Trends On Operation Management

Top 10 Trends in Operations Management for 2021
Operation management can be simply described as managing the operations of any company, but the process
is much more detailed. Planning the tasks and strategies, executing them and supervising the whole operations
combine together to complete the operations management process. Needless to say, operations management and its
tactics vary from one company to another. However, the core value and objective remain the same. Operations
management aims to carry out the operations of a company flawlessly and reach the business target.
Over the years, new trends have emerged in operations management leading to a noticeable development in the field.
The year 2021 will be facing some new trends as well. The recent situations and work from home culture have
contributed to the unfolding trends to a great extend.
Steady Organisational Communication

In the year 2021, communication is the key to better performance for every organisation. When a part of the staff of
organisations is working from their home, it is important to set up an efficient communication channel to convey the
message and get the response clearly.
1. Gives structure
One of the common predicaments of small businesses is that their operations are not always well structured, and they
keep working according to norms and habits that have been followed traditionally. Collaboration tools have been very
successful in helping small businesses break out of their traditional ways of working and helped them adopt modern
methods of carrying outd operations.
Especially collaboration tools like Crotle task management tool have helped many small businesses structure their
operations by defining a clear chain of command and reducing confusion between team members and own.
Your operation management tools, must include any such channel using which you can effectively manage
communication between employees and your clients so that the workflow stays undisrupted even during remote
working.
Mobile Communication is the Key

Mobile communication is a term from which we all are aware. Whether we are sending an important email to a client
or paying for our groceries, we often use our mobile for plenty of such activities in a day.
For any operational manager, it is important to tap the power that mobile phones hold these days because mobile
phones can play a crucial role in operations management solutions. You need to make your internal communication
and business operations in such a way that they can be accessed over a mobile phone.
Safety comes first
You are only going to get benefits from your employee if the employee is healthy and able to do work efficiently. In
recent times, when health is paramount, employers should make the safety of the employees paramount.
As an operation manager, you must keep updated with all the safety-related information. You further must find ways
to keep your employees informed with all the updates as all employees may not have easy access to information.
Ensure the current operations of your company are in accord with the safety regulations. Incorporate operations
management tools that will help to maintain health and safety standards.
Enhance the Employee Experience
A satisfied employee means better quality and pace of work. The smooth operations of any organisation depend on
their employee. Keeping these facts in mind, 2021 is sure to witness a more employee-centric work culture.
To achieve and successfully operate an employee-centric workspace, operations management should be done keeping
employee satisfaction in mind. Create an employee-friendly work environment. Use high-end operation management
software to boost their productivity and remove obstacles from their way.
Meet demand and supply

The lockdown of 2020 saw a sudden shift in the behaviour of consumers that led operational managers to change the
way they provide the products and services to them. Last year, people were staying inside homes and ordered most of
the stuff online with a demand for delivery as soon as possible. The increasing online orders in the companies with
limited production led to the delay in the delivery of their services.
The situation has remained almost the same in 2021. People still depend on online delivery systems. Instead of buying
one or two, people are buying things in bulk and storing them. Owing to this trend, at times, the supply of a particular
product is very high and at other times, there is no demand. So the operations management solutions must include the
creation of an agile and high-responsive team to meet the demand of their customers.
Understanding the demand of customers

The focus of operational managers should be focused on the needs of their customers. If you can know what your
customers want, it would be great because you will produce the products that suit your customers best, thereby making
yourself sure that they will choose your product.
Apart from the quality of the product, your focus should be equally divided on the delivery time, installation, and
after-sale service to keep the customers completely satisfied.
Taking feedbacks to enhance customer relations

After the setbacks triggered by Covid-19, creating a good business-consumer relationship using an online medium
would be a great idea to know and deliver what your customers want. In this sense, creating a well-designed, user-
friendly feedback medium will help the operational managers to make further strategies for the organisation’s growth.
The feedback forms should be short, well-defined, and objective type that does not demand too much of your
customers’ time. There is some operation management software that you can use to interact with your employees and
customers.
Agility
Unexpected events of 2020 also changed the demands and priorities of customers. Now more people are ordering
products online and expecting safe delivery and safe after-sale service of the products.
The operational management team must look out for creating new ways to deliver the products safely without putting
anyone’s life in danger. The customer-responsive team should be easily available and products should be designed in a
way so that people can easily install (if necessary) and use the product.
Removing the new obstacles

Among the many things 2020 has taught us, readiness is an important lesson. Making predictions and running
business upon those predictions can be risky, although many business strategies can be based on that. However, the
key is to stay prepared for whatever may come.
Operation management should have flexibility. It should be capable of adapting to new methods and tactics if the need
be. Operation managers must have the flexibility and must make their workspace flexible as well.
An operational manager should follow the trends that can increase productivity along with the personal growth of the
company’s employees. He or she further chooses a customer-centric approach to satisfy customers and generate more
revenue. Using an operations management tool or software is always a smart move to create an undisrupted space for
collaboration and communication.
Crotle is a one-stop solution for collaborative and remote work. It helps in creating a more organised workflow. Crotle
comes featured with organisation management, project management, task management, dashboard and document
library.
https://crotle.com/blogs/top-10-trends-in-operations-management-for-2021

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Top 10 Trends in Operations Management for 2021

Steady Organisational Communication

Mobile Communication is the Key

Meet demand and supply

Understanding the demand of customers

Taking feedbacks to enhance customer relations

Removing the new obstacles

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