A Study On HRM Challenges of Tata Consultancy Services During Covid 19 Pandemic

“ A STUDY ON HRM CHALLENGES OF TATA CONSULTANCY SERVICES
DURING COVID 19 PANDEMIC ”

A project report Submitted to Fisat Business School , Angamaly in the partial
fulfilment of the requirement for the second semester of
MASTER OF BUSINESS ADMINISTRATION
(2020 – 2022)
Submitted by
ASWIN T A
BASIL ELDHOSE
BEN JACOB
INTRODUCTION
INTRODUCTION
INTRODUCTION
The recent changes brought by the worldwide pandemic (Covid-19) have

imposed organizations to accelerate transition to digital operations. This shift has
compelled the human resource management (HRM) to navigate employees in this extraordinary
situation. Human Resource Management has an important role to play on the one hand to help
employees in using digital platforms to access to their jobs, and on the other hand to support
organizations in their efforts to continue business processes. In the digital ecosystem, employees
need to upgrade their knowledge, or obtain new skills. This project is determined by the influence
of the recent unexpected crisis on companies and business continuity. The aim of this project is to
identify the changes occurred in the Tata consultancy services in a response to the crisis. The
qualitative research method was used to understand how companies respond to the pandemic
lockdown, how digitalization and employee wellbeing have been managed during the crisis, and
how HRM processes were interrupted by the Covid-19. For this reason, expert interview method
was employed. In order to investigate the transition to the remote, acceleration of digitalization
especially in the TCS company, and their impact on work-life balance of employees, the
research questions were designed in an open-minded way. For this research, existing theoretical
foundation in the literature gave direction to the research questions. The primary data collection
implemented by semi-structured face-to-face video interviews, and analytical procedure was
determined by theoretical framework as well as the qualitative characteristic of the gathered
data.
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services

and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus
located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services
company in the world by market capitalisation ($169.2 billion). It is a subsidiary of the Tata
Group and operates in 149 locations across 46 countries.
TCS is the second largest Indian company by market capitalisation and is among the most
valuable IT services brands worldwide. In 2015, TCS was ranked 64th overall in
the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT
services company and the top Indian company.[12] As of 2018, it is ranked eleventh on the Fortune
India 500 list. In April 2018, TCS became the first Indian IT company to reach $100 billion in
market capitalisation and second Indian company ever (after Reliance Industries achieved it in
2007) after its market capitalisation stood at ₹6.793 trillion (equivalent to ₹7.3 trillion or
US$100 billion in 2019) on the Bombay Stock Exchange. In 2016–2017, parent company Tata
Sons owned 72.05% of TCS and more than 70% of Tata Sons' dividends were generated by
TCS. In March 2018, Tata Sons decided to sell stocks of TCS worth $1.25 billion in a bulk deal
All employees of TCS work from their own home and are not allowed to enter TCS office
premises. TCS has shifted to Work from anywhere model since March 2020.
Questions
1. General questions about the expert experience and exact field of expertise.
2. How covid 19 effect on organizations and challenges HRM faced
3. What types of changes caused by the crisis ( work life balance, Digital
transformation)
4. What were responses of tcs to the pandemic crisis from hrm perspective
5. Expert opinions regarding the future of Hrm and their recommendations to hr
managers
6. Additional thoughts / views if applicable

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“ A STUDY ON HRM CHALLENGES OF TATA CONSULTANCY SERVICES

DURING COVID 19 PANDEMIC ”

MASTER OF BUSINESS ADMINISTRATION

The recent changes brought by the worldwide pandemic (Covid-19) have

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services

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