Letter of Transmittal

July, 2017
Sheikh Abdur Rahim
Assistant Professor
Faculty of Business & Economics
Daffodil International University

Subject: Submission of Internship Report on “Human Resource Management Practices

of Mutual Trust Bank Limited”

Dear Sir,
I have prepared my internship report on the topic of “Human Resource Management
Practices of Mutual Trust Bank Limited” under your kind supervision as a requirement of
completing the degree of BBA program. I have tried my best to prepare the report in
consistence with the optimal standard under your valuable direction.

I made every effort to reveal greater insight in this report. I hope that this will meet the
standard of your judgment.

Thanking you for your kind supervision.

Sincerely yours

Md. Masud Rana

ID No: 122-11-388
Major in HRM
Program: BBA
Department of Business Administration
Daffodil International University

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 Certificate of Supervisor

I, hereby, certify that, Mr. Md. Masud Rana, a student of BBA, Department of Business
Administration, Faculty of Business & Economics, Daffodil International University, bearing
ID No. 122-11-388 has prepared the Internship Report on “Human Resource Management
Practices of Mutual Trust Bank Limited” as a requirement for fulfillment of degree awarding
of Bachelor of Business Administration (B.B.A). The report is recommended for submission.

……………………………………..
Sheikh Abdur Rahim
Assistant Professor
Department of Business Administration
Faculty of Business and Economics
Daffodil International University

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 Student Declaration

I, the undersigned, hereby declare that the Internship Report “Human Resource Management
Practices of Mutual Trust Bank Limited” has been prepared by me under the guidance of
Sheikh Abdur Rahim Assistant Professor Daffodil International University as a requirement
for the accomplishment of BBA degree from the Bachelor of Business Administration,
Faculty of Business & Economics, Daffodil International University. It is also declared that,
this report has been prepared for academic purpose only and has not been/will not be
submitted elsewhere for any other purpose.

…………………………..
Md. Masud Rana
ID No: 122-11-388
Major in HRM
Program: BBA
Department of Business Administration
Daffodil International University

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 Acknowledgement

In the context of rapidly changing global scenario the importance of practical knowledge can
no longer be ignored. In this view Department of Business Administration, Daffodil
International University always encourages the students for improving their skills and
efficiency.

I am in a learning process. Hence, whatever is the yield, this internship report undoubtedly
enriched my learning with a lot of potential knowledge not available in the traditional
education system. Thus, I express my humble gratitude and thanks to my honorable
internship Supervisor Sheikh Abdur Rahim Assistant Professor for his co-operative
approach that enabled me to taste such an outstanding experience.

I express my sincere to the person I meet who helped me a lot by providing valuable
information along with enough articles and theory while preparing this internship report. I
believe that this report will be helpful for the next students who are going to prosecute further
research in this important field.

Last of all I express my gratefulness to all mighty ALLAH, without whose will and help
nothing would be possible in this world.

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 Abstract
The title of this Internship Report is “Human Resource Management Practices of Mutual
Trust Bank Limited” was assigned by my Internship supervisor and approved by the
University authority. Mutual Trust Bank Limited can simply say that Bank is financial
organization that deals with money. But it is the precise most definition about bank. In
modern age it is imposable to think a country without bank. Banks play diversified role in an
economy. The most important task that is done by a bank is building of capital. That is the
key factor of the development of an economy as the pioneer in the private sector textile of
Bangladesh. Mutual Trust Bank Limited is an economic institution whose main aim is to earn
profit through exchange of money.

This report based on the internship program, partial requirement for the Bachelor of Business
Administration in Daffodil International University. The main objectives of report are to find
out Human Resource Management Mutual Trust Bank Limited. The report is divided into six
chapters. First Chapter contains the introductory part of the report which implies introduction,
origin, background, objectives, scope, methodology, limitations.

Second chapter includes the History of Mutual Trust Bank Limited, Mission, Vision, and
SWOT analysis. Third chapter consists theoretical review of Mutual Trust Bank Limited.
Four chapters consists Human resource practices of Mutual Trust Bank Limited. Five
chapters consists findings and recommendations. While working with Human Resource
Management Practices of Mutual Trust Bank Limited. I have tried to find out some problems
at Mutual Trust Bank Limited. And also I have tried to give some recommendations against
problems of Human Resource Management division in Mutual Trust Bank Limited.

Six chapters consists conclusion. Considering the facts that have been studied so far, it can be
stated that Human Resource Management Practice in Mutual Trust Bank Limited is quite
satisfactory, though all the process of HRM procedures are not strictly followed as stated in
the references. Their recruitment & selection, training & development process are upgrade,
standard and satisfactory.

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 Contents
Chapter One-Introduction

Topic No Topic Name Page No

1 Introduction 10
1.1 Origin 10
1.2 Background 10
1.3 Objective 11
1.4 Scope 11
1.5 Methodology 11
1.6 Study Design 12
1.7 Limitation 13

Chapter Two – Company Profile

2 History of Mutual Trust Bank 15
2.1 Vision 15
2.2 Mission 15
2.3 MTB Core values 15
2.4 Corporate Slogan 16
2.5 Strategies of MTB 17
2.6 Structure 17
2.7 Organization chart 20
2.8 HRD Employee Hierarchy 21
2.9 SWOT Analysis of MTB 22

Chapter Three-Theoretical Frame Work

3.1 Human Resource Policy 28
3.2 Estimation of workforce 29
3.3 Purpose 30
3.4 Function 30
3.5 Training & Development 35

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 Chapter Four-Human Resource Practices of MTB

4.2.1 Acquisition
4.2.1.1 Human Resource planning 50
4.2.1.2 Human Resource Information System 50
4.2.1.3 Job Analysis 50
4.2.1.4 Job description & Job Specification 51
4.2.1.5 Recruitment Policy 52
4.2.1.6 Objective of the Policy 52
4.2.1.7 Recruitment Method 52
4.2.1.8 Appointment of junior officer 52
4.2.1.9 Appointment of management Trainee 53
officer
4.2.1.10 Change of cadre 55
4.2.1.11 Selection Policy 55
4.2.1.12 Appointment Process 55
4.2.1.13 Criteria for appointment 56

4.2.2Development
4.2.2.1 Training 56
4.2.2.2 Objective of Training 56
4.2.2.3 Kinds of Training 57
4.2.2.4 Specialized short Training Program 57
4.2.2.5 Training Area 58
4.2.2.6 Training & Development Policy 59
4.2.2.7 Uses for training & Development 59
4.2.2.8 Role of Human Resource Department in 60
Employee Training

4.2.3 Motivation
4.2.3.1 Performance Appraisal System of MTB 61
4.2.3.2 MTB Appraisal Cycle 62
4.2.3.3 MTB Performance Appraisal Process 63
Activities
4.2.3.4 Compensation Policy of MTB 64

4.2.4 Maintenance

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4.2.4.1 Safety & Health 70
4.2.4.2 Equal Employee Opportunity 70

Chapter Five-Recommendation & Conclusion

5 Findings 72
5.1 Recommendation 73
5.2 Conclusion 75
5.3 Bibliography 76

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