U N D E R S TA N D I N G

Emotional
Quotient
THROUGH BOOK
"THE EQ EDGE"
BY STEVEN STEIN & HOWARD BOOK

by
Rajiv Ranjan
C&S
SESSION
OVERVIEW
TODAY'S DISCUSSION

Exploring Emotional Quotient

Emotional Quotient Inventories(EQ-i)
Success and Emotional Intelligence
 EXPLORING EMOTIONAL QUOTIENT

• TERM COINED BY PETER SALOVEY AND JACK MAYER

• ABILITY TO PERCEIVE EMOTIONS, TO ACCESS AND GENERATE

EMOTIONS SO AS TO ASSIST THOUGHTS

• EFFECTIVELY REGULATE EMOTIONS IN WAYS THAT PROMOTE

EMOTIONAL AND INTELLECTUAL GROWTH.

• ENABLES US TO MAKE OUR WAY IN A COMPLEX WORLD—THE

PERSONAL, SOCIAL AND SURVIVAL ASPECTS OF OVERALL
INTELLIGENCE

• STREET SMARTS OR COMMON SENSE.

”
• ABILITY TO READ THE POLITICAL AND SOCIAL ENVIRONMENT AND
LANDSCAPE THEM;

• REMAIN UNRUFFLED BY STRESS; AND TO BE ENGAGING

 Exploring Emotional Quotient.....
Difference between IQ AND EQ

IQ EQ
Intelligence Strategist Empathy Tolerance

Analytical Creativity Adaptibility Optimism

Logical Impulse control Flexibilty

Wizard

Rational Social Responsibilty

Both are required in managing the organization, office & family

 Exploring Emotional Quotient.....
WHY EMPHASIS ON EQ...IN COMPARISON TO IQ..

IQ’s relevance in the workplace, studies have EQ, on the other hand, has been found to be directly
shown that it can serve to predict between 1 and responsible for between 27 and 45 percent of job
20 percent (the average is 6 percent) of success in success,
a given job

A survey that was taken of 733 multi-millionaires throughout the United States. When asked to rate the factors that were most
responsible for their success, the top five were:
• being honest with all people
• being well disciplined
• getting along with people
• having a supportive spouse
• working harder than most people.
All five factors are reflections of emotional intelligence
 Exploring Emotional Quotient.....
EDGE OF EQ...OVER IQ..

IQ is pretty much set, It tends to peak when a person is

17, remains constant throughout adulthood, and wanes
during old age

EQ on the other hand is not fixed. A study concluded that

EQ rises steadily from an average of 95.3 (when you’re in
your late teens) to an average of 102.7 (where it remains
throughout your forties). Once you’re past 50, it tapers off a
bit, to an average of 101.5.
 Exploring Emotional Quotient.....
EQ-i AND BUILDING BLOCKS OF EQ
EQ-i
• Which stands for Emotional Quotient Inventory.
• Made up of a series of overlapping but distinctly different skills and attitudes that could be
grouped into fifteen components or “scales.”
• Developed by Reuvan Bar-On
• Quantifiable measurement of EQ
 Intrapersonal Skills
1.Emotional Self awareness
ability to recognize your feelings, to differentiate
between them, to know why you are feeling these
feelings, and to recognize the impact your feelings
have on others around you.

2.Assertiveness
ability to express feelings (for example, to accept and
express anger, warmth etc.; the ability
to express beliefs and thoughts openly (being able to
voice, opinions, disagree and take a definite stand, even if
it is emotionally difficult to do so and the ability to stand
up for personal rights . Assertive people are not shy—they
are able to express their feelings and beliefs (often
directly)and they do so without being aggressive or
abusive.
 Intrapersonal Skills..
3.Independence
ability to be self-directed and self-controlled in thinking and actions , free of
emotional dependency. self-reliant in planning and making important decisions
, however, they may seek and consider other people’s opinions before making
the right decision able to function autonomously, avoid clinging to others in
order to satisfy their emotional needs. ability to be independent rests on one’s
degree of self-confidence and inner strength

4.Self Regard
ability to respect and accept yourself as basically good, respecting yourself, ability
to appreciate your perceived positive and negative
aspects liking yourself, self-confidence and feelings
of self-adequacy. feel good about themselves appropriately
acknowledging when they have made mistakes, self-respect and self-esteem feel
fulfilled and satisfied
 Intrapersonal Skills..
5.Self Actualization
realize your potential capacities ,striving to actualize your potential(by means of
developing enjoyable and meaningful activities)dynamic process of striving
toward the maximum development of your abilities and talents, do your best and
to improve yourself in general, Excitement about your interests energizes and
motivates you to continue these interests. Individuals with healthy self-
actualization are pleased with the location they find themselves at on life’s
highway with respect to their personal, occupational and financial destinations
 Interpersonal Realm
6.Empathy
ability to understand , appreciate feelings and thoughts of others,
being sensitive to what, how and why people feel and think the
way they do. Being empathic means being able to “emotionally
read” other people. Care about others and show interest in and
concern for them. Ability to non-judgmentally put into words ,
understanding of the other person’s perspective on
the world, even if you do not agree with it. Being empathic shifts
an adversarial relationship to a collaborative relationship. 7.Interpersonal
Relationship
ability to establish and maintain mutually satisfying
relationships , characterized by intimacy ,giving and
receiving affection.
Mutual satisfaction ,meaningful social enjoyable
interchanges Positive interpersonal relationship skill is
characterized by sensitivity toward others. cultivate
friendly relations with others , positive expectations
concerning social relationship
 Interpersonal Realm...
8.Social Responsibility
ability to being cooperative,
contributing and constructive member of your social
group. Acting in a responsible manner, even though you might
not benefit personally, doing things for and with others,
accepting others, acting in accordance with your conscience
and upholding social rules.
social consciousness and a basic concern for
others, community oriented responsibilities. Possess
interpersonal sensitivity and are able to accept others and use
their talents for the good of the collective, not just the self.
Doing something for the team,
the division, the organization, or for society at large that does
not benefit you directly
 Adaptibility Realm...
9.Problem-Solving
ability to identify and define problems and generate and
implement potentially effective solutions. Problem-solving is
associated with being disciplined, methodical and
systematic in persevering and approaching problems. This
skill is also linked to a desire to do one’s best and to confront
problems, rather than avoid them.
10.Reality Testing
ability to assess between what’s experienced and what objectively exists. .
The best simple-sentence definition of reality testing is that it is the capacity
to see things objectively, the way they are, rather than the way we wish or
fear them to be. Testing involves a search for objective evidence to confirm,
justify and support feelings, perceptions and thoughts. The emphasis is on
pragmatism, objectivity, the adequacy of your perception and authentication
of your ideas and thoughts. Ability to concentrate and focus when trying to
assess and cope with situations that arise. Reality testing is associated with
a lack of withdrawal from the outside world, a tuning in to the immediate
situation, and lucidity and clarity in perception and thought processes.
 Adaptibility Realm
11.Flexibility
ability to adjust emotions, thoughts and behavior to
changing situations and conditions. ability to adapt to
unfamiliar, unpredictable and dynamic circumstances.
Capable of reacting to change, without rigidity. Able to
change their minds when evidence suggests that they are
mistaken. Open to and tolerant of different ideas,
orientations, ways and
practices. Capacity to shift thoughts and behaviors as per
their environment. Who lack this capacity & tend to be rigid .
They adapt poorly to new situations and have little capacity
to take advantage of new opportunities
12.Stress Tolerance
Stress Management
Ability to withstand adverse events and stressful situations without
developing physical or emotional symptoms by actively and positively
coping with stress. Capacity to choose courses of action for dealing
with stress (being resourceful and effective, being able to come up
with suitable methods, knowing what to do and how to do it.
Optimistic disposition toward new experiences and change in general
. Control or influence the stressful situation by staying calm and
maintaining control. Stress tolerance includes suitable responses to
stressful situations. Associated with the capacity to be relaxed and
composed .Calmly face difficulties without getting carried away by
strong emotions. People who have good stress tolerance tend to face
crises and problems rather than surrendering to feelings of
13.Impulse Control
helplessness and hopelessness.

The ability to resist or delay an impulse, drive, or temptation to act. Impulse control
entails a capacity for identifying your angry and aggressive impulses, being
composed and putting the brakes on angry, aggressive, hostile and irresponsible
behavior. Problems in impulse control are manifested by low frustration tolerance,
impulsiveness, anger-control problems, abusiveness, loss of self-control and
explosive and unpredictable behavior. Impulsive people are often described as
tempestuous, hot-headed, and “leap-before-they-look” people
 14.Happiness
The General Mood Realm
ability to feel satisfied with your life, to enjoy yourself
and others and to have fun. Happiness combines self satisfaction,
general contentment and the ability to enjoy life. Happy people often feel good
and at ease in both work and leisure; Happiness is associated with a general
feeling of cheerfulness and enthusiasm. It is a by-product and/or barometric
indicator of your overall degree of emotional intelligence and emotional
functioning. A person who demonstrates a low degree of this component may
possess symptoms of depression, such as a tendency to worry, uncertainty
about the future, social withdrawal, lack of drive, depressive thoughts, feelings
of guilt, dissatisfaction with life and, in extreme cases, suicidal thoughts and
behavior.

15.Optimism
ability to look at the brighter side of life and to maintain a
positive attitude, even in the face of adversity. Optimism
assumes a measure of hope in one’s approach to life. It is
a positive approach to daily living.
 Success & Emotional Intelligence
EQ-I as discussed earlier have been used as a tool of success in all walk of
life, authors conducted study in the following field and witnessed the result.

ARMED FORCES SCHOOLS

PROFESSIONAL SERVICES JUDICIARY

MEDICAL FIELD ADMINISTRATION

MARITAL RELATIONSHIP LEADERSHIP

& MANY MORE > > >

 What does it take to be successful at work?

Authors & their organization MHS(Multi health System) have done various
experiments on people of different occupation to find the EQ skills which
are most beneficial for them for e.g.

Overall Work Success Business Managers Engineers

Self-Actualization Optimism Self-Regard
Optimism Happiness Independence
Stress Tolerance Self-Regard Stress Tolerance

Happiness Stress Tolerance Assertiveness

Assertiveness Self-Actualization Self-Actualization

 & last but not least.....
Does emotional intelligence have any relationship to how
much money we make?
Colleagues at MHS carried out survey at The Netherland for relationship
between income and EQ of dutch population and found the following....

It is evident here that ,people with higher EQ earned more money