CHAPTER 6: AIS DEVELOPMENT STRATEGIES

Direction: Encircle/highlight the correct answer.

1. A benefit of end-user computing is that it frees up systems resources.

A. True
B. False
2. Prototyping is the analysis and redesign of business processes and information
systems to achieve significant performance improvements.
A. True
B. False
3. One advantage of outsourcing is more less development time because outside
industry specialists can implement systems faster.
A. True
B. False
4. Computer-aided software (or systems) engineering (CASE) tools are used to
maintain an information system.
A. True
B. False
5. A consequence of the application of CASE tools is reduced program
quality. A. True
B. False
6. A company should develop its own custom software whenever
possible. A. True
B. False
7. A help desk can be used to assist in managing and controlling end user
computing. A. True
B. False
8. One of the disadvantages of outsourcing is the company employees lose their
access to technology expertise.
a. True
b. False
9. One of the principles of BPR is to empower company workers.
A. True
B. False
10. Prototyping is an appropriate approach to systems design when there is a high
likelihood of failure.
A. True
B. False
11. The systems development life cycle (SDLC) process includes which of the
following: A. Systems Analysis.
B. Conceptual Systems Design.
C. Physical Design
D. Operations and Maintenance
12. Which of the following is NOT a reason for issuing a request for proposal
(RFP)? a. It saves time.
b. It simplifies the decision-making process.
 c. It reduces errors.
d. It can help company avoid benchmarking their system
e. Avoids potential for disagreement.
13. Which of the following is a way to compare system performance?
a. Use of a benchmark problem
b. Point scoring
c. Requirement costing
d. A and B
e. A, B and C
14. Which of the following is NOT a principle underlying business process
reengineering (BPR)?
A. Business process must be managed end to end
B. Business processes should be agile.
C. Business processes should use prototype technology.
D. Business processes must be aligned with organizational strategy
and needs. E. None of the above.
15. Which of the following is NOT an advantage of prototyping?
A. Higher user involvement and satisfaction.
B. Faster development time.
C. More opportunity for changes.
D. More costly.
16. What is (are) a disadvantage(s) of developing custom software?
A. It is difficult and error-prone.
B. It consumes a great deal of time and resources.
C. A and B
D. None of the above.
17. Prototyping is best used when:
A. The system to be developed is needed quickly.
B. Users' reactions to the system are important development considerations. C.
Requirements are hard to define. Inputs and outputs are not known.
D. Tasks are unstructured.
E. All of the above.
18. What question(s) might be asked during a hardware evaluation?
A. Is the system expandable?
B. Will program modifications be required to meet company needs?
C. Is online inquiry of files and records possible?
D. Is the vendor financially stable?
19. What is (are) a benefit(s) of outsourcing?
A. It results in a locked-in system.
B. Less development time
C. Poor service
D. Reduced competitive advantage
20. Which of the following is NOT an advantage of computer-aided software (or
systems) engineering (CASE) tools?
A. Improved program quality.
B. Cost savings.
C. Improved control procedures
D. Improved productivity
E. Unmet expectations.
21. End user computing (EUC) involves many risks. Among these
risks are: A. Adequately tested applications.
B. Inefficient systems.
C. Decreased costs.
D. Logic and development errors.
E. Two of the above are correct.
F. All of the above are correct.
22. Which of the following are duties of the help desk?
A. Providing hotline assistance to help resolve problems
B. Evaluating new end-user hardware and software products
C. Assist with application development
D. A and B
E. A, B and C
23. When an organization is ready to purchase system components for their
information system, they need to communicate their needs to potential vendors.
Which method of communication saves time, simplifies the decision-making
process, reduces errors, and avoids potential disagreements?
A. Requirement costing
B. Benchmarking
C. Request for proposal
D. Prototyping
E. Outsourcing
F. None of the above
24. Outsourcing has been a fairly popular IS solution. Which of the following are not
risks of outsourcing?
A. Inflexibility due to long contracts
B. Loss of control of an organization's system and data
C. Very difficult to re-establish an IS department if the company wishes to stop
outsourcing
D. Benefits and goals of outsourcing are often not met
E. Difficult to downsize due to outsourcing contracts
F. None of the above
25. While many IS development projects focus on how to get the IS to better support
how the business operates, business process reengineering focuses on the
essential business processes and why they are done. From the seven principles
of BPR, which principle would represent the idea of creating teams of workers
from different departments that work together on a common project (each worker
representing the perspective of their department).
A. Have output users perform the process
B. Centralize and disperse data
C. Have those who produce information process it
D. Integrate parallel activities
E. Empower workers, use built-in controls, and flatten the
organizational chart F. None of the above
26. Several of the challenges facing reengineering efforts form a common theme.
This theme can be described as:
A. Capturing data properly.
B. Time until efficiency is reached with the new processes.
C. Issues in changing people's jobs.
 D. Loss of control of an organization's data.
E. None of the above.
27. Prototyping can be a boon to developers. In using prototyping, the developers
can expect: A. Better definition of user needs.
B. Shorter development time.
C. Fewer errors in the final product.
D. Many more iterations in the design process.
E. Two of the above.
F. All of the above
28. Many information system developers look to CASE tool technology to solve many
of their development issues, as well as increase the quality of their product and
improve their efficiency. However, individuals that oppose the use of this tool
abound. Where do they find fault with CASE technology?
A. Control, quality, and unmet expectations
B. Productivity, control, and unmet expectations
C. Control, cost, and unmet expectations
D. Cost, incompatibility, and unmet expectations
E. Two of the above
F. None of the above
29. Prototyping is best used when:
A. The system to be developed is needed quickly.
B. Users' reactions to the system are important development
considerations. C. Requirements are hard to define.
D. Inputs and outputs are not known.
E. Tasks are unstructured.
F. All of the above
30. As the professional population becomes more and more computer literate they
tend to develop their systems solutions independent of the IS department. There
are significant risks to this approach that must be monitored. These risks include:
A. Duplication of data and wasted resources.
B. Logic and development errors.
C. Inadequate testing.
D. Two of the above.
E. All of the above.
F. None of the above.