioner have prior working experience in the major
E.4.6 354
sector that the company is operating in?
E.5 Board performance
Director development
E.5.1 Does the company have orientation programmes for new directors/commissioners? 354
Does the company have a policy that encourages directors/commissioners to attend on-going or
E.5.2 355-363
continuous professional education programmes?
CEO/executive management appointments and performance
Does the company disclose the process of how the Board of Directors/Commissioners plans for the
E.5.3 406
succession of the CEO/managing director/president and key management?
Does the Board of Directors/Commissioners conduct an annual performance assessment of the CEO/
E.5.4 383-384
managing director/president?
Board appraisal
Did the company conduct an annual performance assessment of the Board of Directors/
E.5.5 383-384
Commissioners and disclose the criteria and process followed for the assessment?
Director appraisal
Did the company conduct an annual performance assessment of the individual directors/
E.5.6 383-384
commissioners and disclose the criteria and process followed for the assessment?
Committee appraisal
Did the company conduct an annual performance assessment of the board committees and disclose 345-346, 367-
E.5.7
the criteria and process followed for the assessment? 369
Bad Corporate Governance Statement

BCA continues to implement regulations or provisions of corporate governance. During 2020, BCA did not practice any bad
corporate governance that can interfere with the application of Good Corporate Governance as shown in the table below:
No. Remarks Practice

1 Reported as a company that pollutes the environment Nil
2 important cases faced by the company, subsidiaries, current members of the Board of Nil
Directors and/or members of the Board of Commissioners, that are not disclosed in the
Annual Report
3 No disclosure of operating segments in listed companies Nil
4 Discrepancies between the hardcopy of the Annual Report and its softcopy Nil

CORPORATE SOCIAL
RESPONSIBILITY

Location:
Sendang Seruni, Desa Wisata Tamansari, Banyuwangi

CORPORATE SOCIAL
RESPONSIBILITY
BCA is continuously growing with its

stakeholders to support sustainable
development.
Stakeholders are important factor in BCA’s sustainable BCA continued to carry out CSR activities amid the COVID-19
business. BCA’s Corporate Social Responsibility (CSR) pandemic with some adjustments and implemented strict
implementation has added value for all stakeholders who health protocols. BCA believes that its CSR activities can
have supported the business and grown together with BCA. support and provide more benefits to stakeholders, especially
The CSR activities support the nine Sustainable Development during the pandemic that affecting all communities. BCA’s
Goals (SDGs) in the economic, environmental, and social dedication in carrying out its CSR activities were appreciated
aspects. with various awards.
The CSR program beneficiaries are grouped into three,

namely customers, employees, and communities. In this
report, we will present the programs that cover the core
values of human rights, fair operating practices, environment,
employment practices, customer service, and community
empowerment & engagement (Bakti BCA).
Indonesian CSR Brand Equity Indonesia Human Capital Indonesia CSRxPKBL Award
Award 2020 - Excellence Awards (IHCA) VI 2020 2020 – Top 4 CSR, Category
Corporate Social Responsibility Finance, Subsector Bank - Book
Program - Bank Category IV Category
Foundation for International Berita Satu Environmental,

Human Rights Reporting Social, and Governance
Standards (FIHRRST) - Rank A+ (ESG) Award 2020
for Public Company with the Best
2019 Sustainability Report

BCA Sustainability Pillars

Determining BCA’s main support for
The Sustainable
Development Goals
Of the 17 Sustainable Development Goals (SDGs)

BCA has prioritized the following 9 goals:
The Implementation of Policies and Strategies
This pillar covers the key material topics for the Bank
to conduct its business responsibly and support the
Responsible achievement of the Sustainable Development Goals
Banking Pillar
This pillar covers the implementation of sustainability

Sustainability values and Bank’s efforts to carry out its operational
activities responsibly.
Culture Pillar
This pillar covers the community engagement and

empowerment programs:
Social Value
• Bakti BCA program
Creation Pillar • Financial literacy & inclusion program
The Implementation of Policies and Strategies BCA reviews the achievement of CSR activities based on each
The CSR policies and strategies cover the activities to be objective every year. We ensure that CSR activities provide
implemented in line with the three Pillars: Responsible benefits for both internal and external stakeholders.
Banking, Sustainability Culture, and Social Value Creation.
These three Pillars form the basis for the implementation of BAKTI BCA AS THE IMPLEMENTATION OF
the Sustainable Finance Vision, Mission, and Values. Under THE CSR STRATEGIES
the three Pillars, all activities are carried out in accordance BCA established a Corporate Social Responsibility Unit
with the ISO26000 core values. The scope of these activities (SKCSR) as a commitment to implementing its Community
is carried out by following the strategies to support the Development CSR program. The SKCSR main duties and
achievement of the Sustainable Development Goals (SDGs) responsibilities involve developing and managing the
targets. Company’s image through corporate social responsibility
activities as a form of corporate care. The SKCSR reports to
the President Director.

The community empowerment program called “Bakti BCA” is implemented in accordance with regulations and takes into
account stakeholder needs, which is conducted based on three key complementary Pillars, namely:
2017 - 2022
Assisted Schools, Scholarships,

Support for SMEs and Culture, Health,
Bakti BCA, Financial Literacy,
Community Assisted Villages Environment, Empathy
development
Education Partnerships
&
EXCELLENT BUSINESS SMART SYNERGY
Philanthrophy PHILANTHROPY
BCA’s CSR FOCUS :
Program. Improving community welfare in the areas of:
according
to ISO
Economy
analysis, the Education & Culture
Bank’s core Environment
competencies Public Health
and resources
Building competitive human

BCA Building a society that is Building community welfare
resources, especially among
Management’s able to develop and prosper in the fields of environment,
Commitment
the younger generation
independently health, culture and empathy
“To participate in developing the country through programs aligned with the
Sustainable Development Goals and Sustainable Finance “
Responsible
CORPORATE SOCIAL RESPONSIBILITY & INTERNAL/EXTERNAL PARTNERS
Organization
Corporate Law No. 40/2007
Presidential Decree No. 59/2017 FSA Regulation No. 51/POJK.03/2017

Policies The Implementation of Sustainable The Implementation of Sustainable Finance for Financial
Development Goals Institutions, Issuers & Public Companies
Smart Solutions (Solusi Cerdas)

Activities related to education and financial
literacy
Synergy Solutions (Solusi Sinergi)

Activities related to culture, health,
the environment and empathy.
Excellent Business Solutions

(Solusi Bisnis Unggul)
Activities related to supporting Micro, Small,
Medium Size Enterprises (MSME)
Bukit Peramun, one of BCA’s Assisted Village, and community development.
West Belitung

CORPORATE SOCIAL RESPONSIBILITY 3. Reviewing all regulations related to CSR issues;

GOVERNANCE 4. Outlining the mechanism for formulating the important
CSR issues;
Social Responsibility Commitment 5. Outlining the mechanism for dealing with risks that
BCA’s CSR activities are carried out to support the SDGs and may occur from failure to implement CSR;
sustainable finance, with this commitment outlined in the 6. Outlining the mechanism for identifying and
Sustainability Governance Guidelines. This commitment and formulating the stakeholder expectations regarding the
the policies also refer to the Financial Services Authority Company’s social role.
Regulation (POJK) No. 51/POJK.03/2017 concerning the
Implementation of Sustainable Finance for Financial Service Key Stakeholders Affected or Influenced by the Bank’s
Institutions, Issuers, and Public Companies, as well as the 2007 Activities
Law No.40, Article 1 Number 3 regarding corporate social BCA has mapped the stakeholders affected or influenced by
responsibility (CSR). The CSR implementation is expected to its operational activities against the economic, social, and
encourage all BCA personnel and stakeholders to behave in environmental aspects, and the mapping results have been
a responsible manner. used as a reference for developing the strategies and work
programs. Details on the stakeholder mapping can be found
All CSR programs’ planning, implementation, and in the Sustainability Report.
achievements are comprehensively reported in the Annual
Reports and Sustainability Reports. The CSR activities are also BCA has a collective approach to stakeholder management
mapped to ascertain how they support the achievement of through a number of working units, including the
the Sustainable Development Goals (SDGs) and Sustainable Environment Sustainability Governance (ESG) Sub Division.
Finance. The SDG mapping can be found in the Sustainability BCA’s stakeholder engagement is conducted through surveys,
Report. discussions, and others activities to ensure there is a common
understanding of the significant topics and stakeholder
Due Diligence Method and Scope for the Social, needs. This stakeholder input is taken into consideration
Economic, and Environment Impact of Bank Activities when developing the policies and when implementing the
BCA’s social, economic, and environmental impact banking activities.
management is the responsibility of the Environment
Sustainability Governance (ESG) Sub Division that was Important Social, Economic, and Environmental Issues
established based on the Board of Directors’ Decree No. 136/ related to the Impact of the Bank’s Activities
SK/DIR/2019. The ESG Sub Division is responsible for building The Bank’s main activities, including the deposit and
and implementing Sustainable Finance culture across the distribution of funds, helps drive the economy at all levels
organization to support the sustainability of the Bank’s of society. These activities provide benefits to the economic,
activities. environmental, and social aspects.
The ESG Sub Division is under coordination of Corporate Banking activities need human resources with integrity,
Secretary and Communication Division which reports competence and reliability. These competencies are the
to Corporate Secretary (EVP) who in turn reports the foundation for building customers’ trust and minimizing
performance to the Planning and Finance Director. The economic and social risks.
sustainable governance implementation is the responsibility
of all BCA personnel. In addition, the Bank pays attention to environmental issues
arising both internally and through its financing activities.
Currently, BCA is conducting an analysis and due diligence on The internal activities include efficiencies in using electricity,
the social, economic and environmental impact of the Bank’s water, paper, and the management of paper and plastic
activities to be implemented gradually in 2021. waste. For its financing activities, BCA only distributes
funds to businesses that comply with the environmental
The due diligence includes the following stages: regulations.
1. Identifying and formulating the Company’s CSR and
stakeholders; Information related to material topics can be found in the
2. Identifying the significant direct and indirect impact of Sustainability Report.
the Company’s activities and decisions;

Corporate Social Responsibility scope, both Obligatory or Beyond Compliance and Programs that Exceeded the
Minimum Responsibilities and Relevance to Bank’s Business
BCA has established Sustainability Governance Guidelines covering corporate social responsibility aspects and the scope of
their implementation. CSR is carried out in compliance with the 2007 Law No. 40 concerning Limited Liability Companies, in
particular Article 1 Number 3, regarding corporate social responsibility (CSR). CSR activities are also carried out in line with the
ISO26000 core values and follow the beyond compliance programs. The CSR activities were developed in accordance with the
Bank’s business strategies, as well as the stakeholders’ needs.
During the COVID-19 pandemic, BCA continued its support its customers, employees and the communities through:
#ServingOurCustomer #CaringOurEmployee and #HelpingOurCommunity
#ServingOurCustomer #CaringOurEmployee #HelpingOurCommunity
24/7 Available BCA adjusted its work BCA Employees

#BankingFromHome
activities by splitting its
operations between the Solidarity Response
Campaign offices and home (Work From
Home), introduced a flexi As always, BCA employees were eager to
BCA’s commitment to encourage step up and make a difference during the
hour policy, and divided up
our customers to follow pandemic.
the work areas.
#BankingFromHome safely
using BCA digital channels. A fundraising drive was initiated through
For employees in the offices our internal communication portal,
serving customers, they must making it easier for employees to make
• BCA Mobile donations to help the people and the
follow all Covid-19 health
• Klik BCA communities.
protocols determined by the
• Halo BCA
WHO and the Goverment. Total donations collected
• etc.
Rp1 billion
Loan Keeping Our Employees Safe > Rp20 billion

used to provide healthcare workers/communities
Restructuring with Masks, PPE, Ventilators
Based on OJK stimulus

• Debtors affected by COVID-19
should contact BCA
• BCA will conduct assessments Employee COVID-19 Work Masker APD Ventilator
on the debtors’ condition buses Call Center Activities
regulations
The Bank’s Strategies and Work Programs to Manage The social, economic, and environmental issues are also
Social, Economic, and Environment Issues, and Engage managed through responsible financing activities. BCA
Stakeholders as well as Increasing Stakeholders and applies sustainable banking by mitigating environmental,
Shareholder Value social, and governance (ESG) risks when providing loans to
The strategies for managing the social, economic, and prospective debtors. All debtors must have the commitment,
environment issues are implemented through CSR activities capacity, and capability to comply with the regulations
aligned with the Sustainable Finance Action Plan (RAKB) and related to these three issues.
the Bank Business Plan (RBB). CSR strategic planning involves
the active role of stakeholders including the communities, The Bank only provides loans to individuals and companies
customers, partners, businesses, and the Government. The that have a healthy business, trustworthy management, and
stakeholder engagement mechanism in the CSR strategic have the ability to repay their loans. Any decisions to provide
planning is conducted through regular meetings, community loans must be based on an analysis of the creditor/creditor
surveys, and community training. BCA hopes that this group, the collateral, and the overall health condition of the
stakeholder engagement during the CSR planning will help company, to ensure they are adequate enough to repay their
reduce any negative impact from the Bank’s decisions and loans.
activities.

BCA Sustainability Governance Organization Structure
GENERAL SHAREHOLDERS MEETING
BOARD OF DIRECTORS
BOARD OF
COMMISSIONERS
President Director
VICE PRESIDENT
PLANNING &
DIRECTOR & OTHER
FINANCE DIRECTOR
DIRECTORS
Corporate Secretary
(EVP)
BRANCHES Corporate
Work Units Related to Sustainable Finance: & Secretariat &
OTHER
• Business Units (Corporate, Commercial, • Supporting Units (HR, Training, IT, REGIONAL Communication
HQ UNITS
Consumer) Operational, Enterprise Security, OFFICES Division
• Product Unit Compliance, Anti Fraud)
• Risk Management Unit • CSR Unit ESG
Sub-Division
Sustainable Finance
Coordination line
Aspects
Social Responsibility Funding and Budget Guidelines as part of the Sustainability Culture Pillar. The
BCA prepares CSR budget every year, and for 2020 the Bakti human rights aspect in these guidelines refers to the ISO
BCA funds realization reached Rp116.8 billion. 26000 Guidance for Social Responsibility that places human
rights as one of the core values of social responsibility.
CORPORATE SOCIAL RESPONSIBILITY RELATED
TO HUMAN RIGHTS Human Rights Initiatives, Planning, and
Implementation
BCA respects human The human rights initiatives relate to all employees and
are in line with the Collective Labor Agreement (CLA). BCA
rights, supports gender ensures that all employees receive equal treatment, both
equality and conducts during performance appraisals and evaluations, as well as
for promotions and remuneration. Performance appraisals
fair operating practice are conducted for all employees regardless of gender, age,
ethnicity, religion, race, or other discriminatory matters.
Human Rights Social Responsibility Commitment and
Policy BCA provides nursing rooms and facilities in the head office
BCA respects the human rights (HAM) aspect and implements and some regional offices, demonstrating its respect for the
it as a reference in its employment or human resources (HR) rights and existence of its female employees. BCA ensures
management practices. Employees’ rights and obligations are that the husbands and children of female employees also
outlined in the 2019-2021 Collective Labor Agreement (CLA). receive health benefits.
At the end of 2020, the BCA Workers Union agreed that the
CLA which will expire in early 2021 will be extended until There were no significant complaints related to human rights
2022 due to pandemics. BCA’s commitment to human rights throughout 2020.
and employment are stated in the Sustainability Governance

BCA’s success in applying the human rights principles Through its BCA’s Corporate Governance policy, BCA provides
was reflected in an award as “Public Company with Best freedom for employees to take part in political and social
Sustainability Report for 2019 with A+ rating” from the activities. However, BCA firmly states that any political/social
Foundation for International Human Rights Reporting participation or contribution is the employees’ personal
Standards (FIHRRST). This award was given based on an initiative and they do not represent BCA.
assessment of the disclosure completeness for the economic,
social, environmental and other sustainability issues based Fair Operating Practices Initiatives Planning and
on POJK No. 51/POJK.03/2017 and GRI standard indicators. Implementation
This achievement indirectly shows that BCA has complied Fair operating practices include providing equal opportunities
with the regulations and standards, and has disclosed its and career opportunities to all employees. Promotions are
sustainability performance well, including human rights carried out objectively and fairly, and include providing
issues through its policies, training, and socialization of female employees with the opportunity to reach the highest
human rights procedures to its employees. position in their career path.
CORPORATE SOCIAL RESPONSIBILITY RELATED Currently, BCA has two female directors, or 16.7% of the
TO FAIR OPERATING PRACTICES total number of Directors, and 613 female branch heads,
or 56.7% of the total branch heads throughout Indonesia.
Fair Operating Practices Social Responsibility The assignment of female employees to the top positions in
Commitment and Policy BCA is carried out fairly, without discrimination, and is based
BCA’s commitment to fair operating practices in its banking purely on merit and required performance.
activities is stipulated in the BCA Sustainable Governance
Guidelines. The implementation of fair operating practices Fair operating practices for employees are facilitated
covers employment, financing, services, and stakeholder through the ‘HC Inspire’ application, using Progressive Web
relations. This fair operating practices commitment is also Apps that can be accessed via mobile devices as a means
reflected in having a whistleblowing system, complaint of communication and information for BCA’s HR. In 2020,
management policies, anti-corruption policies, and product the ‘HC Inspire’ application feature was developed in line
policies that include transparency. During 2020, the cost of with the work from home (WFH) policy in response to the
supporting the fair operating practices was taken from the Covid-19 pandemic.
operational costs, and therefore, there was no separate cost
budget allocation. Fair operating practices are also reflected in the BCA
goods and services procurement system that is integrated
In 2020, BCA updated its anti-fraud policy through Board of in the ‘Enterprise Backoffice Integration (EBI)’ application.
Directors’ Decree No. 139/SK/DIR/ 2020 concerning Anti-Fraud This application covers all processes, from budgeting,
Declaration and Integrity Pact. All employees must comply procurement, preparing PO/contracts or rental agreements,
with this policy and must agree online to the latest integrity building maintenance, procurement, through to payment.
pact, using their respective user ID. Through the BCA online This system supports fair value chain and goods and services
e-learning system, all employees are required to follow the procurement practices. Procurement work contracts are also
socialization programs related to Anti-Money Laundering treated equally and adhere to good governance.
(AML) and the Prevention of Terrorism Funding (PTF). BCA
also encourages its vendors to participate in implementing As part of its good corporate governance (GCG)
fair operating practices. BCA’s Circular No. 114/SE/POL/2020, implementation, BCA has implemented procedures and
stipulates that the appointment of new vendors must comply mechanisms to deal with any conflicts related to fair operating
with BCA regulations, vendors must commit that there is no practices. Conflict prevention is carried out through policies
forced labor nor child labor and that they have implemented and procedures, as well as adequate internal control. During
an Occupational Health and Safety Management System 2020, internal controls and audits were conducted online.
(OHSMS). Prevention efforts implemented to date include an anti-
gratification application, anti-fraud socialization, improved
data security systems, and increasing awareness of the
whistleblowing system. In addition, BCA provides digital
communication facilities as well as the HaloBCA call center
for customers who wish to report complaints.

BCA’s relationship with the public and its customers is also BCA was listed in the top ten companies implementing the
based on equality that supports fair operating practices. The best corporate governance in Indonesia based on a biennial
financial literacy education programs in the communities are assessment by the ASEAN Corporate Governance Scorecard
developed and implemented regardless of background. In (ACGS) in 2019. BCA was awarded the ASEAN Asset Class
2020, BCA held a financial literacy and investment webinar predicate with a score of 101.93 thanks to its implementation
for 500 UGM vocational school students. Bakti BCA also held a of strict sustainability governance regulations, showing that
public lecture with the theme “Striving for Excellence during ASEAN investors view BCA operations as being fair and
New Normal” for IPB students, and for Bakti BCA 2019/2020 reliable.
academic year scholarship students in 18 state universities.
Furthermore, BCA does not differentiate customers’ and BCA will continue to carry out its fair banking activities to
debtors’ backgrounds in providing excellent services and strengthen its stakeholder engagement, as well as to provide
fulfilling their rights. a sense of security and comfort for employees in carrying out
their work. BCA’s efforts to manage fair operating practices
BCA’s respect for equal employment opportunities complies are also directed at supporting the Sustainable Development
with the 1998 Government Regulation No. 43 concerning Goals, especially Goal 3: Health and Well Being; Goal 4:
Initiatives to Improve the Welfare for People with Disabilities. Quality Education; Goal 5: Gender Equality; and Goal 10:
Reduced Inequality.
Efforts to Promote Social Responsibility in the Fair
Operating Value Chain Practicesl Procedures or Mechanisms for Handling Conflicts
BCA also provides opportunities for people with disabilities Related to Fair Operating Practices
to gain work experience. In 2020, 13 outsourced employees BCA provides a complaint facility for customers and
with disabilities were employed at the Digital Service Centers. business partners through the ‘HaloBCA’ call center or the
whistleblowing system on the bca.co.id website.
BCA implements fair employment contracts and provides
equal treatment and adheres to good governance. During 2020, fair operating practices were conducted in
a conducive manner in line with each employee’s duties
Fair Operating Practices Achievements and authorities. There were no complaints received from
BCA’s CSR fair operating practices were carried out in employees or customers regarding unfair practices that
a conducive manner in accordance with the duties and caused a material impact.
responsibilities of each employee. There were no complaints
received from employees, customers, or the communities
related to any unfair practices that had a material impact.
BCA complies with the prevailing laws and regulations, and
no sanctions or complaints were received regarding lost data
or misuse of customer data.
The Whistleblowing System is a Commitment to support inclusive banking

manifestation of operational fairness operation.

CORPORATE SOCIAL RESPONSIBILITY RELATED Environment Planning, Implementation and

TO THE ENVIRONMENT Achievements
For financing non-MSME Sustainable Business Activities
BCA received a Certificate (KKUB), especially in the plantation sector, BCA supports
prospective debtors to obtain biodiversity management and
as a Constituent of sustainable land use certification.
Sustainable Investment
Other environment preservation activities cover customer
(SRI)-KEHATI Index from and bank activities which cover the implementation of
the KEHATI Foundation for e-statement system for savings, current accounts and credit
card bills; cash withdrawal without receipt option at ATMs;
its environmental support STAR ATM; e-branch; and digital banking solutions (m-BCA,
Klik BCA, and Sakuku). These efforts were made to reduce
paper usage.
Environment Social Responsibility Commitment and
Policy For its banking activities, BCA has taken advantage of
As one of the largest national private banks in Indonesia, technological advances enabling its employees to use HC
BCA is committed to reducing the impact of environmental Inspire, Enterprise Backoffice Integration (EBI), digital library
damage and risks by reducing its use of energy and natural (BLIMS), e-learning, teleconferencing, video conferencing,
resources. This effort is in line with POJK No. 51/POJK.03/2017 MyBCA portal, car pooling, tracking system and other
concerning Sustainable Finance and supports the Sustainable applications. By using these technologies, BCA is supporting
Development Goals. the efforts to preserve the environment and is reducing
energy-intensive transportation and emissions and reducing
In 2020, BCA developed a strategy containing a climate paper usage.
change action road map, to be followed in 2021 to strengthen
BCA’s commitment to the environment. In addition, BCA In addition to banking activities, as part of its support for
invited employees to take an active role in environment climate change action, BCA is working with independent
protection through education and internal communication parties to formulate a climate change strategy and roadmap
media. External environmental preservation efforts include this year to be implemented next year.
financing environmental, social, and governance (ESG)
projects. One of BCA’s internal environmental preservation activities
involves establishing agents of change in each working unit
to motivate its employees. This is to ensure that employees
behave in an environmentally friendly manner in their
Easy digital access for employment

(SRI)-KEHATI Index
administration through HC Inspire

daily activities. BCA provides its agents of change with BCA is piloting a waste management project in two of
environmentally friendly knowledge/insights to follow in its office buildings, the Wisma Asia 2 Building started in
their bank operations and everyday life. On September 24, November 2020, and the Wisma BCA Foresta Building started
2020, BCA held an agent of change webinar throughout in December 2020. In this project, BCA employees will start
Indonesia. sorting waste by type, based on what can be recycled or not.
BCA will be working with Yayasan Tzu Chi as a third party to
In November 2020, BCA held a Sustainability Awareness help manage and process the recycled waste.
Month using social media through Instagram @
bcasemuaberes. The activities included direct commitments BCA also helps in the protection of Kalimantan’s endemic
by the BCA Directors and management to raise awareness fauna that is protected by law and must be preserved. This
to the spirit of togetherness #OneBCA; energy savings effort involves collaborating with the Borneo Orangutan
with #BCASwitchOff, #BCAGreenTransport; a healthy and Survival Foundation (BOSF) in their programs to preserve and
balanced lifestyle with #BCAHealthGoals; less waste more conserve the orangutans’ habitat. BCA also collaborates with
sustainable with #BCALessisMore, and #BCAGreenShopping. the Banyuwangi Sea Turtle Foundation (BSTF). A series of
programs includes relocation of turtle eggs, maintenance of
BCA has adjust its green office concept to save energy in semi-natural hatcheries and education on turtle conservation
the workplace. The programs implemented to date include and the environment through the book “The Life of Sea
regulating the temperature of air conditioners, turning off Turtle”
lights during breaks or in unused areas, and a water saving
campaign. BCA is also reducing the use of styrofoam and CORPORATE SOCIAL RESPONSIBILITY RELATED
paper, and has participated in Earth Hour Day, and the Green TO EMPLOYMENT, OCCUPATIONAL HEALTH
Ramadhan movement. AND SAFETY PRACTICES
BCA also supports the green building concept. In 2020, the BCA pays attention to
Wisma BCA Foresta Building that was built to green building
specifications was opened. All building operations use the its employees’ health,
Building Automation System (BAS) technology, to regulate security, safety, and
air conditioning, LED lights, and electricity consumption
automatically. This building also uses a sewage treatment comfort while respecting
plan (STP) system technology to treat colorless and odorless the equal rights of each
wastewater, making it more environmentally sustainable.
The water from the STP is safe to reuse for watering plants
employee.
and flushing toilets.
Wisma BCA Foresta Green Building BCA Sustainability Awareness Month

Employment and Occupational Health and Safety hour working day. Employees who are pregnant at a
(OHS) Social Responsibility Commitment and Policy certain gestational age are not required to WFO but can
Human Resources (HR) play an important role in determining WFH during the COVID-19 pandemic.
the Bank’s performance. BCA is committed to focusing on
its employees’ welfare and career development, including BCA also provided a rapid test facility for employees
creating a healthy, safe, and comfortable work environment who experienced symptoms or were at risk of
(occupational health and safety/OHS). contracting Covid-19. Employees in the office were
given temperature checks, made to wear masks, fill
BCA’s social responsibility commitment is reflected in its out online self-assessment forms and maintain a safe
comprehensive HR policies, including transparency of distance. Office areas were routinely cleaned using
information for employees, implementation of Collective disinfectants and ozonation. BCA instigated procedures
Labor Agreements (CLA), personal and career development, to isolate floors or office areas if there were any positive
equal employment opportunities, as well as compensation cases of COVID-19 in those areas. BCA also provided
and benefits programs. BCA’s HR policies also cover the masks, vitamins, and lunch for employees during
OHS aspects whereby BCA is committed to complying with the Covid-19 pandemic to create a healthy working
the prevailing laws and regulations. As a result of this environment. Employees could also contact the BCA
commitment, BCA did not receive any sanctions or complaints call center to report on any health conditions or other
related to employment. matters related to COVID-19.
Employment and OHS Practices Implementation and b. Gender Equality and Job Opportunities
Achievements BCA respects the right to equal opportunities and
BCA’s activities to support employment and OHS practices, gender equality and provides equal opportunities to
include: all employees to develop their careers based on their
a. OHS Adjustments during the New Normal Period competencies. BCA does not differentiate ethnicity,
To maintain its employees’ health during the Covid-19 religion, race, class, and gender when providing job
pandemic, BCA made adjustments to several working opportunities. Female employees have the same
routines. All employee activities and training were opportunities as other employees to occupy the highest
transferred to remotely accessible online programs, thus management levels.
avoiding employees gathering in one place. BCA also
established a work schedule for employees to rotate c. Education and/or Training
between work from home (WFH) and work from office Social responsibility also involves providing competency
(WFO), and split operations to reduce the number of and performance development training opportunities.
employees in the office by 50%. To reduce contact with The training materials are tailored to the employees’
crowds, BCA also provided shuttle buses to transport needs and covers banking and soft skills related to
employees to the office and implemented flexible work leadership, personality, expertise and environmental
hours, between 07.00-09.30 to achieve a fixed eight- preservation. Training is conducted through in-class
Women’s health-themed online sharing Communicating company’s vision and mission

through internal social media for employees. implementatiom through internal social media

training, e-learning, on the job training, coaching, and facilities and infrastructure regularly, and postponed
mentoring. regular evacuation drills to train employees in the event
of force majeure situations, such as fires or earthquakes.
During 2020, online training activities were conducted However, fire extinguisher (APAR) checks were still
160,361, with an average per employee of 6.5/day. This carried out regularly.
training is expected to deliver value and improve HR
qualities for all employees. f. Employees’ Health
Employees have access to health facilities, including
As a form of employee development, every year BCA inpatient care, outpatient care, maternity, optical,
provides bachelor and master’s degree scholarships. dental, laboratory examinations, medical check-ups,
BCA directors and management also became speakers and pap smears. For employees over the age of 40 and
in the online community of practice (COP) program, their partners, BCA provides annual medical check-up
which was accessible to all BCA employees. Recordings facilities. BCA collaborates with Halodoc, an online
were made available through the MyVideo portal so health consultation media. BCA also provided health
that all BCA employees could re-listen. services through Government programs by covering its
employees and their families in BPJS Kesehatan.
d. Employment Complaints Mechanism
BCA maintains open communication channels with its During the pandemic, BCA established a Covid-19 call
employees, including ‘Halo SDM’ (66900) that can be center for employees, accessible through (021) 2556-
accessed through the internal telephone network, and 3119 ext. 66066. In addition, several health policy
the whistleblowing system (WBS) where employees can adjustments were made, including the work from home
submit any complaints. The communication channels can (WFH) program for pregnant women up to childbirth,
also be used to find employment or industrial relations and after childbirth during their maternity leave. This
information. BCA guarantees the confidentiality of policy is expected to make a positive contribution on
employee information and data when they use the Halo the employees’ well being.
SDM and WBS services.
BCA continuously conducted health education and
e. Occupational Safety Facilities socialization for all its employees through its internal
Work safety and comfort are important in supporting media, including Instagram @bcasemuaberes, HCM
employee performance. Therefore, BCA pays attention We Care (Aku yang #lebihbaik) e-mails, and online
to the completeness and appropriateness of the working Community of Practice (COP) discussions with health
facilities, environmental hygiene, spatial planning, and practitioners.
security facilities for employees, both at the head office,
regional offices and branch offices. BCA has not let up on providing socialization and
education to its employees regarding these new habits
During 2020 due to the COVID-19 pandemic, BCA and the efforts taken to maintain health during the
ozonized the workspaces, and disinfected the working Covid-19 pandemic. The Human Capital Management
An online employee fitness program during Safely serving customers during pandemic
the COVID-19 pandemic by complying health protocols

(HCM), Risk Management Work Unit (SKMR) and Public The employment and OHS regulations were applied
Relations socializes its information through email strictly and as a result, during 2020 there were no work
messages, plasma TV, myBCA, booklets, MyVideo and accidents and no employee lay-offs, even during the
Instagram @bcasemuaberes. The COVID-19 socialization pandemic period. BCA recorded an employee turnover
and education material includes knowledge-sharing, rate of 3.5%. During the pandemic, BCA did not
illustrations on the spread, anticipation and prevention, terminate any employees, did not reduce any salaries,
handling guidance, list of referral hospitals and and bonuses and allowances were still paid on schedule.
COVID-19 call center service info. The costs incurred by In fact, BCA paid some of the employees’ bonuses early
BCA for implementing these health programs during the to help them make ends meet during the economic
pandemic was Rp47.6 billion. This expenses is specifically uncertainty caused by the pandemic.
for all BCA employees such as medical expenses, masks,
disinfectants, thermo gun, vitamins and others.
BCAsemuaberes
Porseni BCA
#Workoutfromhome
Bakorseni Live: Asia Dance
#Workoutfromhome
February Bakorseni Live: Asia Dance
#Workoutfromhome
#Workoutfromhome August
Posture for Productivity
Bakorseni Live: Asia Combat
Talkshow: Basic Hydroponic - Start
Talkshow: Perempuan Sehat di from Home
Tengah Pandemi
Beladiri Sederhana untuk
Perlindungan Diri
#Workoutfromhome
COP Online Series
May Basic Yoga Sehat di Tengah
Modifikasi Gaya Hidup untuk
Pandemi
Booster Imunitas
#Workoutfromhome
Pilates: Healthy Core, Healthy September
Spine COP Online Series
How to Deal with Autoimmune
COP Online Series
Disease
Stay Healthy and Protect Yourself
in Smart Ways in Pandemic Era
Sehat Bersama Organic: Virgin
Coconut Oil Bisa Anti Virus? October
June #Workoutfromhome
Asialetics - Always Fit Always
Tangkis Galau - Sehat Fisik &
Productive
Mental
Talkshow: Asia Wangi - Hidup Sehat
Bersama Wayangku Art for Healing & Happiness
COP Online Series
Cancer Survivor: A Story of Love,
Hope, and Healing Sehat Bersama Organic: Rahasia November
Tubuh Sehat dengan Cuka Apel &
July Juice Detox
COP Online Series

Healthy Digestive System for
Better Life

CORPORATE SOCIAL RESPONSIBILITY RELATED As technology advances, BCA management will establish
TO CUSTOMERS (CONSUMERS) targets for digital education and services, as well as
transactional safety. These are aimed at reducing the
Customers Social Responsibility Commitment and possibility of technology crime. BCA also involves its
Policies stakeholders in its banking education programs via news
BCA’s social responsibility to customers is implemented in sections in the media, such as Beritagar, Kompas.com,
accordance with the prevailing policies and regulations, as IDNTimes.com, and Kumparan.com.
follows:
1. Financial Services Authority Regulation (POJK) No. 1/ Banking and financial solutions education is also
POJK.07/2013 concerning Consumer Protection in the delivered at customer gatherings as a medium for sharing
Financial Services Sector; and experiences, knowledge, or current topics with customers
2. Bank Indonesia Regulation (PBI) No. 7/7/PBI/2005 and for networking. This joint activity enables BCA to get
concerning Settlement of Customer Complaints, which closer to its customers, so that together they can build a
was amended by PBI No. 10/10/PBI/2008 concerning harmonious and mutually supportive relationship. In 2020,
Customer Protection. several activities were held online, including the Expo KPR,
analyst meetings, General Meeting of Shareholders (GMS),
Social responsibility to customers involves delivering fair Indonesia Knowledge Forum (IKF), Regional Office customer
services and ensuring customer data protection and security. gatherings, and the Big Bad Wolf (BBW) book bazaar.
This commitment to customer data protection is delivered
with reference to the ISO 9001: 2008 Quality Management BCA endeavored to provide safe and comfortable banking
System, ISO 9001: 2015 Quality Management System, and services to its customers during the pandemic, and issued
ISO/IEC 27001:2013 Information Security Management several policies to adjust its banking services to enable
System certifications. customers to conduct their transactions without coming to
the branch offices. This was stipulated in Decree No. 048/
One of BCA’s responsibilities to customers in 2020 SK/DIR/2020 dated March 27, 2020 concerning KeyBCA
involved maintaining a healthy, safe, and comfortable Limit Changes for Fund Transfer Transactions using KlikBCA
environment when delivering its services. BCA is committed Individu. In addition, BCA also issued policies related to loan
to implementing strict health protocols when it comes to structuring, including:
meeting customers directly, especially during the COVID-19 • No. 054/SK/DIR/2020 dated March 31, 2020 concerning
pandemic. This commitment is stated in memo No. 212/MO/ Credit Restructuring for KPR BCA Debtors Affected by
MRK/2020. the Spread of Coronavirus Disease (COVID-19);
• No. 059/SK/DIR/2020 dated April 6, 2020 concerning
Activities Planning and Achievements KPR BCA Interest Rates. Debtors affected by COVID-19
To increase customer trust and satisfaction, meet customer received special treatment and exemption from
needs, and strengthen customer engagement, BCA has migration fees and penalties for repayment made
established service standards called SMART SOLUTION. The during a minimum period of time (as stipulated in the
Operations-Services Strategy and Development Division Loan Agreement);
ensures that BCA employees have adequate competencies in • No. 077/SK/DIR/2020 dated April 28, 2020 concerning
the services sectors. BCA has taken advantage of technological Credit Restructuring for Debtors Affected by the Spread
developments and has developed a complete and reliable of COVID-19. This provision applied to loans in the SME,
digital banking service to respond to the dynamic needs of commercial and corporate sectors;
its customers. • No. 083/SK/DIR/2020 dated April 30, 2020 concerning
changes in bca credit card interest rates;
During the pandemic, BCA implemented health protocols • No. 085/SK/DIR/2020 dated April 30, 2020 concerning the
including the wearing of masks, checking body temperatures, Signing of Agreement for Credit Restructuring for KPR
completing online self-assessment forms, for all employees, BCA Debtors Affected by the Spread of COVID-19;
whether they had direct or indirect contact with customers. • No. 086/SK/DIR/2020 dated April 30, 2020 concerning
The health protocols also applied to customers and debtors Changes to the Maximum Cash Advance Limit for BCA
visiting the branches. In addition, BCA also installed partitions Credit Cards;
at the teller and CSO counters, and provided hand sanitizers. • No. 088/SK/DIR/2020 dated May 4, 2020 concerning
Issuance of EXPERT - Tax Policy, a temporary tax incentive
for taxpayers affected by the Spread of COVID-19;

• No. 093/SK/DIR/2020 dated May 20, 2020 concerning period allowed for problem resolution, depending on the
Loan Restructuring Policy for Debtors Affected by the type and complexity of the problem. Service level fulfillment
Spread of COVID-19; can be monitored via the HaloBCA application.
• No. 094/SK/DIR/2020 dated May 20, 2020 concerning
KUR Restructuring for Debtors Affected by the Spread In 2020, 14,244,827 suggestions and complaints phone calls
of COVID-19; were received through HaloBCA. 61.70% related to requests
• No. 095/SK/DIR/2020 dated May 28, 2020 concerning (including limit increases, account blocking); 25.67% related
BCA Business Personal Loan and Non-KUR Channeling to customers’ need for information on BCA banking solutions;
Restructuring for Debtors Affected by the Spread of 12.61% related to customer complaints; and 0.02% related
COVID-19; to suggestions. Most complaints were related to cards stuck
• No. 126/SK/DIR/2020 dated July 13, 2020 concerning a in ATM machines, money stuck in ATMs, accounts debited
Review Period for Debtors when Calculating an Expected but the money not received by customers, and credit cards
Credit Loss using a Worst Case Scenario. The worst case being declined.
scenario review period is applied to debtors affected by
the spread of COVID-19, and includes reporting stages Achievements
for debtors affected by the spread of COVID-19; BCA continuously develops and delivers safe, comfortable,
• No. 132/SK/DIR/2020 dated July 24, 2020 concerning reliable, and easily accessible banking IT-based solutions. BCA
Additional Loan Restructuring Policy for Debtors has received several awards for its commitment to providing
Affected by the Spread of COVID-19; the best services and to resolving customer complaints. These
• No. 149/SK/DIR/2020 dated August 31, 2020 concerning awards include Contact Center Service Excellence Award
Credit Guarantees for MSMEs Affected by the Spread (CCSEA) 2020.
of COVID-19 in the Context of the National Economic
Recovery (PEN); Excellence in its comprehensive and exceptional customer
• No. 204/SK/DIR/2020 dated December 29, 2020 service has positioned BCA as one of the largest market cap
concerning Interest Subsidies for BCA MSME and KPR banks in Southeast Asia at year-end 2020.
Loans in the framework of the National Economic
Recovery Program (PEN); To encourage customer interaction , BCA regularly conducts
• No. 208/SK/DIR/2020 dated December 29, 2020 surveys. In 2020, BCA scored of 4.67 out of 5 in the Customer
concerning Extension of the BCA Credit Card Easing Engagement Index. This achievement was thanks to BCA’s
Program Period in the Emergency of COVID-19; commitment and performance in providing the best
customer service.
During 2020, BCA realized Rp116.8 billion of its CSR budget.
These funds were used for customer service improvements CORPORATE SOCIAL RESPONSIBILITY RELATED
and community empowerment programs, including the TO SOCIAL AND COMMUNITY DEVELOPMENT
Bakti BCA activities.
Community Development Social Responsibility
BCA provides an open communication channel for its Commitment and Policy
customers through the 24-hour ‘HaloBCA’ contact center at
1500888, Whatsapp Bank BCA at 08111500998 - #halobca, BCA provides job opportunities in the surrounding
Halo BCA Chat at www.bca.co.id, and Twitter @HaloBCA. communities based on the applicants’ competencies and
Customers can use these channels to deliver suggestions, suitability and the Bank’s needs. This is stated in the CLA
complaints, or their dissatisfaction with the BCA banking article 7 paragraphs 1 and 2 that regulate the Recruitment of
services or solutions. The customer complaints management New Employees. BCA’s presence in the communities, and the
and settlement refer to the Bank Indonesia provisions on resulting employment opportunities are expected to return
Customer Complaints and Banking Mediation, as well as OJK economic benefits to the areas concerned.
Circular No. 17/SEOJK.07/2018 dated December 6, 2018.
BCA’s CSR program includes “Bakti BCA” community
BCA has continued to increase a sense of urgency in its work development activities, which are delivered through three
units for handling customer complaints appropriately and pillars, namely Smart Solutions, Synergy Solutions, and
quickly. Customer complaint management and resolution Excellent Business Solutions. In 2020, the total funds for
follows service level standards that define the maximum implementation of these three pillars was Rp116.8 billion.

Social and Community Development Planning, Implementation and Achievements
FOR INDONESIA
BCA exists to grow with the people of Indonesia. Not only through its strength in
its financial and banking business, but also through its help in building the country
through its sustainable development programs in Indonesia.
SMART SOLUTIONS
1 ACCOUNTING EDUCATION PROGRAM 5 BCA BAKTI SCHOLARSHIPS

(PPA) 790 Students 18 PTN
396 Participants USU, UNAND, UNSRI, IPB, UI, ITB, UNPAD, UGM,
UNDIP, ITS, UNAIR, UNBRAW, UNUD, UNMUL,
UNHAS, UNSRAT, UNCEN, UNTAN
2 INFORMATICS TECHNOLOGY >2,000 Students

EDUCATION (PPTI) Participants in seminars and public lectures
BAKTI EDUCATION 172 Participants

PARTNERSHIP WITH EDUCATIONAL
Developing quality human
6 INSTITUTIONS
resources through education
and financial literacy education 3 BAKTI BCA Internship Online training for SD, SMP, SMA teachers in
programs in Indonesia 1,920 Participants Eastern Indonesia. Followed by 740 schools in
12 cities and around 5,000 teachers
4 ASSISTED SCHOOLS 7 EDUKASI LITERASI KEUANGAN

20 Schools 727 Teachers >9,900 Students >14,000 Students >90,000 People
in Serang, Lampung, Yogyakarta, and North Sumatra, West Sumatra, South Sumatra,
Banyuwangi West Java, Central Java, East Java, Bali, Kalimantan,
South Sulawesi, North Sulawesi.
EXCELLENT BUSINESS
12YOGYAKARTA
VILLAGES &
COMMUNITIES
DEVELOPMENT
HR development
SOLUTIONS
Goa Pindul Tourism Village,

Peting Sari Tourism Village,
Tour guide service standards training &
homestay development
• Webinar on developing tourism villages
385 14
Seminar training
Wukirsari Wayang Tourism Ginger for assisted
BANYUWANGI during the Covid-19 pandemic farming villages &
• Digital marketing optimization webinars & communities. communities.
Tamansari Tourism Village
strategies using the e-commerce platform
PEKALONGAN
BAKTI COMMUNITY Gemah Sumilir Batik Village Promotion Strategy
Community empowerment
programs through economic
BELITUNG
Bukit Peramun, Wisata Aik
• Launching the Peramun Hill 4.0 application
• Instagram & Youtube Live Virtual tour LDR
130
Development 5
activities, especially for micro, Rusa Barehun, Gunong Lumut (Vacation from Home) of small & Series for
virtual
small and medium enterprises WEST SUMATRA • Series of Assisted Villages in Yogyakarta, medium vacation tours
(MSME), rural communities Sijunjung Traditional Village, West Sumatra, Belitung, Banyuwangi, enterprises in from home.
and empowerment of Semarang, and Pekalongan Jakarta.
community groups Nagari Silokek
BALI
Supporting Facilities Development
Pucak Tinggan Tourism Village • Construction of “Hand Washing Facilities”
SEMARANG • Standard medical equipment assistance for
Doesoen Kopi Sirap new normal health procedures
• Bukit Peramun Village Development Center
• Digital Information System for Bukit
Peramun Assisted Village
• Pentingsari Assisted Village Tour Car
SYNERGY SOLUTIONS
BAKTI ENVIRONMENT BAKTI CULTURE BAKTI HEALTH
ENVIRONMENTALLY FRIENDLY & SUSTAINABLE BCA SUPPORT FOR GROWING THE YOUNG GENERATIONS SUPPORT FOR ADEQUATE COMMUNITY
ACTIVITIES AT BCA OFFICES LOVE FOR THE NATION’S CULTURE HEALTH SERVICE DISTRIBUTION
• MSME batik painting training in 55 MSME

- Rehabilitated 31 orangutans • National cultural dialogue with the topic “Women and
Routine assistance for 2 clinics
- Relocated 100 turtle nest nests Indonesian Culture” Nusantara Academic Awards Drug subsidy assistance for 16,611
- Released 8,909 hatchlings • Nusantara Academic Awards granted to two culture patients
- Earthcare actions by 100 branches and researchers
the head office • Waskita Nusantara cultural Awards to 2 cultural 443 Blood bags
- 14,700 mangrove trees planted researchers
in the Ujung Kulon National Park • Nusantara Writing Grant to 5 students
Assistance
- 2,100 endemic seeds planted at • Archipelago Creative Dance Competition with 564
for handling
Sepahat Village, Bengkalis Regency, participants and 16 winners COVID-19
Riau
- 4 new boats donated to fishermen
• Regional Fashion Competition with 309 participants and
9 winners >20
billion Rupiah
• 5 Virtual Wayang Performances with
• Basic food assistance to 100 wayang painters

A. SMART SOLUTIONS 1. Non-degree Accounting Education Program (PPA)

Developing quality human resources starts with available BCA assists high school, vocational, or equivalent
and adequate access to education. To that end, BCA supports graduates who have performed well academically but
Indonesian Education through its Smart Solution pillar. have financial constraints to continue their education
This involves supporting an education equality program at a higher level. Since 1996, BCA has provided this
throughout Indonesia that focuses on providing access to non-degree Accounting Education Program (PPA) to
education for people with financial constraints or who live graduates so they can continue their education and
in low-income areas. gain experience of the working world. It lasts 30 months
and delivers accounting knowledge to high-achieving
The Smart Solution programs carried out to date includes: young people in regions across Indonesia.
• Non-degree Accounting Education Program (PPA);
• Non-degree Technological Information Education After completing their education, alumni have the
Program (PPTI); opportunity to continue their education at the
• Bakti BCA Internship Program; undergraduate level as well as the opportunity to
• Bakti BCA School Assistance; work at BCA. During 2020, there were 396 new PPA
• Bakti BCA Scholarships; participants, with a total of 1,617 PPA alumni between
• Education Partnerships; and 1996 and 2020. In 2020, there are 129 PPA alumni with
• Financial Literacy Education. 9 intakes still studying.
Non-degree PPA Participants

(people)
376 392 396

Non-degree PPA Participants
2020 2019 2018
Number of people 396 392 376
2018 2019 2020
Non-degree PPA Alumni

(people)
134 129
Non-degree PPA Alumni 114
2020 2019 2018

2018 2019 2020
2. Non-degree Technological Information Education Program (PPTI)

BCA provides a non-degree Technological Information Education Program (PPTI) for high school, vocational or equivalent
graduates who have excelled and are interested in improving their skills in the field of Technological Information. The PPTI
program runs for 30 months and incorporates a dropout system with a relatively high passing standard.
Since the program started until 2020, there have been 10 intakes resulting in 153 alumni. During 2020, there were
172 non-degree PPTI participants undergoing education.

Non-degree PPTI Participants

(orang)
172
Non-degree PPTI Participants 147
106
2020 2019 2018
2018 2019 2020
Non-degree PPTI Alumni

(orang)
35
33
Non-degree PPTI Alumni 28
2020 2019 2018

2018 2019 2020
3. Bakti BCA Internship Program

The Bakti BCA Internship Program for high school to undergraduate students has been running since 2002 and is aimed
at improving the quality of human resources among Indonesia’s younger generation. Through this program, the interns
can gain new knowledge and experience related to the working world, especially banking. During 2020, there were 1,920
interns, a decrease from last year’s 4,602. This decrease was due to an increase in branch office productivity and an increase
in PKWT (Fixed-term work agreement) employees.
Bakti BCA Internship Program

Participants (people)
4,602
Bakti BCA Internship Program Participants 4,190
2020 2019 2018 1,920
Number of people 1,920 4,602 4,190
2018 2019 2020
4. Bakti BCA Schools Assistance The Bakti BCA Assistance School Program involves training
The Bakti BCA Schools Assistance program supports the teachers to increase their knowledge capacity to cope with
Government programs for improving the quality, access the current needs and challenges. Especially during the
and development of educational infrastructure, and COVID-19 pandemic, training was given to prepare teachers
facilitates children’s access to quality and affordable in using online and offline Teaching From Home (TFH)
education wherever they live. During 2020, BCA systems. BCA also delivered training for teachers related to
assisted 20 schools in Lampung, Serang, Yogyakarta, the curriculum, soft skills and hard skills and how to teach
and Banyuwangi, and included three new schools in creatively and effectively.
Banyuwangi, namely SMAN 1 Wongsorejo, SMPN 1
Licin, and SDN 1 Tamansari. This program benefited 727 In 2020, training on 21st century learning was carried out for
teachers and educators as well as 9,938 students, an Bakti BCA assisted elementary school teachers in Yogyakarta
increase from 539 teachers and 8,694 students in 2019. in their third phase, with the theme “learning assessment
The support of Bakti BCA Schools Assisttance program and evaluation development”. In addition, during the
is expected to ease children’s access to quality and COVID-19 pandemic, Bakti BCA held online training for 180
affordable education from wherever they live. elementary, middle and high school teachers in 20 assisted

schools with the theme “Becoming an Effective Blended With the aim of improving the competencies of teachers
Learning Teacher in the Age of Teaching From Home”. This in providing TFH to students, BCA organized online
training was aimed at motivating the teachers to implement training for elementary, junior high and high school
TFH with tips on dealing with the learning challenges during teachers in eastern Indonesia, involving 740 schools in
the pandemic. This training program will continue with the 40 cities and around 5,000 teachers.
SMART Teacher Awards program to encourage teachers to
be innovative and creative in their teaching and learning 7. Financial Literacy Education
activities in the schools. BCA continued its programs to improve the literacy
index and financial inclusion of the Indonesian people.
5. Bakti BCA Scholarships These included:
This educational assistance scheme is delivered • Financial Literacy Education for Students to
through a scholarship program for bachelor’s degree improve their financial management skills from an
(S1) students who have exceled but need financial early age. The program was implemented in 105
assistance. By the end of 2020, the Bakti BCA scholarship school/universities and was attended by 14.941
funds amounted to Rp5.5 billion in 18 state universities students, including the Bakti BCA assisted school
throughout Indonesia. students. Students are expected to gain basic
financial knowledge such as managing pocket
The Bakti BCA Scholarships facilitated soft skill money, and a culture of saving through SimPel
development programs for 790 students and included (Student Savings) products.
training on leadership, self-awareness, creative • Financial Literacy Education to increase LAKU
thinking, and financial planning for millennials. It is BCA products for housewives, SMEs, farmers and
hoped that Bakti BCA scholarships will help students employees. Activities were carried out in West
recognize and develop their true potential to achieve Java (Kuningan, Ciamis, Cirebon, Majalengka
their optimal performance and prepare them for entry and Tasikmalaya), Central Java (Demak, Kudus,
into the working world. During the COVID-19 pandemic Grobogan, and Wonogiri), and Yogyakarta
this program was conducted online. (Gunung Kidul). 90,000 participants attended the
program.
6. Partnerships with Educational Institutions • Financial Literacy Education using the Financial
To support the development of education and human Literacy Cars (SiMOLEK) initiated by OJK (Financial
resources in Indonesia, Bakti BCA together with several Services Authority) to increase the financial literacy
institutions and universities in Indonesia held public and inclusion index in areas with inadequate
seminars and lectures at a number of universities. In infrastructure. Education participants come from
2020, the seminars were held online and included public various backgrounds, including MSMEs, private
lectures at IPB University and Sekolah Vokasi UGM, and sector employees, civil servants, lecturers and
a webinar for young people in Indonesia on the Bakti students. In total there were 353 financial literacy
BCA Youth Pledge Day. education participants.
Financial Literacy Education for students Supporting teacher development through

National Teachers’ Day Webinar

• Early Childhood Development As a result of the pandemic, in 2020 there were no

Every year, BCA supports early childhood live wayang shows. Therefore, they were broadcast
development programs, one way being in virtually in collaboration with:
partnership with the United Nations Children’s • Swargaloka, “The Indonesia Opera Drayang
Fund (UNICEF). In 2020, BCA donated Rp500 Swargaloka”
million to UNICEF to support holistic-integrative • Rumah Cinwa, “Bakar Tongkang, Tradisi dan
early childhood education (PAUD HI) in Sorong Masa Kini Budaya Peranakan, Tionghoa di
and Raja Ampat districts, West Papua. Through Bagansiapiapi”
this assistance, BCA hopes that the quality of PAUD • Sahabat Pencinta Wayang Orang “Pagelaran
HI will improve. This activity also strengthens the Wayang Orang Putri”
coordination between government agencies, and • Puppeteer Jose Amadeus Krisna “Wayang
creates alternative models for early childhood Geger Pecinan”
education based on local wisdom in accordance • Wayang Tavip “Beringin Satan”
with the culture of Papua.
In addition, BCA provided direct assistance to 100
B. SYNERGY SOLUTIONS puppet artists.
BCA’s community programs cover culture, health,
environment, and empathy and are included under the b. Discussion on the Recognition and Preservation of
Synergy Solutions pillar. BCA synergizes with competent and Indonesian Culture
trusted institutions in their respective fields In carrying out BCA held a discussion program on the recognition
these programs, which include: and preservation of Indonesian culture with the
1. Culture Preservation topic “Women and Indonesian Culture”. This
a. Wayang Art Culture discussion program focused on the complexity
Since 2012, BCA has supported the development of problems faced by women in Indonesia and
of regular “Wayang For Student” and “Wayang the important role women play in creating and
Day” puppet preservation programs, where young preserving the Indonesian culture. By the end of
people are invited to learn about wayang and to 2020, 1,590 viewers had participated in this activity
understand the values of wayang art to ensure via YouTube.
its future preservation. The younger generation
can take part in puppeteer training, wayang c. Cultural Preservation Awards
training, wayang assembly workshops, puppeteer BCA also held an award event for cultural observers
workshops, exhibitions, and performances. and fighters in appreciation of their struggle to
preserve Indonesian culture. This year, two awards
were presented, the Nusantara Academic Award
2020 to 2 students, and the Waskita Award 2020 to
2 cultural activists.
Free healthcare in Duri Utara clinic BCA supports arts and culture potential at
BCA assisted village

d. Nusantara Writing Grant In previous years, BCA also supported the

In addition to the awards to the cultural observers procurement of cataract surgery tools, including
and fighters, BCA also presented Nusantara microscopes that were donated to SPBK
Writing Grant to students to assist them in writing Perdami and Perdami DKI Jaya Branch, and
their master’s thesis or doctoral dissertation on the phacoemulsification tools to Perdami Riau Branch.
various local cultures and religions in Indonesia. In
2020, a Nusantara Writing Grant was presented to • Bakti BCA Blood Donor
5 students. Since November 1990, BCA has collaborated with
the Indonesian Red Cross (PMI) to organize regular
e. Indonesian Creative Dance Competition and blood donor activities over a four-day period, eight
Regional Fashion Competition times per year at BCA’s Head Office. During 2020,
BCA collaborated with Sampan Bujana Sentra and due to the Covid-19 pandemic, the blood donor
the Ministry of Education and Culture to organize activities could only take place over two days from
an Indonesian Creative Dance Competition and a February 27-28, 2020, where 443 blood bags were
Regional Fashion Competition. This activity was collected.
held virtually in Jakarta, and was attended by 564
participants with 16 winners for the Indonesian • Free Healthcare
Creative Dance Competition, and 309 participants BCA has collaborated with Bakti Medika Clinic
with 9 winners for the Regional Fashion since 2015 and the Duri Utara Doctors since
Competition from different regions in Indonesia. 2012 to provide quality healthcare facilities at
f. MSME Batik Painters Training an affordable cost. These healthcare services
BCA Indonesian batik preservation involves the include general health consultations, treatment
empowerment and basic training of batik MSMEs. for common diseases, family planning services
From March 16-20, 2020, BCA held training for (KB), wound handling and care, immunization for
MSME Batik Painters in the Lamongan Regency. children, and adult vaccinations.
The participants included 24 MSME owners, 31
MSME employees, and 16 additional non-MSME By the end of 2020, this healthcare assistance
people, including 8 teachers who taught batik had helped a total of 16,611 patients with 12,317
techniques to students. patients in Duri Utara and 4,294 patients at Bakti
Medika Clinic. During the Covid-19 pandemic, BCA
2. Health Improvement also helped provide 75 rapid test kits for the two
BCA’s contribution to improving public health is carried clinics and 500 surgical masks. The total assistance
out through several activities, including: distributed amounted to Rp541.245.000.
• Cataract Surgery The free Bakti healthcare in 2020 also provided

The cataract surgery program is a collaboration general healthcare services to the general public
between BCA and the Cataract Blindness Prevention in the regions in the form of free reading glasses,
Section of the Indonesian Ophthalmologist blood pressure checks, and health check-ups
Association (SPBK Perdami) since 2001, and the through simple lab tests. A total of 325 patients
Kick Andy Foundation since 2017. benefited from this program.
Due to the pandemic conditions in 2020, cataract 3. Environmental Conservation

surgery was not carried out. However, BCA BCA’s contribution to society is realized through
has already prepared plans and mapped the environmental conservation activities that include
beneficiaries for future cataract surgery programs maintaining the existing flora and fauna. These efforts
to be implemented as soon as the Covid-19 help maintain the balance of nature, reduce any
pandemic is under control. negative impact from global warming, and protect
the surrounding ecosystem. The total funds disbursed
for environmental CSR activities in 2020 amounted to
Rp575.5 million.

BCA’s Environmental conservation activities include: togetherness, and open up an alternative source of
• Orangutan Release income for the community.
BCA has supported the Borneo Orangutan Rescue
Foundation (BOSF) since 2012. In 2020, BCA In addition, BCA has also provided support for the
donated Rp450 million to support the orangutan efforts to restore peat areas affected by forest
conservation efforts. In addition, BCA supported and land fires. 2,100 endemic seedlings have been
the rehabilitation efforts for 31 orangutans planted in an area of 6 ha in the peat area of Giam
waiting to be released back into their habitat. Siak Kecil - Bukit Batu in the Sepahat, Bengkalis
Regency, Riau. This planting is estimated will
BCA also supports orangutan conservation absorb 8.0 tons of CO2eq per year.
awareness activities in the community by providing
big screen LED communication media at BCA Pluit, This restoration activity also involves the
BCA Rawamangun, BCA Diponegoro Surabaya, community Fire Care group and is expected to
Fairmont Senayan, Menara BCA, Merdeka provide balanced and inclusive economic, social
Bandung, BCA Alam Sutera, SCBD, and at Bali and ecological benefits in a sustainable manner
Ngurah Rai Airport. for the community. Support for the fire prevention
activities also comes from the villages, sub-districts,
• Biodiversity Conservation and Bengkalis district governments responsible for
BCA supports the NEWtrees Program initiated by sustainable peat management.
WWF Indonesia to preserve and plant mangroves
in the Ujung Kulon National Park area. In 2020, Environment and fauna conservation also includes
Mangrove tree planting reached 27,918 trees, turtle conservation where BCA collaborates with
covering an area of 12 ha. 14,700 of the trees the Banyuwangi Sea Turtle Foundation (BSTF). This
survived, and potentially absorbing emissions of collaboration included the release of hatchlings
31.7 tons of CO2eq emissions per year, and this in the Save and Preserve Turtle program. In 2020,
will increase as the mangrove trees grow. The BCA and BSTF relocated 100 turtle nests and 8,909
mangrove trees are also expected to support the young turtles successfully released.
fauna habitat conservation in the coastal areas and
also protect against coastal erosion. BCA’s support for the turtle egg relocation
program includes a semi-natural hatchery nest
The mangrove planting had a positive impact maintenance program, which was conducted in
on the surrounding communities, raising their April 2020 before the egg-laying season started.
awareness of mangrove nurseries, care, planting The total cost of the turtle conservation program
and monitoring of mangrove tree growth. This in 2020 amounted to Rp105 million.
program is expected to create a sense of community
BCA collaborates with BOSF to converse Collaborating in biodiversity restoration

orangutan with Fire Care Community (MPA)

• Environmentally Friendly Culture - As an institution that is close to the

The environmentally friendly culture continues communities, BCA saw the need to contribute
to be socialized to employees with the aim of to reviving the fishermen’s enthusiasm to
creating a green office. Several programs help go to sea. For that reason, we supported
support an environmentally friendly culture at the the Sea Fishermen Sustainability Program
Head Office and Branch Offices, and include: and provided 4 new good quality and
- Increasing environmental awareness every environmentally friendly boats to the
year through agents of change in the working fishermen.
units at head office, and in the regional offices - BCA donated Rp280,000,000 to this program,
and branch offices throughout Indonesia, and which was initiated by Susi Pudjiastuti on
in the subsidiaries. A 2020 knowledge sharing Metro TV and Benihbaik.com.
event was held on September 24, 2020,
with the theme “Being an Environmentally 4. Empathy Program
Friendly Consumer” and was attended by BCA’s Empathy Program involves assisting people
more than 200 agents of change. affected by natural disasters, disease outbreaks, and
- Socializing the environmentally friendly other events. The assistance is distributed through
movement to all BCA employees through the partners who have the capability and competence in
agents of change from the head office and dealing with emergencies and dangerous situations.
over 100 branches throughout Indonesia.
- Caring for the Earth Action, attended by During 2020, BCA assisted in handling the Covid-19
employees from the head office and over pandemic in Indonesia, by:
100 branches throughout Indonesia. This - Providing 41,000 rapid test kits at a total cost
involved regular meetings to discuss the of Rp2.6 billion, to be distributed by PERSI to 30
different projects’ progress, constraints, and hospitals.
evaluation. The projects included conserving - Providing 9 ventilator units, 7 syringe pump units,
electricity and water; reducing paper, plastic 2 isolation transport units, and 2 N95 sterilizer
and waste; reducing the use of styrofoam, mask units to 6 hospitals at a total cost of more
and participating in Earth Hour; growing than Rp6.1 billion.
plants; and other activities. - Providing personal protective equipment (PPE)
- Calling for an environmentally friendly for the protection of medical personnel at several
movement through the company’s internal health agencies at a total cost of Rp6.3 billion.
communication media and social media. - Providing assistance to MSMEs to obtain masks at
This activity was carried out seven times a total cost of Rp99 million. The MSMEs receiving
with various themes including: conserving assistance were located in Pekalongan, Kediri,
water, earth hour, earth day, green Ramadan, Bogor, Jakarta and Padang.
environment day, mangrove day, and
orangutan day.
• Support for Sea Fishermen Sustainability Program
- It is undeniable that fishermen have an
important role to play in maintaining the
fishery ecosystem, and this is also very
important for improving the economy, as well
as the nutrition of the communities, especially
during the COVID-19 pandemic.
- Currently there are several boats used by
fishermen that are sub-standard, and do not
use environmentally friendly Fishing Gear
(API), so fishing is not optimal. This has an
impact on the lives of fishermen and their
families, as fishing is the lifeblood of the
BCA donates personal protective equipment,
fishermen. rapid test kits, ventilators and other supplies to
support the COVID-19 response

- Providing assistance to 21,750 families in mosques, Islamic boarding schools, and community
communities around BCA’s branch offices that health centers, etc.
were affected by the pandemic in the form of food
packages at a total cost of Rp2.2 billion. Outside the Covid-19 pandemic, BCA also made
- BCA also actively supported government partners donations to communities affected by disasters,
and private agencies in dealing with the Covid-19 including floods in Jakarta and the surrounding areas.
pandemic at a total cost of Rp3.2 billion BCA distributed relief assistance after the earthquakes
and tsunami in Donggala and Palu to be used in the
BCA’s total Covid-19 pandemic assistance throughout construction of facilities and infrastructure for the
2020 reached Rp21.4 billion. Anatapura Lolu Kindergarten School, in Sigi Biromaru,
Sigi, Palu Central Sulawesi, and for buying teaching
During 2020, with the COVID-19 pandemic, BCA and learning tools in several schools, TK Kartika XXI-18,
supported the ‘Movement to Wear Masks’ (GPM) TK Kartika XXI-19, Early Childhood Education (Paud)
program to educate on the use of proper masks, Kartika Kodim 1306/DGL, TK Negeri Satu Atap Petobo
and donated 100,000 paper masks in East Java (50 and TK Antapura Lolu.
thousand), Central Java (30 thousand) and West Java (20
thousand). For Central Java, BCA also distributed 1,000 C. EXCELLENT BUSINESS SOLUTIONS
sets of personal protective equipment (PPE) and 10,000 For its community economic empowerment efforts,
surgical masks for health center and hospital workers. BCA has been running its Excellent Business Solution
These cloth masks were produced by MSME assisted by program since 2013. The programs are specifically aimed
BCA and village community members of Bakti BCA. By at Micro, Small and Medium Enterprises (MSMEs), rural
using their masks, our business partners managed to communities, and community empowerment groups.
increase their income, during the weakening economic Moving forward, it is hoped that these communities
times will become independent and able to support the
development of the national economy over the long
In an effort to help the Government reduce the spread term.
of the corona virus, CSR BCA installed 60 washing
facilities in the BCA branch offices in Jabodetabek. The During 2020, several partnership programs with
locations chosen were based on the population density communities were carried out, including:
and closeness to public facilities. The hope is that these
hand-washing facilities will not only be used by BCA 1. Goa Pindul Tourism Village
customers, but also by the surrounding communities. The Goa Pindul tourist village located in Bejiharjo
Village, Karangmojo, Gunung Kidul, Yogyakarta
In addition BCA also donated 21 washing facilities in is a tourist destination with caves and a river that
other areas in the Jakarta area, including Pasar Jaya, is 350 meters long with a width of 5 meters. The
tourism village development is carried out with the
Gelaran II Wirawisata Association.
Easy access to health and hygiene facilities Online digital soft skill training for BCA
Assisted Village citizens.

2. Pentingsari Tourism Village Doesoen Kopi Sirap is known for having tens of
The Pentingsari Tourist Village (Dewi Peri) is located hectares of land for growing coffee. The coffee
on the slopes of Mount Merapi, Cangkringan, farmers’ children in Doesoen Sirap have set up
Sleman, Yogyakarta. Dewi Peri’s tourism potential a coffee shop called Warung Ndeso as a coffee
covers nature, cultural, and agriculture tourism. culinary attraction with the theme “Fun Coffee
The attraction for tourists visiting this village is in the Beautiful Nature of Doesoen Kopi Sirap”.
that they can live in the countryside directly with Visitors gain knowledge about the cultivation,
local residents. processing and serving of coffee while enjoying
the natural beauty.
3. Wukirsari Wayang Tourism Village
BCA has provided assistance to the Wukirsari 6. Tamansari Tourism Village
Village in Imogiri District, Yogyakarta since 2015. BCA has provided assistance to the Tamansari
The village is known for its tatah sungging (leather Tourism Village on the slopes of Mount Ijen,
craft), used in the making of shadow puppets and Licin District, Banyuwangi Regency since 2015.
other leather crafts. The village has become an art- The village has the potential for natural tourism
learning destination for local and foreign tourists. thanks to its wealth of flora and fauna. Tourists
Wukirsari Village also provides cultural education are attracted to the rural life with its culture of
for the younger generation in preserving coffee, corn, clove, and cocoa farming. The sulfur
traditional puppets. mining in the region is also a source of livelihood
for the villagers, and is another tourist attraction.
4. Gemah Sumilir Assisted Batik Village Tamansari Tourism Village is also known for its
BCA has provided assistance to the Batik Gemah local cultural show featuring the Gandrung Dance.
Sumilir Village in Kajen, Pekalongan Regency,
Central Java since 2016. The village has the 7. Pucak Tinggan Tourism Village, Badung, Bali
potential to become a batik center offering batik The Pucak Tinggan (Dewi Cakti) Tourism Village is
education and research facilities. The village’s located in Pelaga, Petang, Badung, Bali. The village
development plan focuses on batik education is known for its Hindu religious tourist attractions
reaching a wider community of various ages and including the Kharisma Pira Pucak Mangu, and the
professions. natural beauty and culture of Tinggan. Since 2016,
BCA has provided excellent service training for the
5. Doesoen Kopi Sirap, Gunung Kelir village administrators.
BCA began developing Doesoen Kopi Sirap, a
village located on the slopes of Mount Kelir, 8. Gunong Lumut
Semarang in September 2019. BCA has provided BCA has provided assistance in the Gunong Lumut
assistance in the form of tour guide training as protected forest area in East Belitung, with its
well as assistance in developing research and wealth of flora spread over 42,000 hectares, with
development facilities for coffee and baristas. the highest peak at 1,210 meters. 70 meters below
Tamansari Tourism Village, Banyuwangi Coffee Cultivation at Doesoen Kopi Sirap,

Mount Kelir

the peak there is an expanse of moss in various Minangkabau culture. Since 2018, BCA has
shapes and types covering the surface of the provided assistance for training the traditional
ground, rocks, and trees. Tourists can also enjoy village administrators in excellent service and for
orchids with unique types, shapes, and colors. refreshment of tourism materials.
9. Bukit Peramun 12. Silokek Village

Bukit Peramun is located at an altitude of 129 The Silokek Village is a national geopark area
masl in West Belitung and has a wealth of flora in West Sumatra that offers exotic panoramas,
and fauna. The Bukit Peramun tourist destination geological heritage, and a diversity of flora and
has been developed into several points for taking fauna. BCA’s has provided assistance for training
pictures, including hobbit houses, love bridges, the tourism village administrators, as well as for
twin rocks, and flying cars. Bukit Peramun has the tourism facilities and infrastructure, such as
become a digital-based village with a QR Code cave railings and cleaning equipment. BCA has also
system as a virtual guide providing information on provided assistance for the production of Silokek
the types and benefits of the plants. tourism videos, and donated funds for the sepak
takraw championships at the RI Kemenpora Cup in
10. Aik Rusa ‘Berehun, Terong Tourism Pasir Putih, Silokek.
BCA has provided assistance for the development
and management of Aik Rusa ‘Berehun Tourism During the pandemic, BCA provided other assistance to these
Village in Terong since 2018. The assistance communities and tourist attractions, including tourist car
provided covers service training, digital marketing, facilities, hand washing facilities and thermoguns, as well as
and leadership to the management. BCA also masks and faceshields. The human resource capacity building
helped develop a cooking demo kitchen, selfie continued through webinars. BCA also distributed basic food
spots, and a bridge to complement the tourist to all administrators during the new normal period.
facilities.
Philanthropic Activities
11. Sijunjung Minangkabau Traditional Village BCA makes donations to organizations that have shown their
The Minangkabau Traditional Village in Sijunjung dedication and integrity in developing the nation’s culture,
is a cultural tourist attraction, as it still maintains education, environment, social, sports, etc. During 2020, BCA
and preserves the Rumah Gadang and the philanthropic funds amounted to Rp7.3 billion.
Bakti BCA Implementation Funds

The total funds disbursed for the Bakti BCA activities during 2020, including donations, amounted to Rp116.8 billion.
in billion Rupiah
Fund Utilization of Bakti BCA Implementation (Rp)
46.5
2020 40.5
1. BCA Smart Solutions Rp 46.5 billion
2. BCA Synergy Solutions Rp 40.5 billion
3. BCA Excellence Business Solution Rp 1.1 billion 21.4
4. Philanthropy Rp 7.3 billion

7.3
5. COVID Assistance Rp 21.4 billion
1.1
TOTAL Rp 116.8 billion
1 2 3 4 5
Comprehensive information on Corporate Social

Responsibility and implementation of Sustainable
Finance can be read in the Sustainability Report.

Statement of Members of the Board of Commissioners and the Board of Directors

regarding Responsibility for the 2020 Annual Report of
We, the undersigned, hereby declare that all information in the Annual Report of PT Bank Central Asia Tbk
for the year 2020 has been presented in its entirety, and that we assume full responsibility for the accuracy
of the contents of this Annual Report.
This statement is duly made in all integrity.
Members of the Board of Commissioners

Tonny Kusnadi Cyrillus Harinowo Raden Pardede Sumantri Slamet

Commissioner Independent Commissioner Independent Commissioner Independent Commissioner
Members of the Board of Directors
Jahja Setiaatmadja Armand Wahyudi Hartono Suwignyo Budiman

President Director Deputy President Director Deputy President Director
Subur Tan Henry Koenaifi Erwan Yuris Ang

Director Director Independent Director
Rudy Susanto Lianawaty Suwono Santoso

Director Director Director
Vera Eve Lim Gregory Hendra Lembong Haryanto Tiara Budiman

Director Director Director

PT BANK CENTRAL ASIA Tbk

AND SUBSIDIARIES
CONSOLIDATED FINANCIAL STATEMENTS
31 DECEMBER 2020 AND 2019



PT BANK CENTRAL ASIA Tbk AND SUBSIDIARIES Schedule 1/1
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION

(Expressed in millions of Rupiah, unless otherwise stated)
31 December
Notes 2020 2019
ASSETS
2b,2g,5,39,
Cash 42,45 24,322,335 25,421,406
2b,2g,2i,6,39,
Current accounts with Bank Indonesia 42,45 27,482,178 47,904,674
Current accounts with other banks - net of allowance for

impairment losses of Rp 927 as of 31 December 2020 2b,2g,2i,7,39,
(31 December 2019: Rp nil) 42,45 11,972,409 10,521,687
Placements with Bank Indonesia and other banks - net

of allowance for impairment losses of Rp 4,700 2b,2g,2j,8,39,
as of 31 December 2020 (31 December 2019: Rp nil) 42,45 47,450,890 30,948,274
2g,2k,9,39,42,
Financial assets at fair value through profit or loss 45 2,936,245 5,910,146
Acceptance receivables - net of allowance for

impairment losses of Rp 409,132 as of 31 December 2020 2g,2l,10,39,42,
(31 December 2019: Rp 176,622) 45 8,144,843 9,492,755
Bills receivable - net of allowance for impairment losses of

Rp 8,012 as of 31 December 2020
(31 December 2019: Rp 2,734) 2g,11,39,42,45 8,091,013 7,909,020
Securities purchased under agreements to resell - net of

allowance for impairment losses of Rp 1,148
as of 31 December 2020 (31 December 2019: Rp 1,733) 2g,2n,12,39,45 146,819,249 9,575,565
Loans receivable - net of allowance for impairment

losses of Rp 26,945,942 as of 2g,2m,13,39,42,
31 December 2020 (31 December 2019: Rp 14,905,584) 45,
Related parties 2ak,49 5,203,700 4,227,386
Third parties 542,439,966 567,806,613
Consumer financing receivables - net of allowance for impairment

losses of Rp 806,306 as of 31 December 2020
(31 December 2019: Rp 473,097) 2g,2o,14,39,45 7,605,934 10,532,424
Finance lease receivables - net of allowance for impairment

(31 December 2019: Rp 3,147) 2g,2p,39,45 100,299 149,428
Assets related to sharia transactions - net of allowance for impairment

(31 December 2019: Rp 146,132) 2g,2q 5,408,030 5,499,287
Investment securities - net of allowance for impairment

losses of Rp 199,637 as of 2g,2r,15,39,42,
31 December 2020 (31 December 2019: Rp 70,420) 45 192,553,101 142,982,705
Prepaid expenses 16
Related parties 2ak,49 - 211,012
Third parties 788,583 1,325,468
Prepaid tax 21a 31,215 7,045
Fixed assets - net of accumulated depreciation of

Rp 11,994,702 as of 31 December 2020
(31 December 2019: Rp 11,021,327) 2h,2s,17 21,915,054 20,852,301
Intangible assets - net of accumulated amortisation of

Rp 1,726,035 as of 31 December 2020
(31 December 2019: Rp 1,424,329) 2e,2u,18 1,629,620 1,377,452
Deferred tax assets - net 2ai,21h 4,880,722 3,184,290
Other assets - net of allowance for impairment losses of

Rp 24,622 as of 31 December 2020 2g,2h,2t
(31 December 2019: Rp 902) 19,42,45
Related parties 2ak,49 8,368 7,758
Third parties 15,786,502 13,142,616
TOTAL ASSETS 1,075,570,256 918,989,312
The accompanying notes to the consolidated financial statements form an integral part of these consolidated
financial statements.
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION

31 December
Notes 2020 2019
LIABILITIES, TEMPORARY SYIRKAH DEPOSITS, AND EQUITY

LIABILITIES
2g,2v,20,39,42,
Deposits from customers 45
Related parties 2ak,49 1,628,726 1,326,903
Third parties 832,655,117 697,653,165
Sharia deposits 2g,2w 1,151,652 1,035,526
2g,2v,20,39,42,
Deposits from other banks 45 10,163,163 6,717,474
2g,2k,9,39,42,
Financial liabilities at fair value through profit or loss 45 138,757 106,260
2g,2k,10,39,42,
Acceptance payables 45 4,400,045 5,321,249
2g,2n,15,39,42,
Securities sold under agreements to repurchase 45 - 113,249
Debt securities issued 2g,2y,22,39,45 590,821 1,347,523
Tax payable 2ai,21b 2,272,189 1,635,469
Borrowings 2g,23,39,42,45 1,307,298 2,332,870
Deferred tax liabilities 2ai,21h 5,957 -
Estimated losses from commitments and contingencies 2g,2ab,24,42,45 3,537,741 12
Accrued expenses and other liabilities 2g,2ab,25,42,45 17,540,226 14,022,357
Post-employment benefits obligation 2ah,40 9,646,227 7,955,070
Subordinated bonds 2g,2z,26,39,45 500,000 500,000
TOTAL LIABILITIES 885,537,919 740,067,127
TEMPORARY SYIRKAH DEPOSITS 2x 5,317,628 4,779,029

EQUITY
Equity attributable to equity holders of parent entity
Share capital - par value per share of Rp 62.50 (full amount)
Authorised capital: 88,000,000,000 shares
Issued and fully paid-up capital:
24,655,010,000 shares 1c,27 1,540,938 1,540,938
Additional paid-in capital 1c,2e,2ad,28 5,548,977 5,548,977
Revaluation surplus of fixed assets 2s,17 9,521,414 9,520,945
Foreign exchange differences arising from translation of
financial statements in foreign currency 2f 373,092 364,984
Unrealised gains on financial assets at
fair value through other comprehensive income - net 2g,2r,8,15 7,070,825 1,951,554
Retained earnings
Appropriated 38 2,241,254 1,955,604
Unappropriated 2ah 158,298,441 153,158,544
Other equity components 2e 1,385 1,385
Total equity attributable to equity holders of parent entity 184,596,326 174,042,931
Non-controlling interest 1d,2e,48 118,383 100,225
TOTAL EQUITY 184,714,709 174,143,156
TOTAL LIABILITIES, TEMPORARY SYIRKAH DEPOSITS, AND EQUITY 1,075,570,256 918,989,312

CONSOLIDATED STATEMENTS OF PROFIT OR LOSS AND

OTHER COMPREHENSIVE INCOME
FOR THE YEARS ENDED 31 DECEMBER 2020 AND 2019
Notes 2020 2019
OPERATING INCOME AND EXPENSES
Interest and sharia income 2ae,2ak,30,49

Interest income 64,728,072 63,215,353
Sharia income 675,089 622,442
Total interest and sharia income 65,403,161 63,837,795
Interest and sharia expense 2ae,2ak,31,49

Interest expense (10,959,204) (13,063,276)
Sharia expense (282,687) (297,071)
Total interest and sharia expense (11,241,891) (13,360,347)
NET INTEREST AND SHARIA INCOME 54,161,270 50,477,448
OTHER OPERATING INCOME

Fee and commission income - net 2af,32 13,159,846 13,608,381
Net income from transaction at fair value
through profit or loss 2ag,33 4,302,773 3,456,342
Others 3,541,409 4,080,378
Total other operating income 21,004,028 21,145,101
Impairment losses on assets 2g,34 (11,628,076) (4,591,343)
OTHER OPERATING EXPENSES

Personnel expenses 2ah,2ak,35,40,49 (13,349,775) (13,337,264)
General and administrative expenses 2ak,17,36,49 (12,978,260) (14,115,175)
Others (3,640,680) (3,289,769)
Total other operating expenses (29,968,715) (30,742,208)
INCOME BEFORE TAX 33,568,507 36,288,998

INCOME TAX EXPENSE 2ai,21c (6,421,398) (7,719,024)
NET INCOME 27,147,109 28,569,974
OTHER COMPREHENSIVE INCOME:

Items that will not be reclassified to profit or loss:
Remeasurements of defined benefit liability 2ah,40 (1,483,912) (341,292)
Income tax on remeasurements of defined benefit liability 2ai 243,248 70,080
(1,240,664) (271,212)
Revaluation surplus of fixed assets 2s,17 469 769,197
(1,240,195) 497,985
Items that will be reclassified to profit or loss:

Unrealised gains on financial assets at fair value through
other comprehensive income 2j,2r,8,15 6,290,838 2,604,958
Income tax 2ai (1,169,409) (519,218)
Unrealised gains on financial assets at fair value through

other comprehensive income - net of income tax 5,121,429 2,085,740
financial statements in foreign currency 2f 8,108 (15,438)
5,129,537 2,070,302
OTHER COMPREHENSIVE INCOME,

NET OF INCOME TAX 3,889,342 2,568,287
TOTAL COMPREHENSIVE INCOME (Carried forward) 31,036,451 31,138,261
CONSOLIDATED STATEMENTS OF PROFIT OR LOSS AND

OTHER COMPREHENSIVE INCOME
Notes 2020 2019
TOTAL COMPREHENSIVE INCOME (Brought forward) 31,036,451 31,138,261
NET INCOME ATTRIBUTABLE TO:

Equity holders of parent entity 27,131,109 28,565,053
Non-controlling interest 2e,48 16,000 4,921
27,147,109 28,569,974
COMPREHENSIVE INCOME ATTRIBUTABLE TO:

Equity holders of parent entity 31,018,293 31,131,779
Non-controlling interest 2e,48 18,158 6,482
31,036,451 31,138,261
BASIC AND DILUTED EARNINGS PER SHARE

ATTRIBUTABLE TO EQUITY HOLDERS OF
PARENT ENTITY (full amount of Rupiah) 2ac,37 1,100 1,159
558
CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY

2020
Financial Highlights
Attributable to equity holders of parent entity

Foreign
exchange Unrealised
differences gains
arising from on financial
translation of assets at fair Total equity
financial value through attributable to
Issued and Additional Revaluation statements in other equity holders Non-
fully paid- paid-in surplus of foreign comprehensive Retained earnings Other equity of parent controlling
Notes up capital capital fixed assets currency income - net Appropriated Unappropriated components entity interest Total equity
2020 Annual Report PT Bank Central Asia Tbk

Balance, 31 December 2019 1,540,938 5,548,977 9,520,945 364,984 1,951,554 1,955,604 153,158,544 1,385 174,042,931 100,225 174,143,156
Impact on initial implementation

of SFAS 71 and 73 (after
deferred tax) 2,53 - - - - - - (6,830,677) - (6,830,677) - (6,830,677)
Management Report
Balance as of 1 January 2020, after

impact on initial implementation
of SFAS 71 and 73 2,53 1,540,938 5,548,977 9,520,945 364,984 1,951,554 1,955,604 146,327,867 1,385 167,212,254 100,225 167,312,479
Net income for the year - - - - - - 27,131,109 - 27,131,109 16,000 27,147,109
Revaluation surplus of fixed assets 2s,17 - - 469 - - - - - 469 - 469
Foreign exchange differences arising

from translation of financial
statements in foreign currency 2f - - - 8,108 - - - - 8,108 - 8,108
Unrealised gains on financial assets

at fair value through other
comprehensive income - net 2j,2r,8,15 - - - - 5,119,271 - - - 5,119,271 2,158 5,121,429
Corporate Profile
Remeasurements of defined
benefit liability - net 40 - - - - - - (1,240,664) - (1,240,664) - (1,240,664)
Total comprehensive income

for the year - - 469 8,108 5,119,271 - 25,890,445 - 31,018,293 18,158 31,036,451
General reserve 38 - - - - - 285,650 (285,650) - - - -
Cash dividends 38 - - - - - - (13,634,221) - (13,634,221) - (13,634,221)
Management Discussion and Analysis
The accompanying notes to the consolidated financial statements form an integral part of these consolidated financial statements.

YEARS ENDED 31 DECEMBER 2020 AND 2019
2019
Corporate Governance
Attributable to equity holders of parent entity

Foreign
exchange
differences
arising from Unrealised Total equity
translation of gains attributable to
financial (losses) on equity
Issued and Additional Revaluation statements in available-for- holders Non-
fully paid- paid-in surplus of foreign sale financial Retained earnings Other equity of parent controlling
Notes up capital capital fixed assets currency assets - net Appropriated Unappropriated components entity interest Total equity
Balance, 31 December 2018 1,540,938 5,548,977 8,751,748 380,422 (132,647) 1,697,052 133,871,809 1,385 151,659,684 93,743 151,753,427
Net income for the year - - - - - - 28,565,053 - 28,565,053 4,921 28,569,974
Revaluation surplus of fixed assets 2s - - 769,197 - - - 3,997 - 773,194 - 773,194
Foreign exchange differences arising

from translation of financial
statements in foreign currency 2f - - - (15,438) - - - - (15,438) - (15,438)
Unrealised gains on
available-for-sale
financial assets - net 2j,2r,8,15 - - - - 2,084,201 - - - 2,084,201 1,539 2,085,740
Remeasurements of defined
benefit liability - net 40 - - - - - - (271,234) - (271,234) 22 (271,212)
Total comprehensive income

for the year - - 769,197 (15,438) 2,084,201 - 28,297,816 - 31,135,776 6,482 31,142,258
General reserve 38 - - - - - 258,552 (258,552) - - - -
Cash dividends 38 - - - - - - (8,752,529) - (8,752,529) - (8,752,529)

Consolidated Financial Statements
559
The accompanying notes to the consolidated financial statements form an integral part of these consolidated financial statements.
CONSOLIDATED STATEMENTS OF CASH FLOWS

Notes 2020 2019
CASH FLOWS FROM OPERATING ACTIVITIES
Receipts of interest and sharia income, fees and commissions 78,589,390 76,539,139
Other operating income 3,438,074 4,019,391
Payments of interest and sharia expenses, fees and commissions (11,422,371) (13,523,795)
Payments of post-employment benefits 40 (1,031,589) (239,230)
Gains from foreign exchange transactions - net 106,142 1,864,822
Other operating expenses (26,021,802) (27,088,835)
Payment of tantiem to Board of Commissioners and Board of Directors 38 (445,180) (413,500)
Other increases (decreases) affecting cash:

Placements with Bank Indonesia and other banks - mature
more than 3 (three) months from the date of acquisition (3,278,195) 580,463
Financial assets at fair value through profit or loss 2,622,554 1,242,920
Bills receivable 30,292 523,988
Securities purchased under agreements to resell (137,243,099) (118,822)
Loans receivable 9,394,072 (52,792,003)
Consumer financing receivables 2,327,408 (3,316,911)
Finance leases receivables - net 51,267 25,193
Assets related to sharia transactions (65,298) (854,413)
Other assets (2,568,705) 1,065,298
Deposits from customers 135,030,737 70,428,018
Sharia deposits 116,126 414,211
Deposits from other banks 3,474,062 287,817
Acceptance payables (921,204) (522,237)
Accrued expenses and other liabilities 4,075,180 (702,168)
Temporary syirkah deposits 538,599 183,291
Net cash provided by operating activities before
income tax 57,911,862 59,851,395
Payment of income tax (6,932,987) (7,909,355)
Net cash provided by operating activities 50,978,875 51,942,040
CASH FLOWS FROM INVESTING ACTIVITIES
Acquisition of investment securities (130,808,823) (113,341,023)

Proceeds from sales of investment securities 61,671 189,740
Proceeds from investment securities that matured
during the year 89,587,869 81,979,747
Payment for acquisition activities 4 (303,726) (924,002)
Cash dividends received from investment in shares 9,147 1,445
Acquisition of fixed assets (2,673,737) (2,675,281)
Proceeds from sale of fixed assets 17 9,755 36,960
Net cash used in investing activities (44,117,844) (34,732,414)
CONSOLIDATED STATEMENTS OF CASH FLOWS

Notes 2020 2019
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from debt securities issued - 1,346,617

Payment of debt securities issued 22,50 (762,000) (240,000)
Proceeds from borrowings 29,096,721 88,649,720
Payment of borrowings (30,118,379) (88,406,964)
Payment of cash dividends 38 (13,634,221) (8,752,529)
Proceeds from securities sold under agreements
to repurchase 896,290 698,016
Payment of securities sold under agreements
to repurchase (1,031,679) (629,756)
Net cash used in financing activities (15,553,268) (7,334,896)
NET (DECREASE) INCREASE IN CASH AND CASH EQUIVALENTS (8,692,237) 9,874,730

CASH AND CASH EQUIVALENTS, BEGINNING OF YEAR 113,067,545 103,311,560
EFFECT OF FOREIGN EXCHANGE RATE FLUCTUATIONS ON
CASH AND CASH EQUIVALENTS 1,895,929 (118,745)
CASH AND CASH EQUIVALENTS, END OF YEAR 106,271,237 113,067,545
Cash and cash equivalents consist of:

Cash 5 24,322,335 25,421,406
Current accounts with Bank Indonesia 6 27,482,178 47,904,674
Current accounts with other banks 7 11,973,336 10,521,687
within 3 (three) months or less from the date of acquisition 8 42,493,388 29,219,778
Total cash and cash equivalents 106,271,237 113,067,545
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS

1. GENERAL
a. Establishment and general information of the Bank
PT Bank Central Asia Tbk (the “Bank”) was established in the Republic of Indonesia based
on the Notary Deed No. 38 of Raden Mas Soeprapto dated 10 August 1955 under
the name of “N.V. Perseroan Dagang Dan Industrie Semarang Knitting Factory”. This
deed of establishment was approved by the Minister of Justice in its decision letter
No. J.A.5/89/19 dated 10 October 1955 and was published in Supplement No. 595 to
State Gazette of the Republic of Indonesia No. 62 dated 3 August 1956. The name of the
Bank has been changed several times with the latest change became PT Bank Central
Asia based on the Notary Deed No. 144 of Wargio Suhardjo, S.H., the substitute of Notary
Public Ridwan Suselo, dated 21 May 1974.
The Bank’s Articles of Association have been amended several times, including
amendments in relation to the Initial Public Offering of the Bank’s shares in May 2000,
which among others, changed its status to a publicly-listed company and its name to
PT Bank Central Asia Tbk. These amendments were made based on Notary Deed No. 62
of Hendra Karyadi, S.H., dated 29 December 1999, which was approved by the Minister
of Justice in its decision letter No. C-21020 HT.01.04.TH.99 dated 31 December 1999 and
published in Supplement No. 1871 to the State Gazette of the Republic of Indonesia
No. 30 dated 14 April 2000.
The amendment made in relation to the issuance of new shares under the Management
Stock Option Plan (“MSOP”), for which the options were exercised up to 31 December
2006, was made based on Notary Deed No. 1 of Hendra Karyadi, S.H., dated 9 January
2007. This deed was approved by the Minister of Justice and Human Rights under its
decision letter No. W7-HT.01.04-797 dated 18 January 2007 and published in
Supplement No. 185 to the State Gazette of the Republic of Indonesia No. 15 dated
20 February 2007.
The latest amendment to the Bank’s Articles of Association was made based on Notary
Deed No. 145 of Christina Dwi Utami S.H., M.HUM., M.KN., dated 24 August 2020. This
deed was approved by the Minister of Justice and Human Rights in its decision letter No.
AHU-AH.01.03-0383825 dated 8 September 2020.
The Bank started its commercial operations in the banking business since 12 October
1956. According to Article 3 of the Bank’s Articles of Association, the Bank operates as a
commercial bank. The Bank is engaged in banking activities and other financial services
in accordance with the prevailing regulations in Indonesia. The Bank obtained its license
to conduct these activities under the Minister of Finance Decision Letter No. 42855/U.M.II
dated 14 March 1957. The Bank obtained its license to engage in foreign exchange
activities based on the Directors of Bank Indonesia Decision Letter No. 9/110/Kep/Dir/UD
dated 28 March 1977.
The Bank is domiciled in Jakarta with its head office located at Jalan M.H. Thamrin No. 1.
As of 31 December 2020 and 2019, the number of branches and representative offices
owned by the Bank was as follows:
2020 2019
Domestic branches 1,013 1,012
Overseas representative offices 2 2
1,015 1,014
The domestic branches are located in major business centers all over Indonesia.
The overseas representative offices are located in Hong Kong and Singapore.


1. GENERAL (continued)
b. Recapitalisation
Based on the Indonesian Bank Restructuring Agency (“IBRA”) Decision Letter

No. 19/BPPN/1998 dated 28 May 1998, IBRA took over the operations and management
of the Bank. Accordingly, the Bank’s status was changed into a Bank Taken Over (“BTO”).
The Bank was determined as a participant of the bank recapitalisation program under
the Minister of Finance and the Governor of Bank Indonesia joint decision
No. 117/KMK.017/1999 and No. 31/15/KEP/GBI dated 26 March 1999 regarding the
implementation of the bank recapitalisation program for Bank Taken Over.
In conjunction with the recapitalisation program, on 28 May 1999 the Bank received a
payment of Rp 60,877,000 from the Government of the Republic of Indonesia. This
amount consisted of (i) the principal amount of loans granted to affiliated companies that
were transferred to IBRA (consisting of Rp 47,751,000 transferred effectively on
21 September 1998 and Rp 4,975,000 transferred effectively on 26 April 1999), and (ii)
accrued interest on the loans granted to affiliated companies calculated from their
respective effective transfer dates up to 30 April 1999, amounted to Rp 8,771,000, minus
(iii) the excess of outstanding Liquidity Support from Bank Indonesia (including interest)
amounted to Rp 29,100,000 over the recapitalisation payment from the government
through IBRA of Rp 28,480,000. On the same date, the Bank used such proceeds to
purchase newly issued government bonds of Rp 60,877,000 (consisted of fixed-rate
government bonds amounted to Rp 2,752,000 and variable-rate government bonds
amounted to Rp 58,125,000 through Bank Indonesia).
Pursuant to the Chairman of IBRA Decision Letter No. SK-501/BPPN/0400 dated 25 April
2000, IBRA returned the Bank to Bank Indonesia effective on that date. To fulfill the
requirement of Bank Indonesia Regulation (“PBI”) No. 2/11/PBI/2000 dated 31 March
2000, Bank Indonesia announced in its press release Peng. No. 2/4/Bgub dated 28 April
2000, that the recovery program including the restructuring of the Bank had been
completed and the Bank had been returned to be under the supervision of Bank Indonesia.
c. Public offering of the Bank’s shares and subordinated bonds
Public Offering of the Bank’s Shares
Based on the Letter of the Chairman of the Capital Market Supervisory Agency No. S-
1037/PM/2000 dated 11 May 2000, the Bank through an Initial Public Offering, offered its
662,400,000 shares with total par value of Rp 331,200 (offering price of Rp 1,400 (full
amount) per share), which represents 22% (twenty two percent) of the issued and paid-
up share capital, as part of the divestment of shares owned by the Republic of Indonesia
as represented by IBRA. This public offering was registered at the Jakarta Stock
Exchange and the Surabaya Stock Exchange on 31 May 2000 (both exchanges have
been merged and now named the Indonesia Stock Exchange).
The Bank’s shareholders through the Extraordinary General Meeting of Shareholders

(“EGMS”) held on 12 April 2001 (with the minutes prepared by Notary Public Hendra
Karyadi, S.H., in Deed No. 25) resolved to conduct a stock split from Rp 500 (full amount)
per share to Rp 250 (full amount) per share and to increase the issued shares through the
issuance of 147,199,300 shares (or equivalent to 294,398,600 shares after the stock split)
under the Management Stock Option Plan (“MSOP”). The stock split was made under the
Notary Deed No. 30 of Hendra Karyadi, S.H., dated 12 April 2001, which was approved
by the Minister of Justice and Human Rights on 18 April 2001.


c. Public offering of the Bank’s shares and subordinated bonds (continued)
Public Offering of the Bank’s Shares (continued)
Based on the Letter of the Chairman of the Capital Market Supervisory Agency No. S-
1611/PM/2001 dated 29 June 2001, the Bank offered additional 588,800,000 shares with
total par value of Rp 147,200 (at an offering price of Rp 900 (full amount) per share), which
represents 10% (ten percent) of the issued and paid-up share capital, as part of the
divestment of shares owned by the Republic of Indonesia as represented by IBRA. This
public offering was registered at the Jakarta Stock Exchange and the Surabaya Stock
Exchange on 10 July 2001.
The Bank’s shareholders through the Annual General Meeting of Shareholders (“AGMS”)
held on 6 May 2004 (with the minutes prepared by Notary Public Hendra Karyadi, S.H., in
Deed No. 16) approved the stock split from Rp 250 (full amount) per share to Rp 125 (full
amount) per share. The stock split was made under the Notary Deed No. 40 of Hendra
Karyadi, S.H., dated 18 May 2004, which was approved by the Minister of Justice and
Human Rights on 26 May 2004.
EGMS held on 26 May 2005 (with the minutes prepared by Notary Public Hendra Karyadi,
S.H., in Deed No. 42) approved the buy back of the Bank’s shares, provided that the buy
back of shares has been approved by Bank Indonesia, whereby the number of shares to
be bought back should not exceed 5% (five percent) of the Bank’s total issued shares as
of 31 December 2004, i.e. in total of 615,160,675 shares, and total fund to buy back the
shares should not exceed Rp 2,153,060. With Letter No. 7/7/DPwB2/PwB24/Rahasia
dated 16 November 2005, Bank Indonesia expressed no objection on the Bank’s plan to
buy back its shares.
EGMS held on 15 May 2007 (with the minutes prepared by Notary Public Hendra Karyadi,
S.H., in the Deed No. 6) approved the buy back of the Bank’s shares stage II, provided
that the buy back of shares has been approved by Bank Indonesia and executed from
time to time during the period of 18 (eighteen) months after the date of the meeting,
whereby the number of shares to be bought back should not exceed 1% (one percent) of
the Bank’s total issued shares as of 27 April 2007 or in total of 123,275,050 shares and
the total fund to buy back the shares should not exceed Rp 678,013. With Letter No.
9/160/DPB 3/TPB 3-2 dated 11 October 2007, the Bank has received an approval from
Bank Indonesia in relation to buy back of shares stage II.
EGMS held on 28 November 2007 (with the minutes prepared by Notary Public Hendra
Karyadi, S.H., in Deed No. 33), approved to conduct a stock split of the Bank’s shares
from Rp 125 (full amount) to Rp 62.50 (full amount) per share and therefore decided to
amend note 1, note 2 and note 3 of Article 4 of the Bank’s Articles of Association. The
Amendments of the Bank’s Articles of Association by the Deed of Notary Public Hendra
Karyadi, S.H., dated 11 December 2007 were received and recorded by the Department
of Law and Human Rights of the Republic of Indonesia by the Receipt Report of the Deed
on Amendment of the Articles of Association No. AHU-AH.01.10-0247 dated 3 January
2008.


c. Public offering of the Bank’s shares and subordinated bonds (continued)
Public Offering of the Bank’s Shares (continued)
Based on Letter No. 038/IQ-ECM/LTR/HFJ/XI/2008.TRIM dated 26 November 2008,

the buy back of shares stage II for the period of 11 February 2008 to 13 November 2008
had been performed with the number of shares bought back in total of 397,562 lot or
198,781,000 shares at the average acquisition cost of Rp 3,106.88 (full amount) per share.
Therefore, the total shares bought back as of 13 November 2008 were 289,767,000
shares with a total amount of Rp 808,585.
On 7 August 2012, the Bank sold 90,986,000 shares of its treasury stocks at Rp 7,700
(full amount) per share, with total net sales amounted to Rp 691,492. The difference
between the acquisition costs and the selling price of treasury stocks amounted to
Rp 500,496 was recorded as “additional paid-in capital from treasury stock transactions”,
which is part of additional paid-in capital (Note 28). As of 31 December 2012, total treasury
stocks of the Bank were 198,781,000 shares with a total amount of Rp 617,589.
On 7 February 2013, the Bank sold 198,781,000 shares of its treasury stocks at Rp 9,900
(full amount) per share, with total net sales amounted to Rp 1,932,528. The difference
between the acquisition costs and the selling price of treasury stocks amounted to
Rp 1,314,939 was recorded as “additional paid-in capital from treasury stock
transactions”, which is part of additional paid-in capital (Note 28). As of 31 December
2013, the Bank did not have any treasury stocks.
The Bank’s immediate parent company is PT Dwimuria Investama Andalan, which was
incorporated in Indonesia, the owner of 54.94% of Bank’s shares as of 31 December 2020
and 2019. The ultimate shareholders of the Bank are Mr. Robert Budi Hartono and
Mr. Bambang Hartono.
Public Offering of Subordinated Bonds
Bank Central Asia Continuous Subordinated Bonds I Phase I Year 2018 were offered at
par value. Interest will be paid on a quarterly basis based on interest payment due date.
The first payment is on 5 October 2018, while the last payment of interest will be paid on
the maturity date of the bond’s principal.
The Bank entered into a Trustee Agreement with PT Bank Rakyat Indonesia (Persero)
Tbk. (act as the Bond’s Trustee) of Bank Central Asia Continuous Subordinated Bonds I
Phase I Year 2018 based on Trusteeship Agreement No. 27 dated 22 March 2018, of
Notary Public Aulia Taufani, S.H., in Jakarta. This agreement were amended due to several
changes which had been legalised on Amendment I No. 5 dated 5 June 2018 and
Amendment II No. 2 dated 3 July 2018.
As of 31 December 2020 and 2019, the rating of Bank Central Asia Continuous
Subordinated Bonds I Phase I Year 2018 based on Pefindo was idAA. On 26 June 2018,
the bonds were listed on the Indonesian Stock Exchange (Note 26).


d. The Subsidiaries
The Subsidiaries, directly and non-directly owned by the Bank as of 31 December 2020
and 2019, were as follows:
Year of
starting the Percentage of
Name of the commercial ownership Total assets
Company operation Type of business Domicile 2020 2019 2020 2019
PT BCA Finance 1981 Investment financing, Jakarta 100% 100% 8,536,082 10,873,175
working capital
financing,
multipurpose
financing, operating
lease, other financing
activities based on
approval from
authorised agency
BCA Finance Limited 1975 Money lending and Hong Kong 100% 100% 909,996 783,743
remittance
PT Bank BCA Syariah 1991 Sharia banking Jakarta 100% 100% 9,720,254 8,634,374
PT BCA Sekuritas 1990 Securities brokerage Jakarta 90% 90% 1,258,384 762,320
dealer and
underwriter for
issuance of
securities
PT Asuransi Umum 1988 General or loss Jakarta 100% 100% 2,127,340 2,060,362
BCA insurance
PT BCA Multi Finance 2010 Investment financing, Jakarta 100% 100% 1,069,918 1,358,022
(previously working capital
PT Central financing,
Santosa Finance) multipurpose
financing, operating
lease, other financing
activities based on
approval from
authorised agency
PT Asuransi Jiwa 2014 Life insurance Jakarta 90% 90% 1,467,896 1,154,689
BCA
PT Central Capital 2017 Venture capital Jakarta 100% 100% 405,964 404,054
Ventura
PT Bank Digital BCA 1965 Banking Jakarta 100% 100% 2,893,909 2,808,300
(previously
PT Bank Royal
Indonesia)
PT BCA Finance
PT BCA Finance, a company domiciled in Indonesia and located at Wisma BCA Pondok
Indah, 2nd Floor, Jalan Metro Pondok Indah No. 10, South Jakarta, is engaged in
investment financing, working capital financing, multipurpose financing, operating lease,
other financing activities based on approval from authorised agency.
PT BCA Finance was established in 1981 under the name of PT Central Sari Metropolitan
Leasing Corporation (“CSML”). At its inception, the shareholders of CSML were PT Bank
Central Asia and Japan Leasing Corporation.
In 2001, PT Central Sari Metropolitan Leasing Corporation changed its name to

PT Central Sari Finance (“CSF”), followed by the change in the composition of its
shareholders, where PT Bank Central Asia Tbk became the majority shareholder, and the
change in its business focus to motor vehicles financing activities, particularly in vehicles
with four or more wheels. Further, based on the Decision Letter of Minister of Law and
Human Rights of the Republic of Indonesia No.C-08091 HT.01.04.TH.2005 dated
28 March 2005, PT Central Sari Finance’s name was changed to PT BCA Finance.


d. The Subsidiaries (continued)
BCA Finance Limited
BCA Finance Limited, a company domiciled in Hong Kong and located at The Center, 47th
Floor, Unit 4707, 99 Queen’s Road Central, Hong Kong, is engaged in money lending and
remittance and has been operated commercially since 1975.
PT Bank BCA Syariah
PT Bank BCA Syariah, a company domiciled in Indonesia and located at Jalan Raya
Jatinegara Timur No. 72, East Jakarta, is engaged in sharia banking activities and has
been operated commercially since 1991.
Based on the Deed of Resolutions in lieu of General Meeting of Shareholders of PT Bank

UIB No. 49, of Notary Public Ny. Pudji Redjeki Irawati, S.H., dated 16 December 2009,
PT Bank UIB changed its business activities to become sharia bank and changed its name
to PT Bank BCA Syariah. The deed of amendment was approved by the Minister of Justice
of the Republic of Indonesia in its Decision Letter No. AHU-01929.AH.01.02 dated
14 January 2010.
The change in business activities of this subsidiary from conventional bank into sharia
bank was approved by the Governor of Bank Indonesia through its Decision Letter
No. 12/13/KEP.GBI/DpG/2010 dated 2 March 2010. Through this approval, on 5 April
2010, PT Bank BCA Syariah officially operated as a sharia bank.
On 10 December 2020, PT Bank BCA Syariah entered into a merger with PT Bank Interim
Indonesia, a company domiciled in Jakarta. The decision on the merger is stated in Deed
No. 65, of Notary Public Christina Dwi Utami S.H., M.Hum., M.Kn., Notary in Jakarta,
dated 16 November 2020.
1. Merger plan of PT Bank BCA Syariah and PT Bank Interim Indonesia, in which
PT Bank BCA Syariah will act as the beneficiary bank.
2. Compile the merger plan.
3. Approve the stock split of the Bank in accordance with the merger plan, where 1 share
will be split into 1,000 shares so that the nominal value of the Bank's shares, which
was originally Rp 1,000,000 (one million rupiah) for each share, becomes Rp 1,000
(one thousand rupiah) stock.
4. Approved the increase in issued and paid-up capital in relation to the merger by
issuing 258,883,207 new shares so that the total number of outstanding shares was
2,255,183,207 shares. The new shares will be allocated to shareholders of PT Bank
Interim Indonesia consist of of PT Bank Central Asia Tbk will get 258,883,137 shares
and PT BCA Finance will get 70 shares.
The deed of amendment was approved by the Minister of Law and Human Rights of the
Republic of Indonesia in its Decision Letter No. AHU-AH.01.10-0012509 dated
10 December 2020.


PT BCA Sekuritas
PT BCA Sekuritas, a company domiciled in Indonesia and located at Menara BCA, Grand
Indonesia, 41st Floor, Suite 4101, Jalan M.H. Thamrin No. 1, Jakarta, is engaged as
securities brokerage dealer and underwriter for issuance of securities since 1990.
On 2 October 2012, based on the Deed of Minutes of Extraordinary General Meeting of

Shareholders of PT Dinamika Usaha Jaya No. 5, of Notary Public Dr. Irawan Soerodjo,
S.H., Msi., PT Dinamika Usaha Jaya changed its name to PT BCA Sekuritas. This change
was approved by the Minister of Law and Human Rights of the Republic of Indonesia in
its Decision Letter No. AHU-54329.AH.01.02 dated 22 October 2012.
PT Asuransi Umum BCA
PT Asuransi Umum BCA, a company domiciled in Indonesia and located at Sahid

Sudirman Center Building, 10th Floor/unit E, F, G, H Jalan Jendral Sudirman Kav. 86,
Jakarta, is engaged in insurance activities, particularly in general or loss insurance
activities.
PT Asuransi Umum BCA was established in 1988 under the name of PT Asuransi
Ganesha Danamas. In 2006, PT Asuransi Ganesha Danamas changed its name to
PT Transpacific General Insurance and later in 2011, this subsidiary’s name was changed
to PT Central Sejahtera Insurance.
On 5 December 2013, based on the Deed of Minutes of Extraordinary General Meeting of

Shareholders of PT Central Sejahtera Insurance No. 7, of Notary Public Veronica Sandra
Irawaty Purnadi, S.H., PT Central Sejahtera Insurance changed its name to PT Asuransi
Umum BCA. This change was approved by the Minister of Law and Human Rights of the
Republic of Indonesia in its Decision Letter No. AHU-64973.AH.01.02 dated 11 December
2013.
PT BCA Multi Finance (previously PT Central Santosa Finance)
PT BCA Multi Finance (previously PT Central Santosa Finance), a company domiciled in

Indonesia and located at WTC Mangga Dua, 6th Floor, Block CL No. 001, Jalan Mangga
Dua Raya No. 8, Kelurahan Ancol, Kecamatan Pademangan, Jakarta, is engaged in
investment financing, working capital financing, multipurpose financing, operating lease,
other financing activities based on approval from authorised agency.
PT Central Santosa Finance was incorporated in the Republic of Indonesia with Deed of
Notary Public Fransiscus Xaverius Budi Santosa Isbandi, S.H., dated 29 April 2010
No. 95. The deed was approved by the Minister of Law and Human Rights of
the Republic of Indonesia in its Decision Letter No. AHU-23631.AH.01.01 dated
10 May 2010.
On 27 May 2019, based on the Deed of Minutes of Extraordinary General Meeting of

Shareholders of PT Central Santosa Finance No. 54 of Notary Public Veronica Sandra
Irawaty Purnadi, S.H., PT Central Santosa Finance changed its name to PT BCA Multi
Finance. This change was approved by Minister of Law and Human Rights of Republic of
Indonesia in its Decision Letter No. AHU-0029530.AH.01.02 dated 29 May 2019.


PT Asuransi Jiwa BCA

PT Asuransi Jiwa BCA, a company domiciled in Indonesia and located at Chase Plaza
Building, 22nd floor, Jalan Jenderal Sudirman Kav 21, Jakarta 12920, is engaged in life
insurance activities, including life insurance with sharia principle.
PT Asuransi Jiwa BCA was incorporated in the Republic of Indonesia with Deed of Notary
Public of Dr. Irawan Soerodjo, S.H., Msi., dated 16 October 2013 No. 90. The deed was
approved by the Minister of Law and Human Rights of the Republic of Indonesia in its
Decision Letter No. AHU-56809.AH.01.01 dated 7 November 2013.
The Subsidiary obtained business permit in life insurance activities from the Chairman of
the Board of Commissioner of Financial Services Authority through Decision Letter
No. KEP-91/D.05/2014 dated 14 July 2014.
PT Central Capital Ventura
PT Central Capital Ventura, a company domiciled in Indonesia and located at Office

8 Building, 16th floor, Unit F, SCBD Lot 28, Jalan Jenderal Sudirman Kav 52-53, Kelurahan
Senayan, Kecamatan Kebayoran Baru, South Jakarta, is engaged in venture capital
activities.
PT Central Capital Ventura was incorporated in the Republic of Indonesia with Deed of
Notary Public Veronica Sandra Irawaty Purnadi, S.H., dated 25 January 2017 No. 15. The
deed was approved by the Minister of Law and Human Rights of the Republic of Indonesia
in its Decision Letter No. AHU-0004845.AH.01.01 dated 2 February 2017. The Subsidiary
obtained venture capital business permit based on Copy of Decision of Board
of Commissioner of Financial Services Authority number: KEP-39/D.05/2017 dated
19 June 2017.
PT Bank Digital BCA (previously PT Bank Royal Indonesia)
PT Bank Digital BCA (previously PT Bank Royal Indonesia), a company domiciled in

Indonesia and located at Jalan Suryopranoto No.52, Central Jakarta, Indonesia, is
engaged in banking and has been operated since 1965.
PT Bank Royal Indonesia was established under the name of PT Bank Rakjat
Parahyangan based on Notarial Deed No. 35 of Notary Public R. Soerojo Wongsowidjojo,
SH., dated 25 October 1965. Based on Amendments to the Articles of Association No. 19
dated 21 August 1982, of Notary Public R. Soerojo Wongsowidjojo, SH., PT Bank Rakjat
Parahyangan changed its name to PT Bank Pasar Rakyat Parahyangan. The deed of
establishment was approved by Ministry of Justice of the Republic of Indonesia in its
Decision Letter No. C2-1092-HT.01.01.TH.82 dated 3 September 1982.
In 1990, based on the Deed of Resolution of PT Bank Pasar Rakyat Parahyangan No. 68
dated 8 January 1990, of Notary Public Misahardi Wilamarta, S.H., PT Bank Pasar Rakyat
Parahyangan changed its name to PT Bank Royal Indonesia, with status and activity of
conventional Bank, and the location changed to Jakarta.
PT Bank Royal Indonesia obtained its conventional banking license from the Minister of
Finance of the Republic of Indonesia through its letter No. 1090/KMK.013/090 dated 12
September 1990 and as foreign currency trader from Bank Indonesia through its letter
No. 30/182/UOPM dated 13 November 1997 which was extended through Decree of
Banking Licensing and Information of Bank Indonesia No. 5/7/KEP.Dir.PIP.2003 dated
24 December 2003, as set out in Letter of Bank Indonesia No. 10/449/DPIP/Prz dated
2 May 2008.


PT Bank Digital BCA (previously PT Bank Royal Indonesia) (continued)
Based on the deed of Minutes of Extraordinary General Meeting of Shareholders of

PT Bank Central Asia No. 62 dated 20 June 2019, of Notary Public Christina Dwi Utami,
S.H., M.Hum., M.Kn., the Bank has decided to acquire PT Bank Royal Indonesia.
Acquisition of PT Bank Royal Indonesia was approved by Financial Services Authority

(“OJK”) through its Letter No. SR-60/PB.33/2019 dated 22 October 2019.
Based on the Deed of Minutes of Extraordinary General Meeting of PT Bank Royal

Indonesia No. 308 dated 31 October 2019, of Notary Public Christina Dwi Utami, S.H.,
M.Hum., M.Kn., the shareholders approved the transfer of all issued shares in PT Bank
Royal Indonesia owned by PT Royalindo, Mr. Leslie, Mr. Ibrahim, Mr. Herman,
Mr. Sugiarto, and Mr. Nevin to the Bank and PT BCA Finance (Subsidiary) amounted to
99.99% and 0.01%, respectively (Note 4). This deed was approved by the Minister of Law
and Human Rights of the Republic of Indonesia in its Decision Letter No. AHU-AH.01.03-
0356474 dated 7 November 2019.
Based on the Deed of Resolutions of Shareholders of PT Bank Royal Indonesia No. 37,
of Notary Public Sakti Lo, S.H., Notary in Jakarta, dated 2 April 2020, PT Bank Royal
Indonesia changed its name to PT Bank Digital BCA. The deed of amendment was
approved by the Minister of Law and Human Rights of the Republic of Indonesia in its
Decision Letter No. AHU-0027414.AH.01.02 dated 2 April 2020.
e. Board of Commissioners and Board of Directors
The compositions of the Bank’s management as of 31 December 2020 and 2019 are as
follows:
2020 2019
President Commissioner : Djohan Emir Setijoso Djohan Emir Setijoso
Commissioner : Tonny Kusnadi Tonny Kusnadi
Independent Commissioner : Cyrillus Harinowo Cyrillus Harinowo
Independent Commissioner : Raden Pardede Raden Pardede
Independent Commissioner : Sumantri Slamet Sumantri Slamet
Board of Directors
President Director : Jahja Setiaatmadja Jahja Setiaatmadja
Deputy President Director : Armand Wahyudi Hartono Armand Wahyudi Hartono
Deputy President Director : Suwignyo Budiman Suwignyo Budiman**)
Director : Tan Ho Hien/Subur Tan Tan Ho Hien/Subur Tan
Director : Henry Koenaifi Henry Koenaifi
Independent Director : Erwan Yuris Ang Erwan Yuris Ang
Director : Rudy Susanto Rudy Susanto
Director : Lianawaty Suwono Lianawaty Suwono
Director : Santoso Santoso
Director : Vera Eve Lim Vera Eve Lim
Director *) : Haryanto Tiara Budiman***) Inawaty Handojo**)
Director : Gregory Hendra Lembong***) -
*)
Compliance Director
**)
Effective since 3 October 2019
***)
Effective since 2 Juni 2020


e. Board of Commissioners and Board of Directors (continued)
The composition of the Bank’s management as of 31 December 2020 based on the Deed
of Resolution of PT Bank Central Asia No. 162 dated 28 May 2020, of Notary Public
Christina Dwi Utami, S.H., M.Hum., M.kn., a Notary of the Municipality of West Jakarta.
f. Audit Committee
The Bank’s Audit Committee as of 31 December 2020 and 2019 are as follows:
Chairman : Cyrillus Harinowo

Member : Ilham Ikhsan
Member : Tjen Lestari
The establishment of the Bank’s Audit Committee was in line with Financial Services
Authority Regulation (“POJK”) No. 55/POJK.04/2015 dated 23 December 2015 regarding
Establishment and Implementation Guidelines on Audit Committee Work.
g. Internal Audit Division and Corporate Secretary
The Head of the Bank’s Internal Audit Division as of 31 December 2020 and 2019 is as
follows:
Internal Audit Division Head : Ayna Dewi Setianingrum
The Corporate Secretary of the Bank as of 31 December 2020 and 2019 is as follows:
Corporate Secretary : Raymon Yonarto
h. Number of employees
As of 31 December 2020 and 2019, the Bank and Subsidiaries had 26,123 and 25,877
permanent employees.
Key management personnel of the Bank consists of members of Board of Commissioners

and Board of Directors.
i. Changes in regulation and supervision of capital market sectors and banking

sectors
Effective since 31 December 2012, functions, duties, and regulatory authorities and
supervisory in capital market sectors have been transferred from Bapepam-LK Ministry of
Finance to Capital Market and Financial Institutions Agency section in OJK. Effective since
31 December 2013, functions, duties, and regulatory authorities and supervisory in
banking sectors shift from Bank Indonesia to OJK.
j. Completion of the consolidated financial statements
The Bank’s Management is responsible for the preparation of these consolidated financial
statements, which were authorised for issuance on 29 January 2021.


2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
The significant accounting policies applied by the Bank and its Subsidiaries (“the Group”) in
the preparation of its consolidated financial statements are consistent with those of
the consolidated financial statements for the year ended 31 December 2019, except for
the adoption of new and amended standards and interpretations effective beginning 1 January
2020 as disclosed in Note 2d as follows:
a. Statement of compliance
The consolidated financial statements of the Group have been prepared and presented
in accordance with Indonesian Financial Accounting Standards (“SFAS”) which
include Statement and Interpretation issued by the Financial Accounting Standard
Board of Indonesian Institute of Accountant and Bapepam-LK Regulation
No. KEP-347/BL/2012 dated 25 June 2012, Regulation No. VIII.G.7 regarding
“Presentation and Disclosure of Public Company’s Financial Statements”.
Financial statements of PT Bank BCA Syariah (Subsidiary) are presented in accordance

with Sharia Financial Accounting Standards and other Financial Accounting Standards
issued by Indonesian Institute of Accountant.
b. Basis for preparation of the consolidated financial statements
These consolidated financial statements are presented in Rupiah, which is the functional
currency. Except as otherwise stated, the financial information presented has been
rounded to the nearest million of Rupiah.
The consolidated financial statements have been prepared under the historical cost
concept, except for fixed assets - land, financial assets at fair value through other
comprehensive income, and financial assets and liabilities (including derivative
instruments) at fair value through profit or loss, which are measured at fair value.
The consolidated financial statements have been prepared based on the accrual basis,
except for the consolidated statements of cash flows.
The consolidated statements of cash flows present the changes in cash and cash
equivalents from operating, investing and financing activities, and are prepared using the
direct method. For the purpose of the presentation of the consolidated statements of cash
flows, cash and cash equivalents consist of cash, current accounts with Bank Indonesia,
current accounts with other banks, placements with Bank Indonesia and other banks
mature within 3 (three) months or less from the date of acquisition, as long as they are not
being pledged as collateral for borrowings nor restricted.
c. Use of judgments, estimates and assumptions
The preparation of consolidated financial statements in conformity with Indonesian

Financial Accounting Standards (“SFAS”) requires management to make judgments,
estimates and assumptions that affect the application of accounting policies and the
reported amounts of assets, liabilities, income and expenses. Although these estimates
are based on management’s best knowledge of current events and activities, actual results
may differ from prior estimates.


2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)
c. Use of judgments, estimates and assumptions (continued)
In order to provide understanding of the financial performance of the Group, due to the
significance of their nature or amount, several items of income or expense have been
presented separately.
Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to

accounting estimates are recognised in the period in which the estimate are revised and
in any future periods affected.
Information about significant areas of estimation uncertainty and critical judgments in

applying accounting policies that have significant effect on the amount recognised in the
consolidated financial statements are described in Note 3.
d. Changes in accounting policies
Financial Accounting Standard Board of Indonesian Institute of Accountant (DSAK-IAI)

has issued the following amendments and interpretations which were effective on or after
1 January 2020 as follows:
- SFAS 71 “Financial Instruments";

- SFAS 72 “Revenue from Contracts with Customers”;
- SFAS 73 “Leases”;
- Amendment to SFAS 1 “Presentation of Financial Statement”;
- Amendment to SFAS 15 “Investment in Associates and Joint Ventures: Long-term
Interests in Associates and Joint Ventures”;
- Amendment to SFAS 25 “Accounting Policies, Changes in Accounting Estimates and
Errors”;
- Amendment to SFAS 62 “Insurance Contract";
- Amendment to SFAS 71 “Financial Instruments: Prepayment Features with Negative
Compensation”;
- Amendment to SFAS 73 “Leases related to COVID-19 Rent Concessions”;
- Amendment to SFAS 102 “Accounting for Murabahah”;
- Annual improvements 2019 to SFAS 1 “Presentation of Financial Statements”;
- IFAS 35 “Presentation of Non-Profit Oriented Entities Financial Statements”;
- IFAS 36 “Interpretation of Interaction between Provisions relating with Right of Land in
SFAS 16: Fixed Assets and SFAS 73: Leases”;
- IFAS 101 “Recognition of Deferred Murabahah Income without Significant Inventory
Ownership Risks”;
- IFAS 102 “Impairment of Murabahah Receivables”;
- PPSAK 13 “Revocation of SFAS 45 Financial Reporting for Non-profit Organisations”.
Except for the changes as explained below, the implementation of the above standards
did not result in substantial changes to the Group’s accounting policies and had no
material impact to the consolidated financial statements for current period or prior financial
years. Impact of the implementation of these new standards disclosed in Note 53.
SFAS 71 "Financial Instruments"
SFAS 71 replaces SFAS 55 (Revision 2014) “Financial Instruments: Recognition and

Measurement” and introduces new requirements for classification and measurement for
financial instruments based on business model and contractual cashflow assesstment,
recognition and measurement for allowance for impairment losses of financial instruments
using the expected credit loss model, which replaced the incurred credit loss model and
also provides simplified approach to hedge accounting.


d. Changes in accounting policies (continued)
SFAS 71 "Financial Instrument" (continued)
In accordance with the transition requirements in SFAS 71, the Group elected to apply
retrospectively with the cumulative effect of initial implementation recognised at 1 January
2020 and did not restate comparative information. The Group has adjusted the beginning
balance of 2020 retained earnings amounting Rp 6,830,539 net after tax (Note 53).
The hedge accounting rules in this standard also had no impact to the Group as currently
the Group did not enter into transactions related to the hedge accounting.
The Bank’s subsidiaries engaged in insurance have not implemented SFAS 71 in 2020 in
accordance with the prevailing standard.
SFAS 73 "Leases"
In relation to the implementation of SFAS 73, the Group as lessee recognised right-of-use
assets and leases liabilities related to leases which were previously classified as operating
leases based on SFAS 30 “Leases“, except for short-term leases or leases with low value
assets, refer to Note 2ai. the Group has applied SFAS 73 using modified retrospective
approach without restated comparative period. Lease liabilities were measured at the
present value of the remaining lease payments, discounted using the Group’s incremental
borrowing rate as of 1 January 2020. Right-of-use assets were measured at the amount
equal to the lease liability, adjusted by the amount of any prepaid or accrued lease
payments relating to that lease recognised in the balance sheet as at 31 December 2019.
In applying SFAS 73 for the first time, the Group has used the following practical
expedients permitted by the standard:
• Applying a single discount rate to a portfolio of leases with reasonably similar

characteristics;
• Relying on previous assessments on whether leases are onerous as an alternative to
performing an impairment review - there were no onerous contracts as at 1 January
2020;
• Accounting for operating leases with a remaining lease term of less than 12 months
as at 1 January 2020 as short-term leases;
• Excluding initial direct costs for the measurement of the right-of-use asset at the date
of initial application; and
• Using hindsight in determining the lease term where the contract contains options to
extend or terminate the lease.
The Group has also elected not to reassess whether a contract contains a lease at the
date of initial application. Instead, for contracts entered into before the transition date, the
Group relied on its assessment made applying SFAS 30 and IFAS 8 in determining
whether an arrangement contains a lease.
To determine the incremental borrowing rate, the Group:
• Uses a build-up approach that starts with a risk-free interest rate adjusted for credit
risk for leases held by Group (AAA spread); and
• Makes adjustments specific to the lease, for example, lease term.


e. Basis of consolidation
The consolidated financial statements consist of financial statements of the Bank and
Subsidiaries (PT BCA Finance, BCA Finance Limited, PT Bank BCA Syariah, PT BCA
Sekuritas, PT Asuransi Umum BCA, PT BCA Multi Finance (previously PT Central
Santosa Finance), PT Asuransi Jiwa BCA, PT Central Capital Ventura and PT Bank Digital
BCA (previously PT Bank Royal Indonesia) together “the Group”. Subsidiaries are all
entities over which the Bank has control.
Subsidiaries are all entities (including structured entities) over which the Group has
control. The Group controls an entity when the Group is exposed to, or has rights to,
variable returns from its involvement with the entity and has the ability to affect those
returns through its power over the entity. Subsidiaries are fully consolidated from the date
on which control is transferred to the Group. They are de-consolidated from the date on
which that control ceases.
The Group applies the acquisition method to account for business combinations.
The consideration transferred for the acquision of a Subsidiary is the fair value of the
assets transferred, the liabilities incurred to the former owners of the acquiree and the
equity interests issued by the Group. The consideration transferred includes the fair value
of any asset or liability resulting from a contingent consideration arrangement. Identifiable
assets acquired and liabilities and contingent liabilities assumed in a business
combination was measured initially at their fair values at the acquisition date.
All material intercompany transactions, balances, gains and losses are eliminated.
The Group recognises any non-controlling interest in the acquiree on a acquisition-by-

acquisition basis, either at fair value or at the non-controlling interest’s proportionate share
of the acquiree’s net assets. Non-controlling interest is reported as equity in the
consolidated statement of financial position, separated from the owner of the parent’s
equity. Non-controlling interest is recognised at the date of business combination.
The excess of the consideration transferred, the amount of any non-controlling interest in
the acquiree and the fair value at the acquisition date of any previous equity interest in the
acquiree over the fair value of the net identifiable assets acquired is recorded as goodwill.
If those amounts are less than the fair value of the net identifiable assets of the business
acquired, in the case of a bargain purchase, the difference is recognised directly in the
consolidated statement of profit or loss.
Any contingent consideration to be transferred by the Group is recognised at fair value at

the acquisition date. Subsequent changes to the fair value of the contingent consideration
that is deemed to be an asset or liability is recognised in accordance with SFAS 71 (2019:
SFAS 55 (Revised 2014)) “Financial lnstrument: Recognition and Measurement” in the
consolidated statement of profit or loss. Contingent consideration that is classified as
equity that is not remeasured, and its subsequent settlement is accounted for within
equity.


e. Basis of consolidation (continued)
Acquisition-related costs are expensed as incurred.
Non-controlling interests are presented in equity in the consolidated statements of

financial position, separated from equity, which can be attributed to the owner, and
expressed as the proportion of non-controlling shareholders for current year earnings and
equity that can be attributed to non-controlling interests based on ownership percentage
of non-controlling shareholders in the Subsidiary.
If the Group losses control of a Subsidiary, the Group:
● Derecognises the assets and liabilities of the former Subsidiary from the consolidated
statements of financial position;
● Recognises any investment retained in the former Subsidiary at fair value on the date
when control is lost and subsequently accounts for it and for any amounts owed by or
to the former Subsidiary in accordance with the relevant financial accounting standard.
That fair value is regarded as the fair value on initial recognition of a financial asset in
accordance with SFAS 71 (2019: SFAS 55 (Revised 2014), “Financial Instruments:
Recognition and Measurement”;
● Recognises the gain or loss associated with the loss of control attributable to the
former controlling interest.
Changes affected the Bank’s ownership interest and equity of Subsidiary that do not result
in the loss of control are accounted for as equity transactions and presented as other
equity components within equity in the consolidated statements of financial position.
Business combination of entities under common control transactions, such as transfer of

business in relation to reorganisation of entities within the same business group, is not a
change of ownership in terms of economic substance, therefore such transaction cannot
generate any gains or losses for the Group as a whole as well as the individual entity
within the business group.
Business combination of entities under common control transactions, according to

SFAS No. 38 (Revised 2012), “Business Combination under Common Control”, is
recognised at its carrying amount based on pooling-of-interest method. Entity that
receives the business as well as the entity that disposes the business recognises the
difference between the proceeds transferred/received and carrying amount arising from a
business combination under common control transaction as part of equity in the additional
paid-in capital account and will never be recognised as realised profit or loss or reclassified
into retained earnings in the future.
f. Translation of transactions in foreign currencies
Items included in the consolidated financial statements of the Group are measured using
the currency of the primary economic environment in which the entity operates (the
"functional currency").


f. Translation of transactions in foreign currencies (continued)
The Group domiciled in Indonesia maintained its accounting record in Rupiah, which is
the functional and presentation currency of the Group. Transactions denominated in
foreign currencies are translated into Rupiah at the exchange rates prevailing at the date
of the transaction. At the reporting date, year-end balances of monetary assets and
liabilities denominated in foreign currencies are translated into Rupiah at the exchange
rates prevailing at the date of consolidated statements of financial position.
For consolidation purposes, foreign currency financial statements of the Bank's overseas
Subsidiary are translated into Rupiah based on the following basis:
(1) Assets and liabilities, commitments and contingencies are translated using the
Reuters spot rates at 16:00 WIB at the statement of financial position date.
(2) Income, expenses, gains and losses represent the accumulated amount from monthly
profit or loss balance during the year, are translated into Rupiah using the average
Reuters middle rate for the respective month.
(3) Equity accounts are translated using historical rates.
(4) Statements of cash flows is translated using the Reuters spot rate at 16:00 WIB at the
statement of financial position date, except for profit or loss accounts which are
translated using the average middle rates and equity accounts which are translated
using historical rates.
Differences arising from the above translation are presented as "foreign exchange
differences arising from translation of financial statements in foreign currency" under the
equity section of the consolidated statements of financial position.
Exchange gains or losses arising from transactions in foreign currencies and from the
translation of monetary assets and liabilities in foreign currencies are recognised in the
current year consolidated profit or loss.
The foreign currency gain or loss on monetary items is the difference between amortised
cost at Rupiah at the beginning of the period as adjusted for effective interest and
payments during the period, and the amortised cost measured in foreign currency
translated into Rupiah at the exchange rate at the end of the year.
Summarised below are the major exchange rates as of 31 December 2020 and 2019,
using Reuters middle rate at 16:00 WIB (full amount of Rupiah):
Foreign currencies 2020 2019
1 United States Dollar (USD) 14,050.0 13,882.5

1 Australian Dollar (AUD) 10,752.5 9,725.4
1 Singapore Dollar (SGD) 10,606.2 10,315.1
1 Hong Kong Dollar (HKD) 1,812.3 1,782.8
1 Great Britain Poundsterling (GBP) 19,012.5 18,238.1
100 Japanese Yen (JPY) 13,597.0 12,781.0
1 Euro (EUR) 17,234.4 15,570.6


g. Financial assets and liabilities
g.1. Financial assets
Policies applied before 1 January 2020
In accordance with SFAS 55, the Group classifies their financial assets in
the following categories at initial recognition (a) at fair value through profit or loss,
(b) loans and receivables, (c) held-to-maturity, and (d) available-for-sale. This
classification depends on the purpose of obtaining these financial assets.
Management determines the classification of financial assets at the time of initial
recognition.
(a) Financial assets recognised at fair value through profit or loss
This category has 2 (two) sub-classifications, i.e. those designated as such

upon initial recognition and those classified as held for trading and financial
assets which at the initial recognition have been determined by the Group to
be measured at fair value through profit or loss.
Held for trading are those financial assets that the Group acquired or incurred
principally for the purpose of selling or repurchasing in the near term, or held
as part of a certain financial instrument portfolio that is managed together for
short-term profit (short term profit-taking). Derivatives are also categorised as
trading groups, except derivatives that are designated and effective as
hedging instruments.
(b) Loans and receivables
Loans and receivables are non-derivative assets with fixed or determinable

payments and fixed maturity did not have quotation in active market, unless:
● those that the Group intends to sell immediately or in the short term, which
are classified as held for trading, and those that the Bank upon initial
recognition designates as at fair value through profit or loss;
● those that upon initial recognition designates as available-for-sale; or
● those for which the Group may not recover substantially all of its initial
investment, other than because of deterioration of loans and receivables.
Loans and receivables are initially recognised at fair value plus transaction
costs and subsequently measured at amortised cost using the effective
interest rate method less allowance for impairment losses. Interest income on
financial assets classified as loans and receivables is included in the
consolidated statements of profit or loss and reported as “Interest income”. In
the case of impairment, the impairment loss is reported as a deduction from
the carrying value of the financial assets classified as loan and receivables
and recognised in the consolidated statement of profit or loss as “Allowance
for impairment losses on financial assets”.


g. Financial assets and liabilities (continued)
g.1. Financial assets (continued)
Policies applied before 1 January 2020 (continued)
(c) Held-to-maturity financial assets
Held-to-maturity financial assets are non-derivative financial assets with fixed or

determinable payment and fixed maturities that the Group has the positive
intention and ability to held to maturity other than:
● those that upon initial recognition designated as at fair value through profit
or loss;
● those that the Group designated as available-for-sale; and
● those that met the definition of loans and receivables.
(d) Financial assets available-for-sale
Available-for-sale financial assets are non-derivative financial assets that are

intended to be held for certain period of time, which may be sold in response to
needs for liquidity or changes in interest rates or exchange rates or that are not
classified as loans and receivables, held-to-maturity financial assets or financial
assets at fair value through consolidated statements of profit or loss.
Policies applied from 1 January 2020
In accordance with SFAS 71, the Group classifies its financial assets in the following
categories: (a) financial assets measured at amortised cost, (b) financial assets at
fair value through other comprehensive income, and (c) financial assets at fair value
through profit or loss.
The Group uses 2 (two) basis to classify its financial assets which are group
business model in managing financial assets and contractual cash flow
characteristics solely payment of principal and interest (‘SPPI”) from its financial
assets.
Business model assessment
The Group determines its business model based on the level of most reflects how
groups of financial assets are managed to achieve business objective.


Policies applied from 1 January 2020 (continued)
Business model assessment (continued)
The Group business model are not assessed based on each of its instrument, but at
portofolio level in higher aggregate and based on the following factors:
• How the performance of the business model and the financial assets held within
that business model are evaluated and reported to key management personnel;
• The risks that affect the performance of the business model (and the financial
assets held within that business model) and, in particular, the way those risks
are managed;
• How managers of the business are compensated (for example, whether the
compensation is based on the fair value of the assets managed or on the
contractual cash flows collected);
• Frequency, amount, and expected selling time, are also important aspects from
Group assessment.
Business model assessment is based on a reasonably expected scenario without

considering "worst case" or "stress case" scenario. If the subsequent cash flows are
realised in a different manner than originally expected, the Group does not change
the remaining classification of financial assets held in the business model, but
incorporating those informations in assessing new financial assets or purchasing
financial assets subsequently.
SPPI Testing
As the first step of the classification process, the Group assesses the financial
contractual requirements to identify whether they meet the SPPI testing.
The principal payment for this testing purposes is defined as the fair value of the
financial assets at initial recognition and may change over the lifetime of the financial
assets (for example, if there are payments of principal or amortisation of
premiums/discounts).
The most significant element of interest in a credit agreement is usually a

consideration of the time value of money and credit risk. In exercising the
assessment of SPPI, the Group applies consideration and pays attention into
relevant factors such as the currency in which financial assets are denominated and
the period when interest rates are determined.
Alternatively, contractual terms that provide more than de minimis exposure to risk
or volatility in contractual cash flows that are not related to the basis of the loan
arrangement, do not generate SPPI's contractual cash flows on the total balance. In
such cases, the financial assets are required to be measured at fair value through
profit or loss.


Financial assets measured at amortised cost
A financial asset is measured at amortised cost only if it meets both of the following
conditions:
• The financial assets are held within a business model whose objective is to hold
the asset to collect contractual cash flows (held to collect); and
• Its contractual terms give rise on specified dates to cash flows that are solely
payments of principal and interest on the principal amount outstanding.
A financial asset is initially measured at amortised cost at fair value plus transaction
costs and subsequently measured at amortised cost using effective interest rate less
allowance for impairment losses.
Interest income on financial assets measured at amortised cost is included in the

statement of comprehensive income and recognised as “Interest income”. When
impairment occurs, the impairment loss is recognised as a deduction from the carrying
amount of the investment and recognised in the financial statements as “Allowance for
impairment losses on financial assets”.
Financial assets at fair value through other comprehensive income
A financial asset is measured at fair value through other comprehensive income only if
it meets both of the following conditions:
• The financial assets are held within a business model whose objective is to hold
the asset to collect contractual cash flows and to sell financial asset; and
• Its contractual terms give rise on specified dates to cash flows that are solely
payments of principal and interest on the principal amount outstanding.
At initial recognition, a financial asset measured at fair value through other

comprehensive income recognised at fair value plus the transaction costs and are
subsequently remeasured at its fair values when such gains or losses recognised in
other comprehensive income except for recognition of impairment and foreign
exchange gains and losses, until derecognition of financial asset. If financial asset
measured at fair value through other comprehensive income is impaired, the
cumulative gains or lossess previously recognised at other comprehensive gains
(losses), would be recognised at profit or loss. Interest income is calculated by
applying the effective interest rate and gains or lossess arising from foreign
exchange from monetary assets which classified as at fair value through other
comprehenisve income recognised in the consolidated statement of profit or loss.


Financial assets measured at fair value through profit or loss

All financial assets not classified as measured at amortised cost or at fair value through
other comprehensive income as described above are measured at fair value through
profit or loss.
Financial instruments grouped into this category are recognised at their fair value at
initial recognition; transaction costs are recognised directly in the consolidated
statements of profit or loss. Gains and losses arising from changes in fair value and
sale of financial instruments are recognised in the consolidated statements of profit or
loss and recorded as respectively “Gains (losses) from changes in fair value of financial
instruments” and “Gains (losses) from the sale of financial instruments”. Interest
income from financial instruments measured at fair value through profit or loss is
recorded as interest income as part of net income from transaction measured at fair
value through profit or loss.
Group measures all equity investments at fair value. Where the Group has elected to
present fair value gains and losses on equity investments in other comprehensive
income, there is no subsequent reclassification of fair value gains and losses to profit
or loss following the derecognition of the investment.
g.2. Financial liabilities
There is no changes for classification and measurement of financial liabilities before

and after 1 January 2020. The Group classifies its financial liabilities in the category
of (a) financial liabilities at fair value through profit or loss and (b) financial liabilities
measured at amortised cost. Financial liabilities are derecognised when they have
redeemed or otherwise extinguished or expired.
(a) Financial liabilities measured at fair value through profit or loss
A financial liability is classified as held for trading if it is acquired or incurred

principally for the purpose of selling or repurchasing it in the near term or if it is
part of a portfolio of identified financial instruments that are managed together
and for which there is evidence of a recent actual pattern of short-term profit
taking. Derivatives are also categorised as held for trading instrument unless
they are designated and effective as hedging instruments.
Gains and losses arising from changes in fair value of financial liabilities
classified held for trading are included in the consolidated statements of profit
or loss and reported as “Gains (losses) from changes in fair value of financial
instruments”. Interest expenses on financial liabilities held for trading are
recorded as “Interest expenses”.
Fair value changes related to financial liabilities designated at fair value

through profit or loss are recognised in “Gains (losses) from changes in fair
value of financial instruments”.


g.2. Financial liabilities (continued)
(b) Financial liabilities measured at amortised cost
Financial liabilities that are not classified as at fair value through profit and loss
fall into this category and are measured as amortised cost.
Financial liabilities at amortised cost are initially recognised at fair value plus
transaction costs (if any).
After initial recognition, the Group measures all financial liabilities at amortised
cost using effective interest rate method.
g.3. Recognition
The Group initially recognises loans and deposits on the date of origination.
All other financial assets and liabilities are initially recognised on the trade date at
which the Group becomes a party to the contractual provisions of the instruments.
Regular way purchases and sales of financial assets are recognised on the trade
date at which the Group commits to purchase or sell those assets.
Transaction costs include only those costs that are directly attributable to the
acquisition of a financial asset or issuance of a financial liability and are incremental
costs that would not have been incurred if the instrument had not been acquired or
issued.
Financial assets measured at fair value through profit or loss are initially recognised
at fair value and transaction costs are expensed in the profit or loss. Financial assets
at fair value through other comprehensive income and financial assets at fair value
through profit or loss are subsequently carried at fair value. Financial assets at
amortised cost (2019: loans and receivables and financial asset held to maturity)
initially recognised at fair value, subsequently recognised at amortised cost using
the effective interest rate method.
For financial liabilities, transaction costs are deducted from the amount of debt
initially recognised. Such transactions costs are amortised over the terms of the
instruments based on the effective interest rate method and are recorded as part of
interest expense.


g.4. Determination of fair value
Fair value is the price that would be received to sell an asset or paid to transfer a
liability in an orderly transaction between market participants at the measurement
date in the principal market or, in its absence, the most advantageous market to
which the Group has access at that date. The fair value of a liability reflects its non-
performance risk.
When available, the Group measures the fair value of a financial instrument using
the quoted price in an active market for that instrument.
A financial instrument is regarded as quoted in an active market if quoted prices

are readily and regularly available from an exchange, dealer, broker, industry
group, pricing service or regulatory agency, and those prices represent actual and
regularly occurring market transactions on an arm’s length basis. If the above
criteria are not met, the active market is regarded as being unavailable. Indications
that a market is inactive are when there is a wide bid-offer spread or significant
increase in the bid-offer spread or there are few recent transactions.
For financial instruments with no quoted market price, a reasonable estimate of the
fair value is determined by referencing to the current market value of another
instrument which substantially have the same characteristic or calculated based on
the expected cash flows of the underlying net asset base of the marketable
securities. For the investment in shares do not have readily determinable fair
values, the estimated fair value recognised as at acquisition cost.
For all other financial instruments, fair value is determined using valuation
techniques. In these techniques, fair values are estimated from observable data in
respect of similar financial instruments, using models to estimate the present value
of expected future cash flows or other valuation techniques, using inputs (for
example, LIBOR yield curve, foreign exchange rates, volatilities and counterparty
spreads) existing at the dates of the statement of financial position.
g.5. Derecognition
Financial assets are derecognised when the contractual rights to receive the cash
flows from these assets have ceased to exist or the assets have been transferred
and substantially all the risks and rewards of ownership of the assets are also
transferred (that is, if substantially all the risks and rewards have not been
transferred, the Group tests control to ensure that continuing involvement on the
basis of any retained powers of control does not prevent derecognition). Financial
liabilities are derecognised when they have been redeemed or otherwise
extinguished or expired.


g.6. Modification of financial assets
The Group sometimes renegotiates or otherwise modifies the contractual cash flows
of loans. When this happens, the Group assesses whether the new terms are
substantially different to the original terms. The Group does this by considering,
among others, the following factors:
• If the borrower is in financial difficulty whether the modification merely reduces

the contractual cash flows to amounts the borrower is expected to be able to
pay;
• Significant extension of the loan term when the borrower is not in financial
difficulty;
• Significant change in the interest rate; and
• Change in the loan’s currency.
If the terms are substantially different, the Group derecognises the original financial
asset and recognises a ‘new’ asset at fair value and recalculates a new effective
interest rate for the asset. The date of renegotiation is consequently considered to
be the date of initial recognition for impairment calculation purposes, including for
the purpose of determining whether a significant increase in credit risk has occured.
However, the Group also assesses whether the new financial asset recognised is
deemed to be credit-impaired at initial recognition, especially in circumstances
where the renegotiation was driven by the debtor being unable to make the originally
agreed payments. Differences in the carrying amount are also recognised in profit
or loss as a gain or loss on derecognition.
If the terms are not substantially different, the renegotiation or modification does not
result in derecognition, and the Group recalculates the gross carrying amount based
on the revised cash flows of the financial asset and recognises a modification gain
or loss in consolidated statement of profit or loss. The new gross carrying amount is
recalculated by discounting the modified cash flows at the original effective interest
rate.
g.7. Reclassification of financial assets
Financial assets that are no longer held for trading or repurchase of financial assets
in the near future could be reclassified as loans and receivables if it met the definition
of loans and receivables and entity has the intention and ability to hold the financial
assets for foreseeable future or until maturity date.


g.7. Reclassification of financial assets (continued)
The Group shall not classify any financial assets as held-to-maturity if during
the current financial year or during the two preceding financial years, the Group
has sold or reclassified more than an insignificant amount of held-to-maturity
investments before maturity (more than insignificant in relation to the total amount
of held-to-maturity investments) other than sales or reclassifications that:
(a) are so close to maturity or the financial asset's call date that changes in
the market rate of interest would not have a significant effect on the financial
asset's fair value;
(b) occur after the Group has collected substantially all of the financial asset’s
original principal through scheduled payments or prepayments; or
(c) are attributable to an isolated event that is beyond the Group control, is non-
recurring and could not have been reasonably anticipated by the Group.
Reclassification of financial assets from held-to-maturity classification to available-

for-sale are recorded at fair value. Unrealised gains or losses shall be recognised in
other comprehensive income until the financial assets is derecognised, at which time
the cumulative gain or loss previously recognised in other comprehensive income
shall be reclassified from equity to statement of profit or loss as a reclassification
adjustment.
The Group can reclassify its all of its financial assets when and only, its business
model for managing those financial assets changes.
The characteristic of business model changes must significantly impact to the Group
operational activities such as collecting, disposing or terminating a business line.
In addition, the Group has to prove the changes to external parties.
The Group will reclassify all financial assets impacted by business model changes.
Changes of the objective of the Group’s business model must be impacted before
reclassification date.
The following lists are not changes in business model:
(a) changes in intention in relation with certain financial asset (even in situations of
significant changes in market conditions).
(b) temporary loss of certain markets for financial assets.
(c) transfer of financial asset between Group with different business model.


g.8. Classification of financial assets and liabilities
The Group classifies the financial assets and liabilities into classes that reflects
the nature of information and take into account the characteristic of those financial
instruments. The classification can be seen in the table below.
Category of financial assets and Classes (as determined by

Subclasses
liabilities the Group)
Financial assets at Securities
Financial assets held for
fair value through Placement with other Banks
trading
profit or loss Derivative assets
Cash
Current accounts with Bank Indonesia
Current accounts with other banks
Placements with Bank Indonesia and other banks
Acceptance receivables
Bills receivable
Securities purchased under agreements to resell
Loans receivable
Consumer financing receivables
Loans and
receivables Finance leases receivables
Financial
Assets related to sharia transactions - murabahah receivables
assets
Accrued interest income
Transactions related to ATM
and credit card
Unaccepted bills receivables
Other assets
Receivables from customer
transactions
Receivables from insurance
transactions
Held-to-maturity
Investment securities
investments
Placements with Bank
Available-for-sale Certificates of Deposits
Indonesia and other banks
financial assets
Financial liabilities at
Financial liabilities held for
fair value through Derivative liabilities
trading
profit or loss
Deposits from customers
Sharia deposits
Financial liabilities at Deposits from other banks
amortised cost Acceptance payables
Securities sold under agreements to repurchase
Debt securities issued
Financial
Borrowings
liabilities
Other liabilities:
- Accrued interest expenses
- Liabilities related to ATM and
Accrued expenses and other credit card transactions
liabilities - Liabilities from customer
transactions
- Liabilities from insurance
transactions
Subordinated bonds
Unused credit facilities
Commitment and
Irrevocable letters of credit
contingencies
Bank guarantee issued


g.8. Classification of financial assets and liabilities (continued)
The Group classifies the financial assets and liabilities into classes that reflects
the nature of information and take into account the characteristic of those financial
instruments. The classification can be seen in the table below. (continued)
Category of financial assets and Classes (as determined by the Subclasses

liabilities Group)
Financial assets at fair Securities

Financial assets measured at fair
value through profit Placement with other Banks
value through profit or loss
or loss (FVPL) Derivative assets
Cash
Placements with Bank Indonesia and other banks
Acceptance receivables
Bills receivable
Securities purchased under agreements to resell
Loans receivable
Financial assets at Finance lease receivables
Financial amortised cost Assets related to sharia transactions - murabahah receivables
assets Investment securities
Accrued interest income
Transactions related to
ATM and credit card
Unaccepted bills receivables
Other assets
transactions
transactions
Financial assets at fair
value through other Placements with Bank Indonesia
Certificates of Deposits
comprehensive and other banks
income (FVOCI)
Financial liabilities at
fair value through Financial liabilities measured at
profit or loss (FVPL) fair value through profit or loss Derivative liabilities

Sharia deposits
Financial liabilities at Deposits from other banks
amortised cost Acceptance payables
Securities sold under agreements to repurchase
Debt securities issued
Borrowings
Financial Estimated losses from commitments and contingencies
liabilities Other liabilities:
- Accrued interest expenses
- Liabilities related to ATM
and credit card
Accrued expenses and transactions
other liabilities - Liabilities from customer
transactions
- Liabilities from insurance
transactions
- Finance lease liabilities
Subordinated bonds
Unused credit facilities
Commitment and
Irrevocable letters of credit
contingencies


g.9. Offsetting financial instruments
Financial assets and liabilities are offset and the net amount reported in the
consolidated statements of financial position when there is a legally enforceable
right of set-off and there is an intention to settle on a net basis, or realise the asset
and settle the liability simultaneously. In certain situations, even though master
netting agreements exist, the lack of management intention to settle on a net basis
results in the financial assets and liabilities being reported gross on the consolidated
statements of financial position.
g.10. Financial guarantee contracts and other commitment receivables
Financial guarantee contracts are contracts that require the issuer to make specified
payments to reimburse the holder for a loss incurred because a specified debtor
defaulted to make payments when due, in accordance with the terms of a debt
instrument. Such financial guarantees are given to banks, financial institutions and
other institutions on behalf of customers to secure loans and other banking facilities,
and unused provision of funds facilities.
Financial guarantees are initially recognised in the consolidated financial statements

at fair value on the date the guarantee was given. The fair value of a financial
guarantee at inception is likely to equal the premium received because all
guarantees are agreed on arm’s length terms and the initial fair value is amortised
over the life of the financial guarantees.
Subsequently, they are measured at the higher of amortised amount and expected
credit losses amount based on SFAS 71 (before 1 January 2020, with the present
value of any expected payment).
Allowance for impairment losses on financial guarantee contracts that have credit
risk are calculated based on historical losses.
g.11. Allowance for impairment losses of financial assets
(a) Financial assets carried based at amortised cost
At each reporting date, the Group assess whether there is objective evidence
that financial assets not carried at fair value through profit or loss are impaired.
Financial assets are impaired when objective evidence demonstrates that a
loss event has occurred after the initial recognition of the assets and the loss
event has an impact on the future cash flows on the assets that can be
estimated reliably.


g.11. Allowance for impairment losses of financial assets (continued)
(a) Financial assets carried based at amortised cost (continued)
When a loan is uncollectible, it is written off against the related allowance for
impairment losses. Such loans are written off after all the necessary
procedures have been completed and the amount of the loss has been
determined. Impairment charges relating to financial assets category as held-
to-maturity and loans and receivables are classified in “Allowance for
impairment losses”.
If, in subsequent year, the amount of the impairment loss decreases and the
decrease can be related objectively to an event occurring after the impairment
was recognised (such as an improvement in the debtor’s credit rating), the
previously recognised impairment loss is reversed by adjusting the allowance
account. The amount of the reversal is recognised in the consolidated
statements of profit or loss.
Subsequent recoveries of loans written off are credited to the other operating
income.
Objective evidence that financial assets are impaired can include default or
delinquency by a borrower, restructuring of a loan by the Group on terms that
the Group would not otherwise consider, indications that a borrower or issuer
will enter into bankcruptcy, the disappearance of an active market for a
security due to financial difficulties, or other observable data relating to a group
of assets such as adverse changes in the payment status of borrowers or
issuers in the group, or economic conditions that correlate with defaults in the
group.
The Group considers evidence of impairment for financial assets at both

individual and collective level. All individually significant financial assets are
assessed for individual impairment.
All individually significant financial assets not to be individually impaired are

then collectively assessed for any impairment that has been incurred but not
yet identified. Financial assets that are not individually significant are
collectively assessed for impairment by grouping together such financial
assets with similar risk characteristics. Financial assets that are individually
assessed for impairment and for which an impairment loss is recognised are
no longer included in a collective assessment of impairment.


(a) Financial assets carried based at amortised cost (continued)
In assessing collective impairment, the Group uses statistical modelling of

historical trends of the probability of default, timing of recoveries and the
amount of loss incurred, adjusted for management judgement as to whether
current economic and credit conditions are such that the actual losses are
likely to be greater or less than suggested by statistical modelling. Default
rates, loss rates and the expected timing of future recoveries are regularly
benchmarked against actual outcomes to ensure that they remain appropriate.
Impairment losses on financial assets carried at amortised cost are measured

as the difference between the carrying amount of the financial assets and the
present value of estimated future cash flows discounted at the financial assets
original effective interest rate.
The calculation of the present value of the estimated future cash flows of a
collateralised financial asset reflects the cash flows that may result from
foreclosure less costs for obtaining and selling the collateral. Losses are
recognised in the current year consolidated profit or loss and reflected in an
allowance account against financial assets in the consolidated statements of
financial position. Interest on the impaired financial asset continues to be
recognised using the rate of interest used to discount the future cash flows for
the purpose of measuring the impairment loss. When a subsequent event
causes the amount of impairment loss to decrease, the impairment loss is
reversed through the current year consolidated profit or loss.
(b) Available-for-sale financial assets
Impairment losses on available-for-sale marketable securities are recognised

by transferring the cumulative losses that have been recognised directly as
other comprehensive income to profit or loss as a reclassification adjustment.
The cumulative losses that are reclassified from other comprehensive income
to profit or loss are the difference between the acquisition cost, net of any
principal repayment and amortisation, and the current fair value, less any
impairment loss previously recognised to consolidated profit or loss. Changes
in impairment provisions attributable to time value are reflected as a
component of interest income.


(b) Available-for-sale financial assets (continued)
If, in a subsequent year, the fair value of an impaired available-for-sale debt

security increases and the increase can be objectively related to an event
occurring after the impairment loss is recognised, then the amount of
impairment has to be reversed and recognised in current year consolidated
profit or loss.
If the terms of a loan, receivable, or investment are renegotiated or otherwise

modified because of financial difficulties of the borrower or issuer, impairment
is measured using the original effective interest before the modification of
terms.
The group assesses on a forward-looking basis the expected credit loss associated
with its debt instruments carried at amortised cost and fair value at other
comprehensive income. The impairment methodology applied depends on whether
there has been a significant increase in credit risk to financial asset measured at
amortised cost and at fair value through other comprehensive income (FVOCI). If
at the reporting date, credit risk on financial asset has not increased significantly
since initial recognition, the Group shall measure the allowance for losses for that
financial asset at the amount of 12 (twelve) months expected losses. If the credit risk
on that financial asset has increased significantly since initial recognition, the Group
shall measure the allowance for losses at the amount of expected credit losses over
its lifetime.
12-month ECL and Lifetime ECL
12-month ECL is the portion of ECL that result from default events that are possible
within the 12 months after reporting date (or the shorter period if expected life of
financial asset is less than 12 months). 12-month ECL is weighted by probability of
default.
Lifetime ECL is the ECL that result from all possible default events over the expected
life of financial asset.
Staging Criteria
Financial asset must be allocated to one of three stages of impairment (stage 1,

stage 2, stage 3) by determining whether there is a significant increase in credit risk
on the financial asset since initial recognition or whether the facility has defaulted on
each reporting date.


Staging Criteria (continued)
Stage 1: include financial assets that do not have a significant increase in credit
risk since initial recognition or have a low credit risk at the reporting date. For these
assets, a 12-month ECL will be calculated.
Stage 2: includes financial assets that experience a significant increase in credit risk
since initial recognition (unless having low credit risk at the reporting date), but do
not have objective evidence of impairment. For these assets, Lifetime ECL will be
calculated. Lifetime ECL are the ECL that results from all possible default events
over the expected life of financial asset.
Stage 3: includes financial assets that have an objective evidence of impairment at

the reporting date. This stage consists of default debtors.
The main factor in determining whether the financial assets need 12-month ECL
(stage 1) or Lifetime ECL (stage 2) is Significant Increase in Credit Risk criteria
(SICR). Determinations of SICR criteria needs review whether significant increase
in credit risk occurred at each reporting date.
SFAS 71 requires supportable information about past events, current condition and
forecasts of future economic conditions. Estimated movement on expected credit
losses have to be reflected and directly consistent with changes in observed related
data over the period. This ECL calculation needs forward-looking estimation from
Probability of Default (PD), Loss Given Default (LGD) and Exposure At Default
(EAD).
For loan commitments and financial guarantee contracts, the date when the Group
become a party in a irrevocable commitment is the date of initial recognition for
implementation of impairment purposes.
Probability of Default (“PD”)
The probability at a point in time that a counterparty will default, calibrated over up
to 12 months from the reporting date (Stage 1) or over the lifetime of the product
(Stage 2 and 3) and incorporating the impact of forward-looking economic
assumptions that have an effect on credit risk. PD is estimated at a point in time
that means it will fluctuate in line with the economic cycle.


Loss Given Default (“LGD”)
The loss that is expected to arise on default, incorporating the impact of relevant
forward-looking economic assumptions (if any), which represents the difference
between the contractual cash flows due and those that the Group expects to
receive. The Group estimates LGD based on the historical recovery rates and taking
into account forward-looking economic assumptions if relevant.
Exposure at Default (“EAD”)
The expected balance sheet exposure at the time of default, taking into account
that expected change in exposure over the lifetime of the exposure. This
incorporates the impact of repayments of principal and interest, amortisation and
prepayments, together with the impact of forward-looking economic assumptions
where relevant.
h. Allowance for impairment losses on non-financial assets
Assets that have an indefinite useful life - for example, goodwill or intangible assets not
ready for use - are not subject to amortisation but tested annually for impairment, or more
frequently if events or changes in circumstances indicate that they might be impaired.
Assets that are subject to amortisation are reviewed for impairment whenever events
or changes in circumstances indicate that the carrying amount may not be recoverable.
An impairment loss is recognised for the amount by which the asset’s carrying amount
exceeds its recoverable amount. The recoverable amount is the higher of an asset’s fair
value less costs to sell and value in use. For the purposes of assessing impairment, assets
are grouped at the lowest levels for which there are separately identifiable cash inflows,
which are largely independent of the cash inflows from other assets or group of assets
(cash generating units). Non-financial assets other than goodwill that suffer impairment
are reviewed for possible reversal of the impairment at each reporting date.
Reversal on impairment loss for assets other than goodwill would be recognised if, and
only if, there has been a change in the estimates used to determine the asset’s
recoverable amount since the last impairment test was carried out. Reversal on
impairment losses will be immediately recognised on profit or loss, except for assets
measured using the revalution model as required by other SFAS. Impairment losses
relating to goodwill would not be reversed.
i. Current accounts with Bank Indonesia and other banks
Current accounts with Bank Indonesia and other banks are stated at face value or the
gross value of the outstanding balance, less allowance for impairment losses, where
appropriate. Current accounts with Bank Indonesia and other banks are classified as
financial assets measured at amortised cost. Refer to Note 2g for accounting policy for
financial assets measured at amortised cost.


j. Placements with Bank Indonesia and other banks
Placements with Bank Indonesia and other banks are classified as financial assets
measured at amortised cost, and measured at fair value through other comprehensive
income. Refer to Note 2g for accounting policy for financial assets measured at amortised
cost and measured at fair value through other comprehensive income.
k. Financial assets and liabilities at fair value through profit or loss
Financial assets and liabilities at fair value through profit or loss consist of securities traded
in the money market such as Certificates of Bank Indonesia (“SBI”), Bank Indonesia
Treasury Bills (“SBBI”), Government Treasury Bills (“SPN”), Sharia Government Treasury
Bills (“SPNS”), Corporate Bonds, derivative financial instruments, and securities traded
on the stock exchanges.
Refer to Note 2g for the acccounting policy of financial assets and liabilities at fair value
through profit or loss.
Derivative financial instruments
Derivative instruments are initially recognised at fair value on the date of which a derivative
contract is entered into and are subsequently measured at their fair values. Fair values
are obtained from quoted market prices in active markets, including recent market
transactions and valuation techniques, including discounted cash flow and options pricing
models, as appropriate. All derivatives are carried as assets when fair value is positive
and as liabilities when fair value is negative.
Investment in sukuk measured at fair value through profit or loss
The Group initially recognises the investment in sukuk measured at fair value through
profit or loss at acquisition cost. Such cost does not include transaction costs. Subsequent
to initial recognition, the difference between fair value and the carrying amount is
recognised in the consolidated profit or loss.
The fair value of investment is determined by referencing to the following order:
• quoted price (without adjustments) in active market; or

• input other than quoted price in the observable active market.
Investment in sukuk measured at fair value through profit or loss is presented in the
consolidated statement of financial position as part of financial assets at fair value through
profit or loss.
l. Acceptance receivables and payables
Acceptance receivables are classified as financial assets measured at amortised cost,

while acceptance payables are classified as financial liabilities measured at amortised
cost. Refer to Note 2g for the accounting policy of financial assets measured at amortised
cost and financial liabilities measured at amortised cost.


m. Loans receivable
Loans receivable are classified as financial assets measured at amortised cost. Refer to
Note 2g for the accounting policy of financial assets measured at amortised cost.
Syndicated, joint financing, and channeling loans are stated at amortised cost in
accordance with the portion of risks borne by the Bank.
The Group records restructure of troubled debt in accordance with the restructured type.
In troubled debt restructuring which involves a modification of terms, reduction of portion
of loan principal and/or combination of both, the Group records the effect of the
restructuring by referring to Note 2g for the accounting policy of modification of financial
assets.
n. Securities purchased under agreements to resell and securities sold under

agreements to repurchase
Securities purchased under agreements to resell (reverse repo) are presented as

receivables and stated at the agreed resell price less the difference between the purchase
price and the agreed resale price. The difference between the purchase price and the
agreed resale price is amortised using the effective interest method as interest income
over the period commencing from the acquisition date to the resell date. Securities
purchased under agreements to resell (reverse repo) are classified as financial asset
measured at amortised cost. Refer to Note 2g for the accounting policy of financial assets
measured at amortised cost.
Securities sold under agreements to repurchase (repo) are presented as liabilities and
stated at the agreed repurchase price less the unamortised interest expense. Unamortised
interest expense is the difference between selling price and agreed repurchase price and
is recognised as interest expense during the period from the securities are sold until the
securities are repurchased. Securities sold are still recorded as assets in the consolidated
statements of financial position because the securities ownership remains substantially
with the Bank as a seller. Securities sold under agreements to repurchase (repo) are
classified as financial liabilities measured at amortised cost. Refer to Note 2g for the
accounting policy of financial liabilities measured at amortised cost.
o. Consumer financing receivables
Consumer financing receivables are stated at net of joint financing, unearned consumer
financing income and allowance for impairment losses. Consumer financing receivables
are classified as financial assets measured at amortised cost. Refer to Note 2g for the
accounting policy of financial assets measured at amortised cost.


o. Consumer financing receivables (continued)
Unearned consumer financing income represents the difference between total

installments to be received from the consumer and the principal amount financed, plus or
deducted with the unamortised transaction cost (income), which will be recognised as
income over the term of the contract using effective interest rate method of the related
consumer financing receivables.
Unamortised transaction cost (income) are financing administration income and

transaction expense which are incurred at the first time and directly attributable to
consumer financing.
Early termination of a contract is treated as a cancellation of an existing contract and the

resulting gain is recognised in the current year consolidated profit or loss.
Consumer financing receivables will be written-off when they are overdue for more than
150 (one hundred and fifty) days for four-wheeled motor vehicles and 180 (one hundred
and eighty) days for two-wheeled motor vehicles, and based on management of case by
case basis.
Joint financing
All joint financing agreements entered by the Subsidiary are joint financing without
recourse in which only the Subsidiary’s financing portion of the total installments are
recorded as consumer financing receivables in the consolidated statements of financial
position (net approach). Consumer financing income is presented in the consolidated
statements of profit or loss after deducting the portions belong to other parties participated
to these joint financing transactions.
Receivables from collateral vehicles reinforced
Receivables from collateral vehicles reinforced represent receivables derived from motor
vehicle collaterals owned by customers for settlement of their consumer financing
receivables, which is presented as part of consumer financing receivables.
In case of default, the customer gives the right to the Group to sell the motor vehicle
collaterals or take any other actions to settle the outstanding receivables.
Consumers are entitled to the positive differences between the proceeds from sales of
foreclosed collaterals and the outstanding consumer financing receivables. If the
differences are negative, the resulting losses are charged to the current year consolidated
profit or loss.
Expenses in relation with the acquisition and maintenance of receivables from collateral
vehicles reinforced are charged to the current year consolidated profit or loss when
incurred.


p. Finance lease receivables
The determination of whether an arrangement is, or contains a lease is based on the

substance of the arrangement at inception date and whether the fulfillment of the
arrangement is dependent on the use of a specific asset and the arrangement conveys a
right to use the asset.
Lease are classified as finance leases if such leases transfer substantially all the risks and
rewards related to the ownership of the lease assets. Leases are classified as operating
leases if the leases do not transfer substantially all the risks and rewards related to the
ownership of the leased assets.
Assets held under finance lease receivables are recognised in the statement of financial
position at an amount equal to the net investment in the leases. Receipts from lease
receivables are treated as repayments of principal and financing lease income.
The recognition of financing lease income is based on a pattern reflecting constant
periodic rate of return on the Group’s net investment as lessor in the finance leases.
Finance leases receivables will be written off when they are overdue for more than 150
(one hundred fifty) days and based on management review of individual case. Recoveries
from receivables previously written-off are recognised as other income upon receipt.
q. Assets related to sharia transactions
Assets related to sharia transactions is financing activities carried out by PT Bank BCA
Syariah, a Subsidiary, in the form of murabahah receivables, funds of qardh, mudharabah
financing, musyarakah financing and assets acquired for ijarah.
Brief explanation for each type of sharia financing is as follows:
Murabahah is a financing agreement to sell or purchase of goods, in which the selling

price equals to the cost of goods plus a pre-agreed profit margin and the seller should
disclose its cost to the buyer. Murabahah receivables is stated at balance of receivables
less deferred margin and allowance for impairment losses.
Ijarah is a lease agreement for goods and/or services, including the right to use, between
the owner of a leased object (lessor) and lessee, to generate income from the leased
object. Ijarah muntahiyah bittamlik is a lease agreement between lessor and lessee to
obtain income from the leased object with an option to transfer the ownership title of leased
object through purchase/sale or as a gift (hibah) at certain period as agreed in the lease
agreement (akad). Ijarah muntahiyah bittamlik assets are stated at the acquisition costs
less accumulated depreciation. Ijarah receivable is recognised at maturity date based on
unearned lease income and presented at net realisable value, i.e. balance of the
receivables less allowance for impairment losses.
Mudharabah is an investment of funds from the owner of fund (malik, shahibul maal, or
sharia bank) to a fund manager (amil, mudharib, or customer) for a specific business
activity, under a profit or revenue sharing agreement between the two parties at a pre-
agreed ratio (nisbah). Mudharabah financing is stated at financing balance less allowance
for impairment losses.


q. Assets related to sharia transactions (continued)
Musyarakah is an investment of funds from the owners of funds to combine their funds for
a specific business activity, for which the profits are shared based on a pre-agreed nisbah,
while losses are borne proportionally by the fund owners.
Permanent musyarakah is a musyarakah for which the amount of funds contributed by

each party is fixed until the end of the agreement. Declining musyarakah (musyarakah
mutanaqisha) is musyarakah with a condition that the amount contributed by a party will
be declining from time to time as it is transferred to another party, such that at the end of
the agreement, the other party will fully own the business. Musyarakah financing is stated
at financing balance less allowance for impairment losses.
The Subsidiary determines the allowance for impairment losses of sharia financing
receivables in accordance with the quality of each financing receivable by referring to the
requirements of Financial Services Authority, except for murabahah receivables for which
the identification and measurement of impairment losses follows SFAS 55.
r. Investment securities
Investment securities consist of traded securities in the money market and stock exchange
such as Government Bonds, Sukuk, Corporate Bonds, Certificates of Bank Indonesia,
mutual funds, medium term notes and shares. Investment securities are classified as
financial assets measured at amortised cost and measured at fair value through other
comprehensive income. Refer to Note 2g for the accounting policy for financial assets
measured at amortised cost and at fair value through other comprehensive income.
Investments in sukuk measured at cost and measured at fair value through other
comprehensive income
The Group determines the classification of their investment in sukuk based on business
model in accordance with SFAS 110 “Accounting for Sukuk” as follows:
• Measured at amortised cost
If the investment is held within a business model that aims to acquire assets in order
to collect contractual cash flows and there is a contractual requirement to determine
the specific date of principal payments and/or the result.
At the initial measurement, the investment is recorded at acquisition cost which

includes the transaction cost. After the initial recognition, the investment in sukuk is
measured at amortised cost. The difference between acquisition cost and nominal
value is amortised using straight-line method during the period of the sukuk
instrument.
• Measured at fair value through other comprehensive income
At the initial recognition, the investment in sukuk is presented at acquisition cost which
includes transaction cost.
After initial recognition, the investment in sukuk is recognised at-fair-value. The

difference between fair value and recorded amount is recognised in other
comprehensive income. The difference between acquisition cost and nominal value is
amortised using straight-line method during the period of the sukuk instrument and
recognised in profit or loss.


s. Fixed assets
Fixed assets are initially recognised at acquisition cost. Acquisition cost includes
expenditures directly attributable to bring the assets for their intended use. Except for land,
subsequent to initial measurement, all fixed assets are measured using cost model, which
is cost less accumulated depreciation and accumulated impairment losses. Land is not
depreciated.
In 2016, the Bank changed its accounting policy related to subsequent measurement of land
from cost model to revaluation model. The change of accounting policy is implemented
prospectively.
Land is presented at fair value, based on valuation performed by external independent

valuers which are registered with OJK. Valuation of land is carried out by appraisers who
have professional qualifications. Revaluation is carried out with sufficient regularity to ensure
that the carrying amount of revalued assets does not differ materially from their fair values
at the reporting date.
Increases arising on the revaluation are credited to “revaluation surplus of fixed assets” as
part of other comprehensive income. However, the increase is recognised in profit or loss
up to the amount of the same asset impairment from revaluation previously recognised in
the consolidated statements of profit or loss. Decreases that offset previous increases of the
same asset are debited against ”revaluation surplus of fixed assets” as part of other
comprehensive income, all other decreases are charged to the consolidated statements of
profit or loss.
Costs relating to the acquisition of legal titles on the land rights are recognised as part of
acquisition cost of land, except there is evidence which indicates that the extension or
renewal of land rights is probable or certainly not be obtained. The costs of extension or
renewal of legal titles on the land rights are charged to consolidated profit or loss as incurred
because the amount is not significant.
Buildings are depreciated using the straight-line method over their estimated useful lives of
20 (twenty) years. Other fixed assets are depreciated over their estimated useful lives
ranging from 2 (two) to 8 (eight) years using the double-declining balance method for the
Bank and PT BCA Finance, and straight-line method for other Subsidiaries. The effect of
such different depreciation method is not material to the consolidated financial statements.
For all fixed assets, the Group has determined residual values to be “nil” for the calculation
of depreciation.
Subsequent costs are included in the asset’s carrying amount or recognised as a separate
asset as appropriate, only when it is probable that future economic benefits associated with
the item will flow to the Group and the cost of the item can be measured reliably. The
carrying amount of replaced part is derecognised. All other repairs and maintenance are
charged to the consolidated statement of profit or loss during the financial period in which
they are incurred.
Buildings under construction are stated at acquisition cost. The accumulated costs will be
transferred to the buildings account when construction is completed and the buildings are
ready for their intended use.
When assets are disposed, their acquisition cost and the related accumulated depreciation
are eliminated from the consolidated statements of financial position, and the resulting gain
or loss on the disposal of fixed assets is recognised in the current year consolidated
statements of profit or loss. When revalued assets are sold, the amounts included in equity
are transferred to retained earnings.


s. Fixed assets (continued)
At each reporting date, residual value, useful life and depreciation method are reviewed,
and if required, will be adjusted and applied in accordance with the requirement of prevailing
Financial Accounting Standards.
When the carrying amount of fixed assets measured using cost model is greater than its
estimated recoverable amount, it is written down to its recoverable amount and the
impairment loss is recognised in the current year consolidated statements of profit or loss.
t. Other assets
Other assets include accrued interest income, receivables, foreclosed assets, abandoned
properties, interoffice accounts and others.
Foreclosed assets represent assets acquired by the Group, both from auction and non-
auction based on voluntary transfer by the debtor or based on debtor’s approval to sell the
collateral when the debtor could not fulfill their obligations to the Group. Foreclosed assets
represent loan collateral that were taken over as part of loans settlement and presented in
“Other Assets”.
Abandoned properties represent the Group is fixed assets in the form of properties which
were not used for the Group business operational activity.
Foreclosed assets are presented at their net realisable values. Net realisable value is the
fair value of the repossessed assets less estimated costs to sale the foreclosed assets.
Differences between the net realisable value and the proceeds from disposal of the
foreclosed assets are recognised as current year gain or loss at the year of disposal.
Expenses for maintaining repossessed assets and abandoned properties are recognised
in the current year consolidated statements of profit or loss and other comprehensive
income as incurred. Any permanent impairment loss that occurred will be charged to the
current year consolidated statements of profit or loss and other comprehensive income.
Refer to Note 2h for changes in accounting policy to determine impairment losses on
repossessed assets and abandoned properties.
u. Intangible assets
Intangible assets consist of software and goodwill.
Software
Software is stated at cost less accumulated amortisation and accumulated impairment

losses. Acquired computer software licences are capitalised on the basis of the costs
incurred to acquire and bring to use the specific software. Costs associated with
maintaining computer software programs are recognised as an expense as incurred.
Development costs that are directly attributable to the design and testing of identifiable
and unique software products controlled by the Group are recognised as software. Other
development expenditures that do not meet these criteria are recognised as an expense
as incurred. Development costs previously recognised as an expense are not recognised
as an asset in a subsequent period. Amortisation is recognised in consolidated statements
of profit or loss using a double-declining balance method over the estimated useful
economic life of 4 (four) years.


u. Intangible assets (continued)
Intangible assets consist of software and goodwill. (continued)
Goodwill
Goodwill represents the excess of the aggregate amount of the consideration transferred and
the amounts of non-controlling interest and the amounts of the identifiable assets acquired
and the liabilities assumed at the date of acquisition. Goodwill is not amortised but tested for
impairment at each reporting date and carried at cost less accumulated impairment losses.
For the purpose of impairment testing, goodwill acquired in a business combination is

allocated to each cash-generating unit (CGU), or group of CGUs, that is expected to benefit
from the synergies of the business combination. Each unit or group of units to which the
goodwill is allocated represents the lowest level within the entity at which the goodwill is
monitored for internal management purposes. Goodwill is monitored at the operating segment
level. For Group accounting policy of impairment losses refer to Note 2h.
v. Deposits from customers and other banks
Deposits from customers are the fund trusted by customers (exclude banks) to the Bank
based on fund deposits agreements. Included in this accounts are current accounts,
saving accounts, time deposits and certificates of deposits.
Deposits from other banks represent liabilities to other banks, both domestic and overseas
banks, in the form of current accounts, saving accounts, time deposits, and interbank call
money.
Deposits from customers and deposits from other banks are classified as financial
liabilities at amotised cost. Incremental costs directly attributable to acquisition of deposits
from customers and deposits from other banks are deducted from the amount of deposits
from customers and deposits from other banks. Refer to Note 2g for the accounting policy
of financial liabilities at amortised cost.
w. Sharia deposits
Sharia deposits are deposits from third parties in form of wadiah demand deposits and
wadiah savings. Wadiah demand deposits can be used as payment instrument, and can
be withdrawn using cheque and payment slip. Wadiah demand deposits and wadiah
savings are entitled to receive bonus in accordance with Subsidiary’s policy. Wadiah
demand deposits and wadiah savings are stated at nominal amount of deposits from
customers. Sharia deposits are classified as financial liabilities measured at amortised
cost. Refer to Note 2g for accounting policy on financial liabilities measured at amortised
cost.


x. Temporary syirkah deposits
Temporary syirkah deposit is an investment with mudharabah muthlaqah agreement,

where the owner of funds (shahibul maal) gives flexibility to fund manager
(mudharib/Subsidiary) in managing the investment with the purpose that the returns are
to be shared based on a pre-agreed basis.
Temporary syirkah deposits consist of mudharabah saving deposit, mudharabah time

deposits and Sertifikat Investasi Mudharabah Antarbank (“SIMA”). These funds obtained
by Subsidiary which has the right to manage and invest fund, according to Subsidiary’s
policy or limitation from fund holders, whereby gains are to be shared based on the
agreement. In case that the decrease of temporary syirkah deposits was caused by
normal losses, and not caused by willful default, negligence or breach of the agreement,
the Subsidiary has no obligation to return or cover the fund losses or deficit.
Mudharabah saving deposits are deposits from third parties which are entitled to receive
sharing revenue from Subsidiary for the utilisation of the funds with a pre-agreed and
approved nisbah. Mudharabah saving deposits are stated at the liabilities to customers.
Mudharabah time deposits are deposits from third parties which can only be withdrawn at
a specific time based on the agreement between holder of mudharabah time deposits and
the Subsidiary. Mudharabah time deposits are stated at nominal amount based on the
agreement between holder of mudharabah time deposits and the Subsidiary.
Temporary syirkah deposits can not be classified as liability. When the Subsidiary incurs
losses, the Subsidiary does not possess any liability to return the initial fund amount from
the fund owners except from negligence or default of the Subsidiary. Temporary syirkah
deposits can not be classified as equity because it has maturity date and owners and it
does not possess any ownership rights equal to shareholders as voting rights and rights
of gain realisation from current assets and non-investment assets.
Temporary syirkah deposits is one of the elements of consolidated financial statements,

it in accordance with sharia principle which give rights to Subsidiary to manage the fund,
including blending the funds with other funds.
Owners of temporary syirkah deposits obtain part of gain as agreed and incur losses
based on the amount from each parties. Revenue sharing of temporary syirkah deposits
can be done by revenue sharing concept or profit sharing concept.


y. Debt securities issued
Debt securities issued by Subsidiary which consists of bonds payable, are classified as
other financial liabilities measured at amortised cost. Issuance costs in connection with
the issuance of debt securities are recognised as discounts and directly deducted from
the proceeds of debt securities issued and amortised over the period of debt securities
using the effective interest method. Debt securities issued is classified as financial
liabilities at amortised cost. Refer to Note 2g for the accounting policy of financial liabilities
measured at amortised cost.
z. Subordinated bonds
Subordinated bonds are classified as financial liabilities measured at amortised cost.

Incremental costs directly attributable to the issuance of subordinated bonds are deducted
from the amount of subordinated bonds received. Refer to Note 2g for the accounting
policy for financial liabilities at amortised cost.
aa. Provision
A provision is recognised if, as a result of a past event, the Group has a present legal or
constructive obligation that can be estimated reliably, and it is probable that an outflow of
economic benefits will be required to settle the obligation. Provisions are measured at the
present value of management’s best estimate of the expenditure required to settle the
present obligation at the end of the reporting period. Provisions are determined by
discounting the estimated future cash flows at a pre-tax rate that reflects current market
assessments of the time value of money and the risks specific to the liability.
ab. Accrued expenses and other liabilities
Accrued expenses and other liabilities consist of accrued interest expense, liabilities
related to customer and insurance transactions, security deposits, unearned revenue,
finance lease liabilities and others.
ac. Earnings per share
Basic earnings per share is computed based on net income for the current year
attributable to equity holders of parent entity divided by the weighted average number of
outstanding issued and fully paid-up common shares during the year after considering the
treasury stocks.
As of 31 December 2020 and 2019, there were no instruments which could potentially
result in the issuance of common shares. Therefore, diluted earnings per share is
equivalent to basic earnings per share.


ad. Interest income and expenses & sharia income and expenses
Interest income and expenses
Interest income and expenses are recognised in the consolidated statements of profit or
loss using the effective interest method. The effective interest rate is the rate that exactly
discounts the estimated future cash payments and receipts through the expected life of
the financial asset or financial liability (or, where appropriate, a shorter period) to the
carrying amount of the financial asset or financial liability. When calculating the effective
interest rate, the Group estimates future cash flows by considering all contractual terms
of the financial instrument but not future credit losses.
The calculation of the effective interest rate includes transaction costs (Note 2g) and all
fees and points paid or received that are an integral part of the effective interest rate.
Interest income and expenses presented in the consolidated statements of profit or loss
and other comprehensive income include:
• Interest on financial assets and liabilities at amortised cost calculated using the
effective interest rate method;
• Interest on investment securities at fair value through other comprehensive income
calculated using the effective interest rate method;
• Interest income on all financial assets at fair value through profit or loss are considered
to be incidental to the Bank’s trading operations and are presented as part of net
trading income; and
• Interest income on the impaired financial assets continues to be recognised using the
rate of interest used to discount the future cash flows for the purpose of measuring
the impairment losses.
Sharia income and expenses
Sharia income consists of murabahah profit, ijarah revenue (leases), and profit sharing
from mudharabah and musyarakah financing.
Recognition of murabahah transaction profit with deferred payment or installments is

carried out during the contractual period in accordance with effective (annuity) method.
Ijarah revenue is recognised proportionally during the contractual period.
Musyarakah revenue sharing which is entitled to passive partner is recognised during the
period in which the revenue occurs according to agreed nisbah.
Mudharabah revenue sharing is recognised during the period in which revenue sharing in
accordance to agreed nisbah occurs, and not allowed to recognise revenue from projected
business result.


ad. Interest income and expenses & sharia income and expenses (continued)
Sharia income and expenses (continued)
Sharia expenses consist of mudharabah expense and wadiah bonus expense. Sharia
expenses consist of expense for profit distribution on third party funds which are calculated
using profit distribution principle in accordance with agreed sharing ratio (nisbah) based
on wadiah, mudharabah muthlaqah and mudharabah muqayyadah principles.
ae. Fees and commission income and expenses
Significant fees and commission income and expenses that are integral to the effective
interest rate on a financial asset or liability are included in the measurement of the effective
interest rate.
Other fees and commission income, including bancassurance activity related fees, export-
import related fees, cash management fees, service fees and/or related to a specific
period and the amount is significant, are recognised as unearned income/prepaid
expenses and amortised based on the straight-line method over the terms of the related
transactions; otherwise, they are directly recognised as the related services are
performed. Loan commitment fees are recognised on a straight-line method over the
commitment period.
Other fees and commission expenses which are mainly related to interbank transaction
fees are expensed as the services are received.
af. Net income from transactions at fair value through profit or loss
Net income from transactions at fair value through profit or loss comprises of net gains or
losses related to financial assets and liabilities at fair value through profit or loss, including
interest income and expenses from all financial instruments at fair value through profit or
loss and all realised and unrealised fair value changes and foreign exchange differences.
ag. Post-employment benefits obligation
ag.1. Short-term liability
Liabilities for wages and salaries, including non-monetary benefits and accumulating
sick leave that are expected to be settled wholly within 12 months after the end of
the period in which the employees render the related service are recognised in
respect of employees’ services up to the end of the reporting period and
are measured at the amounts expected to be paid when the liabilities are settled.
The liabilities are presented as current employee benefit obligations in the
consolidated statements of financial position.


ag. Post-employment benefits obligation (continued)
ag.2. Pension obligation
Entities in the Group operate various pension schemes. The Group has both defined
benefit and defined contribution plans. A defined contribution plan is a pension plan
under which the Group pays fixed contributions into a separate entity. The Group
has no legal or constructive obligations to pay further contributions if the fund does
not hold sufficient assets to pay all employees the benefits relating to employee
service in the current and prior periods. A defined benefit plan is a pension plan that
is not a defined contribution plan. Typically, defined benefit plans define an amount
of pension benefit that an employee will receive on retirement, usually dependent
on one or more factors such as age, years of service, and compensation.
The liability recognised in the consolidated statements of financial position in respect

of defined benefit pension plans is the present value of the defined benefit obligation
at the end of the reporting period less the fair value of plan assets. The defined
benefit obligation is calculated annually by independent actuaries using the
projected unit credit method. The present value of the defined benefit obligation is
determined by discounting the estimated future cash outflows using interest rates of
Government Bonds (considering currently there is no deep market for high-quality
corporate bonds) that are denominated in the currency in which the benefits will be
paid, and that have terms to maturity approximating to the terms of the related
pension obligation.
The net interest cost is calculated by applying the discount rate to the net balance
of the defined benefit obligation and the fair value of plan assets. This cost is
included in employee benefit expense in the consolidated statements of profit or
loss.
Remeasurement gains and losses arising from experience adjustments and

changes in actuarial assumptions are charged or credited to equity in other
comprehensive income in the period in which they arise. They are included in
retained earnings in the consolidated statements of changes in equity and in the
consolidated statements of profit or loss.
Changes in the present value of the defined benefit obligation resulting from plan
amendments or curtailment programs are recognised immediately in the
consolidated statements of profit or loss as past service costs.
For defined contribution plans, the Group pays contributions to pension plans on a
mandatory, contractual or voluntary basis. However, since Labour Law No. 13 of
2003 requires an entity to pay to a worker entering into pension age a certain amount
based on, the worker’s length of service, the Group is exposed to the possibility of
having to make further payments to reach that certain amount in particular when the
cumulative contributions are less than that amount. Consequently for financial
reporting purposes, defined contribution plans are effectively treated as if they were
defined benefit plans.
ag.3. Other post-employment obligations
The Bank provides post-retirement healthcare benefits to their employees.

The entitlement to these benefits is usually conditional on the employee remaining
in service up to retirement age and the completion of a minimum service period.
The expected costs of these benefits are accrued over the period of employment
using projected unit credit method. These obligations are valued annually by
independent qualified actuaries.


ag. Post-employment benefits obligation (continued)
ag.4. Termination benefits
Termination benefits are payable when employment is terminated by the Group

before the normal retirement date, or whenever an employee accepts voluntary
redundancy in exchange for these benefits. The Group recognises termination
benefits at the earlier of the following dates: (i) when the Group can no longer
withdraw the offer of those benefits; and (ii) when the Group recognises costs for a
restructuring that is within the scope of SFAS 57 and involves the payment of
termination benefits. In the case of an offer made to encourage voluntary
redundancy, the termination benefits are measured based on the number of
employees expected to accept the offer. Benefits falling due more than 12 months
after the reporting date are discounted to their present value.
ah. Current and deferred income tax
Income tax expense comprises of current and deferred taxes. Income tax expense is
recognised in the consolidated statements of profit or loss except to the extent that it
relates to items recognised directly in other comprehensive income or equity. In this case,
the tax is also recognised in other comprehensive income or directly in equity,
respectively.
The current income tax charge is calculated on the basis of the tax laws enacted or
substantively enacted at the end of the reporting period in the countries where the entities
in the Group operate and generate taxable income. Management periodically evaluates
positions taken in annual tax returns with respect to situations in which applicable tax
regulation is subject to interpretation. It establishes provisions where appropriate on the
basis of amounts expected to be paid to the tax authorities.
Deferred income tax is provided in full, using the liability method, on temporary differences
which arise from the difference between the tax bases of assets and liabilities and their
carrying amounts in the consolidated financial statements. However, deferred tax liabilities
are not recognised if they arise from the initial recognition of goodwill. Deferred income
tax is also not accounted for if it arises from initial recognition of an asset or liability in a
transaction other than a business combination that at the time of the transaction affects
neither accounting nor taxable profit or loss.
Deferred income tax is determined using tax rates that have been enacted or substantially
enacted by the end of the reporting period and are expected to apply when the related
deferred income tax asset is realised or the deferred income tax liability is settled.
Deferred tax assets are recognised only if it is probable that future taxable amounts will
be available to utilise those temporary differences and losses.
Deferred tax liabilities are not recognised for temporary differences between the carrying
amount and tax bases of investments in foreign operations where the company is able to
control the timing of the reversal of the temporary differences and it is probable that the
differences will not reverse in the foreseeable future.


ah. Current and deferred income tax (continued)
Deferred tax assets and liabilities are offset when there is a legally enforceable right to
offset current tax assets and liabilities and when the deferred tax balances relate to the
same taxation authority. Current tax assets and tax liabilities are offset where the entity
has a legally enforceable right to offset and intends either to settle on a net basis, or to
realise the asset and settle the liability simultaneously.
ai. Leases transaction
In accordance with SFAS 30, the Group determines arrangement is, or contains, a lease
based on the substance of the arrangement and requires an assessment of whether
fulfillment of the arrangement is dependent on the use of a specific asset or assets and
the arrangement conveys a right to use the asset.
The leases transaction entered into by the Group was classified as an operating lease if
it does not transfer substantially all the risks and rewards incidental to ownership. Lease
payment is recognised as an expense on a straight-line basis over the leases term. All
incentives for the agreement of a new or renewal operating leases are recognised as an
integral part of the net consideration agreed for the use of the leased asset, irrespective
of the incentive’s nature or form or the timing of payments. The Group recognises the
aggregate benefit of incentives as a reduction of rental expense over the leases term, on
a straight-line basis.
At the inception of a contract, the Group assesses whether the contract is or contains a
lease. A contract is or contains a lease if the contract conveys the right to control the use
of an identified assets for a period of time in exchange for consideration. The Group can
choose not to recognise the right-of-use asset and lease liabilities for:
- Short-term leases; and

- Low value underlying assets.
To assess whether a contract conveys the right to control the use of an identified asset,
the Group shall assess whether:
- The Group has the right to obtain substantially all the economic benefit from use of
the identified asset; and
- The Group has the right to direct the use of the identified asset. The Group has
described when it has a decision-making rights that are the most relevant to changing
how and for what purpose the asset is used are predetermined:
1. The Group has the right to operate the asset;
2. The Group has designed the asset in a way that predetermine how and for what
purposes it will be used throughout the period of use.
The Group recognises a right-of-use asset and a leases liability at the leases
commencement date. The right-of-use asset is initially measured at cost, which comprises
the initial amount of the leases liability adjusted for any lease payment made at or before
the commencement date, plus any initial direct cost incurred.


ai. Lease Transaction (continued)
The right-of-use asset is amortised over the straight-line method throughout the lease
term.
The lease liability is initially measured at the present value of the lease payments that are
not paid at the commencement date, discounted using the interest rate implicit in the lease
or, if that right cannot be readily determined, using incremental borrowing rate. Generally,
the Group uses its incremental borrowing rate as a discount rate.
Each lease payment is allocated between the liability and finance cost. The finance cost
is charged to profit or loss over the lease period so as to produce a constant periodic rate
of interest on the remaining balance of the liability for each period.
The Group presents right-of-use assets as part of “Fixed assets” and lease liabilities as
part of ‘Other liabilities” in the consolidated statement of financial position.
If the lease transfers ownership of the underlying asset to the Group by the end of the
lease term or if the cost of the right-of-use asset reflects that the Group will exercise a
purchase option, the Group depreciates the right-of-use asset from the commencement
date to the end of the useful life of the underlying asset. Otherwise, the Group depreciates
the right-of-use asset from the commencement date to the earlier of the end of the useful
life of the right-of-use asset or the end of the leases term.
The Group analyses the facts and circumstances for each type of landrights in determining
the accounting for each of these land rights so that it can accurately represent an
underlying economic event or transaction. If the landrights do not transfer control of the
underlying assets to the Group, but gives the rights to use the underlying assets, the
Group applies the accounting treatment of these transactions as leases under SFAS 73,
“Lease”, except if landrights substantially similar to land purchases, the Group applies
SFAS 16, “Fixed Assets”.
aj. Operating segment
An operating segment is a component of the entity that engages in business activities

from which it may earn revenues and incur expenses, including revenues and expenses
that relate to transactions with any of the entity’s other components, whose operating
results are reviewed regularly by the chief operating decision-maker to make decisions
about resources allocated to the segment and assess its performance, and for which
discrete financial information is available. Segment results that are reported to the chief
operating decision-maker include items directly attributable to a segment as well as those
that can be allocated on a reasonable basis. Unallocated items mainly comprise of head
office expenses, fixed assets, income tax assets/liabilities, including current and deferred
taxes.
The Group manages its businesses and identify reporting segment based on geographic
region and product. Several regions have similar characteristics, have been aggregated
and evaluated regularly by management. Gains/losses from each segment is used to
assess the performance of each segment.


ak. Related parties transactions
The Group has transactions with related parties. In accordance with SFAS 7 (Revised
2015) - Related Party Disclosure, the meaning of a related party is a person or entity that
is related to a reporting entity as follow:
a. A person or a close member of that person’s family is related to a reporting entity if

that person:
i. has control or joint control over the reporting entity;
ii. has significant influence over the reporting entity; or
iii. is member of the key management personnel of the reporting entity or a parent of
the reporting entity.
b. An entity is related to a reporting entity if any of the following conditions applies:

i. the entity and the reporting entity are members of the same group (which means
that each parent, subsidiary and fellow subsidiary is related to the others);
ii. one entity is an associate or joint venture of the other entity (or an associate or
joint venture of member of a company of which the other entity is a member);
iii. both entities are joint ventures of the same third party;
iv. one entity is a joint venture of a third entity and the other entity is an associate of
the third entity;
v. the entity is a post-employment benefit plan for the benefit of employees of either
the reporting entity or an entity related to the reporting entity;
vi. the entity controlled or jointly controlled by a person identified in (a);
vii. a person identified in (a) (i) has significant influence over the entity or is a member
of the key management personel of the entity (or of a parent of the entity).
The nature of transactions and balances of accounts with related parties are disclosed in
the Note 49.
3. USE OF ESTIMATES AND JUDGMENT
This disclosure supplements the commentary on financial risk management (Note 44).
a. Key sources of estimation uncertainty
a.1. Allowance for impairment losses of financial assets
According to SFAS 71, the measurement of the expected credit loss allowance for
financial assets measured at amortised cost and at fair value through other
comprehensive income is an area that requires the use of complex models and
significant assumptions about future economic conditions and credit behavior.
Significant estimates are required in applying the SFAS 71 requirements for

measuring allowance for impairment losses, such as:
• Determining criteria for Significant Increase in Credit Risk;

• Choosing appropriate models and assumptions for the measurement of
allowance for impairment losses;
• Establishing the number and relative weightings of forward-looking scenarios for
each type of segment/product;
• Establishing groups of similar financial assets for the purposes of measuring
allowance for impairment losses;
• Estimate debtor’s cash flow in the calculation of individual impairment.


3. USE OF ESTIMATES AND JUDGMENT (continued)
(continued)
a. Key sources of estimation uncertainty (continued)
a.1. Allowance for impairment losses of financial assets (continued)
Detailed information about the judgements and estimates made by the Group is set
out in Note 44.
a.2. Determining fair values of financial instruments
In determining the fair value of financial assets and liabilities for which there is no
observable market price, the Group must use the valuation techniques as described
in Note 2g for financial instruments that trade infrequently and have little price
transparency, fair value is less objective and requires varying degrees of judgment
depending on liquidity, concentration, uncertainty of market factors, pricing
assumptions and other risks.
a.3. Post-employment benefits obligations
Present value of retirement obligations depends on several factors which determined

by actuarial basis using several assumptions. Assumptions used to determine
expenses (revenues) of net pension including discount rate and future salary growth.
Any changes on these assumptions will affect the recorded amount of pension
obligations.
a.4. Taxation
The Group requires significant judgment in determining tax provisions. Group

determines tax provisions based on estimates of the possible additional tax expense.
If the final outcome is different from the amount originally recorded, the difference
will have an impact in the profit or loss.
b. Critical accounting judgments in applying the Group accounting policy
Critical accounting judgments in applying the Group accounting policies include:
b.1. Valuation of financial instruments
The Group accounting policies on fair value measurements are discussed in

Note 2g.
Information regarding the fair value of financial instruments is disclosed in Note 39.
b.2. Financial asset and liability classification
The Group’s accounting policies provide scope for assets and liabilities to be
designated at the inception into different accounting categories in accordance with
the prevailing accounting standards and based on certain circumstances:
• In classifying financial assets as “measured at fair value through profit or

loss”, the Group has determined that the financial assets meet the description
of assets measured at fair value through profit or loss as set out in Note 2g;


3. USE OF ESTIMATES AND JUDGMENT (continued)
(continued)
b. Critical accounting judgments in applying the Group accounting policy

(continued)
Critical accounting judgments in applying the Group accounting policies include:

(continued)
b.2. Financial asset and liability classification (continued)
• In classifying financial assets as “measured at amortised cost”, the Group has

determined that the financial assets meet the description of assets measured
at amortised cost as set out in Note 2g;
• In classifying investment in sukuk as “measured at cost” and “measured at fair
value through other comprehensive income”, the Group has determined that the
investment meets the classification requirements as set out in Note 2r.
4. BUSINESS COMBINATIONS
Acquisition of PT Bank Royal Indonesia
On 31 October 2019, the Group acquired 100% of the shares of PT Bank Royal Indonesia
("Bank Royal") with the Bank's ownership of 99.99% and through PT BCA Finance (Subsidiary)
0.01% with a total cost of Rp 988,047. PT Bank Royal Indonesia is commercial banking and
the Bank plans to develop Bank Royal's business in digital banking, and conduct alliances and
business synergies with the Group's business activities.
The following table is the reconciliation of cash flow payment and received from the acquisition
of Bank Royal.
31 October 2019
Cash consideration paid 988,047

Less balance of cash and cash equivalents acquired:
Cash and cash equivalents (64,045)
Cash and cash equivalents outflow - investing activities 924,002
The fair value of the net identifiable assets acquired and goodwill arising from the acquisition
at the date of acquisition are as follows:
31 October 2019
Purchase price 988,047

Fair value of the net indentifiable assets acquired (299,842)
Goodwill 688,205


4. BUSINESS COMBINATIONS (continued)
Acquisition of PT Bank Royal Indonesia (continued)
Acquisition-related cost of Rp 6,270 are charged to administrative expenses in the

consolidated statements of profit or loss for the year ended 31 December 2019.
The acquisition of PT Bank Royal Indonesia has been conducted in accordance with
Bapepam-LK Regulation No. KEP-347/BL/2012 dated 25 June 2012, Regulation No. VIII.G.7
regarding “Presentation and Disclosure of Public Company’s Financial Statements”.
On 31 December 2020, the Group has assessed the impairment of goodwill from the
acquisition transaction of PT Bank Royal Indonesia. Based on this assessment, there is no
indication of impairment.
Acquisition of PT Bank Interim Indonesia
As at 25 September 2020, the Group acquired 100% of the shares of PT Bank Interim
Indonesia (formerly PT Rabobank International Indonesia) with the Bank's ownership of
99.99% and through PT BCA Finance (Subsidiary) 0.01% with a total cost of Rp 643,648. PT
Bank Interim Indonesia is a company engaged in banking industry, and PT Bank Interim
Indonesia will provide added value to the BCA Group through its merger with PT Bank BCA
Syariah (Subsidiary). The merger of PT Bank Interim Indonesia and PT Bank BCA Syariah is
a strategic initiative to strengthen PT Bank BCA Syariah.
The following table is the reconciliation of cash flow payment and received from the acquisition
of PT Bank Interim Indonesia.
25 September 2020
Cash consideration paid 643,648

Less balance of cash and cash equivalents acquired:
Cash and cash equivalents (339,922)
Cash and cash equivalents outflow - investing activities 303,726
The fair value of the net identifiable assets acquired and goodwill arising from the acquisition
at the date of acquisition are as follows:
25 September 2020
Purchase price 643,648

Fair value of the net indentifiable assets acquired (341,277)
Goodwill 302,371
Acquisition-related cost of Rp 16,346 are charged to administrative expenses in the

consolidated statement of profit or loss for the year ended 31 December 2020.
The acquisition of PT Bank Interim Indonesia has been conducted in accordance with
Bapepam-LK Regulation No. KEP-347/BL/2012 dated 25 June 2012, Regulation No. VIII.G.7
regarding “Presentation and Disclosure of Public Company’s Financial Statements”.


4. BUSINESS COMBINATIONS (continued)
Acquistion of PT Bank Interim Indonesia (continued)
PT Bank BCA Syariah entered into a business merger with PT Bank Interim Indonesia which
is domiciled in Jakarta. The decision on the merger is stated in Deed No. 65 dated 16
November 2020 made before Notary Christina Dwi Utami S.H., M.Hum., M.Kn., in Jakarta.
This amendment deed has been approved by the Minister of Law and Human Rights of the
Republic of Indonesia with Decree No. AHU-AH.01.10-0012509 on 10 December 2020.
As at 31 December 2020, the Group has assessed the impairment of goodwill from the
acquisition transaction of PT Bank Interim Indonesia. Based on this assessment, there is no
indication of impairment
5. CASH
2020 2019
Rupiah 23,564,935 23,928,010

Foreign currencies 757,400 1,493,396
24,322,335 25,421,406
The balance of cash in Rupiah includes cash in Automatic Teller Machines (“ATM”) amounting
to Rp 10,334,399 and Rp 9,644,181 as of 31 December 2020 and 2019, respectively.
6. CURRENT ACCOUNTS WITH BANK INDONESIA
2020 2019
Rupiah 24,669,882 43,257,848

Foreign currencies 2,812,296 4,646,826
27,482,178 47,904,674
Weighted average effective interest rates per annum of current accounts with Bank Indonesia
denominated in Rupiah as of 31 December 2020 and 2019 were 0.63% and nil, respectively.
Current accounts with Bank Indonesia are provided to comply with the Minimum Statutory
Reserve (“GWM”) of Bank Indonesia. On 31 December 2020 and 2019, the Ratio of Rupiah
and Foreign Exchange Statutory Reserves as well as the Macro-prudential Liquidity Buffer
(“PLM”) that must be met by the Bank are as follows:
2020 2019
Rupiah
- Primary GWM 3.00% 6.00%
(i) GWM on daily basis 0.00% 3.00%
(ii) GWM on average basis 3.00% 3.00%
- GWM PLM (previously Secondary GWM) 6.00% 4.00%
Foreign Currencies


6. CURRENT ACCOUNTS WITH BANK INDONESIA (continued)
Primary GWM is a minimum reserve that should be maintained by the Bank in the form of
current accounts with Bank Indonesia. PLM is a minimum liquidity reserves that should be
maintained by Bank, in form of Bank Indonesia Certificates (“SBI”), Bank Indonesia Deposit
Certificates (“SDBI”), Treasury Bills (“SBN”) which is determined by Bank Indonesia at certain
percentage of the Bank’s Third Party Fund.
As of 31 December 2020 and 2019, the Bank has fulfilled the GWM ratios in Rupiah and
foreign currency as follows:
2020 2019
Rupiah
- GWM PLM (previously Secondary GWM) 35.63% 13.51%
Foreign Currencies
As of 31 December 2020 and 2019, the GWM Macro-prudential Intermediation Ratio (“RIM”)
(formerly GWM LFR) that must be met by the Bank was nil and 0.43%, respectively.
Information on the classification and fair value of current account with Bank Indonesia is
disclosed in Note 39. Information on the maturity of current account with Bank Indonesia is
disclosed in Note 45
7. CURRENT ACCOUNTS WITH OTHER BANKS

2020 2019
Rupiah 311,552 2,888
Foreign Currencies 11,661,784 10,518,799
Total current accounts with other banks

Before deducting allowance for impairment losses 11,973,336 10,521,687
Less:
Allowance for impairment losses
Rupiah (376) -
Foreign Currencies (551) -
(927) -
Total current accounts with other banks - net 11,972,409 10,521,687


7. CURRENT ACCOUNTS WITH OTHER BANKS (continued)
Details of current accounts with other banks by counterparty as of 31 December 2020 and
2019 were as follows:
2020 2019
JPMorgan Chase Bank, N.A. 4,031,919 3,649,852

The Bank of New York Mellon Corporation 2,010,227 542,958
United Overseas Bank Limited, Co. 1,138,575 1,066,227
DBS Bank Ltd. 1,101,320 327,277
Oversea-Chinese Banking Corporation Limited 699,199 288,321
Bank of China Limited 522,303 128,244
Wells Fargo Bank, N.A. 469,174 2,607,679
National Australia Bank Limited 295,445 109,772
GBC International Bank 280,895 277,444
Australia and New Zealand Banking Group Limited 238,211 22,676
PT Bank ICBC Indonesia 209,337 155,497
Standard Chartered Bank 146,564 76,242
ING Bank NV 138,604 46,635
Barclays Bank PLC 104,847 17,100
PT Bank Mandiri (Persero) Tbk 96,141 290,726
Sumitomo Mitsui Banking Corporation 70,509 284,528
Societe Generale S.A. 63,901 -
Commonwealth Bank of Australia 51,341 13,317
PT Bank Mizuho Indonesia 44,765 48,497
MUFG Bank, Ltd. 42,315 45,263
The Hongkong and Shanghai Banking Corporation
Limited 38,016 27,179
Euroclear Bank 29,156 145,906
KB Kookmin Bank 21,819 43,186
Citibank, N.A. - 76,770
Westpac Banking Corporation - 39,173
Royal Bank of Scotland PLC - 49,352
Others 128,753 141,866
11,973,336 10,521,687
Less:
Allowance for impairment losses (927) -
Total current accounts with other banks - net 11,972,409 10,521,687


7. CURRENT ACCOUNTS WITH OTHER BANKS (continued)
As of 31 December 2020 and 2019, the Group did not have balances of current accounts with
other banks from related party.
Weighted average effective interest rates per annum of current accounts with other banks
were as follows:
2020 2019
Rupiah 1.87% 5.15%

Foreign currencies 0.54% 1.93%
During 2020, all current accounts with other banks were categorised as stage 1, had not
experienced a significant increase in credit risk since initial recognition and had no objective
evidence of impairment. The changes in the allowance for impairment losses on current
accounts with other banks are as follows:
2020
Stage 1 Stage 2 Stage 3 Total
Balance, beginning of year -

Impact on initial implementation of SFAS 71 (Note 53) (1,999)
Balance, after impact on initial

implementation of SFAS 71 (1,999) - - (1,999)
Net changes in exposure 1,262 - - 1,262
Exchange rate differences (190) - - (190)
Balance, end of year (927) - - (927)
2020
Foreign
Rupiah Total
currencies
Balance, beginning of year - - -

Impact on initial implementation SFAS 71 (Note 53) (114) (1,885) (1,999)
(Additions) reversal of allowance for impairment
losses during the year (262) 1,524 1,262
Exchange rate differences arise from impairment
losses in foreign currencies - (190) (190)
Balance, end of year (376) (551) (927)
As of 31 December 2020, management believes that the allowance for impairment losses is
adequate to cover possible losses arising from uncollectible current accounts with other
banks.
Information on the classification and fair value of current accounts with other banks
is disclosed in Note 39. Information on the maturity of current accounts with other banks is
disclosed in Note 45.


8. PLACEMENTS WITH BANK INDONESIA AND OTHER BANKS

Details of placements with Bank Indonesia and other banks by type and contractual period
at initial placement were as follows:
2020
Up to >1-3 >3-6 > 6 - 12 More than
1 month months months months 12 months Total
Bank Indonesia:
Rupiah 6,091,459 - - - - 6,091,459
Foreign currencies 15,455,000 16,157,500 702,500 - - 32,315,000
Call money:
Rupiah 3,400,000 - - - - 3,400,000
Foreign currencies 843,000 - 3,020,750 - - 3,863,750
Time deposits:
Rupiah 348,987 191,000 234,849 133,358 - 908,194
Foreign currencies 1,372 4,965 4,983 - - 11,320
Certificates of deposits:
Rupiah - - - 271,642 594,120 865,762
Others:
Foreign currencies 105 - - - - 105
26,139,923 16,353,465 3,963,082 405,000 594,120 47,455,590
Less:
Rupiah (4,433)
Foreign currencies (267)
(4,700)
Total placements with

Bank Indonesia and other banks - net 47,450,890
2019
Up to >1-3 >3-6 > 6 - 12 More than
1 month months months months 12 months Total
Bank Indonesia:
Rupiah 2,019,439 - - - - 2,019,439
Foreign currencies 6,247,125 18,047,250 - - - 24,294,375
Call money:
Rupiah 100,000 1,425,000 - - - 1,525,000
Foreign currencies 948,276 - - - - 948,276
Time deposits:
Rupiah 214,445 211,990 192,749 57,100 - 676,284
Foreign currencies 1,344 4,813 4,820 - - 10,977
Rupiah - - 49,655 336,860 1,087,312 1,473,827
Others:
Foreign currencies 96 - - - - 96
9,530,725 19,689,053 247,224 393,960 1,087,312 30,948,274


8. PLACEMENTS WITH BANK INDONESIA AND OTHER BANKS (continued)
Details of placements with Bank Indonesia and other banks by counterparty as of

31 December 2020 and 2019 were as follows:
2020 2019
Bank Indonesia 38,406,459 26,313,814

PT Bank Rakyat Indonesia (Persero) Tbk 2,691,887 150,815
Mizuho Bank, Ltd. - Hongkong Branch 2,177,750 -
PT Bank Negara Indonesia (Persero) Tbk 702,500 196,592
PT Bank Maybank Indonesia Tbk 600,000 98,550
MUFG Bank, Ltd. - Indonesia Branch 594,120 606,905
PT Bank BTPN Tbk 454,500 1,280,000
MUFG Bank, Ltd. - Singapore Branch 281,000 498,063
Deutsche Bank AG - Jakarta Branch 200,000 -
PT Bank Mega Syariah 195,000 -
PT Shinhan Bank Indonesia 183,358 81,749
PT Bank Pembangunan Daerah Nusa Tenggara Timur 142,045 -
PT Bank QNB Indonesia Tbk 137,849 25,000
PT Bank Commonwealth 129,597 259,100
PT Bank ANZ Indonesia 100,000 -
PT Bank Bukopin Tbk 100,000 -
PT Bank Mega Tbk 80,000 30,000
PT Bank Syariah Bukopin 75,000 -
PT Bank CTBC Indonesia 51,100 34,800
PT Bank BRIsyariah Tbk 40,000 -
PT Bank KEB Hana Indonesia 34,948 40,633
PT Bank Mandiri Taspen 25,000 273,830
PT Bank Pan Indonesia Tbk 25,000 208,238
PT Bank Pembangunan Daerah Jawa Tengah Tbk - 237,550
PT Bank Pembangunan Daerah
Jawa Barat & Banten Tbk - 124,090
Landesbank Baden-Württemberg - 103,150
PT Bank Panin Dubai Syariah Tbk - 100,000
PT Bank ICBC Indonesia - 100,000
PT Bank Mizuho Indonesia - 99,310
PT Bank DKI - 66,710
Others 28,477 19,375
47,455,590 30,948,274
As of 31 December 2020 and 2019, the Group did not have balances of placements with other
banks from related party.



Changes in unrealised gain (loss) from placements with other banks measured at fair value
through other comprehensive income are as follows:
2020 2019
Balance, beginning of year - before deferred
income tax 15,853 (3,869)
Addition of unrealised (losses) gains
during the year - net (33,209) 20,124
Realised gains (losses) during
the year - net 22,000 (402)
Total before deferred income tax 4,644 15,853
Deferred income tax (Note 21) (882) (3,171)
Balance, end of year - net 3,762 12,682
During 2020, all placements with other banks were categorised as stage 1, had not
experienced a significant increase in credit risk since initial recognition and had no objective
evidence of impairment. The changes in the allowance for impairment losses on placements
with other banks are as follows:
2020
Balance, beginning of year -
Impact on initial implementation of SFAS 71 (Note 53) (3,972)

Net changes in exposure (697) - - (697)
Exchange rate differences (31) - - (31)
Balance, end of year (4,700) - - (4,700)
2020
Foreign
Rupiah currencies Total
Balance, beginning of year - - -
Impact on initial implementation of SFAS 71 (Note 53) (3,827) (145) (3,972)
Reversal of allowance for impairment losses
during the year (606) (91) (697)
Exchange rate differences arise from impairment
losses in foreign currencies - (31) (31)
Balance, end of year (4,433) (267) (4,700)
Weighted average effective interest rates per annum of placements with Bank Indonesia and
other banks were as follows:
2020 2019
Bank Indonesia and call money:
Rupiah 3.95% 5.77%
Time deposits:
Rupiah 5.09% 6.37%
Rupiah 7.10% 7.56%


The range of contractual interest rates of time deposits owned by the Group in Rupiah
currency during the years ended 31 December 2020 and 2019 were 2.25% - 8.75% and
4.00% - 9.00%, respectively, and for certificates of deposit in Rupiah are 5.94% - 8.20%, while
the range of contractual interest rates of time deposits owned by the Group in foreign
currencies were 0.25% - 2.50% and 1.00% - 3.25%, respectively, during the years ended
31 December 2020 and 2019.
As of 31 December 2020 and 2019, there were no placements with Bank Indonesia and other
banks which were used as collateral for securities trading transaction.
As of 31 December 2020 and 2019, all placements with Bank Indonesia and other banks are
classified as current and management believes that the allowance for impairment losses is
sufficient to cover losses that may arise from uncollectible placements with Bank Indonesia
and other banks.
Information on the classification and fair value of placements with Bank Indonesia and other
banks is disclosed in Note 39. Information on the maturity of placements with Bank Indonesia
and other banks is disclosed in Note 45.
9. FINANCIAL ASSETS AND LIABILITIES AT FAIR VALUE THROUGH PROFIT OR LOSS

Financial assets and liabilities at fair value through profit or loss consist of:
2020 2019
Nominal value Fair value Nominal value Fair value
Financial assets:
Securities
Government bonds 1,306,650 1,416,462 256,747 265,868
Certificates of Bank Indonesia - - 798,516 783,393
Bank Indonesia Treasury Bills - - 2,012,963 1,996,290
Government Treasury Bills - - 222,308 221,323
Sukuk 172,443 177,715 108,507 111,347
Corporate bonds 138,000 139,307 132,000 132,990
Mutual Funds 21,057 22,288 - -
Shares - 100,430 - 68,619
1,638,150 1,856,202 3,531,041 3,579,830

Placements with other banks
Certificates of Deposits - - 400,000 394,720
Derivative assets
Forward 53,823 60,958
Currency swap 1,024,639 1,871,037
Spot 1,581 3,601
1,080,043 1,935,596
2,936,245 5,910,146
Financial liabilities:
Derivative liabilities
Forward 121,224 75,092
Currency swap 14,012 27,622
Spot 3,521 3,546
138,757 106,260
As of 31 December 2020 and 2019, the Group did not have balances of financial assets and
liabilities at fair value through profit or loss (2019: held for trading) from and to related party.


9. FINANCIAL ASSETS AND LIABILITIES AT FAIR VALUE THROUGH PROFIT OR LOSS

(continued)
During the years ended 31 December 2020 and 2019, the Bank reclassified the investment
securities at fair value through other comprehensive income (2019: available for sale) to
financial assets at fair value through profit or loss (2019: held for trading) amounting to Rp nil
and Rp 132,000 (fair value of Rp 133,003), respectively.
Information on the classification and fair value of financial assets and liabilities held for trading
is disclosed in Note 39. Information on the maturity of financial assets and liabilities held for
trading is disclosed in Note 45.
10. ACCEPTANCE RECEIVABLES AND PAYABLES
a. The details of acceptance receivables
2020 2019
Rupiah
Non-bank debtors 2,942,310 2,275,034
Other banks 238,716 217,999
3,181,026 2,493,033
Less:
Allowance for impairment losses (140,042) (33,086)
3,040,984 2,459,947
Foreign currencies
Non-bank debtors 5,106,667 6,918,002
Other banks 266,282 258,342
5,372,949 7,176,344
Less:
5,103,859 7,032,808
Total acceptance receivables - net 8,144,843 9,492,755
b. The details of acceptance payables
2020 2019
Rupiah
Non-bank debtors 327,095 280,956
Other banks 453,588 570,549
780,683 851,505
Foreign currencies
Other banks 3,353,080 4,211,401
3,619,362 4,469,744
Total acceptance payables 4,400,045 5,321,249


10. ACCEPTANCE RECEIVABLES AND PAYABLES (continued)
c. The movement of allowance for impairment losses of acceptance receivables
2020
Balance, beginning of year (176,622)

Impact on initial implementation of SFAS 71
(Note 53) (14,336)

Transfer to lifetime expected
credit losses (Stage 2) 6,461 (78,615) - (72,154)
Transfer to credit impaired (Stage 3) 3 41,849 (23,986) 17,866
Transfer to 12 months expected
credit losses (Stage 1) (2,684) 2,808 - 124
Net changes in exposure (221,183) 33,261 23,978 (163,944)
Exchange rate differences (756) 682 8 (66)
Balance, end of year (409,117) (15) - (409,132)
2020
Foreign
Balance, beginning of year (33,086) (143,536) (176,622)

Impact on initial implementation of SFAS 71 (Note 53) (103,427) 89,091 (14,336)
Addition of allowance
during the year (3,529) (214,579) (218,108)
Exchange rate difference arising from allowance
for impairment losses denominated in
foreign currencies - (66) (66)
Balance, end of year (140,042) (269,090) (409,132)
2019
Foreign

Reversal of allowance during the year 87,873 68,689 156,562
Exchange rate difference arising from allowance
for impairment losses denominated in
foreign currencies - 2,666 2,666
Management believes that the allowance for impairment losses provided was adequate to
cover possible losses on uncollectible acceptance receivables.
As of 31 December 2020 and 2019, the Bank did not have balances of acceptance receivables
and payables from and to related party.
Information on the classification and fair value of acceptance receivables and payables
is disclosed in Note 39. Information on the maturity of acceptance receivables and payables
is disclosed in Note 45.


11. BILLS RECEIVABLE
a. The details of bills receivable
2020 2019
Rupiah
Other banks 6,056,177 5,660,501
6,118,820 5,751,009
Less:
Allowance for impairment losses (6,377) (127)
6,112,443 5,750,882
Foreign currencies
Other banks 1,047,222 1,540,031
1,980,205 2,160,745
Less:
1,978,570 2,158,138
Total bills receivables - net 8,091,013 7,909,020
b. The movement of allowance for impairment losses of bills receivables
During 2020, all bills receivables that were categorised as stage 1, had not experienced
a significant increase in credit risk since initial recognition and had no objective evidence
of impairment. The movement in allowance for impairment losses on bills receivable were
as follows:
2020

(Note 53) (2,156)
Net changes in exposure (3,069) - - (3,069)
Exchange rate difference (53) - - (53)
2020
Foreign
Balance, beginning of year (127) (2,607) (2,734)

Impact on initial implementation of SFAS 71 (Note 53) (3,586) 1,430 (2,156)
Addition of allowance during the year (2,664) (405) (3,069)
Exchange rate difference arising from
allowance for impairment losses
denominated in foreign currencies - (53) (53)


11. BILLS RECEIVABLE (continued)
b. The movement of allowance for impairment losses of bills receivables (continued)

2019
Foreign
Balance, beginning of year (60) (5,614) (5,674)

(Addition) reversal of allowance during the year (67) 2,207 2,140
denominated in foreign currencies - 800 800
Balance, end of year (127) (2,607) (2,734)
cover possible losses on uncollectible bills receivables.
As of 31 December 2020 and 2019, the Bank did not have balances of bills receivables from
and to related party.
Weighted average effective interest rates per annum of bills receivable were as follows:
2020 2019
Rupiah 9.22% 7.20%

Information on the classification and fair value of bills receivables is disclosed in Note 39.
Information on the maturity of bills receivables is disclosed in Note 45.
12. SECURITIES PURCHASED UNDER AGREEMENTS TO RESELL
This account represents receivables to Bank Indonesia, other banks and third party for
securities purchased with agreements to resell with details as follows:
2020
Allowance for
Range of Deferred impairment
purchase date Range of sale date Resell price interest income losses Carrying value
Transactions with Bank Indonesia:

Underlying instruments:
Government bonds 10 Jan - 30 Dec 20 4 Jan - 5 Nov 21 142,211,337 (735,940) - 141,475,397
Government Treasury Bills 30 Sep - 30 Dec 20 4 - 27 Jan 21 174,126 (193) - 173,933
142,385,463 (736,133) - 141,649,330
Transactions with other banks:

Government bonds 7 - 28 Dec 20 4 - 18 Jan 21 5,048,871 (6,219) - 5,042,652
5,048,871 (6,219) - 5,042,652
Transactions with third parties:

Shares 30 Sep - 8 Dec 20 8 Jun - 30 Dec 21 138,320 (9,905) (1,148) 127,267
138,320 (9,905) (1,148) 127,267
147,572,654 (752,257) (1,148) 146,819,249


12. SECURITIES PURCHASED UNDER AGREEMENTS TO RESELL (continued)
This account represents receivables to Bank Indonesia, other banks and third party for
securities purchased with agreements to resell with details as follows: (continued)
2019
Allowance for
Range of Deferred impairment
purchase date Range of sale date Resell price interest income losses Carrying value
Transactions with Bank Indonesia:

Government bonds 2 - 18 Oct 19 2 Jan - 16 Oct 20 9,137,326 (158,871) - 8,978,455
Government Treasury Bills 26 - 31 Dec 19 2 - 7 Jan 20 168,759 (86) - 168,673
9,306,085 (158,957) - 9,147,128
Transactions with other banks:

Government bonds 12 Nov 19 6 Nov 20 305,329 (14,882) - 290,447
305,329 (14,882) - 290,447
Transactions with third parties:

Shares 4 - 30 Dec 19 4 Mar - 17 Dec 20 147,965 (8,242) (1,733) 137,990
147,965 (8,242) (1,733) 137,990
9,759,379 (182,081) (1,733) 9,575,565
The movement of allowance for impairment losses on securities purchased under

agreements to resell was as follows:
2020 2019
Balance, beginning of year (1,733) -

Reversal (addition) of allowance during the year 585 (1,733)
Balance, end of year (1,148) (1,733)
cover possible losses on uncollectible securities purchased under agreements to resell.
All securities purchased under agreements to resell as of 31 December 2020 and 2019 were
denominated in Rupiah currency.
As of 31 December 2020 and 2019, the Group did not have balances of securities purchased
under agreements to resell with related party.
Weighted average effective interest rates per annum of securities purchased under
agreements to resell for the years ended 31 December 2020 and 2019 were 4.22% and
6.08%, respectively.
Information on the classification and fair value of securities purchased under agreements to
resell is disclosed in Note 39. Information on the maturity of securities purchased under
agreements to resell is disclosed in Note 45.


13. LOANS RECEIVABLE
Loans receivable consisted of:
a. By type and currency
2020 2019
Rupiah
Related parties:
Working capital 1,511,386 2,177,595
Investment 3,731,914 2,040,865
Consumer 20,356 14,662
5,263,656 4,233,122
Third parties:
Working capital 256,491,269 256,839,251
Investment 160,592,842 158,899,381
Consumer 106,906,552 118,501,479
Credit card 11,204,230 14,105,502
Employee loans 2,948,981 2,945,929
538,143,874 551,291,542
543,407,530 555,524,664
Foreign currencies
Third parties:
Working capital 18,385,222 19,360,794
Investment 12,796,856 12,054,125
31,182,078 31,414,919
Total loans receivable 574,589,608 586,939,583
Less: Allowance for impairment losses

Rupiah (24,198,731) (13,826,649)
Foreign currencies (2,747,211) (1,078,935)
(26,945,942) (14,905,584)
Total loans receivable - net 547,643,666 572,033,999


13. LOANS RECEIVABLE (continued)
Loans receivable consisted of: (continued)
b. By economic sector and Bank Indonesia’s collectability

2020
Allowance for
Special impairment
Current mention Sub-standard Doubtful Loss losses Total
Rupiah
Manufacturing 105,810,363 2,124,341 990,255 373,239 832,333 (6,039,498) 104,091,033
Business services 71,482,556 1,849,030 31,276 6,571 150,212 (2,584,474) 70,935,171
Trading, restaurants
and hotels 126,916,201 1,820,637 347,170 242,323 4,271,561 (8,829,399) 124,768,493
Agriculture and
agricultural facilities 26,582,460 35,923 23,742 1,612 114,471 (1,202,567) 25,555,641
Construction 20,425,455 300,238 937 3,138 63,968 (644,997) 20,148,739
Transportation, warehousing
and communications 30,894,576 186,750 15,783 9,641 131,090 (799,278) 30,438,562
Social/public services 10,906,141 185,632 4,246 6,681 37,210 (381,652) 10,758,258
Mining 1,999,284 1,141 - - 3,376 (82,904) 1,920,897
Electricity, gas, and water 13,113,396 3,658 11 14,991 4,288 (143,511) 12,992,833
Others 115,746,809 3,232,651 264,943 432,215 1,413,005 (3,490,451) 117,599,172
523,877,241 9,740,001 1,678,363 1,090,411 7,021,514 (24,198,731) 519,208,799
Foreign currencies
Manufacturing 11,838,064 378,222 - - - (1,512,978) 10,703,308
Business services 2,164,220 - - - - (56,347) 2,107,873
and hotels 3,919,288 16,147 369,386 - 17,564 (818,584) 3,503,801
Agriculture and
agricultural facilities 7,758,679 - - - - (98,403) 7,660,276
Construction 1,042 - - - - - 1,042
and communications 1,984,190 - - - 149,474 (203,102) 1,930,562
Social/public services 19,579 - - - - (113) 19,466
Mining 247,463 - - - - (6,555) 240,908
Electricity, gas, and water 2,318,760 - - - - (51,129) 2,267,631
30,251,285 394,369 369,386 - 167,038 (2,747,211) 28,434,867
Total 554,128,526 10,134,370 2,047,749 1,090,411 7,188,552 (26,945,942) 547,643,666
2019
Allowance for
Special impairment
Current mention Sub-standard Doubtful Loss losses Total
Rupiah
Manufacturing 105,931,000 2,303,019 397,208 30,423 779,168 (3,369,108) 106,071,710
Business services 67,728,211 1,259,279 2,155 27,935 65,766 (881,011) 68,202,335
and hotels 134,515,965 2,116,305 149,308 172,597 3,581,860 (6,010,033) 134,526,002
Agriculture and
agricultural facilities 26,096,930 64,795 107,327 14,026 7,894 (366,871) 25,924,101
Construction 17,579,351 54,815 5,766 22,141 259,002 (597,880) 17,323,195
and communications 25,810,896 226,072 67,487 3,526 144,782 (527,516) 25,725,247
Social/public services 9,865,729 57,202 1,178 2,051 31,414 (141,118) 9,816,456
Mining 2,477,142 10,825 70 - 448 (23,390) 2,465,095
Electricity, gas, and water 17,941,989 19,747 - 4,179 - (49,203) 17,916,712
Others 129,129,377 4,962,714 248,341 258,004 989,245 (1,860,519) 133,727,162
537,076,590 11,074,773 978,840 534,882 5,859,579 (13,826,649) 541,698,015
Foreign currencies
Manufacturing 11,993,341 221,278 328,555 - 5,421 (565,328) 11,983,267
Business services 2,675,902 - - - - (2,985) 2,672,917
and hotels 4,267,154 289,745 - - 17,534 (290,048) 4,284,385
Agriculture and
agricultural facilities 7,931,423 - - - - (36,771) 7,894,652
Construction 19,552 - - - - - 19,552
and communications 761,759 - - 152,115 - (156,300) 757,574
Social/public services 12,633 - - - - (58) 12,575
Mining 580,610 - - - - (4,091) 576,519
Electricity, gas, and water 2,157,897 - - - - (23,354) 2,134,543
30,400,271 511,023 328,555 152,115 22,955 (1,078,935) 30,335,984
Total 567,476,861 11,585,796 1,307,395 686,997 5,882,534 (14,905,584) 572,033,999



c. By maturity
Loans receivable by maturity period based on loan agreements:
2020 2019
Rupiah
Up to 1 year 197,103,730 81,946,749
> 1 - 5 years 100,693,346 236,052,755
> 5 years 246,357,415 238,319,036
544,154,491 556,318,540
Foreign currencies
Up to 1 year 9,142,899 7,098,437
> 1 - 5 years 10,649,549 13,233,986
> 5 years 11,390,423 11,083,868
31,182,871 31,416,291
Total loans receivable 575,337,362 587,734,831
Less:
Deferred provision and commission income*) (747,754) (795,248)
Allowance for impairment losses (26,945,942) (14,905,584)
Total loans receivable - net 547,643,666 572,033,999
*)
Deferred provision and commission income represent all provisions, commissions and other fees received by the Bank on
loan agreements, which are integral part of effective interest rate.
d. By staging
Below is movement of loans based on stages during the period ended 31 December 2020:
2020
Balance, beginning of year 586,939,583

(Note 53) (246,982)
Balance, after impact on

implementation of SFAS 71 575,321,742 3,239,137 8,131,722 586,692,601
Net changes in exposure (13,017,901) (443,814) 5,208,374 (8,253,341)
Written-off - - (3,186,527) (3,186,527)
Exchange rate difference (567,322) (139,953) 44,150 (663,125)
Balance, end of year 561,736,519 2,655,370 10,197,719 574,589,608



e. Syndicated loans
Syndicated loans represent loans provided to debtors under syndication agreements

with other banks. Syndicated loans with risk sharing participation to the Bank’s financing
were as follows:
2020 2019
Bank's participation as participant, ranged between

4.17% - 50.00% and 2.78% - 50.00% respectively,
for the years ended 31 December 2020 and 2019,
with outstanding balance of Rp 20,945,955 and
USD 155,905,844 (full amount) as of
31 December 2020 (2019: Rp 21,216,619 and
USD 174,835,195 (full amount)) 23,136,432 23,643,769
Bank's participation as arranger, ranged between

14.67% - 85.14% and 15.10% - 64.28% respectively,
for the years ended 31 December 2020 and 2019,
with outstanding balance of Rp 18,430,632 and
USD 56,833,672 (full amount) as of
31 December 2020 (2019: Rp 17,065,452 and
USD 84,896,704 (full amount)) 19,229,145 18,244,030
42,365,577 41,887,799
f. Restructured loans
In accordance with POJK No. 11/POJK.03/2020 dated 16 March 2020 due to the impact
of the COVID-19 pandemic (Note 54), the Bank has restructured loans for debtors affected
by COVID-19, and reported the balance of the restructured loans to the current
collectability.
The amount of restructured loans by the Bank as of 31 December 2020 and 2019
amounting to Rp 97,487,028 and Rp 9,148,143, respectively. Credit restructuring carried
out by modifying credit terms, deduction, or amnesty of part of outstanding credit balance
and/or both. For the restructured credit, Bank is not committed to provide additional credit
facilities.
Below are the amount of restructured loans based on Bank Indonesia’s collectibility:
2020 2019
Current 88,005,299 3,145,217

Special mention 5,253,453 3,360,446
Sub-standard 1,620,326 895,114
Doubtful 592,123 208,402
Loss 2,015,827 1,538,964
97,487,028 9,148,143



f. Restructured loans (continued)
Total restructured loans and under non-performing loans (NPL) category as of December
2020 and 2019 are amounting to Rp 4,228,276 and Rp 2,642,480, respectively.
In relation with the COVID-19 pandemic which has created global and domestic economic
uncertainty, the Bank continues to identify and monitor debtor conditions on an ongoing
basis. As well as taking precautions to keep making allowance for impairment losses if the
debtors who have obtained the restructuring facility perform well initially, are expected to
decline due to the impact of COVID-19 and cannot recover after the restructuring/impact
of COVID-19 ends (Note 44c.iii).
g. The movement of allowance for impairment losses on loans receivable
2020
Balance, beginning of year (14,905,584)

(Note 53) (5,528,081)
implementation of SFAS 71 (14,268,019) (967,471) (5,198,175) (20,433,665)
Transfer to lifetime expected credit
losses (Stage 2) 5,020,856 (8,117,725) 627,155 (2,469,714)
Transfer to credit
impaired (Stage 3) 1,077,006 4,348,300 (6,959,273) (1,533,967)
credit losses (Stage 1) (4,365,932) 3,767,570 2,229,077 1,630,715
Net changes in exposure (7,641,309) 136,197 165,449 (7,339,663)
Written-off - - 3,186,527 3,186,527
Foreign exchange difference 42,795 44,318 (73,288) 13,825
Balance, end of year (20,134,603) (788,811) (6,022,528) (26,945,942)
2020
Foreign
Balance, beginning of year (13,826,649) (1,078,935) (14,905,584)
(Note 53) (5,054,162) (473,919) (5,528,081)
Addition of allowance during the year (8,498,673) (1,213,956) (9,712,629)
Written-off during the year 3,180,753 5,774 3,186,527
denominated in foreign currencies - 13,825 13,825
Balance, end of year (24,198,731) (2,747,211) (26,945,942)
2019
Collective impairment losses Individual impairment losses
Foreign Foreign
Rupiah currencies Sub-total Rupiah currencies Sub-total Total
Balance, beginning of year (9,459,984) (324,180) (9,784,164) (3,451,477) (333,345) (3,784,822) (13,568,986)
Beginning balance of new
acquired Subsidiary (5,027) - (5,027) - - - (5,027)
Addition of allowance
during the year (2,690,969) (335,964) (3,026,933) (1,122,408) (119,449) (1,241,857) (4,268,790)
Loans written-off during the year 1,674,277 10,676 1,684,953 1,259,952 7,415 1,267,367 2,952,320
Recoveries on loans
previously written-off (29,597) - (29,597) (1,416) - (1,416) (31,013)
Exchange rate difference - 11,521 11,521 - 4,391 4,391 15,912
Balance, end of year (10,511,300) (637,947) (11,149,247) (3,315,349) (440,988) (3,756,337) (14,905,584)
Management believes that allowance for impairment losses provided was adequate to
cover possible losses on uncollectible loans receivable.


g. The movement of allowance for impairment losses on loans receivable (continued)
As of 31 December 2020 and 2019, allowance for impairment losses on loans receivable
to related parties amounting to Rp 59,956 and Rp 5,736, respectively.
h. Joint financing
The Bank entered into joint financing agreements with PT BCA Finance and PT BCA Multi
Finance (previously PT Central Santosa Finance), the Subsidiaries, for financing the
purchase of vehicles. All risks from the loss arising from these joint financing facilities will
be borne proportionally by both parties based on respective financing participation
(without recourse). The Bank’s portion of outstanding balance of joint financing receivable
facilities as of 31 December 2020 and 2019 were Rp 32,682,538 and Rp 42,551,484,
respectively.
i. The carrying amount of loans receivable at amortised cost are as follows:
2020 2019
Loans receivable (Note 13c) 575,337,362 587,734,831

Accrued interest income 2,041,236 2,349,170
Deferred provision and commission income (747,754) (795,248)
Allowance for impairment losses (Note 13f) (26,945,942) (14,905,584)
549,684,902 574,383,169
j. Other significant information relating to loans receivable
As of 31 December 2020 and 2019, the Bank had no loans receivable which were pledged
as collaterals.
Demand deposits, saving and time deposits pledged as collateral for loans
receivable amounting to Rp 13,367,389 and Rp 13,295,914, respectively, as of
31 December 2020 and 2019 (Note 20).
As of 31 December 2020 and 2019, the Bank at individual level and at consolidated level,
complied with Legal Lending Limit (“LLL”) requirements for both related parties and third
parties.
Employee loans are loans given to Bank’s employees with interest rate at 4% per annum
for housing loans, motor vehicle loans, and loans for other purposes and the terms
between 8 years to 20 years. Repayment of principal and interest which will be effected
through monthly salary deductions. The difference between the rate and market rate will
be recognised as subsidy and recorded as other assets, also amortised over the life of the
loans.


j. Other significant information relating to loans receivable (continued)
Weighted average effective interest rates per annum of loans receivable were as follows:
2020 2019
Rupiah 8.36% 9.24%

Ratio of small enterprises loans to loans receivable provided by Bank as of 31 December

2020 and 2019 was 1.83% and 1.95%, respectively.
The Bank’s non-performing loans (classified as sub-standard, doubtful and loss) as of

31 December 2020 and 2019 amounting to Rp 10,326,712 and Rp 7,876,926,
respectively.
As of 31 December 2020, the ratio of gross non-performing loan (“NPL”) and net NPL was
1.79% and 0.74% (2019: 1.34% and 0.47%), which was calculated based on prevailing
POJK.
Information on the classification and fair value of loans receivable is disclosed in Note 39.
Information on the details of loans receivable by geographic region is disclosed in Note
43. Information on the maturity of loan receivables is disclosed in Note 45.
14. CONSUMER FINANCING RECEIVABLES
The Subsidiaries’ consumer financing receivables at amortised cost were as follows:
2020 2019
- Self-financing by Subsidiaries 7,958,484 10,361,580
- Share in joint financing with related party
without recourse 5,536,425 6,462,450
Unamortised transaction cost - net (385,212) (602,360)
Unearned consumer financing income (4,697,457) (5,216,149)
Consumer financing receivables, before allowance

for impairment losses 8,412,240 11,005,521
Less:
Total consumer financing receivables - net 7,605,934 10,532,424


14. CONSUMER FINANCING RECEIVABLES (continued)
Contractual interest rates per annum for consumer financing during 2020 and 2019 were
6.48% - 29.20% and 6.50% - 31.99%, respectively.
The Subsidiaries extend consumer financing contracts for 4 (four) wheel vehicles with terms
ranging from 3 (three) months to 6 (six) years, while consumer financing contracts for 2 (two)
wheel vehicles ranging from 1 (one) year to 4 (four) years.
The movement in the allowance for impairment losses on consumer financing receivables
was as follows:
2020

(Note 53) (17,180)
Balance, after initial impact on

implementation of SFAS 71 (328,431) (44,601) (117,245) (490,277)
Net changes in exposure (249,319) (6,415) (326,169) (581,903)
Writen-off - - 265,874 265,874
Balance, end of year (577,750) (51,016) (177,540) (806,306)
2020 2019
Balance, beginning of year (473,097) (364,028)
Impact on initial implementation of SFAS 71 (Note 53) (17,180) -
Addition of allowance during the year (581,903) (398,196)
Written-off during the year 265,874 289,127
Balance, end of year (806,306) (473,097)
The collection of consumer financing receivables previously written-off amounting to

Rp 17,112 and Rp 17,799 for the years ended 31 December 2020 and 2019, respectively.
Writen-off consumer financing receivables were receivables which overdue for more than 150
(one hundred and fifty) days for 4 (four) wheels vehicles and more than 180 (one hundred
and eighty) days for 2 (two) wheels vehicles. The write-offs are execute based on
management case by case assessment.
As of 31 December 2020 and 2019 consumer financing receivables, before deduction of

unearned income, amounting to Rp 222,555 and Rp 1,178,714, respectively, were pledged
as collateral to borrowings and overdraft, and debt securities issued.
The consumer financing receivables are secured by the related certificates of ownership
(“BPKB”) of the vehicles financed by the Subsidiaries.
Management believes that the allowance for impairment losses is adequate to cover possible
losses arising from uncollectible consumer financing receivables.


14. CONSUMER FINANCING RECEIVABLES (continued)
Information on the classification and fair value of consumer financing receivables is disclosed
in Note 39. Information on the maturity of consumer financing receivables is disclosed in
Note 45.
15. INVESTMENT SECURITIES
The details of investment securities by type and currency as of 31 December 2020 and 2019
were as follows:
2020
Unamortised Allowance for
premium Unrealised impairment
Description Nominal amount (discount) gain (loss) losses Carrying value
Rupiah
Measured at amortised cost:
Government bonds,
non-recapitalisation 12,680,245 814,846 - - 13,495,091
Sharia Certificates of
Bank Indonesia 67,037 - - - 67,037
Sukuk 7,108,428 20,616 - - 7,129,044
Mutual fund units 50,000 - - (500) 49,500
Corporate bonds 1,361,000 (100,000) - (704) 1,260,296
Medium-term notes 15,000 - - - 15,000
Others 17,979 - - - 17,979
Measured at fair value

through other
comprehensive income:
Government bonds,
non-recapitalisation 55,044,359 1,622,155 3,945,131 - 60,611,645
Sukuk of Bank Indonesia 596,727 845,129 2,730 - 1,444,586
Sukuk 59,549,006 (726,332) 3,414,794 (4,086) 62,233,382
Mutual fund units 8,680,676 43,781 728,588 (4,311) 9,448,734
Corporate bonds 18,754,000 (30,000) 213,955 (111,821) 18,826,134
Investment in shares 757,945 - - (75,217) 682,728
Others 49,492 - 312 (12) 49,792
164,731,894 2,490,195 8,305,510 (196,651) 175,330,948
Foreign currencies
Government bonds,
non-recapitalisation 295,040 21,276 - (132) 316,184
Corporate bonds 28,212 762 - (12) 28,962
Sukuk 42,150 (313) - - 41,837

through other
comprehensive income:
Bank Indonesia Treasury Bills 11,942,500 (11,848) 257 - 11,930,909
Government bonds,
non-recapitalisation 1,545,500 15,583 127,400 - 1,688,483
Sukuk 2,838,241 (13,915) 291,299 - 3,115,625
Corporate bonds 98,350 (117) 1,946 (26) 100,153
Investment in shares 2,816 - - (2,816) -
16,792,809 11,428 420,902 (2,986) 17,222,153
Total investment
securities 181,524,703 2,501,623 8,726,412 (199,637) 192,553,101


15. INVESTMENT SECURITIES (continued)
The details of investment securities by type and currency as of 31 December 2020 and 2019
were as follows: (continued)
2019
Unamortised Allowance for
premium Unrealised impairment
Description Nominal amount (discount) gain (loss) losses Carrying value
Rupiah
Held-to-maturity:
Government bonds,
non-recapitalisation 3,461,041 87,061 - - 3,548,102
Certificates of Bank Indonesia 34,111 (76) - - 34,035
Sharia Certificates of
Bank Indonesia 310,000 - - - 310,000
Sukuk 10,937,381 (19,415) - - 10,917,966
Mutual fund units 50,000 - - (500) 49,500
Corporate bonds 1,007,000 (260,000) - - 747,000
Medium-term notes 15,000 - - - 15,000
Money market securities 100,000 - - (1,000) 99,000
Others 19,738 - - - 19,738
Available-for-sale:
Government bonds,
non-recapitalisation 15,769,089 255,484 408,173 - 16,432,746
Certificates of Bank Indonesia 4,055,181 (26,682) 4,453 - 4,032,952
Sharia Government
Treasury Bills 80,357 (747) (65) - 79,545
Sukuk of Bank Indonesia 294,132 - 205 - 294,337
Sukuk 45,794,534 351,170 714,726 (2,763) 46,857,667
Mutual fund units 14,271,353 30,566 1,234,189 (4,558) 15,531,550
Corporate bonds 15,081,944 (50,268) (21,442) - 15,010,234
Medium-term notes 150,000 - 1,275 - 151,275
Investment in shares 702,174 - - (58,646) 643,528
Others 74,833 - (149) - 74,684
112,207,868 367,093 2,341,365 (67,467) 114,848,859
Foreign currencies
Held-to-maturity:
Government bonds,
non-recapitalisation 319,235 5,082 - (132) 324,185
Sukuk 41,647 (393) - - 41,254
Available-for-sale:
Government bonds,
non-recapitalisation 1,513,193 (2,220) 62,211 - 1,573,184
Bank Indonesia Treasury Bills 26,099,100 (189,995) 416 - 25,909,521
Sukuk 180,611 (11,512) 15,558 - 184,657
Corporate bonds 97,178 (384) 4,251 - 101,045
Investment in shares 2,821 - - (2,821) -
28,253,785 (199,422) 82,436 (2,953) 28,133,846
Total investment
securities 140,461,653 167,671 2,423,801 (70,420) 142,982,705
As of 31 December 2019, investment securities include government bonds with carrying value
amounting to Rp 120,173 (nominal amount of Rp 117,978), which according to the
agreements on 17 October 2023, the Bank is required to repurchase the respective
government bonds. Total liabilities at carrying value (“securities sold under agreements
to repurchase”) in the consolidated statements of financial position as of
31 December 2019 amounting to Rp 113,249.


As of 31 December 2020 and 2019, the Bank did not have investment securities pledged as
collateral.
During the years ended 31 December 2020 and 2019, the Bank did not reclassify investment
securities.
The detail of investment in mutual funds owned by the Group by name and total units owned
as of 31 December 2020 and 2019 are as follows:
2020 2019
Total Carrying Total Carrying
Investment in mutual funds units amount units amount
Reksa Dana Terproteksi Schroders IDR
Income Plan V 1,000 1,073,165 1,000 1,081,485
Reksa Dana Terproteksi Trimegah
Terproteksi Dana Berkala 5 950 1,031,408 950 992,919
Reksa Dana Terproteksi Bahana Centrum
Protected Fund 192 500 533,785 500 505,887
Reksa Dana Terproteksi Mandiri Seri 173 490 530,151 490 505,262
Reksa Dana Terproteksi Batavia Proteksi
Maxima 8 500 528,064 500 505,664
Reksa Dana Terproteksi Danareksa Proteksi 64 500 525,707 500 502,133
Reksa Dana Terproteksi Syailendra Capital
Protected Fund 30 451 509,899 451 478,730
Reksa Dana Terproteksi Panin Proteksi
2022 462 462,559 462 464,645
Reksa Dana Terproteksi Panin Terproteksi
2024 445 457,641 445 449,662
Terproteksi Dana Berkala 3 372 399,773 373 388,909
Protected Fund 156 297 306,109 297 299,128
Reksa Dana Terproteksi Aberdeen
Standard Proteksi 1 300 300,219 300 298,731
Reksa Dana Terproteksi Danareksa
Proteksi 56 259 267,981 259 261,607
Reksa Dana BNP Paribas Obligasi Berlian 227 248,549 200 211,210
Protected Fund 158 237 246,033 432 441,918
Reksa Dana Terproteksi BNP Paribas
Gemilang 2 200 206,128 200 204,937
Reksa Dana Syariah Trimegah Kas Syariah 125 151,132 130 150,215
Ultima 2 143 146,016 293 295,853
Reksa Dana Schroder Prestasi Gebyar
Indonesia II 38 111,486 38 100,403
Reksa Dana Terproteksi Samuel Aset
Manajemen Dana Obligasi Terproteksi 7 100 107,048 200 211,043
Reksa Dana Terproteksi BNP Paribas
Gemilang 87 101,328 85 92,875
Reksa Dana Panin Gebyar Indonesia II 37 93,849 37 82,465
Reksa Dana Danareksa Gebyar Indonesia II 36 90,905 36 80,313
Reksa Dana Nikko Gebyar Indonesia Dua 34 80,121 34 76,113
Reksa Dana Syariah Mandiri Pasar Uang
Syariah 64 75,576 67 75,143
Reksa Dana Syariah Pasar Uang PNM Falah 2 47 50,486 49 50,157


The detail of investment in mutual funds which owned by the Group by name and total units
owned as of 31 December 2020 and 2019 are as follows: (continued)
2020 2019
Total Carrying Total Carrying
Investment in mutual funds (continued) units amount units amount
Reksa Dana Syariah Panin Dana Likuid
Syariah 44 50,329 46 50,088
Reksa Dana Syariah Trimegah Kas Syariah 2 50 50,370 50 50,043
Reksadana Syariah Penyertaan Terbatas
PNM Pembiayaan Mikro BUMN Seri III 50 50,000 50 50,000
Reksa Dana Syariah Lautandhana Pasar
Uang Syariah 24 25,291 25 25,014
Reksa Dana Syariah Majoris Pasar Uang Syariah
Indonesia 22 25,168 22 25,053
Reksa Dana Sucorinvest Money Market
Fund 7 10,745 7 10,081
Reksa Dana Syailendra Dana Kas 7 10,667 7 10,068
Reksadana BNP Paribas Pasar Uang
Syariah 10 10,602 10 10,199
Reksa Dana Bahana Dana Likuid 6 10,582 6 10,068
Reksa Dana Syariah Majoris Sukuk Negara
Indonesia 1 1,108 1 1,001
Reksa Dana Tram Pundi Kas 2 - - 733 979,184
Reksa Dana Danareksa Gebyar Dana
Likuid II - - 503 716,364
Reksa Dana Batavia Dana Kas Gebyar - - 493 613,946
Reksa Dana Bahana Revolving Fund - - 424 603,456
Reksa Dana Schroder Money Market Fund - - 423 583,524
Reksa Dana Terproteksi Emco XVII - - 405 422,650
Reksa Dana Mandiri Dana Optima - - 382 553,977
Cemerlang 60 - - 303 313,254
Reksa Dana Terproteksi Danareksa
Proteksi 44 - - 222 228,491
Reksa Dana Terproteksi Schroder IDR
Income Plan IV - - 218 216,294
Terproteksi Dana Berkala 2 - - 191 198,289
Reksa Dana Terproteksi Bahana E Optima
Protected Fund 122 - - 178 182,230
Reksa Dana Terproteksi Mandiri Seri 82 - - 111 112,364
Reksa Dana Terproteksi Emco XV - - 104 107,010
Reksa Dana Syariah Pool Advista Pasar
Uang Syariah - - 30 30,094
Reksa Dana Ashmore Dana Obligasi
Nusantara - - 17 25,783
9,503,045 15,586,108
Less:
Total Investment in mutual funds - net 9,498,234 15,581,050


The detail of investment in shares owned by the Bank as of 31 December 2020 and 2019
are as follows:
a. Based on counterparties:
2020 2019
Related party 32,717 29,117
Third party 728,044 675,878
Total investment in shares 760,761 704,995
Less: Allowance for impairment losses (78,033) (61,467)
Total investment in shares - net 682,728 643,528
b. Based on nature of business and percentage of ownership:
2020 2019
Nature of Percentage of Carrying Percentage of Carrying
Company Name business ownership amount ownership amount
- PT Bank BTPN Tbk Banking 1.02% 297,085 1.02% 297,085

- PT Bank HSBC Indonesia Banking 1.06% 184,025 1.06% 184,025
- PT Bank DBS Indonesia Banking 1.00% 56,400 1.00% 42,600
- PT Akselerasi Usaha Indonesia P2P Lending 3.30% 29,620 3.30% 10,676
- Finch Capital Fund II Cooperatief U.A. Fund
Management 4.00% 29,248 4.00% 29,248
- Airwallex (Cayman) Limited Crossborder
Payments 0.43% 28,850 0.43% 28,850
- PT Digital Otomotif Indonesia Marketplace 20.00% 17,600 20.00% 14,000
- Element Ventures Inc. Biometrix 3.00% 13,760 3.00% 13,760
- PT Archor Teknologi Digital Insure-tech 7.40% 13,005 7.40% 6,749
- Wavemaker Pacific 1 Pte., Ltd. Fund
Management 2.00% 12,797 2.00% 12,438
- PT Sentral Investama Andalan Holding
Company 2.00% 10,000 2.00% 10,000
- CeeSuite Pte., Ltd. Analytics for
Stock 5.00% 7,075 5.00% 7,075
- Silot (Cayman) Limited AI 0.44% 7,014 0.44% 7,014
- 6ESTATES Pte., Ltd. AI 2.16% 6,987 2.16% 6,987
- Mangosteen BCC Pte., Ltd. Robo Advisory 1.06% 6,952 - -
- Julo Holdings Pte., Ltd. P2P Lending 1.30% 6,311 1.30% 6,311
- Pomona Technologies Pte., Ltd. Customer
Behavior
Analytics 12.58% 5,187 12.58% 4,289
- PT ALTO Network Switching 2.00% 5,117 2.00% 5,117
- Others (respectively
under Rp 5,000) Various 0.06% - 17.50% 23,728 0.06% - 17.50% 18,771



The detail of investment in shares owned by the Bank as of 31 December 2020 and 2019
are as follows: (continued)
c. Based on collectibility of Bank Indonesia:
2020 2019
Current 757,535 701,764
Loss 3,226 3,231
The weighted average effective interest rates per annum for investment securities were as
follows:
2020 2019
Foreign Foreign
Rupiah (%) currencies (%) Rupiah (%) currencies (%)

Government bonds 6.80 3.71 6.91 4.81
Sharia Certificates of Bank Indonesia 5.17 - 6.61 -
Sukuk 7.00 4.62 7.50 4.50
Corporate bonds 8.07 2.87 8.32 -
Medium-term notes 7.65 - 7.65 2.68
Others 9.08 - 6.38 -
Measured at fair value through
other comprehensive income:
Government bonds 6.93 4.47 7.18 5.14
Certificates of Bank Indonesia 6.35 - 6.73 -
Bank Indonesia Treasury Bills - 1.58 - 2.47
Sharia Government Treasury Bills - - 6.02 -
Sukuk Bank Indonesia 4.01 - 5.14 -
Sukuk 7.00 3.73 7.22 5.39
Corporate bonds 8.03 5.36 8.14 4.59
Medium-term notes - - 8.74 -
Others 8.01 - 9.08 -
The movement of allowance for impairment losses of investment securities for the years
ended 31 December 2020 and 2019 was as follows:
2020

(Note 53) (125,823)

implementation of SFAS 71 (192,964) - (3,279) (196,243)
Transfer to lifetime expected
credit losses (Stage 2) 95,364 (96,275) - (911)
Transfer to credit
impaired (Stage 3) - 92,760 (100,000) (7,240)
Net changes in exposure 1,191 3,515 53 4,759
Foreign exchange difference (2) - - (2)
Balance, end of year (96,411) - (103,226) (199,637)


The movement of allowance for impairment losses of investment securities for the years
ended 31 December 2020 and 2019 was as follows: (continued)
2020
Foreign

(Note 53) (125,779) (44) (125,823)
(Addition) reversal of allowance
during the year (3,405) 13 (3,392)
Exchange rate differene arising from
denominated in foreign currencies - (2) (2)
2019
Collective impairment losses Individual impairment losses
Foreign Foreign
Rupiah currencies Sub-total Rupiah currencies Sub-total Total
Balance, beginning of year (45,315) (181) (45,496) - (45,962) (45,962) (91,458)

(Addition) reversal of allowance
during the year (22,152) 48 (22,104) - 2,116 2,116 (19,988)
Write-offs during the year - - - - 40,220 40,220 40,220
Exchange rate difference - 1 1 - 805 805 806
Balance, end of year (67,467) (132) (67,599) - (2,821) (2,821) (70,420)
Management believes that the balance of allowance for impairment losses provided was
adequate to cover possible losses on uncollectible investment securities.
The movement of unrealised gains (losses) from the change in fair value of investment
securities at fair value through other comprehensive income was as follows:
2020
Foreign
Balance, beginning of year - before deferred income tax 2,340,037 82,437 2,422,474
Addition of unrealised gains
during the year - net 5,936,085 352,483 6,288,568
Realised gains during the year - net 25,339 (1,882) 23,457
Exchange rate difference - (12,136) (12,136)
Total before deferred income tax 8,301,461 420,902 8,722,363
Deferred income tax (Note 21) (1,655,300)
Balance, end of year - net 7,067,063
2019
Foreign
Balance, beginning of year - before deferred income tax (216,788) 56,078 (160,710)
Addition of unrealised gains
during the year - net 2,686,431 32,864 2,719,295
Realised losses during the year - net (129,606) (3,979) (133,585)
Exchange rate difference - (2,526) (2,526)
Total before deferred income tax 2,340,037 82,437 2,422,474
Deferred income tax (Note 21) (483,602)
Balance, end of year - net 1,938,872


The following table represents the summary of ratings and credit rating companies of
Bank’s investment securities as of 31 December 2020 and 2019:
2020 2019
Rating Rating Agency Rating Rating Agency
Indonesian Government BBB Fitch BBB Fitch

United States of America Government AAA Fitch AAA Fitch
Lembaga Pembiayaan Ekspor
Indonesia/Indonesia Eximbank AAA Pefindo AAA Pefindo
PT Adira Dinamika Multi Finance Tbk AAA Pefindo AAA Pefindo
PT Angkasa Pura I (Persero) AAA Pefindo AAA Pefindo
PT Astra Sedaya Finance AAA Pefindo AAA Pefindo
PT Bank CIMB Niaga Tbk AAA Pefindo AAA Pefindo
PT Bank Commonwealth AA- Fitch - -
PT Bank DKI AA- Pefindo AA- Pefindo
PT Bank Pembangunan Daerah Jawa Barat
dan Banten Tbk AA- Pefindo AA- Pefindo
PT Bank Mandiri (Persero) Tbk AAA Pefindo AAA Pefindo
PT Bank Mandiri Taspen (previously
PT Bank Mandiri Taspen Pos) AAA Fitch AA Fitch
PT Bank Negara Indonesia (Persero) Tbk AAA Pefindo AAA Pefindo
PT Bank OCBC NISP Tbk AAA Pefindo AAA Pefindo
PT Bank Pan Indonesia Tbk AA Pefindo AA Pefindo
PT QNB Indonesia Tbk AAA Fitch - -
PT Bank Rakyat Indonesia (Persero) Tbk AAA Pefindo AAA Pefindo
PT Bank BTPN Tbk - - AAA Pefindo
PT Bank Tabungan Negara (Persero) Tbk AA+ Pefindo AA+ Pefindo
PT Bank UOB Indonesia - - AAA Fitch
PT Barito Pacific Tbk A Pefindo - -
PT BFI Finance Indonesia Tbk A+ Fitch - -
PT Bussan Auto Finance AA Pefindo AA Pefindo
PT Chandra Asri Petrochemical Tbk AA- Pefindo - -
PT Dharma Satya Nusantara Tbk A- Pefindo - -
PT Fast food Indonesia Tbk AA Pefindo AA Pefindo
PT Federal International Finance AAA Pefindo AAA Pefindo
PT Hutama Karya (Persero) AAA Pefindo AAA Pefindo
PT Indah Kiat Pulp & Paper Tbk A+ Pefindo - -
PT Indonesia Power AAA Pefindo AAA Pefindo
PT Indosat Tbk AAA Pefindo AAA Pefindo
PT Jakarta Lingkar Baratsatu A+ Pefindo A+ Pefindo
PT Jasa Marga (Persero) Tbk AA Pefindo AA Pefindo
PT Kereta Api Indonesia (Persero) AAA Pefindo AAA Pefindo
PT Lautan Luas Tbk A- Pefindo A- Pefindo
PT Mayora Indah Tbk AA Pefindo - -
PT JACCS Mitra Pinasthika Mustika Finance
Indonesia AA Fitch AA Fitch
PT Oto Multiartha AA+ Pefindo AA+ Pefindo
PT Pegadaian (Persero) AAA Pefindo AAA Pefindo
PT Pertamina (Persero) BBB S&P BBB S&P
PT Pupuk Indonesia (Persero) AAA Pefindo AAA Fitch
PT Sarana Multi Infrastruktur (Persero) AAA Pefindo AAA Pefindo
PT Sarana Multigriya Finansial (Persero) AAA Pefindo AAA Pefindo
PT Semen Indonesia Tbk AA Pefindo AA Pefindo
PT Sinar Mas Agro Resources and
Technology Tbk A+ Pefindo - -
PT Sumber Alfaria Trijaya Tbk AA- Fitch AA- Fitch
PT Tiphone Mobile Indonesia Tbk D Pefindo BBB+ Pefindo
PT Toyota Astra Financial Services AAA Fitch - -
PT Wahana Ottomotra Multiartha Tbk AA- Pefindo - -
Information on the classification and fair value of investment securities is disclosed in Note 39.
Information on the maturity of investment securities is disclosed in Note 45.


16. PREPAID EXPENSES

2020 2019
Prepaid rent 261,156 856,582
Prepaid insurance 9,234 10,735
Others 518,193 669,163
788,583 1,536,480
As of 31 December 2019, prepaid expenses for related parties is amounting to Rp 211,012

(Note 49).
17. FIXED ASSETS

Fixed assets consisted of:
2020
Beginning Ending
balance Additions*)**) Deductions Reclassifications Revaluations balance
Acquisition cost/revaluation amount
Direct ownership
Land 13,545,892 52,502 (16,836) 86,027 469 13,668,054
Buildings 5,298,136 131,257 (2,480) 173,401 - 5,600,314
Office furnitures, fixtures,
and equipments 11,665,563 1,720,323 (1,554,642) 611 - 11,831,855
Motor vehicles 63,210 2,905 (7,407) - - 58,708
Construction in progress 1,300,827 536,102 (131,113) (260,039) - 1,445,777
Right of use assets
Land - 2,730 - - - 2,730
Buildings - 1,292,805 (2,739) - - 1,290,066
and equipments - 2,476 - - - 2,476
Motor vehicles - 9,776 - - - 9,776
31,873,628 3,750,876 (1,715,217) - 469 33,909,756
Accumulated depreciation
Direct ownership
Buildings (1,988,348) (230,273) (1,456) - - (2,220,077)
and equipments (9,000,206) (1,561,521) 1,137,235 - - (9,424,492)
Motor vehicles (32,773) (8,673) 5,762 - - (35,684)
Right of use assets
Land - (854) - - - (854)
Buildings - (309,225) - - - (309,225)
Office furnitures, fixtures, - (1,304) - - - (1,304)
and equipments - (3,066) - - - (3,066)
Motor vehicles
(11,021,327) (2,114,916) 1,141,541 - - (11,994,702)
Net book value 20,852,301 21,915,054
*)
Included in additions of fixed assets is beginning balance of new acquired Subsidiary amounting to Rp 877.
**)
Included in the additions of right of use assets is the impact on initial implementation of SFAS 73 (land amounting to Rp 3,072, buildings amounting to Rp 875,407,
office furnitures, fixtures, and equipment amounting to Rp 2,476 and motor vehicles amounting to Rp 9,776)
2019
Beginning Ending
balance Additions*) Deductions Reclassifications Revaluations balance
Acquisition cost/revaluation amount
Direct ownership
Land 12,482,110 128,167 (12,670) 177,916 770,369 13,545,892
Buildings 4,948,467 34,941 (4,409) 319,137 - 5,298,136
and equipments 10,635,392 2,261,746 (1,232,619) 1,044 - 11,665,563
Motor vehicles 58,446 16,604 (11,840) - - 63,210
Construction in progress 1,328,213 584,551 (113,840) (498,097) - 1,300,827
Leased assets 162 - (162) - - -
29,452,790 3,026,009 (1,375,540) - 770,369 31,873,628
Accumulated depreciation
Direct ownership
Buildings (1,774,145) (215,371) 1,168 - - (1,988,348)
and equipments (8,311,909) (1,366,143) 677,846 - - (9,000,206)
Motor vehicles (29,673) (10,692) 7,592 - - (32,773)
Leased assets (162) - 162 - - -
(10,115,889) (1,592,206) 686,768 - - (11,021,327)
Net book value 19,336,901 20,852,301
*)
Included in additions of fixed assets is beginning balance of new acquired Subsidiary amounting to Rp 32,827.
As of 31 December 2020, there are right of use assets - net for related parties amounting to
Rp 278,025 (Note 49).


17. FIXED ASSETS (continued)
Fixed asset on construction process as of 31 December 2020 and 2019 were as follows:
2020 2019
Land 488,068 575,412

Buildings 583,245 581,923
Others 374,464 143,492
1,445,777 1,300,827
Estimated percentage of the asset completion as of 31 December 2020 and 2019 were at
1% - 100% and 2% - 100%, respectively.
Revaluation of fixed assets
In 2019, the Group revalued its fixed assets in land classification using external independent
appraisal, which was performed in accordance with Indonesian Valuation Standards (SPI
2013), Indonesian Appraisal Code of Conduct (“KEPI”), Bapepam-LK Regulation No. VIII.C4
regarding “Guidelines for Appraisal and Presentation of Property Appraisal Reports in the
Capital Market” and prevailing rules and regulations.
In 2019, the revaluation was performed by Kantor Jasa Penilai Publik (“KJPP”) Antonius
Setiady & Rekan based on the appraisal report dated 30 October 2019.
The differences arising on land of revaluation for the year 2019 were recorded as “revaluation
surplus of fixed assets” and presented in other comprehensive income amounting to
Rp 765,076. The increase (decrease) of carrying value arising from revaluation for the years
2019 amounting to Rp 5,293 as other operating income as other operating expenses,
respectively, were recorded in the consolidated profit or loss.
The fair value of land is determined based on market approach by comparing several
comparable land transactions that either have occurred or still in sales offering stage and
adjusting the differences between fair value of land appraised and the comparable data and
list of land price that has been obtained. The value is also affected by the location, property
rights, physical characteristic, utilisation and other comparative elements.
The fair value measurement of the land is categorised as level 2 fair value based on the inputs
to the valuation technique used.
As of 31 December 2020 and 2019, the carrying value of land if the land was recorded using
cost model amounting to Rp 3,956,906 and Rp 3,827,328, respectively.
As of 31 December 2020 and 2019, there were no significant difference between the fair value
and carrying value of buildings or other fixed assets group.
Other informations
As of 31 December 2020 and 2019, the Bank did not have any fixed assets pledged as
collateral.


17. FIXED ASSETS (continued)
Other informations (continued)
Fixed assets disposal includes sales of assets are as follows:
2020 2019
Proceeds from sale 9,755 36,960

Net book value (8,138) (28,844)
Gain on sale 1,617 8,116
Depreciation charged to general and administrative expenses for the years ended
31 December 2020 and 2019 amounting to Rp 2,101,403 and Rp 1,581,811, respectively.
Gain on sale of fixed assets recognised as part of other operating income for the years ended
31 December 2020 and 2019 amounting to Rp 7,601 and Rp 21,668, respectively.
Loss on sale of fixed assets recognised as part of other operating expenses for the years
ended 31 December 2020 and 2019 amounting to Rp 5,984 and Rp 13,552, respectively.
The Bank has insured its fixed assets (excluding land rights) to cover the possible losses from
fire, theft and natural disaster with a total coverage of Rp 13,800,212 as of
31 December 2020, and Rp 13,193,888 as of 31 December 2019. Management believes that
the insurance coverage is adequate to cover possible losses from such risks.
As of 31 December 2020 and 2019, the cost of fully depreciated fixed assets that were still in
use amounting to Rp 7,364,023 and Rp 6,925,863, respectively.
As of 31 December 2020 and 2019, the Bank has no fixed assets, which were no temporer
and no longer used but classified as available-for-sale.
No impairment losses on fixed assets during 2020 and 2019.
Right of Use
The finance lease liability in the Group's financial position amounting to Rp 320,472 was
recorded as accrued expense and other liabilities (Note 25). Interest expense on the finance
lease liabilities as of 31 December 2020 amounting to Rp 17,205 recorded as part of interest
and sharia expense (Note 31).
18. INTANGIBLE ASSETS
2020 2019
Software 2,197,454 1,945,951
Goodwill (Note 4) 1,158,201 855,830
Total intangible assets 3,355,655 2,801,781

Less: Amortisation of software (1,726,035) (1,424,329)
Total intangible assets - net 1,629,620 1,377,452


19. OTHER ASSETS
2020 2019
Rupiah:
Transactions related to ATM and credit card 4,314,577 3,824,093
Foreclosed assets - net 1,528,414 1,036,258
Receivables from customer transactions 466,288 166,736
Receivables from insurance transactions 401,030 287,556
Abandoned properties 44,835 26,020
Unaccepted bills receivable 17,059 2,193
Others 3,636,285 3,180,764
15,439,954 12,828,131
Foreign currencies:
Accrued interest income 124,025 182,985
Transactions related to ATM and credit card 9,019 2,443
Others 179,670 90,161
379,538 323,145
Total other assets 15,819,492 13,151,276

Less: Allowance for impairment losses (24,622) (902)
Total other assets - net 15,794,870 13,150,374
Accrued interest income consists of interest income from the placement, marketable
securities, government bonds, loans, and assets from sharia transactions.
Receivables related to ATM and credit card transactions consist of receivables arising from
ATM transactions within ATM Bersama, Prima and Link network as well as receivables from
Visa and Master Card for credit card transactions.
Accrued interest income consists of interest income from the placement, marketable
securities, government bonds, loans, and assets from sharia transactions.
Receivables from insurance transactions represent the Subsidiary’s premium receivables

from policyholders and broker, premium receivables and claim from others insurance
companies and broker of closed policies, also reinsurance assets.
Receivables from customer transactions represent receivables arising from the Subsidiaries’
securities trading transactions.
Unaccepted bills receivable represent unaccepted export bills receivables from customer due
to export import transactions.
Others mainly consist of interoffice accounts, various form of receivables from transaction with
third parties, including clearing transactions and others.


19. OTHER ASSETS (continued)
Movement of allowance for impairment losses on other assets are as follows:
2020
Balance, beginning of year (902)

(Note 53) 634
implementation of SFAS 71 (268) - - (268)
Net changes in exposure (24,322) - - (24,322)
Exchange rates difference (32) - - (32)
2020 2019
Beginning balance (902) (10,401)

Impact of initial implementation of SFAS 71 (Note 53) 634 -
(Addition) reversal of allowance during the year (24,322) 9,478
Exchange rate difference (32) 21
Ending balance (24,622) (902)
Management believes that the allowance for impairment losses is adequate to cover any loss
possibility due to uncollectible other assets.
20. DEPOSITS FROM CUSTOMERS AND OTHER BANKS
a. Deposits from customers

2020 2019
Foreign Foreign
Rupiah currencies Total Rupiah currencies Total
Demand deposits:
Related parties 1,017,226 116,412 1,133,638 717,985 125,743 843,728
Third parties 199,199,579 28,651,447 227,851,026 162,600,583 21,473,702 184,074,285
200,216,805 28,767,859 228,984,664 163,318,568 21,599,445 184,918,013
Savings:
Related parties 90,459 64,326 154,785 71,299 44,528 115,827
Third parties:
Tahapan 365,168,263 - 365,168,263 312,099,890 - 312,099,890
Tapres 14,669,156 - 14,669,156 8,646,250 - 8,646,250
Tabunganku 5,696,044 - 5,696,044 4,157,508 - 4,157,508
Tahapan Xpresi 10,018,200 - 10,018,200 5,873,736 - 5,873,736
Tahapan Berjangka 1,439,384 - 1,439,384 1,556,601 - 1,556,601
Simpanan Pelajar 1,109 - 1,109 1,152 - 1,152
BCA Dollar - 16,014,347 16,014,347 - 13,183,258 13,183,258
397,082,615 16,078,673 413,161,288 332,406,436 13,227,786 345,634,222
Time deposits:
Related parties 330,932 9,371 340,303 349,363 17,985 367,348
Third parties 177,739,096 14,058,492 191,797,588 153,765,993 14,294,492 168,060,485
178,070,028 14,067,863 192,137,891 154,115,356 14,312,477 168,427,833
Total deposits
from customers 775,369,448 58,914,395 834,283,843 649,840,360 49,139,708 698,980,068


20. DEPOSITS FROM CUSTOMERS AND OTHER BANKS (continued)

b. Deposits from other banks
2019 2018
Foreign Foreign
Demand deposits 6,763,322 3,314,750 10,078,072 4,757,368 1,840,568 6,597,936
Time deposits 85,091 - 85,091 119,538 - 119,538
Total deposits from

other banks 6,848,413 3,314,750 10,163,163 4,876,906 1,840,568 6,717,474
As of 31 December 2020 and 2019, the Bank did not have balances of deposits from
other banks from related parties.
c. The weighted average effective interest rates per annum for deposits from customers
and other banks were as follows:
2020 2019
Foreign Foreign
Rupiah currencies Rupiah currencies
(%) (%) (%) (%)
Deposits from customers:
Demand deposits 0.92 0.13 0.95 0.14
Savings 0.26 0.18 0.59 0.21
Time deposits 3.95 0.59 5.51 1.38
Deposits from other banks:
Demand deposits 0.51 0.01 0.54 0.01
Time deposits 3.53 - 4.60 -
d. Time deposits based on maturity period:

2020 2019
Foreign Foreign
1 month 120,674,237 10,726,321 131,400,558 85,478,890 11,566,241 97,045,131

3 months 36,860,999 1,039,589 37,900,588 43,263,455 1,063,354 44,326,809
6 months 10,581,159 1,824,449 12,405,608 15,446,808 1,247,582 16,694,390
12 months 10,038,724 477,504 10,516,228 10,045,741 435,300 10,481,041
178,155,119 14,067,863 192,222,982 154,234,894 14,312,477 168,547,371
e. Time deposits based on remaining period until maturity date:

2019 2018
Foreign Foreign
Up to 1 month 133,103,758 11,234,749 144,338,507 104,221,104 12,029,297 116,250,401

> 1 - 3 months 32,110,207 1,248,703 33,358,910 33,884,550 950,181 34,834,731
> 3 - 6 months 6,149,343 1,332,326 7,481,669 8,130,600 1,120,450 9,251,050
> 6 - 12 months 6,791,811 252,085 7,043,896 7,998,640 212,549 8,211,189
178,155,119 14,067,863 192,222,982 154,234,894 14,312,477 168,547,371
f. Deposits pledged as collateral to loans granted by the Bank as of 31 December 2020

and 2019 (Note 13) were as follows:
2020 2019
Demand deposits 2,827,520 3,364,491
Savings 1,731,532 1,582,018
Time deposits 8,808,337 8,349,405
13,367,389 13,295,914
Information on the classification and fair value of deposits from customers and other
banks is disclosed in Note 39. Information on the maturity of deposits from customers and
other banks is disclosed in Note 45.


21. INCOME TAX

a. Prepaid tax
2020 2019
Bank 22,914 5,637
Subsidiaries 8,301 1,408
31,215 7,045
b. Tax payable
2020 2019
Current tax payable
Bank:
Company tax payable - Article 25/29 1,419,618 1,001,518
Subsidiaries:
Company tax payable - Article 25/29 201,261 33,532
Total current tax payable 1,620,879 1,035,050
Other tax payable
Bank:
Income tax
Article 21 146,441 139,837
Article 23 236,704 230,187
Article 26 143,505 122,300
Others 71,956 60,385
Total Bank 598,606 552,709
Total other tax payable 651,310 600,419
2,272,189 1,635,469
c. Tax expenses
2020 2019
Current tax:
Current year
Bank 7,034,750 7,562,007
7,487,600 8,203,186
Deferred tax:
Origination of temporary differences
Bank (1,051,658) (471,106)
Subsidiaries (14,544) (13,056)
(1,066,202) (484,162)
6,421,398 7,719,024


21. INCOME TAX (continued)
d. For the fiscal year 2020, based on article 5 paragraph 2 of Government Regulation In
lieu of the Law of the Republic of Indonesia No. 1 of 2020 regarding Government
Financial Policy and Financial System Stability for Handling the Coronavirus Disease
2019 (COVID-19) Pandemic and/or in Terms of Facing Threats that Endangering the
National Economy and/or Financial System Stability as stipulated by Law number 2 year
2020 dated 16 May 2020, Tax Payers can obtain a reduction on income tax rate of 3%
(three percent) lower than the corporate income tax rate in country as is regulated in
article 5 paragraph 1 of Government Regulation in Lieu of Law Republic of Indonesia
No. 1 year 2020 (the rate will be 19% for 2020 and 2021, and 17% as of 2022), if the
following criteria are met:
1. In the form of a public company.

2. With the total of paid-up shares traded on the stock exchange in Indonesia at least
40% (forty percent).
3. Fulfill certain requirements which are further regulated by or based on Government
Regulations.
For the fiscal year 2020, based on Article 3 of Government Regulation No. 30 year 2020
regarding the Decrease in Income Tax Rates ("PPh") for Domestic Corporate Tax
Payers in the Form of Public Companies, tax payers can obtain a reduction in the PPh
rate of 3% (three percent) lower than the rate of domestic corporate tax payers as
regulated in the Taxation Law, if it meets the following additional criteria:
1. The public owned 40% (forty percent) or more of the total paid up shares and those
shares are owned by at least 300 (three hundred) parties.
2. Each party can only own less than 5% (five percent) of total paid-up shares.
3. The tax payer should fulfill the above mentioned criteria at least within 6 (six) months
(183 (one hundred and eighty three) calendar days) in 1 (one) fiscal year.
4. Parties that meet the requirements of 300 (three hundred) parties and 5% (five
percent) as stated above, do not include:
a. Public Company Tax Payers who buy back their shares; and/or
b. Those who have a special relationship as stipulated in the Income Tax Law with
Public Company Tax Payers (reflected in: share ownership by the controlling
party and/or major shareholder).
Fulfillment of these requirements is carried out by Public Company Tax Payers by

submitting reports to the Directorate General of Taxes, including: monthly reports of
share ownership of issuers or public companies and recapitulation that has been
reported from the Securities Administration Bureau.
On 6 January 2021 and 6 January 2020, the Bank received a declaration letter from the
Securities Administration Bureau for the fulfillment of the above criteria for fiscal year
2020 and 2019, respectively.
Management believes that it is possible that the deferred tax assets arising from
temporary differences will be realised in future years.



e. The reconciliation of consolidated accounting income before tax and taxable income
of the Bank was as follows:
2020 2019
Consolidated accounting income before tax 33,568,507 36,288,998
Elimination 815,677 685,893
Before elimination 34,384,184 36,974,891

Subsidiary’s accounting income before tax (2,121,941) (2,620,078)
Accounting income before tax - Bank only 32,262,243 34,354,813
Permanent differences:
Employees' welfare 245,794 197,652
Rent income (41,459) (40,439)
Dividends from Subsidiaries (766,735) (637,286)
Interest income from off-shore
government bonds (79,743) (84,666)
Other expense (income) which cannot be deducted
for tax calculation purposes - net (842,170) 102,236
(1,484,313) (462,503)
Temporary differences:
Post-employment benefits obligation 181,688 1,202,812
Impairment losses on financial assets 4,691,382 1,643,900
Impairment losses on non-financial
assets 196,032 62,977
Accrued employees' benefits 1,004,728 848,372
Unrealised losses of trading and
available-for-sale investment securities and
placements with other banks 15,600 29,929
Others 157,640 129,731
6,247,070 3,917,721
Taxable income 37,025,000 37,810,031
f. The reconciliation between consolidated accounting income before tax multiplied by the
maximum tax rate and income tax expense was as follows:
2020 2019
Consolidated accounting income before tax 33,568,507 36,288,998
Maximum tax rate 22% 25%
7,385,072 9,072,250
Permanent differences at 22% (2019: 25%) - Bank (326,548) (115,626)
Permanent differences at 22% (2019: 25%) -
7,209,451 9,101,200
Adjustment of corporate income tax rate -
Bank (Note 21d) (920,514) (1,694,615)
Adjustment of deferred tax rate 132,461 312,439
Income tax expense - consolidated 6,421,398 7,719,024


g. The calculation of current tax and income tax payable were as follows:
2020 2019
Taxable income:
Bank 37,025,000 37,810,031
Subsidiaries 2,058,409 2,564,716
39,083,409 40,374,747
Current tax:
Bank 7,034,750 7,562,007
7,487,600 8,203,186
Prepaid taxes:
Bank (5,615,132) (6,560,489)
Subsidiaries (251,589) (607,647)
(5,866,721) (7,168,136)
Income tax payable:

Bank 1,419,618 1,001,518
1,620,879 1,035,050
Annual corporate income tax return for fiscal year 2020 has yet been submitted. Taxable
income results from above reconciliation is the basis in filling the Bank’s Annual Tax
Return (“SPT”) of Corporate Income Tax for the year ended 31 December 2020.
The calculations of income tax for the year ended 31 December 2019 conform to the
Bank’s Annual Tax Returns (“SPT”).
h. The significant items of deferred tax assets and liabilities as of 31 December 2020
and 2019 were as follows:
Recognised in
current year
Recognised in other Impact on initial
current year comprehensive implementation of
2019 profit or loss*) income SFAS 71 2020
Parent entity - Bank:

Post-employment benefits obligations 785,477 (4,753) - - 780,724
of financial assets 1,427,018 820,011 - 1,553,661 3,800,690
of non-financial assets 12,596 36,616 - - 49,212
Accrued employees’ benefits 350,041 173,397 - - 523,438
Depreciation on fixed assets - 5,232 - - 5,232
Unrealised loss on investment securities
and placement with other banks
comprehensive income (480,798) - (1,157,441) - (1,638,239)
Remeasurements of defined benefit liability 785,809 - 241,627 - 1,027,436
Unrealised gain on investment securities
and placement with ther banks
at fair value through
profit or loss (4,759) 3,202 - - (1,557)
Fiscal correction regarding SFAS 73 - 3,444 - - 3,444
Others 78,852 14,509 - - 93,361
Deferred tax assets - net 2,954,236 1,051,658 (915,814) 1,553,661 4,643,741
*)
Included in current year profit or loss balance is the balance of tax rate adjustment from changes in the tax regulations amounting to Rp 132,461.



and 2019 were as follows: (continued)
Recognised in
current year
Recognised in other Impact on initial
current year comprehensive implementation of
2019 profit or loss*) income SFAS 71 2020
Defered tax assets - net (brought forward) 2,954,236 1,051,658 (915,814) 1,553,661 4,643,741
Subsidiary:
PT BCA Finance 34,243 24,217 1,342 - 59,802
PT BCA Sekuritas 3,604 143 113 - 3,860
PT BCA Syariah 18,369 2,822 (5,714) - 15,477
PT Asuransi Umum BCA 55,908 5,803 (266) - 61,445
PT BCA Multi Finance (previously
PT Central Santosa Finance) 115,569 (19,673) (918) (2,691) 92,287
PT Central Capital Ventura 3,045 720 21 - 3,786
PT Asuransi Jiwa BCA - - - - -
PT Bank Digital BCA - 324 - - 324
Deferred tax assets - net 230,738 14,356 (5,422) (2,691) 236,981
Total deferred tax assets - net 3,184,974 1,066,014 (921,236) 1,550,970 4,880,722
Deferred tax liabilities

Subsidiary:
PT Asuransi Jiwa BCA 684 (188) 5,461 - 5,957
Total Deferred tax liabilities - net 684 (188) 5,461 - 5,957
Recognised in
current year
Recognised in other
current year comprehensive
2018 profit or loss**) income 2019
Parent entitiy - Bank:

Post-employment benefits obligations 623,858 161,619 - 785,477
of financial assets 1,323,220 103,798 - 1,427,018
of non-financial assets 6 12,590 - 12,596
Accrued employees’ benefits 190,647 159,394 - 350,041
Unrealised loss on available-for-sale
investment securities and
placements with other banks 32,588 - (513,386) (480,798)
Remeasurements of defined benefit liability 714,391 - 71,418 785,809
Unrealised gain from financial assets
held for trading (12,518) 7,759 - (4,759)
Others 52,906 25,946 - 78,852
Deferred tax assets - net 2,925,098 471,106 (441,968) 2,954,236
Subsidiary:
PT BCA Finance 34,263 5,101 (5,121) 34,243
PT BCA Sekuritas 2,783 775 46 3,604
PT BCA Syariah 13,316 4,974 79 18,369
PT Asuransi Umum BCA 44,917 11,029 (38) 55,908
PT BCA Multi Finance (previously
PT Central Santosa Finance) 120,566 (8,105) 3,108 115,569
PT Central Capital Ventura 2,413 624 8 3,045
PT Asuransi Jiwa BCA 4,310 258 (5,252) (684)
Deferred tax assets - net 222,568 14,656 (7,170) 230,054
Total deferred tax assets - net 3,147,666 485,762 (449,138) 3,184,290
*)
Included in current year profit or loss balance is the balance of tax rate adjustment from changes in the tax regulations amounting to Rp 132,461.
**)
Included in current year profit or loss balance is the beginning balance of new acquired Subsidiary amounting to Rp 1,600,


and 2019 were as follows: (continued)
Included in total deferred tax asset and liability of the Group were deferred tax asset and
liability arising from unrealised (loss) gain from changes in fair value of investment securities
at fair value through other comprehensive income (2019: available-for-sale) (Note 15)
amounting to Rp (1,637,357) and Rp (18,833) as of 31 December 2020, and Rp (477,627)
and Rp (5,975) as of 31 December 2019. Moreover, included in total deferred tax asset of
the Bank was deferred tax asset arising from unrealised (loss) gain from changes in fair
value of placements with Bank Indonesia and other banks at fair value through other
comprehensive income (2019: available-for-sale) (Note 8) amounting to Rp (882) and
Rp (3,171) as of 31 December 2020 and 2019, respectively.
Management believes that total deferred tax assets arising from temporary differences are
probable to be realised in the future years.
i. Under the taxation laws of Indonesia, the Group in Indonesia calculate, pay and report
individual company tax return (submission of consolidated income tax computation is not
allowed) on the basis of self-assessment. The tax authorities may assess or amend taxes
within the statute of limitations, under prevailing regulations.
j. The Group tax positions may be challenged by the tax authorities. Management vigorously
defends the Group tax positions which are believed to be grounded on sound technical
basis, in compliance with the tax regulations. Accordingly, management believes that
the accruals for tax liabilities are adequate for all open tax years based on the
assessment of various factors, including interpretations of tax law, other tax provisions and
prior experience. This assessment relies on estimates and assumptions and may involve
judgement about future events. New information may become available that causes
management to change its judgement regarding the adequacy of existing tax liabilities.
Such changes to tax liabilities will impact tax expense in the period in which such
determination is made.
k. Other Information
Fiscal Year 2016
On 18 July 2017, the Bank received tax audit result notice for fiscal year 2016. For the tax
examination for fiscal year 2016, Directorate General of Taxation (DGT) through Tax
Assessment Letter (“SKP”) and Tax Collection Letter (“STP”) dated 11 July 2019, has
determined shortfall of tax payment with detail as follows:
a. Income tax (including Corporate Income Tax) amounting to Rp 1,590,596.

b. Value Added Tax (VAT) amounting to Rp 63,686.
The Bank has made partial payments for the SKP and STP amounting to Rp 190,311 on
9 August 2019, this amount includes taxes that the Bank has not objected to amounting to
Rp 184,754 which was charged during the year. On 9 October 2019, the Bank has made
partial payments of SKP and STP of Rp 546,104. Amounts that have been paid by the
Bank, but which were objected to, are recorded as other assets (Note 19).


k. Other Information (continued)
Fiscal Year 2016 (continued)
Of the tax objected by the Bank on 10 October 2019 amounting to Rp 1,469,528, a portion
of Rp 724,935 was approved by the Directorate General of Taxes on 9 September 2020
and 29 September 2020.
The Bank has filed an appeal of the tax objections which the Directorate General of Taxes
did not approve on 7 December 2020 amounting to Rp 735,407. Up to the date of these
consolidated financial, the results of the appeal is not yet known.
Fiscal Year 2017
On 27 November 2018, the Bank received a tax audit notification letter for the 2017
fiscal year. Upon the tax audit for 2017 fiscal year, the Directorate General of Taxes
based on the Tax Assessment Letter (SKP) and Tax Collection Letter (STP), dated
9 September 2020 and 10 September 2020, stipulates the underpayment of taxes
with details:
a. Income Tax (including Corporate Income Tax) of a total of Rp 883,411.

b. Value Added Tax (VAT) of a total of Rp 51,060.
The Bank has made partial payments of the SKP and STP amounting to Rp 700,000
on 8 October 2020, this amount includes tax that the Bank has not objected
amounting to Rp 157,603 which was charged in current year profit or loss. Amounts
that have been paid by the Bank, but which were objected to, are recorded as other
assets (Note 19).
The Bank has submitted an objection regarding the SKP to the Directorate General
of Taxes, on 8 December 2020 amounting to Rp 776,869.
Management believes that objection filed by the Bank has been in accordance with
applicable tax regulations. Up to the date of these consolidated financial, the results of
the appeal is not yet known.
22. DEBT SECURITIES ISSUED
As of 31 December 2020 and 2019, the outstanding balance of bonds payable related to
bonds issued were as follows:
By type and currency:

2020 2019
Rupiah
BCA Finance Continuous Bonds III Phase I 593,000 1,355,000
Less:
Deferred bonds issuance costs - net (2,179) (7,477)
Total - net 590,821 1,347,523
Amortisation of bonds issuance costs

charged to profit or loss 5,298 1,224


22. DEBT SECURITIES ISSUED (continued)
As at 31 December 2020, the Subsidiary has bonds payable that will be matured within 12
(twelve) months amounting to Rp 160,000 (2019: Rp 842,000).
BCA Finance Continuous Bonds III - Phase I Year 2019
BCA Finance Continuous Bonds III - Phase I were offered at nominal value. Interest will be
paid on a quarterly basis based on interest payment due date. The first interest payment was
made on 5 February 2020 and the final interest payment will be with the repayment of the
principal of each series of bonds. Following are the nominal value, interest rate and maturity
date of BCA Finance Continuous Bonds III - Phase I
Fixed Interest
Year Nominal interest rate Maturity payment
Bonds name issued value per annum date schedule
BCA Finance Continuous

Bonds III Phase I
- Series A 2019 842,000 6.75% 12 November 2020 Quarterly
- Series B 2019 160,000 7.10% 5 November 2021 Quarterly
- Series C 2019 498,000 7.80% 5 November 2022 Quarterly
The Subsidiary entered into a Trusteeship Agreement with PT Bank Rakyat Indonesia
(Persero) Tbk (acts as the Bond’s Trustee) for BCA Finance Continuous Bonds III - Phase I
Year 2019 based on the Trusteeship Agreement No. 14 dated 12 August 2019 which was
made before Fathiah Helmi, SH., Notary in Jakarta.
As of 31 December 2020, BCA Finance Continuous Bonds III - Phase I were rated at idAAA
by Pefindo and AA+(idn) by Fitch (2019: rated idAAA by Pefindo and AAA(idn) by Fitch).
The Trusteeship Agreement provides several negative covenants that should be complied by
the Subsidiary that, among others, prior to the repayment of the bonds payable, the
Subsidiary, without the written consent from the Trustee, is not allowed to transfer, pledge
and/or mortgage over all or any of the present or future assets of the Subsidiary, merge and/or
amalgamate, take over business, make changes in the articles of association regarding the
changes of the purpose and objective in the Subsidiary’s business, and grant any credit or
make investment in other parties other than in the ordinary course of the business.
Total principal and interest of bonds have been paid in accordance with the respective bonds’
maturity date.
As of 31 December 2020 and 2019, the Subsidiary was in compliance with covenants in
relation to the bonds payable agreements and complied with all the requirements mentioned
in Trusteeship Agreement.
All of the Subsidiary’s continuous bonds III - Phase I year 2019 are not be guaranteed with
specific collateral, but rather with all the Subsidiary’s assets.
Information on the classification and fair value of debt securities issued is disclosed in Note
39. Information on the maturity of debt securities issued is disclosed in Note 45.


23. BORROWINGS
Borrowings received by the Group were as follows:
By type and currency:
2020 2019
(1) Liquidity loans from Bank Indonesia, Rupiah:

Agriculture loans (Kredit Usaha Tani/"KUT"), due date
between 13 March 2000 up to 22 September 2000,
in the process of closing the agreement 577 577
(2) Borrowings from other banks:

Rupiah:
PT Bank DKI 150,000 250,000
PT Bank Mandiri (Persero) Tbk 100,000 775,000
PT Bank Pan Indonesia Tbk 60,467 71,268
PT Bank Mizuho Indonesia 50,000 325,000
PT Bank Ina Perdana Tbk 25,000 225,000
PT Bank Index Selindo 17,941 15,000
PT Bank Danamon Indonesia Tbk - 250,000
PT Bank Victoria International Tbk - 200,000
PT Bank Nationalnobu Tbk - 140,000
PT Bank KEB Hana Indonesia
(previously PT Bank Hana) - 11,228
Foreign currencies:
Sumitomo Mitsui Banking Corporation - Hongkong 112,396 -
Malayan Banking Berhad Co. - Singapore 70,247 69,399
The Shanghai Commercial & Savings Bank - Taiwan 52,686 -
PT Bank Danamon Indonesia Tbk 49,596 -
688,333 2,331,895
(3) Others:
Foreign currencies 618,388 398
618,388 398
Total borrowings 1,307,298 2,332,870
The weighted average effective interest rates per annum for borrowings were as follows:
2020 2019
Rupiah 7.27% 6.57%

As of 31 December 2020 and 2019, the Group does not have any borrowing balance from
other banks from related parties.


23. BORROWINGS (continued)
(1) Rupiah liquidity loans from Bank Indonesia
Rupiah liquidity loans from Bank Indonesia represent credit facility obtained by the Bank
as a national private bank in Indonesia, to be distributed to qualified Indonesian debtors
under the loan facility program.
(2) Borrowings from other banks
Represent working capital loans of Subsidiaries. The details of borrowing facilities

received as of 31 December 2020 and 2019 were as follows:
Bank Total facility Maturity date of facility
2020 2019 2020 2019
Rupiah:
PT Bank Mandiri (Persero) Tbk 1,000,000 1,000,000 24-May-2021 24-May-2020
PT Bank BTPN Tbk **) 800,000 800,000 31-May-2021 29-May-2020
PT Bank Danamon Indonesia Tbk**) 600,000 300,000 12-Sep-2021 24-Sep-2020
PT Bank UOB Indonesia**) 550,000 550,000 21-Sep-2021 21-Jul-2020
PT Bank DKI 500,000 500,000 24-Sep-2021 24-Sep-2020
PT Bank Mizuho Indonesia **) 500,000 500,000 22-Nov-2021 22-Nov-2020
PT Bank Victoria International Tbk 400,000 400,000 14-Jan-2021 14-Jan-2021

- 100,000 - 27-Jun-2020
PT Bank Pan Indonesia Tbk 300,000 300,000 11-May-2023 11-May-2023

- 300,000 - 28-Feb-2020
- 400,000 - 26-Oct-2020
PT Bank Ina Perdana Tbk 225,000 225,000 21-Dec-2021 21-Dec-2020
PT Bank Nationalnobu Tbk 140,000 140,000 24-Feb-2021 24-Feb-2020

- 40,000 - 31-Mar-2020
PT Bank Index Selindo 50,000 50,000 20-Jan-2023 26-Dec-2022
PT Bank KEB Hana Indonesia

(previously PT Bank Hana) - 200,000 - 30-Apr-2021
PT Bank DBS Indonesia **)

- 100,000 - 31-May-2020
PT Bank Oke Indonesia Tbk

(previously PT Bank Dinar Indonesia Tbk) - 72,500 - 29-Mar-2020
Foreign currencies (full amount):

Citibank, N.A. - Indonesia Branch**) USD 60,000,000 USD 60,000,000 20-Mar-2021 20-Mar-2020
Malayan Banking Berhad Co. - Singapore USD 5,000,000 USD 5,000,000 21-Jan-2021 03-Jan-2020
The Shanghai Commercial & Savings Bank, Ltd.

- Taiwan USD 3,749,999 - 10-Jan-2023 -
Sumitomo Mitsui Banking Corporation

- Hongkong USD 2,000,000 - 11-Jan-2021*) -
USD 4,200,000 - 19-Jan-2021*) -
USD 1,800,000 - 22-Jan-2021*) -
MUFG Bank, Ltd. - Indonesia Branch **) - USD 60,000,000 - 14-Sep-2019*)

*)
In extension process
**)
Available to be withdrawn in US Dollar/Rupiah


23. BORROWINGS (continued)
(2) Borrowings from other banks (continued)
As of 31 December 2020 and 2019, these bank loans were secured by consumer
financing receivables amounting to Rp 222,555 and Rp 1,178,714 (Note 14).
All loan agreements above are include certain convenants which are normally required
for such credit facilities, such as limitations to initiate merger or consolidation with other
parties, obtain loans from other parties except loans obtained in the normal course of
business, or changes its capital structure and/or Articles of Association without
notification to/prior written approval from the creditors and maintenance of certain
agreed financial ratios.
The required financial ratios was as follows:

2020 2019
Requirement Fulfillment Requirement Fulfillment
1. Debt to Equity Maximum 10 times < 1 time Maximum 10 times < 1 time
2. Receivable to Total Assets Minimum 40% 81.65% Minimum 40% 88.49%
3. Current ratio Minimum 1.1 times 5 times Minimum 1.1 times 1.75 times
4. Non performing loans (NPL) Maximum 5% 2.43% Maximum 5% 2.79%
of total receivables of total receivables
The range of contractual interest rates for borrowings from other banks was as follows:
2020 2019
Rupiah 4.00% - 9.00% 5.45% - 9.60%

Foreign currencies 0.85% - 2.40% 1.99% - 3.25%
Information on the classification and fair value of borrowings is disclosed in Note 39.
Information on the maturity of borrowings is disclosed in Note 45.
24. ESTIMATED LOSSES FROM COMMITMENTS AND CONTINGENCIES
Estimated losses from commitments and contingencies consist of:

a. By type and currencies
2020
Rupiah
Related parties:
Unused borrowing facilities 5,851
Bank guarantees issued 182
6,033
Third parties:
Unused borrowing facilities 3,307,499
Outstanding irrevocable letters of credit 6,586
Bank guarantees issued 1,963
3,316,048
3,322,081


24. ESTIMATED LOSSES FROM COMMITMENTS AND CONTINGENCIES (continued)
Estimated losses from commitments and contingencies consist of: (continued)
a. By type and currencies (continued)
2020
Foreign currencies
Related parties:
Extended irrevocable letters of credit 1
Third parties:
Unused borrowing facilities 193,994
Oustanding irrevocable letters of credit 14,333
Bank guarantees issued 7,332
215,659
215,660
Total estimated losses from commitments and contingencies 3,537,741
b. Changes in estimated losses from commitments and contingencies
2020

(Note 53) (2,502,541)

implementation of SFAS 71 (2,483,648) (18,905) - (2,502,553)
Transfer to lifetime expected credit
losses (Stage 2) 181,948 (209,688) - (27,740)
Transfer to credit
impaired (Stage 3) 2,521 73,997 (309) 76,209
credit losses (Stage 1) (70,913) 90,624 304 20,015
Net changes in exposure (1,140,936) 39,245 - (1,101,691)
Foreign exchange difference (2,480) 494 5 (1,981)
Balance, end of year (3,513,508) (24,233) - (3,537,741)
2020
Impact on initial implementation of SFAS 71 (Note 53) (2,502,541)
Additions on estimated losses from
commitments and contingencies (1,033,207)
Foreign exchange difference (1,981)
Balance, end of year (3,537,741)
Management believes that the outstanding balance of estimated losses on commitments and
contingencies is adequate to cover possible losses from off-balance sheet transactions.
Information regarding the classification and estimated losses from commitments and
contingencies value are disclosed in Note 39. Information regarding the estimated maturity of
commitments and contingencies losses are disclosed in Note 45.


25. ACCRUALS AND OTHER LIABILITIES
2020 2019
Rupiah:
Liabilities related to ATM and credit card transactions 3,620,523 2,697,038
Unearned revenue 1,899,382 2,007,510
Liabilities to policyholders 1,714,821 1,420,687
Electronic money 825,293 800,108
Customers transfer transactions 783,185 772,759
Liabilities from customer transactions 387,833 115,636
Accrued interest expenses 324,228 434,749
Finance lease liabilities 315,268 -
Security deposits 131,464 119,182
Liabilities from insurance transactions 42,217 38,746
Others 6,157,294 4,839,973
16,201,508 13,246,388
Foreign currencies:
Customers transfer transactions 1,155,283 530,475
Unearned revenue 72,959 88,896
Security deposits 52,490 69,515
Finance lease liabilities 5,204 -
Accrued interest expenses 4,300 35,156
Liabilities from insurance transactions - 4,826
Others 48,482 47,101
1,338,718 775,969
Total accruals and other liabilities 17,540,226 14,022,357
Liabilities related to ATM and credit card transactions consist of liabilities on ATM transactions
within ATM Bersama, Prima and Link, and liabilities to Visa and Master Card for credit card
transactions.
Unearned revenue consists of income from loan commission.
Liabilities to policyholders represent liabilities of subsidiary for long-term insurance contract,

liability for future policy benefits, unearned premium reserves and estimated claim.
Electronic money represent liabilities of the Bank from cash deposited by customers
electronically and not considered as deposits as stipulated in banking laws.


25. ACCRUALS AND OTHER LIABILITIES (continued)
Accrued interest expenses consist of accrued interest from deposits from customers and other
banks, derivatives, borrowings, debt securities issued, securities sold under repurchase
agreement and subordinated obligation.
Liabilities from customer transactions represent liabilities of subsidiary for trading securities
transactions, which consist of liabilities to PT Kliring Penjaminan Efek Indonesia (KPEI)
related to purchase of securities transactions and deposits rendered by Subsidiary, and
liabilities from customer transactions related to selling of securities transactions that will be
matured in a short period, usually in 2 (two) days from date of trading.
The guarantee deposit is a guarantee of cash deposited by customers from export-import

transaction and issuance of bank guarantees.
Liabilities from insurance transactions was liabilities of subsdiary for reinsurance payables,
coinsurance payable and claim in process.
Finance lease liabilities represent lease liabilities related to the implementation of SFAS 73.
Others mainly consist of interoffice accounts, deposit and unsettled transactions.
26. SUBORDINATED BONDS
2020 2019
Bank Central Asia Continuous

Subordinated Bonds I Phase I Year 2018 500,000 500,000
Total subordinated bonds 500,000 500,000
The details of subordinated bonds were as follows:

Effective and
Instruments issued date Approval Principal amount Terms Maturity date Interest rate
Bank Central Asia Effective date No.: S-03825/ Rp 435,000 7 Years 5 July 2025 7.75%
Continuous 26 June 2018 BEI.PP2/07-2018
Subordinated Issued date
Bonds I Phase I 5 July 2018
Year 2018 -
Series A
Bank Central Asia Effective date No.: S-03825/ Rp 65,000 12 Years 5 July 2030 8.00%
Continuous 26 June 2018 BEI.PP2/07-2018
Subordinated Issued date
Bonds I Phase I 5 July 2018
Year 2018 -
Series B


26. SUBORDINATED BONDS (continued)
Interest of Bank Central Asia Continuous Subordinated Bonds I Phase I Year 2018 - Series A
and B are paid quarterly since the issuance date, with no option of accelerating the
Subordinated Bonds interest payment. The first payment of interest was due on 5 October
2018. Bank Central Asia Continuous Subordinated Bonds I Phase I Year 2018 - Series A
and B can be calculated as supplementary capital (Tier 2) based on OJK Regulation
No. 11/POJK.03/2016 and to increase collection structure of long term funding. The
proceeds from issuance of Bank Central Asia Continuous Subordinated Bonds I Phase I Year
2018 - Series A and B will be used to grow the Bank's business, especially for credit
expansion.
The trustee of the above subordinated bonds is PT Bank Rakyat Indonesia (Persero) Tbk, a
third party.
The rating of this bonds based on PT Pemeringkat Efek Indonesia (PT Pefindo) rating is as
follows:
2020 2019
Rating Rating
Description Rating Period Rating Period
Bank Central Asia Continuous

Subordinated Bonds I 10 March 2020 - 6 March 2019 -
Phase I Year 2018 idAA 1 March 2021 idAA 1 March 2020
The Trusteeship Agreement provides several negative covenants that should be complied by
the Bank among others, prior to the repayment of the bonds payable, without the written
consent from the Trustee, the Bank is not allowed to:
a. Pledge majority or all of the Bank's present or future income or assets outside Bank's main
business, except if the actions are performed to meet regulatory requirements or related
with short term liquidity borrowing or related with the Bank's option for recovery plan;
b. Change the Bank main business;
c. Reduce authorised capital and paid-up capital unless if it is performed based on
Government of Indonesia or authority order (include but not limited to BI, OJK, the
Indonesia Finance Ministry and/or other authorities in Indonesian Banking Restructuring
Agency ("IBRA") in accordance with the prevailing laws in Indonesia);
d. Merger or consolidation with other companies which cause dilution of the Bank.
As of 31 December 2020 and 2019, the Bank was in compliance with the aforementioned
covenants in relation to the issued subordinated debts agreements. Payments of interest had
been done on a timely basis.


27. SHARE CAPITAL
The composition of the Bank’s share capital as of 31 December 2020 and 2019 (after stock split,
see Note 1c) were as follows:
2020 2019
Number of shares Total par value Number of shares Total par value
Authorised capital at par value Rp 62.50

(full amount) per share 88,000,000,000 5,500,000 88,000,000,000 5,500,000
Unissued (63,344,990,000) (3,959,062) (63,344,990,000) (3,959,062)
Outstanding shares (issued and fully paid) 24,655,010,000 1,540,938 24,655,010,000 1,540,938
The composition of shareholders as of 31 December 2020 and 2019 were as follows:

2020
Number of
shares Total par value %
*)
PT Dwimuria Investama Andalan 13,545,990,000 846,624 54.94
Commissioners
Djohan Emir Setijoso 21,200,121 1,325 0.09
Tonny Kusnadi 1,217,653 77 0.01
Directors
Jahja Setiaatmadja 7,905,463 494 0.03
Armand W. Hartono 851,213 53 0.00
Suwignyo Budiman 7,556,800 472 0.03
Subur Tan 2,849,792 178 0.01
Henry Koenaifi 908,098 57 0.01
Erwan Yuris Ang 1,269,131 79 0.01
Rudy Susanto 360,411 23 0.00
Lianawaty Suwono 174,186 11 0.00
Santoso 264,593 17 0.00
Vera Eve Lim 115,201 7 0.00
Gregory Hendra Lembong 1,800 - 0.00
Public shareholders **) 11,064,345,538 691,521 44.87
24,655,010,000 1,540,938 100.00
*)
The shareholders of PT Dwimuria Investama Andalan are Mr. Robert Budi Hartono and Mr. Bambang Hartono, therefore the ultimate shareholders of the
Bank are Mr. Robert Budi Hartono and Mr. Bambang Hartono.
**)
In the composition of shares held by the public, there was 2.49% shares owned by parties affiliated with PT Dwimuria Investama Andalan.
2019
Number of
shares Total par value %
*)
PT Dwimuria Investama Andalan 13,545,990,000 846,624 54.94
Anthoni Salim 434,079,976 27,130 1.76
Commissioners
Djohan Emir Setijoso 22,147,163 1,384 0.09
Tonny Kusnadi 1,175,285 74 0.01
Directors
Jahja Setiaatmadja 8,007,628 501 0.03
Armand W. Hartono 851,213 53 0.00
Suwignyo Budiman 7,475,051 467 0.03
Subur Tan 2,773,326 173 0.01
Henry Koenaifi 1,041,883 65 0.01
Erwan Yuris Ang 1,251,720 78 0.01
Rudy Susanto 480,926 30 0.00
Lianawaty Suwono 183,694 12 0.00
Santoso 237,324 15 0.00
Inawaty Handojo 163,374 10 0.00
Vera Eve Lim 57,348 4 0.00
Public shareholders **) 10,629,094,089 664,318 43.11
24,655,010,000 1,540,938 100.00
*)
The shareholders of PT Dwimuria Investama Andalan are Mr. Robert Budi Hartono and Mr. Bambang Hartono, therefore the ultimate shareholders of the
Bank are Mr. Robert Budi Hartono and Mr. Bambang Hartono.
**)
In the composition of shares held by the public, there was 2.49% shares owned by parties affiliated with PT Dwimuria Investama Andalan.


28. ADDITIONAL PAID-IN CAPITAL
2020 2019
Additional paid-in capital from share capital

payments 29,453,007 29,453,007
Elimination of accumulated loss through
quasi-reorganisation on 31 October 2000*) (25,853,162) (25,853,162)
Additional paid-in capital from the exercise of
stock options 296,088 296,088
Additional paid-in capital from treasury stock
transactions (Note 1c) 1,815,435 1,815,435
Difference in values from business combination
transaction of entities under common control
(Note 2e) (162,391) (162,391)
5,548,977 5,548,977
*)
On 31 October 2000, the Bank adopted SFAS No. 51, “Accounting for Quasi-Reorganisation” to achieve a “fresh start” reporting. Fresh start
reporting requires the revaluation of all its assets and liabilities recorded by using the fair value and elimination of its accumulated deficit.
Pursuant to the implementation of quasi-reorganisation, the Bank’s accumulated losses as of 31 October 2000 amounted to Rp 25,853,162
had been eliminated against the additional paid-in capital. The implementation of quasi-reorganisation had been approved by Bank Indonesia
through its Letter No. 3/165/DPwB2/IDWB2 dated 21 February 2001 and by the shareholders in their Extraordinary General Meeting of
Shareholders on 12 April 2001 (the minutes of meeting prepared by Notary Public Hendra Karyadi, S.H., in Notary Deed No. 25).
29. COMMITMENTS AND CONTINGENCIES
As of 31 December 2020 and 2019, the Group commitments and contingencies were as follows:
2020 2019
Amount in Amount in
Type of foreign Rupiah foreign Rupiah
Currencies currencies*) equivalent currencies*) equivalent
Commitments
Committed receivables:
Borrowing facilities received
and unused Rupiah 4,705,404 3,023,194
USD 60,000,000 843,000 120,000,000 1,665,900
Others,
USD equivalent - - 399,922 5,552
5,548,404 4,694,646
Committed liabilities:
Unused credit facilities to
customers - committed Rupiah 174,992,855 144,251,023
USD 571,809,961 8,033,930 585,683,844 8,130,756
Others,
USD equivalent 19,405,174 282,287 16,019,074 222,385
183,309,072 152,604,164

other banks - committed Rupiah 2,209,700 2,455,331
*)
Total in full amount.


29. COMMITMENTS AND CONTINGENCIES (continued)

As of 31 December 2020 and 2019, the Group commitments and contingencies were as follows:
(continued)
2020 2019
Amount in Amount in
Type of foreign Rupiah foreign Rupiah
Currencies currencies*) equivalent currencies*) equivalent
Commitments (continued)
Committed liabilities: (continued)
Irrevocable Letters of
Credit facilities to
customers Rupiah 2,610,335 1,939,571
USD 408,602,561 5,740,866 346,560,926 4,811,132
Others,
USD equivalent 78,117,259 1,097,547 132,556,292 1,840,213
9,448,748 8,590,916
194,967,520 163,650,411
Contingencies
Contingent receivables:
Bank guarantees received Rupiah 718,023 623,876
718,023 623,876
Contingent liabilities:
to customers Rupiah 13,297,835 13,715,024
USD 169,941,520 2,387,678 139,732,825 1,939,841
Others,
USD equivalent 4,509,522 63,359 5,938,961 82,447
15,748,872 15,737,312
Others Rupiah 78 78
15,748,950 15,737,390
*)
Total in full amount.
Additional information
As of 31 December 2020 and 2019, the Group had unused credit facilities to customers -
uncommitted amounting to Rp 68,608,465 and Rp 63,355,677, respectively.
As of 31 December 2020 and 2019, the Group had unused credit facilities to other Banks -
uncommitted amounting to Rp 2,621 and Rp 1,861, respectively.
The Bank is a party to various unresolved legal actions, administrative proceedings, and claims
in the ordinary course of its business. It is not possible to predict with certainty whether or not
the Bank will be successful in any of these legal matters or, if not, what the impact might be.
However, the Bank’s management does not expect that the results in any of these proceedings
will have a material adverse effect on the Bank’s results of operations, financial position or
liquidity.
Commitments and contingencies from related parties are disclosed in Note 49.


30. INTEREST AND SHARIA INCOME

Interest and sharia income consist of:
2020 2019
Interest income
Loan receivable 46,596,091 49,583,414
Investment securities 10,859,037 7,116,277
Securities purchased under agreements to resell 2,986,119 1,255,466
Consumer financing and investment in
finance leases 2,749,734 2,953,510
Placements with Bank Indonesia and other banks 669,235 1,321,761
Others 294,156 551,390
64,728,072 63,215,353
Sharia income
Sharia profit sharing 675,089 622,442
675,089 622,442
Total interest and sharia income 65,403,161 63,837,795
Included in interest income from loans receivable and investment securities were interest from
the effect of discounting (unwinding interest) of impaired financial assets for the year
ended 31 December 2020 and 2019 amounting to Rp 25,575 and Rp 72,189, respectively.
Interest income from loans receivable to related parties is disclosed in Note 49.
31. INTEREST AND SHARIA EXPENSES
Interest and sharia expenses consist of:
2020 2019
Interest expenses
Guarantee premium 1,544,538 1,365,777
Debt securities issued 129,704 63,578
Borrowings 41,903 121,761
Deposits from other banks 39,826 68,708
Securities sold under agreements to repurchase 28,514 37,893
Others 17,205 -
10,959,204 13,063,276
Sharia expense
Sharia 282,687 297,071
282,687 297,071
Total interest and sharia expenses 11,241,891 13,360,347
Interest and sharia expenses for deposits from customers to related parties are disclosed in
Note 49.


32. FEE AND COMMISSION INCOME - NET
Represent fee and commission income related to:
2020 2019

Credit cards 3,537,211 3,748,312
Loans receivable 1,821,204 1,648,551
Payment settlement 1,688,603 1,994,805
Remittance, clearing and collections 311,352 332,089
Others 960,400 1,370,943
Total 13,160,595 13,609,509
Fee and commission expenses (749) (1,128)
Fee and commission income - net 13,159,846 13,608,381
Fee and commission income from loans receivable were fee and commission income
related to disbursement of loan facilities which were not an integral part of effective interest
rates.
33. NET INCOME FROM TRANSACTION AT FAIR VALUE THROUGH PROFIT OR LOSS
Net income from transaction at fair value through profit or loss consists of:
2020 2019
Interest income from financial assets at fair value

through profit or loss 385,388 346,446
Unrealised loss from financial assets
at fair value through profit or loss - net (891,067) (469,291)
Gain on spot and derivative transactions - net 3,181,701 2,885,242
Gain on sale of financial assets at fair value
through profit or loss - net 1,626,751 693,945
4,302,773 3,456,342
34. ADDITION (REVERSAL) OF IMPAIRMENT LOSSES ON ASSETS
2020 2019
Acceptance receivables (Note 10c) 218,108 (156,562)

Loans receivable (Note 13f) 9,712,629 4,268,790
Consumer financing receivables (Note 14) 581,903 398,196
Sharia financing 24,690 71,247
Investment securities (Note 15) 3,392 19,988
Estimated losses from commitments
and contingencies (Note 24) 1,033,207 (22)
Others 54,147 (10,294)
11,628,076 4,591,343


35. PERSONNEL EXPENSES
2020 2019
Salaries and wages 6,555,962 6,221,674

Employees' benefits and compensations 4,889,955 4,952,095
Post-employment benefits (Note 40) 1,238,806 1,446,952
Training 222,103 428,708
Pension plan contribution 442,949 287,835
13,349,775 13,337,264
36. GENERAL AND ADMINISTRATIVE EXPENSES
2020 2019
Office supplies 4,470,749 4,658,930
Depreciation 2,240,482 1,693,877
Repair and maintenance 1,444,209 1,517,288
Communication 1,108,314 1,734,480
Rental 1,091,233 1,420,339
Promotion 870,086 1,118,345
Professional fees 465,759 525,897
Amortisation of intangible assets - software 304,529 321,738
Water, electricity and fuel 291,555 287,852
Tax 143,858 156,464
Computer and software 92,751 203,919
Insurance 54,498 33,735
Transportation 35,017 45,877
Research and development 25,429 32,889
Security 23,258 21,250
Others 316,533 342,295
12,978,260 14,115,175
37. BASIC AND DILUTED EARNINGS PER SHARE
Basic and diluted earnings per share are calculated based on the weighted average number
of shares outstanding during the year, as follows:
2020 2019
Net income attributable to equity holder

of parent entity 27,131,109 28,565,053
Weighted average number of outstanding shares
(in full amount) 24,655,010,000 24,655,010,000
Basic and diluted earnings per share attributable to equity
holder of parent entity (in full amount of Rupiah) 1,100 1,159
As of 31 December 2020 and 2019, there were no instruments which can potentially be
converted into common shares. Therefore, diluted earnings per share is equivalent to basic
earnings per share.


38. APPROPRIATION OF NET INCOME

The Bank’s Annual General Meeting of Shareholders on 9 April 2020 (the minutes was
prepared by Notary Public Dwi Utami, S.H., with Notary Deed No. 27) resolved the
appropriation of 2019 net income, as follows:
a. Allocate 2019 net income for general reserve amounting to Rp 285,650.

b. Distribute cash dividends amounting to Rp 13,683,531 (Rp 555 (full amount) per share)
to shareholders who have the right to receive cash dividends. The actual cash dividends
paid was Rp 11,218,030 on 11 May 2020 (interim dividend for year 2019 amounting to
Rp 2,465,501 had been paid on 20 December 2019).
c. Determine the tantiem for the members of Board of Commissioners and Board of Directors
on duty in 2019 with a maximum amount of Rp 445,180.
d. Determine the remaining 2019 net income after dividends as unappropriated retained
earnings.
The Bank’s Annual General Meeting of Shareholders on 9 April 2020 also resolved to grant
the power and authority to the Bank’s Board of Directors (with approval from Board of
Commissioners) to pay interim dividend for the year 2020, where possible, by considering the
financial condition of the Bank.
In accordance with the Board of Directors’ Decision Letter dated 26 November 2020 No. 187
regarding the Distribution of Interim Dividends for year 2020, the Board of Directors resolved
that the Bank will pay interim dividends to shareholders from the 2020 net income amounting
to Rp 98 (full amount) per share. The actual interim dividends paid amounting to
Rp 2,416,191.
The Bank’s Annual General Meeting of Shareholders on 11 April 2019 (the minutes was
prepared by Notary Public Fathiah Helmi, S.H., with Notary Deed No. 33) resolved the
appropriation of 2018 net income, as follows:
a. Allocate 2018 net income for general reserve amounting to Rp 258,552.

b. Distribute cash dividends amounting to Rp 8,382,704 (Rp 340 (full amount) per share) to
shareholders who have the right to receive cash dividends. The actual cash dividends
paid was Rp 6,287,027 on 30 April 2019 (interim dividend for year 2018 amounting to
Rp 2,095,676 had been paid on 21 December 2018).
c. Determine the tantiem for the members of Board of Commissioners and Board of Directors
on duty in 2018 with a maximum amount of Rp 413,500. The actual amount of tantiem
paid was Rp 413,500.
d. Determine the remaining 2018 net income after dividends as unappropriated retained
earnings.
The Bank’s Annual General Meeting of Shareholders on 11 April 2019 also resolved to grant
the power and authority to the Bank’s Board of Directors (with approval from Board of
Commissioners) to pay interim dividend for the year 2019, where possible, by considering the
financial condition of the Bank.
In accordance with the Board of Directors’ Decision Letter dated 27 November 2019 No. 191
regarding the Distribution of Interim Dividends for year 2019, the Board of Directors resolved
that the Bank will pay interim dividends to shareholders from the 2019 net income amounting
to Rp 100 (full amount) per share. The actual interim dividends paid amounting to
Rp 2,465,501.


39. FINANCIAL INSTRUMENTS
Classification of financial assets and financial liabilities
Financial instruments have been classified based on their respective classifications. The
significant accounting policies in Note 2g describe how the categories of the financial assets
and liabilities are measured and how income and expenses, including fair value gains and
losses (changes in fair value of financial instruments) are recognised.
Valuation models of financial instruments
The Group measures fair values using the following hierarchy of methods:
• Level 1: inputs that are quoted prices (unadjusted) in active markets for identical
instruments that the Group can access at the measurement date;
• Level 2: inputs other than quoted prices included within level 1 that are observable
either directly or indirectly. This category includes instruments valued using: quoted
market prices in active markets for similar instruments; quoted prices for identical or
similar instruments in markets that are not active; or other valuation techniques in which
all significant inputs are directly or indirectly observable from market data;
• Level 3: inputs that are unobservable. This category includes all instruments for which
the valuation technique includes inputs not based on observable data and the
unobservable inputs have a significant effect on the instrument’s valuation. This
category includes instruments that are valued based on quoted prices for similar
instruments for which significant unobservable adjustments or assumptions are required
to reflect differences between the instruments.
Fair values of financial assets and financial liabilities that are traded in active market are
based on quoted market prices. For all other financial instruments, the Bank determines
fair values using valuation techniques.
Valuation techniques include net present value and discounted cash flow models,
comparison with similar instruments for which market observable prices exist and other
valuation models. Assumptions and inputs used in valuation techniques include risk-free
interest rates, benchmark interest rate, credit spreads and other variables used in estimating
discount rates, bond prices, foreign currency exchange rates, and expected price volatilities
and correlations.
The objective of valuation techniques is to arrive at a fair value measurement that reflects the
price that would be received to sell the asset or paid to transfer the liability in an orderly
transaction between market participants at the measurement date.
The Group uses widely recognised valuation models for determining the fair values of
common and more simple financial instruments, such as interest rate and currency swaps
that used only observable market data and require little management judgement and
estimation. Observable prices or model inputs are usually available in the market for listed
debt securities and simple over-the-counter derivatives such as interest rate swaps.
Availability of observable market prices and model inputs reduces the needs for
management judgement and estimation and also reduces the uncertainty associated with
determining the fair values. Availability of observable market prices and inputs varies
depending on the products and markets and is prone to changes based on specific events
and general conditions in the financial markets.


39. FINANCIAL INSTRUMENTS (continued)
Valuation models of financial instruments (continued)
Management judgement and estimation are usually required for selection of the appropriate
valuation models to be used, determination of expected future cash flows on the financial
instruments being valued, determination of the probability of counterparty default,
prepayments and selection of appropriate discount rates.
Valuation Framework
Valuation of financial assets and financial liabilities are subject to an independent review from
the business by Corporate Finance Division (“DKP”) and Risk Management Work Unit
(“SKMR”). DKP is primarily responsible for ensuring that valuation adjustments have been
properly accounted for. SKMR performs an independent price validation to ensure that the
Bank uses reliable market data from independent sources, e.g., traded prices and broker
quotes.
Valuation model is proposed by SKMR and approved by the management. SKMR performs a
periodic review of the feasibility of the market data sources used for valuation. The market
data used for price validation may include those sourced from recent trade data involving
external counterparties or third parties such as Bloomberg, Reuters, brokers and pricing
providers. The market data used should be representative of the market as much as possible,
which can evolve over time as markets and financial instruments develop. To determine the
quality of the market data inputs, factors such as independence, relevance, reliability,
availability of multiple data sources and methodology employed by the pricing providers are
taken into consideration.
Valuation of financial instruments
Financial instruments measured at fair value
The following table sets out the carrying amounts and fair values of financial instruments of
the Group, measured at fair values, and their analysis by the level in the fair value hierarchy.
2020
Carrying amount Fair value
Measured at fair
value through
Measured at fair other
value through comprehensif
profit or loss income Total Level 2
Financial assets
Placements with Bank Indonesia and
other banks - net - 723,717 723,717 723,717
Financial assets at fair value
through profit or loss 2,936,245 - 2,936,245 2,936,245
Investment securities - net - 169,449,443 169,449,443 169,449,443
2,936,245 170,173,160 173,109,405 173,109,405
Financial liabilities
Financial liabilities at fair value
through profit or loss 138,757 - 138,757 138,757
138,757 - 138,757 138,757


Valuation of financial instruments (continued)
Financial instruments measured at fair value (continued)
2019
Available-
Held for trading for-sale Total Level 2
Financial assets
other banks - 1,473,827 1,473,827 1,473,827
Financial assets held for trading 5,910,146 - 5,910,146 5,910,146
Investment securities - net - 126,233,397 126,233,397 126,233,397
5,910,146 127,707,224 133,617,370 133,617,370
Financial liabilities held for trading 106,260 - 106,260 106,260
106,260 - 106,260 106,260
Fair value of placements with Bank Indonesia and other banks which measured at fair value
through other comprehensive income (2019: available-for-sale) were calculated using
valuation techniques based on the Bank’s internal model, which is a discounted cash flow
method. Input used in the valuation techniques is market interest rate for money market
instruments which have similar credit characteristics, maturity and yield.
As of 31 December 2020 and 2019, the fair value of securities which measured at fair value
through profit or loss (2019: held for trading) was based on market price issued by pricing
provider (Indonesian Bond Pricing Agency/“IBPA”). If the information is not available, the fair
value is estimated using the quoted market prices of securities which have similar credit
characteristics, maturity and yield.
As of 31 December 2020 and 2019, the fair value of investment securities which measured at
fair value through other comprehensive income (2019: available-for-sale) was based on
market price issued by pricing provider (Indonesian Bond Pricing Agency/“IBPA”). If the
information is not available, the fair value was estimated using the quoted market prices of
securities which have similar credit characteristics, maturity and yield.
As of 31 December 2020 and 2019, the fair value of investment securities which measured at
fair value through other comprehensive income (2019: available-for-sale) did not include the
fair value of investments in shares amounting to Rp 682,728 and Rp 643,528, respectively,
which were valued at cost, since the fair value cannot be measured reliably.


Financial instruments not measured at fair value
The following table sets out the carrying amounts and fair values of financial instruments of
the Group, which are not measured at fair values and their analysis by the level in the fair
value hierarchy.
2020
Carrying value Fair value
Amortised cost Total Level 2 Level 3 Total
Financial assets
Loans receivables - net 547,643,666 547,643,666 25,499,479 520,382,492 545,881,971
Consumer financing receivables - net 7,605,934 7,605,934 - 6,166,403 6,166,403
Finance lease receivables - net 100,299 100,299 - 92,785 92,785
Asses related to sharia transaction -
murabahah receivables - net 1,333,825 1,333,825 - 1,333,825 1,333,825
Investment securities - net 22,420,930 22,420,930 23,007,591 - 23,007,591
579,104,654 579,104,654 48,507,070 527,975,505 576,482,575
Deposits from customers 834,283,843 834,283,843 834,283,843 - 834,283,843
Sharia deposits 1,151,652 1,151,652 1,151,652 - 1,151,652
Finance lease 320,472 320,472 320,472 - 320,472
Deposits from other banks 10,163,163 10,163,163 10,163,163 - 10,163,163
Debt securities issued 590,821 590,821 614,236 - 614,236
Borrowings 1,307,298 1,307,298 1,307,362 - 1,307,362
Subordinated bonds 500,000 500,000 500,000 - 500,000
848,317,249 848,317,249 848,340,728 - 848,340,728
2019
Other
Held-to- Loans and amortised
maturity receivables cost Total Level 2 Level 3 Total
Financial assets
Loans receivable - net - 572,033,999 - 572,033,999 25,507,282 544,945,781 570,453,063
Consumer financing receivables - net - 10,532,424 - 10,532,424 - 9,169,952 9,169,952
Finance lease receivables - net - 149,428 - 149,428 - 143,104 143,104
Assets related to sharia transactions -
murabahah receivables - net - 1,584,223 - 1,584,223 - 1,584,223 1,584,223
Investment securities - net 16,105,780 - - 16,105,780 16,294,680 - 16,294,680
16,105,780 584,300,074 - 600,405,854 41,801,962 555,843,060 597,645,022
Deposits from customers - - 698,980,068 698,980,068 698,980,068 - 698,980,068
Sharia deposits - - 1,035,526 1,035,526 1,035,526 - 1,035,526
Deposits from other banks - - 6,717,474 6,717,474 6,717,474 - 6,717,474
Debt securities issued - - 1,347,523 1,347,523 1,361,032 - 1,361,032
Borrowings - - 2,332,870 2,332,870 2,335,314 - 2,335,314
Subordinated bonds - - 500,000 500,000 500,000 - 500,000
- - 710,913,461 710,913,461 710,929,414 - 710,929,414
Majority of the financial instruments not measured at fair value are measured at amortised
cost.


Financial instruments not measured at fair value (continued)
The following financial instruments are short-term financial instruments or financial

instruments which are re-priced periodically to current market rates, therefore, the fair values
of financial instruments are reasonable approximation of carrying value.
Financial assets:
- Cash
- Current accounts with Bank Indonesia
- Current accounts with other banks
- Placements with Bank Indonesia and other banks
- Acceptance receivables
- Bills receivables
- Securities purchased under agreements to resell
- Other assets
Financial liabilities:
- Securities sold under agreements to repurchase
- Acceptance payables
- Estimated losses from commitment and contingency
- Other liabilities
As of 31 December 2020 and 2019, the fair values of loans receivable, consumer financing
receivables, investment in finance leases and borrowings were determined using discounted
cash flows based on internal interest rate.
As of 31 December 2020 and 2019, the fair values of securities and debt securities issued at
amortised cost (2019: held to maturity) based on market prices issued by pricing provider
(Indonesian Bond Pricing Agency/“IBPA”). If the information is not available, the fair values
were estimated using quoted market prices of securities which have similar credit
characteristics, maturity and yield.
As of 31 December 2020 and 2019, the fair values of deposits from customers and deposits
from other banks are the same with the carrying amount because they are payables on
demand in nature.
The fair values calculated are for disclosure purposes only and do not have any impact on the
Group reported financial performance or position. The fair values calculated by the Group may
be different from the actual amount that will be received/paid on the settlement or maturity of
the financial instrument. As certain categories of financial instruments are not traded, there is
management judgment involved in calculating their fair values.
40. POST-EMPLOYMENT BENEFITS OBLIGATION
In accordance with Law of the Republic of Indonesia No. 13/2003 concerning Manpower, the
Bank is required to provide post-employment benefits to its employees when their
employments are terminated or when they retire. These benefits are primarily based on years
of services and the employees’ compensation at termination or retirement. These post-
employment benefits are defined benefits program.


40. POST-EMPLOYMENT BENEFITS OBLIGATION (continued)
The Bank also had a defined contribution pension plan that covers all permanent employees
who fulfilled the criteria determined by the Bank. This defined contribution pension plan is
managed and administered by Dana Pensiun BCA which was established by the Bank to
manage the assets, generate investment income and pay the post-employment benefits to
the employees. The establishment of Dana Pensiun BCA had been ratified by the Minister of
Finance of Republic of Indonesia in its Decision Letter No. KEP-020/KM.17/1995 dated
25 January 1995. The contribution to the pension plan is computed based on certain
percentage of employees’ basic salary, for which the contribution from employees and the
Bank are 3% (three percent) and 5% (five percent), respectively. During the year ended
31 December 2020 and 2019, the accumulated contribution from the Bank are 2% (two
percent) respectively, which are considered as a deduction against the post-employment
benefits obligation in accordance with the manpower law.
During the year ended 31 December 2020, the Bank has provided some funds to support the
fulfillment of its post-employment benefit obligations amounting to Rp 752,750. These funds
were placed in several insurance companies in the form of saving plan program and Dana
Pensiun Lembaga Keuangan (“DPLK”) in the form of Program Pensiun Untuk Kompensasi
Pesangon (“PPUKP”), which meet the criteria to be recorded as plan assets.
During the year ended 31 December 2019, the Bank has provided some funds to support the
fulfillment of its post-employment benefit obligations amounting to Rp 2,740 and was placed
in several insurance companies in the form of saving plan program, which meet the criteria to
be recorded as plan assets.
The defined benefit pension plan provides actuarial risk exposures to the Bank, e.g.,
investment risk, interest rate risk and inflation risk.
Post-employment benefits provided by the Bank consist of pension, other long-term

compensations in the form of service award and post-employment healthcare benefits. The
post-employment benefits obligation as of 31 December 2020 and 2019 were calculated by
PT Dayamandiri Dharmakonsilindo as the Bank’s independent actuary, using the projected-
unit-credit method. The main assumptions used by independent actuary were as follows:
2020 2019
Economic assumptions:
Annual discount rate
Defined benefit pension plan 6.25% 7.35%
Other long-term compensation 6.30% 7.40%
Post-employment healthcare benefits 6.65% 7.70%
Annual basic salary growth rate 9.00% 9.00%
Healthcare cost rate 10.00% 10.00%
The discount rate is used in determining the present value of the post-employment benefits
obligation at valuation date. In general, the discount rate correlates with the yield on high
quality government bonds that are traded in active capital markets at the reporting date.
The future basic salary growth assumption projects the post-employment benefits obligations
starting from the valuation date through the normal retirement age. The basic salary growth
rate is generally determined by applying inflation adjustment to payment scales and by taking
into account of the years of service.



The Bank’s obligation for post-employment benefits for the years ended 31 December 2020
and 2019 were in accordance with the independent actuary reports dated 8 January 2021 and
8 January 2020, respectively.
a. Post-employment benefits obligation
The post-employment benefits obligation as of 31 December 2020 and 2019 were as

follows:
Defined benefit pension plan
and other long-term Post-employment healthcare
compensations benefits
2020 2019 2020 2019
Present value of obligation for post-
employment benefits 12,966,647 11,724,337 214,570 209,355
Fair value of plan assets (3,664,581) (4,077,260) - -
Net obligation for post-employment
benefits - Bank 9,302,066 7,647,077 214,570 209,355
The Subsidiaries’ obligation for post-employment benefits as of 31 December 2020 and

2019 which were recorded in the consolidated statements of financial position amounting
to Rp 129,591 and Rp 98,638, respectively.
b. Movement of post-employment benefits obligation

Defined benefit pension plan
and other long-term Post-employment healthcare
compensations benefits
2020 2019 2020 2019
Movement in the defined benefit obligation
Defined benefit obligation, beginning of
the year - Bank 7,647,077 6,059,770 209,355 236,760
Included in profit or loss
Current service cost 620,373 572,244 14,930 17,372
Past service cost - amendment - 306,374 - -
Interest cost 528,338 501,358 15,400 18,594
Termination cost 25,062 14,433 - -
Liability assumed due to
recognition of past services 3,176 2,945 143 133
Included in other comprehensive income
Actuarial gains (losses) arising from:
Changes in financial assumptions 952,177 517,390 (2,365) (48,205)
Changes in demographic assumptions (22) (16,073) (415) (556)
Experience adjustments (9,914) 116,222 (15,955) (7,038)
Return on plan assets excluding
interest income 555,010 (204,650) - -
Others
Fund placements in insurance
companies (plan assets) (752,750) (2,740) - -
Benefits paid directly by the Bank (266,461) (220,196) (6,523) (7,705)
Post-employment benefits obligation,

end of the year - Bank 9,302,066 7,647,077 214,570 209,355
The Subsidiaries’ post-employment benefits expenses for the years ended 31 December
2020 and 2019 recorded in the profit or loss amounting to Rp 31,384 and RP 13,499,
respectively.
During the years ended 31 December 2020 and 2019, payments for post-employment
benefits in the Subsidiaries amounting to Rp 1,355 and Rp 2,989, respectively, and the
Subsidiaries have set aside funds that will be used to support the fulfillment of post-
employment benefits obligation for each employee of the amount Rp 4,500 and Rp 5,600
by placing them with several insurance companies, which meet the criteria to be recorded
as plan assets.


c. The composition of plan assets
The composition of plan assets from pension fund for the years ended 31 December 2020
and 2019, were as follows:
Percentage allocation as of
31 December 2020 Percentage allocation as of
Quoted market price 31 December 2020
for severance program Quoted market price for DPLK PPUK
AIA Allianz Manulife AIA Allianz Manulife
Shares 0.00% 0.00% 0.00% 10.49% 16.55% 13.26%

Bonds 0.00% 0.00% 0.00% 69.82% 69.70% 68.36%
Property 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Derivatives 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Cash 100.00% 100.00% 100.00% 19.69% 13.75% 18.38%
Others 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Percentage allocation as of
31 December 2019 Percentage allocation as of
Quoted market price 31 December 2019
for severance program Quoted market price for DPLK PPUK
AIA Allianz Manulife AIA Allianz Manulife
Shares 0.00% 0.00% 0.00% 14.86% 14.26% 11.96%

Bonds 0.00% 0.00% 0.00% 70.08% 67.41% 61.26%
Property 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Derivatives 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Cash 100.00% 100.00% 100.00% 15.06% 18.33% 26.78%
Others 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
d. Changes in fair value of plan assets for post-employment program
2020 2019
Fair value of plan assets, beginning of the year - Bank 4,077,260 4,410,076
Fund placements in insurance companies 752,750 2,740
Return on plan assets excluding interest income (555,010) 204,650
Interest income on plan assets 294,057 318,565
Post-employment benefits paid (904,476) (858,771)
Fair value of plan assets, end of the year - Bank 3,664,581 4,077,260
e. Historical information - Bank:

31 December
2020 2019 2018 2017 2016
Defined benefits pension plan

and other long-term compensation
Present value of post-employment
benefits obligation 12,966,646 11,724,337 10,469,846 10,801,602 9,056,905
Fair value of plan assets (3,664,581) (4,077,260) (4,410,076) (4,688,075) (3,218,848)
Deficit 9,302,065 7,647,077 6,059,770 6,113,527 5,838,057
Experience adjustment on plan liabilities (9,914) 116,222 353,216 4,479 6,803
Experience adjustment on plan assets 555,010 (204,650) 371,291 (211,993) (69,840)
Post-employment healthcare benefits
Present value of post-employment
benefits obligation 214,570 209,355 236,760 249,861 254,195
Experience adjustment on plan liabilities (15,955) (7,038) (24,089) (50,912) (23,948)


f. Sensitivity analysis
Changes in 1 (one) percentage of actuarial assumptions will have the following impacts:
2020
Other long-term Post-employment
Defined benefit pension plan compensations healthcare benefits
Increase Decrease Increase Decrease Increase Decrease
Discount rate (1% movement) (555,528) 622,944 (112,110) 387,981 (9,815) 22,500
Basic salary rate (1% movement) 673,028 (611,152) 388,088 (116,583) - -
Healthcare cost rate (1% movement) - - - - 20,687 (8,539)
2019
Other long-term Post-employment
Defined benefit pension plan compensations healthcare benefits
Increase Decrease Increase Decrease Increase Decrease
Discount rate (1% movement) (485,718) 541,185 (206,131) 230,223 (13,874) 15,698
Basic salary rate (1% movement) 592,411 (540,724) 233,059 (212,274) - -
Healthcare cost rate (1% movement) - - - - 14,171 (12,802)
g. Expected maturity analysis of undiscounted pension benefits and post-employment

healthcare benefits is as follows:
20 years and
Up to 10 years 10 - 20 years so on
Pension benefit 9,106,163 2,602,475 2,056,152

Other long-term compensations 3,619,831 1,092,395 916,886
Post-employment healthcare benefits 214,638 64,724 107,375
h. The weighted-average duration of the defined benefits obligation, other long-term

compensations, and post-retirement healthcare benefits were 9.61 years; 10.10 years;
and 12.56 years as of 31 December 2020 (31 December 2019: 9.02 years; 9.47 years;
and 11.50 years).
41. CUSTODIAL SERVICES
The Bank’s Custodial Services Bureau obtained its license to provide custodial services from
the Capital Market Supervisory Agency (Bapepam, currently Financial Services Authority or
“OJK”) under its Decision Letter No. KEP-148/PM/1991 dated 13 November 1991.
The services offered by the Bank’s Custodial Services Bureau include safekeeping, settlement
and transaction handling, income collection, proxy, corporate action, cash management,
investment recording/reporting and tax reclamation.
As of 31 December 2020 and 2019, assets administered by the Bank’s Custodial Services
Bureau consist of shares, bonds, time deposits, certificate of deposits, commercial papers and
other money market instruments.


42. MONETARY ASSETS AND LIABILITIES IN FOREIGN CURRENCIES
Balances of monetary assets and liabilities in foreign currencies were as follows:
2020 2019
Foreign Foreign
currencies Rupiah currencies Rupiah
(in thousand) equivalent (in thousand) equivalent
Monetary assets
Cash
US Dollar (USD) 28,898 406,020 61,491 853,650
Australian Dollar (AUD) 4,096 44,039 16,078 156,368
Singapore Dollar (SGD) 14,920 158,241 22,022 227,153
Hong Kong Dollar (HKD) 10,202 18,489 13,792 24,588
GB Poundsterling (GBP) 134 2,555 1,247 22,734
Japanese Yen (JPY) 97,663 13,279 146,652 18,744
Euro (EUR) 3,971 68,446 8,689 135,290
Others, USD equivalent 3,298 46,331 3,952 54,869
757,400 1,493,396

US Dollar (USD) 200,163 2,812,296 334,725 4,646,826
2,812,296 4,646,826

US Dollar (USD) 492,637 6,921,552 548,930 7,620,521
Singapore Dollar (SGD) 228,811 2,426,814 154,031 1,588,842
GB Poundsterling (GBP) 4,166 79,198 3,229 58,882
Japanese Yen (JPY) 1,196,201 162,648 2,996,826 383,024
Euro (EUR) 40,283 694,256 20,194 314,440
11,661,233 10,518,799

other banks
US Dollar (USD) 2,575,787 36,189,803 1,775,791 24,652,415
Australian Dollar (AUD) - - 30,000 291,761
Singapore Dollar (SGD) - - 30,000 309,452
Hong Kong Dollar (HKD) 58 105 54 96
36,189,908 25,253,724

through profit or loss
US Dollar (USD) 3,207 45,052 149,856 2,080,379
Singapore Dollar (SGD) - - 17 179
Japanese Yen (JPY) 2,459 334 3,068 392
Others, USD equivalent 2 31 15 212
45,417 2,081,162
Acceptance receivables - net

US Dollar (USD) 302,352 4,248,046 395,902 5,496,109
Singapore Dollar (SGD) 4,828 51,208 492 5,077
GB Poundsterling (GBP) - - 195 3,548
Japanese Yen (JPY) 1,151,917 156,626 978,890 125,112
Euro (EUR) 23,918 412,214 77,793 1,211,283
5,103,859 7,032,808


42. MONETARY ASSETS AND LIABILITIES IN FOREIGN CURRENCIES (continued)
Balances of monetary assets and liabilities in foreign currencies were as follows: (continued)
2020 2019
Foreign Foreign
Monetary assets (continued)

Bills receivable - net
US Dollar (USD) 137,283 1,928,826 149,488 2,075,265
Japanese Yen (JPY) 63,953 8,696 121,009 15,466
Euro (EUR) 316 5,443 1,050 16,346
1,978,570 2,158,138
Loans receivable - net

US Dollar (USD) 1,960,310 27,542,355 2,129,232 29,559,065
Australian Dollar (AUD) 42 450 - -
Singapore Dollar (SGD) 41,288 437,907 39,356 405,961
Japanese Yen (JPY) 71,001 9,654 79,149 10,116
Euro (EUR) 226 3,897 787 12,260
28,434,867 30,335,984
Investment securities - net

US Dollar (USD) 1,201,210 16,877,007 2,003,217 27,809,661
17,222,153 28,133,846
Other assets - net

US Dollar (USD) 11,867 166,736 15,059 209,060
Australian Dollar (AUD) - - 12 120
Singapore Dollar (SGD) 52 555 69 708
Japanese Yen (JPY) 2,523 343 1,083 138
Euro (EUR) 99 1,713 359 5,591
Others, USD equivalent 21 301 690 9,575
175,429 232,111
Monetary liabilities
US Dollar (USD) 3,800,244 53,393,428 3,195,045 44,355,210
Singapore Dollar (SGD) 278,280 2,951,491 247,199 2,549,866
GB Poundsterling (GBP) 4,184 79,549 2,920 53,261
Japanese Yen (JPY) 1,619,298 220,176 1,810,609 231,414
Euro (EUR) 58,566 1,009,357 67,389 1,049,284
58,914,395 49,139,708


2020 2019
Foreign Foreign
Monetary liabilities (continued)

Deposits from other banks
US Dollar (USD) 231,167 3,247,899 128,706 1,786,768
Euro (EUR) 1 24 - -
Singapore Dollar (SGD) 743 7,880 229 2,363
3,314,750 1,840,568

through profit or loss
US Dollar (USD) 13 184 248 3,437
Japanese Yen (JPY) 724 98 2,185 279
1,149 4,697
Acceptance payables
US Dollar (USD) 222,069 3,120,067 277,319 3,849,883
Singapore Dollar (SGD) 4,839 51,327 158 1,626
GB Poundsterling (GBP) - - 198 3,618
Japanese Yen (JPY) 367,650 49,989 901,748 115,252
Euro (EUR) 10,710 184,574 20,628 321,183
3,619,362 4,469,744
Securities sold under agreement to

repurchase
Hong Kong Dollar (HKD) - - 63,525 113,249
- 113,249
Borrowings
US Dollar (USD) 47,517 667,614 4 55
GB Poundsterling (GBP) 1 18 - -
903,313 69,797


2020 2019
Foreign Foreign
Monetary liabilities (continued)

contingencies
US Dollar (USD) 14,934 209,826 - -
Singapore Dollar (SGD) 349 3,701 - -
Japanese Yen (JPY) 1,215 165 - -
Euro (EUR) 99 1,708 - -
Others, USD equivalent 15 208 - -
215,660 12
Accruals and other liabilities

US Dollar (USD) 178 2,507 2,720 37,764
Australian Dollar (AUD) 2 24 15 141
Hong Kong Dollar (HKD) 2,994 5,426 883 1,575
GB Poundsterling (GBP) - 1 - 1
Japanese Yen (JPY) - - 2 -
Euro (EUR) 36 614 21 333
8,741 39,982
43. OPERATING SEGMENTS
The Group disclosed the financial information based on the products were as follows:
2020
Loans Treasury Others Total
Assets 547,643,666 437,305,085 90,621,505 1,075,570,256
Loans receivable - net 547,643,666 - - 547,643,666
Interest and sharia income 46,596,092 15,228,367 3,578,702 65,403,161
Fee-based income 4,057,827 207,137 12,437,040 16,702,004
2019
Loans Treasury Others Total
Assets 572,033,999 255,752,071 91,203,242 918,989,312
Loans receivable - net 572,033,999 - - 572,033,999
Interest and sharia income 49,583,414 10,339,749 3,914,632 63,837,795
Fee-based income 4,910,039 175,689 12,604,159 17,689,887
The Group main operations are managed in Indonesian territory. Bank’s business segment is
classified into 5 (five) main geographic areas, which are Sumatera, Java, Kalimantan, East
Indonesia and overseas operation.


43. OPERATING SEGMENTS (continued)
Information regarding segment based on geographic of the Group is presented in table below:
2020
East Overseas
Sumatera Java Kalimantan Indonesia operation Total
Interest and sharia income 3,786,155 58,322,084 1,298,134 1,969,148 27,640 65,403,161
Interest and sharia expense (664,167) (10,037,346) (208,658) (327,500) (4,220) (11,241,891)
Net interest and sharia income 3,121,988 48,284,738 1,089,476 1,641,648 23,420 54,161,270
Net fee and commission income 782,641 11,604,296 274,115 495,060 3,734 13,159,846
Net income from transaction

at fair value through
profit or loss 55,229 4,173,776 27,751 31,257 14,760 4,302,773
Other operating income 43,332 3,428,744 14,783 49,483 5,067 3,541,409
Total segment income 4,003,190 67,491,554 1,406,125 2,217,448 46,981 75,165,298

Depreciation and amortisation (69,464) (2,391,955) (26,085) (51,284) (6,223) (2,545,011)
Other material non-cash elements:

Reversal of allowance for
impairment losses on asset (317,565) (11,150,754) (94,185) (65,114) (458) (11,628,076)
Other operating expenses (1,331,710) (24,795,191) (425,632) (846,210) (24,961) (27,423,704)
Income before tax 2,284,451 29,153,654 860,223 1,254,840 15,339 33,568,507

Income tax expense (6,421,398)
Net income for the year 27,147,109
2020
East Overseas
Assets 70,567,076 949,092,235 22,627,875 32,373,074 909,996 1,075,570,256

Liabilities 70,567,076 759,630,175 22,627,875 32,373,074 339,719 885,537,919
Loans receivable - net 25,524,186 496,248,876 9,410,057 16,019,943 440,604 547,643,666
Deposits from customers 69,933,204 709,942,157 22,488,477 31,920,005 - 834,283,843
Sharia deposits - 1,151,652 - - - 1,151,652
Temporary syirkah deposits - 5,317,628 - - - 5,317,628
2019
East Overseas
Interest and sharia income 3,727,661 56,795,098 1,213,833 2,065,663 35,540 63,837,795
Interest and sharia expense (882,676) (11,739,231) (279,273) (452,056) (7,111) (13,360,347)
Net interest and sharia income 2,844,985 45,055,867 934,560 1,613,607 28,429 50,477,448
Net fee and commission income 750,866 12,110,220 242,974 500,002 4,319 13,608,381
Net trading income 56,573 3,343,939 20,674 31,436 3,720 3,456,342
Other operating income 49,942 3,968,050 9,118 45,316 7,952 4,080,378
Total segment income 3,702,366 64,478,076 1,207,326 2,190,361 44,420 71,622,549

Depreciation and amortisation (42,845) (1,922,521) (13,824) (30,190) (6,235) (2,015,615)
Other material non-cash elements:
Addition of impairment on assets (202,473) (4,230,486) 41,598 (201,915) 1,933 (4,591,343)
Other operating expenses (1,315,499) (26,136,084) (441,694) (809,677) (23,639) (28,726,593)
Income before tax 2,141,549 32,188,985 793,406 1,148,579 16,479 36,288,998

Income tax expense (7,719,024)
Net income for the year 28,569,974
2019
East Overseas
Assets 59,995,632 807,755,303 19,315,578 31,139,056 783,743 918,989,312

Liabilities 59,995,632 629,379,469 19,315,578 31,139,034 237,414 740,067,127
Loans receivable - net 27,461,980 516,363,191 9,531,400 18,328,846 348,582 572,033,999
Deposits from customers 59,366,497 589,593,111 19,239,284 30,781,176 - 698,980,068
Sharia deposits - 1,035,526 - - - 1,035,526
Temporary syirkah deposits - 4,779,029 - - - 4,779,029


44. FINANCIAL RISK MANAGEMENT
The Bank has exposures to the following risks:

- Asset and liability risk
- Credit risk
- Liquidity risk
- Market risk
- Operational risk
- Consolidated risk
The following notes present information about the Bank’s exposure to each of the above risks,
the Bank’s objectives, policies and process which are undertaken by the Bank in measuring
and managing risk.
a. Risk management framework
The Bank recognises that in operating its business, there are inherent risks in its financial
instruments, i.e. credit risk, liquidity risk, market risk which consists of foreign exchange
risk and interest rate risk, operational risk and other risk.
In order to control those risks, the Bank implemented an integrated Risk Management
Framework which is stated in its Basic Policy of Risk Management (“KDMR”). This
framework is used as a tool for determining the strategies, organisation, policies and
guidances as well as the Bank’s infrastructures to ensure that all risks faced by the Bank
can be properly identified, measured, controlled and reported.
To implement an effective risk management, the Bank has established a Risk

Management Committee whose functions are to address overall risk issues faced by the
Bank and recommend risk management policies to the Board of Directors.
In addition to the above-mentioned committee, the Bank also has other committees which
are responsible to handle specific risks, such as: Credit Policy Committee, Credit
Committee and Asset and Liability Committee (“ALCO”).
The Bank always conducts a thorough risk assessment on management plan to release
new products and/or activities in accordance with the type of risks regulated by the
prevailing Bank Indonesia Regulations (“PBI”), Financial Services Authority Regulation
(“POJK”) and other prevailing regulations.
b. Assets and liabilities risk management
ALCO is responsible for evaluating, recommending and establishing the Bank’s funding
and investing strategies. Included in the scope of ALCO activities are managing liquidity
risk, interest rate risk and foreign exchange risk; minimising funding cost and at the same
time maintaining liquidity; and optimising the Bank’s interest income by allocating the
funds to productive assets in a prudent manner.
ALCO is led by the President Director (concurrently as a member of ALCO), with other
members consisting of 10 (ten) directors, Executive Vice President which supervise
Treasury and International Banking Division, Executive Vice President which supervise
Corporate Banking Group, Executive Vice President which supervise Corporate Finance
Division also Corporate Secretary, Head of International Banking Division, Head of
Treasury Division, Head of Corporate Finance Division, Head of Corporate Strategy and
Planning, Head of the Corporate Banking and Corporate Finance Group, Head of
Commercials and SME Division, Head of Transaction Banking Product Development
Division, Head of Business Development & Transaction Banking Marketing Division, Head
of Transaction Banking Cooperation Solution Development Division, Head of Consumer
Credit Business Unit and Head of Risk Management Unit.


44. FINANCIAL RISK MANAGEMENT (continued)
b. Assets and liabilities risk management (continued)
The Bank’s asset and liability management process begins with an assessment of
economic parameters affecting the Bank, which primarily consist of inflation rate, market
liquidity, yield curve, US Dollar-Rupiah exchange rate, and other macro economic factors.
Liquidity risks, foreign currency exchange risks and interest rate risks are reviewed by the
Risk Management Unit and reported to ALCO. ALCO then decides the pricing strategy for
the interest rates on deposits and loans based on the conditions and competition in the
market.
c. Credit risk management
The credit organisation is continuously being improved with an emphasis on the four eyes
principle, in which the credit decision is determined with the considerations of 2 (two)
functions, i.e. business development function and credit risk analysis function.
The Bank has Basic Policy of Bank’s Credit (“KDPB”) which are continuously being
improved, in line with the Bank’s development, PBI, POJK and in accordance with
International Best Practices.
The improvement on procedures and credit risk management system are conducted
through the development of “Loan Origination System” which is a policy that regulates the
workflow on loan origination process (end-to-end) in order to achieve an effective and
efficient credit process. Risk profile measurement system is continuously being developed
to determine the risk of debtor completely and correctly. The credit database development
process is also continuously being conducted and improved.
The Credit Policy Committee is responsible for formulating credit policies, especially those
that relate to prudence principles in credit, monitoring and evaluating the implementation
of credit policies so that it can be applied consistently and in accordance with credit policy,
and give advice and corrective actions to resolve problems in the implementation.
The Credit Committee was established to assist Board of Directors in evaluating and/or
providing credit decisions in accordance with their level of authorisation through the Credit
Committee Meeting or Directors’ Circular Letter. The main functions of Credit Committee
are as follows:
• providing further guidance if a thorough and comprehensive credit analysis is needed;

• making a decision or giving a recommendation on a credit proposal for big debtors
and specific industries; and
• coordinating with ALCO, especially when it relates with sources of funding for credits.
The Bank has developed a debtor’s risk rating system, which is known as the Internal
Credit Risk Rating/Scoring System. The Internal Credit Risk Rating/Scoring System
consists of 11 (eleven) categories of risk rating ranging from RR1 to RR10, and the worst
is Loss. The Bank also implements debtor risk rating system for consumptive segment,
which is also called as Internal Credit Risk Scoring System, consists of 10 (ten) risk rating
categories ranging from RR1 (the best/the lowest) to RR10 (the worst/the highest).
Debtor’s risk rating provides an authorised officer with a valuable input for a better and
more appropriate credit decision.


c. Credit risk management (continued)
To maintain the credit quality, monitoring over credit quality is performed regularly on each
credit category (Corporate, Commercial, Small & Medium Enterprise (“SME”) and
Consumer) as well as to overall credit portfolio. The Bank also sets limits in loans so that
it can maintain the suitability of credit extension with the Bank's risk appetite and new
regulations.
The Bank has developed a credit risk management tools through credit portfolio stress
testing analysis and monitoring the results of such stress testing. Stress testing is used by
the Bank as a tool to estimate the impact of stressful condition in order to enable the Bank
creating appropriate strategies to mitigate the risks as part of its contingency plan
implementation.
In order to monitor and control credit risk of the Subsidiaries, the Bank monitors the
Subsidiaries’ credit risk regularly, to ensure that the Subsidiaries have a good and
effective Credit Risk Management Policy.
The spread of the COVID-19 pandemic in early 2020 has caused most economic activities
to stop in various regions, this is a big challenge for debtors to make repayments of their
loans due to decreasing/no income received. This condition will certainly pose a challenge
to credit growth and also credit quality at the Bank, therefore the Bank immediately takes
steps to maintain stability and reduce this impact by:
1. Provide relaxation/debt restructuring in all credit categories/segments for debtors

affected by the spread COVID-19 while still paying attention to the provisions made
by regulators, namely OJK, BI and the Government of Indonesia.
2. Monitor regularly and proactively, as well as maintain good relationships with debtors
so that they can get through this difficult condition together.
3. Keep making new and additional loans while paying attention to the Bank’s prudential
principles and to be more selective, by taking into account, among other things, the
introduction of prospective debtors, their industry sector, financial conditions and
business prospects, and collateral requirements.
4. Prepare new policies in support of Government programs in providing stimulus to the
real sector and also accelerating national economic recovery, namely providing new
working capital loans or additional working capital loans in the context of restructuring
through a credit guarantee program, as well as interest subsidies for borrowers of
micro, small and medium enterprises (MSMEs) according to the criteria set by the
government.
5. Conduct more routine coordination among related work units at head office including
Directors, together with regional offices and branch offices to accelerate the necessary
steps and seek solutions to problems faced in the debtor credit process.
i. Maximum exposure to credit risk
For financial assets recognised in the consolidated statements of financial position,

the maximum exposure to credit risk generally equals their carrying amount. For bank
guarantees and irrevocable Letters of Credit issued, the maximum exposure to credit
risk is the maximum amount that the Bank would have to pay if the obligations of the
bank guarantees and irrevocable Letters of Credit issued are called upon. For credit
commitments, the maximum exposure to credit risk is the full amount of the unused
committed loan facilities granted to customers.



i. Maximum exposure to credit risk (continued)
The following table presents maximum exposure to Bank and Subsidiaries

credit risk of financial instruments in the consolidated statements of financial position
(on-balance sheet) and consolidated administrative accounts (off-balance sheet).
2020 2019
Consolidated financial position:

Current accounts with Bank Indonesia 27,482,178 47,904,674
Current accounts with other banks - net 11,972,409 10,521,687
other banks - net 47,450,890 30,948,274
Financial assets at fair value through
profit or loss 2,936,245 5,910,146
Acceptance receivables - net 8,144,843 9,492,755
Bills receivable - net 8,091,013 7,909,020
Securities purchased under agreements
to resell - net 146,819,249 9,575,565
Loans receivable - net 547,643,666 572,033,999
Consumer financing receivables - net 7,605,934 10,532,424
Finance lease receivables - net 100,299 149,428
murabahah receivables - net 1,333,825 1,584,223
Investment securities - net 192,553,101 142,982,705
Other assets - net
Transactions related to ATM and
credit card 4,323,596 3,826,536
Receivables from customer transactions 466,288 166,736
1,012,539,318 858,362,071
Consolidated administrative account - net:

customers - committed 179,801,728 152,604,164
other banks - committed 2,209,700 2,455,331
Irrevocable Letters of Credit facilities 9,427,828 8,590,916
Bank guarantees issued to customers 15,739,395 15,737,312
207,178,651 179,387,723
1,219,717,969 1,037,749,794


ii. Concentration of credit risk analysis
The Bank encourages the diversification of its credit portfolio among a variety of
geographic area, industries and products in order to minimise the credit risk.
The concentration of loans by type of loan, currency and economic sector is

disclosed in Note 13.
Based on counterparty
The following table presents concentration of credit risk of the Group by counterparty:
2020
Government
and Bank
Corporate Indonesia Bank Individual Total

Current accounts with Bank Indonesia - 27,482,178 - - 27,482,178
Current accounts with other banks - - 11,973,336 - 11,973,336
Placement with Bank Indonesia and
other banks - 38,406,460 9,049,130 - 47,455,590
Financial assets at fair value through
profit or loss 337,706 1,594,178 1,004,361 - 2,936,245
Acceptance receivables 8,013,313 - 504,998 35,664 8,553,975
Bills receivable 951,476 44,149 7,103,400 - 8,099,025
to resell - 141,649,330 5,042,652 128,415 146,820,397
Loans receivable 377,131,751 - 26,558,606 170,899,251 574,589,608
Consumer financing receivables 203,009 - 158 8,209,073 8,412,240
Finance lease receivables 94,056 - - 7,252 101,308
murabahah receivables 903,911 - - 456,335 1,360,246
Investment securities 22,355,283 161,759,898 8,637,557 - 192,752,738
Other assets
Accrued interest income 1,585,543 2,788,764 210,746 570,438 5,155,491
credit card 4,323,596 - - - 4,323,596
Unaccepted bills receivable 77,738 - - - 77,738
Receivables from customer transactions 24,301 - - 441,987 466,288
Receivables from insurance transactions 368,384 - 11,443 27,348 407,175
Total 416,370,067 373,724,957 70,096,387 180,775,763 1,040,967,174
Less:
Allowance for impairment losses (28,427,856)
1,012,539,318
Commitments and contingencies with

credit risk:
Unused credit facilities - committed 157,595,839 2,000,000 2,209,701 23,713,232 185,518,772
Irrevocable Letters of Credit facilities 9,442,307 - - 6,441 9,448,748
Bank guarantees issued to customers 13,691,051 - 894,272 1,163,549 15,748,872
180,729,197 2,000,000 3,103,973 24,883,222 210,716,392
Less:
207,178,651


ii. Concentration of credit risk analysis (continued)
Based on counterparty (continued)
The following table presents concentration of credit risk of the Group by counterparty:
(continued)
2019
Government
and Bank
Corporate Indonesia Bank Individual Total

Current accounts with Bank Indonesia - 47,904,674 - - 47,904,674
Current accounts with other banks - - 10,521,687 - 10,521,687
Placement with Bank Indonesia and
other banks - 26,313,814 4,634,460 - 30,948,274
Financial assets held for trading 299,865 3,378,221 2,232,060 - 5,910,146
Acceptance receivables 9,192,501 535 476,341 - 9,669,377
Bills receivable 627,260 83,962 7,200,532 - 7,911,754
to resell 114,620 9,147,128 290,447 25,103 9,577,298
Loans receivable 369,169,253 1,500,000 25,507,282 190,763,048 586,939,583
Consumer financing receivables 291,920 - 298 10,713,303 11,005,521
Finance lease receivables 141,806 - - 10,769 152,575
murabahah receivables 732,819 - - 886,916 1,619,735
Investment securities 23,447,231 110,735,136 8,870,758 - 143,053,125
Other assets
Accrued interest income 1,719,981 1,813,411 274,181 679,923 4,487,496
credit card 3,826,536 - - - 3,826,536
Unaccepted bills receivable 40,596 - - - 40,596
Receivables from customer transactions 35,593 - - 131,143 166,736
Receivables from insurance transactions 239,947 - 20,245 36,517 296,709
Total 409,879,928 200,876,881 60,028,291 203,246,722 874,031,822
Less:
858,362,071
Commitments and contingencies with

credit risk:
Unused credit facilities - committed 128,677,077 500,000 2,455,331 23,427,087 155,059,495
Irrevocable Letters of Credit facilities 8,590,009 - - 907 8,590,916
Bank guarantees issued to customers 14,061,967 - 577,578 1,097,767 15,737,312
151,329,053 500,000 3,032,909 24,525,761 179,387,723


iii. Credit risk analysis
The following table presents the financial assets classified into stage 1, stage 2 and
stage 3:
2020
Carrying Value

Current accounts with Bank Indonesia 27,482,178 - - 27,482,178
Current account with other banks - net 11,972,409 - - 11,972,409
Placement with Bank Indonesia
and other banks - net 46,727,654 - - 46,727,654
Acceptance receivables - net 8,143,736 1,107 - 8,144,843
Bills receivables - net 8,091,013 - - 8,091,013
Securities purchased under
agreements to resell - net 146,819,249 - - 146,819,249
Loans receivable - net 541,602,055 1,873,382 4,168,229 547,643,666
Investment securities - net 22,420,930 - - 22,420,930
Consumer financing receivables - net 6,443,288 284,558 878,088 7,605,934
Finance lease receivables - net 100,299 - - 100,299
Assets related to sharia
transactions - murabahah
receivables - net 1,327,600 6,224 - 1,333,824
Other assets - net
Accrued interest income 5,155,487 - - 5,155,487
credit card 4,323,596 - - 4,323,596
Unaccepted bills receivable 53,120 - - 53,120
Receivables from customer transactions 466,288 - - 466,288
Receivables from insurance transactions 407,175 - - 407,175
831,536,077 2,165,271 5,046,317 838,747,665

through profit or loss (FVPL):
through profit or loss 2,936,245 - - 2,936,245
2,936,245 - - 2,936,245
Measured at fair value through other

comprehensive income (FVOCI):
Placements with Bank Indonesia
and other banks 723,236 - - 723,236
Investment securities - net 170,132,171 - - 170,132,171
170,855,407 - - 170,855,407
1,005,327,729 2,165,271 5,046,317 1,012,539,317


iii. Credit risk analysis (continued)
The following table presents individually impaired financial assets, financial assets that
are not individually significant and collectively assessed for impairment, past due but
not impaired financial assets and neither past due nor impaired financial assets.
2019
Not
individually
significant
Neither past due nor impaired and
Acceptance receivables, bills collectively
Past due but not impaired receivable and loans receivable Other assessed
Individually 1 - 30 31 - 60 61 - 90 High Standard Low financial for
impaired days days days grade grade grade assets impairment Total
Loans and receivables:

Current accounts with
Bank Indonesia - - - - - - - 47,904,674 - 47,904,674
other banks - - - - - - - 10,521,687 - 10,521,687
Indonesia
and other banks - - - - - - - 29,474,447 - 29,474,447
Acceptance receivables - net - - - - 4,863,217 4,311,314 17,851 - 300,373 9,492,755
Bills receivable - net - - - - 2,979,636 1,321,656 55,514 - 3,552,214 7,909,020
agreements to resell - net - - - - - - - 9,575,565 - 9,575,565
Loans receivable - net 1,469,364 716,117 156,606 136,021 244,286,451 83,481,169 1,309,528 - 240,478,743 572,033,999
Consumer financing
receivables - net - - - - - - - - 10,532,424 10,532,424
Finance lease
receivables - net - - - - - - - - 149,428 149,428
receivables - net 6,556 - - - - - - - 1,577,667 1,584,223
Other assets - net
Accrued interest income - - - - - - - - 4,487,493 4,487,493
credit card - - - - - - - 3,826,536 - 3,826,536
Unaccepted bills receivable - - - - - - - - 39,697 39,697
transactions - - - - - - - - 166,736 166,736
transactions - - - - - - - - 296,709 296,709
1,475,920 716,117 156,606 136,021 252,129,304 89,114,139 1,382,893 101,302,909 261,581,484 707,995,393

through profit or loss:
Financial assets held-for-
trading - - - - - - - 5,910,146 - 5,910,146
- - - - - - - 5,910,146 - 5,910,146
Available-for-sale:
Placements with Bank Indonesia
and other banks - - - - - - - 1,473,827 - 1,473,827
Investment securities - net - - - - - - - 126,876,925 - 126,876,925
- - - - - - - 128,350,752 - 128,350,752
Held-to-maturity:
Investment securities - net - - - - - - - 16,105,780 - 16,105,780
- - - - - - - 16,105,780 - 16,105,780
1,475,920 716,117 156,606 136,021 252,129,304 89,114,139 1,382,893 251,669,587 261,581,484 858,362,071


Clasification of Financial Assets
The classification of financial assets is based on a business model and tests of cash
flows characteristics (Solely Payment of Principal & Interest (SPPI)). The Bank's
financial assets are classified as follows:
- Fair Value Through Profit/Loss (FVPL)

- Fair Value Through Other Comprehensive Income (FVOCI)
- Amortised Cost
Measurement of Expected Credit Loss
As of 1 January 2020, the calculation of Bank provisions refers to SFAS 71. Where in
SFAS 71 introduces the expected credit loss method to measure the loss of a financial
instrument resulting from the impairment of financial instruments. Different from the
previous SFAS 55 that recognizes a credit loss when the credit loss event occurs,
SFAS 71 requires immediate recognition for the impact of expected credit loss
changes after initial recognition of the financial asset.
If at the reporting date, credit risk on a financial instrument has not increased
significantly since initial recognition, the entity shall measure the allowance for losses
for that financial instrument at the amount of 12 (twelve) months expected losses. An
entity shall measure the allowance for losses on a financial instrument at the amount
of expected credit losses over its lifetime, if the credit risk on that financial instrument
has increased significantly since initial recognition.
The Bank develops risk parameter modeling such as PD (Probability of Default), LGD
(Loss Given Default) and EAD (Exposure at Default) which are used as components
for calculating expected credit losses.
Staging Criteria
SFAS 71 requires entity to classify financial instruments into three stages of

impairment (stage 1, stage 2, and stage 3) by determining whether there is a significant
increase in credit risk.
The Bank measures the allowance for losses of an expected 12 months credit loss for
financial assets with low credit risk at the reporting date (stage 1) and lifetime credit
losses for financial assets with a significant increase in credit risk (stage 2).
At each reporting date, the entity assesses whether the credit risk of the financial
instrument has increased significantly (SICR) since initial recognition. In making that
assessment, an entity compares the risk of default on initial recognition and considers
the reasonable and supportable information available without undue cost or effort,
which is an indication of a significant increase in credit risk (SICR) since initial
recognition.
In general, financial assets with arrears of 30 days or more and not yet experiencing
an impairment will always be considered to have significant increase credit risk (SICR).


d. Credit risk management (continued)
Staging Criteria (continued)
Financial assets are only considered impaired and expected credit losses over their
lifetime are recognised, if there is observable objective evidence of impairment,
including, among others, default or experiencing significant financial difficulties.
Forward-looking Information
In calculating expected credit losses, the Bank considers the effect of the
macroeconomic forecast. In addition, the Bank also determines a probability weighted
for the possibility of such macro scenario.
Various macroeconomic variables (MEV) are used in the modeling of SFAS 71

depending on the results of statistical analysis of the suitability of the MEV with
historical data for impairment model development. The calculation of the expected
credit loss and the macroeconomic forecast (MEV) are reviewed by the Bank
periodically. MEV used by the Bank includes GDP, inflation rate, exchange rate and
others.
Related to the COVID-19 pandemic which has created global and domestic economic
uncertainty, the Bank continues to identify and monitor on an ongoing basis and stay
alert to keep making allowances for impairment losses if debtors who have
restructured perform well initially, is expected to decline due to the impact of COVID-
19 and are unable to recover after the restructuring/impact of COVID-19.
Individually impaired financial assets
Individually impaired financial assets are financial assets that are individually
significant and there is objective evidence that impairment loss has incurred after
initial recognition of the financial assets.
Based on the Bank’s internal policy, loans that are determined to be individually
significant are loans to corporate and commercial debtors.
Individual measurements are made by considering the difference between all

contractual cash flows that are due to the entity in accordance with the contract and
all cash flows that the entity expects to receive (i.e. all cash shortfalls), discounted
with the effective interest rate.
Financial assets that are not individually significant and assessed for collective
impairment
Financial assets that are not individually significant consist of loans and receivables
of the Group to retail debtors, i.e. Small & Medium Enterprise (“SME”) debtors,
consumer financing receivables (including joint financing) debtors, mortgage and its
housing renovation loans, vehicle loans and credit card.


Financial assets that are not individually significant and assessed for collective
impairment (continued)
The Group determines that impairment losses of financial assets that are not
individually significant are assessed collectively, by grouping those financial assets
based on similar risk characteristics.
Collective measurement is done statistically using the parameters PD (Probability of

Default), LGD (Loss Given Default) and EAD (Exposure at Default).
Financial assets that are past due and impaired
Receivables that are due are all receivables that are past due for more than 90 days,
either for principal payments and/or interest payments. Meanwhile, impaired
receivables are financial assets that have significant value individually and there is
objective evidence that individual impairment occurs after the initial recognition of the
financial assets.
Loans, acceptances and bills receivable with a rating scale internal risk RR1 through
RR7 according to the internal credit risk rating/scoring system is included in the high
grade category. High category grade is a loan whose debtor has a strong capacity in
terms of repayment of all obligations in a timely manner because they are supported
by sound fundamental factors and are not easily influenced by changes in
unfavorable economic conditions.
Loans, acceptances and bills receivable with a rating scale internal risks RR8 through
RR9 according to the internal credit risk rating/scoring system are included in the
standard grade category. Standard grade category is a loan whose debtor is deemed
to have adequate capacity in terms of interest and principal payments, but is quite
sensitive against changes in unfavorable economic conditions.
In accordance with the quality, loans, acceptances, and bills receivable are grouped
into 3 (three) categories, namely high grade, standard grade, and low grade, based
on the Bank's internal estimate of probability defaults on certain debtors or portfolios
which are assessed based on a number of qualitative and quantitative factors.
Loans, acceptances and notes receivable with a rating scale internal risk RR10 and
loss according to the internal credit risk rating/scoring system (Note 44c) is included
in the low grade category. Low grade category is a loan whose debtor is vulnerable
in terms of interest and principal payment capacity due to unfavorable fundamental
factors and/or very sensitive to unfavorable economic conditions.


iv. Collateral
Collateral is held to mitigate credit risk exposures and risk mitigation policies determine
the eligibility of collateral types that can be accepted by the Bank. The Bank
differentiates collateral types based on its liquidity and existence into solid
collaterals and non-solid collaterals. Solid collaterals are collaterals which have
relatively high liquidity value and/or the existence is permanent (is not easily moved)
i.e., cash collaterals and land/building, and therefore, the collaterals can be
repossessed or taken over by the Bank when the loan to debtor/group debtor
becomes non-performing. Non-solid collaterals are collaterals which have relatively low
liquidity value and/or the existence is temporary (easily moveable) i.e., vehicles,
machineries, inventories, receivables, etc. As of 31 December 2020 and 2019, the
Bank held collaterals against loans receivables in the form of cash, properties
(land/building), motor vehicles, guarantees, machineries, inventories, debt securities,
etc.
The Bank’s policy in connection with collateral as mitigation of credit risk depends
on the credit category or facilities provided. For SME loans, all loans should be
supported with collateral (collateral based lending) whereby at least 50% (fifty percent)
of it are solid collaterals. For corporate and commercial loans, the collateral values
are determined based on the individual debtor credit worthiness. The collateral value
is determined based on the appraisal value at the time of loan approval and
periodically reviewed.
For mortgage facility (“KPR”), the Bank requires that all facilities should be supported
by collateral properties (land/building). The Bank applies the Loan-to-Value (“LTV”)
regulation gradually, starting from the first mortgage facility and so forth, in
accordance with the rules imposed by the regulator. Value of the collateral for KPR
is calculated based on the collateral value when credit is granted and renewed
every 30 (thirty) months. For auto loan facility (“KKB”), the Bank requires that all
facilities should be supported by collateral vehicles. The Bank applied the down
payment rule, in accordance with the regulation imposed by the regulator.
Subsidiaries’ consumer financing receivables are secured by the related

certificates of ownership (“BPKB”) of the vehicles being financed.
For foreign exchange transactions, either spot or forward, the Bank requires cash
collaterals which is set at a certain percentage of facility provided. If the debtor has
other credit facilities in the Bank, the debtor may use the collateral that has been given
previously to be crossed with each other. The policy on percentage of the required
collateral will be reviewed periodically, in line with the fluctuation and volatility of
Rupiah currency to foreign currency exchange rate.


iv. Collateral (continued)
Details of financial and non-financial assets obtained by the Bank during the year by
taking possession of collaterals held as security against financial assets as of
31 December 2020 and 2019, presented in other assets at the lower of carrying
amount and net realisable value, were as follows:
2020 2019
Land 110,272 131,980

Building 1,114,471 803,028
Other commercial properties 45,035 39,911
Financial assets and other assets 144,075 1,960
Fair value 1,413,853 976,879
The Bank generally does not use repossessed non-cash collateral for its own
operations. The Bank’s policy is to realise collaterals which are repossessed as part
of the settlement of credit.
As of 31 December 2020 and 2019, collateral taken over by the Subsidiaries

amounting to Rp 143,161 and Rp 59,379, respectively.
v. Financial assets measured at fair value through profit or loss
As of 31 December 2020 and 2019, the Group had financial assets at the fair value
through profit or loss (2019: held for trading) amounting to Rp 2,936,245 and
Rp 5,910,146, respectively (Note 9). Information on credit quality of the maximum
exposure to credit risk of financial assets at fair value through profit or loss (2019:
held for trading) was as follows:
2020 2019
Government securities:
Investment grade 1,594,177 3,378,221
Corporate bonds:
Investment grade 161,595 132,990
Derivative assets:
Other banks as counterparties 1,000,870 1,814,854
Corporates as counterparties 79,173 120,742
Others 100,430 463,339
Fair value 2,936,245 5,910,146


vi. Investment securities
As of 31 December 2020 and 2019, the Group had investment securities at the
carrying value amounting to Rp 192,553,101 and Rp 142,982,705, respectively
(Note 15). Information on credit quality of the maximum exposure to credit risk of
investment securities was as follows:
2020 2019
Government securities:
Corporate bonds:
Non-investment grade 9,808 -
Others 10,180,962 16,304,767
Carrying value 192,553,101 142,982,705
d. Liquidity risk management
The Bank emphasises the importance of maintaining adequate liquidity to meet its
commitments to its customers and other parties, whether in loans disbursement,
repayment of customers’ deposits or to meet operational liquidity requirements. The
management of overall liquidity needs is overseen by ALCO and operationally by the
Treasury Division.
The Bank has implemented the relevant liquidity rules in accordance with regulatory
requirement for the Bank to maintain Rupiah liquidity (Minimum Statutory Reserve/Giro
Wajib Minimum or GWM) both on daily and on average for a particular reporting period,
which consists of Primary Minimum Statutory Reserve and MIR (Macroprudential
Intermediation Ratio) in the form of Rupiah demand deposits at Bank Indonesia, MLB
(Macroprudential Liquidity Buffer) in the form of SBI, SDBI and SBN, as well as foreign
currency Minimum Statutory Reserve in the form of foreign currency demand deposits in
Bank Indonesia.
The Bank monitors its liquidity by maintaining sufficient liquid assets to repay the
customers’ deposits and ensuring that total assets mature in each period is sufficient to
cover total matured liabilities.
The Bank’s liquid assets mainly consist of placements with Bank Indonesia and other
banks, including current accounts with Bank Indonesia and other banks and cash. If the
Bank needs liquidity, the Bank can immediately drawdown excess reserve funds over its
Minimum Statutory Reserve in the current accounts with Bank Indonesia (“GWM”), sell
the Certificates of Bank Indonesia (“SBI”)/State Debentures (“SUN”)/other government
securities or sell SBI/SUN/other government securities under repurchase agreements,
early redemption of BI term deposits or seek for borrowings from interbank money market
in Indonesia. The Bank’s primary reserve consists of the Minimum Statutory Reserve
and cash held at branches.


d. Liquidity risk management (continued)
In order to reduce risk of dependency to single funding, the Subsidiaries have

diversified its funding resources. Besides capital and collection from customers, the
Subsidiaries generate funding resources from bank loans and capital market, through
bonds and medium-term notes issuance.
The following table presents the undiscounted contractual cash flows of financial liabilities
and administrative accounts of the Group based on remaining period to contractual maturity
as of 31 December 2020 and 2019:
2020
Gross
nominal
Carrying inflow/ >1-3 > 3 months - >1–5 >5
value (outflow) Up to 1 month months 1 year years years
Non-derivative financial liabilities

Deposits from customers (834,283,843) (834,580,063) (786,759,743) (33,294,855) (14,525,465) - -
Sharia deposits (1,151,652) (1,151,653) (1,151,653) - - - -
Deposits from other banks (10,163,163) (10,163,231) (10,099,076) (64,055) (100) - -
Acceptance payables (4,400,045) (4,400,045) (1,633,103) (1,637,031) (1,071,440) (58,471) -
Securities sold under agreements
to repurchase - (222) (222) - - - -
Debt securities issued (590,821) (682,048) - (12,551) (147,653) (521,844) -
Borrowings (1,307,298) (1,307,421) (801,731) - (374,596) (131,094) -
and contingencies (3,537,741) (3,537,741) (295,858) (645,249) (1,846,960) (740,524) (9,150)
Other liabilities (4,697,120) (4,697,120) (4,346,976) (31,069) (39,724) (186,019) (93,332)
Subordinated bonds (500,000) (509,296) (9,296) - - (435,000) (65,000)
(860,631,683) (861,028,840) (805,097,658) (35,684,810) (18,005,938) (2,072,952) (167,482)
Derivative financial liabilities

through profit or loss: (138,757)
Outflow (6,840,201) (3,236,520) (3,466,803) (136,877) - -
Inflow 6,702,880 3,170,013 3,400,383 132,485 - -
Other liabilities (1,690) (1,690) (1,690) - - - -
(140,447) (139,011) (68,197) (66,420) (4,392) - -
Administrative accounts
customers - committed (183,309,072) (183,309,072) - - - -
other banks - committed (2,209,700) (2,209,700) - - - -
Irrevocable Letters of Credit facilities (9,448,748) (3,119,611) (5,162,011) (1,161,222) (5,904) -
Bank guarantees issued to
customers (15,748,872) (1,733,840) (2,498,341) (9,245,606) (2,271,085) -
(210,716,392) (190,372,223) (7,660,352) (10,406,828) (2,276,989) -
(860,772,130) (1,071,884,243) (995,538,078) (43,411,582) (28,417,158) (4,349,941) (167,482)


d. Liquidity risk management (continued)
The following table presents the undiscounted contractual cash flows of financial liabilities
and administrative accounts of the Group based on remaining period to contractual maturity
as of 31 December 2020 and 2019: (continued)
2019
Gross
nominal
Carrying inflow/ >1-3 > 3 months - >1–5 >5
Value (outflow) Up to 1 month months 1 year years years
Non-derivative financial liabilities

Deposits from customers (698,980,068) (699,367,072) (647,106,202) (34,798,731) (17,462,139) - -
Sharia deposits (1,035,526) (1,036,015) (1,036,015) - - - -
Deposits from other banks (6,717,474) (6,717,597) (6,681,497) (36,000) (100) - -
Acceptance payables (5,321,249) (5,321,249) (1,919,003) (2,301,825) (1,026,305) (74,116) -
Securities sold under agreements
to repurchase (113,249) (114,750) (114,750) - - - -
Debt securities issued (1,347,523) (1,551,087) - (26,760) (842,279) (682,048) -
Borrowings (2,332,870) (2,335,654) (73,158) (148,286) (1,864,397) (249,813) -
Estimated of losses from commitments
and contingencies (12) (12) (12) - - - -
Other liabilities (3,287,368) (3,287,368) (3,268,228) (17,426) (1,704) (10) -
Subordinated bonds (500,000) (509,296) (9,296) - - - (500,000)
(719,635,339) (720,240,100) (660,208,161) (37,329,028) (21,196,924) (1,005,987) (500,000)
Derivative financial liabilities

Financial liabilities held for trading: (106,260)
Outflow (9,189,024) (5,244,953) (3,163,079) (780,992) - -
Inflow 9,084,206 5,193,975 3,119,612 770,619 - -
Other liabilities (38,783) (38,783) (38,783) - - - -
(145,043) (143,601) (89,761) (43,467) (10,373) - -
Administrative accounts
customers - committed (152,604,164) (152,604,164) - - - -
other banks - committed (2,455,331) (2,455,331) - - - -
Irrevocable Letters of Credit facilities (8,590,916) (3,142,922) (4,293,786) (1,154,208) - -
Bank guarantees issued to
customers (15,737,312) (1,563,549) (2,954,540) (8,987,269) (2,220,596) (11,358)
(179,387,723) (159,765,966) (7,248,326) (10,141,477) (2,220,596) (11,358)
(719,780,382) (899,771,424) (820,063,888) (44,620,821) (31,348,774) (3,226,583) (511,358)
The tables above were prepared based on remaining contractual maturities of the
financial liabilities and irrevocable Letters of Credit facility, while for issued guarantee
contracts and unused committed credit facility were based on its earliest possible
contractual maturity. The Bank’s and Subsidiaries’ expected cash flows from these
instruments vary significantly from the above analysis. For example, current accounts
and saving accounts are expected to have a stable or increasing balance, or unused
committed credit facility to customers/other banks are not all expected to be drawn
down immediately.
The nominal inflow and outflow disclosed in the above table represents the contractual
undiscounted cash flows relating to the principal and interest on the financial liabilities
or commitments. The disclosure for derivatives shows a gross inflow and outflow
amount for derivatives that have simultaneous gross settlement (e.g., foreign currency
forward).
Analysis on the carrying value of financial assets and liabilities based on remaining
contractual maturities as of 31 December 2020 and 2019 are disclosed in Note 45.


e. Market risk management
i. Foreign exchange risk
The Bank conducts foreign currency trading in accordance with its internal policies
and regulations from Bank Indonesia regarding Net Open Position (“NOP”). In
managing its foreign exchange risk, the Bank centralises the management of its
NOP at the Treasury Division, which consolidates daily NOP reports from all
branches. In general, each branch is required to square its foreign exchange risk at
the end of each business day, although there is a NOP tolerance limit set for each
branch depending on the volume of its foreign exchange activity. The Bank prepares
its daily NOP report which combines the NOP from consolidated statements of financial
position and administrative accounts. Bank has considered Domestic Non delivery
Forward (DNDF) transaction as part of NOP report.
The Bank’s revenue from foreign currency trading is mainly obtained from customer-
related transactions and sometimes the Bank has NOP in certain amount to fulfill the
customer’s needs, in accordance with the Bank’s internal guidelines. Trading for
profit-taking purposes (proprietary trading) can only be performed for limited foreign
currencies with small limits.
The Bank’s foreign currency liabilities mainly consist of deposits and borrowings
denominated in US Dollar. To comply with the NOP regulations, the Bank maintains
its assets which consist of placements with other banks and loans receivable in USD.
To measure foreign exchange risk on trading book, the Bank uses Value at Risk
("VaR") method with Historical Simulation approach for the purpose of internal
reporting, meanwhile for the purpose of Bank's Capital Adequacy Ratio ("CAR")
report, the Bank used OJK standard method.
Bank’s sensitivity towards foreign currency is taken into account by using NOP
information translated to major foreign currency of the Bank, which is USD. The table
below summarises the Bank’s profit before tax sensitivity on changes of foreign
exchange rate as of 31 December 2020 and 2019:
Impact on profit before tax

+5% -5%
31 December 2020 (30,199) 30,199

31 December 2019 (3,881) 3,881
Information about Bank’s NOP as of 31 December 2020 and 2019 were disclosed in
Note 46.


e. Market risk management (continued)
ii. Interest rate risk
Interest Rate Risk in the Banking Book
The calculation of interest rate risk in the banking book ("IRRBB") uses two
perspectives, which are the economic value perspective and the earnings perspective.
It is intended so the Bank can identify risks more accurately and perform appropriate
corrective actions.
To mitigate IRRBB, the Bank has set nominal limits for fixed rate loans and banking
book securities, IRRBB limits and pricing strategies.
The measurement of IRRBB using 2 (two) methods is in accordance to Circular Letter

of OJK No. 12/SEOJK.03/2018 regarding the Implementation of Risk Management
and Standard Approach for Risk Measurement of Interest Rate Risk in Banking Book
for Conventional Banks:
a. Measurement based on the changes in the economic value of equity, which

measures the impact of changes in interest rates on the economic value of Bank
equity; and
b. Measurement based on the changes in net interest income, which measures the
impact of changes in interest rates on the Bank's earnings.
The Bank measures IRRBB for significant currencies, which are IDR and USD. In total
of IRRBB, the maximum negative (absolute) value of the two currencies is aggregated.
Interest Rate Risk in the Trading Book
The risk measurement is performed on Rupiah and USD which are then reported to
ALCO. To measure interest rate risk on the trading book, the Bank uses VaR method
with Historical Simulation approach for internal reporting purposes, while for the
Minimum Capital Adequacy Ratio purpose, the Bank uses OJK’s standard approach.
Cash flow interest rate risk is the risk that future cash flow from financial instruments
fluctuates due to the movement in market interest rates. Fair value interest rate risk is
the risk that the fair value of financial instruments fluctuates due to the movement in
market interest rates. The Bank has exposure to the volatility in market interest rates
both to the fair value risk and cash flows risk. To mitigate this risk, the Board of
Directors have set VaR limits for trading book, which are monitored by the Risk
Management Unit on a daily basis.
The Subsidiary is exposed to interest rate risk arising from consumer financing
receivables, factoring receivables, other receivables, the issuance of fixed rate bonds
payable and medium-term notes payable. The Subsidiary manages the interest rate
risk by diversifying its financing sources to find the most suitable fixed interest rate to
minimise mismatch.



ii. Interest rate risk (continued)

The table below summarises the Group financial assets and liabilities (non-trading
purposes) at carrying amounts, categorised by the earlier of contractual re-pricing or
maturity dates:
2020
Floating interest rate Fixed interest rate
Up to 3 > 3 months - Up to 3 > 3 months - More than 1 Non-interest
months 1 year months 1 year year bearing Total
Financial assets
Bank Indonesia 24,669,882 - - - - 2,812,296 27,482,178
other banks - net 11,972,409 - - - - - 11,972,409
Indonesia - net
and other banks - - - 45,192,474 2,258,416 - 47,450,890
Acceptance receivables - net 1,917,517 1,324,375 - - - 4,902,951 8,144,843
Bills receivable - net - - 8,091,013 - - - 8,091,013
agreements to resell - net - - 125,466,792 21,352,457 - - 146,819,249
Loans receivable - net 389,070,986 50,041,381 1,798,548 18,180,442 88,552,309 - 547,643,666
Consumer financing
receivables - net - - 539,560 2,971,884 4,094,490 - 7,605,934
Finance lease
receivables - net - - 29,429 35,148 35,722 - 100,299
receivables - net - - - - - 1,333,825 1,333,825
Investment securities - net 9,453,045 - 3,601,249 31,946,157 146,869,922 682,728 192,553,101
Other assets - - 126,847 1,480 - 10,277,339 10,405,666
Total 437,083,839 51,365,756 139,653,438 119,680,042 241,810,859 20,009,139 1,009,603,073
Deposits from customers (642,145,952) - (173,241,158) (18,896,733) - - (834,283,843)
Sharia deposits - - - - - (1,151,652) (1,151,652)
Deposits from other banks (10,078,072) - (84,991) (100) - - (10,163,163)
Acceptance payables - - - - - (4,400,045) (4,400,045)
Debt securities issued - - - (109,609) (481,212) - (590,821)
Borrowings - - (854,293) (374,597) (78,408) - (1,307,298)
Estimated losses from
commitments
and contingencies - - - - - (3,537,741) (3,537,741)
Other liabilities - - - - - (4,698,810) (4,698,810)
Subordinated bonds - - - - (500,000) - (500,000)
Total (652,224,024) - (174,180,442) (19,381,039) (1,059,620) (13,788,248) (860,633,373)
Interest rate re-pricing gap (215,140,185) 51,365,756 (34,527,004) 100,299,003 240,751,239 6,220,891 148,969,700
2019
Financial assets
Bank Indonesia - - - - - 47,904,674 47,904,674
other banks 10,521,687 - - - - - 10,521,687
Indonesia
and other banks - - 29,679,822 711,202 557,250 - 30,948,274
Acceptance receivables - net 2,195,448 1,294,721 - - - 6,002,586 9,492,755
Bills receivable - net - - 7,909,020 - - - 7,909,020
agreements to resell - net - - 5,289,326 4,286,239 - - 9,575,565
Loans receivable - net 412,930,737 44,350,584 3,172,180 11,587,817 99,992,681 - 572,033,999
Consumer financing
receivables - net - - 1,199,425 3,866,249 5,466,750 - 10,532,424
Finance leases
receivables - net - - 28,800 47,803 72,825 - 149,428
receivables - net - - - - - 1,584,223 1,584,223
Investment securities - net 15,586,109 - 16,815,066 36,497,675 73,440,328 643,527 142,982,705
Other assets - - 86,558 4,100 - 8,726,513 8,817,171
Total 441,233,981 45,645,305 64,180,197 57,001,085 179,529,834 64,861,523 852,451,925


ii. Interest rate risk (continued)
The table below summarises the Group financial assets and liabilities (non-trading
purposes) at carrying amounts, categorised by the earlier of contractual re-pricing or
maturity dates: (continued)
2019
Deposits from customers (530,552,234) - (149,514,560) (18,913,274) - - (698,980,068)
Sharia deposits - - - - - (1,035,526) (1,035,526)
Deposits from other banks (6,597,936) - (119,438) (100) - - (6,717,474)
Acceptance payables - - - - - (5,321,249) (5,321,249)
Securities sold under
agreements to repurchase - - (113,249) - - - (113,249)
Debt securities issued - - - (758,006) (589,517) - (1,347,523)
Borrowings - - (468,660) (1,614,397) (249,813) - (2,332,870)
commitments
and contingencies - - - - - (12) (12)
Other liabilities - - - - - (3,326,151) (3,326,151)
Total (537,150,170) - (150,215,907) (21,285,777) (1,339,330) (9,682,938) (719,674,122)
Interest rate re-pricing gap (95,916,189) 45,645,305 (86,035,710) 35,715,308 178,190,504 55,178,585 132,777,803
f. Operational risk management
The Bank has Basic Policy of Operational Risk Management (“KMRO”) as the basic
guideline for managing operational risk in all working units. The Bank’s operational risk
management are outlined in Financial Services Authority Regulation (“POJK”) No.
18/POJK/03/2016 dated 16 March 2016 regarding the Implementation of Operational
Risk Management for Domestic Banks.
In line with the current rapid development of information technology, the Bank continues
to innovate digital banking products to provide better services to customers and increase
the efficiency of internal work processes. Each new product/activity development plan will
first go through a risk management process and the Bank has a process to ensure that
the new product/activity has adequate risk control/mitigation in order to minimize risks
that may arise from the product/activity so that it does not significantly affects the Bank's
risk profile. Risk management for new products/activities is carried out based on internal
regulations that refer to regulatory provisions.
Furthermore, the Bank has qualified infrastructure to support implementation of

operational risk management, named Operational Risk Management Information System
(ORMIS), which consists of three modules. The modules are Risk and Control Self
Assesstment (RCSA), Loss Event Database (LED), and Key Risk Indicator (KRI). This
web-based application can be used by all working units to help them in managing
operational risk. In order to make implementation of operational risk management is more
effective and efficient, the bank continuously enhance the ORMIS in accordance with the
latest bank operational activities.
Risk and Control Self Assessment (“RCSA”)
RCSA aims to improve the awareness culture in managing operational risk to improve
risk control of each employee in conducting their daily activities so it can minimize
operational risk loss.
RCSA is conducted regularly in all working units (branches and head office) that are
significantly exposed to operational risk.


f. Operational risk management (continued)
Risk and Control Self Assessment (“RCSA”) (continued)
The Bank regularly reviews and revalidates operational risk that may occur in working
unit and also assess impact and likelihood grading that is used for RCSA so that the
assessment of operational risk can provide more precise overview of activities and risk
profiles of each working unit and bankwide.
Loss Event Database (“LED”)
LED is used to gather operational risk loss data from all working units. The data are used
by Bank to calculate Capital Requirement using Standardized Measurement Approach
(SMA) method for operational risk. On the other hand, LED data is used to analyze and
monitor operational risk events to take action immediately and minimize loss.
The Bank always conducts an independent review of operational risk loss data
comprehensively to maintain the validity of data which are provided by working units.
Key Risk Indicator (“KRI”)
KRI can provide an early warning sign of increasing operational risk in a working unit.
Whenever there is an increase in risk, the system will send a notification to Risk
Manager, so they can immediately take necessary actions to minimize operational risk
that may occur.
The Bank regularly reviews and revalidates KRI parameters and thresholds to ensure
KRI effectiveness in providing early warning signs of increased operational risk in
working units.
The Bank presents implementation of operational risk management to working units and
conducts Risk Awareness Program to embed and enhance the awareness culture in
managing operational risk in working units including risk awareness of information
technology and system security.
In anticipating the impact of the COVID-19 Pandemic and supporting government

policies, several things the Bank has done include:
• Dissemination of information and preventive actions in dealing with COVID-19 to

employees;
• Safety environment/work area for employees and customers;
• Arrangements for office activities, such as implementing split operations, working
from home, conducting meetings/training via conference calls/video conferences,
adjusting service hours, setting employee working hours, etc. The regulation of
office activities is carried out while still implementing the necessary mitigation
measures to minimize the risks that may arise from the implementation of the work
from home (WFH) policy, as well as from changes to other internal work processes.
g. Consolidated risk management
In accordance with Financial Services Authority Regulation (“POJK”)

No. 38/POJK.03/2017 dated 12 July 2017 regarding the Implementation of Consolidated
Risk Management for Banks with Control over Subsidiaries, the Bank is required to
implement consolidated risk management.



g. Consolidated risk management (continued)
Implementation of consolidated risk management in the Bank is performed based on
the above-mentioned Financial Services Authority regulation, including:
• Active supervision of Board of Commissioners and Board of Directors;

• Adequate policies and procedures and setting limits;
• Adequacy of the process of identification, measurement, monitoring and risk control,
as well as risk management information system; and
• A comprehensive internal control system.
By refering to the concept for implementation of consolidated risk management, the
implementation of risk management framework in Subsidiaries has been indirectly
monitored and examined by the Bank’s management.
In accordance with Financial Services Authority Regulation (“POJK”) No.
17/POJK.03/2014 dated 19 November 2014 regarding the Implementation of Integrated
Risk Management for Financial Conglomeration, a financial conglomeration should
implement a comprehensive and effective integrated risk management, in this case the
Bank as the Main Entity is obliged to integrate the implementation of risk management
within the financial conglomeration.
Referring to the implementation of integrated risk management concept, implementation
of tasks and responsibilities of Integrated Risk Management Working Unit is one of the
functions of the existing Risk Management Working Unit. In performing their duties,
Integrated Risk Management Working Unit coordinates with working units that conduct
Risk Management function on the respective Financial Service Institution (“LJK”) in
Subsidiaries financial conglomeration.
In addition to implement risk management in accordance with the regulations of their
respective regulators, Subsidiaries have also implemented risk management in line with
the implementation of risk management in the Main Entity. The purpose of implementing
risk management in Subsidiaries is to provide added value and increase the
competitiveness of companies, considering this is one of the fulfillments of the Bank's
compliance with regulations and international standard practices.
In order to implement of integrated risk management effectively, the Bank also has an
Accounting Information System and Risk Management System that can identify, measure
and monitor the business risks of the financial conglomeration.
The Bank as the Main Entity has:
1. Formed Integrated Risk Management Committee (“KMRT”) with the aim of ensuring
that the risk management framework has provided adequate protection to all Bank’s
and Subsidiaries’ risks in integrated manner;
2. Compiled Basic Policy of Integrated Risk Management (“KDMRT”);
3. Compiled several policies related to the implementation of Integrated Risk
Management, including policies governing integrated capital, intra-group
transactions, Integrated Risk Profile Reports and others; and
4. Submitted to OJK:
a. Reports regarding the Main Entity and LJK included as members of the financial
conglomeration to the OJK.
b. Integrated Risk Profile Report.
c. Integrated Capital Sufficiency Report.
d. Report on Changes in Members of the Financial Conglomerate.
Beside that the Group as conglomeration has performed integrated Stress Test to ensure
that capital and liquidity on conglomeration level are still adequate during worst conditions
(stress).


45. MATURITY GAP OF FINANCIAL ASSETS AND LIABILITIES

The following table summarises the maturity gap profile of the Group financial assets and
liabilities based on the remaining period until the contractual maturity date as of 31 December
2020 and 2019:
2020
No
> 3 months - More than contractual
Up to 1 month > 1 - 3 months 1 years > 1 - 5 years 5 years maturity Total
Financial assets
Cash - - - - - 24,322,335 24,322,335
Current accounts with Bank Indonesia 11,582,035 - - - - 15,900,143 27,482,178
Current accounts with other banks - net 11,972,405 - - - - 4 11,972,409
and other banks - net 31,361,728 13,831,250 2,257,912 - - - 47,450,890
through profit or loss 450,720 570,718 94,589 629,636 1,190,582 - 2,936,245
Acceptance receivables - net 2,306,045 3,113,125 2,668,926 56,747 - - 8,144,843
Bills receivable - net 2,193,037 3,594,713 2,303,263 - - - 8,091,013
agreements to resell - net 89,661,270 39,288,323 17,869,656 - - - 146,819,249
Loans receivable 28,681,293 56,624,936 160,373,922 167,777,633 161,879,578 - 575,337,362
Less:
and deferred provision and
commission income (27,693,696)
Consumer financing receivable - net 99,899 134,492 1,027,650 5,449,533 894,360 - 7,605,934
Finance lease receivable - net 3,786 3,979 11,338 81,196 - - 100,299
receivables - net 334 4,198 47,573 729,158 552,562 - 1,333,825
Investment securities - net 12,760,365 124,280 32,268,395 93,604,777 53,112,556 682,728 192,553,101
Other assets - net 4,949,607 256,557 1,015,254 2,137,716 1,725,228 321,304 10,405,666
196,022,524 117,546,571 219,938,478 270,466,396 219,354,866 41,226,514 1,036,861,653

Deposits from customers (786,463,523) (33,294,855) (14,525,465) - - - (834,283,843)
Sharia deposits (1,151,652) - - - - - (1,151,652)
Deposits from other banks (10,099,008) (64,055) (100) - - - (10,163,163)
through profit or loss (69,231) (64,916) (4,610) - - - (138,757)
Agreement to repurchase - - - - - - -
Acceptance payables (1,633,103) (1,637,031) (1,071,440) (58,471) - - (4,400,045)
Debt securities issued - - (109,609) (481,212) - - (590,821)
Borrowings (801,608) - (374,596) (131,094) - - (1,307,298)
commitments
and contingencies (295,858) (645,249) (1,846,960) (740,524) (9,150) - (3,537,741)
Other liabilities (4,348,666) (31,069) (39,724) (186,019) (93,332) - (4,698,810)
Subordinated bonds - - - (435,000) (65,000) - (500,000)
(804,862,649) (35,737,175) (17,972,504) (2,032,320) (167,482) - (860,772,130)
Net position (608,840,125) 81,809,396 201,965,974 268,434,076 219,187,384 41,226,514 176,089,523
2019
No
> 3 months - More than contractual
Up to 1 month > 1 - 3 months 1 years > 1 - 5 years 5 years maturity Total
Financial assets
Cash - - - - - 25,421,406 25,421,406
Current accounts with Bank Indonesia - - - - - 47,904,674 47,904,674
Current accounts with other banks 10,521,687 - - - - - 10,521,687
and other banks 16,437,828 13,320,874 632,322 557,250 - - 30,948,274
Financial assets held for trading 584,848 1,605,433 3,169,828 366,685 183,352 - 5,910,146
Acceptance receivables - net 2,589,902 4,334,386 2,495,647 72,820 - - 9,492,755
Bills receivable - net 1,940,866 3,198,668 2,769,486 - - - 7,909,020
agreements to resell - net 5,264,535 23,466 4,287,564 - - - 9,575,565
Loans receivable 31,190,189 48,679,014 174,808,447 186,644,023 146,413,158 - 587,734,831
Less:
and deferred provision and
commission income (15,700,832)
Consumer financing receivable - net 119,797 170,298 1,464,379 8,627,482 150,468 - 10,532,424
Investment in finance leases - net 4,104 2,320 30,277 112,727 - - 149,428
receivables - net 325 3,091 57,537 919,045 604,225 - 1,584,223
Investment securities - net 25,056,036 7,046,253 36,774,299 72,107,766 1,354,823 643,528 142,982,705
Other assets - net 4,175,291 379,227 1,160,054 2,204,225 710,400 187,974 8,817,171
97,885,408 78,763,030 227,649,840 271,612,023 149,416,426 74,157,582 883,783,477
Deposits from customers (646,719,198) (34,798,731) (17,462,139) - - - (698,980,068)
Sharia deposits (1,035,526) - - - - - (1,035,526)
Deposits from other banks (6,681,374) (36,000) (100) - - - (6,717,474)
Financial liabilities held for trading (62,716) (35,786) (2,613) (5,145) - - (106,260)
agreement to repurchase (113,249) - - - - - (113,249)
Acceptance payables (1,919,003) (2,301,825) (1,026,305) (74,116) - - (5,321,249)
Debt securities issued - - (758,006) (589,517) - - (1,347,523)
Borrowings (70,374) (148,286) (1,864,397) (249,813) - - (2,332,870)
Estimasi kerugian komitmen dan
kontinjensi (12) - - - - - (12)
Other liabilities (3,307,011) (17,426) (1,704) (10) - - (3,326,151)
(659,908,463) (37,338,054) (21,115,264) (918,601) (500,000) - (719,780,382)
Net position (562,023,055) 41,424,976 206,534,576 270,693,422 148,916,426 74,157,582 164,003,095


46. NET OPEN POSITION
The Bank’s net foreign exchange positions (Net Open Position or “NOP”) as of 31 December
2020 and 2019 were calculated based on prevailing Bank Indonesia Regulations. Based on
those regulations, banks are required to maintain the NOP (including all domestic and
overseas branches) at the maximum of 20% (twenty percent) of capital.
The aggregate NOP represents the sum of the absolute values of (i) the net difference
between assets and liabilities denominated in each foreign currency and (ii) the net difference
of receivables and liabilities of both commitments and contingencies recorded in the
administrative account (administrative account transactions) denominated in each foreign
currency, which are all stated in Rupiah. The NOP for statement of financial position
represents the sum of the net differences of assets and liabilities on the statement of financial
position for each foreign currency, which are all stated in Rupiah.
The Bank’s NOP as of 31 December 2020 and 2019 were as follows:
2020
NOP for statement Net difference
of financial between
position (net receivables and
difference liabilities in Overall NOP
between assets administrative (absolute
and liabilities) accounts amount)
USD 35,239,152 (35,820,282) 581,130

SGD 28,872 (23,109) 5,763
AUD (2,435) 2,151 284
HKD 62,769 (61,640) 1,129
GBP 49 1,901 1,950
EUR (38,455) 39,122 667
JPY 64,671 (62,643) 2,028
CAD 4,403 (4,205) 198
CHF 2,515 - 2,515
DKK 867 - 867
MYR 715 - 715
NZD 5,729 (5,548) 181
SAR 23,406 (21,069) 2,337
SEK 237 - 237
CNY (72,799) 75,343 2,544
THB 574 - 574
Others 857 - 857
Total 603,976
Total capital (Note 47) 174,351,119
Percentage of NOP to capital 0.35%


46. NET OPEN POSITION (continued)
The Bank’s NOP as of 31 December 2020 and 2019 were as follows: (continued)
2019
NOP for statement Net difference
of financial between
position (net receivables and
difference liabilities in Overall NOP
between assets administrative (absolute
and liabilities) accounts amount)
USD 54,416,449 (55,851,054) 1,434,605

SGD (42,209) (59,010) 101,219
AUD 32,891 (31,060) 1,831
HKD 26,061 (25,011) 1,050
GBP 26,774 (25,533) 1,241
EUR 301,204 (313,032) 11,828
JPY 192,370 (192,561) 191
CAD 18,984 (18,403) 581
CHF 16,352 (14,057) 2,295
DKK 2,611 (2,791) 180
MYR 1,533 - 1,533
NZD 21,660 (18,671) 2,989
SAR 6,214 (6,940) 726
SEK 2,080 (1,388) 692
CNY (85,679) 87,199 1,520
THB (639) - 639
Others 1,393 - 1,393
Total 1,564,513
Total capital (Note 47) 167,281,590
Percentage of NOP to capital 0.94%
47. CAPITAL MANAGEMENT
The primary objective of the Bank’s capital management policy is to ensure that the Bank has
a strong capital to support the Bank’s current business expansion strategy and to sustain
future development of the business, to meet regulatory capital adequacy requirements and
also to ensure the efficiency of the Bank’s capital structure.
The Bank prepares the Capital Plan based on assessment of and review over the capital
situation in terms of the legal capital adequacy requirement, combined with current economic
outlook assesment and the result of stress testing method. The Bank will continue to link
financial goals and capital adequacy to risk appetite through the capital planning process and
stress testing and assess the businesses based on Bank’s capital and liquidity requirements.
The Bank’s capital needs are also planned and discussed on a routine basis, supported by
data analysis.
The Capital Plan is prepared by the Board of Directors as part of the Bank’s Business Plan
and approved by the Board of Commissioners. This plan is expected to ensure an adequate
level of capital optimum capital structure.


47. CAPITAL MANAGEMENT (continued)
Based on BI Regulation No. 8/6/PBI/2006 dated 30 January 2006 and BI Circular Letter
No. 8/27/DPNP dated 27 November 2006 requires all banks to meet Capital Adequacy Ratio
(CAR) requirements for the bank on an individual and consolidated basis. The calculation of
minimum CAR on consolidated basis is performed by calculating capital and Risk-Weighted
Assets (“RWA”) based on risks from consolidated financial statements as provided in the
prevailing Bank Indonesia Regulations.
BI Circular Letter No. 11/3/DPNP dated 27 January 2009 requires all banks in Indonesia with
certain qualification to take into account operational risk in the CAR calculation.
The Bank is required to provide minimum capital in accordance with risk profile as of
31 December 2020 and 2019 based on Financial Services Authority Regulation
No. 11/POJK.03/2016 dated 2 February 2016 regarding the Minimum Capital Requirement
for Commercial Banks.
The Bank calculates its capital requirements based on the prevailing OJK Regulations, where
the regulatory capital consisted of two tiers:
• Core Capital (Tier 1), which includes:

1. Common Equity (CET 1), which includes issued and fully paid-up capital (after
deduction of treasury stock), additional paid-up capital, allowable non-controlling
interest and deductions from Common Equity.
2. Additional Core Capital
• Supplementary Capital (Tier 2), which includes capital instrument in form of shares or
other allowable instruments, agio or disagio from supplementary capital issuance,
required general allowance for productive assets (maximum of 1.25% RWA credit risk),
specific reserve and deductions from tier 2 capital.
The CAR as of 31 December 2020 and 2019, calculated in accordance with the prevailing
regulations, taking into account the credit risk, market risk and operational risk, were as
follows:
2020 2019
Bank Consolidated Bank Consolidated
I. Core Capital (Tier 1) 167,501,695 179,945,482 160,318,613 170,750,375
II. Supplementary Capital (Tier 2) 6,849,424 7,008,417 6,962,977 7,137,864
Total Capital 174,351,119 186,953,899 167,281,590 177,888,239
Risk-Weighted Assets based on risk profile

RWAs Considering Credit Risk 562,879,953 576,263,253 596,998,897 609,939,978
RWAs Considering Market Risk 2,382,478 2,211,446 6,942,916 6,566,021
RWAs Considering Operational Risk 109,705,586 116,669,286 98,983,486 105,411,073
Total RWAs 674,968,017 695,143,985 702,925,299 721,917,072
Min. Capital Requirement

based on risk profile 9.99% 9.99% 9.99% 9.99%
CAR ratio
CET 1 ratio 24.82% 25.89% 22.81% 23.65%
Tier 1 ratio 24.82% 25.89% 22.81% 23.65%
Tier 2 ratio 1.01% 1.01% 0.99% 0.99%
CAR ratio 25.83% 26.89% 23.80% 24.64%
CET 1 for Buffer 15.84% 16.90% 13.81% 14.65%


47. CAPITAL MANAGEMENT (continued)

The CAR as of 31 December 2020 and 2019, calculated in accordance with the prevailing
regulations, taking into account the credit risk, market risk and operational risk, were as
follows: (continued)
2020 2019
Bank Consolidated Bank Consolidated
Regulatory Minimum Capital Requirement

Allocation
From CET 1 8.98% 8.98% 9.00% 9.00%
From AT 1 0.00% 0.00% 0.00% 0.00%
From Tier 2 1.01% 1.01% 0.99% 0.99%
Regulatory Buffer percentage required

by Bank
Capital Conservation Buffer 2.500% 2.500% 2.500% 2.500%
Countercyclical Buffer 0.000% 0.000% 0.000% 0.000%
Capital Surcharge for Systemic Bank 2.500% 2.500% 2.500% 2.500%
48. NON-CONTROLLING INTEREST
The movement of non-controlling interest in net assets of Subsidiaries was as follows:
2020 2019
Balance, beginning of year 100,225 93,743

Non-controlling interest portion of Subsidiaries net profit
during the year 16,000 4,921
Increase (decrease) of non-controlling interest from
other comprehensive income of Subsidiaries
during the year 2,158 1,561
Balance, end of year 118,383 100,225
49. TRANSACTIONS AND BALANCES WITH RELATED PARTIES

Related parties Nature of relationship Nature of transaction
PT Dwimuria Investama Andalan Shareholder Deposits from customers
Dana Pensiun BCA Employer pension fund Pension fund contribution,
deposits from customers
Konsorsium Iforte HTS Owned by the same ultimate Deposits from customers
shareholder
PT Adiwisesa Mandiri Building Owned by the same ultimate Loans receivable, deposits from
Product Indonesia shareholder customers
PT Agra Bareksa Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Agra Primera Plantation Owned by the same ultimate Deposits from customers
shareholder
PT Akar Inti Teknologi Owned by the same ultimate Deposits from customers
shareholder
PT Alpha Merah Kreasi Owned by the same ultimate Loans receivable, deposits from
shareholder customers
PT Altius Bahari Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Alto Halodigital International Owned by the same ultimate Deposits from customers
shareholder


49. TRANSACTIONS AND BALANCES WITH RELATED PARTIES (continued)

PT Alto Network Owned by the same ultimate Deposits from customers
shareholder
PT Andil Bangunsekawan Owned by the same ultimate Deposits from customers
shareholder
PT Angkasa Komunikasi Global Owned by the same ultimate Deposits from customers
Utama shareholder
PT Ansvia Owned by the same ultimate Loans receivable, deposits from
PT Ardijaya Karya Appliances Owned by the same ultimate Deposits from customers
Product Manufacturing shareholder
PT Arta Karya Adhiguna Owned by the same ultimate Deposits from customers
shareholder
PT Artha Dana Teknologi Owned by the same ultimate Deposits from customers
shareholder
PT Artha Mandiri Investama Owned by the same ultimate Deposits from customers
shareholder
PT Bahtera Maju Selaras Owned by the same ultimate Deposits from customers
shareholder
PT Bangun Media Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Bhumi Mahardika Jaya Owned by the same ultimate Deposits from customers
shareholder
PT Bukit Muria Jaya Estate Owned by the same ultimate Deposits from customers
shareholder
PT Bukit Muria Jaya Owned by the same ultimate Loans receivable, deposits from
PT Bukit Muria Jaya Karton Owned by the same ultimate Loans receivable
shareholder
PT Caturguwiratna Sumapala Owned by the same ultimate Deposits from customers
shareholder
PT Cipta Karya Bumi Indah Owned by the same ultimate Deposits from customers
shareholder
PT Cipta Teknologi Cerdas Owned by the same ultimate Deposits from customers
shareholder
PT Ciptakreasi Buana Persada Owned by the same ultimate Deposits from customers
shareholder
PT Darta Media Indonesia Owned by the same ultimate Loans receivable, deposits from
PT Daya Cipta Makmur Owned by the same ultimate Deposits from customers
shareholder
PT Daya Maju Lestari Owned by the same ultimate Deposits from customers
shareholder
PT Digital Otomotif Indonesia Owned by the same ultimate Loans receivable, deposits from
PT Digital Startup Nusantara Owned by the same ultimate Loans receivable, deposits from
PT Djarum Owned by the same ultimate Loans receivable, deposits from
PT Dwi Cermat Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Dwi Putri Selaras Owned by the same ultimate Deposits from customers
shareholder
PT Dynamo Media Network Owned by the same ultimate Loans receivable, deposits from



PT Ecogreen Oleochemicals Owned by the same ultimate Deposits from customers,
shareholder guarantees issued, letter of
credit
PT Energi Batu Hitam Owned by the same ultimate Loans receivable, deposits from
shareholder customers, guarantees issued
PT Fajar Minera Owned by the same ultimate Deposits from customers
shareholder
PT Fajar Surya Perkasa Owned by the same ultimate Deposits from customers
shareholder
PT Fajar Surya Swadaya Owned by the same ultimate Loan receivable, deposits from
PT Farindo Investama Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Fira Makmur Sejahtera Owned by the same ultimate Deposits from customers
shareholder
PT Fokus Solusi Proteksi Owned by the same ultimate Deposits from customers
shareholder
PT Futami Food & Beverages Owned by the same ultimate Deposits from customers
shareholder
PT Gajah Merah Terbang Owned by the same ultimate Loan receivable, deposits from
PT General Buditekindo Owned by the same ultimate Loans receivable, deposits from
PT Global Dairi Alami Owned by the same ultimate Loan receivable, deposits from
PT Global Digital Niaga Owned by the same ultimate Loans receivable, deposits from
PT Global Digital Ritelindo Owned by the same ultimate Deposits from customers
shareholder
PT Global Distribusi Nusantara Owned by the same ultimate Deposits from customers
shareholder
PT Global Distribusi Paket Owned by the same ultimate Deposits from customers
shareholder
PT Global Distribusi Pusaka Owned by the same ultimate Deposits form customers,
shareholder guarantees issued
PT Global Kassa Sejahtera Owned by the same ultimate Deposits from customers
shareholder
PT Global Media Visual Owned by the same ultimate Loan receivable, deposits from
PT Global Poin Indonesia Owned by the same ultimate Loan receivable, deposits from
PT Global Tiket Network Owned by the same ultimate Loans receivable, deposits from
PT Global Visi Media Owned by the same ultimate Loan receivable, deposits from
PT Global Visitama Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Globalnet Aplikasi Indotravel Owned by the same ultimate Loan receivable, deposits from
PT Globalnet Sejahtera Owned by the same ultimate Deposits from customers
shareholder



PT Gonusa Prima Distribusi Owned by the same ultimate Loan receivable, deposits from
PT Graha Padma Internusa Owned by the same ultimate Deposits from customers
shareholder
PT Grand Indonesia Owned by the same ultimate Loans receivable, deposits from
shareholder customers, guarantees issued,
office rental transaction
PT Grand Teknologi Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Griya Karya Mandiri Owned by the same ultimate Deposits from customers
shareholder
PT Griya Muria Kencana Owned by the same ultimate Deposits from customers
shareholder
PT Hartono Istana Teknologi Owned by the same ultimate Loan receivable, deposits from
PT Hartono Plantation Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Helpio Glovin Teknologi Owned by the same ultimate Loan receivable, deposits from
PT Iforte Global Internet Owned by the same ultimate Deposits from customers
shareholder
PT Iforte Solusi Infotek Owned by the same ultimate Loan receivable, deposits from
PT Indo Paramita Sarana Owned by the same ultimate Deposits from customers
shareholder
PT Intershop Prima Centre Owned by the same ultimate Deposits from customers
shareholder
PT Kalimusada Motor Owned by the same ultimate Deposits from customers
shareholder
PT Kecerdasan Buatan Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Komet Infra Nusantara Owned by the same ultimate Loan receivable, deposits from
PT Kudos Istana Furniture Owned by the same ultimate Deposits from customers
shareholder
PT Kumala Rimba Lestari Owned by the same ultimate Deposits from customers
shareholder
PT Kumparan Kencana Electrindo Owned by the same ultimate Deposits from customers
shareholder
PT Legal Tekno Digital Owned by the same ultimate Loan receivable, deposits from
PT Legian Paradise Owned by the same ultimate Deposits from customers
shareholder
PT Lingkarmulia Indah Owned by the same ultimate Deposits from customers
shareholder
PT Lintas Cipta Media Owned by the same ultimate Loans receivable, deposits from
PT Lunar Inovasi Teknologi Owned by the same ultimate Loan receivable, deposits from
PT Marga Sadhya Swasti Owned by the same ultimate Loan receivable, deposits from



PT Margo Hotel Development Owned by the same ultimate Deposits from customers
shareholder
PT Margo Property Development Owned by the same ultimate Deposits from customers
shareholder
PT Mediapura Digital Indonesia Owned by the same ultimate Loan receivable, deposits from
PT Merah Cipta Media Owned by the same ultimate Loan receivable, deposits from
PT Mitra Media Integrasi Owned by the same ultimate Deposits from customers
shareholder
PT Multigraha Lestari Owned by the same ultimate Deposits from customers
shareholder
PT Nagaraja Lestari Owned by the same ultimate Deposits from customers
shareholder
PT Nova Digital Perkasa Owned by the same ultimate Deposits from customers
shareholder
PT Orbit Abadi Sakti Owned by the same ultimate Loan receivable, deposits from
PT Pradipta Mustika Cipta Owned by the same ultimate Deposits from customers
shareholder
PT Prima Top Boga Owned by the same ultimate Deposits from customers
shareholder
PT Profesional Telekomunikasi Owned by the same ultimate Loan receivable, deposits from
Indonesia shareholder customers
PT Promedia Punggawa Satu Owned by the same ultimate Deposits from customers
shareholder
PT Promoland Indowisata Owned by the same ultimate Depostis from customers,
PT Prosa Solusi Cerdas Owned by the same ultimate Loan receivable, deposits from
PT Puri Dibya Property Owned by the same ultimate Deposits from customers
shareholder
PT Puri Zuqni Owned by the same ultimate Deposits from customers
shareholder
PT Quattro International Owned by the same ultimate Deposits from customers
shareholder
PT Resinda Prima Entertama Owned by the same ultimate Deposits from customers
shareholder
PT Sapta Adhikari Investama Owned by the same ultimate Deposits from customers
shareholder
PT Sarana Kencana Mulya Owned by the same ultimate Deposits from customers
shareholder
PT Sarana Menara Nusantara Owned by the same ultimate Deposits from customers
shareholder
PT Savoria Kreasi Rasa Owned by the same ultimate Deposits from customers,
PT Seminyak Mas Propertindo Owned by the same ultimate Deposits from customers
shareholder
PT Sentral Investama Andalan Owned by the same ultimate Deposits from customers
shareholder



PT Sewu Nayaga Tembaya Owned by the same ultimate Deposits from customers
shareholder
PT Silva Rimba Lestari Owned by the same ultimate Deposits from customers
shareholder
PT Sineira Rimba Belantara Owned by the same ultimate Deposits from customers
shareholder
PT Suarniaga Indonesia Owned by the same ultimate Deposits from customers
shareholder
PT Sumber Kopi Prima Owned by the same ultimate Loans receivable, deposits from
PT Tricipta Mandhala Gumilang Owned by the same ultimate Deposits from customers
shareholder
PT Trigana Putra Mandiri Owned by the same ultimate Deposits from customers
shareholder
PT Verve Persona Estetika Owned by the same ultimate Deposits from customers
shareholder
PT Wana Hijau Pesaguan Owned by the same ultimate Deposits from customers
shareholder
Key management personnel Bank’s Board of Commissioners Loans receivable, deposits from
and Board of Directors customers, employee benefits
The Bank’s controlling individuals Shareholder Loans receivable, deposits from
and their family members customers
In the normal course of business, the Bank has transactions with related parties due to their
common ownership and/or management. All transactions with related parties are conducted
with agreed terms and conditions.
The details of significant balances and transactions with related parties that were not
consolidated as of 31 December 2020 and 2019, and for the years then ended were as
follows:
2020 2019
Percentage to Percentage to
Amount total Amount total
Loans receivable*) (Note 13) 5,263,656 0.91% 4,233,122 0.72%

Prepaid expense**) (Note 16) - - 211,012 13.73%
Right of use asset - net***) (Note 17) 278,025 1.33% - -
Other assets****) 8,368 0.05% 7,758 0.06%
Deposits from customers (Note 20) 1,628,726 0.20% 1,326,903 0.19%
Unused credit facilities to customers (Note 29) 2,832,981 1.12% 2,374,191 1.10%
Letter of credit facilities to customers (Note 29) 2,317 0.02% 53,004 0.62%
Bank guarantee issued to customers (Note 29) 119,910 0.76% 144,500 0.92%
Interest and sharia income (Note 30) 196,703 0.30% 88,462 0.14%
Interest and sharia expenses (Note 31) 51,719 0.46% 40,388 0.30%
Contribution to pension plan (Note 35) 380,336 85.86% 228,359 79.34%
Rental expenses (Note 36) 13,398 1.23% 13,398 0.94%
*)
Before allowance for impairment losses.
**)
Represent prepaid rental to PT Grand Indonesia.
***)
Represent right of use asset to PT Grand Indonesia.
****)
Represent security deposits to PT Grand Indonesia.


Compensations for key management personnel of the Bank (Note 1e) were as follows:
2020 2019
Short-term employee benefits (including tantiem) 637,370 604,627

Long-term employee benefits 38,032 37,161
Total 675,402 641,788
Rental agreement with PT Grand Indonesia
On 11 April 2006, the Bank signed a rental agreement with PT Grand Indonesia (a related
party), in which the Bank agreed to lease, on a long-term basis, the office space from
PT Grand Indonesia with a total area of 28,166.88 sqm at an amount of
USD 35,631,103.20, including Value Added Tax (“VAT”), with an option to lease for long-term
additional space of 3,264.80 sqm at an amount of USD 4,129,972, including VAT. This rental
transaction was approved by the Board of Directors and Shareholders in the Bank’s
Extraordinary General Meeting of Shareholders on 25 November 2005 (the minutes of
meeting was prepared by Notary Public Hendra Karyadi, S.H., with Deed No. 11). This rental
agreement started on 1 July 2007 and will end on 30 September 2035.
The Bank was required to pay an advance of USD 3,244,092.50 on 5 December 2005,
including VAT and 10 (ten) installments of USD 3,238,701.07, including VAT, for the period
of 15 April 2006 to 31 December 2006.
As of 31 December 2006, the Bank had paid USD 32,392,402.13, including VAT and it was
recorded as lease liability. On 2 January 2007, the Bank settled the payments (paid the tenth
installment) amounting to USD 3,238,701.07, including VAT.
On 29 June 2007, the Bank paid the lease for additional space in the 28th and 29th floors of
3,264.80 sqm at an amount of USD 4,129,972, including VAT.
This agreement was notarised by Notary Public Hendra Karyadi, S.H., under Deed No. 14
dated 11 April 2006.
As of 31 December 2020, right of use asset to PT Grand Indonesia amounted to Rp 278,025,

and of this amount, Rp 197,614 has been fully paid. The finance lease obligation to PT Grand
Indonesia which was recorded on 31 December 2020 was Rp 78,923.
Starting May 2008, the Bank has calculated the amortisation for those prepaid rental
expenses. As of 31 December 2019 and 2018, amortisation of prepaid rental expenses was
Rp 153,402 and Rp 140,005, respectively, such that the remaining prepaid rental payment
to PT Grand Indonesia as of 31 December 2019 and 2018 were Rp 211,012 and
Rp 224,409, respectively, which was recorded as prepaid expenses.


Rental agreement with PT Grand Indonesia (continued)
On 24 October 2008, the Bank paid security deposits for additional space on the 30th (thirtieth)
and 31st (thirty first) floor of 3,854.92 sqm at an amount of USD 208,165.68. This agreement
was notarised in Deed No. 110 dated 22 May 2008 of Notary Public Dr. Irawan Soerodjo,
S.H., Msi.
Rental payment for the 30th (thirthieth) and 31st (thirty first) floor started on 1 August 2009, for
which in accordance with the agreement between the Bank and PT Grand Indonesia, starting
from the first rental payment date (1 August 2009), the Bank will make the rental payments
on a quarterly basis until the lease expires.
On 19 July 2011, the Bank paid security deposits for additional space on the 32 nd (thirty
second) floor of 1,932.04 sqm at an amount of USD 118,801.46. This agreement was
notarised in Deed No. 32 dated 12 September 2011 of Notary Public Lim Robbyson Halim,
S.H., M.H., replacement of Notary Public Dr. Irawan Soerodjo, S.H., Msi., Notary in Jakarta.
Rental payments for the 32nd (thirty second) floor have started on 1 September 2011, which
is in accordance with the agreement between the Bank and PT Grand Indonesia, starting from
the first lease payment date (1 September, 2011), the Bank will make rental payments every
3 (three) months until the lease ends.
On 22 June 2015 the Bank has paid a security deposit for the lease of additional space for
the 33rd (thirty third) floor of 1,932.04 sqm at an amount of USD 231,844.80. This agreement
was notarised in Deed No. 413 dated 30 June 2015 of Notary Public Dr. Irawan Soerodjo,
S.H., M.Si., Notary in Jakarta.
Rental payment for the 33rd (thirty third) floor started on 1 September 2015, for which in
accordance with the agreement between the Bank and PT Grand Indonesia, starting from the
first rental payment date (1 September 2015), the Bank will make the rental payments on a
quarterly basis until the lease expires.
On 20 June 2016, the Bank paid security deposits for additional space on the 36th (thirty sixth)
floor of 390.76 sqm at an amount of Rp 517.
Rental payment for the 36th (thirty sixth) floor started on 1 September 2016, for which in
accordance with the agreement between the Bank and PT Grand Indonesia, starting from the
first rental payment date (1 September 2016), the Bank will make the rental payments on a
quarterly basis until the lease expires.


50. NET PAYABLE RECONCILIATION
2020
Securities sold
Debt under
Subordinated securities agreements to
bonds issued Borrowings repurchase
Net payable 31 December 2019 500,000 1,347,523 2,332,870 113,249
Cash flow:
Payment of debt securities issued - (762,000) - -
Proceeds from borrowings - - 29,096,721 -
Payment of borrowings - - (30,118,379) -
to repurchase - - - 896,290
to repurchase - - - (1,031,679)
Non-cash changes:
Amortisation of deffered bonds issuance costs - 5,298 - -
Adjustment of foreign currency - - (3,914) 22,140
Net payable 31 December 2019 500,000 590,821 1,307,298 -
2019
Securities sold
Debt under
Subordinated securities agreements to
bonds issued Borrowings repurchase
Net payable 31 December 2018 500,000 239,735 2,093,475 48,111
Cash flow:
Proceeds from debt securities issued - 1,346,617 - -
Payment of debt securities issued - (240,000) - -
Proceeds from borrowings - - 88,649,720 -
Payment of borrowings - - (88,406,964) -
to repurchase - - - 698,016
to repurchase - - - (629,756)
Non-cash changes:
Amortisation of deffered bonds issuance costs - 1,171 - -
Adjustment of foreign currency - - (3,361) (3,122)
Net payable 31 December 2019 500,000 1,347,523 2,332,870 113,249
51. GUARANTEES ON THE OBLIGATIONS OF DOMESTIC BANKS
Based on Law No. 24 regarding Deposit Insurance Corporation (“LPS”) dated 22 September
2004, effective since 22 September 2005, the LPS was established to provide guarantee on
certain deposits from customers based on prevailing guarantee schemes, the amount of which
is subject to change if they meet certain applicable schemes. The law was changed with the
Government Regulation as the Replacement of Law No. 3 Year 2008, which was stipulated
as a law since 13 January 2009 based on the Republic of Indonesia Law No. 7 Year 2009.


51. GUARANTEES ON THE OBLIGATIONS OF DOMESTIC BANKS (continued)
Based on the Government of Republic of Indonesia Regulation No. 66/2008 dated 13 October
2008 regarding the deposit amount guaranteed by LPS, as of 31 December 2020 and 2019,
the deposit amount guaranteed by LPS for every customer in a bank was a maximum of
Rp 2,000.
As of 31 December 2020 and 2019, the Bank was the participant of this guarantee scheme.
52. ACCOUNTING STANDARD ISSUED BUT NOT YET EFFECTIVE
Financial Accounting Standard Board of Indonesian Institute of Accountants (DSAK-IAI) has

issued the following new standards, amendments and interpretations, but not yet effective for
the financial year beginning 1 January 2020 as follows:
- Amendment to SFAS 71 “Financial Instruments”, Amendment to SFAS 55: “Financial

Instruments: Recognition and Measurement”, Amendment to SFAS 60: “Financial
Instruments: Disclosure”, Amendment to SFAS 62: “Insurance Contract” dan Amendment
to SFAS 73: “Leases regarding Interest Rate Benchmark Reform - Phase 2”;
- SFAS 112 “Accounting for Endowments”;
- Annual improvements SFAS 110 “Sukuk Accounting”;
- Annual improvements SFAS 111 “Wa’d Accounting”.
The above standards will be effective on 1 January 2021.
- Amendment to SFAS 22, “Business Combination”;

- Amendment to SFAS 57 “Provision, Contingent Liabilites, dan Contingent Assets regarding
Onerous Contracts - The Cost of Fulfilling ”;
- Annual improvements SFAS 69 “Agriculture”;
- Annual improvements SFAS 71 “Financial Instruments”;
- Annual improvements SFAS 73 “Leases”.
The above standards will be effective on 1 January 2022.
- Amandments to SFAS 1 “Presentation of Financial Statement”.
The above standard will be effective on 1 January 2023.
- SFAS 74 “Insurance Contract”.
The above standard will be effective on 1 January 2025.
As at the authorisation date of these consolidated financial statements, the Group is still evaluating
the potential impact from the implementation of these new standards and the effect on the Group’s
consolidated financial statements.


53. IMPACT OF THE IMPLEMENTATION OF SFAS 71 AND 73
As described in Note 2d, the Group has adopted SFAS 71 and SFAS 73 as of 1 January 2020,
the effect of this transition on these consolidated financial statements as of 1 January 2020 are
as follows:
Balance Balance
before after
adoption of adoption of
SFAS 71 & 73 SFAS 71*) SFAS 73 SFAS 71 & 73
ASSETS
Cash 25,421,406 - - 25,421,406
Current accounts with Bank Indonesia 47,904,674 - - 47,904,674
Current accounts with other banks - net of
allowance for impairment losses 10,521,687 (1,999) - 10,519,688
other banks - net of allowance for
impairment losses 30,948,274 (3,972) - 30,944,302
Financial assets at fair value through profit or loss 5,910,146 - - 5,910,146
Bills receivable - net of allowance for
Securities purchased under agreements to resell - net of
allowance for impairment losses 9,575,565 - - 9,575,565
Loans receivable - net allowance for
impairment losses 572,033,999 (5,775,063) - 566,258,936
Consumer financing receivables - net of allowance for
Finance lease receivables - net of allowance for
impairment losses 149,428 1,444 - 150,872
Assets related to sharia transactions - net of allowance for
impairment losses 5,499,287 - - 5,499,287
Investment securities - net of allowance for
Impairment losses 142,982,705 (125,823) - 142,856,882
Prepaid expenses 1,536,480 - - 1,536,480
Prepaid tax 7,045 - - 7,045
Fixed assets - net of accumulated depreciation 20,852,301 - 890,731 21,743,032
Intangible assets - net of accumulated amortisation 1,377,452 - - 1,377,452
Deferred tax assets - net 3,184,290 1,550,970 - 4,735,260
Other assets - net of allowance for
impairment losses 13,150,374 60,117 (703,721) 12,506,770
TOTAL ASSETS 918,989,312 (4,327,998) 187,010 914,848,324
*)
Included in loans and other assets balances are the impact on initial implementation of SFAS 71 on the adjustment to the carrying value
of (Rp 246,982) and Rp 58,369, respectively.


53. IMPACT OF THE IMPLEMENTATION OF SFAS 71 AND 73 (continued)
as follows: (continued)
Balance Balance
before after
LIABILITIES, TEMPORARY SYIRKAH DEPOSITS,

AND EQUITY
LIABILITIES
Deposits from customers 698,980,068 - - 698,980,068
Sharia deposits 1,035,526 - - 1,035,526
Deposits from other banks 6,717,474 - - 6,717,474
Financial liabilities at fair value through

profit or loss 106,260 - - 106,260
Acceptace payables 5,321,249 - - 5,321,249
Securities sold under agreements to repurchase 113,249 - - 113,249
Debt securities issued 1,347,523 - - 1,347,523
Tax payable 1,635,469 - - 1,635,469
Borrowings 2,332,870 - - 2,332,870
Estimated losses from commitments and

contingencies 12 2,502,541 - 2,502,553
Accrued expenses and other liabilities 14,022,357 - 187,148 14,209,505
Post-employment benefits obligation 7,955,070 - - 7,955,070
Subordinated bonds 500,000 - - 500,000
TOTAL LIABILITIES 740,067,127 2,502,541 187,148 742,756,816
TEMPORARY SYIRKAH DEPOSITS 4,779,029 - - 4,779,029
*)


as follows: (continued)
Balance Balance
before after
EQUITY
Equity attributable to equity holders

of parent entity
Share capital - Per value per share of Rp 62,50

(full amount)
Issued and fully paid-up capital:
24,655,010,000 shares 1,540,938 - - 1,540,938
Additional paid-in capital 5,548,977 - - 5,548,977
Revaluation surplus of fixed assets 9,520,945 - - 9,520,945

financial statements in foreign currency 364,984 - - 364,984
Unrealised gain (losses) on financial assets

comprehensive income - net 1,951,554 - - 1,951,554
Retained earnings
Appropriated 1,955,604 - - 1,955,604
Unappropriated 153,158,544 (6,830,539) (138) 146,327,867
Other equity components 1,385 - - 1,385
Total equity attributable to equity holders

of parent entity 174,042,931 (6,830,539) (138) 167,212,254
Non-controlling interest 100,225 - - 100,225
TOTAL EQUITY 174,143,156 (6,830,539) (138) 167,312,479
TOTAL LIABILITIES, TEMPORARY SYIRKAH

DEPOSITS, AND EQUITY 918,989,312 (4,327,998) 187,010 914,848,324
*)


Impact on implementation of SFAS 71
Impairment on Financial Instruments
Allowance for impairment losses on financial instruments is recalculated in accordance with

the transitional provisions of SFAS 71 on 1 January 2020, and the resulting difference of
Rp 8,194,010 is booked into the beginning balance of earnings on 1 January 2020.
The following summarizes the effects of transitioning from the “incurred loss approach” to the
“expected credit loss” approach for financial assets of the Group measured at amortised cost
and at fair value through other comprehensive income (FVOCI):
1 January 2020
Allowance for impairment losses per Impairment losses per
SFAS 55 SFAS 71
Collective Individual
impairment impairment Icrease
provision provision Total Stage 1 Stage 2 Stage 3 Total (decrease)
Current account with oter banks - - - 1,999 - - 1,999 1,999

and other banks - - - 3,972 - - 3,972 3,972
Acceptance receivables 176,622 - 176,622 190,958 - - 190,958 14,336
Bills receivable 2,734 - 2,734 4,890 - - 4,890 2,156
Loans receivable 11,149,247 3,756,337 14,905,584 14,268,019 967,471 5,198,175 20,433,665 5,528,081
Consumer financing receivables 473,097 - 473,097 328,431 44,601 117,245 490,277 17,180
Finance lease receivables 3,147 - 3,147 1,703 - - 1,703 (1,444)
Assets from sharia transactions 1,577,667 6,556 1,584,223 1,577,667 - 6,556 1,584,223 -
Investment securities 67,599 2,821 70,420 193,012 - 3,231 196,243 125,823
Other receivables 902 - 902 268 - - 268 (634)
Commitments and contingencies 12 - 12 2,483,648 18,905 - 2,502,553 2,502,541
13,451,027 3,765,714 17,216,741 19,054,567 1,030,977 5,325,207 25,410,751 8,194,010
54. NEW REGULATIONS ISSUED BY REGULATORS RELATED TO CORONAVIRUS

DISEASE 2019 (COVID-19)
Regarding with the rising cases of the Coronavirus Disease 2019 (COVID-19), there are
several new regulations issued by the regulator, such as follows:
(i) POJK No. 11/POJK.03/2020 dated 16 March 2020 related to the National Economic
Stimulus as a Countercylical Policy on the Impact of the Spread of Coronavirus Disease
2019 aims to encourage optimisation of banking performance, especially the
intermediation function, maintain financial system stability, and support economic
growth.
(ii) OJK press release No. SP 28/DHMS/OJK/IV/2020 regarding Guidelines for the
Application of SFAS 71 and SFAS 68 for Banking during the COVID-19 Pandemic Period
dated 16 April 2020.
(iii) Regulation of the Minister of Finance of the Republic of Indonesia No.
138/PMK.05/2020 regarding the Procedures for Providing Interest Subsidies/Margin
Subsidies in terms of Supporting the Implementation of the National Economic
Recovery Program dated 28 September 2020.
(iv) POJK No. 48/POJK.03/2020 dated 3 December 2020 concerning the changes of POJK
No. 11//POJK.03/2020 regarding National Economic Stimulus as a Countercylical Policy
on the Impact of the Spread of Coronavirus Disease 2019.
As at the authorisation date of these consolidated financial statements, the Group has
evaluated the impact arising from the application of the regulations above and the impact on
the consolidated financial statements.


55. ADDITIONAL INFORMATION
Information presented in schedule 6/1 - 6/7 are additional financial information of PT Bank
Central Asia Tbk, (Parent Entity), which presented investment in Subsidiaries according to
cost method and are an integral part of the consolidated financial statements of the Group.

PT BANK CENTRAL ASIA Tbk Schedule 6/1
ADDITIONAL INFORMATION
STATEMENTS OF FINANCIAL POSITION (PARENT ENTITY ONLY)
2020 2019
ASSETS
Cash 24,314,463 25,402,712
Current accounts with other banks - net of allowance for

impairment losses of Rp 551 at 31 December 2020
(31 December 2019: Rp nil) 11,581,080 10,451,954
Placements with Bank Indonesia and other banks - net

of allowance for impairment losses of Rp 986
at 31 December 2020 (31 December 2019: Rp nil) 45,792,189 29,541,325

impairment losses of Rp 409,132 as of
31 December 2020 (31 December 2019: Rp 176,622) 8,144,843 9,492,755
Bills receivable - net of allowance for impairment losses of

(31 December 2020: Rp 2,734) 8,091,013 7,909,020
Securities purchased under agreements to resell 146,518,049 9,268,902
Loans receivable - net of allowance for impairment

losses of Rp 26,944,873 as of
31 December 2020 (31 December 2019: Rp 14,905,039)
Related parties 6,704,863 5,896,763
Third parties 541,998,999 567,449,148
Investment securities - net of allowance for impairment

(31 December 2019: Rp nil) 184,456,962 136,424,944
Prepaid expenses 495,804 1,174,300
Prepaid tax 22,914 5,637
Fixed assets - net of accumulated depreciation of

Rp 11,578,505 as of 31 December 2020
(31 December 2019: Rp 10,716,816) 21,220,060 20,225,494
Intangible assets - net of accumulated amortisation of

Rp 1,590,257 as of 31 December 2020
(31 December 2019: Rp 1,307,319) 464,556 527,812
Deferred tax assets - net 4,643,741 2,954,236
Investment in shares - net of allowance for impairment

(31 December 2019: Rp 58,646) 7,405,887 5,765,385
Other assets - net of allowance for impairment losses of

(31 December 2019: Rp 899) 14,562,632 13,095,263
TOTAL ASSETS 1,056,362,108 899,035,962

STATEMENTS OF FINANCIAL POSITION (PARENT ENTITY ONLY)
2020 2019
LIABILITIES AND EQUITY
LIABILITIES
Related parties 2,175,952 1,652,310
Third parties 832,655,117 697,652,276
Deposits from other banks 10,197,909 6,726,687
Financial liabilities at fair value through

profit or loss 138,292 106,260
Acceptance payables 4,400,045 5,321,249
Tax payables 2,018,224 1,554,227
Borrowings 618,965 975
Estimated losses from commitments and contingencies 3,537,689 -
Post-employment benefits obligation 9,516,636 7,856,432
Accruals and other liabilities 13,999,414 10,718,960
Subordinated bonds 500,000 500,000
TOTAL LIABILITIES 879,758,243 732,089,376
EQUITY
Share capital - par value per share of Rp 62.50 (full amount)
Issued and fully paid: 24,655,010,000 shares 1,540,938 1,540,938
Additional paid-in capital 5,711,368 5,711,368
Revaluation surplus of fixed assets 9,423,741 9,423,272
Unrealised gains on financial assets at

fair value through others comprehensive income 6,984,074 1,923,192
Retained earnings
Appropriated 2,241,254 1,955,604
Unappropriated 150,702,490 146,392,212
TOTAL EQUITY 176,603,865 166,946,586
TOTAL LIABILITIES AND EQUITY 1,056,362,108 899,035,962

STATEMENTS OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
(PARENT ENTITY ONLY)
2020 2019
OPERATING INCOME AND EXPENSES
Interest income 61,559,479 59,999,838

Interest expenses (10,845,040) (12,925,739)
INTEREST INCOME - NET 50,714,439 47,074,099
OTHER OPERATING INCOME

Fee and commission income - net 13,076,593 13,540,023
Net income from transaction at fair value
through profit or loss 4,216,471 3,394,113
Others 1,993,936 2,124,389
Total other operating income 19,287,000 19,058,525
Impairment losses on assets (10,991,026) (4,104,654)
OTHER OPERATING EXPENSES

Personnel expenses (12,254,952) (12,248,042)
General and administrative expenses (12,005,817) (13,209,161)
Others (2,487,401) (2,215,954)
Total other operating expenses (26,748,170) (27,673,157)
INCOME BEFORE TAX 32,262,243 34,354,813
INCOME TAX EXPENSE 5,983,092 (7,090,901)
NET INCOME 26,279,151 27,263,912
OTHER COMPREHENSIVE INCOME:

Items that will not be reclassified to profit or loss:
Remeasurements of defined benefit liability (1,478,516) (357,090)
Income tax on remeasurements of defined
benefit liability 241,627 71,418
(1,236,889) (285,672)
Revaluation surplus of fixed assets 469 747,865
(1,236,420) 462,193
Items that will be reclassified to profit or loss:

at fair value through other comprehensive income 6,218,323 2,566,931
Income tax (1,157,441) (513,386)
at fair value through other comprehensive
income - net of tax 5,060,882 2,053,545
OTHER COMPREHENSIVE INCOME,

NET OF INCOME TAX 3,824,462 2,515,738
TOTAL COMPREHENSIVE INCOME 30,103,613 29,779,650
BASIC AND DILUTED EARNINGS PER SHARE

ATTRIBUTABLE TO EQUITY HOLDERS OF THE
PARENT ENTITY (full amount of Rupiah) 1,066 1,106

730
STATEMENTS OF CHANGES IN EQUITY (PARENT ENTITY ONLY)
Financial Highlights
2020
Unrealised gains
on financial assets
at fair value
Revaluation through other
Issued and fully Additional paid- surplus of fixed comprehensive Retained earnings

paid-up capital in capital assets income-net Appropriated Unappropriated Total equity
Balance, 31 December 2019 1,540,938 5,711,368 9,423,272 1,923,192 1,955,604 146,392,212 166,946,586

Management Report
and 73 (after deferred tax) - - - - - (6,812,113) (6,812,113)
Balance as of 1 January 2020, after

impact on initial implementation of
SFAS 71 and 73 1,540,938 5,711,368 9,423,272 1,923,192 1,955,604 139,580,099 160,134,473
Net income for the year - - - - - 26,279,151 26,279,151
Revaluation surplus of fixed assets - - 469 - - - 469

Corporate Profile

comprehensive income - net - - - 5,060,882 - - 5,060,882
Remeasurement of defined
benefit liability - net - - - - - (1,236,889) (1,236,889)
Total comprehensive income for the year - - 469 5,060,882 - 25,042,262 30,103,613
General reserve - - - - 285,650 (285,650) -
Cash dividends - - - - - (13,634,221) (13,634,221)
Management Discussion and Analysis
STATEMENTS OF CHANGES IN EQUITY (PARENT ENTITY ONLY)
Corporate Governance
2019
Unrealised gains
(losses) on
Revaluation available-for-sale
Issued and fully Additional paid- surplus of fixed financial assets- Retained earnings
paid-up capital in capital assets net Appropriated Unappropriated Total equity
Balance, 31 December 2018 1,540,938 5,711,368 8,675,407 (130,353) 1,697,052 128,425,053 145,919,465
Net income for the year - - - - - 27,263,912 27,263,912
Revaluation surplus of fixed assets - - 747,865 - - - 747,865
Unrealised gains on available-for-sale

financial assets - net - - - 2,053,545 - - 2,053,545
Remeasurement of defined
benefit liability - net - - - - - (285,672) (285,672)
Total comprehensive income for the year - - 747,865 2,053,545 - 26,978,240 29,779,650
General reserve - - - - 258,552 (258,552) -
Cash dividends - - - - - (8,752,529) (8,752,529)

Consolidated Financial Statements
731
STATEMENTS OF CASH FLOWS (PARENT ENTITY ONLY)
2020 2019
CASH FLOWS FROM OPERATING ACTIVITIES
Receipts of interest income, fees and commissions 74,658,063 72,670,644

Other operating income 1,204,477 1,431,543
Payments of interest expenses, fees and commissions (11,023,058) (13,088,561)
Payments of post-employment benefits (1,025,734) (230,641)
Gains from foreign exchange transactions - net 85,911 1,855,221
Other operating expenses (23,036,980) (24,340,293)
Payment of tantiem to Board of Commissioners and Board of Directors (445,180) (413,500)
Other increases (decreases) affecting cash:

more than 3 (three) months from the date of acquisition (3,159,674) 769,565
Securities purchased under agreements to resell (137,249,147) (86,885)
Loans receivable 9,641,046 (54,608,008)
Other assets (1,350,405) 137,504
Deposits from other banks 3,499,596 287,519
Acceptance payables (921,204) (522,237)
Accruals and other liabilities 3,766,285 (1,187,393)
Net cash provided by operating activities before

income tax 53,849,358 57,541,253
Payment of income tax (6,639,563) (7,232,682)
Net cash provided by operating activities 47,209,795 50,308,571
CASH FLOWS FROM INVESTING ACTIVITIES
Proceeds from sales of investment securities - 100,000

Acquisition of investment securities (108,885,066) (99,560,248)
Proceeds from investment securities that matured
during the year 69,063,414 71,826,721
Payment for acquisition activities (643,648) (988,047)
Cash dividends received from investment in shares 773,624 637,792
Acquisition of fixed assets (2,547,927) (2,522,307)
Proceeds from sale of fixed assets 6,091 5,826
Net cash used in investing activities (42,233,512) (30,500,263)

STATEMENTS OF CASH FLOWS (PARENT ENTITY ONLY)
2020 2019
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from borrowings 617,989 -

Payment of borrowings - (11)
Payment of cash dividends (13,634,221) (8,752,529)
Payment of additional paid-in capital on Subsidiaries (1,000,000) (1,200,000)
Net cash used in financing activities (14,016,232) (9,952,540)
NET (DECREASE) INCREASE IN CASH AND CASH EQUIVALENTS (9,039,949) 9,855,768

CASH AND CASH EQUIVALENTS, BEGINNING OF YEAR 111,533,803 101,795,841
EFFECT OF FOREIGN EXCHANGE RATE FLUCTUATIONS ON
CASH AND CASH EQUIVALENTS 1,893,755 (117,806)
CASH AND CASH EQUIVALENTS, END OF YEAR 104,387,609 111,533,803
Cash and cash equivalents consist of:

Cash 24,314,463 25,402,712
Current accounts with other banks 11,581,631 10,451,954
Placement with Bank Indonesia and other banks - mature within
3 (three) months or less from the date of acquisition 41,204,163 28,067,498
Total cash and cash equivalents 104,387,609 111,533,803


respectively. PT Dwimuria Investama Andalan was the owner of 54.94% PT Bank Central Asia Tbk's shares as of December 31, 2020 and 2019, respectively.
Jakarta, February 24, 2021
FINANCIAL STATEMENTS
PT DWIMURIA INVESTAMA ANDALAN AND SUBSIDIARY Jahja Setiaatmadja Vera Eve Lim
President Director Director
PT Dwimuria Investama Andalan and Subsidiaries

CONSOLIDATED STATEMENTS OF FINANCIAL POSITION CONSOLIDATED STATEMENTS OF PROFIT OR LOSS AND OTHER CONSOLIDAT
As of December 31, 2020 and 2019 COMPREHENSIVE INCOME For The Years E
(in millions of Rupiah) For The Years Ended December 31, 2020 and 2019 (in millions of Ru
(in millions Rupiah, unless earnings per share)
Audited Audited Audited Audited
No. ACCOUNTS No. ACCOUNTS
Dec 31, 2020 Dec 31, 2019 Dec 31, 2020 Dec 31, 2019
ASET OPERATING INCOME AND EXPENSES
1. Cash 24.322.341 25.421.413 Interest and sharia income

2. Current accounts with Bank Indonesia 27.482.178 47.904.674 1. Interest income 65.106.855 63.574.097
3. Current accounts with other banks - net of allowance 13.412.064 10.529.509 2. Sharia income 674.686 622.442
4. Placements with Bank Indonesia and other banks - Total interest and sharia income 65.781.541 64.196.539 Balance, 31 Dec
net of allowance 50.560.163 33.718.077 Net income for th
5. Financial assets measured at fair value through profit or loss 2.936.245 5.910.146 Interest and sharia expense Revaluation surp
6. Acceptance receivable - net of allowance 8.144.843 9.492.755 3. Interest expense (10.938.171) (13.058.662) Foreign exchang
7. Bills receivalbe - net of allowance 8.091.013 7.909.020 4. Sharia expense (281.323) (297.071) of financial
8. Securities purchased under agreements to resell - Total interest and sharia expense (11.219.494) (13.355.733) Unrealised gains
net of allowance 146.819.249 9.575.565 assets - net
9. Loans receivable - net of allowance 547.643.666 572.033.999 NET INTEREST AND SHARIA INCOME 54.562.047 50.840.806 Remeasurement
10. Consumer financing receivable - net of allowance 7.605.934 10.532.424 Total comprehen
11. Finance lease receivable - net of allowance 100.299 149.428 OTHER OPERATING INCOME Cash dividends
12. Assets related to sharia transactions - net of allowance 5.373.030 5.434.287 5. Fee and commission income - net 13.150.999 13.608.381 Balance, 31 Dec
13. Investment securities - net of allowance 196.572.701 147.634.308 6. Net trading income 4.302.773 3.456.342
14. Prepaid expenses 795.405 1.543.036 7. Others 3.741.761 4.259.488 Balance, 31 Dec
15. Prepaid tax 33.250 7.396 Total other operation income 21.195.533 21.324.211 The impact of init
16. Fixed assets - net of accumulated depreciation 22.471.820 20.858.503 (after deffer
17. Intangible assets - net of accumulated amortisation 126.594.984 126.340.469 8. Impairment losses on assets (11.628.076) (4.591.343) Balance as of 1 J
18. Deferred tax assets - net 4.904.502 3.194.609 implementa
19. Other assets - net of allowance 23.451.084 17.859.479 OTHER OPERATING EXPENSES Net income for th
9. Personnel expenses (13.445.168) (13.408.696) Revaluation surp
TOTAL ASSETS 1.217.314.771 1.056.049.097 10. General and administrative expenses (13.075.283) (14.240.757) Foreign exchang
11. Others (3.846.696) (3.363.388) of financial
LIABILITIES, TEMPORARY SYIRKAH DEPOSITS, DAN EQUITY Total other operating expenses (30.367.147) (31.012.841) Unrealised gains
at fair value
LIABILITAS INCOME BEFORE TAX 33.762.357 36.560.833 Remeasurement
1. Deposits from customers 834.080.678 698.797.262 Total comprehen
2. Sharia deposits 1.081.327 1.034.703 INCOME TAX EXPENSE (6.432.992) (7.715.453) Cash dividends
3. Deposits from other banks 10.163.163 6.717.474 Balance, 31 Dec
4. Financial liabilities measured at fair value through profit or loss 138.757 106.260 NET INCOME 27.329.365 28.845.380
5. Acceptance payables 4.400.045 5.321.249
6. Securities sold under agreements to repurchase - 113.249 OTHER COMPREHENSIVE INCOME:
7. Debt securities issued 590.821 1.347.523 12. Items that will not be reclassified to profit or loss:
8. Tax payable 2.286.968 1.637.331 a. Remeasurements of defined benefit liability (1.484.210) (341.381) Consolidated
9. Borrowings 1.307.298 2.332.870 b. Income tax 243.313 70.102 As of December
10. Deferred tax liabilities 5.957 - Remeasurements of defined benefit liability - net of income tax (1.240.897) (271.279) (in millions of Ru
11. Estimated losses on commitments and contingencies 3.537.741 12 c. Revaluation surplus of fixed assets 469 769.197
12. Accrued expenses and other liabilities 17.553.945 14.044.076 (1.240.428) 497.918
No.
13. Post-employment benefits obligation 9.652.753 7.957.700 13. Items that will be reclassified to profit or loss:
14. Subordinated bonds 500.000 500.000 a. Unrealised gains (losses) on financial assets measured
TOTAL LIABILITIES 885.299.453 739.909.709 through other comprehensive income 6.290.838 2.604.958 COMMITME
b. Income tax (1.169.409) (519.218) Committed
15. Temporary syirkah deposits 5.317.628 4.779.029 Unrealised gains (losses) on financial assets measured 1. Unused bor
through other comprehensive income - net of income tax 5.121.429 2.085.740 2. Foreign cur
EKUITAS c. Foreign exchange differences arising from translation of derivativ
16. Share capital 210.619.700 210.619.700 financial statements in foreign currency 6.486 (17.117)
17. Additional paid in capital (24.766.946) (24.766.946) 5.127.915 2.068.623 Liabilitas ko
18. Revaluation surplus of fixed assets 1.665.160 1.664.902 1. Unused cre
19. Foreign exchange differences arising from translation of financial OTHER COMPREHENSIVE INCOME, NET OF INCOME TAX 3.887.487 2.566.541 - Committed
statements in foreign currency 9.904 7.002 - Uncommit
20. Unrealised gains (losses) on financial assets measured through TOTAL COMPREHENSIVE INCOME 31.216.852 31.411.921 2. Outstanding
other comprehensive income 3.672.856 860.219 3. Foreign cur
21. Retained earnings 51.726.350 43.967.287 NET INCOME ATTRIBUTABLE TO: derivativ
22. Other equity components (5.073) (5.073) Equity holders of parent entity 15.099.418 15.982.303
Total equity attributable to equity holders of the parent Non-controlling interest 12.229.947 12.863.077
entity 242.921.951 232.347.091 27.329.365 28.845.380 CONTINGE
23. Non-controlling interest 83.775.739 79.013.268 Contingent
NET INCOME ATTRIBUTABLE TO: 1. Received gu
TOTAL EQUITY 326.697.690 311.360.359 Equity holders of parent entity 17.233.335 17.391.492 2. Others
Non-controlling interest 13.983.517 14.020.429
TOTAL LIABILITIES, TEMPORARY SYIRKAH DEPOSITS, AND EQUITY 1.217.314.771 1.056.049.097 31.216.852 31.411.921 Liabilitas ko
1. Issued guar
BASIC AND DILUTED EARNINGS PER SHARE 2. Others
ATTRIBUTABLE TO EQUITY HOLDERS OF THE
PARENT ENTITY 71.690 75.882

osition, Consolidated Statement of Profit or Loss and Other Comprehensive Income, Consolidated Statement of Changes in Equity, and Consolidated Statement of Commitments and Contingencies of PT Dwimuria Investama Andalan and Subsidiaries as of and for the year ended December 31, 2020
Tanudiredja, Wibisana, Rintis & Rekan, Registered Public Accountants (a member firm of PwC Global Network) with Jimmy Pangestu, S.E. as signing partner in 2020 (2019: Lucy Luciana Suhenda, S.E., Ak., CPA), with unmodified opinion in its report dated February 23, 2021 and March 5, 2020,
FINANCIAL STATEMENTS
PT DWIMURIA INVESTAMA ANDALAN AND SUBSIDIARY - CONTINUED

For The Years Ended December 31, 2020 and 2019
(in millions of Rupiah)
Audited For The Years Ended December 31, 2020 and 2019 (Audited)
c 31, 2019 Attributable to equity holders of the parent entity
Foreign exchange
Unrealised gains (losses) on Total equity
ACCOUNTS Revaluation differences arising from
Issued and fully Additional paid- financial assets measured at Retained Other equity attributable to Non-controlling
surplus of fixed translation of financial Total equity
paid-up capital in capital fair value through other earnings components equity holders of interest
assets statements in foreign
comprehensive income - net the parent entity
63.574.097 currency
622.442
64.196.539 Balance, 31 December 2018 210.619.700 (24.766.946) 1.242.289 16.441 (284.885) 28.131.877 (5.073) 214.953.403 68.934.740 283.888.143
Net income for the year - - - - - 15.982.303 - 15.982.303 12.863.077 28.845.380
Revaluation surplus of fixed assets - - 422.613 - - 2.196 - 424.809 348.385 773.194
(13.058.662) Foreign exchange differences arising from translation
(297.071) of financial statements in foreign currency - - - (9.439) - - - (9.439) (7.678) (17.117)
(13.355.733) Unrealised gains (losses) on available-for-sale financial
assets - net - - - - 1.145.104 - - 1.145.104 940.636 2.085.740
50.840.806 Remeasurements of defined benefit liability - net - - - - - (149.089) - (149.089) (122.190) (271.279)
Total comprehensive income for the year - - 422.613 (9.439) 1.145.104 15.835.410 - 17.393.688 14.022.230 31.415.918
Cash dividends - - - - - - - - (3.943.702) (3.943.702)
13.608.381 Balance, 31 December 2019 210.619.700 (24.766.946) 1.664.902 7.002 860.219 43.967.287 (5.073) 232.347.091 79.013.268 311.360.359
3.456.342
4.259.488 Balance, 31 December 2019 210.619.700 (24.766.946) 1.664.902 7.002 860.219 43.967.287 (5.073) 232.347.091 79.013.268 311.360.359
21.324.211 The impact of initial implementation of SFAS 71 and 73
(after deffered tax) - - - - - (3.752.920) - (3.752.920) (3.077.757) (6.830.677)
(4.591.343) Balance as of 1 January 2020, after the impact of initial
implementation of SFAS 71 and 73 210.619.700 (24.766.946) 1.664.902 7.002 860.219 40.214.367 (5.073) 228.594.171 75.935.511 304.529.682
Net income for the year - - - - - 15.099.418 - 15.099.418 12.229.947 27.329.365
(13.408.696) Revaluation surplus of fixed assets - - 258 - - - - 258 211 469
(14.240.757) Foreign exchange differences arising from translation
(3.363.388) of financial statements inf foreign currency - - - 2.902 - - - 2.902 3.584 6.486
(31.012.841) Unrealised gains (losses) on financial assets measured
at fair value through other comprehensive income - net - - - - 2.812.637 - - 2.812.637 2.308.792 5.121.429
36.560.833 Remeasurements of defined benefit liability - net - - - - - (681.880) - (681.880) (559.017) (1.240.897)
Total comprehensive income for the year - - 258 2.902 2.812.637 14.417.538 - 17.233.335 13.983.517 31.216.852
(7.715.453) Cash dividends - - - - - (2.905.555) - (2.905.555) (6.143.289) (9.048.844)
Balance, 31 December 2020 210.619.700 (24.766.946) 1.665.160 9.904 3.672.856 51.726.350 (5.073) 242.921.951 83.775.739 326.697.690
28.845.380
(341.381) Consolidated Commitments and Contingencies

70.102 As of December 31, 2020 and 2019
(271.279) (in millions of Rupiah)
769.197
497.918 Audited Audited
No. ACCOUNTS
Dec 31, 2020 Dec 31, 2019
2.604.958 COMMITMENTS
(519.218) Committed receivables:
1. Unused borrowing/financing facilities 5.548.404 4.694.646
2.085.740 2. Foreign curency positions to be received from spot and
derivatives/forward transactions 6.770.672 11.822.675
(17.117) 12.319.076 16.517.321
2.068.623 Liabilitas komitmen:
1. Unused credit/financing facilities
2.566.541 - Committed 185.518.772 155.059.495 Jakarta, February 23, 2021
- Uncommitted 68.611.086 63.357.538
31.411.921 2. Outstanding irrevocable letters of credit 9.448.748 8.590.916
3. Foreign curency positions to be submitted for spot and
derivatives/forward transactions 42.650.651 67.392.624
15.982.303 306.229.257 294.400.573
12.863.077
28.845.380 CONTINGENCIES
Contingent receivables:
1. Received guarantees 718.023 623.876
17.391.492 2. Others - - Honky Harjo Agus Santoso Suwanto
14.020.429 718.023 623.876 President Director Director
31.411.921 Liabilitas kontinjensi:
1. Issued guarantees 15.748.872 15.737.312
2. Others 78 78
15.748.950 15.737.390
75.882

II 2020 Annual Report PT Bank Central Asia Tbk

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2020 Annual Report PT Bank Central Asia Tbk III

BCA continues to adapt, embracing technological advances and capturing business

We pay attention to the principle of prudence and continue to maintain a sufficient

Increasing data processing capability provides opportunities to generate a selection of

Investment in information technology, networks and human resources will support

IV 2020 Annual Report PT Bank Central Asia Tbk

BCA is evolving alongside the current changes in digital technology, customer

In response to these changes, BCA is undertaking various strategic initiatives to

BCA believes that customer preference for digital

On the lending side, 2020 was a challenging year filled

2020 Annual Report PT Bank Central Asia Tbk 1

Corporate Profile 140

2 2020 Annual Report PT Bank Central Asia Tbk

2020 Annual Report PT Bank Central Asia Tbk 3

BCA believes that customer preference for digital

On the lending side, 2020 was a challenging year filled

YoY 19.4% YoY -2.1% YoY 10.6% YoY -5.0%

2020 Annual Report PT Bank Central Asia Tbk 5

online savings account

Online Account Opening Composition of Number of

>24 >1.6 99.0 %

Number of Transactions Transaction Value

Mobile Banking Mobile Banking

YoY 64.3% YoY 28.9%

Internet Banking Internet Banking

YoY 30.2% YoY 5.7%

Number of Transaction (in million)

2020 Annual Report PT Bank Central Asia Tbk 7

Current Account and Net Interest Margin (NIM)

77.0% (composition to third party funds) 5.7%

Net Interest Income

YoY 4.9% 25.8%

Forbes The Economist Contact Center World (CCW)

Digital Banking Service ESG Employees

Ministry of Finance of FIHRRST HR Asia (Magazine) & Business

Tax payment Total sustainable

Rp 6.4 trillion 127.0

16.8% YoY 1.5% YoY

KKUB to total Frequency

22.1% 9.6 billion

0.8% YoY 50.8% YoY

10 2020 Annual Report PT Bank Central Asia Tbk

2020 Annual Report PT Bank Central Asia Tbk 11

1 Female occupying 2 Female occupying 3 Female employees 4 Employees

16.7% 56.7% 64.1% 874

CSR fund including COVID-19 Operational costs for

12 2020 Annual Report PT Bank Central Asia Tbk

Solar panels installed in 2

66 building branches 2 offices with a

22.5% Reducing paper use

8.0 tonnes CO e/year 2

2020 Annual Report PT Bank Central Asia Tbk 13

Third Party Funds Total Equity

Operating Income Net Income

12.3% 6.0% 10.6% 13.6%

14 2020 Annual Report PT Bank Central Asia Tbk

Net Interest Margin (NIM) Return on Equity (ROE)

Loan to Deposit Ratio (LDR) Liquidity Coverage Ratio (LCR)

81.6% 80.5% 391.3% 379.2%